Rated 9.1
Strongly recommend: 77%Neutral: 16%Don't recommend: 7%9.1
77% strongly recommend
144 reviews
Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.3
8.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,101
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Cumming
1800 Northside Forsyth Drive
Cumming, GA 30041
678-366-2154
Fayetteville
1267 Highway 54 West
Fayetteville, GA 30214
678-366-2154
Lawrenceville
500 Medical Center Blvd.
Lawrenceville, GA 30046
770-277-3361
Marietta
699 Church Street
Marietta, GA 30060
(678)905-2950
Piedmont
275 Collier Road. NW
Atlanta, GA 30309
(404)665-5722
Sandy Springs
1100 Johnson Ferry Road NE
Atlanta, GA 30342
404-257-1900
Show 4 more

144 patient reviews

2015, Successful
10
10
Age 28
6 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Income $0 - $49K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Shapiro spent lots of time with us. He was personable knowledgeable and warm! He gave us all the information, with realistic expectations, but didn't discourage us....We loved him. Don't have enough good words to describe our experience!!!!!! He spent lots of time with us and was warm and knowledgeable. He is super smart and experienced and helped us conceive our son. I never felt like just a number he really took the time to get to know us and our history
Dr Shapiro spent lots of time with us. He was personable knowledgeable and warm! He gave us all the information, with realistic expectations, but didn't discourage us....We loved him. Don't have enough good words to describe our experience!!!!!! He spent lots of time with us and was warm and knowledgeable. He is super smart and experienced and helped us conceive our son. I never felt like just a number he really took the time to get to know us and our history
How was your experience with Daniel Shapiro at RBA?
We loved him. Don't have enough good words to describe our experience!!!!!! He spent lots of time with us and was warm and knowledgeable. He is super smart and experienced and helped us conceive our son. I never felt like just a number he really took the time to get to know us and our history
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Ask questions and pay attention!
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
Dr Shapiro spent lots of time with us. He was personable knowledgeable and warm! He gave us all the information, with realistic expectations, but didn't discourage us.
Describe your experience with RBA.
Great clinic treat you well. Sometimes there is a wait...
Describe the costs associated with your care under Daniel Shapiro at RBA.
Round of ivf is 14,800 I think. Meds cost btwn 3-5000$.
Describe Daniel Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
will only transfer one embryo unless there are mitigating circumstances
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Successful
10
10
Age 43 - 44
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Recurrent Pregnancy Loss
European
Latinx
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Care was specialized and custom to my past fertility issues. Testing and treatment was thorough, explained and I was made to feel comfortable with the fact that there were things beyond my control however my doctor assured me that I can achieve a pregnancy with help...Dr. Mitchell-Leef was direct, candid and honest. I appreciated her complete candor and the ability to tell me exactly what was going on without making me feel like a failure. She was able to show empathy and presented a well structured plan to help me achieve my goal. I felt very much like part of a team that was willing to work hard for the best outcome attainable.
Care was specialized and custom to my past fertility issues. Testing and treatment was thorough, explained and I was made to feel comfortable with the fact that there were things beyond my control however my doctor assured me that I can achieve a pregnancy with help...My nurse and care coordinator were incredibly compassionate, great listeners, very good communicators and always calm and caring.
How was your experience with Dorothy Mitchell-Leef at RBA?
Dr. Mitchell-Leef was direct, candid and honest. I appreciated her complete candor and the ability to tell me exactly what was going on without making me feel like a failure. She was able to show empathy and presented a well structured plan to help me achieve my goal. I felt very much like part of a team that was willing to work hard for the best outcome attainable.
What's one piece of advice would you give a prospective patient of Dorothy Mitchell-Leef at RBA?
Stay the course, ask questions if you are uncertain and rely on the experts. From the nurses to the doctors, believe in them and trust them and you will succeed.
During treatment, were you treated like a number or a human with Dorothy Mitchell-Leef at RBA?
Care was specialized and custom to my past fertility issues. Testing and treatment was thorough, explained and I was made to feel comfortable with the fact that there were things beyond my control however my doctor assured me that I can achieve a pregnancy with help.
Describe the protocols Dorothy Mitchell-Leef used in your cycles at RBA and their degree of success.
I used donor eggs given my age and history so the preparation is standard with the hormone and steroid injections. My first implantation failed so my dr. and her team met to discuss the outcome and she changed the protocol to add a uterine scratch test. There was a marginal change in the injection protocol, but after the scratch test and the second implantation I had a positive HCG
Describe your experience with your nurse at RBA. (Assigned nurse: Nancy Ellsworth)
My nurse and care coordinator were incredibly compassionate, great listeners, very good communicators and always calm and caring.
Describe your experience with RBA.
The clinic is professional, has a warm environment yet definitely is very high quality. Exactly what I expected for the money.
Describe the costs associated with your care under Dorothy Mitchell-Leef at RBA.
$25,000
Describe Dorothy Mitchell-Leef's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Very strong approach to single implantation. We were happy with that decision.
10
Doctor
Dorothy Mitchell-Leef
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2014, Successful
10
10
Age 31 - 33
2 IUI
1 IVF
Male Factor
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I always felt like I was his [Dr. Toledo's] most important patient. When my first IVF cycle did not result in a pregnancy I felt like he was just as disappointed as my husband and I were. He was upbeat when we needed him to be and he was warm and calming when we needed him to be...caring & understanding. He always spent a lot of time with my husband and I.
All of the nurses [at RBA] were wonderful!...It's very nice, clean and everyone is friendly....Sometimes I found that checking out was slower and there were days when I was upset or stressed and just needed to leave there as quickly as possible...I always felt like I was his [Dr. Toledo's] most important patient. When my first IVF cycle did not result in a pregnancy I felt like he was just as disappointed as my husband and I were. He was upbeat when we needed him to be and he was warm and calming when we needed him to be.
How was your experience with Andrew Toledo at RBA?
I always felt like I was his most important patient. When my first IVF cycle did not result in a pregnancy I felt like he was just as disappointed as my husband and I were. He was upbeat when we needed him to be and he was warm and calming when we needed him to be.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
You probably won't get in to see him as quickly as you might like, but I promise he is worth waiting to see.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
Dr. Toledo was so warm, patient, caring & understanding. He always spent a lot of time with my husband and I.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
I do not remember.
Describe your experience with the nursing staff at RBA.
All of the nurses were wonderful! I was sad to leave them once I was passed 12 weeks.
Describe your experience with RBA.
It's very nice, clean and everyone is friendly. When I did my IUIs with another doctor in the practice I didn't always get to see her which was a negative for me. Sometimes I found that checking out was slower and there were days when I was upset or stressed and just needed to leave there as quickly as possible. When I was first at the practice I don't believe there were any support groups available which would have been helpful. I do believe that may have changed since then. I think support groups for different issues would be a great thing for them to offer their patients. ...........................
Describe the costs associated with your care under Andrew Toledo at RBA.
I don't remember
Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
We first did a single embryo transfer at Dr. Toledo's recommendation. It didn't result in a pregnancy. The next time we transferred two at his recommendation which resulted in one baby. For our second child he recommended two again but we chose do transfer just one as we were not in a hurry and did not want multiples and that resulted in one baby.
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Unsuccessful
7
8
Age 35 - 36
3 IVF
2 Embryo Freezing
Unexplained
European
Income $200K - $499K
Investment Banker
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Mitchell-Leef is an excellent doctor. I trusted her opinions and judgment even though we did not have a positive outcome. I was mostly disappointed with the way our transfer went, which was done by a different, on-call doctor...Make sure there is a specific plan for your transfers/retrievals if she is not the one doing them.
RBA is a well-run machine. I felt comfortable with the clinic as a whole. They were not on the cutting edge of protocols though...The nurses were great and responsive.
How was your experience with Dorothy Mitchell-Leef at RBA?
Dr. Mitchell-Leef is an excellent doctor. I trusted her opinions and judgment even though we did not have a positive outcome. I was mostly disappointed with the way our transfer went, which was done by a different, on-call doctor.
What's one piece of advice would you give a prospective patient of Dorothy Mitchell-Leef at RBA?
Make sure there is a specific plan for your transfers/retrievals if she is not the one doing them. Also, if she runs out of options, as she did with me given my lining was so thin - seek a second opinion. I went to CCRM after she said she didn't know what else to do. I even went back to her and told her they recommended we try viagra to improve my lining. RBA was not open to that protocol so I continued with CCRM out of state. I got pregnant on my first attempt with them and now have a healthy, 9 month old daughter, and two genetically tested embryos frozen for future transfers.
Describe the protocols Dorothy Mitchell-Leef used in your cycles at RBA and their degree of success.
My protocol was pretty standard the first time. The second time, after my lining became very thin, they just tried progesterone to thicken it but we had little success.
Describe your experience with the nursing staff at RBA.
The nurses were great and responsive.
Describe your experience with RBA.
RBA is a well-run machine. I felt comfortable with the clinic as a whole. They were not on the cutting edge of protocols though, as you see with a clinic like CCRM. In Atlanta though, I feel like they are the best option.
Describe the costs associated with your care under Dorothy Mitchell-Leef at RBA.
Not sure - we had insurance coverage so most costs were covered, luckily.
7
Doctor
Dorothy Mitchell-Leef
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Unsuccessful
10
10
Age 32
8 Fertility Medications
Male Factor
European
Black or African-American
Native American
Income $50K - $99K
4th of 5 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Pavna Brahma] listen to my thoughts about what I wanted during a cycle...She has an excellent bedside manner and she’s very warm and caring...She works with you on a plan that you can both agree on. She always kept me in the loop... I saw her every visit. She’s very thorough in her testing and blood work. She didn’t test for any immune or genetic issues though and felt it wasn’t warranted. I felt differently but my insurance also didn’t cover it. She made sure that I was on the correct supplements during my preparation phase and that I saw a dietitian that specialize in PCOS and prenatal health.
The wait time can be long [at RBA] so get the early morning appointments if possible. If you switch to a different RBA location you must request your records to be sent as they aren’t available system wide for some reason...Our start was to get my PCOS under control then prepare for IVF with ICSI...She [Dr. Pavna Brahma] listen to my thoughts about what I wanted during a cycle...She has an excellent bedside manner and she’s very warm and caring
How was your experience with Pavna Brahma at RBA?
She works with you on a plan that you can both agree on. She always kept me in the loop and made sure we took strived to my PCOD under control first. I saw her every visit. She’s very thorough in her testing and blood work. She didn’t test for any immune or genetic issues though and felt it wasn’t warranted. I felt differently but my insurance also didn’t cover it. She made sure that I was on the correct supplements during my preparation phase and that I saw a dietitian that specialize in PCOS and prenatal health.
What's one piece of advice would you give a prospective patient of Pavna Brahma at RBA?
Make a list of concerns you have. Make sure she has any records that pertain to your fertility weeks before your appointment and if possible have your ob/gyn do a preliminary workout so you can ask questions.
During treatment, were you treated like a number or a human with Pavna Brahma at RBA?
She listen to my thoughts about what I wanted during a cycle, the outcome of the cycle and agreed on what we needed to do to prepared. She has an excellent bedside manner and she’s very warm and caring. I really like her.
Describe the protocols Pavna Brahma used in your cycles at RBA and their degree of success.
Our start was to get my PCOS under control then prepare for IVF with ICSI.
Describe your experience with RBA.
The wait time can be long so get the early morning appointments if possible. If you switch to a different RBA location you must request your records to be sent as they aren’t available system wide for some reason.
Describe the costs associated with your care under Pavna Brahma at RBA.
My insurance covered everything
10
Doctor
Pavna Brahma
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Piedmont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Successful
9
8
Age 30 - 31
1 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
We were very happy with Dr. Toledo. He was caring, knowledgeable, and compassionate. He was thorough in our treatments and explained everything to us each step of the way. In instances when things didn't go how we had hoped, he always gave us the courtesy to call us and explain/give feedback/or just listen to our fears/disappointment...Be patient with the process. Ask for lots of testing up front - especially the MTHFR test which is such a common genetic "disorder" but can be easily "cured"
We were very happy with Dr. Toledo. He was caring, knowledgeable, and compassionate. He was thorough in our treatments and explained everything to us each step of the way. In instances when things didn't go how we had hoped, he always gave us the courtesy to call us and explain/give feedback/or just listen to our fears/disappointment...Be patient with the process. Ask for lots of testing up front - especially the MTHFR test which is such a common genetic "disorder" but can be easily "cured"
How was your experience with Andrew Toledo at RBA?
We were very happy with Dr. Toledo. He was caring, knowledgeable, and compassionate. He was thorough in our treatments and explained everything to us each step of the way. In instances when things didn't go how we had hoped, he always gave us the courtesy to call us and explain/give feedback/or just listen to our fears/disappointment.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Be patient with the process. Ask for lots of testing up front - especially the MTHFR test which is such a common genetic "disorder" but can be easily "cured"
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
The practice was very professional and Dr. Toledo was excellent. Most of the nurses were great to work with but some were just ok with communication.
What specific things went wrong at RBA?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
9
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2010 - 2013, Successful
10
10
Age 29 - 32
1 IUI
1 IVF
PCOS
Unexplained
European
Other
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Slayden] treated us for our infertility, one time ending with tubal pregnancy (which he himself performed the operation to remove the tube - in fact he insisted upon it!), and the other two pregnancies ended with two sets of twins. He rejoiced greatly with us when we were able to get pregnant, and often told us of other cases that gave him great hope from his past. His staff, especially Nancy, were caring with all of our questions, and were certain to get back to us as soon as they could about any questions that we had. They never blew us off even with the silliest of questions.
They [the staff at RBA] are extremely passionate about their work, and want you to be just as passionate. They are very loving, and are easy to work with. One downside is that there are very little credit options or payment options, at least when we were there. This made is somewhat hard for us to pay everything, although we did. Second cycles are much cheaper, and freezing embryos is very very inexpensive.
How was your experience with Scott Slayden at RBA?
Dr. Slayden was very straightforward about the expectations and realities of our particular infertility. He made sure to tell us the risks that were inherent with our treatment, but was also optimistic about our chances of pregnancy. We almost always saw Dr. Slayden for appointments, and during transfers, he was present and was in complete control of the room. He also made sure to state his success rates versus the national average. Also, he made us feel at ease with him from the first visit.
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Be open and honest with Dr. Slayden. He can see through hesitancy or lies.
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
Dr. Slayden and his staff always treated us as a family member would do. We always felt more than just a case. He always was fair and straightforward without being mean or painful. He treated us for our infertility, one time ending with tubal pregnancy (which he himself performed the operation to remove the tube - in fact he insisted upon it!), and the other two pregnancies ended with two sets of twins. He rejoiced greatly with us when we were able to get pregnant, and often told us of other cases that gave him great hope from his past. His staff, especially Nancy, were caring with all of our questions, and were certain to get back to us as soon as they could about any questions that we had. They never blew us off even with the silliest of questions.
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
We used clomid at first to see if we could get pregnant that way. This ended up not being successful in getting pregnant. We ended up doing a full egg retrieval using various drugs that were very successful (38 eggs retrieved). We ended up using progesterone shots for four weeks before transfer, then for the next six weeks after implant twice per day. We also used a steroid shot before implant.
Describe your experience with your nurse at RBA. (Assigned nurse: Nancy)
Nancy was the best. She always was compassionate, but also stern to make sure we were following our care plan. She wanted us to have the best chance of success. She also made sure that we were coordinated with the pharmacy, as well as the business office.
Describe your experience with RBA.
The office does have pay to park at their facility in Sandy Springs (the one we went to). There is sometimes a bit of a wait for your nurse and doctor, but not long. They are extremely passionate about their work, and want you to be just as passionate. They are very loving, and are easy to work with. One downside is that there are very little credit options or payment options, at least when we were there. This made is somewhat hard for us to pay everything, although we did. Second cycles are much cheaper, and freezing embryos is very very inexpensive.
Describe the costs associated with your care under Scott Slayden at RBA.
We had costs for various procedures. Per our insurance, they covered everything UNTIL we had the prognosis of infertility. This was not a problem with the clinic, but rather our insurance. Dr. Slayden put off a full diagnosis until the last possible moment to allow insurance to pay for a great deal of our treatment. We had costs for the operating room for embryo retrieval, as well as for our embryologist. This was covered in a 'down payment', which was used up by the time we were finished. Costs for freezing was very low per year, and the second cycle was much cheaper than the first. There were no additional costs outside of treatment for the second cycle.
10
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013, Successful
10
10
Age 32
3 IUI
6 IVF
4 Egg Freezing
6 Embryo Freezing
Male Factor
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Shapiro had genuine compassion, delicately expressed, and was truly with us along the way ... After 5 cycles at another top clinic in the country, that either failed or resulted in miscarriage, Dr. Shapiro read our chart, new exactly what to do and handled everything with his uncharted brilliance and delicacy. I respect him so much as a person. ... We used icsi and out of 9 embryos, 8 came back genetically perfect.
It was with one ultrasound technician who, unaware of a heterotopic pregnancy, raised her voice to me that I was "making myself bleed by coming in for ultrasounds," which, would have killed me had I not since I was bleeding internally. Additionally, 5 times RBA has transmitted the wrong insurance information and lost documentation of having been paid. ... The billing dept was short and rude, and though ultimately discovered they were in the wrong. It was a massive headache and somewhat traumatic
How was your experience with Daniel Shapiro at RBA?
Dr. Shapiro was truly compassionate, beyond careful, and perfectly funny. We care for him so much. After 5 cycles at another top clinic in the country, that either failed or resulted in miscarriage, Dr. Shapiro read our chart, new exactly what to do and handled everything with his uncharted brilliance and delicacy. I respect him so much as a person.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Just do it.
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
Dr. Shapiro had genuine compassion, delicately expressed, and was truly with us along the way
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
I remember that we lessened the amount of medication that I had been put on from another clinic. We used icsi and out of 9 embryos, 8 came back genetically perfect.
Describe your experience with the nursing staff at RBA.
We had one nurse who was very harsh and incorrect about a complication that arose. Also, the billing team repeatedly billed things wrong, lost payments, never accounted for payments and were very rude despite being totally in the wrong every single time, not accounting for thousands of dollars.
Describe your experience with RBA.
The doctor is amazing, billing department was terrible to deal with. But it is worth it. Document everything that you pay, etc., and you will have to talk to insurance, etc. But I always felt like I was in phenomenal hands with doctors there.
Describe the costs associated with your care under Daniel Shapiro at RBA.
We had insurance coverage so it was minimal
What specific things went wrong at RBA?
  • Lost paperwork
Describe the specific things that went wrong at RBA.
It was with one ultrasound technician who, unaware of a heterotopic pregnancy, raised her voice to me that I was "making myself bleed by coming in for ultrasounds," which, would have killed me had I not since I was bleeding internally. Additionally, 5 times RBA has transmitted the wrong insurance information and lost documentation of having been paid. I also had to go through a third party doctor to get approval for payment because they filed incorrectly. Then was called two years later demanding payment, even though they were paid. The billing dept was short and rude, and though ultimately discovered they were in the wrong. It was a massive headache and somewhat traumatic
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Successful
10
10
Age 43
4 IVF
1 Egg Freezing
Donor Eggs
Donor Sperm
European
Income $500K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I actually dealt exclusively with Dr. Straub over the telephone and traveled to Atlanta for embryo transfers. Each time we spoke, I found him intelligent and compassionate and felt I had time devoted to me to have any questions answered...At the point where I started working with him, I had been through 4 IVFs elsewhere, so I was well-versed on what the deal was. I was able to have intelligent conversations with him and left feeling informed...
I had a great experience at RBA - I actually have nothing bad to say...Cheley was responsive, pleasant and on top of things, and always got back to me quickly via email or phone when needed. The other nurses I dealt with were exactly the same...If you live out of town, it is possible to do it all remotely if you have been through the IVF/embryo transfer process elsewhere...
How was your experience with Robert Straub at RBA?
I live in NYC and used donor eggs at RBA. I actually dealt exclusively with Dr. Straub over the telephone and traveled to Atlanta for embryo transfers. Each time we spoke, I found him intelligent and compassionate and felt I had time devoted to me to have any questions answered.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
If you live out of town, it is possible to do it all remotely if you have been through the IVF/embryo transfer process elsewhere.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
At the point where I started working with him, I had been through 4 IVFs elsewhere, so I was well-versed on what the deal was. I was able to have intelligent conversations with him and left feeling informed.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
I was pleased that Dr. Straub didn't mind when I requested not to have to go on birth control pills prior to the transfer protocol. He also suggested an alternative to progesterone injections (Crinone) that my other doctor wouldn't let me do. He was flexible after hearing what I liked and did not like about my other experience.
Describe your experience with your nurse at RBA. (Assigned nurse: Cheley)
Cheley was responsive, pleasant and on top of things, and always got back to me quickly via email or phone when needed. The other nurses I dealt with were exactly the same.
Describe your experience with RBA.
I had a great experience at RBA - I actually have nothing bad to say.
Describe the costs associated with your care under Robert Straub at RBA.
everything was paid for upfront.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Since I used donor eggs, I felt that my success was different than if I was using my own 41-42 year old eggs and since I did not want twins, I was all for the single embryo transfer.
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2013, Successful
10
10
Age 29 - 32
2 IUI
1 IVF
Male Factor
PCOS
Ashkenazi Jewish
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Toledo humanized the process immediately, forging a connection with us over a common football team. He made us feel like we were his only patients, even though he surely had dozens at the time.
Dr. Toledo's staff is simply incredible. They were warm, caring, welcoming, and more than happy to answer my zillion questions!
How was your experience with Andrew Toledo at RBA?
The infertility journey is an intense one, and walking into a clinic like RBA can feel overwhelming. Dr. Toledo humanize the process immediately, forging a connection with us over a common football team. He made us feel like we were his only patients, even though he surely had dozens at the time.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
My advice is to be your own advocate no matter who your doctor might be. Don't be afraid to ask questions or ask for clarification when things sound complicated or confusing.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
Dr. Toledo is an amazing doctor and a caring, compassionate person. My husband and I connected with him instantly, and he made a difficult process so much easier with his fierce optimism and attention to detail.
Describe your experience with your nurse at RBA. (Assigned nurse: Julie)
Dr. Toledo's staff is simply incredible. They were warm, caring, welcoming, and more than happy to answer my zillion questions!
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012, Successful
10
10
Age 31
2 IUI
1 IVF
Anovulation
Endometriosis
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $500K
Doctor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He's [Dr Daniel Shapiro] very friendly and knowledgeable. He takes plenty of time and put my partner at ease too. Sometimes, even as an MD I didn't understand everything he was saying but my questions and confusion were quickly straightened out by him or his staff...I did agonist trigger, freeze all and had 5 normals from my group of 10 blasts out of of 18 embryos. Everything went exactly the way he thought too.
Though huge, RBA felt like a personal experience. They had just moved to their new office and my care overlapped both buildings. I was worried that the move would affect my outcome but I worried needlessly. The only complaint...the business office doesn't understand the clinical charges very well. Lots of confusion there.
How was your experience with Daniel Shapiro at RBA?
He's very friendly and knowledgeable. He takes plenty of time and put my partner at ease too. Sometimes, even as an MD I didn't understand everything he was saying but my questions and confusion were quickly straightened out by him or his staff
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
He often runs late so don't be in a rush when you come. Expect to be in the office 2 or more hours for a first visit, especially if you have a complicated history
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
He explained EVERYTHING and took all the time we needed
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
My husband and I want at least three kids so IVF with CGH on our embryos made a lot of sense. I was predicted to be a high responder ( and I was) so we had plenty of embryos to work with. We could have done shots and IUI but the multiple birth risk was too high and we knew I might need an agonist trigger to avoid OHSS. I did agonist trigger, freeze all and had 5 normals from my group of 10 blasts out of of 18 embryos. Everything went exactly the way he thought too.
Describe your experience with your nurse at RBA. (Assigned nurse: Rossi)
Rossi was very kind and patient. I was pretty demanding and she took her time with me.
Describe your experience with RBA.
Though huge, RBA felt like a personal experience. They had just moved to their new office and my care overlapped both buildings. I was worried that the move would affect my outcome but I worried needlessly. The only complaint...the business office doesn't understand the clinical charges very well. Lots of confusion there.
Describe the costs associated with your care under Daniel Shapiro at RBA.
We spent about 20,000
What specific things went wrong at RBA?
  • Failed to call with results
Describe the specific things that went wrong at RBA.
The missed result was not that big a deal but I had to repeat a Hepatitis test for screening because the result was indeterminate and I had to be sure I was negative before starting. The business office charged me twice for the test but later the nurse straightened them out.
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2004 - 2011, Unknown Success
10
6
Age 44 - 51
4 IUI
1 IVF
Poor Egg Quality
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
Review of
I highly recommend Lisa Hasty. She was personable, communicative, professional and honest. Lisa was caring, warm, empathetic and I had complete confidence in her word and her medical abilities. She was committed to me, and did not push treatments on me, understanding all I had been through she recommended considering adoption rather than pursuing further treatment...We did the usual clomid, then IUI, then IVF. I had a history of ectopic pregnancies so when I had a positive pregnancy test she would follow my hormone levels very closely, and if the pregnancy was ectopic she would send me asap for a methotrexate (?) injection to end the pregnancy. I hyperstimulated on my IVF cycle and had to have albumen. I developed a cyst at one of the injection sites so she immediately switched the drug delivery medium. Had ICSI to increase number of embryos produced.
RBA was good - all of the nurses and staff were professional, competent, friendly, warm and compassionate. I only had a problem with one ultrasound technician, who was pulling out pictures of her kids to show us, and allowed a drug rep to walk in on me while I was changing for an ultrasound, Hopefully she is not there anymore...She [nurse at RBA] was wonderful, but unfortunately during my IVF cycle she did not get back to me in a timely manner to let me know my progesterone level was too low. It turned out her husband had committed suicide.
How was your experience with Lisa Hasty at RBA?
I highly recommend Lisa Hasty. She was personable, communicative, professional and honest. Lisa was caring, warm, empathetic and I had complete confidence in her word and her medical abilities. She was committed to me, and did not push treatments on me, understanding all I had been through she recommended considering adoption rather than pursuing further treatment.
What's one piece of advice would you give a prospective patient of Lisa Hasty at RBA?
Trust in her.
During treatment, were you treated like a number or a human with Lisa Hasty at RBA?
Lisa was wonderful with me. She was warm and empathetic.
Describe the protocols Lisa Hasty used in your cycles at RBA and their degree of success.
We did the usual clomid, then IUI, then IVF. I had a history of ectopic pregnancies so when I had a positive pregnancy test she would follow my hormone levels very closely, and if the pregnancy was ectopic she would send me asap for a methotrexate (?) injection to end the pregnancy. I hyperstimulated on my IVF cycle and had to have albumen. I developed a cyst at one of the injection sites so she immediately switched the drug delivery medium. Had ICSI to increase number of embryos produced.
Describe your experience with your nurse at RBA.
She was wonderful, but unfortunately during my IVF cycle she did not get back to me in a timely manner to let me know my progesterone level was too low. It turned out her husband had committed suicide.
Describe your experience with RBA.
RBA was good - all of the nurses and staff were professional, competent, friendly, warm and compassionate. I only had a problem with one ultrasound technician, who was pulling out pictures of her kids to show us, and allowed a drug rep to walk in on me while I was changing for an ultrasound, Hopefully she is not there anymore.
Describe the costs associated with your care under Lisa Hasty at RBA.
It was a long time ago, so don't completely remember, and we were fortunate to have primary and secondary insurers paying for some aspects of treatment.
What specific things went wrong at RBA?
  • Failed to call with results
Describe the specific things that went wrong at RBA.
Just the two incidents. The nurse not calling me with my progesterone results and the ultrasound tech allowing a drug rep into the room while I was changing.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2004 - 2011, Successful
10
10
Age 37 - 44
5 IUI
1 IVF
PCOS
Ashkenazi Jewish
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Toledo] really cares about his patients and gives personal attention even when out of town. Very thorough and never in a big hurry when talking...He has the best bedside manner of any doc I've ever met even beyond the fertility realm. He is available for phone calls and seeks out information if it's not available. He shares his thought process with his patients...My uterine lining wasn't absorbing progesterone at the same rate across the uterus and he figured that out and tested the problem. I had my first at almost 36 and my last at 42.
Front desk [at RBA] isn't fabulous and you may have to wait for an initial appt. it's dr Toledo that's amazing, the clinic is good...[Nurse] She knew what the situation was most of the time and if not would check with doc and get back to me. Most of the time I spoke with the doc though which was awesome!...It's important to him that patients are taken care of and feel like people not sheep. He has the best bedside manner of any doc I've ever met even beyond the fertility realm.
How was your experience with Andrew Toledo at RBA?
It's important to him that patients are taken care of and feel like people not sheep. He has the best bedside manner of any doc I've ever met even beyond the fertility realm. He is available for phone calls and seeks out information if it's not available. He shares his thought process with his patients. I went through 5 IUI cycles,a fresh in vitro ICSI transfer, frozen cycle and pregnancy. I now have 3 boys ages 13,11, and 7. Two natural pregnancies after the first which was successful after an in vitro frozen cycle. My uterine lining wasn't absorbing progesterone at the same rate across the uterus and he figured that out and tested the problem. I had my first at almost 36 and my last at 42.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
He is amazing!!!
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
He really cares about his patients and gives personal attention even when out of town. Very thorough and never in a big hurry when talking.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
What worked me in the end was his absolute dedication to the specific lab results from checking my progesterone levels even while out of town. He discovered in the end that not all of my cells were absorbing the progesterone at the same rate and therefore my uterine lining was inconsistent. He came up with this while out of town on vacation!!!! He himself called to check my levels.
Describe your experience with your nurse at RBA.
She knew what the situation was most of the time and if not would check with doc and get back to me. Most of the time I spoke with the doc though which was awesome!
Describe your experience with RBA.
Front desk isn't fabulous and you may have to wait for an initial appt. it's dr Toledo that's amazing, the clinic is good.
Describe the costs associated with your care under Andrew Toledo at RBA.
My insurance covered lab work and ultrasounds and some visits to doc, not the procedures themselves. It was 13 years ago so IVF was about 10,000 per cycle.
Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Don't recall. I transferred 2 first cycle with no success and then 4 on a frozen cycle and had a singleton pregnancy with no complications.
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Unsuccessful
0
0
Age 35 - 36
3 IUI
IVF
Donor Eggs
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I do not feel like we often had experiences with Dr. Toledo. We saw him for an original consultation - but he did not perform any of the three IUI treatments. We met with him after the failed IUI cycles and that was our second and last time meeting with him.
We had two prescription issues at this clinic. Once one was never called in and the other time one was written for twice the dosage it was supposed to be written for. If the pharmacist did not catch the mistake, it could have been very bad for my ovaries.
How was your experience with Andrew Toledo at RBA?
I do not feel like we often had experiences with Dr. Toledo. We saw him for an original consultation - but he did not perform any of the three IUI treatments. We met with him after the failed IUI cycles and that was our second and last time meeting with him.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Find a doctor who will be there for you and to address your concerns.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
The care team at RBA did was inconsistent. I saw different staff members at each visit. It was a quick in and out and no one seemed to have time to spend with you. I do not think anyone there knew my name. The whole place seemed so cold and sterile.
Describe your experience with the nursing staff at RBA.
The nurses were not willing to email with me when there were test results or for general questions. They said it was too hard to try and get to a computer and that they would just call at their convenience and I could talk to them then. The problem is that I am teacher and that does not work for me. No one was concerned about what worked for me.
What specific things went wrong at RBA?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RBA.
We had two prescription issues at this clinic. Once one was never called in and the other time one was written for twice the dosage it was supposed to be written for. If the pharmacist did not catch the mistake, it could have been very bad for my ovaries. As for the clinic in general, there was very little compassion from the staff - both nurses and doctors. As a patient, my needs and my time were not valuable. It was all about them and what worked for them.
0
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011, Unsuccessful
7
7
Age 31
3 IUI
Unexplained
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Mostly we liked Dr. Brahma. However, during the first IUI I remember starting to cry and she seemed genuinely surprised and not sure how to deal with me (which truly surprised me - can't imagine I was the first woman to respond that way!)...I was disappointed with the way she responded during the procedure. It seemed like she should have known how to handle a hormonal woman crying during an unpleasant procedure when she's trying to have a baby...
They [RBA] seemed to be efficient, we never waited very long to see a doctor or nurse. The one thing that was funny that I remember was that everyone in the office was so soft-spoken. It was a little odd!... there was one ultrasound tech who was awesome. Her name was Linda. She was compassionate, but also understanding. Whenever we went in, she had an attitude of "I know this isn't pleasant so let's just try and get it over with." She didn't 'sugar coat" it or try to chit chat. She also really listened to what I had to say and how I was feeling.
How was your experience with Pavna Brahma at RBA?
Please see earlier note about the IUI procedure and her response. Mostly we liked her, but I was disappointed with the way she responded during the procedure. It seemed like she should have known how to handle a hormonal woman crying during an unpleasant procedure when she's trying to have a baby.
What's one piece of advice would you give a prospective patient of Pavna Brahma at RBA?
Try her out. See if you like her style.
During treatment, were you treated like a number or a human with Pavna Brahma at RBA?
Mostly we liked Dr. Brahma. However, during the first IUI I remember starting to cry and she seemed genuinely surprised and not sure how to deal with me (which truly surprised me - can't imagine I was the first woman to respond that way!)
Describe your experience with the nursing staff at RBA.
I don't remember a lot of the nursing staff. However, there was one ultrasound tech who was awesome. Her name was Linda. She was compassionate, but also understanding. Whenever we went in, she had an attitude of "I know this isn't pleasant so let's just try and get it over with." She didn't 'sugar coat" it or try to chit chat. She also really listened to what I had to say and how I was feeling. She never made me feel silly for asking a question or being nervous or responding to anything in a certain way. She was the best part of the experience!
Describe your experience with RBA.
I honestly don't remember much about the clinic. They seemed to be efficient, we never waited very long to see a doctor or nurse. The one thing that was funny that I remember was that everyone in the office was so soft-spoken. It was a little odd!
7
Doctor
Pavna Brahma
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
RBA
Piedmont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2010 - 2011, Successful
10
10
Age 32 - 33
Fertility Medications
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I'm forever grateful to him. I had history of miscarriages and he followed me through my successful pregnancy.
Never felt like a number.
How was your experience with Andrew Toledo at RBA?
There are Dr. Toledo groups that meet and talk about how wonderful he is (seriously) his bedside manner is excellent, his staff is attentive, the follow up is fast. The lab is in the office- results same day most of the time. He never makes you feel paranoid, silly, or hormonal with your thoughts or questions (or need to have an ultrasound because you don't "feel" right) I have recommended many friends to Dr. Toledo. He's "the baby maker" and I'm forever grateful to him. I had history of miscarriages and he followed me through my successful pregnancy.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Trust your doctor
Describe your experience with the nursing staff at RBA.
They always remembered who we were by name. Never felt like a number
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2003 - 2010, Successful
10
10
Age 42 - 49
1 IUI
1 IVF
Male Factor
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Shapiro is extremely qualified and incredibly devoted to the practice and to his patients...When I went through my treatment, 15 years ago, there were limited options. Infertility treatment was in its infancy. I was 39 years old and was told not to have high expectations. When my pregnancy test came back positive, EVERYONE in the office was excited for me. I felt like they were in it WITH me.
When I went through my treatment, 15 years ago, there were limited options. Infertility treatment was in its infancy. I was 39 years old and was told not to have high expectations. When my pregnancy test came back positive, EVERYONE in the office was excited for me. I felt like they were in it WITH me....Back in 2000 when I started treatments, there were so few clinics, RBA was always PACKED. I ran into people I knew in the waiting room frequently. There were no real strengths or weaknesses other than the waiting.
How was your experience with Daniel Shapiro at RBA?
Dr. Shapiro is extremely qualified and incredibly devoted to the practice and to his patients.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
I would give the same advice to ANYONE seeing ANY fertility doctor. Be open minded and honest with yourself and with your doctor. Understand that emotions will be a rollercoaster. Try not to take any frustration out on the wrong people. See a therapist if necessary. It's an emotionally draining process, but the end result can be a miracle (as in my case).
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
When I went through my treatment, 15 years ago, there were limited options. Infertility treatment was in its infancy. I was 39 years old and was told not to have high expectations. When my pregnancy test came back positive, EVERYONE in the office was excited for me. I felt like they were in it WITH me.
Describe your experience with RBA.
Back in 2000 when I started treatments, there were so few clinics, RBA was always PACKED. I ran into people I knew in the waiting room frequently. There were no real strengths or weaknesses other than the waiting.
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

Successful
10
10
1 IUI
PCOS
Black or African-American
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I came in as a PCOS patient not knowing if I would ever be able to conceive and came from a clinic where I felt as if I my opinion did not count. Dr. Best was very easy to communicate with and listened from the consult moving forward. During our first cycle she made very clear to us the risks and possibilities that could arise which made us feel both hopeful and allowed us to keep realistic goals in mind.
I mainly went to the Lawrenceville and Sandy Spring locations [of RBA]. I went to the Marietta office once (Dr. Best's main location). My experiences at Sandy Springs have been mostly well save for some issues with the billing here, they informed me I was not covered for something when I clearly was which was a huge frustration. After calling my insurance company they reached out to the billing at the office and cleared this up.
How was your experience with Monica Best at RBA?
I came in as a PCOS patient not knowing if I would ever be able to conceive and came from a clinic where I felt as if I my opinion did not count. Dr. Best was very easy to communicate with and listened from the consult moving forward. During our first cycle she made very clear to us the risks and possibilities that could arise which made us feel both hopeful and allowed us to keep realistic goals in mind. We did manage to get a BFP on our first letrozole/trigger shot/IUI cycle, unfortunately this ending in early miscarriage. This has no bearing on Dr. Best, it was just nature doing what it had to do. But just knowing we got our BFP first try, let's us know she has us in the right direction. Thank you Dr. Best.
What's one piece of advice would you give a prospective patient of Monica Best at RBA?
The wait time for an initial consult may take longer than you like, but with a bit of patience I promise it is worth the wait. She is very patient, kind and sensitive to your situation and you will not regret your decision to be treated by her.
During treatment, were you treated like a number or a human with Monica Best at RBA?
Dr. Best has the best bedside manner of doctors I have seen on my fertility journey. She is direct and gives you realistic expectations while being able to relay the information in a manner delicate enough for the issue at hand. For this alone I am grateful for.
Describe the protocols Monica Best used in your cycles at RBA and their degree of success.
I had originally done an HSG with a previous provider, so Dr. Best wanted to do an SHG just to make sure all was well with my uterus itself and we also cofirmed my AMH levels. After clearing the HSG AND SHG she decided to treat me with a combination of dexamethasone, Letrozole days 5-9, trigger shot and baby aspirin. I came in for 2 ultrasounds about a week after my last letrozole pill to confirm follicle size. We did IUI 36 hrs after trigger shot.
Describe your experience with your nurse at RBA.
The nursing staff was very quick to respond to any questions or concerns I had and they were also sensitive to my situation.
Describe your experience with RBA.
I mainly went to the Lawrenceville and Sandy Spring locations. I went to the Marietta office once (Dr. Best's main location). My experiences at Sandy Springs have been mostly well save for some issues with the billing here, they informed me I was not covered for something when I clearly was which was a huge frustration. After calling my insurance company they reached out to the billing at the office and cleared this up. My only issue with the one appointment I had at the Marietta office is they were a little late returning from lunch, my appt was right at the time they are to return from lunch and I waited in the hall for about 15mins.
Describe the costs associated with your care under Monica Best at RBA.
My insurance covered most of my expenses. Without insurance I believe a letrozole/IUI is aprox 1000.00 per cycle.
Describe Monica Best's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
N/A
10
Doctor
Monica Best
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Successful
10
10
3 IUI
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She is OK in bedside manner (she is not real touchy-feely) so that is OK with me. But she is EXTREMELY honest about your chances.
She is not touchy feeling but you are getting the best clinic in Atlanta. I can say this since I am a physician and know that they have been doing this the longest.
How was your experience with Dorothy Mitchell-Leef at RBA?
I am a physician so I like directness. She is OK in bedside manner (she is not real touchy-feely) so that is OK with me. But she is EXTREMELY honest about your chances.
What's one piece of advice would you give a prospective patient of Dorothy Mitchell-Leef at RBA?
She is not touchy feeling but you are getting the best clinic in Atlanta. I can say this since I am a physician and know that they have been doing this the longest. I got pregnant with my own eggs at 43 and almost 45 yo.
Describe your experience with your nurse at RBA.
Timely communication
10
Doctor
Dorothy Mitchell-Leef
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources