Rated 8
Strongly recommend: 52%Neutral: 26%Don't recommend: 22%8
52% strongly recommend
99 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
5.9
5.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.9
6.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,244
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Charlotte
1524 East Morehead Street
Charlotte, NC 28207
888.551.0874
Cornelius
19475 Old Jetton Road
Cornelius, NC 28031
888-551-0874

53 patient reviews filtered by:

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2019, Consult
6
9
Age 41
IVF
Black or African-American
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Successful
Dr Katz was very warm, provided great information... Went in for a consultation and had ultrasound, blood work. Given treatment options. Everything look good, given numbers and I am just waiting to proceed financially. I also have some medical issues such as low iron and some immunization that I need to take care of and my partner needs a sperm analysis
The wait time [at REACH] was long waiting for the nurse and bloodwork. Everything was fine. I would say be on time, ready to get bloodwork, ultrasound and have your questions ready also have your spouse if possible... They called with updates and answer all my call through the patient portal.... Dr Katz was very warm, provided great information...Went in for a consultation and had ultrasound, blood work. Given treatment options
How was your experience with Seth Katz at REACH?
Went in for a consultation and had ultrasound, blood work. Given treatment options. Everything look good, given numbers and I am just waiting to proceed financially. I also have some medical issues such as low iron and some immunization that I need to take care of and my partner needs a sperm analysis
What's one piece of advice would you give a prospective patient of Seth Katz at REACH?
He is great have your questions ready
During treatment, were you treated like a number or a human with Seth Katz at REACH?
Dr Katz was very warm, provided great information
Describe the protocols Seth Katz used in your cycles at REACH and their degree of success.
He thought a normal IVF cycle would be best.
Describe your experience with your nurse at REACH. (Assigned nurse: Celeste)
They called with updates and answer all my call through the patient portal.
Describe your experience with REACH.
The wait time was long waiting for the nurse and bloodwork. Everything was fine. I would say be on time, ready to get bloodwork, ultrasound and have your questions ready also have your spouse if possible
Describe the costs associated with your care under Seth Katz at REACH.
I have fertility under my insurance there was no upfront cost initially. Once I reach my deductible it will work like medical insurance
Describe Seth Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
N/A
6
Doctor
Seth Katz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
REACH
Charlotte
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
10
10
Age 29
IUI
Male Factor
PCOS
Prefer not to answer
Income $0 - $49K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Richard Wing] really took them time to go through previous treatments and testing and explain what he would do and why. I felt as he was trying to explain why we should do this test and for what reason not just to waste money...He really cares about his patients...WE only did testing and a few medicated cycles. WE could not afford IVF...He took them time to explain why IUI did not work with a previous clinic and why IVF would work...He took the time to explain everything including cost, what our insurance covered and how to get more coverage and other financial help...
Anytime I spoken with them [nurses at REACH] in office or by phone they were always very nurturing and made sure I understood everything...WE only did testing and a few medicated cycles. WE could not afford IVF...Definitely worth it. We drove about two hours. I do believe he [Dr. Richard Wing] could have gotten us pregnant we just didn't have the funds. He took the time to explain everything including cost, what our insurance covered and how to get more coverage and other financial help...He [Dr. Richard Wing] really took them time to go through previous treatments and testing and explain what he would do and why. I felt as he was trying to explain why we should do this test and for what reason not just to waste money...He really cares about his patients...WE only did testing and a few medicated cycles. WE could not afford IVF...He took them time to explain why IUI did not work with a previous clinic and why IVF would work...He took the time to explain everything including cost, what our insurance covered and how to get more coverage and other financial help...
How was your experience with Richard Wing at REACH?
He really took them time to go through previous treatments and testing and explain what he would do and why. I felt as he was trying to explain why we should do this test and for what reason not just to waste money.
What's one piece of advice would you give a prospective patient of Richard Wing at REACH?
He really cares about his patients.
During treatment, were you treated like a number or a human with Richard Wing at REACH?
He took them time to explain why IUI did not work with a previous clinic and why IVF would work.
Describe the protocols Richard Wing used in your cycles at REACH and their degree of success.
WE only did testing and a few medicated cycles. WE could not afford IVF.
Describe your experience with the nursing staff at REACH.
Anytime I spoken with them in office or by phone they were always very nurturing and made sure I understood everything.
Describe your experience with REACH.
Definitely worth it. We drove about two hours. I do believe he could have gotten us pregnant we just didn't have the funds. He took the time to explain everything including cost, what our insurance covered and how to get more coverage and other financial help.
10
Doctor
Richard Wing
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
REACH
Charlotte
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
10
Age 34 - 35
1 IVF
1 Embryo Freezing
Male Factor
Black or African-American
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr whelan was amazing at the process. Always kept us informed on all steps and any questions were answered with care and diligent. He provided us with such great details to all medications, procedures, eat...Be prepared to be fully informed and understand he wants to see great results!...treated us like family. Was friendly, informative, and highly knowledgeable of all our options...
Veronica [nurse at REACH] is AMAZING! She was always there to answer all questions quickly and accurately...The clinic from front desk, back office, nurses, financial, lab tech and the drs make you a priority. They make sure you are well taken care of and capable of making things happening. They are very attentive to details...Dr whelan was amazing at the process. Always kept us informed on all steps and any questions were answered with care and diligent.
How was your experience with Joseph Whelan at REACH?
Dr whelan was amazing at the process. Always kept us informed on all steps and any questions were answered with care and diligent. He provided us with such great details to all medications, procedures, eat.
What's one piece of advice would you give a prospective patient of Joseph Whelan at REACH?
Be prepared to be fully informed and understand he wants to see great results!
During treatment, were you treated like a number or a human with Joseph Whelan at REACH?
Dr Whelan treated us like family. Was friendly, informative, and highly knowledgeable of all our options.
Describe your experience with your nurse at REACH. (Assigned nurse: Veronica)
Veronica is AMAZING! She was always there to answer all questions quickly and accurately.
Describe your experience with REACH.
The clinic from front desk, back office, nurses, financial, lab tech and the drs make you a priority. They make sure you are well taken care of and capable of making things happening. They are very attentive to details.
10
Doctor
Joseph Whelan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
REACH
Charlotte
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources