RMA of New York

18 doctors work here

Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4
67% strongly recommend
538 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.5
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
4 Reviews
Rated 9.9
Strongly recommend: 100%9.9
Lucky Sekhon
RMA of New York
91% strongly recommend
71 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 3%9.6
Eric Flisser
RMA of New York
89% strongly recommend
52 Reviews
Rated 9.3
Strongly recommend: 89%Neutral: 6%Don't recommend: 5%9.3
Matthew Lederman
RMA of New York
73% strongly recommend
36 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 17%Don't recommend: 10%8.8
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
65% strongly recommend
100 Reviews
Rated 8.6
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
68% strongly recommend
23 Reviews
Rated 8.5
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.5
Tia Jackson-Bey
RMA of New York
79% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 79%Don't recommend: 21%8.3
Tanmoy Mukherjee
RMA of New York
58% strongly recommend
31 Reviews
Rated 8
Strongly recommend: 58%Neutral: 22%Don't recommend: 20%8
Alan Copperman
RMA of New York
56% strongly recommend
50 Reviews
Rated 7.2
Strongly recommend: 56%Neutral: 10%Don't recommend: 34%7.2
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
NY - Downtown
594 Broadway
New York, NY 10012
NY - Eastside
635 Madison Ave
New York, NY 10022
NY - Mount Sinai
5 East 98th St
New York, NY 10029
NY - Westside
200 West 57th St
New York, NY 10019
Westchester
311 North St
White Plains, NY 10605
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353 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
NPS
10
NPS
10
Age 36 - 38
3 IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like he [Dr. Copperman] understood my case, and tried to tweak protocols to better my chances...In the end, we ended up using donor eggs because our chances with my eggs was too low. But it was a decision my husband and I made with Dr Copperman, and neither one of us felt that it was a rushed decision or something that was done because he was afraid of negative results lowering the clinics score. We felt like he was willing to work with us, provide us with information, and make sure we understood the reasons behind his choices.
[RMA] Strengths - offices in both Manhattan and Long Island. Most staff was friendly, and helpful. Weakness - the Manhattan clinic is busy, and you can wait a while for monitoring. You don't see you doctor unless he happens to be in the office on a day you are scheduled to come in. Retrievals and transfers are also done by whichever doctor is on call...For the donor egg cycle, I worked with Dara. She was also very responsive, answered my 8000 questions, and was patient when I was nervous or needed a little hand holding.
How was your experience with Alan Copperman at RMA of New York?
I saw Dr Copperman after working with another clinic that couldn't give me a reason for why my cycle didn't work. I wasn't really planning on doing another IVF cycle, but I agreed to go for a consultation with him. At that first meeting, he was able to tell me why he thought the first cycle didn't work, and what he would do differently. He seemed sure that he could get me pregnant. We ended up doing several cycles with him. Each time something didn't work, he tweaked. I thought he would want us to go to donor egg after the first failed cycle, but he didn't. The fact that I had low ovarian reserves didn't scare him, and he was willing to keep trying new protocols. In the end, we ended up using donor eggs because our chances with my eggs was too low. But it was a decision my husband and I made with Dr Copperman, and neither one of us felt that it was a rushed decision or something that was done because he was afraid of negative results lowering the clinics score. We felt like he was willing to work with us, provide us with information, and make sure we understood the reasons behind his choices.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Be willing to ask questions, and try new protocols if the first one doesn't work
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
While the clinic is very large, I felt like he understood my case, and tried to tweak protocols to better my chances. When you are sitting in the waiting room though, it can feel a little bit like you are a number.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
First cycle - Lupron Flare. Birth Control Pills to shut off my natural cycle, then low dose of lupron. Follistrum and menopure were used to stimulate ovaries. Trigger shot of orvidrel. This cycle was cancelled prior to retrieval, because I only had one follicle. It was suspected that the birth control pills suppressed me too much. 2nd cycle - antagonist with Clomid added. This was my best cycle - 6 eggs retrieved, 4 fertilized. We transferred 2 good quality 3 day embryos. I got pregnant with a singleton, but ended up loosing the baby at 25 weeks gestation due to early onset preeclampsia and growth restriction. 3rd cycle - antagonist with clomid. 2 eggs retrieved, 1mature. Nothing fertilized. 4th cycle - antagonist with estrogen patches to try and prime my overies. 4 eggs retrieved, 2 fertilized, 2 transferred. I had a negative pregnancy test.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Theresa/Dara)
For my own cycles my coordinator was Theresa. She was open to questions (I emailed her all the time) and she responded in a timely manner. For the donor egg cycle, I worked with Dara. She was also very responsive, answered my 8000 questions, and was patient when I was nervous or needed a little hand holding.
Describe your experience with RMA of New York.
Strengths - offices in both Manhattan and Long Island. Most staff was friendly, and helpful. Weakness - the Manhattan clinic is busy, and you can wait a while for monitoring. You don't see you doctor unless he happens to be in the office on a day you are scheduled to come in. Retrievals and transfers are also done by whichever doctor is on call. Dr Copperman didn't do any of my procedures.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were 7:00 - 8:30. You could show up anytime during those hours. The earlier you got there, the shorter the wait. On occasion I went to the Long Island offices. There monitoring hours were 8 am - 10 am and there was rarely a wait.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
$11,000 for cycle $2500 for ICSY I believe there was a few for the anesthesiologist as well but I don't remember how much. Donor cycle $21,000 for shared, $28,000 for non-shared.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He did not push for single embryo transfers based on my DOR, embryo quality, and the fact that we wanted to transfer more than one.
10
Doctor
Alan Copperman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2014, Successful
NPS
10
NPS
10
Age 31
1 IVF
Income $500K
Marketer or PR
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Sometimes I feel like male doctors don't really "get it" - they have never been on 1,000 hormones before. But, I felt like Dr. Flisser did get it. He is a husband and a dad and I think that made him very releatable. We LOVE Dr. Flisser. He can be very straight forward and factual at times, so if you want someone who is a little more emotional, he is not your guy.
Monitoring [at RMA New York] is sort of a shit show - on any given day there could be at least 20 people waiting! I don't think this was specific to RMA, I think its an NYC problem, as I had a similar experience at Columbia...Overall, monitoring is so depressing. Unless they handed out coffee and donuts I honestly don't think it could be any better than it was at RMA.
How was your experience with Eric Flisser at RMA of New York?
Our experience with Eric Flisser was extremely positive. From the first time we met with him, we felt very comfortable with him. We completely trusted his recommendations and guidance through this very confusing process. When I got my first negative pregnancy test - he called me that afternoon to see how I was doing. He didn't even call to explain, he just called to "check in". When I started crying on the phone, he didn't rush me off. I will never forget how grateful I felt for that call. It showed me that he was just as disappointed as I was. He is really a great doctor and we would recommend him to anyone!
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Know that he is not super lovey dovey. He can be very straight forward and factual at times, so if you want someone who is a little more emotional, he is not your guy.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
When I was under Dr. Flisser's care, I almost always saw him. He made an effort to coordinate all my appointments around his schedule (as best we could given my cycle), he called me after my first failed transfer and met with both me and my husband on several occasions. He never once rushed us out of his office or failed to thoughtfully answer any of my questions. When I was sobbing crying, unable to go into the transfer room, he did not rush me. He gave me time and space to pull myself together. Sometimes I feel like male doctors dont really "get it" - they have never been on 1,000 hormones before. But, I felt like Dr. Flisser did get it. He is a husband and a dad and I think that made him very relatable. We LOVE Dr. Flisser.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Marlene Pena)
I liked everyone we saw at RMA! Everyone was very pleasant in the mornings and made the monitoring process pretty seamless. The nurses who worked on the retrieval / transfer floor were amazing! They were very sweet and patient. I felt very well cared for when we were there.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring is sort of a shit show - on any given day there could be at least 20 people waiting! I dont think this was specific to RMA, I think its an NYC problem, as I had a similar experience at Columbia. But, the waiting room at RMA is nice and it goes pretty quickly. They let you get there really early so you can be there before they even start calling patients to get ahead of the crowd. Overall, monitoring is so depressing. Unless they handed out coffee and donuts I honestly dont think it could be any better than it was at RMA.
10
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2009 - 2014, Successful
NPS
10
NPS
10
Age 27 - 32
1 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Grunfeld always gave me his time and explained everything with patience and care. He responded to emails and calls right away (either personally or via his nurse) He also made me feel like he was disappointed when I was disappointed and he was optimistic when I couldn't be. I felt like he was a cheerleader all along...My diagnosis was unexplained secondary infertility so we knew we had a good chance of a positive outcome out was just a matter of the right egg and the right sperm at the right time. I got pregnant on a medicated cycle with timed intercourse (had my second baby). When we decided we wanted a third child and the same treatment didn't work Dr. Grunfeld encouraged me to consider IVF and reviewed my chances of success etc. When we finally decided to go ahead with it he discussed our desire to transfer two embryos (he advised not to but told us it was our decision and I'm glad we listened!!). We had our third healthy baby, on our second transfer.
[RMA of New York] Can feel a bit like a factory at monitoring time but that's the nature of the job. I understood they had about 100 women to monitor in a two hour window, they had to move fast...Dr Grunfeld always gave me his time and explained everything with patience and care. He responded to emails and calls right away (either personally or via his nurse) He also made me feel like he was disappointed when I was disappointed and he was optimistic when I couldn't be. I felt like he was a cheerleader all along...My diagnosis was unexplained secondary infertility so we knew we had a good chance of a positive outcome out was just a matter of the right egg and the right sperm at the right time. I got pregnant on a medicated cycle with timed intercourse (had my second baby). When we decided we wanted a third child and the same treatment didn't work Dr. Grunfeld encouraged me to consider IVF and reviewed my chances of success etc. When we finally decided to go ahead with it he discussed our desire to transfer two embryos (he advised not to but told us it was our decision and I'm glad we listened!!). We had our third healthy baby, on our second transfer.
How was your experience with Lawrence Grunfeld at RMA of New York?
I felt I was in the hands of a true expert who is one of the top in his field. I knew about Dr. Grunfeld's excellence and knowledge, yet his humble and down to earth personality made me feel that he was approachable and truly cared about the outcome of our treatments (Not just my payments).
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Ask questions and don't be shy!!
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
Dr Grunfeld always gave me his time and explained everything with patience and care. He responded to emails and calls right away (either personally or via his nurse) He also made me feel like he was disappointed when I was disappointed and he was optimistic when I couldn't be. I felt like he was a cheerleader all along.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
My diagnosis was unexplained secondary infertility so we knew we had a good chance of a positive outcome out was just a matter of the right egg and the right sperm at the right time. I got pregnant on a medicated cycle with timed intercourse (had my second baby). When we decided we wanted a third child and the same treatment didn't work Dr. Grunfeld encouraged me to consider IVF and reviewed my chances of success etc. When we finally decided to go ahead with it he discussed our desire to transfer two embryos (he advised not to but told us it was our decision and I'm glad we listened!!). We had our third healthy baby, on our second transfer.
Describe your experience with the nursing staff at RMA of New York.
They were very professional, organised, patient and knowledgeable.
Describe your experience with RMA of New York.
Can feel a bit like a factory at monitoring time but that's the nature of the job. I understood they had about 100 women to monitor in a two hour window, they had to move fast.
Describe your experience with your monitoring appointments at RMA of New York.
Well oiled machine. Super efficient.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
Insurance covered my medicated cycles and meds. They also covered my ivf meds. I paid for my ivf via a loan from a charitable organization that works with couples trying to conceive. They work with RMA very frequently.
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He knew what he was talking about!!
10
Doctor
Lawrence Grunfeld
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
10
NPS
10
Age 41
2 IUI
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $200K - $499K
Lawyer
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Tanmoy Mukherjee] was warm and thorough and realistic while being optimistic. I was fully aware of what i was getting myself into- i was prepared for him to be much more pessimistic, but he made me feel hopeful while also aware of everything at each stage...He took the time to explain everything to me and was warm...Clomid for first cycle. then injectibles for the next cycle. No results for the first two cycles. I continued injectibles for the next two cycles but didn't follow through with the IUIs. He encouraged me along the way, and was very supportive of acupuncture and other non-western methods.
It's [RMA of New York] large and not very private- i understood that there was a "factory-like" element to the clinic but i was pleasantly surprised by the compassion and effort and time I was given...Clomid for first cycle. then injectibles for the next cycle. No results for the first two cycles. I continued injectibles for the next two cycles but didn't follow through with the IUIs. He encouraged me along the way, and was very supportive of acupuncture and other non-western methods.
How was your experience with Tanmoy Mukherjee at RMA of New York?
He was warm and thorough and realistic while being optimistic. I was fully aware of what i was getting myself into- i was prepared for him to be much more pessimistic, but he made me feel hopeful while also aware of everything at each stage.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Appreciate his straightforwardness. Not a ton of hand-holding but he did make me feel cared for and cared about.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
He took the time to explain everything to me and was warm.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
Clomid for first cycle. then injectibles for the next cycle. No results for the first two cycles. I continued injectibles for the next two cycles but didn't follow through with the IUIs. He encouraged me along the way, and was very supportive of acupuncture and other non-western methods.
Describe your experience with RMA of New York.
It's large and not very private- i understood that there was a "factory-like" element to the clinic but i was pleasantly surprised by the compassion and effort and time I was given.
10
Doctor
Tanmoy Mukherjee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unknown Success
NPS
8
NPS
9
Age 30
1 IVF
Male Factor
Ashkenazi Jewish
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Sandler was very knowledgeable and kind. In the beginning he explained everything to us almost like a high school health class, making sure we undertood everything. The doctors at RMA work as a team and we liked all of them...Both Dr. Sandler and my ivf coordinator always spoke to us as kindly and explained everything clearly and kindly...Nurse] Keri was amazing. She was so friendly and clear and made us feel safe. She was great at giving bad news and clearly took pleasure in giving good news. It really felt like she cared...They are very organized and everyone is kind and helpful. We did not have any complaints.
Know that you will be working with the whole team of doctors [at RMA of New York] and you won't know who will be doing what procedure...[Nurse] Keri was amazing. She was so friendly and clear and made us feel safe. She was great at giving bad news and clearly took pleasure in giving good news. It really felt like she cared...They are very organized and everyone is kind and helpful. We did not have any complaints.
How was your experience with Benjamin Sandler at RMA of New York?
Dr. Sandler was very knowledgeable and kind. In the beginning he explained everything to us almost like a high school health class, making sure we undertood everything. The doctors at RMA work as a team and we liked all of them.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Know that you will be working with the whole team of doctors and you won't know who will be doing what procedure.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Both Dr. Sandler and my ivf coordinator always spoke to us as kindly and explained everything clearly and kindly
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Keri Bergin)
Keri was amazing. She was so friendly and clear and made us feel safe. She was great at giving bad news and clearly took pleasure in giving good news. It really felt like she cared.
Describe your experience with RMA of New York.
They are very organized and everyone is kind and helpful. We did not have any complaints.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
We were lucky to have insurance cover 1 cycle
8
Doctor
Benjamin Sandler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2013 - 2014, Successful
NPS
10
NPS
9
Age 34 - 35
4 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Flisser] pushed for IVF early on because we knew we wanted at least 2 kids and didn't want us to waste time on a bunch of Clomid or IUI cycles, but was fine with our decision to give it a try anyway. I felt he was pretty blunt and realistic about our chances.
At every monitoring session [at RMA New York], I got to see a doctor. Dr Flisser if possible, but always a doctor...In the middle of a cycle, when stress is at the highest, [the nurses] will go out of their way to be calm, kind and clear...It was always extremely busy, but I was always seen pretty quickly- within an hour of arrival.
How was your experience with Eric Flisser at RMA of New York?
I felt he was pretty blunt and realistic about our chances. He asked questions about what we wanted our family to be and how many children we wanted. He pushed for IVF early on because we knew we wanted at least 2 kids and didn't want us to waste time on a bunch of clomid or IUI cycles, but was fine with our decision to give it a try anyway.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Be very clear about what you want, and ask specific questions. You'll get specific answers.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
At every monitoring session, I got to see a doctor. Dr Flisser if possible, but always a doctor. Also, Dr Flisser answered (promptly) his own emails.
Describe your experience with the nursing staff at RMA of New York.
In the middle of a cycle, when stress is at the highest, they will go out of their way to be calm, kind and clear.
Describe your experience with your monitoring appointments at RMA of New York.
It was always extremely busy, but I was always seen pretty quickly- within an hour of arrival.
10
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2006 - 2014, Successful
NPS
10
NPS
10
Age 22 - 30
12 IUI
2 IVF
Male Factor
PCOS
Ashkenazi Jewish
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Extremely understanding and very patient, Truthfully caring. When we failed a cycle we literally felt like it affected Dr g [Dr. Lawrence Grunfeld] personally. Dr g would always return out calls, he would try to schedule our visits so that we didn't have to ruin our weekends. When we failed our first ivf he allowed us to start our second cycle of ivf in August, although he doesn't usually do cycles then.... Very efficiently run. Great phlebotomy team. Very large practice and from time to time long waits
Extremely understanding and very patient, Truthfully caring. When we failed a cycle we literally felt like it affected Dr g [Dr. Lawrence Grunfeld at RMA of New York] personally. Dr g would always return out calls, he would try to schedule our visits so that we didn't have to ruin our weekends. When we failed our first ivf he allowed us to start our second cycle of ivf in August, although he doesn't usually do cycles then.... Very efficiently run. Great phlebotomy team. Very large practice and from time to time long waits
How was your experience with Lawrence Grunfeld at RMA of New York?
Extremely understanding and very patient, Truthfully caring. When we failed a cycle we literally felt like it affected Dr g personally. Dr g would always return out calls, he would try to schedule our visits so that we didn't have to ruin our weekends. When we failed our first ivf he allowed us to start our second cycle of ivf in August, although he doesn't usually do cycles then.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Share all your fears and hopes (re infertility issues)with Dr g. He'll put u at ease and will respond truthfully without giving false hope or unrealistic expectations albeit with a Healthy dose of hope
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
Spoke in a language we can understand.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Clomid, iui's and finally ivf when all else failed
Describe your experience with the nursing staff at RMA of New York.
Very thorough, gave instructions clearly and in and understansavle fashion
Describe your experience with RMA of New York.
Very efficiently run. Great phlebotomy team. Very large practice and from time to time long waits
10
Doctor
Lawrence Grunfeld
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
9
NPS
9
Age 30
1 IUI
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Stein was great at explaining every details along the way. He was extremely supportive... Ask a lot of questions. Dr. Stein was willing to answer any question, but didn't necessarily offer all that information initially.
The care team definitely made me feel like I was important... They [the nurses] all acknowledged me when I was in the office and were genuinely happy when I came back into the office with a positive pregnancy result.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein was great at explaining every details along the way. He was extremely supportive. He also knew me by name after the very first appointment, which made the whole experience feel very personal.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Ask a lot of questions. Dr. Stein was willing to answer any question, but didn't necessarily offer all that information initially.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
The care team definitely made me feel like I was important. Dr. Stein knew me by name after my first consultation appointment. When I came back to the office with a positive result, the nurses all seemed genuinely happy for me and my husband.
Describe your experience with the nursing staff at RMA of New York.
They all acknowledged me when I was in the office and were genuinely happy when I came back into the office with a positive pregnancy result.
9
Doctor
Daniel Stein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Educational Resources
6 of 5
2014, Successful
NPS
10
NPS
10
Age 21
1 Fertility Medications
PCOS
Ashkenazi Jewish
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Klein] was patient and took time to explain everything to me. I was able to email him and he responded both professionally and in a warm manner. He was fabulous!...compassionate and understanding. He knew the sensitivity of the whole situation and didn't try to give me other options that would delay the process for no reason. He was always reachable and I cannot thank him enough!
The welcoming staff [at RMA of New York] weren't has warm as the doctor but that did not worry me. They were very nice, professional, quick and communicated well. I was able to call the front desk with questions and they would respond as soon as they could...You'll feel so comfortable there, don't worry about a thing!...Dr. Klein was kind, patient, compassionate and understanding. He knew the sensitivity of the whole situation and didn't try to give me other options that would delay the process for no reason. He was always reachable and I cannot thank him enough!
How was your experience with Joshua Klein at RMA of New York?
Dr. Klein was kind, patient, compassionate and understanding. He knew the sensitivity of the whole situation and didn't try to give me other options that would delay the process for no reason. He was always reachable and I cannot thank him enough!
What's one piece of advice would you give a prospective patient of Joshua Klein at RMA of New York?
You'll feel so comfortable there, don't worry about a thing!
During treatment, were you treated like a number or a human with Joshua Klein at RMA of New York?
He was patient and took time to explain everything to me. I was able to email him and he responded both professionally and in a warm manner. He was fabulous!
Describe your experience with RMA of New York.
The welcoming staff weren't has warm as the doctor but that did not worry me. They were very nice, professional, quick and communicated well. I was able to call the front desk with questions and they would respond as soon as they could.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
2014, Successful
NPS
9
NPS
10
Age 38
1 IUI
1 IVF
PCOS
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Mukherjee [at RMA of New York] was always very honest and realistic about my diagnosis...[He] is reasonable yet aggressive. He did not want me to waste time with too many IUIs, which many people end up doing. We proceeded to IVF and ended up pregnant after 3 transfers.
Dr. Mukherjee [at RMA of New York] was always very honest and realistic about my diagnosis...[He] is reasonable yet aggressive. He did not want me to waste time with too many IUIs, which many people end up doing. We proceeded to IVF and ended up pregnant after 3 transfers.
How was your experience with Tanmoy Mukherjee at RMA of New York?
Dr. Mukherjee was always very honest and realistic about my diagnosis.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Dr. Mukherjee is warm, has a good bedside manner and explains things thoroughly but easy to understand.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
Dr. Mukherjee is reasonable yet aggressive. He did not want me to waste time with too many IUIs, which many people end up doing. We proceeded to IVF and ended up pregnant after 3 transfers.
9
Doctor
Tanmoy Mukherjee
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2014, Successful
NPS
10
NPS
10
Age 37
1 IVF
Endometriosis
PCOS
Tubal Blockage
European
Income $50K - $99K
Professor
1st of 4 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I'd rather have an effective RE than a nice guy, and that was my choice. [Dr. Alan] Copperman...will not win any awards for bedside manner, but the results I got with him exceeded my wildest dreams....Clinic [RMA of New York] is huge, Copperman is not charismatic....They had trouble managing me as a distance patient.
Clinic is huge, Copperman is not charismatic....They had trouble managing me as a distance patient....I'd rather have an effective RE than a nice guy, and that was my choice. Copperman (Dr. Fancy pants) will not win any awards for bedside manner, but the results I got with him exceeded my wildest dreams.
How was your experience with Alan Copperman at RMA of New York?
I'd rather have an effective RE than a nice guy, and that was my choice. Copperman (Dr. Fancy pants) will not win any awards for bedside manner, but the results I got with him exceeded my wildest dreams.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Don't expect good bedside manner, except good results.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Clinic is huge, Copperman is not charismatic.
Describe your experience with RMA of New York.
They had trouble managing me as a distance patient.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
N/a
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to order appropriate test
10
Doctor
Alan Copperman
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
4 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, 18 Eggs Frozen
NPS
10
NPS
10
Age 34
1 Egg Freezing
European
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Knopman was completely lovely and extremely knowledgeable. I never felt she talked down to me, and she kept me absolutely as informed as I wanted to be throughout the entire process.
The nurses have the answers but they are very busy. I recall it was annoying because I didn't have their direct line and always had to call the desk and wait for a call back which didn't always come at a convenient time... CATTLE CALL OVER AN HOUR WAIT EVERY MORNING [for monitoring appointments].
How was your experience with Jaime Knopman at RMA of New York?
Dr. Knopman was completely lovely and extremely knowledgeable. I never felt she talked down to me, and she kept me absolutely as informed as I wanted to be throughout the entire process. She did an excellent job as evidenced by results and also my personal experiences with her.
What's one piece of advice would you give a prospective patient of Jaime Knopman at RMA of New York?
Listen to what she says - she knows what she is talking about and won't beat around the bush. If you have to see other doctors make sure you have her cell phone number in case something goes wrong when you are not with her.
During treatment, were you treated like a number or a human with Jaime Knopman at RMA of New York?
I could not have loved Jaime Knapman more. She gave it to me straight in a way that let me know she respected my intelligence, but she did it with warmth and grace. She told me all the upsides and downsides, always answered my questions honestly and eagerly, and to top it all off has a good sense of humor. When I had an issue after my retrieval (which was not done by her due to timing out of our control) she was there with me on cell over the weekend going above and beyond.
Describe the protocols Jaime Knopman used in your cycles at RMA of New York and their degree of success.
I don't remember exactly, but I looked back in my emails and these were the drugs I purchased: Ganirelix 250 mcg x 4 Follistim Cartridge 900 IU x 3 Menopur 75 IU Vials x 25 I did them in varying levels and I had a lot of Menopur left over (5 or 6 vials). My trigger shot was switched at the end from Ovidrel to the other one because I was growing a LOT of eggs and they were afraid I would over-stim (which I did). I had a very successful result but it was extremely painful.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Erica Weinberg)
I was really on top of calling them and emailing them to make sure I knew everything I had to do. I think I would advise that all patients do this. The nurses have the answers but they are very busy. I recall it was annoying because I didn't have their direct line and always had to call the desk and wait for a call back which didn't always come at a convenient time.
Describe your experience with your monitoring appointments at RMA of New York.
CATTLE CALL OVER AN HOUR WAIT EVERY MORNING. NO WIFI!!! NEEDS TO BE FIXED.
10
Doctor
Jaime Knopman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, Successful
NPS
10
NPS
10
Age 42
1 IUI
2 IVF
European
Ashkenazi Jewish
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Grunfeld is very knowledgeable and knows what he is doing. He personalay follows his patients through their treatments and he makes the decisions about medications and timing. Not all doctors do that, even at RMA. We got pregnant very quickly while working with Dr. Grunfeld. Some people say he is not warm and fuzzy and I am sure there are doctors who rate higher on that metric, but he is not cold, and gets results
The staff [at RMA of New York] was fantastic. Theyare responsive, helpful, and suportive. They call you back quickly. I once called with basic ally a very emotional question and when I apologized for calling with such, the nurse said this was part of her job and really calmed me down. They also helped with prescriptions and referrals very quickly. Dr. Grunfeld had mentioned seeing an endocrinologist for a thyroid issue. That doctor did not take my insurance. When I asked the coordinator, she told me not to spend out of pocket money for that and helped me find another in network doctor with whom I was very happy.
How was your experience with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld is very knowledgeable and knows what he is doing. He personalay follows his patients through their treatments and he makes the decisions about medications and timing. Not all doctors do that, even at RMA. We got pregnant very quickly while working with Dr. Grunfeld. Some people say he is not warm and fuzzy and I am sure there are doctors who rate higher on that metric, but he is not cold, and gets results
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld is excellent at giving information and explaining your situation. We saw him for a second opinion and just looking through my chart from another clinic, he gave me lots of information the original doctor had not, even though it was the other doctor's chart. He also gave me more information following a physical exam. He explains things well and answers questions well. When we got bad news during one cycle, he was immediately available and followed up quickly and thorouthly. I also felt his information was realistic.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Don't recall
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kimberly (coordinator) Carrie (nurse).)
The staff was fantastic. Theyare responsive, helpful, and suportive. They call you back quickly. I once called with basic ally a very emotional question and when I apologized for calling with such, the nurse said this was part of her job and really calmed me down. They also helped with prescriptions and referrals very quickly. Dr. Grunfeld had mentioned seeing an endocrinologist for a thyroid issue. That doctor did not take my insurance. When I asked the coordinator, she told me not to spend out of pocket money for that and helped me find another in network doctor with whom I was very happy.
Describe your experience with RMA of New York.
RMA is very well run and very warm. The doctors have coordinators and nurses who work their patients. I went for screening at the East side location and in Brooklyn. Sometimes screening in Brooklyn could take a long time because there was only one doctor. You could always meet with a nurse during screening too.
Describe your experience with your monitoring appointments at RMA of New York.
Screening was in the morning. I generally tried to get there early and did not wait long. The doctors at the East side location did not spend a lot of time with you but you could see a nurse. In Brooklyn, the doctor would spend more time and would generally give you a lot of information about your exam and answer questions but you could also wait longer.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
We were covered by insurance
10
Doctor
Lawrence Grunfeld
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, 18 Eggs Frozen
NPS
0
NPS
10
Age 34
1 Egg Freezing
European
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
I had a major post surgery complication and dealing with Dr. Klein was a nightmare. He literally yelled at me for calling the service late at night and sent me to the ER rather than talk to me... He was not my doctor but due to timing ended up being the person who did my retrieval.
I did not have a good experience with him [Dr. Klein] and if I had it to do over I would not go to RMA if it meant he would be the one to do my procedure. For elective surgeries that can't be totally planned timing-wise I'd want to be comfortable with every doctor in the practice.
How was your experience with Jeffrey Klein at RMA of New York?
Dr. Klein was almost malicious to me during a post-surgery complication. He was not my doctor but due to timing ended up being the person who did my retrieval. I left the surgery with no pain medication, called that afternoon received no help, and when I called again that night he yelled at me for calling the answering service and bother him (it was only 10pm) and sent me to the ER rather than help me by ordering a simple pain medication. Even my normal doctor at RMA was horrified.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
I did not have a good experience with him and if I had it to do over I would not go to RMA if it meant he would be the one to do my procedure. For elective surgeries that can't be totally planned timing-wise I'd want to be comfortable with every doctor in the practice.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
I had a major post surgery complication and dealing with Dr. Klein was a nightmare. He literally yelled at me for calling the service late at night and sent me to the ER rather than talk to me. I was truly horrified.
Describe your experience with the nursing staff at RMA of New York.
After my surgery on a Saturday afternoon I called to inquire about pain meds (I hadn't been given any) and they told me they couldn't connect me to a doctor.
0
Doctor
Jeffrey Klein
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
5 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2011 - 2013, Successful
NPS
10
NPS
10
Age 39 - 41
6 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
1st of 2 Docs
7 IUI With Other Docs
2 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Trust and communicate with your doctor. Dr Mukherjee was always willing to address and explain and concerns I had and change treatment if I wasn't comfortable...Always knew who I was and my history. When I found out my pregnancy had lost the heartbeat while he was doing an ultrasound he was unbelievably kind
Get to the office [RMA of New York] early for ultrasounds, expect to wait. I do wish the clinic had an easy way to access records online. Betas, pregnancy tests, etc...The waiting area was always packed but I don't see anything that could be done about that...Trust and communicate with your doctor. Dr Mukherjee was always willing to address and explain and concerns I had and change treatment if I wasn't comfortable.
How was your experience with Tanmoy Mukherjee at RMA of New York?
Amazing doctor. Working with infertility patients takes compassion, patience and understanding on top of skill. I was very happy with him as my doctor.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Trust and communicate with your doctor. Dr Mukherjee was always willing to address and explain and concerns I had and change treatment if I wasn't comfortable.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Always knew who I was and my history. When I found out my pregnancy had lost the heartbeat while he was doing an ultrasound he was unbelievably kind
Describe your experience with the nursing staff at RMA of New York.
Everyone with knowledgable and helpful.
Describe your experience with RMA of New York.
Get to the office early for ultrasounds, expect to wait. I do wish the clinic had an easy way to acces records online. Betas, pregnancy tests, etc
Describe your experience with your monitoring appointments at RMA of New York.
The waiting area was always packed but I don't see anything that could be done about that
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
I don't remember exactly, but I believe I paid @$12,000 per cycle
10
Doctor
Tanmoy Mukherjee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2013, Successful
NPS
10
NPS
10
Age 31 - 34
2 IUI
PCOS
European
Income $100K - $199K
Entrepreneur
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Grunfeld was great. There were other doctors in the practice that I didn't like nearly as much.
Dr. Grunfeld was great. There were other doctors in the practice that I didn't like nearly as much.
How was your experience with Lawrence Grunfeld at RMA of New York?
Straightforward but also warm.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Try and schedule your monitoring for days that he'll be there.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld was great. There were other doctors in the practice that I didn't like nearly as much.
10
Doctor
Lawrence Grunfeld
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2012, Successful
NPS
10
NPS
10
Age 38 - 41
8 IUI
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Spoke to me like a real person with a brain; wasn't flustered when I got emotional; spent time explaining things; was positive but honest.
[Dr. Muckherjee] Spoke to me like a real person with a brain; wasn't flustered when I got emotional; spent time explaining things; was positive but honest.
How was your experience with Tanmoy Mukherjee at RMA of New York?
I know of no weaknesses. He was the ideal doctor for me and I would recommend him to anyone for ART, and I have referred friends to him many times.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Be realistic and patient with the process. Ask questions.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Spoke to me like a real person with a brain; wasn't flustered when I got emotional; spent time explaining things; was positive but honest.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: don't recall name)
Intelligence
10
Doctor
Tanmoy Mukherjee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2007 - 2011, Successful
NPS
9
NPS
10
Age 36 - 40
2 IUI
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
I interviewed one other doctor and much preferred Dr. Klein. Convenience was a factor but I also prefered Dr. Klein's manner. He did not recommend medication for me (at age 36) and the other doctor did. I got pregnant on my first try, with two back to back IUI's. I didn't love that when I talked about tracking my fertility he called that the "loosy goosy method." I actually found ovulation predictor kits ineffective but have a good sense of when I'm ovulating, so didn't need them. I also was on thyroid medication and dropped off my blood test results with him, expecting that he would manage that, but I got the feeling that he never looked at them, and was told by the receptionist that he wouldn't. That's fine. I found another endocrinologist to manage that during my pregnancy, but would have felt much safer being told that right away. I d
I felt like a human. The only problem I had was that I was always asked to sign in when I arrived at the office and then the sign in sheet was left out for everyone to see. I was concerned about my privacy and how the lack thereof could affect me at work. The receptionist laughed about me crossing out my name when I left, and I told her that it wouldn't be funny if I lost my job. Hopefully they've become more careful about privacy.
How was your experience with Jeffrey Klein at RMA of New York?
I interviewed one other doctor and much preferred Dr. Klein. Convenience was a factor but I also prefered Dr. Klein's manner. He did not recommend medication for me (at age 36) and the other doctor did. I got pregnant on my first try, with two back to back IUI's. I didn't love that when I talked about tracking my fertility he called that the "loosy goosy method." I actually found ovulation predictor kits ineffective but have a good sense of when I'm ovulating, so didn't need them. I also was on thyroid medication and dropped off my blood test results with him, expecting that he would manage that, but I got the feeling that he never looked at them, and was told by the receptionist that he wouldn't. That's fine. I found another endocrinologist to manage that during my pregnancy, but would have felt much safer being told that right away. I didn't know what questions to ask. I still recommend him, but recommend that you make sure to ask if there are any concerns so you know what is in his domain and what isn't. All in all, I got what I went there for and ended up very happy. Oh- inseminations had to be performed in the city but I was able to have all the testing done in White Plains.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Just talk to them about privacy if that's a concern for you, and ask questions about any medical concerns so you know if you need to see another specialist as well.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
I felt like a human. The only problem I had was that I was always asked to sign in when I arrived at the office and then the sign in sheet was left out for everyone to see. I was concerned about my privacy and how the lack thereof could affect me at work. The receptionist laughed about me crossing out my name when I left, and I told her that it wouldn't be funny if I lost my job. Hopefully they've become more careful about privacy.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Simple IUI, back to back. I had to get them paperwork in order to have the sperm sent there. I had a blood test to check my FSH levels. Then I went in when I suspected that I was ovulating and had an ultra sound. He recomended a trigger shot just to make sure that the egg would be released at the right time, being that all the inseminations only happened in the mornings. He didn't go over whether this carried any risk and I didn't ask. He did not recommend any medication and I didn't need any. Inseminations were fine, doctors were nice and wished me luck. After the inseminations I was asked to come in for a blood test, maybe in two weeks to determine pregnancy. I got the call later that day and asked how strong the numbers were (someone who had been through fertility treatments told me to ask). She told me what range was good and what mine were. She told me to come back in a few days later for another blood test to see if the numbers doubled. Then at 6 weeks maybe, I went in to hear the heart beat. Soon after he referred me to an OB practice and wished me well.
Describe your experience with the nursing staff at RMA of New York.
Honestly, I mostly worked directly with Dr. Klein but I don't remember any negative interactions with anyone other than a receptionist who found my concern for privacy amusing.
Describe your experience with RMA of New York.
all said already- weakness back in 2007, having to sign in and let everyone see your name everything else was positive
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
I think my insurance covered everything but the sperm.
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I made the mistake of assuming that the doctor would pay attention to my thyroid levels and make sure that they were what they should be with my pregnancy. It turns out that I needed to see a specialist to handle that and I think when asking about my medical history they should have told me to make sure there was a specialist managing my throid levels for pregnancy instead of just ignoring it until I happened to ask.
9
Doctor
Jeffrey Klein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Westchester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2010 - 2011, Successful
NPS
10
NPS
10
Age 27 - 28
2 IUI
2 IVF
Diminished Ovarian Reserve
Income $200K - $499K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Email him [Dr Jeffrey Klein of RMA of New York in Westchester ] any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell.
Email him [Dr Jeffrey Klein of RMA of New York in Westchester ] any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell. him [Dr Jeffrey Klein] any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell.
How was your experience with Jeffrey Klein at RMA of New York?
He was great especially on email he would get right back to us. Office is very busy but assume that is the case with all clinics.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Email him any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr Klein took the time and met with my husband and I on multiple occasions. One time he felt like he didn't answer all my questions and called me later that day when he had more time to talk. It was very scary time not knowing the outcome but he was great
Describe your experience with your nurse at RMA of New York.
The nurses were good. Got to know them by first name.
Describe your experience with your monitoring appointments at RMA of New York.
Was pretty quick and first come first serve so i tried to get there early since I had a long commute to the city after my appt
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
20k
10
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Westchester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2009 - 2011, Successful
NPS
10
NPS
10
Age 41 - 43
6 IUI
1 IVF
Ashkenazi Jewish
Income $200K - $499K
Doctor
1st of 3 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
very trustworthy - took me seriously - respected me as a single mother - not a lot of small talk but that fit my style - in retrospect wish i had not spent so much time and money on iui and gone straight to ivf - he was efficient and caring...thought he respected me as a person - would have liked to have individualized my plan a bit more...6 iui - 3 with clomid and 3 with injectable 1 ivf...about my remaining embryos - i assumed they would be frozen and was only told after the fact when i inquired that they were not good enough quality and were disposed of
i felt like i wanted more support from the nursing staff [at RMA] than i got...i just felt like noone followed up with me about my remaining embryos - i assumed they would be frozen and was only told after the fact when i inquired that they were not good enough quality and were disposed of...very efficient with getting me in and out for all the lab draws and u/s very good place for a working woman...would have liked to have individualized my plan a bit more
How was your experience with Lawrence Grunfeld at RMA of New York?
very trustworthy - took me seriously - respected me as a single mother - not a lot of small talk but that fit my style - in retrospect wish i had not spent so much time and money on iui and gone straight to ivf - he was efficient and caring
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
push for ivf sooner
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
thought he respected me as a person - would have liked to have individualized my plan a bit more
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
6 iui - 3 with clomid and 3 with injectable 1 ivf
Describe your experience with the nursing staff at RMA of New York.
i felt like i wanted more support from the nursing staff than i got
Describe your experience with RMA of New York.
very efficient with getting me in and out for all the lab draws and u/s very good place for a working woman
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
i felt like 5 embryo transfer was the best option for me - i was not sufficiently prepared though for the fact that the remaining 5 embryos would not be good enough to freeze
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
i just felt like noone followed up with me about my remaining embryos - i assumed they would be frozen and was only told after the fact when i inquired that they were not good enough quality and were disposed of
10
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2004 - 2011, Successful
NPS
10
NPS
10
Age 44 - 51
2 IVF
Unexplained
Income $100K - $199K
Business Executive
1st of 2 Docs
12 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Alan was caring and especially good to me as a SMC [single mother by choice] to be...He was caring, honest, sympathetic and overall amazing. He treated me like a person and not a number. I saw him more than I expected after all the stores I had heard about just being a number. And still in my life even after my kids are 14 years old!
The wait times were not crazy although I did always get there early. When I started going to Dr Copperman he was working out of Mt Sinai then moved to his own RMA on Madison. The facility was brand new...Alan was caring and especially good to me as a SMC [single mother by choice] to be...He was caring, honest, sympathetic and overall amazing. He treated me like a person and not a number. I saw him more than I expected after all the stores I had heard about just being a number. And still in my life even after my kids are 14 years old!
How was your experience with Alan Copperman at RMA of New York?
He was caring, honest, sympathetic and overall amazing. He treated me like a person and not a number. I saw him more than I expected after all the stores I had heard about just being a number. And still in my life even after my kids are 14 years old!
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
BE persistent with your care
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Alan was caring and especially good to me as a SMC to be. There were many factors that contributed to this.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Sorry but this was a long time ago and don't really remember specific details.
Describe your experience with the nursing staff at RMA of New York.
They were totally on top of everything. They helped me emotionally as well.
Describe your experience with RMA of New York.
The wait times were not crazy although I did always get there early. When I started going to Dr Copperman he was working out of Mt Sinai then moved to his own RMA on Madison. The facility was brand new.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
He was very kind to me especially after 3 IVF's
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Successful
NPS
10
NPS
10
Age 31 - 32
2 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Consultant
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She cared deeply about her patients and was so generous in even helping us by donating the costs of the med[ication] during our second round.
[Nurse] Rebecca was awesome. Also direct, but cares about her patients and communicated my results always in a timely manner.
How was your experience with Caryn Selick at RMA of New York?
She was an incredible doctor. Highly intelligent and direct communicator and very, very thourough. She cared deeply about her patients and was so generous in even helping us by donating the costs of the meds during our second round. I continue to see her as my OB and have enormous respect for her. She has gotten a number of my friends pregnant too.
What's one piece of advice would you give a prospective patient of Caryn Selick at RMA of New York?
Be prepared for the worst news and be very patient. Infertility is a roller coaster and generally involves a long ride.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Rebecca)
Rebecca was awesome. Also direct, but cares about her patients and communicated my results always in a timely manner.
Describe your experience with your monitoring appointments at RMA of New York.
It was excellent, again highly professional and punctual.
10
Doctor
Caryn Selick
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2010 - 2011, Successful
NPS
10
NPS
10
Age 34 - 35
1 IUI
1 IVF
PCOS
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We happened to be very lucky and treatment worked within 8 months of starting it, but he [Dr. Grunfeld] made the process smooth and amazing...He was candid and patient from the very first visit...Really treated me as a whole person - from head to toe - taking into account psychological state as well as physical state.
Compassionate, careful. I have bad veins, but they were able to do the bloodwork expertly. Great staff [at RMA New York]! [Monitoring appointments were an] efficient, well-oiled machine.
How was your experience with Lawrence Grunfeld at RMA of New York?
He was candid and patient from the very first visit. Gave us realistic assessment. We happened to be very lucky and treatment worked within 8 months of starting it, but he made the process smooth and amazing.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Go to him!
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
he listened to our concerns. Really treated me as a whole person - from head to toe - taking into account psychological state as well as physical state.
Describe your experience with the nursing staff at RMA of New York.
Compassionate, careful. I have bad veins, but they were able to do the bloodwork expertly. Great staff!
Describe your experience with your monitoring appointments at RMA of New York.
efficient, well-oiled machine
10
Doctor
Lawrence Grunfeld
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2004 - 2011, Successful
NPS
10
NPS
10
Age 44 - 51
3 IUI
4 IVF
Donor Eggs
Uterine Fibroids
Ashkenazi Jewish
Business Executive
1st of 4 Docs
3 IUI With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
My experience was long and grueling but I got the outcome I wanted. They were willing to keep going with me as long as I wanted and were helpful in the process. It's an awful process to go through but they were professional about it...Dr. Copperman was professional but also very kind. He was very supportive of my goals to have a child...I think the waiting room in any of these places is a really tough place to be. For me it felt like we were all in a big competition for the same babies, and that was grueling. Keep your head down in the waiting rooms and try to no
I think the waiting room in any of these places is a really tough place to be. For me it felt like we were all in a big competition for the same babies, and that was grueling. Keep your head down in the waiting rooms and try to not pay attention to anyone else....My experience was long and grueling but I got the outcome I wanted. They were willing to keep going with me as long as I wanted and were helpful in the process. It's an awful process to go through but they were professional about it...Dr. Copperman was professional but also very kind. He was very supportive of my goals to have a child.
How was your experience with Alan Copperman at RMA of New York?
My experience was long and grueling but I got the outcome I wanted. They were willing to keep going with me as long as I wanted and were helpful in the process. It's an awful process to go through but they were professional about it.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
He's a very good doctor; listen to his advice.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman was professional but also very kind. He was very supportive of my goals to have a child.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Sorry, it's too long ago and frankly (and kindly) I have forgotten most of the details.
Describe your experience with RMA of New York.
I think the waiting room in any of these places is a really tough place to be. For me it felt like we were all in a big competition for the same babies, and that was grueling. Keep your head down in the waiting rooms and try to not pay attention to anyone else.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011, Successful
NPS
9
NPS
10
Age 31
5 IUI
1 IVF
Endometriosis
Male Factor
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Wonderful bedside manner. Very thorough, though, I would have liked a follow up appointment with him after the egg extraction to discuss the quality of the eggs / embryos.
Don't expect to see your doctor at every blood work or appointment. Dr. Copperman did not do my extraction nor my implantation. The staff was very warm and I felt like they genuinely cared about my well being.
How was your experience with Alan Copperman at RMA of New York?
Wonderful bedside manner. Very thorough, though, I would have liked a follow up appointment with him after the egg extraction to discuss the quality of the eggs / embryos.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
dont expect to see your doctor at every blood work or appointment. Dr Copperman did not do my extraction nor my implantation.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
The staff was very warm and I felt like they genuinely cared about my well being.
9
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5