RMA of New York

18 doctors work here

Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4
67% strongly recommend
538 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.5
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
4 Reviews
Rated 9.9
Strongly recommend: 100%9.9
Lucky Sekhon
RMA of New York
91% strongly recommend
71 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 3%9.6
Eric Flisser
RMA of New York
89% strongly recommend
52 Reviews
Rated 9.3
Strongly recommend: 89%Neutral: 6%Don't recommend: 5%9.3
Matthew Lederman
RMA of New York
73% strongly recommend
36 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 17%Don't recommend: 10%8.8
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
65% strongly recommend
100 Reviews
Rated 8.6
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
68% strongly recommend
23 Reviews
Rated 8.5
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.5
Tia Jackson-Bey
RMA of New York
79% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 79%Don't recommend: 21%8.3
Tanmoy Mukherjee
RMA of New York
58% strongly recommend
31 Reviews
Rated 8
Strongly recommend: 58%Neutral: 22%Don't recommend: 20%8
Alan Copperman
RMA of New York
56% strongly recommend
50 Reviews
Rated 7.2
Strongly recommend: 56%Neutral: 10%Don't recommend: 34%7.2
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
NY - Downtown
594 Broadway
New York, NY 10012
NY - Eastside
635 Madison Ave
New York, NY 10022
NY - Mount Sinai
5 East 98th St
New York, NY 10029
NY - Westside
200 West 57th St
New York, NY 10019
Westchester
311 North St
White Plains, NY 10605
Show 4 more

91 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
7
Age 34 - 35
3 IUI
1 IVF
Unexplained
South Asian
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr Flisser was very responsive during all of my treatment cycles. Always available to answer any questions and very prompt as well. He gives you a realistic idea of what to expect during the process and was also available to answer questions even after I had transferred care to my OB at 8 weeks gestation. Very caring and knowledgeable... We were diagnosed with unexplained infertility. We tried clomid with IUI for 3 cycles and then moved on to IVF
The doctors [at RMA NY] are great clinicians and very responsive. Same with the nurses. Yes, there are a large number of patients in the morning during monitoring hours however the clinic does a great job of keeping organized and making sure you’re informed about all results in a timely fashion. The one thing I did not like about the clinic was the billing department . They sent bills a year and half after I was discharged from the clinic for amounts that had been paid by my insurance already.
How was your experience with Eric Flisser at RMA of New York?
Please see prior answer. He is very caring and knowledgeable. He has remained responsive through the whole treatment process and even after. Gives realistic expectations. Would definitely recommend him
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Trust him. If you have questions don’t hesitate to ask as he is very open and responsive to answering them.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr Flisser was very responsive during all of my treatment cycles. Always available to answer any questions and very prompt as well. He gives you a realistic idea of what to expect during the process and was also available to answer questions even after I had transferred care to my OB at 8 weeks gestation. Very caring and knowledgeable
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
We were diagnosed with unexplained infertility. We tried clomid with IUI for 3 cycles and then moved on to IVF which worked on the first cycle for us. Never did he push us to go one way or the other but rather always gave us our options and allowed us to chose
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Ariel and Courtney )
Great staff and very prompt in calling back with test results
Describe your experience with RMA of New York.
The doctors are great clinicians and very responsive. Same with the nurses. Yes, there are a large number of patients in the morning during monitoring hours however the clinic does a great job of keeping organized and making sure you’re informed about all results in a timely fashion. The one thing I did not like about the clinic was the billing department . They sent bills a year and half after I was discharged from the clinic for amounts that had been paid by my insurance already. Specifically Destiny C from their collections department called me saying I would be sent to collections for the amount and I called my insurance and found out The bill was paid by them and they I was being illegally charged for it
Describe the costs associated with your care under Eric Flisser at RMA of New York.
Cycles covered by insurance. Had to pay few thousand for medications and for anesthesiologist and genetic testing
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Happy to have had single embryo transfer as multiples could have led to a complicated pregnancy
10
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
8
Age 35
Male Factor
Poor Egg Quality
Tubal Blockage
East Asian
South Asian
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Donor Eggs With Other Docs
Neutral
Neutral
Unsuccessful
My first interaction with Dr. Flisser was for a consultation after 2 failed IVF cycle. He suggested to do another IVF with my eggs inspite of having failed cycles with my own eggs but after a through search and soul searching I have decided to do a donor egg IVF cycle which Dr. Flisser agreed...We have used a shared donor egg and had a medicated embryo transfer (Estrace and Progresterone used)
The office [of RMA of New York] could get busy during monitoring hours but rest assured that you will be seen. Navigating the process might be overwhelming for a new patient but there is always a nurse that you can ask if you have any concerns after a visit...We will be using a shared donor cycle with ICSI and PGT; Frozen Embryo Transfer at a later date. total cost for the cycle is about $ 29,000.
How was your experience with Eric Flisser at RMA of New York?
My first interaction with Dr. Flisser was for a consultation after 2 failed IVF cycle. He suggested to do another IVF with my eggs inspite of having failed cycles with my own eggs but after a through search and soul searching I have decided to do a donor egg IVF cycle which Dr. Flisser agreed. I will continue to meet him once in a while during monitoring hours (they have different doctors doing monitoring hours) but if I see him, he will answer my questions and I didn't feel rushed asking them.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Have your questions ready. Know and write your "infertility story/journey" so you have something to refer to during consultations and monitoring hours. Don't be afraid to discuss any suggestions or anything that might help success with your cycle.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
He reviewed with me my previous cycle in their clinic while I was in the consultation. He listened and answered all my questions during the visit. After a failed cycle, I met with him as to discuss as to what happened. As a patient with multiple failed cycle, I wanted to hear an exact explanation as to why the cycle failed (we used a donor egg) and of course I did't get the answer I wanted but he was empathetic about the results and was open to any suggestions I had moving forward with another cycle.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
We have used a shared donor egg and had a medicated embryo transfer (Estrace and Progresterone used). We had 2 normal PGD and 1 was transferred but was unsuccessful. Dr. Flisser discussed that we don't see everything with a biopsied embryo and this is most likely what happened here.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara )
I only have spoken with Dara (nurse) over the phone and via email but she is great. She responds quickly to email! I met their donor egg coordinator, Fabiana and she is fabulous. She showed compassion during our first meeting and spend time to hear my concerns about using donor egg.
Describe your experience with RMA of New York.
This is my second time coming back to RMA so that means something! They are a well oil machine and have been in the fertility department for a while now. The office could get busy during monitoring hours but rest assured that you will be seen. Navigating the process might be overwhelming for a new patient but there is always a nurse that you can ask if you have any concerns after a visit.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
We will be using a shared donor cycle with ICSI and PGT; Frozen Embryo Transfer at a later date. total cost for the cycle is about $ 29,000.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Since this is a normal PGD embryo and with my age they choose only to put a single embryo transfer which I am okay here.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I know they are a busy clinic with multiple patients calling or inquiring with results. We had some tests done and didn't receive a call as we were told we would have. I hadto email the nurse about the result. I know she would have called but you also need to be on top of your care. There were some slight issues with their billing department. I have received a bill after the cycle has ended and have paid for the treatment. It was resolved quickly but imagine receiving a bill after all of that!
8
Doctor
Eric Flisser
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2019, Unknown Success
NPS
8
NPS
8
Age 30 - 32
3 IUI
2 IVF
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Nurse or HC Services
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Lederman firmly believes in only transferring 1 embryo at a time. He also insists on only transferring PGS/PGD tested embryos...I had (have) a difficult road, and even switched doctors at one point to see if there was another doctor who would do a better job. I ended up coming back. He does need a lot of pushing and convincing to try tests/protocols outside of his standard method. But there are some procedures he will not buy into, and he will share the evidence and explanation as to why (even if you don't agree).
The Westchester location [of RMA of New York] is excellent, with only 2 doctors during monitoring hours. Warm staff, easy communication, questions always answered. However, RMANY is a large company. If you need monitoring on a weekend or holiday, you are stuck with a random doctor and a huge waiting room filled to the max with people and names being yelled from every direction. It is far from pleasant...
How was your experience with Matthew Lederman at RMA of New York?
Dr. Lederman is a great doctor. He's relatively warm and compassionate, but he's also realistic. He always sets expectations. I had (have) a difficult road, and even switched doctors at one point to see if there was another doctor who would do a better job. I ended up coming back. He does need a lot of pushing and convincing to try tests/protocols outside of his standard method. But there are some procedures he will not buy into, and he will share the evidence and explanation as to why (even if you don't agree).
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Write everything down, and ask him to repeat himself - he talks fast! Ask lots of questions.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
Retrieval #1: Gonal-F in the morning, Menopur in evening. Cetrotide added 5 days before trigger. Dual trigger shot (HCG and lupron). 14 days of stims. Resulted in 20 eggs, 5 mature, 5 fertilized, 4 made it to day 5, 4 PGS normal. Before first transfer: hysteroscopy - 2 small polyps and small adhesion removed. Transfer #1: BCP, estrodiol 2x day at day 3, increased to 3x a few days later. Progesterone (1mL) 5.5 days before transfer, medrol for 7 days starting 5 days before transfer, baby aspirin day of transfer. Resulted in CP. Transfer #2: Next cycle after. Estrodiol 2x day at day 3, increased to 3x a few days later. Progesterone (1mL) 5.5 days before transfer, medrol for 7 days starting 5 days before transfer, baby aspirin day of transfer. Resulted in CP. Transfer #3. RPL panel (negative), karyotyping (negative), saline sonogram (negative) biopsy (positive for endometritis). 2 weeks of antibiotics. Estrodiol 2x day at day 3 of following cycle, increased to 3x a few days later. Baby aspirin on day 3. Progesterone (1mL) 5.5 days before transfer, medrol for 7 days starting 5 days before transfer. Resulted in negative. Transfer #4: 3 weeks of antibiotics. Estrodiol 2x day at day 3 of following cycle, increased to 3x a few days later. Baby aspirin on day 3. Progesterone (1mL) 5.5 days before transfer, prometrin (2x day) and endometrin (2x day) starting day after transfer, medrol for 7 days starting 5 days before transfer. Resulted in CP. Retrieval #2: Gonal-F in the morning, higher dose (than last time) or Menopur in the evening. Cetrotide added 6 days before trigger. Lupron trigger only. 15 days of stims. 19 eggs, 18 mature, 16 fertilized, 9 made it to day 5/6/7, 5 PGS normal, 1 inconclusive. Transfer #5: 12 days of birth control pills, 5 days overlapping with 10 units of lupron. Continued 10 units of lupron until light period arrived, reduced to 5 units. 3.5 weeks of lupron total. Estrodiol added 2x day, increased to 3x a few days later. Baby aspirin on day 3. Progesterone (1mL) 5.5 days before transfer, prometrin (2x day) and endometrin (2x day) starting day after transfer, medrol for 7 days starting 5 days before transfer. Resulted in pregnancy starting with very low beta (37 at 9dp5dt) - currently 9+2 weeks.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha)
Primary PA was easy to reach and quick to answer questions when she was at work. If she was out, I got calls with results from nursing staff I had never met.
Describe your experience with RMA of New York.
The Westchester location is excellent, with only 2 doctors during monitoring hours. Warm staff, easy communication, questions always answered. However, RMANY is a large company. If you need monitoring on a weekend or holiday, you are stuck with a random doctor and a huge waiting room filled to the max with people and names being yelled from every direction. It is far from pleasant.
Describe your experience with your monitoring appointments at RMA of New York.
Efficient on weekdays at the Westchester location. Terrible cattle-call on the weekends at the Madison Ave location.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Insurance covered our IUIs and $10K or IVF, plus $10K of medications. RMA charged us the remainder. First 2 transfers were included in insurance cost. Each transfer after was $3500. Costs included bloodwork, ultrasounds, and monitoring appointments. Once we were paying out of pocket for IVF #2, the total cost included all appointments, bloodwork, ultrasounds, and 1 transfer. PGS is private pay, and any procedure (saline sonogram, biopsy) is charged to your insurance.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lederman firmly believes in only transferring 1 embryo at a time. He also insists on only transferring PGS/PGD tested embryos.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to inform you of changes in protocol
8
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
RMA of New York
Westchester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Consult
NPS
6
NPS
7
Age 35 - 36
European
Professor
Only Doc Seen
Egg Freezing With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Stein addressed my questions and concerns, but I felt a bit that they were brushed away (perhaps to ease my concerns) in an unhelpful way when I would've preferred a more serious, detailed response. The exam itself was very quick and I felt unnecessary since I already had results from a previous doctor and he seemed too in a rush anyway....I would've appreciated a more thorough consultation. My case isn't a particularly complicated one, but I felt that I was brushed off rather than engaged for what my concerns were.
The clinic [RMA of NY] had good communication with me over e-mail so far. I appreciated that I could ask whatever questions I had and expect a timely answer. The e-mail point person switched several times within the last year, which could be confusing, but the clinic was consistent in following up with me.... I would've appreciated a more thorough consultation. My case isn't a particularly complicated one, but I felt that I was brushed off rather than engaged for what my concerns were.
How was your experience with Daniel Stein at RMA of New York?
I would've appreciated a more thorough consultation. My case isn't a particularly complicated one, but I felt that I was brushed off rather than engaged for what my concerns were. I also felt that my concerns were met with a don't-worry-about-it sort of response rather than answered more directly and thoroughly. I'm detailed oriented and felt that the response was a bit disconcerting.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
To not be afraid to act direct questions and follow up if the answers aren't as thorough as you'd like them to be.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Stein addressed my questions and concerns, but I felt a bit that they were brushed away (perhaps to ease my concerns) in an unhelpful way when I would've preferred a more serious, detailed response. The exam itself was very quick and I felt unnecessary since I already had results from a previous doctor and he seemed too in a rush anyway.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I went in only for an initial consultation for possible egg freezing.
Describe your experience with RMA of New York.
The clinic had good communication with me over e-mail so far. I appreciated that I could ask whatever questions I had and expect a timely answer. The e-mail point person switched several times within the last year, which could be confusing, but the clinic was consistent in following up with me.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
I encountered only the initial consultation, which was covered by my insurance.
6
Doctor
Daniel Stein
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
7
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
7
Age 38 - 39
2 IUI
4 IVF
Poor Egg Quality
Income $200K - $499K
Marketer or PR
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Kimberley A. Thornton is caring and kind. She answered all my questions and gave us suggestions for our treatments. She thought we had a good chance during our consultation. We had 2 IUIs and 4 IVFs with her for 10 months. My embryos didn't last until day 5 and I never had a transferred with total 50 eggs retrieved as RMA doesn't do day 3 transfer....Dr. Kimberley A. Thornton is sweet and she answered my emails usually within a day.
RMA is huge but each department is very organized. Monitor hours can be a bit crowded sometimes but it's good overall. The billing department is also helpful and responsive. The weakness is sometimes it's less customized but they're flexible in terms of operation schedule if you need to be out at a certain time....RMA doesn't do day 3 transfer....Nurses are always responsive and helpful....The billing department is nice to work with.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Kimberley A. Thornton is caring and kind. She answered all my questions and gave us suggestions for our treatments. She thought we had a good chance during our consultation. We had 2 IUIs and 4 IVFs with her for 10 months. My embryos didn't last until day 5 and I never had a transferred with total 50 eggs retrieved as RMA doesn't do day 3 transfer. We tried differnt protocols for my IVFs but still no good news. I feel she is supportive and responsive. I wished we tranferred to another clinic sooner.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If you're going to RMA, I would find a more experienced doctor.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Kimberley A. Thornton is sweet and she answered my emails usually within a day.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
I had 4 cycles. 1st one we used antagonist protocol and Lupron flare protocol for rest of the cycles. I responded to better to Lupron flare and retrieved more eggs as well.
Describe your experience with the nursing staff at RMA of New York.
Nurses are always responsive and helpful.
Describe your experience with RMA of New York.
RMA is huge but each department is very organized. Monitor hours can be a bit crowded sometimes but it's good overall. The billing department is also helpful and responsive. The weakness is sometimes it's less customized but they're flexible in terms of operation schedule if you need to be out at a certain time.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours are easy and efficient.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
The billing department is nice to work with.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We also used ICsI for all cycles.
5
Doctor
Kimberley Thornton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
7
NPS
8
Age 31
Diminished Ovarian Reserve
European
Native American
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Successful
I came into the consultation with almost 10 pages of questions-seriously. He [Dr. Flisser] patiently answered every single one.... We only did a consultation and ended up going somewhere else because we wanted a doctor with stronger bed side manner. However, he did answer all of our endless questions and was very blunt so I knew if I went with him he would not have sugarcoated anything.
After we decided not to go to this clinic [RMA of NY], they still tried billing my insurance for a cycle. They did correct it after I called attention to it, but made me feel that they weren’t totally organized. One positive was the person who helped me make my appointment seemed very organized and even helped get this billing mistake fixed.... [Dr. Flisser] said that they would not transfer mosaic but you could ship them to someone else outside their clinic to do it if you wanted.
How was your experience with Eric Flisser at RMA of New York?
We only did a consultation and ended up going somewhere else because we wanted a doctor with stronger bed side manner. However, he did answer all of our endless questions and was very blunt so I knew if I went with him he would not have sugarcoated anything.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
If you’re looking for bluntness and don’t care as much about bedside manner, he is for you.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
I came into the consultation with almost 10 pages of questions-seriously. He patiently answered every single one.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
We only went to him for a consultation. He did say we would have to be aggressive. I only had a few follicles.
Describe your experience with the nursing staff at RMA of New York.
I did not have large interactions with them during consultation aside from ultrasound. Nurse was very nice during that.
Describe your experience with RMA of New York.
After we decided not to go to this clinic, they still tried billing my insurance for a cycle. They did correct it after I called attention to it, but made me feel that they weren’t totally organized. One positive was the person who helped me make my appointment seemed very organized and even helped get this billing mistake fixed.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
My insurance covered it fully.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Said he preferred single. Also said that they would not transfer mosaic but you could ship them to someone else outside their clinic to do it if you wanted.
7
Doctor
Eric Flisser
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
6
NPS
7
Age 36
2 IUI
Endometriosis
European
Income $200K - $499K
1st of 3 Docs
2 IUI With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
[Dr. Daniel Stein] Was very thorough during my initial consultation & pointed me towards exploring endometriosis (which was a blessing & I am eternally grateful for that conversation as it was the first time it was brought up) but seems out of touch with me personally & relies on numerous coordinators...Not much communication during IUI cycle...First recommended I meet with a speciality obgyn to explore endometriosis & then also address a previously undiagnosed thyroid. Then 4 cycles of IUI before IVF
Issue [at RMA of New York] with not determining if IVF treatment was authorized yet (insurance wants 2 more IUI cycles) while being started with the IUI treatment in birth control therefore being put in limbo and delaying next steps...High volume & can seem just like a number at times. However, the front desk staff is very nice as were the nurses who drew blood during monitoring hours. Different coordinators do meet seem to coordinator with each other (I had an issue regarding starting IVF without checking if I was approved yet for treatments by insurance).
How was your experience with Daniel Stein at RMA of New York?
Was very thorough during my initial consultation & pointed me towards exploring endometriosis (which was a blessing & I am eternally grateful for that conversation as it was the first time it was brought up) but seems out of touch with me personally & relies on numerous coordinators.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Be your own patient advocate
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Oversight in my specific profile (in regards to insurance) with led to delay in treatment after 4th IUI. Not much communication during IUI cycle.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
First recommended I meet with a speciality obgyn to explore endometriosis & then also address a previously undiagnosed thyroid. Then 4 cycles of IUI before IVF
Describe your experience with RMA of New York.
High volume & can seem just like a number at times. However, the front desk staff is very nice as were the nurses who drew blood during monitoring hours. Different coordinators do meet seem to coordinator with each other (I had an issue regarding starting IVF without checking if I was approved yet for treatments by insurance).
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
Issue with not determining if IVF treatment was authorized yet (insurance wants 2 more IUI cycles) while being started with the IUI treatment in birth control therefore being put in limbo and delaying next steps.
6
Doctor
Daniel Stein
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
7
NPS
8
Age 38
Ashkenazi Jewish
Income $0 - $49K
3rd of 3 Docs
Neutral
Neutral
Unsuccessful
I found it very comforting that she [Dr. Jovana Lekovich] was sympathetic with my apprehension regarding the ultrasound exam...I think that she was able to explain the realistic expectations that I could have regarding potential success of a cycle...I feel that I was provided with the information that I was seeking, and advised of the next steps...I am only looking to freeze my eggs at this stage.
I feel that they [RMA of New York] are helpful in scheduling appointments as well as making themselves available by phone/email. I would prefer additional follow up in terms of getting additional information about the insurance coverage for medications...I found the nurse helpful in providing support during my ultrasound exam...I am only looking to freeze my eggs at this stage.
How was your experience with Jovana Lekovich at RMA of New York?
I found it very comforting that she was sympathetic with my apprehension regarding the ultrasound exam, and even had her nurse hold my hand during the procedure. I think that she was able to explain the realistic expectations that I could have regarding potential success of a cycle.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Be prepared to hear honest feedback about the potential that you have for success in a future cycle.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I feel that I was provided with the information that I was seeking, and advised of the next steps.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I was only seen for a consult, did not yet begin a cycle.
Describe your experience with the nursing staff at RMA of New York.
I found the nurse helpful in providing support during my ultrasound exam.
Describe your experience with RMA of New York.
I feel that they are helpful in scheduling appointments as well as making themselves available by phone/email. I would prefer additional follow up in terms of getting additional information about the insurance coverage for medications.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
So far, I have only been seen for a consult. For the consult, I was covered by my insurance with only a small copay. However, I am not covered for a cycle or medications, and those will be full cost out of pocket.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We did not discuss, as I am only looking to freeze my eggs at this stage.
7
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
7
Age 47
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Architect
2nd of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Lekovich] is very professional, which could be interpreted as being a little bit cold. She is courteous and explains everything in detail, with technical terms and “common”, more understandable terms. I didn’t have to wait too long to see her and she is also available over the phone. ... We are trying IVF. The chances are low but she is willing to try. She will take all the steps to try to make it happen.
The office [RMA of New York] is in a good location and the hours are convenient. They are also open on weekends. The office is pretty clean. The waiting time is not too long. It is easy to schedule an appointment. The staff is very nice and helpful. ... She [Dr. Lekovich] will lab-test the embryo before the transfer, to ensure the embryo is good. ... Very pleasant and helpful. She [nurse] answered all my questions and replied to my emails very fast.
How was your experience with Jovana Lekovich at RMA of New York?
She is very professional, which could be interpreted as being a little bit cold. She is courteous and explains everything in detail, with technical terms and “common”, more understandable terms. I didn’t have to wait too long to see her and she is also available over the phone.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask questions. She can be very technical.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
The Dr was personal and explained my situation and my options in a very clear manner.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I didn’t start the treatment yet. We are trying IVF. The chances are low but she is willing to try. She will take all the steps to try to make it happen.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Estephany Jimenez)
Very pleasant and helpful. She answered all my questions and replied to my emails very fast.
Describe your experience with RMA of New York.
The office is in a good location and the hours are convenient. They are also open on weekends. The office is pretty clean. The waiting time is not too long. It is easy to schedule an appointment. The staff is very nice and helpful.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Approximately $35,000
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She will lab-test the embryo before the transfer, to ensure the embryo is good.
7
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
4
NPS
8
Age 33
3 Fertility Medications
PCOS
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. Lederman] always responds to emails and concerns promptly and with direct information....I only saw him for my consultation. Another doctor gave me conflicting information than he did so unsure on trust level thus far but still mid way through treatment but getting another opinion before continuing... He suggested natural cycle with trigger shot for 3 cycles then clomid for 3 cycles before trying iui and then ivf.... Very comprehensive care and multiple locations make it easy
Very comprehensive care and multiple locations [RMA of NY] make it easy to get to and be seen when needed and still get to work on time. Very important as a teacher who starts work before 8:30. This was one of my greatest fears of missing work time...Co-pays per ultrasound and blood work as per usual schedule. Right now about $150 per cycle with medications.... He [Dr. Lederman] suggested natural cycle with trigger shot for 3 cycles then clomid for 3 cycles before trying iui and then ivf.
How was your experience with Matthew Lederman at RMA of New York?
I only saw him for my consultation. Another doctor gave me conflicting information than he did so unsure on trust level thus far but still mid way through treatment but getting another opinion before continuing
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
He always responds to emails and concerns promptly and with direct information.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
He suggested natural cycle with trigger shot for 3 cycles then clomid for 3 cycles before trying iui and then ivf.
Describe your experience with RMA of New York.
Very comprehensive care and multiple locations make it easy to get to and be seen when needed and still get to work on time. Very important as a teacher who starts work before 8:30. This was one of my greatest fears of missing work time
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Co-pays per ultrasound and blood work as per usual schedule. Right now about $150 per cycle with medications.
4
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018 - 2019, Successful
NPS
8
NPS
8
Age 36 - 37
1 IUI
1 IVF
1 Embryo Freezing
Unexplained
Only Doc Seen
Neutral
Neutral
Successful
Don't take it personally if he doesn't remember you...Dr Stein has a lot of patients. A lot. And sometimes it feels like it but you go to him for his expertise and results...is very straightforward. He doesn't sugar-coat anything and will give you straight answers. I absolutely trusted his medical advice. He will advocate for you and is open to changing treatment options based on your preference...will not transfer more than one embryo. He told me this is "non-negotable."
My IVF coordinators [at RMA of New York] were great but the nurses were sometimes hit or miss. This was particularly an issue over the holidays when they had people filling in...Don't take it personally if he doesn't remember you...Dr Stein has a lot of patients. A lot. And sometimes it feels like it but you go to him for his expertise and results...is very straightforward. He doesn't sugar-coat anything and will give you straight answers. I absolutely trusted his medical advice. He will advocate for you and is open to changing treatment options based on your preference...will not transfer more than one embryo. He told me this is "non-negotable."
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is very straightforward. He doesn't sugar-coat anything and will give you straight answers. I absolutely trusted his medical advice. He will advocate for you and is open to changing treatment options based on your preference.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Don't take it personally if he doesn't remember you, he has a ton of patients. But he has a ton of patients for a reason!
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr Stein has a lot of patients. A lot. And sometimes it feels like it but you go to him for his expertise and results.
Describe your experience with the nursing staff at RMA of New York.
My IVF coordinators were great but the nurses were sometimes hit or miss. This was particularly an issue over the holidays when they had people filling in.
Describe your experience with RMA of New York.
I think RMA is the best clinic in NYC. Second is maybe Weil. There are star doctors at each. Dr. Stein is one of the best doctors at RMA so he has a ton of patients. Nothing in this process is easy but it can really help if you have faith in your doctor and the lab.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Covered by insurance (so grateful!)
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr Stein will not transfer more than one embryo. He told me this is "non-negotable."
8
Doctor
Daniel Stein
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
7
Age 35
3 IUI
Poor Egg Quality
Black or African-American
Income $100K - $199K
Writer
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
She [Dr. Sekhon] always greeted my partner and I, asked us how we were, made a point to say she was happy to see us. I felt like she was rooting for us. ... The treatment was not successful but I do feel like she gave me all the facts. She’s a realist, never emotional. I felt I could trust her and will be continuing on the next phase of my treatment with her.
Clinic [RMA of New York] was fine. The way they handle billing was slightly pushy. Generally good customer service. some of the staff who take blood are amateurs and every time I’d leave with bruises all over my arm. ... I had to call and tell them to send my prescription to the pharmacy. ... By my 3rd iui I felt the team was disorganized. I had to remind them once to put in my prescription. No sensitivity on the phone.
How was your experience with Lucky Sekhon at RMA of New York?
The treatment was not successful but I do feel like she gave me all the facts. She’s a realist, never emotional. I felt I could trust her and will be continuing on the next phase of my treatment with her.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Ask lots of questions.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
She always greeted my partner and I, asked us how we were, made a point to say she was happy to see us. I felt like she was rooting for us.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
3 iui were not successful. We did 100 mg of clomid for all 3. My 3rd cycle I am not even sure it was working. First cycle I responded well, got pregnant, but miscarried.
Describe your experience with the nursing staff at RMA of New York.
By my 3rd iui I felt the team was disorganized. I had to remind them once to put in my prescription. No sensitivity on the phone.
Describe your experience with RMA of New York.
Clinic was fine. The way they handle billing was slightly pushy. Generally good customer service. some of the staff who take blood are amateurs and every time I’d leave with bruises all over my arm.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
Around 1300
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of New York.
I had to call and tell them to send my prescription to the pharmacy.
10
Doctor
Lucky Sekhon
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
8
Age 40
1 IVF
Unexplained
European
Income $100K - $199K
Lawyer
3rd of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Thornton was wonderful to work with throughout the challenging IVF process. I appreciated the time she took to check in with me and explain the protocols, etc...Dr. Thornton adjusted my protocol and then adjusted again when by body wouldn't cooperate; she explained everything along the way and she cared about me as a person. I highly recommend working with Dr. Thornton.
RMA is large but I think that helps to ensure that they have quality doctors and lab. The downtown Soho office was more relaxed. Overall, I had a positive experience when compared with their large other competitor in NYC...Dr. Thornton was wonderful to work with throughout the challenging IVF process. I appreciated the time she took to check in with me and explain the protocols, etc.
How was your experience with Kimberley Thornton at RMA of New York?
I was 39.5 at the time of retrieval after a failed IVF with another doctor and many failed IUIs. Dr. Thornton adjusted my protocol and then adjusted again when by body wouldn't cooperate; she explained everything along the way and she cared about me as a person. I highly recommend working with Dr. Thornton.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton was wonderful to work with throughout the challenging IVF process. I appreciated the time she took to check in with me and explain the protocols, etc.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
We tried a few approaches but ended up with a protocol to help improve egg quality
Describe your experience with the nursing staff at RMA of New York.
great and organized
Describe your experience with RMA of New York.
RMA is large but I think that helps to ensure that they have quality doctors and lab. The downtown Soho office was more relaxed. Overall, I had a positive experience when compared with their large other competitor in NYC.
Describe your experience with your monitoring appointments at RMA of New York.
weekends were a bit of a challenge but overall fine and better compared to the other very large clinic in NYC.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
we had one healthy embryo to transfer after our cycle with Dr. Thornton which was great.
10
Doctor
Kimberley Thornton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
7
Age 33
1 IVF
Male Factor
Uterine Fibroids
European
Ashkenazi Jewish
Income $200K - $499K
Lawyer
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Sekhon was very informative and easy to talk to. She was very blunt and straight to the point. She made sure to answer all of my questions and never made me feel stupid for asking them. I felt as though I was receiving quality care throughout the entire experience...don't expect to see the doctor for more than three minutes at a time as this practice is extremely busy. if you don't mind minimal interaction with your doctor, then this is the correct avenue, however, if you want to spend a substantial amount of time with your doctor at each visit and constantly need explanation as to each step then go with a doctor in a smaller practice
RMA has A LOT of patients so you will likely not feel like a unique flower there. on the upside, they have done this A LOT and they know exactly what they're doing. they don't need to second guess your treatment strategy because they essentially have an algorithm that they're working off of so they know just how to approach your particular situation...you don't always get the one on one care that you expect when you pay 20k for treatment...don't expect to see the doctor for more than three minutes at a time...it was evident that the nursing staff was extremely busy and did not really have the time to be attentive and provide exceptional one on one care,
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was very informative and easy to talk to. She was very blunt and straight to the point. She made sure to answer all of my questions and never made me feel stupid for asking them. I felt as though I was receiving quality care throughout the entire experience.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
don't expect to see the doctor for more than three minutes at a time as this practice is extremely busy. if you don't mind minimal interaction with your doctor, then this is the correct avenue, however, if you want to spend a substantial amount of time with your doctor at each visit and constantly need explanation as to each step then go with a doctor in a smaller practice
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
RMA is extremely busy and its understandable that you don't always get the one on one care that you expect when you pay 20k for treatment
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Dr. Sekhon was very careful to ensure that everything went according to plan and may have been overly cautious, sometimes requiring that I come in daily for monitoring. I prefer to be overly cautious and I did not mind this one bit. I like the fact that the treatment plan was so comprehensive and created after hundreds of patients - Dr. Sekhon knows exactly what needs to be done
Describe your experience with the nursing staff at RMA of New York.
it was evident that the nursing staff was extremely busy and did not really have the time to be attentive and provide exceptional one on one care, but that was fine because I was in a rush most mornings when I was there and didn't feel the need to stop and chat for an extended period of time
Describe your experience with RMA of New York.
RMA has A LOT of patients so you will likely not feel like a unique flower there. on the upside, they have done this A LOT and they know exactly what they're doing. they don't need to second guess your treatment strategy because they essentially have an algorithm that they're working off of so they know just how to approach your particular situation
Describe your experience with your monitoring appointments at RMA of New York.
you had to arrive before 9 am or they literally would make you leave and return the next day. sometimes you need to know what your blood levels are that day and you cannot wait one more day to do so - that was really annoying. sometimes I had to run there to make it to the 9 am cutoff. Also, it was about an hour wait every time.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
20k
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
The clinic isn't run that well. They make mistakes and they're not very hospitable, but its nothing I cant tolerate. for example, my husband provided a sample and a few months later, was told that they don't have a sample from him. they eventually found it but it seemed like they either misplaced the paperwork or someone on the team didn't input the information correctly into their system
9
Doctor
Lucky Sekhon
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2019, Successful
NPS
7
NPS
8
Age 30
1 IVF
European
Income $100K - $199K
Engineer
Only Doc Seen
Neutral
Neutral
Successful
He [Dr. Benjamin Sandler] told me to try with a single embryo transfer because he was confident it would be successful...I have met Dr. Sandler only twice. Regardless, I got the results I was promised on our initial consult visit so I am not upset...Maybe Dr. Sandler's involvement would've been more present if the 1st round of IVF would've been unsuccessful, but luckily I will never know...On our initial consult he told me I was the ideal candidate for IVF and that I will leave his office pregnant in a matter of couple of weeks. He was right. We started with the medication to prepare for egg retrieval which I was on for about 10 days, on the first cycle day after my initial visit (talk about not wasting any time). I was put on progesterone as well to make sure the lining was prepared to keep the pregnancy.
During the lab hours and constant blood draws there were always many different nurses working [at RMA of New York], I think I never saw the same nurse twice during my time there...Very efficient scheduling, we started our treatment two weeks after our initial consult. A lot of staff to help with the amount of patients so no long wait times. The lab testing in the morning had a good system in place on a 1st come- 1st serve basis. It was a clean environment. Be prepared to wait with A LOT of women especially during lab times, it was mind blowing to see how many women actually go through fertility treatments. It is difficult to feel important.
How was your experience with Benjamin Sandler at RMA of New York?
We were blessed with our miracle baby on our 1st IVF attempt, so I am very grateful for the expertise of RMA and Dr.Sandler. However, I feel if this would've been a 3rd or 4th attempt which often is the reality for fertility patients I would've felt neglected and just like one of many. Maybe Dr. Sandler's involvement would've been more present if the 1st round of IVF would've been unsuccessful, but luckily I will never know.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Be prepared to not see him much :-)
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
The clinic is very busy, and during the entire process and countless visits I have met Dr. Sandler only twice. Regardless, I got the results I was promised on our initial consult visit so I am not upset.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
On our initial consult he told me I was the ideal candidate for IVF and that I will leave his office pregnant in a matter of couple of weeks. He was right. We started with the medication to prepare for egg retrieval which I was on for about 10 days, on the first cycle day after my initial visit (talk about not wasting any time). I was put on progesterone as well to make sure the lining was prepared to keep the pregnancy.
Describe your experience with the nursing staff at RMA of New York.
During the lab hours and constant blood draws there were always many different nurses working, I think I never saw the same nurse twice during my time there. I wish I remember the nurse who was getting me ready for my egg retrieval, she was the kindest soul who made me laugh when all I wanted to do is cry because I was so nervous. She told me everything would be fine and she was right.
Describe your experience with RMA of New York.
Very efficient scheduling, we started our treatment two weeks after our initial consult. A lot of staff to help with the amount of patients so no long wait times. The lab testing in the morning had a good system in place on a 1st come- 1st serve basis. It was a clean environment. Be prepared to wait with A LOT of women especially during lab times, it was mind blowing to see how many women actually go through fertility treatments. It is difficult to feel important.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
We paid roughly $5,000(mainly for medication) the rest was covered by insurance.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He told me to try with a single embryo transfer because he was confident it would be successful.
7
Doctor
Benjamin Sandler
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
7
Age 44 - 45
3 IUI
3 IVF
Poor Egg Quality
Black or African-American
Income $100K - $199K
Teacher
1st of 2 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Rashmi Kudesia] was warm, friendly and compassionate . She answers questions when asked . However when I asked questions after an ultrasound , at times I felt like she was in a rush to leave the room the minute ultra sounds were completed . I felt as if I had a question it would be almost impossible to get them answered . I know she had other patients but it made the care given by her very rushed .
When you enter RMA , the clinic seems to be run like a well oiled machine . Everyone is seen efficiently and that’s wonderful when you are in a rush to go to work at then end of your appointment. However with that being said , it feels like a factory with a lack of compassion from the doctors responsible for your care . Return callls from the nurses take place within a few hours or by the end of the day . There are so many doctors on staff so getting in touch with your doctor may be difficult . My wish would be for a direct line to your doctor’s officers prevent going through the message answering protocol .
How was your experience with Rashmi Kudesia at RMA of New York?
She was warm, friendly and compassionate . She answers questions when asked . However when I asked questions after an ultrasound , at times I felt like she was in a rush to leave the room the minute ultra sounds were completed . I felt as if I had a question it would be almost impossible to get them answered . I know she had other patients but it made the care given by her very rushed .
What's one piece of advice would you give a prospective patient of Rashmi Kudesia at RMA of New York?
She recently moved
During treatment, were you treated like a number or a human with Rashmi Kudesia at RMA of New York?
Dr. Kudesia was friendly and answered questions related to my procedure . However , our sessions did feel rushed.
Describe the protocols Rashmi Kudesia used in your cycles at RMA of New York and their degree of success.
I completed three rounds of IUI because my insurance didn’t allow for IVF until I had three rounds of the IUI. No pregnancy resulted from the IUI. Dr. Kudesia then started the IVF cycle but unfortunately had to move towards the end of my treatment.
Describe your experience with the nursing staff at RMA of New York.
When I had to meet with the nursing staff to discuss medication or had additional questions related to treatment the ladies were very compassionate and patient . They empathized with my situation and made attempts to keep me calm .
Describe your experience with RMA of New York.
When you enter RMA , the clinic seems to be run like a well oiled machine . Everyone is seen efficiently and that’s wonderful when you are in a rush to go to work at then end of your appointment. However with that being said , it feels like a factory with a lack of compassion from the doctors responsible for your care . Return callls from the nurses take place within a few hours or by the end of the day . There are so many doctors on staff so getting in touch with your doctor may be difficult . My wish would be for a direct line to your doctor’s officers prevent going through the message answering protocol .
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring occurred very early in the morning . There was no flexibility which made it stressful and difficult to arrange times with work and getting to the appointment on time . I would prefer if they had afternoon hours to accommodate people with a different time schedule .
Describe the costs associated with your care under Rashmi Kudesia at RMA of New York.
Thankfully my IUI was covered with my insurance . my insurance paid for some of the cost associated with the IVF. I was responsible for paying my co insurance , medication , anesthesia , ICSI and PGS testing .The medical coordinator was good at informing me when payment was due. After insurance , the cost for the above was around $9,000.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of New York.
When I began the IUI cycle ,I was told that my insurance only allowed 3 tries of the IUI before moving to IVF. My husband was told to submit sperm to the lab . The sperm was used but the cycle did not make me pregnant . So we tried again the following month. At the completion of the cycle I was sent to the main office for IUI . Sadly it could not be completed because there was no sperm in the lab from my partner . I was furious . No one informed my partner that he either had to submit multiple sperm samples or tell me in advance that my husband had to come with me the day of he procedure . I had to juggle my work schedule to make that appointment and it was a waste of time . The doctor and staff apologized for the error but it left a bad taste in my mouth .
7
Doctor
Rashmi Kudesia
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 45
2 IVF
Poor Egg Quality
Black or African-American
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Lekovich was able to answer questions that I had in a kind and professional way . I love that she seems to know her patients by name even when she’s not in the examining room . My only gripe would be that she doesn’t answer emails when it’s sent . I ended up asking my question in person but it works have been nice to get a reply via email .... The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
RMA is run efficiently . There are several locations in Manhattan , Brooklyn and Westchester so it’s convenient for people in various locations in the city . However the monitoring hours should be a bit more flexible . The strict monitoring hours makes it difficult to rearrange your schedule depending on the type of job you have .... The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich was able to answer questions that I had in a kind and professional way . I love that she seems to know her patients by name even when she’s not in the examining room . My only gripe would be that she doesn’t answer emails when it’s sent . I ended up asking my question in person but it works have been nice to get a reply via email .
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Have your questions ready to ask her . She is very quick to answer questions .
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich was friendly and answered questions that I had regarding my care .
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
Describe your experience with the nursing staff at RMA of New York.
Warm , compassionate and caring are some words that come to mind when thinking of the nursing staff . I was told at the last minute that I needed another medication exhausted od my bloodwork and I was panicking because I didn’t k ow how I’d get it in such a short space of time . Unfortunately , I don’t recall her name but she ended up giving me the medication and tried to calm me down . I was so appreciative of the kind gesture that was shown to me .
Describe your experience with RMA of New York.
RMA is run efficiently . There are several locations in Manhattan , Brooklyn and Westchester so it’s convenient for people in various locations in the city . However the monitoring hours should be a bit more flexible . The strict monitoring hours makes it difficult to rearrange your schedule depending on the type of job you have .
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were a pain because of my work schedule . I wished that the monitoring hours were more flexible .
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
My insurance covered some of my costs . The outstanding costs were mostly the ICSI ,PGS anesthesia and genetic testing .
7
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
5
NPS
8
Age 29 - 33
2 IUI
4 IVF
Unexplained
Ashkenazi Jewish
Income $500K
Lawyer
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Successful
I feel like he [Dr. Grunfeld] genuinely cares about me, but I also feel like he has a million patients and doesn’t remember all the details of my history (without looking it up) and sometimes changes his advice in unexpected ways - also sometimes difficult to get in touch with...I do which he were a little more aware of the psychological and emotional implications of this process...He always respects my wishes for treatment - eg he wanted to do genetic testing for embryos and I didn’t but was ok with my Choice
Very organized and almost always available - they [RMA] run like a machine. Everyone able to access our records so no issues seeing different doctors and nurses. Sometimes hard to get in touch via phone - you call and leave a message and person may not call you back until much later in the day at an inconvenient time....Almost everything went smoothly. Only incident I remember was when I had a chemical pregnancy and they forgot to call with blood results.
How was your experience with Lawrence Grunfeld at RMA of New York?
He’s an expert in his field and has been doing this longer than most. At this point he knows my history and has given me my amazing child so it’s hard to have negative feelings, but I do which he were a little more aware of the psychological and emotional implications of this process.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Don’t expect sensitivity all the time - he is not the most socially aware person.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
I feel like he genuinely cares about me, but I also feel like he has a million patients and doesn’t remember all the details of my history (without looking it up) and sometimes changes his advice in unexpected ways - also sometimes difficult to get in touch with
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
He always respects my wishes for treatment - eg he wanted to do genetic testing for embryos and I didn’t but was ok with my Choice
Describe your experience with the nursing staff at RMA of New York.
Almost all of the nurses are very sensitive and communicate Instructions clearly.
Describe your experience with RMA of New York.
Very organized and almost always available - they run like a machine. Everyone able to access our records so no issues seeing different doctors and nurses. Sometimes hard to get in touch via phone - you call and leave a message and person may not call you back until much later in the day at an inconvenient time.
Describe your experience with your monitoring appointments at RMA of New York.
Like could get very long on the weekends but felt it was as efficient as possible. Sometimes I can’t a little after monitoring hours and was never an issue
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
About $10k for IVF cycle and $5k for meds
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
Almost everything went smoothly. Only incident I remember was when I had a chemical pregnancy and they forgot to call with blood results. When I finally got in touch with them three said I would have to wait until the next day (which was thanksgiving- so was hard to get in touch but finally did)
5
Doctor
Lawrence Grunfeld
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
7
NPS
8
Age 43 - 44
6 IUI
2 IVF
Diminished Ovarian Reserve
Tubal Blockage
Uterine Fibroids
Latinx
Income $50K - $99K
Only Doc Seen
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Stein is very knowledgeable and realistic. I appreciate his management of expectations, while also providing hope. I thought he would be the one doing all my procedures and that I would be in direct contact with at all times. But this is not how RMA operates. So I've been mostly in contact with nurses and his staff.... Dr. Stein is very concise and gives just enough information. However, if you push a bit he gives more information.
The systems and daily operations are very straight forward and easy to navigate. I am an RMA west side patient. However, procedures bad weekend monitoring is done at the east side location. It's very busy!. Staff is always willing to help. Finance, check in, phone calls, after hours service. All very easy to navigate.... [Nurse] AMAZING! Very patient, compassionate, caring. They took the time to answer my questions, no matter how many times I asked.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is very knowledgeable and realistic. I appreciate his management of expectations, while also providing hope. I thought he would be the one doing all my procedures and that I would be in direct contact with at all times. But this is not how RMA operates. So I've been mostly in contact with nurses and his staff. All very nice. I appreciate that he is available via phone or in person relatively easy.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Come prepared with questions and push for more details. I am someone who needs to know understand every bit of the process. Dr. Stein is very concise and gives just enough information. However, if you push a bit he gives more information.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Most of my contact had been with the nurses, who are amazing. Most of them very knowledgeable and patient. Take the time to answer my questions and call the same day. My contact with Dr. Stein has been much less. I expected to be more in direct contact with him throughout the process, however, the option of scheduling phone or in person appt is always open.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Tova for IVF. Eliza--RN)
AMAZING! Very patient, compassionate, caring. They took the time to answer my questions, no matter how many times I asked.
Describe your experience with RMA of New York.
The systems and daily operations are very straight forward and easy to navigate. I am an RMA west side patient. However, procedures bad weekend monitoring is done at the east side location. It's very busy!. Staff is always willing to help. Finance, check in, phone calls, after hours service. All very easy to navigate.
Describe your experience with your monitoring appointments at RMA of New York.
Hours are 7-8:30 at West Side office. It's a much smaller office than the East side, so it feel more intimate. Technicians are very efficient and quick. It's a well run operation. If you go only for bloodwork, it's pretty quick. If you also have ultrasound it's a bit more time but not too much more.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Approx: $7000 for each IVF cycle, including insurance co-pays, ICSI, PGS, meds.
7
Doctor
Daniel Stein
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
7
Age 34 - 35
3 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Lawyer
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Jovana Lekovich] checked in, followed up, and kept me informed throughout the process. During one cycle of retrieval I barely saw her and she made sure to reach out...Email is a good way to get ahold of her - the nurse can always connect you as well. She is forthright and will not sugar coat it - but does it warmly and with compassion...was warm, interested, and responsive.
While there was some lapses in communication [from the nurses at RMA of New York], overall they were responsive, fast to respond to inquiry - and if they needed to check with the doctor they got back to me as soon as possible. This is at the RMA of BK. The staff and nursing staff at the main RMA - were less helpful...didn't get the 5 day results at one point because they were waiting to see what happened on day 6 and 7 and no one informed me. That round did not go well and I had to call to find out at the end of day 7 because I had not heard anything.
How was your experience with Jovana Lekovich at RMA of New York?
The doctor's strength and weaknesses cannot be conflated with the weaknesses of the clinic. The Doctor checked in, followed up, and kept me informed throughout the process. During one cycle of retrieval I barely saw her and she made sure to reach out.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Email is a good way to get ahold of her - the nurse can always connect you as well. She is forthright and will not sugar coat it - but does it warmly and with compassion.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
While the clinic is definitely a 'by the number' clinic - Dr. Lekovich herself was warm, interested, and responsive.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I used Gonal F, Menopure and Cetrocide towards the end of the retrieval. I was also on Lovonox 60mg to prevent blood clots due to Factor 5. I can try to look back and provide more information but it was approx 2 menopure vials at night, 300mg gonal f in the mornings and that increased towards the end.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Alissa)
While there was some lapses in communication, overall they were responsive, fast to respond to inquiry - and if they needed to check with the doctor they got back to me as soon as possible. This is at the RMA of BK. The staff and nursing staff at the main RMA - were less helpful.
Describe your experience with RMA of New York.
The Brooklyn office is warm, faster, and generally smaller - making it a more ideal location. The main office on Madision Ave of RMA is a giant cog machine that routes people through as numbers not faces and it is a factory.
Describe your experience with your monitoring appointments at RMA of New York.
It was morningtime before work. I was lucky enough to live walkable to the location. The phlebotomist at this location was the BEST - pain free, didn't leave marks, always quick. It took longer for the ultrasounds depending on what time you arrived, but never TOO long. The weekend hours were at the Madision Avenue location were a cluster and cattle call. Jam packed, call out your name large system. It was disappointing there were no hours at the BK location.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
This is tricky, insurance initially denied. So the costs of that were 15,000 for the first round of retrieval. 6,000 for PGD/PGS. But then that got discounted because I did not do transfer, so the second round cost less. With insurance finally being fought and won. The PGD was not covered, but the co-insurance was only 1,500 per retrieval round. So for three rounds 4,500.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
Just didn't get the 5 day results at one point because they were waiting to see what happened on day 6 and 7 and no one informed me. That round did not go well and I had to call to find out at the end of day 7 because I had not heard anything.
8
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
8
Age 27 - 30
2 Egg Freezing
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Consultant
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr Davis has an excellent bedside manner and does a great job thoroughly explaining different methods and approaches to treatment. He is very prompt in responding to emails and addresses any concerns. Communicating with Dr. Davis feels like a dialogue between two equal partners instead of a one-sided conversation... Dr. Davis was a strong advocate for transferring a single embryo for all of our transfer cycles. Given my age there wasn't a real reason to transfer multiple embryos and the risk associated with multiples was not one we felt we needed to take at this point.
[RMA of NY-Downtown's] Strengths: Staff are very prompt in responding to questions via email or phone. Weaknesses: Lack of coordination and multiple follow up emails/calls needed for the same question. Not always supportive/compassionate.... Most of my monitoring is done remotely as I live of out state, however when I have gone to appointments at RMA the offices are always clean and staff are friendly. The Manhattan – Eastside office is particularly busy and can be a bit overwhelming during monitoring hours but their process is very efficient which helps.
How was your experience with Joseph Davis at RMA of New York?
Dr Davis has an excellent bedside manner and does a great job thoroughly explaining different methods and approaches to treatment. He is very prompt in responding to emails and addresses any concerns. Communicating with Dr. Davis feels like a dialogue between two equal partners instead of a one-sided conversation.
What's one piece of advice would you give a prospective patient of Joseph Davis at RMA of New York?
You are your best advocate. Speak up if you have questions/concerns and educate yourself on your treatment options.
During treatment, were you treated like a number or a human with Joseph Davis at RMA of New York?
Dr. Davis clearly explains all of our treatment options and makes time to answer all of our questions. He is kind and approachable and seems to truly care about about the outcome of our treatment.
Describe the protocols Joseph Davis used in your cycles at RMA of New York and their degree of success.
freeze all - antagonist protocol with birth control bills
Describe your experience with your nurse at RMA of New York.
Strengths: Staff are very prompt in responding to questions via email or phone. Weaknesses: Lack of coordination and multiple follow up emails/calls needed for the same question. Not always supportive/compassionate.
Describe your experience with RMA of New York.
Most of my monitoring is done remotely as I live of out state, however when I have gone to appointments at RMA the offices are always clean and staff are friendly. The Manhattan – Eastside office is particularly busy and can be a bit overwhelming during monitoring hours but their process is very efficient which helps.
Describe your experience with your monitoring appointments at RMA of New York.
Most of my monitoring is done remotely, but when I have gone to monitoring hours it's been at the Manhattan – Eastside office which is quite busy. That being said they are very efficient and if you get there early you can get in and out rather quickly.
Describe the costs associated with your care under Joseph Davis at RMA of New York.
Insurance did not cover any of my treatment. Both freeze-all cycles were approx. $15K + $2-4K for medications. Transfers were approx. $2,500 + medications.
Describe Joseph Davis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Davis was a strong advocate for transferring a single embryo for all of our transfer cycles. Given my age there wasn't a real reason to transfer multiple embryos and the risk associated with multiples was not one we felt we needed to take at this point.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
At times there is a lack of coordination between staff which has resulted in numerous emails or phone calls to resolve a single issue or clarify a particular part of the suggested protocol (for example: medication dosage, follow up appointment dates, billing issues). If you're able to communicate directly with your coordinator and the few nurses that are familiar with your specific treatment plan things go much smoother.
10
Doctor
Joseph Davis
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 27
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Lederman] asked us to do a few tests to ensure everything was good and he was very knowledgable given us tons of advice...He was very approachable and very welcoming...He would answer every email, be okay to meet if need be, and always ready to give advice, always being very rational...He is very into genetics/diseases and will always push you to do as much testing as possible. He is available, professional and rational.
Everyone at RMA of NY has always been very friendly and caring. The main nurse I communicate with is Eliza and she's been amazing! Answering every question, email, calls, ready to see me anytime. She has great advice and genially cares. The IVF coordinator was Julia and she was also great in helping me get set-up and organize the meds process, and payment etc...the staff is amazing. They're always smiling, caring, ready to help, listen and all. As weird as it sounds, I always enjoy going there. You'll see many different doctors during the monitoring, and they're all very nice and professional. However, every step will be provided by your doctor and his team.
How was your experience with Matthew Lederman at RMA of New York?
When we first found out we had to do IVF, following the results from our first meeting with him, he was very human and caring. We went to see him, a bit devastated to the news, and he was very reassuring in providing us all the info we needed, all the steps, etc. He would answer every email, be okay to meet if need be, and always ready to give advice, always being very rational. We're still in the process of our first IVF, and having the transfer next week - hoping it will all go fine. So far, I'm very happy in working with Dr. Lederman.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Be ready to learn a lot about it. He is very into genetics/diseases and will always push you to do as much testing as possible. He is available, professional and rational.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
We first went to see Dr. Lederman not knowing we had any issues and just because we had been trying to conceive for 7+ months and were getting impatient. We went there just to get more info, not thinking we even had any infertility problems or so. He was very approachable and very welcoming. He asked us to do a few tests to ensure everything was good and he was very knowledgable given us tons of advice.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
We are doing our first IVF, due to male factor so I don't have any infertility diagnosis. I was put on birth control, then did menopur and gonal f for a bit more than 1 week, and then trigger shots for the retrieval. Since we did PGS testing, I was off meds for a bit more than 1 month and now just started the transfer meds including estrace and just started progesterone in oil shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Eliza and Julia)
Everyone at RMA of NY has always been very friendly and caring. The main nurse I communicate with is Eliza and she's been amazing! Answering every question, email, calls, ready to see me anytime. She has great advice and genially cares. The IVF coordinator was Julia and she was also great in helping me get set-up and organize the meds process, and payment etc.
Describe your experience with RMA of New York.
Yes, a lot of people will tell you RMA is a factory. But the truth is, that's a good thing in the sense that it moves quickly and they're efficient. Despite all that, the staff is amazing. They're always smiling, caring, ready to help, listen and all. As weird as it sounds, I always enjoy going there. You'll see many different doctors during the monitoring, and they're all very nice and professional. However, every step will be provided by your doctor and his team.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lederman is against, and will not allow multiple embryo transfer. He will push you to do PGS testing if you can afford it.
8
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
7
Age 34
1 IVF
1 Embryo Freezing
Endometriosis
European
Middle Eastern
Income $100K - $199K
Engineer
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
She’s [RMA of NY] very detailed during the paid visits. However, IVF Cycle for us was more of a disappointment since we didn’t get much of details of what is going on and what to expect next. Retrieved egg count was pretty low compared to the follicles were counted in the last visits.... Explicitly have her tell you the amount of eggs to be retrieved at every visit so you can have a chance to cancel before going in for retrieval.
Nurses are the best thing of RMA of NY.... [Monitoring Appointments] First in first out. You dont know which doctor is on duty. Somewhat rushed.... Expect bills sent months later. Finance team is working weird imo. Coordinator was not too sharp in my case, there were lots of wrong info passed by her that i had to dig in and get corrected....Such as telling me that there’re some procedures i need to get done ( which was already done) and i had to convince her through back and forth emailing.
How was your experience with Jovana Lekovich at RMA of New York?
She’s very detailed during the paid visits. However, IVF Cycle for us was more of a disappointment since we didn’t get much of details of what is going on and what to expect next. Retrieved egg count was pretty low compared to the follicles were counted in the last visits.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Explicitly have her tell you the amount of eggs to be retrieved at every visit so you can have a chance to cancel before going in for retrieval.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Mostly rushed during daily checks and not given too much info as in how I’m progressing
Describe your experience with the nursing staff at RMA of New York.
Caring and nice. Responsive at all times.
Describe your experience with RMA of New York.
Expect bills sent months later. Finance team is working weird imo. Coordinator was not too sharp in my case, there were lots of wrong info passed by her that i had to dig in and get corrected. So, good luck with that. Clinic in general -except Brooklyn location- is clean and nice. Nurses are the best thing of RMA of NY.
Describe your experience with your monitoring appointments at RMA of New York.
First in first out. You dont know which doctor is on duty. Somewhat rushed.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
More than 20K
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Coordinator of my doctor had provided some wrong information. To us, it told she was either not listening to people properly or not getting things properly. Such as telling me that there’re some procedures i need to get done ( which was already done) and i had to convince her through back and forth emailing. Also, at one point she said doctor needs to perform cyst removal surgery in between retrieval and transfer cycle which was not correct since the doctor at RMA doesn’t perform that kind of surgery. This was corrected by doctor herself as well. So it’s more like passing wrong info to the patient.
3
Doctor
Jovana Lekovich
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
9
NPS
7
Age 31
2 IUI
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr Klein was very personable and easy to talk to. He provided me with his email and direct phone number and was quick to respond with any questions I had. He squeezed me in for both cycles before I had to go to work in the morning....He reviewed all my labs and diagnostics and did a phone consult. I took clomid 50mg, as I had been for the last two cycles, and I tracked my cycle with OPK and called him when I got a positive. We came in the next day for an IUI but after performing an ultrasound discovered that I had already ovulated.
I was not a "typical" patient of this clinic because I was being seen as a professional favor to my OBGYN. However, the staff was very helpful and friendly. I'm unsure if it was the case with all patients but I think the hours were a bit limited. The earliest I could get there was 7am, which wasn't always convenient....I did not have much interaction with the nurses because I was monitored by my OBGYN and just saw Dr Klein for the IUIs. The nurses who I did have contact with were always very nice and informative.
How was your experience with Jeffrey Klein at RMA of New York?
Dr Klein was very approachable and easy to talk to. He explained the IUI process in a simple manner and answered questions we had in lay terms, even though he knew I was a nurse and understood the process. He was easy to get in touch with via text or email.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Don't be afraid to ask any questions. He is very open to answering questions and doesn't make you feel dumb.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr Klein was very personable and easy to talk to. He provided me with his email and direct phone number and was quick to respond with any questions I had. He squeezed me in for both cycles before I had to go to work in the morning.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Dr Klein did my first two IUIs. He pretty much saw me as a professional favor to my OBGYN since I am a labor and delivery RN. He reviewed all my labs and diagnostics and did a phone consult. I took clomid 50mg, as I had been for the last two cycles, and I tracked my cycle with OPK and called him when I got a positive. We came in the next day for an IUI but after performing an ultrasound discovered that I had already ovulated. We did the IUI that day anyway but it was not successful. The next month he increased my clomid to 75mg and I was monitored by ultrasound until my follicles were the appropriate size. I received a trigger shot of ovidrel in his office and went to his office for an IUI the next morning. Unfortunately, this was also unsuccessful.
Describe your experience with the nursing staff at RMA of New York.
I did not have much interaction with the nurses because I was monitored by my OBGYN and just saw Dr Klein for the IUIs. The nurses who I did have contact with were always very nice and informative.
Describe your experience with RMA of New York.
I was not a "typical" patient of this clinic because I was being seen as a professional favor to my OBGYN. However, the staff was very helpful and friendly. I'm unsure if it was the case with all patients but I think the hours were a bit limited. The earliest I could get there was 7am, which wasn't always convenient.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
I received a bill for our second IUI but not the first. He did not take my insurance.
9
Doctor
Jeffrey Klein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
Westchester
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
7
Age 28 - 29
4 IUI
Unexplained
European
Income $50K - $99K
Teacher
1st of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Lederman] was very caring and seemed empathetic to such as sensitive manner, he even rubbed my shoulders a few times and said "you will get there, it just takes time." I also appreciated how we had access to his e-mail and he would return my phone call in a timely manner...there seemed to be no other treatment plan then the same four IUI's he performed. I took a small dose of letrozole, was monitored, used a trigger shot, then my IUI was performed. He never recommended any type of surgery such as a laparoscopy, hysteroscopy or any other research to try and figure out how else to help my husband and I. It seemed as if IVF was our only route. At time time, IUI's were covered by my insurance 100% so I really wanted to try injectables with IUI and he explained that there was not enough research to support that it helped increase our chances. As much as I wanted to trust him and continue seeing him, the distance from my house to the office was a factor as well as Dr. Lederman not in agreement to try a different treatment plan before IVF.
although I appreciated the fast past during morning monitoring hours [at RMA of New York], because I understood everyone needed to get to work, I did feel rushed at times. I liked how the doctors performed the ultrasounds instead of techs. but, I felt if I had extra questions that day, they didn't really want to be bothered...Strengths: always on time for appointments...Weakness: monitoring hours should've began earlier and sometimes there was too much of a push for IVF, the clinic seemed very numbers driven
How was your experience with Matthew Lederman at RMA of New York?
Dr. Lederman was clearly a very knowledgeable doctor. He was very professional and demonstrated good bedside manner. The reason I decided to change clinics was because I was still hopeful that I could be successful with pregnancy through IUI's and there seemed to be no other treatment plan then the same four IUI's he performed. I took a small dose of letrozole, was monitored, used a trigger shot, then my IUI was performed. He never recommended any type of surgery such as a laparoscopy, hysteroscopy or any other research to try and figure out how else to help my husband and I. It seemed as if IVF was our only route. At time time, IUI's were covered by my insurance 100% so I really wanted to try injectables with IUI and he explained that there was not enough research to support that it helped increase our chances. As much as I wanted to trust him and continue seeing him, the distance from my house to the office was a factor as well as Dr. Lederman not in agreement to try a different treatment plan before IVF.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
I would say it was in between. He was very caring and seemed empathetic to such as sensitive manner, he even rubbed my shoulders a few times and said "you will get there, it just takes time." I also appreciated how we had access to his e-mail and he would return my phone call in a timely manner. However, although I appreciated the fast past during morning monitoring hours, because I understood everyone needed to get to work, I did feel rushed at times. I liked how the doctors performed the ultrasounds instead of techs. but, I felt if I had extra questions that day, they didn't really want to be bothered.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
We first began with "timed intercourse" which consisted of trigger shots and monitoring. It was a little under a year of my husband and I TTC, which was still a little early, but he seemed understanding and very willing to assist us. We did two of those, followed by a round with letrozole. Followed by 3 rounds of "timed intercourse" we moved on to 4 IUI's with letrozole, trigger shots, and of course monitoring.
Describe your experience with the nursing staff at RMA of New York.
Very professional and caring
Describe your experience with RMA of New York.
Strengths: always on time for appointments and doctors perform ultrasounds Weakness: monitoring hours should've began earlier and sometimes there was too much of a push for IVF, the clinic seemed very numbers driven
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Co-pay each time
6
Doctor
Matthew Lederman
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
1 of 5
7
Clinic
RMA of New York
Westchester
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5