Describe your experience with Richmond Center for Fertility.
The clinic is beautiful, it's decorated nicely, there's a nice energy to the place. The front desk staff were always courteous.
As mentioned in a previous question, they need to work on how they handle calls from patients because it was hard to get a hold of staff/nurses when I had a question (I'd call, they'd send me to a voicemail, then I'd have to wait for them to call me back but this process usually took about 3 days for me to speak to the nursing staff. So this to me seems like an issue with the way the clinic is run). Other than that the clinic staff were always professional and courteous.
During treatment, were you treated like a number or a human with Anish Shah at Richmond Center for Fertility?
Everyone in the office was nice, Dr. Shah was especially nice and personable, and he was always willing to answer all our questions without rushing us.
Describe your experience with the nursing staff.
My experience with the nursing staff was mixed. I had a negative experience with one nurse whom I found condescending (this was when I went for the HSG). However, on the following visit I had a nurse who was absolutely wonderful--she was personable, compassionate, and made me feel comfortable.
I always had difficulty with speaking with the nursing staff on the phone however. I would leave a voicemail and often I would not be able to speak with anyone until about 3 days later, which was very frustrating (they would call me back the following day but if I was not next to the phone and missed their call I'd have to call them back and and leave them another voicemail and wait for their call again, which may not come until the following day). We did discuss this with Dr. Shah and he apologized and said that was not normal, would look into it.
How was your experience with Anish Shah at Richmond Center for Fertility?
I had a great experience with Dr. Shah. I loved that I saw him every time, even for ultrasounds he was the one performing them (which is not the case in all fertility clinics). I also loved that he made time to talk to us and answer all our questions (I think both times we sat down with him, at the original consult and after all the diagnostic tests had been performed, we spoke for over an hour; I'm the kind of patient who wants to know and understand things well). He was also extremely knowledgeable and seem to have a strong grasp of data and scientific studies. He was very personable, great bedside manner, and I felt he was going to work hard to help us get pregnant. We had to wait a long time for the original consult, but after that everything happened relatively quickly (which again has not been our experience with other clinics).
We ended up doing consults and diagnostic tests (ultrasounds, HSG, etc) and right when we were going to start treatment with IUI we moved out of the state, otherwise we would have undergone treatment with this clinic. Another thing I'll say is that after we started seeing Dr. Shah and I had to go to other doctors for other health conditions, several women (physicians, nurses) upon hearing I was seeing Dr. Shah would tell me they loved Dr. Shah, or that they had been his patient and were able to have a baby or knew someone who had, so he seems to be well respected and well regarded.
What's one piece of advice would you give a prospective patient of Anish Shah at Richmond Center for Fertility?
I would tell every prospective patient of any doctor to not hold back and ask as many questions as you have! He's really smart and he knows his stuff. I didn't always have a good experience with the nursing staff but don't let that deter you. I also liked that he recommended other specialists for other conditions I had who turned out to be top notch, so he seems to be well connected.
Describe the protocols Anish Shah used in your cycles at Richmond Center for Fertility and their degree of success.
We were going to move forward with Clomid and IUI if things looked favorable upon starting Clomid. We planned on starting with Clomid/IUI for about 4 cycles and if we did not get pregnant to then reassess.
Describe the costs associated with your care under Anish Shah at Richmond Center for Fertility.
We ended up moving right before starting treatment but our insurance covered all consults and diagnostic tests. We were going to have to pay for IUI out of pocket (our insurance did not cover it), and I believe the cost was in the mid to high $300s, can't remember the exact amount.
Describe Anish Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Richmond Center for Fertility.
He educated us on the tradeoffs of eSET vs multiple embryo transfer.