RMA of New Jersey

Underwent IUI cycle [at RMA of New Jersey]...[The nurse] can come across as too direct at times. Communication is timely, responsive to phone and email messages, and makes sure that questions are promptly answered...They have a quick and easy sign in process including biometrics. They have set time windows for routine testing appointments which is efficient. Weekend hours and a team to backup the primary doctor are available. Weekends tend to be busy so it is important to make sure you go early in the window to avoid waiting. The very first time we tried to get an appointment with RMA, we were given incorrect information about requiring a referral. This did cause us to waste a few weeks. However, they did apologize and address their staff training when we brought it to their attention. They usually have breakfast items available for their early morning appointments which is a nice touch. Also have info on support groups and offer a free therapy session which is helpful.

we have spent around $2500 for one IUI and $20000 for IVF stimulation and egg retrieval [at RMA of New Jersey]...whole organization is working pretty efficient and professional, the clinic is very nice and clean...I think maybe becuase there are so many patients so there is not much customization treatment for individual patient. Also I was quite surprised to find RMANJ does not have a patient portal...Maryellen [nurse] was good with communication and calling me with results and instructions. However she seems not comfortable with email communications which was my prefered way of communication.

you will not likely see the same doctor twice in one cycle [at RMA of New Jersey]. It feels like a revolving door and you are on your own. No general information about what to do to have a successful cycle. Lack of explanation - they make you feel as if they don’t want to tell you much about what happened or they try to keep you in the dark - or they simply can’t answer you...It was supposed to be a different result from the first cycle. When the results seemed to be similar the week of the retrieval I asked if they’d suggest canceling the cycle and they did not agree and I felt their professional opinion would be better than mine. This cycle had worse results than the first.

RMANJ has Lots of locations, caring and understanding staff, high live birth success rate. Would love if all locations had weekend hours, but we were able to make all of our appointments within reason. They are very open with information and data. The finance department is probably the weakest department, not as sensitive to the large sum of money, ask you to do a lot of calls to your own insurance.... Monitoring would be in the early morning hours

This [RMA of New Jersey] is a big clinic but I still felt like I was followed by my primary team and only saw different doctors than my primary doctor while at monitoring appointments. It was fairly easy to get an appointment and each step was coordinated well.... The morning monitoring was super convenient. You could get in early, jump from ultrasound to bloodwork and be out the door in time for work.... The morning monitoring was super convenient. You could get in early, jump from ultrasound to bloodwork and be out the door in time for work.

The clinic [RMA of NJ] is definitely a baby making machine, so it is very regimented. I enjoy the process however it is not for everyone. I think there could be a bit more explanations during procedures and some more time spent with patients. It seems as if the phlebotomists are all very different and not all care for the patient and it is shown by how they draw the blood.... Jackie has been a god-send during this process. She has a very upbeat personality and is always willing to talk or answer any questions I may have.

The clinic [RMA of New Jersey] was well organized and clearly thought of the patient when designing the space. The wait room was huge, so even though there was always a lot of people there, you really didn't feel like cattle (as I've heard other clinics feel like) and it's comfortable with reasonable wait times. Everyone was really nice.... My nurse was nice. The only problem was, she had a variable schedule and I was often having to be in contact with other nurses in order to figure things out. So there was a little confusion on who to contact when, but overall it was fine.

The level of information and speed of procedures, scheduling, finance, etc. always amazed me. ... I saw a variety of doctors and nurses for morning monitoring, but after awhile of being there [RMA of New Jersey] you interact with the same people enough that it becomes comfortable. I had my favorite "blood girl" and the front desk receptionist knew my name without signing in. ...

When having ultrasound monitoring in Basking Ridge [RMA] on the weekends, I never knew which doctor I would be seeing and that experience was a bit too cold and 'assembly line' for me...I appreciate that they have a long line of patients to monitor each morning, but the doctors need to also appreciate that fertility patients aren't just a number. We need a little extra TLC at each interaction, after all we are having a probe stuck up our vagina (!!) and worried about every step of the way in trying have a baby. One doctor in particular - Ashley Tiegs (I believe she was a Fellow) - was very cold, literally in and out, blurting out some information, never even made eye contact with me. That was the one and only truly negative experience that I ever had at RMA.

The clinic [RMA of NJ] was awesome I have no negative things to say, the facility was beautiful the staff was always friendly and there hours were tremendously accommodating. We could get early appointments so our treatments never effected our work life.... Michelle was AMAZING! I have no other words but wonderful things to say about Michelle, she was compassionate, straight forward, and always on top of my medical care. I know she had a lot of others to deal with but I felt like I was her number one priority all the time.

Monitoring hours [RMA of NJ] are hella early (6-7:30am) but it was nice to get it out of the way so it didn't interfere with work. Blood work is fast, but waiting for an ultrasound sometimes takes awhile. Weekend waits are VERY VERY long since only one location is open. Bring a book, it could take over an hour.... [Cost Of Treatment] IVF with meds was about 18k+. IUI with injectible meds was 4k+... Bloodwork was back within 3 hours, and they called right away.

It [RMA of NJ] is a large operation and unfortunately this means that you don't see your doctor often. Coming from a smaller RE practice, this took some getting used to. I definitely had moments where the large scale practice was glaringly obvious. For example during monitoring I had one doctor, who hadn't reviewed my case or infertility history, see my ultrasound and comment that I was responding really well to stims and should be able to get my "whole family in the freezer."

Amazing, I feel like I talked to her [the nurse at RMA of New Jersey] all the time. She was very good at explaining this and I never waited to long for a phone call back...Morning monitoring during the week was very quick and simple, I was normally in and out within 20-30 minutes for bloodwork and ultrasound. Weekends can get very crowded because they are their only location in NJ that is open, but after the first time seeing how many people were there I just went first thing in the morning and was in and out.

I've had several nurses throughout my journey [at RMA of New Jersey]. My first, Kathy Giordano, was amazing. I still keep in contact with her. I had another one transfer and then I asked to have a new nurse after she gave me incorrect details. My current nurse is also fabulous. She answers quickly and is always on top of things...Occasionally it was super swamped but for the most part I was in and out pretty quickly.

They [RMA of NJ] also work with out of town/state patients such as myself and accommodate my travel schedule. The weakness would be that maybe there should be some kind of thorough orientation at the beginning of our treatment to better understand the process. Also I think there should have been a better understanding to the fact that maybe these treatments might not work in order to have a more realistic expectation.

The center [RMA] is clean, modern and professional looking. Everyone is friendly and personal but also respect your privacy. You must come to the practice financially prepared. Deductibles and out-of-pocket fees (except copays) is collected up front in full before any cycle is started...My nurse and nursing staff are very friendly and understand the feeling involved in the process. They returned my calls quickly and was patient with any and all anxiety phone calls.

The atmosphere in the office [RMA of New Jersey] is very calming and the staff makes it a top priority to make patients feel comfortable. The hours are great especially for working patients. Labs and procedures can be done in early mornings which is wonderful.... Jandra [nurse] is wonderful and has been my rock throughout this process thus far. She gets back to my questions quickly and has really provided a lot of support throughout this process as my first doctor had unexpectedly left the practice.

The billing department [at RMA of New Jersey] was thorough in going through a screen process where they evaluated what your health insurance covered. However they have an outrageous admin fee for donor embryo...The nurse assigned to me was very organized and you can do your lab work right on site. The monitoring is done early in the morning one day a week. I will say if you need medical records from them or sent to them leave a long time to do so. Dealing with the medical records department can take a long time. This is a large facility and it can feel as though they are a well oiled machine. I would warn people who are overweight to address that issue before attending this facility. A friend of mine's wife attended this facility with PCOS and they called her obese. PCOS however contributes to obesity from what I understand. The one area I do no care for in this place is the billing department. Before you can go in for your appointment you have to sit down with the billing department. Is this is your first round with infertillity and your husband is anything like my husband, sitting down to talk about money before your appointment seems a little obscene. Shouldn't we be talking about cost after you recommend a course of treatment? Also we were lucky to be covered by the NJ mandated IVF coverage at the time. However, they told me to be a part of the embryo donor program (using anonymous embryos) you have to pay $5,000 that is not covered by the insurance. At other facilities out of state this is the cost of a frozen embryo transfer with a donor embryo. Why so much? Isn't charging for embryos illegal in New Jersey? Someone should look into this. This bill was not itemized either. They didn't tell me what the actual reason for asking us for $5,000 were. The embryos were already made and stored. All they were doing was matching us with available donor embryo. We left for this reason because I was thoroughly annoyed by that amount and told it was because in New Jersey they charge crazy administration fees for donor embryo programs.

I felt like everything about my care was state-of-the-art, best-in-class, and holistic. Even though it's a large practice, I think they [RMA of NJ] go through a lot of effort to consider the patient experience, though I think there are small things they could improve in this regard - like providing more info on your full care team (either on the website or as a packet of info when you first start care), streamlining the educational resources they provide, and/or creating a phone system that's a bit easier to navigate.

Huge practice [RMA] which has everything needed for a successful cycle at their fingertips. My husband felt comfortable with them when it came to anything sperm related and I felt comfortable with all practitioners I encountered as well. In the morning for monitoring hours it does get a little busy closer to the end and they do their best to push everyone through in a timely matter while also spending the appropriate time to explain ultrasound findings.

It is a very big place with a large staff, but they also take the time to communicate so well! If you have a question or a concern, and your nurse or care team member does not answer, you really can just leave a message and they will respond quickly. They understand how much their patients have riding on their testing and treatment and are all very compassionate to your need to get the information promptly and ease your mind. My husband maybe felt a bit intimidated walking into the facility, but the waiting area is expansive, beautiful, well-decorated, and that somehow made me feel more at home, despite how nerve-wracking facing treatment can be.

The monitoring appointments [at RMA-Basking Ridge] are NOT my favorite. However I have found that there are better monitoring offices than others. After much frustration, I realized that it was better for me emotionally if I drove to the headquarters (40 min drive) as opposed to the office that was more geographic convenient (15 min drive). That literally made ALL the difference...My nurse Michelle is INCREDIBLE. She is the true lifeline through this painful and emotional process.