RMA of Southern California

Everyone there is super friendly and supportive and I could ramble on for hours about how each and every person on staff made the experience so much easier for us. The only weakness (if I'm pressed to name one) is that I have small veins and would have liked someone available there who was great at drawing my blood every visit (and sometimes it was hit or miss -- but to be fair, that has been my experience everywhere).

RMA Southern CA doesn't do very many cycles per year - less than 500. So they do not have any data on Fertility IQ. I strongly suggest you look at their parent headquarter office RMA in New Jersey to see the quality of work their lab is doing. If you are interested in selecting a clinic based on labs or statistics, then RMA is a clinic you want to keep on your short list. Feel free to ask their staff direct questions about success rates. Despite being a satellite office for a large national clinic, RMA in Southern CA feels more "boutique" than it does national. All the nursing staff knows my name and everyone is up to speed on my specific information. It feels like concierge medicine. We qualified for the Shared Risk program with RMA which did require us to pay before starting treatment. I know shared risk is not for everyone, but for us it was a huge relief and allowed us to focus on the treatment. Meter parking is always available on the side street. And the adjoining office building has courtyard with a cafe, so your partner has a nice outdoor area to wait since covid protocols are still in place.

Strengths - This is a smaller clinic that's part of a larger clinical network. To me, this means the best of both worlds: you get the insights from their cutting-edge technology and research, but you also have continuity of seeing the same doctors and nurses and staff when you come in. All of the staff here are so pleasant and skilled. The phlebotomists draw blood (and there's a lot of it) without any discomfort! They are responsive, it's easy enough to get appointments, and they are quick - I don't think I ever waited for more than 5 minutes. The surgical center (for retrievals/transfers) is on site, as is the embryology lab. The only thing not performed on site is the PGT-A testing; they send the biopsies to the east coast. Another critical thing for me was insurance coverage. I am fortunate enough to have fertility treatments covered by my employer-based insurance, but many "in-network" fertility specialists that I reached out to (including both that my OB-GYN had initially recommended) did not do all of the treatment, and elements of the treatment would be out of network. Because of RMA-So Cal's set-up, the monitoring, retrievals, and fertilization/culturing were all in-house and therefore in-network. The only items out of network are anesthesiology during egg retrieval and the chromosomal testing. I've seen some clinics that look like a "spa" experience (i.e. chandeliers) or instagram-worthy. That makes me feel a bit uncomfortable - at the end of the day, it's a medical clinic. This clinic is very comfortable - it's super clean and you feel comfortable and welcomed, but it also has the look & feel of a medical practice. I first started coming here during the pandemic, so have only seen the clinic operate using COVID protocols. This includes a health screening when they confirm your appointment, taking your temperature and another verbal health screening at check-in, chairs are socially distanced (although I was never waiting with anyone else), everyone wears masks, and partners can't come to appointments. The only time you won't have a mask on is during the retrieval itself. The location is well accessible - close to the 10/405 split. There is parking, but I think it's pricey - there are a lot of much cheaper meters (which are free before 8), and you'll always be in and out within 15-30 mins. There is also bike parking in the garage. Not a weakness, per se, but when you're a new patient scheduling an appointment, it goes to a call center in NJ (where their largest practice or HQ is). It took a few days to hear back, which worried me at first. Have no fear! Once you become a patient, it's so easy to reach this clinic directly and get appointments quickly.

I would recommend RMA to friends and strangers alike. That’s why I’m here! My first clinic made me feel like a number. RMA is the complete opposite. You are a cared about human here. They are great communicators, we always had an easy time getting appointments when we needed them, they worked around our schedule. I also appreciate how research focused they are. It makes you confident in the approaches they are taking. So thankful for my experience here.

Love the entire staff at RMA!! I always saw the same few faces during my appointments, which made the experience feel much warmer. The girls at the front desk always greeted me with a smile, asked me how I was doing, and celebrated each milestone along with me, which was so sweet and comforting. I was always able to get an appointment quickly and super early in the morning, so I wouldn't have to miss work. And I never waited more than a few minutes to be seen. And the clinic itself is beautiful - it looks brand new, and so modern.

A very well organized clinic. The support staff is splendid. Doctors can do everything in that clinic because it has its own lab, procedure room, etc. The staff were also really helpful in trying to help me financially. You also want to park outside, where they are many spots. Parking at the building is $20.

Fairly new clinic (I believe) so there is only one doctor, Dr. Kim. I believe they are growing and adding more doctors. So I would ask what level of access you will have with your doctor - my access was great but it may change as they get busier. Despite them being a newer location - RMA is a very well established and respected fertility clinic with multiple locations around the US. Their focus on the latest and greatest standard of care was very important to me. They use the latest proven (not experimental) science for their patients. The publishing record and research behind RMA-IVI is impressive. The office is clean and modern. It feels like a private clinic and the patient experience reflects that. Clinic never felt overrun and was always on time with appointments and monitoring visits. I was of the opinion that the lab and embryologist are equally as important as the reproductive endocrinologist. Dr. Kim and Shelley both made sure to point out how good their lab staff was - which may just be a line but my results speak for themselves. I was a low responder to egg retrieval but had 50% of my eggs end up as viable frozen 5 day embryos after ICSI and PGD testing.

Great hours (open early and I never had trouble getting appointments for when I wanted/needed them); I wish they had more up to date technology (very limited online portal, for instance) but that wasn't my highest priority.

Some of the other nurses weren't as helpful as Shelli. A couple were not good with drawing blood and had to poke my wife multiple times in one sitting. Also weren't great with follow-up calls when requested. Clinic is state-of-the-art and clean. They have a lab in-house which makes things a lot faster. Very impressed with their space and resources. Also being part of a big network meant more learnings and resources if needed.

Dr. Kim's clinic is clean, quiet, and comfortable. The staff is friendly and welcoming. Parking was easy and the location was easy to find. I experienced no weaknesses and have no complaints to give. My response must be 200 characters and I am out of things to say, can I please move on

During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff. From my first appt, Dr Kim explained the process to me in a way I could really understand, and was always available to me. Shelley was incredible, taking my calls at 10pm when I was in a panic - and instantly dealt with my problem. I never had any issues getting an appointment, and was never made to wait. My Progyny health insurance took care of everything else!