RMA of New York

18 doctors work here

Rated 8.2
Strongly recommend: 63%Neutral: 19%Don't recommend: 18%8.2
63% strongly recommend
486 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
8.6
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
3 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
3 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Tia Jackson-Bey
RMA of New York
100% strongly recommend
2 Reviews
Rated 9.5
Strongly recommend: 100%9.5
Lucky Sekhon
RMA of New York
85% strongly recommend
50 Reviews
Rated 9.4
Strongly recommend: 85%Neutral: 11%Don't recommend: 4%9.4
Eric Flisser
RMA of New York
85% strongly recommend
45 Reviews
Rated 9.2
Strongly recommend: 85%Neutral: 8%Don't recommend: 7%9.2
Matthew Lederman
RMA of New York
72% strongly recommend
32 Reviews
Rated 8.7
Strongly recommend: 72%Neutral: 11%Don't recommend: 16%8.7
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
62% strongly recommend
95 Reviews
Rated 8.6
Strongly recommend: 62%Neutral: 28%Don't recommend: 10%8.6
Jeffrey Klein
RMA of New York
57% strongly recommend
25 Reviews
Rated 8.5
Strongly recommend: 57%Neutral: 35%Don't recommend: 8%8.5
Jovana Lekovich
RMA of New York
66% strongly recommend
20 Reviews
Rated 8.5
Strongly recommend: 66%Neutral: 26%Don't recommend: 8%8.5
Tanmoy Mukherjee
RMA of New York
61% strongly recommend
31 Reviews
Rated 8.2
Strongly recommend: 61%Neutral: 21%Don't recommend: 19%8.2
Alan Copperman
RMA of New York
57% strongly recommend
48 Reviews
Rated 7.3
Strongly recommend: 57%Neutral: 13%Don't recommend: 30%7.3
Benjamin Sandler
RMA of New York
48% strongly recommend
33 Reviews
Rated 7.2
Strongly recommend: 48%Neutral: 25%Don't recommend: 26%7.2
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 11%Don't recommend: 45%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
718-532-8700
NY - Downtown
594 Broadway
New York, NY 10012
212-906-7900
NY - Eastside
635 Madison Ave
New York, NY 10022
212-756-5777
NY - Mount Sinai
5 East 98th St
New York, NY 10029
212-906-7900
NY - Westside
200 West 57th St
New York, NY 10019
212-256-8200
Westchester
311 North St
White Plains, NY 10605
914-997-6200
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82 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
0
0
Age 30 - 31
9 IUI
IVF
Anovulation
Unexplained
Ashkenazi Jewish
Income $100K - $199K
1st of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Knopman] was impatient and had her own agenda. Despite the fact that I was young and had no major medical problems, almost immediately tried to push me to IVF without doing any testing and after having gone only several cycles with her without much monitoring....Dr. Knopman skipped right over IUI and said we should do IVF. Her reason for this was" "Well you want to get pregnant now, don't you?" When we told her we were uncomfortable with this, she said, fine, i will let you do IUI twice, but then after that, I will only do IVF. That sort of ultimatum was a huge turnoff and we left.
You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF. They talked about IVF the first time we ever met with them, when we were simply there because I still wasn't ovulating since going of Birth Control 9 months prior. After cycling with her 3 times on medicated cycles with regular intercourse, Dr. Knopman skipped right over IUI and said we should do IVF.
How was your experience with Jaime Knopman at RMA of New York?
I was sent to RMA by my original gynecologist - who I am no longer with - when I told her I was not ovulating after going of birth control. She said Dr. Knopman saw many young women and would be great for this. Upon meeting Dr. Knopman however I was unimpressed. She was Impatient and had her own agenda. Despite the fact that I was young and had no major medical problems, almost immediately tried to push me to IVF without doing any testing and after having gone only several cycles with her without much monitoring. She wasn't very sensitive about the process and I would definitely not recommend her. You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF. They talked about IVF the first time we ever met with them, when we were simply there because I still wasn't ovulating since going of Birth Control 9 months prior. After cycling with her 3 times on medicated cycles with regular intercourse, Dr. Knopman skipped right over IUI and said we should do IVF. Her reason for this was" "Well you want to get pregnant now, don't you?" When we told her we were uncomfortable with this, she said, fine, i will let you do IUI twice, but then after that, I will only do IVF. That sort of ultimatum was a huge turnoff and we left.
What's one piece of advice would you give a prospective patient of Jaime Knopman at RMA of New York?
Not to use her.
Describe your experience with RMA of New York.
You get the sense with Knopman and RMA that they have an agenda, and that is to perform IVF.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
0
Doctor
Jaime Knopman
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
2012 - 2013, Successful
4
5
Age 28 - 29
3 Egg Freezing
3 Embryo Freezing
Unexplained
Ashkenazi Jewish
Income $500K
Doesn't Recommend
Doesn't Recommend
Successful
I also had to push Dr. Copperman to do more and go stronger with medication. He was pretty lax and I knew he needed to up my doses. Some of the early treatments I felt were a waste of money. But I overall got a beautiful baby and I really did like Copperman. He was a very non-alarmist.
It's literally a cattle call. You wait your turn. It's fast and efficient but not personal...but I did like the nurses I met with and I did like dr. Copperman....Hilda [nurse at RMA of New York] became like a friend she was wonderful and always talked me through everything.
How was your experience with Alan Copperman at RMA of New York?
I honestly don't have a great memory but I felt like I was able to 2 nurses To be very close with. I also had to push dr. Copperman to do more and go stronger with medication. He was pretty lax and I knew he needed to up my doses. Some of the early treatments I felt were a waste of money. But I overall got a beautiful baby and I really did like Copperman. He was a very non-alarmist.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Be an advocate for yourself always and make sure you do your own research. You know yourself best and fight for what you want.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
It's a cattle call but I did like the nurses I met with and I did like dr. Copperman.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We started with clomid which gave me cists. They said I didn't produce progesterone but it wasnt true it was a cist instead. Then we went to another pill which didn't work. Then low dose injections and IUI servers times that resulted in nothing. Finally 3 rounds of IVF the first 2 with low dose injections and the last I told him to pump me up and that is when we got the baby and 3 to freeze.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Hilda )
Hilda became like a Friend she was Wonderful and always talked me through everything.
Describe your experience with RMA of New York.
It's literally a cattle call. You wait your turn. It's fast and efficient but not personal
Describe your experience with your monitoring appointments at RMA of New York.
Cattle call but in and out which was fine with me.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Around $40k
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
One time they told me I was ovulating and then days later I wasn't producing progesterone and a nurse told me I can't get pregnant if I don't have progesterone. Turns out I got a cist it wasn't my egg and I ovulated later in the month.
4
Doctor
Alan Copperman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012, Unsuccessful
0
0
Age 34
5 IUI
2 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
1st of 6 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt this doctor [Dr Mukherjee at RMA] was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him about reproductive immunology and he made me feel very silly for asking.
I felt this doctor [Dr Mukherjee at RMA] was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him about reproductive immunology and he made me feel very silly for asking.
How was your experience with Tanmoy Mukherjee at RMA of New York?
Just bad. Also, see my comments from the human section. He was hard to get a hold of. He was pushy pushy to IVG IV[F] I have to add. He dismissed my symptoms that I later learned pointed to endometriosis. AND later, I was diagnosed with stage 2 endometriosis. The funny (or not so funny) thing is, I read in NY Magazine that he is the expert in endometriosis. He totally unprofessionally told us how terrible another doctor we had met with was.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
I felt this doctor was terrible. I was describing to him abdominal pain, bloating etc. all of these symptoms of endometriosis ( I didn't know at the time that's what it was) and he was like - sometimes people don't feel well. So he didn't listen to me. He just followed his "in the box" numbers. I did a couple IUIS there and it just felt like a total factory. My first FSH level was 28.5. I asked him about reproductive immunology and he made me feel very silly for asking.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
He wanted us to do IVF right away. He did not believe in immune treatment. We did a couple medicated IUIs with him.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jill)
I felt they were disorganized and some of them were just rude.
Describe your experience with RMA of New York.
The clinic felt like a factory. Sometimes wait times were very long.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
Mostly covered by insurance bc we just did IUIS
0
Doctor
Tanmoy Mukherjee
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2009 - 2011, Unsuccessful
4
4
Age 32 - 34
3 IUI
5 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt like he was bored by our questions and was too busy to really address our concerns. I did like how he did reach out personally after each failed cycle.
Was most impressed with the office staff and Dr. Copperman's assistant [Heidi]. Wait times would vary, you wanted to get there before 8 or it would be too crowded and you would wait 1/2 hour.
How was your experience with Alan Copperman at RMA of New York?
I started fertility treatment with Coppermann be finding his name on this list of top doctors in the New York Times. He does his treatment in cycles of 3 which I liked - therefor I had 3 cycles of clomid, 3 IUI's and 3 IVF's with him. I would not describe Coppermann as particularly warm with a great bedside manner- he did explain the process and answer all out questions but at times we felt like he was bored by our questions and was too busy to really address our concerns. I did like how he did reach out personally after each failed cycle.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
I would say demand the attention. Ask for sit-downs with the doctor before and after treatment. Do your research and homework.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
was most impressed with the office staff - Heidi was Dr. Coppermann's nurse and I did feel like she genuinely cared about what we were going through. She was very patient and explained everything in great detail.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Heidi )
felt they tried to make it as bearable as possible- patient, took time to make sure you understood everything. Gave us medication from own supply when we had run out -, organized.
Describe your experience with your monitoring appointments at RMA of New York.
went in for early monitoring hours before work so was convenient - 7am -9am - wait times would vary, you wanted to get there before 8 or it would be too crowded and you would wait 1/2 hour.
4
Doctor
Alan Copperman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011, Unsuccessful
3
0
Age 41
3 IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Middle Eastern
Income $50K - $99K
Writer
1st of 5 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Very blunt. Was eager for me to start IVF right away after two miscarriages (naturally conceived). failed to mention that they were genetically normal. Misled us.
RMA is a factory. I wouldn't recommend it... Only go if you want IVF... don't expect personal care.
How was your experience with Lawrence Grunfeld at RMA of New York?
Very blunt. Was eager for me to start IVF right away after two miscarriages (naturally conceived). failed to mention that they were genetically normal. Misled us.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Only go if you want IVF
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
RMA is a factory. I wouldn't recommend it.
Describe your experience with the nursing staff at RMA of New York.
it's a factory with lots of people so don't expect personal care.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Lost results
  • Provided conflicting information
3
Doctor
Lawrence Grunfeld
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
6
6
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
South Asian
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited. Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. ..The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is an accomplished endocrinologist with a lot of experience. He was referred to me by a few friends / acquaintances who had positive views of him and his practice. When my first round of IVF did not yield a large number of eggs / embryos, his adjustments for and throughout the second round showed far better results. A third attempt may have been even more promising, but we ultimately chose to move on. In Dr. Stein's practice, there is not a lot of focus on preparation before cycles or treatment. There was very little advice on nutritional adjustments or supplements. For me, personally, I was looking for more guidance on how to possibly improve my situation from an integrative medicine perspective before jumping into another cycle. That said, as far as western medicine, I would recommend him to those that are focused on that kind of treatment.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
If you have questions, continue to ask them. He can be responsive by email. If not, his office will set up a phone consult. He is direct and extremely knowledgeable, but I am not sure how much he thinks outside the box.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited. Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
In my first IVF cycle, we used the microflare protocol that starts with the birth control pill. Given my work schedule, I was on bcp for a week longer than standard. I had fears that this would over-suppress my ovaries. I wholeheartedly believe that my fears were valid. The amount of eggs retrieved did not match my expectations given antral follicle count from several day 3 observations. Trust your instincts!! My second IVF cycle, using estrogen priming, yielded far more eggs. However, we opted for PGD and none of our embryos made it to blast even though they made it to day 5. Given my history of miscarriage, it was the right choice to try to test all the embryos at the time. However, for the next cycle, we will try to transfer some fresh embryos. After speaking to a couple friends that were also patients of Dr. Stein, it seems that we were all started with the microflare protocol. Personally understanding the variations of our circumstances, ages and fertility issues, I am not sure that starting all of us on the same protocol shows much consideration for individual situations. Of course, we don't know if he does this for all patients but it is interesting to note.
Describe your experience with your nurse at RMA of New York.
The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators. So, I never felt that I had direct care as there was always confusion as to which of the 2 should or could respond to me. Again, this took away from focused care. My best experience was with one of the nurses that drew my blood. Whenever, she was there, she knew my name and expressed compassion. Unfortunately, there were also nurses that drew my blood that were more interested in discussing their weekend plans with other staff than giving me their full attention. If you go to RMA, make sure they are clear who is your primary nurse and your primary coordinator.
Describe your experience with RMA of New York.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. Given the importance of removing stress during fertility treatments, worrying about billing issues is counterproductive to the process. Get to know your billing coordinator and stay on top of them.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments are only from 7 AM - 9 AM on weekdays. If your monitoring appointment falls on a weekend, you have to go the Eastside office with similar hours.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Standard costs. Other responses here are accurate. Mine were a bit convoluted given he was considered out-of-network for me.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Given my age, Dr. Stein, expressed that he was against multiple embryo transfer.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I am not sure if this is unique to RMA but the billing process was cumbersome and confusing.
6
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

14 Eggs Frozen
0
2
1 Egg Freezing
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I wish I had seen a different doctor at RMA or gone to a different clinic. While I did get 14 eggs, I don't feel Dr. Sandler really took the time to personalize my care. I believe that with more personalized attention I could have gotten more eggs. Every time I saw him he was extremely negative and patronizing. It was emotional draining....He was very long-winded and quite depressing in my visits. At the same time, after doing a lot of acupuncture, I ended up with 14 eggs. I wish he had been more kind and informative when we spoke.
RMA -- NY East Side is a factory. They are successful, no doubt. But be prepared to sit in an overcrowded waiting room and be there for hours if you don't arrive every early in the morning. The front desk staff is brutal, it's impossible to get through on the phone quickly and you'll have a headache with finance. If you can get there first thing in the morning, you are likely to have a better experience with lab tests. But I felt like I was a number almost every time I went.
How was your experience with Benjamin Sandler at RMA of New York?
I wish I had seen a different doctor at RMA or gone to a different clinic. While I did get 14 eggs, I don't feel Dr. Sandler really took the time to personalize my care. I believe that with more personalized attention I could have gotten more eggs. Every time I saw him he was extremely negative and patronizing. It was emotional draining.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Don't see him.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr. Sandler had both strengths and weaknesses. I have one ovary that is damaged from an endometrial cyst. Dr. Sandler felt it was unlikely I would get that many eggs from egg freezing as a result. He was very long-winded and quite depressing in my visits. At the same time, after doing a lot of acupuncture, I ended up with 14 eggs. I wish he had been more kind and informative when we spoke.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
I don't remember.
Describe your experience with the nursing staff at RMA of New York.
I don't feel like the nursing staff at RMA is much of a presence. They were difficult to reach, and curt in the office. I actually felt apologetic every time I was there because they seemed completely overloaded. It took multiple calls to get a return phone call.
Describe your experience with RMA of New York.
RMA -- NY East Side is a factory. They are successful, no doubt. But be prepared to sit in an overcrowded waiting room and be there for hours if you don't arrive every early in the morning. The front desk staff is brutal, it's impossible to get through on the phone quickly and you'll have a headache with finance. If you can get there first thing in the morning, you are likely to have a better experience with lab tests. But I felt like I was a number almost every time I went.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments went ok if you managed to get there right when they opened. You would say a range of doctors, which was ok, and get blood drawn by different lab nurses. But if you get there mid-morning, you would have to wait for hours and people were very grouchy.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
Egg freezing with the medication was about $8,000.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I don't know
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I had to play more an administrative role with this clinic than I believe is appropriate. I had to call multiple times to get an appointment, get lab results or get information on the protocol and plan. Even paying a bill requires at least an hour on a good day. They give zero guidance as to how to navigate their system, and I honestly felt like if I had gone somewhere else it would have been far less stressful. Perhaps I should have consulted with one of the better rated doctors there and I would have had a better experience.
0
Doctor
Benjamin Sandler
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources