RMA of New York

18 doctors work here

Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4
67% strongly recommend
538 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.5
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
4 Reviews
Rated 9.9
Strongly recommend: 100%9.9
Lucky Sekhon
RMA of New York
91% strongly recommend
71 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 3%9.6
Eric Flisser
RMA of New York
89% strongly recommend
52 Reviews
Rated 9.3
Strongly recommend: 89%Neutral: 6%Don't recommend: 5%9.3
Matthew Lederman
RMA of New York
73% strongly recommend
36 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 17%Don't recommend: 10%8.8
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
65% strongly recommend
100 Reviews
Rated 8.6
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
68% strongly recommend
23 Reviews
Rated 8.5
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.5
Tia Jackson-Bey
RMA of New York
79% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 79%Don't recommend: 21%8.3
Tanmoy Mukherjee
RMA of New York
58% strongly recommend
31 Reviews
Rated 8
Strongly recommend: 58%Neutral: 22%Don't recommend: 20%8
Alan Copperman
RMA of New York
56% strongly recommend
50 Reviews
Rated 7.2
Strongly recommend: 56%Neutral: 10%Don't recommend: 34%7.2
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
NY - Downtown
594 Broadway
New York, NY 10012
NY - Eastside
635 Madison Ave
New York, NY 10022
NY - Mount Sinai
5 East 98th St
New York, NY 10029
NY - Westside
200 West 57th St
New York, NY 10019
Westchester
311 North St
White Plains, NY 10605
Show 4 more

91 patient reviews filtered by:

2016, Successful
NPS
8
NPS
8
Age 35
1 IVF
Unexplained
European
Income $100K - $199K
Business Executive
3rd of 3 Docs
4 IUI With Other Docs
1 Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Neutral
Neutral
Successful
Dr McAvey had a warm bedside manner, emailed and called me personally, didn't make me feel rushed, and seemed genuinely concerned with my success...Be communicative with Dr.McAvey regarding your care. She helped me when the clinic failed me. I appreciated her involvement... I appreciated her bedside manner and her level of involvement in my care. I would definitely recommend.
The IVF coordinator [at RMA] was unresponsive and failed to provide critical information. My cycle was delayed as a result. Additionally, there was a billing error that almost delayed my cycle for a second time. Despite the errors, the clinic did step up to make things right and I appreciated that effort...[Nurses] Seemed to be informative, patient and thorough. I felt confident in my care. Not overly warm, but kind enough.
How was your experience with Beth McAvey at RMA of New York?
Dr. McAvey was very warm, optimistic, thorough and personal. Dr McAvey was very warm, optimistic, thorough, and personal. I appreciated her bedside manner and her level of involvement in my care. I would definitely recommend.
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
Be communicative with Dr.McAvey regarding your care. She helped me when the clinic failed me. I appreciated her involvement.
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
Dr McAvey had a warm bedside manner, emailed and called me personally, didn't make me feel rushed, and seemed genuinely concerned with my success.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
Traditional IVF with ICSI
Describe your experience with the nursing staff at RMA of New York.
Seemed to be informative, patient and thorough. I felt confident in my care. Not overly warm, but kind enough.
Describe your experience with RMA of New York.
The IVF coordinator was horrible. My cycle was delayed because of her lack of communication and errors. That said, the clinic did come through for me to try to make things right. I was reassigned and prioritized in my care going forward and I truly appreciated that effort.
Describe the costs associated with your care under Beth McAvey at RMA of New York.
I believe it was $12,500 for an IVF package including one FET if the fresh transfer failed. Plus $2500 for ICSI and around $5000 for meds.
Describe Beth McAvey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She recommended SET based on my age, diagnosis, and past success.
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of New York.
The IVF coordinator was unresponsive and failed to provide critical information. My cycle was delayed as a result. Additionally, there was a billing error that almost delayed my cycle for a second time. Despite the errors, the clinic did step up to make things right and I appreciated that effort.
8
Doctor
Beth McAvey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
6
NPS
7
Age 40 - 42
2 IUI
Unexplained
European
Income $200K - $499K
Business Executive
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
He's [Dr. Tanmoy Mukherjee] very knowledgable but seems rushed.... Although the care is good at RMA and all of the doctors are experienced and knowledgable, they see a high number of patients each day. They follow a very organized system and the doctors, nurses and office staff provide consistent service but it all seems automatic and hurried. I didn't often feel like I was able to get enough insight or information - especially when I was in for ultrasounds. I was usually told that a nurse would call me with results and will let me know what my doctor wants to do as a next step (during monitoring hours, I would see whatever doctor was available and not necessarily my own). Again, I feel like everyone is well trained and the information is correct but it feels very formulaic and hurried.
Although the care is good at RMA and all of the doctors are experienced and knowledgable, they see a high number of patients each day. They follow a very organized system and the doctors, nurses and office staff provide consistent service but it all seems automatic and hurried. I didn't often feel like I was able to get enough insight or information - especially when I was in for ultrasounds. I was usually told that a nurse would call me with results and will let me know what my doctor wants to do as a next step (during monitoring hours, I would see whatever doctor was available and not necessarily my own). Again, I feel like everyone is well trained and the information is correct but it feels very formulaic and hurried.
How was your experience with Tanmoy Mukherjee at RMA of New York?
He's very knowledgable but seems rushed.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Ask as many questions as you can.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Although the care is good at RMA and all of the doctors are experienced and knowledgable, they see a high number of patients each day. They follow a very organized system and the doctors, nurses and office staff provide consistent service but it all seems automatic and hurried. I didn't often feel like I was able to get enough insight or information - especially when I was in for ultrasounds. I was usually told that a nurse would call me with results and will let me know what my doctor wants to do as a next step (during monitoring hours, I would see whatever doctor was available and not necessarily my own). Again, I feel like everyone is well trained and the information is correct but it feels very formulaic and hurried.
Describe your experience with RMA of New York.
Knowledgeable and experienced staff. High volume of patients - which means that the operations are managed well, but it can feel a bit impersonal. Considering the volume of patients, the staff works hard to make you feel like you are getting individualized attention.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
Some were covered by my insurance and some were not.
6
Doctor
Tanmoy Mukherjee
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, 6 Eggs Frozen
NPS
8
NPS
8
Age 36
1 Egg Freezing
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Daniel Stein] was great, but due to timing, I rarely saw him. He is warm, and has a good sense of humor and I felt very comfortable with him. He explained things thoroughly and if I ever had questions I could email him. Overall, my experience was good!! I didn't get too many eggs (6 frozen) but he seemed to think that was a good amount for my numbers. He recommended that if money was not a concern that I should do a second round, but it's so expensive and I don't know if I will do it.
About $4,500 for medication. About $9000 for egg freezing. About $750 for anesthesia...Monitoring [at RMA of New York] was in the early morning. Not ideal for my schedule, but I went at the end of the window and was fine...On the weekends, the east side clinic was very crowded because it is the only one that is open. Bring a good book!...He [Dr. Daniel Stein] was great, but due to timing, I rarely saw him. He is warm, and has a good sense of humor and I felt very comfortable with him. He explained things thoroughly and if I ever had questions I could email him. Overall, my experience was good!! I didn't get too many eggs (6 frozen) but he seemed to think that was a good amount for my numbers. He recommended that if money was not a concern that I should do a second round, but it's so expensive and I don't know if I will do it.
How was your experience with Daniel Stein at RMA of New York?
He was great, but due to timing, I rarely saw him. He is warm, and has a good sense of humor and I felt very comfortable with him. He explained things thoroughly and if I ever had questions I could email him. Overall, my experience was good!! I didn't get too many eggs (6 frozen) but he seemed to think that was a good amount for my numbers. He recommended that if money was not a concern that I should do a second round, but it's so expensive and I don't know if I will do it.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Schedule your egg freezing cycle when you don't have anything else going on. The hormones can make your emotions go nuts.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
The staff was very friendly and the other doctors were great as well. I only saw Dr. Stein for my initial consult and at the end.
Describe your experience with the nursing staff at RMA of New York.
I had no problems with the nursing staff. They were great!
Describe your experience with RMA of New York.
On the weekends, the east side clinic was very crowded because it is the only one that is open. Bring a good book!
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was in the early morning. Not ideal for my schedule, but I went at the end of the window and was fine.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
About $4,500 for medication. About $9000 for egg freezing. About $750 for anesthesia
8
Doctor
Daniel Stein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
8
NPS
8
Age 34
5 Fertility Medications
PCOS
Income $200K - $499K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Successful
Dr. Grunfeld was very detailed oriented, had an obvious expertise in this area and explained on a macro level what was going on and what to expect (the nurses handled the day to day). I understood my diagnosis and what the treatment would be...Don't expect to get to talk to him whenever you want...Since I have PCOS and ovulate late (my cycles around about 3 months long), we started on Clomid and a trigger shot and tried that for a number of cycles. When it didn't work he met with me and we talked about other options, and decided that before anything more invasive we should try another medication - i went on Letrazole and after 2 cycles got a positive pregnancy test.
It's [RMA - East Side] always packed there - get to your appointments and monitoring hours early...At RMA, you see your Dr. occasionally but the nurses are really who you deal with the most...Dr. Grunfeld was very detailed oriented, had an obvious expertise in this area and explained on a macro level what was going on and what to expect (the nurses handled the day to day)...[cost of treatments] approx $2000
How was your experience with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld was very detailed oriented, had an obvious expertise in this area and explained on a macro level what was going on and what to expect (the nurses handled the day to day). I understood my diagnosis and what the treatment would be.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Don't expect to get to talk to him whenever you want. At RMA, you see your Dr. occasionally but the nurses are really who you deal with the most.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Since I have PCOS and ovulate late (my cycles around about 3 months long), we started on Clomid and a trigger shot and tried that for a number of cycles. When it didn't work he met with me and we talked about other options, and decided that before anything more invasive we should try another medication - i went on Letrazole and after 2 cycles got a positive pregnancy test.
Describe your experience with RMA of New York.
It's always packed there - get to your appointments and monitoring hours early.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
approx $2000
8
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016, Unknown Success
NPS
7
NPS
7
Age 39
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
[Dr Lederman at RMA of New York was] rather impersonal, focused on percentages and details rather than treating the whole person....Accurate, but seemed chilly in his demeanor. Results oriented, but only for "physical" issues....Allowed children to go to appointments (except IVF) which is helpful when dealing with secondary infertility.
[Dr Lederman at RMA of New York was] rather impersonal, focused on percentages and details rather than treating the whole person....Accurate, but seemed chilly in his demeanor. Results oriented, but only for "physical" issues....Allowed children to go to appointments (except IVF) which is helpful when dealing with secondary infertility.
How was your experience with Matthew Lederman at RMA of New York?
Accurate, but seemed chilly in his demeanor. Results oriented, but only for "physical" issues.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Don't expect warmth.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Rather impersonal, focused on percentages and details rather than treating the whole person.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
Since I had unexplained infertility, he suggested we follow the protocol put in place and covered by my insurance company (3 iuis on Clomid with IVF if they fail). He wanted to go straight to IVF.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha)
Provided what the MD didn't.
Describe your experience with RMA of New York.
Allowed children to go to appointments (except IVF) which is helpful when dealing with secondary infertility.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Covered by health insurance.
7
Doctor
Matthew Lederman
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
Westchester
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
5
NPS
7
Age 33 - 34
4 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Middle Eastern
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Sandler] is obviously a brilliant dude, but there were times I felt like he spoke down to me, as if I couldn't possibly understand the intricacies of ART treatments, when in reality I was reading academic journal articles regularly to try to know as much as possible...Don't be afraid to ask questions because he will answer them...Just don't expect to ask questions or get much information during the monitoring ultrasounds because they have to see a million patients in a row before and after you...
You will feel like a number [at RMA - East Side] but it's okay -- that just means they know what they're doing. Even on days when you cannot believe how freaking packed the waiting room is, you will be in and out of there before you know it. A lot of people go there and I took that to mean that they were good. I didn't have success with them but that's because my body is wacky... they bill your insurance for a complete cycle, so if you don't make it to transfer, it is still billed as a complete cycle. I don't know if it is different for self-pay people...
How was your experience with Benjamin Sandler at RMA of New York?
He is obviously a brilliant dude, but there were times I felt like he spoke down to me, as if I couldn't possibly understand the intricacies of ART treatments, when in reality I was reading academic journal articles regularly to try to know as much as possible.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Don't be afraid to ask questions because he will answer them.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
In a way, I thought it was somewhat reassuring to be treated like a number, as long as whoever I was dealing with knew my background, where I was in treatment, and so on. The fact that the clinic ran like a well-oiled machine was very comforting because they really did give you the impression they knew what they were doing. I'm also not a person who needs to feel coddled.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
1 Clomid cycle with IUI, 3 letrozole cycles with IUI, and 1 last letrozole cycle with TI (because I felt that we were headed for IVF anyway and didn't want to waste money on another IUI). Then, IVF/ICSI with PGS on antagonist protocol (preceded by 10-14 days of OCP), using max dosage of stims because -- as it turned out -- I have DOR! This was never verbalized to me until after the first cycle failed. Good thing I read all those journal articles because I had figured that out myself. The next cycle was supposed to be micro dose Lupron flare protocol preceded by OCP again.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kirsten Schlosser)
Everyone on the support staff was amazing. Even the phlebotomists were sweet and super competent. In the end, I think that makes a bigger difference in the experience than how the doctor talks to you, for example.
Describe your experience with RMA of New York.
You will feel like a number but it's okay -- that just means they know what they're doing. Even on days when you cannot believe how freaking packed the waiting room is, you will be in and out of there before you know it. A lot of people go there and I took that to mean that they were good. I didn't have success with them but that's because my body is wacky.
Describe your experience with your monitoring appointments at RMA of New York.
I covered this earlier -- it is very busy during morning monitoring but they have so many phlebotomists that it takes no time to get blood draws done. Sometimes there is a minor wait to get twanded but I was never there more than an hour. Just don't expect to ask questions or get much information during the monitoring ultrasounds because they have to see a million patients in a row before and after you.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
This is important -- they bill your insurance for a complete cycle, so if you don't make it to transfer, it is still billed as a complete cycle. I don't know if it is different for self-pay people. All told, we used up 8750 of our 10K insurance limit, plus another 4500 out of pocket for PGS, freezing (even though there was nothing to freeze), anesthesia, and extra meds beyond what our insurance was willing to cover ( I was on very high doses).
5
Doctor
Benjamin Sandler
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
7
Age 39 - 40
6 IUI
1 IVF
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Successful
Dr Talebian was completely professional, smart, compassionate, knowledgable, caring and very kind. My experience with her was EXCELLENT! I am currently about to start another IVF cycle for a second child and I tracked her down at her new clinic (CCRM) just to make sure she was my doctor again. I recommend her highly!!!...Dr Talebian was wonderful every step of the way! She always replied to every email and phone call with detailed answers to my questions. She was very approachable and made sure I understood everything. She was kind, generous, funny and always treated me with absolute respect.
This was a real pain at RMA! I had to go to Midtown Manhattan for certain procedures or on the weekends which was not as convenient and monitoring hours were only early in the morning and there were always tons of women waiting. At CCRM now, it's MUCH better. You can schedule monitoring any time!...IUIs were about $1000 each (plus the cost of sperm). The whole IVF cycle was about $15,000 plus $5k for genetic testing and $5k for meds.
How was your experience with Sheeva Talebian at RMA of New York?
Dr Talebian was completely professional, smart, compassionate, knowledgable, caring and very kind. My experience with her was EXCELLENT! I am currently about to start another IVF cycle for a second child and I tracked her down at her new clinic (CCRM) just to make sure she was my doctor again. I recommend her highly!!!
What's one piece of advice would you give a prospective patient of Sheeva Talebian at RMA of New York?
Don't be afraid to ask anything! She is totally nonjudgmental and always responded to all my questions (some of which were kind of crazy!) with patience, compassion and clarity.
During treatment, were you treated like a number or a human with Sheeva Talebian at RMA of New York?
Dr Talebian was wonderful every step of the way! She always replied to every email and phone call with detailed answers to my questions. She was very approachable and made sure I understood everything. She was kind, generous, funny and always treated me with absolute respect.
Describe the protocols Sheeva Talebian used in your cycles at RMA of New York and their degree of success.
Honestly, I don't remember all the details. But she described everything well and I opted for the conservative choices and I paid extra expenses to try to maximize my potential success, including genetic testing and ICSI. My only regret (not her fault at all) is that I feel I spent too much time on IUIs and should have gone to IVF sooner. She had recommended this but was totally understanding of my choice not to.
Describe your experience with RMA of New York.
Locations were good. I did not like that monitoring only was early in the morning
Describe your experience with your monitoring appointments at RMA of New York.
This was a real pain at RMA! I had to go to Midtown Manhattan for certain procedures or on the weekends which was not as convenient and monitoring hours were only early in the morning and there were always tons of women waiting. At CCRM now, it's MUCH better. You can schedule monitoring any time!
Describe the costs associated with your care under Sheeva Talebian at RMA of New York.
IUIs were about $1000 each (plus the cost of sperm). The whole IVF cycle was about $15,000 plus $5k for genetic testing and $5k for meds.
Describe Sheeva Talebian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She highly recommended single embryo transfer because I did genetic testing on the embryos.
10
Doctor
Sheeva Talebian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2015, Successful
NPS
9
NPS
8
Age 30 - 34
3 IUI
1 IVF
1 Embryo Freezing
European
Income $500K
Marketer or PR
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Neutral
Successful
....from the getgo Dr. Sandler was very honest...He did not want to continue a cycle if it wasn't looking good, and was cognizant of me as a person.
Keri was the nurse I worked with...She was unbelievable...[Monitoring appointments] very long waits unless there right when the doors opened. VERY long.
How was your experience with Benjamin Sandler at RMA of New York?
I think Dr. Sandler was a very smart doctor who handled a pretty textbook case of diagnosed infertility very well. I was a VERY nervous patient, and he handled me well, was very honest and practical, and got me to where I needed to be. Sometimes I wanted more compassion, but also understood our goals were aligned, and he was doing everything he could to get me to where I wanted to be,
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
He is not going to hold your hand, but he will do whatever he can to get the best otucome.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
I felt like from the getgo Dr. Sandler was very honest- never giving me false hope, but making me believe he would do anything he could to ensure I was successful. He spent over an hour with me at our first meeting, and was always patient, honest, and practical. He did not want to continue a cycle if it wasn't looking good, and was cognizant of me as a person. He is not what I would describe as "warm and fuzzy" but inspired confidence in me as a patient that he would do whatever he could to ensure the best out come.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Keri Bergin)
Keri was the nurse I worked with primarily in between my first series of IVF when I had twins and when I went back for a singleton embryo transfer. She was unbelievable. She left for med school which was very sad for me, but she made me feel empowered, confident, comfortable and supported. I adored her
Describe your experience with your monitoring appointments at RMA of New York.
Horrible. Very long waits unless there right when the doors opened. VERY long
9
Doctor
Benjamin Sandler
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2015, Unknown Success
NPS
9
NPS
8
Age 30
6 IUI
European
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Talebian is very reassuring, despite my many setbacks, that eventually I will get pregnant. I was probably okay with going on to my 7th IUI, when she encouraged me to move onto IVF... I appreciate a doctor that is willing to give me a nudge.
I am having problems with the long waiting time for appointments... The only issue that I had with the nursing staff is they forgot about me when i was dropping off a sperm sample. I waited for 45 mins, freaking out about all the time that was passing...
How was your experience with Sheeva Talebian at RMA of New York?
Dr. Talebian is very reassuring, despite my many setbacks, that eventually I will get pregnant. I was probably okay with going on to my 7th IUI, when she encouraged me to move onto IVF. I believe that she is doing the right thing by helping me move on from treatments that are not working. I appreciate a doctor that is willing to give me a nudge.
What's one piece of advice would you give a prospective patient of Sheeva Talebian at RMA of New York?
Definitely take advantage of your time with her. Prep any questions before hand.
During treatment, were you treated like a number or a human with Sheeva Talebian at RMA of New York?
The moment I felt that she treated me like a human was when on my 4th IUI. Right after she completed the insemination she held up both hands, crossed both sets of fingers, and said "I'm rooting for you". It made her feel more like a friend and a cheerleader, rather than just a doctor.
Describe your experience with the nursing staff at RMA of New York.
The woman that takes my blood is very sweet. The only issue that I had with the nursing staff is they forgot about me when i was dropping off a sperm sample. I waited for 45 mins, freaking out about all the time that was passing, but no one spoke to me until I made a big deal with the front desk.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I am having problems with the long waiting time for appointments.
9
Doctor
Sheeva Talebian
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Unknown Success
NPS
7
NPS
8
Age 30 - 33
6 IUI
European
Writer
2nd of 2 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He speaks very quickly and doesn't leave a lot of time to ask questions, but if you are assertive, he responds. Became warmer once he got to know me.
[My nurse[ Whitney is the best! [One] test was done without my signature authorizing it.
How was your experience with Lawrence Grunfeld at RMA of New York?
He seems smart and interested in taking action. Very methodical.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Do research, ask a lot of questions!
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
He speaks very quickly and doesn't leave a lot of time to ask questions, but if you are assertive, he responds. Became warmer once he got to know me.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
I don't know.
Describe your experience with the nursing staff at RMA of New York.
Whitney is the best!
What specific things went wrong at RMA of New York?
  • Lost paperwork
Describe the specific things that went wrong at RMA of New York.
Test was done without my signature authorizing it.
7
Doctor
Lawrence Grunfeld
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
NPS
7
NPS
8
Age 41 - 43
6 IUI
2 IVF
Ashkenazi Jewish
Income $100K - $199K
Business Executive
2nd of 3 Docs
5 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Donor Sperm
Neutral
Neutral
Successful
Alan [Copperman] was very knowledgeable and always seemed completely committed to getting me pregnant. he does not show much compassion though and he didn't tell me about pre genetic testing, which I found out from a friend, and found it to be extremely valuable in my final successful IVF...We first tried two IUIs every cycle - no success. The 2nd IVF, the Dr. advised only putting in one good embryo, although I had asked for the previous embryo to be included. It was a frozen embryo with a different donor and therefore, he said the practice wouldn't put two embryos together from different donors. This is understandable but he didn't tell me until the day of transfer, but he did come personally to explain it to me.
RMA actually told me that my remaining embryo undergoing pre genetic testing was not good and 2 weeks later I realized the nurse was mistaken and it was good. That embryo turned out to be my son, but I had a rough 2 weeks in which I thought i had another unsuccessful treatment...Alan was very knowledgeable and always seemed completely committed to getting me pregnant. he does not show much compassion though and he didn't tell me about pre genetic testing, which I found out from a friend, and found it to be extremely valuable in my final successful IVF.
How was your experience with Alan Copperman at RMA of New York?
Alan was very knowledgeable and always seemed completely committed to getting me pregnant. he does not show much compassion though and he didn't tell me about pre genetic testing, which I found out from a friend, and found it to be extremely valuable in my final successful IVF.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask a lot of questions about your options. The nurses are your friends, and the doctors do not generally have a lot of compassion.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
He was generally kind but showed little to no emotion. In my 2nd and final iVF I had a miscarriage scare while traveling for work in HK and a HK doctor had wrongly told me I had a miscarriage. Fortunately, a second doctor told me everything was fine, but when I got back to NYC, Dr. Cooperman was somehow mad at me for the whole thing, which was a little heartless and ridiculous.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We first tried two IUIs every cycle - no success. The 2nd IVF, the Dr. advised only putting in one good embryo, although I had asked for the previous embryo to be included. It was a frozen embryo with a different donor and therefore, he said the practice wouldn't put two embryos together from different donors. This is understandable but he didn't tell me until the day of transfer, but he did come personally to explain it to me.
Describe your experience with the nursing staff at RMA of New York.
Very compassionate but not all could draw blood well and sometimes it took several times.
Describe your experience with RMA of New York.
Very knowledgeable and helpful but too big to receive personal attention.
Describe your experience with your monitoring appointments at RMA of New York.
It was fine
Describe the costs associated with your care under Alan Copperman at RMA of New York.
not much because of my health insurance plan.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
None, he did a good job.
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
RMA actually told me that my remaining embryo undergoing pre genetic testing was not good and 2 weeks later I realized the nurse was mistaken and it was good. That embryo turned out to be my son, but I had a rough 2 weeks in which I thought i had another unsuccessful treatment.
7
Doctor
Alan Copperman
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2013 - 2014, Successful
NPS
7
NPS
8
Age 33 - 34
6 IUI
1 IVF
1 Egg Freezing
Unexplained
European
Income $200K - $499K
Teacher
Only Doc Seen
Neutral
Neutral
Successful
He [Dr. Grunfeld at RMA of New York] knows what he is doing and gets results. His bedside manner could be better, but he genuinely believes in what he is doing....Be prepared to be inundated with information. Make sure to come with your questions prepared because he will talk over you otherwise. That being said, he always gives thorough answers to questions...The wait time can be long. Arrive early to ensure being seen in a timely manner.
He [Dr. Grunfeld at RMA of New York] knows what he is doing and gets results. His bedside manner could be better, but he genuinely believes in what he is doing....Be prepared to be inundated with information. Make sure to come with your questions prepared because he will talk over you otherwise. That being said, he always gives thorough answers to questions...The wait time can be long. Arrive early to ensure being seen in a timely manner.
How was your experience with Lawrence Grunfeld at RMA of New York?
He knows what he is doing and gets results. His bedside manner could be better, but he genuinely believes in what he is doing.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Be prepared to be inundated with information. Make sure to come with your questions prepared because he will talk over you otherwise. That being said, he always gives thorough answers to questions.
Describe your experience with your monitoring appointments at RMA of New York.
The wait time can be long. Arrive early to ensure being seen in a timely manner.
7
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2013, Successful
NPS
8
NPS
8
Age 39 - 41
4 IUI
1 IVF
1 Egg Freezing
Tubal Blockage
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Donor Sperm
Neutral
Neutral
Successful
Initial impression was good. Over the course of several treatments, failed cycles and two attempts he became more distant. Second pregnancy I was made to feel as though I was more of an inconvenience than a patient... Ectopic preg was completely missed as a preg test was not done to confirm neg outcome of IUI.
Office staff was curt or even rude. Plan of care was "by the book" not necessarily to my specifics... Expect good results but not a lot of hand holding and warm cozy feelings. They run a very efficient factory with high ratings but not touchy-feely.
How was your experience with Jeffrey Klein at RMA of New York?
Initial impression was good. Over the course of several treatments, failed cycles and two attempts he became more distant. Second pregnancy I was made to feel as though I was more of an inconvenience than a patient. As if I were greedy wanting to try to have a second child.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Expect good results but not a lot of hand holding and warm cozy feelings. They run a very efficient factory with high ratings but not touchy-feely.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Office staff was curt or even rude. Plan of care was "by the book" not necessarily to my specifics. Ectopic preg was completely missed as a preg test was not done to confirm neg outcome of IUI.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
First cycle was just IUI, second used ovidrel and IUI, third was Clomid, Ovidril and IUI (I had severe reaction to Clomid), 4th was injectable with Ovidril and IUI (result ectopic). Last was injections, egg retrieval, IVF, 3 embryo transfer resulting in 1live birth, 1 embryo frozen. 1 year later, embryo transfer resulting in 1live birth.
Describe your experience with the nursing staff at RMA of New York.
They answered questions but I didn't get a lot of compassion at missed attempts or after ruptured ectopic that almost killed me.
Describe your experience with your monitoring appointments at RMA of New York.
Usually convenient. I was there at odd hours but could be forced to wait, especially my second experience, almost as a vendetta even if I was the first patient there.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
~15k
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New York.
Office staff were quite rude. They would chat or take other patients in before me forcing me to wait extensively for what appeared to be personal dislike. I overheard them discussing me as "weird" as if that justified being unprofessional.
8
Doctor
Jeffrey Klein
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
8
Clinic
RMA of New York
Westchester
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2010 - 2013, Unknown Success
NPS
7
NPS
7
Age 32 - 35
5 IVF
Anovulation
Male Factor
PCOS
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Copperman] is a talented doctor but definitely lacks bedside manner. You go to him for his expertise and success rates, not because he is going to make you feel warm and fuzzy. I liked seeing other doctors in the practice who were a little warmer, but knowing that he was reviewing all the blood work and sonograms was good.
It [RMA of New York] feels like a factory. the morning check-in for blood and ultrasound are very crowded. you have to wait, sometimes up to 45 minutes to get in for blood and then wait again for a doctor to come see you. then if you have additional questions you have to wait for a nurse. when you are cycling through for IVF and have to be there almost daily for 10 days its hard not to feel frustrated and just a number.
How was your experience with Alan Copperman at RMA of New York?
he is a talented doctor but definitely lacks bedside manner. You go to him for his expertise and success rates, not because he is going to make you feel warm and fuzzy. I liked seeing other doctors in the practice who were a little warmer, but knowing that he was reviewing all the blood work and sonograms was good. i did have some losses, one in particular that was devastating, and he was very helpful. at the end of the day i owe my two amazing sons to him.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
he is a clinician first with a high volume practice. you will get pregnant there but he won't be your best friend.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
it feels like a factory. the morning check-in for blood and ultrasound are very crowded. you have to wait, sometimes up to 45 minutes to get in for blood and then wait again for a doctor to come see you. then if you have additional questions you have to wait for a nurse. when you are cycling through for IVF and have to be there almost daily for 10 days its hard not to feel frustrated and just a number.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
i dont remember sorry. i think I blocked it all out.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: anne)
anne and hilde were absolutely amazing. they were my first cycles for my oldest. Second time around his staff was not nearly as good. HIlde was in midwifery school so wasn't as available and anne was out on maternity leave. one nurse gave me a dosage error during an iVF cycle and nearly destroyed the cycle.
Describe your experience with RMA of New York.
factory. front desk staff probably dealt with way too many hormonal women to count and now is in robot mode.
Describe your experience with your monitoring appointments at RMA of New York.
ugh. you had to wait. you didnt know if it would be 10 minutes or 40 minutes. during a 10 day cycle its awful when you are racing to get to work. The waiting room is absolutely packed. And they make you go back into the waiting room between blood and doctor sonogram (in 2010/2011 you went right in). general impression of the difference between 2010/2011 and 2013/2014 was that they got too big too fast
Describe the costs associated with your care under Alan Copperman at RMA of New York.
we had 5 cycles. insurance paid for 2 and change but even after that the doctor's visits were covered by coinsurance. it was just the transfer, retrieval, ICSI, etc that wasn't covered. Probably 20K out of pocket for all of it
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
one of the nurses gave incorrect hormone information during an IVF cycle. it was caught when I asked a question to a different nurse as I contrasted what she said to my prior day's instructions. Doctor called me immediately and had me come in the next day. At the end of the day we were still able to do the retrieval.
7
Doctor
Alan Copperman
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2009 - 2012, Successful
NPS
10
NPS
8
Age 31 - 34
5 IVF
Male Factor
European
Black or African-American
Native American
Income $200K - $499K
Lawyer
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr Sandler was very personable and remembered previous discussions and was very honest...The entire staff [at RMA of New York] is great, but I wouldn't recommend this facility if the male partner is the problem.
The entire staff [at RMA of New York] is great, but I wouldn't recommend this facility if the male partner is the problem...It's like a factory during monitoring hours, otherwise it's clean and the staff is friendly and competent.
How was your experience with Benjamin Sandler at RMA of New York?
The entire staff is great, but I wouldn't recommend this facility if the male partner is the problem
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Be patient
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr Sandler was very personable and remembered previous discussions and was very honest
Describe your experience with the nursing staff at RMA of New York.
Corteous, professional and thorough
Describe your experience with RMA of New York.
It's like a factory during monitoring hours, otherwise it's clean and the staff is friendly and competent
Describe your experience with your monitoring appointments at RMA of New York.
It was a factory; get there as early as possible or you could be there for a long time
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
Between 9,000-10,000 a cycle and about 300-350 in medication co-pays
10
Doctor
Benjamin Sandler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Successful
NPS
10
NPS
7
1 IVF
European
Income $500K+
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
[Dr. Sekhon has] Excellent bedside manners, positive attitude, Seems very confident in the treatment plan, made me feel very well taken care of. Unfortunately monitoring visits don’t allow much time for discussions, but in my Zoom appointments the doctor went over everything in detail...Book consults separately from monitoring visits as mornings are very busy and doctor doesn’t have much time
[at RMA of New York] I was a bit disappointing in the service level now compared to 5 years ago when I first started seeing them. Phone lines were sooo busy, I got incorrect information from the telephone operator/nurse (nothing serious just concerning opening hours), I had to call back to get the information already requested....
How was your experience with Lucky Sekhon at RMA of New York?
Excellent bedside manners, positive attitude, Seems very confident in the treatment plan, made me feel very well taken care of. Unfortunately monitoring visits don’t allow much time for discussions, but in my Zoom appointments the doctor went over everything in detail.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Book consults separately from monitoring visits as mornings are very busy and doctor doesn’t have much time
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
Friendly and detail oriented
Describe your experience with RMA of New York.
I was a bit disappointing in the service level now compared to 5 years ago when I first started seeing them. Phone lines were sooo busy, I got incorrect information from the telephone operator/nurse (nothing serious just concerning opening hours), I had to call back to get the information already requested
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I saw Dr Stein before I switched to Dr Sekhon. I was not pleased with his bedside manners and his coordinator. She called in wrong prescriptions to my pharmacy which resulted in me having to wait on line to reach her (coordinators don’t have a direct line which makes communication very hard). She also never sent me the treatment protocol after I asked 4 times for it.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5