Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)

4 doctors work here

Rated 9.3
Strongly recommend: 82%Neutral: 12%Don't recommend: 6%9.3
82% strongly recommend
97 reviews
Operations
9.7
9.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.8
8.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.6
9.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
531
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Charlottesville
595 Martha Jefferson Dr
Charlottesville, VA 22911
Lynchburg
114 Nationwide Dr
Lynchburg, VA 24502
Winchester (closed)
1820 West Plaza Drive
Winchester, VA 22601
Show 1 more

97 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
5
NPS
6
Age 31 - 32
2 IUI
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Sales Representative
2nd of 2 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
He [Dr Bateman] certainly is an excellent doctor, but it wasn't until after I'd already undergone 2 IUI cycles that we did the testing to determine my AMH (ovarian reserve) is low. That, coupled with my partner's male factor, meant IUIs were likely never going to be effective for us.
I felt like if RMSCVA took the time to do additionally tests and fully review my partner's sperm analysis, we would not have wasted time or funds on IUI....Brittany - my coordinator for IUI -- was excellent!...Small RE in Charlottesville. They do not have a separate waiting room for people who bring children, so please be aware.
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Bateman takes a conservative approach. We had to ask for additional interventions in order to have a more aggressive treatment plan.
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I don't feel like Dr. Bateman took the time to diagnose our issues/ review our past medical history. He certainly is an excellent doctor, but it wasn't until after I'd already undergone 2 IUI cycles that we did the testing to determine my AMH (ovarian reserve) is low. That, coupled with my partner's male factor, meant IUIs were likely never going to be effective for us. I felt like if RMSCVA took the time to do additionally tests and fully review my partner's sperm analysis, we would not have wasted time or funds on IUI.
Describe the protocols Bruce Bateman (retired) used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I did 2 cycles of Letrozole/Femara combined with IUI. I added a trigger shot. RMSCVA doesn't necessarily do ultrasound monitoring during IUI cycle (they ask you to do OPKs at home). I asked RMSCVA to add two things which they didn't recommend for me: 1) mid-cycle monitoring because I didn't want to waste a cycle by missing ovulation, and 2) a trigger shot in order to better time IUI. First cycle resulted in a chemical pregnancy and second cycle was a negative.
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA). (Assigned nurse: Brittany)
Brittany - my coordinator for IUI -- was excellent!
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Small RE in Charlottesville. They do not have a separate waiting room for people who bring children, so please be aware.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Provided conflicting information
Describe the specific things that went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We had three people tell us different things about an upcoming cycle, and had to call several times to clarify
5
Doctor
Bruce Bateman (retired)
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
1 of 5
6
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2014 - 2015, Unsuccessful
NPS
10
NPS
10
Age 27 - 28
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Smith is great at what she does. She made sure I always understood what she talked about and always answered my questions. She stayed confident even when I was not. She was quick to make any changes when the results were not going as planned, which made me feel better.... We started by initially running blood work to check for the most common reasons for my infertility. Then we did a test to check for blockage in my Fallopian tubes. We tried several rounds of Clomid to make me ovulate regularly and then a round of Femera because we had no success with Clomid. Femera offered even less of a result so we then tried IUI beginning with injections to produce follicles. We had an IUI after the injections, but that also failed.
I had a great experience with this clinic [Reproductive Medicine and Surgery Center of VA]. Everyone was always so nice and reassuring. No one judged me or made me uncomfortable.... The nursing staff was very compassionate and well informed. They always answered my questions.... We started by initially running blood work to check for the most common reasons for my infertility. Then we did a test to check for blockage in my Fallopian tubes. We tried several rounds of Clomid to make me ovulate regularly and then a round of Femera because we had no success with Clomid. Femera offered even less of a result so we then tried IUI beginning with injections to produce follicles. We had an IUI after the injections, but that also failed.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith is great at what she does. She made sure I always understood what she talked about and always answered my questions. She stayed confident even when I was not. She was quick to make any changes when the results were not going as planned, which made me feel better.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was always nice and reassuring. She made sure to answer all of my questions and made sure I understood what we were doing. She stayed confident even when I was not.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We started by initially running blood work to check for the most common reasons for my infertility. Then we did a test to check for blockage in my Fallopian tubes. We tried several rounds of Clomid to make me ovulate regularly and then a round of Femera because we had no success with Clomid. Femera offered even less of a result so we then tried IUI beginning with injections to produce follicles. We had an IUI after the injections, but that also failed.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nursing staff was very compassionate and well informed. They always answered my questions.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I had a great experience with this clinic. Everyone was always so nice and reassuring. No one judged me or made me uncomfortable.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The costs seemed to be about average. One great thing was that they offer discount programs for IVF.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Failed to call with results
Describe the specific things that went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
There were a couple of times when the staff did not call me with the results of a test that I was expecting.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
8
Age 23
1 IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
5th of 5 Docs
3 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
He [Dr. Christopher Williams] did my mid cycle scan and adjusted my medication timing because I ovulated too early last cycle...Very personable and warm in his encounters...was very helpful in explaining the process of iui and the risks/chances for multiples. He was very pleasant and approachable. Bedside manner is very important in this specialty. I would recommend Dr. Williams to anyone going to this clinic...he will explain everything to his best ability.
The clinic [Reproductive Medicine and Surgery Center of VA] is clean and organized. The staff is very accommodating. You don’t feel like a number, they know you and your case. I feel like they could be a little more emotionally sensitive and encouraging when you report a failed cycle. Some of the charges are high and inconsistent with different ultrasounds and for such a short visit...Brittany [nurse] was great and so encouraging and upbeat. The nursing staff is always so nice on the phone.
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Williams was very helpful in explaining the process of iui and the risks/chances for multiples. He was very pleasant and approachable. Bedside manner is very important in this specialty. I would recommend Dr. Williams to anyone going to this clinic.
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
If you have any questions or hesitations at all just ask. he will explain everything to his best ability.
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Very personable and warm in his encounters
Describe the protocols Christopher Williams used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
He did my mid cycle scan and adjusted my medication timing because I ovulated too early last cycle.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Brittany was great and so encouraging and upbeat. The nursing staff is always so nice on the phone.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic is clean and organized. The staff is very accommodating. You don’t feel like a number, they know you and your case. I feel like they could be a little more emotionally sensitive and encouraging when you report a failed cycle. Some of the charges are high and inconsistent with different ultrasounds and for such a short visit.
Describe the costs associated with your care under Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Ultrasounds are very pricey. Iui was around $355.
Describe Christopher Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I am not sure.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
10
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 39 - 40
Diminished Ovarian Reserve
Male Factor
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Kind and caring. He did not sugar coat facts. He told us stuff about our labs that our prior doctor didn’t or missed helping us discover that some of our fertility issues were also related to my husband... Ask questions. No question is stupid and dr Bateman and his staff have the answers....Due to my age he recommended 1 embryo transfer at a time and felt there would be better success... They [RMSC] have a patient portal but you can only receive messages from them. It was helpful bc all test and lab results were on the portal
I like being able to email. They [RMSC] have a patient portal but you can only receive messages from them. It was helpful bc all test and lab results were on the portal which came in handy when I saw a different specialist about a separate problem... Stephanie and Tara are great. I can email them any question and I usually get a response by the end of the day.... Prepaid ivf cycle cost about 20k not including anesthesia fees and medication costs but that included 2 egg retrievals, ultrasound, lab work and as many embryo transfer as needed to bring home a live birth
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Kind and caring. He did not sugar coat facts. He told us stuff about our labs that our prior doctor didn’t or missed helping us discover that some of our fertility issues were also related to my husband
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Ask questions. No question is stupid and dr Bateman and his staff have the answers.
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Candid talk from doctor, tough love sometimes which is what we needed. Kind and knowledgeable
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Stephanie and Tara are great. I can email them any question and I usually get a response by the end of the day.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I like being able to email. They have a patient portal but you can only receive messages from them. It was helpful bc all test and lab results were on the portal which came in handy when I saw a different specialist about a separate problem
Describe the costs associated with your care under Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Prepaid ivf cycle cost about 20k not including anesthesia fees and medication costs but that included 2 egg retrievals, ultrasound, lab work and as many embryo transfer as needed to bring home a live birth
Describe Bruce Bateman (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Due to my age he recommended 1 embryo transfer at a time and felt there would be better success
10
Doctor
Bruce Bateman (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 35
1 IUI
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Williams] was very warm and took the time to answer all of questions. He also explained treatments and next further steps. He came highly recommended from a friend and they also regarded him very highly. We had multiple visits and are still undergoing treatment.... After trying for over a year we went to Dr. Williams with unexplained infertility. We did 4 months of 5 mg letrozol. One was an IUI. Nothing has worked so far and are still going back for more treatment.
They [Reproductive Med and Surg Ctr of VA] are open 363 days a year for cycling patients. Huge perk being open all the time. Located in Charlottesville - kind of far from us but we make it work to the best of our ability. We like it enough to drive two hours one way per visit so that should speak volumes.... They [nursing staff] are nice and competent and were really patient with my wife who is a big ninny when it comes to getting her blood drawn.
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He was very warm and took the time to answer all of questions. He also explained treatments and next further steps. He came highly recommended from a friend and they also regarded him very highly. We had multiple visits and are still undergoing treatment.
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Make an appointment - hes a good doctor.
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He was nice.
Describe the protocols Christopher Williams used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
After trying for over a year we went to Dr. Williams with unexplained infertility. We did 4 months of 5 mg letrozol. One was an IUI. Nothing has worked so far and are still going back for more treatment.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They are nice and competent and were really patient with my wife who is a big ninny when it comes to getting her blood drawn.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They are open 363 days a year for cycling patients. Huge perk being open all the time. Located in Charlottesville - kind of far from us but we make it work to the best of our ability. We like it enough to drive two hours one way per visit so that should speak volumes.
Describe the costs associated with your care under Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
IUI is $500. Much cheaper than the clinics in NoVA... we are probably 5X more expensive.
Describe Christopher Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
He didn't talk to us about it.
10
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 38
3 Fertility Medications
Anovulation
Endometriosis
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Bateman is a pleasure to work with, showing a genuine concern for our desire to have a family....The only downside is he no longer performs endometriosis surgery, therefore I need to see another physician in the office. But I feel quite confident I'm receiving the best care. Whenever I've seen him, he makes sure I know what action we're taking and the next steps. He's very thorough and takes the time to explain everything.
The office [Repro Med Surgery Ctr of VA] is quiet, and private. It has a cozy feel. The only downside is it can be hard to find as its located in an area with several outpatient offices and buildings. However, there is amble parking due to its location....Thus far I've seen a couple different nurses in office. They are compassionate and caring, easy to reach via phone whenever questions arose....Before continuing treatment, I will see another physician in the practice to have surgery for endometriosis.
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
The only downside is he no longer performs endometriosis surgery, therefore I need to see another physician in the office. But I feel quite confident I'm receiving the best care. Whenever I've seen him, he makes sure I know what action we're taking and the next steps. He's very thorough and takes the time to explain everything.
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Don't be afraid to ask questions. There are no wrong questions, and he takes the time to walk you through the process.
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr Bateman is a pleasure to work with, showing a genuine concern for our desire to have a family.
Describe the protocols Bruce Bateman (retired) used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I'm currently seeing Dr Bateman. He has adjusted, increased my clomid dose, and we are planning to utilize IUI soon. Before continuing treatment, I will see another physician in the practice to have surgery for endometriosis.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Thus far I've seen a couple different nurses in office. They are compassionate and caring, easy to reach via phone whenever questions arose.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The office is quiet, and private. It has a cozy feel. The only downside is it can be hard to find as its located in an area with several outpatient offices and buildings. However, there is amble parking due to its location.
10
Doctor
Bruce Bateman (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 40 - 41
Uterine Fibroids
European
Income $0 - $49K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Williams always speaks plainly, gently and used his own experiences to show empathy. I feel like our best interest is what he wants as well....Kind, compassionate, good listener. I have no complaints. I had 3 very intrusive fibroids removed and Dr. Williams did the surgery. He was very clear with expectations for after surgery as well as possible complications....intent to call him in a couple months to update him and discuss medication use.
I have no complaints [Repro Med Surgery Ctr of VA]. They are wonderful and respectful of feelings and personal information. I like that I see the same Dr. every time. I have anxiety with Dr.'s and being able to have the same one each time helps me cope a lot better...Everyone was very kind, courteous and professional....Dr. Williams always speaks plainly, gently and used his own experiences to show empathy. I feel like our best interest is what he wants as well.
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I feel I have done that with previous answers. Kind, compassionate, good listener. I have no complaints. I had 3 very intrusive fibroids removed and Dr. Williams did the surgery. He was very clear with expectations for after surgery as well as possible complications.
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
No advice. He's wonderful.
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Williams always speaks plainly, gently and used his own experiences to show empathy. I feel like our best interest is what he wants as well.
Describe the protocols Christopher Williams used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Had a lot of blood tests to rule out genetic issues,etc. After ultrasounds showing fibroids and the pain they presented it was decided to have them removed in the hopes of making conception faster and keeping a pregnancy. With the intent to call him in a couple months to update him and discuss medication use.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Everyone was very kind, courteous and professional.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I have no complaints. They are wonderful and respectful of feelings and personal information. I like that I see the same Dr. every time. I have anxiety with Dr.'s and being able to have the same one each time helps me cope a lot better.
Describe the costs associated with your care under Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Can't remember
10
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 33
1 IVF
Unexplained
European
Income $50K - $99K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Smith was patient and took the time to explain things in detail and cover any questions I had. She made sure I understood what each step consisted of and what the next step was. I never left her office confused or with questions. She was very compassionate with my husband and I taking time to reassure us and explain things in language we understood...Answered all concerns and questions promptly and would return calls the same day!
The clinic [RMSC] is extremely warm and inviting. They make you feel comfortable during a time that is stressful and emotional. Everyone there is so sweet and understanding. Compassion is key for them!...The nurses at the clinic were very thorough and took the time to explain how to do each injection and even when to do it. We had issues with my insurance covering the medications and they worked with me in order to get it covered...Answered all concerns and questions promptly and would return calls the same day!
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was patient and took the time to explain things in detail and cover any questions I had. She made sure I understood what each step consisted of and what the next step was. I never left her office confused or with questions. She was very compassionate with my husband and I taking time to reassure us and explain things in language we understood.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be prepared for a lot of information. Bring a notebook!
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She, the other doctors and the nurses took the time to explain things in detail. Answered all concerns and questions promptly and would return calls the same day!
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I took a round of several injections and did one trigger shot right before the retrieval.
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses at the clinic were very thorough and took the time to explain how to do each injection and even when to do it. We had issues with my insurance covering the medications and they worked with me in order to get it covered.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic is extremely warm and inviting. They make you feel comfortable during a time that is stressful and emotional. Everyone there is so sweet and understanding. Compassion is key for them!
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We paid around $18,000 for everything except medication
Describe Laura Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
N/A
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 30 - 33
1 Embryo Freezing
Unexplained
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Smith was great. She wad positive, reassuring, and always narrated each procedure clearly. She was calm and confident, and listened to all of our concerns and questions. She showed compassion for our previous pregnancy losses, and was hopeful for our future...She was very attentive to our situation. She remembered details, and assured us that we were making informed decisions.
They [Virginia Fertility & IVF] treat each patient as an individual and that means a lot when timing delicate procedures. They are quick to communicate, and keep detailed records of all tests and procedures. We were very satisfied with everything...Don't be nervous about the fertility process, Dr. Smith is on your team and will do her best to treat you.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Smith was great. She wad positive, reassuring, and always narrated each procedure clearly. She was calm and confident, and listened to all of our concerns and questions. She showed compassion for our previous pregnancy losses, and was hopeful for our future.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Don't be nervous about the fertility process, Dr. Smith is on your team and will do her best to treat you.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
She was very attentive to our situation. She remembered details, and assured us that we were making informed decisions.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We had to increase estrogen, during the second transfer. Now working on our third transfer, she is taking the same approach as the last one resulted in a singleton birth.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They treat each patient as an individual and that means a lot when timing delicate procedures. They are quick to communicate, and keep detailed records of all tests and procedures. We were very satisfied with everything.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 38
1 Fertility Medications
Unexplained
European
Income $50K - $99K
Architect
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Treatment is ongoing [with Dr. Christopher Williams], but we've started with clomid with ultrasound monitoring and HCG trigger...He is warm but clear. He remembers personal details about me that make me feel like he sees his patients as people not just a chart...thorough and compassionate. I always feel comfortable with him and that he knows what he's doing! Appointments are to the point and fairly quick, but I never felt rushed. He takes time to answer questions and make sure we understood what was going on.
[Nurses at Reproductive Medicine and Surgery Center of Virginia are] Very quick and efficient. Always followed up...I was able to get an appointment quickly. They did the hsg in house. Getting blood taken or ultrasounds is always very quick. Clean, nice offices. Easy location in pantops with parking. Only thing I don't like is the music in the waiting room...Treatment is ongoing, but we've started with clomid with ultrasound monitoring and HCG trigger.
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr Williams is clear, thorough and compassionate. I always feel comfortable with him and that he knows what he's doing! Appointments are to the point and fairly quick, but I never felt rushed. He takes time to answer questions and make sure we understood what was going on.
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Come with questions
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He is warm but clear. He remembers personal details about me that make me feel like he sees his patients as people not just a chart.
Describe the protocols Christopher Williams used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Treatment is ongoing, but we've started with clomid with ultrasound monitoring and HCG trigger.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Very quick and efficient. Always followed up.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I was able to get an appointment quickly. They did the hsg in house. Getting blood taken or ultrasounds is always very quick. Clean, nice offices. Easy location in pantops with parking. Only thing I don't like is the music in the waiting room.
Describe the costs associated with your care under Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Hsg was around $700 before insurance. Iui is $445 plus medication, etc.
10
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 34
1 IUI
Male Factor
European
Income $100K - $199K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He was very open to answering questions and discussing procedure and medications in detail. He was realistic about the possible outcome of procedure. We were able to get appointments in a reasonable amount of time. He was very thorough while remaining compassionate. We look forward to continuing to work with Dr. Bateman.... [Protocols] Clomid cycle day 5-9 and IUI... Clinic has three doctors so if you want timely appointments you may not see the same doctor each visit.
Clinic [Reprod Med & Surg Ctr of VA] has three doctors so if you want timely appointments you may not see the same doctor each visit. We have seen all three and all have been excellent. The clinic is very clean and comfortable but small enough that you don’t feel like you are just a number... The nurses were very kind and compassionate... $865 IUI procedure plus tests and visits leading up to visit $400 HSG test $319 lab work
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He was very open to answering questions and discussing procedure and medications in detail. He was realistic about the possible outcome of procedure. We were able to get appointments in a reasonable amount of time. He was very thorough while remaining compassionate. We look forward to continuing to work with Dr. Bateman.
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Come prepared with your questions
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He was very attentive and available to answer questions
Describe the protocols Bruce Bateman (retired) used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Clomid cycle day 5-9 and IUI
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses were very kind and compassionate
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Clinic has three doctors so if you want timely appointments you may not see the same doctor each visit. We have seen all three and all have been excellent. The clinic is very clean and comfortable but small enough that you don’t feel like you are just a number
Describe the costs associated with your care under Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
$865 IUI procedure plus tests and visits leading up to visit $400 HSG test $319 lab work
10
Doctor
Bruce Bateman (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
8
Age 26 - 27
1 IUI
Anovulation
PCOS
European
Income $50K - $99K
Teacher
2nd of 4 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
He is very kind a caring. He fully explains everything you need to know about the procedure and likelihood of conceiving. The only negative is it he is very popular and is often very busy and hard to schedule appointments with. Dr. Williams is one of the best doctors I've worked with and I greatly trust his opinion...I started with 50 mg of Clomid then hundred milligrams then 150 mg. Next we are the trigger shot. And up my Clomid to 200 mg.
Our clinic [Repro Med Surgery Ctr of VA] is good they work well at scheduling appointments and following up with patients. They work hard to make sure that their staff available to help at all times of the day and all days of the week... Monica is the best nurse ever. She is kind caring and compassionate... Call ahead Early to schedule an appointment.... Dr. Williams is one of the best doctors I've worked with and I greatly trust his opinion
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He is very kind a caring. He fully explains everything you need to know about the procedure and likelihood of conceiving. The only negative is it he is very popular and is often very busy and hard to schedule appointments with. Dr. Williams is one of the best doctors I've worked with and I greatly trust his opinion
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Call ahead Early to schedule an appointment.
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He is a kind, caring man. He always listens and is very supportive
Describe the protocols Christopher Williams used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I started with 50 mg of Clomid then hundred milligrams then 150 mg. Next we are the trigger shot. And up my Clomid to 200 mg.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Monica is the best nurse ever. She is kind caring and compassionate
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Our clinic is good they work well at scheduling appointments and following up with patients. They work hard to make sure that their staff available to help at all times of the day and all days of the week
9
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 26 - 27
5 Fertility Medications
PCOS
European
Income $50K - $99K
Teacher
1st of 4 Docs
1 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Bateman] really cares for his patients even if he is very blunt to the point.... He has many years of experience. He can be very facts first which can be offputting at times but he is also sentimental and daring. He has been there to whip away my tears and hold my hand. Even though we have had no success yet we are very hopeful!... Started right away with clomid 50mg, then 100mg, then 150 mg, then 200 mg with trigger shot
They [Repro Med Surgery Ctr] are very educated in what they do but often you don't get a choice in doctors. This makes you feel like a number at times. They have always cared for mine and my husbands concerns and supported us in the journey.... Once a nurse did not schedule our appointment like she should but it was only one slip up... The costs have been very reasonable.... Monica has s the sweetest nurse on the planet. They all take time to call back for follow up questions after hours.
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He is like a friendly grandpa rooting for you. He has many years of experience. He can be very facts first which can be offputting at times but he is also sentimental and daring. He has been there to whip away my tears and hold my hand. Even though we have had no success yet we are very hopeful!
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be prepared to get a lot of information that you may not understand
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He really cares for his patients even if he is very blunt to the point.
Describe the protocols Bruce Bateman (retired) used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Started right away with clomid 50mg, then 100mg, then 150 mg, then 200 mg with trigger shot
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Monica has s the sweetest nurse on the planet. They all take time to call back for follow up questions after hours.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They are very educated in what they do but often you don't get a choice in doctors. This makes you feel like a number at times. They have always cared for mine and my husbands concerns and supported us in the journey.
Describe the costs associated with your care under Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The costs have been very reasonable.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Lost appointments
Describe the specific things that went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Once a nurse did not schedule our appointment like she should but it was only one slip up
8
Doctor
Bruce Bateman (retired)
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
1
NPS
1
Age 35
European
Income $50K - $99K
Teacher
2nd of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
No questions were asked that I didn't offer and no suggestions were made besides everything I could look up on Google. He just went through bloodwork, HSG, drugs, sperm sample. Nothing felt specific to me. He would come in and say he read the chart and knows all about everything each visit. I had to call back every month to ask the nurse what the next step was.
They [the nursing staff] responded to messages appropriately, answered the questions, and showed compassion with setbacks.
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
No questions were asked that I didn't offer and no suggestions were made besides everything I could look up on Google. He just went through bloodwork, HSG, drugs, sperm sample. Nothing felt specific to me. He would come in and say he read the chart and knows all about everything each visit. I had to call back every month to ask the nurse what the next step was.
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Do your own research and bring lots of questions because extra information will not be offered to you.
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I felt like he just went through a checklist on his way to IVF and learned nothing about me personally (besides bloodwork).
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They responded to messages appropriately, answered the questions, and showed compassion with setbacks.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Failed to order appropriate test
Describe the specific things that went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Did not provide the information needed at the lab to complete bloodwork. Would not resend. Not sure if the error was on the side of the clinic or the lab, but the clinic left me to resolve it with the lab.
1
Doctor
Bruce Bateman (retired)
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
1
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, Successful
NPS
10
NPS
10
Age 31
1 Fertility Medications
Unexplained
European
Income $50K - $99K
Marketer or PR
2nd of 4 Docs
5 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
When there were issues or questions regarding my treatment plan, Dr. Williams called me personally and spend 30 minutes on the phone discussing my options calmly and patiently.
When it was time to be discharged to my regular OB they hugged me like they were saying goodbye to a family member.
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Sensitive, kind, soothing, humorous if the situation called for it.
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be honest with how you're feeling and don't hesitate for a moment to ask a question if you think it's important.
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Williams and the entire team at RMSCVA knew me by name and face and treated me like I was the only patient that mattered. I was never rushed through appointments and never made to feel like my thoughts, opinions or ideas were stupid. When there were issues or questions regarding my treatment plan, Dr. Williams called me personally and spend 30 minutes on the phone discussing my options calmly and patiently. I cannot say enough positive things about my experience.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
If I cried, they cried with me. If I laughed, they laughed with me. When it was time to be discharged to my regular OB they hugged me like they were saying goodbye to a family member.
10
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015, Unsuccessful
NPS
4
NPS
6
Age 40
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Investor
1st of 3 Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Bateman is very dry. He doesn't elaborate on much. I did trust his experience. They take a very conservative approach so I wouldn't recommend to anyone who is higher risk...Make sure to ask what their protocol is and why they only use the same one for different cycles.
The nurses [at Reproductive Medicine and Surgery Center of Virginia] were all very compassionate, even while I went there as a satellite patient. They really take time to help [you] understand the medications and how the injections work.
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr Bateman is very dry. He doesn't elaborate on much. I did trust his experience. They take a very conservative approach so I wouldn't recommend to anyone who is higher risk.
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Make sure to ask what their protocol is and why they only use the same one for different cycles.
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
The Dr's and Nurses are some of the kindest I have come across.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses were all very compassionate, even while I went there as a satellite patient. They really take time to help u understand the medications and how the injections work.
4
Doctor
Bruce Bateman (retired)
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 29 - 31
Tubal Blockage
Income $0 - $49K
1st of 3 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Christopher Williams] was a wonderful doctor, and took his time, and very professional, and a "normal" person, and made us feel like we were important, and not like a number! He was very helpful, in answering any question or concerns that we may have had. I had blocked tubes, and he performed surgery, and was unable to unblock them. When he told me he was very professional about it, and compassioned and caring and explained it to my husband and I in a way that we could understand, and told us about other options that we had. I went back for my follow up, and again he was very professional, and kind, and explained to us about IVF, and how it worked, and it was A LOT to take it, but he explained it to us very well, and was very informative about the IVF, and used words that we understood. Two unsuccessful fresh cycle, and one frozen transfer later we now have a beautiful 3-year-old daughter Maddie Grace! My husband and I cannot say enough of good things about Dr. William! He truly is a wonderful “normal” person, and treated us like a person and not a number! Blessed and Thankful for him and the team that he has!
Stephanie [nurse at RMSC of Virginia] was AMAZING she was ALWAYS VERY helpful, for when i did not understand at what i exactly needed to do, or the 10 thousand emails i would send her about random thing, and always from prompt about getting back with me. She was truly a very compassionate and caring person who i felt like really did care. such a caring soul!...has it together, and are all very knowledgeable group. I think sometimes they have a communication problem between them, but that is normal. That they should not give up and this group will do anything and everything to try and help you and your family.
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
r. Christopher Williams was a wonderful doctor, and took his time, and very professional, and a "normal" person, and made us feel like we were important, and not like a number! He was very helpful, in answering any question or concerns that we may have had. I had blocked tubes, and he performed surgery, and was unable to unblock them. When he told me he was very professional about it, and compassioned and caring and explained it to my husband and I in a way that we could understand, and told us about other options that we had. I went back for my follow up, and again he was very professional, and kind, and explained to us about IVF, and how it worked, and it was A LOT to take it, but he explained it to us very well, and was very informative about the IVF, and used words that we understood. Two unsuccessful fresh cycle, and one frozen transfer later we now have a beautiful 3-year-old daughter Maddie Grace! My husband and I cannot say enough of good things about Dr. William! He truly is a wonderful “normal” person, and treated us like a person and not a number! Blessed and Thankful for him and the team that he has!
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Try not to get peoples hopes up, it hard enough not being about to have child, and then you are giving hope, and does not happen right away. That was one of the hardest things was for it not to work the first time. Fabulous group of people!
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
r. Christopher Williams was a wonderful doctor, and took his time, and very professional, and a "normal" person, and made us feel like we were important, and not like a number! He was very helpful, in answering any question or concerns that we may have had. I had blocked tubes, and he performed surgery, and was unable to unblock them. When he told me he was very professional about it, and compassioned and caring and explained it to my husband and I in a way that we could understand, and told us about other options that we had. I went back for my follow up, and again he was very professional, and kind, and explained to us about IVF, and how it worked, and it was A LOT to take it, but he explained it to us very well, and was very informative about the IVF, and used words that we understood. Two unsuccessful fresh cycle, and one frozen transfer later we now have a beautiful 3-year-old daughter Maddie Grace! My husband and I cannot say enough of good things about Dr. William! He truly is a wonderful “normal” person, and treated us like a person and not a number! Blessed and Thankful for him and the team that he has!
Describe the protocols Christopher Williams used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
it has been so long ago i do not recall all. they did 2 fresh cycles and a frozen transfer.
Describe your experience with your nurse at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA). (Assigned nurse: Stephaine Barrix)
Stephanie was AMAZING she was ALWAYS VERY helpful, for when i did not understand at what i exactly needed to do, or the 10 thousand emails i would send her about random thing, and always from prompt about getting back with me. She was truly a very compassionate and caring person who i felt like really did care. such a caring soul! Thankful for everything that she did for us.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
they clinic has it together, and are all very knowledgeable group. I think sometimes they have a communication problem between them, but that is normal. That they should not give up and this group will do anything and everything to try and help you and your family.
Describe the costs associated with your care under Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
i would say that we had easily put at least $20,000 in to.
Describe Christopher Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
if i recall he recommended 2 at a time with both fresh cycles then with the frozen we only wanted to do one!
10
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
8
Age 34 - 35
2 IVF
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He [Dr. Christopher Williams] listens to any concerns you have and returns phone calls promptly on the weekends...As a patient he has been wonderful. He takes time to explain and questions you have. He is very understanding and compassionate when we faced a chemical pregnancy. If there were any issues on the weekend he was able to be reached...Make sure to ask plenty of questions-he will take the time to answer them...We only had one to transfer each time.
The strengths [at Reproductive Medicine and Surgery Center of Virginia] are definitely the doctors. They are all amazing. The procedure staff and nurses were all so sweet and caring. They take very good care of you. The weakness would be communication. When you call during ivf you could never get the ivf nurses on the phone. You would have to leave a message and it took hours for a call back...We qualified for a shared cost program with icsi for 23900 for 6 cycles and unlimited frozen. Every time anesthesia there was additional charges.
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
As a patient he has been wonderful. He takes time to explain and questions you have. He is very understanding and compassionate when we faced a chemical pregnancy. If there were any issues on the weekend he was able to be reached.
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Make sure to ask plenty of questions-he will take the time to answer them.
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Williams is very compassionate and understanding. He listens to any concerns you have and returns phone calls promptly on the weekends.
Describe the protocols Christopher Williams used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
We used gonal f 450 every night with a trigger shot of hcg.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nursing staff for the procedure rooms were absolutely amazing. Unfortunately the ivf nurses that you deal with on the phone were hard to reach at times. If you had questions for the doctor they would answer instead of asking him his opinion.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The strengths are definitely the doctors. They are all amazing. The procedure staff and nurses were all so sweet and caring. They take very good care of you. The weakness would be communication. When you call during ivf you could never get the ivf nurses on the phone. You would have to leave a message and it took hours for a call back.
Describe the costs associated with your care under Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We qualified for a shared cost program with icsi for 23900 for 6 cycles and unlimited frozen. Every time anesthesia there was additional charges.
Describe Christopher Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We only had one to transfer each time.
10
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unsuccessful
NPS
3
NPS
5
Age 27 - 28
6 Fertility Medications
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He never really took the time to explain what was really going on so I felt like I never got the care I deserved. ... When I miscarried he was no help. He didn't tell me that I needed to have blood drawn every week until my levels came down and he had no sympathy. He also never diagnosed me or felt the need to help me understand why I was going through everything I was going through
the clinic [Repro Med & Surg Ctr of VA] stopped accepting anthem which was the reason we couldn't continue treatments. The nurses were always amazing and so knowledgeable. The front desk personnel are very polite and sweet and know their clients on a first name basis. The clinic is overall welcoming. ... I had to call for certain test results because nobody informed me of them. I had to always ask the questions about treatment plans because they were never discussed in person
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
When I miscarried he was no help. He didn't tell me that I needed to have blood drawn every week until my levels came down and he had no sympathy. He also never diagnosed me or felt the need to help me understand why I was going through everything I was going through
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
ask all the questions and do your own research
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He never really took the time to explain what was really going on so I felt like I never got the care I deserved.
Describe the protocols Bruce Bateman (retired) used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
7.5 mg of Femara days 3-12, followed by a trigger shot around days 16/17, timed intercourse
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
they were extremely helpful and easy to talk to about what was going on
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
the clinic stopped accepting anthem which was the reason we couldn't continue treatments. The nurses were always amazing and so knowledgeable. The front desk personnel are very polite and sweet and know their clients on a first name basis. The clinic is overall welcoming.
Describe the costs associated with your care under Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
i just remember them stopping taking anthem
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
I had to call for certain test results because nobody informed me of them. I had to always ask the questions about treatment plans because they were never discussed in person
3
Doctor
Bruce Bateman (retired)
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
5
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Consult
NPS
10
NPS
10
Age 42 - 43
Black or African-American
Income $50K - $99K
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Very friendly made me feel at ease and comfortable . Listened to questions and concerns about the options available. to me. Accommodating of my time and allowed me to do lab work near my home. Always made me feel like a person...[Dr. Laura Smith] took the time to listen to me. Read my records before I showed up.
This [Virginia Fertility & IVF] clinic overall was great . I have not had any issues with this clinic . Everyone here is professional and polite. They seem to care about your care . The new office is very nice with a great atmosphere...The nurses were friendly . They will return your phone calls if you call the nurse line it may not be right away though so you have to be patient .
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Very friendly made me feel at ease and comfortable . Listened to questions and concerns about the options available to me. Accommodating of my time and allowed me to do lab work near my home. Always made me feel like a person.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Go in with a open mind and all your questions and concerns she will answer your questions and ease your fears
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
The doctor took the time to listen to me. Read my records before I showed up.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I have not done my transfer at this time but preparing to do so soon.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nurses were friendly . They will return your phone calls if you call the nurse line it may not be right away though so you have to be patient .
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
This clinic overall was great . I have not had any issues with this clinic . Everyone here is professional and polite. They seem to care about your care . The new office is very nice with a great atmosphere.
Describe the costs associated with your care under Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
the cost was less than my 1st clinic
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
5
NPS
8
Age 23
2 IUI
Male Factor
Middle Eastern
Income $0 - $49K
1st of 3 Docs
Doesn't Recommend
Neutral
Unsuccessful
First time [Dr. Bruce Bateman] did the procedure the second time a student did the process...seems a good man, but we did not get a good result from procedure. Also we did not find him very helpful in terms of planing the next procedure or guidelines. We, I and my husband felt clueless about what is going to be the next. I would rate him the 10 if he had some insight about the next step...Ask him questions?...I don't have a good memory of the procedure because I didn't get any result
They [the nurses at Reproductive Medicine and Surgery Center of Virginia] were great...It's Strength is they start the procedure and they are on track. It's weakness if patient does not have the money on hand for procedure-- hospital doesn't not have any B plan...First time [Dr. Bruce Bateman] did the procedure the second time a student did the process...seems a good man, but we did not get a good result from procedure. Also we did not find him very helpful in terms of planing the next procedure or guidelines. We, I and my husband felt clueless about what is going to be the next. I would rate him the 10 if he had some insight about the next step...Ask him questions?...I don't have a good memory of the procedure because I didn't get any result
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Bruce Nate seems a good man, but we did not get a good result from procedure. Also we did not find him very helpful in terms of planing the next procedure or guidelines. We, I and my husband felt clueless about what is going to be the next. I would rate him the 10 if he had some insight about the next step.
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Ask him questions?
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
First time Bateman did the procedure the second time a student did the process
Describe the protocols Bruce Bateman (retired) used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
I don't have a good memory of the procedure because I didn't get any result
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
They were great
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
It's Strength is they start the procedure and they are on track. It's weakness if patient does not have the money on hand for procedure-- hospital doesn't not have any B plan. This is sad because most of the people doesn't have that much money in their hsnd
Describe the costs associated with your care under Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
As expensive that I stopped going to see him because I couldn't afford it😢
5
Doctor
Bruce Bateman (retired)
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
8
Age 33 - 34
1 IUI
Anovulation
Income $50K - $99K
Teacher
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Unsuccessful
He [Dr. Bruce Bateman] explains procedures in a thorough manner and is also personable. He gave me a clear insight from the beginning about my condition and responds in a timely manner. Dr. Bateman has been an RE for many years and has a wealth of knowledge...He is thorough and to the point. He was very uproot and hopeful about my situation and diagnosis from the first time we met.
[Staff at Reproductive Medicine and Surgery Center of Virginia] Need to provide more of an explanation on how to administer medication in office visits. Staff is thorough, kind and compassionate. Doctors are incredibly knowledgeable and responsive. You often don’t see the same doctor...[nursing staff is] Thorough, timely and responsive...He [Dr. Bruce Bateman] explains procedures in a thorough manner and is also personable. He gave me a clear insight from the beginning about my condition and responds in a timely manner. Dr. Bateman has been an RE for many years and has a wealth of knowledge...He is thorough and to the point. He was very upr
How was your experience with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He explains procedures in a thorough manner and is also personable. He gave me a clear insight from the beginning about my condition and responds in a timely manner. Dr. Bateman has been an RE for many years and has a wealth of knowledge.
What's one piece of advice would you give a prospective patient of Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be patient.
During treatment, were you treated like a number or a human with Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
He is thorough and to the point. He was very uproot and hopeful about my situation and diagnosis from the first time we met.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Thorough, timely and responsive
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Need to provide more of an explanation on how to administer medication in office visits. Staff is thorough, kind and compassionate. Doctors are incredibly knowledgeable and responsive. You often don’t see the same doctor.
Describe the costs associated with your care under Bruce Bateman (retired) at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
Ultrasounds, medication and IUI
9
Doctor
Bruce Bateman (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
7
NPS
7
Age 30 - 31
1 IUI
PCOS
Black or African-American
Only Doc Seen
Neutral
Neutral
Unsuccessful
I think Dr. Smith is a lovely person, but the clinic [RMSC] has a lot of patients. I sometimes felt like she went through everything so quickly and thoroughly answered questions, but she didn't really provide much processing time. I would often find that I would walk out of the office with a ton of questions that had I been given a minute or two to think during the appointment, I would've asked then.
The clinic [RMSC] is very popular, so be sure to schedule appointments early! A lot of folks are coming through, so I sadly had the experience of one of the nurses excitedly believing that I was in the office because I was confirming a pregnancy when in fact I was confirming that I was experiencing a chemical pregnancy. It was an honest mistake, but it did sting and turn me off of the clinic for a little while.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
I think Dr. Smith is a lovely person, but the clinic has a lot of patients. I sometimes felt like she went through everything so quickly and thoroughly answered questions, but she didn't really provide much processing time. I would often find that I would walk out of the office with a ton of questions that had I been given a minute or two to think during the appointment, I would've asked then.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Do your research beforehand and come in prepared with questions. Also, don't be afraid to ask her to slow down in explaining everything and give you time to process.
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
During the diagnostic phase, Dr. Smith was good at (quickly) explaining everything and answering all of my questions.
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
For my first cycle, I took Letrozole (supposed to be better for women with PCOS) for five days, I then received a trigger shot during my mid-cycle ultrasound, and came in for the IUI procedure the next day. I had a chemical pregnancy after the first round of treatment. For my second cycle, I took Letrozole for five days, had a mid-cycle ultrasound in the office, but it was a bit early so my husband administered my trigger shot a couple of nights later and we tried timed intercourse the following evening. This cycle did not result in a pregnancy.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic is very popular, so be sure to schedule appointments early! A lot of folks are coming through, so I sadly had the experience of one of the nurses excitedly believing that I was in the office because I was confirming a pregnancy when in fact I was confirming that I was experiencing a chemical pregnancy. It was an honest mistake, but it did sting and turn me off of the clinic for a little while.
What specific things went wrong at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
7
Doctor
Laura Smith
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 26 - 27
3 Fertility Medications
Anovulation
Tubal Blockage
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Williams diagnosed my hydrosalpinx in the first visit. We scheduled a HSG test where we discoved that one tube was fully blocked and the other tube only had a pin prick of an opening. We scheduled A laparoscopic surgery where unfortunately my left tube had to be removed, my right to was reconstructed, although the fimbriae were damaged amf only at about 50% . Scar tissue was also removed from my ovaries, bowels and liver. After I was finished healing, I requested another HSG test to make sure that my right tube stayed open. They were happy to do this and got me in right away. Our first medicated cycle was with a 5mg dose of letrozole. I had one mature
The only part of the office [Repro Med & Surg Ctr of VA] that I occasionally do not like, is the cabinet of onsies in one of the rooms. ... The nurse are always comforting and know just what to say. Fertility issues, testing and treatment can be so overwhelming. I know I am an emotional wreck everytime i come into the office. Its the little things they do to take your mind off of everything that matters. They are super quick to call back when i have questions or concerns too.
How was your experience with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Williams has always gone out of the way to describe what is going on. He comes up with a treatment plan and has been able to answere all of my questions even before We can ask them. He is also very understanding about my emotions.
What's one piece of advice would you give a prospective patient of Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Don't be afraid to ask question if you are confused. Dr. Williams encourages questions!
During treatment, were you treated like a number or a human with Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
The receptionist are friendly and remeber you. The staff take the time to explain anything you have a question on.
Describe the protocols Christopher Williams used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
Dr. Williams diagnosed my hydrosalpinx in the first visit. We scheduled a HSG test where we discoved that one tube was fully blocked and the other tube only had a pin prick of an opening. We scheduled A laparoscopic surgery where unfortunately my left tube had to be removed, my right to was reconstructed, although the fimbriae were damaged amf only at about 50% . Scar tissue was also removed from my ovaries, bowels and liver. After I was finished healing, I requested another HSG test to make sure that my right tube stayed open. They were happy to do this and got me in right away. Our first medicated cycle was with a 5mg dose of letrozole. I had one mature egg this cycle, and we did timed intercourse. My second medicated cycle had to be delayed because I grew some rather large ovarian cysts, which I am prone to. So we skipped a month. The following month we did 7.5mg letrozole a long with a trigger shot. This cycle I also only had 1 mature egg. The 3rd cycle we did 7.5mg of letrozole, a trigger shot and gonal-f injection. We had 2 mature eggs this cycle. Unfortunately none of these resulted in a pregnancy. Our plan is to go to a more aggressive treatment. I trust Dr. Williams and I truely believe that if anyone can help us extend our family, it is him and his associates at his office.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
We normally come in for our appointments right around lunch, so the office always smells amazing. They are super eager to help us find a new lunch spot, which helps take my mind off of everything else. We live about an hour and half away from our office so we dont know any local restaurants. The nurse are always comforting and know just what to say. Fertility issues, testing and treatment can be so overwhelming. I know I am an emotional wreck everytime i come into the office. Its the little things they do to take your mind off of everything that matters. They are super quick to call back when i have questions or concerns too.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
When you walk into the office waiting room its super inviting. Couches chairs and magazines. The first visit will be a consultation,which was much more thorough than my last doctor. There are pamphlets lining the wall near the check out of pretty much anything you need. DR. Williams has even published a book 'The fastest way to get pregnant naturally' which of course I bought. While it didn't help me due to my other issues, it was nice to read. It helped to to see his point of views before i actually saw him as my doctor. The only part of the office that I occasionally do not like, is the cabinet of onsies in one of the rooms. They are adorable and heartbreaking at the same time. Sometimes i see them as the finish line and sometimes, when I'm at a low point they taunt me...thats the negativity that comes out in me sometime, and i hope most people are able to stay positive durring their TTC journey.
Describe the costs associated with your care under Christopher Williams at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
No matter where you go, fertility treatment will be expensive. My ultrasound appointments were 1/2 the cost of my previous office. They also are 100% upfront about the cost. They have always broke it down step by step for me and made sure we were comfortable with the cost of the treatment before we started it.
10
Doctor
Christopher Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
9
Age 34
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Laura Smith was very compassionate and explained all options to us, including potential diagnoses and the need for additional testing to make appropriate diagnoses. She went into great, but relevant detail as to what expectations we should have during each phase from our initial consultation, testing, further plan of care. Several times she had to contact us via the portal with results and explanations and even those points of contact were superb from her!
The clinic should have phone access to a scheduler, front office or clinical staff at all times during business hours. Several times during the course of my care there, I attempted to call and the office was closed for lunch, not accepting calls. An example, my first consultation appointment was schedule with Dr. Smith but the location was miscommunicated and my husband and I showed up at the Lynchburg location. Our appointment was scheduled for 1pm. We arrived in Lynchburg at 12:30, but attempted to call to try and see where we needed to be since no one was there. I couldn’t reach someone until 15 minutes after the start time of our appointment in which they notified us we were supposed to be in Charlottesville. The staff apologized, but it made our appointment be pushed out another month.
How was your experience with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Dr. Laura Smith was very compassionate and explained all options to us, including potential diagnoses and the need for additional testing to make appropriate diagnoses. She went into great, but relevant detail as to what expectations we should have during each phase from our initial consultation, testing, further plan of care. Several times she had to contact us via the portal with results and explanations and even those points of contact were superb from her! Things have been a little limited for appointments due to COVID-19, so Dr. Smith has gone above and beyond to keep us informed regarding our care. I’m sincerely grateful to have been placed with Dr. Smith for our care in TTC our first child.
What's one piece of advice would you give a prospective patient of Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
Be open to testing and open to her suggestions in order to find appropriate diagnoses. She’s truly knowledgeable and wonderful!
During treatment, were you treated like a number or a human with Laura Smith at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)?
The care my husband and I received during our initial consultation with Dr. Smith, and during the testing & work up after to determine why we were having difficulty conceiving was so compassionate and endearing. We couldn’t have asked for better care!
Describe the protocols Laura Smith used in your cycles at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA) and their degree of success.
My husband and I are still early on in the diagnosis phase of our infertility. However, we had our initial consultation with Dr. Smith. At the same time, she did extensive hormone panel testing and a transvaginal ultrasound. In the interim, we heard from those results which prompted additional testing by way of MRI of my pituitary to rule out a mass causing my LH & FSH hormones to be on the lower side of normal. Dr. Smith quickly connected with us a short few days following the MRI, and appropriately ruled out another potential diagnosis. However, with the result being normal, it still warranted additional testing. The orders were placed efficiently by Dr. Smith and I was able to have these drawn at the hospital in my hometown for convenience. Within a week we had heard from these results which demonstrated a high TSH level. Dr. Smith prescribed me Synthroid to start in effort to decrease the TSH level which would also act to decrease the high risks associated with infertility and/or miscarriage as a result of the elevated TSH in blood level. Once I’ve been on the medication for 1 month and the level is evidenced it’s decreased below 2.5, a treatment regimen for infertility will begin.
Describe your experience with the nursing staff at Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The nursing staff are not easily accessible via phone and not at all by portal. When the nursing staff gets in touch, they are professional and courteous.
Describe your experience with Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA).
The clinic should have phone access to a scheduler, front office or clinical staff at all times during business hours. Several times during the course of my care there, I attempted to call and the office was closed for lunch, not accepting calls. An example, my first consultation appointment was schedule with Dr. Smith but the location was miscommunicated and my husband and I showed up at the Lynchburg location. Our appointment was scheduled for 1pm. We arrived in Lynchburg at 12:30, but attempted to call to try and see where we needed to be since no one was there. I couldn’t reach someone until 15 minutes after the start time of our appointment in which they notified us we were supposed to be in Charlottesville. The staff apologized, but it made our appointment be pushed out another month.
10
Doctor
Laura Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Virginia Fertility & IVF (FKA Reproductive Medicine & Surgery Center of VA)
Charlottesville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5