RMA of New Jersey

23 doctors work here

Rated 9.1
Strongly recommend: 80%Neutral: 14%Don't recommend: 6%9.1
80% strongly recommend
420 reviews
Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.9
8.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
8,248
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
23 doctors work here
8.7
Average Doctor Score
Michael Bohrer
RMA of New Jersey
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Caroline Juneau
RMA of New Jersey
100% strongly recommend
10 Reviews
Rated 10
Strongly recommend: 100%10
Angela Leung
RMA of New Jersey
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Emily Osman
RMA of New Jersey
100% strongly recommend
6 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Leo Doherty
RMA of New Jersey
84% strongly recommend
20 Reviews
Rated 9.6
Strongly recommend: 84%Neutral: 12%Don't recommend: 5%9.6
Paul Bergh
RMA of New Jersey
81% strongly recommend
18 Reviews
Rated 9.5
Strongly recommend: 81%Neutral: 19%9.5
Eli Rybak
RMA of New Jersey
87% strongly recommend
25 Reviews
Rated 9.5
Strongly recommend: 87%Neutral: 9%Don't recommend: 4%9.5
Doreen Hock
RMA of New Jersey
87% strongly recommend
5 Reviews
Rated 9.5
Strongly recommend: 87%Neutral: 13%9.5
Thomas Molinaro
RMA of New Jersey
79% strongly recommend
41 Reviews
Rated 9.4
Strongly recommend: 79%Neutral: 21%9.4
Marcy Maguire
RMA of New Jersey
70% strongly recommend
8 Reviews
Rated 9.4
Strongly recommend: 70%Neutral: 30%9.4
Richard Scott
RMA of New Jersey
89% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 89%Neutral: 11%9.3
Jason M. Franasiak
RMA of New Jersey
70% strongly recommend
12 Reviews
Rated 9.3
Strongly recommend: 70%Neutral: 24%Don't recommend: 6%9.3
Kathleen Hong
RMA of New Jersey
83% strongly recommend
25 Reviews
Rated 9.2
Strongly recommend: 83%Neutral: 11%Don't recommend: 6%9.2
Marie Werner
RMA of New Jersey
79% strongly recommend
13 Reviews
Rated 9.2
Strongly recommend: 79%Neutral: 21%9.2
Shefali Shastri
RMA of New Jersey
66% strongly recommend
22 Reviews
Rated 9.1
Strongly recommend: 66%Neutral: 31%Don't recommend: 3%9.1
Jamie Morris
RMA of New Jersey
66% strongly recommend
13 Reviews
Rated 8.5
Strongly recommend: 66%Neutral: 27%Don't recommend: 7%8.5
Maria Costantini-Ferrando
RMA of New Jersey
62% strongly recommend
32 Reviews
Rated 8.2
Strongly recommend: 62%Neutral: 28%Don't recommend: 10%8.2
Susan Treiser
RMA of New Jersey
43% strongly recommend
20 Reviews
Rated 8.1
Strongly recommend: 43%Neutral: 39%Don't recommend: 18%8.1
Michael Drews
RMA of New Jersey
78% strongly recommend
16 Reviews
Rated 7.7
Strongly recommend: 78%Don't recommend: 22%7.7
Micheline Chu
RMA of New Jersey
35% strongly recommend
11 Reviews
Rated 7.6
Strongly recommend: 35%Neutral: 35%Don't recommend: 30%7.6
Marcus Jurema
RMA of New Jersey
42% strongly recommend
12 Reviews
Rated 7.4
Strongly recommend: 42%Neutral: 15%Don't recommend: 43%7.4
Mark Sauer
RMA of New Jersey
20% strongly recommend
3 Reviews
Rated 2
Strongly recommend: 20%Don't recommend: 80%2
Philip Cheng
RMA of New Jersey
strongly recommend
0 Reviews
Rated
Show 19 more

This clinic has 12 offices

Basking Ridge
140 Allen Road
Basking Ridge, NJ 07920
908-604-7800
Eatontown
2 Industrial Way West
Eatontown, NJ 07724
732-935-1002
Englewood
25 Rockwood Place
Englewood, NJ 07631
201-569-7773
Freehold
109 Professional View Dr
Freehold, NJ 07728
732-577-6500
Marlton
95 Old Marlton Pike West
Marlton, NJ 08053
856-267-8100
Morristown
111 Madison Avenue
Morristown, NJ 07960
973-971-4600
Princeton
731 Alexander Rd
Princeton, NJ 08540
609-799-5666
Somerset
81 Veronica Avenue
Somerset, NJ 08873
732-220-9060
Springfield
955 S. Springfield Avenue
Springfield, NJ 07081
973-258-4081
West Orange
475 Prospect Avenue
West Orange, NJ 07052
973-325-2229
Hamilton (closed)
3379 Quakerbridge Road
Hamilton, NJ 08619
609-799-5666
Short Hills (closed)
636 Morris Turnpike
Short Hills, NJ 07078
973-258-4081
Show 10 more

420 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 32
3 IVF
Diminished Ovarian Reserve
Male Factor
Unexplained
European
Income $100K - $199K
Consultant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hong took every concern I had seriously - and after a late loss, I had a lot of them in the following cycles. When I had a medical emergency while under her care, she coordinated treatment with the hospital and attending physicians to make sure that I was getting the correct medical attention I needed. She took time out of her evenings to call and check up on me...We did not wish to transfer more than one to avoid the possibility of twins.
I always received a call from the [RMA of NJ] covering nurse to either provide bloodwork results or answer any questions I had...During the week, while being monitored at the local Morristown clinic, the appointment rarely exceeded an hour. The later you go, the busier it will be. My only complaint would be the often very long wait times at the Basking Ridge location, where you need to go on weekends, as the Morristown location was closed.
How was your experience with Kathleen Hong at RMA of New Jersey?
I feel very fortunate to have been a patient of Dr. Hong's. She was extremely knowledgeable, empathetic and compassionate, available when I had a question or needed advice, and went above and beyond what anyone could expect in terms of managing my care with other doctors during treatment. She frequently checked in with me to make sure I was doing okay and I never felt alone knowing that she was in my corner. I couldn't possibly recommend her enough.
What's one piece of advice would you give a prospective patient of Kathleen Hong at RMA of New Jersey?
Look no further.
During treatment, were you treated like a number or a human with Kathleen Hong at RMA of New Jersey?
Dr. Hong took every concern I had seriously - and after a late loss, I had a lot of them in the following cycles. When I had a medical emergency while under her care, she coordinated treatment with the hospital and attending physicians to make sure that I was getting the correct medical attention I needed. She took time out of her evenings to call and check up on me. It was so obvious that she truly cared. She is exactly the type of person that should become a doctor because she gives it her heart and soul.
Describe the protocols Kathleen Hong used in your cycles at RMA of New Jersey and their degree of success.
After only retrieving 2 eggs from my first cycle, which yielded one high-quality embryo that did result in a pregnancy (which was later lost for unrelated reasons), it became clear that we were working with a diminished ovarian reserve and our second cycle was adjusted accordingly. We did a micro flare protocol next and unfortunately that also yielded only one embryo which did not implant. Dr. Hong and I discussed how to proceed with cycle three and agreed to try an antagonist protocol again. My medications were adjusted once more, which resulted in an amazing 12 eggs retrieved, 11 successfully fertilized and 4 went on to become PGT-normal embryos.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Dayna)
My nurse, Dayna, was wonderful to work with. Even on days when she was out of the office, I always received a call from the covering nurse to either provide bloodwork results or answer any questions I had. Everything was always communicated in a timely manner and very clearly.
Describe your experience with RMA of New Jersey.
During the week, while being monitored at the local Morristown clinic, the appointment rarely exceeded an hour. The later you go, the busier it will be. My only complaint would be the often very long wait times at the Basking Ridge location, where you need to go on weekends, as the Morristown location was closed. Almost every time we waited between one to two hours to be seen and that location was 40 minutes away. This would not deter me from using this clinic again in the future, however, as I feel the care was absolutely worth it.
Describe your experience with your monitoring appointments at RMA of New Jersey.
The clinic can get busy so if time is an issue, it's best to go in earlier. Their hours are very accommodating, from 6-8:30a.
Describe the costs associated with your care under Kathleen Hong at RMA of New Jersey.
We were very fortunate to have insurance cover most of the expenses related to our IVF cycles. We did pay out of pocket for PGS testing of the embryos which I felt was a reasonable amount. The insurance coordinators were really fantastic in detailing exactly what was covered and at what amounts. Aetna did provide incorrect information to the coordinator for our first round of IVF and when it came time to bill, RMA fought for us and submitted multiple appeals and ultimately had the original information provided by Aetna honored, saving us over $2000.
Describe Kathleen Hong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
In previous cycles, I only had one embryo to transfer. During my most recent transfer, only one PGT-normal embryo was transferred. We did not wish to transfer more than one to avoid the possibility of twins.
10
Doctor
Kathleen Hong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
10
10
Age 39 - 40
6 IUI
1 IVF
Donor Sperm
Diminished Ovarian Reserve
European
Income $50K - $99K
Teacher
2nd of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I actually have not met Dr. Bergh, I have only met with his Nurse Practitioner, who has always treated me and my partner with much care...Lauren Nervi is the nurse practitioner taking care of me. I like her, she takes the time to answer all questions me and my partner have ever had...don't be afraid to ask questions, she talks very fast and is very smart, which could possibly feel intimidating but she is very patient.
The RMA team is outstanding, they are professional, gentle, caring, I cannot say enough good things...RMA of NJ does not do multiple embryo transfer, I am ok with that since it can result in twins...The clinic is a well oiled machine/factory. I chose RMA knowing that one does not get a cozy, warm, slow treatment. RMA is to the point, in and out, who's next? When you go for the morning monitoring the doctors go in and out of the exam rooms, and on to the next, and on to the next so quickly; they are attentive and caring but one sees how impersonal the care is.
How was your experience with Paul Bergh at RMA of New Jersey?
Like I mentioned before, I have not met Dr. Bergh even though he is my "assigned" doctor. Lauren Nervi is the nurse practitioner taking care of me. I like her, she takes the time to answer all questions me and my partner have ever had.
What's one piece of advice would you give a prospective patient of Paul Bergh at RMA of New Jersey?
If you meet Lauren Nervi, don't be afraid to ask questions, she talks very fast and is very smart, which could possibly feel intimidating but she is very patient.
During treatment, were you treated like a number or a human with Paul Bergh at RMA of New Jersey?
I actually have not met Dr. Bergh, I have only met with his Nurse Practitioner, who has always treated me and my partner with much care.
Describe the protocols Paul Bergh used in your cycles at RMA of New Jersey and their degree of success.
Due to my insurance which follows the NJ State Mandate, I had to do 6 IUI's before my insurance would even consider covering any IVF retrieval. So we did the IUI's, which none worked. We were told by the NP that this was a high possibility due to my age (39) and my egg reserve. Her rationale was let's get the IUI's out of the way so we can get to the IVF, which has a higher chance for the results of a child.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Jaimie)
The RMA team is outstanding, they are professional, gentle, caring, I cannot say enough good things.
Describe your experience with RMA of New Jersey.
The clinic is a well oiled machine/factory. I chose RMA knowing that one does not get a cozy, warm, slow treatment. RMA is to the point, in and out, who's next? When you go for the morning monitoring the doctors go in and out of the exam rooms, and on to the next, and on to the next so quickly; they are attentive and caring but one sees how impersonal the care is. Personally, I chose this clinic for this reason, I want results, I don't want to waste my time being hand held and being given false hopes, I want results asap. My partner in the other hand would rather have a more intimate setting, I think a smaller practice would give that feeling, however, it is much harder to get appointments in smaller practices.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Well oiled machine with the women being the herd.
Describe the costs associated with your care under Paul Bergh at RMA of New Jersey.
The sperm was not covered by my insurance. The IUI's were partially covered. The IVF retrievals are partially covered, all medicine is covered. We're heading towards the 20K spenditure with all things included right now.
Describe Paul Bergh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
RMA of NJ does not do multiple embryo transfer, I am ok with that since it can result in twins.
What specific things went wrong at RMA of New Jersey?
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New Jersey.
Unfortunately, on the first appointment, either the clinic or the lab lost my partner's blood work and somehow switched my blood type. What ended up happening is that they put her bloodwork under mine, so my bloodtype was hers....long story short we both had to go and get our bloodwork re-done.
10
Doctor
Paul Bergh
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
10
10
Age 38 - 41
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Middle Eastern
Income $100K - $199K
Professor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bergh treats you for YOU. He does not try to sync your cycle with his other patients. He makes a plan based on YOUR needs and makes adjustments throughout the cycle as needed...I refused an antagonist protocol, so he creatively figured out something else and it worked...He has a strong preference for a single embryo transfer, and he requires PGT-A testing...Every step of the way, I was under heavy monitoring and I was involved in decisions made. I was able to ask questions and was treated like a knowledgeable human...
RMANJ is a well-oiled machine. Of all the clinics I have worked with/called, which was many, RMANJ is by far the best organized. They are open 24/7 and everyone I have spoken to has been so helpful...She [nurse at RMANJ] was always so calm and reassuring. She was also very patient with me even though I asked her a million questions...He [Dr. Bergh] has a strong preference for a single embryo transfer, and he requires PGT-A testing...
How was your experience with Paul Bergh at RMA of New Jersey?
I cannot recommend Dr. Bergh enough. Prior to working with Dr. Bergh, I was under the care of a local RE. With the local RE, two retrievals yielded zero embryos for transfer. That clinic told me "that's just the way it is" and wanted to continue treatment without making any adjustments. I then found Dr. Bergh. To work with him, I had to travel to NJ from FL. We decided to do duo-stim in hopes to bank embryos. I won't share numbers here because they can be triggering, but I will share that I was able to bank PGT-A tested embryos from the two retrievals with Dr. Bergh. Every step of the way, I was under heavy monitoring and I was involved in decisions made. I was able to ask questions and was treated like a knowledgeable human. Dr. Bergh did my FET, and I had success. My LO is almost two now, and there's not a day that goes by that I don't thank Dr. Bergh for that. I am currently under Dr. Bergh's care for a second FET. Dr. Bergh is the best!!!
What's one piece of advice would you give a prospective patient of Paul Bergh at RMA of New Jersey?
Don't be afraid to ask questions. Dr. Bergh will answer them in a calm, non-judgmental manner
During treatment, were you treated like a number or a human with Paul Bergh at RMA of New Jersey?
Dr. Bergh treats you for YOU. He does not try to sync your cycle with his other patients. He makes a plan based on YOUR needs and makes adjustments throughout the cycle as needed. He is also very personable. At one point during a retrieval cycle, I was worried about something and he got on the phone with me for about 30 minutes until we talked things through and I felt better. When I got pregnant under his care, I was terrified I'd lose the pregnancy. He, again, got on the phone to calm me down and make me feel more secure in my pregnancy.
Describe the protocols Paul Bergh used in your cycles at RMA of New Jersey and their degree of success.
No birth control. I refused an antagonist protocol, so he creatively figured out something else and it worked.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Nicole Michaels Senker)
She was always so calm and reassuring. She was also very patient with me even though I asked her a million questions.
Describe your experience with RMA of New Jersey.
RMANJ is a well-oiled machine. Of all the clinics I have worked with/called, which was many, RMANJ is by far the best organized. They are open 24/7 and everyone I have spoken to has been so helpful. They're the best!
Describe your experience with your monitoring appointments at RMA of New Jersey.
Efficient well-oiled machine!
Describe the costs associated with your care under Paul Bergh at RMA of New Jersey.
We were part of a program that included two retrievals and as many FETs needed for a live, healthy birth.
Describe Paul Bergh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
He has a strong preference for a single embryo transfer, and he requires PGT-A testing.
10
Doctor
Paul Bergh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
7
0
Age 41
1 IUI
IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
I only saw him [Dr. Seli] once for an initial appointment. He was very clear in explaining the reproductive process and how fertility treatments work. It was very science based, and I found it helpful. He discussed different options and identified potential areas that may impact the fertility journey...After my husband and I saw the doctor and had blood drawn for genetic testing, baseline labs, etc, I was recommended by the nurse to lose a lot of weight before they could proceed with ANY treatment.
RMA has a strict BMI cutoff. I called to ask this before starting, and the information I was provided was only partial information. After my husband and I saw the doctor and had blood drawn for genetic testing, baseline labs, etc, I was recommended by the nurse to lose a lot of weight before they could proceed with ANY treatment...We left feeling humiliated and hopeless, the exact opposite of how you should feel especially seeking fertility treatments.
How was your experience with Emre Seli at RMA of New Jersey?
I only saw him once for an initial appointment. He was very clear in explaining the reproductive process and how fertility treatments work. It was very science based, and I found it helpful. He discussed different options and identified potential areas that may impact the fertility journey.
During treatment, were you treated like a number or a human with Emre Seli at RMA of New Jersey?
RMA has a strict BMI cutoff. I called to ask this before starting, and the information I was provided was only partial information. After my husband and I saw the doctor and had blood drawn for genetic testing, baseline labs, etc, I was recommended by the nurse to lose a lot of weight before they could proceed with ANY treatment.
Describe your experience with your nurse at RMA of New Jersey.
After the consult with the doctor, the nurse went over next steps. Since my BMI was too high for them to be willing to do anything, she proceeded to write after each follow up step “after BMI is under” their limit. Like, we got it. I even had her confirm with the doctor that they would not even try IUI, since both my husband and I were under the impression that we could do IUI while I attempted to get under their BMI limit. It felt very cold.
Describe your experience with RMA of New Jersey.
If you’re too overweight, beware. I called before I went and asked about BMI limit. I was told what BMI limit for IVF, and I understood this to mean the limit was for IVF only, as they did not explain otherwise. At my appointment, the doctor was very thorough discussing reproductive medicine. And he mentioned not being able to do IVF but starting with IUI after the initial testing. My husband and I had bloodwork done. We last met with the nurse who proceeded to tell us the next steps. But after almost all next steps, she proceeded to write that it was only once my BMI was under their cutoff. Most offices will say it is due to anesthesia. But IUI does not use anesthesia at all. RMA will not provide any treatment if you are over their BMI limit, period. I find the practice to be fat phobic as there is no reason why they could not choose to move forward with IUI. There should have been informed consent before we had an appointment and tons of testing completed, as I would not have proceeded with the appointment. It felt humiliating, and we left feeling completely hopeless. I have gone elsewhere since and felt treated with respect every time.
What specific things went wrong at RMA of New Jersey?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New Jersey.
Per my previous statement, they were unclear about BMI limits even though I specifically called. They should be upfront about this and communicate it clearly, as the appointment was a complete waste of time. We left feeling humiliated and hopeless, the exact opposite of how you should feel especially seeking fertility treatments.
7
Doctor
Emre Seli
Humanity
Communication
Frequency Seen
0
Clinic
RMA of New Jersey
Basking Ridge
Scheduling
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
9
Age 34
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fischer fully explained the treatments that were available to us, guided us on the probability of conception through IUI vs IVF, and never pushed us towards a specific treatment. (we decided on IVF due to the higher probability that we would conceive...[she] was able to perform both my egg retrieval and embryo transfer. She also performed my last 2 ultrasounds at RMA after I was pregnant
There were only a handful of times that I had to wait for my appointments. I think RMA does a great job of prioritizing the patients who come in regularly for morning monitoring (for blood work and/or ultrasounds) which is great because you have to go so frequently! Most of the doctors were great as well- I did not see my assigned doctor at every visit- I would see the doctor who was performing the ultrasounds that morning
How was your experience with Catha Fischer at RMA of New Jersey?
Since my first consultation with Dr. Fischer, which was virtual due to the COVID pandemic, I immediately liked her and felt I could trust her 100%. Her knowledge and compassion were extremely evident. She was very reassuring and she was the first doctor who diagnosed me with PCOS at the age of 34. For most of my adult life, I tried to tell my doctors that I felt that something was "off," but I felt that my doctors never really listened to me and brushed aside my symptoms. Within the first 5 minutes of my first conversation with Dr. Fischer, she was able to diagnose me with PCOS, which was one of the factors of our infertility. It was both reassuring and upsetting for me, and Dr. Fischer displayed so much compassion and gave my husband and me hope that we could conceive with fertility treatments. Dr. Fischer fully explained the treatments that were available to us, guided us on the probability of conception through IUI vs IVF, and never pushed us towards a specific treatment. (we decided on IVF due to the higher probability that we would conceive.) I was also so happy that Dr. Fischer was able to perform both my egg retrieval and embryo transfer. She also performed my last 2 ultrasounds at RMA after I was pregnant, which I was also happy about! I would definitely recommend Dr. Fischer- she is warm, compassionate, funny, and very knowledgeable.
What's one piece of advice would you give a prospective patient of Catha Fischer at RMA of New Jersey?
While RMA tries to help the patient with exploring treatment options and costs involved, make sure you do your own research and contact your insurance company to find out what is covered!
During treatment, were you treated like a number or a human with Catha Fischer at RMA of New Jersey?
Dr. Fischer absolutely treated me as a human, but at times, the clinic itself felt like a "baby factory." I have absolutely zero criticisms of Dr. Fischer though! She is wonderful.
Describe the protocols Catha Fischer used in your cycles at RMA of New Jersey and their degree of success.
My husband and I decided to pursue IVF rather than try IUI first. The success rate of IVF was much higher for us, and we didn't want to wait any longer! I have PCOS and my husband also has an infertility factor having to do with his sperm (low morphology and motility,) and Dr. Fischer felt that we would be very successful with IVF. I did one cycle of ovarian stimulation injections for IVF. The embryos were biopsied and tested for genetic abnormalities (PGS testing.) Turns out my IVF cycle was very successful- we created 25 embryos and we decided to test 12. Amazingly, 11 of the 12 embryos were viable! The embryos were then frozen, and I had my embryo transfer a little over a month after my egg retrieval. I am currently 12 weeks pregnant!
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Adrienne)
The nurse assigned to me was always prompt with returning my phone calls and calling me to give medication instructions during my cycles. I really can't criticize too much, however, I felt that she didn't always communicate certain things to me. I felt that I had to ask a lot of questions in order to get all of the information I needed. For example, there are certain restrictions you have before and after egg retrieval as well as after the embryo transfer (i.e. what to avoid doing, such as exercising.) I felt that my nurse wasn't fully forthcoming with some of that information, so I researched a lot online, then asked her questions to confirm. At times I felt a little rushed during our calls as well. Also, when I spoke with other nurses that covered for my nurse when she was off, I felt that they spent more time with me on the phone, I didn't feel rushed, and they were more detailed about my treatments, what to expect, side effects, what to avoid, etc. So I think it really depends on which nurse is assigned to you and whether you will have a more positive experience.
Describe your experience with RMA of New Jersey.
There were only a handful of times that I had to wait for my appointments. I think RMA does a great job of prioritizing the patients who come in regularly for morning monitoring (for blood work and/or ultrasounds) which is great because you have to go so frequently! Most of the doctors were great as well- I did not see my assigned doctor at every visit- I would see the doctor who was performing the ultrasounds that morning. (Dr. Margolis and Dr. Maguire were great!) I only had 2 bad experiences during ultrasounds- one doctor was kind of aggressive during an US during egg stimulation which was very painful, and another nurse practitioner was very insensitive to me when she found a sub-chorionic bump on my first US after I was pregnant, which scared me. There are times when you feel like "just a number," but overall, I had a good experience at RMA.
Describe your experience with your monitoring appointments at RMA of New Jersey.
The hours for monitoring are very early in the morning, which was fine with me because it worked well with my work schedule. I barely ever had to wait for blood work or ultrasound. I think there were maybe 3-4 times when I had to wait longer than usual.
Describe the costs associated with your care under Catha Fischer at RMA of New Jersey.
I was fortunate that my insurance covered all of the IVF procedures and most of my medications (or I had a small co-pay.) However, we still had out of pocket costs. If you pursue IVF, insurance does not cover embryo biopsy or genetic testing. You also have to pay a fee for each embryo you decide to test (I believe it was $200 per embryo.) You also have to pay out of pocket for cryopreservation, and you have to continue to pay an annual fee to keep them stored. I had a couple of other bills for one of my test procedures and for anesthesia during egg retrieval. In all, we spent a little over $6,000 for IVF.
Describe Catha Fischer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
RMA highly recommends single embryo transfer, which we were 100% fine with.
10
Doctor
Catha Fischer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
6
8
Age 33 - 34
3 IUI
PCOS
Uterine Fibroids
European
Income $200K - $499K
Marketer or PR
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I really like Dr. Jurema, he's kind and patient - he's never hesitated to answer one of my questions and has been considerate of my emotions throughout the process. He's also done a great job communicating with my jokester husband during our consults as well! I have struggled with his availability a couple times, but it hasn't been anything that's deterred me significantly...
The registration process [at RMA of NJ] was a disaster - ideally they should just overhaul the phone/online system because I was invested in getting in there but it was really a nightmare trying to set up my first appointment. Overall - the portal seems really old and it's odd to me that you can't do everything in 1 place (scheduled appts, report day 1 via message and not just having to call, etc...Pill IUI was $1000-1500, injectable IUI was $3000+
How was your experience with Marcus Jurema at RMA of New Jersey?
I really like Dr. Jurema, he's kind and patient - he's never hesitated to answer one of my questions and has been considerate of my emotions throughout the process. He's also done a great job communicating with my jokester husband during our consults as well! I have struggled with his availability a couple times, but it hasn't been anything that's deterred me significantly.
During treatment, were you treated like a number or a human with Marcus Jurema at RMA of New Jersey?
I felt like it was right in between - treatments I would say a number (felt rushed/transactional), consultations I felt like a human (he would reference past conversations we had).
Describe the protocols Marcus Jurema used in your cycles at RMA of New Jersey and their degree of success.
I was told that I likely had PCOS so there needed to be regulation around my ovulation. We agreed that I would go through a few rounds of IUI as I was not comfortable skipping right to IVF (even though I could have), so I had 2 Letrazole + trigger shot IUI cycles and then 1 Follistim injectable + trigger shot IUI cycle. Letrazole was truly awful in terms of mood swings and not feeling like myself. Follistim was even moreso. I shared symptoms for all of this and Dr. Jurema and I agreed that I was likely just very sensitive to the medications. The pill IUIs only resulted in 1ish follicles each, so the goal of the injectible round was to aim for more follicles - I ended up reacting really well and had 3ish follicles that round (there was discussion that I may have 3-4 and I was cautioned that Dr. Jurema may have decided to cancel but he did not). We've agreed that IVF is the best next step following 3 failed IUIs.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Melissa)
Melissa was a wreck - bad communicator, I was consistently asking for details that I expected she would clearly lay out to me given this wasn't an experience I'd had previously and her overall demeanor came across so blah, not interested or invested. I asked to speak with someone about switching and was told she would be going on leave soon so I was getting a new nurse anyways (which was great news). Assuming I'd just hear from the new nurse based on my request, I was SO frustrated to get a voicemail from Melissa telling me that she was going out on maternity leave... are you kidding? Why would you share that with someone who had no idea you were pregnant and who was also trying to get pregnant themselves? It just seemed like a horrible move in terms of bedside manner/courtesy.
Describe your experience with RMA of New Jersey.
The registration process was a disaster - ideally they should just overhaul the phone/online system because I was invested in getting in there but it was really a nightmare trying to set up my first appointment. Overall - the portal seems really old and it's odd to me that you can't do everything in 1 place (scheduled appts, report day 1 via message and not just having to call, etc.). None of these are showstoppers just an annoying part of working with them.
Describe the costs associated with your care under Marcus Jurema at RMA of New Jersey.
Pill IUI was $1000-1500, injectable IUI was $3000+ (which was not communicated effectively nor explained effectively because frankly, it wasn't more effort for them so I didn't understand why I was paying more - same number of monitoring appts). Consults charged separately.
What specific things went wrong at RMA of New Jersey?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New Jersey.
I had conflicting information shared around no having intercourse while going through IUI cycles - it was annoying but I worked with Dr. Jurema to get his position on it.
6
Doctor
Marcus Jurema
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
9
Age 31 - 32
2 IUI
Unexplained
South Asian
Income $200K - $499K
Marketer or PR
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Shefali Shastri] tends to talk fast and passionately. Make sure you come prepared with questions and take notes so you do not miss anything...has excellent bedside manner and always gave us personalized attention during our visits. She made us feel comfortable with the treatment, answered questions, and acknowledged us with a warm hello anytime she saw us waiting in the office in between appointments.
Underwent IUI cycle [at RMA of New Jersey]...[The nurse] can come across as too direct at times. Communication is timely, responsive to phone and email messages, and makes sure that questions are promptly answered...They have a quick and easy sign in process including biometrics. They have set time windows for routine testing appointments which is efficient. Weekend hours and a team to backup the primary doctor are available. Weekends tend to be busy so it is important to make sure you go early in the window to avoid waiting. The very first time we tried to get an appointment with RMA, we were given incorrect information about requiring a referral. This did cause us to waste a few weeks. However, they did apologize and address their staff training when we brought it to their attention. They usually have breakfast items available for their early morning appointments which is a nice touch. Also have info on support groups and offer a free therapy session which is helpful.
How was your experience with Shefali Shastri at RMA of New Jersey?
We really like Dr. Shastri and highly recommend her. She is very knowledgeable and comfortable explaining the different treatment options and protocols available. We appreciate that while she is warm and approachable, Dr. Shastri is also direct and does not set unrealistically high expectations. She clearly explained the expected success rates and how they might relate to our particular situation. Her matter-of-fact approach and answers to our detailed questions worked well for us; however we understand that they may not be for everyone.
What's one piece of advice would you give a prospective patient of Shefali Shastri at RMA of New Jersey?
She tends to talk fast and passionately. Make sure you come prepared with questions and take notes so you do not miss anything.
During treatment, were you treated like a number or a human with Shefali Shastri at RMA of New Jersey?
Dr. Shefali M. Shastri has excellent bedside manner and always gave us personalized attention during our visits. She made us feel comfortable with the treatment, answered questions, and acknowledged us with a warm hello anytime she saw us waiting in the office in between appointments.
Describe the protocols Shefali Shastri used in your cycles at RMA of New Jersey and their degree of success.
Underwent IUI cycle. Protocol used was: (1) Day 3 baseline ultrasound and blood work (2) Daily Follistim / Gonal-F injection starting Day 3 (3) Day 7 ultrasound and blood work (4) Ovidrel trigger at night (5) Two consecutive days of IUI following Ovidrel trigger (6) Progesterone test 7 days after IUI, followed by progesterone suppository if needed (7) Pregnancy test blood work 14 days after IUI
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Lynette Cardona)
Can come across as too direct at times. Communication is timely, responsive to phone and email messages, and makes sure that questions are promptly answered.
Describe your experience with RMA of New Jersey.
RMA (both Basking Ridge and Springfield) locations are clean and organized. They have a quick and easy sign in process including biometrics. They have set time windows for routine testing appointments which is efficient. Weekend hours and a team to backup the primary doctor are available. Weekends tend to be busy so it is important to make sure you go early in the window to avoid waiting. The very first time we tried to get an appointment with RMA, we were given incorrect information about requiring a referral. This did cause us to waste a few weeks. However, they did apologize and address their staff training when we brought it to their attention. They usually have breakfast items available for their early morning appointments which is a nice touch. Also have info on support groups and offer a free therapy session which is helpful.
Describe Shefali Shastri's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
Not applicable
8
Doctor
Shefali Shastri
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 39
5 IUI
6 IVF
1 Egg Freezing
Donor Sperm
Male Factor
Poor Egg Quality
European
Middle Eastern
Income $100K - $199K
Lawyer
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bergh did not rush through my initial appointment and also agreed to perform my egg retrieval even though he was not the doctor on schedule for the day. He called to check on me after the retrieval and spent a lot of time on the phone explaining the results, etc. ... Dr. Bergh is very direct in his delivery, but also very kind and helpful. He genuinely wants to help you have a family.
RMA has a large network of offices in NJ so you can go to morning monitoring at any location. The Englewood office seems to be very slow at times for the bloodwork and ultrasound in the morning. In fairness, they do thoroughly disinfect after each patient and it adds to the wait time. I usually receive a call before noon with my results and instructions. Overall, RMA is very well organized and nothing is left to doubt.
How was your experience with Paul Bergh at RMA of New Jersey?
Dr. Bergh did not rush through my initial appointment and also agreed to perform my egg retrieval even though he was not the doctor on schedule for the day. He called to check on me after the retrieval and spent a lot of time on the phone explaining the results, etc. While I do not email with him directly and have not been going to Basking Ridge for scans (too far to drive), I feel like he has been on top of my case since the beginning.
What's one piece of advice would you give a prospective patient of Paul Bergh at RMA of New Jersey?
Come prepared to your initial appointment with all your questions ready to go.
During treatment, were you treated like a number or a human with Paul Bergh at RMA of New Jersey?
Dr. Bergh is very direct in his delivery, but also very kind and helpful. He genuinely wants to help you have a family. In my initial consultation with him, he spent over an hour speaking to me, answering my questions, showing me statistics, etc. I never once felt rushed or like he was tired of my questions. He also made sure to call me the day of my egg retrieval (after the procedure) and was so supportive and empathetic to my situation. I did not achieve the desired result, but he was able to explain why and he helped boost me up and made me feel like he's a member of my team.
Describe the protocols Paul Bergh used in your cycles at RMA of New Jersey and their degree of success.
We are currently doing a back to back cycle (two stims phases right after each other). We had a luteal phase start for my first cycle with an egg retrieval. Now I will have a week off and will likely jump right back in to a stim cycle. I have low ovarian reserve and my egg quality is also poor, so the thought is this protocol will help jumpstart the follicle development and hopefully the better quality eggs will mature.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Nicole S)
Nicole is a dream come true! I have been to other REs and the nursing staff is usually so busy and overwhelmed they don't have much time to discuss treatment etc. Nicole responds to all emails within a day and usually calls as well in case any questions arise from her explanations. She is extremely compassionate, empathetic and helpful. It is clear she is in constant contact with Dr. Bergh and discussed all concerns directly with the doctor.
Describe your experience with RMA of New Jersey.
The best thing is that the clinic has remained open during the covid-19 pandemic. RMA has a large network of offices in NJ so you can go to morning monitoring at any location. The Englewood office seems to be very slow at times for the bloodwork and ultrasound in the morning. In fairness, they do thoroughly disinfect after each patient and it adds to the wait time. I usually receive a call before noon with my results and instructions. Overall, RMA is very well organized and nothing is left to doubt.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Morning monitoring in Basking Ridge was efficient. Given the pandemic, weekend hours have been extended until 11 am. Those with a last name at the beginning of the alphabet were seen before 9 am and those at the end of the alphabet were seen between 9 am and 11 am. During the week I went to Englewood for monitoring hours. The team was less efficient and while they try to take people on a first come basis, it doesn't always work out that way. It can be frustrating to wait 40 minutes when there are only 5 patients in the office. Again, this may be due to the extra measures being taken for covid-19.
Describe the costs associated with your care under Paul Bergh at RMA of New Jersey.
Still undergoing treatment so final costs have not been determined. I do have coverage for treatment under my husband's insurance policy, but had to pay a $4000 co-pay prior to starting the cycle.
Describe Paul Bergh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
N/A
10
Doctor
Paul Bergh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
8
Age 33 - 34
1 IUI
1 IVF
Male Factor
PCOS
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Werner is very kind, knowledgeable and professional. She gave us all the options when we came to her for consultation. She answered all my questions and never rushed us into making any decisions. So far I have gone through one IUI and one egg retrieval with Dr. Werner and we have 5 embroys ready to be transfered!...suggested IVF with ICSI due to minor male factor. We had 26 eggs retrieved due to PCOS and 5 embroys after PGS. Currently we are waiting for the transfer...strongly advised eSET becuase multiple embroy transter will increase the risk for both baby and the mother which I agreed.
we have spent around $2500 for one IUI and $20000 for IVF stimulation and egg retrieval [at RMA of New Jersey]...whole organization is working pretty efficient and professional, the clinic is very nice and clean...I think maybe becuase there are so many patients so there is not much customization treatment for individual patient. Also I was quite surprised to find RMANJ does not have a patient portal...Maryellen [nurse] was good with communication and calling me with results and instructions. However she seems not comfortable with email communications which was my prefered way of communication.
How was your experience with Marie Werner at RMA of New Jersey?
Dr. Werner is very kind, knowledgeable and professional. She gave us all the options when we came to her for consultation. She answered all my questions and never rushed us into making any decisions. So far I have gone through one IUI and one egg retrieval with Dr. Werner and we have 5 embroys ready to be transfered!
What's one piece of advice would you give a prospective patient of Marie Werner at RMA of New Jersey?
Be prepared for your consultation and ask a lot of questions, Dr. Werner will be very patient to answer them all.
Describe the protocols Marie Werner used in your cycles at RMA of New Jersey and their degree of success.
We did one IUI, and then we went straight to IVF. Dr. Werner suggested IVF with ICSI due to minor male factor. We had 26 eggs retrieved due to PCOS and 5 embroys after PGS. Currently we are waiting for the transfer.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Maryellen)
Maryellen was good with communication and calling me with results and instructions. However she seems not comfortable with email communications which was my prefered way of communication.
Describe your experience with RMA of New Jersey.
RMANJ is definately one of the best fertility clinics in the US, the whole organization is working pretty efficient and professional, the clinic is very nice and clean and most importantly their suceessful rate is one of the highest. However I think maybe becuase there are so many patients so there is not much customization treatment for individual patient. Also I was quite surprised to find RMANJ does not have a patient portal.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Mornitoring experience was very good, I was able to in and out within 20 mins
Describe the costs associated with your care under Marie Werner at RMA of New Jersey.
Nothing was covered for fertility from my insurance and so far we have spent around $2500 for one IUI and $20000 for IVF stimulation and egg retrieval.
Describe Marie Werner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
Dr. Werner strongly advised eSET becuase multiple embroy transter will increase the risk for both baby and the mother which I agreed.
What specific things went wrong at RMA of New Jersey?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New Jersey.
There was one time I called my nurse for one of my bloodwork result, however there was no response. Also when I tried to email her, there was always delayed response.
7
Doctor
Marie Werner
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
0
0
Age 33
2 IVF
Unexplained
Other
European
Income $50K - $99K
3rd of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Doctor Drews acknowledged in our first meeting this mistakes that were made by the first doctor and assured us he’d give us a different protocol for the second round. During the second round it was nearly impossible to see Dr.Drews. He didn’t even call us to share our results that this round was not successful - our nurse did and told us if we wanted to know why we could schedule to see him. I called several times to get an appointment with him and was told I’d have to wait about a month to even speak with him. When we did get to see him he gave us absolutely no definitive answers - he blamed smoking ( Neither of us are smokers ) he said it could be from medications but absolutely not one answer as to why. He then proceeded to push doner eggs. We both stated that It’s not something we’d want t
you will not likely see the same doctor twice in one cycle [at RMA of New Jersey]. It feels like a revolving door and you are on your own. No general information about what to do to have a successful cycle. Lack of explanation - they make you feel as if they don’t want to tell you much about what happened or they try to keep you in the dark - or they simply can’t answer you...It was supposed to be a different result from the first cycle. When the results seemed to be similar the week of the retrieval I asked if they’d suggest canceling the cycle and they did not agree and I felt their professional opinion would be better than mine. This cycle had worse results than the first.
How was your experience with Michael Drews at RMA of New Jersey?
Absolutely predatory, careless, checked out, cold, no compassion. A factory farm for IVF clinics. He said he would check in with my OBGYN and other doctors and he did not. Infect they were unable to be in touch with him too. - I understand fertility IQ only checks negative reviews. Which is very upsetting because I feel after this I’ve found other negative experiences with him from other sources. I wish that negative reviews were as welcomes as the positive reviews . I wouldn’t have waisted a round of IVF with them.
What's one piece of advice would you give a prospective patient of Michael Drews at RMA of New Jersey?
RUN
During treatment, were you treated like a number or a human with Michael Drews at RMA of New Jersey?
We originally had decided on RMA because of a specific doctor. Half way through or first failed cycle - when calling to let us know that no embryos made it - he also let us know he’d be leaving to start another clinic in Cali. Which was something everyone at RMA knew when we started our first cycle. They attempted to push us on to another doctor that I met with and felt very uncomfortable with and we had to insist on seeing Dr.Drews who was recommended to us as the “ best doctor at the clinic” - it was a battle to even have a choice in what doctor we saw after they roped us in. The first round I’d like to add was botched - medications were not ordered - lack of contact - only saw the first doctor three times from the entire cycle. He did nothing but read results from a paper. Doctor Drews acknowledged in our first meeting this mistakes that were made by the first doctor and assured us he’d give us a different protocol for the second round. During the second round it was nearly impossible to see Dr.Drews. He didn’t even call us to share our results that this round was not successful - our nurse did and told us if we wanted to know why we could schedule to see him. I called several times to get an appointment with him and was told I’d have to wait about a month to even speak with him. When we did get to see him he gave us absolutely no definitive answers - he blamed smoking ( Neither of us are smokers ) he said it could be from medications but absolutely not one answer as to why. He then proceeded to push doner eggs. We both stated that It’s not something we’d want to do. He continued to push and even said “ oh that’s what they all say I’m sure after a few years of trying unsuccessfully you’ll be back for the doner eggs”. I only saw/spoke doctor Drews twice during the entire cycle. Not available for questions, concerns, did not give any helpful information.
Describe the protocols Michael Drews used in your cycles at RMA of New Jersey and their degree of success.
It was supposed to be a slow grow of my eggs. It was supposed to be a different result from the first cycle. When the results seemed to be similar the week of the retrieval I asked if they’d suggest canceling the cycle and they did not agree and I felt their professional opinion would be better than mine. This cycle had worse results than the first.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Our nurse was not from dr.drews team - she was the only one who was helpful in the entire clinic )
The primary nurse Christine was the only reason we trusted to stay for a second round. She was helpful but it also felt that she didn’t have time. She seemed to be the only one working in the clinic. I feel that if she had less on her plate our cycles would have been more successful. The ordering of medication was incorrect both cycles. The first cycle we confirmed the list of medications we had and that it was correct before we started. The day before we learned that it was not correct and had to order a trigger shot. The entire cycle was almost lost due to their lack of care or time. I partially blame the stressed RMA directly caused me for my first failed round.
Describe your experience with RMA of New Jersey.
Strengths - they’re very good sales people and the look and cleanliness of the facility. Weakness - compassion, organization, doctors availability. The fact that you will not likely see the same doctor twice in one cycle. It feels like a revolving door and you are on your own. No general information about what to do to have a successful cycle. Lack of explanation - they make you feel as if they don’t want to tell you much about what happened or they try to keep you in the dark - or they simply can’t answer you.
Describe your experience with your monitoring appointments at RMA of New Jersey.
The monitoring appointments were fine. The nursing staff and staff that took blood were lovely. The doctors for monitoring were different everyday. One being the one I felt very uncomfortable with. No consistency at all
Describe the costs associated with your care under Michael Drews at RMA of New Jersey.
Very expensive. Our cycles were covered by our Insurance however we had to pay a very large sum for our genetic testing. The day before we started our second cycle at about 2:30 in the afternoon we received a call from Jenna in finance telling me that we had no IVF coverage which was not true. We spoke with our insurance provider who also assured us our insurance was in place. My husband and I both had to leave our work early to spend over three hours on the phone with Jenna and our insurance yo convince them that we have coverage. The insurance agent even put us on a three way call to tell her we have been approved for the cycle. The insurance agent was even irritated by their issues. The mistake in the end was on their part. Surprise surprise. They tell you don’t be stressed and then tell you the day before a cycle you have no insurance. Absolutely incompetent.
What specific things went wrong at RMA of New Jersey?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New Jersey.
Failed to order proper medication for both cycles. Both times we had emailed our nurse with a list of the medications we did receive and we’re told that we had everything when in fact we did not. For the first cycle results we had to hunt down our first doctor on his last day with the clinic to get our results that had been sitting on his desk for days. For the results of our second cycle doctor Drews couldn’t even take 5 minutes to call and share the results or what went wrong himself. Our nurse called us and gave us the news in a quick 3 minute call and told us to schedule with him.
0
Doctor
Michael Drews
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 28 - 29
1 IVF
1 Embryo Freezing
Anovulation
PCOS
Recurrent Pregnancy Loss
Other
South Asian
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had recurrent miscarriages and no one knew why. When we met Dr. Fischer, she provided us with more information than we had received over the course of 2 years...I was diagnosed with Balanced Translocation (BT). She spent about an hour going over the diagnosis...retrieval resulted in 33 eggs, 27 fertilized, 15 Day 5 blasts, and 5 were balanced/normal PGD...I'm currently 20 weeks pregnant with our miracle baby
The clinic [at RMA of New Jersey] itself is extremely well-coordinated, they use modern-day technology to communicate with their patients, and have an astounding turn around times for bloodwork. They work like a well-oiled machine. The staff is simply kind, efficient, and entirely intelligent...Sarah was readily available to us. She was punctual and always called with our daily plans and protocols.
How was your experience with Catha Fischer at RMA of New Jersey?
We met Dr. Fischer on our first consultation visit. My husband and I had seen a series of OBGYN's that just didn't know what was wrong with us. I had recurrent miscarriages and no one knew why. When we met Dr. Fischer, she provided us with more information than we had received over the course of 2 years. I won't lie, we left the clinic a bit overwhelmed with the amount of information that was laid on us. She called us back for testing, but I was working full time and felt like it was just too much. The clinic was so understanding of this when I canceled my appointment. I took a month-long break and then decided I was ready for testing. I went into the clinic and had everything drawn up. Dr. Fischer's response came fairly quickly after all the results were in. I was diagnosed with Balanced Translocation (BT). She spent about an hour going over the diagnosis. She waited patiently as I took notes and tried to understand what was going on and what my options were. She offered to call my husband and re-explain everything to him as well since he couldn't be on the call at the same time as me. She offered a couple of different solutions to our diagnosis but it was obvious that we needed to move forward with IVF with PGD testing in order to reduce the risk of having more miscarriages. Dr. Fischer was readily available for us, to prescribe medication as my bloodwork developed, to answer questions as they arose, and put us at realistic ease when things were really looking south. She performed both the retrieval and the transfer. During both procedures, we felt like we were in capable hands. My retrieval resulted in 33 eggs, 27 fertilized, 15 Day 5 blasts, and 5 were balanced/normal PGD. Her medical protocol had worked outstandingly for us. She really has a way of making you feel like you're her most important patient. The best part, I'm currently 20 weeks pregnant with our miracle baby.
What's one piece of advice would you give a prospective patient of Catha Fischer at RMA of New Jersey?
Don't be afraid to ask questions -- she has so much to offer, take advantage of it!
During treatment, were you treated like a number or a human with Catha Fischer at RMA of New Jersey?
Dr. Fischer was extremely empathetic as we navigated uncharted territories. When I came to her I had experienced two losses; before even getting to the testing portion I felt extremely overwhelmed coming into a fertility clinic. Dr. Fischer took her time with us, she was extremely patient as we came to terms with our diagnosis. She called and explained everything thoroughly and ensured I understood every aspect of it. She has an extremely calming demeanor that just puts you at ease. I'm not sure how it's possible, but out of her all her patients she truly makes you feel like she knows you well. She remembers details of things you've told her medically and not. She greets you as if she's known you forever. Small things like this made us feel like we were not only in capable hands, but caring ones too.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Sarah Robinson)
Sarah was readily available to us. She was punctual and always called with our daily plans and protocols. She took the time to explain everything to us. She did everything she was supposed to. I will say, my one frustration with her, was that it always felt like I was inconveniencing her with questions. She comes off as mildly annoyed a bit. Not sure if it was personal, or the job. In the end, she always came through, but there was always a tiny bit of snark.
Describe your experience with RMA of New Jersey.
RMA is one of the best clinics I have ever heard of. I am so blessed to have found them and be a part of their patient community. The clinic itself is extremely well-coordinated, they use modern-day technology to communicate with their patients, and have an astounding turn around times for bloodwork. They work like a well-oiled machine. The staff is simply kind, efficient, and entirely intelligent.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Monitoring appointments were always every morning from 5:45 AM to 7:30 AM. If you needed to go in over the weekend, the office would then transfer you to Basking Ridge. They were usually very quick, I would be in an out within 30 minutes. I think on two occasions they were quite overwhelmed and it took longer -- closer to an hour. I suspect because those were days coming off of holidays / long weekends. Either way, the entire process itself was very efficient.
Describe the costs associated with your care under Catha Fischer at RMA of New Jersey.
Insurance did not cover anything, everything was out of pocket. It cost us about 30k for one full IVF cycle (including testing, bloodwork, retrieval, PGD testing, and retrieval). It will continue to cost us $1200 every year to keep our embryos on ice, and furthermore when we transfer future embryos.
10
Doctor
Catha Fischer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 31 - 32
1 IVF
Male Factor
Black or African-American
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Hong was warm and welcoming from the beginning. As a woman of color, infertility is not often talked about and she really allowed me the opportunity to express the struggles behind that. Dr. Hong explained the process in terms that I could educate our family and friends with as well. She provided us all the facts, details, etc. yet allowed us to make our own informed decisions...She developed a great relationship with my husband which made him feel equally as comfortable...
Mary Ellen [nurse at RMA of New Jersey] was super helpful in answering all my questions or connecting me with the doctor. I often reached out to double check things and she happily went over my questions in detail. She was great. I worked with Emily briefly when starting a new transfer that has been put on hold. She has been wonderful, checking in and keeping in touch....RMA is doing whatever they can to serve their patients, while making them feel comfortable and less alone than we already do....
How was your experience with Kathleen Hong at RMA of New Jersey?
Dr. Hong was compassionate and honest from the very beginning. She called us on Chrtistmas Eve with our embryo results because she knew my anxiety would not allow me to enjoy the holiday. She developed a great relationship with my husband which made him feel equally as comfortable. Dr. Hong is an extension of our family and has restored my faith in doctors, medicine and science as a whole.
What's one piece of advice would you give a prospective patient of Kathleen Hong at RMA of New Jersey?
Tell her eveything. Your thoughts your fears your likes and dislikes. She is so genuine and will tailor your experience to your needs physically mentally and emotionally which is beyond incredible!
During treatment, were you treated like a number or a human with Kathleen Hong at RMA of New Jersey?
Dr. Hong was warm and welcoming from the beginning. As a woman of color, infertility is not often talked about and she really allowed me the opportunity to express the struggles behind that. Dr. Hong explained the process in terms that I could educate our family and friends with as well. She provided us all the facts, details, etc. yet allowed us to make our own informed decisions. Dr. Hong gave me the gift of Motherhood. Her bedside manner is angelic and I would highly recommend her to anyone I know in the fertility space.
Describe the protocols Kathleen Hong used in your cycles at RMA of New Jersey and their degree of success.
Egg Retrieval: I do not recall the names of the specific medications. Transfer Meds: Baby aspirin Endomentrin Estradiol
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Mary Ellen Matthews / Emily)
Mary Ellen was super helpful in answering all my questions or connecting me with the doctor. I often reached out to double check things and she happily went over my questions in detail. She was great. I worked with Emily briefly when starting a new transfer that has been put on hold. She has been wonderful, checking in and keeping in touch.
Describe your experience with RMA of New Jersey.
RMA is doing whatever they can to serve their patients, while making them feel comfortable and less alone than we already do. Ask questions and find the team that works for you. Not every match is a perfect one but it is out there!
Describe your experience with your monitoring appointments at RMA of New Jersey.
I went to Morristown and worked in Parsippany. I typically went on the later end of the appointment time mainly because I am not a morning person.
Describe the costs associated with your care under Kathleen Hong at RMA of New Jersey.
I do not recall the specifics but most insurances do not cover embryo storage or the PGS testing. The testing can be costly however we felt it was the best approach for our diagnosis.
Describe Kathleen Hong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
Dr. Hong assured us that a single embryo transfer was the safest and had the great success for a pregnancy for our diagnosis.
10
Doctor
Kathleen Hong
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
10
Age 31
1 IVF
1 Egg Freezing
Male Factor
PCOS
Ashkenazi Jewish
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kaser is very patient and kind.l had a lot of questions for him and he was able to answer all of them during our appointment. He performed my saline sonogram and my initial consult sonogram. He walked me through the whole IVF process then circled back to my immediate next steps....IVF- saline sonogram to confirm presence of fibroids, scar tissue,etc. Sema4 genetic testing to confirm my partner and I are not carriers for the same diseases. Nutritional consult for healthy lifestyle. IVF egg retrieval medications
RMANJ has Lots of locations, caring and understanding staff, high live birth success rate. Would love if all locations had weekend hours, but we were able to make all of our appointments within reason. They are very open with information and data. The finance department is probably the weakest department, not as sensitive to the large sum of money, ask you to do a lot of calls to your own insurance.... Monitoring would be in the early morning hours
How was your experience with Daniel Kaser at RMA of New Jersey?
Dr. Kaser is very patient and kind.l had a lot of questions for him and he was able to answer all of them during our appointment. He performed my saline sonogram and my initial consult sonogram. He walked me through the whole IVF process then circled back to my immediate next steps.
What's one piece of advice would you give a prospective patient of Daniel Kaser at RMA of New Jersey?
Educate yourself too, while Dr Kaser will answer your questions, make sure you know all of your questions.
During treatment, were you treated like a number or a human with Daniel Kaser at RMA of New Jersey?
Dr. Kaser and my nurse have been so patient in answering all of my questions (which took an hour and a half before signing my consents) and keeping regular contact during my care.
Describe the protocols Daniel Kaser used in your cycles at RMA of New Jersey and their degree of success.
IVF- saline sonogram to confirm presence of fibroids, scar tissue,etc. Sema4 genetic testing to confirm my partner and I are not carriers for the same diseases. Nutritional consult for healthy lifestyle. IVF egg retrieval medications: Gonal F, lodose HCG, cetrotide. Pregnyl and lupron trigger. 13 eggs retrieved, 11 mature. PCOS treatment- blood test and sonogram, confirmed and prescribed me metformin.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Kim Sorochen)
Kim would call me and answer any email questions right away. There are several departments, one for meds, one for financial, etc. She wouldn't pass me around unnecessarily and helped me during med delivery, etc.
Describe your experience with RMA of New Jersey.
RMANJ has Lots of locations, caring and understanding staff, high live birth success rate. Would love if all locations had weekend hours, but we were able to make all of our appointments within reason. They are very open with information and data. The finance department is probably the weakest department, not as sensitive to the large sum of money, ask you to do a lot of calls to your own insurance.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Monitoring would be in the early morning hours, everyone who arrives gets seen in the order they arrive. It was never a long wait. I needed to lay down for blood draw they always put me in a room for this. Some of the monitoring doctors would be a little rushed and not explain the measurements or calculations in the sonogram
Describe the costs associated with your care under Daniel Kaser at RMA of New Jersey.
Insurance covered most of my treatment. Embro cryopreservation and genetic testing were not covered ($5k). And probably another $1-2k for copays, medication, etc.
Describe Daniel Kaser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
RMA does single embryo transfer for younger patients who have not undergone a cycle before
9
Doctor
Daniel Kaser
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, 9 Eggs Frozen
9
9
Age 22 - 28
2 Egg Freezing (cancer)
Cancer
Diminished Ovarian Reserve
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bergh has great bedside manner. He remembered me from my initial visits five years prior and offered great support as I decided between two paths to motherhood.... Dr. Bergh gave me hope for fertility preservation after cancer, even while being honest about my limited chances. He clearly explained each part of the process and what it meant for my future. He brought compassion and humor when my news wasn’t what I was hoping for and helped me navigate my next steps.
This [RMA of New Jersey] is a big clinic but I still felt like I was followed by my primary team and only saw different doctors than my primary doctor while at monitoring appointments. It was fairly easy to get an appointment and each step was coordinated well.... The morning monitoring was super convenient. You could get in early, jump from ultrasound to bloodwork and be out the door in time for work.... The morning monitoring was super convenient. You could get in early, jump from ultrasound to bloodwork and be out the door in time for work.
How was your experience with Paul Bergh at RMA of New Jersey?
Dr. Bergh gave me hope for fertility preservation after cancer, even while being honest about my limited chances. He clearly explained each part of the process and what it meant for my future. He brought compassion and humor when my news wasn’t what I was hoping for and helped me navigate my next steps.
What's one piece of advice would you give a prospective patient of Paul Bergh at RMA of New Jersey?
Arrive with questions and a notebook. He will advise you of what notes to take from your consultation so you can remember everything from your visit.
During treatment, were you treated like a number or a human with Paul Bergh at RMA of New Jersey?
Dr. Bergh has great bedside manner. He remembered me from my initial visits five years prior and offered great support as I decided between two paths to motherhood.
Describe the protocols Paul Bergh used in your cycles at RMA of New Jersey and their degree of success.
I had to do two separate egg retrieval’s as my first med protocol did not stimulate me well enough. This was a challenge due to my low AMH and ovary recovering from cancer surgery. The second protocol produce three times more eggs and was much more successful.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Alana)
Alana was such a comforting part of this whole process. She was quick to call with results and answer questions, always eager to help. She even called to check in months after my fertility preservation.
Describe your experience with RMA of New Jersey.
This is a big clinic but I still felt like I was followed by my primary team and only saw different doctors than my primary doctor while at monitoring appointments. It was fairly easy to get an appointment and each step was coordinated well.
Describe your experience with your monitoring appointments at RMA of New Jersey.
The morning monitoring was super convenient. You could get in early, jump from ultrasound to bloodwork and be out the door in time for work.
Describe the costs associated with your care under Paul Bergh at RMA of New Jersey.
My fertility preservation was largely covered by a grant for cancer patients.
9
Doctor
Paul Bergh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
10
Age 35
2 IUI
Unexplained
European
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Bergh took the time to talk to me individually and explain the treatment process and why he was opting to do that process over others....Dr Bergh was very candid with me and told me "how it was". He didn't sidestep anything because it was uncomfortable, he just said it in a blunt yet respectful manner. After I had a bad reaction to the medicine the first round, he worked with me to figure out a plan and continues to do so afterwards.
The clinic [RMA of NJ] is definitely a baby making machine, so it is very regimented. I enjoy the process however it is not for everyone. I think there could be a bit more explanations during procedures and some more time spent with patients. It seems as if the phlebotomists are all very different and not all care for the patient and it is shown by how they draw the blood.... Jackie has been a god-send during this process. She has a very upbeat personality and is always willing to talk or answer any questions I may have.
How was your experience with Paul Bergh at RMA of New Jersey?
Dr Bergh was very candid with me and told me "how it was". He didn't sidestep anything because it was uncomfortable, he just said it in a blunt yet respectful manner. After I had a bad reaction to the medicine the first round, he worked with me to figure out a plan and continues to do so afterwards.
What's one piece of advice would you give a prospective patient of Paul Bergh at RMA of New Jersey?
Don't see him if you want someone to hold your hand, he will just tell you how it is and keep going.
During treatment, were you treated like a number or a human with Paul Bergh at RMA of New Jersey?
Dr Bergh took the time to talk to me individually and explain the treatment process and why he was opting to do that process over others.
Describe the protocols Paul Bergh used in your cycles at RMA of New Jersey and their degree of success.
I am on track to do 4 medicated IUI cycles and if they do not take, move forward with IVF. First IUI I was given 50mg Gonal-F and then was increased to 150mg with an Ovradrell trigger shot. After starting the Gonal-F, my migraines that I have had since a teenager were uncontrollable. Reaching out to Dr Bergh regarding this, he switched my medicine to Clomid, 50mg for the second cycle. If the 4 IUI's do not take, I will meet with him beforehand to discuss the treatment options for IVF due to the necessary medication.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Jackie)
Jackie has been a god-send during this process. She has a very upbeat personality and is always willing to talk or answer any questions I may have.
Describe your experience with RMA of New Jersey.
The clinic is definitely a baby making machine, so it is very regimented. I enjoy the process however it is not for everyone. I think there could be a bit more explanations during procedures and some more time spent with patients. It seems as if the phlebotomists are all very different and not all care for the patient and it is shown by how they draw the blood.
Describe the costs associated with your care under Paul Bergh at RMA of New Jersey.
unknown
Describe Paul Bergh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
n/a
9
Doctor
Paul Bergh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
10
Age 35 - 36
1 Embryo Freezing
Diminished Ovarian Reserve
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Fischer was extremely kind, answered all my questions, scheduled extra phone calls when I wanted to, and was also extremely positive even when we received what I thought was discouraging news. She pointed out reasons for hope and optimism and was encouraging the whole way.... We did the strongest protocol ("maxed out") due to my low AFC and AMH, which meant that I took hcg with Follistim 450. Then I took cetrotide for the trigger shot.
The clinic [RMA of New Jersey] was well organized and clearly thought of the patient when designing the space. The wait room was huge, so even though there was always a lot of people there, you really didn't feel like cattle (as I've heard other clinics feel like) and it's comfortable with reasonable wait times. Everyone was really nice.... My nurse was nice. The only problem was, she had a variable schedule and I was often having to be in contact with other nurses in order to figure things out. So there was a little confusion on who to contact when, but overall it was fine.
How was your experience with Catha Fischer at RMA of New Jersey?
I really liked Dr. Fischer as my doctor. She was warm, patient, reassuring, and supportive. The only question I had was whether her lack of experience was going to impact anything (she only recently started practicing). But in terms of bedside manner, she was wonderful.
What's one piece of advice would you give a prospective patient of Catha Fischer at RMA of New Jersey?
Don't be afraid to ask questions and make sure you understand the process and what to expect. Dr. Fischer is more than happy to answer all of your questions.
During treatment, were you treated like a number or a human with Catha Fischer at RMA of New Jersey?
Dr. Fischer was extremely kind, answered all my questions, scheduled extra phone calls when I wanted to, and was also extremely positive even when we received what I thought was discouraging news. She pointed out reasons for hope and optimism and was encouraging the whole way.
Describe the protocols Catha Fischer used in your cycles at RMA of New Jersey and their degree of success.
We did the strongest protocol ("maxed out") due to my low AFC and AMH, which meant that I took hcg with Follistim 450. Then I took cetrotide for the trigger shot.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Jandee)
My nurse was nice. The only problem was, she had a variable schedule and I was often having to be in contact with other nurses in order to figure things out. So there was a little confusion on who to contact when, but overall it was fine.
Describe your experience with RMA of New Jersey.
The clinic was well organized and clearly thought of the patient when designing the space. The wait room was huge, so even though there was always a lot of people there, you really didn't feel like cattle (as I've heard other clinics feel like) and it's comfortable with reasonable wait times. Everyone was really nice.
Describe your experience with your monitoring appointments at RMA of New Jersey.
The monitoring visits were quick and easy. For the most part, it did not feel like a "cattle call." The wait room is big, so it doesn't feel crowded, and they kept it moving.
Describe the costs associated with your care under Catha Fischer at RMA of New Jersey.
For embryo freezing, it was about $18,000 including ICSI and CCS. Then I paid another $4,000 for meds, but that turned out to be covered by insurance.
What specific things went wrong at RMA of New Jersey?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of New Jersey.
I was doing some of my monitoring visits at a different clinic, which was closer to my home. There were two mornings that I showed up and my orders were not in their system, which meant a lot of phone calls and waiting around to figure it out. One of those times I believe it was the other clinic's fault, but one time the nurse had forgotten to send them over.
9
Doctor
Catha Fischer
Humanity
Communication
Frequency Seen
Compassion
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
10
10
Age 30
3 IUI
1 IVF
Anovulation
PCOS
Other
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Because I have PCOS and my ovaries are easily stimulated, he [Dr. Emre Seli] chose for one embryo [transfer] because it was the most healthiest for my body...He called me personally to check up on me and to see where I was at mentally especially after my egg retrieval and miscarriage...We had to be careful with the IUI because I had a lot of eggs so since we didn’t want multiples, Dr. Seli took every precaution to make that happen. I had an egg retrieval which produced a lot of eggs. Then onto IVF which resulted in a pregnancy but then a miscarriage. He made sure I was mentally ready and that my body was ready for another chance.
The front desk receptionists [at RMA of New Jersey] were so nice and sweet. Every morning going in to check in, they always greeted you with a smile and made you feel more positive. By the end of my journey, they knew me by name and always made me feel welcome...Because I have PCOS and my ovaries are easily stimulated, he [Dr. Emre Seli] chose for one embryo [transfer] because it was the most healthiest for my body...He called me personally to check up on me and to see where I was at mentally especially after my egg retrieval and miscarriage...We had to be careful with the IUI because I had a lot of eggs so since we didn’t want multiples, Dr. Seli took every precaution to make that happen. I had an egg retrieval which produced a lot of eggs. Then onto IVF which resulted in a pregnancy but the
How was your experience with Emre Seli at RMA of New Jersey?
I couldn’t more more happier that he was my doctor. He took the time to explain everything fully and in detail to make sure we understood him. He always made us feel like we were making the right decisions and calmed our fears at every visit
What's one piece of advice would you give a prospective patient of Emre Seli at RMA of New Jersey?
Be honest with him. Always express your concerns.
During treatment, were you treated like a number or a human with Emre Seli at RMA of New Jersey?
He called me personally to check up on me and to see where I was at mentally especially after my egg retrieval and miscarriage.
Describe the protocols Emre Seli used in your cycles at RMA of New Jersey and their degree of success.
Because of my insurance I have to do three failed IUI before they would cover my IVF cycles. We had to be careful with the IUI because I had a lot of eggs so since we didn’t want multiples, Dr. Seli took every precaution to make that happen. I had an egg retrieval which produced a lot of eggs. Then onto IVF which resulted in a pregnancy but then a miscarriage. He made sure I was mentally ready and that my body was ready for another chance.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Adrienne)
In the beginning my nurse was very compassionate and caring. She always answered my questions but towards the end she had a family emergency and hard to get a hold of. The other nurses who filled in for her were very knowledgeable and helpful.
Describe your experience with RMA of New Jersey.
The front desk receptionists were so nice and sweet. Every morning going in to check in, they always greeted you with a smile and made you feel more positive. By the end of my journey, they knew me by name and always made me feel welcome.
Describe the costs associated with your care under Emre Seli at RMA of New Jersey.
between the IUI, medication, egg l, embryo storage and IVF cycles, it costed around $10,000. My insurance covered a lot more of it but we did have to take out a loan for $5400 for the retrieval, storage fees and medication.
Describe Emre Seli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
Because I have PCOS and my ovaries are easily stimulated, he chose for one embryo because it was the most healthiest for my body
10
Doctor
Emre Seli
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2019, Successful
10
10
Age 30 - 35
1 IVF
Anovulation
Male Factor
European
Ashkenazi Jewish
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
After a disappointing miscarriage, she was so reassuring and generous with her time. ... Dr. Hong changed my protocol to be more similar to what I did for my retrieval in 2014 which included follistim, ganirelix, and pregnyl, which thickened my lining enough for transfer. ... Dr. Hong is very bright and quick thinking, yet she also takes the time to get to know you personally. ...
The level of information and speed of procedures, scheduling, finance, etc. always amazed me. ... I saw a variety of doctors and nurses for morning monitoring, but after awhile of being there [RMA of New Jersey] you interact with the same people enough that it becomes comfortable. I had my favorite "blood girl" and the front desk receptionist knew my name without signing in. ...
How was your experience with Kathleen Hong at RMA of New Jersey?
During my first round at RMA (which was very straightforward and successful), I was treated by another doctor who has since left. However, Dr. Hong did my HSG and my retrieval, both of which I was incredibly nervous for. When I returned to RMA several years later for my second child, I requested to see Dr. Hong because of the compassion she showed me and the warmth and friendliness of her approach. Dr. Hong is very bright and quick thinking, yet she also takes the time to get to know you personally. After a disappointing miscarriage, she was so reassuring and generous with her time. She changed the approach and made sure to personally perform my transfer. The amount of times she went out of her way to connect with me and attend to my concerns was what made her stand out in my mind.
What's one piece of advice would you give a prospective patient of Kathleen Hong at RMA of New Jersey?
Absolutely request to see Dr. Hong if you want a mix of warmth, knowledge, and accessibility.
During treatment, were you treated like a number or a human with Kathleen Hong at RMA of New Jersey?
Dr. Hong without a doubt treated me like a human...and not just a human, but one she wanted to help and see happy. She always talked to me about my individual situation and not how it compared with anyone else's or any statistics. She took the time to call me outside of her work time and reassure me when I was feeling anxious and overwhelmed.
Describe the protocols Kathleen Hong used in your cycles at RMA of New Jersey and their degree of success.
In 2018 I went back to RMA to use my frozen embryos. We initially tried estrogen pills to build my lining, but that was unsuccessful. Dr. Hong changed my protocol to be more similar to what I did for my retrieval in 2014 which included follistim, ganirelix, and pregnyl, which thickened my lining enough for transfer.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Danielle Burke)
My nurse Danielle was just as valuable throughout this process as Dr. Hong - truly when you're at RMA you spend more time communicating directly with your nurse, so Danielle's role was huge. She called me frequently and quickly with results, updates, and sometimes even just a reassuring check-in. Danielle felt like my biggest cheerleader - someone who wanted to see me be successful. She helped me understand each new medication or protocol and was so incredibly patient with my many questions and concerns.
Describe your experience with RMA of New Jersey.
RMA is amazing at what they do. Yes, it gets crowded (especially on weekends and holidays), but that's because they are the best. I saw a variety of doctors and nurses for morning monitoring, but after awhile of being there you interact with the same people enough that it becomes comfortable. I had my favorite "blood girl" and the front desk receptionist knew my name without signing in. The level of information and speed of procedures, scheduling, finance, etc. always amazed me.
Describe your experience with your monitoring appointments at RMA of New Jersey.
As mentioned earlier, it does get crowded on weekends and holidays. The earlier you go within the window the better.
Describe the costs associated with your care under Kathleen Hong at RMA of New Jersey.
I was very fortunate that my costs were almost entirely covered by insurance.
Describe Kathleen Hong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
We were only ever interested in a single embryo transfer, so this worked well with Dr. Hong's and RMA's preferences.
10
Doctor
Kathleen Hong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 40 - 41
6 IUI
1 IVF
Donor Sperm
European
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Hong is very approachable and easy to talk with. She was very helpful in explaining everything and taking the time to answer our questions until we were satisfied. She comes across to me as very research/fact based and practical, which is why I think we immediately liked working with her. She has a lot of energy, but is also caring and sensitive. I appreciate the ability to be able to speak with her directly on the phone even in between appointments. Our treatment plan changed a few times and she proactively called me to explain the rationale behind each decision. She performed almost all of my monitoring visits and also performed my embryo transfer. I always felt in good hands, both clinically and compassion-wise.
When having ultrasound monitoring in Basking Ridge [RMA] on the weekends, I never knew which doctor I would be seeing and that experience was a bit too cold and 'assembly line' for me...I appreciate that they have a long line of patients to monitor each morning, but the doctors need to also appreciate that fertility patients aren't just a number. We need a little extra TLC at each interaction, after all we are having a probe stuck up our vagina (!!) and worried about every step of the way in trying have a baby. One doctor in particular - Ashley Tiegs (I believe she was a Fellow) - was very cold, literally in and out, blurting out some information, never even made eye contact with me. That was the one and only truly negative experience that I ever had at RMA.
How was your experience with Kathleen Hong at RMA of New Jersey?
Dr. Hong is very approachable and easy to talk with. She was very helpful in explaining everything and taking the time to answer our questions until we were satisfied. She comes across to me as very research/fact based and practical, which is why I think we immediately liked working with her. She has a lot of energy, but is also caring and sensitive. I appreciate the ability to be able to speak with her directly on the phone even in between appointments. Our treatment plan changed a few times and she proactively called me to explain the rationale behind each decision. She performed almost all of my monitoring visits and also performed my embryo transfer. I always felt in good hands, both clinically and compassion-wise.
What's one piece of advice would you give a prospective patient of Kathleen Hong at RMA of New Jersey?
Ask as many questions as you have until you are comfortable and fully understand your course of treatment. You will be well taken care of.
During treatment, were you treated like a number or a human with Kathleen Hong at RMA of New Jersey?
Dr. Hong has a really nice approach and 'bedside manner' - each interaction that we've had has been a reassuring experience. She's very detailed and takes time to explain everything and answer questions. She's highly approachable, kind, and responsive, even in between appointments. She called me directly when it was needed to explain any major change in my treatment plan.
Describe the protocols Kathleen Hong used in your cycles at RMA of New Jersey and their degree of success.
When we first consulted with Dr. Hong, she reviewed several treatment strategies with us. We already had frozen embryos in storage from our first IVF cycle, but they were still at Boston IVF. We wanted to try for another child using only these frozen embryos (we were not interested in pursuing any further IVF cycles). She explained several available options, and ultimately we decided that we would ship our embryos to RMA NJ (the most expensive shipping of my life!!). We would then do an embryo thaw to perform CCS, in order to rule out any unviable embryos. Next the viable remaining embryos would be frozen again in preparation for FET. We also discussed option for knowing the sex. I would undergo a natural (unmedicated) cycle. I didn't even know that natural cycles were an option with FET! I was very happy about this. Although it required more monitoring leading up the time of ovulation (many 6am appointments!!), the bonus was that I didn't have to take any medications aside from the trigger shot and then progesterone (vaginal suppository). Only one injection! It was so much easier than my previous fresh IVF cycle. Right before our embryos shipped, Dr. Hong called me in a panic because she had just been discussing our case with the embryologist who realized in my medical records that our former IVF cycle was the result of conventional IVF, not ICSI. You cannot do CCS with conventional IVF embryos! We were initially very disappointed to hear this, but rebounded quickly and decided to pursue the FET cycle without any genetic testing, just letting nature take its course so to speak. Ultimately we got very lucky. The first natural cycle FET led to pregnancy, and our baby girl was born at 41 weeks on 11/30/2018.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Dayna Browning)
I only had one in person interaction with Dayna, the rest were all phone calls, but each one has been very positive. She is highly energetic, optimistic, and empathetic. She is very responsive and takes the time to explain each step and answer my questions. She has exceeded my expectations for nursing support at a clinic as huge as RMA NJ.
Describe your experience with RMA of New Jersey.
Strengths - Essentially it's a one stop shop for almost anything you need as part of your fertility treatment. I even had an outpatient surgery (hysteroscopy and polyp removal) under RMA and the care I experienced was excellent. I was very impressed with the high level of coordination between departments and the communication and responsiveness - everything from medical and nursing consultations to finance to embryology. It was a seamless experience for me as the patient, which is not always easy to come by! Weaknesses - I always had to drive to Basking Ridge for blood work/monitoring on the weekends. Also when having ultrasound monitoring in Basking Ridge on the weekends, I never knew which doctor I would be seeing and that experience was a bit too cold and 'assembly line' for me...I appreciate that they have a long line of patients to monitor each morning, but the doctors need to also appreciate that fertility patients aren't just a number. We need a little extra TLC at each interaction, after all we are having a probe stuck up our vagina (!!) and worried about every step of the way in trying have a baby. One doctor in particular - Ashley Tiegs (I believe she was a Fellow) - was very cold, literally in and out, blurting out some information, never even made eye contact with me. That was the one and only truly negative experience that I ever had at RMA.
Describe the costs associated with your care under Kathleen Hong at RMA of New Jersey.
We received financial counseling from the first consultation. The ballpark cost that we were originally expecting for thawing/refreezing/CCS testing of embryos (none of which would be covered by insurance) would be approx. $6550. In addition, we would be paying for the courier to move our embryos from Boston to NJ = approximately $800. The FET cycle itself was expected to cost $4,475 + upwards of $1600 for medication. My insurance would offset some of this cost.
Describe Kathleen Hong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
Dr. Hong was very clear from the beginning that we would do a single embryo transfer. I didn't challenge it.
What specific things went wrong at RMA of New Jersey?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New Jersey.
The only odd experience I had was (unfortunately) right at my first interaction, when I was seeking a new patient appointment. The coordinator that I spoke to on the phone walked me through a basic intake assessment. I explained that I already had embryos frozen from our first IVF cycle, and that these were stored in Boston. We were interested in moving the embryos and seeking consultation for FET here in NJ. The coordinator asked whether or not our IVF cycle had involved ICSI - and said something like if we had NOT performed ICSI, that we might not even be eligible at RMA to do FET. I asked her to elaborate, provide more explanation so that I could understand better. She then sort of skirted around it and said that we should just have the med records and embryology reports from Boston sent over so the doctor could review. That comment however nagged at me, and so I pressed for more information during our interim email exchanges (leading up to my first consultation with a RE). It was important for me to understand more about the ICSI relationship to FET, as I didn't want to waste my time seeing the RE if we couldn't use our already frozen embryos in storage. She never would answer me directly. In the end, I still don't know what that was all about nor how it would have been relevant. In my opinion, she should never have said anything at all along those lines, especially if she wasn't prepared to provide relevant, factual information!
10
Doctor
Kathleen Hong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 31 - 32
4 IUI
Unexplained
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Morris made us feel like we were her only patients, it was always a very personal experience. When we first began the fertility process we were nervous and unsure what to expect, we chose Dr Morris because her RMA video was very relatable and we were not disappointed. While she is very direct and to the point she managed to do it in a way with such compassion.... We ended up doing injectables and IUI, Dr. Morris felt they would be the most effective for our situation and she was right.
The clinic [RMA of NJ] was awesome I have no negative things to say, the facility was beautiful the staff was always friendly and there hours were tremendously accommodating. We could get early appointments so our treatments never effected our work life.... Michelle was AMAZING! I have no other words but wonderful things to say about Michelle, she was compassionate, straight forward, and always on top of my medical care. I know she had a lot of others to deal with but I felt like I was her number one priority all the time.
How was your experience with Jamie Morris at RMA of New Jersey?
Dr Morris made us feel like we were her only patients, it was always a very personal experience. When we first began the fertility process we were nervous and unsure what to expect, we chose Dr Morris because her RMA video was very relatable and we were not disappointed. While she is very direct and to the point she managed to do it in a way with such compassion. Her staff was the same way, when we graduated from RMA back to our regular doctor I remember feeling a bit sad because we would miss dealing with her and her team. As we look to have our second we wouldn’t hesitate for a minute going back to RMA with Dr Morris
What's one piece of advice would you give a prospective patient of Jamie Morris at RMA of New Jersey?
Rely on her and her staff they are great and don’t loose hope!
During treatment, were you treated like a number or a human with Jamie Morris at RMA of New Jersey?
Dr. Morris, Nurse Michelle and her staff were wonderful. We always understood the path for our treatment and her calm understanding and teams constant communication made a very intense process as stress free as possible.
Describe the protocols Jamie Morris used in your cycles at RMA of New Jersey and their degree of success.
We ended up doing injectables and IUI, Dr. Morris felt they would be the most effective for our situation and she was right. I really appreciated how she did not push IVF even after the first few IUIs didn’t work.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Michelle Lowe)
Michelle was AMAZING! I have no other words but wonderful things to say about Michelle, she was compassionate, straight forward, and always on top of my medical care. I know she had a lot of others to deal with but I felt like I was her number one priority all the time.
Describe your experience with RMA of New Jersey.
The clinic was awesome I have no negative things to say, the facility was beautiful the staff was always friendly and there hours were tremendously accommodating. We could get early appointments so our treatments never effected our work life.
Describe the costs associated with your care under Jamie Morris at RMA of New Jersey.
My husband dealt with the financial aspect of the care. The billing department was easy to deal with from what I recall.
10
Doctor
Jamie Morris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
10
10
Age 31 - 34
3 IUI
1 IVF
Endometriosis
Male Factor
European
Income $100K - $199K
Graphic Designer
Strongly Recommends
Strongly Recommends
Successful
Kathleen Hong is one of the most professional and warmest doctors I have ever come across. Women coming to her are at some of the lowest points in there lives (I know I was), but she was comforting yet professional, clear without being cold or insensitive and encouraging without giving you false hope. I cried a few times during initial consults, but she slid tissues over and kept talking and reassuring us we would have our baby one day.
Monitoring hours [RMA of NJ] are hella early (6-7:30am) but it was nice to get it out of the way so it didn't interfere with work. Blood work is fast, but waiting for an ultrasound sometimes takes awhile. Weekend waits are VERY VERY long since only one location is open. Bring a book, it could take over an hour.... [Cost Of Treatment] IVF with meds was about 18k+. IUI with injectible meds was 4k+... Bloodwork was back within 3 hours, and they called right away.
How was your experience with Kathleen Hong at RMA of New Jersey?
Kathleen Hong is one of the most professional and warmest doctors I have ever come across. Women coming to her are at some of the lowest points in there lives (I know I was), but she was comforting yet professional, clear without being cold or insensitive and encouraging without giving you false hope. I cried a few times during initial consults, but she slid tissues over and kept talking and reassuring us we would have our baby one day. I was so happy my tears wasn't made into a "thing". Three years later and I'm ready for baby #2. And I was SO nervous to do this all again. But after our first meeting I remembered how and why I got through it the first time. IT WAS HER. She is absolutely AMAZING.
What's one piece of advice would you give a prospective patient of Kathleen Hong at RMA of New Jersey?
Be open, honest and don't be nervous. You are in the BEST hands.
During treatment, were you treated like a number or a human with Kathleen Hong at RMA of New Jersey?
She was so nice. Listened to and answered all our questions. She remembered details about our life from appointment to appointment. She was pregnant herself while we were doing our treatments, and she didn't call attention to it at all, wore her lab coat to hide her bump. Didn't touch it. Was very respectful of all our feelings. I can't say enough about how warm she was.
Describe the protocols Kathleen Hong used in your cycles at RMA of New Jersey and their degree of success.
She told us the likelyhood of getting pregnant with IUI (20% in our case), and let us make the choice to do that or jump to IVF. We chose IUI and Dr. Hong suggested 3 rounds only. She didn't want us to waste our time or money doing more, but felt 2 wasn't a fair amount to give it it work. IVF protocols used were standard for RMANJ. We got a beautiful baby girl after our first embryo transfer, so whatever the rationale was, I approve!
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Anne Tepper)
ABSOLUTELY AMAZING. Bloodwork was back within 3 hours, and they called right away.
Describe your experience with RMA of New Jersey.
Monitoring hours are hella early (6-7:30am) but it was nice to get it out of the way so it didn't interfere with work. Blood work is fast, but waiting for an ultrasound sometimes takes awhile. Weekend waits are VERY VERY long since only one location is open. Bring a book, it could take over an hour.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Bloodwork was quick. Ultrasound waits took much longer.
Describe the costs associated with your care under Kathleen Hong at RMA of New Jersey.
IVF with meds was about 18k+. IUI with injectible meds was 4k+
Describe Kathleen Hong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
Since this was my first embryo transfer, she strongly advised against a multiple embryos. The risk to mom and babies if both took wasn't one she wanted to put me in. I agreed. IF the first failed (and it didn't) my husband and I might have considered pushing for two the second round.
10
Doctor
Kathleen Hong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
9
9
Age 33
2 IUI
5 IVF
PCOS
Poor Egg Quality
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We began treatment with Dr. Molinaro after several failed rounds of IUIs and IVF with another doctor. We were looking for someone who was going to be aggressive with our treatment and willing to take risks which Dr. Molinaro was. We really felt like he tailored our treatment plan to fit us and our needs. Dr. Molinaro pays attention to detail, is up-to-date on the latest research and procedures and takes each treatment step-by-step so as not to overwhelm you.
It [RMA of NJ] is a large operation and unfortunately this means that you don't see your doctor often. Coming from a smaller RE practice, this took some getting used to. I definitely had moments where the large scale practice was glaringly obvious. For example during monitoring I had one doctor, who hadn't reviewed my case or infertility history, see my ultrasound and comment that I was responding really well to stims and should be able to get my "whole family in the freezer."
How was your experience with Thomas Molinaro at RMA of New Jersey?
We began treatment with Dr. Molinaro after several failed rounds of IUIs and IVF with another doctor. We were looking for someone who was going to be aggressive with our treatment and willing to take risks which Dr. Molinaro was. We really felt like he tailored our treatment plan to fit us and our needs. Dr. Molinaro pays attention to detail, is up-to-date on the latest research and procedures and takes each treatment step-by-step so as not to overwhelm you.
What's one piece of advice would you give a prospective patient of Thomas Molinaro at RMA of New Jersey?
We did not see him often during treatment, but he is just a phone call away.
During treatment, were you treated like a number or a human with Thomas Molinaro at RMA of New Jersey?
Dr. Molinaro takes the time to answer all of our questions. He calls to check up on us and in general his bedside manner is such that we feel he truly cares about us and is deeply committed to getting us to our goal.
Describe the protocols Thomas Molinaro used in your cycles at RMA of New Jersey and their degree of success.
My treatment included gonal f and low dose hcg. It resulted in a successful egg collection with a large number of eggs retrieved. Unfortunately after our retrieval, we did not get the outcome we were hoping for, but meds were adjusted for the next round.
Describe your experience with your nurse at RMA of New Jersey.
Our nurse is compassionate, organized and caring. She has been a good support during this time. While out of cycle I sometimes struggled getting a hold of her as her automatic out-of-office reply seems to begin in early afternoon. However, I don't remember this being an issue while in cycle; she was easy to get in touch with and correspondence was reciprocated quickly.
Describe your experience with RMA of New Jersey.
It is a large operation and unfortunately this means that you don't see your doctor often. Coming from a smaller RE practice, this took some getting used to. I definitely had moments where the large scale practice was glaringly obvious. For example during monitoring I had one doctor, who hadn't reviewed my case or infertility history, see my ultrasound and comment that I was responding really well to stims and should be able to get my "whole family in the freezer." I knew this would not be the case based on my egg quality issue and previous IVF rounds, but she obviously did not know my history or situation. If monitoring or embryo updates fell on a weekend, usually a nurse or doctor you did not know would call you with the news, and not the nurse or doctor you are most comfortable with. Situations like this sometimes made monitoring feel impersonal, although all the doctors and nurses I came into contact with were lovely. Despite the size of the practice, I usually did not wait long for monitoring and always felt like I could reach out to my nurse or doctor if I needed personal attention.
Describe your experience with your monitoring appointments at RMA of New Jersey.
While it was definitely efficient, it did feel like an assembly line. However, aside from one long wait, I never waited more than 30 minutes for monitoring.
Describe the costs associated with your care under Thomas Molinaro at RMA of New Jersey.
Everything was paid for out of pocket. With meds, IVF, PGS, we spent about $25,000 for one round. They do not offer IVF packages for multiple rounds for those paying out of pocket, or at least none were offered to us at the time.
What specific things went wrong at RMA of New Jersey?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New Jersey.
Minor issues occurred such as the wrong tests codes on outside lab slips, failure to call prescriptions and once a bizarre check-in situation where the receptionist thought I was someone else (despite the hand print ID technology) all the way through check-in until she tried to charge me a copay, which I don't pay for monitoring, and then we realized what happened.
9
Doctor
Thomas Molinaro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 31
1 IVF
Other
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I never felt uncomfortable talking to Dr. Werner about any of my concerns. She never rushed us made us feel like we were "just a number" She took the time to explain our genetic disorder to us as well as the process of what we were about to embark on. I never felt as if i was "bothering" her asking numerous questions.... Somehow her calming voice has always put my nerves at ease even during difficult times.
Amazing, I feel like I talked to her [the nurse at RMA of New Jersey] all the time. She was very good at explaining this and I never waited to long for a phone call back...Morning monitoring during the week was very quick and simple, I was normally in and out within 20-30 minutes for bloodwork and ultrasound. Weekends can get very crowded because they are their only location in NJ that is open, but after the first time seeing how many people were there I just went first thing in the morning and was in and out.
How was your experience with Marie Werner at RMA of New Jersey?
I really like Dr. Werner, she has been a big part of our journey. I feel grateful that we had the opportunity to have her as our doctor. Somehow her calming voice has always put my nerves at ease even during difficult times.
What's one piece of advice would you give a prospective patient of Marie Werner at RMA of New Jersey?
Go for it! She was absolutely wonderful during this process.
During treatment, were you treated like a number or a human with Marie Werner at RMA of New Jersey?
I never felt uncomfortable talking to Dr. Werner about any of my concerns. She never rushed us made us feel like we were "just a number" She took the time to explain our genetic disorder to us as well as the process of what we were about to embark on. I never felt as if i was "bothering" her asking numerous questions.
Describe the protocols Marie Werner used in your cycles at RMA of New Jersey and their degree of success.
After our initial consult ion with Dr. Werner my husband and I found out that we are carrier for the same gene disorder. We needed to have a probe created to be able to test our embryos. This process took a few months. Once we had our probe created, I went straight to stimulation medications on day 3 of my cycle.I was on 275 units of gonal- F and 10 units of low does HGC for 14 days. On day 9 I was instructed to also incorporate a vial of Ganerelix. Two days prior to my egg retrieval my estrogen level was over 9,000. I was instructed to just do a lupron trigger shot to avoid OHSS. They were able to retrieve 30 eggs, 18 were fertilized and 12 were frozen on day 7.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Adrienne Frankel )
Amazing, I feel like I talked to her all the time. She was very good at explaining this and I never waited to long for a phone call back.
Describe your experience with RMA of New Jersey.
They are a huge team that works together to help you. They have many locations that you can go to for morning monitoring. I had an issue after my egg retrieval and my nurse wanted me to come in and get checked out, the doctor I saw that day was very thorough and gentle during the process. The one downfall is that on weekends all RMANJ patients have to come to the Basking Ridge location for morning monitoring which can get a little crowded.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Morning monitoring during the week was very quick and simple, I was normally in and out within 20-30 minutes for bloodwork and ultrasound. Weekends can get very crowded because they are their only location in NJ that is open, but after the first time seeing how many people were there I just went first thing in the morning and was in and out.
Describe the costs associated with your care under Marie Werner at RMA of New Jersey.
We have a High Deductible plan as well as a $15,000 life time max for fertility. We also had to have a genetic probe created which was not covered by insurance. Total out of pocket $15,000
10
Doctor
Marie Werner
Humanity
Communication
Frequency Seen
Compassion
Explained risks
10
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
10
9
Age 36 - 38
1 IVF
Tubal Blockage
Uterine Fibroids
Unexplained
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I had my third failed transfer at the end of June to no avail. The day of the beta, she [Dr. Shastri] left me a voicemail almost in tears and then the following Monday, sat with me for an hour and a half to discuss next steps. She hasnt been successful getting me pregnant just yet, but I have the absolute faith that it is coming...She is a very fast talker, so if you dont understand something, speak up!
I've had several nurses throughout my journey [at RMA of New Jersey]. My first, Kathy Giordano, was amazing. I still keep in contact with her. I had another one transfer and then I asked to have a new nurse after she gave me incorrect details. My current nurse is also fabulous. She answers quickly and is always on top of things...Occasionally it was super swamped but for the most part I was in and out pretty quickly.
How was your experience with Shefali Shastri at RMA of New Jersey?
Dr. Shastri (Mavani) has been my RE for the last two years. I've gone through three failed transfers after two hysteroscopies to get a fibroid and one laparascopy to remove my non functional tube. After going through all of the physical issues, we thought we were in the clear. Unfortunately, I had my third failed transfer at the end of June to no avail. The day of the beta, she left me a voicemail almost in tears and then the following Monday, sat with me for an hour and a half to discuss next steps. She hasnt been successful getting me pregnant just yet, but I have the absolute faith that it is coming.
What's one piece of advice would you give a prospective patient of Shefali Shastri at RMA of New Jersey?
She is a very fast talker, so if you dont understand something, speak up!
During treatment, were you treated like a number or a human with Shefali Shastri at RMA of New Jersey?
Dr. Shefali is the most caring, compassionate doctor I've ever had. I don't think I could've gone through these last two years with a different doctor.
Describe the protocols Shefali Shastri used in your cycles at RMA of New Jersey and their degree of success.
For the first three transfers, I was on estrogen twice a day and then PIO injections until the transfer. After the fails, we went a different route for a mock transfer and used Follistim to try to get my lining thicker and then triggered with Ovidrel and then PIO shots. The mock was to test my lining with an ERA test to see if the transfers were on the correct day.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Christine Pierman)
I've had several nurses throughout my journey. My first, Kathy Giordano, was amazing. I still keep in contact with her. I had another one transfer and then I asked to have a new nurse after she gave me incorrect details. My current nurse is also fabulous. She answers quickly and is always on top of things.
Describe your experience with RMA of New Jersey.
RMA makes you feel like a human, not a number. They have always been extremely responsive. I do know they are a bit on the pricey side, but their success rates I suppose make up for it. IF you are unhappy with anything during your experience, speak up. This is your journey and if you are paying OOP for it, it's up to you to speak up. Do your research. Don't just go with the flow. Make sure you understand the protocols.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Having a location near me definitely helped. Occasionally it was super swamped but for the most part I was in and out pretty quickly.
Describe the costs associated with your care under Shefali Shastri at RMA of New Jersey.
I was covered by my insurance for my first 3 transfers. I will be doing another one soon and I was informed the cost would be $6k.
Describe Shefali Shastri's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
RMA will only do 1 embryo transfer I believe (with the exception of rare cases) on the first transfer. My lining wasnt thick enough to transfer two. I am hoping the next one the lining will get thicker and we can transfer two. Dr. Shastri is okay with this.
What specific things went wrong at RMA of New Jersey?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New Jersey.
My 3rd nurse gave me incorrect info in the morning and then Dr. Shastri told me the correct info later in the day. She was not that responsive and didnt seem to care as much.
10
Doctor
Shefali Shastri
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
9
Age 41 - 42
2 IUI
2 IVF
Donor Eggs
Unexplained
Ashkenazi Jewish
Latinx
Operations
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hong is a very patient and sympathetic doctor. She always took the time to listen and answer my questions and concerns. I feel like I was always being heard and supported by her. When I didn’t get the results I was hoping for, she would aknowledge my struggles.... Make sure you take an escribe role as a patient and do your research. There may be some questions that you need to raise that the doctor may not raise
They [RMA of NJ] also work with out of town/state patients such as myself and accommodate my travel schedule. The weakness would be that maybe there should be some kind of thorough orientation at the beginning of our treatment to better understand the process. Also I think there should have been a better understanding to the fact that maybe these treatments might not work in order to have a more realistic expectation.
How was your experience with Kathleen Hong at RMA of New Jersey?
Dr. Hong is a very patient and sympathetic doctor. She always took the time to listen and answer my questions and concerns. I feel like I was always being heard and supported by her. When I didn’t get the results I was hoping for, she would aknowledge my struggles.
What's one piece of advice would you give a prospective patient of Kathleen Hong at RMA of New Jersey?
Make sure you take an escribe role as a patient and do your research. There may be some questions that you need to raise that the doctor may not raise
During treatment, were you treated like a number or a human with Kathleen Hong at RMA of New Jersey?
Dr. Hong took the time to listen to me. She also was very sympathetic.
Describe the protocols Kathleen Hong used in your cycles at RMA of New Jersey and their degree of success.
I started with two retrievals and each on produced few eggs which did
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Adrienne Frankel and Michelle Cresci)
Both Adrienne and Michelle were responsive within one business day of emails and phone calls. They would seek answers to my questions through the doctor.
Describe your experience with RMA of New Jersey.
RMA has some of the best success rates around. This is the most important strength of the clinic. They also work with out of town/state patients such as myself and accommodate my travel schedule. The weakness would be that maybe there should be some kind of thorough orientation at the beginning of our treatment to better understand the process. Also I think there should have been a better understanding to the fact that maybe these treatments might not work in order to have a more realistic expectation.
Describe your experience with your monitoring appointments at RMA of New Jersey.
I did my morning monitoring from another clinic since I lived out of state. The few times I did morning monitoring it seemed pretty organized. In the basking ridge location it was fine. From the smaller statelite locations it was very crowded and stressful experience. I really disliked the experience at the smaller offices
Describe the costs associated with your care under Kathleen Hong at RMA of New Jersey.
35k for retrievals 40k for donor eggs+ transfers
What specific things went wrong at RMA of New Jersey?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New Jersey.
I was waiting on my pregnancy result (beta test result). This was a very stressful and anxious time. My nurse was out of the office that day but the nurse covering for her didn’t call me with my beta results. I had to track this info down on my own late at the end of the day.
10
Doctor
Kathleen Hong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New Jersey
Basking Ridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources