Reproductive Care Center

The clinic is wonderful. The atmosphere is calming and peaceful. The staff are wonderful and competent. They show excellent care. They use up to date equipment. They walk you through the financial aspect of treatments, they try to help you in every way to get the care you need.

He validated my feelings and showed sympathy for this difficulty we are enduring. He used encouraging words and told me to not lose hope. It felt as though he really cared about my situation and that I wasn't just another patient.

They were extremely kind. They were always gentle, had wonderful bedside manner, always explained exactly what they were doing and why. I didn't always know what the next step was and sometimes had to ask what needed to be done. Overall though they were very professional and competent while showing compassion and excellent quality care.

He was extremely kind and polite. He was very soft spoken. He was very thorough when assessing me and my medical history. When I first met him he was not what I expected though. He was typing very slowly, making lots of typos and needing to correct them. In the middle of our first appointment his cell phone rang and he answered it right in front of me. It just seemed strange. But overall I left feeling very comfortable and confident in his abilities and his care plan.

Be upfront, and a little bit bold, about your expectations and what you want or need from him and his office. Ask lots of questions.

I have unexplained secondary Infertility but considering my age, my health, and medical history he didn't see any reason why we couldn't find success. He did a thorough ultrasound to examine my reproductive system and egg supply. He did a full blood panel to check for complications with thyroid, hormones, or other issues. He suspected my follicles weren't stimulating enough. He started me out on the lowest dose of Clomid, along with injections of Gonal-F to increase my follicle quality. Then we did ultrasounds after completion of medications to check for my body's response, and then did an HCG shot. My ovaries and follicles responded well, but we were never successful.

It cost us about $1,000 each cycle for medications and a complete IUI. A consultation with him was $50 in person, and $90 on the phone.

N/A

Positives: I've never had to wait long for any appointments and they've been good about getting me appointments that work with my schedule. My one complaint would be with the billing department as I've felt they aren't on top of things as the rest of the clinic.

Infertility is a rode with ups and downs. Because it is a journey that goes up and down, it can feel like we're not being treated as human because we're scared, tried, stressed, or overwhelmed. No doctor is perfect 100% and able to predict exactly what we may need that day. For us, I have felt like has done his best to be compassionate in that journey and treat me like a human with feelings, questions, fears, joys, and concerns.

The nursing staff has been wonderful. They've answered all my questions, including finding the answers when they didn't know them.

I've had both experiences where I've wished that Dr. Hataska's delivery of a message would have been gentler or kinder, as well as moments where has been incredibly sensitive and kind in delivering terrible news. His strength is that he's very analytical and has all the numbers with whatever we're talking. I appreciate having those numbers as it's given us starting point for expectation. He lives by the numbers and some that approach could seem sterile or without hope.

Losing weight will be one of the first things he will recommend. For some, knowing that he won't move forward with treatment until they've lost weight can be demoralizing for many women and he may not be a good fit for those who struggle with this.

We have done two egg retrieval and 1fresh transfer that ended in a miscarriage. Our first egg retrieval he started low on medication as he wanted to keep me from hyper stimulating. We used a combination of cetrotide, Menopur, and Gonal F. Of the 10-12 eggs they were expecting based on mature follicles, we only ended up with 4 eggs retrieved. All 4 were fertilized. By day 3 we had 2. We transferred one at day three and froze the second good embryo on day 5. At our 7 week appointment the baby's heartbeat was slow. We were told that most likely we'd lose it. At our next appointment a week later, there was no longer a heartbeat. We were anxious to transfer our frozen embryo as soon as we'd had the three months to recover from the miscarriage. In our post-miscarriage consultation, Dr. Hatasaka knew that we wanted more than 1 child and encouraged us to think about doing a second egg retrieval before our FET just in case it was successful to hopefully have better egg quality than a year or two down the road which we decided to do. Due to the small numbers we had the first time, I requested that we go with a more aggressive approach in hopes of having more embryos to freeze. Our medication protocol was Gonal-F and the cetrotide. They got 12 eggs, 10 of which were fertilized. At day 7 we had 1 good, and 6 fair quality embryos. By day 5 we only had 2 fair quality embryos which we sent off for testing. One came back with trisomery 13, while the other had a partial mosaic on chromosome 1. While we are not planning on transferring the trisomery 13, we may transfer the second one at a later date. I did hyper stim with the second egg retrieval and are hoping to transfer our frozen embryo from the first cycle in April.

IVF with 2 egg retrievals: $18,000; ICSI: $4,100; Hyper-stim insurance: $600

No. While he recommended only doing one, he would have transferred two if that had been our preference.

RCC is a lovely and inviting little clinic. The front desk and billing staff are the same every time i go so they are who i see the most and are the only ones i know by name and face (except for the doctor). They are very friendly and helpful. The billing specialist has helped me immensely when my insurance has been frustrating and confusing and wasn't accepting the way the clinic was billing the diagnostic tests. All but one time there was a very short wait. The one time with a previous doctor that is not there anymore my husband and i had to wait 40+ minutes after our scheduled time to meet with the doctor. All the other times i've been i've gotten pulled out of the waiting room within 5 minutes.

I feel like Dr. Gililland is so nice that you can't help but to feel like an actual human when he talks with you each time you are there. He is so calming and has a friendly presence about him. That being said, the longer you are being treated at RCC you also can't help but feel like a number. I don't see Dr. Gililland every time I go in, sometimes i just see a nurse. When i see a new person every time I go in I do start to feel like a number because no one remembers me. I feel I have to explain my situation each time I am in there.

The nurses at RCC have all been very nice and helpful when i go in. I don't think i've had the same one twice, but i have loved them all in person. I have called in a couple times to ask questions like what do i do if this is happening or what does this mean and i have had one nurse on the phone that made me feel pretty stupid for my questions. I try to give the benefit of the doubt and think maybe she didn't know her response came across that way or something, but i hope they do understand that even if they've been asked the same question 20 times in the last month, i've only asked once, i'm new to this situation and scared.

I know Dr. Gililland is very smart and has been doing this a long time. I feel like he follows his heart and his patients heart and does not just follow what he learned in a textbook step by step. I appreciate that he takes the time to listen to your concerns, however, there have been times when i have not felt "heard". After i had told an RE before him and then him that my pain and bleeding kept getting heavier and longer every cycle, it kind of got brushed aside since i've already done every test possible at that clinic without many answers. His suggestion was to move on to IUI. I followed his advice and did 2 IUIs unsuccessfully. I finally decided to talk to a regular OBGYN (not Dr. Gililland) at another clinic for ANOTHER opinion on my pain and bleeding and he suggested surgery, which he then performed, and found stage 4 endometriosis...so bad that my ovaries were completely covered and stuck to my uterine wall...finally, a much clearer answer to my problem! I can't fault Dr. Gililland completely, i was seeing a different RE for almost 2 years at the same clinic until he moved and my care was then transferred to Dr. Gililland, so i know Dr. Gililland was going off of the previous doctor's notes and hadn't done any of my tests himself except for one HSG when the other doctor was my doctor. That is a great story in and of itself: when Dr. Gililland was performing my HSG for the other doctor, he couldn't get the dye through one of my Fallopian tubes and suggested i have surgery to see if there is endometriosis. When my actual doctor at the time saw the images and heard what Dr. Gililland had to say he decided that he wanted me to do another HSG so he could perform it himself and when he did he said he pushed the dye through so hard that he think he cleared that tube of mine that previously looked blocked. At the time, i think i did fault Dr. Gililland a little bit because i didn't now him and thought he was just trying to get me to do an expensive unnecessary surgery when my doctor was able to get it unblocked (little did i or the doctors know that wasn't really the problem), but after going through what i've been through with that 3rd doctor (the OBGYN) i realize Dr. Gililland suspected endometriosis all along and had he been my actual doctor at the time i would've had surgery much sooner, had relief much sooner, and maybe even got pregnant back then. Like i said in the beginning, Dr. Gililland follows his best instincts and i appreciate his willingness to lead by those instincts.

Try to stick with one doctor as much as you can unless you feel deep down that you need another opinion. In my case, my first doctor moved away and it forced me to see Dr. Gililland. In the long run I have been happy about the change, but it did cause some stress feeling like I was starting over. If i would've had the chance and known what i know now, I would've started with Dr. Gililland.

I have done 2 IUIs with Dr. Gililland using Letrozole before the procedure to help ovulate. I never had problems on the medication, i ovulated as i should and the IUIs, although unsuccessful from not knowing i had endometriosis, went smoothly.

I've been through so much treatment that i don't remember what everything cost but i do remember the consult was approximately $75 for an hour of the Doctor's time, a semen analysis was approximately $350, and an IUI cycle was just over $400. These prices are all self-pay prices, if your insurance covers anything for infertility then your prices would be better than that. The thing i like about this clinic is i don't recall them charging anything if i needed to come give a blood sample real quick, whereas i was charged a hefty fee at a completely different clinic to give them a urine sample to find out if i was pregnant when i knew for a fact i wasn't and also to give me a shot, which took all of 3 minutes so i like that RCC doesn't charge you for doing nothing.

They are wonderful. Everyone there is kind. Everyone is organized. There isn’t one bad thing I can think of. Everyone does a great job of making you feel welcome and comfortable. They do a great job of guiding you along your infertility journey.

He always remembered right where we left off from the last appointment. You could tell he wanted us to get pregnant. He was friendly and compassionate. Our IVF twins were born prematurely and passed away, and when we called Dr. Heiner he was very sympathetic.

She was AMAZING. They all were. So on top of everything. Always answered my questions. So kind and sweet and compassionate.

I really liked Dr. Heiner. He isn’t necessarily over the top warm and fuzzy. Be he is kind enough. He always kept me in the loop and was happy to answer or elaborate on any questions I had. If I needed to talk to him on the phone he would always quickly call me back.

He doesn’t recommend implanting 2 embryos because of the risk factor with twins. I would listen to that advice. My twins were born prematurely and passed away. I wish I would’ve listened to his recommendation.

The last treatment I received was IVF fresh transfer. I did vaginal ultrasounds before hand which Dr. Heiner preformed to make sure everything looked good. As well as every time I went into check my egg progression. After my eggs were properly developed, we did the egg retreval. Again Dr Heiner was there and talked us through everything before we did it. Same goes for our implant.

$500-$1000 for IUI, depending on how intensive the IUI was. $1000-$2000 for IVF meds. About $7,000 for IVF treatment

He highly recommended we do 1 embryo due to the risks that multiples can cause. Your chance of getting pregnant does not go up If you implant two. You just have a higher chance of twins. He was direct and stated all the facts about why you should only implant one.

The clinic is organized and we'll ran. The front desk staff is friendly and is great at answering questions and helping with appointments. The clinic nurses are amazing and sweet no matter who I have worked with

Dr heiner is nice and has a lot of experience but he did not familiarize himself with our history prior to meeting with us. He also made us feel like any treatment or tests we had done prior to coming to the clinic could have been incorrect and wanted to start us on a natural IUI cycle. I had already been on clomid for 4 months and had done 1 IUI with my obgyn so I did not feel like starting over was the best option.

Rachel is great. She answered all my questions, showed me how to do my injections at home and had real interest and compassion for my treatment. She was sweet and a great communicator

I have only seen him twice. The first time was our initial meeting and I had to be very assertive about the treatment I wanted. The second tim I saw him was for a baseline scan of my folicals and ovaries. He said that I may have multicystic ovaries but did not go into detail or seem concerned. We have not followed up on the topic since the drugs I am taking are helping to mature a couple of folicals each cycle

Know what you want and don't be afraid to speak your mind. They might suggest a treatment plan that is less aggressive than you would like so don't hold back if you feel like you want more

I have done two cycles and they have been the same treatment. Baseline ultrasound CD 2. Femara CD 3-7. Gonal f 113ml CD 7,9 and 11. Ultrasound CD 12. If folicals are mature trigger shot CD 12. IUI CD 14. The first cycle I had 3 mature folicals, sperm sample looked great, no pregnancy. The cycle I had 2 mature folicals, sperm sample looks great but still waiting to take a pregnancy test

On their site they list the prices for their treatment. They said the cost of a single round of IUI with scans would be 1800 not including your medication. The gonal F and trigger shot costs 300 for each round

I go to the Idaho Falls office. It has always been very private and safe environment. They have provided information of the process, they have followed up with me on how I am feeling, and with any new information they have for me. Each time I’ve been in I’ve met with Dr Blauer as well as the nurses. Lisa is amazing. She has been the main nurse who has been by my side, along with Dr Blauer, since day one. They are very positive and professional.

Dr Blauer is absolutely amazing. He has made me feel very important and has made my needs a priority. He is so kind! This is my first cycle of IVF so it is all new to me. But Dr Blauer and his staff have been more than willing to answer all my questions and address all my concerns. They’ve all made me feel like I’m their #1 priority!

All of the staff have been absolutely wonderful to work with.

He is extremely knowledgeable and explains everything in a way that anyone can understand it. He is very gentle and kind. He has made me feel super important and a priority in his office. His compassion and love for what he does, doesn’t go unnoticed. His bedside manners are very professional and very gentle. Our dreams have become his dream for us. I know he wants to help us achieve this miracle just as much as we want it!

Don’t hesitate to ask questions... even the most silliest!

I’m in the process of starting my first IVF cycle. We started 5 or 6 weeks ago. We first started with clomid and currently on hgh supplements. I will be starting injections with the start of my next menstrul cycle... expected in about 10 days. Getting anxious!

I’m very fortunate that my insurance has some coverage for this.

Unsure

Strengths of this clinic would be how passionate and caring everyone in the office is. Going through IVF is HARD on a couple emotionally, physically and financially. They understood this and did anything they could to help out. Weakness of this office would be communication. We weren’t the cookie cutter couple where everything worked out just right and we had to do some different protocols the office wasn’t used to. When we would go in the front office wouldn’t know what was going on so I’d have to explains and Dr Gilliland would forget too if he didn’t read his notes before seeing me.

Dr Gilliland is very personable and treats you as a separate case from every one else.

Very passionate and knowledgeable. Absolutely love all of the nursing staff there!

Dr Gilliland is a great doctor and really cares about each individual patient. We had to try several different treatments and medications that worked for me and he was great with this. He would personally call me on weekends and even email me different studies he looked up that would potentially help my situation.

Dr Gilliland is very personable and you are in good hands.

When we first started IVF treatments we went with the basic medications. Birth control priming, gonal f 225 units, menopur 150 units and cetrotide. I did not respond to this at all. Dr Gilliland took a step back and decided birth control may have suppressed me too much and that we will try again without. He also added femera into this protocol and raised me gonal f dosage to 450. We saw great results from this and made it to egg retrieval this time!

My IUI would be about $400 and speem collection was $200 IVF was $8400, $300 for anesthesia. The rest of the money was for medication which I ordered outside the office.

They have many offices throughout Utah, as well as some in Idaho, Wyoming, and maybe Colorado. I wish their PG office had their own billing instead of having to work through the Sandy clinic (I think they were working on that earlier this year.) Everybody there always had a smile on their face, which helped when going through such a traumatic time.

He wrote detailed notes in my chart for the nurses about how to get through my curvy cervix (more detail than any of them had ever seen). It certainly made the IUI process less stressful! He always seemed happy to see my husband and I. Dr. Moore filled us with hope. And when our pregnancy was confirmed he invited us to bring our baby to meet him when the time comes!

Super friendly. Always got a call back within a few hours. Always positive and happy to help.

Great bedside manner. He made jokes with us, and helped keep the mood light. Dr. Moore was very knowledgeable. Anybody who seeks treatment through him will be in capable hands. I highly recommend him.

He is straight forward, and I love that about him. Know that he is very easy going. Just know that you are in good hands with Dr. Moore and his nurses!

He went over all of my medical history from my OB and previous fertility clinic, as well as surgeries I had completed at the hospital. Because it had been a few years since we had sought out fertility treatments, we started at the beginning, but he also added a water ultrasound of my uterus, which had never been done before. My HSG that I had done before came back positively (minor scar tissue in my fallopian tubes). I did 2 rounds of femara with IUI, same protocol each time. I also had to get my Varicella vaccine updated because my immunity to that was low. I got pregnant from my 2nd IUI.

I think between my two cycles with all the ultrasounds, blood work, medications, consultation, and IUI procedures we probably paid around $5,000 out-of-pocket. (Insurance only covered minimal testing.)

Have only been here through one full cycle, so far everything had been pretty good, no real strengths or weaknesses come to mind. They give you a packet full of info about the clinic and doctors, with info about local supporters groups, when come in for your first appointment

He sat with us for over an hour and went through our entire chart and history and explained everything he wanted to look into and why. He took the time get to know our situation before making a plan of action.

Generally kind, not much else stands out.

He has a very calm demeanor, is chatty, and likes to dive deep into the issue and explain everything as we go so we know what's happening. Goes through the pros and cons of procedures and makes sure we understand.

He likes to start with a full spectrum of tests, be prepared for blood, semen, ultrasound, and have your full medical history of both partners, including family history. When doing the tests, you deal with nurses and staff, and have to schedule appointments and pay a copay just to have your blood drawn. You don't see the doctor at these appointments.

We are still working on regulating my cycles, and getting my thyroid and prolactin levels down, going in every 4 weeks to retest until my numbers are within normal, then we will be put on femara for a round of IUI.

Over $350 for my initial blood work and ultrasound, $300 for seven analysis, $25 copay at every appointment, even just getting a blood draw, they are going to try and bill insurance for everything, but we will most likely have to cover everything out of pockets.

Clean very nice office. Friendly staff! Nurses are usually very quick to respond. They always make sure ins is helping as much as possible, they will get the you the most bang for your buck. Just make sure you and your dr are on the same page with time line. Some people are ok with post poning treatment, I on the other hand want to do everything the second I can! And that’s not always possible, with him traveling.

He has always answered every single question in full detail, he cares and my last appt lasted 45 minutes. And he didn’t act hurried to get me out of there he wanted to make sure I had everything answered

Very friendly! Never make you feel uncomfortable amazing staff!

HE is a very thorough doctor who retested blood levels other doctors had already checked and got me on correct dosage of medications. He is very welcoming and very knowledgeable!! He always listens and answers every questions I’ve ever had. And I’ve never felt rushed even when I’m taking more time then I probably should he will always make sure I’m comfortable with the next step in our treatment.

We started on blood tests to make sure levels were where they needed to be. Put me on medications re tested blood, instantly put me on Femara. I had been asking my previous dr to put me on this and they refused. With little to no explanation. Currently going in for surgery tomorrow next step is another IUI.

I feel like infertility is expensive where ever you go. However, they really really try to be sure that my ins will cover the max amount. And if there is a significant cash pay price I’m always informed.

We have discussed this for future, 2 embryos.

I absolutely hated that the nurses call with the results of blood work. This should be the doctors responsibility and duty. I also did not like that a nurse did my IUIs. Again, that should be the doctors job. I felt very much like just another number there and no one treated me as an individual.

I felt like he had seen so many patients like me and my case was no unique or special. He didn't make it a point to reach out to me after my miscarriage or my failed IUI to talk through what happened or what next steps would be.

They did a great job explaining when and if I should use the trigger shot. They also were available to me when I had questions. If they didnt know the answer they were honest and called me back later with the answer. Some nurses did this better than others.

I thought he was very knowledgeable about fertility and was able to explain things clearly, but only if I asked clarifying questions. I was disappointed that he wasn't at every appointment and procedure. He was very absent. He also repeated/rehearsed my file back to me each time he saw me as though he was trying to remind himself of who I was. This was frustrating to me because I didn't need a replay of the failures in the past.

Ask for what you want because if you dont you probably wont get it.

I was asked to take femara for my cycles to boost my ovulation. I took it for one cycle and didn't get a positive ovulation indicator on my test. He didnt suggest a trigger shot because I had lab work that showed I ovulated in previous months. So I took femara for another cycle and did the ovulation test at a different time during the day and got a positive. I had an IUI procedure done with my husbands fresh sperm. This resulted in a pregnancy which I miscarried at 6 weeks. The following month I took femara again, with another positive ovulation test and had another IUI procedure done. This one didnt result in a pregnancy. I decided not to pursue treatments after this.

We had all of our testing done with my obgyn so my insurance would cover it. We had our semen analysis done through a study so we didnt have to pay for it. We only paid RCC for the IUI and ultrasounds. I think the total for each cycle was $500-600. And we did two cycles.

This clinic is an off-shoot of the main clinic in Sandy. Which is good and bad. Good, because there is a more intimate environment. I liked that I saw the same people every time I went in. Bad, because they are not a full clinic. Meaning they can't do IVF procedures and have more limited hours. It's not uncommon for north of Salt Lake to be forgotten. Another issue that is arising is that is getting busier. So now, if you call, you may have to leave a message and they will call you back later that day. I really felt that I was treated well here. As always, ask questions, do research, and never hesitate to be your own advocate.

Every time I went into the clinic, they knew who I was. I never felt like they were unaware of my situation. I never felt dismissed. Any question I had, they answered readily.

The nursing staff at the Clearfield clinic is small. So that means I saw one of three nurses. They all seemed to know what was happening with me. They could all answer any questions I had. Besides for a few instances, I was able to contact one of them same day. I had one of them call me after I had a miscarriage when I was still under the clinic's care.

Dr. Gililland was very nice, knowledgeable, and seemed very invested in helping us have a baby. He listened to my history and made accommodations in my treatment based on it. He kept a record of notes to keep track of all plans. I don't have any complaints working with Dr. Gililland. Luckily, our treatment went smoothly so I don't have any experience with having to deal with any complications with him.

Be as detailed as possible. The more the doctor knows, the better the treatment can be.

The IUIs followed similar protocol to the earlier ones. Fermara with Gonal-F injections. Then an HCG trigger shot followed by the IUI. Both of these ended with a negative pregnancy test. For the IVF cycle, I straight stimmed (no BC) because of health issues.. We did Gonal-F and Menopur injections for about a week. Along with Estradiol (orally). Testing and monitoring were done every 2-3 days. We did a lower doses because I have PCOS and they we trying not to have me overstimulate. I used Lupron for the trigger shot. They we counting about 40 follicles. Egg retrieval produced 20 eggs. 14 fertilized and 8 made it to day 5 for PGS testing. The following month I began taking Estradiol and compounded gel Progesterone. We transferred one embryo which resulted in a positive pregnancy. Currently, 20 weeks in March 2018.

IUI for us was covered mostly by insurance. So ultrasound were around $85 and he IUI was about $150. The IVF was around $25,000 (which included 2 cycles). The anesthesiologist was $400. The PGS testing cost around $2300 for up to 8 embryos. I needed insurance to cover OHSS since I had an AMH over 3. That cost was $$350.

Two main reasons on why we transferred one embryo. First, to reduce the risk of multiples. Past medical history was taken into consideration when making this decision. Second, transferring a single normal PGS tested embryo is recommended.

The clinic is fine, everything runs smoothly I've never had any issues with any of my appointments. The staff is great, the only issue I've had is not choosing the right RE for me.

Dr. Heiner was very blunt and quick to say we had absolutely no option but IVF/ICSI. From the start, I've felt like he's in it more for the money than to help fix anything. I appreciate honesty but considering how emotionally taxing this process is I would like an RE that is sympathetic and not quite so clinical.

I love his nursing staff. They give you the emotional hug that is lacking with Dr. Heiner and listen quite a bit more.

Rather than dealing with MFI and trying to better the situation I felt like his answer for everything is to jump straight to IVF/ICSI. I also have yet to get any guidance concerning my PCOS and what I can do for that. My biggest issue is the lack of compassion and sympathy. This has been a very tough 4.5 years TTC, and having an RE that is so clinical vs sympathetic makes the constant bad news much more devastating.

If he doesn't feel right for you, move on! Not every RE is created equal. Infertility is an emotional roller coaster and having an RE that fits your needs and knows how to approach your specific issues is invaluable.

His recommended strategy was to go straight to IVF/ICSI. My husband and I felt that was drastic and wanted more answers. We ended up seeing Dr. Hotaling for my husbands MFI and he has been great! We decided to try an IUI after my husbands treatments have made his numbers better. For that, Dr. Heiner gave me femara and an Ovidrel shot. The IUI was a bust and he continues to tell us IVF/ICSI is our only option when we hear differently from the Urologist office.

My insurance does not cover anything so it's all out of pocket. They have given some discounts on procedures and shots which is nice.

I haven't been educated on this yet.

The only weakness the clinic has is that sometimes you have to wait for a long time, I never waited more than 30 minutes however. They have so many strengths, good customer service, billing is awesome, they always answer and if they don't they call you right back, they get you on the schedule very fast, and their office is clean and warming.

My Dr is the most kind caring individual I have ever met. He appreciates me as his patient and I can tell he is frustrated that we have not been able to conceive again. He is honest, open, and at the end of the day he cares. I do not blame him for the failed attempts, I am grateful he is the one by my side through all of this.

Amazing communicator. She is always there for me, even on the weekends. She is my go to for any and all questions.

James Heiner is the best. He understands me, he is there for me, and he accommodates how far away I live from his clinic. He will take two hours to talk to me if I need it. I met him years ago and I will never switch drs. He shakes my husbands hand every time we see him, and he always follows up to check on how we are doing.

You have to ask questions. He will answer them, but he may not brush up on every detail unless you ask.

IUI's we used bravelle, femera, and ultrasounds. IVF we used bravelle, femara, estrace, birth control, blood work, ultra sounds, more injections that I can't fully remember. Both have been successful, unfortunately I have lost three IVF pregnancies.

I could go in for monitoring whenever I needed! They were always very quick!

$15,500 for 2 retrievals and as many FET's as I produced. Meds were outside of that, I spent about $8,000 4,000 per cycle

He suggests single transfers for me because twins are dangerous, especially with someone like me that has factor v, the more hormones produced the more likely a blood clot

This clinic is extremely close to our home, located in Clearfield Utah. They also have locations in Pleasant Grove, Sandy and even Idaho. The only downfall is for egg retrieval you will have to travel to the Sandy location, this is also where they will store the embryos.

Dr. Gilliland always took time to say hello and goodbye to us while we were in the office. He was always polite and smiling, but he did forget my husbands name once (while it was on the computer screen in front of him).. Awkward!

The nursing staff at this clinic is amazing. They are all kind and caring, there is a handful of nurses and I have personally been helped by each one at different times.

Dr. Gililland was always willing to explain every detail. I always have so many questions and he never rushed me or dismissed my questions. He would even break out charts, pictures, and diagrams to help my husband and I understand what is happening, what the next step will be, and every detail in between.

Stay relaxed. He is a very mellow doctor, and I was so tense and emotional my first time meeting him that I wasn't even able to remember everything that happened! You'll be emotional and tense just because you're in this situation but Dr. Gililland will try to make you smile and laugh, and that helps so much.

When we first were referred to Dr. Gililland it was for a Semen Analysis for my husband. I had just had a laparoscopy and it dismissed the endometriosis idea, so it was our next idea as to why we could not conceive. Results came back and they were low and we found our problem. Once we met with the doctor to go over these results he ordered blood tests to determine where these results were coming from. He also ordered me an ultra sound and a HSG (an x-ray of the fallopian tubes) just to make sure everything was healthy on my end. My husbands hormone levels showed on his blood test, very low, and out of sorts. He was then placed on Clomid to help raise the levels, and it did just that! His hormones raised significantly and he feels better with more energy, although it did not help his sperm count and motility. The doctor has now suggested we move on to IVF, my husbands numbers are too low to consider any other treatment course. They plan to just work with the numbers that my husband can produce since they are unable to help anymore.

The billing director sat my husband and I down and went over every single cost, specific to our treatment plan. Some couples need need things that others don't, and we would have never been able to tell what we needed on our own. She answered all of our questions, they even personally called our insurances to determine coverages. They broke down the cost of each item, from the anesthesiologist, embryo freezing, and the medications.

My doctor had a very strong preference to do a single embryo transfer. However, I am young and healthy, therefore I can see where he is coming from. It depends on the patient and he said that it is ultimately up to the couple how many they would like to transfer.

I think they are getting busier, which is really good for them. Sometimes the wait is a little long (30 min). Their IVF bundle packages save you a TON of money. All the staff is really nice and their place is organized and clean. They always have Ellen on or something funny so the wait doesn't seem as bad. They also have an app that you can use to track your appointments and see your blood test results.

Dr. Blauer answered all of our questions when we first came in for a consult- and we had a LOT of questions. We talked for at least an hour and he didn't rush us and got to know us personally. He knew I was a special case and gave us the facts, but also gave us hope that we desperately needed. During some visits, we would both show each other pictures of our dogs. I really like Dr. Blauer and recommend him to anyone that needs help.

Jeanette was the best nurse I could have asked for. She was always there for me and would return my calls as late as 7:30 some nights. She was super happy when telling me I was pregnant for the first time and we are now facebook friends. She was involved in a huge IVF study and had to work on that, so Tracy became my new nurse. She was just as great. She was also undergoing infertility treatments at the same time, so we could talk and tell each other of our experiences. I love the nursing staff there! They are all super nice and understanding.

We got serious about treatment when the RCC was expanding their clinic in Idaho, so he didn't do a lot of my ultrasounds and check ups, but he was there for the important ones. He even called me at night to deliver results or his opinion on the next step for us and helped us get through a miscarriage and a year of treatments. Dr. Blauer is always concerned about my mental and emotional state of mind and would make sure I was absolutely ready before suggesting another treatment.

He tells is how it is as gentle as he can, but he doesn't give false hope. He told us we had a 10-15% chance of getting pregnant with IVF and I am currently expecting. He will go into as much or as little detail about your situation as possible and will do whatever he can to help.

Due to my condition, I had to take almost triple the amount of meds a normal IVF patient had to take. My eggs would not react as well. We noticed this trend halfway through my cycle and decided to up the dosage and got much better results. He suggested I take multiple vitamins to preserve egg quality (DHEA, Melatonin, SeroVital, Vitamin D3, CoQ10 and a prenatal for months) We switched from progesterone suppositories to injections because they were cheaper and more convenient for me working full-time.

After the IUI's we decided to do a package IVF deal with 2 or 3 cycles if we paid cash up front. We paid about $15k for the dual cycle package and another $4k in medication costs. They even gave us the option to "upgrade" to a 3rd IVF cycle for the package cost. We had to get special permission to get the package deal but it was worth it. They were also offering discounted IVF cycles to couples who qualified (we didn't qualify, but lots others did). Because we had insurance coverage, they were able to get us some money back for the multiple IVF cycle - $12,000, making it a little cheaper to try and have a baby. They were always willing to talk to me about any of my financial questions and their online docusign program is awesome. It saves you a trip from having to go to the clinic in person and sign the papers.

Originally we transferred 2 embryos on the first fresh IVF cycle in hopes of getting twins but neither took. The first frozen cycle we transferred 2 as well and one took and resulted in a miscarriage. The last frozen cycle we only did one. Dr. Blauer strongly recommended implanting no more than 2 embryos and I'm glad we did only one the last time.

Strengths: nice- they didn’t get angry or frustrated. Able to schedule appointments Weaknesses: I was mis-scheduled once- they thought I was going in for a different procedure than I was- glad I caught it ;) have failed to forward info to new doc without asking multiple times. Still have not

He forgot my name several times at appointments, so I just felt like a quick look over the notes before seeing me type patient. I was rushed through a lot of things and just handed statistics & not given options. However, he did at least look at me which was great compared to my first doctor.

I only had interaction with one during an ultrasound. She was so much more helpful than my actual doctor. She was kind and didn’t make me feel silly. The lab lady was also very kind.

He was recommended to me by my OBGYN. While I was able to “schedule” certain things with him, I was never given a plan on what to do. It was a lot of “maybe” and also gave contradictory information to every other doctor I had seen and have seen since. He also forgot my name several times, and wasn’t able to diagnose a cyst on my ovary- when his nurse could. On the positive end, he was fairly kind and explained the basic things simply. I never felt uncomfortable in his presence.

You must be forward. Keep track of things yourself! And don’t be afraid to ask a lot of questions!

Blood tests to track ovulation, HSG- came back normal Suggestion of IVF after normal HSG and ovulation. Suspected ebdormetriosis but said IUI or laparoscopy wouldn’t help- my doctor now is taking me through those first.

We spent over $2000 for lab work once, two ultrasounds, and two consults - with high insurance coverage. Our HSG I had done was $500 but was outsourced to another clinic because they didn’t do it at their office. Our bill wasn’t given to us until after all of our appointments (after requesting it) so that was a huge lump sum at once for us. Luckily, we were able to do a 3 month payment plan.

The clinic is great at providing relatively low cost infertility case. It's weakest point across all employees I have come across is communication. With the exception of my Dr and one MA, I do not feel that anyone really cares about me or my situation.

Dr G is very kind and takes the time to answer questions.

Dr Gilliland is very caring and kind. He is also very knowledgeable. He takes the time to answer questions and treats us with great consideration. He is willing to listen to concerns and adjust treatment. Some things were not well communicated by him in the course of treatments and he tends to be dismissive of most alternative or supplemental treatments (I.e. Most vitamins and other supplements). He will go out of his way to help us and weekend morning emails and phone calls are not uncommon during a cycle.

Educate yourself well before going in so you know the right questions to ask.

We have done 4 IVF cycles with Dr G. The first ended in a freeze all and then a frozen transfer due to a polyp found by the Dr mid cycle. It was a straight Follistim cycle with Ganirelix as the antagonist. We transferred both of the resulting embryos in a frozen cycle that resulted in a negative beta. Being new to IVF at the time, I'm unsure of the rationale. The second cycle used a mixture of Follistim and Menopur, also with a Ganirelix antagonist. This resulted in 3 day transfer of the only 2 remaining blastocysts due to poor embryo quality and a positive beta that ended in a miscarriage at 9 weeks. The next cycle was an identical protocol to the second with the addition of Omnitrope and ended in a 5 day transfer of the only fair quality embryo and resulted in a negative beta. The 4th cycle was a no suppression cycle with identical protocol to the second with the addition of letrozole during a few days of the cycle. This cycle ended with no transfer due to my and my husbands decision not to do a recommended 3 day transfer. By day 5, all embryos were gone. We're just now beginning a 5th cycle and based on our requests, we are going a Menopur only stimulation with a Microdose Lupron antagonist, a 3 day transfer and transferring up to 4 embryos if available.

We have insurance coverage, so most costs went to the insurance company. There is an anesthesiologist of 300$ not billed to insurance, and we have a high deductible plan so we paid out of pocket for that amount.

Based on my age and apparent egg quality, my Dr has always recommended transferring two, with the exception of a cycle where one embryo was well ahead of the others in development. Our upcoming cycle he is in agreement with transferring more than 2 as long as we are well informed of the risks of possibly carrying multiples.

This clinic did a fabulous job of focusing on me as a person and patient, not just a number. They were timely and accommodating to my schedule. One weakness is that this clinic is not open for some procedures and that required driving to their other location about an hour away.

Every time I came into the office, even if it was just to make a follow up appointment or to have a follicle check and wasn’t even scheduled to See Dr. Swelstad, he greeted me by name and asked how things were going. He remembered my medical history and did a great job at answering all my questions.

Our nurse and staff where incredible! They were always accessible for any questions or concerns through the process. They were compassionate to our situation and very knowledgeable about the procedures and protocols.

Dr Swelstad was very honest and open through the entire course of treatment. Despite the variables that couldn’t be controlled, he continually updated us on the direction of treatment and answered all of our questions very clearly. Dr Swelstad was sensitive to the needs of our family and was helpful in directing us with our choices to have a healthy successful cycle. He wasn’t shy about conveying the risks of treatments but also allowed us autonomy to decide which was to proceed. He was accessible and very friendly. I would definitely recommend him to anyone looking for treatment.

Don’t be afraid to voice your opinions, fears and dreams. He is very willing to work as a team and they will be very well received.

We used an antagonist protocol for our IVF Cycle. We were successful with a 28 egg retrieval. Our fertilization didn’t go well and we ended up with 3 eggs for transfer at day 3. We transferred the two with the best quality and had a successful Singleton pregnancy and birth.

There were many options of IVF treatment with RCC. We opted for a single "fresh cycle". The cost including medication was just under $14,000.

Dr Swelstad did encourage us to transfer only 1 or 2 embryo. He did explain the risks of high order multiple pregnancies and births.

The Pleasant Grove clinic is small and feels like a welcoming home to you. We had to do some of our testing and other clinical work up at the Sandy office, which felt less welcoming. I loved the Pleasant Grove clinic because I knew everyone who worked there and they all knew who I was. They were incredibly fast and I never felt like I was just wasting time sitting around, which I appreciated.

Dr. Gilliland fought battles for me I wouldn't have even thought to fight for myself. He was always caring and understanding, and answered, in-depth, the many many questions I asked.

Barb was an enthusiastic, fun, and reassuring coordinator and nurse. She herself had been through IVF before, which made her feel much more understanding and compassionate. She was very efficient, which made tedious things like blood draws, less annoying. I knew I would never have to spend tons of time at those little appointments, which was great since I was working at the time.

Dr. Gililland is the type of doctor you wish you could see for every thing in your life. There were multiple times throughout my pregnancy where I told my husband, "I just want Dr. G to be my OBGYN. Nobody is as good as him." He reassures you constantly and is willing to talk to you about every step. I'm a naturally curious person and he answered every million question I had, never acting like it was an annoyance. One of the most memorable moments I had throughout m IVF, was on the day of the transfer, after he the transfer of the egg and everything was done, he prayed with my husband and I for the success of this pregnancy. He cares about each individual and I always knew he was on our side, rather than the side of the clinic.

You cannot go wrong with Dr. Gililland. He will care for you unlike any doctor you've ever met.

I honestly can't remember. I know Dr. Gililland tried to get the clinic to allow us to do our second round (since we only got one god egg) but the clinic would not allow it.

We did the multiple rounds discount package, so we paid for two rounds up front, knowing that if the first round worked, we wouldn't be using the second. This included all the ultrasounds, the PGD, ICSI, and freezing. I believe we paid around 20,000 for two rounds. I think medications were an additional 1,000. We also paid for an outside service to test the embryos for genetic malformations, but I cannot remember how much that was.

I know Dr. Gililland was a strong advocate for only implanting one egg, since multiples tend to create more difficult pregnancies. We only had one egg to implant, so it wasn't really an option for us at the end. Dr. G did discuss it with us prior to the beginning of treatment as an option though, and we decided we did not want to risk multiples.

I felt comfortable from the first moment I scheduled our first appointment. The front desk staff always greeted us with a smile. The nurses were always friendly and we’re great to make sure we didn’t waste our time while there.

Everyone made sure that we felt comfortable every time we went into the office!

They were all very friendly

Dr. Heiner was great from the very beginning. During our first visit he took the time to listen to everything we had tried with previous doctors and asked thoughtful questions which made me feel more comfortable. We expressed what we wanted to do with our next treatments and he made sure that we were doing what was best for us and that we didn’t jump into something big before we tried everything else first. I was ready to jump right into IVF but we hadn’t done a round of IUI with injections yet and he wanted us to try that first which I was glad about. The IUI’s were not successful (we did 2 with him) and after we found out the second wasn’t successful he had us meet with him in his office where he reviewed the previous levels for both me and my husband. He noticed that Jordan’s sperm had changed and he recalculated our fertility score and found it was low. He then suggested moving to IVF only if we were comfortable and ready for it. We voiced our concerns and he took the time to answer all of our questions. We didn’t feel rushed one bit. In the end we decided not to move forward at that time. We loved working with Dr. Heiner!

I had not tried injections during any previous IUI’s and that was the first thing he wanted us to try. Unfortunately it didn’t work again, but I was glad that he took a different approach than my previous doctors.

We paid for our initial visit, the two iui’s And follow up appointments for both. Standard fees

This is difficult to answer as I was living in Idaho while receiving treatment. I'm hoping my experience is not typical for others. Dr. Blauers team was great while Dr. Heiners was a nightmare. I cannot speak for the clinic as a whole.

I would never hear from the Dr or staff regarding any of my concerns, questions, or test results unless I called them. I would have to call several times and it sometimes took weeks for them to call or email me back.

My care coordinator was not a good communicator and did not make an effort to reach out to me with information unless I contacted her. I felt like I was always forgotten. I much preferred Dr. Blauer's care coordinator Jeanette - who ended up helping me during our IVF treatment and giving me her personal cell number so that I could ask her any questions any time!

After talking with Dr. Heiner I had a hard time feeling confident that he really knew and understood our infertility issues. I would always have to repeat myself and our diagnosis to him. We had lots of phone appointments because we were out of state. He would mumble over the phone, and would speak as though we knew all the terminology. I finally asked him to PLEASE have his assistant send an email with all the details regarding our course of treatment because I could not follow what he was saying.

Don't expect answers - he will only give you the bare minimum regarding your treatment unless you ask for more details.

IVF low-dose stimulation. Started Femara 5 mg for 5 days. Gonal-F 450 units and Low dose HCG 50 units day 3 and day 5. Monitored after that and continued with Gonal-F for a few more days. Can't remember exactly. Only produced 3 eggs. 1 egg was viable for IVF. That 1 egg was fertilized using ICSI. Fortunately that 1 egg was good quality and became a good quality embryo. Day 3 embryo transfer - resulted in a positive pregnancy test. Baby girl was born February 27, 2017. Dr Heiner was the primary Dr however Dr Blauer (also from RCC) was the Dr who performed all ultrasounds, egg retrieval, and egg transfer.

$17,000+ for a multi cycle contract. 3 cycles.

Sometimes they act like you've done this before so you should know what they are talking about. I'm on to my second transfer and I still couldn't remember completely what we did for the first one. I'd rather they over explain, but they don't. They don't always call when they say they will, had to call the embryologist multiple times.

I was in an IVF study, so often I did feel like a number. A nurse there wouldn't call when she said she would or explain what things meant very well. But when I had OHSS, the doctor called me personally to see how I was doing and I really appreciated that. A different nurse took her time explaining things better.

The charge nurse was fantastic. She explained things great, was compassionate. Gave me her cell phone number. Called me to see how I was doing. Another nurse who helped with procedures was not very nice. Didn't remember even though I saw her a lot, impersonal, didn't explain things well even when I asked questions, rattled off about the embryo ratings without telling me what that meant, didn't call me to give a report when she said she would, couldn't find my uterus during the frozen transfer.

He says things hat are kind of insensitive to people with infertility. Like "are you sure you want to go through with this?" He was joking, but I didn't appreciate it. I like to know how many follicles and how big they were, he would only explain or tell me if I asked. Not very compassionate or explain what could have gone wrong when we had a chemical pregnancy.

Ask questions, he won't tell you what's going on otherwise.

Everything went according to plan, stims for 11 days before trigger shot, I was taking Gonal-F. Except they couldn't give me the trigger shot until they read my blood work, my estrogen levels had gotten pretty high, so I had to go back to the office to get it. I was over stimulated so we didn't do a fresh transfer, had to wait 2 months before doing a frozen transfer. Didn't inform us of how they sperm looked or the eggs. Sometimes didn't call report when they said they would, I had to call the embryologist myself for an update on our embryos. Didn't explain what their ratings meant very well. During the frozen transfer the nurse couldn't find my uterus in the ultrasound, Dr Blauer said it was fine, but it didn't make me feel very comforted.

One cycle of IVF is a little under $8,000. Then they have different packages, which includes all frozen transfers if necessary. 2 fresh cycles is $15,600, 3 fresh is $18,500, 4 cycles is $20,800. Guarantee program is $23,000, that's up to 4 cycles 100% money back if you do not have a live birth. ISCI is another $2,000. Medications range from $3,000-$5,000.

They let me choose. Told me the warnings of having multiples.

Strengths- They care about their patients. They try their best to keep you as informed as possible. I received calls from Dr. Blauer at 7a before the clinic opened to talk about results and calls from the nursing staff at 7pm, long after the office had closed, to update me on my embryos’ growth. Weaknesses-they are busy.

He took the time to explain everything to us even if it meant being late for another appointment or calling us at 7am. Our very first appointment he was an hour late. Initially I was very upset until we found out that he was on the phone with a distraught patient. This man cares.

I love the nursing staff at RCC. They go through the trenches with you. One sweet nurse who prepped us for our hormone shots shared with us her own ivf story to ease our nerves. One nurse we grew very close to and still talk to today.

I love that Dr. Blaur is willing to explain everything. Even if it means scheduling phone calls at 7am. He can be very technical in his explanations, but will “dumb it down” if you don’t understand. Our first doctor would never explain why we couldn’t conceive. He explained it within the first 5 mins after taking our medical history.

Let him know if you don’t understand a concept he is trying to explain. He can come off cold at first, but really he has the perfect mix of bedside manner and bluntness.

I was involved in a research study with Dr Blauer comparing Menopur and GonalF. I was given Menopur for approximately 10 days while being monitored via u/s. Followed by a trigger shot then egg retrieval. Icsi was used for fertilization and pgs testing on day 5 followed by a fresh embryo transfer. Only one embryo was transferred per protocol. Endometrin suppositories were used until week 10. All procedures and dosages performed were per the protocol set by the study sponsor.

Monitoring visits were in the morning which was a little inconvenient as I work in a clinic and the morning is my busiest time, however, it always worked out. I usually waited 15-20 mins before being seen.

My insurance cover about 80% of diagnostics. Overall I believe we paid $500-$1000. All procedures related to the study protocol were covered by the study sponsor.

The study only allowed for eSET

The clinic was nice. It was a small clinic, but was warm and inviting.

I never really spent much time with the doctor after our initial consult. He was very scientific and too the point and somtimes lacked that human side of things.

The nursing team was very compassionate and nice. It was really hard to get a hold of them and they didn't always call back unless I left multiple messages.

Dr Swelstad is a very knowledgeable doctor. He really knew what he was talking about. He talked in a very clinical way and I understood all he was saying because I have a medical background, however it was hard for my husband to follow everything he was saying. He was not very compassionate. More just to the point about treatment.

If going to Dr Swelstad just know that he is very straight to the point and not overly compassionate.

We were only under Dr Swelstad's care for a few months. He ran a few blood tests on myself and a sperm analysis on my husband. He dismissed some of my concerns about pelvic pain and other cyclical symptoms. My next fertility doctor dug a little deeper and found that I had endometriosis. He also told us that my husbands sperm analysis was great even though his morphology was low. He told us that should matter because he had a high enough count. After switching doctors we have found out that the low morphology could be a major cause of our infertility. Dr. Swelstad performed an HSG in which everything appeared to be clear. He then had me take Femara for 3 months since my OB had me on Clomid for 3 months previously and it was not successful. None of the cycles with Dr. Swelstad were successful and we left with an Unexplained diagnosis.

I had costs related to mostly the office visits and blood work. The most substantial cost was for the HSG.

This was not applicable for us.