RMA of New York

18 doctors work here

Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4
67% strongly recommend
538 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.5
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
4 Reviews
Rated 9.9
Strongly recommend: 100%9.9
Lucky Sekhon
RMA of New York
91% strongly recommend
71 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 3%9.6
Eric Flisser
RMA of New York
89% strongly recommend
52 Reviews
Rated 9.3
Strongly recommend: 89%Neutral: 6%Don't recommend: 5%9.3
Matthew Lederman
RMA of New York
73% strongly recommend
36 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 17%Don't recommend: 10%8.8
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
65% strongly recommend
100 Reviews
Rated 8.6
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
68% strongly recommend
23 Reviews
Rated 8.5
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.5
Tia Jackson-Bey
RMA of New York
79% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 79%Don't recommend: 21%8.3
Tanmoy Mukherjee
RMA of New York
58% strongly recommend
31 Reviews
Rated 8
Strongly recommend: 58%Neutral: 22%Don't recommend: 20%8
Alan Copperman
RMA of New York
56% strongly recommend
50 Reviews
Rated 7.2
Strongly recommend: 56%Neutral: 10%Don't recommend: 34%7.2
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
NY - Downtown
594 Broadway
New York, NY 10012
NY - Eastside
635 Madison Ave
New York, NY 10022
NY - Mount Sinai
5 East 98th St
New York, NY 10029
NY - Westside
200 West 57th St
New York, NY 10019
Westchester
311 North St
White Plains, NY 10605
Show 4 more

85 patient reviews filtered by:

Clear Filters
2019, Unknown Success
NPS
8
NPS
5
Age 33
1 IUI
PCOS
European
Marketer or PR
2nd of 2 Docs
IVF With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
You don't see him [Dr. Grifo] often during your treatment, but he's always happy to get on the phone with you to answer any questions. Thoughtful, informed, and open to collaboration (we tried a med recommendation I'd found in a recent study for PCOS patients that his team hadn't done before: it worked to get me to ovulate but unfortunately did not result in pregnancy.)... Tried clomid + letrozole together for IUI cycle which first time resulted in dominant follicle
Strengths [of RMA NY]: talented team, ease in protocol. Weakness: all communication is mostly via phone, vs results + instruction via e-mail, sometimes harder to get everything straight. Biggest con is far east side location. But team is overall super helpful. Generally quick turnaround for monitoring, though I've waited there once up to an hour.... IUI not covered: $2K. Monitoring and visits covered by insurance.
How was your experience with James Grifo at RMA of New York?
You don't see him often during your treatment, but he's always happy to get on the phone with you to answer any questions. Thoughtful, informed, and open to collaboration (we tried a med recommendation I'd found in a recent study for PCOS patients that his team hadn't done before: it worked to get me to ovulate but unfortunately did not result in pregnancy.)
What's one piece of advice would you give a prospective patient of James Grifo at RMA of New York?
Don't be afraid of being proactive: and be specific with questions to take advantage of his knowledge.
During treatment, were you treated like a number or a human with James Grifo at RMA of New York?
Thoughtful discussion of my background, warm coupled with insight and knowledge. Conversational, but direct.
Describe the protocols James Grifo used in your cycles at RMA of New York and their degree of success.
Tried clomid + letrozole together for IUI cycle which first time resulted in dominant follicle and ovulation with trigger shot but did not result in pregnancy. Trying again next cycle did not produce a follicle, neither did just a higher dose of letrozole. Currently preparing for IVF
Describe your experience with the nursing staff at RMA of New York.
I know several of the nurses by name, they are super friendly and helpful, and responsive.
Describe your experience with RMA of New York.
Strengths: talented team, ease in protocol. Weakness: all communication is mostly via phone, vs results + instruction via e-mail, sometimes harder to get everything straight. Biggest con is far east side location. But team is overall super helpful. Generally quick turnaround for monitoring, though I've waited there once up to an hour.
Describe the costs associated with your care under James Grifo at RMA of New York.
IUI not covered: $2K. Monitoring and visits covered by insurance.
Describe James Grifo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
n/a
8
Doctor
James Grifo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
5
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
5
NPS
5
Age 36
Tubal Blockage
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I only had a consultation with him [Dr. Copperman]. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators. Im trying to decide if I should move forward with him... He seems really nice but I havent gone through with the treatment yet.... They [RMA] are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around.
They [RMA] are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around....I have insurance they said it was $8k out of pocket.... I only had a consultation with him [Dr. Copperman]. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators.
How was your experience with Alan Copperman at RMA of New York?
I only had a consultation with him. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators. Im trying to decide if I should move forward with him or Nejat at Generation Next. RMA told me that with insurance it would be $8k. Nejat wont tell me how much it will cost yet.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Im not sure yet. He seems really nice but I havent gone through with the treatment yet.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I cant say yet as I havent moved forward with treatment.
Describe your experience with the nursing staff at RMA of New York.
n/a
Describe your experience with RMA of New York.
They are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around. They said it would cost 8k. That is a lot for me out of pocket.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
I have insurance they said it was $8k out of pocket.
5
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Billing Department
4 of 5
Clinic Atmosphere
3 of 5
2016 - 2019, Successful
NPS
10
NPS
6
Age 32 - 35
3 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
East Asian
South Asian
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
Dr. Stein is knowledgeable and a straight-shooter. I appreciated that he shared his opinion and recommendations on my IVF decisions and personally answered any questions I had in our consults and over email. I highly recommend Dr. Stein if you are looking for clarity and don't need to be coddled. My fertility journey is over, thank goodness, but I find myself missing Dr. Stein's wry sense of humor. I kind of wish he were my OB!...
RMA's paperwork isn't all that clear...Take good notes during your meetings...My nurse was very friendly and accommodating, but I often felt like I was the one keeping the records, not her...I'd have to remind the clinic to order tests and send in prescriptions that were specifically requested by my doctor and nurse. Everything always turned out fine, but I felt like I needed to stay on top of my protocol in order to double-check the clinic's work.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is knowledgeable and a straight-shooter. I appreciated that he shared his opinion and recommendations on my IVF decisions and personally answered any questions I had in our consults and over email. I highly recommend Dr. Stein if you are looking for clarity and don't need to be coddled. My fertility journey is over, thank goodness, but I find myself missing Dr. Stein's wry sense of humor. I kind of wish he were my OB!
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Take good notes during your meetings with Dr. Stein, because RMA's paperwork isn't all that clear.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Stein asked personal questions and got to know me, my partner, and my family—all information that he included in his treatment plan.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I forgot most of the protocols, but after three rounds of IVF and only one grade C embryo, Dr. Stein urged me to consider donor eggs. If he hadn't come right out and said it, I can imagine I would have put myself through the emotional and financial strain of another three cycles. I'm so grateful for Dr. Stein's mercifully candid advice.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara Berg)
My nurse was very friendly and accommodating, but I often felt like I was the one keeping the records, not her.
Describe your experience with RMA of New York.
RMA is a factory, which I mean in both a good and a bad way. RMA is HUGE and they've got the fertility program DOWN. You get the impression that nothing would faze them; they've got an answer and a workaround for everything. The downside is that RMA can feel like an assembly line set to run a little too fast. On multiple occasions, I'd have to remind the nurses about my test results, my medication schedule, and more. I suspect that their patient records are scribbled in crayon and filed between take-out menus, because no one seemed to have a 100% grasp of what was going on. I dealt with it by being super-organized and knowledgable about my own protocol, and if you can deal with that, you'll be fine.
Describe your experience with your monitoring appointments at RMA of New York.
Weekend mornings, all monitoring is funneled to a single clinic location, so there would be a HUGE crowd and a long wait. Otherwise, monitoring was efficient.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Stein prefers to transfer a single embryo.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I'd have to remind the clinic to order tests and send in prescriptions that were specifically requested by my doctor and nurse. Everything always turned out fine, but I felt like I needed to stay on top of my protocol in order to double-check the clinic's work.
10
Doctor
Daniel Stein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
5
NPS
5
Age 40 - 42
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $200K - $499K
Graphic Designer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Copperman is an exceptional doctor and knows what he is doing. I trust hime with my medical care and although it has taken us awhile he is always ready to keep trying. However, he is not warm and fuzzy and this has been hard for us at times when we needed a bit of encouragement. He is very much a scientist reflecting on data and analysis to determine best course of treatment.... It can also be hard to get an appt with him as he is VERY busy so sometimes it seems that you speak via the nurses to him versus hearing your plan straight from your doctor.
RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm which is nice because you don't always get to do procedures with your doctor.... There were a few nurses that worked with Dr Copperman that would connect with you re results or directions for special procedures. They were all very upbeat, positive, warm, and excellent communicators. I really enjoy speaking with them. The rest of the nursing staff that took your blood is also very warm, efficient at taking your blood quickly.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is an exceptional doctor and knows what he is doing. I trust hime with my medical care and although it has taken us awhile he is always ready to keep trying. However, he is not warm and fuzzy and this has been hard for us at times when we needed a bit of encouragement. He is very much a scientist reflecting on data and analysis to determine best course of treatment. I can't complain because we have so far gotten the results we wanted. So his system must work. It can also be hard to get an appt with him as he is VERY busy so sometimes it seems that you speak via the nurses to him versus hearing your plan straight from your doctor. RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask a lot of questions so that you feel informed of what the next steps are. Dr Copperman has alot of statistics and that helped me make decisions as to do IUI or IVF. In that way he is super helpful on what success rate of each procedure is.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
RMA is very effecient and is able to see alot of patients at same time. Some of the nurses that you get to know are quite generous and warm and then you feel like a human. However, you rarely speak with your doctor unless you catch him during monitoring hours - so that makes you feel like a number.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Egg retrievals worked best for me when I took birth control pill for 1 month and then started menopur, follistum, and lupron. For FET I was on estradial pills, vaginal e-ring, and estrogen patch, and progesterone in oil via injection.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordan)
There were a few nurses that worked with Dr Copperman that would connect with you re results or directions for special procedures. They were all very upbeat, positive, warm, and excellent communicators. I really enjoy speaking with them. The rest of the nursing staff that took your blood is also very warm, efficient at taking your blood quickly.
Describe your experience with RMA of New York.
RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm which is nice because you don't always get to do procedures with your doctor. It is also great that they call you with results / directions and then email them as well so you don't have to be worried if you didn't catch everything.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was a well oiled machine. If we got there early enough it didn't ruin our day. And since there are locations all over the city it felt quite easy. And then we would treat ourselves for a nice breakfast before work.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
About $13000 per egg retrieval / $3500 for FET transfer. $2000 PGSD for testing
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr Copperman would only transfer 1 embryo. He said statistically 1 embryo transfer is more successful and is safer for baby and mother. We went in originally wanting to transfer two embryos so we were a bit disappointed to hear he would only transfer one. However, we only have a few embryos so I think this route is much better for us health wise and strategically.
What specific things went wrong at RMA of New York?
  • Scheduled the wrong procedure
5
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
1
NPS
5
Age 32 - 34
4 Egg Freezing
Uterine Fibroids
European
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. Copperman is very knowledgeable in the field and seems to be on top of trends in the industry. In terms of personality, he is very robotic and difficult to engage. Over the course of treatment (including 3 transfers), he was seen only for the first...Dr. Copperman is exceedingly more of a researcher than a warm and caring doctor...Dr. Copperman also would not consider natural cycle for FET.
RMA is a factory, simply put. This isn’t entirely bad, as they seem to know what they are doing (for the most part) - but you will not be treated as an individual really in any way...you won’t get personalized care and you MUST stay on top of your own treatment and be your own advocate. There were multiple oversights in terms of my care and I was tested for things (that could have negatively impacted treatment success and turns out I had) only because I insisted on doing so.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is very knowledgeable in the field and seems to be on top of trends in the industry. In terms of personality, he is very robotic and difficult to engage. Over the course of treatment (including 3 transfers), he was seen only for the first.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Dr. Copperman is exceedingly more of a researcher than a warm and caring doctor. If you want warmth, compassion and a relationship, I’d go elsewhere.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
RMA is a factory, simply put. This isn’t entirely bad, as they seem to know what they are doing (for the most part) - but you will not be treated as an individual really in any way.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Treatment protocols for egg retrievals were never changed or personalized, despite diminishing number of eggs retrieved each cycle as age increased. Dr. Copperman also would not consider natural cycle for FET.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara)
As is the case with large practices, nurse staff quality ranges. We’ve had some very positive interactions and help from nurses, and then some major major oversights and multiple miscommunications in terms of medication instructions that we had to catch ourselves.
Describe your experience with RMA of New York.
RMA is a factory - again, this isn’t necessarily a bad thing but it does mean you won’t get personalized care and you MUST stay on top of your own treatment and be your own advocate. There were multiple oversights in terms of my care and I was tested for things (that could have negatively impacted treatment success and turns out I had) only because I insisted on doing so.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were typically smoothly run. They could get be crowded depending on the day, but most of all it was as positive an experience as possible.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
IVF was not covered by insurance so costs were high - around $20,000 for egg retrivel and $4,000 for FET.
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Alan Copperman
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
3
Age 41
1 IVF
Poor Egg Quality
European
Marketer or PR
3rd of 4 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Sandler met with me ahead of the IVF and he had reviewed my file. During the cycle, I never saw him nor spoke to him. After a failed IVF, I had to make an appointment and waited two weeks to see him. There was little communication...I came with questions and he answered all of them. But I had very little interaction with Dr Sandler - except for my first consultation and retrieval. He seemed to have little time for me and didn't answer my questions.
[RMA of New York] is a big place that takes insurance. The coordinator who I worked with was very attentive and helpful. But the size and cookie-cutter nature make this clinic a poor place for older women with egg quality issues...There was no preparation of my body for the IVF, no estrogen patch. In fact, my FSH was very high during the cycle. So high that I told the nurse this seems wrong, but they insisted everything was fine.
How was your experience with Benjamin Sandler at RMA of New York?
I came with questions and he answered all of them. But I had very little interaction with Dr Sandler - except for my first consultation and retrieval. He seemed to have little time for me and didn't answer my questions. I went to him because an acquaintance recommended him, but I would not have chosen him on my own - I should have listened to my gut.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Don't go to him if you're older and have poor egg quality. He is of the philosophy that the more medicine, the better.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr. Sandler met with me ahead of the IVF and he had reviewed my file. During the cycle, I never saw him nor spoke to him. After a failed IVF, I had to make an appointment and waited two weeks to see him. There was little communication.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
It was very cookie cutter Gonal F and Menopur, with higher and higher doses as my body didn't react well. There was no preparation of my body for the IVF, no estrogen patch. In fact, my FSH was very high during the cycle. So high that I told the nurse this seems wrong, but they insisted everything was fine.
Describe your experience with the nursing staff at RMA of New York.
I had to call continually because nurses often failed to respond before 3pm. Which is stressful if you're doing an IVF the first time. They offered little information. In fact, my FSH was very high during the cycle. I told the nurse it seemed wrong and she dismissed my concerns. There was little personal attention.
Describe your experience with RMA of New York.
This is a big place that takes insurance. The coordinator who I worked with was very attentive and helpful. But the size and cookie-cutter nature make this clinic a poor place for older women with egg quality issues.
Describe your experience with your monitoring appointments at RMA of New York.
It was a cattle call line, but I rarely waited more than 15 minutes. I was one of the first to enter, though.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
My insurance covered most of the costs, except for a small co-pay.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
This is a large clinic which does the basic care. No one will step in to salvage a cycle if it's not working, or double check that everything is ready to go. If you're young, this might be fine. But if you're older, this might not be the best fit.
3
Doctor
Benjamin Sandler
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
3
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
1
NPS
1
Age 35 - 36
3 IUI
Unexplained
European
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We only met him[Dr. Grunfeld] twice for consultations- meetings were rushed, he constantly interrupted our questions and concerns, made me feel very uneasy about the process because we were not listened to. I felt as if he has a one-size-fits-all approach, and he wasn't even there for my IUIs- other doctors always performed them. ... He will downplay your concerns about medication side effects. ... There was no communication or interaction with him outside of brief consultations. ...
It is a high-traffic, impersonal clinic. ... I often showed up to a pharmacy to pick up my Letrozole to find that RMA had not called it in. ... I was billed incorrectly for a visit I did not have, and I was twice given another person's bill at the clinic in person as the desk agent entered the wrong personal info for me ... I only received monitoring/blood test results during one IUI cycle, the rest of the time I was just told "everything's fine"
How was your experience with Lawrence Grunfeld at RMA of New York?
He is clearly intelligent and experienced, but he is a terrible listener and does not customize your treatment. I only met him twice, even though I had at least a dozen appointments under his care. He was not present for any of my actual treatments- they were done by other doctors. When our treatments (IUI) were unsuccessful, nothing was changed or investigated. We were pushed hard towards IVF, and he did not feel we needed to do any sort of investigation into our undiagnosed infertility.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Do your homework, interrupt HIM- don't let him talk over you. You must establish dominance or you will never be heard. He will downplay your concerns about medication side effects. He talks extremely quickly, gives you no time to process, and you'll be lucky if you even get to finish a sentence with him.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
A good friend referred me to Dr. Grunfeld after she successfully became pregnant after IUI. We only met him twice for consultations- meetings were rushed, he constantly interrupted our questions and concerns, made me feel very uneasy about the process because we were not listened to. I felt as if he has a one-size-fits-all approach, and he wasn't even there for my IUIs- other doctors always performed them. There was no communication or interaction with him outside of brief consultations. His nurses were also clearly dealing with dozens of patients constantly- they had no idea who I was ever, and sometimes this lack of personal connection led them to making some well-meaning but insensitive comments during appointments. I had a much better, more personal experience at RMA Brooklyn, where I have switched to after our 3 IUIs failed. We are now with Dr. Lekovich and about to start IVF... She took her time in consult to listen and answer all of our questions and we feel much more secure in her hands. RMA Eastside has a faceless factory atmosphere, you must advocate for yourself constantly, make sure they are billing you correctly (they once gave me a bill for another patient whose name was similar) and always remember that you are a customer at the end of the day- we were initially denied when we asked to transfer to another doctor in the practice, but when I made it clear I was considering treatment elsewhere, I was immediately given what I asked for. Keep your guard up and be ready to go to battle for yourself at RMA Eastside and with Dr. Grunfeld.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
IUI with Letrozole, Ovidrel. Always same dosage, no success (3 tries). Felt like we were just wasting time before IVF.
Describe your experience with your nurse at RMA of New York.
At the Eastside clinic, they wouldn't have recognized me out of a crowd as a patient. They were just doing their jobs, but they remembered nothing about my past experiences (miscarriage, the fact that I was depressed about failed IUIs, etc.) and would sometimes make insensitive comments during appointments. I reached my limit when I tried to look at my partner's semen analysis pre-IUI and the nurse purposely covered it with her hand and moved it away from me for no apparent reason (perhaps because we didn't pay for a standalone SA?). I complained about this experience and RMA reached out to apologize.
Describe your experience with RMA of New York.
It is a high-traffic, impersonal clinic. I changed to the RMA Brooklyn clinic as soon as I possibly could, as it is much smaller and the nurses/employees were much more warm and actually remembered me between monitoring appointments.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
Costs were covered under insurance, but at the end of the day, each IUI cycle cost about $200 out of pocket, and meds cost about $100 out of pocket after coverage.
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He is for eSET, against multiple embryo transfer.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
There were many oversights at this clinic. I often showed up to a pharmacy to pick up my Letrozole to find that RMA had not called it in. I only received monitoring/blood test results during one IUI cycle, the rest of the time I was just told "everything's fine" which was very unsettling. I was billed incorrectly for a visit I did not have, and I was twice given another person's bill at the clinic in person as the desk agent entered the wrong personal info for me (there is another patient with a nearly identical name apparently- I have unfortunately seen her personal info more than once and feel badly about it)- the first time this happened, they entered all of my insurance info into the other patient's profile, and when we realized the error, the agent just waved me away, saying "it's ok, sorry" and I still have no idea if they ever corrected it in the system.
1
Doctor
Lawrence Grunfeld
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
1
Clinic
RMA of New York
NY - Eastside
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
2
NPS
2
Age 34
Income $200K - $499K
Business Executive
1st of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
First meeting, was good. But there were so many steps to take and it wasn't as clear as I would have liked, it felt quite scattered. He [Dr. Lederman] also seemed to want to create a total separation between himself and the finance/expense side. Like, you would sit with him and he would describe an endless list of tests and diagnostics, without any indication of what was necessary vs. lightly recommended, what was expensive and covered by insurance vs. what was typically out of pocket. He acted like he preferred to bury his head in the sand.
The interactions with the office [RMA of New York] were handled by distinct functional role - dr, nurse, front desk, billing, finance / insurance - yet they all seemed to be playing a cruel and unprofessional game of broken telephone with one another - especially the billing/finance/insurance team. The dr. would schedule a saline sonogram, and the finance person would reach out to confirm that I was coming in for IVF (no!!). The dr. would invite me for the next round of diagnostics (with no concluded diagnosis yet), and the billing person would send me paperwork to file claims of "Infertility" with my insurance company. It created a real sense of unease, and I ultimately stopped seeing this clinic as a result.
How was your experience with Matthew Lederman at RMA of New York?
First meeting, was good. But there were so many steps to take and it wasn't as clear as I would have liked, it felt quite scattered. He also seemed to want to create a total separation between himself and the finance/expense side. Like, you would sit with him and he would describe an endless list of tests and diagnostics, without any indication of what was necessary vs. lightly recommended, what was expensive and covered by insurance vs. what was typically out of pocket. He acted like he preferred to bury his head in the sand.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Take detailed notes, and ask for crystal clear steps / timelines.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
The interactions with the office were handled by distinct functional role - dr, nurse, front desk, billing, finance / insurance - yet they all seemed to be playing a cruel and unprofessional game of broken telephone with one another - especially the billing/finance/insurance team. The dr. would schedule a saline sonogram, and the finance person would reach out to confirm that I was coming in for IVF (no!!). The dr. would invite me for the next round of diagnostics (with no concluded diagnosis yet), and the billing person would send me paperwork to file claims of "Infertility" with my insurance company. It created a real sense of unease, and I ultimately stopped seeing this clinic as a result.
Describe your experience with RMA of New York.
The interactions with the office were handled by distinct functional role - dr, nurse, front desk, billing, finance / insurance - yet they all seemed to be playing a cruel and unprofessional game of broken telephone with one another - especially the billing/finance/insurance team. The dr. would schedule a saline sonogram, and the finance person would reach out to confirm that I was coming in for IVF (no!!). The dr. would invite me for the next round of diagnostics (with no concluded diagnosis yet), and the billing person would send me paperwork to file claims of "Infertility" with my insurance company. It created a real sense of unease, and I ultimately stopped seeing this clinic as a result.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
  • Scheduled the wrong procedure
2
Doctor
Matthew Lederman
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
2
Clinic
RMA of New York
NY - Westside
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, 24 Eggs Frozen
NPS
2
NPS
1
Age 37 - 42
1 Egg Freezing
Recurrent Pregnancy Loss
South Asian
Income $100K - $199K
Lawyer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Although Dr. Grunfeld is clearly knowledgable and an expert in the field, he does not spend time with his patients or adequately explain risks or even the possibility of success with a procedure. Dr. Grunfeld was overly optimistic that my 2013 egg freezing cycle would yield good results. When the use of those eggs in 2018 was a total failure, he showed little compassion or concern and did not follow up with me and my husband to advice us on next steps.
RMA has very good doctors--but the entire approach of the clinic is to do large numbers of IVF and egg freezing cycles without little care for the patient. It is very difficult to arrange for a one-on-one conversation with the doctor or nursing staff.... The clinic is also very challenging to work with concerning billing. Even though my insurance provider covers IVF, RMA required me to pay the clinic directly for certain procedures, which forced me to seek reimbursement from my insurance company
How was your experience with Lawrence Grunfeld at RMA of New York?
Although Dr. Grunfeld is clearly knowledgable and an expert in the field, he does not spend time with his patients or adequately explain risks or even the possibility of success with a procedure. Dr. Grunfeld was overly optimistic that my 2013 egg freezing cycle would yield good results. When the use of those eggs in 2018 was a total failure, he showed little compassion or concern and did not follow up with me and my husband to advice us on next steps. I was shocked that Dr. Grunfeld showed little concern after my husband and I experienced two miscarriages from spontaneous pregnancy *and* a failed egg fertilization cycle in which my 24 eggs yielded 0 embryos that tested PGS normal. It was disheartening that we had to call his office numerous times to get even a short (5-minute) conversation with him and that his response was to simply suggest that we do another fresh IVF cycle. I felt like a number and had no confidence that Dr. Grunfeld really cared whether my husband and I were able to conceive.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
I would not recommend that any prospective patients seek treatment with Dr. Grunfeld at RMA. I would recommend going to a different clinic. I now see Dr. Samantha Pfeifer at Weil Cornel, and am having a much better experience.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld barely spoke to me. In 2013, I froze 24 eggs through one cycle of egg freezing with Dr. Grunfeld. The doctor was pleased with the result and informed me that there was no need to do another freezing cycle. In 2018, my husband and I sought to use the eggs after experiencing two first trimester miscarriages. The egg thawing and fertilization process was largely unsuccessful with only 1 embryo surviving to the 5-day blastocyst stage. That embryo was deemed abnormal through PGS testing. An RMA nurse called me with the results. I was shocked. The nurse was rushed and said that we lost a lot of eggs in the thawing process and the fertilization process, and that we also lost more than normal during the stage of growing embryos to the 5-day blastocyst stage. She offered no explanation why our results were so bad. My husband and I were so upset that we called the clinic three times to arrange for a conversation with Dr. Grunfeld. When we finally spoke to him, the doctor was flip. He said that my eggs (and our resulting embryos) did not do as well as planned, but that these results were statistically possibly and essentially no big deal. Dr. Grunfeld then suggested we simply do another IVF cycle--as if it were no big deal financially, physically, or emotionally. I was disappointed, particularly because Dr. Grunfeld had been so optimistic that securing 24 eggs through a freezing cycle would yield good results. Dr. Grunfeld spoke to me and my husband for only around five minutes. The casualness of his reaction to the fact that my husband and I had two miscarriages (conceived without IVF) and a failure egg freezing/fertilization cycle shocked us. We indicated that we would seek another opinion before determining how to proceed. Neither Dr. Gurnfeld nor his office ever called us back to ask what we wanted to do. The entire interaction with Dr. Grunfeld and RMA left us feeling that the doctor and clinic as a whole only cared about our money--not about delivering health care that would help us conceive.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Dr. Grunfeld gave me gonal F and Follistum for egg stimulation. He also added ganirelex later in the cycle and Ovidrel for trigger.
Describe your experience with the nursing staff at RMA of New York.
The nurses had little interaction with me. They would call each day with my dosage of stimulation drugs. But they did not get to know me or even engage in friendly conversation. I felt like a step in the factory assembly line.
Describe your experience with RMA of New York.
RMA has very good doctors--but the entire approach of the clinic is to do large numbers of IVF and egg freezing cycles without little care for the patient. It is very difficult to arrange for a one-on-one conversation with the doctor or nursing staff. I felt like a number during my egg freezing cycle and when I returned to the clinic to use my frozen eggs -- which did not yield any usable embryos. The clinic is also very challenging to work with concerning billing. Even though my insurance provider covers IVF, RMA required me to pay the clinic directly for certain procedures, which forced me to seek reimbursement from my insurance company. On one occasion, the doctor recommended that I take a certain test; the RMA billing staff indicated that because they could not guarantee that my insurance company (CIGNA) would cover it, I would just have to pay for the cost directly I was disappointed that RMA, as a clinic that works on a daily basis with CIGNA, would not facilitate my access to IVF coverage by discussing my need for this test with the insurance provider. This was just one example of many by which the clinic conveys that all it cares about is your money, rather than whether the services provided yield the patient the best chance at having a healthy, live baby.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
I paid approximately $11K for egg freezing, $4K in storage fees, $3K in genetic testing for me and my husband, and $3K for egg thawing and PGS testing.
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Grunfeld prefers SET, which is fine. My husband and I had no normal embryos to transfer.
What specific things went wrong at RMA of New York?
  • Lost appointments
Describe the specific things that went wrong at RMA of New York.
RMA did not properly inform me of the challenges with using frozen eggs, the high probability of egg loss during the thawing process, or the risk that even successfully thawed eggs do not perform as well as fresh eggs in the fertilization process and the process of being developed to the 5-day blastocyst stage in order for PGS testing to occur. Because of these failures, when I sought to use 24 frozen eggs five years after those eggs had been frozen, I was shocked and saddened to learn that none of those eggs yielded a viable embryo. Instead, when I secured the 24 eggs during an egg freezing cycle, RMA told me that this was a great result, which set me up for tremendous disappointment later one. I believe that RMA oversold egg freezing without properly informing me of the challenges to using frozen eggs in order to become pregnant with a healthy baby.
2
Doctor
Lawrence Grunfeld
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
RMA of New York
NY - Eastside
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 35
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $200K - $499K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. McAvey] didn't really explain why they were doing what they were doing. I didn't know better and just went with the flow. Only until after I moved to a new doctor did I realize how left in the dark I was...I was supposedly under the care of Dr. McAvey for 2 cycles but only actually saw her twice after the consultation. Didn't feel like I had a personalized treatment plan. She also left a voicemail to tell me all my eggs were abnormal.
Every time I went in for monitoring aka "cattle call" [at RMA of New York] I saw a different doctor. They were all very nice and I'm sure great doctors but the problem is with these big clinics is that you really don't have one person truly dedicated to your success. IVF is all about timing. How can a doctor that hasn't even seen my ovaries make any sort of decisions on my cycle? And even if she wasn't there for all the visits, she never once called or emailed me to see how I was feeling. No one ever told me what my embryos were graded or was wrong with the embryos after testing.
How was your experience with Beth McAvey at RMA of New York?
It's actually pretty hard to share my experience with her because I barely saw her in the 4 months with RMA. We had a none existent relationship. Every time I went in for monitoring aka "cattle call" I saw a different doctor. They were all very nice and I'm sure great doctors but the problem is with these big clinics is that you really don't have one person truly dedicated to your success. IVF is all about timing. How can a doctor that hasn't even seen my ovaries make any sort of decisions on my cycle? And even if she wasn't there for all the visits, she never once called or emailed me to see how I was feeling. No one ever told me what my embryos were graded or was wrong with the embryos after testing. It was my first time doing IVF and didn't even know to ask. I was never told any blood work results. I learned I didn't really know much about anything until I got my medical records to move over to a fertility doctor. I also felt they dropped the ball with the last cycle. Then on about 5 days into this last cycle, a dr said there were only 3 eggs that looked mature. So I emailed Dr McAvey asking if she thinks there are only going to be 3 viable eggs then maybe we should cancel the cycle. We're paying this out of pocket so not trying to throw 15k out the window. Then the next day she upped my dose drastically like a Hail Mary attempt to get some more eggs to mature. The day before retrieval my I believe my biggest one with over 23mm which is huge and one or 2 others over 20. I feel she pushed those to the limit to try to get some others to grow. We did a half dose of the trigger. Ended up with one abnormal embryo on day 5. So, I was right. 15k out the window.
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
FInd another doctor
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
I was supposedly under the care of Dr. McAvey for 2 cycles but only actually saw her twice after the consultation. Didn't feel like I had a personalized treatment plan. She also left a voicemail to tell me all my eggs were abnormal.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
They didn't really explain why they were doing what they were doing. I didn't know better and just went with the flow. Only until after I moved to a new doctor did I realize how left in the dark I was.
Describe your experience with the nursing staff at RMA of New York.
They were very nice and pleasant but you still feel like your being moved through an assembly line during morning monitoring. The nurse that was assigned to always sounded kinda cranky. But they called in a timely manner to let you know what meds to take and when to come in again
Describe your experience with RMA of New York.
They really need to work on making patients feel like people. Having fertility issues is devasting and everyone just lacks compassion. The place feels like a baby making assembly line. I also feel I was kind of pushed to PSG testing. They didn't really talk to me about it. I just got a bill that said I was doing IVF with PGS. I thought it was what the doctor thought was best for me but I'm pretty sure that's how they keep their stats up.
Describe your experience with your monitoring appointments at RMA of New York.
Cattle call for sure but in and out pretty quick
Describe the costs associated with your care under Beth McAvey at RMA of New York.
I got a discounted rate through the Glow app. It was 15k for the cycle including monitoring since we didn't do a transfer they applied that money to the new cycle making it 12k.
Describe Beth McAvey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Never got that far
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I've had issues with there billing department. The woman who was supposed to help with insurance didn't. She said my insurance wouldn't cover the meds because I only had one tube blocked not both. I called Prime Therapeutics myself and they said that was COMPLETELY untrue. So after 4 months, a million phone calls and a mountain of paperwork I got my first reimbursement check in the mail for 4K and hopefully getting another one for 6K by the end of the week. I shouldn't have to be going through this aggravation. A simple preapproval needed to sent to insurance, that's all she had to do.
0
Doctor
Beth McAvey
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
5
NPS
3
Endometriosis
Unexplained
Latinx
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
[Dr. Lekovich] was not pushy with the options and let us make the decision. She is a firm believer about having 1 embryo implanted and voiced her concerns about twins. she was also open about adjusting medication according to reactions and what not. she is very forward and will let you know if she agrees with some things or not. I like that she is up to date on research and current treatment options. I do like that she does not do duplication of testing if it came back normal/out dated.
I personally thought that i would meet with MD herself [at RMA of New York]. When entering the room, she introduced us to a medical student. I was not informed about her and it honestly made the visit awkward and the student looked bored and made faces during the consult. I wish they would allow the patient to consent prior to the visit. I found it insensitive...I requested a nurse to contact me, she called on a private number and did not leave contact information. I called back and left her a message and never heard back. I was informed 3 weeks later that she was on maternity leave and "never received my message" (blood work done pre-procedure). I was then contacted by a nurse who was kind and answered all my questions
How was your experience with Jovana Lekovich at RMA of New York?
During the consultation she provided research information on the two options which she has provided us. She also referred us to a specialist for additional surgery/ second opinion and also provided us with research about treatment with out without the surgery. she was not pushy with the options and let us make the decision. She is a firm believer about having 1 embryo implanted and voiced her concerns about twins. she was also open about adjusting medication according to reactions and what not. she is very forward and will let you know if she agrees with some things or not. I like that she is up to date on research and current treatment options. I do like that she does not do duplication of testing if it came back normal/out dated.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
I personally thought that i would meet with MD herself. When entering the room, she introduced us to a medical student. I was not informed about her and it honestly made the visit awkward and the student looked bored and made faces during the consult. I wish they would allow the patient to consent prior to the visit. I found it insensitive.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
When i met with the Dr. she was kind and knowledgeable. During the consultation she has moments where she looked down and did not make eye contact, looked like she was trying to formulate her thoughts and was kind of distracted. So it was hard to see where she was going with non verbal body language. I thought she was checked out from our visit and wanted the visit to somewhat end earlier than expected. I was happy with the answers which she provided us, i just felt that eye contact would have made me feel more confident in her answer and knowing that took this visit just as seriously as we did.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
IVF
Describe your experience with the nursing staff at RMA of New York.
I requested a nurse to contact me, she called on a private number and did not leave contact information. I called back and left her a message and never heard back. I was informed 3 weeks later that she was on maternity leave and "never received my message" (blood work done pre-procedure). I was then contacted by a nurse who was kind and answered all my questions.
Describe your experience with RMA of New York.
I went to the Brooklyn clinic as it is smaller compared to the other locations and that is primary location for the MD. I liked that its a smaller office and staff and it doesn't make you feel like you're another number.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I had medical insurance and had an office visit and some testing done in the office. I did not do any treatment.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
MD wanted 1 embryo transferred and i was inquiring about multiple. I explained why multiple and she dismissed it and explained her reasoning. She also reported that I am young and dont need to worry about doing treatment.... I wish she would have explained reasoning for 1 embryo vs.2 and to explain it deeper (in regards to my previous treatments/diagnosis). I felt it was very one sided on that decision and i was uncomfortable with her approach to that.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
During visit, I discussed with MD particular medications and the side affects of them. We discussed in length about which medications would be used. when meeting with coordinator, she did not receive the list of medication which we have agreed on. It took about several weeks for coordinator to confirm which medication would be used. Wrong medication was also faxed over to Pharmacy. I continued to receive conflicting information (which at no fault to MD) which left me uncomfortable. I also kept getting responses days/weeks later. due to the lack of responsiveness/several errors, I am uncomfortable continuing with the clinic for treatment. Every phone call or email left me second guessing/ with doubt. I wish i can trust the nurses/coordinators of this clinic but i have to do what works for me. I cannot start this process with conflicting information and its only the beginning stages.
5
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
3
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
2018, Unsuccessful
NPS
5
NPS
5
Age 34
4 IUI
Unexplained
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The plan [with Dr. Beth McAvey] was pretty basic. Come In for montioring and blood test after cycle day 1. Would go back a week or so later for an ultrasound. Then trigger, then back for IUI. She ordered to see and endocrinologist and my TSH level is normal now. Now we have done 4 IUIs...There was no difference between any of my IUIs... there was no explanation as to why they were not working. And we also did not adjust any “treatment” plans. No added tests, adding progesterone, etc. on my 4th IUI, I went into the city and as the nurse shut the door, she said, “IUI in room 5”. Felt like I was at a fast food restaurant
Before my first IUI cycle [at RMA of New York], the nurse forgot to call in my Ovidrel...Also just recently a nurse informed me that I’ve been pre paying for all my Ovidrels. This was supposed to be covered by my insurance...There was no difference between any of my IUIs. One positive is that results came back quickly, same day if you made the monitoring hours. Expect to be stressed on making monitoring hours in the morning if you are working. I also would ask for a better communication on finances. My co pays were all over the place and there was no consistency on paying for procedures
How was your experience with Beth McAvey at RMA of New York?
Dr Mcavey is very nice, but never had adjusted my fertility treatments. We have all this “unexplained reasons” which seems to get everyone of the hook, while this is costing us a lot of money. I wouldn’t liked my one on one with her especially after a failed IUI
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
Take your time when she is in the room with you. Even if you have a failed IUI, press to see her or speak to the nurse for a better course of action on the next round.
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
As the IUIs continued, there was no explanation as to why they were not working. And we also did not adjust any “treatment” plans. No added tests, adding progesterone, etc. on my 4th IUI, I went into the city and as the nurse shut the door, she said, “IUI in room 5”. Felt like I was at a fast food restaurant
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
The plan was pretty basic. Come In for montioring and blood test after cycle day 1. Would go back a week or so later for an ultrasound. Then trigger, then back for IUI. She ordered to see and endocrinologist and my TSH level is normal now. Now we have done 4 IUIs , taking this month off to save money for IVF next month.
Describe your experience with the nursing staff at RMA of New York.
Sometimes I would see the nurse in Long Island. When i went for my ultrasounds she would just give me the size and saw i was ready. Even after a failed IUI, we never looked at weather or not the timing was off. One nurse in the NYC offive forgot to call in my first Ovidrel so I had to pay out of pocket for it. Also I found out I was pre paying for my trigger and it was supposed to be covered the whole time by my insurance
Describe your experience with RMA of New York.
There needs to be a Better review after failed IUIs. There was no difference between any of my IUIs. One positive is that results came back quickly, same day if you made the monitoring hours. Expect to be stressed on making monitoring hours in the morning if you are working. I also would ask for a better communication on finances. My co pays were all over the place and there was no consistency on paying for procedures
Describe the costs associated with your care under Beth McAvey at RMA of New York.
4 IUIs $2,000 Genetic testing $400 Meds $300
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Before my first IUI cycle, the nurse forgot to call in my Ovidrel. She called it into a local specialty pharmacy I had to run and pick up for my appt the next day. Had to leave work and then get there to lay out of pocket for it. Also just recently a nurse informed me that I’ve been pre paying for all my Ovidrels. This was supposed to be covered by my insurance.
5
Doctor
Beth McAvey
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2017 - 2018, Unsuccessful
NPS
7
NPS
4
Age 36 - 37
2 IUI
Unexplained
Black or African-American
Income $200K - $499K
Architect
2nd of 4 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Thornton is very caring. She remembers patients--which is a tall order considering how large RMA is! She took the time to speak with my partner after he could not attend the initial consultation. ... Dr. Thornton was very knowledgeable and thorough. She is personally kind and compassionate. She can explain these difficult concepts very easily, and without lots of jargon or sounding condescending. ...
RMA is like a factory. ... Too big and impersonal. Too many things fell through the cracks, particularly with medications and insurance. I would wait hours for a procedure, well after the appointment time. I felt like a number. ... For one IUI, someone failed to call in the Ovidrel trigger to the pharmacy, which meant that I had to pay out of pocket. In preparing for IVF, the prior authorization failed, which resulted in a delayed cycle because I wasn't notified for two weeks afterwards.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Thornton was very knowledgeable and thorough. She is personally kind and compassionate. She can explain these difficult concepts very easily, and without lots of jargon or sounding condescending.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
Dr. Thornton is great! Just avoid her staff if possible.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton is very caring. She remembers patients--which is a tall order considering how large RMA is! She took the time to speak with my partner after he could not attend the initial consultation.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
IUI with Letrozole, with an Ovidrel trigger. No pregnancy resulted.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Clarissa King)
RMA is like a factory. Too many things fall through the cracks, at great peril.
Describe your experience with RMA of New York.
Too big and impersonal. Too many things fell through the cracks, particularly with medications and insurance. I would wait hours for a procedure, well after the appointment time. I felt like a number.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
$500--included IUI cost, visit co-pays, and prescription co-pays.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
For one IUI, someone failed to call in the Ovidrel trigger to the pharmacy, which meant that I had to pay out of pocket. In preparing for IVF, the prior authorization failed, which resulted in a delayed cycle because I wasn't notified for two weeks afterwards.
7
Doctor
Kimberley Thornton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
4
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
4
NPS
4
Age 40
2 IVF
Black or African-American
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Although she [Dr. Jovana Lekovich] was super nice and informative I was disappointed with my treatment...new information was introduce and my course of treatment didn’t change...I struggled with getting healthy eggs. I expected that my treatment should of been adjusted to fit my current situation...I never felt like a number but hardly saw her for all my checkups.
[Nurse at RMA of New York] Always stayed in contact with me and was available to answer any questions or if I had an issue with medication delivery...there to provide and alternative or help with any other issues I had...Lack of space on monitoring days and lengthy wait times...lack of privacy for blood drawing...always clean and so where the exam rooms. They weren’t too cold either which is nice.
How was your experience with Jovana Lekovich at RMA of New York?
Although she was super nice and informative I was disappointed with my treatment after new information was introduce and my course of treatment didn’t change. Being that I struggled with getting healthy eggs. I expected that my treatment should of been adjusted to fit my current situation. And this didn’t happen and I ended up having a negative pregnancy test.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
This is not only for this doctor but for all fertility doctors. As a patient do your home work. If you feel that you need to do further testing or you’ve gotten results that maybe slightly hamper your outcome. Don’t rush into the transfer cycle until you have all the facts or the issue has been rectified.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I never felt like a number but hardly saw her for all my checkups.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
Anatagonist protocol. No birth control. Call with first flow of m’entras cycle. Started on day 3 Gonal F and monitoring every 3 days. Day 5 nurse instructions for meds. Cetrotide depending on how my body reacted to Gonal F and Menopur. Lupron/HCG shot before egg retrieval date.
Describe your experience with your nurse at RMA of New York.
Always stayed in contact with me and was available to answer any questions or if I had an issue with medication delivery. She was there to provide and alternative or help with any other issues I had.
Describe your experience with RMA of New York.
Lack of space on monitoring days and lengthy wait times. Due to this patients Seoul’s either be in the hallway or standing in the office. Also lack of privacy for blood drawing. Didn’t bother me but some people it might have. The clinic was always clean and so where the exam rooms. They weren’t too cold either which is nice.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
My insurance covered the first and only cycle (1 in a lifetime). Didn’t make it to transfer. So had to pay for everything else until the transfer on my second cycle. Can’t remember the exact cost.
4
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
1
NPS
0
Age 35 - 36
1 IUI
1 IVF
1 Embryo Freezing
Male Factor
Recurrent Pregnancy Loss
Unexplained
1st of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Thornton is nice and somewhat caring but she did not listen to me when I wanted to get the full work up done. I emailed her listed of test and Informed her that I would like to get all of the blood work out of they way...Dr. Thornton did not give me advice or answers on why I was miscarriage...When I went for office visits, I saw a rotating set of doctors instead of my primary doctor, Dr. Thornton. I felt more like a number then a human at RMA.
There was a lack of communication between staff [at RMA]. My primary nurse was hard to get in contact didn’t have her direct line or email...RMA gave me misinformation about prescriptions covered/not covered multiple times. i had to call and clarify everything with my insurance company because of RMA’s lack of knowledge and follow through. They also sent me to the wrong place to get blood work done twice with no apologies or anything.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Thornton is nice and somewhat caring but she did not listen to me when I wanted to get the full work up done. I emailed her listed of test and Informed her that I would like to get all of the blood work out of they way. But that was not the case. I had to go for more blood work (that should have need done the first time around). They probably wanted to just be able to charge me the fee of an office visit. Dr. Thornton did not give me advice or answers on why I was miscarriage. She just offered to keep trying with IVF so RMA could rack in the cash
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
Stay on top of your care and ask questions if you do or know why is happening or why it is happening. Research on your own and stay informed of proper protocol. Check and recheck all of the suggested methods.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
There was a complete lack of communication between the doctors, nurses and financial/ insurance authorization department. Multiple doctors would see me and information was not getting communicated to my primary doctor, Dr. Thornton. The nurses would send me for blood work to their Madison location only to find out that certain tests had to be done through quest diagnostics. I had to get blood taken at multiple times at different locations due to communication problems with the RMA’s authorization protocol. Also, when I was miscarriage get no doctors on call would get back to me. RMA does not give out direct lines to your doctors or nurses assigned to you, so when you call in with a question or problem, it takes 20 minutes to get to the right person’s voicemail Then, you have to wait for a call back which was complete inconvenient because you get caught in a game of phone tag without anyone actually answering your question. RMA’s system of communicationis completely unrealistic exspecially as a full time professional. The nurses who take your blood are rude and have awful bedside manner. The just see you as a number and do not treat you as a patient. When I was spotting, I went to go and get my levels checked to see how the pregnancy was doing and the nurse got annoyed with me that I went after monitoring hours! Even after I told her what the situation was and informed her of my past two miscarriages! Do not go here if you want to be treated like a human being
Describe your experience with your nurse at RMA of New York. (Assigned nurse: I was provided with multiple which was very confusing )
There was a lack of communication between staff. My primary nurse was hard to get in contact didn’t have her direct line or email. They changed my care coordinator 3 times with out even telling me. I also got complete misinformation regarding which perscriptions were covered/not covered. They also referred me to a pharmacy that charged me 3 times the amount Walgreens charged. The care coordinator gave me complete misinformation which made the process more confusing, frustrating, and stressful!
Describe your experience with RMA of New York.
The clinic is clean. They have protocols in place. The Dr.’s are nice. Runs like a machine with a lot of moving parts. Hard to contact nurses and doctors directly. You call and contect to the main office on Madison Ave regardless of what location you go to. Once you get an operator, they transfer you call to the local office and you have to restate why you are calling before they transfer you or take a message. When I went for office visits, I saw a rotating set of doctors instead of my primary doctor, Dr. Thornton. I felt more like a number then a human at RMA. They are efficient at IVF but lack a human touch. I felt like a cash cow to RMA. The process is hard enough, you don’t need the added stress of dealing with the office.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were 7:30-9:30. Sometimes the wait was 45 minutes other times it was 10-20 minutes. You can get your blood drawn at other offices if needed which was convenient. But you have to go to the Madison office for all procedures done, IUI, IVF, etc.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
My insurance covered almost of the procedures but we still spent around 5,000 for copays, medication and blood work. We spent an additional 5 for PGS testing and embryo storing.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I did PGS testing on all embroils before the transfer. Single embryo transfer reduces risks and pregnancy complications so I agreed with doing the single embryo transfer to minimize risk
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at RMA of New York.
RMA gave me misinformation about prescriptions covered/not covered multiple times. i had to call and clarify everything with my insurance company because of RMA’s lack of knowledge and follow through. They also sent me to the wrong place to get blood work done twice with no apologies or anything. I also informed the head nurse who never got back to me about the situation. Horrible communication and customer care/support
1
Doctor
Kimberley Thornton
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
1
Age 35
2 IUI
5 IVF
Unexplained
European
Income $100K - $199K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Mukherjee] would not show up to procedures he said he would do, he would want to trigger me early and I would have to correct him, he did the same cycle 5 times when I asked him specifically to change protocol that wasn't working. He advised me against a laparoscopy and I went and had one with another doctor and they found moderate endometriosis...standard ivf retrievals follistim/menopur high doses not variation other than the day I was triggered.
RMA is a factory, like most of the clinics in NYC. I found it clean and efficient but always busy. Always a wait during monitoring hours...I had an awesome financial coordinator! Couldn't reccomend her enough! Thank you Joann ndor...Really liked the nurses and carer coordinator. No complaints other than getting bad news from strangers and nurses I never met many times which I felt was inappropriate...Super busy at all times. Always a wait
How was your experience with Tanmoy Mukherjee at RMA of New York?
I feel like I wasted my time and my insurance money with someone too busy to give me the individualized attention and care that I needed. 5 retrievals and 1 failed double FET and I feel like I completely wasted my time with him. All of my bloodwork and numbers show that a different approach was needed and with him there is zero thinking outside of the box. Factory. Number. You don't matter as a patient or a person.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Don't waste you time. I never felt better than when I went to two separate opinions after and they both said WTF was he doing.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
He would not show up to procedures he said he would do, he would want to trigger me early and I would have to correct him, he did the same cycle 5 times when I asked him specifically to change protocol that wasn't working. He advised me against a laparoscopy and I went and had one with another doctor and they found moderate endometriosis.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
standard ivf retrievals follistim/menopur high doses not variation other than the day I was triggered.
Describe your experience with your nurse at RMA of New York.
Really liked the nurses and carer coordinator. No complaints other than getting bad news from strangers and nurses I never met many times which I felt was inappropriate.
Describe your experience with RMA of New York.
RMA is a factory, like most of the clinics in NYC. I found it clean and efficient but always busy. Always a wait during monitoring hours. I am not sure if other doctors are like Dr. Mukhergee but if you are not an easy case or want someone to pay attention to your care and not make you feel like he has somewhere better to be- then don't go to Dr. Mukhergee.
Describe your experience with your monitoring appointments at RMA of New York.
Super busy at all times. Always a wait.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
I had an awesome financial coordinator! Couldn't reccomend her enough! Thank you Joann ndor
Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He agreed to transfer two. I had one high quality and one low quality. Both failed no implantation.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
being told to trigger early. Dr. Mukhergee not being present at a procedure he said he would do. Telling Dr. Mukhergee, nurses, and my coordinator that I wanted a change in protocol and getting the same exact one with the same exact results.
1
Doctor
Tanmoy Mukherjee
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
1
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
4
NPS
3
Age 35
4 Fertility Medications
Unexplained
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
During the few times where I saw Dr. Davis I really liked him, but most of the time I was interacting with nurses, staff, and other doctors....There was miscommunication between those people and it seemed that the staff/nurses/doctors did not read my chart....I was not quite ready to do IVF and wanted to try other options, using letrizol, ovidrel, and progesterone with timed intercourse. I liked that Dr. Davis was open to this and never pushed me to move forward before I was ready.
The clinic [RMA - Downtown] usually responds quickly to questions. They typically contact by phone, which could be tough while I was at work and involved a lot of phone tag....There were some issues with some nurses/staff not understanding my files and difficulty with communication. I also had an incident when I came on time for monitoring hours but they would not test me because the doctor's schedule was backed up. I had to take more time off work to go uptown for the test.
How was your experience with Joseph Davis at RMA of New York?
During the few times where I saw Dr. Davis I really liked him, but most of the time I was interacting with nurses, staff, and other doctors. My case is a bit different from most and I had to regularly remind each person I was in contact with. There was miscommunication between those people and it seemed that the staff/nurses/doctors did not read my chart. My big issue is with RMA as a practice. I don't think I realized how much of a problem it was until I left the practice upon moving.
What's one piece of advice would you give a prospective patient of Joseph Davis at RMA of New York?
As Dr. Davis to ensure that you care is known across all members of the RMA team.
During treatment, were you treated like a number or a human with Joseph Davis at RMA of New York?
Most of the nurses and doctors at RMA were kind, friendly, and sensitive
Describe the protocols Joseph Davis used in your cycles at RMA of New York and their degree of success.
I was not quite ready to do IVF and wanted to try other options, using letrizol, ovidrel, and progesterone with timed intercourse. I liked that Dr. Davis was open to this and never pushed me to move forward before I was ready. It was difficult that it never felt like we were trying to figure out what is wrong, but just trying solutions. None of these treatments ended in pregnancy. When IVF was a next step, I was moving out of state and did not continue at RMA for that reason.
Describe your experience with the nursing staff at RMA of New York.
there were several nurses and I never knew who to contact. This was where problems arose with each nurse not knowing my care plan. I had to explain it repeatedly.
Describe your experience with RMA of New York.
The clinic usually responds quickly to questions. They typically contact by phone, which could be tough while I was at work and involved a lot of phone tag. I asked to be emailed and that made things much easier. There are several locations that you can go to for monitoring hours, but this was not always clear, so just ask.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
There were some issues with some nurses/staff not understanding my files and difficulty with communication. I also had an incident when I came on time for monitoring hours but they would not test me because the doctor's schedule was backed up. I had to take more time off work to go uptown for the test.
4
Doctor
Joseph Davis
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
3
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
3
NPS
4
Age 31 - 32
2 Fertility Medications
East Asian
Income $100K - $199K
Accountant
2nd of 3 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Initially, Beth [McAvey] seemed sympathetic to my feeling of helplessness but as more treatments happened, she didn't take the time to explain to me why the treatments kept failing. I would've liked to spend more time understanding what we could do to find out if there are other underlying problems with me or my husband in order to better our odds. Maybe there's no way but at least we have explored some options but unfortunately we haven't had the chance to do so yet.
The nurse [at RMA of New York] was very prompt in calling me for every step of the treatment. However, her voicemails would sometimes contradict what she'd tell me on the phone. It's hard to keep track of the schedule so getting contradictory voicemails make it harder...I think the clinic is reputable so I have comfort in the level of care I'd receive. However, because the clinic is well-known in the area, I am one of many patients there so a new patient would not feel like she will receive individual attention and care that she deserves.
How was your experience with Beth McAvey at RMA of New York?
Initially, Beth seemed sympathetic to my feeling of helplessness but as more treatments happened, she didn't take the time to explain to me why the treatments kept failing. I would've liked to spend more time understanding what we could do to find out if there are other underlying problems with me or my husband in order to better our odds. Maybe there's no way but at least we have explored some options but unfortunately we haven't had the chance to do so yet.
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
I would tell the prospective patient to ask a lot of questions upfront, esp. in case the first couple of treatments fail. I think the most time you'll get out of the doctor is upfront during the first consultation. After the first meeting, you are dealing with nurses and other doctors in the clinic who are not your primary doctor so it's harder to get the information you are looking for.
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
When my first IUI failed, I was very anxious in finding out the reason for the treatment not to work. She didn't take the time to explain she just said sometimes there's no explanation. During my second treatment, I insisted on running tests to see if there are other issues with me since the second IUI also failed but she said nothing seems to be wrong. She didn't make any helpful suggestions to put me at ease about why my IUIs keep failing or what I should do as my next step. I felt that I was just one of the many "numbers" she had to get through for the day and she didn't take the time to explain to me what I can do to help my odds.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
The overall strategy my doctors recommended was to start with IUIs and see if they'll work before I try any more intense treatments due to my age. However, the IUIs have not worked and I still haven't found out the underlying issues.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Olga)
The nurse was very prompt in calling me for every step of the treatment. However, her voicemails would sometimes contradict what she'd tell me on the phone. It's hard to keep track of the schedule so getting contradictory voicemails make it harder.
Describe your experience with RMA of New York.
I think the clinic is reputable so I have comfort in the level of care I'd receive. However, because the clinic is well-known in the area, I am one of many patients there so a new patient would not feel like she will receive individual attention and care that she deserves.
Describe the costs associated with your care under Beth McAvey at RMA of New York.
For the past two IUIs, I've paid more than $5K out of pocket to the clinic. That included medications, consultation and the actual procedures performed.
Describe Beth McAvey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Not applicable as I've not tried eSET.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
Every time I need my blood taken, I always end up with a bruised arm. The nurses don't seem to be very good at taking blood which I thought would be one of the few things the nurses would actually be good at since they do it so often. There have been times when I have to reach out in order to get the results of my previous test to find out what my next step should be.
3
Doctor
Beth McAvey
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
5
NPS
5
Age 39 - 40
3 IVF
Unexplained
East Asian
Income $200K - $499K
Operations
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
To be honest I didn't really feel like a patient of Dr. Mukherjee's. I saw/spoke with him only a hand of times and it was mainly to receive bad news, when a cycle failed. I do not feel like I developed a patient/doctor relationship with Dr. Mukherjee given the amount of time spent together and lack of personalized attention to my case. He is a nice person, very well experienced in the field, and he will answer questions if you have them but he (and RMA) seem to be very set on their standard mode of operations.
It's [RMANY] like a machine, somewhat well oiled, with the exception of their finance department which seems in a bit of disarray... I think all the nurses seemed competent. They provided clear instruction 95% of the time and would be willing to provide you with information if you asked..The monitoring hours are good...If you're expecting to talk to someone as a matter of course in your treatment, or to see the same person throughout your treatment, this is not the place for you.
How was your experience with Tanmoy Mukherjee at RMA of New York?
To be honest I didn't really feel like a patient of Dr. Mukherjee's. I saw/spoke with him only a hand of times and it was mainly to receive bad news, when a cycle failed. I do not feel like I developed a patient/doctor relationship with Dr. Mukherjee given the amount of time spent together and lack of personalized attention to my case. He is a nice person, very well experienced in the field, and he will answer questions if you have them but he (and RMA) seem to be very set on their standard mode of operations. I think Dr Mukherjee / RMA is fine if you fit into their standard protocol but not so if you need personalized attention.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Ask him how often you will see him, how he will determine your course of treatment, what will be the next steps if the current treatment fails, and then decide if it is going to be a good fit for your needs and expectations.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
I think this is more a result of the clinic I visited than the doctor. I was recommended by my OBGYN to go to RMANY. RMA has great numbers, they see probably thousands of patients, they have a system set up to get you in and out the door, on a protocol, and processed. It's like a machine, somewhat well oiled, with the exception of their finance department which seems in a bit of disarray. I think being just another number is okay if the protocol works for you, and it does for many. I have a friend and also my OBGYN that have had success for RMA. Unfortunately this was not the case for me and I feel like I could have done with more specialized attention and personalized protocol.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
I went through 3 retrievals with Mukherjee. The first protocol he used was the antagonist protocol, which is surprising to me as I've read it is for poor responders or people with PCOS, of which I am neither. The second protocol was antagonist with estrogen priming. Those first 2 cycles resulted in no viable embryos for transfer. The third protocol was down regulation, which I've read is the place where most doctors start but he said is "old technology". I ended up with 1 viable embryo (which ultimately ended up in a chemical pregnancy). During the 9 month period I was under his care I probably saw or spoke to him 5 times. He likened the first 2 unsuccessful attempts to bad luck. After the 3rd unsuccessful cycle he's referred me to a reproductive immunologist since my infertility is still "unexplained". For this I am thankful because I feel like I might be able to find some answers. I think Dr Mukherjee and RMA is fine if you fit into their standard protocol but not so if you need personalized attention.
Describe your experience with the nursing staff at RMA of New York.
I spoke with so many nurses here and the experience really varied dependent on who you spoke with. I think all the nurses seemed competent. They provided clear instruction 95% of the time and would be willing to provide you with information if you asked. They would not automatically provide you with information such as embryo grading, so you sort of need to know what to ask for. I get the impression that the clinic sees so many patients that they are just trying to manage their time.
Describe your experience with RMA of New York.
This clinic sees a lot of patients. If your concern is efficiency and you don't require personalized attention or protocols then this place is fine. The monitoring hours are good. There are several locations so monitoring isn't so much a chore. They work with several pharmacies that offer good prices, some which will even deliver your meds to you. They get you in and out so you can get to work on time. If you're expecting to talk to someone as a matter of course in your treatment, or to see the same person throughout your treatment, this is not the place for you.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
Approximately $9K for retrieval, $5K for transfer, $2K for PGD, $2K for PGD administrative fee, $750 for anesthesia, $5K for medications
Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
The doctor told me that they do not transfer more than 1 embryo at a time but when I was waiting to have my transfer I heard him say to the couple next door that they were having 2 embryos transferred. If you undergo genetic testing they will always discourage you from transferring more than 1 embryo at a time.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
5
Doctor
Tanmoy Mukherjee
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
1
NPS
1
Age 40 - 42
1 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
Graphic Designer
1st of 3 Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Lawrence Grunfeld was] Not a good listener; talks without pause so you have to interrupt to say or ask anything. Did not tell us I had diminished ovarian reserve until at least 6 months after treatment started. Because we were instead told nothing was wrong with either of us we delayed treatment. He never told me that there was a possibility anything could go wrong during my IVF cycle other than not getting pregnant after transfer, so I was shocked, confused and devastated when he cancelled my cycle because I did not produce eggs. This is after he told me when my retrieval date would be without ever saying it was contingent on the stimulating medication working. I never knew not getting to retrieval was a possibility.
Very organized nurses and staff [at RMA of New York], polite front desk personnel. Waits could be very long. Educate yourself before your first visit...The nurses were very knowledgeable. Some were also caring, some were cold...We did not hear. Ack about bloodwork. Ordered repeat of bloodwork by accident. Did not give me a proper diagnosis. Did not advise on possible outcomes to procedure...Felt rushed through visits and had to be incredibly forceful to have a chance to ask questions. Did not feel he really wanted to answe my questions. Did not give us a thorough diagnosis or explain the process and possible setbacks that can happen during an IVF cycle.
How was your experience with Lawrence Grunfeld at RMA of New York?
Not a good listener; talks without pause so you have to interrupt to say or ask anything. Did not tell us I had diminished ovarian reserve until at least 6 months after treatment started. Because we were instead told nothing was wrong with either of us we delayed treatment. He never told me that there was a possibility anything could go wrong during my IVF cycle other than not getting pregnant after transfer, so I was shocked, confused and devastated when he cancelled my cycle because I did not produce eggs. This is after he told me when my retrieval date would be without ever saying it was contingent on the stimulating medication working. I never knew not getting to retrieval was a possibility.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Ask a lot of questions. Find out as much as you can about treatments before seeing him. Take it upon yourself to get educated as he is very relaxed and doesn't seem to think need fertility help is as traumatic to patients as it can be.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
Felt rushed through visits and had to be incredibly forceful to have a chance to ask questions. Did not feel he really wanted to answe my questions. Did not give us a thorough diagnosis or explain the process and possible setbacks that can happen during an IVF cycle.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Since I was ovulating on our initial visit, we opted to try IUI. When that didn't work he suggested not trying IUI again and do IVF. I was hesitant about all the medications, and since he said nothing was wrong with either one of us, we decided to try naturally for a few more months. When still no success we went back and that's when he said- by looking at the original bloodwork- that I had low ovation reserve. We were startled and decided to do IVF as soon as possible. I started meds and went for monitoring two times where he told me everything was good and when my retrieval would be, then on the third he said "nope nothing is happening" when I had an ultrasound. I asked what he meant and he said nothing is happening so the cycle is cancelled and sent me home. My husband scheduled a follow up as we were shocked and confused, and the dr was very casual said who know's why and we can try again without any suggestions for changing the process. So we left and decide to check into other doctors.
Describe your experience with your nurse at RMA of New York.
The nurses were very knowledgeable. Some were also caring, some were cold.
Describe your experience with RMA of New York.
Very organized nurses and staff, polite front desk personnel. Waits could be very long. Educate yourself before your first visit.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
I don't remember specifically but with treatment and medication comebine we probable spent about $1000 out of pocket (I have insurance)
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He said multiple isn't recommended.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
We did not hear. Ack about bloodwork. Ordered repeat of bloodwork by accident. Did not give me a proper diagnosis. Did not advise on possible outcomes to procedure.
1
Doctor
Lawrence Grunfeld
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
2 of 5
1
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 35
1 IUI
Unexplained
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I thought he [Dr. Alan Copperman] and his team were unethical because they kept pushing for procedures and tests that seem unnecessary- he looked at my blood reports and ultrasound and told me that I needed aggressive fertility treatment immediately-that while there was no bad news there was no good news either. I'd been referred by my obgyn who told me that even though my results were excellent (he said "your numbers are that of a woman 10 years younger") he couldn't determine why I hadn't conceived after trying for 3 months and if I wanted I should speak to a fertility specialist to explore my options.
It's [RMA of New York] a factory. Be prepared to be told you're infertile and only they can help.The nurses were mostly rude and unresponsive to questions. I was in touch with two of them via email- one of them wouldn't respond to my emails or phone calls and then would lie about having left me VMs. It was a very unpleasant experience
How was your experience with Alan Copperman at RMA of New York?
I thought he and his team were unethical because they kept pushing for procedures and tests that seem unnecessary- he looked at my blood reports and ultrasound and told me that I needed aggressive fertility treatment immediately-that while there was no bad news there was no good news either. I'd been referred by my obgyn who told me that even though my results were excellent (he said "your numbers are that of a woman 10 years younger") he couldn't determine why I hadn't conceived after trying for 3 months and if I wanted I should speak to a fertility specialist to explore my options.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Find another doctor.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
I thought he and his team were unethical because they kept pushing for procedures and tests that seem unnecessary- he looked at my blood reports and ultrasound and told me that I needed aggressive fertility treatment immediately-that while there was no bad news there was no good news either. I'd been referred by my obgyn who told me that even though my results were excellent (he said "your numbers are that of a woman 10 years younger") he couldn't determine why I hadn't conceived after trying for 3 months and if I wanted I should speak to a fertility specialist to explore my options.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Alan recommended 3 rounds of Clomid with IUI and then IVF with embryo freezing.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn)
The nursing staff are bored and disorganized and almost always rude. They don't answer questions and aren't always up to date on the information that they provide.
Describe your experience with RMA of New York.
It's a factory. Be prepared to be told you're infertile and only they can help.The nurses were mostly rude and unresponsive to questions. I was in touch with two of them via email- one of them wouldn't respond to my emails or phone calls and then would lie about having left me VMs. It was a very unpleasant experience.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
2500 IUI and genetic testing covered by insurance
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost or damaged samples
0
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
5
Age 34
3 IUI
1 IVF
Diminished Ovarian Reserve
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Sandler] is a very smart man, with a lot of experience and knowledge. Very textbook and he's eager to teach you his knowledge of your situation. So you trust you are getting accurate information but the entire time you do feel like a number. Once we agreed to IVF we saw him once during the process, and we were constantly left with questions and no answers after each visit...Be prepared to ask question if/when you have face time with Dr. Sandler. He is impossible to get a hold of and speak to after your initial consultation and meeting.
RMA is a well oiled machine. They are open 364 days a year and monitoring hours are easy and quick....After my egg retrieval I didn't hear from my IVF coordinator. The Nurse called me the next day with the ICSI results after that I had to call and follow up 5 days later. In which no one was able to give me any definitive answers....my embryo status, and next steps. I felt confused, anxious and alone... Get there first thing in the morning and you are in and out within 15 minutes. Otherwise be prepared to wait approximately 45 min.
How was your experience with Benjamin Sandler at RMA of New York?
He is a very smart man, with a lot of experience and knowledge. Very textbook and he's eager to teach you his knowledge of your situation. So you trust you are getting accurate information but the entire time you do feel like a number. Once we agreed to IVF we saw him once during the process, and we were constantly left with questions and no answers after each visit.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Be prepared to ask question if/when you have face time with Dr. Sandler. He is impossible to get a hold of and speak to after your initial consultation and meeting.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Lack of communication, compassion, and time actually spent with the Doctor.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
The only know issue is my low ovarian reserve. So we tried 3 cycles of letrozole plus timed IUI followed by a round of IVF on the antagonist protocol.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kirsten Schlosser)
Our IVF coordinator met with us one time and was unaccessible after that. In fact, on average it would take her over 24 hours to return an phone call or email...which is very frustrating during the IVF process. I was forced to rely on nurses who knew very little about my case.
Describe your experience with RMA of New York.
RMA is a well oiled machine. They are open 364 days a year and monitoring hours are easy and quick.
Describe your experience with your monitoring appointments at RMA of New York.
Get there first thing in the morning and you are in and out within 15 minutes. Otherwise be prepared to wait approximately 45 min.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
IUI was around $800/round. IVF was $15,600 plus $5,000 in medication.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He takes things as a case by case basis. So I did trust his recommendation along the way.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
After my egg retrieval I didn't hear from my IVF coordinator. The Nurse called me the next day with the ICSI results after that I had to call and follow up 5 days later. In which no one was able to give me any definitive answers....my embryo status, and next steps. I felt confused, anxious and alone.
1
Doctor
Benjamin Sandler
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
6
NPS
3
Age 37 - 38
3 IUI
3 IVF
Unexplained
European
East Asian
Income $200K - $499K
Business Executive
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We started with medicated cycles [with Dr. Rashmi Kudesia] and IUI given there were no other signals that we had any issues. After that failed 6 times, we moved to IVF. I went through 3 IVF cycles with Dr. Kudesia, all with different protocols. The first led to 0 day 5 embyros, the second had 1 (but it was abnormal following PGS testing) and the 3rd we did a day 5 fresh transfer as a last ditch effort to see if that would work.
I feel that we didn't truly receive any personalized treatment. There is a standard set of tools that RMA uses without going deep on what the underlying issue might be. After 2 failed IVF cycles based on getting no PGC testing embryos, a panel of the RMA doctors didn't have any other suggestions beyond a different IVF protocol. They are not open to day 3 transfers. Since transferring to a different practice, we've done secondary tests for genetics, a biopsy identifying an infection, sperm fragmentation test and uncovered issues with each of these. These tests just were not available at RMA. We now think of RMA as a place to go to have certain procedures administered to you, but I don't think about it as a place where your doctor can truly "treat" you by offering individualized care and service.
How was your experience with Rashmi Kudesia at RMA of New York?
Dr. Kudesia was available to answer questions in person when we made an appointment. She was clear, balanced and walked us through the available data on medicated cycles with IUI and IVF. We are a couple with a lot of questions and she took her time to answer everything. It never felt like she was trying to push us in a specific direction and she didn't get defensive when we questioned certain approaches based on our failed outcomes. She took time to call us over the weekend after we found out about all our embryos failing to reach day 5. It was devastating news, but we appreciated her call. She is upbeat, cheerful and encouraged me to stay positive while recognizing that was hard to do.
What's one piece of advice would you give a prospective patient of Rashmi Kudesia at RMA of New York?
Schedule specific appointments if you want to have time to ask questions.
During treatment, were you treated like a number or a human with Rashmi Kudesia at RMA of New York?
Dr. Kudesia was very understanding of our situation. We were grieving from the loss of our daughter who died shortly after she was born and found ourselves faced with infertility. Dr. Kudesia was incredibly sympathetic and available to meet with us on a regular basis to patiently answer all of our questions about medicated cycles, IUI and IVF.
Describe the protocols Rashmi Kudesia used in your cycles at RMA of New York and their degree of success.
With our daughter who passed away, I got pregnant quickly so Dr. Kudesia expected that we would get pregnant again. We started with medicated cycles and IUI given there were no other signals that we had any issues. After that failed 6 times, we moved to IVF. I went through 3 IVF cycles with Dr. Kudesia, all with different protocols. The first led to 0 day 5 embyros, the second had 1 (but it was abnormal following PGS testing) and the 3rd we did a day 5 fresh transfer as a last ditch effort to see if that would work.
Describe your experience with the nursing staff at RMA of New York.
I saw numerous nurses over the course of my year at RMA. The quality of the staff differed, but they were available to answer questions when I called RMA.
Describe your experience with RMA of New York.
Having now gone to another practice, I see that RMA is a fertility factory. In retrospect, I feel that we didn't truly receive any personalized treatment. There is a standard set of tools that RMA uses without going deep on what the underlying issue might be. After 2 failed IVF cycles based on getting no PGC testing embryos, a panel of the RMA doctors didn't have any other suggestions beyond a different IVF protocol. They are not open to day 3 transfers. Since transferring to a different practice, we've done secondary tests for genetics, a biopsy identifying an infection, sperm fragmentation test and uncovered issues with each of these. These tests just were not available at RMA. We now think of RMA as a place to go to have certain procedures administered to you, but I don't think about it as a place where your doctor can truly "treat" you by offering individualized care and service.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was fine in the morning. I got there when it opened and there was often a couple people in front of me waiting to go in.
Describe the costs associated with your care under Rashmi Kudesia at RMA of New York.
Covered by my insurance, but I've used up all my coverage and still am not pregnant.
Describe Rashmi Kudesia's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
When we did the day 5 fresh transfer, we agreed to transfer 2 embryos.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at RMA of New York.
Information was not shared between the doctor, IVF coordinator and the nurses in a consistent way. I often had to restate my case and be very diligent about my schedule and treatment.
6
Doctor
Rashmi Kudesia
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
3
Clinic
RMA of New York
Brooklyn
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 32
2 IVF
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
In June, he [Dr. Alan Copperman] told us we would be pregnant by Thanksgiving. We then went through two rounds of egg retrievals, neither of which resulted in any viable embryos to test for the genetic disease and freeze. His only change between round 1 and 2 was to bump up the hormones - no additional testing for any unknown factors that caused the issues. When the 2nd egg retrieval didn't work, he treated us like we were the problem and left me wondering if I had unknown fertility issues.
It [RMA of New York] was a cattle call. Getting there really early was the best way to avoid a very long wait...The finance team has been nothing but rude and lacking in compassion this entire process...Appointments are never on time and trying to get through on the phone is just as stressful - you're guaranteed to listen to a lot of hold music...There's a real lack of care towards patients here that is felt especially when the news is bad.
How was your experience with Alan Copperman at RMA of New York?
My husband and I came to see Dr. Copperman because we had both tested as carriers for a genetic disease. In June, he told us we would be pregnant by Thanksgiving. We then went through two rounds of egg retrievals, neither of which resulted in any viable embryos to test for the genetic disease and freeze. His only change between round 1 and 2 was to bump up the hormones - no additional testing for any unknown factors that caused the issues. When the 2nd egg retrieval didn't work, he treated us like we were the problem and left me wondering if I had unknown fertility issues. We switched to another doctor and I'm now pregnant after one very successful round of IVF, with four frozen embryos to spare. So clearly, the problem wasn't with me. I recognize this is all a bit magic, a bit of a crapshoot, but to have my IVF doctor treat me like an annoyance for not performing the way he assumed I would is really the icing on the cake of an already extremely rough experience.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
I would get a second opinion.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
RMA is a cattle call. The office is always packed and appointments never take place on time.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Samantha)
I was assigned a coordinator of Dr. Copperman. She was lovely and very helpful and communicative, but because I was never given contact info for Dr. Copperman, she was a poor substitute in the moments when I really needed to speak to my doctor. Also, the nursing team in general had terrible bedside manner. When all our embryos failed after an egg retrieval, a nurse left me a voicemail on a Saturday morning to inform me. When I called back, I was told she didn't think Dr. Copperman could speak to me until Monday. I only got a call back from Dr. Copperman after expressing the fact that that was an unacceptable response. There's a real lack of care towards patients here that is felt especially when the news is bad.
Describe your experience with RMA of New York.
RMA is a cattle call. Appointments are never on time and trying to get through on the phone is just as stressful - you're guaranteed to listen to a lot of hold music. They are also very shady about billing practices. My husband was going somewhere with Zika before an egg retrieval, so we had him freeze sperm in advance, just in case. When he returned, Zika-free, and we proceeded with the transfers with fresh sperm, we assumed the frozen sperm had been thrown out, since no one told us otherwise. Six months after we stopped going to RMA, we received a $500 bill for the storage of the sperm. We are still trying to untangle this mess, both in terms of paying the bill and also making sure they stop storing his sperm, and it's now been 8 months since we left the practice. The finance team has been nothing but rude and lacking in compassion this entire process.
Describe your experience with your monitoring appointments at RMA of New York.
It was a cattle call. Getting there really early was the best way to avoid a very long wait.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
When I was waiting for results of a test, I was told inconsistent information about when I would get the results. I was left hounding the office for the results, checking in weekly and told every week that they wouldn't be ready for another week. They also really drag their feet when it comes to sharing records with another office.
0
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
8
NPS
6
Age 38 - 39
2 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Lawyer
1st of 2 Docs
IVF With Other Docs
2 Embryo Freezing With Other Docs
Donor Sperm
Neutral
Doesn't Recommend
Successful
Dr. McAvey understood why I was undergoing treatment and knew I ultimately preferred conceiving with a partner. She forwarded information to me on singles events, without my prompting, which really touched me as a thoughtful and caring act. Dr. McAvey clearly had an interest in my general happiness and life goals, outside of fertility treatments...She was approachable, relatable, thoughtful, attentive and responsive.
RMA is like a factory. It treats thousands of patients daily so must operate methodically. You feel it waiting in the waiting room for an hour just to receive 5 minutes of monitoring. The strength is that they see it all, have the best doctors who are leading fertility research and advocacy. The downside is that you do not receive individual attention
How was your experience with Beth McAvey at RMA of New York?
As described in the prior response on how Dr. McAvey made me feel human as opposed to a number, she also explained my options for fertility treatments, including egg retrieval and embryo freezing. Without judgment and without forcing an opinion, but with helpful guidance to assist me with making the most appropriate decisions for me during that time. She was approachable, relatable, thoughtful, attentive and responsive.
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
Be open, communicative and ask questions
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
Dr. McAvey understood why I was undergoing treatment and knew I ultimately preferred conceiving with a partner. She forwarded information to me on singles events, without my prompting, which really touched me as a thoughtful and caring act. Dr. McAvey clearly had an interest in my general happiness and life goals, outside of fertility treatments.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
I think my protocol was standard for someone with my statistics, including age and base hormone levels. It’s known as antagon and I started with clomid, gonadotropins. 300 Gonal-f mornings, 2-3 vials menopur,l evening, introducing cetrotide when added the third menopur vial. All for about 10-12 days before trigger shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
Connie was my nurse when I was going through IVF and was always responsive, patient, understanding and attentive. I felt comfortable asking her any questions and she alleviated my fears.
Describe your experience with RMA of New York.
RMA is like a factory. It treats thousands of patients daily so must operate methodically. You feel it waiting in the waiting room for an hour just to receive 5 minutes of monitoring. The strength is that they see it all, have the best doctors who are leading fertility research and advocacy. The downside is that you do not receive individual attention unless you make the effort and learn to prove and ask as many questions without feeling like you’re annoyingly the staff. It’s important to obtain as much information as you need so that you understand what your body is going through and all of your options. Do not be shy! You’re paying a lot of money for this and it’s one of the most important decisions in your life. Make the most of the expertise this medical clinic and its staff has to offer.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was done early in the morning so it didn’t interrupt the regular work day, which was quite convenient for me. Given RMA’s popularity, a 5 minute visit usually lasted an hour because of the number of patients in the waiting room on any given day. It’s a well-oiled machine though and I knew what to expect each visit, with blood work done first, wait for a while, then ultrasound. If I wanted to speak with a nurse that was another wait. The above description is regarding the west and east side offices. Downtown was much smaller and therefore a shorter wait and less stressful experience.
Describe the costs associated with your care under Beth McAvey at RMA of New York.
Estimated medical costs were ~$9,000. Medications ~$5,000.
Describe Beth McAvey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
My options weren’t laid out to me without my prompting. I didn’t consider that if I only had one viable embryo during ivf I had the option to go through another round. This didn’t occur to me as I was focused on pgt results and not thinking about next steps. I would have liked my doctor’s team to have called to lay out my options so that I had time to consider them without delay.
8
Doctor
Beth McAvey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5