RMA of New York

Dr Nazem was caring and thorough with all meetings. She took time to listen, answer questions and provide valuable insight, along with providing facts to backup all information provided. I always felt like she was aware of and on-top of my specific treatment plan and looked at me as an individual patient, rather than just another “number” coming in to be seen. Her care was exceptional and the main reason I stayed with this practice.

Dr Nazem was incredible. I would give her a 10/10 rating and recommend anyone see her, giving her full faith in trust. The [RMA of New York] office itself was the weakness in my experience- I didn’t find anyone else to be caring, helpful or supportive- in some cases, it was very frustrating working with faculty / staff, while undergoing such sensitive treatment. The staff should be trained to be more positive, supportive and helpful- especially given the sensitive nature of what patients are going through. I will note -The nurses who did the blood draws were all fantastic and appreciate their care and kindness with each visit. Also- in my case everything that was majorly important all went to plan so in the bigger picture, I still think the experience was a great one- improvements can be made with the back office, but the overall experience lead to positive and successful results so I would recommend anyone to the practice without hesitation

How was your experience with Taraneh Nazem at RMA of New York?

Dr Nazem was the sole reason I stayed with the practice and was a recurring patient at RMA of NY (even after moving and having to travel a distance to come into the office). She was knowledgeable, trustworthy, thorough, and factual yet kind, caring, compassionate and supportive. I always felt taken care of and in great hands when seeing or speaking with her and had full faith in her direction and instructions. She has a rare mix of skills as a doctor that are invaluable in todays world of medicine. I truly appreciate all she has done for me and my family and consider us extremely lucky to have been paired with her as our doctor, from 2019-2023, resulting in one healthy child and an active pregnancy now. I believe our success has come as a direct result from her knowledge, timing and treatment. I can’t say enough good things about her and her work. I will note, I was seen by other doctors during my years at RMA for checkup appointments, and none of them shared these qualities or skills. I was always most comfortable discussing my care with her and do not think I would have been at the practice if she was not my doctor.

What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?

Dr Nazem is so knowledgeable and skilled that your treatment and care will be guided in the best possible way for the best possible result. She only wants you to have a successful outcome, so know that every step taken (whatever it is, even if it means it’s a setback) will lead you to that successful outcome you hope for. Trust the process and that she will lead you every step of the way!

During treatment, were you treated like a number or a human with Taraneh Nazem at RMA of New York?

Dr Nazem was caring and thorough with all meetings. She took time to listen, answer questions and provide valuable insight, along with providing facts to backup all information provided. I always felt like she was aware of and on-top of my specific treatment plan and looked at me as an individual patient, rather than just another “number” coming in to be seen. Her care was exceptional and the main reason I stayed with this practice.

Describe the protocols Taraneh Nazem used in your cycles at RMA of New York and their degree of success.

I believe treatment strategies were all standard for IVF- doses of oral medications and injections leading up to and after procedures to support the pregnancy. All videos provided to help educate on the usage and reasoning was helpful in understanding why each step and dosage was necessary to support pregnancy and to help my body do what it needs to do to produce a successful result. I trusted all strategies and protocols and never had to question rationale behind the “plan” for treatments. All was well documented and explained!

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Ullman)

All other staff simply did their jobs. I don’t believe anyone went above and beyond or connected with me in a way that was meaningful to my treatment or cycle. I believe nurses and staff simply completed tasks— if I had questions, I would be deferred to dr nazam appointments for answers.. they did their job and were helpful but if there was any “downside” to the practice it was the staff outside of Dr Nazem herself… specifically- I had issues with orders for medications being sent to right pharmacy, financial coorination/communication, and issues with the medical records department. I had to be on top of my care in all Ways and aspects - encountering issues throughout the treatment cycles. All got sorted- but there was a lot of miscommunication and frustration on the back-end office side of things.

Describe your experience with RMA of New York.

Dr Nazem was incredible. I would give her a 10/10 rating and recommend anyone see her, giving her full faith in trust. The office itself was the weakness in my experience- I didn’t find anyone else to be caring, helpful or supportive- in some cases, it was very frustrating working with faculty / staff, while undergoing such sensitive treatment. The staff should be trained to be more positive, supportive and helpful- especially given the sensitive nature of what patients are going through. I will note -The nurses who did the blood draws were all fantastic and appreciate their care and kindness with each visit. Also- in my case everything that was majorly important all went to plan so in the bigger picture, I still think the experience was a great one- improvements can be made with the back office, but the overall experience lead to positive and successful results so I would recommend anyone to the practice without hesitation

Describe your experience with your monitoring appointments at RMA of New York.

Efficient because I always requested for the first, 7am appointment. I was always able to come in and out.

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy
Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

As mentioned, overall I had a successful and positive experience- however, improvements can be made with back office communication and administrative items. I felt mishandled in those areas.

10

Doctor

Taraneh Nazem

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Erkan Buyuk RMA of New York

2022 - 2023, Successful

10

Age 37 - 38

5 Embryo Freezing

Diminished Ovarian Reserve

Tubal Blockage

Latinx

Income $500K+

Doctor

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

Dr. Buyuk is very objective and this help set reasonable expectations for me...With my first cycle I ovulated early and while this was devastating for me he changed my protocol and I never had this problem again. I honestly think other clinics wouldn’t have taken me on as a patient due to my diminished ovarian reserve but I’m forever grateful Dr. Buyuk accepted the challenge...He has reached out to me during critical parts of my treatment to review next steps which meant a lot to me...

RMA is a very organized clinic. They have a very high volume which makes me feel comfortable with their expertise. They also have multiple offices for monitoring which was helpful since I work at offices through the city. The early morning hours were perfect and did not interfere with my job. A drawback is that you see different doctors for your monitoring but they all really good to it’s nice to meet all the doctors...

How was your experience with Erkan Buyuk at RMA of New York?

Dr. Buyuk is very objective and this help set reasonable expectations for me. I do prefer matter of fact recommendations so I think this is why Dr. Buyuk was a good fit for me. When he told me he was happy with a cycle a new it was genuine. With my first cycle I ovulated early and while this was devastating for me he changed my protocol and I never had this problem again. I honestly think other clinics wouldn’t have taken me on as a patient due to my diminished ovarian reserve but I’m forever grateful Dr. Buyuk accepted the challenge.

What's one piece of advice would you give a prospective patient of Erkan Buyuk at RMA of New York?

My first impression was that he came off as pretty serious. I wasn’t sure if he would be a good fit for me because I thought I wanted a doctor to sugar coat my results and be extra bubbly. Now that I’ve worked with him for over a year I’ve seen that he actually is still serious in helping me achieve my goals but also very kind and compassionate. He’s actually a lovely person!

During treatment, were you treated like a number or a human with Erkan Buyuk at RMA of New York?

Dr. Buyuk has always been very kind to me. He has reached out to me during critical parts of my treatment to review next steps which meant a lot to me. There were several times during my treatment where I was discouraged about my results but he was very confident that he could help me with my family planning goals despite the seriousness of my low AMH. I now I have many normal embryos ready for transfer thanks to Dr.Buyuk’s expertise and patience.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Allie)

Allie is very sweet and always responds to me in a timely fashion. Super helpful!

Describe your experience with RMA of New York.

RMA is a very organized clinic. They have a very high volume which makes me feel comfortable with their expertise. They also have multiple offices for monitoring which was helpful since I work at offices through the city. The early morning hours were perfect and did not interfere with my job. A drawback is that you see different doctors for your monitoring but they all really good to it’s nice to meet all the doctors.

Describe your experience with your monitoring appointments at RMA of New York.

Everyone is assigned a time to come in during monitoring hours. What’s nice is that they will see you early or later depending on when you show up. The whole process is pretty efficient. The doctor assigned to do monitoring will do your scans which may not be your doctor. They are all really nice and walk you through what they find on the ultrasound. Very good experience.

Describe the costs associated with your care under Erkan Buyuk at RMA of New York.

My insurance only paid for one cycle. Medications were about 5k per cycle and the egg retrieval was about 15k per cycle

10

Doctor

Erkan Buyuk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Erkan Buyuk RMA of New York

2023, Unknown Success

10

Age 33

3 IUI

1 IVF

Unexplained

European

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Matthew Lederman RMA of New York

Dr. Lederman has been optimistic about our success. He is thorough during our appointments and notices small details. When I had a chemical pregnancy just prior to starting treatments he called me personally to discuss it...He always asks how I'm doing, how I'm feeling and asks about my plans...For my three IUI cycles I took letrozole and the trigger shot without any negative side effects. For IVF, when preparing for egg retrieval, I was on Antagonist protocol. I took 225 units of Gonal F in the morning and 2 vials of Menopur at night.

I think the [RMA of New York] clinic has excellent wait time. Appointments are readily available. You can be in and out very quickly for your routine monitoring appointments which is great before work. There are multiple people available to take your blood in the morning so that is quick. Rooms are almost always ready so ultrasound is also quick. The office is of course always clean and looks nice.

How was your experience with Matthew Lederman at RMA of New York?

Dr. Lederman has been optimistic about our success. He is thorough during our appointments and notices small details. When I had a chemical pregnancy just prior to starting treatments he called me personally to discuss it.

What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?

No advice needed.

During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?

He always asks how I'm doing, how I'm feeling and asks about my plans.

Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.

For my three IUI cycles I took letrozole and the trigger shot without any negative side effects. For IVF, when preparing for egg retrieval, I was on Antagonist protocol. I took 225 units of Gonal F in the morning and 2 vials of Menopur at night. Then we increased the dosage to 3 vials of Menopur plus Cetrotide. Then I took a dual trigger shot. The only rationale I remember was my AMH was a little low so we wanted to go a little more aggressive with the stims.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Madeline is my IVF Coordinator )

Emails responses quickly and is friendly.

Describe your experience with RMA of New York.

I think the clinic has excellent wait time. Appointments are readily available. You can be in and out very quickly for your routine monitoring appointments which is great before work. There are multiple people available to take your blood in the morning so that is quick. Rooms are almost always ready so ultrasound is also quick. The office is of course always clean and looks nice.

Describe the costs associated with your care under Matthew Lederman at RMA of New York.

One injectable medication was not covered by my insurance and was about $400, genetic testing was a couple thousand, anesthesia for egg retrieval was $450 and there were copay's for some visits but not others and I'm not sure what determined that.

Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

I know we are going for a single embryo transfer. My husband and I are worried about the risk of multiples.

10

Doctor

Matthew Lederman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Westchester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Matthew Lederman RMA of New York

2023, 21 Eggs Frozen

10

Age 39

1 Egg Freezing

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

Jeffrey Klein RMA of New York

Dr. Klein is very good at what does. A real profesional with tribal knowledge in his field. He was encouraging but never pushy. I was expecting the process to be very overwhelming especially going through it alone, but it ended up being very manageable and the experience overall was very empowering. He personally called me after the procedure and went over the results with me. He was very thorough and precise, which eases my mind especially at such a busy clinic. There were no mistakes made. A big thanks to Dr. Klein and the amazing nurses and medical staff that work with him.

The strengths [at RMA of New York] would be fast service. I never had to wait long once I checked in for morning monitoring. Their facilities were very clean and organized...The nurses were amazing. They explained everything and responded to every email. Sometimes it was hard to get through right away, with playing phone tag, but I never had to wait long to get a call back. They were kind and professional. They truly made the process a positive experience.

How was your experience with Jeffrey Klein at RMA of New York?

Dr. Klein is very good at what does. A real profesional with tribal knowledge in his field. He was encouraging but never pushy. I was expecting the process to be very overwhelming especially going through it alone, but it ended up being very manageable and the experience overall was very empowering. He personally called me after the procedure and went over the results with me. He was very thorough and precise, which eases my mind especially at such a busy clinic. There were no mistakes made. A big thanks to Dr. Klein and the amazing nurses and medical staff that work with him.

What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?

Ask questions and if you're still unsure about something, send him an email. The staff at RMA is very responsive.

During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?

Dr. Klein was very realistic but encouraging with me. His predictions on my results were very accurate. He was straightforward, pleasant and made the process as manageable as possible.

Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.

Dr. Klein started me off on a higher dose of medications to stimulate my ovaries, because he wanted me to be happy with my results. Once my levels started to show growth, he brought me dosage back to the standard levels. I ended up with very good results, and I appreciate that he had the expertise to get me there.

Describe your experience with the nursing staff at RMA of New York.

The nurses were amazing. They explained everything and responded to every email. Sometimes it was hard to get through right away, with playing phone tag, but I never had to wait long to get a call back. They were kind and professional. They truly made the process a positive experience.

Describe your experience with RMA of New York.

The strengths would be fast service. I never had to wait long once I checked in for morning monitoring. Their facilities were very clean and organized. I don't think of this as a weakness but the only thing that I can think of that could use improvement would be more space to wait at White Plains location. My advice to a new patient is to get to your appointments early and wear shirts that are easy to pull your sleeve up (or a t-shirt) for the blood work.also don't forget to do your COVID screening online before you arrive at the office.

Describe the costs associated with your care under Jeffrey Klein at RMA of New York.

Altogether I spent over $12,000 (out of pocket) on my egg freezing cycle. That included the retrieval cost, medication, anesthesia, and office co-pays/lab fees. This is about what I expected to pay.

What specific things went wrong at RMA of New York?

Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

Only once a nurse called me back with instructions to take a certain medication, while another nurse told me not to take it. It was cleared up quickly and noted on my chart.

10

Doctor

Jeffrey Klein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Westchester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeffrey Klein RMA of New York

2023, 10 Eggs Frozen

10

Age 37

1 Egg Freezing

European

Income $200K - $499K

Marketer or PR

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr Flisser is very thoughtful, compassionate, knowledgeable and pragmatic. Not only was my fertility preservation experience smooth, Dr Flisser also armed me with insightful information and helped frame how to think about my options, fertility evolution and factors influencing it with age. Dr Flisser is able to effectively translate a wealth of knowledge in a way that is relevant, actionable and meaningful - and he was there to answer all my questions during the initial consultation and throughout morning monitorings. I can't recommend Dr Flisser enough!

RMA of NY is an excellent clinic: with the highest calibre of doctors, nurses, coordinators and overall very effective process. My experience was smooth and efficient. Would highly recommend RMA of NY...I interacted with a couple of different nurses and coordinators throughout my cycle. ALL of them were responsive, compassionate, effective in addressing questions and guiding every step of the way.

How was your experience with Eric Flisser at RMA of New York?

Dr Flisser is very thoughtful, compassionate, knowledgeable and pragmatic. Not only was my fertility preservation experience smooth, Dr Flisser also armed me with insightful information and helped frame how to think about my options, fertility evolution and factors influencing it with age. Dr Flisser is able to effectively translate a wealth of knowledge in a way that is relevant, actionable and meaningful - and he was there to answer all my questions during the initial consultation and throughout morning monitorings. I can't recommend Dr Flisser enough!

What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?

Be open about your goals and answer any and all questions you might have - Dr Flisser is the best to build the most effective, relevant plan together with you.

During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?

During every interaction (from the first consultation to monitorings) Dr Flisser was thoughtful and available to answer any and all questions in an actionable, relevant way.

Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.

Egg freezing cycle - Antagonist protocol: First 5 days: Gonal/F morning, Menopur evening Days 6-9: Gonal/F morning, Menopur + Cetrotide evening Day 10: Gonal/F morning, trigger shot in the evening

Describe your experience with your nurse at RMA of New York. (Assigned nurse: All nurses + coordinator Anita Ho)

I interacted with a couple of different nurses and coordinators throughout my cycle. ALL of them were responsive, compassionate, effective in addressing questions and guiding every step of the way.

Describe your experience with RMA of New York.

RMA of NY is an excellent clinic: with the highest calibre of doctors, nurses, coordinators and overall very effective process. My experience was smooth and efficient. Would highly recommend RMA of NY!

Describe your experience with your monitoring appointments at RMA of New York.

Opportunity to choose a time slot within monitoring hours of 6-9am. The wait was never longer than 5-10min. Very convenient to combine with working hours given monitoring happens starting very early in the morning.

Describe the costs associated with your care under Eric Flisser at RMA of New York.

My egg freezing cycle and associated medication was covered by insurance (other than deductible and co-pays). Overall cost for the cycle that was communicated is $9,500 + $950 anesthesiology + $4,000-8,000 for medications if not covered by insurance

10

Doctor

Eric Flisser

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jovana Lekovich RMA of New York

2023, 30 Eggs Frozen

10

Age 41

1 Egg Freezing

Income $200K - $499K

Writer

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr Lekovich is warm and smart. She understood my history of trauma and vaginismus and made me feel oriented. To every procedure and also the whole process. I’m so glad she was my doctor. I saw another doctor elsewhere prior and they didn’t explain the science of eggs and quantity and quality for someone at my age. I felt much more oriented with Jovana and was glad to work with her instead.

this [RMA of New York] clinic was great. i went to the manhattan location once and it was so busy and i wouldn’t recommend it. it felt like a factory. this location all three doctors i met i liked, the nurses were kind. and it’s just a smaller space so you don’t feel like you’re just a number...Dr Lekovich spent a lot of time talking to me before my cycle. And at every appointment she was considerate of my unique needs. She also always replied to my emails and seemed genuinely invested in me.

How was your experience with Jovana Lekovich at RMA of New York?

Dr Lekovich is warm and smart. She understood my history of trauma and vaginismus and made me feel oriented. To every procedure and also the whole process. I’m so glad she was my doctor. I saw another doctor elsewhere prior and they didn’t explain the science of eggs and quantity and quality for someone at my age. I felt much more oriented with Jovana and was glad to work with her instead.

What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?

Bring questions because she will have answers. And ask for advice because she had it to give. I even admitted i botched one of my shots and she found one at the clinic to replace it for me. Also she didn’t make me feel bad for messing up my injection

During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?

Dr Lekovich spent a lot of time talking to me before my cycle. And at every appointment she was considerate of my unique needs. She also always replied to my emails and seemed genuinely invested in me.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Yasmin)

My nurse was so nice taking my blood work every time. Sometimes it’s hard to get a sample and she was so amazing even though it was crowded. And we chatted and she distracted me ;)

Describe your experience with RMA of New York.

this clinic was great. i went to the manhattan location once and it was so busy and i wouldn’t recommend it. it felt like a factory. this location all three doctors i met i liked, the nurses were kind. and it’s just a smaller space so you don’t feel like you’re just a number.

Describe the costs associated with your care under Jovana Lekovich at RMA of New York.

I haven’t seen the bills yet. but i has progyny and everything was covered and not worrisome

10

Doctor

Jovana Lekovich

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

Jovana Lekovich RMA of New York

2021 - 2023, Successful

10

Age 35 - 37

2 IUI

1 IVF

Unexplained

East Asian

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands...He backed every statement with scientific evidence which helped us to trust him tremendously. While I did not see Dr. Flisser at every appointment, he advised every treatment. The other doctors in the practice were very friendly and knowledgeable so it was never a concern for me...

The nursing staff [at RMA of New York] were the best. They work long hours but they always make sure to answer my questions...They always make decisions based on scientific evidence. The clinic has many patients due to their reputation and high success rate, so you may need to be a bit proactive at times...Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands...

How was your experience with Eric Flisser at RMA of New York?

I am so grateful for Dr. Flisser and would recommend him to anyone who is having trouble conceiving. He was recommended to me by my gynecologist. My husband and I were feeling frustrated after having unsuccessfully been trying for a baby for about a year. Dr. Flisser immediately reassured us that we were not alone and that this was a common situation for many. He backed every statement with scientific evidence which helped us to trust him tremendously. While I did not see Dr. Flisser at every appointment, he advised every treatment. The other doctors in the practice were very friendly and knowledgeable so it was never a concern for me. When I had an ectopic pregnancy after my 2nd IUI treatment, Dr. Flisser helped me get through the painful experience and advised that IVF would be the safest next step. Luckily, I took his advice and I am now 9 weeks pregnant, all thanks for Dr. Flisser!

What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?

Listen to his advice. It’s always right.

During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?

Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands.

Describe your experience with the nursing staff at RMA of New York.

The nursing staff were the best. They work long hours but they always make sure to answer my questions.

Describe your experience with RMA of New York.

RMA has the best doctors who are more than qualified in the fertility world. They always make decisions based on scientific evidence. The clinic has many patients due to their reputation and high success rate, so you may need to be a bit proactive at times.

Describe the costs associated with your care under Eric Flisser at RMA of New York.

My insurance covered 80% of the treatments, so costs were reasonable.

10

Doctor

Eric Flisser

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2023, Unknown Success

7

10

Age 30 - 35

3 IUI

Unexplained

Latinx

Black or African-American

Income $100K - $199K

Operations

Only Doc Seen

IVF With Other Docs

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

He [Dr. Stein] was honest about my options but reminded me that he would do whatever I wanted to do...if he feels a process isn’t working once we’ve started it he would let me know so as to not waste my time. So I opted for IUI and he said if I wasn’t pregnant by a third cycle we would have to regroup and explore other options...He may not be the doctor you see at every appointment but he’ll make time to meet with a patient if they reach out...

She [nurse at RMA of New York] is responsive, thorough and does not get frustrated with my several calls and emails. The whole staff is very patient and empathetic...they message you directions in an encrypted message after they have explained them over the phone. I wish they would give actual physical prescriptions so patients can pick where to get their meds from for those who are paying out of pocket for IUI and IVF...

How was your experience with Daniel Stein at RMA of New York?

He explained everything thoroughly and spoke with me after my failed IUI cycles. Then discussed IVF while stating that I should take the time to rest and regroup because he understands the stress and disappointment that I expressed to him.

What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?

He may not be the doctor you see at every appointment but he’ll make time to meet with a patient if they reach out.

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

He was honest about my options but reminded me that he would do whatever I wanted to do.

Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.

He explained how IUI and IVF work. Then he asked me what I course of action I would like to take. He also mentioned that if he feels a process isn’t working once we’ve started it he would let me know so as to not waste my time. So I opted for IUI and he said if I wasn’t pregnant by a third cycle we would have to regroup and explore other options.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Rabazzi)

She is responsive, thorough and does not get frustrated with my several calls and emails. The whole staff is very patient and empathetic

Describe your experience with RMA of New York.

I love that they message you directions in an encrypted message after they have explained them over the phone. I wish they would give actual physical prescriptions so patients can pick where to get their meds from for those who are paying out of pocket for IUI and IVF.

Describe the costs associated with your care under Daniel Stein at RMA of New York.

$9k-$14K

Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

It’s too early to tell since I haven’t done my egg retrieval yet. I am aware that one at a time is the safest option.

7

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

10

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

Age 27 - 28

2 IVF

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

jenna is excellent at communicating when there are issues...She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her...The treatment that Jenna used were start easy then increase the dosage as need to see how the body redacted first. once the body did not have any negative effects we continued with normal dosage

[RMA of New York was] very professional on the staff from the doctors for the operations all the way to the nurses. i would recomand them 100% the staff was Organization, problem-solving, communication style. i would have like to have more offices in all the boroughs...jenna is excellent at communicating when there are issues. and is a great and caring nurse. She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her and her team.

How was your experience with Jenna Friedenthal at RMA of New York?

jenna is excellent at communicating when there are issues. and is a great and caring nurse. She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her and her team.

What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?

IVF is not an easy procedure but with the help of Jenna it made it easier

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Every time i saw Jenna she made my day with her happiness and encouragement to continue on the procedure . it was tough but she made it it look easy.

Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.

The treatment that Jenna used were start easy then increase the dosage as need to see how the body redacted first. once the body did not have any negative effects we continued with normal dosage

Describe your experience with your nurse at RMA of New York. (Assigned nurse: jullia)

she was a good communicator and took care of me

Describe your experience with RMA of New York.

very professional on the staff from the doctors for the operations all the way to the nurses. i would recomand them 100% the staff was Organization, problem-solving, communication style. i would have like to have more offices in all the boroughs.

Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.

insurance payed for it

Describe Jenna Friedenthal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

i do not have any comment because i did eSET

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2023, Successful

10

Age 30

1 IUI

Donor Sperm

Income $500K+

Sales Representative

Only Doc Seen

LGBTQ+

Strongly Recommends

Successful

Review of

My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options...treats every patient like they are her only patient. She's extremely hands-on and answers all the questions you have...Open communication is key. Dr. Friedenthal is a very good listener and always wants her patients to be happy.

The only weakness I would say is the [RMA of New York] nursing staff, in the beginning, did not over-communicate with us like I wanted. That said, the entire team could not have been kinder during our process. Once I asked the nurses to communicate with us more, they did...My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options.

How was your experience with Jenna Friedenthal at RMA of New York?

My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options.

What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?

Open communication is key. Dr. Friedenthal is a very good listener and always wants her patients to be happy.

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Dr. Friedenthal treats every patient like they are her only patient. She's extremely hands-on and answers all the questions you have.

Describe your experience with the nursing staff at RMA of New York.

The nursing staff was not as diligent or communicative as Dr. Friedenthal in the beginning. Once I communicated to Dr. Friedenthal our challenges, she met with her staff and I saw an overnight change. I was very pleased with the entire team.

Describe your experience with RMA of New York.

The only weakness I would say is the nursing staff, in the beginning, did not over-communicate with us like I wanted. That said, the entire team could not have been kinder during our process. Once I asked the nurses to communicate with us more, they did.

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

2023, Successful

10

Age 31

1 IVF

Ashkenazi Jewish

Income $100K - $199K

Marketer or PR

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Daniel Stein always was ready available knew my case and was ready to help if needed. Always made me feel better if I was concerned about anything...there for me every step of my IVF process with care, attention, and dedication. As difficult as the process was Dr. Stein made is such a smooth and easy process for me! From my first appointment to my last Dr. Stein always made my husband and I comfortable and reassured us. Cannot recommend Dr. Stein enough

The [RMA of New York] clinic is run so perfectly. They have a whole system down to help the patients and make everything a smooth and easy process. They are all about making the patient happy. All the staff always had a smile on their face and made the clinic a pleasant place to be...All the staff working under Dr. Stein are amazing. Always readily available at all hours if I had a question and everytime I spoke to them they were always confident with their answers and assured me everything is good.

How was your experience with Daniel Stein at RMA of New York?

Dr. Daniel Stein and his office were there for me every step of my IVF process with care, attention, and dedication. As difficult as the process was Dr. Stein made is such a smooth and easy process for me! From my first appointment to my last Dr. Stein always made my husband and I comfortable and reassured us. Cannot recommend Dr. Stein enough

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

Dr. Daniel Stein always was ready available knew my case and was ready to help if needed. Always made me feel better if I was concerned about anything.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jackie )

All the staff working under Dr. Stein are amazing. Always readily available at all hours if I had a question and everytime I spoke to them they were always confident with their answers and assured me everything is good.

Describe your experience with RMA of New York.

The clinic is run so perfectly. They have a whole system down to help the patients and make everything a smooth and easy process. They are all about making the patient happy. All the staff always had a smile on their face and made the clinic a pleasant place to be.

10

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Tia Jackson-Bey RMA of New York

2022 - 2023, Unknown Success

10

Age 34 - 35

1 IUI

1 IVF

Unexplained

Black or African-American

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

She [Dr. Tia Jackson-Bey] is competent, has good communication skills and compassionate. She always asking if you have questions and takes time to fully explains the tests, the plan or the next steps. She always sounds welcome and warm....Able to see my doctor and have my questions answers. Dr. Bey explains everything to me and always speaks with warmth and empathy...

The clinic [RMA of New York] is cleaned, nice area. The frontdesk staff and clinical staff are nice and welcome. They greet you by your name. They aswer the phone and it's easy to reach the staff. No long waiting neither to find an appointment neither to get services or get seen...She [nurse] is really responsive to emails and phone calls. She is always available...

How was your experience with Tia Jackson-Bey at RMA of New York?

She is competent, has good communication skills and compassionate. She always asking if you have questions and takes time to fully explains the tests, the plan or the next steps. She always sounds welcome and warm.

What's one piece of advice would you give a prospective patient of Tia Jackson-Bey at RMA of New York?

Trust her

During treatment, were you treated like a number or a human with Tia Jackson-Bey at RMA of New York?

Able to see my doctor and have my questions answers. Dr. Bey explains everything to me and always speaks with warmth and empathy.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Naylyn)

She is really responsive to emails and phone calls. She is always available.

Describe your experience with RMA of New York.

The clinic is cleaned, nice area. The frontdesk staff and clinical staff are nice and welcome. They greet you by your name. They aswer the phone and it's easy to reach the staff. No long waiting neither to find an appointment neither to get services or get seen.

10

Doctor

Tia Jackson-Bey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Tia Jackson-Bey RMA of New York

2021 - 2023, Unknown Success

10

Age 40 - 42

4 IVF

Male Factor

Poor Egg Quality

European

Income $200K - $499K

Marketer or PR

1st of 5 Docs

1 IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Tanmoy Mukherjee RMA of New York

Dr.Mukherjee is very knowledgeable and answers all the question in a humane polite yet informative way. He shared his experiences based opinion when asked, but also trying to keep our spirits up and positive...I like the transparency, candid response, willingness to help and positive attitude. On a negative side, I’d like to maybe take more aggressive approach in foreseeing the negative outcomes...

[RMA of New York] Great location, great organisational capacity, staff is very helpful. Always verifying the name and DOB. Always making sure that your questions are answered . Staying positive, calm and organized . Feeling like a human person, but not a faceless patient...[nurses] Very caring, knowledgable and always responsive...Dr.Mukherjee is very knowledgeable and answers all the question in a humane polite yet informative way. He shared his experiences based opinion when asked, but also trying to keep our spirits up and positive....

How was your experience with Tanmoy Mukherjee at RMA of New York?

I like the transparency, candid response, willingness to help and positive attitude. On a negative side, I’d like to maybe take more aggressive approach in foreseeing the negative outcomes. However I understand that doctor is doing everything that is in his power to help, advise and guide.

What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?

Do your own robust research and ask as many questions as you can. There are no bad questions and doctor is answering them all.

During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?

Dr.Mukherjee is very knowledgeable and answers all the question in a humane polite yet informative way. He shared his experiences based opinion when asked, but also trying to keep our spirits up and positive.

Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.

1 cycle - we did Monopur (2-4 vials) Gonal F (300 ml) Cetrotude. Collected 13 eggs, no viable embryo 2 cycle - same but added Clomid - so far this was the most successful cycle, as out of 13 eggs we’ve managed to create 1 healthy embryo 3 cycle repeated the 2nd, however we’ve collected 20 eggs, and no healthy embryo after the 5 days bliocyst and PGT analysis 4 cycle we took slower, I was on the oral contraceptive for few days, then we’re waiting for another few days then minimal dose of Menopur (1 vial), Gonal F (300-175 ml) and Cetrotide. So far collected 19 eggs, hopefully there will be few healthy embryos after that. Still in progress

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Woodson)

Very caring, knowledgable and always responsive

Describe your experience with RMA of New York.

Great location, great organisational capacity, staff is very helpful. Always verifying the name and DOB. Always making sure that your questions are answered . Staying positive, calm and organized . Feeling like a human person, but not a faceless patient

Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

Dr.M says that even with 1 healthy embryo there is a big chance to have a healthy baby. I’m being hopeful, but also want more embryos, in case, but also if we can have 2 healthy babies

10

Doctor

Tanmoy Mukherjee

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Tanmoy Mukherjee RMA of New York

2022 - 2023, Successful

9

Age 38 - 39

1 IVF

Unexplained

Latinx

Income $200K - $499K

Doctor

Only Doc Seen

Strongly Recommends

Successful

Review of

She [Dr. Sekhon] has very good bedsite manner and explains everything in details, you rarely feel rushed and she is very responsive to emails. Not all monitoring scans are with her and because of the timeline of my follicles, my egg retrieval was also done by another doctor...Unexplained infertility. Stimulation protocol with Letrozole (to agoid hyperstimulation since I had a lot of follicles), menopur and Gonal. Obtained 29 eggs, 21 mature, 17 fertilized, 9 embryos, 5 euploids...

The clinic [RMA of New York] is big and there are a lot of patients, so the monitoring visits are brief. It is very well organized and delays are rare. However, the egg retrieval and transfer experiences, although uneventful, are a little weird, one women after the other. Not very personal...Unfortunately my care coorsinator changed 3 times. They were all nice and responsive...extremely organized, convenient monitoring hours, very responsive and acomodative personal, amazing patient portal...

How was your experience with Lucky Sekhon at RMA of New York?

She has very good bedsite manner and explains everything in details, you rarely feel rushed and she is very responsive to emails. Not all monitoring scans are with her and because of the timeline of my follicles, my egg retrieval was also done by another doctor. Not a problem, everything went well,

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Ask all your questions.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

The clinic is big and there are a lot of patients, so the monitoring visits are brief. It is very well organized and delays are rare. However, the egg retrieval and transfer experiences, although uneventful, are a little weird, one women after the other. Not very personal.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

Unexplained infertility. Stimulation protocol with Letrozole (to agoid hyperstimulation since I had a lot of follicles), menopur and Gonal. Obtained 29 eggs, 21 mature, 17 fertilized, 9 embryos, 5 euploids

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Carlie)

Unfortunately my care coorsinator changed 3 times. They were all nice and responsive. My latest care coordinator Carlie was the most amazing, responsive and compassionate person, it was a pleasure to work with her and she was my point of support during my last cycle and transfer (successful).

Describe your experience with RMA of New York.

Strenghts: extremely organized, convenient monitoring hours, very responsive and acomodative personal, amazing patient portal. Weakness: too many patients makes it less personal. Try not to get too sensitive about being in a baby factory.

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

My insurance had fertility covered so I paid for: Icsi:3000 Anesthesia for egg retrieval: 950 Pgt testing: 150 per embryo

Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

At my age, only single embryo transfer is offered.

What specific things went wrong at RMA of New York?

Failed to order appropriate test
Lost or damaged samples

Describe the specific things that went wrong at RMA of New York.

My genetic screening blood sample disappeared. We only realized after 2 weeks when my husband’s results came back but not mine. The second fertility coordinator also forgot to add some tests that were expiring to my monitoring draw. So I had to go to a quest in the last minute not to delay my transfer.

9

Doctor

Lucky Sekhon

Humanity

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

9

Age 37 - 38

Donor Eggs

Diminished Ovarian Reserve

Tubal Blockage

European

Ashkenazi Jewish

Income $200K - $499K

Marketer or PR

2nd of 2 Docs

5 IUI With Other Docs

3 IVF With Other Docs

Donor Eggs With Other Docs

Strongly Recommends

Successful

Review of

From the beginning, she [Dr. Lucky Sekhon] was hopeful and honest with us about our chances and set clear expectations. She also recommended that before we move forward with any more transfers, I should consider removing my left tube (which was dilated and could be causing issues) which I did. She recommended a great surgeon which made the process easy.

RMA NY is a well-oiled machine. They are very well organized and have a seamless process in place to ensure your experience is good. I never had to wait more than 30 minutes for morning monitoring and they always tried to move everyone through as quickly as possible without feeling rushed. The staff is kind and understanding...Dr. Sekhon was kind and empathic throughout the entire process. You felt like you were speaking to a trusted friend who genuinely cared.

How was your experience with Lucky Sekhon at RMA of New York?

We came to Dr. Sekhon after nearly five years of trying to get pregnant. We had tried everything and even went through a known donor cycle with one of my good friends, resulting in only one embryo, which failed to implant. We were worn out and losing hope. We decided to move forward with an anonymous donor cycle at RMA in NY and were recommended to work with Dr. Sekhon. From the beginning, she was hopeful and honest with us about our chances and set clear expectations. She also recommended that before we move forward with any more transfers, I should consider removing my left tube (which was dilated and could be causing issues) which I did. She recommended a great surgeon which made the process easy. We were quickly matched with a donor that we loved, went through the cycle, and were thrilled to find out that we had 12 normal embryos! After years and years of bad news, we were very excited about the outcome. Once I was healed from my tube removal surgery, we decided to do the first transfer. The process was smooth and straightforward. I saw and spoke to Dr. Sekhon several times, and she was always encouraging and kind. We found out this first transfer worked and we are about ten weeks pregnant. We graduated from the fertility clinic last week and moved on to our regular OB. We are so thankful for our experience with Dr. Sekhon and how everything played out. I would highly recommend her to anyone going through this difficult time.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Don't be afraid to ask questions or bring up concerns/ideas. Always advocate for yourself!

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

Dr. Sekhon was kind and empathic throughout the entire process. You felt like you were speaking to a trusted friend who genuinely cared.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

I had done a ERA test prior to coming to this clinic, so we had the results to go off of for my transfer at RMA NY with Dr. S. I was prescribes estradiol 3X day which continued through week 9 of my pregnancy when I started to wean off (2x day) and then completely stopped. I was also taking 1ml of progesterone in oil (also weaned off and stopped around 9 weeks) and I took an antibiotic pill around the time of the transfer.

Describe your experience with RMA of New York.

RMA NY is a well-oiled machine. They are very well organized and have a seamless process in place to ensure your experience is good. I never had to wait more than 30 minutes for morning monitoring and they always tried to move everyone through as quickly as possible without feeling rushed. The staff is kind and understanding

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

We were out of insurance $ so we had to pay out of pocket for our donor cycle. It was actually about 10K more expensive at RMA NY than RMA NJ. In total, we spend about 50K

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at RMA of New York.

One time my team forgot to call my prescriptions into the pharmacy but they quickly rectified the situation and it was fine.

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, 28 Eggs Frozen

10

Age 37 - 38

2 Egg Freezing

European

Income $500K+

Lawyer

Only Doc Seen

Strongly Recommends

Successful

Review of

Doctor Sekhon was incredibly patient, knowledgeable, and personable when I met with her...I did not mind that other doctors at RMA performed my scans, as Doctor Sekhon had assured me (and very credibly) that she herself reviewed all the information gathered at each scan and adjusted the course of treatment as needed...extremely warm and personable, answered all of my questions, and expressed interest in how I was doing following the retrieval procedures...

RMA is run with military-levels efficiency. Generally speaking my scan appointments started within 5-10 minutes of the appointment timeslot, which is in my view impressive for a doctor's office. They also followed up with me consistently, and sent detailed notes after each visit regarding my medications via email...Carlie [nurse] was a lifeline during this process! She was so warm and responsive, she really put me at ease...

How was your experience with Lucky Sekhon at RMA of New York?

Doctor Sekhon was incredibly patient, knowledgeable, and personable when I met with her. She encouraged me to try to schedule my scans during times when she was scanning, and though it never happened to work out with my schedule, I appreciated that she was trying to see me, her patient. I did not mind that other doctors at RMA performed my scans, as Doctor Sekhon had assured me (and very credibly) that she herself reviewed all the information gathered at each scan and adjusted the course of treatment as needed.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Just know going into this process that your doctor is unlikely to be the person doing each and every scan - of which you will have many during an egg retrieval cycle - and that is OK. This is probably true of many fertility clinics and should not alarm you. With respect to Doctor Sekhon in particular, know that even if another doctor performed your scan, she personally reviews all the information from that scan and is responsible for your treatment! She works hard, and reviewed each and every one of my scans, even on vacation.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

She is extremely warm and personable, answered all of my questions, and expressed interest in how I was doing following the retrieval procedures.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

I used Gonal F in the mornings, Menopur at night, with doses that were adjusted throughout the cycle. She also recommended that I stop taking Spironolactone, which I was one for acne, a few weeks prior to commencing treatment.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Carlie Wiseman)

Carlie was a lifeline during this process! She was so warm and responsive, she really put me at ease.

Describe your experience with RMA of New York.

RMA is run with military-levels efficiency. Generally speaking my scan appointments started within 5-10 minutes of the appointment timeslot, which is in my view impressive for a doctor's office. They also followed up with me consistently, and sent detailed notes after each visit regarding my medications via email, which I appreciated.

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

About $10k for the scans and procedure (each time). Medications were covered by my insurance but if uninsured would have run about $6-8k (each time).

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, 22 Eggs Frozen

10

Age 34 - 35

1 Egg Freezing

East Asian

Income $100K - $199K

Marketer or PR

Only Doc Seen

Strongly Recommends

Successful

Review of

I really appreciated Dr. Sekhon's approach and bedside manner. She was open and honest with the science and statistics behind egg freezing, while being supportive. I appreciated that she had also undergone egg retrieval and knew what the patient experiences first hand. It felt that she really had the same goals...Dr. Sekhon is incredibly knowledgable and approaches the process in an easy to understand manner...

Nurses [at RMA of New York] were efficient and knowledgable. On my first appointment they explained the steps and were very compassionate and encouraging...The finance coordinator helped address my insurance issues, and they also helped me secure additional discounts for my medication that was not covered by insurance...team at RMA was extremely welcoming and made my experience of egg freezing very positive. They were detailed in their outreach and feedback and answered questions promptly. I was able to choose locations as benefitted my schedule and given a realistic outlook of what the treatment and procedure was like...

How was your experience with Lucky Sekhon at RMA of New York?

I really appreciated Dr. Sekhon's approach and bedside manner. She was open and honest with the science and statistics behind egg freezing, while being supportive. I appreciated that she had also undergone egg retrieval and knew what the patient experiences first hand. It felt that she really had the same goals and I couldn't be happier with choosing to go with her and RMA for my fertility needs.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Feel free to research and come with questions, Dr. Sekhon is incredibly knowledgable and approaches the process in an easy to understand manner.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

The process and team at RMA was extremely welcoming and made my experience of egg freezing very positive. They were detailed in their outreach and feedback and answered questions promptly. I was able to choose locations as benefitted my schedule and given a realistic outlook of what the treatment and procedure was like. I appreciated the wide variety of resources they also provided (learning modules, zoom intros, and dedicated fertility coordinator) who all helped to make this an efficient experience.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

I feel like my treatment was fairly standard for egg freezing. I started on Follistem (AM injection) and Menopur (PM injection, but by mid-treatment my Follistem injection amount was brought down, but Menopur increased to two vials. Then I started on the Cetrotide for 4 days before the trigger shot. Due to my higher estrogen levels, I only received the Lupron shot and not the Pregnyl as well. Dr. Sekhon also mentioned that she had me wait one extra day to be sure that the eggs most eggs would mature and could be retrieved successfully.

Describe your experience with the nursing staff at RMA of New York.

Nurses were efficient and knowledgable. On my first appointment they explained the steps and were very compassionate and encouraging. I can only imagine how many patients they see every day and they were always nice and friendly. They were attentive to the bruises I sometimes got for blood work and were efficient in their work.

Describe your experience with RMA of New York.

RMA of NY was a large clinic and had multiple doctors and staff caring for individuals on their fertility journey. Scheduling for a consult was booked up and took time to meet with them, but I believe that is a testament to the results they're able to get for their patients. The finance coordinator helped address my insurance issues, and they also helped me secure additional discounts for my medication that was not covered by insurance. I would recommend that patients understand there are multiple individuals also at the same clinic, but that they do care and to have patience, but follow up if needed, they're here to help!

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

My insurance covered the consult and the treatment, but RX was out of pocket.

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2021 - 2023, Successful

10

Age 32 - 34

2 Embryo Freezing

European

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

Dr. Nazem was extremely personable and made me feel comfortable at each appointment. She answered all my questions and was to the point. I appreciated her confidence and ability to relay important information. She always had an upbeat personality and was positive throughout the experience...Appointments were personable, yet efficient. All my questions were always answered, and the next steps were always clearly outlined for me.

The [RMA of New York] clinic is very efficiently run. It is a busy practice, but I would describe it as a well oiled machine. I trusted the process, and everyone made me feel comfortable. I looked forward to seeing Dr. Nazem, and she was always a pleasure to meet with. Dr. Nazem's clinic coordinator, Julia, was amazing. She was organized, called in my medications in a timely manner, and checked in multiple times to see how everything was going. I knew that through her organization, things would go smoothly. Prior to each appointment an email is sent with the time of your appointment. You can request a specific time, although it is not guaranteed.

How was your experience with Taraneh Nazem at RMA of New York?

Dr. Nazem always made me feel comfortable. She was able to have a busy clinic volume, but always had time for me as a patient. Each visit, all my questions were answered. She is knowledgeable and confident. I know at some fertility clinics, patients mention they feel like "just a number." I did not feel this way at all. Appointments were personable, yet efficient. All my questions were always answered, and the next steps were always clearly outlined for me.

What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?

Trust the process. If using insurance, do your research on prior authorizations, coverage, etc. The billing department is busy, and the more you know the better.

During treatment, were you treated like a number or a human with Taraneh Nazem at RMA of New York?

Dr. Nazem was extremely personable and made me feel comfortable at each appointment. She answered all my questions and was to the point. I appreciated her confidence and ability to relay important information. She always had an upbeat personality and was positive throughout the experience.

Describe the protocols Taraneh Nazem used in your cycles at RMA of New York and their degree of success.

My goal was to freeze embryos. I started the process in 2021, and did two egg retrievals and ended up freezing 9 total embryos. This February I began treatment for my FET. I needed a saline sonogram, bloodwork, and the necessary consent prior to starting. Once that was complete, I called on day 1 to schedule a baseline ultrasound and bloodwork on day 3 to confirm I was ok to start my oral estrogen tablets. I began Estradiol 2 mg three times a day. I added in injectable progesterone about a week later, and the transfer occurred around the 21st day of my cycle. My pregnancy test was 9 days later, and it was positive. I continued on oral estrogen and PIO for several more weeks, eventually weaning the dosage. Just before 9 weeks, I "graduated" from RMA and set up care with an OB.

Describe your experience with the nursing staff at RMA of New York.

I interacted with many different nurses through the course of my treatment. They were all professional and helpful. They were able to answer almost all my questions, and if they didn't have the answer would escalate the question.

Describe your experience with RMA of New York.

The clinic is very efficiently run. It is a busy practice, but I would describe it as a well oiled machine. I trusted the process, and everyone made me feel comfortable. I looked forward to seeing Dr. Nazem, and she was always a pleasure to meet with. Dr. Nazem's clinic coordinator, Julia, was amazing. She was organized, called in my medications in a timely manner, and checked in multiple times to see how everything was going. I knew that through her organization, things would go smoothly. Prior to each appointment an email is sent with the time of your appointment. You can request a specific time, although it is not guaranteed. I only did this when I had work meetings that I couldn't move- and most of the times that I requested, I was able to get in at that time. The office on Madison avenue is used for weekend monitoring appointments. I felt the staff there were very good as well. There were a couple billing hiccups along the way, but we were able to mostly figure these out. These were prior authorizations that were a bit confusing with my insurance company partnering with WinFertility. A few are still pending, but there is a financial coordinator from RMA working with me on this.

Describe Taraneh Nazem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

I only wanted to do a single embryo transfer, so this is what was done.

10

Doctor

Taraneh Nazem

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2023, Successful

10

Age 31

1 Egg Freezing

European

Income $200K - $499K

Operations

Only Doc Seen

Strongly Recommends

Successful

Review of

I really enjoyed working with Dr. Friedenthal. She was a great partner during this process and I felt really empowered with the knowledge of what happens every month in my own body (I didn't really know until she explained it all to me). I would absolutely recommend her to a friend or family member going through fertility treatments...From the first appointment, I felt taken care of by Dr. Friedenthal.

I think this [RMA of New York] is a great clinic. The office was organized, clean, and efficient, and everyone was super friendly. I got daily calls and followup emails with my instructions until my next appointment and they were super easy to follow. I was in an out of my morning monitoring appointments within 10-15 minutes. No weaknesses come to mind!...The nursing staff was super friendly (especially for those early morning appointments) and super efficient. I have difficult veins, so they were very understanding and had great bedside manners. I was continuously impressed by them at every appointment. I also cant emphasize enough how efficient they were. Most appointments were less an 10 minutes.

How was your experience with Jenna Friedenthal at RMA of New York?

I really enjoyed working with Dr. Friedenthal. She was a great partner during this process and I felt really empowered with the knowledge of what happens every month in my own body (I didn't really know until she explained it all to me). I would absolutely recommend her to a friend or family member going through fertility treatments.

What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?

Ask lots of questions! Dr. Friedenthal is a great resource with a ton of knowledge.

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Dr. Friedenthal took the time to explain the whole process to me in layman's (and medical) terms. We also discussed my fertility goals and she understood them. She even drew a diagram to explain the whole thing to me! From the first appointment, I felt taken care of by Dr. Friedenthal.

Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.

I took a combination of Menopur, Gonal/F, and Cetrotide. These were adjusted every few days. The doctors that I saw during the course of my treatment said I responded really well to the medications and I was "triggered" about 10 days after I started injections.

Describe your experience with the nursing staff at RMA of New York.

The nursing staff was super friendly (especially for those early morning appointments) and super efficient. I have difficult veins, so they were very understanding and had great bedside manners. I was continuously impressed by them at every appointment. I also cant emphasize enough how efficient they were. Most appointments were less an 10 minutes.

Describe your experience with RMA of New York.

I think this is a great clinic. The office was organized, clean, and efficient, and everyone was super friendly. I got daily calls and followup emails with my instructions until my next appointment and they were super easy to follow. I was in an out of my morning monitoring appointments within 10-15 minutes. No weaknesses come to mind!

Describe your experience with your monitoring appointments at RMA of New York.

This was a well-oiled machine. You could request certain times within their monitoring hours and the office was very accommodating.

Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.

I am fortunate enough to have Progyny and a good healthcare plan from my employer. I believe the total costs were around $20,000. I will likely pay around $2,000 for my first cycle after insurance kicks in.

Describe Jenna Friedenthal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

n/a

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

Age 33 - 34

3 IUI

1 IVF

Unexplained

European

Ashkenazi Jewish

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr Nazem is incredibly engaging and understanding. She was kind and easy to speak with. Dr Nazem explained everything to us and answered every question. She walked us through every treatment and procedure and was incredibly reassuring whenever we would stress out or get anxious about anything. She approached every conversation with a sense of compassion and understanding.

Everyone at the [RMA of New York] clinic is incredibly supportive and kind. It is a friendly place. The wait times can sometimes be long even with appointments but they are always apologetic if that happens...My primary nurse and the entire nursing staff were incredibly supportive and kind. They were always quick to call back when I had questions or needed follow ups. They answered all questions and never made us feel rushed.

How was your experience with Taraneh Nazem at RMA of New York?

Dr Nazem is incredibly engaging and understanding. She was kind and easy to speak with. Dr Nazem explained everything to us and answered every question. She walked us through every treatment and procedure and was incredibly reassuring whenever we would stress out or get anxious about anything. She approached every conversation with a sense of compassion and understanding.

What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?

Infertility treatment is a scary thing to face but Dr Nazem will be there to walk you through it every step of the way.

During treatment, were you treated like a number or a human with Taraneh Nazem at RMA of New York?

Dr Nazem and her nurses were incredibly kind and patient with us throughout our journey. She answered all of our questions, explained everything to us each step of the way, and never made us feel rushed or ashamed.

Describe the protocols Taraneh Nazem used in your cycles at RMA of New York and their degree of success.

We started with testing for me and my husband to try and determine why we were not getting pregnant. Dr Nazem explained every test and why we were doing it. Once we determined that it was unexplained infertility, she walked us through the steps we would take to try to get pregnant. Because of my age, we started with timed pregnancy, and then moved on to IUI, and finally IVF. She explained every procedure and made sure we were ready to take the next step.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Ish)

My primary nurse and the entire nursing staff were incredibly supportive and kind. They were always quick to call back when I had questions or needed follow ups. They answered all questions and never made us feel rushed.

Describe your experience with RMA of New York.

Everyone at the clinic is incredibly supportive and kind. It is a friendly place. The wait times can sometimes be long even with appointments but they are always apologetic if that happens - most of the time I didn’t mind because the music they play is always great.

Describe your experience with your monitoring appointments at RMA of New York.

Monitoring appointments were done during morning monitoring times. Appointments were given the day before but if needed you could request an appointment time. Sometimes the wait would be long but they would always be apologetic.

10

Doctor

Taraneh Nazem

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

Age 33 - 34

1 IVF

PCOS

Income $200K - $499K

Teacher

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Flisser listened to my concerns and always took as much time as needed to answer my questions. He also remembered me from visit to visit which is impressive based on the number of patients he has...After each round, Dr. Flisser explained why this might be happening, and gave me options from there. He has a great way of explaining things using analogies and concepts that a non doctor can easily understand. I was trying to avoid IVF (cost, time, etc) and I never felt forced into it. After many conversations with Dr. Flisser, and when my partner and I were ready, we made the decision to proceed with IVF...

The [RMA of New York] clinic has a ton of patients and you are just one. Because of this, you have to speak up for your own concerns and needs. Wait times can be long but never more than 30-40 minutes. You cannot contact your doctor directly, you can only speak through the nursing team and you can of course request a call with your doctor through them. I will say it is very easy to call the clinic and leave a message with the team - a nurse will usually get back to you that day.

How was your experience with Eric Flisser at RMA of New York?

I did about 5 rounds of letrozole with Dr. Flisser, and 4/5 resulted in a chemical pregnancy. After each round, Dr. Flisser explained why this might be happening, and gave me options from there. He has a great way of explaining things using analogies and concepts that a non doctor can easily understand. I was trying to avoid IVF (cost, time, etc) and I never felt forced into it. After many conversations with Dr. Flisser, and when my partner and I were ready, we made the decision to proceed with IVF. I only saw Dr. Flisser on some of the monitoring visits, but any procedure or appointment that could be planned ahead of time - he was the doctor I saw. I ended up needed a small surgery before I could proceed with the embryo transfer and he did the surgery for me. He also did my embryo transfer. After successfully getting pregnant, I had some light bleeding (it ended up being nothing) and I called the office to see if I could come in, and Dr. Flisser made sure to see me even though it was outside of monitoring hours. I have nothing but wonderful things to say about him!!

What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?

Be your own advocate. If you’re worried about something or have a question - always ask! Don’t be afraid to call the office with even the slightest concern. Keep on top of your meds if you’re doing IVF. No one will remind you to refill them if they’re getting low.

During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?

Dr. Flisser listened to my concerns and always took as much time as needed to answer my questions. He also remembered me from visit to visit which is impressive based on the number of patients he has!

Describe your experience with RMA of New York.

The clinic has a ton of patients and you are just one. Because of this, you have to speak up for your own concerns and needs. Wait times can be long but never more than 30-40 minutes. You cannot contact your doctor directly, you can only speak through the nursing team and you can of course request a call with your doctor through them. I will say it is very easy to call the clinic and leave a message with the team - a nurse will usually get back to you that day.

Describe the costs associated with your care under Eric Flisser at RMA of New York.

My insurance fully covered my care.

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at RMA of New York.

I was supposed to be prescribed two types of needles (one for drawing and one for injecting). Only one type of needle was called in. When I discovered this, I called and they sent the needle information to the pharmacy, but they were the wrong style of needle. I’m not sure if that was the pharmacy’s fault or the clinic’s fault. Because of these two mishaps, my embryo transfer was delayed a bunch of days. That was frustrating.

10

Doctor

Eric Flisser

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

Age 32 - 33

1 IVF

1 Embryo Freezing

Unexplained

East Asian

Income $200K - $499K

Business Executive

Only Doc Seen

Strongly Recommends

Successful

Review of

I would highly recommend Dr Sekhon, she was knowledgeable, experienced, and emotionally attune with her patients. I had peace of mind knowing that she personally reviewed every single chart and test result, and every next step, it was clear she put a lot of thought and care into her recommendations, from when to do the egg retrieval, to readying my uterine lining for the transfer...had amazing bedside manner, and always talked to me person to person. During my appts with her, she would check in with me and genuinely care about how I am doing.

[RMA of New York] Strengths include the number of locations possible to do the visits...the early hours appointment windows so it wasn’t distributive with work, and the offices were nice, friendly, and had plenty of reading materials and water. Weaknesses: since RMA had many of locations and scale, the office and staff never felt personalized. I didn’t know any of the staff members, because they would often be different...[nurse] Carlie was responsive, helpful, and very enjoyable to work with. I can tell she was here to support me, emotionally and medically.

How was your experience with Lucky Sekhon at RMA of New York?

I would highly recommend Dr Sekhon, she was knowledgeable, experienced, and emotionally attune with her patients. I had peace of mind knowing that she personally reviewed every single chart and test result, and every next step, it was clear she put a lot of thought and care into her recommendations, from when to do the egg retrieval, to readying my uterine lining for the transfer.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Dr. Sekhon is a great doctor, and even though you might not see her in every appt, know that she is always reviewing your files and your progress, and is always accessible for you

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

Dr. Sekhon had amazing bedside manner, and always talked to me person to person. During my appts with her, she would check in with me and genuinely care about how I am doing.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

When I initially tested for fertility, it was unclear why we struggled to conceive, so Dr Sekhon was transparent and helpful in outlining the pros and cons for assisted conception vs IVF. Based on her input I decided on IVF as a stringed more guaranteed result. After the first cycle, I only had four embryos. It was unclear if I should go ahead and do the transfer, try assisted conception, or do another cycle. Dr Sekhon, knowing that I wanted 2-3 kids, recommended another cycle while I’m young so then I would have more options and the results I was looking for. When we were preparing for the embryo transfer, my uterine lining was taking a while. Dr Sekhon instructed me to take the estrace vaginally and we gave my body an extra week to see if we can get a thicker lining. The extra week didn’t make a material difference but I appreciate how we wanted to take the time to create the best circumstances for a successful transfer. The transfer was ultimately successful.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Carlie)

Carlie was responsive, helpful, and very enjoyable to work with. I can tell she was here to support me, emotionally and medically.

Describe your experience with RMA of New York.

Strengths include the number of locations possible to do the visits (I did one location on days I worked from home, and another one location on days I went into the office), the early hours appointment windows so it wasn’t distributive with work, and the offices were nice, friendly, and had plenty of reading materials and water. Weaknesses: since RMA had many of locations and scale, the office and staff never felt personalized. I didn’t know any of the staff members, because they would often be different.

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

My first treatment and medication was covered under my health insurance. My second IVF cycle was not because my health insurance didn’t allow me to undergo IVF if I already have embryos

Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

N/a

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2023, Successful

10

9

Age 46

South Asian

Doctor

5th of 5 Docs

4 IVF With Other Docs

6 Egg Freezing With Other Docs

Strongly Recommends

Successful

Review of

Dr Sekhon embodies everything a doctor should be: patient, warm, kind, compassionate with a high level of skill, knowledge base and expertise. She is familiar with current data and literature and explains things thoroughly...She is someone you can trust with your care. She genuinely has your best interest in mind...She spent so much time during each visit and never made me feel rushed.

The RMA downtown location provides a more personal experience and the wait times were never long. Front desk was always friendly. The downside is that they are not open on weekends. Sometimes you feel like a number at the other locations. Wait times are longer at other locations...At times, the orders the nurse provided over the wouldn't be consistent with what was written in the email

How was your experience with Lucky Sekhon at RMA of New York?

Dr Sekhon embodies everything a doctor should be: patient, warm, kind, compassionate with a high level of skill, knowledge base and expertise. She is familiar with current data and literature and explains things thoroughly.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

She is someone you can trust with your care. She genuinely has your best interest in mind.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

She allowed time and was patient with any and all questions. She was compassionate and showed empathy with what I was feeling. She even gave me a hug at the end of my treatment with her, which was so endearing. She truly cares about each patient.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

I went to Dr. Sekhon to transfer a CC grade embryo which I froze in 2017. Because I had prior transfer failure with better grade embryos, she ordered appropriate diagnostics like an HSG to ensure I had no problems with anatomy. I had many questions including PRP for the Uterus which is a fairly new modality. She explained her reasoning for everything she did and did not recommend based on current literature. I used estrogen pills as well as progesterone in oil prior, during and after transfer. During the transfer, she was optimistic and explained all steps thoroughly. She spent so much time during each visit and never made me feel rushed.

Describe your experience with RMA of New York.

The RMA downtown location provides a more personal experience and the wait times were never long. Front desk was always friendly. The downside is that they are not open on weekends. Sometimes you feel like a number at the other locations. Wait times are longer at other locations.

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

Haven't received it yet

Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

As a center of excellence, RMA does not generally perform multiple embryo transfers.

What specific things went wrong at RMA of New York?

Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

At times, the orders the nurse provided over the wouldn't be consistent with what was written in the email

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, 29 Eggs Frozen

10

Age 30 - 31

1 Egg Freezing

Ashkenazi Jewish

Income $50K - $99K

Doctor

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Sekhon was transparent, kind, and a good communicator. When she was not available to be present in person, she made sure her staff was there to relay messages and responded to messages quickly. She even checked in on me post-op while returning from a flight abroad and sent a work note for me the same day...made an incredible effort to check in and make sure her clinic checks in, calling me daily during the stimulation and retrieval process. She welcomed all questions.

[RMA of New York is a] Well oiled machine - I didn't always have the same nurse or coordinator calling me, but someone always called back with the necessary information to keep me on track. All were warm and compassionate...Dr. Sekhon was transparent, kind, and a good communicator. When she was not available to be present in person, she made sure her staff was there to relay messages and responded to messages quickly. She even checked in on me post-op while returning from a flight abroad and sent a work note for me the same day.

How was your experience with Lucky Sekhon at RMA of New York?

Dr. Sekhon was transparent, kind, and a good communicator. When she was not available to be present in person, she made sure her staff was there to relay messages and responded to messages quickly. She even checked in on me post-op while returning from a flight abroad and sent a work note for me the same day.

What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?

Ask if Dr. Sekhon will be in town during your scheduled timeline if that is important to you to see the same provider every visit.

During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?

Dr. Sekhon made an incredible effort to check in and make sure her clinic checks in, calling me daily during the stimulation and retrieval process. She welcomed all questions.

Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.

Stimulation included follistim, menopur, and cetrotide. Trigger in injection with both leuprolide and novarel. Frequent bloodwork and TVUS about every other day.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jacqueline Behr, Nicole Zaid-Kunz, Kyra Fischer, )

Quick and responsive to all questions and concerns. Always called back when I had concerns. Warm and transparent.

Describe your experience with RMA of New York.

Well oiled machine - I didn't always have the same nurse or coordinator calling me, but someone always called back with the necessary information to keep me on track. All were warm and compassionate.

Describe the costs associated with your care under Lucky Sekhon at RMA of New York.

Cost was separated into four: medications (most expensive cost for me - OOP ~$4000 after insurance), anesthesia ($1000 not covered by my insurance), embryologist freezing and storage ($3000), and all other costs (covered by by my insurance)

10

Doctor

Lucky Sekhon

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Downtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of