Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
5.4
5.4
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
2.3
2.3
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
5.4
5.4
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
Attention to Detail
5
5
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
Visits were always rushed, I rarely got to meet with Dr Johnson (2-3 times over a 5 month period) and she always seemed either annoyed at any questions, impatient to leave the room, or just generally uninterested...If you're sensitive about the upcoming journey, do not expect this to be a warm and welcoming atmosphere, they are just there to get the job done. Most visits will be with others outside Dr. Johnson herself
[Nusring staff at Reproductive Specialists of the Carolinas were] More compassionate than the office staff and Dr Johnson, also friendlier, but nothing to write home about...[clinic was] Very unorganized, from appointment scheduling in the beginning, to proper billing, and more than once I had to correct the information on the screen (name/DOB/reason for visit) prior to my ultrasounds which was probably the most unsettling. Communication was via a patient portal and often times took 48 hours for a response. Great physical location, beautiful modern office space. Most information was relayed via documents sent to the portal for you to read over, not communicated in person.
How was your experience with Matrika Johnson at Reproductive Specialists of the Carolinas?
Answers given for her specifically in previous question. Rarely saw her, she never had a genuine or caring demeanor about her, and she appeared either rushed, impatient, or/and uninterested to the point I was afraid to bother her with questions.
What's one piece of advice would you give a prospective patient of Matrika Johnson at Reproductive Specialists of the Carolinas?
If you're sensitive about the upcoming journey, do not expect this to be a warm and welcoming atmosphere, they are just there to get the job done. Most visits will be with others outside Dr. Johnson herself, and communication with nurses is often delayed via the patient portal.
During treatment, were you treated like a number or a human with Matrika Johnson at Reproductive Specialists of the Carolinas?
Unfortunately, from the get-go I felt as if this doctor/practice didn't have the time to deal with the sensitivity that comes along with infertility. Visits were always rushed, I rarely got to meet with Dr Johnson (2-3 times over a 5 month period) and she always seemed either annoyed at any questions, impatient to leave the room, or just generally uninterested.
Describe the protocols Matrika Johnson used in your cycles at Reproductive Specialists of the Carolinas and their degree of success.
Metformin, Vitamin D & birth control for 6 weeks prior to starting the subcutaneous hormones shots. 10ish days of hormones then egg retrieval. One month of no meds after retrieval, then started estrogen (oral) and 2 weeks later progesterone-in-oil intramuscular. Carried on with Estro/Progesterone for 10 weeks into pregnancy
Describe your experience with the nursing staff at Reproductive Specialists of the Carolinas.
More compassionate than the office staff and Dr Johnson, also friendlier, but nothing to write home about
Describe your experience with Reproductive Specialists of the Carolinas.
Very unorganized, from appointment scheduling in the beginning, to proper billing, and more than once I had to correct the information on the screen (name/DOB/reason for visit) prior to my ultrasounds which was probably the most unsettling. Communication was via a patient portal and often times took 48 hours for a response. Great physical location, beautiful modern office space. Most information was relayed via documents sent to the portal for you to read over, not communicated in person.
Describe the costs associated with your care under Matrika Johnson at Reproductive Specialists of the Carolinas.
Still working through that. As a Progyny patient, I was being told one thing from Progyny and another from the billing specialist, Amy, at RSC.
Describe Matrika Johnson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Specialists of the Carolinas.
No complaints/ thoughts
What specific things went wrong at Reproductive Specialists of the Carolinas?
I felt that this persona she [Dr. Matrika Johnson] advertises on social media (“I’m a fertility patient too so I understand the struggle”) was completely fabricated. Someone experiencing infertility should be compassionate to others going through the same struggle instead of being cold and impersonal. She did not making me feel like a human being - I was just a number. I wouldn’t recommend her to my worst enemy.
The [Reproductive Specialists of the Carolinas] receptionist always made you feel warm and welcomed. Besides that it was just like a factory. There was one instance where I was waiting with other patients in the waiting room (they were always running behind) and I heard the medical assistant say “oh that lady with the fibroids is here” like the woman wasn’t a human being. They falsely advertise a boutique experience when nothing about the experience felt “boutique”.
How was your experience with Matrika Johnson at Reproductive Specialists of the Carolinas?
I felt that this persona she advertises on social media (“I’m a fertility patient too so I understand the struggle”) was completely fabricated. Someone experiencing infertility should be compassionate to others going through the same struggle instead of being cold and impersonal. She did not making me feel like a human being - I was just a number. I wouldn’t recommend her to my worst enemy.
What's one piece of advice would you give a prospective patient of Matrika Johnson at Reproductive Specialists of the Carolinas?
Don’t do it. Research all of the clinics in the area and their SART statistics. Speak to other women. There is a reason everyone chooses other popular clinics in the area.
During treatment, were you treated like a number or a human with Matrika Johnson at Reproductive Specialists of the Carolinas?
The receptionist always made you feel warm and welcomed. Besides that it was just like a factory. There was one instance where I was waiting with other patients in the waiting room (they were always running behind) and I heard the medical assistant say “oh that lady with the fibroids is here” like the woman wasn’t a human being. They falsely advertise a boutique experience when nothing about the experience felt “boutique”.
Describe your experience with your nurse at Reproductive Specialists of the Carolinas. (Assigned nurse: Melissa )
The nurse I mainly saw in the clinic was named Melissa. She showed zero compassion and also did not respect my privacy. She would also eat her food in the hallway with her mask down in the middle of Covid instead of being in a designated break room so there was also a lack of caring for the spread of Covid.
Describe your experience with Reproductive Specialists of the Carolinas.
I think a new patient should do more research about other clinics in the area. Going through infertility is one of the most difficult experiences a woman can go through and you want a doctor who truly cares about you and your desire to have a child versus just getting a paycheck. If I would have listened to Dr. Johnson, I would not have my baby. I went through another clinic who told me everything she said to me regarding treatment/results I received from her clinic were completely incorrect. Along with having terrible results, she told me there was no point in trying anymore and didn’t even offer donor eggs/embryos as an option. Obviously the other clinic was right.
What specific things went wrong at Reproductive Specialists of the Carolinas?
Failed to call with results
Failed to send your chart to another clinic
Describe the specific things that went wrong at Reproductive Specialists of the Carolinas.
When I was transferring clinics, I signed a release to have my chart sent over to the new clinic. I followed up multiple times. Eventually part of the chart was sent. I had to end up going online and printing things myself because Dr. Johnson’s office did not send everything. I did discover in some of the paperwork that was faxed over that Dr. Johnson did not fully disclose some results (noticed by my new doctor at my consultation).
Dr. Johnson is an amazing physician. She inherited me as a patient after mine left the practice. When I thought I miscarried she called me back in 5 minutes...she’s been available when I need her, regardless of the time. She’s energetic, human, brilliant and is so attentive to detail...I feel confident she will help me become a mother...a real person and treats her patients like real people
[Reproductive Specialists of the Carolinas is] Very well run, but can be hard to get in touch with a person on the first call. I appreciate the fact they are open 7 days a week...Expect to see lots of faces but after a few months, they are all familiar...Monitoring is a well oiled machine...I’m in and out in 30 minutes tops...Expect a fantastic physician
How was your experience with Matrika Johnson at Reproductive Specialists of the Carolinas?
Dr. Johnson is an amazing physician. She inherited me as a patient after mine left the practice. When I thought I miscarried she called me back in 5 minutes...she’s been available when I need her, regardless of the time. She’s energetic, human, brilliant and is so attentive to detail...I feel confident she will help me become a mother.
What's one piece of advice would you give a prospective patient of Matrika Johnson at Reproductive Specialists of the Carolinas?
Expect a fantastic physician!
During treatment, were you treated like a number or a human with Matrika Johnson at Reproductive Specialists of the Carolinas?
Dr. Johnson is a real person and treats her patients like real people. She’s incredibly meticulous, empathetic and incredibly responsive.
Describe your experience with Reproductive Specialists of the Carolinas.
Very well run, but can be hard to get in touch with a person on the first call. I appreciate the fact they are open 7 days a week and have been very communicative during COVID19. Expect to see lots of faces but after a few months, they are all familiar
Describe your experience with your monitoring appointments at Reproductive Specialists of the Carolinas.
Monitoring is a well oiled machine. I had to go to an out of state clinic while traveling for work and a simple monitoring ultrasound and bloodwork appointment took 2+ hours! At my clinic, I’m in and out in 30 minutes tops!