Reproductive Partners Medical Group

The nursing staff is very-hit-or-miss. There are a select few who nurses who I truly appreciate. The remainder are extremely challenging. They don’t necessarily (or usually) know anything about my case, nor do they follow up in the timeframes promised. They are severely understaffed relative to the volume of patients, which at best leads to oversights and at worst is borderline negligence.

The nurses and clinic as a whole were extremely disorganized. They all share a workload, so messages through the portal and voicemail are responded to by whoever gets to it first, and you're communicating with what seems like a dozen different people. And since you don't have an assigned nurse, and your doctor doesn't have a specific clinical group or group of nurses, the result is that no one is ultimately responsible for getting things done and no one is held accountable when mistakes are made. And there were constant mistakes made, throughout the 4 months we went to this clinic. First, the nurses didn't run blood tests that were ordered, lost my partner's blood samples and shipped an empty bloodwork kit to the lab. The lab apparently called them and spoke to multiple different people, plus left voicemails several times, over a two week period, informing them that the bloodwork order and kit had been sent without a blood sample and that they needed to redo it. So they were fully aware that they had made a mistake and that the test needed to be redone, and yet the nurses never called or messaged us. We even messaged them several times asking if it was done and yet they never told us of the issue. We didn't find out that the blood hadn't been shipped to the lab until a month afterwards, so then the results took an entire month longer than they should have which was extremely aggravating. Dr. Wambach reassured us that the mistake happened because this particular blood test was one they don't normally do and that the egg retrieval/ICSI cycle would go much more smoothly, but that was definitely not the case. The nurses continued to make mistakes left and right, were extremly difficult to reach (no one answers the phone when you call, they work off of their voicemail system and most times your call isn't returned until the next day, but oftentimes it's a crucial question or issue that needs to be addressed right away). They also gave me incorrect information about my insurance coverage and ordering medications. They said that my insurance wouldn't cover ordering a larger quantity of meds, so I had to refill my injectable meds every 2 days which turned out to be a giant, extremely time consuming, stressful process, especially since the only pharmacy my insurance covers is closed on weekends, and doesn't do same day delivery. So then I had to get Menopur on short notice during a weekend from a local pharmacy which my insurance doesn't cover, which turned into a 4 month long battle with my insurance company that took an appeal and multiple hour long phone calls to resolve. Then come to find out from my insurance that they actually don't have any limits on the quantity of meds that can be ordered and that the nurses could have ordered ALL of the meds that I would need for an entire cycle (or even multiple cycles) upfront, before I even started, so then I wouldn't have had to deal with ordering medications during my IVF cycle, on top of all the other stress and hormone side effects that I was dealing with. My stress levels during that cycle were through the roof, and at least 50% of that was because of having to hassle with my dang pharmacy and insurance company every 2 days, plus dealing with medication being delivered to the wrong place, etc. and turns out it was all totally unecessary. I complained about the difficulties I was having with the nurses and was given an apology for what the clinical director called "a series of unfortunate events" and was told that the clinic director would reach out to me within one day to address my concerns, but no one ever reached out. And we are STILL dealing with errors made by reproductive partners 4 months after switching clinics, because they apparently also didn't refrigerate one of my partners STD panel blood tests, so the test was invalid. That means that reproductive partners actually went forward with handling his sperm, without a valid STD panel test at the time of our cycle. And now my partner has to redo the test in order to do another cycle with our new clinic. Unbelievable.

When I first met with Dr. Huang for a consult, he told me that although he would not always be the Dr. to see me, I'd have an assigned nurse. I was excited by this prospect. But, in reality, I only saw this nurse a handful of times. Instead, I went from nurse to nurse and things were not always communicated well between them. They were kind and responsive and always returned phone calls and answered questions within the same or next business day. But, it would have been nice to have some consistency.

They seem to rotate - so I’ve had a hard time getting to know them by name. But they are always very warm, polite and knowledgeable. They always return my call prepared and answer every question patiently.

Nobody looks at charts. Nobody communicates accurately to patients. We were told four different things about a blood test, only one of which was true.

The nurses have always been kind to us and thorough. They always return calls quick and get me in for preferred time appointments. They’re always great with any follow up questions I might have or working on getting prescriptions organized.

It's tough always getting a different nurse. They're mostly all great!

Busy but compassionate

The nursing staff were all so sweet! They didn’t seem to remember me or other patients as well as the Doctors did, but they were all professional and kind!

It's kind of confusing that I have different nurses every time I go. They got much better but I had times when they made me feel like I am bothering them with my questions. Most of them more understanding and compassionate but some of them kind of rude

They are lovely , but very uneven. Some show a lot of compassion and care, others don't. Some are organized, others not. There was turnover, and lack of consistency. Some were organized, others not at all....really depended.

Like the doctors at RP, the nurses are always rotating. You get whoever is available so I saw new faces all the time. I always had to reach out multiple times to get information that I needed.

I had access to my physician often so the nursing staff and any issues I had was less bothersome. Truthfully, I did not find them to be anything but vanilla.

The nurses were always very knowledgeable and compassionate. I felt that they often went above and beyond.

Although my husband and I think very highly of Reproductive Partners and their team, there were stressful moments in our treatment that were mainly related to poor communication between the doctors and the nurses. Mistakes were made when communicating essential details about my treatment and at times we didn't receive the information we needed, often in time sensitive situations.

Constant staff changes, disorganized team who never seemed to recall my case; felt like I had to micromanage so I could ensure my medications and protocols were correct; terrible at blood draws, often taking multiple attempts. Generally unfriendly and lacked overall knowledge in their field.

I felt comfortable with all the nurses at all times. I don't recall any issues.

Very professional - I always felt well looked after