RMA of New York

I felt Dr. Lederman acknowledged me and my situation. He asked questions of me and what I wanted and talked through how to create the family I want...He talked me through the treatment, explained why we'd focus on ivf, gave me data and facts and how we'd focus on getting there. He gave me a first sonogram and encouraging results.

I meet with the [RMA of New York] care coordinator after my consult and honestly felt a little confused about the next steps and timeline...The price I was quoted detailed ivf+transfer, separate costs for anesthesia and medications. On the day of my consult I met with the financial coordinator who gave me a price list that was close to 60% more for the ivf+transfer cost.

How was your experience with Matthew Lederman at RMA of New York?

I met for a consult, so I'm still beginning the process. I felt Dr. Lederman listened to what I wanted and what brought me to the clinic. He talked me through the treatment, explained why we'd focus on ivf, gave me data and facts and how we'd focus on getting there. He gave me a first sonogram and encouraging results.

What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?

Ask as many questions as you have, especially as the consult can go quickly and he can speak fast as this is something he's done hundreds of times while it may be the first in your journey.

During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?

I felt Dr. Lederman acknowledged me and my situation. He asked questions of me and what I wanted and talked through how to create the family I want.

Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.

At this point I don't yet have a treatment protocol.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Andrea)

I meet with the care coordinator after my consult and honestly felt a little confused about the next steps and timeline.

Describe your experience with RMA of New York.

When I called to schedule my initial consult I asked about their pricing for IVF. The price I was quoted detailed ivf+transfer, separate costs for anesthesia and medications. On the day of my consult I met with the financial coordinator who gave me a price list that was close to 60% more for the ivf+transfer cost.

Describe the costs associated with your care under Matthew Lederman at RMA of New York.

ivf+transfer(vists, monitoring, retrieval, icsi, pgt) = $18,700 additional: pgt anaylsis outside lab = $150/embryo Meds = $4,000-8,000

Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

Dr. Lederman focused on the single embryo transfer and doing PGT testing.

What specific things went wrong at RMA of New York?

Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

When I called to schedule my initial consult I asked about their pricing for IVF. The price I was quoted detailed ivf+transfer, separate costs for anesthesia and medications. On the day of my consult I met with the financial coordinator who gave me a price list that was close to 60% more for the ivf+transfer cost.

7

Doctor

Matthew Lederman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

7

Clinic

RMA of New York

Westchester

Operations

Scheduling

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Tanmoy Mukherjee RMA of New York

2018 - 2022, Successful

7

8

Age 31 - 35

1 IUI

1 IVF

European

Income $100K - $199K

Lawyer

Only Doc Seen

Donor Sperm

LGBTQ+

Neutral

Successful

Review of

[Dr. Mukherjee is] very quick and direct. He’s not emotional and doesn’t do any hand holding. He doesn’t give any extra information. But he is clearly very knowledgeable and experienced and he does answer all of my millions of questions patiently...I did single transfer every time, which is what I wanted. There was no reason to think multiple was necessary.

Strengths [of RMA of NY] is that it’s big, doctors are very experienced, the whole practice is very experienced and well oiled. If you want a smaller more attentive approach, maybe this is not the place for you but this place feels like the gold standard of fertility care...transfer is 4k each time. IUI I think was 1k each time. Egg retrieval much more, maybe around 11k

How was your experience with Tanmoy Mukherjee at RMA of New York?

He’s very quick and direct. He’s not emotional and doesn’t do any hand holding. He doesn’t give any extra information. But he is clearly very knowledgeable and experienced and he does answer all of my millions of questions patiently.

What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?

His staff is amazing and he is quick to answer any questions. Very direct. I feel comfortable given his level of expertise that has become apparent throughout my years in his care, but don’t expect a particularly warm bedside manner.

During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?

He is a very straight forward, no nonsense doctor. I like that about him. But he is not necessarily warm and doesn’t hold your hand.

Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.

My IUI was unmedicated, I had no diagnosed fertility issues. For my co-IVF, where I transferred my wife’s embryo, I was given progesterone, estrogen, medrol, azithromiacin, and baby aspirin.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Woodson)

All of the nurses and my care coordinator are amazing

Describe your experience with RMA of New York.

Strengths is that it’s big, doctors are very experienced, the whole practice is very experienced and well oiled. If you want a smaller more attentive approach, maybe this is not the place for you but this place feels like the gold standard of fertility care.

Describe your experience with your monitoring appointments at RMA of New York.

Efficient well oiled machine. I almost never have to wait.

Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.

I know transfer is 4k each time. IUI I think was 1k each time. Egg retrieval much more, maybe around 11k but I can’t remember for sure.

Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

I did single transfer every time, which is what I wanted. There was no reason to think multiple was necessary.

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy
Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

Mostly only on weekends. I just had to call again and clarify and it was fixed.

7

Doctor

Tanmoy Mukherjee

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

Tanmoy Mukherjee RMA of New York

2018 - 2020, Successful

8

Age 35 - 37

4 IVF

PCOS

Recurrent Pregnancy Loss

Unexplained

East Asian

Income $100K - $199K

2nd of 3 Docs

3 IUI With Other Docs

1 IVF With Other Docs

Neutral

Successful

Review of

For my last transfer which resulted in a successful pregnancy, Dr. Sekhon suggested we use a more toned down/natural protocol with less medication as it wasn't something we tried before. It ended up working for me...[she] is compassionate and has great bedside banners. I can tell that she truly cares about her patients. She is very evidence based and makes sure she listens to your concerns before prescribing a certain protocol.

In my case, RMA did not allow multiple embryo transfers...The downtown location is smaller than the one in midtown which I liked. I didn't have to wait too long for my appointments as it wasn't too crowded. It seems to be very well run. My only suggestion is to have the reception area a little more private so anything that is discussed with a patient remains a little more private and not easily overheard by those waiting in the waiting area.

How was your experience with Lucky Sekhon at RMA of New York?

Dr. Sekhon is compassionate and has great bedside banners. I can tell that she truly cares about her patients. She is very evidence based and makes sure she listens to your concerns before prescribing a certain protocol. I enjoyed working with Dr. Sekhon.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Ask questions and follow up if something is not clear.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

I didn't feel like I was treated like a number.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

I had several protocols with many different medications. For my last transfer which resulted in a successful pregnancy, Dr. Sekhon suggested we use a more toned down/natural protocol with less medication as it wasn't something we tried before. It ended up working for me.

Describe your experience with the nursing staff at RMA of New York.

The nursing staff is wonderful. I felt they really cared.

Describe your experience with RMA of New York.

The downtown location is smaller than the one in midtown which I liked. I didn't have to wait too long for my appointments as it wasn't too crowded. It seems to be very well run. My only suggestion is to have the reception area a little more private so anything that is discussed with a patient remains a little more private and not easily overheard by those waiting in the waiting area.

Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

I had single embryo transfers for all my transfers. In my case, RMA did not allow multiple embryo transfers. Though I understand why they didn't approve multiple embryo transfers for me, I would've still like that decision to be up to me.

8

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeffrey Klein RMA of New York

2019 - 2020, Unknown Success

9

8

Age 34 - 35

1 IVF

Unexplained

European

Income $50K - $99K

3rd of 3 Docs

2 IUI With Other Docs

Strongly Recommends

Neutral

Success w/ Doc Too early to know

Review of

Dr. Klein is very thorough and honest. He is extremely accessible and always answers emails promptly and is great at addressing our numerous concerns and questions...We did a frozen egg retrieval with ICSI and genetic screening. We transferred a single embryo during our first 2 transfers...There are a lot of patients at the practice.

The [RMA of New York] clinic is very responsive. They seem to run on time and you are seen quickly during morning monitoring hours. It's nice that they have so many clinics, that way if you ever need to see someone over the weekend there is always a clinic open...We received a 25% discount because we are a military family and fertility treatments are not covered. Our cost for egg retrieval and our first transfer was around $12,000

How was your experience with Jeffrey Klein at RMA of New York?

Dr. Klein is very thorough and honest. He is extremely accessible and always answers emails promptly and is great at addressing our numerous concerns and questions. While we have not gotten pregnant yet, we trust that Dr. Klein is doing what is best for us and our future family to get us where we want to be.

What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?

Ask questions, he is more than willing to answer any and all questions you may have.

During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?

There are a lot of patients at the practice. You are seen for 5 minutes during screening.

Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.

We did a frozen egg retrieval with ICSI and genetic screening. We transferred a single embryo during our first 2 transfers.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha)

Nursing staff is excellent and gets in touch with you quickly.

Describe your experience with RMA of New York.

The clinic is very responsive. They seem to run on time and you are seen quickly during morning monitoring hours. It's nice that they have so many clinics, that way if you ever need to see someone over the weekend there is always a clinic open.

Describe your experience with your monitoring appointments at RMA of New York.

You can show up in the morning for monitoring hours and are seen first come first served.

Describe the costs associated with your care under Jeffrey Klein at RMA of New York.

We received a 25% discount because we are a military family and fertility treatments are not covered. Our cost for egg retrieval and our first transfer was around $12,000

What specific things went wrong at RMA of New York?

Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

At the beginning of my cycle there was a change in staff and some conflicting information about when I should start medications.

9

Doctor

Jeffrey Klein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

Westchester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeffrey Klein RMA of New York

2018 - 2019, Successful

8

Age 36 - 37

1 IUI

1 IVF

1 Embryo Freezing

Unexplained

Only Doc Seen

Neutral

Successful

Review of

Don't take it personally if he doesn't remember you...Dr Stein has a lot of patients. A lot. And sometimes it feels like it but you go to him for his expertise and results...is very straightforward. He doesn't sugar-coat anything and will give you straight answers. I absolutely trusted his medical advice. He will advocate for you and is open to changing treatment options based on your preference...will not transfer more than one embryo. He told me this is "non-negotable."

My IVF coordinators [at RMA of New York] were great but the nurses were sometimes hit or miss. This was particularly an issue over the holidays when they had people filling in...Don't take it personally if he doesn't remember you...Dr Stein has a lot of patients. A lot. And sometimes it feels like it but you go to him for his expertise and results...is very straightforward. He doesn't sugar-coat anything and will give you straight answers. I absolutely trusted his medical advice. He will advocate for you and is open to changing treatment options based on your preference...will not transfer more than one embryo. He told me this is "non-negotable."

How was your experience with Daniel Stein at RMA of New York?

Dr. Stein is very straightforward. He doesn't sugar-coat anything and will give you straight answers. I absolutely trusted his medical advice. He will advocate for you and is open to changing treatment options based on your preference.

What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?

Don't take it personally if he doesn't remember you, he has a ton of patients. But he has a ton of patients for a reason!

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

Dr Stein has a lot of patients. A lot. And sometimes it feels like it but you go to him for his expertise and results.

Describe your experience with the nursing staff at RMA of New York.

My IVF coordinators were great but the nurses were sometimes hit or miss. This was particularly an issue over the holidays when they had people filling in.

Describe your experience with RMA of New York.

I think RMA is the best clinic in NYC. Second is maybe Weil. There are star doctors at each. Dr. Stein is one of the best doctors at RMA so he has a ton of patients. Nothing in this process is easy but it can really help if you have faith in your doctor and the lab.

Describe the costs associated with your care under Daniel Stein at RMA of New York.

Covered by insurance (so grateful!)

Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

Dr Stein will not transfer more than one embryo. He told me this is "non-negotable."

8

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018, Unknown Success

7

8

Age 36

PCOS

Income $200K - $499K

3rd of 3 Docs

3 IUI With Other Docs

IVF With Other Docs

Egg Freezing With Other Docs

Embryo Freezing With Other Docs

Neutral

Success w/ Doc Too early to know

Review of

He’s very thorough. During the consolation Dr. Sandler goes over the whole reproductive process, your chances of conceiving and the full overview of what to expect. I was just hesitant going to a for profit place. But I’m on to my 3rd doctor and feel that I have to give RMA a fair chance too. The nurses seem to be there to support you along the way. I will say the nurses who draw blood aren’t as good as Columbia but I’m sure I can get over that. I felt that other places were too conservative and didn’t understand my rush even though I’m 36.

The waiting time [at RMA-NY- East Side] isn’t as bad as others - is Columbia. They have the process down well and know what you are in for when you arrive. The nurses who draw blood aren’t the best though. The office seems clean enough but it isn’t updated at all... The total cost will probably be around $20k. We did an IUI with them that is still going through insurance. They will go over the cost of the meds and retrieval for you before you start and set up a payment plan. They have to look into your insurance first anyway to get approval.

How was your experience with Benjamin Sandler at RMA of New York?

He’s very thorough. During the consolation Dr. Sandler goes over the whole reproductive process, your chances of conceiving and the full overview of what to expect. I was just hesitant going to a for profit place. But I’m on to my 3rd doctor and feel that I have to give RMA a fair chance too. The nurses seem to be there to support you along the way. I will say the nurses who draw blood aren’t as good as Columbia but I’m sure I can get over that. I felt that other places were too conservative and didn’t understand my rush even though I’m 36.

What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?

Go in with all of your previous blood work and a list of questions. He’s very knowledgeable so ask him anything.

Describe your experience with the nursing staff at RMA of New York.

I can ask them anything and they will get back to me ASAP.

Describe your experience with RMA of New York.

The waiting time isn’t as bad as others - is Columbia. They have the process down well and know what you are in for when you arrive. The nurses who draw blood aren’t the best though. The office seems clean enough but it isn’t updated at all.

Describe the costs associated with your care under Benjamin Sandler at RMA of New York.

The total cost will probably be around $20k. We did an IUI with them that is still going through insurance. They will go over the cost of the meds and retrieval for you before you start and set up a payment plan. They have to look into your insurance first anyway to get approval.

7

Doctor

Benjamin Sandler

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022, Successful

8

Age 37

Endometriosis

Recurrent Pregnancy Loss

East Asian

Income $100K - $199K

Only Doc Seen

IVF With Other Docs

Neutral

Successful

Review of

Dr Stein is an experienced fertility doctor. He handled my first baby and I’m now pregnant with #2. Appreciate his help in both cases. He could be quite candid with you though. As a male doctor he is less gentle than a female doctor. But at the end of the day success is what I need and he delivered so I’m quite happy...He can be quite direct and he is less gentle in certain procedures...I do not remember the exact medication I used. But I feel it was standard

[RMA of New York is] Very well organized. It’s a big fertility center so you will always be taken care of even if you may see your doctor every single time. And the wait time is reasonable. I’ve heard people who didn’t receive their medication in time with other fertility center. This never happened to me...Dr Stein is an experienced fertility doctor. He handled my first baby and I’m now pregnant with #2. Appreciate his help in both cases. He could be quite candid with you though. As a male doctor he is less gentle than a female doctor. But at the end of the day success is what I need and he delivered so I’m quite happy

How was your experience with Daniel Stein at RMA of New York?

Dr Stein is an experienced fertility doctor. He handled my first baby and I’m now pregnant with #2. Appreciate his help in both cases. He could be quite candid with you though. As a male doctor he is less gentle than a female doctor. But at the end of the day success is what I need and he delivered so I’m quite happy

What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?

He can be quite direct and he is less gentle in certain procedures

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

Dr Stein is great but busy

Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.

I do not remember the exact medication I used. But I feel it was standard

Describe your experience with RMA of New York.

Very well organized. It’s a big fertility center so you will always be taken care of even if you may see your doctor every single time. And the wait time is reasonable. I’ve heard people who didn’t receive their medication in time with other fertility center. This never happened to me

Describe the costs associated with your care under Daniel Stein at RMA of New York.

The transfer was mainly covered by my insurance so not much

8

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Unsuccessful

10

7

Age 35

3 IUI

Poor Egg Quality

Black or African-American

Income $100K - $199K

Writer

Only Doc Seen

Strongly Recommends

Neutral

Unsuccessful

Review of

She [Dr. Sekhon] always greeted my partner and I, asked us how we were, made a point to say she was happy to see us. I felt like she was rooting for us. ... The treatment was not successful but I do feel like she gave me all the facts. She’s a realist, never emotional. I felt I could trust her and will be continuing on the next phase of my treatment with her.

Clinic [RMA of New York] was fine. The way they handle billing was slightly pushy. Generally good customer service. some of the staff who take blood are amateurs and every time I’d leave with bruises all over my arm. ... I had to call and tell them to send my prescription to the pharmacy. ... By my 3rd iui I felt the team was disorganized. I had to remind them once to put in my prescription. No sensitivity on the phone.

How was your experience with Lucky Sekhon at RMA of New York?

The treatment was not successful but I do feel like she gave me all the facts. She’s a realist, never emotional. I felt I could trust her and will be continuing on the next phase of my treatment with her.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Ask lots of questions.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

She always greeted my partner and I, asked us how we were, made a point to say she was happy to see us. I felt like she was rooting for us.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

3 iui were not successful. We did 100 mg of clomid for all 3. My 3rd cycle I am not even sure it was working. First cycle I responded well, got pregnant, but miscarried.

Describe your experience with the nursing staff at RMA of New York.

By my 3rd iui I felt the team was disorganized. I had to remind them once to put in my prescription. No sensitivity on the phone.

Describe your experience with RMA of New York.

Clinic was fine. The way they handle billing was slightly pushy. Generally good customer service. some of the staff who take blood are amateurs and every time I’d leave with bruises all over my arm.

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

Around 1300

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at RMA of New York.

I had to call and tell them to send my prescription to the pharmacy.

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

7

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kimberley Thornton RMA of New York

2019, Successful

10

8

Age 40

1 IVF

Unexplained

European

Income $100K - $199K

Lawyer

3rd of 3 Docs

6 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Neutral

Successful

Review of

Dr. Thornton was wonderful to work with throughout the challenging IVF process. I appreciated the time she took to check in with me and explain the protocols, etc...Dr. Thornton adjusted my protocol and then adjusted again when by body wouldn't cooperate; she explained everything along the way and she cared about me as a person. I highly recommend working with Dr. Thornton.

RMA is large but I think that helps to ensure that they have quality doctors and lab. The downtown Soho office was more relaxed. Overall, I had a positive experience when compared with their large other competitor in NYC...Dr. Thornton was wonderful to work with throughout the challenging IVF process. I appreciated the time she took to check in with me and explain the protocols, etc.

How was your experience with Kimberley Thornton at RMA of New York?

I was 39.5 at the time of retrieval after a failed IVF with another doctor and many failed IUIs. Dr. Thornton adjusted my protocol and then adjusted again when by body wouldn't cooperate; she explained everything along the way and she cared about me as a person. I highly recommend working with Dr. Thornton.

During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?

Dr. Thornton was wonderful to work with throughout the challenging IVF process. I appreciated the time she took to check in with me and explain the protocols, etc.

Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.

We tried a few approaches but ended up with a protocol to help improve egg quality

Describe your experience with the nursing staff at RMA of New York.

great and organized

Describe your experience with RMA of New York.

RMA is large but I think that helps to ensure that they have quality doctors and lab. The downtown Soho office was more relaxed. Overall, I had a positive experience when compared with their large other competitor in NYC.

Describe your experience with your monitoring appointments at RMA of New York.

weekends were a bit of a challenge but overall fine and better compared to the other very large clinic in NYC.

Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

we had one healthy embryo to transfer after our cycle with Dr. Thornton which was great.

10

Doctor

Kimberley Thornton

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kimberley Thornton RMA of New York

2019 - 2020, Unsuccessful

6

7

Age 32 - 33

2 Fertility Medications

Unexplained

European

Income $500K+

Investor

Only Doc Seen

Doesn't Recommend

Neutral

Unsuccessful

Review of

[Dr. Michael Lederman is] Smart, but very busy and not sure he wants to dive into my specific issues. Felt like I got the same treatment as everyone else. Still no answers on my infertility and when my husband and I had blood work and testing done, it was the nurse who called with the results and often she couldn’t explain the meaning...Treatment didn’t feel specific to my situation.

Treatment didn’t feel specific to my situation [at RMA of New York]...Monitoring hours get crazy and you definitely feel like they are rushing to get you in and out. However, it’s clear they are highly recommended as the waiting room is always full. Whenever you call with a question, they do a good job of calling you back...[Dr. Michael Lederman is] Smart, but very busy and not sure he wants to dive into my specific issues. Felt like I got the same treatment as everyone else. Still no answers on my infertility and when my husband and I had blood work and testing done, it was the nurse who called with the results and often she couldn’t explain the meaning...Treatment didn’t feel specific to my situation.

How was your experience with Matthew Lederman at RMA of New York?

Smart, but very busy and not sure he wants to dive into my specific issues. Felt like I got the same treatment as everyone else. Still no answers on my infertility and when my husband and I had blood work and testing done, it was the nurse who called with the results and often she couldn’t explain the meaning.

During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?

Treatment didn’t feel specific to my situation.

Describe your experience with RMA of New York.

Monitoring hours get crazy and you definitely feel like they are rushing to get you in and out. However, it’s clear they are highly recommended as the waiting room is always full. Whenever you call with a question, they do a good job of calling you back

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy

6

Doctor

Matthew Lederman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

7

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Successful

8

Age 36

1 IVF

European

Operations

Only Doc Seen

Neutral

Successful

Review of

When we wanted to keep trying naturally before we decided to use IVF, Dr. Stein was patient with us and gave my wife and me the space to try. He didn't rush us to IVF, and in the end, it was our decision. He was clear about expectations and always approached us each step of the way with information and statistics. We believe information is power, so the more we knew the better...He's not going to hold your hand the entire way, but he'll tell it to you straight and that helped ease our anxiety about the process.

It was expensive [at RMA of New York], I think the entire process ran around $13 to $15k. That was after deductibles were met. But we also had insurance that covered most of the process...There as just SO many patients so you can feel sometimes a little lost in the shuffle, even with a coordinator. It is important to always come with a list of questions and really confirm timelines. From retrieval to implantation was longer than we thought and that was a bit of an emotional rollercoaster.

How was your experience with Daniel Stein at RMA of New York?

When we wanted to keep trying naturally before we decided to use IVF, Dr. Stein was patient with us and gave my wife and me the space to try. He didn't rush us to IVF, and in the end, it was our decision. He was clear about expectations and always approached us each step of the way with information and statistics. We believe information is power, so the more we knew the better.

What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?

He's not going to hold your hand the entire way, but he'll tell it to you straight and that helped ease our anxiety about the process.

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

Often Dr. Stein would talk to my wife in a compassionate but clinical way. He didn't hide the challenges or the process, but he wasn't void of emotion either. He was compassionate but forthright with setting expectations.

Describe your experience with RMA of New York.

There as just SO many patients so you can feel sometimes a little lost in the shuffle, even with a coordinator. It is important to always come with a list of questions and really confirm timelines. From retrieval to implantation was longer than we thought and that was a bit of an emotional rollercoaster.

Describe the costs associated with your care under Daniel Stein at RMA of New York.

It was expensive, I think the entire process ran around $13 to $15k. That was after deductibles were met. But we also had insurance that covered most of the process.

What specific things went wrong at RMA of New York?

Provided conflicting information
Failed to convey critical information

8

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Taraneh Nazem RMA of New York

2022 - 2023, Successful

9

8

Age 35 - 36

1 IVF

Male Factor

Uterine Fibroids

Black or African-American

Income $200K - $499K

Business Executive

Only Doc Seen

Strongly Recommends

Neutral

Successful

Review of

Dr. Nazem is great at explaining processes, procedures, and next steps. Our IVF cycle was very straightforward with no complications, but I have no doubt that if we did encounter setbacks Dr. Nazem would have done a great job with managing and adjusting expectations and course of treatment...very personable and takes time to get to know her patients, and their partners, and build the rapport necessary for this stressful treatment.

[RMA of New York] Front desk staff could use a lesson in business etiquette, proper attire, and professionalism. Interactions with them got the job done, sure, but left some to be desired. They tend to be curt and cold and friendly faces would be nice during this stressful time...Their patient portal and emailed instructions often differed leading to confusion. It took being very vigilant and reporting these discrepancies to leadership to ensure that we were receiving correct updates and protocol changes.

How was your experience with Taraneh Nazem at RMA of New York?

Dr. Nazem is great at explaining processes, procedures, and next steps. Our IVF cycle was very straightforward with no complications, but I have no doubt that if we did encounter setbacks Dr. Nazem would have done a great job with managing and adjusting expectations and course of treatment.

What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?

Be open and candid. Dr. Nazem is very supportive.

During treatment, were you treated like a number or a human with Taraneh Nazem at RMA of New York?

Dr. Nazem is very personable and takes time to get to know her patients, and their partners, and build the rapport necessary for this stressful treatment.

Describe the protocols Taraneh Nazem used in your cycles at RMA of New York and their degree of success.

We had one round of stims, one egg retrieval inclusive of embryo creation and PGT testing, and one (successful) transfer. We had male factor infertility so my IVF course of treatment was pretty standard and unremarkable.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Ullman)

Nursing staff seemed to be a revolving door tbh. Didn't seem to have one assigned nurse per patient or that any nurse had a dedicated patient panel. Connecting with care coordination and financial coordination was also a chore.

Describe your experience with RMA of New York.

Front desk staff could use a lesson in business etiquette, proper attire, and professionalism. Interactions with them got the job done, sure, but left some to be desired. They tend to be curt and cold and friendly faces would be nice during this stressful time.

Describe your experience with your monitoring appointments at RMA of New York.

Offered lots of scheduling options for flexibility.

Describe the costs associated with your care under Taraneh Nazem at RMA of New York.

We had insurance coverage, but total cost of care out of pocket including medication cost was likely between $7000-$8000.

Describe Taraneh Nazem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

We were only allowed to transfer one embryo. We would have welcomed the opportunity to transfer multiple but went along with protocol.

What specific things went wrong at RMA of New York?

Failed to inform you of changes in protocol
Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

Their patient portal and emailed instructions often differed leading to confusion. It took being very vigilant and reporting these discrepancies to leadership to ensure that we were receiving correct updates and protocol changes.

9

Doctor

Taraneh Nazem

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Taraneh Nazem RMA of New York

2023, Successful

9

8

1 IUI

1 Egg Freezing

Donor Sperm

East Asian

Income $200K - $499K

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Neutral

Successful

Review of

Dr Stein was very knowledgeable and provided me with valuable information about the process and options available to me. He was also helpful with my various follow up questions. Dr Stein is friendly but also honest and frank when needed...Depending on what your process looks like, your visits with Dr Stein may seem brief, but this may simply mean things are going well and no additional consultations or visits (beyond the normal monitoring) are needed

RMA is a large organization so the benefits of this is that there is a large support team and everything is well run - from the check in staff, to the monitoring nurses and even the finance team...If your personal preference is to have more in-depth consultations/conversations with your doctor, consider a smaller fertility clinic rather than RMA...My dedicated nurse was always available to answer any questions I had and the whole supporting staff and team worked together perfectly to schedule appointments and provide clear instructions and next steps.

How was your experience with Daniel Stein at RMA of New York?

Dr Stein was very knowledgeable and provided me with valuable information about the process and options available to me. He was also helpful with my various follow up questions. Dr Stein is friendly but also honest and frank when needed.

What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?

Depending on what your process looks like, your visits with Dr Stein may seem brief, but this may simply mean things are going well and no additional consultations or visits (beyond the normal monitoring) are needed. Dr Stein and his team are always very responsive so you are always able to contact them for additional information between visits if needed. If your personal preference is to have more in-depth consultations/conversations with your doctor, consider a smaller fertility clinic rather than RMA.

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

Dr Stein was always very friendly and helpful and he and his team was always available for any questions.

Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.

I underwent the egg freezing process some years ago. When I decided I wanted to start a family, Dr Stein explained the option of IUI and IVF to me. We decided to try one round of IUI. When that was unsuccessful, we decided to try IVF using half of my frozen eggs. I had one transfer and am currently in the early stages of pregnancy.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jackie Fried)

RMA is a large organization so every thing is very organized and runs smoothly. My dedicated nurse was always available to answer any questions I had and the whole supporting staff and team worked together perfectly to schedule appointments and provide clear instructions and next steps.

Describe your experience with RMA of New York.

RMA is a large organization so the benefits of this is that there is a large support team and everything is well run - from the check in staff, to the monitoring nurses and even the finance team. They also have various office locations in Manhattan so you can easily find a location that is most convenient for you. They also have an office that opens on the weekends, which is helpful in case you have appointments or need to call a doctor/nurse.

Describe the costs associated with your care under Daniel Stein at RMA of New York.

Total out of pocket costs will depend on your insurance coverage. The medication for the egg freezing process is the most expensive portion (can be up to $10k depending how much medication you need) if your insurance coverage does not cover all or majority of the costs. Egg storage is about $1000 per year after the first year (first year is included as part of the process). Each round of IUI is about $1500. Total IVF out of pocket can be up to $5000 as may insurance carriers do not cover genetic testing, which is required as part of IVF process at RMA.

Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

RMA only allows for transfer of one embryo at a time.

9

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022, 24 Eggs Frozen

10

8

Age 34

1 Egg Freezing

Accountant

Only Doc Seen

Strongly Recommends

Neutral

Successful

Review of

I was lucky to have Dr. Sekhon as my doctor through an egg freezing cycle. She was transparent, and explained things to me in a way that was easy to understand, and used examples which helped me manage my expectations. She made me feel like she was accessible throughout the entire process...was accessible, and talked me through the process with as much detail as I needed, even illustrating the process for me to visually understand the process and procedure.

With regards to the [RMA of New York] clinic staff they were generally good, with a friendly bedside manner. Check in was very easy and I was never waiting too long for my appointment. I wish I had known that the anesthesiologist was going to be an extra out of pocket cost (due anesthesiologist not taking insurance) when I had my initial consultation though.

How was your experience with Lucky Sekhon at RMA of New York?

I was lucky to have Dr. Sekhon as my doctor through an egg freezing cycle. She was transparent, and explained things to me in a way that was easy to understand, and used examples which helped me manage my expectations. She made me feel like she was accessible throughout the entire process.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Just remember that depending on the timing of your cycle, Dr. Sekhon may not be the one to perform the procedure, and might not be present at all monitoring appointments.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

I felt like Dr Sekhon was accessible, and talked me through the process with as much detail as I needed, even illustrating the process for me to visually understand the process and procedure.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

I had a fairly straight-forward procedure being done for egg freezing, therefore the approach was relatively straightforward. I appreciate that the medication order was prescribed for a quantity which allowed me to order the medications only once through my specialty pharmacy, rather than multiple orders which would have required additional costs. We started with monitoring every two to three days, and eventually increased to daily monitoring, to ensure we knew the right time to administer the trigger shot. All in all a fairly straightforward process and procedure.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Mauli Maniar, then Jennifer Needle)

The fertility care coordinator changed during my course of treatment. It would have been good to get an email to transition the care coordinator.

Describe your experience with RMA of New York.

With regards to the clinic staff they were generally good, with a friendly bedside manner. Check in was very easy and I was never waiting too long for my appointment. I wish I had known that the anesthesiologist was going to be an extra out of pocket cost (due anesthesiologist not taking insurance) when I had my initial consultation though.

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

A lot of my treatment was covered by insurance, however there were the following co-pays/out of pocket costs: - Specialist visit co-pays, for each visit, including each day of monitoring - Medication co-pays, for each 5 different types of medications - Anethesiologist fee, as they did not take insurance. $950 was the rate when I had my procedure. -

What specific things went wrong at RMA of New York?

Lost or damaged samples

Describe the specific things that went wrong at RMA of New York.

There was a day where there were a couple of administrative mistakes at the clinic; where my scan was displaying a different patient name after my first ultrasound, and I had to provide a urine sample twice because the first sample had accidentally been discarded.

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2021, Successful

10

8

Age 37 - 39

4 IUI

4 IVF

Diminished Ovarian Reserve

Poor Egg Quality

Recurrent Pregnancy Loss

Unexplained

European

East Asian

Income $100K - $199K

Teacher

Only Doc Seen

Donor Sperm

LGBTQ+

Strongly Recommends

Neutral

Successful

Review of

Dr. Sekhon is warm, direct, and very knowledgeable. I had multiple challenges in achieving a viable pregnancy, and I appreciated how she always referenced the science, data, and studies to inform decision-making in my care. As a patient, I felt informed and empowered to make the decisions. She was patient and persistent in my case, trying varying protocols, and I'm extremely happy that I'm now pregnant

Due to the size of the [RMA of New York] practice, I felt like I could always get an appointment when I needed, but sometimes it was very impersonal due to interacting with staff or providers who didn't know me or my case...I had several nurses as primary point of contact during my several years of fertility treatments. Our contact was mostly over the phone

How was your experience with Lucky Sekhon at RMA of New York?

Dr. Sekhon is warm, direct, and very knowledgeable. I had multiple challenges in achieving a viable pregnancy, and I appreciated how she always referenced the science, data, and studies to inform decision-making in my care. As a patient, I felt informed and empowered to make the decisions. She was patient and persistent in my case, trying varying protocols, and I'm extremely happy that I'm now pregnant!

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Try to arrange your schedule to see her in person. Ask the nurses to schedule your appointments on the days when she's monitoring as much as possible. That in person contact is invaluable.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

Dr. Sekhon was always warm, personable and attentive to my case in person. RMA of New York is a large group practice with multiple locations, and I wasn't always able to do my monitoring appointments at the location she was working at, so on days I saw different doctors I felt more like number.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

IUI with clomid. IVF. Co-IVF when my eggs were not producing viable embryos. Polypectomy prior to starting FET. Lupron prior to IVF after unsuccessful frozen embryo transfers.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie, then Julia)

I had several nurses as primary point of contact during my several years of fertility treatments. Our contact was mostly over the phone. Connie and I built a rapport over time, but later I believe Julia took over for her, though I wasn't directly informed of the change. At times other nurses covered for them. It's hard to build a connection with just brief phone calls. I did have a consistent and positive relationship with Jennifer, the IVF Coordinator. She was warm, responsive and compassionate.

Describe your experience with RMA of New York.

Fertility treatment was the most intensive medical experience I've ever gone through, with frequent appointments. Before embarking on it, I didn't realize how many different staff and doctors I would interact with in a large group practice with multiple locations. Due to the size of the practice, I felt like I could always get an appointment when I needed, but sometimes it was very impersonal due to interacting with staff or providers who didn't know me or my case.

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, Successful

8

Age 29 - 30

1 IUI

1 IVF

Anovulation

Diminished Ovarian Reserve

PCOS

Middle Eastern

Income $100K - $199K

4th of 4 Docs

5 Fertility Medications With Other Docs

Neutral

Successful

Review of

Dr. Stein knows what he's doing...Initially, he was very confident that we would be able to conceive. His confidence fell a little bit when we realized that I wasn't reacting to the injections the way I should have been...During our second IVF cycle, Dr. Stein adjusted the protocol and we retrieved 8 eggs...We were able to achieve pregnancy (despite being told that the embryo was B- to C grade

RMA has been around for a long time. They have a lot of facilities around the state and a knowledgeable staff. That was important to me since I was giving them so much of my time and money. Unfortunately because it's such a big practice, you're sometimes treated more like a number. You don't get a ton of personalized care (although staff did begin to remember my name towards the end). Sometimes I wished that I went to a smaller clinic, but ultimately we achieved our goal of getting pregnant, so I can't complain.

How was your experience with Daniel Stein at RMA of New York?

Dr. Stein knows what he's doing. He'll be the first to tell you that he has over 24 years of experience and that's important when you're trusting someone with so much money (and your sanity as well). Initially, he was very confident that we would be able to conceive. His confidence fell a little bit when we realized that I wasn't reacting to the injections the way I should have been. Our first IVF cycle ended up getting cancelled before retrieval as I was not producing enough eggs. During our second IVF cycle, Dr. Stein adjusted the protocol and we retrieved 8 eggs. 6 were mature and 3 made it to blast. Of those 3. 2 tested PGS normal and we transferred 1 embryo in late Spring. We were able to achieve pregnancy (despite being told that the embryo was B- to C grade). The IVF process was pretty difficult, but I'm thankful that RMA was able to help me.

What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?

Don't be afraid to ask questions or express concerns. He always did his best to respond. We had some issues that came up and he personally made sure they were resolved.

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

I kind of felt like I was in a farm/factory. The doctor will just look at your chart really quickly and come into the room to monitor you. I understand that this the case with most fertility clinics since there are SOOO many patients that are going through similar struggles.

Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.

Our first cycle with Dr. Stein was supposed to be an IUI cycle. He decided to use injectable medications (Menopur) as we didn't have much luck with oral ones. The IUI ended up getting cancelled when I produced too many follicles. Dr. Stein didn't want to risk conceiving multiples and I was disappointed, but understood. Our second cycle with him was IVF. Unfortunately that cycle resulted in too few follicles growing, so we cancelled that one as well as we didn't see a point in doing a retrieval for only 2 eggs. It was devastating to know that I wasn't responding properly to the medications. We went ahead and did an IUI in the hopes that one of the 2 eggs would get fertilized. That cycle resulted in a chemical pregnancy. Prior to our final cycle with Dr. Stein, he decided to adjust the protocol since I was a poor responder. He added Lupron and took out Gonal F. I injected about 6 vials of Menopur per day which resulted in 8 eggs post retrieval. (6 of them mature).

Describe your experience with the nursing staff at RMA of New York.

The nursing staff was pretty good. Initially the nurses responded quickly to my emails and questions. Towards the end of my time at RMA, I noticed that the nurses weren't as quick to answer emails.

Describe your experience with RMA of New York.

RMA has been around for a long time. They have a lot of facilities around the state and a knowledgeable staff. That was important to me since I was giving them so much of my time and money. Unfortunately because it's such a big practice, you're sometimes treated more like a number. You don't get a ton of personalized care (although staff did begin to remember my name towards the end). Sometimes I wished that I went to a smaller clinic, but ultimately we achieved our goal of getting pregnant, so I can't complain.

Describe your experience with your monitoring appointments at RMA of New York.

Monitoring appointments were simple. It was on a first come-first serve basis. Now that Covid 19 is an issue, that's no longer a case. You can request a time to come in for monitoring hours and they will usually honor that time.

Describe the costs associated with your care under Daniel Stein at RMA of New York.

We were lucky that our insured covered most costs for all cycles. We had to pay out of pocket for ICSI and for PGS Testing which costs around $3,000 total.

Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

Dr. Stein believes that elective single embryo transfer will yield the best results and reduce risks to mother and baby.

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at RMA of New York.

On the week that I was supposed to receive the medication for my second IVF cycle, my IVF coordinator was on vacation, so my medication was not ordered in a timely manner. I had to make some phone calls and do a little bit of complaining, but was resolved (mostly due to my diligence). At another point, a nurse sent someone else's prescription to a random pharmacy under my name. I notified them immediately and they apologized.

8

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Successful

9

7

Age 33

1 IVF

Male Factor

Uterine Fibroids

European

Ashkenazi Jewish

Income $200K - $499K

Lawyer

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Neutral

Successful

Review of

Dr. Sekhon was very informative and easy to talk to. She was very blunt and straight to the point. She made sure to answer all of my questions and never made me feel stupid for asking them. I felt as though I was receiving quality care throughout the entire experience...don't expect to see the doctor for more than three minutes at a time as this practice is extremely busy. if you don't mind minimal interaction with your doctor, then this is the correct avenue, however, if you want to spend a substantial amount of time with your doctor at each visit and constantly need explanation as to each step then go with a doctor in a smaller practice

RMA has A LOT of patients so you will likely not feel like a unique flower there. on the upside, they have done this A LOT and they know exactly what they're doing. they don't need to second guess your treatment strategy because they essentially have an algorithm that they're working off of so they know just how to approach your particular situation...you don't always get the one on one care that you expect when you pay 20k for treatment...don't expect to see the doctor for more than three minutes at a time...it was evident that the nursing staff was extremely busy and did not really have the time to be attentive and provide exceptional one on one care,

How was your experience with Lucky Sekhon at RMA of New York?

Dr. Sekhon was very informative and easy to talk to. She was very blunt and straight to the point. She made sure to answer all of my questions and never made me feel stupid for asking them. I felt as though I was receiving quality care throughout the entire experience.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

don't expect to see the doctor for more than three minutes at a time as this practice is extremely busy. if you don't mind minimal interaction with your doctor, then this is the correct avenue, however, if you want to spend a substantial amount of time with your doctor at each visit and constantly need explanation as to each step then go with a doctor in a smaller practice

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

RMA is extremely busy and its understandable that you don't always get the one on one care that you expect when you pay 20k for treatment

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

Dr. Sekhon was very careful to ensure that everything went according to plan and may have been overly cautious, sometimes requiring that I come in daily for monitoring. I prefer to be overly cautious and I did not mind this one bit. I like the fact that the treatment plan was so comprehensive and created after hundreds of patients - Dr. Sekhon knows exactly what needs to be done

Describe your experience with the nursing staff at RMA of New York.

it was evident that the nursing staff was extremely busy and did not really have the time to be attentive and provide exceptional one on one care, but that was fine because I was in a rush most mornings when I was there and didn't feel the need to stop and chat for an extended period of time

Describe your experience with RMA of New York.

RMA has A LOT of patients so you will likely not feel like a unique flower there. on the upside, they have done this A LOT and they know exactly what they're doing. they don't need to second guess your treatment strategy because they essentially have an algorithm that they're working off of so they know just how to approach your particular situation

Describe your experience with your monitoring appointments at RMA of New York.

you had to arrive before 9 am or they literally would make you leave and return the next day. sometimes you need to know what your blood levels are that day and you cannot wait one more day to do so - that was really annoying. sometimes I had to run there to make it to the 9 am cutoff. Also, it was about an hour wait every time.

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

20k

What specific things went wrong at RMA of New York?

Lost paperwork
Failed to inform you of changes in protocol
Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

The clinic isn't run that well. They make mistakes and they're not very hospitable, but its nothing I cant tolerate. for example, my husband provided a sample and a few months later, was told that they don't have a sample from him. they eventually found it but it seemed like they either misplaced the paperwork or someone on the team didn't input the information correctly into their system

9

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

7

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Successful

7

8

Age 30

1 IVF

European

Income $100K - $199K

Engineer

Only Doc Seen

Neutral

Successful

Review of

He [Dr. Benjamin Sandler] told me to try with a single embryo transfer because he was confident it would be successful...I have met Dr. Sandler only twice. Regardless, I got the results I was promised on our initial consult visit so I am not upset...Maybe Dr. Sandler's involvement would've been more present if the 1st round of IVF would've been unsuccessful, but luckily I will never know...On our initial consult he told me I was the ideal candidate for IVF and that I will leave his office pregnant in a matter of couple of weeks. He was right. We started with the medication to prepare for egg retrieval which I was on for about 10 days, on the first cycle day after my initial visit (talk about not wasting any time). I was put on progesterone as well to make sure the lining was prepared to keep the pregnancy.

During the lab hours and constant blood draws there were always many different nurses working [at RMA of New York], I think I never saw the same nurse twice during my time there...Very efficient scheduling, we started our treatment two weeks after our initial consult. A lot of staff to help with the amount of patients so no long wait times. The lab testing in the morning had a good system in place on a 1st come- 1st serve basis. It was a clean environment. Be prepared to wait with A LOT of women especially during lab times, it was mind blowing to see how many women actually go through fertility treatments. It is difficult to feel important.

How was your experience with Benjamin Sandler at RMA of New York?

We were blessed with our miracle baby on our 1st IVF attempt, so I am very grateful for the expertise of RMA and Dr.Sandler. However, I feel if this would've been a 3rd or 4th attempt which often is the reality for fertility patients I would've felt neglected and just like one of many. Maybe Dr. Sandler's involvement would've been more present if the 1st round of IVF would've been unsuccessful, but luckily I will never know.

What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?

Be prepared to not see him much :-)

During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?

The clinic is very busy, and during the entire process and countless visits I have met Dr. Sandler only twice. Regardless, I got the results I was promised on our initial consult visit so I am not upset.

Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.

On our initial consult he told me I was the ideal candidate for IVF and that I will leave his office pregnant in a matter of couple of weeks. He was right. We started with the medication to prepare for egg retrieval which I was on for about 10 days, on the first cycle day after my initial visit (talk about not wasting any time). I was put on progesterone as well to make sure the lining was prepared to keep the pregnancy.

Describe your experience with the nursing staff at RMA of New York.

During the lab hours and constant blood draws there were always many different nurses working, I think I never saw the same nurse twice during my time there. I wish I remember the nurse who was getting me ready for my egg retrieval, she was the kindest soul who made me laugh when all I wanted to do is cry because I was so nervous. She told me everything would be fine and she was right.

Describe your experience with RMA of New York.

Very efficient scheduling, we started our treatment two weeks after our initial consult. A lot of staff to help with the amount of patients so no long wait times. The lab testing in the morning had a good system in place on a 1st come- 1st serve basis. It was a clean environment. Be prepared to wait with A LOT of women especially during lab times, it was mind blowing to see how many women actually go through fertility treatments. It is difficult to feel important.

Describe the costs associated with your care under Benjamin Sandler at RMA of New York.

We paid roughly $5,000(mainly for medication) the rest was covered by insurance.

Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

He told me to try with a single embryo transfer because he was confident it would be successful.

7

Doctor

Benjamin Sandler

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, Successful

4

7

Age 35 - 36

3 IUI

1 IVF

European

Income $200K - $499K

Only Doc Seen

Doesn't Recommend

Neutral

Successful

Review of

[Dr. Daniel Stein] he's very direct. i never got a diagnosis, but i also never pushed him about why that might be. I'm not sure he could pick me out of a lineup, but I trusted he was making the right recommendations given our situation...if you want a lot of handholding go elsewhere. If you're okay with no-nonsense, he's your guy.

[RMA of New York] It's a factory. they're organized and efficient, but for the most part you're not an individual. They're very organized and it's clear their systems are data driven. I was lucky not to have too many setbacks - and none that were terribly upsetting - so my experience was probably pretty straight forward (so far!)...[nurses are] Always happy to answer even the lamest of questions. Very understanding and compassionate.

How was your experience with Daniel Stein at RMA of New York?

he's very direct. i never got a diagnosis, but i also never pushed him about why that might be. I'm not sure he could pick me out of a lineup, but I trusted he was making the right recommendations given our situation.

What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?

if you want a lot of handholding go elsewhere. If you're okay with no-nonsense, he's your guy.

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

The practice is a well-run factory, but clearly a factory. I don't require a lot of hand holding, so I didn't push it that much, but it still felt like only the nurses knew me from anyone else. They are fantastic.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Eliza)

Always happy to answer even the lamest of questions. Very understanding and compassionate.

Describe your experience with RMA of New York.

It's a factory. they're organized and efficient, but for the most part you're not an individual. They're very organized and it's clear their systems are data driven. I was lucky not to have too many setbacks - and none that were terribly upsetting - so my experience was probably pretty straight forward (so far!).

Describe the costs associated with your care under Daniel Stein at RMA of New York.

IFV was $21K. IUIs were covered by my insurance, so copays were a couple hundred bucks for 4 cycles

4

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

7

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020 - 2021, Successful

10

8

Age 36 - 37

2 IUI

2 IVF

European

Income $200K - $499K

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Neutral

Successful

Review of

Dr. Sekhon is very knowledgeable and knows how to explain complex procedures in a straightforward manner without being condescending. As someone who works extensively with data, I appreciated her having numbers and statistics for me whenever I asked for them. She answered my many questions over the phone and via email. When it was time to deliver bad news, she called me personally outside of business hours, which I appreciated. Dr. Sekhon was always there with a plan and next steps, which helps you keep going during such a stressful and difficult time.

There are multiple [RMA of New York] offices. The wait can be a bit long if you're not one of the first patients there for monitoring. Downtown office was closed on the weekends so it was bit of a long commute for me if I needed monitoring on a Sat or Sun...The nurses were all very nice and efficient. However, I sometimes needed to call for information/results or to request that my prescription be sent to the pharmacy.

How was your experience with Lucky Sekhon at RMA of New York?

Dr. Sekhon is very knowledgeable and knows how to explain complex procedures in a straightforward manner without being condescending. As someone who works extensively with data, I appreciated her having numbers and statistics for me whenever I asked for them. She answered my many questions over the phone and via email. When it was time to deliver bad news, she called me personally outside of business hours, which I appreciated. Dr. Sekhon was always there with a plan and next steps, which helps you keep going during such a stressful and difficult time.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Research and ask questions, but don't get ahead of yourself. I found myself researching topics that ultimately weren't applicable to me.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

I did a couple TI and IUI cycles. I then did two rounds of IVF. The first round resulted in no viable embryos while the second one was successful (had a daughter after the first FET).

Describe your experience with the nursing staff at RMA of New York.

The nurses were all very nice and efficient. However, I sometimes needed to call for information/results or to request that my prescription be sent to the pharmacy.

Describe your experience with RMA of New York.

There are multiple offices. The wait can be a bit long if you're not one of the first patients there for monitoring. Downtown office was closed on the weekends so it was bit of a long commute for me if I needed monitoring on a Sat or Sun.

Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

Dr. Sekhon suggested a freeze all cycle, PGT-A and single embryo transfer.

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Alan Copperman RMA of New York

2016 - 2020, Successful

8

Age 36 - 40

2 IUI

1 IVF

1 Egg Freezing

Unexplained

Ashkenazi Jewish

Professor

Only Doc Seen

Fertility Medications With Other Docs

Neutral

Successful

Review of

Dr. Copperman was warm and personable, but also very direct and factual. I appreciated that he discussed data and probability to give us accurate expectations. He came across as very knowledgeable and trustworthy...You will mostly interact with [his] assistants, but they are all excellent. There were some times when Dr. Copperman did contact me directly, though, and that was appreciated.

She [RMA of NY nurse] was super warm and personable and was always very responsive when I had questions...I underwent IVF in March/April 2020, at the height of the pandemic. I was super nervous and stressed, but the clinic was very organized and responsive and definitely put me at ease. Luckily, despite the stress, I had a successful transfer.

How was your experience with Alan Copperman at RMA of New York?

Dr. Copperman was warm and personable, but also very direct and factual. I appreciated that he discussed data and probability to give us accurate expectations. He came across as very knowledgeable and trustworthy.

What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?

You will mostly interact with Dr. Copperman’s assistants, but they are all excellent. There were some times when Dr. Copperman did contact me directly, though, and that was appreciated.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn Banks)

Our coordinator Samantha was fabulous! She was super warm and personable and was always very responsive when I had questions. The nurse Jordyn Banks was also great.

Describe your experience with RMA of New York.

I underwent IVF in March/April 2020, at the height of the pandemic. I was super nervous and stressed, but the clinic was very organized and responsive and definitely put me at ease. Luckily, despite the stress, I had a successful transfer.

8

Doctor

Alan Copperman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Alan Copperman RMA of New York

Successful

10

7

1 IVF

European

Income $500K+

2nd of 2 Docs

2 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Neutral

Successful

Review of

[Dr. Sekhon has] Excellent bedside manners, positive attitude, Seems very confident in the treatment plan, made me feel very well taken care of. Unfortunately monitoring visits don’t allow much time for discussions, but in my Zoom appointments the doctor went over everything in detail...Book consults separately from monitoring visits as mornings are very busy and doctor doesn’t have much time

[at RMA of New York] I was a bit disappointing in the service level now compared to 5 years ago when I first started seeing them. Phone lines were sooo busy, I got incorrect information from the telephone operator/nurse (nothing serious just concerning opening hours), I had to call back to get the information already requested....

How was your experience with Lucky Sekhon at RMA of New York?

Excellent bedside manners, positive attitude, Seems very confident in the treatment plan, made me feel very well taken care of. Unfortunately monitoring visits don’t allow much time for discussions, but in my Zoom appointments the doctor went over everything in detail.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Book consults separately from monitoring visits as mornings are very busy and doctor doesn’t have much time

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)

Friendly and detail oriented

Describe your experience with RMA of New York.

I was a bit disappointing in the service level now compared to 5 years ago when I first started seeing them. Phone lines were sooo busy, I got incorrect information from the telephone operator/nurse (nothing serious just concerning opening hours), I had to call back to get the information already requested

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy
Lost appointments
Failed to send your chart to another clinic
Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

I saw Dr Stein before I switched to Dr Sekhon. I was not pleased with his bedside manners and his coordinator. She called in wrong prescriptions to my pharmacy which resulted in me having to wait on line to reach her (coordinators don’t have a direct line which makes communication very hard). She also never sent me the treatment protocol after I asked 4 times for it.

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

7

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022, Successful

10

8

Age 33

Unexplained

South Asian

Income $100K - $199K

2nd of 2 Docs

2 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Neutral

Successful

Review of

Dr. Lucky [Sekhon] was very responsive and always gave me time to ask any questions...was really great - made me feel comfortable and at ease. I would highly recommend her! She was very responsive and explained everything really well. The best part was her being available for any questions via email...If you can, try to see Dr. Lucky for all your monitoring appointments - she's really great!

The clinic [RMA of New York] is very busy and there are a lot of patients. But, if you get there on time, it's usually not too bad of a wait time. The doctors are all different and you'll probably see someone different each appointment but they're all nice...Dr. Lucky [Sekhon] was very responsive and always gave me time to ask any questions...was really great - made me feel comfortable and at ease. I would highly recommend her! She was very responsive and explained everything really well. The best part was her being available for any questions via email...If you can, try to see Dr. Lucky for all your monitoring appointments - she's really great!

How was your experience with Lucky Sekhon at RMA of New York?

Dr. Lucky was really great - made me feel comfortable and at ease. I would highly recommend her! She was very responsive and explained everything really well. The best part was her being available for any questions via email.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

If you can, try to see Dr. Lucky for all your monitoring appointments - she's really great!

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

Dr. Lucky was very responsive and always gave me time to ask any questions.

Describe your experience with RMA of New York.

The clinic is very busy and there are a lot of patients. But, if you get there on time, it's usually not too bad of a wait time. The doctors are all different and you'll probably see someone different each appointment but they're all nice.

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of