RMA of New York

18 doctors work here

Rated 8.3
Strongly recommend: 66%Neutral: 18%Don't recommend: 17%8.3
66% strongly recommend
518 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.6
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
3 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Tia Jackson-Bey
RMA of New York
100% strongly recommend
5 Reviews
Rated 9.6
Strongly recommend: 100%9.6
Lucky Sekhon
RMA of New York
90% strongly recommend
63 Reviews
Rated 9.5
Strongly recommend: 90%Neutral: 7%Don't recommend: 4%9.5
Eric Flisser
RMA of New York
88% strongly recommend
49 Reviews
Rated 9.2
Strongly recommend: 88%Neutral: 6%Don't recommend: 6%9.2
Matthew Lederman
RMA of New York
71% strongly recommend
35 Reviews
Rated 8.7
Strongly recommend: 71%Neutral: 18%Don't recommend: 11%8.7
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
64% strongly recommend
98 Reviews
Rated 8.6
Strongly recommend: 64%Neutral: 26%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
69% strongly recommend
21 Reviews
Rated 8.6
Strongly recommend: 69%Neutral: 23%Don't recommend: 8%8.6
Tanmoy Mukherjee
RMA of New York
58% strongly recommend
31 Reviews
Rated 8
Strongly recommend: 58%Neutral: 22%Don't recommend: 20%8
Alan Copperman
RMA of New York
52% strongly recommend
49 Reviews
Rated 7
Strongly recommend: 52%Neutral: 11%Don't recommend: 36%7
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
718-532-8700
NY - Downtown
594 Broadway
New York, NY 10012
212-906-7900
NY - Eastside
635 Madison Ave
New York, NY 10022
212-756-5777
NY - Mount Sinai
5 East 98th St
New York, NY 10029
212-906-7900
NY - Westside
200 West 57th St
New York, NY 10019
212-256-8200
Westchester
311 North St
White Plains, NY 10605
914-997-6200
Show 4 more

83 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
7
NPS
6
Age 33 - 35
2 IVF
2 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
Unexplained
European
Black or African-American
Other
Income $100K - $199K
Writer
1st of 3 Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
[Dr. Stein is] Personable, great bedside manner. Sometimes doesn’t fully explain things and seems a bit rushed during appointments. Wish for more transparency and greater communication. Overall a more than competent doctor whom I trust with my care...My main complaint is they didn’t focus as much on my partner from the start so I feel like we missed out on two opportunities to fertilize more eggs
For two retrievals with insurance coverage it was roughly $20k, including medications for both myself and my partner...[ RMA of NY has a ] Strong performance record and location flexibility. Weak on organization and coordination when working with several doctors for complex cases. This has led to delays in my care, which is extremely stressful when trying to conceive and every delay means an entire month is wasted.
How was your experience with Daniel Stein at RMA of New York?
Personable, great bedside manner. Sometimes doesn’t fully explain things and seems a bit rushed during appointments. Wish for more transparency and greater communication. Overall a more than competent doctor whom I trust with my care.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Come prepared with all of your questions and don’t be afraid to push back if something doesn’t make sense.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Uses my first time, personable bedside manner.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
First round resulted in two embryos. Adjusted medication and added a third to help my follicles grow at a better rate. Unfortunately this still resulted in nearly the identical number of mature eggs being retrieved but I ended up with 0 embryos. My main complaint is they didn’t focus as much on my partner from the start so I feel like we missed out on two opportunities to fertilize more eggs. This was a costly miscalculation and I wish I had pushed back more for them to examine everything from all sides. First transfer was genetically tested but unsuccessful. Doctor believes the poor embryo quality to be a factor and says they can’t improve my egg quality and will focus on improving sperm quality instead, which has included medication for the both of us and a TESE procedure for him. Fingers crossed.
Describe your experience with the nursing staff at RMA of New York.
Very smart and extremely busy. Sometimes slow to return calls but always on top of their game.
Describe your experience with RMA of New York.
Strong performance record and location flexibility. Weak on organization and coordination when working with several doctors for complex cases. This has led to delays in my care, which is extremely stressful when trying to conceive and every delay means an entire month is wasted.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
For two retrievals with insurance coverage it was roughly $20k, including medications for both myself and my partner. Billing department does a good job of outlining the costs ahead of time.
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Scheduled the wrong procedure
7
Doctor
Daniel Stein
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
NPS
7
NPS
5
Age 34
East Asian
Income $100K - $199K
Operations
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Lekovich] was cordial (if not exactly warm), and seemed very knowledgeable about the topic of fertility. She ordered the full workup of hormone testing and also performed one ultrasound...[she] didn't explain or provide much context for the genetic testing that she recommended - I would later learn that this was "expanded carrier testing" and considered elective/experimental by most health insurers, and thus not covered by insurance
my overall experience with RMA - Brooklyn was mixed. I had a solid experience with Dr. Lekovich, but I had some issues with the finance office and very limited contact with nursing staff, other than the doctor's assistant (nurse/PA)...Cons are a seeming lack of transparency and miscommunication in the clinic's billing practices. My experience in terms of scheduling and communication of test results was fine, if routine.
How was your experience with Jovana Lekovich at RMA of New York?
I saw Dr. Jovana Lekovich in April 2021, and explained to her that I wanted to get a full workup so that I could get a better idea of the state of my fertility, given that I was almost 35. She was cordial (if not that warm) and seemed very knowledgeable about the topic of fertility. She ordered the full workup of hormone testing and also performed one ultrasound (during the 1st visit). She told me that my egg reserve appeared normal and suggested another ultrasound in a 2- 3 weeks because there was something blocking her view of one of the fallopian tubes. During the 1st visit, she also discussed my family history and explain that lab tests done in a doctor's office are generally more reliable than at- home lab tests, which I had a few of prior to making this visit. One area where my experience fell short was the recommendation by the doctor to have genetic testing performed. She said that I should have genetic testing done (and when I asked her wasn't that only for pregnant women, she said that it was a good idea for everyone). Dr. Lekovich didn't explain or provide much context for the genetic testing that she recommended - I would later learn that this was "expanded carrier testing" and considered elective/experimental by most health insurers, and thus not covered by insurance. The only other thing that was off was the doctor's comment that maybe I wasn't trying hard enough to conceive. I felt that this was a bit presumptive but maybe that was just me. I feel that my overall experience with Dr. Lekovich was positive, if brief. She obviously has expertise with fertility topics and the various types of infertility and related medical conditions. While her bedside manner is a bit lacking, she is very intelligent and knowledgeable in the field of reproductive endocrinology, and that is what matters to me.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
I would say to ask as many questions as you can about recommended tests or procedures, before agreeing to have them done. I would also say to not expect Dr. Lekovich to hold your hand at any point during the process.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I found RMA through searching my then - health insurer's website, and called them to make an appointment for a consultation. That part was straightforward enough. I saw Dr. Jovana Lekovich on a chilly weekday afternoon in April 2021, and explained to her that I wanted to get a full workup so that I could get a better idea of the state of my fertility, given that I was soon to be 35. She was cordial (if not exactly warm), and seemed very knowledgeable about the topic of fertility. She ordered the full workup of hormone testing and also performed one ultrasound (during the 1st visit). I saw her for one add'l visit after the initial consult - for another ultrasound. I gave this rating because 1) I felt like I wasn't treated particularly well by staff other than Dr. Lekovich and her assistant (a nurse/PA), and 2) Dr. Lekovich didn't explain or provide much context for the genetic testing that she recommended - I would later learn that this was "expanded carrier testing" and considered elective/experimental by most health insurers, and thus not covered by insurance. I received phone calls from different individuals at RMA with my lab test results after the 1st visit and to schedule my next visit after the 2nd visit, and I just got the feeling that I was just another call on their list that day.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
Not applicable in my case -- I only had a consultation and lab testing.
Describe your experience with the nursing staff at RMA of New York.
I visited RMA twice in 2021 - in April for the initial consultation and then in May for an ultrasound. I had limited contact with nursing staff, however, I did have a positive experience with her assistant, a young nurse/PA, who drew my blood on the first visit. Other than my experience with the doctor's assistant, I received phone calls from different individuals at RMA with my lab test results after the 1st visit and to schedule my next visit after the 2nd visit. These interactions felt routine and I just got the feeling that I was just another call on their list that day.
Describe your experience with RMA of New York.
I'd say that my overall experience with RMA - Brooklyn was mixed. I had a solid experience with Dr. Lekovich, but I had some issues with the finance office and very limited contact with nursing staff, other than the doctor's assistant (nurse/PA). Pros are obviously the endocrinologists and their expertise, and the nurses who care. Cons are a seeming lack of transparency and miscommunication in the clinic's billing practices. My experience in terms of scheduling and communication of test results was fine, if routine. The 2 individuals from RMA (nurses, I believe) who called me to communicate my results and to schedule the next visit sounded very indifferent and possibly even impatient. However, it was RMA's handling of billing that really sunk this experience. As mentioned earlier, RMA was an in-network provider for me. I received separate bills through my insurance - for each clinic visit, the lab tests, and for the genetic testing (Sema4). Everything was fine, except for the genetic testing, which my insurer had deemed "experimental" and so covered exactly 0%. Insurance subsequently billed me over $11K for this sole claim, which seemed outrageious. I communicated this to my finance coordinator and she said that it should be covered by insurance and requested a Letter of medical necessity to this end. I followed up with Aetna (insurance) and it would be > 2 weeks before they received this letter. Eventually, I got in contact with the genetic testing provider directly, via phone and email over the course of 3 months, and they explained that it isn't usually covered by insurance but that pursuant to an agreement they have with RMA, I should have received the contracted rate of $250, and not billed the full rate. I was finally able to resolve this issue in June/July 2021 by paying the provider directly.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Overall, testing and clinic visits came to < $750. Genetic testing = 250.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Not applicable
7
Doctor
Jovana Lekovich
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
Brooklyn
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
4
NPS
6
Age 39
1 IVF
Male Factor
European
Income $100K - $199K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Alan Copperman is excellent at what he does but he is not the warmest person. I didn’t feel like he knew or cared who I was when I saw him. He seemed busy and didn’t take the time to explain much... I had few interactions with doctor...During these visits, he was overall detached and cold. Simply performing the sonogram and speaking only the necessary.
RMA of NY is a well run clinic. It is very efficient. However a lot of patients go through this clinic and I felt like a number. I would be in and out of there fast but I was just one of many women patients there...The team was efficient, responsive and well organized. They would schedule my blood work and other exams and everything ran smooth. Not too long a wait in the waiting room. I could speak on the phone with a nurse quickly if I had any questions about a medication or how to use it.
How was your experience with Alan Copperman at RMA of New York?
This doctor came highly recommended and he sure has a lot of experience treating infertility. He was honest in telling me that I didn’t have a lot of follicules and that there was a chance that I couldn’t get any viable embryos. He debated whether to continue the cycle or cancel and try another time but decided to keep going. In the end only one embryo reached J5 but turned out to be no good for transfer. I had few interactions with doctor Copperman - during the initial introductory visit (via Zoom) and then 2 or 3 times during the sonograms to see the evolution of my follicules during the hormone stimulation. During these visits, he was overall detached and cold. Simply performing the sonogram and speaking only the necessary. I would try to get more information but he wouldn’t share much. It is a stressful time and this doctor wasn’t warm or reassuring during the process.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Do not expect a lot of hand holding or compassion.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Alan Copperman is excellent at what he does but he is not the warmest person. I didn’t feel like he knew or cared who I was when I saw him. He seemed busy and didn’t take the time to explain much.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I had strong hormone stimulation meds to retrieve my own eggs. 9 were retrieved and 5 fertilized.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Abigail Goldberger)
The team was efficient, responsive and well organized. They would schedule my blood work and other exams and everything ran smooth. Not too long a wait in the waiting room. I could speak on the phone with a nurse quickly if I had any questions about a medication or how to use it.
Describe your experience with RMA of New York.
RMA of NY is a well run clinic. It is very efficient. However a lot of patients go through this clinic and I felt like a number. I would be in and out of there fast but I was just one of many women patients there.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
My IVF cycle was about $15,000
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Doctor recommended single embryo transfer which I approved also
4
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
8
NPS
6
Age 41 - 42
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
Neutral
Doesn't Recommend
Successful
I had serious concerns about how other people at the clinic treated me. He [Dr. Daniel Stein] was always very responsive and thoughtful...I had success with our first transfer which I hadn’t expected. I was 41 when I gave birth. He definitely helped us get to where we wanted to be very quickly. I had a bad experience with the clinic and he was very responsive and made me feel heard and supported...I had a pretty high AMH for my age (2.56 at 41) but he still used pretty high doses of meds I think. I stimmed for 11 days and got 46 eggs which shocked me. 35 fertilized and 31 made it to day one; 10 embryos made it to day 5 and of those half tested PGS normal.
I had serious concerns about [some staff] at the clinic [RMA of New York] treated me...Know that the clinic itself has pitfalls particularly the east side office. But they are very effective. Overall worth it because he [Dr. Stein] is a kind and effective doctor but have eyes open that the east side office is unpleasant at best and you have to go there for retrievals and transfers and on weekends...My final visit was around 9 weeks. The Dr and one nurse said I could be in touch through the end of the first trimester. But when I had a threatened miscarriage at 11 weeks they were unresponsive and unhelpful. They claimed later this is just how fertility clinics operate due to the high cost of malpractice insurance. I have since found out people about who were helped by their clinics after 9 weeks.
How was your experience with Daniel Stein at RMA of New York?
I had success with our first transfer which I hadn’t expected. I was 41 when I gave birth. He definitely helped us get to where we wanted to be very quickly. I had a bad experience with the clinic and he was very responsive and made me feel heard and supported.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Know that the clinic itself has pitfalls particularly the east side office. But they are very effective. Overall worth it because he is a kind and effective doctor but have eyes open that the east side office is unpleasant at best and you have to go there for retrievals and transfers and on weekends.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I had serious concerns about how other people at the clinic treated me. He was always very responsive and thoughtful
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I don’t remember dosages. I had a pretty high AMH for my age (2.56 at 41) but he still used pretty high doses of meds I think. I stimmed for 11 days and got 46 eggs which shocked me. 35 fertilized and 31 made it to day one; 10 embryos made it to day 5 and of those half tested PGS normal.
Describe your experience with RMA of New York.
“They get the job done” someone told me and they were right. Weakness of the clinic is that the east side office is unhelpful and unresponsive. I had a very bad experience when I went there at 11 weeks after waking up to a gush of blood. I had called the on call doctor who never called me back. Because it was a Saturday I went to the east side-the only open location. They had me wait for a while then said nobody could see or speak with me because I was too far along (had been told conflicting info earlier in my treatment). At this point I’d been going to RMA for over a year and this was shocking and very upsetting. I insisted on speaking with someone and the clinician who told me “legally we can’t see you” wouldn’t tell me her name and was very antagonistic. So I went to an ER and found out I had a threatened miscarriage.
Describe your experience with your monitoring appointments at RMA of New York.
I preferred the soho office. Hours were later, it was smaller, and the atmosphere was more friendly.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
We paid less than 10k out of pocket including copays
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
My final visit was around 9 weeks. The Dr and one nurse said I could be in touch through the end of the first trimester. But when I had a threatened miscarriage at 11 weeks they were unresponsive and unhelpful. They claimed later this is just how fertility clinics operate due to the high cost of malpractice insurance. I have since found out people about who were helped by their clinics after 9 weeks.
8
Doctor
Daniel Stein
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
4 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
1
NPS
0
Age 33
Other
European
Income $200K - $499K
2nd of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
I had expressed concerns [to Dr. Thornton] from the onset about vulnerability to hormonal variations and when it became so drastic post-transfer that I was suffering from a first-time onset of clinical depression, I was completely dismissed by all involved. When I was finally issued a different protocol (different drug administration technique) Dr. Thornton did not even check in *once* to see if there was improvement, or how I was doing, or just to treat me like a human patient rather than a vessel for a successful live birth. Nurses are the same, and you will rarely see or interact with the same person twice.
Honestly I haven't heard from the billing department [at RMA of New York] once since starting this process. I've tracked my own expenses - thank god? - but no one has updated me or followed up with me. At this point I'm honestly wondering whether I even have a chart over there. I'm estimating the entire process (egg retrieval, testing, FET) cost about 40k...I expect the clinic's strength is in the sheer volume of patients and cases they have treated. This is a double edged sword, however, in that you become just one of those numbers - and statistics - that contributes to their overall rates. Honestly I felt like I was seen as an easy opportunity to achieve an 'under 35 live birth on the first implant' in order to boost their numbers, and I was given 0 personal attention or care.
How was your experience with Kimberley Thornton at RMA of New York?
Dr Thornton is likely very intelligent and possibly talented at her job related to the actual fertility elements. Her bedside manner and patient care is utterly lacking. Perhaps I'm an outlier, but if an outlier can be these drastic, I truly wonder where the mean would lie.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
You must be a superior project manager and be able to manage your fertility journey with confidence, precision, and the ability to stand up for yourself. No one will take care of you, no one will check up on you, and no one will offer you ways to ameliorate any difficulties the process may cause for you. You should not be afraid to call, email, and keep calling to get the results, updates, and information you need to proceed confidently. This is your body, your choice, and your money that is feeding the factory.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
RMA is a factory. I will not be the first nor the last to say this. I think people are desperate for results and will take any kind of mistreatment along the way to get there. I had expressed concerns from the onset about vulnerability to hormonal variations and when it became so drastic post-transfer that I was suffering from a first-time onset of clinical depression, I was completely dismissed by all involved. When I was finally issued a different protocol (different drug administration technique) Dr. Thornton did not even check in *once* to see if there was improvement, or how I was doing, or just to treat me like a human patient rather than a vessel for a successful live birth. Nurses are the same, and you will rarely see or interact with the same person twice.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
I started on progesterone shots post 5-day FET (pgt-a and pgt-m). I was miserable. I'd communicated my vulnerability to hormones early on, and it became so drastic I had to demand some sort of change in the treatment or I would not be able to be a functional mother for my current daughter. The nurse told me they couldn't 'make me' take the medication, as in I could either proceed with no change and suffer, or make my own call to completely stop treatment at 6 weeks post-transfer. Something somehow finally got through to Dr Thornton and I was switched to thrice daily endometrin pills + twice daily vaginal suppositories. This produced some nausea but SIGNIFICANTLY improved mood. It took too much and too long to get me to that change. And i had to demand it for myself.
Describe your experience with the nursing staff at RMA of New York.
Nursing staff repeatedly had to be followed up with in order to get the full information i needed. On multiple occasions I was chasing people down nearly the end of the day to acquire extremely time sensitive prescriptions - including trigger shot over a holiday weekend! They are impossible to reach - no direct lines or emails. And one nurse when i told her i was suffering on my treatment told me i didn't 'have' to continue the medication, rather than work with me to consult the dr for a mitigated treatment plan.
Describe your experience with RMA of New York.
I expect the clinic's strength is in the sheer volume of patients and cases they have treated. This is a double edged sword, however, in that you become just one of those numbers - and statistics - that contributes to their overall rates. Honestly I felt like I was seen as an easy opportunity to achieve an 'under 35 live birth on the first implant' in order to boost their numbers, and I was given 0 personal attention or care. When I awoke from being put under to have my eggs retrieved, a person I'd never seen before merely said to me 'what does your phone case look like'. That was honestly the first thing someone said to me when I came to. That is the kind of treatment you can expect.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
Honestly I haven't heard from the billing department once since starting this process. I've tracked my own expenses - thank god? - but no one has updated me or followed up with me. At this point I'm honestly wondering whether I even have a chart over there. I'm estimating the entire process (egg retrieval, testing, FET) cost about 40k.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I'm not sure but we only transferred one with no discussion of multiples
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New York.
-my follicles got jacked really quickly and i was beyond bloated. We were approaching fourth of july weekend and i was project managing to the extreme to ensure that my trigger shot order was put in and able to be picked up before everything closed. Literally 15 min before the specialty pharmacy closed for an extended weekend i was sprinting in to grab the trigger shot, after spending days playing telephone tag to ensure timing was correct and it was ordered. This was INSANE. -Then my initial Dr went on maternity leave in the middle of my cycle, and informed me two days prior. We were in the middle of interpreting and awaiting updated results on embryos from PGT-A and PGT-M, after coming back inconclusive. This was a shock. -Finally, I was beyond struggling with my progesterone protocol post-FET and was desperate to be tapered off at the earliest possibility. I was legitimately clinically depressed and conveyed this to a nurse upon hearing that my protocol would not be changing at all even by method. She told me that they can't 'make me' take the medicine, and that my two choices were essentially continue to suffer for the sake of the pregnancy, or just take myself off entirely, because they were providing no alleviation strategy. It was the most grotesque display of utter disregard for patient wellbeing, and frankly this nurse should reconsider her profession. After sending a desperate and dire email to my dr (thank god i randomly had her email) some change in protocol was suggested - suppositories and pills rather than shots. She then literally never followed up with me to check in on me after the switch. No call, no email. Nothing to confirm the switch in protocol was for the better. That was the final nail in the coffin for showing me how little RMA cared for me as a patient. -When I was able to come off the drugs entirely, I received a curt email: "Your levels are adequate and you can stop your endometrin today." This, after 40k and 8 months. Can you imagine? -I'm still waiting to hear from the nurse managers to discuss my experience. Nothing. No followup despite my explicit request to be contacted. And so here I am.
1
Doctor
Kimberley Thornton
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
LGBTQ
2019 - 2020, Successful
NPS
9
NPS
4
Age 40 - 41
2 IVF
Donor Sperm
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
LGBTQ
Strongly Recommends
Doesn't Recommend
Successful
[Dr. Lekovich] was very confident and competent...We had a few issues trusting the process due to multiple unexplained losses that happened at another clinic, but [she] was very positive that we could carry to term and she was right....would not perform multiple embryo transfers though we did ask...As a lesbian couple who were also experiencing unexplained infertility, we felt like we were in good hands with [her]...
The admin staff at RMA is subpar, although I believe the doctors are highly skilled and trained...Appointments and monitoring in Brooklyn we're great. Even when crowded it was an easy process. At Madison it felt much more like a cattle call...We weren't thrilled with the communication for shipping sperm from our cryobank to RMA...some of their paper forms are outdated and use heteronormative language that should be replaced by more inclusive language
How was your experience with Jovana Lekovich at RMA of New York?
We would definitely see Dr. Lekovich again in the future if we decide to expand our family. She was very confident and competent. We had a few issues trusting the process due to multiple unexplained losses that happened at another clinic, but Dr. Lekovich was very positive that we could carry to term and she was right.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Go to the Brooklyn office if possible. We did some monitoring at Madison because of a move and Covid, but the Brooklyn office is much more intimate and it's better to see your doctor regularly. For our last cycle, we ended up driving over to Brooklyn and it was worth it to see Dr. Lekovich and discuss our concerns with her directly.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich is warm and always spoke to us like individuals. It was always so pleasant to see her and be reassured by her in person. That said, RMA as a whole feels much more numbers driven, especially if you go to monitoring at the Madison location. The Brooklyn office is much smaller and feels less like a factory.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
After our first cycle failed, we went with a "kitchen sink" approach, just in case I had some sub-clinical endometritis. While it was intense in terms of a medicated cycle, it ultimately worked for us.
How competent was Jovana Lekovich at LGBTQ care?
As a lesbian couple who were also experiencing unexplained infertility, we felt like we were in good hands with Dr. Lekovich. There were always other gay couples in the waiting room and we felt the doctor was very well versed in LGBT issues.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Our coordinator was awful, but I believe she is no longer there)
The coordinator we were assigned was awful. She ordered the prescriptions incorrectly and then did not assist us with fixing the issue via insurance. lt was a nightmare that almost cost us $12,000. Fortunately, we were able to get legal involved on our own and fix it. She also gave us incomplete information from the beginning and didn't respond to emails. We felt trapped because there was no one else to switch to and RMA makes it very difficult to escalate these problems or get someone on the phone. We essentially had to do a lot of work on our own to go around her. If you do not have the energy or resources to do this, I can imagine losing more time and money. That said, I believe she is no longer at the practice.
Describe your experience with RMA of New York.
RMA is a large clinic that serves a ton of clients in NYC. They don't have a patient portal and emails are very quickly deleted from their secure server. Overall, we liked Weill Cornell much better, but switched due to insurance. The admin staff at RMA is subpar, although I believe the doctors are highly skilled and trained. As long as you're aware of their administrative short comings, you can still have success there, but you may have to do a lot of leg work. It all really depends on who you are assigned to for patient coordination. We really liked Dr. Lekovich though and would work with her again.
Describe your experience with your monitoring appointments at RMA of New York.
Appointments and monitoring in Brooklyn we're great. Even when crowded it was an easy process. At Madison it felt much more like a cattle call. Very full office and long waits.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
For our first cycle we were out of pocket for 50% and the second was fully covered.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
For our situation, Dr. Lekovich would not perform multiple embryo transfers though we did ask. However, having now gone through a pregnancy with a singleton, I'm glad for this policy.
How competent was RMA of New York at LGBTQ care?
We were treated well overall by this clinic. However, some of their paper forms are outdated and use heteronormative language that should be replaced by more inclusive language.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at RMA of New York.
We weren't thrilled with the communication for shipping sperm from our cryobank to RMA. They will not confirm receipt and not respond to the email you need to send them to let them know vials are on the way. We had to jump through hoops to make sure our materials arrived and it did not help us with entrusting the clinic. (We had a totally different experience at Weill Cornell where everything was communicated so clearly and signed off on and we were expecting something similar.)
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
As mentioned in previous comments we were disappointed with the adminstrative aspects of RMA. Although much of that is due to a coordinator who is no longer there.
9
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
4
Clinic
RMA of New York
Brooklyn
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
LGBTQ Care
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
5
Age 38 - 39
3 IUI
Unexplained
European
Income $100K - $199K
Neutral
Doesn't Recommend
Success w/ Doc Not sure
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy. ... She is empathetic and relatable.
There are a huge number of patients [at RMA of New York]. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. ... The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead. ... Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't be afraid to ask questions. She gives a lot of information, which is helpful, but can sometimes be overwhelming in the moment.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
She is empathetic and relatable.
Describe your experience with RMA of New York.
There are a huge number of patients. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
The IUIs were covered by my insurance but IVF was not. It was over $20,000 with medication. The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon preferred eSET
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
5
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
3
NPS
0
Age 32
1 Fertility Medications
Male Factor
Ashkenazi Jewish
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
To be honest, I had very little interaction with Dr. Thornton. She lets most of the nurses do the heavy lifting which is why things like PCOS were not caught. The only thing that was caught was hypothyroidism which I am very grateful for (but easy to catch with the TSH number).... If following the herd and approaching medicine with standardized approaches doesn't bother you, then Dr. Thornton is a good fit because she explains things quickly and will get you started quickly. But if you'd like a more customized approach, or an approach that does not leave any health issues out, then you're better off somewhere else.
This place [RMA of New York] is a bit of a factory and impersonal. They will move you quickly though. Because of the quick movement, they may not catch important things. There's no portal so communication is incredibly difficult.... Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.... The lady who took my blood was great! She was caring. However, everyone else was hard to track down. Gave fuzzy information. And never called when they said they would.
How was your experience with Kimberley Thornton at RMA of New York?
If you have an easy issue, I am sure Dr. Thornton will be a good match. For me, it didn't work out because I felt a lot of things were really haphazard. My PCOS was not detected by her team (which should be been able to be seen from bloodwork). It also really bothered me that there was no portal to receive results. You are at the mercy of her team of nurses and they all overburdened.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If following the herd and approaching medicine with standardized approaches doesn't bother you, then Dr. Thornton is a good fit because she explains things quickly and will get you started quickly. But if you'd like a more customized approach, or an approach that does not leave any health issues out, then you're better off somewhere else.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
To be honest, I had very little interaction with Dr. Thornton. She lets most of the nurses do the heavy lifting which is why things like PCOS were not caught. The only thing that was caught was hypothyroidism which I am very grateful for (but easy to catch with the TSH number). Clomid (which was the standard that Dr. Thornton prescribed) should not be prescribed for people who have PCOS and PCOS was indicated in my blood results.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
5 days of clomid (dose was double what it should have been) + 1 ovidrel shot + 1 IUI. Clomid should not be prescribed for PCOS. Triggers OHSS. Originally, my husband and I had come to her for sperm issues, but after taking a whole round of clomid, it was discovered that I have hypothyroidism. What was not detected was PCOS.
Describe your experience with the nursing staff at RMA of New York.
The lady who took my blood was great! She was caring. However, everyone else was hard to track down. Gave fuzzy information. And never called when they said they would.
Describe your experience with RMA of New York.
This place is a bit of a factory and impersonal. They will move you quickly though. Because of the quick movement, they may not catch important things. There's no portal so communication is incredibly difficult.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
This is a hilarious question. I have yet to reach the finance team (4 attempts so far). I am expecting some ridiculous bill that will come out of no where.
What specific things went wrong at RMA of New York?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of New York.
Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.
3
Doctor
Kimberley Thornton
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
0
Clinic
RMA of New York
NY - Downtown
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2019 - 2020, Unsuccessful
NPS
6
NPS
6
Age 33 - 34
2 Embryo Freezing
Other
Ashkenazi Jewish
Income $100K - $199K
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I had a great first impression. I felt that he [Dr. Stein] really wanted the best for me. However, he was very disengaged and not compassionate...I felt like I needed to constantly follow up and remind them of my situation...He will only allow single and he picked the embryo...[new patient advice] Have thick skin and be prepared to be treated like a number.
They [RMA of NY staff] really need to check into things and not just assume and bill you for things they shouldn't. They should make sure to put miscarried woman in the separate room so they don't hear other babies heartbeats...[cost] about 6k out of pocket...I felt like I needed to constantly follow up and remind them of my situation
How was your experience with Daniel Stein at RMA of New York?
I had a great first impression. I felt that he really wanted the best for me. However, he was very disengaged and not compassionate. I truly feel that a women is best when going through something like this.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Have thick skin and be prepared to be treated like a number.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I felt like I needed to constantly follow up and remind them of my situation. I was always billed wrong or told the wrong things from the teeny bopper coordinators they have.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Eliza)
I absolutely love Eliza, she is warm, compassionate and understanding. I absolutely adore her.
Describe your experience with RMA of New York.
They really need to check into things and not just assume and bill you for things they shouldn't. They should make sure to put miscarried woman in the separate room so they don't hear other babies heartbeats.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
about 6k out of pocket
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He will only allow single and he picked the embryo.
6
Doctor
Daniel Stein
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
NPS
3
NPS
5
Age 33 - 36
5 IUI
Donor Sperm
Other
Black or African-American
Income $50K - $99K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I have spoken with Dr. Mukherjee once every 6 months or so. ... Dr. Mukherjee conducted one out of 5 IUIs. ... Dr. Muhkerjee, when I did get a chance to meet with him has been very nice. When having phone consultations, things seem very rushed and he gave more directives than an opportunity to figure out what wasn't working. ... I was informed that my BMI was too high so I met with the nutritionist, who helped bring that down so I could take Clomid and have less of a risk of a heart attack with the lower BMI.
They have several offices that are clean and well maintained, which is a strength. They do not have a good communication system, there is no where to speak with the doctor directly. The nurses always call back if you have a question, which is fine for some things but sometimes you just need to talk to your doctor. ... I have met with my "primary nurse" about once since 2016 and when speaking to her on the phone, she comes off as very dismissive.
How was your experience with Tanmoy Mukherjee at RMA of New York?
Dr. Muhkerjee, when I did get a chance to meet with him has been very nice. When having phone consultations, things seem very rushed and he gave more directives than an opportunity to figure out what wasn't working.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
One piece of advice, don't expect him to be the only doctor that you meet with at RMA of NY. I have had at least 4 different doctors perform my IUIs (I've had 5 to-date).
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Dr. Mukherjee conducted one out of 5 IUIs. I mostly speak with whichever nurse gets my message, although I have been assigned one. I have spoken with Dr. Mukherjee once every 6 months or so.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
I was informed that my BMI was too high so I met with the nutritionist, who helped bring that down so I could take Clomid and have less of a risk of a heart attack with the lower BMI. That's about all that I could remember.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julie (Last name unknown))
I felt like the entire office runs more like a factory than a doctor's office. When being contacted by phone, it just is a list of things for me to do. Most of the time, things that did not work out, such as where to pick up my medication or timeliness of them putting the medication into the pharmacy. Some of the nurses seemed ok but you don't get an opportunity to know any of them well enough to build a trusting relationship.
Describe your experience with RMA of New York.
They have several offices that are clean and well maintained, which is a strength. They do not have a good communication system, there is no where to speak with the doctor directly. The nurses always call back if you have a question, which is fine for some things but sometimes you just need to talk to your doctor. And when the nurse calls back, it may not be the same nurse each time. I have met with my "primary nurse" about once since 2016 and when speaking to her on the phone, she comes off as very dismissive. Another strength are the women that sit in the front, as they seem much more personable and help with the ease of checking out of the office after your visit.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
My insurance does not cover IUI treatments and they quoted me a bundle cost of $700 per cycle. I had to call my insurance for clarification, as the "financial coordinator" that I was assigned provided my inaccurate information.
Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A at this time.
3
Doctor
Tanmoy Mukherjee
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
6
NPS
6
Age 34 - 35
1 IVF
European
Latinx
Income $200K - $499K
2nd of 4 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
At the end of the day, my IVF procedure worked and I am pregnant. I transitioned to Dr. Sekhon from a doctor who left the clinic and the transition was messy and often fraught with bad communication and lack of compassion...she’s not going to offer up the info if you don’t. Push back if something doesn’t feel right or clear to you. She is better over the phone than via email... treated me on a very ‘need to know’ basis. I felt often I didn’t have all the information and that she didn’t take into account the emotional toll of fertility treatments and the overwhelming waterfall of decision making that comes with if.
RMA doesn’t really allow the conversation of having more than one egg transferred OR discounting subsequent transfer cycles for patients under 35...At times in the process you can definitely feel that RMA is more concerned with their own stats than your individual patient case. They are rigid in their standards (which are top notch) but sometimes to a fault..The phlebotomist is really great at RMA! Also shoutout to Nurse Melissa who is lovely and often went above and beyond. I felt she explained things to me in a way doctor Sekhon was not capable of and always showed compassion. The coordinator, Jennifer, is sweet and was helpful but definitely inexperienced.
How was your experience with Lucky Sekhon at RMA of New York?
At the end of the day, my IVF procedure worked and I am pregnant. I transitioned to Dr. Sekhon from a doctor who left the clinic and the transition was messy and often fraught with bad communication and lack of compassion.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Ask all the questions- she’s not going to offer up the info if you don’t. Push back if something doesn’t feel right or clear to you. She is better over the phone than via email.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon treated me on a very ‘need to know’ basis. I felt often I didn’t have all the information and that she didn’t take into account the emotional toll of fertility treatments and the overwhelming waterfall of decision making that comes with if.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I believe I did the antagonist protocol and had to do 13 days of shoes because my follicles took awhile to develop.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
The phlebotomist is really great at RMA! Also shoutout to Nurse Melissa who is lovely and often went above and beyond. I felt she explained things to me in a way doctor Sekhon was not capable of and always showed compassion. The coordinator, Jennifer, is sweet and was helpful but definitely inexperienced.
Describe your experience with RMA of New York.
At times in the process you can definitely feel that RMA is more concerned with their own stats than your individual patient case. They are rigid in their standards (which are top notch) but sometimes to a fault.
Describe your experience with your monitoring appointments at RMA of New York.
It was a cattle call and often created conflicts with work because they were completely inflexible. The front desk admin sent out bloodwork for the day multiple times before monitoring hours were over, leading to issues with same day results.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I had insurance coverage that was capped at $10k for lifetime maximum so paid a few thousand out of pocket at least . I was ultimately able to get my medications covered but only because someone from Glow suggested I fight for it.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA doesn’t really allow the conversation of having more than one egg transferred OR discounting subsequent transfer cycles for patients under 35.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
The clinic and transition between doctors felt at times messy. In particular, the receptionist/admin had a terrible attitude and was hard to navigate.
6
Doctor
Lucky Sekhon
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
0
NPS
0
Age 30 - 32
1 IUI
1 IVF
Anovulation
PCOS
European
Income $500K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Thornton is great at following standard operating procedures, but doesn't provide a high quality of care. She is incredibly risk averse. I often felt I knew more about my course of treatment through internet research then what she was able to tell me. She doesn't seem to care about her patients and doesn't always follow through on what she describes as "next steps" in course of treatment. After 3 years, I feel like I can't trust her and have little confidence in what she says.
The nursing staff [at RMA of New York]... Seems like there were a dozen and I spoke to a different person on the hotline every time. The nurse coordinating medications was so disorganized...Monitoring was awful. A room full of dozens of women waiting to be seen. Wait times were erratic. Sometimes it was 10 minutes, sometimes it was an hour and 10 minutes...During my treatment here, I have seen 5-6 different doctors. I understand it takes a team, but the number of people that I was bounced around to led to a horrible patient experience and low quality of care. When I had questions - people didn't have the answers because they didn't know my case and it took 3-5 phone calls to ever get a knowledgeable person on the phone.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Thornton is great at following standard operating procedures, but doesn't provide a high quality of care. She is incredibly risk averse. I often felt I knew more about my course of treatment through internet research then what she was able to tell me. She doesn't seem to care about her patients and doesn't always follow through on what she describes as "next steps" in course of treatment. After 3 years, I feel like I can't trust her and have little confidence in what she says.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
Don't bother... find another doctor.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
At RMA, expect to feel like a one of thousands of patients that are pushed through the system. You won't be allowed to speak to someone when you call. You won't actually see your doctor when you have an appointment. When you do manage to see your doctor, they will not follow through on what they said in previous appointments. If you have thoughts on your treatment, they won't listen.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff... Seems like there were a dozen and I spoke to a different person on the hotline every time. The nurse coordinating medications was so disorganized. If I wasn't an organized intelligent and highly educated person... I wouldn't have had the medication I needed to continue with treatment.
Describe your experience with RMA of New York.
The phlebatomist is the only pleasant person who knows what she is doing and does it well. The receptionist is awful. She's cosntantly scowling and rude to patients. Her temperament would be better suited for someone who didn't have to interact with people. During my treatment here, I have seen 5-6 different doctors. I understand it takes a team, but the number of people that I was bounced around to led to a horrible patient experience and low quality of care. When I had questions - people didn't have the answers because they didn't know my case and it took 3-5 phone calls to ever get a knowledgeable person on the phone.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was awful. A room full of dozens of women waiting to be seen. Wait times were erratic. Sometimes it was 10 minutes, sometimes it was an hour and 10 minutes.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
0
Doctor
Kimberley Thornton
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 39
2 IUI
Unexplained
East Asian
Income $200K - $499K
Architect
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Kimberly Thornton] sent me to different tests and has never explained or discussed the results...It has been a very difficult experience. She is not thorough and will let things fall through the cracks...Her one-way, broad-brush approach does not suit a patient with special medical conditions...During the ultrasound, you have to ask for folical number and sizes...not value evidence-based treatment...The one-direction, the general approach is a waste of everyone's time and money.
The biggest problem or RMA is communication. There is no patient portal and you can only get partial verbal information from a phone call from a nurse. RMA does not provide a consistent treatment procedure. The experiences are very different based on your doctor and nurse...For IUI, RMA took bloodwork on Day 3 and will send an email to let you know when to come in for ultrasound and trigger shot and the date for IUI. During the ultrasound, you have to ask for folical number and sizes. RMA does not share that information by default. Nurse
How was your experience with Kimberley Thornton at RMA of New York?
She sent me to different tests and has never explained or discussed the results. RMA does not provide a patient portal system and she does not share all the test results, not mention to review them or responds to them. It has been a very difficult experience. She is not thorough and will let things fall through the cracks.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If you are under 35-year old, lucky and healthy, it might be OK to work with Dr. Thornton. If you are older and cannot waste your time, do not work with her. Her one-way, broad-brush approach does not suit a patient with special medical conditions.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton is warm and polite. However, the whole process is a one-way approach. She applies the same treatments and has never adjusted them based on the test results or previous failure cycle. She is not interested in increasing my odds but sales the treatment cycle one after another.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
For IUI, RMA took bloodwork on Day 3 and will send an email to let you know when to come in for ultrasound and trigger shot and the date for IUI. During the ultrasound, you have to ask for folical number and sizes. RMA does not share that information by default.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Melissa Moro)
The nurse plays a key role in IVF and IUI procedure. Melissa tends to ignore emails and has never clearly explained the procedure. She fails to communicate all of my test results or check my records. When she is on vacation, no one coves her duty. Things can easily fall through cracks. It is nerve-breaking to work with her.
Describe your experience with RMA of New York.
The biggest problem or RMA is communication. There is no patient portal and you can only get partial verbal information from a phone call from a nurse. RMA does not provide a consistent treatment procedure. The experiences are very different based on your doctor and nurse.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
I pay co-pays and medication for IUI procedures.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
Dr. Thornton and her team do not value evidence-based treatment. They do not communicate, review all test results or investigate the best treatment for each person. The one-direction, the general approach is a waste of everyone's time and money.
0
Doctor
Kimberley Thornton
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
6
Age 36
1 IVF
1 Egg Freezing
Poor Egg Quality
East Asian
Income $200K - $499K
Marketer or PR
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When we spoke to Dr. Sekhon, she was warm and informative and great. But we rarely spoke to her unless we emailed to reach out proactively.... Dr. Sekhon is very informative and when we speak with her, she is thorough in her responses (vs on email sometimes we have to ask multiple questions to gain full clarity).... Visit the downtown office in Soho if you want to see her. You need to actively email her and set up a call to really gain clarity.
RMA is a factory and we are all just a number. There is no link between IVF coordinators and finance which resulted in miscommunication between them to me, and I had to pay for my first cycle out of pocket as we were still waiting for insurance approval. There have been other instances where a nurse called and told me to "take the trigger tonight, and see you on Sunday for the IUI" without mention of timing for either!
How was your experience with Lucky Sekhon at RMA of New York?
We really like Dr. Sekhon when we speak with her, but it's rare. Our issue is mainly with RMA and how its run and the human error that occurs with the nurses on an almost regular basis. Dr. Sekhon is very informative and when we speak with her, she is thorough in her responses (vs on email sometimes we have to ask multiple questions to gain full clarity).
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Visit the downtown office in Soho if you want to see her. You need to actively email her and set up a call to really gain clarity.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
When we spoke to Dr. Sekhon, she was warm and informative and great. But we rarely spoke to her unless we emailed to reach out proactively.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
First protocol was Gonal F + Menopur + Microdose Lupron which resulted in 4 retrieved, 2 fertilized with ICSI and 1 sent for PGS. Second protocol included estrogen patch + Gonal F + Menopur which resulted in 2 retrieved, 2 fertilized with ICSI and 1 fresh transfer.
Describe your experience with the nursing staff at RMA of New York.
Our lead IVF coordinator was amazing. But the nurses that called with information each time after a morning monitoring were sometimes not clear with instructions / next steps.
Describe your experience with RMA of New York.
RMA is a factory and we are all just a number. There is no link between IVF coordinators and finance which resulted in miscommunication between them to me, and I had to pay for my first cycle out of pocket as we were still waiting for insurance approval. There have been other instances where a nurse called and told me to "take the trigger tonight, and see you on Sunday for the IUI" without mention of timing for either!
Describe your experience with your monitoring appointments at RMA of New York.
Can be a long wait but it's pretty expected so not a huge issue
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
approx 14k per ivf cycle not including meds
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA does not practice multiple embryo transfer (or at least it was not an option given to me, although in conversations after my failed transfer, Dr Sekhon said she would petition to their board to consider a multiple embryo transfer with my history)
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
They have called without giving me full information. I also learned that the nurse told me one thing about my embroys and later on the doctor said that was not the right information.
5
Doctor
Lucky Sekhon
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
6
NPS
5
Age 33 - 34
1 IVF
Other
European
Income $500K
Business Executive
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Thornton is smart and thoughtful. She did take the time to get to know me and my priorities. That said, I don't think she shared enough medical information with me - why she was making the decisions she did and what various risks and side effects were along the way.... Diagnosed with hypothalamic amenorrhea so directed to go straight to IVF given my desire to get pregnant. Given only Menopur on my retrieval cycle, which I've heard is normal with HA. Transfer medication included oral estrace,
Convenient locations [RMANY] and streamlined processes. You are 1 or 1,000. Specialized care and extra time for treatment is not really possible. Overall all doctors are professional, but it is frustrating when you don't really feel that they've had time to read your file....My coordinator was very sweet, but often had no idea what part of my cycle I was in. I had to correct her multiple times, many on important things, like the prescriptions she was calling in.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Thornton is smart and thoughtful. She did take the time to get to know me and my priorities. That said, I don't think she shared enough medical information with me - why she was making the decisions she did and what various risks and side effects were along the way. I started treatment when I was 32 - she basically told me I could or could not do PGS testing given my age. 4 transfers later with 2 miscarriages (1 ectopic) and 2 failed transfers I am frustrated that little was changed from cycle to cycle and we were encouraged to make other changes (such as PGS testing or supplemental changes).
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
She is great within RMA, but RMA has a million patients. If you are meeting the standard protocol, she is great, but may be less so with special cases.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton personally called me many times and I know she truly cared about my outcome. That said, RMA is a huge clinic so she only had so much time to dedicate to an individual patient.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
Diagnosed with hypothalamic amenorrhea so directed to go straight to IVF given my desire to get pregnant. Given only Menopur on my retrieval cycle, which I've heard is normal with HA. Transfer medication included oral estrace, estrace patch and progesterone shots. After first pregnancy resulted in ectopic they added a baby aspirin. Only other change was in my fourth transfer, taking 1 dose of estrace vaginally to increase the thickness of my lining.
Describe your experience with the nursing staff at RMA of New York.
I had a few nurses call me most frequently. They were nice and very professional, but not very compassionate.
Describe your experience with RMA of New York.
Convenient locations and streamlined processes. You are 1 or 1,000. Specialized care and extra time for treatment is not really possible. Overall all doctors are professional, but it is frustrating when you don't really feel that they've had time to read your file.
Describe your experience with your monitoring appointments at RMA of New York.
Madison office is a nightmare. They often opened late at the Downtown facility, but the staff there is great.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
Covered by insurance. Probably paid $2K out of pocket.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I wish the rationale (eSET) had been explained to me more BEFORE my treatment. I think given my weight they considered it far too risky to have twins or other multiples.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
During my ectopic pregnancy, I was given no warning and told I had to come in for shots at 3:30pm by the EOD (5pm) all the way uptown. This resulted in me looking unprofessional in my job, not to mention the emotional turmoil. My coordinator was very sweet, but often had no idea what part of my cycle I was in. I had to correct her multiple times, many on important things, like the prescriptions she was calling in.
6
Doctor
Kimberley Thornton
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 43
European
Income $500K
3rd of 4 Docs
2 IUI With Other Docs
2 IVF With Other Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only saw Dr Grunfeld during the initial consultation on how I wanted to proceed with my frozen eggs. He seemed somewhat indifferent during the discussion.... He didn’t seem particularly thorough compared to other fertility doctors I have seen, nor did he seem compassionate... That said, my bigger problems were with the clinic [RMA of NY], which made numerous mistakes during the process...but should go back to better doctor oversight
I don’t say this lightly, but truly feel the clinic [RMA of NY] is just trying to make money and doesn’t have the patients best interest in mind.... Having been to 2 other clinics previously,this was by far the worst experience. Communication was non-existent to terrible. I had to do intramuscular shots - no one showed me how to do them, just sent a video link. The video was inaccurate, which caused me to incorrectly administer the shots and caused extreme pain at the injection site.
How was your experience with Lawrence Grunfeld at RMA of New York?
I only saw him to use eggs that had been previously frozen by RMA (with a different doctor that had left the practice). He didn’t seem particularly thorough compared to other fertility doctors I have seen, nor did he seem compassionate
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
The clinic as a whole felt like they are just a money making machine and don’t care about patient results. I only saw Dr Grunfeld during the initial consultation on how I wanted to proceed with my frozen eggs. He seemed somewhat indifferent during the discussion. That said, my bigger problems were with the clinic, which made numerous mistakes during the process...but should go back to better doctor oversight (eg, forgot about prescribing and telling my husband to take antibiotics before giving his sample - luckily we have been through this enough at other clinics that we knew to ask)
Describe your experience with the nursing staff at RMA of New York.
Having been to 2 other clinics previously,this was by far the worst experience. Communication was non-existent to terrible. I had to do intramuscular shots - no one showed me how to do them, just sent a video link. The video was inaccurate, which caused me to incorrectly administer the shots and caused extreme pain at the injection site. I called immediately and was just told to do it the same way the next night and a nurse would show me next time I was in the office. I could barely walk for days due to this. When I complained later, I was told that they knew the videos weren’t right and were remaking them. Additionally they forgot to prescribe and tell my husband to take antibiotics the night before they needed his sample. Luckily we caught the mistake and asked about it.
Describe your experience with RMA of New York.
I don’t say this lightly, but truly feel the clinic is just trying to make money and doesn’t have the patients best interest in mind. Compared to other places we have been, I can’t come up with a single strength for this place
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Lawrence Grunfeld
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
1
NPS
0
1 Embryo Freezing (cancer)
Cancer
Income $200K - $499K
2nd of 3 Docs
4 Embryo Freezing With Other Docs (cancer)
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Kim Thornton] rarely made herself available to speak with me regarding medication questions and concerns I had. I found her to be detached, inconsiderate, and lacking in empathy...When I asked her about some of the emerging trends in medical journals regarding new treatment approaches for women my age she was not aware of them. I do not believe she fully evaluated my prior protocols to appropriately consider making modifications as she insisted on continuing with a treatment protocol that had failed twice.
I was covered by insurance for my treatments and medications (which was confirmed in advance by their billing department), however RMA still required me to pay $2000 (just in case)...I felt most times I was in the office for monitoring that I was part of a cattle-call. they also overcharge patients and are very slow to reimburse for overcharges...The nursing staff treated patients like cattle. It was very difficult to get them on the phone to answer questions or request information.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Thornton lacks both compassion and apparent scholarship. When I asked her about some of the emerging trends in medical journals regarding new treatment approaches for women my age she was not aware of them. I do not believe she fully evaluated my prior protocols to appropriately consider making modifications as she insisted on continuing with a treatment protocol that had failed twice. She did not listen to my needs or concerns as a patient and made me fel very devalued. She lacked a signifcant degree of compassion for my unique circumstances.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
Consider choosing a more scholarly, engaged and empathetic Provider. Dr. Thornton is none of these.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton rarely made herself available to speak with me regarding medication questions and concerns I had. I found her to be detached, inconsiderate, and lacking in empathy
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
She kept my doses very high of Follistim (from prior two cycles) despite my asking for an adjustment. She also added additional Menopur and LEtrozole over the amounts used in my prior cycles. I suggested that she was over-medicating me she did not heed my concerns. I ended up developing very three large follicular cysts which were atretic (like my prior two cycles) and her other follicles failed to grow after a certain point.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff treated patients like cattle. It was very difficult to get them on the phone to answer questions or request information.
Describe your experience with RMA of New York.
When you leave RMA you have the lingering sense of "quantity over quality." I felt most times I was in the office for monitoring that I was part of a cattle-call. they also overcharge patients and are very slow to reimburse for overcharges.
Describe your experience with your monitoring appointments at RMA of New York.
As previously mentioned it was an extensive cattle-call. Medical Assistants were also not very adept at venipuncture nor did they listen to my specific requirements which resulted in multiple punctures (more than 5 on one occasion)
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
I was covered by insurance for my treatments and medications (which was confirmed in advance by their billing department), however RMA still required me to pay $2000 (just in case)
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New York.
During one examination a physician told me that my follicles (5 of them) had magically disappeared. Despite this distressing news (which was inaccurate), I could not get my physician on the phone to clarify this alarming statement. The nurses failed to order my trigger shot and did not realize the error until the day of my trigger. As previously mentioned, Dr. Thornton over-medicated me which led to poor results.
1
Doctor
Kimberley Thornton
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
3
NPS
2
Age 35
3 IUI
Unexplained
European
Income $100K - $199K
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I found Dr. Thornton to be very nice and she did spend time with us during consults. But I also felt like her advice was cookie cutter and not specific to our situation. She was rushed through all of our exams and only performed one of my IUI's herself, which was also incredibly brief...The attention to detail and individual patient experience just wasn't there for us.
RMA is so big. It's like going to Amazon.com for fertility care. There are benefits to being big, one of which is that they have to report their success numbers and thusly want and need to see real results. But being a huge clinic also means you definitely feel like a number, just being processed in a system...It wasn't until I went to a different doctor and had a much better and more thorough experience that I realized how off the whole RMA experience was.
How was your experience with Kimberley Thornton at RMA of New York?
I found Dr. Thornton to be very nice and she did spend time with us during consults. But I also felt like her advice was cookie cutter and not specific to our situation. She was rushed through all of our exams and only performed one of my IUI's herself, which was also incredibly brief. I'd later learn from a different doctor that my cervix is has a deep curve and it is actually pretty challenging to get the catheter into my uterus to do the IUI. Considering how lightning fast and completely painless all of my IUI's at RMA were, it's likely they were never even placing the sperm inside my uterus at all. So I would say the speed at which thing are handled by Dr. Thornton and other RMA doctors is problematic. The attention to detail and individual patient experience just wasn't there for us.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
I would say come in with ever question you have ready to go for each visit. If you get to see her during a cycle, your time with her will be brief so make sure you know what you want to ask.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton is very nice and during the initial consult for IUI and then IVF, she did give us a lot of time to talk things through. But when it came to the actual visits for the IUI's, everything felt really rushed and like I was just a number they were ushering through the system. If she was around to do my mid-cycle ultrasound she would comment on the same things each time. And each visit was remarkably quick. At the time I thought it was normal and that they just had a lot of patients. It wasn't until I went to a different doctor and had a much better and more thorough experience that I realized how off the whole RMA experience was.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
For all three of my IUI cycles, I took clomid for 5 days and did the ovidrel shot for ovulation. She explained that this was the best option for people with unexplained infertility, but I can't remember the exact reasoning now. No changes were made to the drug course and no one made sure the timing was exact and certainly the IUI's went faster than they likely should have. We did not get pregnant from any of the IUI's.
Describe your experience with the nursing staff at RMA of New York.
There were many times when I arrived at RMA and when the nurses called me they wouldn't even give me instructions for what was about to happen. For example my first time for my mid-cycle ultrasound, I had to ask if I was supposed to undress from the waist down. I think the nurses were overwhelmed because RMA is a busy place, but yeah, it just felt like we really weren't important there.
Describe your experience with RMA of New York.
RMA is so big. It's like going to Amazon.com for fertility care. There are benefits to being big, one of which is that they have to report their success numbers and thusly want and need to see real results. But being a huge clinic also means you definitely feel like a number, just being processed in a system. And there were a lot of small slip-ups at RMA, like the fact that my husband and I hadn't even said we were ready for an IVF cycle and the billing department started emailing me for my credit card information. I know mistakes like that could happen anywhere, but I think if RMA was smaller it would be easier to keep track of these things.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
Each IUI cycle cost $700. Consultations with Dr. Thornton were $150. My insurance covers no treatments at all so it was all out of pocket for me.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We did a consult about IVF and I believe Dr. Thonrton felt eSET was the only safe way to go, but I'm not 100% positive about that.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
As I mentioned there were issues with an assumption that I was starting an IVF cycle and reaching out for billing info when I hadn't agreed to starting yet. Also, the records at RMA aren't in a digital portal so getting a copy of my records to bring to another doctor took over 2 weeks. 2 weeks might not sound like a big deal, but when every cycle counts when you're trying to conceive, 2 weeks can throw the timing off of a next cycle where you wanted to start treatment.
3
Doctor
Kimberley Thornton
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
2
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
2
NPS
1
Age 39
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Prefer not to answer
Marketer or PR
1st of 3 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He's [Dr. Copperman] knowledgable, yet very clinical. Very pro western medicine, not all that progressive and a bit one sized fits all. His strength certainly comes from that fact that he has years of experience and a successful clinic, and while he can be rushed, he is certainly compassionate. He personally called us after we had an extremely unfortunate cycle.
[RMA of NY] is certainly a cattle call and everything is piecemeal and siloed - each part of the process takes place in a different area with a different person. You interact with at least 3-4 people in a single visit and it's never the same people. I knew that it was a large center before cycling, yet they could add some continuity, such as being assigned to one nurse for your cycle.
How was your experience with Alan Copperman at RMA of New York?
He's knowledgable, yet very clinical. Very pro western medicine, not all that progressive and a bit one sized fits all. His strength certainly comes from that fact that he has years of experience and a successful clinic, and while he can be rushed, he is certainly compassionate. He personally called us after we had an extremely unfortunate cycle.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
It's a large clinic with 100s of patients cycling at a time. The nurses and doctors are compassionate; however, you don't see any of them enough to create a rapport.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Protocol 1: Antagonist, 300 gonal, 2 -3 powder menopur. 5 eggs, 0 fertilized Protocol 2: Microdose Lupron, lupron morning and night, 300 gonal, 2 powder menopur. 12 eggs, 3 fertilized The first cycle was a standard initial protocol and it did not work with my body, which is why we moved to a more aggressive microdose flare protocol. While results were much better we had challenges with fertilization at RMA. We dramatically increased our fertilization when we switched clinics.
Describe your experience with the nursing staff at RMA of New York.
They were kind and mostly provided directions. I especially appreciated that they both called and then emailed all directions and test results. When your head is spacey this is extremely helpful. They do not draw blood or interact with you at every visit, so the process is a bit more disjointed than it is at other clinics.
Describe your experience with RMA of New York.
It is certainly a cattle call and everything is piecemeal and siloed - each part of the process takes place in a different area with a different person. You interact with at least 3-4 people in a single visit and it's never the same people. I knew that it was a large center before cycling, yet they could add some continuity, such as being assigned to one nurse for your cycle.
Describe your experience with your monitoring appointments at RMA of New York.
Factory conveyer belt - they move quickly and efficiently and you all huddle in the waiting room until your number is called. It was no more than 10-15min for monitoring (note: heading in on the earlier side is better).
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Not sure, but billing was easy if you are out of pocket. Extremely fast and efficient, one email clearly laying out all costs. Once you paid you never thought about it again, which was refreshing.
2
Doctor
Alan Copperman
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
1
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
0
Age 40 - 41
4 IUI
Donor Sperm
European
Ashkenazi Jewish
Middle Eastern
Income $100K - $199K
1st of 3 Docs
2 IVF With Other Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Copperman gives off a bro-y vibe that is at odds with RMA’s purported reputation as an LGBTQ-friendly clinic...seemed uncomfortable with my transgender husband and I being affectionate in front of him. He overpromised and didn’t seem to show any concern or care for his plan for us failing repeatedly
They [RMA of New York] also have absolutely no training in accommodating people with disabilities and will ignore your accommodation requests even when you are very clear and specific...failed to introduce us to the finance team and gave us misinformation about the RMA finance team when we asked her directly.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman gives off a bro-y vibe that is at odds with RMA’s purported reputation as an LGBTQ-friendly clinic. He’s the kind of doctor who has sperm-shaped paperweights on his desk, if you know what I mean. He makes corny jokes and seemed uncomfortable with my transgender husband and I being affectionate in front of him. He overpromised and didn’t seem to show any concern or care for his plan for us failing repeatedly. The one nice thing I can say about him is that he was rarely present at my monitoring sessions.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
RUN AWAY AS FAST AS YOU CAN, consider finding a better fertility doctor, like a lamp or a piece of broccoli.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman outright refused to communicate with me by email in spite of the fact that I have a disability that makes it difficult to speak by phone. His team repeatedly “lost” information about my disability, gave me the wrong information by email, and even made notes in my records claiming they had sent out information they had not. His team (led by a coordinator named Jordyn) failed to introduce us to the finance team and when we asked outright if we could speak to someone who could help with finance options, we were told that there wasn’t anyone and that we had to discuss finances with our insurance company, not with the clinic. This meant that we entirely used up our fertility coverage on procedures that we could have afforded out of pocket and were not left with enough coverage to pay for IVF when the IUIs failed. What is perhaps the worst, though, is that when I explained via email for the umpteenth time that I could not communicate by phone for medical reasons, his response was to call me, unannounced, late in the evening. I obviously could not speak with him, but his office never followed up or even tried to make contact. I eventually went to my OBGYN who recommended him and asked if she could explain the situation to him. She did, and I still never heard from Dr. Copperman’s team apart from a message delivered by my unaffiliated OBGYN that he’d be willing to talk to me in person and could record the conversation for me to make it easier regarding my disability. No one at RMA cared, bothered to apologize, or ever made any kind of efforts to address the things his team failed to do.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I would love to describe the strategies that were used, but none of them were ever explained to me!
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn Banks)
Jordyn Banks failed to introduce us to the finance team and gave us misinformation about the RMA finance team when we asked her directly. She did the same when we asked for genetic counseling support. As our treatment progressed, she covered for her failure to communicate by adding notes to our record that claimed she had contacted us with vital and time sensitive information when she had not.
Describe your experience with RMA of New York.
I’ve seen other patients describe RMA as being too robotic but robots wouldn’t be this error-prone or incompetent. RMA does not care about patients, just their money. If your insurance runs out and you suggest that you may not have more money, they will discharge you and refuse to let you speak with your doctor. They have a “patient advocate and social worker” who is supposed to help you through the process but if you repeat anything she says to your doctor, she will accuse you (the patient) of violating confidentiality, and she will misrepresent your conversations in order to give the clinic reasons to discharge you. DO NOT agree to see her under any circumstances. Talking to her feels like being trapped in a Kafka novel. They also have absolutely no training in accommodating people with disabilities and will ignore your accommodation requests even when you are very clear and specific, and then claim that any resulting medical issues are your fault for not responding correctly.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
No one ever told me what anything cost, and they used up my entire fertility allowance without giving me any information.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
This doctor didn’t work with me on this procedure, only IUIs
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New York.
I just explained everything that went wrong in my previous answers and would prefer not to repeat it. I would be happy to chat with you via video or email for more information.
0
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
LGBTQ Care
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
LGBTQ Care
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2018 - 2019, Unsuccessful
NPS
3
NPS
4
Age 33 - 34
5 IUI
2 IVF
Poor Egg Quality
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Lawyer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I saw Dr. Stein for a long time. He has a lot of patients. I needed to explain my backstory to him each time and felt he never knew or remembered who I was even after many IUIs and a couple IVF cycles...has been doing this for a very long time and knows his stuff. However his overconfidence was off putting to me. He talked a big game about how great and successful IVF is however I felt he did not give me realistic expectations for my own situation. I also felt that he has the same protocol for everyone and does not waiver from that. I felt that he has no bed side manner and bushed aside many of my concerns. New Patient Advice
RMA is huge. I spoke with countless nurses. They were all competent and compassionate...a factory. But it's a well oiled factory. During the week I'd go to the West side office and the wait was really hit or miss. Sometime I'd show up at 8am and be out in 15min. Sometimes I'd show up at 8am and wait 45min to be seen. On the weekends you must go to the east side office. This was usually very crowded with wait times of 1hr +.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein has been doing this for a very long time and knows his stuff. However his overconfidence was off putting to me. He talked a big game about how great and successful IVF is however I felt he did not give me realistic expectations for my own situation. I also felt that he has the same protocol for everyone and does not waiver from that. I felt that he has no bed side manner and bushed aside many of my concerns.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Don't expect to see him for monitoring or egg retrieval. Also if you are someone who does a lot of research and wants to be very informed consider someone else. If you want to not do a lot of research on your own and want follow the recommendations of a confident competent doctor, consider him.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I saw Dr. Stein for a long time. He has a lot of patients. I needed to explain my backstory to him each time and felt he never knew or remembered who I was even after many IUIs and a couple IVF cycles.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
Dr Stein always recommends a freeze all cycle with PGS testing and single embryo transfers. As a low responder, I decided this is not the treatment plan I want to follow and have since switched doctors.
Describe your experience with the nursing staff at RMA of New York.
RMA is huge. I spoke with countless nurses. They were all competent and compassionate.
Describe your experience with RMA of New York.
RMA is definitely a factory. But it's a well oiled factory. During the week I'd go to the West side office and the wait was really hit or miss. Sometime I'd show up at 8am and be out in 15min. Sometimes I'd show up at 8am and wait 45min to be seen. On the weekends you must go to the east side office. This was usually very crowded with wait times of 1hr +.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
I had insurance but paid OOP for some services. I believe ICSI cost $2500 and PGS testing $1500.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Stein will only transfer 1 embryo.
3
Doctor
Daniel Stein
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
4
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
5
Age 35 - 36
1 IVF
Prefer not to answer
Consultant
2nd of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Lekovich was great in terms of taking time to answer my questions and she was compassionate to my situation. I feel like what was not communicated to me was the possible outcomes after the retrieval in terms of what to expect regarding the number of eggs retrieved, embryos fertilized and how many may not be viable.... Due to my situation, she tried to be as aggressive as possible while being safe to retrieve enough eggs to give us options.
The nurses [RMA of New York] were great but the coordinator staff and reception is severely lacking. They are not one and the same. The coordinators tend to be very disorganized and are not proactive in managing your care. Be sure to ask questions and keep track of everything on your own as you'll need to cross-check their communication.... This clinic has great doctors and nursing staff. The facilities are also great and the pricing comparable to other places. The area of needed growth is in the coordinator team.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich was great in terms of taking time to answer my questions and she was compassionate to my situation. I feel like what was not communicated to me was the possible outcomes after the retrieval in terms of what to expect regarding the number of eggs retrieved, embryos fertilized and how many may not be viable.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask what to expect.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
She is very warm and remembered my personal situation when I was with her.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
Due to my situation, she tried to be as aggressive as possible while being safe to retrieve enough eggs to give us options.
Describe your experience with the nursing staff at RMA of New York.
The nurses were great but the coordinator staff and reception is severely lacking. They are not one and the same. The coordinators tend to be very disorganized and are not proactive in managing your care. Be sure to ask questions and keep track of everything on your own as you'll need to cross-check their communication.
Describe your experience with RMA of New York.
This clinic has great doctors and nursing staff. The facilities are also great and the pricing comparable to other places. The area of needed growth is in the coordinator team. They are often unavailable or appear to be frustrated with you anytime you have questions for them.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Approximately $18,000 for the cycle including $750 for anesthesia. Medications ranged an additional $5000-6000.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
Brooklyn
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
2
Age 37 - 38
3 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Teacher
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I constantly feel like I’m taking up his [Dr. Stein] time, annoying him with all my questions. He seems reluctant to talk to me, and doesn’t seem to pay any special attention to the specifics of my situation. ... When I had a miscarriage he never contacted me to talk. I had to call the office and begged to speak to him. I don’t understand why he is treating my case like this. ... During an endometrial biopsy, I made a noise because it hurt, and he said to me “don’t do that.” I felt awful.
Everyone [RMA of NY] seems knowledgeable but not great about financial support or navigating bills. Or any questions to be honest. Be prepared to have to make a huge effort to get people to talk to you, or explain things to you medically or financially. ... They [nurses] generally seem to be too busy. And when they call, their tone is way too obvious about whether they have good or bad news.
How was your experience with Daniel Stein at RMA of New York?
Many of my friends go to RMA, but see other doctors. They are shocked when I describe how I am being treated. During an endometrial biopsy, I made a noise because it hurt, and he said to me “don’t do that.” I felt awful. When I had a miscarriage he never contacted me to talk. I had to call the office and begged to speak to him. I don’t understand why he is treating my case like this.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Go to someone else at RMA.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I constantly feel like I’m taking up his time, annoying him with all my questions. He seems reluctant to talk to me, and doesn’t seem to pay any special attention to the specifics of my situation.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
We did a few IUIs (with clomid)but since none were successful. Then we did an egg retrieval and got 4 embryos. Did transfer after genetic testing but it failed. So he did the endometrial biopsy which was positive, put me on antibiotics, and then I got pregnant on my own but miscarried.
Describe your experience with the nursing staff at RMA of New York.
They generally seem to be too busy. And when they call, their tone is way too obvious about whether they have good or bad news. It’s ridiculous.
Describe your experience with RMA of New York.
Everyone seems knowledgeable but not great about financial support or navigating bills. Or any questions to be honest. Be prepared to have to make a huge effort to get people to talk to you, or explain things to you medically or financially.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Each part of the process was thousands of dollars.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Glad he only does one embryo transfer at a time. I didn’t want multiple.
0
Doctor
Daniel Stein
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
5 of 5
2
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2019, Unknown Success
NPS
8
NPS
5
Age 33
1 IUI
PCOS
European
Marketer or PR
2nd of 2 Docs
IVF With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
You don't see him [Dr. Grifo] often during your treatment, but he's always happy to get on the phone with you to answer any questions. Thoughtful, informed, and open to collaboration (we tried a med recommendation I'd found in a recent study for PCOS patients that his team hadn't done before: it worked to get me to ovulate but unfortunately did not result in pregnancy.)... Tried clomid + letrozole together for IUI cycle which first time resulted in dominant follicle
Strengths [of RMA NY]: talented team, ease in protocol. Weakness: all communication is mostly via phone, vs results + instruction via e-mail, sometimes harder to get everything straight. Biggest con is far east side location. But team is overall super helpful. Generally quick turnaround for monitoring, though I've waited there once up to an hour.... IUI not covered: $2K. Monitoring and visits covered by insurance.
How was your experience with James Grifo at RMA of New York?
You don't see him often during your treatment, but he's always happy to get on the phone with you to answer any questions. Thoughtful, informed, and open to collaboration (we tried a med recommendation I'd found in a recent study for PCOS patients that his team hadn't done before: it worked to get me to ovulate but unfortunately did not result in pregnancy.)
What's one piece of advice would you give a prospective patient of James Grifo at RMA of New York?
Don't be afraid of being proactive: and be specific with questions to take advantage of his knowledge.
During treatment, were you treated like a number or a human with James Grifo at RMA of New York?
Thoughtful discussion of my background, warm coupled with insight and knowledge. Conversational, but direct.
Describe the protocols James Grifo used in your cycles at RMA of New York and their degree of success.
Tried clomid + letrozole together for IUI cycle which first time resulted in dominant follicle and ovulation with trigger shot but did not result in pregnancy. Trying again next cycle did not produce a follicle, neither did just a higher dose of letrozole. Currently preparing for IVF
Describe your experience with the nursing staff at RMA of New York.
I know several of the nurses by name, they are super friendly and helpful, and responsive.
Describe your experience with RMA of New York.
Strengths: talented team, ease in protocol. Weakness: all communication is mostly via phone, vs results + instruction via e-mail, sometimes harder to get everything straight. Biggest con is far east side location. But team is overall super helpful. Generally quick turnaround for monitoring, though I've waited there once up to an hour.
Describe the costs associated with your care under James Grifo at RMA of New York.
IUI not covered: $2K. Monitoring and visits covered by insurance.
Describe James Grifo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
n/a
8
Doctor
James Grifo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
5
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
5
NPS
5
Age 36
Tubal Blockage
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I only had a consultation with him [Dr. Copperman]. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators. Im trying to decide if I should move forward with him... He seems really nice but I havent gone through with the treatment yet.... They [RMA] are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around.
They [RMA] are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around....I have insurance they said it was $8k out of pocket.... I only had a consultation with him [Dr. Copperman]. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators.
How was your experience with Alan Copperman at RMA of New York?
I only had a consultation with him. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators. Im trying to decide if I should move forward with him or Nejat at Generation Next. RMA told me that with insurance it would be $8k. Nejat wont tell me how much it will cost yet.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Im not sure yet. He seems really nice but I havent gone through with the treatment yet.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I cant say yet as I havent moved forward with treatment.
Describe your experience with the nursing staff at RMA of New York.
n/a
Describe your experience with RMA of New York.
They are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around. They said it would cost 8k. That is a lot for me out of pocket.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
I have insurance they said it was $8k out of pocket.
5
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Billing Department
4 of 5
Clinic Atmosphere
3 of 5