Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
8.8
8.8
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
7.7
7.7
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
8.8
8.8
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
LGBTQ Care
9.2
9.2
LGBTQ Care
Ratings of 1 indicate an unsatisfactory LGBTQ care.
Ratings of 10 indicate an excellent LGBTQ care.
Attention to Detail
7.7
7.7
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
I met with Dr Sandler after a natural miscarriage, at first he did a sonogram, didn't suspect any issues there, ordered me a HSG and day 3 blood work and said since I am young he's pretty sure there's nothing to worry about. after my day 3 bloodwork he had a nurse tell me that I have diminished ovarian reserve and shes so sorry. i had to wait 3 weeks until he would see me to discuss options. at 28 he basically said my body is a 40+ year old woman and it would be difficult to get me pregnant, but no big deal, i could use donor eggs. No compassion. As i sat there crying he kept saying donor eggs are a great option.
I met with Dr Sandler after a natural miscarriage, at first he did a sonogram, didn't suspect any issues there, ordered me a HSG and day 3 blood work and said since I am young he's pretty sure there's nothing to worry about. after my day 3 bloodwork he had a nurse tell me that I have diminished ovarian reserve and shes so sorry. i had to wait 3 weeks until he would see me to discuss options. at 28 he basically said my body is a 40+ year old woman and it would be difficult to get me pregnant, but no big deal, i could use donor eggs. No compassion. As i sat there crying he kept saying donor eggs are a great option.
How was your experience with Benjamin Sandler at RMA of New York?
I met with Dr Sandler after a natural miscarriage, at first he did a sonogram, didn't suspect any issues there, ordered me a HSG and day 3 blood work and said since I am young he's pretty sure there's nothing to worry about. after my day 3 bloodwork he had a nurse tell me that I have diminished ovarian reserve and shes so sorry. i had to wait 3 weeks until he would see me to discuss options. at 28 he basically said my body is a 40+ year old woman and it would be difficult to get me pregnant, but no big deal, i could use donor eggs. No compassion. As i sat there crying he kept saying donor eggs are a great option.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
he was going to do a long antagonist protocol. i didnt move forward with him.
Describe your experience with the nursing staff at RMA of New York.
the nurse showed compassion. I really didnt deal with them much since i switched clinics after the diagnosis.
What specific things went wrong at RMA of New York?
Lost appointments
Describe the specific things that went wrong at RMA of New York.
I really just didnt care for the Doctor, the way he went about giving me my diagnosis.
Flisser did not seem to be an expert in diminished ovarian reserve. He was not particularly encouraging based on my high FSH numbers and low antral follicle count. He was not willing to proceed with retrieval with a low number of follicles , which for me seem to be inevitable and with a different doctor at anotehr clinic, l I was able to proceed even though I had only produced four or five follicles and I had a successful pregnancy based on that procedure ... It involved high doses of Gonal-F and estrogen priming and something else . It didn't seem particularly well suited for my diminished ovarian reserve diagnosis although I think from flexor's point of view the high doses were targeted to my non-receptive ovaries .
This [RMA of New York] really seems like a for-profit operation. It's not a pleasant place to be -- dark, gloomy, cramped and not particularly clean. I don't think it's a good clinic for people with the diagnosis of diminished ovarian reserve... It involved high doses of Gonal-F and estrogen priming and something else . It didn't seem particularly well suited for my diminished ovarian reserve diagnosis although I think from flexor's point of view the high doses were targeted to my non-receptive ovaries .
How was your experience with Eric Flisser at RMA of New York?
Flisser did not seem to be an expert in diminished ovarian reserve. He was not particularly encouraging based on my high FSH numbers and low antral follicle count. He was not willing to proceed with retrieval with a low number of follicles , which for me seem to be inevitable and with a different doctor at anotehr clinic, l I was able to proceed even though I had only produced four or five follicles and I had a successful pregnancy based on that procedure . With Flisser there was also a whole situation where he thought I had an ectopic pregnancy and was recommending that I have a shot to induce a chemical abortion . I was certain that it was not ectopic but merely a blighted ovum which I had experienced in the past, and knew the symptoms of. I didn't want to take the pill because it would delay our next IVF cycle for several months, which is a bigger headache than it sounds like given the proliferation of days the clinic is closed in January, not to mention the very strong ticking of my biological clock given the DOR.
In the end, I did not take the shot against his advice and it turned out it was not an ectopic but merely a blighted ovum as I had suspected.
I think Flisser was erring on the side of caution, but this whole situation really left a bad taste in my mouth. He wasn't physically there for the after-hours appointment where the nurse was trying to push the abortion shot on me. He did, however, talk to me on the phone about it, which I suppose is generous of him.
But in general, the situation made me feel like maybe fertility doctors like him aren't experts in early pregnancy in which case they should really refer patients to someone else instead of trying to diagnose things that are not within their realm of expertise.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Leave RMA quickly unless you have really simple problems. My friends whose only infertility issues involved low sperm count did well with RMA. Others with DOR and other diagnoses really found better results elsewhere.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
The waiting room procedure made me feel like a numbe . Also Flisser's reaction to my lab results and his canceling retrieval based on poor stimulation response made me feel like a number.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
I don't remember the specifics . It involved high doses of Gonal-F and estrogen priming and something else . It didn't seem particularly well suited for my diminished ovarian reserve diagnosis although I think from flexor's point of view the high doses were targeted to my non-receptive ovaries .
Describe your experience with your nurse at RMA of New York.
I don't really remember but the whole place was not well run it was gloomy in efficient and pleasant and infantizing.
Describe your experience with RMA of New York.
This really seems like a for-profit operation. It's not a pleasant place to be -- dark, gloomy, cramped and not particularly clean. I don't think it's a good clinic for people with the diagnosis of diminished ovarian reserve.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I never got to that point with Flisser, sadly.
What specific things went wrong at RMA of New York?
He [Dr. Tanmoy Mukherjee] seemed very busy and while I feel he gave me the numbers and information, I also felt he was very booked and ready to see the next patient. I wish he would have explained to me sooner before all the pills and iuis and 4 ivfs that my numbers were very dismal. I am not sure why he even tried the iuis or tried it more than once. I feel RMA in general is just a factory.
The more I think about this clinic [RMA of New York], the angry I get. I feel it was a factory. They didn't care about me as a patient at all. The nurses were unhelpful. They had "case workers" that seemed untrained and uneducated. I got billed multiple times for the same thing (but luckily the woman in finance was my only ally). When it was clear I needed to do DE, I asked for appointments and no one would call me back. We used up all of my insurance money and then $20,000 or more
How was your experience with Tanmoy Mukherjee at RMA of New York?
I felt like he had a lot of patients. That I had 5 minutes to squeeze in his information and any of my questions (and felt more than 3 questions was a little too much or to be discussed with nurse). I felt more like he was following a set way of doing things. Like patient A comes in on first visit. Tell them to do x, y, z and then if that doesn't work do this next thing. I didn't feel it was tailored to me or my situation.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
To spend more in depth time. Be open friendly and even if busy, give them a sense that you are with them in the moment and they aren't just a number.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
He seemed very busy and while I feel he gave me the numbers and information, I also felt he was very booked and ready to see the next patient. I wish he would have explained to me sooner before all the pills and iuis and 4 ivfs that my numbers were very dismal. I am not sure why he even tried the iuis or tried it more than once. I feel RMA in general is just a factory.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
I don't remember. I felt like the clinic had set protocols and he just tried them on me.
Describe your experience with the nursing staff at RMA of New York.
There were many, many nurses. I don't believe I ever had one more than 2 or 3 times. Several were down right rude and horrible. One even said, "I don't know why you are bothering to do this." As though I had come up with the protocol or what should be done. I did have one nurse who was so nice and friendly. She didn't seem to be there for long though.
Describe your experience with RMA of New York.
The more I think about this clinic, the angry I get. I feel it was a factory. They didn't care about me as a patient at all. The nurses were unhelpful. They had "case workers" that seemed untrained and uneducated. I got billed multiple times for the same thing (but luckily the woman in finance was my only ally). When it was clear I needed to do DE, I asked for appointments and no one would call me back. We used up all of my insurance money and then $20,000 or more of my own and I feel once they saw the cash run out, they just stopped responding. Once I researched DE and interviewed 3 other clinics (ORM, Shady Grove and CCRM), I realized what a horrible clinic RMA NY was. It was night and day.
Describe your experience with your monitoring appointments at RMA of New York.
I disliked this, but I do understand how this can be more efficient for the clinic. Sometimes I would wait 60-90minutes and a few times more. It added to the feeling of a cattle call and seeing different people each time. I felt like a cog in the wheel than a woman who was trying to have a baby.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
I believe it was $25,000 of my insurance coverage and about $20,000-$25,000 of our own money.
What specific things went wrong at RMA of New York?
She [Dr. Knopman] was impatient and had her own agenda. Despite the fact that I was young and had no major medical problems, almost immediately tried to push me to IVF without doing any testing and after having gone only several cycles with her without much monitoring....Dr. Knopman skipped right over IUI and said we should do IVF. Her reason for this was" "Well you want to get pregnant now, don't you?" When we told her we were uncomfortable with this, she said, fine, i will let you do IUI twice, but then after that, I will only do IVF. That sort of ultimatum was a huge turnoff and we left.
You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF. They talked about IVF the first time we ever met with them, when we were simply there because I still wasn't ovulating since going of Birth Control 9 months prior. After cycling with her 3 times on medicated cycles with regular intercourse, Dr. Knopman skipped right over IUI and said we should do IVF.
How was your experience with Jaime Knopman at RMA of New York?
I was sent to RMA by my original gynecologist - who I am no longer with - when I told her I was not ovulating after going of birth control. She said Dr. Knopman saw many young women and would be great for this. Upon meeting Dr. Knopman however I was unimpressed. She was Impatient and had her own agenda. Despite the fact that I was young and had no major medical problems, almost immediately tried to push me to IVF without doing any testing and after having gone only several cycles with her without much monitoring. She wasn't very sensitive about the process and I would definitely not recommend her.
You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF. They talked about IVF the first time we ever met with them, when we were simply there because I still wasn't ovulating since going of Birth Control 9 months prior. After cycling with her 3 times on medicated cycles with regular intercourse, Dr. Knopman skipped right over IUI and said we should do IVF. Her reason for this was" "Well you want to get pregnant now, don't you?" When we told her we were uncomfortable with this, she said, fine, i will let you do IUI twice, but then after that, I will only do IVF. That sort of ultimatum was a huge turnoff and we left.
What's one piece of advice would you give a prospective patient of Jaime Knopman at RMA of New York?
Not to use her.
Describe your experience with RMA of New York.
You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF.
What specific things went wrong at RMA of New York?
I also had to push Dr. Copperman to do more and go stronger with medication. He was pretty lax and I knew he needed to up my doses. Some of the early treatments I felt were a waste of money. But I overall got a beautiful baby and I really did like Copperman. He was a very non-alarmist.
It's literally a cattle call. You wait your turn. It's fast and efficient but not personal...but I did like the nurses I met with and I did like dr. Copperman....Hilda [nurse at RMA of New York] became like a friend she was wonderful and always talked me through everything.
How was your experience with Alan Copperman at RMA of New York?
I honestly don't have a great memory but I felt like I was able to 2 nurses
To be very close with. I also had to push dr. Copperman to do more and go stronger with medication. He was pretty lax and I knew he needed to up my doses. Some of the early treatments I felt were a waste of money. But I overall got a beautiful baby and I really did like Copperman. He was a very non-alarmist.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Be an advocate for yourself always and make sure you do your own research. You know yourself best and fight for what you want.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
It's a cattle call but I did like the nurses I met with and I did like dr. Copperman.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We started with clomid which gave me cists. They said I didn't produce progesterone but it wasnt true it was a cist instead. Then we went to another pill which didn't work. Then low dose injections and IUI servers times that resulted in nothing. Finally 3 rounds of IVF the first 2 with low dose injections and the last I told him to pump me up and that is when we got the baby and 3 to freeze.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Hilda )
Hilda became like a
Friend she was
Wonderful and always talked me through everything.
Describe your experience with RMA of New York.
It's literally a cattle call. You wait your turn. It's fast and efficient but not personal
Describe your experience with your monitoring appointments at RMA of New York.
Cattle call but in and out which was fine with me.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Around $40k
What specific things went wrong at RMA of New York?
Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
One time they told me I was ovulating and then days later I wasn't producing progesterone and a nurse told me I can't get pregnant if I don't have progesterone. Turns out I got a cist it wasn't my egg and I ovulated later in the month.
I felt this doctor [Dr Mukherjee at RMA] was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him about reproductive immunology and he made me feel very silly for asking.
I felt this doctor [Dr Mukherjee at RMA] was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him about reproductive immunology and he made me feel very silly for asking.
How was your experience with Tanmoy Mukherjee at RMA of New York?
Just bad. Also, see my comments from the human section. He was hard to get a hold of. He was pushy pushy to IVG IV[F] I have to add. He dismissed my symptoms that I later learned pointed to endometriosis. AND later, I was diagnosed with stage 2 endometriosis. The funny (or not so funny) thing is, I read in NY Magazine that he is the expert in endometriosis. He totally unprofessionally told us how terrible another doctor we had met with was.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
I felt this doctor was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him
about reproductive immunology and he made me feel very silly for asking.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
He wanted us to do IVF right away. He did not believe in immune treatment. We did a couple medicated IUIs with him.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jill)
I felt they were disorganized and some of them were just rude.
Describe your experience with RMA of New York.
The clinic felt like a factory. Sometimes wait times were very long.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
We felt like he was bored by our questions and was too busy to really address our concerns. I did like how he did reach out personally after each failed cycle.
Was most impressed with the office staff and Dr. Copperman's assistant [Heidi]. Wait times would vary, you wanted to get there before 8 or it would be too crowded and you would wait 1/2 hour.
How was your experience with Alan Copperman at RMA of New York?
I started fertility treatment with Coppermann be finding his name on this list of top doctors in the New York Times. He does his treatment in cycles of 3 which I liked - therefor I had 3 cycles of clomid, 3 IUI's and 3 IVF's with him. I would not describe Coppermann as particularly warm with a great bedside manner- he did explain the process and answer all out questions but at times we felt like he was bored by our questions and was too busy to really address our concerns. I did like how he did reach out personally after each failed cycle.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
I would say demand the attention. Ask for sit-downs with the doctor before and after treatment. Do your research and homework.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
was most impressed with the office staff - Heidi was Dr. Coppermann's nurse and I did feel like she genuinely cared about what we were going through. She was very patient and explained everything in great detail.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Heidi )
felt they tried to make it as bearable as possible- patient, took time to make sure you understood everything. Gave us medication from own supply when we had run out -, organized.
Describe your experience with your monitoring appointments at RMA of New York.
went in for early monitoring hours before work so was convenient - 7am -9am - wait times would vary, you wanted to get there before 8 or it would be too crowded and you would wait 1/2 hour.
Very blunt. Was eager for me to start IVF right away after two miscarriages (naturally conceived). failed to mention that they were genetically normal. Misled us.
RMA is a factory. I wouldn't recommend it... Only go if you want IVF... don't expect personal care.
How was your experience with Lawrence Grunfeld at RMA of New York?
Very blunt. Was eager for me to start IVF right away after two miscarriages (naturally conceived). failed to mention that they were genetically normal. Misled us.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Only go if you want IVF
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
RMA is a factory. I wouldn't recommend it.
Describe your experience with the nursing staff at RMA of New York.
it's a factory with lots of people so don't expect personal care.
What specific things went wrong at RMA of New York?
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited. Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. ..The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is an accomplished endocrinologist with a lot of experience. He was referred to me by a few friends / acquaintances who had positive views of him and his practice.
When my first round of IVF did not yield a large number of eggs / embryos, his adjustments for and throughout the second round showed far better results. A third attempt may have been even more promising, but we ultimately chose to move on.
In Dr. Stein's practice, there is not a lot of focus on preparation before cycles or treatment. There was very little advice on nutritional adjustments or supplements. For me, personally, I was looking for more guidance on how to possibly improve my situation from an integrative medicine perspective before jumping into another cycle.
That said, as far as western medicine, I would recommend him to those that are focused on that kind of treatment.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
If you have questions, continue to ask them. He can be responsive by email. If not, his office will set up a phone consult.
He is direct and extremely knowledgeable, but I am not sure how much he thinks outside the box.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited.
Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
In my first IVF cycle, we used the microflare protocol that starts with the birth control pill. Given my work schedule, I was on bcp for a week longer than standard. I had fears that this would over-suppress my ovaries. I wholeheartedly believe that my fears were valid. The amount of eggs retrieved did not match my expectations given antral follicle count from several day 3 observations. Trust your instincts!!
My second IVF cycle, using estrogen priming, yielded far more eggs. However, we opted for PGD and none of our embryos made it to blast even though they made it to day 5. Given my history of miscarriage, it was the right choice to try to test all the embryos at the time. However, for the next cycle, we will try to transfer some fresh embryos.
After speaking to a couple friends that were also patients of Dr. Stein, it seems that we were all started with the microflare protocol. Personally understanding the variations of our circumstances, ages and fertility issues, I am not sure that starting all of us on the same protocol shows much consideration for individual situations. Of course, we don't know if he does this for all patients but it is interesting to note.
Describe your experience with your nurse at RMA of New York.
The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care.
I was passed between 2 coordinators. So, I never felt that I had direct care as there was always confusion as to which of the 2 should or could respond to me. Again, this took away from focused care.
My best experience was with one of the nurses that drew my blood. Whenever, she was there, she knew my name and expressed compassion. Unfortunately, there were also nurses that drew my blood that were more interested in discussing their weekend plans with other staff than giving me their full attention.
If you go to RMA, make sure they are clear who is your primary nurse and your primary coordinator.
Describe your experience with RMA of New York.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process.
The billing department could use improvement with respect to organization and communication. Given the importance of removing stress during fertility treatments, worrying about billing issues is counterproductive to the process. Get to know your billing coordinator and stay on top of them.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments are only from 7 AM - 9 AM on weekdays. If your monitoring appointment falls on a weekend, you have to go the Eastside office with similar hours.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Standard costs. Other responses here are accurate. Mine were a bit convoluted given he was considered out-of-network for me.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Given my age, Dr. Stein, expressed that he was against multiple embryo transfer.
What specific things went wrong at RMA of New York?
Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I am not sure if this is unique to RMA but the billing process was cumbersome and confusing.
I wish I had seen a different doctor at RMA or gone to a different clinic. While I did get 14 eggs, I don't feel Dr. Sandler really took the time to personalize my care. I believe that with more personalized attention I could have gotten more eggs. Every time I saw him he was extremely negative and patronizing. It was emotional draining....He was very long-winded and quite depressing in my visits. At the same time, after doing a lot of acupuncture, I ended up with 14 eggs. I wish he had been more kind and informative when we spoke.
RMA -- NY East Side is a factory. They are successful, no doubt. But be prepared to sit in an overcrowded waiting room and be there for hours if you don't arrive every early in the morning. The front desk staff is brutal, it's impossible to get through on the phone quickly and you'll have a headache with finance. If you can get there first thing in the morning, you are likely to have a better experience with lab tests. But I felt like I was a number almost every time I went.
How was your experience with Benjamin Sandler at RMA of New York?
I wish I had seen a different doctor at RMA or gone to a different clinic. While I did get 14 eggs, I don't feel Dr. Sandler really took the time to personalize my care. I believe that with more personalized attention I could have gotten more eggs. Every time I saw him he was extremely negative and patronizing. It was emotional draining.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Don't see him.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr. Sandler had both strengths and weaknesses. I have one ovary that is damaged from an endometrial cyst. Dr. Sandler felt it was unlikely I would get that many eggs from egg freezing as a result. He was very long-winded and quite depressing in my visits. At the same time, after doing a lot of acupuncture, I ended up with 14 eggs. I wish he had been more kind and informative when we spoke.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
I don't remember.
Describe your experience with the nursing staff at RMA of New York.
I don't feel like the nursing staff at RMA is much of a presence. They were difficult to reach, and curt in the office. I actually felt apologetic every time I was there because they seemed completely overloaded. It took multiple calls to get a return phone call.
Describe your experience with RMA of New York.
RMA -- NY East Side is a factory. They are successful, no doubt. But be prepared to sit in an overcrowded waiting room and be there for hours if you don't arrive every early in the morning. The front desk staff is brutal, it's impossible to get through on the phone quickly and you'll have a headache with finance. If you can get there first thing in the morning, you are likely to have a better experience with lab tests. But I felt like I was a number almost every time I went.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments went ok if you managed to get there right when they opened. You would say a range of doctors, which was ok, and get blood drawn by different lab nurses. But if you get there mid-morning, you would have to wait for hours and people were very grouchy.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
Egg freezing with the medication was about $8,000.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I don't know
What specific things went wrong at RMA of New York?
Failed to call with results
Failed to send your chart to another clinic
Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I had to play more an administrative role with this clinic than I believe is appropriate. I had to call multiple times to get an appointment, get lab results or get information on the protocol and plan. Even paying a bill requires at least an hour on a good day. They give zero guidance as to how to navigate their system, and I honestly felt like if I had gone somewhere else it would have been far less stressful. Perhaps I should have consulted with one of the better rated doctors there and I would have had a better experience.
