Reproductive Medicine Institute

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Chicago
233 E Erie St
Chicago, IL 60611
(312) 664-0305
Evanston
2500 Ridge Ave
Evanston, IL 60201
(847) 869-7777
Oak Lawn
5716 W 95th St
Oak Lawn, IL 60453
(630) 221-8131
Oakbrook
2425 W 22nd St
Oakbrook, IL 60611
(630) 954-0054
Winfield
25 Winfield Rd
Winfield, IL 60190
(630) 221-8131
Show all branches
Show fewer branches
On a scale from 0-10, how likely are you to recommend Reproductive Medicine Institute to a friend?
Strongly recommend: 58%Neutral: 24%Don't recommend: 18%8.1
29 assessments
  • 58% Strongly recommend (9-10)
  • 24% Neutral (7-8)
  • 18% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
855
Annual Cycles National Avg.
344
29 assessments
9
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
I feel they [Repro Med Inst] monitor patients very well. The phlebotomist in the office is friendly, kind and a pro at taking blood. The ofice is very clean. The nurse needed to improve with communication both written and spoken.... I had an issue with being given my AMH result from last year instead of the current year. Nurse did call back and apologize and give the current result, but this did bother me and prompt me to ask for printed results and/or results loaded to portal, so I could see my results and know what they are.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with Reproductive Medicine Institute.
I feel they monitor patients very well. The phlebotomist in the office is friendly, kind and a pro at taking blood. The ofice is very clean. The nurse needed to improve with communication both written and spoken.
During treatment, were you treated like a number or a human with Paul Dmowski at Reproductive Medicine Institute?
The doctor gave me information and wanted to answer any questions I had. Doctor also respected and found value in the knowledge O had already. It was important to him that I understood my situation and treatment.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Sabah Burki)
My nurse was not a great communicator. I had to clarify things quite a bit. She implied I made things very confusing. The lack of clarity and mistakes is what caused me to have to reach out to get info corrected or clarified. Instructions should be correct and clear.
What specific things went wrong at Reproductive Medicine Institute?
  • Provided conflicting information
How was your experience with Paul Dmowski at Reproductive Medicine Institute?
I enjoyed Dr. Dmowski as my doctor. He has an incredible amount of experience in his field. He is more than happy to share his knowledge and make it understandable. He is very sincere, but also has a sense of humor. He is a caring and compassionate physician.
What's one piece of advice would you give a prospective patient of Paul Dmowski at Reproductive Medicine Institute?
If you are looking for a lot of sugarcoating and hand holding, he probably isn't the doctor for you. If you want a doctor that gives it to you straight and uses his experience to get you pregnant without any mishaps, he is your man.
Describe the protocols Paul Dmowski used in your cycles at Reproductive Medicine Institute and their degree of success.
Protocol was birth control, Lupron, Follistim and menopur. HCG trigger. Doxycycline. Intramuscular delestrogen and progesterone. Used ICSI for severe MFI. We ended up with 4 good quality blasts. One fresh transfer ended in negative beta. One frozen transfer resulted in positive beta.
Describe the costs associated with your care under Paul Dmowski at Reproductive Medicine Institute.
My insurance covered most of my stimulation, egg retrieval and fresh transfer. When my insurance benefits ran out I paid $5,000 for a complete FET cycle with monitoring and transfer.
Describe Paul Dmowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Doctor advised he would not transfer more than 2. He educated me on the pros and cons of both and respected my decision to transfer 2.
10
Doctor
Paul Dmowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Medicine Institute
Oakbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
7
[Nurses at Reproductive Medicine Institute are] Very compassionate and organized. Well run office in my opinion. Got you in and out of appointments fast...$800 ERA - Their Genetic PGS testing was more pricey than other clinics (Total for 2 retrievals and testing 8 embryos and freezing/storage fees etc was $8055 out of pocket and my insurance covered the actual procedures) ...Weaknesses - wish they had earlier hours. Not always warm and fuzzy
+ Read more
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
7
Describe your experience with Reproductive Medicine Institute.
Weaknesses - wish they had earlier hours. Not always warm and fuzzy. Had some "don't ask don't tell" types of behaviors where I felt in the dark unless I asked questions. Strengths - organized, quick, and answered your questions that you asked.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr Rinehart was direct and to the point. He took the time to talk to me and my fiance after each unsuccessful transfer and listen to my concerns. He does come off a bit pretentious (with his Harvard and John's Hopkins degrees and very data driven language).
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Rachel easton)
Very compassionate and organized. Well run office in my opinion. Got you in and out of appointments fast.
What specific things went wrong at Reproductive Medicine Institute?
  • Lost appointments
How was your experience with John Rinehart at Reproductive Medicine Institute?
Dr Rinehart is very knowledgeable, and kind. he took the time to explain things to me, although I had to ask a lot of clarifying questions. However, I do not feel that he really thinks outside of the box, as each new step we took after a failed transfer (PGS testing ERA) were always my idea. I feel that he believes so much in his protocol that he does little to stray from it and believes it is just a numbers game - AKA try more and it should eventually work. He did do all of my procedures and didn't pass it off to an associate, which I liked.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Ask lots of questions and be ready for "batching" meaning you will be on Birth control for awhile in order to get in "sync" with out women in the practice so egg retrievals/transfers can be timed up.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
My protocol included BC for awhile, then starting stims (Pregnyl, Follistin, Menopur and an HCG trigger) and then prep for transfer was typically Estrace and PIO.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
$800 ERA - Their Genetic PGS testing was more pricey than other clinics (Total for 2 retrievals and testing 8 embryos and freezing/storage fees etc was $8055 out of pocket and my insurance covered the actual procedures)
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Was willing to transfer 2 embryos, even though they were PGS tested, due to my age (41 at that tome)
7
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
34
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
6
I think this clinic [Reproductive Medicine Institute] has the benefit of not being one of the HUGE players in the Chicagoland area, so its not as crowded and is a little more personal. They also share offices with specialists in Endometriosis, so if you have that as a complication, it's probably an excellent place to go.... I had a care coordinator who dealt with paperwork/ordering medications (Krystyna), who was very helpful and on top of everything. Other than that, I had the same nurses for ultrasounds/bloodwork 90% of the time.
+ Read more
Age
34
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
6
Describe your experience with Reproductive Medicine Institute.
I think this clinic has the benefit of not being one of the HUGE players in the Chicagoland area, so its not as crowded and is a little more personal. They also share offices with specialists in Endometriosis, so if you have that as a complication, it's probably an excellent place to go.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
While actually speaking with Doctor Rana and some of the nurses at the clinic, I felt very much like a human - but at times with scheduling or regular lab visits, I felt like I was being cycled in/out amongst hundreds.
Describe your experience with your nurse at Reproductive Medicine Institute.
I had a care coordinator who dealt with paperwork/ordering medications (Krystyna), who was very helpful and on top of everything. Other than that, I had the same nurses for ultrasounds/bloodwork 90% of the time. They were both friendly, though the ultrasound tech was always a little reticent.
How was your experience with Nasir Rana at Reproductive Medicine Institute?
For the times I saw Dr. Rana (only for the initial consultation, on the day of the egg retrieval, and for the WTF appointment), he was patient with our questions and seemed interested in finding something that should work for us. The ins-and-outs of recommendations for drug dosages, etc., also seemed very tailored to what was happening with me. However, there were times when he was pretty insensitive (at WTF appointment told me we'd all be happier if I didn't cry).
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Don't expect tons of communication directly from Dr. Rana - instead you'll deal mostly with his assistant/the nurses.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
Dr. Rana uses an antagonist protocol - the drugs I used first cycle were 3 weeks of birth control suppression, followed by stimming with Folistim, Menopur, and Ganirelix, with an HcG trigger. This resulted in 1 egg that was mature, but did not fertilize (out of ~7 good sized follicles). He said the other follicles were either empty, or the eggs were of such poor quality they broke up upon retrieval. In my current (second) cycle, he increased the dosages of Folistim/Menopur, and added some HcG microdosing throughout the cycle. We did no suppression beforehand. Haven't done retrieval yet, but my follicle and E2 numbers are higher so far this time.
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
My costs for my first cycle were greatly covered by insurance, so I don't have a good answer for others.
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Dr. Rana highly suggested single embryo transfer in most cases, citing the reduced success in live births with multiples. However, he did say that he might encourage multiple transfer in certain situations (advanced age, low embryo quality, others)
5
Doctor
Nasir Rana
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Medicine Institute
Oakbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Poor Egg Quality
7
The clinic [Repro Med Inst] was nice, it was clean and organized. But I didn't like that we had to drive almost an hour away, to Oakbrook, for procedures. They are good about getting you in quickly for appointments and you can be in and out within 15 min for monitoring appts, if you go 1st thing in the morning which was very nice...Annie was excellent about conveying information and helping us to understand all the procedures. She was very compassionate and you could tell she really cared about us and our results.
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Poor Egg Quality
7
Describe your experience with Reproductive Medicine Institute.
The clinic was nice, it was clean and organized. But I didn't like that we had to drive almost an hour away, to Oakbrook, for procedures. They are good about getting you in quickly for appointments and you can be in and out within 15 min for monitoring appts, if you go 1st thing in the morning which was very nice.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
The doctor and nurses were all very friendly and helpful. They really took the time to explain things and were great about getting back to us right away when we had an questions or concerns.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Annie)
Annie was excellent about conveying information and helping us to understand all the procedures. She was very compassionate and you could tell she really cared about us and our results. She was always trying to help us out wherever possible by getting us donated meds or helping us find med discounts. She was always very prompt at getting back to me whenever I had questions or concerns.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr. Trukhacheva was very compassionate and good at explaining procedures, however she is known for being consistently late. She was late for all of our procedures, the last cycle she was over an hour late for the retrival. With time sensitive procedures it is not ok to always be late, especially an hour or more late! As a result of being so late, she rushed through the procedure and wound up causing me a lot of extra pain and bleeding after the procedure, it was almost to the point I was going to have my husband take me to the E.R.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Ask to be the 1st procedure of the day, so she's not as late for your procedure. Because she gets consistently further behind and later as the day goes on.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
Dr. Trukhacheva had me on menopur (225iu), Follistim 450 units, and microdose hcg 2ml(200 units). It was the same doses for all 3 cycles with her, but she did add microdose lupron and a steroid pill with my last cycle(I can't remember dosages offhand for these). She also had me do estradiol and testosterone patches for about 9 days leading up to the injections.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
I can't remember specific costs, our insurance covered about 85%, and we paid for meds out of pocket (minus the meds our nurse coordinator, Annie, was able to provide us with).
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Dr. Trukhacheva strongly suggested transferring both embryos for our best chance due to my age.
5
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 31
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
The back nurses [at Reproductive Medicine Institute] who will draw your blood and meet with you are great- caring, helpful and compassionate...Quiet and clean, soothing and inviting...The nursing staff was so friendly and felt like cheerleaders. They were glad when things were going well and shared in our sadness when we didn’t get a positive test or just had a hard day or week... i went to pick up my birth control at the pharmacy and it wasn’t called in days prior
+ Read more
Age
27 - 31
Treated
2014 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
Describe your experience with Reproductive Medicine Institute.
Quiet and clean, soothing and inviting. There will be front faces who are mostly “doing their job” and therefore may have never walked a day in our shoes fighting infertility, I like to keep my conversations with them to a minimum as you can definitely tell the vibe when people are compassionate towards your Situation. The back nurses who will draw your blood and meet with you are great- caring, helpful and compassionate.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr Rinehart makes you feel important and worthy of his time- he explains procedures and diagnoses with honesty and although blunt with percentages and likelihood of attaining what we hoped for - he is always open to discuss questions or concerns we had and wished us luck.
Describe your experience with the nursing staff.
The nursing staff was so friendly and felt like cheerleaders. They were glad when things were going well and shared in our sadness when we didn’t get a positive test or just had a hard day or week.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
How was your experience with John Rinehart at Reproductive Medicine Institute?
I went with my husband for our first consult after a year and a half of trying to get pregnant- we had already received the not so great news that our lack of a positive pregnancy test likely was due to MFI. We went to our appointment nervous, heartbroken, confused but hopeful. He laid it all out for us and talked openly about what this meant for trying to become a family- there was no sugar coating anything or allowing us to put our heads in the sky - there were tears but there was also a fire that got lit under us that we can do this- he knows his stuff and he will do all he can to guide us towards a positive pregnancy test. He was always cheerful at appointments where i saw him and made sure to explain what he was going to do, what he saw on the screen and what that would mean for the next step.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Be ready for him to tell you his very honest medical opinions and don’t let it get you down- you will know what you’re up against and gather the strength to fight forward. Also ask questions- nothing is dumb or silly he will explain to you anything you want to know or have concerns about.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
He started drugs in a lower dose to see how I’d respond and adjusted from there- I never had a problem with OHSS or anything like that. I guess you could say my stim cycle was a pretty good one considering he got right around the number of oocytes he hoped for and no problems arose. I will begin my second stim cycle at the end of this month as we used all of our frozen embryos and my protocol will be very similar to last time.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
I know in total we ended up spending almost 15k out of pocket. Medicines were just under 5k for the stim and between 1-2k for the frozen cycle. We had 80% coverage for procedures and a $50 copay every visit. This time around we will only have 60% coverage and our additional insurance to cover IVF is $400/month.
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I was allowed to choose one or two embryos for both transfers - one was a fresh which resulted in a BFN and the second was frozen which resulted in a singleton pregnancy. This time around it sounds like he’d advise to transfer one 5 day embryo whereas last time for the fresh cycle it was two 3 day ones. He definitely knows the risks multiples can bring and doesn’t want to put myself or a baby in an unfavorable position.
10
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Winfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
27 - 31
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
1 IUI, IVF
Diagnosis
Male Factor
9
Nice office [Repro Med Inst], calm setting. People are friendly and helpful. The only suggestions would be the front lady can sometimes be a bit rushy with you and make you feel “cut off” and Like your question isn’t important... I also wasn’t provided the Ivf checklist so I’ve had to go back and forth for a few more blood draws and tests that I could have easily done when I was already there previously...
+ Read more
Age
27 - 31
Treated
2014 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, IVF
Diagnosis
Male Factor
9
Describe your experience with Reproductive Medicine Institute.
Nice office, calm setting. People are friendly and helpful. The only suggestions would be the front lady can sometimes be a bit rushy with you and make you feel “cut off” and Like your question isn’t important. I can’t stress enough how much compassion and care needs to be in this area of work- people are at their lowest and hardest times navigating a very hopeless time.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
He sat down with us and let us show our emotion and reacted to it as he understood our concerns, fears, lack of hope and confusion. He responded with encouragement but also honest percentages and was very upfront about outcomes. He took the time to let us ask questions and made sure we understood what he was telling us.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Melissa )
This time around I have new nurses- last time I felt very secure with my nurses and they seemed to be very organized and on top of the appointments, necessary things to do and making sure I was on track. I am very organized and this time I have new nurses that are new to the practice and they’re figuring things out. They are very caring and helpful but I am staying on top of everything to make sure there are no issues while they get into their groove🙂
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
How was your experience with John Rinehart at Reproductive Medicine Institute?
I can’t thank him enough for our beautiful son we have and now as we work to expand our family there was no where else we wanted to go. We trust his experience and appreciate his honesty and the way he offers hope to us is a calming force for us when going through such a trying time.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Be ready to hear things honestly as he does not sugar coat anything and trust his knowledge but ask anything as he will explain in detail what you want to hear more about or need to know.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
So I am starting IVF right now again and in the beginning stage of using birth control - he is doing primarily the same protocol as I did in 2015 with a successful oocyte stim cycle which then resulted in a positive FET. I know my drug lists include Lupron, Menopur, follistim, hcg trigger shot. I grew 15 eggs last time and 8 were mature. 7 fertilized. 2 were transferred fresh and neither took. Of the remaining 5 two were able to be frozen and of those two transferred on June 9, 2015 one took! During the early stages of pregnancy I was doing progesterone oil shots and orally taking estrace.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
Out of pocket we spent around 14k. I have to take out additional insurance at $300/ month last time in 2015 and $400/month this time as our insurance does not cover Ivf. The clinic was helpful in providing around 4,000$ worth of medicines in 2015 and hoping to help a little this time if possible as we have no insurance for the meds.
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I trust my Drs guidance, this time around I will probably do what he suggests as we did last time (transferring two both times).
10
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Medicine Institute
Winfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
40
Treated
2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
0
This is a disorganized disaster....on't go to RMI. It is not a good alternative. [nurse]Catelyn is a trainwreck and you'll barely interact with the doctor....you'll be so irritated that they are getting paid to treat you this way. Also, you have to go to Oakbrook for egg retrieval....this was a horrid experience and ultimately we decided to stop trying due in no small part to how miserable it was to have to deal with Catelyn...zero viable embryos. Nobody reached out at all actually.
+ Read more
Age
40
Treated
2017
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
0
Describe your experience with Reproductive Medicine Institute.
This is a disorganized disaster. I know you don't want to go to the other place in town fellow infertile friend and I'm so sorry you're going through this. But don't go to RMI. It is not a good alternative. Catelyn is a trainwreck and you'll barely interact with the doctor. RMI feels like a horrid money grab and you'll be so irritated that they are getting paid to treat you this way. Also, you have to go to Oakbrook for egg retrieval.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Catelyn)
1. Forgot to place our order. I called concerned a week out and it took that long to chase it down b/c she kept calling it in to the wrong pharmacy. It arrived via courier an hour before it was needed. Seriously. 2. Ordered twice as much as needed despite us being clear we were only doing one round. In fact she blew through the entire $15K lifetime insurance benefit we are lucky to have in one round. 3. Ordered PIO with the original order...PIO is for embryo transfer. We ultimately didn't get anything to transfer. ALSO...I had a conversation with her less than an hour before she placed the order about doing suppositories and not injectables. So no PIO was needed at all. 4. Kept bringing up what to do if we had over 8 embryos for PGS. She wanted to know this b/c then they get to charge our credit card for more. The answer is actually no big deal - just deal with it when it happens. But she couldn't stop asking. 5. On that note, didn't tell us about a bunch of the costs associated with PGS. She was supposed to cover that with us but we were surprised when billing line itemed them on the bills. 6. Did not call with results or follow up about results after they were absolutely awful. 7. When we complained to Dr. T about the non-order of the drugs she told us...and I quote "we do this a lot and some just slip through the cracks." So this must be common with Catelyn. Dr. T doesn't care.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Failed to convey critical information
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
As a doctor, she was candid with us the 2 times we met with her. She had an appropriate level of compassion and explained her approach. However, in addition to being well over an hour late to the 2nd appointment, she clearly could not care less. It appeared going into our 2nd appointment she'd had to review for the first time the results of the lab. She certainly hadn't called us with results or reached out after the results were zero viable embryos. Nobody reached out at all actually.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
You're reading this because you're trying to avoid the cattle call of another option in town right? Dr. T is fine, nothing to be enthusiastic about. Her nurses are an actual train wreck. Keep reading. Go to the other place...the cattle call is organized.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
PGS was $5400 for 8 embryos and the could come from different retrievals. BUT each new batch was an extra almost $700 in lab fees. Catelyn will forget to tell you this by the way. They send them to Good Start Genetics who is pretty vocal about super reduced prices to make PGS affordable. The margin RMI gets on PGS is insane.
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
She does not support natural cycle implantation...of course not. It would be very inconvenient for her.
0
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32
Treated
2017
Success with this Doc
?
Treatment
5 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
I definitely prefer the small office vibe [of Reproductive Medicine Institute]. The one thing to know about RMI is that if you are located in the city and do all of your monitoring appointments downtown you still have to travel to Oak Brook for the big appointments (retrieval, transfer, etc.).... I could not say enough nice things about Annie [a nurse]. She answers all of my questions and is so thoughtful in her responses.
+ Read more
Age
32
Treated
2017
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
Describe your experience with Reproductive Medicine Institute.
I definitely prefer the small office vibe. The one thing to know about RMI is that if you are located in the city and do all of your monitoring appointments downtown you still have to travel to Oak Brook for the big appointments (retrieval, transfer, etc.).
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Dr T. always takes the time to talk to you during appointments and procedures. She is often running late and it's because she answers every single question from every patient. The front desk and nurses are also very friendly. Not at all like previous experiences.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Annie Miller)
I could not say enough nice things about Annie. She answers all of my questions and is so thoughtful in her responses.
What specific things went wrong at Reproductive Medicine Institute?
  • Provided conflicting information
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
We ended up seeing Dr. T, per the recommendation of a friend who was successful. She was actually our 3rd RE. We were about to start IVF with another doctor, but their accepted insurance changed and so we began the process with Dr. T. Since I've had 2 prior miscarriage she wanted to start with a Hysteroscopy before beginning IVF (something the prior doctor did not think was necessary). She did find scar tissue which she removed and we began IVF. We've never gotten any answers for our infertility and recurrent pregnancy loss so we were very optimistic that IVF would be the answer, but we were also cautious because of my AMH. From the beginning they knew they would be very conservative and that we would likely do a freeze-all because of concerns of OHSS. I had a mild case of OHSS that was resolved with a culdocentesis. Dr. T was always hyper aware and I feel like I received the best care during all of this time. At this point, we've tried 2 FET and both have been unsuccessful. We've been transferring one at a time because of their grades, but will move on to 2 embryos starting this month. Each month leading up to the transfer we've tried different tactics to ensure my lining is thickening. I'm still hopeful Dr. T will get us pregnant, but can't report it at this time.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
She will always be late, but it's because she gives each patient such good care and attention and she never says no. She apologies and she's warm and she is ready to dedicate herself to you so I've just learned to live with this part (although it's not fun when you have a full bladder awaiting a transfer, as one would imagine).
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
Goodness, it was all so complicated I don't really remember. I know we used Menopur and Gonal-F, dosages were cut in half after a week, then Ganilrelix was added to suppress ovulation. HCG was used to trigger. I am lucky enough to ovulate on my own each month and I have a slightly higher than normal AMH so 40+ eggs were fertilized and I feel fortunate to have 10+ embryos to transfer. The issue will my unexplained infertility has been getting and staying pregnant so once we figure out how to make that work I'll happily update this protocol description.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Luckily, insurance covered IVF for me once I hit my deductible. You do have to pay out of pocket to freeze the embryos (1200) and you have to pay a lab fee with each transfer (195).
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Dr. T seems to always recommend 1 embryo for transfer, but after 2 failed transfers we are going to start trying 2. She is very conservative and mindful of the patient and the pregnancy.
9
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 Egg Freezing, 1 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
9
The clinic [Reproductive Medicine Institute] needs to do a better job of educating patients on their shots. People are very skittish about giving themselves injections but a 5 minute, in person lesson (i.e. not ONLY a video) would truly have helped me with this process. I wanted the chance to ask questions and receive tips and tricks...She (Tracy- nurse] was very insensitive to the fact that I'd never given myself a shot. I received ZERO instruction and she never let me know there are videos out there I was supposed to be watching. I let her know I needed help but she never responded and it was the weekend and I was supposed to do my first shots the next day.
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, 1 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Reproductive Medicine Institute.
The clinic needs to do a better job of educating patients on their shots. People are very skittish about giving themselves injections but a 5 minute, in person lesson (i.e. not ONLY a video) would truly have helped me with this process. I wanted the chance to ask questions and receive tips and tricks. For the intramuscular shot, I had to ask a nurse to do this for me (not my usual nurse, the weekend nurse). She was happy to do it but this is something my primary nurse should have offered. I even explained to her that I needed help with this one because I have a back issue wherein I cannot twist around to do it in the rear and also I am doing it alone. Some advice would have been helpful.
During treatment, were you treated like a number or a human with Shweta Nayak at Reproductive Medicine Institute?
Dr Nayak took the time to explain processes and results over the phone or in the office whenever I needed.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Tracy)
Tracy was very organized and a good communicator over email. Her weaknesses, however, caused me to research other clinics knowing I would receive a similar protocol from other doctors who came highly recommended. In other words, since she was the primary face I dealt with, the doctor almost wasn't enough to keep me around. She was very insensitive to the fact that I'd never given myself a shot. I received ZERO instruction and she never let me know there are videos out there I was supposed to be watching. I let her know I needed help but she never responded and it was the weekend and I was supposed to do my first shots the next day. First of all, I should NOT have taught myself how to do a shot from youtube bloggers who are taking hcg for weight loss. Secondly, the dosage instructions didn't make sense with the needle I was given. I had to go to the pharmacist the next day and ask them to explain for me. They agreed that they weren't sure what the dosage should have been when I posed my question to them. So they called the office and spent an hour on the phone with the on-call nurse, who also wasn't entirely sure. We ended up going with what the on-call nurse assumed was the best protocol with the instruction that I needed to follow up with my nurse, Tracy, on Monday. When I followed up with Tracy, she stated in her email that whatever happened is between me and the pharmacy and she was uncertain what I wanted her to do. What I asked her to do was call the pharmacy so they could straighten out my dosage, if necessary. I asked her this two times and also ask that she call me. If a patient's pharmacy has a question on the dosage and even the on-call nurse isn't 100% sure how to proceed, I would expect a diligent, caring nurse to get on the phone with the pharmacy to be sure the patient is taking the right medicines. Other nurses I worked with at this clinic while Tracy was on maternity leave were wonderful - Tiffany Abrams (who has since left) and Rachel Easton (unfortunately Rachel is in the Evanston office and I'm in Chicago). The ultrasound and lab technicians were also warm, compassionate, and caring.
How was your experience with Shweta Nayak at Reproductive Medicine Institute?
Very good communicator. Laid out all the medical science along with statistics and suggested courses of treatment. She also did a really nice job of presenting all options which often left me not knowing what to do but I'm glad I had all the information I could have wanted/needed so I could then consult with family, friends and other medical providers. Very thorough. Also, it was discovered I had cysts post-treatment and she's personally followed their progress since.
Describe the protocols Shweta Nayak used in your cycles at Reproductive Medicine Institute and their degree of success.
Two weeks on a birth control pill. Then started 2 mg Estradiol and 2 mg patch of Androderm. Continued this for about 10 days. Went for baseline ultrasound and labs and ~3 days later started 225 units follistim and 50 units microdose HCG every morning and every evening. After ~4-10 days, added Ganirelix to this. After several more days, triggered with 10,000 units HCG.
Describe the costs associated with your care under Shweta Nayak at Reproductive Medicine Institute.
Follicle puncture for oocyte retrieval $2,700 Ultrasound Guidance for Aspiration of Ovum $1,000 Embryo culture 4-7 days $1,300 Progesterone blood work $105 Ultrasound Transvaginal $425
10
Doctor
Shweta Nayak
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2017
Success with this Doc
?
Treatment
4 IUI, IVF
Diagnosis
PCOS, Unexplained
10
Parking at the Chicago office [of Reproductive Medicine Institute] can be a bit hard to find and expensive. I would recommend really early appointments for ease of parking and stress. Appointments are painless to make and I have rarely had to wait in the waiting room for more than 3 minutes...The nursing staff, IVF coordinator and administrative support at RMI, specifically speaking to the Chicago office is amazing. They all work tirelessly to support women going through some of the toughest life challenges they have ever had to face. They do so with grace and support.
+ Read more
Age
29
Treated
2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, IVF
Diagnosis
PCOS, Unexplained
10
Describe your experience with Reproductive Medicine Institute.
Parking at the Chicago office can be a bit hard to find and expensive. I would recommend really early appointments for ease of parking and stress. Appointments are painless to make and I have rarely had to wait in the waiting room for more than 3 minutes.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Every time I step into RMI I am greeted by my first name and the staff always makes an effort to engage in conversation. They make the process short and sweet, but always take the time to answer any questions you may have.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Annie and Robin)
The nursing staff, IVF coordinator and administrative support at RMI, specifically speaking to the Chicago office is amazing. They all work tirelessly to support women going through some of the toughest life challenges they have ever had to face. They do so with grace and support.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr. T is very thorough and caring. Do not expect to see her overtime you walk into the clinic, but if you need to schedule an appointment specifically with her, there is always availability within a few days and she always treats you like your questions and concerns are her top priority. Be prepared, she typically runs late, so your appointments will not start on time, however, she goes back and forth between the suburbs and Chicago all the while, not rushing any patient out the door. She makes as much time as needed for each couple and individual. Dr. T clearly discussed our treatment plan and met with us for an IVF consultation to explain some questions we needed answers to before making our final decisions. Dr. T always performed initial testing and procedures and will perform our IVF egg retrieval and transfer. She did not perform our IUI's as it was not necessary. Among many things, one thing I especially appreciate about Dr. T is that your health and well-being is of utmost important. She informs you of risks and makes decisions for your treatment based off of what is in your best interest. Although our goal is to get pregnant, she makes it clear that my safety as a patient is top priority and she doesn't let numbers and statistics overshadow that importance.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Dr. T has a thick accent, and it takes a little bit of time to get used to understanding her. Don't let that barrier discourage you, she is well worth it.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
My husband and I had been trying for 3 years and had many tests done in that time frame, we hesitated with ART until we comfortably made the decision it was best for us. I was diagnosed with Unexplained Infertility along with PCOS. Because of the amount of time we had been trying, Dr. T immediately started us off on medicated IUI cycles with trigger. Our plan was 3 and then on to IVF. At the time, we still didn't know if IVF was right for us, so we went ahead with a 4th IUI, all of our IUI's failed, never resulting in a pregnancy. We met with Dr. T regarding IVF and she explained our treatment plan to us and why it was best. We will do ovarian stimulation, egg retrieval, fertilization of eggs with ICSI and once eggs are fertilized and make it to Day 5 embryos they will be frozen. We will undergo a frozen embryo transfer 3-6 weeks after egg retrieval. I am at great risk for OHSS due to PCOS and my age (29) and she feels it is best and safest to not proceed with a fresh 5 day transfer post egg retrieval.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Dr. T is an in-network provider under my plan and I have not had any surprise charges that I did not expect.
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I know that this is a big decision for everyone and one that should be made personally with the guidance from your doctor, but in our treatment plan, Dr. T is a firm believer of one healthy baby at a time, and that is what my husband and I are most comfortable with too. Her approach to single embryo transfers in our specific case is something we 100% agree with.
9
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
8
I was actively bleeding and 6.5 weeks pregnant and told to call my OBGYN they [Reproductive Medicine Institute] couldn't do anything about it. Even though my apt wasn't until another 3 weeks...it hadn't even been 72 hours since I had seen the doctor, they refused to see me and instead could only refer me out. I almost miscarried, and during that scary time instead of letting me talk to the nurse, the front desk staff clearly had me move on.
+ Read more
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
8
Describe your experience with Reproductive Medicine Institute.
My husband was not allowed in the room when we did our Frozen Embryo Transfer. After the transfer I was left to "relax" (as if anyone can) for 5 minutes in the quiet, and it would have been incredibly comforting to have him in the room at that point if he couldn't be there earlier. It is their office policy to not allow any unnecessary people in the room to preserve the "embryo friendly environment" (my husband was absolutely necessary in that moment), and I HATED that he wasn't allowed to be with me at this important moment in our lives. Also- after we did our blood work and came in the next week for an ultrasound I was discharged from the practice and told I needed to schedule with my OBGYN for follow up appointments so we called and scheduled an appointment with my OBGYN for another 3 weeks from then. This was on a Thursday early evening. Less than 72 hours later I started hemorrhaging and when we called to see if we could get in to see the fertility doctor, we were told he could not see us because we were discharged. I was actively bleeding and 6.5 weeks pregnant and told to call my OBGYN they couldn't do anything about it. Even though my apt wasn't until another 3 weeks. Even though I literally work down the street from the fertility clinic and it hadn't even been 72 hours since I had seen the doctor, they refused to see me and instead could only refer me out. I almost miscarried, and during that scary time instead of letting me talk to the nurse, the front desk staff clearly had me move on. Although our overall experience was a good one and we luckily got pregnant on our first cycle- it left a pretty bad feeling ending that way.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr spoke candidly about our options, always gave me step by steps regarding what would happen/what to expect before doing anything, knew my name, and took the time to answer our questions to our satisfaction.
Describe your experience with your nurse at Reproductive Medicine Institute.
Overall I felt very much understood and cared for. There were a few things I didn't like including being given timelines that were not always accurate , but in general I had confidence in my nurse.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
How was your experience with John Rinehart at Reproductive Medicine Institute?
Our situation was a bit different as we had to do IVF due to not wanting to pass on a genetic issue to our kids, so IVF with PGD was always our only option, with no prior attempts at pregnancy. We had done a lot of research before meeting with him, I knew his training/read some of his publications, and had an idea of what he would be like before we met. When we met he was exactly what I was thinking, and he remained professional the entire time. I am a psychologist, I'm not sure if he did this purposefully to demonstrate he had read our intake information or if it was a chance fluke, but during our initial meeting he had a journal article about the toll on patient's mental health and improving it throughout IVF on his desk that was current and he was clearly reading. That stuck with me. He always explained procedures and options clearly, compassionately, but he did not bullsh*t around. He was able to joke with us and overall I had a good first fertility doc/treatment experience.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Have a list of questions available and don't be afraid to ask them- he will answer all of your questions, and he's willing to have phone consults as you go as needed.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
After speaking with genetic counselors, our only options were either IVF with PGD or adoption. Pretty straight forward. We met in December '16, did all of the testing to make sure no other problems were present for either of us, Was on & off birth control for a while, Started Lupron 10ml injections Dec 31 '16, then added Menopur and Gonal-F, did the Egg Retrieval by the end of January (we had 15 eggs, 12 were useable, 10 continued to mature, then 7 were able to be biopsied, and then only 2 were useable without having the genetic disorder), had my body on "shut down/recovery mode", was back on & off birth control, then back on Lupron, then on Estradiol, then added Progesterone in Sesame Oil, then Frozen Embryo Transfer April 10th, found out through bloodwork 10 days later we were pregnant, I was discharged from the clinic after we did a transvaginal ultrasound the week after and told to contact my OBGYN and continue my meds, I continued 2x/day PIO shots until ending May 17th, then on Progesterone suppositories for 2 weeks, and then done with medication.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
In total we paid out of pocket rates- our insurance covered nothing. We spent about $15-18k
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I was given the choice between transferring 1 or 2 embryos. I was told the chance of getting pregnant with only transferring one (both were graded the highest grade quality) we had only a 30-40% chance of getting pregnant. If we transferred 2 we had a 60-70% chance, and if we did 2 there was only a 20% chance of multiples.
9
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
37
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
1
They [Reproductive Medicine Institute] were unorganized...Strengths- they were ok. I think they were understaffed and disorganized...Worked with [nurse] Rachel primarily. She was very compassionate. Sometimes awkward but this was not a problem for me. The clinic seemed understaffed. She was doing everything. She did most of my iui's as well. She also forgot to do certain things- request pharmacy perscriptions. Also the injection instructions were minimal. Worked mostly with youtube videos.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
1
Describe your experience with Reproductive Medicine Institute.
Strengths- they were ok. I think they were understaffed and disorganized.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
He knew who I was and our situation.
Describe your experience with the nursing staff.
Worked with Rachel primarily. She was very compassionate. Sometimes awkward but this was not a problem for me. The clinic seemed understaffed. She was doing everything. She did most of my iui's as well. She also forgot to do certain things- request pharmacy perscriptions. Also the injection instructions were minimal. Worked mostly with youtube videos.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with John Rinehart at Reproductive Medicine Institute?
He did not explore my situation to the fullest he could have. Went to subsequent doctors and they were surprised by a few things: One that we had such a poor stimulation but he continued with the egg retrieval. That he didn't explain why this happened. That he didn't explore the blockage of hormone and my clotting issue. This lack of digging is frustrating. Also that we spent the time/money on an ivf cycle that should have been cancelled. He stated diet and other lifestyle factors weren't important and they were.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Ask questions. Get second opinions. Do your own research.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
First we tried IUI. we got pregnant- yay! Then we lost it :( We then tried two more IUI. Both failed. We then went right into two back to back cycles of IVF. I should have not done this. I should have taken time to increase my protein (make more follicles). First cycle I had only 3 follicles. It should have been cancelled. He put me on Birth control as part of the start of this cycle. It slowed my system way down and made me not produce enough follicles. So in my opinion this cycle should have been cancelled. Second time he did not put me on BC. He retrieved 6 eggs- none of them worked.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
It was expensive
2
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Reproductive Medicine Institute
Evanston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
9 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Immunological
10
There typically wasn't a long wait for appointments [at Reproductive Medicine Institute], which I appreciated. I didn't initially understand that you didn't see the doctor for monitoring appointments and would have liked to know that, but in a large clinic it seems to be the norm. The office was always clean and efficient...they gave me results from the year previously, however once I pointed it out they gave me the new ones, wasn't a big deal at all!
+ Read more
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
9 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Immunological
10
Describe your experience with Reproductive Medicine Institute.
There typically wasn't a long wait for appointments, which I appreciated. I didn't initially understand that you didn't see the doctor for monitoring appointments and would have liked to know that, but in a large clinic it seems to be the norm. The office was always clean and efficient.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
Dr Rana always listened. He would always validate my questions and suggestions for changes, but also take parts of what I said and try to incorporate them into the next parts of treatment. I always did my research and knew what we were discussing since it was my body that we were manipulating to get the results we needed. He always made me feel empowered by information which I appreciated!
Describe your experience with the nursing staff.
Amazing! They were always compassionate, caring, and great listeners. I never felt rushed, although I know they were extremely busy. They would remember to ask the doctor questions that I had, and always posted my results in a timely manner. They were happy with good news and grieved with us for the not so good news. They felt like family and it was difficult to leave them to transfer to the OB
What specific things went wrong at Reproductive Medicine Institute?
  • Provided conflicting information
How was your experience with Nasir Rana at Reproductive Medicine Institute?
I wouldn't be where I am today, with a toddler running around and 32 weeks pregnant without him. His compassion for patients and willingness to listen to all of my ideas was always appreciated. He remembered details about our personal life and always had amazing bed side manner.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Be open to suggestions but also be prepared with knowledge. Dr Rana always listened to all of my suggestions and questions and answered each and everyone!
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
Our first cycle we did the tropical lupron down regulation. That resulted in only 3 eggs, all mature and fertilized, but only 2 transferred on day 3 (chemical). Second ivf we used an antagonist protocol and got 6 eggs, 6 mature, 6 fertilized, 4 blastocysts, transferred 2, froze 2, started as twins, lost one at 8 weeks (resulted in singleton birth. Third ivf antagonist protocol, got 14 eggs, 10 mature, 6 fertilized, 4 blasts, transferred 2, froze 2, resulted in singleton pregnancy (32 weeks).
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
We were extremely fortunate that out insurance covered a lot of the procedures and treatment. Otherwise it was billed through them and you could pay by phone or portal (Internet access)
10
Doctor
Nasir Rana
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Oakbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
5
Keep record of any appointments you make, because there were multiple times when I made an appointment and showed up and they [Repro Med Inst -] said I didn't have one. In fact, my main issue with this clinic was the scheduling. This is just something that cannot happen with fertility clinics since in my case the delay caused me to have to wait another month to get an appointment and start treatment.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
5
Describe your experience with Reproductive Medicine Institute.
Keep record of any appointments you make, because there were multiple times when I made an appointment and showed up and they said I didn't have one. In fact, my main issue with this clinic was the scheduling. This is just something that cannot happen with fertility clinics since in my case the delay caused me to have to wait another month to get an appointment and start treatment.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr. Rinehart's clinic was smaller, so I did feel cared for by him, however his demeanor is a bit more reserved and straight-forward, which I've met women that appreciated, but for me it felt a bit harsh. I was seeking a doctor who demonstrated a bit more empathy, and whether Dr. Rinehart felt this or not (I believe he did) he didn't show this very well.
What specific things went wrong at Reproductive Medicine Institute?
  • Lost appointments
How was your experience with John Rinehart at Reproductive Medicine Institute?
In the end, Dr. Rinehart did do the retrieval (since I've only done one retrieval) that resulted in my daughter. So I do trust that he did what was necessary and knew what he was doing. After I miscarried after my first transfer, I thought his conclusion that my eggs were poor quality was a bit rash, but perhaps that is what the evidence suggested. I had issues with his clinic mostly, not Dr. Rinehart.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Like with any clinic, be your own advocate and ask questions. Don't feel like you are an inconvenience, this is your appointment and consultation and you deserve to get all you can out of it. Ask questions and force doctors and nurses to be thorough in their explanations. Ignore any signs of them rushing you or of annoyance.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
Dr. Rinehart followed a baseline protocol for my egg retrieval, I believe it was a standard medication protocol and it seemed to work fine with me. I don't remember what I was was on specifically but I know nothing was altered.
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I transferred two embryos with Dr. Rinehart. They advised us to do one, but we wanted to increase our chances. For this transfer our embryos were not pgs tested.
7
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Reproductive Medicine Institute
Winfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Diminished Ovarian Reserve, Uterine Fibroids, Other, Unexplained
10
I also can not appropriately convey how amazing the staff at RMI’s [Reproductive Medicine Institute] downtown location are. The receptionist was always friendly and helpful. The billing department was very quick to get back to me and made sure I understood everything before my procedures. All of the nurses I worked with were wonderful but Stacy Roland and Annie Kane went above and beyond what I expected. I know they see so many patients each day but they always took the time to chat with me and ask how I was feeling. They were incredibly responsive by email and phone and thoroughly answered every question I had. Unfortunately, I moved away from Chicago bef
+ Read more
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Diminished Ovarian Reserve, Uterine Fibroids, Other, Unexplained
10
Describe your experience with Reproductive Medicine Institute.
I also can not appropriately convey how amazing the staff at RMI’s downtown location are. The receptionist was always friendly and helpful. The billing department was very quick to get back to me and made sure I understood everything before my procedures. All of the nurses I worked with were wonderful but Stacy Roland and Annie Kane went above and beyond what I expected. I know they see so many patients each day but they always took the time to chat with me and ask how I was feeling. They were incredibly responsive by email and phone and thoroughly answered every question I had. Unfortunately, I moved away from Chicago before my daughter was born. I wish I could move back just so I could work with the RMI again. One of the only negative things I can say about the Reproductive Medicine Institute is the inconvenience of one of their clinics in Oak Lawn, Illinois. I initially met with Dr. Trukhacheva in the downtown Chicago location, which has great public transportation access. During my IVF cycle, I was able to use that location for labs and ultrasounds. However, on the weekends I had to go to Oak Lawn, which was okay because I had a car but would have been very difficult for anyone without their own vehicle. The egg retrieval and transfer both took place in the Oak Lawn location as well.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
The doctor and her staff care so deeply for their patients. I never felt rushed and she carefully answered any question on had. On my retrieval day when I had only 3 eggs, she cried right along with me. They checked in during and after my pregnancy. She truly is one of the kindest and smartest people I've ever known.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Stacy)
My primary nurses were Stacy Roland and Annie Kane. Both worked around my schedule for labs and ultrasounds. They both called during treatment and my pregnancy to check on me.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr. Trukacheva put my needs first. She scheduled a next day surgery the day before thanksgiving so my IVF plan didn't fall behind schedule. She worked with my insurance to help get me a fair price. She held my hand as I cried and called to check on me. She was both very honest and blunt about my prognosis while being gentle and understanding. I trusted and loved her nurses so much that I named my daughter after one of the nurses. I know I will never trust another doctor as much as I did her. For a few of my appointments, Dr. Trukhacheva ran very late, often upwards of an hour. Initially I was aggravated but after meeting with her I understood that she runs late because she cares deeply about her patients. She took the time to thoroughly go over my history and past treatment plans. I never felt rushed when I met with her. Before I worked with Dr. Trukhacheva I had an HSG with Dr. Pavone but not a hysteroscopy. I learned after meeting with Dr. Trukhacheva that having a hysteroscopy should have been something Dr. Pavone did based on my symptoms. Dr. Truckhacheva fit in my hysteroscopy and subsequent polyp and scar tissue removal the very next day, which was the day before Thanksgiving. She was initially supposed to be traveling but changed her plans so my IVF cycle didn’t have to wait until the following month. She was aggressive in the dosage of my medication which helped make my first IVF with her successful. I was worried about doing a 5 day transfer rather than a 3, but she assured me that she believed it was the most likely to produce a viable pregnancy and she was correct. Every time I met with Dr. Trukhacheva, she remembered my name, my husband’s name and knew my history. That has not been my experience with other doctors. On the day of my retrieval when I had far fewer eggs than expected, Dr. Trukhacheva was incredibly empathetic and took the time to comfort me even though I knew she had a long day ahead of her.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Trust in her completely.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
I have a diminished egg reserve. She used a higher dose of medicine than a previous doctor used which allowed me to create 3 eggs. She did a 5 day transfer rather than a 3 which worked out well.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Her clinic helped squeeze my IVF in before the end of the year so I didn't owe as much for my deductible. Including medicine I paid roughly $4k for IVF.
10
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
29
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Egg Freezing
Diagnosis
PCOS, Unexplained
8
I feel the care and treatment protocol at RMI is a bit more individualized than other local clinics, which is great! The nurses gave me their email addresses and would answer my questions quickly at any time - weekends and holidays included. Annie and Stacey at the Chicago office are amazing!
+ Read more
Age
29
Treated
2015
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, Egg Freezing
Diagnosis
PCOS, Unexplained
8
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
I feel the care and treatment protocol at RMI is a bit more individualized than other local clinics, which is great! The nurses gave me their email addresses and would answer my questions quickly at any time - weekends and holidays included. Annie and Stacey at the Chicago office are amazing! Dr. T only works in the downtown location three days a week so there were only certain days I could see her or come in for procedures. They batch their IVF and FET cycles since doctors only have certain weeks they are in the lab. She is often running quite late - 1-1.5 hours late. However, I know she tailored my IVF stim protocol specifically to me, and when I did see her, she took as much time as I needed to answer all my questions. I think the reason she runs late is because she spends so much time with her patients. She is also extremely empathetic, which I valued during such an emotional trying period of my life.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Annie)
Annie (and Stacey) were both terrific. They answered all my questions, ran the monitoring appointments quickly and smoothly, and gave me email address for any additional questions that came up outside of business hours. If/when we go back to try to conceive a second child, we will likely go back to RMI just given the quality of the nursing staff. I will say that I didn't feel that either nurse had extremely robust technical knowledge, but they understood the procedures and how Dr. T worked, and would always ask the doctor if I had questions they couldn't answer.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr. T was a caring individualized doctor that always gave me her full attention and plenty of time to ask questions. She tends to be conservative. She prefers single embryo transfers and was quite concerned about OHSS during my IVF stimulation. She does run quite late on a regular basis, and once missed a major IVF cycle related procedure. She had another doctor in the practice cover for her, and I know things happen, but we were not pleased to hear our doctor wasn't even going to show up for a big procedure.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Be patient! You will have to wait to see her, but when you do you will not be rushed.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
I was on birth control to start my IVF cycle, and then started stimming with menopur and gonal-f. Eventually I added ganirelix to supress ovulation. I triggered with HCG and lupron since I was at risk of OHSS. Dr. T did not do a fresh embryo transfer with me given my risk of OHSS. She did have me take a couple doses of ganirelix after my egg retrieval. We retrieved 16 eggs, six were mature, and four were frozen at blastocysts. I had one failed single embryo transfer and am currently 17 weeks pregnant with one child from a second FET, in which we transferred two embryos. We have one frozen embryo remaining. I was disappointed we only had six mature eggs from 16 retrieved. I do feel Dr. T was a bit conservative given my risk of OHSS. She admitted the day after my retrieval she was hoping for more mature eggs. However, unfortunately a lot of IVF is trial and error. Dr. T did recommend switching from ICSI to traditional fertization the day of my egg retrieval. My husband's sperm counts had been consistently strong, and Dr. T felt that if we had the option, embryos fertilized traditionally hold up better. We were very pleased to get four frozen blasts from six mature eggs. This exceeded Dr. T's projections.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
My insurance covered a good amount of treatment. We were responsible for paying 10% of estimate costs, and any embryo freezing costs (not covered by insurance).
7
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36 - 37
Treated
2013 - 2014
Success with this Doc
No
Treatment
4 IUI, 4 IVF
Diagnosis
8
RMI [Reproductive Medicine Institute], in my opinion, was a great choice for me. A lot of other women I knew who were going through IVF were getting a lot of different numbers from their doctors throughout various stages of the cycle. I didn't get that. They tell you the basics, but nothing that is out of your control. It saved me a lot of endless googling and stress. I probably could have asked for more info, but I trusted that they were doing everything they could for me. They also offer counseling services, which I didn't take advantage of, but I would highly recommend others do.
+ Read more
Age
36 - 37
Treated
2013 - 2014
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 4 IVF
Diagnosis
8
Describe your experience with Reproductive Medicine Institute.
RMI, in my opinion, was a great choice for me. A lot of other women I knew who were going through IVF were getting a lot of different numbers from their doctors throughout various stages of the cycle. I didn't get that. They tell you the basics, but nothing that is out of your control. It saved me a lot of endless googling and stress. I probably could have asked for more info, but I trusted that they were doing everything they could for me. They also offer counseling services, which I didn't take advantage of, but I would highly recommend others do.
How was your experience with Carolyn Coulam at Reproductive Medicine Institute?
Dr. Coulam was great - her bedside manner was incredible. She was always on time for appointments and I really enjoyed my experience with her. She was caring and honest. One general note, when choosing any doctor, remember that this is just like any other healthcare experience. You need to be your own advocate - ask questions when you have them. I trust that she was looking out for my best interests, but there were times when I questioned meds I was on, or how many eggs they want to transfer, etc. Don't assume that since these people create life that they are better doctors. They still usher patients in and out and are under a lot of pressure. This is nothing against Dr. C, I'm just sending a general warning to ensure you're looking out for yourself.
What's one piece of advice would you give a prospective patient of Carolyn Coulam at Reproductive Medicine Institute?
They don't give you a lot of the scientific/background information from your bloodwork, etc. I actually really liked that. Knowing certain hormonal levels or other numbers just leads to bad google searches...
9
Doctor
Carolyn Coulam
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
strengths [for Reproductive Medicine Institute]- multilingual nurses. radiology department and lab are located in the same building. nice, cozy, with modern equipment clinic. not too far from freeway. many parking spots available. comfortable coaches in a lobby, vending machine.... Everybody was friendly and helpful with instructions. I always got the phone back the same day or next day. Never left alone with my issues. I was always explained how to take medications, how to do the injections. All necessary information was e-mailed to me.
+ Read more
Age
36
Treated
2018
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
6th of 6 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
Describe your experience with Reproductive Medicine Institute.
strengths- multilingual nurses. radiology department and lab are located in the same building. nice, cozy, with modern equipment clinic. not too far from freeway. many parking spots available. comfortable coaches in a lobby, vending machine.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Every time during my visits I felt my issues mattered. The doctor showed she was concerned about my infertility problems. She gave my husband and I hope and confidence that one day I would birth a child. She was thorough with her plan of action and made sure we understood all of the steps that were a part of her plan. She always made sure that all of my questions were answered and I always felt comfortable asking her for help. I definitely recommend her to all of the people who are also trying to conceive.
Describe your experience with the nursing staff.
very helpful, trustful and compassionate.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Everybody was friendly and helpful with instructions. I always got the phone back the same day or next day. Never left alone with my issues. I was always explained how to take medications, how to do the injections. All necessary information was e-mailed to me.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
professional doctor
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
The plan is to start Ovulation Induction with the help of oral contraceptives and inject able medication. Later, egg retrieval was done, sperm preparation and laboratory Procedures.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
the prices were reasonable
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I am still in the process for preparation for embryo transfer.
10
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
I was very pleased with how easy it was to do my bloodwork and ultrasounds before work. I was in and out within 15-30 minutes and very rarely had to wait. Results and instructions were sent using an online portal, which was very easy to use...it was mostly the nurses [at Reproductive Medicine Institute] who treated me during my visits, but the nursing staff was terrific...Annie and the rest of the nurses were so compassionate, professional, informative, and positive. We had a great experience!
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Medicine Institute.
I was very pleased with how easy it was to do my bloodwork and ultrasounds before work. I was in and out within 15-30 minutes and very rarely had to wait. Results and instructions were sent using an online portal, which was very easy to use.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
We did not see the doctor much, and it was mostly the nurses who treated me during my visits, but the nursing staff was terrific, and Dr. Trukacheva was great when we saw her.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Annie)
Annie and the rest of the nurses were so compassionate, professional, informative, and positive. We had a great experience!
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr. Trukhacheva was very direct about what to expect throughout the process. She was professional and seemed skilled at what she does. We have a beautiful daughter because of her, so we are truly grateful.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
We went into this with an attitude of trust. Whatever Dr. Trukhacheva recommended, we did. We had to trust that she knew what would give us the best chances of conceiving.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
We did three unsuccessful rounds of IUI with clomid, one egg retrieval that gave us 3 good 5/6-day embryos, one fresh transfer (unsuccessful), and one frozen transfer of 2 embryos that resulted in a singleton birth.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Our insurance covered almost all of our costs. The only thing we paid was our copay a few times and about $1200 to freeze our embryos.
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
She recommended transferring our 2 frozen embryos together after our fresh transfer of 1 embryo was unsuccessful. We would have been ok with twins, but only 1 embryo took.
9
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 47
Treated
2009 - 2015
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Anovulation
10
[our nurse] talked to me like a friend. She could answer any question I asked. She always got back to me within an appropriate time. She anticipated my questions and concerns.
+ Read more
Age
41 - 47
Treated
2009 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Anovulation
10
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr. Rinehart and his staff were always personable and helpful. Every question was answered, every concern addressed. I got to know everyone personally as well as professionally. They recognized that while I was there for treatments, that I was a person with other facets to my life and could hold conversations about other things and not just infertility. They were great when I had to drag a child or two along. I never felt like I was being rushed out the door. I really felt like part of their family.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Rachel)
She talked to me like a friend. She could answer any question I asked. She always got back to me within an appropriate time. She anticipated my questions and concerns. She could put my questions into words for me when I needed her too.
How was your experience with John Rinehart at Reproductive Medicine Institute?
Dr. Rinehart was warm and friendly. He was great with explaining things to my husband and with reassuring me and my fears. He is extremely knowledgeable and patient.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
You don't have to be afraid or intimidated or shy about asking whatever you need to ask Dr. Rinehart. He has heard it all and he will handle your questions respectfully without making you feel uncomfortable about asking.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
When I had a reaction to the progesterone shots he switched to suppositories. Worked just the same without the side effects. Not sure what protocols he used, I didn't want to know every little detail, I wanted to trust the doctor to do their job and not obsess in my own brain about it.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
They varied over the years ranging from approx. $1200 per cycle to $100 per cycle.
10
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2013
Success with this Doc
26 Eggs Frozen
Treatment
1 Egg Freezing, Donor Sperm
Diagnosis
Other
10
Kate [nurse at Reproductive Med Inst - Winfield] was great she knew what she was doing. She talked to me not only as a patient but made me feel kinda like a friend but on a professional level. the other girls were great as well maggie and monika they also treated me good...the front desk did not send my chart at one apt but since they are electronic medical records they were still able to run smooth and it was not a problem. they had all my info in the system. but when doc came in the room there is no computer to see my chart so they had a piece of paper. all was fine
+ Read more
Age
33
Treated
2013
Success with this Doc
26 Eggs Frozen
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, Donor Sperm
Diagnosis
Other
10
Describe your experience with Reproductive Medicine Institute.
the winfield and oak brook offices were great.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr. Rinehart took his time with me and explained everything in full detail. He gave me all the info i needed to make my decision and how my outcome will go.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Kate)
Kate was great she knew what she was doing. She talked to me not only as a patient but made me feel kinda like a friend but on a professional level. the other girls were great as well maggie and monika they also treated me good.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to send your chart to another clinic
How was your experience with John Rinehart at Reproductive Medicine Institute?
Dr. Rinehart is a very upfront man. I uphold the most respect for him to tell me the truth and what to expect. He told me even tho I am freezing my eggs what my chances to have a child would be. he knew I was a single mom who wanted another child in the future and did not milk me for every penny he could get. For that I would recommend him to anyone. He is very short with his conversations but knows what he is doing and i trusted him.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
If you want the truth no matter how much it hurts he is your guy. He will not give you false hope.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
I was 33 yrs old and he used bravelle 225 and menopur 75 with lupron 5 units i went for about 10 days of stim then retrieval i retrieved 27 eggs and 26 were frozen. then i stayed on lupron and letrozole for 7 days after.
Describe your experience with your monitoring appointments at Reproductive Medicine Institute.
i was treated as a true pt i was explained everything by the nurses before my u/s and after my u/s and labs Dr. Rinehart did my u/s but the nurses talked to me after.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
since my insurance did not cover egg freezing it was a great self pay cost
10
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Winfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Egg Freezing, 2 Embryo Freezing
Diagnosis
Anovulation, PCOS
10
No weaknesses [at Repro Med Inst - Chicago]. They are great. But, I can only recommend Dr. T. Go to her, even if she takes a little longer to get in with...We did three IUIs, but I never really had a good ovulation. We did a fresh IVF cycle, but it did not work. Dr. T advised that frozen cycles are as good as fresh, sometimes better as they allow your body to rest. She was right, and I got pregnant with my frozen cycle. When we went for baby number 2 - we had to do another retrieval. She retrieved a lot of eggs I believe 48...
+ Read more
Age
Treated
2012 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, 1 Egg Freezing, 2 Embryo Freezing
Diagnosis
Anovulation, PCOS
10
Describe your experience with Reproductive Medicine Institute.
No weaknesses. They are great. But, I can only recommend Dr. T. Go to her, even if she takes a little longer to get in with.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Nurses knew me by name, extremely friendly, responsive, friendly
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr. T is amazing. I had no issues with her. She was knowledgeable, compassionate and very patient with me when I asked the same question multiple times. I never felt rushed.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Trust her - she knows what she is doing.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
We did three IUIs, but I never really had a good ovulation. We did a fresh IVF cycle, but it did not work. Dr. T advised that frozen cycles are as good as fresh, sometimes better as they allow your body to rest. She was right, and I got pregnant with my frozen cycle. When we went for baby number 2 - we had to do another retrieval. She retrieved a lot of eggs I believe 48. I had 24 that were frozen. My second transfer resulted in the birth of another boy. We will be thawing the leftover embroyos for PGD/PGS testing and plan to do another retrieval next year.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Reasonable costs.
10
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
2 IVF, 2 Embryo Freezing
Diagnosis
PCOS
10
We always had positive experiences with the nursing staff [at Reproductive Medicine Institute]. One was pregnant during our time there which was hard for me. I know it was irrational but it just wasn't something I wanted to see while we were going through such a hard time getting pregnant!... During our first cycle, we got all the way to fertilized embryos and they disentigrated. It was heartbreaking. We met with Dr. Rinehart and changed my protocol for the next round. We ended up with three embryos after five days. We implanted two and frozen one. We now have two year old boy girl twins!
+ Read more
Age
26 - 27
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 2 Embryo Freezing
Diagnosis
PCOS
10
Describe your experience with the nursing staff.
We always had positive experiences with the nursing staff. One was pregnant during our time there which was hard for me. I know it was irrational but it just wasn't something I wanted to see while we were going through such a hard time getting pregnant!
How was your experience with John Rinehart at Reproductive Medicine Institute?
We really enjoyed working with Dr. Rinehart and appreciated his candid demeanor. It probably isn't what everyone is looking for but he explained what was going on and how to fix it. Over and over. We started with clomid- negative test results. He recommended against IUI for us and we went straight to IVF. During our first cycle, we got all the way to fertilized embryos and they disentigrated. It was heartbreaking. We met with Dr. Rinehart and changed my protocol for the next round. We ended up with three embryos after five days. We implanted two and frozen one. We now have two year old boy girl twins!
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
We were very fortunate that my insurance covered our IVF at 100%. I don't remember the cost breakdown when we did clomid cycles but it cost us about $1,000 every month before I switched insurances.
10
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Winfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 28
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
Stacy [nurse at Reproductive Medicine Institute] was wonderful and easy to work with...Monitoring appointments were quick and convenient. This was nice because I needed to get in and out before work hours...The clinic is always clean and very professional. Scheduling appointments were easy and multiple times were available for us...Dr Trukacheva was very personable and easy to talk to. She would encourage meetings to better understand course of treatment and to make us aware of risks. She would come in before every procedure and explain the process of treatment for that day.
+ Read more
Age
26 - 28
Treated
2015 - 2017
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Medicine Institute.
The clinic is always clean and very professional. Scheduling appointments were easy and multiple times were available for us. RMI would allow a window every morning for appointments before working hours to get in for labs since this was done almost every other day
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Dr T was very personable and took the time to explain every step to us.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Stacy)
Stacy was wonderful and easy to work with.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr Trukacheva was very personable and easy to talk to. She would encourage meetings to better understand course of treatment and to make us aware of risks. She would come in before every procedure and explain the process of treatment for that day.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Be patient
Describe your experience with your monitoring appointments at Reproductive Medicine Institute.
Monitoring appointments were quick and convenient. This was nice because I needed to get in and out before work hours
10
Doctor
Elena Trukhacheva
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Oakbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
10
Staff and nurses [at Reproductive Medicine Institute] were friendly and knew my name. Felt comfortable asking questions and never felt rushed...Be flexible with patients and they were very on time with scheduling. I think a weakness is having your plan on paper. It would be nice if something was electronic. More training when it came to shots or offer to do the first shot. Very helpful with insurance and meds....After a procedure, I was waiting on a call for information and never received one. I ended up having to contact them a day later.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with Reproductive Medicine Institute.
Be flexible with patients and they were very on time with scheduling. I think a weakness is having your plan on paper. It would be nice if something was electronic. More training when it came to shots or offer to do the first shot. Very helpful with insurance and meds.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Staff and nurses were friendly and knew my name. Felt comfortable asking questions and never felt rushed.
Describe your experience with your nurse at Reproductive Medicine Institute.
Staff was friendly and helpful. All knew my name.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call with results
How was your experience with John Rinehart at Reproductive Medicine Institute?
He is extremely knowledgeable and a realist. He gives it to you straight and provides detailed information on your course of treatment. He’s easy to talk to and understands that this process is overwhelming.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Be open and honest with your concerns. Ask questions.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
Only copayments of $50 when I saw a doctor. Everything else was covered by insurance.
10
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Winfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
PCOS
5
I haven't spoken to my doctor [Elena Trukhacheva] personally since I started the fertility drugs or done my IUI's. Every thing is through the nurse or portal website...She was little hard to understand with her accent. She didn't spend much time with me on my first visit. I only saw her two more times. She could have spoken with me a couple times during my first and now second tries...Office staff were slow and not very helpful. Staff could be more friendly and compassionate
+ Read more
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
PCOS
5
Describe your experience with Reproductive Medicine Institute.
Office staff were slow and not very helpful. Staff could be more friendly and compassionate
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
I haven't spoken to my doctor personally since I started the fertility drugs or done my IUI's. Every thing is through the nurse or portal website
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call with results
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
She was little hard to understand with her accent. She didn't spend much time with me on my first visit. I only saw her two more times. She could have spoken with me a couple times during my first and now second tries.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Don't expect too much
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Just $50 for co-pays when I see doctor
4
Doctor
Elena Trukhacheva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Reproductive Medicine Institute
Oakbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31
Treated
2017
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
8
They [Repro Med Inst - Oakbrook] are very welcoming...Her [Dr. Trukacheva] team was very welcoming and understanding and tried to make you as comfortable as possible...They forgot to share my husband Sperm Analysis results with us when they where 1st collected ...Stacey was amazing , she always returned my calls , reached out to me and made sure I understood everything ....Be perphard to only see her for your procedures . You will spend more time with the nurses .
+ Read more
Age
31
Treated
2017
Success with this Doc
No
Race
Black or African-American
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
8
Describe your experience with Reproductive Medicine Institute.
They are very welcoming
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Her team was very welcoming and understanding and tried to make you as comfortable as possible
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Stacey )
Stacey was amazing , she always returned my calls , reached out to me and made sure I understood everything .
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call with results
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
I believe she needs to spend a little bit more time with her parents . Talk to them I detail a little more. When they have a failed cycle it would be nice to hear from you doctor not always the nurses .
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Be perphard to only see her for your procedures . You will spend more time with the nurses .
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
I believe she used standard protocol . Birth control for a month , than gonal F and Certrodie , menpour .
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Not sure my 1st cycle was covered by insurance .
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Embryologist told us to only do 1 after we had our hopes on 2 and the one didn't take .
7
Doctor
Elena Trukhacheva
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Medicine Institute
Oakbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
52
Treated
2013
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
10
[Our nurse] was more like a army drill sergeant and not like a nurse. She was knowledgeable about the medical side of things but had zero bedside personality.
+ Read more
Age
52
Treated
2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
10
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
I thought Dr Rinehart was very open, communicative and extremely knowledgeable. I found him compassionate and and encouraging yet realistic about our chances given my advanced age
Describe your experience with your nurse at Reproductive Medicine Institute.
she made mistakes about adivisng things to be prepared for. We listened carefully , took notes, read all provided materials but still missed things that she either forgot to tell us or communicated poorly. She was dismissive and blamed us for things we never knew.
What specific things went wrong at Reproductive Medicine Institute?
  • Lost paperwork
How was your experience with John Rinehart at Reproductive Medicine Institute?
I switched doctors in same clinic under recommendation of my ob/gyn. I was very pleased with the experience. he was very honest, upfront and clear about our potential outcomes and risks
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
pick him over other doctors . he runs the clinic and has the most experience
10
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
8
Age
33 - 34
Treated
2010 - 2011
Success with this Doc
No
Treatment
3 IUI, 4 IVF
Diagnosis
Male Factor, PCOS, Unexplained
8
They almost cancelled a cycle of mine because they failed to get some basic bloodwork from me. I ended up having to fly back overnight from a work trip to get the sample done to squeeze the cycle in.
+ Read more
Age
33 - 34
Treated
2010 - 2011
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Male Factor, PCOS, Unexplained
8
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
The team there was incredible. The nursing staff was caring and very responsive.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Rachel)
Rachel was incredible. Responsive, caring, loving. Everything you would want in a nurse. She was a light in a dark process.
What specific things went wrong at Reproductive Medicine Institute?
  • Lost paperwork
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
He didn't give me a lot of the information that other friends that were going through IVF got. I actually liked that. Many of my friends were obsessed with numbers they got back from every blood test, hormonal levels when waiting for a pregnancy test, etc. I appreciated that they the kept the stuff that was out of my control, out of my head.
8
Doctor
John Rinehart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Medicine Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
×