RMA of New York

Dr. Buyuk is very realistic and data driven but never once have I felt like a number. He is forthcoming about the statistical likelihood that something will be successful but remains positive and encouraging even if the odds aren’t high...Dr. Buyuk is very clear...He is positive and encouraging but realistic and I find that to be very comforting and makes me trust his recommendations.

The clinic staff [at RMA of New York] is very welcoming and thorough. I have had great interactions with all people I’ve met in person. Unfortunately, the finance team hasn’t been quite as responsive via e-mail, but I’ve still gotten the information I needed...I was told that my insurance covered the IUI process only for the claim to be denied as I had thought it would be prior to being assured that it was covered.

How was your experience with Erkan Buyuk at RMA of New York?

Dr. Buyuk is very clear in making sure that the statistical likelihood of any procedure will result in a pregnancy or will help in the fertility process, which I really appreciated. He is positive and encouraging but realistic and I find that to be very comforting and makes me trust his recommendations.

What's one piece of advice would you give a prospective patient of Erkan Buyuk at RMA of New York?

Don’t expect Dr. Buyuk to be inauthentically positive about your chance of a successful outcome but you can count on him to support you through every step of your journey.

During treatment, were you treated like a number or a human with Erkan Buyuk at RMA of New York?

Dr. Buyuk is very realistic and data driven but never once have I felt like a number. He is forthcoming about the statistical likelihood that something will be successful but remains positive and encouraging even if the odds aren’t high.

Describe the protocols Erkan Buyuk used in your cycles at RMA of New York and their degree of success.

I have done my initial fertility testing, blood work and genetic testing to make sure that everything was in order to do a natural cycle IUI. Based on those results he prescribed me vitamin D (I was deficient) and advised to to choose a sperm donor that was CMV negative as I am CMV negative and that could have negative ramifications should I become pregnant using CMV positive sperm. After my initial results showed that I was ready to go forward with an IUI cycle, I did Day 3 bloodwork at the beginning of my menstrual cycle. When I received baseline results we did an ultrasound on day 12 of my cycle to see if my follicles were mature enough and I received a prescription of Ovidrel to take after my follicles matured enough. As my follicles were growing at the expected rate, I was advised to take my trigger shot of Ovidrel the following night. Then I came in two mornings later for my IUI. The procedure went as planned but unfortunately I did not become pregnant. I started the cycle again when I began menstruating and I am currently days away from my second ultrasound.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Allie)

Allie has been extremely warm, responsive and clear. She has provided me with all the help I need and helped make sure that I understood what was coming up next.

Describe your experience with RMA of New York.

The clinic staff is very welcoming and thorough. I have had great interactions with all people I’ve met in person. Unfortunately, the finance team hasn’t been quite as responsive via e-mail, but I’ve still gotten the information I needed.

Describe Erkan Buyuk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

N/A

What specific things went wrong at RMA of New York?

Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

I was told that my insurance covered the IUI process only for the claim to be denied as I had thought it would be prior to being assured that it was covered.

10

Doctor

Erkan Buyuk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2023, Successful

10

9

Age 33 - 37

1 IVF

Unexplained

European

Ashkenazi Jewish

1st of 3 Docs

5 IUI With Other Docs

Strongly Recommends

Successful

Review of

Dr Nazem was caring and thorough with all meetings. She took time to listen, answer questions and provide valuable insight, along with providing facts to backup all information provided. I always felt like she was aware of and on-top of my specific treatment plan and looked at me as an individual patient, rather than just another “number” coming in to be seen. Her care was exceptional and the main reason I stayed with this practice.

Dr Nazem was incredible. I would give her a 10/10 rating and recommend anyone see her, giving her full faith in trust. The [RMA of New York] office itself was the weakness in my experience- I didn’t find anyone else to be caring, helpful or supportive- in some cases, it was very frustrating working with faculty / staff, while undergoing such sensitive treatment. The staff should be trained to be more positive, supportive and helpful- especially given the sensitive nature of what patients are going through. I will note -The nurses who did the blood draws were all fantastic and appreciate their care and kindness with each visit. Also- in my case everything that was majorly important all went to plan so in the bigger picture, I still think the experience was a great one- improvements can be made with the back office, but the overall experience lead to positive and successful results so I would recommend anyone to the practice without hesitation

How was your experience with Taraneh Nazem at RMA of New York?

Dr Nazem was the sole reason I stayed with the practice and was a recurring patient at RMA of NY (even after moving and having to travel a distance to come into the office). She was knowledgeable, trustworthy, thorough, and factual yet kind, caring, compassionate and supportive. I always felt taken care of and in great hands when seeing or speaking with her and had full faith in her direction and instructions. She has a rare mix of skills as a doctor that are invaluable in todays world of medicine. I truly appreciate all she has done for me and my family and consider us extremely lucky to have been paired with her as our doctor, from 2019-2023, resulting in one healthy child and an active pregnancy now. I believe our success has come as a direct result from her knowledge, timing and treatment. I can’t say enough good things about her and her work. I will note, I was seen by other doctors during my years at RMA for checkup appointments, and none of them shared these qualities or skills. I was always most comfortable discussing my care with her and do not think I would have been at the practice if she was not my doctor.

What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?

Dr Nazem is so knowledgeable and skilled that your treatment and care will be guided in the best possible way for the best possible result. She only wants you to have a successful outcome, so know that every step taken (whatever it is, even if it means it’s a setback) will lead you to that successful outcome you hope for. Trust the process and that she will lead you every step of the way!

During treatment, were you treated like a number or a human with Taraneh Nazem at RMA of New York?

Dr Nazem was caring and thorough with all meetings. She took time to listen, answer questions and provide valuable insight, along with providing facts to backup all information provided. I always felt like she was aware of and on-top of my specific treatment plan and looked at me as an individual patient, rather than just another “number” coming in to be seen. Her care was exceptional and the main reason I stayed with this practice.

Describe the protocols Taraneh Nazem used in your cycles at RMA of New York and their degree of success.

I believe treatment strategies were all standard for IVF- doses of oral medications and injections leading up to and after procedures to support the pregnancy. All videos provided to help educate on the usage and reasoning was helpful in understanding why each step and dosage was necessary to support pregnancy and to help my body do what it needs to do to produce a successful result. I trusted all strategies and protocols and never had to question rationale behind the “plan” for treatments. All was well documented and explained!

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Ullman)

All other staff simply did their jobs. I don’t believe anyone went above and beyond or connected with me in a way that was meaningful to my treatment or cycle. I believe nurses and staff simply completed tasks— if I had questions, I would be deferred to dr nazam appointments for answers.. they did their job and were helpful but if there was any “downside” to the practice it was the staff outside of Dr Nazem herself… specifically- I had issues with orders for medications being sent to right pharmacy, financial coorination/communication, and issues with the medical records department. I had to be on top of my care in all Ways and aspects - encountering issues throughout the treatment cycles. All got sorted- but there was a lot of miscommunication and frustration on the back-end office side of things.

Describe your experience with RMA of New York.

Dr Nazem was incredible. I would give her a 10/10 rating and recommend anyone see her, giving her full faith in trust. The office itself was the weakness in my experience- I didn’t find anyone else to be caring, helpful or supportive- in some cases, it was very frustrating working with faculty / staff, while undergoing such sensitive treatment. The staff should be trained to be more positive, supportive and helpful- especially given the sensitive nature of what patients are going through. I will note -The nurses who did the blood draws were all fantastic and appreciate their care and kindness with each visit. Also- in my case everything that was majorly important all went to plan so in the bigger picture, I still think the experience was a great one- improvements can be made with the back office, but the overall experience lead to positive and successful results so I would recommend anyone to the practice without hesitation

Describe your experience with your monitoring appointments at RMA of New York.

Efficient because I always requested for the first, 7am appointment. I was always able to come in and out.

What specific things went wrong at RMA of New York?

Failed to call in prescriptions to pharmacy
Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

As mentioned, overall I had a successful and positive experience- however, improvements can be made with back office communication and administrative items. I felt mishandled in those areas.

10

Doctor

Taraneh Nazem

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

Age 37 - 38

5 Embryo Freezing

Diminished Ovarian Reserve

Tubal Blockage

Latinx

Income $500K+

Doctor

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

Dr. Buyuk is very objective and this help set reasonable expectations for me...With my first cycle I ovulated early and while this was devastating for me he changed my protocol and I never had this problem again. I honestly think other clinics wouldn’t have taken me on as a patient due to my diminished ovarian reserve but I’m forever grateful Dr. Buyuk accepted the challenge...He has reached out to me during critical parts of my treatment to review next steps which meant a lot to me...

RMA is a very organized clinic. They have a very high volume which makes me feel comfortable with their expertise. They also have multiple offices for monitoring which was helpful since I work at offices through the city. The early morning hours were perfect and did not interfere with my job. A drawback is that you see different doctors for your monitoring but they all really good to it’s nice to meet all the doctors...

How was your experience with Erkan Buyuk at RMA of New York?

Dr. Buyuk is very objective and this help set reasonable expectations for me. I do prefer matter of fact recommendations so I think this is why Dr. Buyuk was a good fit for me. When he told me he was happy with a cycle a new it was genuine. With my first cycle I ovulated early and while this was devastating for me he changed my protocol and I never had this problem again. I honestly think other clinics wouldn’t have taken me on as a patient due to my diminished ovarian reserve but I’m forever grateful Dr. Buyuk accepted the challenge.

What's one piece of advice would you give a prospective patient of Erkan Buyuk at RMA of New York?

My first impression was that he came off as pretty serious. I wasn’t sure if he would be a good fit for me because I thought I wanted a doctor to sugar coat my results and be extra bubbly. Now that I’ve worked with him for over a year I’ve seen that he actually is still serious in helping me achieve my goals but also very kind and compassionate. He’s actually a lovely person!

During treatment, were you treated like a number or a human with Erkan Buyuk at RMA of New York?

Dr. Buyuk has always been very kind to me. He has reached out to me during critical parts of my treatment to review next steps which meant a lot to me. There were several times during my treatment where I was discouraged about my results but he was very confident that he could help me with my family planning goals despite the seriousness of my low AMH. I now I have many normal embryos ready for transfer thanks to Dr.Buyuk’s expertise and patience.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Allie)

Allie is very sweet and always responds to me in a timely fashion. Super helpful!

Describe your experience with RMA of New York.

RMA is a very organized clinic. They have a very high volume which makes me feel comfortable with their expertise. They also have multiple offices for monitoring which was helpful since I work at offices through the city. The early morning hours were perfect and did not interfere with my job. A drawback is that you see different doctors for your monitoring but they all really good to it’s nice to meet all the doctors.

Describe your experience with your monitoring appointments at RMA of New York.

Everyone is assigned a time to come in during monitoring hours. What’s nice is that they will see you early or later depending on when you show up. The whole process is pretty efficient. The doctor assigned to do monitoring will do your scans which may not be your doctor. They are all really nice and walk you through what they find on the ultrasound. Very good experience.

Describe the costs associated with your care under Erkan Buyuk at RMA of New York.

My insurance only paid for one cycle. Medications were about 5k per cycle and the egg retrieval was about 15k per cycle

10

Doctor

Erkan Buyuk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Matthew Lederman RMA of New York

2023, Unknown Success

10

Age 33

3 IUI

1 IVF

Unexplained

European

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Lederman has been optimistic about our success. He is thorough during our appointments and notices small details. When I had a chemical pregnancy just prior to starting treatments he called me personally to discuss it...He always asks how I'm doing, how I'm feeling and asks about my plans...For my three IUI cycles I took letrozole and the trigger shot without any negative side effects. For IVF, when preparing for egg retrieval, I was on Antagonist protocol. I took 225 units of Gonal F in the morning and 2 vials of Menopur at night.

I think the [RMA of New York] clinic has excellent wait time. Appointments are readily available. You can be in and out very quickly for your routine monitoring appointments which is great before work. There are multiple people available to take your blood in the morning so that is quick. Rooms are almost always ready so ultrasound is also quick. The office is of course always clean and looks nice.

How was your experience with Matthew Lederman at RMA of New York?

Dr. Lederman has been optimistic about our success. He is thorough during our appointments and notices small details. When I had a chemical pregnancy just prior to starting treatments he called me personally to discuss it.

What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?

No advice needed.

During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?

He always asks how I'm doing, how I'm feeling and asks about my plans.

Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.

For my three IUI cycles I took letrozole and the trigger shot without any negative side effects. For IVF, when preparing for egg retrieval, I was on Antagonist protocol. I took 225 units of Gonal F in the morning and 2 vials of Menopur at night. Then we increased the dosage to 3 vials of Menopur plus Cetrotide. Then I took a dual trigger shot. The only rationale I remember was my AMH was a little low so we wanted to go a little more aggressive with the stims.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Madeline is my IVF Coordinator )

Emails responses quickly and is friendly.

Describe your experience with RMA of New York.

I think the clinic has excellent wait time. Appointments are readily available. You can be in and out very quickly for your routine monitoring appointments which is great before work. There are multiple people available to take your blood in the morning so that is quick. Rooms are almost always ready so ultrasound is also quick. The office is of course always clean and looks nice.

Describe the costs associated with your care under Matthew Lederman at RMA of New York.

One injectable medication was not covered by my insurance and was about $400, genetic testing was a couple thousand, anesthesia for egg retrieval was $450 and there were copay's for some visits but not others and I'm not sure what determined that.

Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

I know we are going for a single embryo transfer. My husband and I are worried about the risk of multiples.

10

Doctor

Matthew Lederman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Westchester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Matthew Lederman RMA of New York

2023, 21 Eggs Frozen

10

Age 39

1 Egg Freezing

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Klein is very good at what does. A real profesional with tribal knowledge in his field. He was encouraging but never pushy. I was expecting the process to be very overwhelming especially going through it alone, but it ended up being very manageable and the experience overall was very empowering. He personally called me after the procedure and went over the results with me. He was very thorough and precise, which eases my mind especially at such a busy clinic. There were no mistakes made. A big thanks to Dr. Klein and the amazing nurses and medical staff that work with him.

The strengths [at RMA of New York] would be fast service. I never had to wait long once I checked in for morning monitoring. Their facilities were very clean and organized...The nurses were amazing. They explained everything and responded to every email. Sometimes it was hard to get through right away, with playing phone tag, but I never had to wait long to get a call back. They were kind and professional. They truly made the process a positive experience.

How was your experience with Jeffrey Klein at RMA of New York?

Dr. Klein is very good at what does. A real profesional with tribal knowledge in his field. He was encouraging but never pushy. I was expecting the process to be very overwhelming especially going through it alone, but it ended up being very manageable and the experience overall was very empowering. He personally called me after the procedure and went over the results with me. He was very thorough and precise, which eases my mind especially at such a busy clinic. There were no mistakes made. A big thanks to Dr. Klein and the amazing nurses and medical staff that work with him.

What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?

Ask questions and if you're still unsure about something, send him an email. The staff at RMA is very responsive.

During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?

Dr. Klein was very realistic but encouraging with me. His predictions on my results were very accurate. He was straightforward, pleasant and made the process as manageable as possible.

Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.

Dr. Klein started me off on a higher dose of medications to stimulate my ovaries, because he wanted me to be happy with my results. Once my levels started to show growth, he brought me dosage back to the standard levels. I ended up with very good results, and I appreciate that he had the expertise to get me there.

Describe your experience with the nursing staff at RMA of New York.

The nurses were amazing. They explained everything and responded to every email. Sometimes it was hard to get through right away, with playing phone tag, but I never had to wait long to get a call back. They were kind and professional. They truly made the process a positive experience.

Describe your experience with RMA of New York.

The strengths would be fast service. I never had to wait long once I checked in for morning monitoring. Their facilities were very clean and organized. I don't think of this as a weakness but the only thing that I can think of that could use improvement would be more space to wait at White Plains location. My advice to a new patient is to get to your appointments early and wear shirts that are easy to pull your sleeve up (or a t-shirt) for the blood work.also don't forget to do your COVID screening online before you arrive at the office.

Describe the costs associated with your care under Jeffrey Klein at RMA of New York.

Altogether I spent over $12,000 (out of pocket) on my egg freezing cycle. That included the retrieval cost, medication, anesthesia, and office co-pays/lab fees. This is about what I expected to pay.

What specific things went wrong at RMA of New York?

Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

Only once a nurse called me back with instructions to take a certain medication, while another nurse told me not to take it. It was cleared up quickly and noted on my chart.

10

Doctor

Jeffrey Klein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Westchester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2021 - 2023, Unknown Success

10

Age 30 - 32

1 Egg Freezing

European

Income $100K - $199K

Doctor

1st of 3 Docs

LGBTQ+

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Lekovich is incredibly intelligent, kind, and an overall badass superhero doctor! She was very patient with me and made me feel like I was in excellent, expert hands throughout the process. She was also my husband's provider, and I felt the same level of care from her throughout both our processes...also provided care to my transgender partner and went above and beyond to make him feel comfortable and respected throughout a potentially triggering process.

[RMA of New York] Strengths: multiple locations, so you can choose monitoring appointments at locations convenient for you; incredibly talented doctors Weaknesses: sometimes response to emails is slow and disorganized and you just have to be patient (they will address everything eventually!)...Very efficient system for monitoring appointments. As a doctor myself, I was impressed with how smooth their flow was. Also very easily to reschedule monitoring appointments or change them to a different clinic location.

How was your experience with Jovana Lekovich at RMA of New York?

Dr. Lekovich is incredibly intelligent, kind, and an overall badass superhero doctor! She was very patient with me and made me feel like I was in excellent, expert hands throughout the process. She was also my husband's provider, and I felt the same level of care from her throughout both our processes.

What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?

Don't be disappointed if you don't see her for every appointment.

During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?

Dr. Lekovich is very personable. She always asked about my family, remembered details about working with me over several years, and seemed to genuinely care about me. I only wish I had been able to see her more often (for all monitoring appointments and the actual retrieval procedure).

Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.

Antagonist stim protocol. 225IU gonal f in the morning + 150-225IU menopur in the evening with ultrasound and bloodwork monitoring every 1-3 days, 250mcg cetrotide in the evenings starting around day 7, then trigger shots (novarel + leuprolide acetate) 36h before retrieval procedure. Not sure what the rationale was, but had 26 oocytes retrieved (not yet sure how many frozen).

How competent was Jovana Lekovich at LGBTQ+ care?

Yes; Dr. Lekovich also provided care to my transgender partner and went above and beyond to make him feel comfortable and respected throughout a potentially triggering process.

Describe your experience with the nursing staff at RMA of New York.

Nursing staff was always very thorough when answering phone calls or emails. Shout-out to Julie for her empathy, kindness, and compassion!

Describe your experience with RMA of New York.

Strengths: multiple locations, so you can choose monitoring appointments at locations convenient for you; incredibly talented doctors Weaknesses: sometimes response to emails is slow and disorganized and you just have to be patient (they will address everything eventually!)

Describe your experience with your monitoring appointments at RMA of New York.

Very efficient system for monitoring appointments. As a doctor myself, I was impressed with how smooth their flow was. Also very easily to reschedule monitoring appointments or change them to a different clinic location.

Describe the costs associated with your care under Jovana Lekovich at RMA of New York.

Our costs were 100% covered by Progyny, but the general breakdown the clinic provided us was ~$9500 all labwork/monitoring/consultations/procedure, ~$4000-$8000 medications, ~$900 anesthesia fee

10

Doctor

Jovana Lekovich

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

2021 - 2023, 25 Eggs Frozen

10

Age 30 - 32

1 Egg Freezing

European

Consultant

Only Doc Seen

LGBTQ+

Strongly Recommends

Successful

Review of

[Dr. Jovana Lekovich is] caring and easy to talk to - knowledgeable: especially around LGBTQI+ care - very professional - will give you information based on data - takes the time to explain the process and helps you understand it better - supportive and reassuring you throughout the process...I could not imagine going through the egg retrieval process without someone as caring, kind, and incredibly knowledgeable as Dr. Jovana Lekovich.

[RMA of New York] clean and airy facility - great intake process, easy to follow, and thought out for the patient to get the most out of it while there - front desk is efficient at checking you in - phlebotomists - are very kind and respectful They have multiple clinics - the Brooklyn one is also more diverse when it comes to other clients too...My pronouns were always used appropriately and respectful language was used all the time. Furthermore, I did not feel discriminated, but on the contrary it was nice not having to explain my care needs.

How was your experience with Jovana Lekovich at RMA of New York?

- caring and easy to talk to - knowledgeable: especially around LGBTQI+ care - very professional - will give you information based on data - takes the time to explain the process and helps you understand it better - supportive and reassuring you throughout the process

What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?

Be a bit flexible with your time, sometimes appointments can take longer or less. But be assured they are doing their best to accommodate you.

During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?

I could not imagine going through the egg retrieval process without someone as caring, kind, and incredibly knowledgeable as Dr. Jovana Lekovich. The first time I met her for our consultation, she walked me through the entire process, explaining every scientific aspect (even had a nice visual presentation!), answering patiently and non-judgmentally all my questions, and reaching out when I had specific concerns. To add to this, I did not feel that a doctor was talking down to me, but rather that she was on a journey with me. She patiently listened to my concerns and discussed all options that I had. Following up, when I met her for the first time in person, she was very easy going, friendly, with a great sense of humor, and the kind of doctor who was concerned about my overall well being. Furthermore, as an LGBTQI+ patient, my specific concerns were always addressed and understood. As an example, there were certain procedures that would have made me as a transgender man incredibly uncomfortable, but we still found workarounds to have a successful outcome without risking the rest of my well-being. It is really refreshing to have a doctor who is informed about LGBTQI+ issues, isn't uncomfortable around it, and will work with you using research and data when presenting you with information. It was really in her manner, knowledge about the LGBTQI+ issues, and care that I nevertheless found comfort in a process that can be incredibly triggering. That being said, I am incredibly grateful to have had a successful egg retrieval experience, due to the care of such an amazing doctor and her team. I highly recommend her!

How competent was Jovana Lekovich at LGBTQ+ care?

Yes, yes, and 100%. My pronouns were always used appropriately and respectful language was used all the time. Furthermore, I did not feel discriminated, but on the contrary it was nice not having to explain my care needs.

Describe your experience with the nursing staff at RMA of New York.

All of my nurses were great. I was able to communicate with them easily, they answered all my questions and even post-care checked on me. Very happy with my experience with them.

Describe your experience with RMA of New York.

- clean and airy facility - great intake process, easy to follow, and thought out for the patient to get the most out of it while there - front desk is efficient at checking you in - phlebotomists - are very kind and respectful They have multiple clinics - the Brooklyn one is also more diverse when it comes to other clients too.

Describe the costs associated with your care under Jovana Lekovich at RMA of New York.

Progyny covered it all.

10

Doctor

Jovana Lekovich

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

2023, 48 Eggs Frozen

10

Age 32

1 Egg Freezing

Ashkenazi Jewish

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Friedenthal was very helpful from the first time I met with her, explaining every step of the egg freezing process and what to expect. She answered all my questions honestly and in a way I could understand. She always had a smile on her face and was very pleasant to work with on such a personal matter...ncredibly sweet, caring, understanding, and knowledgable. I felt very comfortable in her care

RMA ran like a well-oiled machine, and I was very comfortable with my care there. Everyone was very helpful and friendly...My only minor feedback would be that a couple times there may have been a lack of communication on their end because I would get 2 phone calls from 2 different people about the same topic (for ex: scheduling a follow-up appt). However, over-communication is a good problem to have...Monitoring appts were very efficient, with wait times between about 5-25 minutes.

How was your experience with Jenna Friedenthal at RMA of New York?

Dr. Friedenthal was very helpful from the first time I met with her, explaining every step of the egg freezing process and what to expect. She answered all my questions honestly and in a way I could understand. She always had a smile on her face and was very pleasant to work with on such a personal matter.

What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?

Don't be afraid to ask questions, she is very good at answering them.

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Dr. Friedenthal is incredibly sweet, caring, understanding, and knowledgable. I felt very comfortable in her care.

Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.

Dr. Friedenthal's team was great - easy to communicate with over email or phone, and for the most part, was very quick to respond. When I couldn't start my egg freezing cycle on the day we had planned due to me being in the wrong part of my cycle, she adjusted my treatment accordingly and quickly. She made the whole process very easy for me.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Vivyan Lin)

I don't believe I ever met Vivyan in person so I would have liked to do that at some point. But she was very helpful over email, always answering my questions and reiterating that that's what she was there for.

Describe your experience with RMA of New York.

RMA ran like a well-oiled machine, and I was very comfortable with my care there. Everyone was very helpful and friendly. There was one day when I became dizzy after getting bloodwork done, and the nurses took very good care of me in the moment and made sure that at every visit afterward I was drinking lots of fluids. My only minor feedback would be that a couple times there may have been a lack of communication on their end because I would get 2 phone calls from 2 different people about the same topic (for ex: scheduling a follow-up appt). However, over-communication is a good problem to have!

Describe your experience with your monitoring appointments at RMA of New York.

Monitoring appts were very efficient, with wait times between about 5-25 minutes. They always had plenty of staff doing bloodwork and ultrasounds. It was also helpful to have a board at the front desk that would state which doctor(s) were monitoring each morning.

Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.

The total cost of egg freezing including 1 year of storage was about $10,000. Injection medications were about $3,000. Anesthesia for the procedure was about $950. Every 6 months of storage after the first year is about $700.

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

Age 39 - 40

4 IUI

1 IVF

Unexplained

European

Latinx

Black or African-American

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Successful

Review of

She [Dr. Tia Jackson-Bey] was present throughout the majority of my appointments and she always made me feel confident about the outcome of procedures. She was right on point and I trusted her decision making a lot. She was diligent and she made great decisions throughout that resulted in a successful pregnancy after the first egg retrieval and subsequent transfer...She gave me a lot of confidence throughout the whole fertility process, without her wonderful bedside manner I wouldn’t have been able to do it.

At times they [RMA of New York] were very busy and the wait times were long. But, I’d say 85 percent of the time I was seen right on time which is great considering how often I would go there for appointments. The other doctors on site were also amazing, so when my doctor wasn’t available I felt comfortable being seen by the other doctors. The ladies at the front desk weren’t the most friendly but they were professional and the waiting room is a serene setting

How was your experience with Tia Jackson-Bey at RMA of New York?

She was present throughout the majority of my appointments and she always made me feel confident about the outcome of procedures. She was right on point and I trusted her decision making a lot. She was diligent and she made great decisions throughout that resulted in a successful pregnancy after the first egg retrieval and subsequent transfer.

What's one piece of advice would you give a prospective patient of Tia Jackson-Bey at RMA of New York?

Trust her, she truly knows what she’s doing.

During treatment, were you treated like a number or a human with Tia Jackson-Bey at RMA of New York?

Dr. Jackson is very personable, I always felt comfortable with her and her and her team were always available to me when I had questions and concerns. She gave me a lot of confidence throughout the whole fertility process, without her wonderful bedside manner I wouldn’t have been able to do it.

Describe the protocols Tia Jackson-Bey used in your cycles at RMA of New York and their degree of success.

At first we did a lot of testing for my partner and I to determine the reason for our unexplained infertility. She knew I was apprehensive to do IVF and she was never judgemental about that and encouraged me to try IUI’s once everything looked clear and healthy for my partner and I. We tried 4 IUI’s and they did not result in pregnancy so I told Dr. Jackson I would like to go for IVF. She was very attentive during the entire process and she said that she would consider 8 eggs a success and that she is optimistic that we could be successful in the first round. She was right. We got pregnant after our first transfer and I was stunned.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Nayelyn and Julie)

They were always available to me and did a great job at providing me with I go and explaining it to me

Describe your experience with RMA of New York.

At times they were very busy and the wait times were long. But, I’d say 85 percent of the time I was seen right on time which is great considering how often I would go there for appointments. The other doctors on site were also amazing, so when my doctor wasn’t available I felt comfortable being seen by the other doctors. The ladies at the front desk weren’t the most friendly but they were professional and the waiting room is a serene setting

Describe the costs associated with your care under Tia Jackson-Bey at RMA of New York.

Our insurance covered a lot of it

Describe Tia Jackson-Bey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

We never actually discussed this, I just assumed we would do one transfer since we got a grade A embryo and that’s exactly what she did

10

Doctor

Tia Jackson-Bey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Unknown Success

10

Age 38 - 39

2 IVF

2 Egg Freezing

Uterine Fibroids

European

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Nazem has always taken the time to answer any and all of my questions. She was the person who called me with all the good and even the bad news. She comforted me when the news wasn’t the best. She made me feel very comfortable and positive that IVF could work for me...has an amazing bedside manner. She explained every procedure/test that I needed and walked me through it all. She has made this long and brutal journey just the slightest bit easier because of her caring nature.

They [RMA of New York] have many patients for monitoring appointments in the morning but everything runs quickly and smoothly. It’s sometimes run like a well-oiled machine. Usually the wait time isn’t too long but there have been instances of a long wait (more than 30 minutes)...The nurses are absolutely wonderful and work so incredibly hard...Dr. Nazem has an amazing bedside manner. She explained every procedure/test that I needed and walked me through it all. She has made this long and brutal journey just the slightest bit easier because of her caring nature.

How was your experience with Taraneh Nazem at RMA of New York?

Dr. Nazem has an amazing bedside manner. She explained every procedure/test that I needed and walked me through it all. She has made this long and brutal journey just the slightest bit easier because of her caring nature.

What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?

Trust her.

During treatment, were you treated like a number or a human with Taraneh Nazem at RMA of New York?

Dr. Nazem has always taken the time to answer any and all of my questions. She was the person who called me with all the good and even the bad news. She comforted me when the news wasn’t the best. She made me feel very comfortable and positive that IVF could work for me.

Describe the protocols Taraneh Nazem used in your cycles at RMA of New York and their degree of success.

For the egg retrieval process, I was on lupron, gonal, menopur, and lovenox. I was only on lovenox because of my past history, but Dr. Nazem worked with my hematologist to make sure I was safe. For the embryo transfer, I was on oral estrogen and progesterone.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia)

The nurses are absolutely wonderful and work so incredibly hard.

Describe your experience with RMA of New York.

They have many patients for monitoring appointments in the morning but everything runs quickly and smoothly. It’s sometimes run like a well-oiled machine. Usually the wait time isn’t too long but there have been instances of a long wait (more than 30 minutes).

Describe your experience with your monitoring appointments at RMA of New York.

I would give my preference of a time and they did their best to give me that time. Most of the time, it worked in my favor.

Describe the costs associated with your care under Taraneh Nazem at RMA of New York.

My insurance covers a few rounds of IVF cycles. The only thing we needed to pay for were the PGT-A testing, anesthesia, and co-pays.

What specific things went wrong at RMA of New York?

Provided conflicting information

Describe the specific things that went wrong at RMA of New York.

When I went in for my follow-up post retrieval, it was an on-call nurse who called me late in the evening with instructions to begin a new egg retrieval protocol, but I wasn’t doing a another retrieval. I tried explaining to her my situation but being she was the on-call nurse, she didn’t know my information.

10

Doctor

Taraneh Nazem

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

10

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

2023, 10 Eggs Frozen

10

Age 37

1 Egg Freezing

European

Income $200K - $499K

Marketer or PR

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr Flisser is very thoughtful, compassionate, knowledgeable and pragmatic. Not only was my fertility preservation experience smooth, Dr Flisser also armed me with insightful information and helped frame how to think about my options, fertility evolution and factors influencing it with age. Dr Flisser is able to effectively translate a wealth of knowledge in a way that is relevant, actionable and meaningful - and he was there to answer all my questions during the initial consultation and throughout morning monitorings. I can't recommend Dr Flisser enough!

RMA of NY is an excellent clinic: with the highest calibre of doctors, nurses, coordinators and overall very effective process. My experience was smooth and efficient. Would highly recommend RMA of NY...I interacted with a couple of different nurses and coordinators throughout my cycle. ALL of them were responsive, compassionate, effective in addressing questions and guiding every step of the way.

How was your experience with Eric Flisser at RMA of New York?

Dr Flisser is very thoughtful, compassionate, knowledgeable and pragmatic. Not only was my fertility preservation experience smooth, Dr Flisser also armed me with insightful information and helped frame how to think about my options, fertility evolution and factors influencing it with age. Dr Flisser is able to effectively translate a wealth of knowledge in a way that is relevant, actionable and meaningful - and he was there to answer all my questions during the initial consultation and throughout morning monitorings. I can't recommend Dr Flisser enough!

What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?

Be open about your goals and answer any and all questions you might have - Dr Flisser is the best to build the most effective, relevant plan together with you.

During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?

During every interaction (from the first consultation to monitorings) Dr Flisser was thoughtful and available to answer any and all questions in an actionable, relevant way.

Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.

Egg freezing cycle - Antagonist protocol: First 5 days: Gonal/F morning, Menopur evening Days 6-9: Gonal/F morning, Menopur + Cetrotide evening Day 10: Gonal/F morning, trigger shot in the evening

Describe your experience with your nurse at RMA of New York. (Assigned nurse: All nurses + coordinator Anita Ho)

I interacted with a couple of different nurses and coordinators throughout my cycle. ALL of them were responsive, compassionate, effective in addressing questions and guiding every step of the way.

Describe your experience with RMA of New York.

RMA of NY is an excellent clinic: with the highest calibre of doctors, nurses, coordinators and overall very effective process. My experience was smooth and efficient. Would highly recommend RMA of NY!

Describe your experience with your monitoring appointments at RMA of New York.

Opportunity to choose a time slot within monitoring hours of 6-9am. The wait was never longer than 5-10min. Very convenient to combine with working hours given monitoring happens starting very early in the morning.

Describe the costs associated with your care under Eric Flisser at RMA of New York.

My egg freezing cycle and associated medication was covered by insurance (other than deductible and co-pays). Overall cost for the cycle that was communicated is $9,500 + $950 anesthesiology + $4,000-8,000 for medications if not covered by insurance

10

Doctor

Eric Flisser

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2023, 30 Eggs Frozen

10

Age 41

1 Egg Freezing

Income $200K - $499K

Writer

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr Lekovich is warm and smart. She understood my history of trauma and vaginismus and made me feel oriented. To every procedure and also the whole process. I’m so glad she was my doctor. I saw another doctor elsewhere prior and they didn’t explain the science of eggs and quantity and quality for someone at my age. I felt much more oriented with Jovana and was glad to work with her instead.

this [RMA of New York] clinic was great. i went to the manhattan location once and it was so busy and i wouldn’t recommend it. it felt like a factory. this location all three doctors i met i liked, the nurses were kind. and it’s just a smaller space so you don’t feel like you’re just a number...Dr Lekovich spent a lot of time talking to me before my cycle. And at every appointment she was considerate of my unique needs. She also always replied to my emails and seemed genuinely invested in me.

How was your experience with Jovana Lekovich at RMA of New York?

Dr Lekovich is warm and smart. She understood my history of trauma and vaginismus and made me feel oriented. To every procedure and also the whole process. I’m so glad she was my doctor. I saw another doctor elsewhere prior and they didn’t explain the science of eggs and quantity and quality for someone at my age. I felt much more oriented with Jovana and was glad to work with her instead.

What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?

Bring questions because she will have answers. And ask for advice because she had it to give. I even admitted i botched one of my shots and she found one at the clinic to replace it for me. Also she didn’t make me feel bad for messing up my injection

During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?

Dr Lekovich spent a lot of time talking to me before my cycle. And at every appointment she was considerate of my unique needs. She also always replied to my emails and seemed genuinely invested in me.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Yasmin)

My nurse was so nice taking my blood work every time. Sometimes it’s hard to get a sample and she was so amazing even though it was crowded. And we chatted and she distracted me ;)

Describe your experience with RMA of New York.

this clinic was great. i went to the manhattan location once and it was so busy and i wouldn’t recommend it. it felt like a factory. this location all three doctors i met i liked, the nurses were kind. and it’s just a smaller space so you don’t feel like you’re just a number.

Describe the costs associated with your care under Jovana Lekovich at RMA of New York.

I haven’t seen the bills yet. but i has progyny and everything was covered and not worrisome

10

Doctor

Jovana Lekovich

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

2022 - 2023, Successful

10

Age 29 - 30

2 IUI

Donor Sperm

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

LGBTQ+

Strongly Recommends

Successful

Review of

Dr Friedenthal was always very supportive of the plan my wife and I had to have children. She was caring and guided me through our first IUI which ended in a chemical pregnancy. Then eventually our second IUI resulting in a, so far, healthy pregnancy. I have always felt Ike Dr. Friedenthal always has our best interest in mind...Overall, we had a great experience with Dr. Friedenthal. She was very supportive, informative and caring in regard to our unique experience. I will forever be grateful for her help and expertise and would highly recommend her!

Overall, we had a great experience [at RMA of New York]. I would advise to not be afraid of asking as many questions as possible. Especially about procedures, because I think it’s easy for the healthcare team to forget it may be your ( the patient’s) first time going through this specific situation...The nursing staff was kind and professional. The nursing staff always called promptly with lab results and follow up visits. They always responded to phone calls when I had questions.

How was your experience with Jenna Friedenthal at RMA of New York?

Overall, we had a great experience with Dr. Friedenthal. She was very supportive, informative and caring in regard to our unique experience. I will forever be grateful for her help and expertise and would highly recommend her!

What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?

Come prepared with any and all questions you have. Don’t be afraid to call at any time for reassurance or more info. It’s an emotional journey.

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Dr Friedenthal was always very supportive of the plan my wife and I had to have children. She was caring and guided me through our first IUI which ended in a chemical pregnancy. Then eventually our second IUI resulting in a, so far, healthy pregnancy. I have always felt Ike Dr. Friedenthal always has our best interest in mind.

Describe your experience with the nursing staff at RMA of New York.

The nursing staff was kind and professional. The nursing staff always called promptly with lab results and follow up visits. They always responded to phone calls when I had questions.

Describe your experience with RMA of New York.

Overall, we had a great experience. I would advise to not be afraid of asking as many questions as possible. Especially about procedures, because I think it’s easy for the healthcare team to forget it may be your ( the patient’s) first time going through this specific situation.

Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.

My insurance covered most of my IUI costs.

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Review of

2021 - 2023, Successful

10

Age 35 - 37

2 IUI

1 IVF

Unexplained

East Asian

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands...He backed every statement with scientific evidence which helped us to trust him tremendously. While I did not see Dr. Flisser at every appointment, he advised every treatment. The other doctors in the practice were very friendly and knowledgeable so it was never a concern for me...

The nursing staff [at RMA of New York] were the best. They work long hours but they always make sure to answer my questions...They always make decisions based on scientific evidence. The clinic has many patients due to their reputation and high success rate, so you may need to be a bit proactive at times...Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands...

How was your experience with Eric Flisser at RMA of New York?

I am so grateful for Dr. Flisser and would recommend him to anyone who is having trouble conceiving. He was recommended to me by my gynecologist. My husband and I were feeling frustrated after having unsuccessfully been trying for a baby for about a year. Dr. Flisser immediately reassured us that we were not alone and that this was a common situation for many. He backed every statement with scientific evidence which helped us to trust him tremendously. While I did not see Dr. Flisser at every appointment, he advised every treatment. The other doctors in the practice were very friendly and knowledgeable so it was never a concern for me. When I had an ectopic pregnancy after my 2nd IUI treatment, Dr. Flisser helped me get through the painful experience and advised that IVF would be the safest next step. Luckily, I took his advice and I am now 9 weeks pregnant, all thanks for Dr. Flisser!

What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?

Listen to his advice. It’s always right.

During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?

Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands.

Describe your experience with the nursing staff at RMA of New York.

The nursing staff were the best. They work long hours but they always make sure to answer my questions.

Describe your experience with RMA of New York.

RMA has the best doctors who are more than qualified in the fertility world. They always make decisions based on scientific evidence. The clinic has many patients due to their reputation and high success rate, so you may need to be a bit proactive at times.

Describe the costs associated with your care under Eric Flisser at RMA of New York.

My insurance covered 80% of the treatments, so costs were reasonable.

10

Doctor

Eric Flisser

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Eastside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2023, Unknown Success

7

10

Age 30 - 35

3 IUI

Unexplained

Latinx

Black or African-American

Income $100K - $199K

Operations

Only Doc Seen

IVF With Other Docs

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

He [Dr. Stein] was honest about my options but reminded me that he would do whatever I wanted to do...if he feels a process isn’t working once we’ve started it he would let me know so as to not waste my time. So I opted for IUI and he said if I wasn’t pregnant by a third cycle we would have to regroup and explore other options...He may not be the doctor you see at every appointment but he’ll make time to meet with a patient if they reach out...

She [nurse at RMA of New York] is responsive, thorough and does not get frustrated with my several calls and emails. The whole staff is very patient and empathetic...they message you directions in an encrypted message after they have explained them over the phone. I wish they would give actual physical prescriptions so patients can pick where to get their meds from for those who are paying out of pocket for IUI and IVF...

How was your experience with Daniel Stein at RMA of New York?

He explained everything thoroughly and spoke with me after my failed IUI cycles. Then discussed IVF while stating that I should take the time to rest and regroup because he understands the stress and disappointment that I expressed to him.

What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?

He may not be the doctor you see at every appointment but he’ll make time to meet with a patient if they reach out.

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

He was honest about my options but reminded me that he would do whatever I wanted to do.

Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.

He explained how IUI and IVF work. Then he asked me what I course of action I would like to take. He also mentioned that if he feels a process isn’t working once we’ve started it he would let me know so as to not waste my time. So I opted for IUI and he said if I wasn’t pregnant by a third cycle we would have to regroup and explore other options.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Rabazzi)

She is responsive, thorough and does not get frustrated with my several calls and emails. The whole staff is very patient and empathetic

Describe your experience with RMA of New York.

I love that they message you directions in an encrypted message after they have explained them over the phone. I wish they would give actual physical prescriptions so patients can pick where to get their meds from for those who are paying out of pocket for IUI and IVF.

Describe the costs associated with your care under Daniel Stein at RMA of New York.

$9k-$14K

Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

It’s too early to tell since I haven’t done my egg retrieval yet. I am aware that one at a time is the safest option.

7

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

10

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

Age 40 - 41

3 IVF

Diminished Ovarian Reserve

Poor Egg Quality

Uterine Fibroids

Unexplained

European

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Successful

Review of

[Dr. Jeffrey Klein is] Very straight forward, blunt and honest with his responses. I could always email him day or night and even when he was away on vacation and I was qetting prompt responses. No questions are off limit...Definitely not sugarcoating, so if you looking for someone who tells you want to you want to hear he is not a guy for you. Straight forward facts...One embryo transfer only. I tried to push for multiple. Unsuccessful

Very busy clinic [RMA of New York], very well oiled. They will definitely cater to your needs on time of appointments and any requests to who you want to see that day. All staff are very pleasant, polite and respectful...Very efficient, quick, but informative. The supporting staff always very pleasant and gentle with bloodwork...[nurse] Jenna is the most understanding and compassionate human being. Anything you ask her will be done. I mean anything including curbing down anxiety

How was your experience with Jeffrey Klein at RMA of New York?

Very straight forward, blunt and honest with his responses. I could always email him day or night and even when he was away on vacation and I was qetting prompt responses. No questions are off limit.

What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?

Definitely not sugarcoating, so if you looking for someone who tells you want to you want to hear he is not a guy for you. Straight forward facts.

During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?

Very personal, always was willing to explain any questions and as many questions I had. Very prompt responses even when he was away from his office.

Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.

Antagonist protocol each time more aggressive. 3 RD round was antagonist but added clomid

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jenna Mcalliffe)

Jenna is the most understanding and compassionate human being. Anything you ask her will be done. I mean anything including curbing down anxiety

Describe your experience with RMA of New York.

Very busy clinic, very well oiled. They will definitely cater to your needs on time of appointments and any requests to who you want to see that day. All staff are very pleasant, polite and respectful

Describe your experience with your monitoring appointments at RMA of New York.

Very efficient, quick, but informative. The supporting staff always very pleasant and gentle with bloodwork.

Describe the costs associated with your care under Jeffrey Klein at RMA of New York.

Besides the insurance coverage. Out of pocket was around 5K which included copay, freezing and starve fees, anesthesia for retrieval and genetic testing of an embryo and IVF meds

Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

One embryo transfer only. I tried to push for multiple. Unsuccessful

10

Doctor

Jeffrey Klein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Westchester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2023, 10 Eggs Frozen

10

Age 34

1 Egg Freezing

European

Income $200K - $499K

Lawyer

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Friedenthal is absolutely amazing! She puts you immediately at ease with the process and explains things in a way that is clear and easy to understand. She provides great support throughout the process and is available and responsive to any questions. Her bedside manner is AWESOME - She is kind and extremely knowledgable. I cannot recommend Dr. Friedenthal highly enough...will answer absolutely any question and will make you feel at ease!

RMA is great. Their clinic feels streamlined and user-friendly. They are responsive to calls and emails and the various departments (financing services, scheduling, nurses, doctors) seem to have good communication, resulting in seamless service from the patient perspective...The nursing staff at RMA are fantastic. They are efficient, thoughtful and responsive. They treat each patient with care and listen to any concerns you may have.

How was your experience with Jenna Friedenthal at RMA of New York?

Dr. Friedenthal is absolutely amazing! She puts you immediately at ease with the process and explains things in a way that is clear and easy to understand. She provides great support throughout the process and is available and responsive to any questions. Her bedside manner is AWESOME - She is kind and extremely knowledgable. I cannot recommend Dr. Friedenthal highly enough!

What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?

Ask her anything you want - Dr. Friedenthal will answer absolutely any question and will make you feel at ease!

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Dr. Friedenthal is incredibly caring and takes the time to listen to all of your concerns and answers all questions with knowledge and consideration for your needs. She is very welcoming and puts you immediately at ease with the process.

Describe your experience with the nursing staff at RMA of New York.

The nursing staff at RMA are fantastic. They are efficient, thoughtful and responsive. They treat each patient with care and listen to any concerns you may have.

Describe your experience with RMA of New York.

RMA is great. Their clinic feels streamlined and user-friendly. They are responsive to calls and emails and the various departments (financing services, scheduling, nurses, doctors) seem to have good communication, resulting in seamless service from the patient perspective.

Describe your experience with your monitoring appointments at RMA of New York.

Monitoring appointments were super easy and quick (but never rushed/ always took the time to discuss the process and answer any questions).

Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.

Approx. $9,500

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Successful

10

Age 27 - 28

2 IVF

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

jenna is excellent at communicating when there are issues...She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her...The treatment that Jenna used were start easy then increase the dosage as need to see how the body redacted first. once the body did not have any negative effects we continued with normal dosage

[RMA of New York was] very professional on the staff from the doctors for the operations all the way to the nurses. i would recomand them 100% the staff was Organization, problem-solving, communication style. i would have like to have more offices in all the boroughs...jenna is excellent at communicating when there are issues. and is a great and caring nurse. She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her and her team.

How was your experience with Jenna Friedenthal at RMA of New York?

jenna is excellent at communicating when there are issues. and is a great and caring nurse. She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her and her team.

What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?

IVF is not an easy procedure but with the help of Jenna it made it easier

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Every time i saw Jenna she made my day with her happiness and encouragement to continue on the procedure . it was tough but she made it it look easy.

Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.

The treatment that Jenna used were start easy then increase the dosage as need to see how the body redacted first. once the body did not have any negative effects we continued with normal dosage

Describe your experience with your nurse at RMA of New York. (Assigned nurse: jullia)

she was a good communicator and took care of me

Describe your experience with RMA of New York.

very professional on the staff from the doctors for the operations all the way to the nurses. i would recomand them 100% the staff was Organization, problem-solving, communication style. i would have like to have more offices in all the boroughs.

Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.

insurance payed for it

Describe Jenna Friedenthal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.

i do not have any comment because i did eSET

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2023, Unsuccessful

10

Age 34

Diminished Ovarian Reserve

European

Ashkenazi Jewish

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Dr. Lekovich is compassionate, smart, and empathetic. She is willing to schedule appointments any time I'm anxious or concerned about my results, and explains the information very thoroughly without rushing me through. I trust her and her clinical opinion...She was empathetic, took her time to explain the details of my results, I never felt rushed, she is genuine and honest...Don't be afraid to ask any question you might have- she'll give you her honest opinion while also being empathetic .

It's [RMA of New York] a comfortable environment, clean, aesthetically nice, big waiting room. It's easy to get an appointment. The issue is I've had long wait times for my in person appointments. The front desk staff has been fine to interact with...Very high costs for egg freezing that make me ambivalent due to whether I can afford it. Regular appointments have been affordable and covered by my insurance.

How was your experience with Jovana Lekovich at RMA of New York?

Dr. Lekovich is compassionate, smart, and empathetic. She is willing to schedule appointments any time I'm anxious or concerned about my results, and explains the information very thoroughly without rushing me through. I trust her and her clinical opinion.

What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?

Don't be afraid to ask any question you might have- she'll give you her honest opinion while also being empathetic .

During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?

She was empathetic, took her time to explain the details of my results, I never felt rushed, she is genuine and honest.

Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.

She hasn't- so far just preparing for egg freezing.

Describe your experience with the nursing staff at RMA of New York.

So far I've had an easy time communicating with them over email and scheduling calls when needed.

Describe your experience with RMA of New York.

It's a comfortable environment, clean, aesthetically nice, big waiting room. It's easy to get an appointment. The issue is I've had long wait times for my in person appointments. The front desk staff has been fine to interact with.

Describe the costs associated with your care under Jovana Lekovich at RMA of New York.

Very high costs for egg freezing that make me ambivalent due to whether I can afford it. Regular appointments have been affordable and covered by my insurance.

10

Doctor

Jovana Lekovich

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2023, Successful

10

Age 30

1 IUI

Donor Sperm

Income $500K+

Sales Representative

Only Doc Seen

LGBTQ+

Strongly Recommends

Successful

Review of

My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options...treats every patient like they are her only patient. She's extremely hands-on and answers all the questions you have...Open communication is key. Dr. Friedenthal is a very good listener and always wants her patients to be happy.

The only weakness I would say is the [RMA of New York] nursing staff, in the beginning, did not over-communicate with us like I wanted. That said, the entire team could not have been kinder during our process. Once I asked the nurses to communicate with us more, they did...My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options.

How was your experience with Jenna Friedenthal at RMA of New York?

My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options.

What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?

Open communication is key. Dr. Friedenthal is a very good listener and always wants her patients to be happy.

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Dr. Friedenthal treats every patient like they are her only patient. She's extremely hands-on and answers all the questions you have.

Describe your experience with the nursing staff at RMA of New York.

The nursing staff was not as diligent or communicative as Dr. Friedenthal in the beginning. Once I communicated to Dr. Friedenthal our challenges, she met with her staff and I saw an overnight change. I was very pleased with the entire team.

Describe your experience with RMA of New York.

The only weakness I would say is the nursing staff, in the beginning, did not over-communicate with us like I wanted. That said, the entire team could not have been kinder during our process. Once I asked the nurses to communicate with us more, they did.

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

2023, Successful

10

Age 31

1 IVF

Ashkenazi Jewish

Income $100K - $199K

Marketer or PR

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Daniel Stein always was ready available knew my case and was ready to help if needed. Always made me feel better if I was concerned about anything...there for me every step of my IVF process with care, attention, and dedication. As difficult as the process was Dr. Stein made is such a smooth and easy process for me! From my first appointment to my last Dr. Stein always made my husband and I comfortable and reassured us. Cannot recommend Dr. Stein enough

The [RMA of New York] clinic is run so perfectly. They have a whole system down to help the patients and make everything a smooth and easy process. They are all about making the patient happy. All the staff always had a smile on their face and made the clinic a pleasant place to be...All the staff working under Dr. Stein are amazing. Always readily available at all hours if I had a question and everytime I spoke to them they were always confident with their answers and assured me everything is good.

How was your experience with Daniel Stein at RMA of New York?

Dr. Daniel Stein and his office were there for me every step of my IVF process with care, attention, and dedication. As difficult as the process was Dr. Stein made is such a smooth and easy process for me! From my first appointment to my last Dr. Stein always made my husband and I comfortable and reassured us. Cannot recommend Dr. Stein enough

During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?

Dr. Daniel Stein always was ready available knew my case and was ready to help if needed. Always made me feel better if I was concerned about anything.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jackie )

All the staff working under Dr. Stein are amazing. Always readily available at all hours if I had a question and everytime I spoke to them they were always confident with their answers and assured me everything is good.

Describe your experience with RMA of New York.

The clinic is run so perfectly. They have a whole system down to help the patients and make everything a smooth and easy process. They are all about making the patient happy. All the staff always had a smile on their face and made the clinic a pleasant place to be.

10

Doctor

Daniel Stein

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

NY - Westside

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2023, Successful

10

9

Age 30

1 IVF

Male Factor

Ashkenazi Jewish

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns...Overall, we had an incredible experience with Dr. Friedenthal. She was professional, compassionate, caring and incredibly helpful. She was with us every step of the way and made sure every question or concern was addressed

The RMA Clinic is great overall. We had a very positive experience. Only weakness would be that sometimes we had a hard time getting answers back from the finance team, but overall it was a great experience and we would definitely recommend it...Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns

How was your experience with Jenna Friedenthal at RMA of New York?

Overall, we had an incredible experience with Dr. Friedenthal. She was professional, compassionate, caring and incredibly helpful. She was with us every step of the way and made sure every question or concern was addressed

During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?

Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns

Describe your experience with RMA of New York.

The RMA Clinic is great overall. We had a very positive experience. Only weakness would be that sometimes we had a hard time getting answers back from the finance team, but overall it was a great experience and we would definitely recommend it

10

Doctor

Jenna Friedenthal

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022 - 2023, Unknown Success

10

Age 34 - 35

1 IUI

1 IVF

Unexplained

Black or African-American

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

She [Dr. Tia Jackson-Bey] is competent, has good communication skills and compassionate. She always asking if you have questions and takes time to fully explains the tests, the plan or the next steps. She always sounds welcome and warm....Able to see my doctor and have my questions answers. Dr. Bey explains everything to me and always speaks with warmth and empathy...

The clinic [RMA of New York] is cleaned, nice area. The frontdesk staff and clinical staff are nice and welcome. They greet you by your name. They aswer the phone and it's easy to reach the staff. No long waiting neither to find an appointment neither to get services or get seen...She [nurse] is really responsive to emails and phone calls. She is always available...

How was your experience with Tia Jackson-Bey at RMA of New York?

She is competent, has good communication skills and compassionate. She always asking if you have questions and takes time to fully explains the tests, the plan or the next steps. She always sounds welcome and warm.

What's one piece of advice would you give a prospective patient of Tia Jackson-Bey at RMA of New York?

Trust her

During treatment, were you treated like a number or a human with Tia Jackson-Bey at RMA of New York?

Able to see my doctor and have my questions answers. Dr. Bey explains everything to me and always speaks with warmth and empathy.

Describe your experience with your nurse at RMA of New York. (Assigned nurse: Naylyn)

She is really responsive to emails and phone calls. She is always available.

Describe your experience with RMA of New York.

The clinic is cleaned, nice area. The frontdesk staff and clinical staff are nice and welcome. They greet you by your name. They aswer the phone and it's easy to reach the staff. No long waiting neither to find an appointment neither to get services or get seen.

10

Doctor

Tia Jackson-Bey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

RMA of New York

Brooklyn

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of