RMA of New York

18 doctors work here

Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4
67% strongly recommend
538 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.5
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
4 Reviews
Rated 9.9
Strongly recommend: 100%9.9
Lucky Sekhon
RMA of New York
91% strongly recommend
71 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 3%9.6
Eric Flisser
RMA of New York
89% strongly recommend
52 Reviews
Rated 9.3
Strongly recommend: 89%Neutral: 6%Don't recommend: 5%9.3
Matthew Lederman
RMA of New York
73% strongly recommend
36 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 17%Don't recommend: 10%8.8
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
65% strongly recommend
100 Reviews
Rated 8.6
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
68% strongly recommend
23 Reviews
Rated 8.5
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.5
Tia Jackson-Bey
RMA of New York
79% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 79%Don't recommend: 21%8.3
Tanmoy Mukherjee
RMA of New York
58% strongly recommend
31 Reviews
Rated 8
Strongly recommend: 58%Neutral: 22%Don't recommend: 20%8
Alan Copperman
RMA of New York
56% strongly recommend
50 Reviews
Rated 7.2
Strongly recommend: 56%Neutral: 10%Don't recommend: 34%7.2
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
NY - Downtown
594 Broadway
New York, NY 10012
NY - Eastside
635 Madison Ave
New York, NY 10022
NY - Mount Sinai
5 East 98th St
New York, NY 10029
NY - Westside
200 West 57th St
New York, NY 10019
Westchester
311 North St
White Plains, NY 10605
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85 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
6
NPS
6
Age 39 - 40
Diminished Ovarian Reserve
Poor Egg Quality
Income $200K - $499K
1st of 2 Docs
4 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We had 3 unsuccessful IUI cycles [with Dr. Klein]...He kept me informed, and was often available by email outside of business hours if questions were to arise... he was not the appropriate provider for me; my issues were more challenging and I do not feel that he was able to exercise any creative approaches to my care, as my subsequent doctor had done. Dr. Klein was very kind and compassionate, and a true professional.
I hated being part of a large organization [RMA of New York]. I felt there was no true intimacy, and it was more like a business rather than a fertility clinic. It was very systematic, which I felt required the doctors to operate under certain guidelines, adopting a cooking cutter approach to treatment...There were a few miscommunications, either related to billing or medications. Considering this location is a Monday through Friday, 9-5 organization if things are not resolved within that window they would have had to wait until a business day. There was only one cycle coordinator and one financial specialist, so if they were not available you were not able to be helped.
How was your experience with Jeffrey Klein at RMA of New York?
I appreciated Dr. Klein and his honesty with my diagnosis and its relation to my chances of natural conception. He kept me informed, and was often available by email outside of business hours if questions were to arise. Although I understand he is a top rated doctor in this field, he was not the appropriate provider for me; my issues were more challenging and I do not feel that he was able to exercise any creative approaches to my care, as my subsequent doctor had done. Dr. Klein was very kind and compassionate, and a true professional.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Ask him questions, and challenge his responses if you are unhappy with them.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr. Klein was fine to work with, but I feel he operated off of a script. I suffered with DOR, and at an advanced age, it was unlikely that I would conceive on my own, however it was early into my treatment and I wanted to exhaust all efforts. I felt he was pushing us towards using donor eggs very soon into treatment without exploring other options.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
We had 3 unsuccessful IUI cycles. We were preparing for IVF, but my insurance changed and the new insurance would not cover the procedure.
Describe your experience with the nursing staff at RMA of New York.
It has been a while, and my recall is limited, but I do remember a nurse named Janice. I was not happy with her at all. I feel that she lacked a certain amount of empathy you would need to work with women struggling with fertility. I also recall having to visit the Manhattan location on a weekend as the White Plains location was closed. On two occasions I was waiting to be seen and nurses forgot I was there, resulting in me having to get dressed and find someone to attend to me.
Describe your experience with RMA of New York.
I hated being part of a large organization. I felt there was no true intimacy, and it was more like a business rather than a fertility clinic. It was very systematic, which I felt required the doctors to operate under certain guidelines, adopting a cooking cutter approach to treatment.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
I do not recall. Most, if not all, of my treatment was covered by insurance.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
There were a few miscommunications, either related to billing or medications. Considering this location is a Monday through Friday, 9-5 organization if things are not resolved within that window they would have had to wait until a business day. There was only one cycle coordinator and one financial specialist, so if they were not available you were not able to be helped.
6
Doctor
Jeffrey Klein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
1 of 5
6
Clinic
RMA of New York
Westchester
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
0
Age 30
1 IVF
PCOS
European
Ashkenazi Jewish
Graphic Designer
1st of 3 Docs
Strongly Recommends
Doesn't Recommend
Successful
She [Dr. Knopman] was great and made us feel very comfortable. When we had bad news she was honest and kind and gave her opinion of what she would do if she was in our position, which I appreciated. When she had good news she was as excited as we were... was very personable and genuine. I felt she treated me as if I were a good friend of hers and she truly wanted us to succeed.
The nurses [at RMA of New York] seemed nice but since I was not seeing the same nurse consistently they didn't have much of a connection to patients...when transferring embryos to our new clinic their embryologist didn't send paperwork for weeks which delayed our cycle. I basically called begging, what did I need to do to get her to send the single page delaying our cycle. Four weeks after she said she sent it, she finally did it.
How was your experience with Jaime Knopman at RMA of New York?
She was great and made us feel very comfortable. When we had bad news she was honest and kind and gave her opinion of what she would do if she was in our position, which I appreciated. When she had good news she was as excited as we were.
What's one piece of advice would you give a prospective patient of Jaime Knopman at RMA of New York?
Similar to any fertility appointment I found that I often quickly forgot details after I left the office or hung up the phone. I learned to take notes during appointments, also to write down any questions in advance.
During treatment, were you treated like a number or a human with Jaime Knopman at RMA of New York?
Dr. Knopman was very personable and genuine. I felt she treated me as if I were a good friend of hers and she truly wanted us to succeed.
Describe your experience with the nursing staff at RMA of New York.
The nurses seemed nice but since I was not seeing the same nurse consistently they didn't have much of a connection to patients.
Describe your experience with RMA of New York.
The only pro I have of RMA downtown was it's convenient location and that we saw Dr. Knopman there. I disliked pretty much everything else. Their admin staff tried to tell us a $10,000 out of pocket test was required and our cycle was cancelled until we did it. Dr. Knopman had told us this was absolutely not the case since we had already done screening for tay sachs and we were not carriers. I had to get Dr. Knopman to step in. Nobody else would listen to me.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring during the week wasn't too bad. Usually in and out in an hour. On the weekends they warned us that if we weren't there right when we opened we wouldn't be seen for 5+ hours which I think is unacceptable. We always came super early on the weekends so we only waited about an hour and a half. It seems like if the wait gets that long why not have more staff on hand?
Describe the costs associated with your care under Jaime Knopman at RMA of New York.
about $22,000 fully out of pocket
Describe Jaime Knopman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She offered us the option to transfer two but said with my age being on the younger side she thought we would be fine to transfer one. We said we did not want twins and she respected that decision.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of New York.
At one point our patient coordinator insisted we were required to do a $10k out of pocket test or our cycle was cancelled. This was was absolutely not true and she refused to budge until Dr. Knopman herself stepped in. After that mishap which did delay our cycle RMA apologized and had our case transferred to a director but I was furious and feel this kind of mistake should have never happened. During our cycle I forgot where to administer the trigger shot and called the nurse line in the afternoon explaining I was supposed to trigger at 9pm and asked for a call back. I called again at 7pm and 8pm and never got a call back from anyone. In the morning I called only to learn I had done it in the wrong spot and they had me come in for blood work to see if I needed a "trigger booster." Luckily things were fine but it was so frustrating since it could have totally been avoided. Later when transferring embryos to our new clinic their embryologist didn't send paperwork for weeks which delayed our cycle. I basically called begging, what did I need to do to get her to send the single page delaying our cycle. Four weeks after she said she sent it, she finally did it.
10
Doctor
Jaime Knopman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
0
Clinic
RMA of New York
NY - Downtown
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
0
NPS
0
Age 35
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
European
Income $200K - $499K
Lawyer
1st of 3 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Stein spent no time explaining what we were trying to achieve in terms of egg freezing, my treatment or otherwise. I had no idea what was going on and it was my first treatment cycle -- and I've been through 2 more since. He knew I wanted to preserve my fertility with an egg freeze, but we didn't talk treatment plan, numbers, protocol, nothing. When I came in for my de-brief after the cycle, I raised this calmly and kindly as something I would have appreciated and he got defensive and literally told me to get out of office!!!! I told him he could not force me to do that, he had a responsibility to answer my questions about how many eggs I neede
The level of care and professionalism at RMA was appalling. It was impossible to get a nurse on the phone, it took ages to get called back, the nurses seemed unhappy and the doctors, too. I didn't know any better, but now I do. Awful...Packed waiting rooms, no one knows you, all profit, no compassion. Total factory...[Monitoring appointments were a] Cattle call. Huge waiting room that took ages...Dr Stein spent no time explaining what we were trying to achieve in terms of egg freezing, my treatment or otherwise. I had no idea what was going on and it was my first treatment cycle -- and I've been through 2 more since. He knew I wanted to preserve my fertility with an egg freeze, but we didn't talk treatment plan, numbers, protocol, nothing. Wh
How was your experience with Daniel Stein at RMA of New York?
I have already explained how appalling Dr. Stein's ability to communicate and explain my treatment, protocol, goals and outcomes was in a prior answer. Here, I'd like to respond about how bad the medical treatment was, too. I told Dr. Stein that my body responds very badly to birth control pills and that was why I've never been on them for any length of time. Nonetheless, he put me on them and I got a cyst right away and we couldn't go forward with my cycle. Then, having immediately gotten a new doctor, it was immediately clear I was triggered much too early. No wonder I got only 4--yes 4--eggs, only 1 of which was mature!!! In my next egg retrieval I got 12 eggs a few months later, 8 of which were mature and in my most recent retrieval - 5 years later at 39 years old I got 10 eggs, 9 of which fertilized and resulted in 6 Day blastocysts. So the numbers speak for themselves. Terrible communication and medical care from Dr. Stein. Save your time, heart and money and go elsewhere as fast possible.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Run for the door.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr Stein spent no time explaining what we were trying to achieve in terms of egg freezing, my treatment or otherwise. I had no idea what was going on and it was my first treatment cycle -- and I've been through 2 more since. He knew I wanted to preserve my fertility with an egg freeze, but we didn't talk treatment plan, numbers, protocol, nothing. When I came in for my de-brief after the cycle, I raised this calmly and kindly as something I would have appreciated and he got defensive and literally told me to get out of office!!!! I told him he could not force me to do that, he had a responsibility to answer my questions about how many eggs I needed to preserve my fertility, to give me a reason why we didn't talk about that number ever or provide me with any information about why he selected my protocol. It was appalling. I can't imagine anything worse, really.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I would love to be able to say, but Dr. Stein never explained any of this to me and when I asked he got defensive and asked me to leave his office, as I noted above. I later received my paper records from RMA, but there is no rationale for the protocol.
Describe your experience with the nursing staff at RMA of New York.
Number not a human. Packed waiting rooms, no one knows you, all profit, no compassion. Total factory.
Describe your experience with RMA of New York.
The level of care and professionalism at RMA was appalling. It was impossible to get a nurse on the phone, it took ages to get called back, the nurses seemed unhappy and the doctors, too. I didn't know any better, but now I do. Awful.
Describe your experience with your monitoring appointments at RMA of New York.
Cattle call. Huge waiting room that took ages.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
I can't now recall the exact amount, but with medications and the freeze, it was around 25k.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
0
Doctor
Daniel Stein
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Westside
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
NPS
2
NPS
0
Age 35 - 36
2 IUI
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $50K - $99K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Flisser did not seem to be an expert in diminished ovarian reserve. He was not particularly encouraging based on my high FSH numbers and low antral follicle count. He was not willing to proceed with retrieval with a low number of follicles , which for me seem to be inevitable and with a different doctor at anotehr clinic, l I was able to proceed even though I had only produced four or five follicles and I had a successful pregnancy based on that procedure ... It involved high doses of Gonal-F and estrogen priming and something else . It didn't seem particularly well suited for my diminished ovarian reserve diagnosis although I think from flexor's point of view the high doses were targeted to my non-receptive ovaries .
This [RMA of New York] really seems like a for-profit operation. It's not a pleasant place to be -- dark, gloomy, cramped and not particularly clean. I don't think it's a good clinic for people with the diagnosis of diminished ovarian reserve... It involved high doses of Gonal-F and estrogen priming and something else . It didn't seem particularly well suited for my diminished ovarian reserve diagnosis although I think from flexor's point of view the high doses were targeted to my non-receptive ovaries .
How was your experience with Eric Flisser at RMA of New York?
Flisser did not seem to be an expert in diminished ovarian reserve. He was not particularly encouraging based on my high FSH numbers and low antral follicle count. He was not willing to proceed with retrieval with a low number of follicles , which for me seem to be inevitable and with a different doctor at anotehr clinic, l I was able to proceed even though I had only produced four or five follicles and I had a successful pregnancy based on that procedure . With Flisser there was also a whole situation where he thought I had an ectopic pregnancy and was recommending that I have a shot to induce a chemical abortion . I was certain that it was not ectopic but merely a blighted ovum which I had experienced in the past, and knew the symptoms of. I didn't want to take the pill because it would delay our next IVF cycle for several months, which is a bigger headache than it sounds like given the proliferation of days the clinic is closed in January, not to mention the very strong ticking of my biological clock given the DOR. In the end, I did not take the shot against his advice and it turned out it was not an ectopic but merely a blighted ovum as I had suspected. I think Flisser was erring on the side of caution, but this whole situation really left a bad taste in my mouth. He wasn't physically there for the after-hours appointment where the nurse was trying to push the abortion shot on me. He did, however, talk to me on the phone about it, which I suppose is generous of him. But in general, the situation made me feel like maybe fertility doctors like him aren't experts in early pregnancy in which case they should really refer patients to someone else instead of trying to diagnose things that are not within their realm of expertise.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Leave RMA quickly unless you have really simple problems. My friends whose only infertility issues involved low sperm count did well with RMA. Others with DOR and other diagnoses really found better results elsewhere.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
The waiting room procedure made me feel like a numbe . Also Flisser's reaction to my lab results and his canceling retrieval based on poor stimulation response made me feel like a number.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
I don't remember the specifics . It involved high doses of Gonal-F and estrogen priming and something else . It didn't seem particularly well suited for my diminished ovarian reserve diagnosis although I think from flexor's point of view the high doses were targeted to my non-receptive ovaries .
Describe your experience with your nurse at RMA of New York.
I don't really remember but the whole place was not well run it was gloomy in efficient and pleasant and infantizing.
Describe your experience with RMA of New York.
This really seems like a for-profit operation. It's not a pleasant place to be -- dark, gloomy, cramped and not particularly clean. I don't think it's a good clinic for people with the diagnosis of diminished ovarian reserve.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I never got to that point with Flisser, sadly.
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Eric Flisser
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
RMA of New York
NY - Westside
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2013 - 2014, Unsuccessful
NPS
2
NPS
1
Age 40 - 41
3 IVF
Poor Egg Quality
European
1st of 3 Docs
3 IUI With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Tanmoy Mukherjee] seemed very busy and while I feel he gave me the numbers and information, I also felt he was very booked and ready to see the next patient. I wish he would have explained to me sooner before all the pills and iuis and 4 ivfs that my numbers were very dismal. I am not sure why he even tried the iuis or tried it more than once. I feel RMA in general is just a factory.
The more I think about this clinic [RMA of New York], the angry I get. I feel it was a factory. They didn't care about me as a patient at all. The nurses were unhelpful. They had "case workers" that seemed untrained and uneducated. I got billed multiple times for the same thing (but luckily the woman in finance was my only ally). When it was clear I needed to do DE, I asked for appointments and no one would call me back. We used up all of my insurance money and then $20,000 or more
How was your experience with Tanmoy Mukherjee at RMA of New York?
I felt like he had a lot of patients. That I had 5 minutes to squeeze in his information and any of my questions (and felt more than 3 questions was a little too much or to be discussed with nurse). I felt more like he was following a set way of doing things. Like patient A comes in on first visit. Tell them to do x, y, z and then if that doesn't work do this next thing. I didn't feel it was tailored to me or my situation.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
To spend more in depth time. Be open friendly and even if busy, give them a sense that you are with them in the moment and they aren't just a number.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
He seemed very busy and while I feel he gave me the numbers and information, I also felt he was very booked and ready to see the next patient. I wish he would have explained to me sooner before all the pills and iuis and 4 ivfs that my numbers were very dismal. I am not sure why he even tried the iuis or tried it more than once. I feel RMA in general is just a factory.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
I don't remember. I felt like the clinic had set protocols and he just tried them on me.
Describe your experience with the nursing staff at RMA of New York.
There were many, many nurses. I don't believe I ever had one more than 2 or 3 times. Several were down right rude and horrible. One even said, "I don't know why you are bothering to do this." As though I had come up with the protocol or what should be done. I did have one nurse who was so nice and friendly. She didn't seem to be there for long though.
Describe your experience with RMA of New York.
The more I think about this clinic, the angry I get. I feel it was a factory. They didn't care about me as a patient at all. The nurses were unhelpful. They had "case workers" that seemed untrained and uneducated. I got billed multiple times for the same thing (but luckily the woman in finance was my only ally). When it was clear I needed to do DE, I asked for appointments and no one would call me back. We used up all of my insurance money and then $20,000 or more of my own and I feel once they saw the cash run out, they just stopped responding. Once I researched DE and interviewed 3 other clinics (ORM, Shady Grove and CCRM), I realized what a horrible clinic RMA NY was. It was night and day.
Describe your experience with your monitoring appointments at RMA of New York.
I disliked this, but I do understand how this can be more efficient for the clinic. Sometimes I would wait 60-90minutes and a few times more. It added to the feeling of a cattle call and seeing different people each time. I felt like a cog in the wheel than a woman who was trying to have a baby.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
I believe it was $25,000 of my insurance coverage and about $20,000-$25,000 of our own money.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Tanmoy Mukherjee
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
1
Clinic
RMA of New York
NY - Eastside
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
5
Age 35 - 36
1 IVF
Consultant
2nd of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Lekovich was great in terms of taking time to answer my questions and she was compassionate to my situation. I feel like what was not communicated to me was the possible outcomes after the retrieval in terms of what to expect regarding the number of eggs retrieved, embryos fertilized and how many may not be viable.... Due to my situation, she tried to be as aggressive as possible while being safe to retrieve enough eggs to give us options.
The nurses [RMA of New York] were great but the coordinator staff and reception is severely lacking. They are not one and the same. The coordinators tend to be very disorganized and are not proactive in managing your care. Be sure to ask questions and keep track of everything on your own as you'll need to cross-check their communication.... This clinic has great doctors and nursing staff. The facilities are also great and the pricing comparable to other places. The area of needed growth is in the coordinator team.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich was great in terms of taking time to answer my questions and she was compassionate to my situation. I feel like what was not communicated to me was the possible outcomes after the retrieval in terms of what to expect regarding the number of eggs retrieved, embryos fertilized and how many may not be viable.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask what to expect.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
She is very warm and remembered my personal situation when I was with her.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
Due to my situation, she tried to be as aggressive as possible while being safe to retrieve enough eggs to give us options.
Describe your experience with the nursing staff at RMA of New York.
The nurses were great but the coordinator staff and reception is severely lacking. They are not one and the same. The coordinators tend to be very disorganized and are not proactive in managing your care. Be sure to ask questions and keep track of everything on your own as you'll need to cross-check their communication.
Describe your experience with RMA of New York.
This clinic has great doctors and nursing staff. The facilities are also great and the pricing comparable to other places. The area of needed growth is in the coordinator team. They are often unavailable or appear to be frustrated with you anytime you have questions for them.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Approximately $18,000 for the cycle including $750 for anesthesia. Medications ranged an additional $5000-6000.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
Brooklyn
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
2
Age 37 - 38
3 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I constantly feel like I’m taking up his [Dr. Stein] time, annoying him with all my questions. He seems reluctant to talk to me, and doesn’t seem to pay any special attention to the specifics of my situation. ... When I had a miscarriage he never contacted me to talk. I had to call the office and begged to speak to him. I don’t understand why he is treating my case like this. ... During an endometrial biopsy, I made a noise because it hurt, and he said to me “don’t do that.” I felt awful.
Everyone [RMA of NY] seems knowledgeable but not great about financial support or navigating bills. Or any questions to be honest. Be prepared to have to make a huge effort to get people to talk to you, or explain things to you medically or financially. ... They [nurses] generally seem to be too busy. And when they call, their tone is way too obvious about whether they have good or bad news.
How was your experience with Daniel Stein at RMA of New York?
Many of my friends go to RMA, but see other doctors. They are shocked when I describe how I am being treated. During an endometrial biopsy, I made a noise because it hurt, and he said to me “don’t do that.” I felt awful. When I had a miscarriage he never contacted me to talk. I had to call the office and begged to speak to him. I don’t understand why he is treating my case like this.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Go to someone else at RMA.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I constantly feel like I’m taking up his time, annoying him with all my questions. He seems reluctant to talk to me, and doesn’t seem to pay any special attention to the specifics of my situation.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
We did a few IUIs (with clomid)but since none were successful. Then we did an egg retrieval and got 4 embryos. Did transfer after genetic testing but it failed. So he did the endometrial biopsy which was positive, put me on antibiotics, and then I got pregnant on my own but miscarried.
Describe your experience with the nursing staff at RMA of New York.
They generally seem to be too busy. And when they call, their tone is way too obvious about whether they have good or bad news. It’s ridiculous.
Describe your experience with RMA of New York.
Everyone seems knowledgeable but not great about financial support or navigating bills. Or any questions to be honest. Be prepared to have to make a huge effort to get people to talk to you, or explain things to you medically or financially.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Each part of the process was thousands of dollars.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Glad he only does one embryo transfer at a time. I didn’t want multiple.
0
Doctor
Daniel Stein
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
5 of 5
2
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2019, Unknown Success
NPS
8
NPS
5
Age 33
1 IUI
PCOS
European
Marketer or PR
2nd of 2 Docs
IVF With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
You don't see him [Dr. Grifo] often during your treatment, but he's always happy to get on the phone with you to answer any questions. Thoughtful, informed, and open to collaboration (we tried a med recommendation I'd found in a recent study for PCOS patients that his team hadn't done before: it worked to get me to ovulate but unfortunately did not result in pregnancy.)... Tried clomid + letrozole together for IUI cycle which first time resulted in dominant follicle
Strengths [of RMA NY]: talented team, ease in protocol. Weakness: all communication is mostly via phone, vs results + instruction via e-mail, sometimes harder to get everything straight. Biggest con is far east side location. But team is overall super helpful. Generally quick turnaround for monitoring, though I've waited there once up to an hour.... IUI not covered: $2K. Monitoring and visits covered by insurance.
How was your experience with James Grifo at RMA of New York?
You don't see him often during your treatment, but he's always happy to get on the phone with you to answer any questions. Thoughtful, informed, and open to collaboration (we tried a med recommendation I'd found in a recent study for PCOS patients that his team hadn't done before: it worked to get me to ovulate but unfortunately did not result in pregnancy.)
What's one piece of advice would you give a prospective patient of James Grifo at RMA of New York?
Don't be afraid of being proactive: and be specific with questions to take advantage of his knowledge.
During treatment, were you treated like a number or a human with James Grifo at RMA of New York?
Thoughtful discussion of my background, warm coupled with insight and knowledge. Conversational, but direct.
Describe the protocols James Grifo used in your cycles at RMA of New York and their degree of success.
Tried clomid + letrozole together for IUI cycle which first time resulted in dominant follicle and ovulation with trigger shot but did not result in pregnancy. Trying again next cycle did not produce a follicle, neither did just a higher dose of letrozole. Currently preparing for IVF
Describe your experience with the nursing staff at RMA of New York.
I know several of the nurses by name, they are super friendly and helpful, and responsive.
Describe your experience with RMA of New York.
Strengths: talented team, ease in protocol. Weakness: all communication is mostly via phone, vs results + instruction via e-mail, sometimes harder to get everything straight. Biggest con is far east side location. But team is overall super helpful. Generally quick turnaround for monitoring, though I've waited there once up to an hour.
Describe the costs associated with your care under James Grifo at RMA of New York.
IUI not covered: $2K. Monitoring and visits covered by insurance.
Describe James Grifo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
n/a
8
Doctor
James Grifo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
5
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
6
NPS
6
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
South Asian
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited. Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. ..The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is an accomplished endocrinologist with a lot of experience. He was referred to me by a few friends / acquaintances who had positive views of him and his practice. When my first round of IVF did not yield a large number of eggs / embryos, his adjustments for and throughout the second round showed far better results. A third attempt may have been even more promising, but we ultimately chose to move on. In Dr. Stein's practice, there is not a lot of focus on preparation before cycles or treatment. There was very little advice on nutritional adjustments or supplements. For me, personally, I was looking for more guidance on how to possibly improve my situation from an integrative medicine perspective before jumping into another cycle. That said, as far as western medicine, I would recommend him to those that are focused on that kind of treatment.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
If you have questions, continue to ask them. He can be responsive by email. If not, his office will set up a phone consult. He is direct and extremely knowledgeable, but I am not sure how much he thinks outside the box.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited. Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
In my first IVF cycle, we used the microflare protocol that starts with the birth control pill. Given my work schedule, I was on bcp for a week longer than standard. I had fears that this would over-suppress my ovaries. I wholeheartedly believe that my fears were valid. The amount of eggs retrieved did not match my expectations given antral follicle count from several day 3 observations. Trust your instincts!! My second IVF cycle, using estrogen priming, yielded far more eggs. However, we opted for PGD and none of our embryos made it to blast even though they made it to day 5. Given my history of miscarriage, it was the right choice to try to test all the embryos at the time. However, for the next cycle, we will try to transfer some fresh embryos. After speaking to a couple friends that were also patients of Dr. Stein, it seems that we were all started with the microflare protocol. Personally understanding the variations of our circumstances, ages and fertility issues, I am not sure that starting all of us on the same protocol shows much consideration for individual situations. Of course, we don't know if he does this for all patients but it is interesting to note.
Describe your experience with your nurse at RMA of New York.
The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators. So, I never felt that I had direct care as there was always confusion as to which of the 2 should or could respond to me. Again, this took away from focused care. My best experience was with one of the nurses that drew my blood. Whenever, she was there, she knew my name and expressed compassion. Unfortunately, there were also nurses that drew my blood that were more interested in discussing their weekend plans with other staff than giving me their full attention. If you go to RMA, make sure they are clear who is your primary nurse and your primary coordinator.
Describe your experience with RMA of New York.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. Given the importance of removing stress during fertility treatments, worrying about billing issues is counterproductive to the process. Get to know your billing coordinator and stay on top of them.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments are only from 7 AM - 9 AM on weekdays. If your monitoring appointment falls on a weekend, you have to go the Eastside office with similar hours.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Standard costs. Other responses here are accurate. Mine were a bit convoluted given he was considered out-of-network for me.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Given my age, Dr. Stein, expressed that he was against multiple embryo transfer.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I am not sure if this is unique to RMA but the billing process was cumbersome and confusing.
6
Doctor
Daniel Stein
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

14 Eggs Frozen
NPS
0
NPS
2
1 Egg Freezing
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I wish I had seen a different doctor at RMA or gone to a different clinic. While I did get 14 eggs, I don't feel Dr. Sandler really took the time to personalize my care. I believe that with more personalized attention I could have gotten more eggs. Every time I saw him he was extremely negative and patronizing. It was emotional draining....He was very long-winded and quite depressing in my visits. At the same time, after doing a lot of acupuncture, I ended up with 14 eggs. I wish he had been more kind and informative when we spoke.
RMA -- NY East Side is a factory. They are successful, no doubt. But be prepared to sit in an overcrowded waiting room and be there for hours if you don't arrive every early in the morning. The front desk staff is brutal, it's impossible to get through on the phone quickly and you'll have a headache with finance. If you can get there first thing in the morning, you are likely to have a better experience with lab tests. But I felt like I was a number almost every time I went.
How was your experience with Benjamin Sandler at RMA of New York?
I wish I had seen a different doctor at RMA or gone to a different clinic. While I did get 14 eggs, I don't feel Dr. Sandler really took the time to personalize my care. I believe that with more personalized attention I could have gotten more eggs. Every time I saw him he was extremely negative and patronizing. It was emotional draining.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Don't see him.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr. Sandler had both strengths and weaknesses. I have one ovary that is damaged from an endometrial cyst. Dr. Sandler felt it was unlikely I would get that many eggs from egg freezing as a result. He was very long-winded and quite depressing in my visits. At the same time, after doing a lot of acupuncture, I ended up with 14 eggs. I wish he had been more kind and informative when we spoke.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
I don't remember.
Describe your experience with the nursing staff at RMA of New York.
I don't feel like the nursing staff at RMA is much of a presence. They were difficult to reach, and curt in the office. I actually felt apologetic every time I was there because they seemed completely overloaded. It took multiple calls to get a return phone call.
Describe your experience with RMA of New York.
RMA -- NY East Side is a factory. They are successful, no doubt. But be prepared to sit in an overcrowded waiting room and be there for hours if you don't arrive every early in the morning. The front desk staff is brutal, it's impossible to get through on the phone quickly and you'll have a headache with finance. If you can get there first thing in the morning, you are likely to have a better experience with lab tests. But I felt like I was a number almost every time I went.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments went ok if you managed to get there right when they opened. You would say a range of doctors, which was ok, and get blood drawn by different lab nurses. But if you get there mid-morning, you would have to wait for hours and people were very grouchy.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
Egg freezing with the medication was about $8,000.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I don't know
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I had to play more an administrative role with this clinic than I believe is appropriate. I had to call multiple times to get an appointment, get lab results or get information on the protocol and plan. Even paying a bill requires at least an hour on a good day. They give zero guidance as to how to navigate their system, and I honestly felt like if I had gone somewhere else it would have been far less stressful. Perhaps I should have consulted with one of the better rated doctors there and I would have had a better experience.
0
Doctor
Benjamin Sandler
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
4 of 5
2
Clinic
RMA of New York
NY - Eastside
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
2017, Unsuccessful
NPS
5
NPS
6
Age 43
Diminished Ovarian Reserve
Male Factor
East Asian
Income $100K - $199K
Marketer or PR
1st of 3 Docs
2 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. McAvey was very sympathetic and listened to our concerns. ... she didn't seem particularly resourceful when we were faced with the results of the initial workup. It turned out we had a combination of DOR and male factor infertility, and she immediately suggested donor eggs, which we weren't ready for. ... we were disappointed by the lack of real treatment strategies for using my own eggs first.
It's a large clinic with multiple locations and many patients, but the staff does make you feel like you are a human, which we really appreciated. (We didn't have much of an interaction beyond a few consultations and workup, because we went elsewhere for our actual treatment.) It felt like RMA is run well. Both our appointments were on time and we didn't have any billing issues. ...
How was your experience with Beth McAvey at RMA of New York?
Dr. McAvey was warm and compassionate. It put us at ease, but she didn't seem particularly resourceful when we were faced with the results of the initial workup. It turned out we had a combination of DOR and male factor infertility, and she immediately suggested donor eggs, which we weren't ready for. We wanted to try with my own eggs at least once before going down that route. We decided to consult elsewhere for a second opinion, as we weren't sure if Dr. McAvey had the expertise for us. The treatment plan she suggested was either donor eggs or cookie-cutter IVF that didn't seem tailored at all.
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
Dr. McAvey was very sympathetic and listened to our concerns. She was the first doctor we saw with our suspected infertility, and I appreciated being treated like a human when we were apprehensive and unsure what the future holds.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
Her first suggestion was using donor eggs due to my low ovarian reserve/high FSH. While I understood that donor eggs would give us much higher potential for success, we were disappointed by the lack of real treatment strategies for using my own eggs first.
Describe your experience with RMA of New York.
It's a large clinic with multiple locations and many patients, but the staff does make you feel like you are a human, which we really appreciated. (We didn't have much of an interaction beyond a few consultations and workup, because we went elsewhere for our actual treatment.) It felt like RMA is run well. Both our appointments were on time and we didn't have any billing issues.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
5
Doctor
Beth McAvey
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
1 of 5
6
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
5
NPS
5
Age 32
3 IUI
Unexplained
Middle Eastern
Income $100K - $199K
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Grunfeld is very patient and easy going, he very knowledgeable is good about answering any questions you have; however, I felt like I had to be in charge... I also felt he was very pushy towards doing an IVF. I feel like the saline ultrasound should have been done before my 3 unsuccessful IUI s...r. Grunfeld saw the ultrasound he was convinced my uterus was fine and that it wasn't anything to worry about. I had to push him to do the hysteroscopy , he did in fact find and remove polyps.
Very organized [at RMA - New York] , sometimes wait times during weekend monitoring hours are long. You need to be on top of them with your paperwork and blood work, they don't always call u back for results u need to call back...Nurse always answered phone calls took few days to get an answer via email. Nurse was patient and caring... I paid approximately $1400 for hysteroscopy...I was covered by insurance for IUI and Clomid. I paid $75 for Ovadril.
How was your experience with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld is very patient and easy going, he very knowledgeable is good about answering any questions you have; however, I felt like I had to be in charge. For example I kept on telling him I was staining between cycles he said it's normal, may just be mid-cycle bleeding. It wasn't until I went to the Brooklyn office to do monitoring where I spoke to Dr. Kudesia and she suggested a saline ultrasound sound, she did it and found polyps. She told me I should have a hysteroscopy to remove them. Even after Dr. Grunfeld saw the ultrasound he was convinced my uterus was fine and that it wasn't anything to worry about. I had to push him to do the hysteroscopy , he did in fact find and remove polyps. I also felt he was very pushy towards doing an IVF. I feel like the saline ultrasound should have been done before my 3 unsuccessful IUI s.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
do your research and fight for what you want and believe.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Don't remember the name)
Nurse always answered phone calls took few days to get an answer via email. Nurse was patient and caring
Describe your experience with RMA of New York.
Very organized , sometimes wait times during weekend monitoring hours are long. You need to be on top of them with your paperwork and blood work, they don't always call u back for results u need to call back
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
I was covered by insurance for IUI and Clomid. I paid $75 for Ovadril. I paid approximately $1400 for hysteroscopy which went towards my $2000 deductable .
What specific things went wrong at RMA of New York?
  • Failed to call with results
5
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
2
NPS
5
Income $200K - $499K
1st of 3 Docs
1 IUI With Other Docs
IVF With Other Docs
8 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When i first met Lawrence Grunfeld he mis diagnosed me. He told me i had alot of follicles while he himself was doing my ultrasound. He anticipated no issues. I then received my AMH results back of .20 and i was confused how i had many follicles in my ultrasound yet such a low AMH.... Apparently i had not many follicles on my ultrasound which made more sense with my low AMH. I am till this day confused/shocked how a reputable doctor made such a mistake of telling me i had many follicles when in fact i barely had any.
I cant really comment on the clinic [RMA of NY]. I ran away pretty quickly after my cycle was canceled. There was no reason we couldnt proceed with 5 follicles. But maybe it was for there statistics.... It was expensive. They still wanted me to pay for a full cycle which was alot considering my cycle was canceled rather quickly.... They charge for helping you administer shots. In my other clinics they did it for free
How was your experience with Lawrence Grunfeld at RMA of New York?
When i first met Lawrence Grunfeld he mis diagnosed me. He told me i had alot of follicles while he himself was doing my ultrasound. He anticipated no issues. I then received my AMH results back of .20 and i was confused how i had many follicles in my ultrasound yet such a low AMH. I was at a loss and confused and he was nowhere to be found. When i finally reached him he brushed off this mistake like it was no big deal. Apparently i had not many follicles on my ultrasound which made more sense with my low AMH. I am till this day confused/shocked how a reputable doctor made such a mistake of telling me i had many follicles when in fact i barely had any. Makes me not trust him even if it was an honest mistake. Then we started a cycle and he canceled it because i only had 5 follicles vs 10 or 8. And then i left his clinic.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Follow up on everything dont take anything for face value
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
Clinic felt very factory like
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
We did conventional IVF with huge dosages of menapour, follostim Etc.
Describe your experience with the nursing staff at RMA of New York.
They charge for helping you administer shots. In my other clinics they did it for free
Describe your experience with RMA of New York.
I cant really comment on the clinic. I ran away pretty quickly after my cycle was canceled. There was no reason we couldnt proceed with 5 follicles. But maybe it was for there statistics. I dont know the clinic well enough.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
It was expensive. They still wanted me to pay for a full cycle which was alot considering my cycle was canceled rather quickly.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Lawrence Grunfeld
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
2 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
NPS
0
NPS
0
Age 30 - 31
Anovulation
Unexplained
Ashkenazi Jewish
Income $100K - $199K
1st of 4 Docs
9 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Knopman] was impatient and had her own agenda. Despite the fact that I was young and had no major medical problems, almost immediately tried to push me to IVF without doing any testing and after having gone only several cycles with her without much monitoring....Dr. Knopman skipped right over IUI and said we should do IVF. Her reason for this was" "Well you want to get pregnant now, don't you?" When we told her we were uncomfortable with this, she said, fine, i will let you do IUI twice, but then after that, I will only do IVF. That sort of ultimatum was a huge turnoff and we left.
You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF. They talked about IVF the first time we ever met with them, when we were simply there because I still wasn't ovulating since going of Birth Control 9 months prior. After cycling with her 3 times on medicated cycles with regular intercourse, Dr. Knopman skipped right over IUI and said we should do IVF.
How was your experience with Jaime Knopman at RMA of New York?
I was sent to RMA by my original gynecologist - who I am no longer with - when I told her I was not ovulating after going of birth control. She said Dr. Knopman saw many young women and would be great for this. Upon meeting Dr. Knopman however I was unimpressed. She was Impatient and had her own agenda. Despite the fact that I was young and had no major medical problems, almost immediately tried to push me to IVF without doing any testing and after having gone only several cycles with her without much monitoring. She wasn't very sensitive about the process and I would definitely not recommend her. You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF. They talked about IVF the first time we ever met with them, when we were simply there because I still wasn't ovulating since going of Birth Control 9 months prior. After cycling with her 3 times on medicated cycles with regular intercourse, Dr. Knopman skipped right over IUI and said we should do IVF. Her reason for this was" "Well you want to get pregnant now, don't you?" When we told her we were uncomfortable with this, she said, fine, i will let you do IUI twice, but then after that, I will only do IVF. That sort of ultimatum was a huge turnoff and we left.
What's one piece of advice would you give a prospective patient of Jaime Knopman at RMA of New York?
Not to use her.
Describe your experience with RMA of New York.
You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
0
Doctor
Jaime Knopman
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Educational Resources
1 of 5
2012 - 2013, Successful
NPS
4
NPS
5
Age 28 - 29
3 Egg Freezing
3 Embryo Freezing
Unexplained
Ashkenazi Jewish
Income $500K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
I also had to push Dr. Copperman to do more and go stronger with medication. He was pretty lax and I knew he needed to up my doses. Some of the early treatments I felt were a waste of money. But I overall got a beautiful baby and I really did like Copperman. He was a very non-alarmist.
It's literally a cattle call. You wait your turn. It's fast and efficient but not personal...but I did like the nurses I met with and I did like dr. Copperman....Hilda [nurse at RMA of New York] became like a friend she was wonderful and always talked me through everything.
How was your experience with Alan Copperman at RMA of New York?
I honestly don't have a great memory but I felt like I was able to 2 nurses To be very close with. I also had to push dr. Copperman to do more and go stronger with medication. He was pretty lax and I knew he needed to up my doses. Some of the early treatments I felt were a waste of money. But I overall got a beautiful baby and I really did like Copperman. He was a very non-alarmist.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Be an advocate for yourself always and make sure you do your own research. You know yourself best and fight for what you want.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
It's a cattle call but I did like the nurses I met with and I did like dr. Copperman.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We started with clomid which gave me cists. They said I didn't produce progesterone but it wasnt true it was a cist instead. Then we went to another pill which didn't work. Then low dose injections and IUI servers times that resulted in nothing. Finally 3 rounds of IVF the first 2 with low dose injections and the last I told him to pump me up and that is when we got the baby and 3 to freeze.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Hilda )
Hilda became like a Friend she was Wonderful and always talked me through everything.
Describe your experience with RMA of New York.
It's literally a cattle call. You wait your turn. It's fast and efficient but not personal
Describe your experience with your monitoring appointments at RMA of New York.
Cattle call but in and out which was fine with me.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Around $40k
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
One time they told me I was ovulating and then days later I wasn't producing progesterone and a nurse told me I can't get pregnant if I don't have progesterone. Turns out I got a cist it wasn't my egg and I ovulated later in the month.
4
Doctor
Alan Copperman
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2009 - 2011, Unsuccessful
NPS
4
NPS
4
Age 32 - 34
3 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
1st of 2 Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt like he was bored by our questions and was too busy to really address our concerns. I did like how he did reach out personally after each failed cycle.
Was most impressed with the office staff and Dr. Copperman's assistant [Heidi]. Wait times would vary, you wanted to get there before 8 or it would be too crowded and you would wait 1/2 hour.
How was your experience with Alan Copperman at RMA of New York?
I started fertility treatment with Coppermann be finding his name on this list of top doctors in the New York Times. He does his treatment in cycles of 3 which I liked - therefor I had 3 cycles of clomid, 3 IUI's and 3 IVF's with him. I would not describe Coppermann as particularly warm with a great bedside manner- he did explain the process and answer all out questions but at times we felt like he was bored by our questions and was too busy to really address our concerns. I did like how he did reach out personally after each failed cycle.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
I would say demand the attention. Ask for sit-downs with the doctor before and after treatment. Do your research and homework.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
was most impressed with the office staff - Heidi was Dr. Coppermann's nurse and I did feel like she genuinely cared about what we were going through. She was very patient and explained everything in great detail.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Heidi )
felt they tried to make it as bearable as possible- patient, took time to make sure you understood everything. Gave us medication from own supply when we had run out -, organized.
Describe your experience with your monitoring appointments at RMA of New York.
went in for early monitoring hours before work so was convenient - 7am -9am - wait times would vary, you wanted to get there before 8 or it would be too crowded and you would wait 1/2 hour.
4
Doctor
Alan Copperman
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
4
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
5
Age 38 - 39
3 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Not sure
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy. ... She is empathetic and relatable.
There are a huge number of patients [at RMA of New York]. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. ... The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead. ... Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't be afraid to ask questions. She gives a lot of information, which is helpful, but can sometimes be overwhelming in the moment.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
She is empathetic and relatable.
Describe your experience with RMA of New York.
There are a huge number of patients. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
The IUIs were covered by my insurance but IVF was not. It was over $20,000 with medication. The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon preferred eSET
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
5
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2017 - 2018, Unsuccessful
NPS
7
NPS
4
Age 36 - 37
2 IUI
Unexplained
Black or African-American
Income $200K - $499K
Architect
2nd of 4 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Thornton is very caring. She remembers patients--which is a tall order considering how large RMA is! She took the time to speak with my partner after he could not attend the initial consultation. ... Dr. Thornton was very knowledgeable and thorough. She is personally kind and compassionate. She can explain these difficult concepts very easily, and without lots of jargon or sounding condescending. ...
RMA is like a factory. ... Too big and impersonal. Too many things fell through the cracks, particularly with medications and insurance. I would wait hours for a procedure, well after the appointment time. I felt like a number. ... For one IUI, someone failed to call in the Ovidrel trigger to the pharmacy, which meant that I had to pay out of pocket. In preparing for IVF, the prior authorization failed, which resulted in a delayed cycle because I wasn't notified for two weeks afterwards.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Thornton was very knowledgeable and thorough. She is personally kind and compassionate. She can explain these difficult concepts very easily, and without lots of jargon or sounding condescending.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
Dr. Thornton is great! Just avoid her staff if possible.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton is very caring. She remembers patients--which is a tall order considering how large RMA is! She took the time to speak with my partner after he could not attend the initial consultation.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
IUI with Letrozole, with an Ovidrel trigger. No pregnancy resulted.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Clarissa King)
RMA is like a factory. Too many things fall through the cracks, at great peril.
Describe your experience with RMA of New York.
Too big and impersonal. Too many things fell through the cracks, particularly with medications and insurance. I would wait hours for a procedure, well after the appointment time. I felt like a number.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
$500--included IUI cost, visit co-pays, and prescription co-pays.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
For one IUI, someone failed to call in the Ovidrel trigger to the pharmacy, which meant that I had to pay out of pocket. In preparing for IVF, the prior authorization failed, which resulted in a delayed cycle because I wasn't notified for two weeks afterwards.
7
Doctor
Kimberley Thornton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
4
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2015 - 2017, Unsuccessful
NPS
5
NPS
5
Age 42 - 44
1 IUI
3 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Lawyer
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Sandler made himself accessible for questions and to discuss changes in course of treatment, but did not present option other than injectables. Also, there was no sense of urgency in how I was treated or real discussion about the effects of time and delay...Be proactive and push communication...Standard IVF with injectable medication because of age and ovarian reserve. One cycle was converted to an IUI due to minimal response to medication and overall coverage limitations of insurance.
As a patient [at RMA of New York], I did not form any personal relationship with the nursing staff nor was any nurse educated about my specific case...Monitoring hours were a zoo...RMA is a mill, and I believe their approach is one that will only work for easy cases. The general refrain was "every cycle is different," without specifically addressing the individual patient. An assessment of my partner and us as a couple would also have been helpful.
How was your experience with Benjamin Sandler at RMA of New York?
Dr. Sandler made himself accessible for questions and to discuss changes in course of treatment, but did not present option other than injectables. Also, there was no sense of urgency in how I was treated or real discussion about the effects of time and delay.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Be proactive and push communication
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
RMA is a mill, the standard answer to questions about tailored treatment is "every cycle is different," and as a patient I was pushed to keep doing IVF cycles
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
Standard IVF with injectable medication because of age and ovarian reserve. One cycle was converted to an IUI due to minimal response to medication and overall coverage limitations of insurance.
Describe your experience with the nursing staff at RMA of New York.
As a patient, I did not form any personal relationship with the nursing staff nor was any nurse educated about my specific case.
Describe your experience with RMA of New York.
RMA is a mill, and I believe their approach is one that will only work for easy cases. The general refrain was "every cycle is different," without specifically addressing the individual patient. An assessment of my partner and us as a couple would also have been helpful.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were a zoo
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
approximately $25,000
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
5
Doctor
Benjamin Sandler
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
1
Age 32
East Asian
Income $200K - $499K
1st of 3 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
met dr [Dr. Kudesia] once and she explained everything extremely quickly. when asked questions to clarify/break down the lingo, she seemed impatient. i felt like she was on the clock and i was allotted only 15 minutes of her consultation time...aside from initial visit, I have not seen dr kudesia again. i have undergone three cycles of medicated treatment (ovidrel + letrizol) and they have been unsuccessful - she did not follow up ever. furthermore, last treatment resulted in extreme adverse side effects to the ovidrel which I found out AFTER being in NY Downtown Presbyterian Hospital ER, again no call from Dr Kudesia. She increased the ovidrel mg after being notified that I wasn't successful but that increase in dosage likely led to the ER visit. The overall lack of concern for my health and lack of follow up is concerning...
great staff [at RMA of New York - Brooklyn], good attitude...Ask her questions, see if she's taking due care in fully addressing your concerns and clarifying medical jargon. Also ask how involved she will be in future visits and procedures...
How was your experience with Rashmi Kudesia at RMA of New York?
aside from initial visit, I have not seen dr kudesia again. i have undergone three cycles of medicated treatment (ovidrel + letrizol) and they have been unsuccessful - she did not follow up ever. furthermore, last treatment resulted in extreme adverse side effects to the ovidrel which I found out AFTER being in NY Downtown Presbyterian Hospital ER, again no call from Dr Kudesia. She increased the ovidrel mg after being notified that I wasn't successful but that increase in dosage likely led to the ER visit. The overall lack of concern for my health and lack of follow up is concerning.
What's one piece of advice would you give a prospective patient of Rashmi Kudesia at RMA of New York?
Ask her questions, see if she's taking due care in fully addressing your concerns and clarifying medical jargon. Also ask how involved she will be in future visits and procedures.
During treatment, were you treated like a number or a human with Rashmi Kudesia at RMA of New York?
met dr once and she explained everything extremely quickly. when asked questions to clarify/break down the lingo, she seemed impatient. i felt like she was on the clock and i was allotted only 15 minutes of her consultation time.
Describe your experience with the nursing staff at RMA of New York.
great staff, good attitude
0
Doctor
Rashmi Kudesia
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
1
Clinic
RMA of New York
Brooklyn
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015, 25 Eggs Frozen
NPS
6
NPS
6
Age 37
1 Egg Freezing
European
Income $200K - $499K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
I was an egg donor when I was younger at RMA and I asked for information about this and she [Dr. Knopman] was dismissive...She was okay but not very compassionate. I wanted information eggs I had donated when I was younger and she blew me off and refused to answer my questions. If she legally couldn't she didn't say that. It was upsetting. I would not recommend her, but I figured egg freezing is straightforward so why not stay with her for that. She has since left the practice so I won't be using her again. that's all.
It's [RMA of New York] very nice and in a good area. The clinic is clean and I never had to wait a long time. Also I was able to come before work, which is very nice...I was an egg donor when I was younger at RMA and I asked for information about this and she [Dr. Knopman] was dismissive...She was okay but not very compassionate. I wanted information eggs I had donated when I was younger and she blew me off and refused to answer my questions. If she legally couldn't she didn't say that. It was upsetting. I would not recommend her, but I figured egg freezing is straightforward so why not stay with her for that. She has since left the practice so I won't be using her again. that's all.
How was your experience with Jaime Knopman at RMA of New York?
She was okay but not very compassionate. I wanted information eggs I had donated when I was younger and she blew me off and refused to answer my questions. If she legally couldn't she didn't say that. It was upsetting. I would not recommend her, but I figured egg freezing is straightforward so why not stay with her for that. She has since left the practice so I won't be using her again. that's all.
During treatment, were you treated like a number or a human with Jaime Knopman at RMA of New York?
I was an egg donor when I was younger at RMA and I asked for information about this and she was dismissive.
Describe your experience with RMA of New York.
It's very nice and in a good area. The clinic is clean and I never had to wait a long time. Also I was able to come before work, which is very nice.
Describe the costs associated with your care under Jaime Knopman at RMA of New York.
10,000 plus meds
6
Doctor
Jaime Knopman
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Compassion
2 of 5
6
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012, Unsuccessful
NPS
0
NPS
0
Age 34
2 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
1st of 6 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt this doctor [Dr Mukherjee at RMA] was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him about reproductive immunology and he made me feel very silly for asking.
I felt this doctor [Dr Mukherjee at RMA] was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him about reproductive immunology and he made me feel very silly for asking.
How was your experience with Tanmoy Mukherjee at RMA of New York?
Just bad. Also, see my comments from the human section. He was hard to get a hold of. He was pushy pushy to IVG IV[F] I have to add. He dismissed my symptoms that I later learned pointed to endometriosis. AND later, I was diagnosed with stage 2 endometriosis. The funny (or not so funny) thing is, I read in NY Magazine that he is the expert in endometriosis. He totally unprofessionally told us how terrible another doctor we had met with was.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
I felt this doctor was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him about reproductive immunology and he made me feel very silly for asking.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
He wanted us to do IVF right away. He did not believe in immune treatment. We did a couple medicated IUIs with him.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jill)
I felt they were disorganized and some of them were just rude.
Describe your experience with RMA of New York.
The clinic felt like a factory. Sometimes wait times were very long.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
Mostly covered by insurance bc we just did IUIS
0
Doctor
Tanmoy Mukherjee
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
5
NPS
5
Age 36
Tubal Blockage
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I only had a consultation with him [Dr. Copperman]. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators. Im trying to decide if I should move forward with him... He seems really nice but I havent gone through with the treatment yet.... They [RMA] are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around.
They [RMA] are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around....I have insurance they said it was $8k out of pocket.... I only had a consultation with him [Dr. Copperman]. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators.
How was your experience with Alan Copperman at RMA of New York?
I only had a consultation with him. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators. Im trying to decide if I should move forward with him or Nejat at Generation Next. RMA told me that with insurance it would be $8k. Nejat wont tell me how much it will cost yet.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Im not sure yet. He seems really nice but I havent gone through with the treatment yet.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I cant say yet as I havent moved forward with treatment.
Describe your experience with the nursing staff at RMA of New York.
n/a
Describe your experience with RMA of New York.
They are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around. They said it would cost 8k. That is a lot for me out of pocket.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
I have insurance they said it was $8k out of pocket.
5
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Billing Department
4 of 5
Clinic Atmosphere
3 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
7
NPS
6
Age 30
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
Davis has good bedside manner. He's friendly and explains things well. He seems pretty sympathetic to what I'm going through. He doesn't necessarily give me any sense of hope for my case so I never really know what he's thinking but overall, my experience with him as my doc has been positive...Estrogen priming - started with this one because of my low AMH, high FSH. Didn't work. Only had one follicle so converted to IUI. Lupron microflare - about to start now.
strengths: clean, well-established, responsive. weaknesses: sometimes during monitoring hours, it can feel very factor farm like with all the women waiting...my husband went in for labwork once and they forgot to test him for something so he had to go back to get tested again...Davis has good bedside manner. He's friendly and explains things well. He seems pretty sympathetic to what I'm going through. He doesn't necessarily give me any sense of hope for my case so I never really know what he's thinking but overall, my experience with him as my doc has been positive.
How was your experience with Joseph Davis at RMA of New York?
Davis has good bedside manner. He's friendly and explains things well. He seems pretty sympathetic to what I'm going through. He doesn't necessarily give me any sense of hope for my case so I never really know what he's thinking but overall, my experience with him as my doc has been positive.
What's one piece of advice would you give a prospective patient of Joseph Davis at RMA of New York?
Ask all of the questions! Email him with outstanding questions, he's very responsive.
Describe the protocols Joseph Davis used in your cycles at RMA of New York and their degree of success.
Estrogen priming - started with this one because of my low AMH, high FSH. Didn't work. Only had one follicle so converted to IUI. Lupron microflare - about to start now.
Describe your experience with the nursing staff at RMA of New York.
Good. Pretty quick interaction with them but they're good.
Describe your experience with RMA of New York.
strengths: clean, well-established, responsive. weaknesses: sometimes during monitoring hours, it can feel very factor farm like with all the women waiting.
Describe the costs associated with your care under Joseph Davis at RMA of New York.
15,200 or so per IVF cycle
What specific things went wrong at RMA of New York?
  • Lost or damaged samples
Describe the specific things that went wrong at RMA of New York.
my husband went in for labwork once and they forgot to test him for something so he had to go back to get tested again.
7
Doctor
Joseph Davis
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Unknown Success
NPS
7
NPS
6
Age 30
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
[Dr. Joseph] Davis has good bedside manner. He's friendly and explains things well. He seems pretty sympathetic to what I'm going through. He doesn't necessarily give me any sense of hope for my case so I never really know what he's thinking but overall, my experience with him as my doc has been positive...Ask all of the questions! Don't feel bad about keeping him longer than you think you should.
strengths [of RMA of New York]: clean, well-established, responsive. weaknesses: sometimes during monitoring hours, it can feel very factor farm like with all the women waiting...my husband went in for labwork once and they forgot to test him for something so he had to go back to get tested again...15,200 or so per IVF cycle...Davis has good bedside manner. He's friendly and explains things well. He seems pretty sympathetic to what I'm going through. He doesn't necessarily give me any sense of hope for my case so I never really know what he's thinking but overall, my experience with him as my doc has been positive.
How was your experience with Joseph Davis at RMA of New York?
Davis has good bedside manner. He's friendly and explains things well. He seems pretty sympathetic to what I'm going through. He doesn't necessarily give me any sense of hope for my case so I never really know what he's thinking but overall, my experience with him as my doc has been positive.
What's one piece of advice would you give a prospective patient of Joseph Davis at RMA of New York?
Ask all of the questions! Don't feel bad about keeping him longer than you think you should.
Describe the protocols Joseph Davis used in your cycles at RMA of New York and their degree of success.
Estrogen priming - started with this one because of my low AMH, high FSH. Didn't work. Only had one follicle so converted to IUI. Lupron microflare - about to start now.
Describe your experience with the nursing staff at RMA of New York.
Good. Pretty quick interaction with them but they're good.
Describe your experience with RMA of New York.
strengths: clean, well-established, responsive. weaknesses: sometimes during monitoring hours, it can feel very factor farm like with all the women waiting.
Describe the costs associated with your care under Joseph Davis at RMA of New York.
15,200 or so per IVF cycle
What specific things went wrong at RMA of New York?
  • Lost or damaged samples
Describe the specific things that went wrong at RMA of New York.
my husband went in for labwork once and they forgot to test him for something so he had to go back to get tested again.
7
Doctor
Joseph Davis
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5