RMA of New York

18 doctors work here

Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4
67% strongly recommend
537 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.5
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
4 Reviews
Rated 9.9
Strongly recommend: 100%9.9
Lucky Sekhon
RMA of New York
91% strongly recommend
71 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 3%9.6
Eric Flisser
RMA of New York
89% strongly recommend
51 Reviews
Rated 9.3
Strongly recommend: 89%Neutral: 6%Don't recommend: 5%9.3
Matthew Lederman
RMA of New York
73% strongly recommend
36 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 17%Don't recommend: 10%8.8
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
65% strongly recommend
100 Reviews
Rated 8.6
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
68% strongly recommend
23 Reviews
Rated 8.5
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.5
Tia Jackson-Bey
RMA of New York
79% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 79%Don't recommend: 21%8.3
Tanmoy Mukherjee
RMA of New York
58% strongly recommend
31 Reviews
Rated 8
Strongly recommend: 58%Neutral: 22%Don't recommend: 20%8
Alan Copperman
RMA of New York
56% strongly recommend
50 Reviews
Rated 7.2
Strongly recommend: 56%Neutral: 10%Don't recommend: 34%7.2
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
NY - Downtown
594 Broadway
New York, NY 10012
NY - Eastside
635 Madison Ave
New York, NY 10022
NY - Mount Sinai
5 East 98th St
New York, NY 10029
NY - Westside
200 West 57th St
New York, NY 10019
Westchester
311 North St
White Plains, NY 10605
Show 4 more

91 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
7
NPS
8
Age 38
Ashkenazi Jewish
Income $0 - $49K
3rd of 3 Docs
Neutral
Neutral
Unsuccessful
I found it very comforting that she [Dr. Jovana Lekovich] was sympathetic with my apprehension regarding the ultrasound exam...I think that she was able to explain the realistic expectations that I could have regarding potential success of a cycle...I feel that I was provided with the information that I was seeking, and advised of the next steps...I am only looking to freeze my eggs at this stage.
I feel that they [RMA of New York] are helpful in scheduling appointments as well as making themselves available by phone/email. I would prefer additional follow up in terms of getting additional information about the insurance coverage for medications...I found the nurse helpful in providing support during my ultrasound exam...I am only looking to freeze my eggs at this stage.
How was your experience with Jovana Lekovich at RMA of New York?
I found it very comforting that she was sympathetic with my apprehension regarding the ultrasound exam, and even had her nurse hold my hand during the procedure. I think that she was able to explain the realistic expectations that I could have regarding potential success of a cycle.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Be prepared to hear honest feedback about the potential that you have for success in a future cycle.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I feel that I was provided with the information that I was seeking, and advised of the next steps.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I was only seen for a consult, did not yet begin a cycle.
Describe your experience with the nursing staff at RMA of New York.
I found the nurse helpful in providing support during my ultrasound exam.
Describe your experience with RMA of New York.
I feel that they are helpful in scheduling appointments as well as making themselves available by phone/email. I would prefer additional follow up in terms of getting additional information about the insurance coverage for medications.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
So far, I have only been seen for a consult. For the consult, I was covered by my insurance with only a small copay. However, I am not covered for a cycle or medications, and those will be full cost out of pocket.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We did not discuss, as I am only looking to freeze my eggs at this stage.
7
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 33 - 34
4 IUI
1 IVF
Diminished Ovarian Reserve
Tubal Blockage
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Stein is very direct and honest with his patients. He explains every step of the process and answers all questions patiently with images and diagrams when necessary. He has given honest feedback when asked and has responded to emails or calls on a timely manner.... You will get a lot of information which is overwhelming and you will meet with various members of the team.
-Monitoring hours [at RMA of NY-West Side] are great because they are super early allowing flexibly and limited work disruption. -Monitoring visits are quick if you arrive early. -Office is in a great location. -Office is very organized.... The nursing staff and coordinator are patient and answer all your questions in a timely and detailed manner. They help you figure out every step of the process and will return your calls or emails very quickly.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is very direct and honest with his patients. He explains every step of the process and answers all questions patiently with images and diagrams when necessary. He has given honest feedback when asked and has responded to emails or calls on a timely manner.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Bring your partner to your first visit. You will get a lot of information which is overwhelming and you will meet with various members of the team.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr Stein was very honest and direct. He explained every step clearly and him and his team were very responsive.
Describe your experience with your nurse at RMA of New York.
The nursing staff and coordinator are patient and answer all your questions in a timely and detailed manner. They help you figure out every step of the process and will return your calls or emails very quickly.
Describe your experience with RMA of New York.
-Monitoring hours are great because they are super early allowing flexibly and limited work disruption. -Monitoring visits are quick if you arrive early. -Office is in a great location. -Office is very organized.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was super easy. Hours were early which allowed minimal interruption to my work schedule, especially if you arrive early.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Around 19000 without medication.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr Stein advised we only transfer one embryo because it would be the safest for me and the baby.
8
Doctor
Daniel Stein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 42 - 43
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Black or African-American
Income $200K - $499K
1st of 3 Docs
1 IUI With Other Docs
8 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Lawrence Grunfeld was honest and candid about my odds using my own eggs and we tried that route with no success. He didn't seem too eager to adjust the treatment plan for my second attempt with OE but when I insisted he listened and followed suit. He was compassionate when needed and helped me move onto donor eggs when that time came...will only consider eSET, at least in my case.
There are lots of resources due to the size of [RMA of New York]. Larger clinics maybe more/less appealing depending on the type of patient and your needs. Doctors are very knowledgable but have very specific opinions about care. Monitoring times were usually efficient...The nursing staff was efficient with good follow through. Emails were returned quickly...My IVF DE coordinator mistakenly told me my embryos were sent for PGS testing when this was not what I wanted or paid for. This was a shock at first then she corrected herself.
How was your experience with Lawrence Grunfeld at RMA of New York?
Dr. Lawrence Grunfeld was honest and candid about my odds using my own eggs and we tried that route with no success. He didn't seem too eager to adjust the treatment plan for my second attempt with OE but when I insisted he listened and followed suit. He was compassionate when needed and helped me move onto donor eggs when that time came.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Do you research, ask lots of questions and be your own advocate.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
The doctor took time to explain the treatment and options clearly.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Gonal 300-450/daily, menopur 1/2 vial/daily & trigger shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Aja Kane )
The nursing staff was efficient with good follow through. Emails were returned quickly.
Describe your experience with RMA of New York.
There are lots of resources due to the size of the clinic. Larger clinics maybe more/less appealing depending on the type of patient and your needs. Doctors are very knowledgable but have very specific opinions about care. Monitoring times were usually efficient.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
$30K
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Grunfled will only consider eSET, at least in my case.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
My IVF DE coordinator mistakenly told me my embryos were sent for PGS testing when this was not what I wanted or paid for. This was a shock at first then she corrected herself.
8
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
7
Age 25 - 26
3 IUI
1 IVF
Unexplained
Latinx
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
Daniel Stein gets straight to the point when it comes to giving you a diagnosis and courses of treatment and the likelihood in each treatment. Giving you hope but also keeping you grounded with letting you know the risks and the chances of a viable pregnancy.... If your looking for a doctor who will not sugar coat things, this is the doctor you want.... Antagonist protocol Medications used: Chorionic Gonad, Menopur, Leuprolide trigger, Gonal f, Ganirelix, Progesterone.
Monitoring hours [at RMA NY] are really early usually between 7AM or 8:30AM, which monitoring hours could be held through the day, especially when having a job. The waiting rooms are usually packed for monitoring hours and people have to stand some days, it’s very overwhelming sometimes.... All nurses, car coordinator and nursing staff were very accommodating and polite. I have a fear of needles and they took the time, never rushed me on blood draws
How was your experience with Daniel Stein at RMA of New York?
Daniel Stein gets straight to the point when it comes to giving you a diagnosis and courses of treatment and the likelihood in each treatment. Giving you hope but also keeping you grounded with letting you know the risks and the chances of a viable pregnancy.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
If your looking for a doctor who will not sugar coat things, this is the doctor you want.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
He spoke directly to me instead of at me and without hesitation or personal feelings he was very blunt, which I prefer in a doctor.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
Antagonist protocol Medications used: Chorionic Gonad, Menopur, Leuprolide trigger, Gonal f, Ganirelix, Progesterone.
Describe your experience with your nurse at RMA of New York.
All nurses, car coordinator and nursing staff were very accommodating and polite. I have a fear of needles and they took the time, never rushed me on blood draws even when they were swamped. I typically saw the same round of nurses and it was nice to always see a familiar face.
Describe your experience with RMA of New York.
Monitoring hours are really early usually between 7AM or 8:30AM, which monitoring hours could be held through the day, especially when having a job. The waiting rooms are usually packed for monitoring hours and people have to stand some days, it’s very overwhelming sometimes.
9
Doctor
Daniel Stein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
6
NPS
7
Age 27
1 IUI
Unexplained
Income $100K - $199K
Entrepreneur
2nd of 3 Docs
4 IUI With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
When I came in for my consultation I was a little taken aback because he [Dr. Lawrence Grunfeld] didn’t review all my records. He said he trusted my previous doctor who in the end made big mistakes. However throughout my treatment with him everything went smoothly and he did everything correctly...He was very adamant about a single embryo transfer would not even consider multiple
Even though it is a big clinic [RMA of New York] you are still treated like a human and not overlooked. Everything is taken care of for you and they are on top of everything. The financial advisor is amazing and tries to help you save money with insurance and explains everything very clearly...I came from a previous clinic where I was treated as a number. Here I felt more like a human. A doctor saw me at all times. Billing was so helpful always trying to help me find a way to cover costs. I felt like I was cared for
How was your experience with Lawrence Grunfeld at RMA of New York?
When I came in for my consultation I was a little taken aback because he didn’t review all my records. He said he trusted my previous doctor who in the end made big mistakes. However throughout my treatment with him everything went smoothly and he did everything correctly
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
I came from a previous clinic where I was treated as a number. Here I felt more like a human. A doctor saw me at all times. Billing was so helpful always trying to help me find a way to cover costs. I felt like I was cared for
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Took medication days 5-9 and came in for ultrasound day 12. Came back one time after that to make sure I was ready for ovidrel injection which they administered in the office
Describe your experience with the nursing staff at RMA of New York.
They were very competent and caring.
Describe your experience with RMA of New York.
Even though it is a big clinic you are still treated like a human and not overlooked. Everything is taken care of for you and they are on top of everything. The financial advisor is amazing and tries to help you save money with insurance and explains everything very clearly
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
My insurance covered 90 percent of all costs. The costs were very minimal
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He was very adamant about a single embryo transfer would not even consider multiple
6
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
7
NPS
8
Age 32
2 IUI
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Clomid, trigger shot, and IUI. I asked to add progesterone supplements this round, because my luteal phase is on the shorter side - Dr. Stein didn't think it was entirely necessary but was willing to try it with me...Dr. Stein is sort of rough around the edges, but he seems to truly care about me and my husband, and about our (hopeful) future pregnancy. He listened to my long list of questions about how to adjust treatment and he explained which ones we could do and which he didn't think were right for us. He was very quick to respond to the one email I sent.
Don't expect to see him at each appointment, but if you need to talk to him, he will certainly make time for a visit...The nurses [at RMA of NY] are great. They return phone calls quickly, answer all of my questions, and really show empathy and compassion. They don't make me feel silly for asking redundant or embarrassing questions...The clinic is clean, the receptionists are kind, and the nurses are compassionate.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is sort of rough around the edges, but he seems to truly care about me and my husband, and about our (hopeful) future pregnancy. He listened to my long list of questions about how to adjust treatment and he explained which ones we could do and which he didn't think were right for us. He was very quick to respond to the one email I sent.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Don't expect to see him at each appointment, but if you need to talk to him, he will certainly make time for a visit.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Stein is "no bullshit" and seems a little gruff at first, but he's been very reassuring and comforting to me because his bluntness makes me feel like I can trust him. He responded to an email in great detail and pretty quickly.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
Clomid, trigger shot, and IUI. I asked to add progesterone supplements this round, because my luteal phase is on the shorter side - Dr. Stein didn't think it was entirely necessary but was willing to try it with me.
Describe your experience with the nursing staff at RMA of New York.
The nurses are great. They return phone calls quickly, answer all of my questions, and really show empathy and compassion. They don't make me feel silly for asking redundant or embarrassing questions.
Describe your experience with RMA of New York.
The clinic is clean, the receptionists are kind, and the nurses are compassionate.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Not sure - haven't been billed yet.
7
Doctor
Daniel Stein
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
4
NPS
8
Age 39
1 IVF
Diminished Ovarian Reserve
Male Factor
Ashkenazi Jewish
Income $0 - $49K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
He Dr. Copperman] was efficient and I am sure knows what he is doing but is not warm and does not explain details or even the general process well. I barely saw him, the one time I had him for sonogram he was not encouraging and I thought of switching, but since I was in the middle of a cycle I didnt....Did not explain well and was not warm....He used menorpur and gonal f. No real explanation or rationalization
Nice place [RMA] pretty well organized, try not to get Dr. Letterman. He was rough during sonograms...stay on top of your cycle, they may not always be on it and ask questions they might not think to ask...She [nurse] was much more communicative than the doctor! Would deserve much more credit for any success, had it happened...Well run, [monitoring appts] at an inconvenient time, I live in queens and it is from 7-8:30 am.
How was your experience with Alan Copperman at RMA of New York?
He was efficient and I am sure knows what he is doing but is not warm and does not explain details or even the general process well. I barely saw him, the one time I had him for sonogram he was not encouraging and I thought of switching, but since I was in the middle of a cycle I didnt. I am so happy I switched to Dr. Lekovich!!!
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Not warm, see someone else
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Did not explain well and was not warm.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
He used menorpur and gonal f. No real explanation or rationalization
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Samantha)
She was much more communicative than the doctor! Would deserve much more credit for any success, had it happened
Describe your experience with RMA of New York.
Nice place pretty well organized, try not to get Dr. Letterman. He was rough during sonograms. Avoid dr copperman, and stay on top of your cycle, they may not always be on it and ask questions they might not think to ask. If there are med students, feel free to say you dont want them in on meetings.
Describe your experience with your monitoring appointments at RMA of New York.
Well run, at an inconvenient time, I live in queens and it is from 7-8:30 am.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Very expensive, luckily I have Bonei Olam who helps with lowering and sharing costs.
What specific things went wrong at RMA of New York?
  • Failed to call with results
4
Doctor
Alan Copperman
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
6
NPS
7
Age 40 - 42
2 IUI
Unexplained
European
Income $200K - $499K
Business Executive
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
He's [Dr. Tanmoy Mukherjee] very knowledgable but seems rushed.... Although the care is good at RMA and all of the doctors are experienced and knowledgable, they see a high number of patients each day. They follow a very organized system and the doctors, nurses and office staff provide consistent service but it all seems automatic and hurried. I didn't often feel like I was able to get enough insight or information - especially when I was in for ultrasounds. I was usually told that a nurse would call me with results and will let me know what my doctor wants to do as a next step (during monitoring hours, I would see whatever doctor was available and not necessarily my own). Again, I feel like everyone is well trained and the information is correct but it feels very formulaic and hurried.
Although the care is good at RMA and all of the doctors are experienced and knowledgable, they see a high number of patients each day. They follow a very organized system and the doctors, nurses and office staff provide consistent service but it all seems automatic and hurried. I didn't often feel like I was able to get enough insight or information - especially when I was in for ultrasounds. I was usually told that a nurse would call me with results and will let me know what my doctor wants to do as a next step (during monitoring hours, I would see whatever doctor was available and not necessarily my own). Again, I feel like everyone is well trained and the information is correct but it feels very formulaic and hurried.
How was your experience with Tanmoy Mukherjee at RMA of New York?
He's very knowledgable but seems rushed.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Ask as many questions as you can.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Although the care is good at RMA and all of the doctors are experienced and knowledgable, they see a high number of patients each day. They follow a very organized system and the doctors, nurses and office staff provide consistent service but it all seems automatic and hurried. I didn't often feel like I was able to get enough insight or information - especially when I was in for ultrasounds. I was usually told that a nurse would call me with results and will let me know what my doctor wants to do as a next step (during monitoring hours, I would see whatever doctor was available and not necessarily my own). Again, I feel like everyone is well trained and the information is correct but it feels very formulaic and hurried.
Describe your experience with RMA of New York.
Knowledgeable and experienced staff. High volume of patients - which means that the operations are managed well, but it can feel a bit impersonal. Considering the volume of patients, the staff works hard to make you feel like you are getting individualized attention.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
Some were covered by my insurance and some were not.
6
Doctor
Tanmoy Mukherjee
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, 6 Eggs Frozen
NPS
8
NPS
8
Age 36
1 Egg Freezing
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Daniel Stein] was great, but due to timing, I rarely saw him. He is warm, and has a good sense of humor and I felt very comfortable with him. He explained things thoroughly and if I ever had questions I could email him. Overall, my experience was good!! I didn't get too many eggs (6 frozen) but he seemed to think that was a good amount for my numbers. He recommended that if money was not a concern that I should do a second round, but it's so expensive and I don't know if I will do it.
About $4,500 for medication. About $9000 for egg freezing. About $750 for anesthesia...Monitoring [at RMA of New York] was in the early morning. Not ideal for my schedule, but I went at the end of the window and was fine...On the weekends, the east side clinic was very crowded because it is the only one that is open. Bring a good book!...He [Dr. Daniel Stein] was great, but due to timing, I rarely saw him. He is warm, and has a good sense of humor and I felt very comfortable with him. He explained things thoroughly and if I ever had questions I could email him. Overall, my experience was good!! I didn't get too many eggs (6 frozen) but he seemed to think that was a good amount for my numbers. He recommended that if money was not a concern that I should do a second round, but it's so expensive and I don't know if I will do it.
How was your experience with Daniel Stein at RMA of New York?
He was great, but due to timing, I rarely saw him. He is warm, and has a good sense of humor and I felt very comfortable with him. He explained things thoroughly and if I ever had questions I could email him. Overall, my experience was good!! I didn't get too many eggs (6 frozen) but he seemed to think that was a good amount for my numbers. He recommended that if money was not a concern that I should do a second round, but it's so expensive and I don't know if I will do it.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Schedule your egg freezing cycle when you don't have anything else going on. The hormones can make your emotions go nuts.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
The staff was very friendly and the other doctors were great as well. I only saw Dr. Stein for my initial consult and at the end.
Describe your experience with the nursing staff at RMA of New York.
I had no problems with the nursing staff. They were great!
Describe your experience with RMA of New York.
On the weekends, the east side clinic was very crowded because it is the only one that is open. Bring a good book!
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was in the early morning. Not ideal for my schedule, but I went at the end of the window and was fine.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
About $4,500 for medication. About $9000 for egg freezing. About $750 for anesthesia
8
Doctor
Daniel Stein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2015, Unknown Success
NPS
9
NPS
8
Age 30
6 IUI
European
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Talebian is very reassuring, despite my many setbacks, that eventually I will get pregnant. I was probably okay with going on to my 7th IUI, when she encouraged me to move onto IVF... I appreciate a doctor that is willing to give me a nudge.
I am having problems with the long waiting time for appointments... The only issue that I had with the nursing staff is they forgot about me when i was dropping off a sperm sample. I waited for 45 mins, freaking out about all the time that was passing...
How was your experience with Sheeva Talebian at RMA of New York?
Dr. Talebian is very reassuring, despite my many setbacks, that eventually I will get pregnant. I was probably okay with going on to my 7th IUI, when she encouraged me to move onto IVF. I believe that she is doing the right thing by helping me move on from treatments that are not working. I appreciate a doctor that is willing to give me a nudge.
What's one piece of advice would you give a prospective patient of Sheeva Talebian at RMA of New York?
Definitely take advantage of your time with her. Prep any questions before hand.
During treatment, were you treated like a number or a human with Sheeva Talebian at RMA of New York?
The moment I felt that she treated me like a human was when on my 4th IUI. Right after she completed the insemination she held up both hands, crossed both sets of fingers, and said "I'm rooting for you". It made her feel more like a friend and a cheerleader, rather than just a doctor.
Describe your experience with the nursing staff at RMA of New York.
The woman that takes my blood is very sweet. The only issue that I had with the nursing staff is they forgot about me when i was dropping off a sperm sample. I waited for 45 mins, freaking out about all the time that was passing, but no one spoke to me until I made a big deal with the front desk.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I am having problems with the long waiting time for appointments.
9
Doctor
Sheeva Talebian
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
7
Age 47
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Architect
2nd of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Lekovich] is very professional, which could be interpreted as being a little bit cold. She is courteous and explains everything in detail, with technical terms and “common”, more understandable terms. I didn’t have to wait too long to see her and she is also available over the phone. ... We are trying IVF. The chances are low but she is willing to try. She will take all the steps to try to make it happen.
The office [RMA of New York] is in a good location and the hours are convenient. They are also open on weekends. The office is pretty clean. The waiting time is not too long. It is easy to schedule an appointment. The staff is very nice and helpful. ... She [Dr. Lekovich] will lab-test the embryo before the transfer, to ensure the embryo is good. ... Very pleasant and helpful. She [nurse] answered all my questions and replied to my emails very fast.
How was your experience with Jovana Lekovich at RMA of New York?
She is very professional, which could be interpreted as being a little bit cold. She is courteous and explains everything in detail, with technical terms and “common”, more understandable terms. I didn’t have to wait too long to see her and she is also available over the phone.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask questions. She can be very technical.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
The Dr was personal and explained my situation and my options in a very clear manner.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I didn’t start the treatment yet. We are trying IVF. The chances are low but she is willing to try. She will take all the steps to try to make it happen.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Estephany Jimenez)
Very pleasant and helpful. She answered all my questions and replied to my emails very fast.
Describe your experience with RMA of New York.
The office is in a good location and the hours are convenient. They are also open on weekends. The office is pretty clean. The waiting time is not too long. It is easy to schedule an appointment. The staff is very nice and helpful.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Approximately $35,000
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She will lab-test the embryo before the transfer, to ensure the embryo is good.
7
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
4
NPS
8
Age 33
3 Fertility Medications
PCOS
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. Lederman] always responds to emails and concerns promptly and with direct information....I only saw him for my consultation. Another doctor gave me conflicting information than he did so unsure on trust level thus far but still mid way through treatment but getting another opinion before continuing... He suggested natural cycle with trigger shot for 3 cycles then clomid for 3 cycles before trying iui and then ivf.... Very comprehensive care and multiple locations make it easy
Very comprehensive care and multiple locations [RMA of NY] make it easy to get to and be seen when needed and still get to work on time. Very important as a teacher who starts work before 8:30. This was one of my greatest fears of missing work time...Co-pays per ultrasound and blood work as per usual schedule. Right now about $150 per cycle with medications.... He [Dr. Lederman] suggested natural cycle with trigger shot for 3 cycles then clomid for 3 cycles before trying iui and then ivf.
How was your experience with Matthew Lederman at RMA of New York?
I only saw him for my consultation. Another doctor gave me conflicting information than he did so unsure on trust level thus far but still mid way through treatment but getting another opinion before continuing
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
He always responds to emails and concerns promptly and with direct information.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
He suggested natural cycle with trigger shot for 3 cycles then clomid for 3 cycles before trying iui and then ivf.
Describe your experience with RMA of New York.
Very comprehensive care and multiple locations make it easy to get to and be seen when needed and still get to work on time. Very important as a teacher who starts work before 8:30. This was one of my greatest fears of missing work time
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Co-pays per ultrasound and blood work as per usual schedule. Right now about $150 per cycle with medications.
4
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Successful
NPS
8
NPS
8
Age 43
3 IUI
1 IVF
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
Neutral
Neutral
Successful
He [Dr. Lawrence Grunfeld] wasn’t a good listener but he’s good at his craft. I trusted he knew what he was doing but it’s a busy clinic so I didn’t feel like I got all the attention I deserved. Luckily I caught a mistake and was able to set back the month of my transfer, ultimately making it a success. It was my doing, not the doctor or office.
The place [RMA of NY-Eastside] is busy. Always. It made me trust that they knew what they were doing, if for nothing else because they did it so much. But you need to keep up on your own schedule and not trust that they are able to- they’re too busy... Primary nurse (Clara) was good and always contacted me. My IVF coordinator was useless.... Because of my age they would only transfer one embryo (I’m over 40).
How was your experience with Lawrence Grunfeld at RMA of New York?
He wasn’t a good listener but he’s good at his craft. I trusted he knew what he was doing but it’s a busy clinic so I didn’t feel like I got all the attention I deserved. Luckily I caught a mistake and was able to set back the month of my transfer, ultimately making it a success. It was my doing, not the doctor or office.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Know your body and trust your intuition.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
He talked at me and didn’t listen too well. I got pregnant though so he’s the man :)
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kim)
Primary nurse (Clara) was good and always contacted me. My IVF coordinator was useless.
Describe your experience with RMA of New York.
The place is busy. Always. It made me trust that they knew what they were doing, if for nothing else because they did it so much. But you need to keep up on your own schedule and not trust that they are able to- they’re too busy
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
I had city insurance which covered 25% co-insurance
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Because of my age they would only transfer one embryo (I’m over 40).
8
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Consult
NPS
7
NPS
8
Age 31
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
LGBTQ
Neutral
Neutral
Successful
I had a very positive with Joseph Davis. He was very easy to approach. I felt comfortable asking him my questions. Notably, I have not always felt respected and understood as a queer butch woman in fertility spaces but Joseph made me feel comfortable....I only had a consultation with him but he made me and my partner feel very comfortable. He laid out all of our options, showed us research relevant to our questions, and printed out data to aid us in our decisions.
The best thing about working with RMA is that they have done this all before. They are seriously pros. They know their stuff there and they have a system for everything. They walk you through all of the procedures and teach you how to do anything (inject Ovidrel) that you haven't done before....I had a very positive with Joseph Davis. He was very easy to approach. I felt comfortable asking him my questions.... I only had a consultation with him but he made me and my partner feel very comfortable.
How was your experience with Joseph Davis at RMA of New York?
I had a very positive with Joseph Davis. He was very easy to approach. I felt comfortable asking him my questions. Notably, I have not always felt respected and understood as a queer butch woman in fertility spaces but Joseph made me feel comfortable.
What's one piece of advice would you give a prospective patient of Joseph Davis at RMA of New York?
Don't be afraid to be open about your questions and reservations. He'll help you understand anything that's not clear.
During treatment, were you treated like a number or a human with Joseph Davis at RMA of New York?
I felt like he really heard our concerns and questions.
Describe the protocols Joseph Davis used in your cycles at RMA of New York and their degree of success.
I only had a consultation with him but he made me and my partner feel very comfortable. He laid out all of our options, showed us research relevant to our questions, and printed out data to aid us in our decisions.
Describe your experience with RMA of New York.
The best thing about working with RMA is that they have done this all before. They are seriously pros. They know their stuff there and they have a system for everything. They walk you through all of the procedures and teach you how to do anything (inject Ovidrel) that you haven't done before.
Describe the costs associated with your care under Joseph Davis at RMA of New York.
I cannot remember at this time.
7
Doctor
Joseph Davis
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
7
NPS
7
Age 40 - 41
2 IVF
European
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Neutral
Neutral
Successful
He [Dr. Copperman] is clearly expert but his communication style is to be limited and not really conversational. He does care about getting you a positive result but doesn't really talk to you very often. He will listen but there's not a ton of conversation...You're not getting a warm and fuzzy doctor but you will get quality care...There was acknowledgement when the cycle failed and that we would want some kind of feedback
[Nurses at RMA] They were responsive but when the news was bad it's hard for anyone to hear...It's very busy and a lot of patients and doesn't seem like a lot of personalized protocols...[Cost of Treatment] 15k plus 2k for pgd and medicines...There was acknowledgement when the cycle failed and that we would want some kind of feedback...You're not getting a warm and fuzzy doctor [Dr. Copperman] but you will get quality care
How was your experience with Alan Copperman at RMA of New York?
He is clearly expert but his communication style is to be limited and not really conversational. He does care about getting you a positive result but doesn't really talk to you very often. He will listen but there's not a ton of conversation
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
You're not getting a warm and fuzzy doctor but you will get quality care
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
There was acknowledgement when the cycle failed and that we would want some kind of feedback
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Gonal f and menopur then ganorellix very straight forward. Lupron and hcg trigger shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Samantha )
They were responsive but when the news was bad it's hard for anyone to hear
Describe your experience with RMA of New York.
It's very busy and a lot of patients and doesn't seem like a lot of personalized protocols .....................................................................................................................................................................
Describe the costs associated with your care under Alan Copperman at RMA of New York.
15k plus 2k for pgd and medicines
7
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
1 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2016 - 2017, Unknown Success
NPS
7
NPS
8
Age 30 - 31
2 Fertility Medications
PCOS
Unexplained
Income $0 - $49K
1st of 2 Docs
6 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Jeffrey Klein] always answers my emails but sometimes doesn’t answer the question directly...I felt he didn’t take my care very seriously bc I didn’t do ivf...he was just laid back with my iuis and wanted me to start ivf but without giving enough chances to iuis...care wasn’t always clear and he didn’t believe in supplementing with progesterone or estrogen...Letrozole 7:5mg for 5 days with trigger shot and one ultrasoundb
Medical assistants [at RMA of New York] were all friendly...Never had to really wait...easy to make appointments...lab results came back same day...weaknesses is dealing with the finance office it got confusing because there were a few different girls handling my account...After my chemical pregnancy my hormones were crazy...the cycle day of the blood work wasn’t adding up to where I was in my cycle and dr Klein wasn’t clear on this
How was your experience with Jeffrey Klein at RMA of New York?
He always answers my emails but sometimes doesn’t answer the question directly .. I felt he didn’t take my care very seriously bc I didn’t do ivf .. he was just laid back with my iuis and wanted me to start ivf but without giving enough chances to iuis .. care wasn’t always clear and he didn’t believe in supplementing with progesterone or estrogen ..
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Stay on top of your care
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Because his practice is very busy
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Letrozole 7:5mg for 5 days with trigger shot and one ultrasoundb
Describe your experience with the nursing staff at RMA of New York.
Medical assistants were all friendly .. nurse was okay
Describe your experience with RMA of New York.
Never had to really wait .. easy to make appointments .. lab results came back same day .. weaknesses is dealing with the finance office it got confusing because there were a few different girls handling my account
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
700 for iui cycle
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at RMA of New York.
After my chemical pregnancy my hormones were crazy the cycle day of the blood work wasn’t adding up to where I was in my cycle and dr Klein wasn’t clear on this
7
Doctor
Jeffrey Klein
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
8
Clinic
RMA of New York
Westchester
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
8
NPS
8
Age 34
5 Fertility Medications
PCOS
Income $200K - $499K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Successful
Dr. Grunfeld was very detailed oriented, had an obvious expertise in this area and explained on a macro level what was going on and what to expect (the nurses handled the day to day). I understood my diagnosis and what the treatment would be...Don't expect to get to talk to him whenever you want...Since I have PCOS and ovulate late (my cycles around about 3 months long), we started on Clomid and a trigger shot and tried that for a number of cycles. When it didn't work he met with me and we talked about other options, and decided that before anything more invasive we should try another medication - i went on Letrazole and after 2 cycles got a positive pregnancy test.
It's [RMA - East Side] always packed there - get to your appointments and monitoring hours early...At RMA, you see your Dr. occasionally but the nurses are really who you deal with the most...Dr. Grunfeld was very detailed oriented, had an obvious expertise in this area and explained on a macro level what was going on and what to expect (the nurses handled the day to day)...[cost of treatments] approx $2000
How was your experience with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld was very detailed oriented, had an obvious expertise in this area and explained on a macro level what was going on and what to expect (the nurses handled the day to day). I understood my diagnosis and what the treatment would be.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Don't expect to get to talk to him whenever you want. At RMA, you see your Dr. occasionally but the nurses are really who you deal with the most.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Since I have PCOS and ovulate late (my cycles around about 3 months long), we started on Clomid and a trigger shot and tried that for a number of cycles. When it didn't work he met with me and we talked about other options, and decided that before anything more invasive we should try another medication - i went on Letrazole and after 2 cycles got a positive pregnancy test.
Describe your experience with RMA of New York.
It's always packed there - get to your appointments and monitoring hours early.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
approx $2000
8
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Unknown Success
NPS
7
NPS
7
Age 34
Endometriosis
Income $200K - $499K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Stein] seemed very competent but I rarely spoke to him. His coordinators told me he assessed me the entire time but it was hard to tell. I had trouble stimulating follicles and felt in the dark. It's a challenging process and I had wished for more one on one attention...I feel like he saw my chart and assessed fairly...I used ivf medication- gonal and menapur. Then rotated in certitude....Very kind reception and great facility. Well run and organized.
Very kind reception and great facility [RMA - West Side]. Well run and organized...[nursing staff] All very kind, but busy. They were responsive but not overly....He [Dr. Stein] seemed very competent but I rarely spoke to him. His coordinators told me he assessed me the entire time but it was hard to tell. I had trouble stimulating follicles and felt in the dark. It's a challenging process and I had wished for more one on one attention...Over 10k
How was your experience with Daniel Stein at RMA of New York?
He seemed very competent but I rarely spoke to him. His coordinators told me he assessed me the entire time but it was hard to tell. I had trouble stimulating follicles and felt in the dark. It's a challenging process and I had wished for more one on one attention.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Ask lots of questions upfront
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I feel like he saw my chart and assessed fairly
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I used ivf medication- gonal and menapur. Then rotated in certitude.
Describe your experience with the nursing staff at RMA of New York.
All very kind, but busy. They were responsive but not overly.
Describe your experience with RMA of New York.
Very kind reception and great facility. Well run and organized.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Over 10k
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Strong preference for one
7
Doctor
Daniel Stein
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
2016, Unknown Success
NPS
7
NPS
7
Age 39
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
[Dr Lederman at RMA of New York was] rather impersonal, focused on percentages and details rather than treating the whole person....Accurate, but seemed chilly in his demeanor. Results oriented, but only for "physical" issues....Allowed children to go to appointments (except IVF) which is helpful when dealing with secondary infertility.
[Dr Lederman at RMA of New York was] rather impersonal, focused on percentages and details rather than treating the whole person....Accurate, but seemed chilly in his demeanor. Results oriented, but only for "physical" issues....Allowed children to go to appointments (except IVF) which is helpful when dealing with secondary infertility.
How was your experience with Matthew Lederman at RMA of New York?
Accurate, but seemed chilly in his demeanor. Results oriented, but only for "physical" issues.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Don't expect warmth.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Rather impersonal, focused on percentages and details rather than treating the whole person.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
Since I had unexplained infertility, he suggested we follow the protocol put in place and covered by my insurance company (3 iuis on Clomid with IVF if they fail). He wanted to go straight to IVF.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha)
Provided what the MD didn't.
Describe your experience with RMA of New York.
Allowed children to go to appointments (except IVF) which is helpful when dealing with secondary infertility.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Covered by health insurance.
7
Doctor
Matthew Lederman
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
Westchester
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Unknown Success
NPS
7
NPS
8
Age 30 - 33
6 IUI
European
Writer
2nd of 2 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He speaks very quickly and doesn't leave a lot of time to ask questions, but if you are assertive, he responds. Became warmer once he got to know me.
[My nurse[ Whitney is the best! [One] test was done without my signature authorizing it.
How was your experience with Lawrence Grunfeld at RMA of New York?
He seems smart and interested in taking action. Very methodical.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Do research, ask a lot of questions!
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
He speaks very quickly and doesn't leave a lot of time to ask questions, but if you are assertive, he responds. Became warmer once he got to know me.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
I don't know.
Describe your experience with the nursing staff at RMA of New York.
Whitney is the best!
What specific things went wrong at RMA of New York?
  • Lost paperwork
Describe the specific things that went wrong at RMA of New York.
Test was done without my signature authorizing it.
7
Doctor
Lawrence Grunfeld
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2013 - 2014, Successful
NPS
7
NPS
8
Age 33 - 34
6 IUI
1 IVF
1 Egg Freezing
Unexplained
European
Income $200K - $499K
Teacher
Only Doc Seen
Neutral
Neutral
Successful
He [Dr. Grunfeld at RMA of New York] knows what he is doing and gets results. His bedside manner could be better, but he genuinely believes in what he is doing....Be prepared to be inundated with information. Make sure to come with your questions prepared because he will talk over you otherwise. That being said, he always gives thorough answers to questions...The wait time can be long. Arrive early to ensure being seen in a timely manner.
He [Dr. Grunfeld at RMA of New York] knows what he is doing and gets results. His bedside manner could be better, but he genuinely believes in what he is doing....Be prepared to be inundated with information. Make sure to come with your questions prepared because he will talk over you otherwise. That being said, he always gives thorough answers to questions...The wait time can be long. Arrive early to ensure being seen in a timely manner.
How was your experience with Lawrence Grunfeld at RMA of New York?
He knows what he is doing and gets results. His bedside manner could be better, but he genuinely believes in what he is doing.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Be prepared to be inundated with information. Make sure to come with your questions prepared because he will talk over you otherwise. That being said, he always gives thorough answers to questions.
Describe your experience with your monitoring appointments at RMA of New York.
The wait time can be long. Arrive early to ensure being seen in a timely manner.
7
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2009 - 2012, Successful
NPS
10
NPS
8
Age 31 - 34
5 IVF
Male Factor
European
Black or African-American
Native American
Income $200K - $499K
Lawyer
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr Sandler was very personable and remembered previous discussions and was very honest...The entire staff [at RMA of New York] is great, but I wouldn't recommend this facility if the male partner is the problem.
The entire staff [at RMA of New York] is great, but I wouldn't recommend this facility if the male partner is the problem...It's like a factory during monitoring hours, otherwise it's clean and the staff is friendly and competent.
How was your experience with Benjamin Sandler at RMA of New York?
The entire staff is great, but I wouldn't recommend this facility if the male partner is the problem
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Be patient
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr Sandler was very personable and remembered previous discussions and was very honest
Describe your experience with the nursing staff at RMA of New York.
Corteous, professional and thorough
Describe your experience with RMA of New York.
It's like a factory during monitoring hours, otherwise it's clean and the staff is friendly and competent
Describe your experience with your monitoring appointments at RMA of New York.
It was a factory; get there as early as possible or you could be there for a long time
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
Between 9,000-10,000 a cycle and about 300-350 in medication co-pays
10
Doctor
Benjamin Sandler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Successful
NPS
7
NPS
8
Age 31 - 35
1 IUI
1 IVF
European
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ
Neutral
Neutral
Successful
[Dr. Mukherjee is] very quick and direct. He’s not emotional and doesn’t do any hand holding. He doesn’t give any extra information. But he is clearly very knowledgeable and experienced and he does answer all of my millions of questions patiently...I did single transfer every time, which is what I wanted. There was no reason to think multiple was necessary.
Strengths [of RMA of NY] is that it’s big, doctors are very experienced, the whole practice is very experienced and well oiled. If you want a smaller more attentive approach, maybe this is not the place for you but this place feels like the gold standard of fertility care...transfer is 4k each time. IUI I think was 1k each time. Egg retrieval much more, maybe around 11k
How was your experience with Tanmoy Mukherjee at RMA of New York?
He’s very quick and direct. He’s not emotional and doesn’t do any hand holding. He doesn’t give any extra information. But he is clearly very knowledgeable and experienced and he does answer all of my millions of questions patiently.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
His staff is amazing and he is quick to answer any questions. Very direct. I feel comfortable given his level of expertise that has become apparent throughout my years in his care, but don’t expect a particularly warm bedside manner.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
He is a very straight forward, no nonsense doctor. I like that about him. But he is not necessarily warm and doesn’t hold your hand.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
My IUI was unmedicated, I had no diagnosed fertility issues. For my co-IVF, where I transferred my wife’s embryo, I was given progesterone, estrogen, medrol, azithromiacin, and baby aspirin.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Woodson)
All of the nurses and my care coordinator are amazing
Describe your experience with RMA of New York.
Strengths is that it’s big, doctors are very experienced, the whole practice is very experienced and well oiled. If you want a smaller more attentive approach, maybe this is not the place for you but this place feels like the gold standard of fertility care.
Describe your experience with your monitoring appointments at RMA of New York.
Efficient well oiled machine. I almost never have to wait.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
I know transfer is 4k each time. IUI I think was 1k each time. Egg retrieval much more, maybe around 11k but I can’t remember for sure.
Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I did single transfer every time, which is what I wanted. There was no reason to think multiple was necessary.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Mostly only on weekends. I just had to call again and clarify and it was fixed.
7
Doctor
Tanmoy Mukherjee
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
7
NPS
7
Age 45
European
Only Doc Seen
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
I felt Dr. Lederman acknowledged me and my situation. He asked questions of me and what I wanted and talked through how to create the family I want...He talked me through the treatment, explained why we'd focus on ivf, gave me data and facts and how we'd focus on getting there. He gave me a first sonogram and encouraging results.
I meet with the [RMA of New York] care coordinator after my consult and honestly felt a little confused about the next steps and timeline...The price I was quoted detailed ivf+transfer, separate costs for anesthesia and medications. On the day of my consult I met with the financial coordinator who gave me a price list that was close to 60% more for the ivf+transfer cost.
How was your experience with Matthew Lederman at RMA of New York?
I met for a consult, so I'm still beginning the process. I felt Dr. Lederman listened to what I wanted and what brought me to the clinic. He talked me through the treatment, explained why we'd focus on ivf, gave me data and facts and how we'd focus on getting there. He gave me a first sonogram and encouraging results.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Ask as many questions as you have, especially as the consult can go quickly and he can speak fast as this is something he's done hundreds of times while it may be the first in your journey.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
I felt Dr. Lederman acknowledged me and my situation. He asked questions of me and what I wanted and talked through how to create the family I want.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
At this point I don't yet have a treatment protocol.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Andrea)
I meet with the care coordinator after my consult and honestly felt a little confused about the next steps and timeline.
Describe your experience with RMA of New York.
When I called to schedule my initial consult I asked about their pricing for IVF. The price I was quoted detailed ivf+transfer, separate costs for anesthesia and medications. On the day of my consult I met with the financial coordinator who gave me a price list that was close to 60% more for the ivf+transfer cost.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
ivf+transfer(vists, monitoring, retrieval, icsi, pgt) = $18,700 additional: pgt anaylsis outside lab = $150/embryo Meds = $4,000-8,000
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lederman focused on the single embryo transfer and doing PGT testing.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
When I called to schedule my initial consult I asked about their pricing for IVF. The price I was quoted detailed ivf+transfer, separate costs for anesthesia and medications. On the day of my consult I met with the financial coordinator who gave me a price list that was close to 60% more for the ivf+transfer cost.
7
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
7
Clinic
RMA of New York
Westchester
NPS
Operations
4 of 5
Scheduling
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
8
NPS
8
Age 35 - 37
4 IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
East Asian
Income $100K - $199K
2nd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Successful
For my last transfer which resulted in a successful pregnancy, Dr. Sekhon suggested we use a more toned down/natural protocol with less medication as it wasn't something we tried before. It ended up working for me...[she] is compassionate and has great bedside banners. I can tell that she truly cares about her patients. She is very evidence based and makes sure she listens to your concerns before prescribing a certain protocol.
In my case, RMA did not allow multiple embryo transfers...The downtown location is smaller than the one in midtown which I liked. I didn't have to wait too long for my appointments as it wasn't too crowded. It seems to be very well run. My only suggestion is to have the reception area a little more private so anything that is discussed with a patient remains a little more private and not easily overheard by those waiting in the waiting area.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is compassionate and has great bedside banners. I can tell that she truly cares about her patients. She is very evidence based and makes sure she listens to your concerns before prescribing a certain protocol. I enjoyed working with Dr. Sekhon.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Ask questions and follow up if something is not clear.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
I didn't feel like I was treated like a number.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I had several protocols with many different medications. For my last transfer which resulted in a successful pregnancy, Dr. Sekhon suggested we use a more toned down/natural protocol with less medication as it wasn't something we tried before. It ended up working for me.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff is wonderful. I felt they really cared.
Describe your experience with RMA of New York.
The downtown location is smaller than the one in midtown which I liked. I didn't have to wait too long for my appointments as it wasn't too crowded. It seems to be very well run. My only suggestion is to have the reception area a little more private so anything that is discussed with a patient remains a little more private and not easily overheard by those waiting in the waiting area.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I had single embryo transfers for all my transfers. In my case, RMA did not allow multiple embryo transfers. Though I understand why they didn't approve multiple embryo transfers for me, I would've still like that decision to be up to me.
8
Doctor
Lucky Sekhon
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5