RMA of New York

My final visit was around 9 weeks. The Dr and one nurse said I could be in touch through the end of the first trimester. But when I had a threatened miscarriage at 11 weeks they were unresponsive and unhelpful. They claimed later this is just how fertility clinics operate due to the high cost of malpractice insurance. I have since found out people about who were helped by their clinics after 9 weeks.

-my follicles got jacked really quickly and i was beyond bloated. We were approaching fourth of july weekend and i was project managing to the extreme to ensure that my trigger shot order was put in and able to be picked up before everything closed. Literally 15 min before the specialty pharmacy closed for an extended weekend i was sprinting in to grab the trigger shot, after spending days playing telephone tag to ensure timing was correct and it was ordered. This was INSANE. -Then my initial Dr went on maternity leave in the middle of my cycle, and informed me two days prior. We were in the middle of interpreting and awaiting updated results on embryos from PGT-A and PGT-M, after coming back inconclusive. This was a shock. -Finally, I was beyond struggling with my progesterone protocol post-FET and was desperate to be tapered off at the earliest possibility. I was legitimately clinically depressed and conveyed this to a nurse upon hearing that my protocol would not be changing at all even by method. She told me that they can't 'make me' take the medicine, and that my two choices were essentially continue to suffer for the sake of the pregnancy, or just take myself off entirely, because they were providing no alleviation strategy. It was the most grotesque display of utter disregard for patient wellbeing, and frankly this nurse should reconsider her profession. After sending a desperate and dire email to my dr (thank god i randomly had her email) some change in protocol was suggested - suppositories and pills rather than shots. She then literally never followed up with me to check in on me after the switch. No call, no email. Nothing to confirm the switch in protocol was for the better. That was the final nail in the coffin for showing me how little RMA cared for me as a patient. -When I was able to come off the drugs entirely, I received a curt email: "Your levels are adequate and you can stop your endometrin today." This, after 40k and 8 months. Can you imagine? -I'm still waiting to hear from the nurse managers to discuss my experience. Nothing. No followup despite my explicit request to be contacted. And so here I am.

As mentioned in previous comments we were disappointed with the adminstrative aspects of RMA. Although much of that is due to a coordinator who is no longer there.

Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.

The clinic and transition between doctors felt at times messy. In particular, the receptionist/admin had a terrible attitude and was hard to navigate.

Dr. Thornton and her team do not value evidence-based treatment. They do not communicate, review all test results or investigate the best treatment for each person. The one-direction, the general approach is a waste of everyone's time and money.

They have called without giving me full information. I also learned that the nurse told me one thing about my embroys and later on the doctor said that was not the right information.

During my ectopic pregnancy, I was given no warning and told I had to come in for shots at 3:30pm by the EOD (5pm) all the way uptown. This resulted in me looking unprofessional in my job, not to mention the emotional turmoil. My coordinator was very sweet, but often had no idea what part of my cycle I was in. I had to correct her multiple times, many on important things, like the prescriptions she was calling in.

During one examination a physician told me that my follicles (5 of them) had magically disappeared. Despite this distressing news (which was inaccurate), I could not get my physician on the phone to clarify this alarming statement. The nurses failed to order my trigger shot and did not realize the error until the day of my trigger. As previously mentioned, Dr. Thornton over-medicated me which led to poor results.

As I mentioned there were issues with an assumption that I was starting an IVF cycle and reaching out for billing info when I hadn't agreed to starting yet. Also, the records at RMA aren't in a digital portal so getting a copy of my records to bring to another doctor took over 2 weeks. 2 weeks might not sound like a big deal, but when every cycle counts when you're trying to conceive, 2 weeks can throw the timing off of a next cycle where you wanted to start treatment.

I just explained everything that went wrong in my previous answers and would prefer not to repeat it. I would be happy to chat with you via video or email for more information.