RMA of New York

18 doctors work here

Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4
67% strongly recommend
541 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.5
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
4 Reviews
Rated 9.9
Strongly recommend: 100%9.9
Lucky Sekhon
RMA of New York
91% strongly recommend
71 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 3%9.6
Eric Flisser
RMA of New York
89% strongly recommend
53 Reviews
Rated 9.3
Strongly recommend: 89%Neutral: 6%Don't recommend: 5%9.3
Matthew Lederman
RMA of New York
73% strongly recommend
36 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 17%Don't recommend: 10%8.8
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
65% strongly recommend
101 Reviews
Rated 8.6
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
68% strongly recommend
23 Reviews
Rated 8.5
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.5
Tia Jackson-Bey
RMA of New York
79% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 79%Don't recommend: 21%8.3
Tanmoy Mukherjee
RMA of New York
56% strongly recommend
32 Reviews
Rated 8
Strongly recommend: 56%Neutral: 23%Don't recommend: 21%8
Alan Copperman
RMA of New York
56% strongly recommend
50 Reviews
Rated 7.2
Strongly recommend: 56%Neutral: 10%Don't recommend: 34%7.2
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
NY - Downtown
594 Broadway
New York, NY 10012
NY - Eastside
635 Madison Ave
New York, NY 10022
NY - Mount Sinai
5 East 98th St
New York, NY 10029
NY - Westside
200 West 57th St
New York, NY 10019
Westchester
311 North St
White Plains, NY 10605
Show 4 more

541 patient reviews

2021 - 2023, Successful
NPS
10
NPS
10
Age 35 - 37
2 IUI
1 IVF
Unexplained
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands...He backed every statement with scientific evidence which helped us to trust him tremendously. While I did not see Dr. Flisser at every appointment, he advised every treatment. The other doctors in the practice were very friendly and knowledgeable so it was never a concern for me...
The nursing staff [at RMA of New York] were the best. They work long hours but they always make sure to answer my questions...They always make decisions based on scientific evidence. The clinic has many patients due to their reputation and high success rate, so you may need to be a bit proactive at times...Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands...
How was your experience with Eric Flisser at RMA of New York?
I am so grateful for Dr. Flisser and would recommend him to anyone who is having trouble conceiving. He was recommended to me by my gynecologist. My husband and I were feeling frustrated after having unsuccessfully been trying for a baby for about a year. Dr. Flisser immediately reassured us that we were not alone and that this was a common situation for many. He backed every statement with scientific evidence which helped us to trust him tremendously. While I did not see Dr. Flisser at every appointment, he advised every treatment. The other doctors in the practice were very friendly and knowledgeable so it was never a concern for me. When I had an ectopic pregnancy after my 2nd IUI treatment, Dr. Flisser helped me get through the painful experience and advised that IVF would be the safest next step. Luckily, I took his advice and I am now 9 weeks pregnant, all thanks for Dr. Flisser!
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Listen to his advice. It’s always right.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff were the best. They work long hours but they always make sure to answer my questions.
Describe your experience with RMA of New York.
RMA has the best doctors who are more than qualified in the fertility world. They always make decisions based on scientific evidence. The clinic has many patients due to their reputation and high success rate, so you may need to be a bit proactive at times.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
My insurance covered 80% of the treatments, so costs were reasonable.
10
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Unknown Success
NPS
10
NPS
10
Age 40 - 42
4 IVF
Male Factor
Poor Egg Quality
European
Income $200K - $499K
Marketer or PR
1st of 5 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.Mukherjee is very knowledgeable and answers all the question in a humane polite yet informative way. He shared his experiences based opinion when asked, but also trying to keep our spirits up and positive...I like the transparency, candid response, willingness to help and positive attitude. On a negative side, I’d like to maybe take more aggressive approach in foreseeing the negative outcomes...
[RMA of New York] Great location, great organisational capacity, staff is very helpful. Always verifying the name and DOB. Always making sure that your questions are answered . Staying positive, calm and organized . Feeling like a human person, but not a faceless patient...[nurses] Very caring, knowledgable and always responsive...Dr.Mukherjee is very knowledgeable and answers all the question in a humane polite yet informative way. He shared his experiences based opinion when asked, but also trying to keep our spirits up and positive....
How was your experience with Tanmoy Mukherjee at RMA of New York?
I like the transparency, candid response, willingness to help and positive attitude. On a negative side, I’d like to maybe take more aggressive approach in foreseeing the negative outcomes. However I understand that doctor is doing everything that is in his power to help, advise and guide.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Do your own robust research and ask as many questions as you can. There are no bad questions and doctor is answering them all.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Dr.Mukherjee is very knowledgeable and answers all the question in a humane polite yet informative way. He shared his experiences based opinion when asked, but also trying to keep our spirits up and positive.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
1 cycle - we did Monopur (2-4 vials) Gonal F (300 ml) Cetrotude. Collected 13 eggs, no viable embryo 2 cycle - same but added Clomid - so far this was the most successful cycle, as out of 13 eggs we’ve managed to create 1 healthy embryo 3 cycle repeated the 2nd, however we’ve collected 20 eggs, and no healthy embryo after the 5 days bliocyst and PGT analysis 4 cycle we took slower, I was on the oral contraceptive for few days, then we’re waiting for another few days then minimal dose of Menopur (1 vial), Gonal F (300-175 ml) and Cetrotide. So far collected 19 eggs, hopefully there will be few healthy embryos after that. Still in progress
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Woodson)
Very caring, knowledgable and always responsive
Describe your experience with RMA of New York.
Great location, great organisational capacity, staff is very helpful. Always verifying the name and DOB. Always making sure that your questions are answered . Staying positive, calm and organized . Feeling like a human person, but not a faceless patient
Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr.M says that even with 1 healthy embryo there is a big chance to have a healthy baby. I’m being hopeful, but also want more embryos, in case, but also if we can have 2 healthy babies
10
Doctor
Tanmoy Mukherjee
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
10
NPS
10
Age 38 - 40
1 IVF
Unexplained
Latinx
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nazem was always upbeat and positive...Being a large facility, I didn’t feel like just a number. I had the choice to see her for every appointment or go to whichever location best fit my schedule. Due to scheduling and my cycle, Dr. Seckon performed my egg retrieval. Dr. Nazem was the one who planned my treatment, performed my successful transfer, including my monitoring after my positive pregnancy test. I really felt cared for, and heard the entire time...
Nurses [at RMA of New York] always called back promptly if I had any additional questions or concerns. Staff was fantastic, and professional...Sometimes the clinic would be busy during monitoring appointments. Their new Brooklyn facility now accommodates more seating for patients, compared to previous one. The facilities are clean, and technology used seems to be the latest available. Sonograms looked clear on the screen...
How was your experience with Taraneh Nazem at RMA of New York?
Dr. Nazem was always upbeat and positive. Something that I really needed, and appreciated during times of worry and fear. Being a large facility, I didn’t feel like just a number. I had the choice to see her for every appointment or go to whichever location best fit my schedule. Due to scheduling and my cycle, Dr. Seckon performed my egg retrieval. Dr. Nazem was the one who planned my treatment, performed my successful transfer, including my monitoring after my positive pregnancy test. I really felt cared for, and heard the entire time. I can’t recommend her enough.
What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?
Your relationship with your doctor is what you make of it.
During treatment, were you treated like a number or a human with Taraneh Nazem at RMA of New York?
Warm bedside manner. My questions, concerns, and even thoughts on the process were heard. Dr. Nazem always returns emails promptly.
Describe the protocols Taraneh Nazem used in your cycles at RMA of New York and their degree of success.
My egg retrieval was in 2020 during the summer of the pandemic. I was on Menopur, Follistim, Lupron, Ganirelix, and Pregnyl for my trigger. I was thankfully not over stimulated. Out of 15/16 follicles, 13 eggs were retrieved. 9 fertilized, and 8 made it to blasts. Transfers took place end of 2021. First transfer prep estrace 3 x day, and 5 days before transfer 1 baby aspirin/day, and 1ml of progesterone in oil. Transfer was unsuccessful. Second transfer estrace 3 x day, 5 days before transfer baby aspirin, 1ml of progesterone in oil, medrol, lovenox. Transfer was successful, and currently pregnant.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Tatiana (nurse) Cynthia (coordinator))
Nurses always called back promptly if I had any additional questions or concerns. Staff was fantastic, and professional.
Describe your experience with RMA of New York.
Sometimes the clinic would be busy during monitoring appointments. Their new Brooklyn facility now accommodates more seating for patients, compared to previous one. The facilities are clean, and technology used seems to be the latest available. Sonograms looked clear on the screen.
Describe the costs associated with your care under Taraneh Nazem at RMA of New York.
My insurance covered everything.
10
Doctor
Taraneh Nazem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
9
NPS
9
Age 33 - 35
3 IUI
4 IVF
Anovulation
Poor Egg Quality
Unexplained
European
Latinx
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lederman is very kind and approachable. He is happy to answer questions and allows his personality and compassion to shine through in his work...Dr. Lederman was extremely helpful in making me feel like I wasn't the only person who has experienced this, and he shared that even though it was not the outcome we hoped for, the retrieval round provided us with good information moving forward....
[RMA of New York] Strengths: evidence-based, tons of research goes into their strategies, highly knowledgeable, good reputation Weaknesses: sometimes can be disorganized, it's a huge clinic so sometimes you feel like a "number"...[nurses are] Truly amazing. So kind, loving, and they're really rooting for you...they only do single embryo transfers, as far as I know...
How was your experience with Matthew Lederman at RMA of New York?
When I initially consulted with Dr. Lederman, I had no idea what to expect. He was helpful in providing education to my husband and I around fertility procedures, etc. We did several diagnostic tests, and ultimately had the diagnosis of unexplained infertility. We proceeded with 3 rounds of IUI; none of which resulted in a positive pregnancy test. Then, we moved toward IVF. For my first egg retrieval, we learned that my egg quality seemed somewhat compromised, and I had challenges with retrieving mature eggs. We ended up with two embryos from the first retrieval, both of which unfortunately were chromosomally abnormal (we had them PGT tested). I was devastated, and Dr. Lederman was extremely helpful in making me feel like I wasn't the only person who has experienced this, and he shared that even though it was not the outcome we hoped for, the retrieval round provided us with good information moving forward. We did another egg retrieval, with altered protocol to hopefully get more eggs, and ended up with 2 normal PGT tested embryos. We transferred one, which resulted in a chemical pregnancy. Again, I felt so defeated. Dr. Lederman called me throughout each stage of the process to provide me with updated on embryo growth, next steps, and encouragement. We went to go transfer the other embryo we had, and right before the procedure, learned that it had not survived being thawed (this was a day-7 embryo). Yet again, I was crushed. Dr. Lederman provided as much reassurance as he could, given how sad I was. We took a break after that, as mentally I was feeling hopeless about the process. A few months later, we did 2 more rounds of egg retrievals, both times getting 2 chromosomally normal embryos - leaving us with 4 total. We transferred one, which resulted in a negative pregnancy test. Transferred another, which resulted in a chemical pregnancy. Transferred a third, and finally we had our strong, positive pregnancy test. After nearly 2 years of working with Dr. Lederman, I am in my second trimester of pregnancy. I cannot express enough how his dedication, warmth, and encouragement meant to my husband and I. Stick with it, and Dr. Lederman will certainly stick with you.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Ask questions, express any concerns you have. He is reassuring and knowledgeable.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Dr. Lederman is very kind and approachable. He is happy to answer questions and allows his personality and compassion to shine through in his work.
Describe your experience with the nursing staff at RMA of New York.
Truly amazing. So kind, loving, and they're really rooting for you!
Describe your experience with RMA of New York.
Strengths: evidence-based, tons of research goes into their strategies, highly knowledgeable, good reputation Weaknesses: sometimes can be disorganized, it's a huge clinic so sometimes you feel like a "number"
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Insurance covered some, but out of pocket we spent around $25,000
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
At my clinic, they only do single embryo transfers, as far as I know. The primary reason being that singleton pregnancies are safest.
What specific things went wrong at RMA of New York?
  • Lost appointments
  • Provided conflicting information
9
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 16 Eggs Frozen
NPS
10
NPS
10
Age 34
1 Egg Freezing
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sekhon] really listened to me and made me feel totally comfortable asking questions. I felt like a person vs. just another number. I appreciated how practical she is. I'm a worrier, but she put me at ease which is not an easy feat...She never made me feel rushed and I always felt that she really cared about ensuring I was comfortable...standard egg freezing cycle. I responded well the medication and completed my cycle within 10 days...
I found the whole staff [at RMA of New York] very caring and willing to answer all my questions. They were prompt in reaching out and I always felt at ease...Great location with nice facilities (love the downtown location), efficient (rarely had to wait more than 15-20 min during monitoring to have my ultrasound), friendly (even the blood-taking tech put me at ease about the needles I'd be using)...
How was your experience with Lucky Sekhon at RMA of New York?
I met Dr. Lucky around my 31st birthday and decided at the time to hold off on egg freezing for a couple more years. Around my 33rd, I was no longer living in NYC and considered another, nationally known clinic - I had a horrible, disorganized experience and did not proceed with treatment. Several girlfriends had gone to Dr. Lucky and rated their experience 10/10 so I decided to make the journey to NY to work with her. It was absolutely worth it. She really listened to me and made me feel totally comfortable asking questions. I felt like a person vs. just another number. I appreciated how practical she is. I'm a worrier, but she put me at ease which is not an easy feat! No hesitation, she's the only fertility doctor I'd go to!
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't be afraid to ask questions! Be open about what you're concerned about and ask all the questions you need.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Lucky made me felt taken care of every step of the way. She never made me feel rushed and I always felt that she really cared about ensuring I was comfortable. The whole staff at RMA was wonderful.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I had a standard egg freezing cycle. I responded well the medication and completed my cycle within 10 days.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia)
I found the whole staff very caring and willing to answer all my questions. They were prompt in reaching out and I always felt at ease.
Describe your experience with RMA of New York.
Great location with nice facilities (love the downtown location), efficient (rarely had to wait more than 15-20 min during monitoring to have my ultrasound), friendly (even the blood-taking tech put me at ease about the needles I'd be using)
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I had Progyny which covered the majority of costs.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
8
NPS
8
Age 42 - 45
8 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Accountant
2nd of 2 Docs
7 Fertility Medications With Other Docs
Neutral
Neutral
Successful
Dr Sandler is very blunt and to the point - he will go over expectations and crush them if you are aiming too high, but he is more often than not right. He is experienced, knowledgeable, and keeps informed of the latest development...very standard treatments, dosage based on age and regular antagonist...
large clinic [RMA of New York], well -organized, been doing this for over 15 years and have grown. Expect long lines sometimes, but once in the routine, steps are easy to follow- they work with most insurances. another helpful tip is that they allow off-site monitoring that is really great if you dont live close to RMA- but hte facility has to have an agreement with them.
How was your experience with Benjamin Sandler at RMA of New York?
Dr Sandler is very blunt and to the point - he will go over expectations and crush them if you are aiming too high, but he is more often than not right. He is experienced, knowledgeable, and keeps informed of the latest development.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Stick to the facts, ask questions, asks if anything an be different - ie different treatment course, adding something else - do your research before meeting with any doctor.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Large practice, too many patients but also as a result quite experienced on what to expect after a treatment.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
very standard treatments, dosage based on age and regular antagonist (menopur, gonal, cetrotide with HCG trigger). Tried estrogen or the low-flare and it didnt work for me; adding chlomid worked better in increasing the number of eggs/embryos but not their quality. Results varied, not sure if any of the treatment "changes" made a real difference.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Katrina )
warm, informative and a great communicator team of nurses. dont get frustrated that they take some time (a few hours) to get back to you; they have a lot of patients but are really nice. Care coordinators have been excellent too- respond on time and to any questions you have - the supporting team ae well-organized, know their processes and help out as much as they can.
Describe your experience with RMA of New York.
large clinic, well -organized, been doing this for over 15 years and have grown. Expect long lines sometimes, but once in the routine, steps are easy to follow- they work with most insurances. another helpful tip is that they allow off-site monitoring that is really great if you dont live close to RMA- but hte facility has to have an agreement with them.
Describe your experience with your monitoring appointments at RMA of New York.
pre covid it was more than a cattle call - full to the brim! nowdays it is by appointment only making thins much easier.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
when covered by insurance, at 3K per cycle (including PGS, w/o medications) when privately paid 6-8k for stimming and retrieval, anesthesia was additional + copays for visits
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
due to age, that not negotiable for this practice
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of New York.
prescription to freedom fertility were delayed not to the point of jeopardizing anything- just keep an eye -follow through with the team.
8
Doctor
Benjamin Sandler
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 40
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Everything felt personal; from her [Dr. Gerber] relating her own experiences as a mother to helping us navigate financial concerns as my husband had just lost his job. On follow up visits, she remembers me and my story...starting the antagonist protocol in April 2022. I'll be taking two injections each day; Follistim in the morning and Menopur in the evening for 9-12 days.Ganirelix/Cetrotide, will be added on when the egg follicles reach 13mm...
The finance coordinator [at RMA of NY] was not always the easiest to communicate with. She sent me information without reviewing my chart to see what had already been completed. Additionally, when I ask her a question, she often answers vaguely, which requires me to ask follow up questions....I requested that the results of my saline ultrasound be sent to my obgyn. I filled out the necessary paperwork to request the documents and made sure my consent was on file. The documents were never sent. When I called to follow up, they said they would call back and never did. However, when I mentioned to Dr. Gerber during my appointment, she personally send the records the next day...
How was your experience with Rachel Gerber at RMA of New York?
It was immediately evident that Dr. Gerber was interested in our "story" and the journey my husband and I were taking towards building a family. Everything felt personal; from her relating her own experiences as a mother to helping us navigate financial concerns as my husband had just lost his job. On follow up visits, she remembers me and my story. On one occasion, I reached out to the RMA office for records. The office never got back to me and I never received what was requested; when I mentioned this to Dr. Gerber during my next appointment, she personally sent me what I needed the very next day. I have full faith in her expertise as a Dr. and cannot wait for her to guide me through the next steps.
What's one piece of advice would you give a prospective patient of Rachel Gerber at RMA of New York?
Share your concerns openly. Although I was initially embarrassed to share some of my concerns, I never felt judged and she put my mind at ease.
During treatment, were you treated like a number or a human with Rachel Gerber at RMA of New York?
It was immediately evident that Dr. Gerber was interested in our "story" and the journey my husband and I were taking towards building a family. Everything felt personal; from her relating her own experiences as a mother to helping us navigate financial concerns as my husband had just lost his job. On follow up visits, she remembers me and my story.
Describe the protocols Rachel Gerber used in your cycles at RMA of New York and their degree of success.
I will be starting the antagonist protocol in April 2022. I'll be taking two injections each day; Follistim in the morning and Menopur in the evening for 9-12 days.Ganirelix/Cetrotide, will be added on when the egg follicles reach 13mm.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jenna McAuliffe)
I have not had too many interactions as of yet. She has sent me the details of my protocol and seems very organized. She has answered all of my questions so far.
Describe your experience with RMA of New York.
The finance coordinator was not always the easiest to communicate with. She sent me information without reviewing my chart to see what had already been completed. Additionally, when I ask her a question, she often answers vaguely, which requires me to ask follow up questions. Regarding the clinic in general, it is sometimes frustrating that there is not a direct phone number to reach the Mount Kisco location.
Describe the costs associated with your care under Rachel Gerber at RMA of New York.
I have not received a full picture of this yet.
What specific things went wrong at RMA of New York?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of New York.
I requested that the results of my saline ultrasound be sent to my obgyn. I filled out the necessary paperwork to request the documents and made sure my consent was on file. The documents were never sent. When I called to follow up, they said they would call back and never did. However, when I mentioned to Dr. Gerber during my appointment, she personally send the records the next day.
10
Doctor
Rachel Gerber
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Westchester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
7
NPS
6
Age 33 - 35
2 IVF
2 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
Unexplained
European
Black or African-American
Income $100K - $199K
Writer
1st of 3 Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
[Dr. Stein is] Personable, great bedside manner. Sometimes doesn’t fully explain things and seems a bit rushed during appointments. Wish for more transparency and greater communication. Overall a more than competent doctor whom I trust with my care...My main complaint is they didn’t focus as much on my partner from the start so I feel like we missed out on two opportunities to fertilize more eggs
For two retrievals with insurance coverage it was roughly $20k, including medications for both myself and my partner...[ RMA of NY has a ] Strong performance record and location flexibility. Weak on organization and coordination when working with several doctors for complex cases. This has led to delays in my care, which is extremely stressful when trying to conceive and every delay means an entire month is wasted.
How was your experience with Daniel Stein at RMA of New York?
Personable, great bedside manner. Sometimes doesn’t fully explain things and seems a bit rushed during appointments. Wish for more transparency and greater communication. Overall a more than competent doctor whom I trust with my care.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Come prepared with all of your questions and don’t be afraid to push back if something doesn’t make sense.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Uses my first time, personable bedside manner.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
First round resulted in two embryos. Adjusted medication and added a third to help my follicles grow at a better rate. Unfortunately this still resulted in nearly the identical number of mature eggs being retrieved but I ended up with 0 embryos. My main complaint is they didn’t focus as much on my partner from the start so I feel like we missed out on two opportunities to fertilize more eggs. This was a costly miscalculation and I wish I had pushed back more for them to examine everything from all sides. First transfer was genetically tested but unsuccessful. Doctor believes the poor embryo quality to be a factor and says they can’t improve my egg quality and will focus on improving sperm quality instead, which has included medication for the both of us and a TESE procedure for him. Fingers crossed.
Describe your experience with the nursing staff at RMA of New York.
Very smart and extremely busy. Sometimes slow to return calls but always on top of their game.
Describe your experience with RMA of New York.
Strong performance record and location flexibility. Weak on organization and coordination when working with several doctors for complex cases. This has led to delays in my care, which is extremely stressful when trying to conceive and every delay means an entire month is wasted.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
For two retrievals with insurance coverage it was roughly $20k, including medications for both myself and my partner. Billing department does a good job of outlining the costs ahead of time.
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Scheduled the wrong procedure
7
Doctor
Daniel Stein
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, 23 Eggs Frozen
NPS
9
NPS
10
Age 37 - 38
1 Egg Freezing
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I went through what was fortunately a very straightforward egg freezing cycle with Dr. Sekhon. The initial consultation appointment was very thorough, and left me with a clear idea of what to reasonably expect for someone freezing at my age (37). I saw Dr. Sekhon several times during my cycle, and each time, even during very brief monitoring appointments, she expertly balanced the straightforward sharing of information about how the cycle was progressing with empathy and care.
RMA is a well-oiled machine - they know what they're doing. Despite being a big practice, it was easy for me to reach my care team and everyone I spoke with throughout the process was calm and helpful...They [nurses] called me after every monitoring appointment, and all my calls and questions were returned and answered quickly and calmly. Their clear communication made the process run smoothly.
How was your experience with Lucky Sekhon at RMA of New York?
I went through what was fortunately a very straightforward egg freezing cycle with Dr. Sekhon. The initial consultation appointment was very thorough, and left me with a clear idea of what to reasonably expect for someone freezing at my age (37). I saw Dr. Sekhon several times during my cycle, and each time, even during very brief monitoring appointments, she expertly balanced the straightforward sharing of information about how the cycle was progressing with empathy and care. I was grateful that she was easy to reach with questions, and honest about both the potential and limitations of the freezing process. Her care and that of her team made a daunting process very manageable.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
I had to book several weeks out for both my initial consultation and follow up appointment, so be prepared for a possible wait. The time in the appointments moves quickly, and there's a lot of information to process - preparing questions beforehand will help you ensure you have all the info you need (and you can also email her if you need to follow up).
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon gave a thorough overview of the egg freezing process, and made sure I knew how to reach her and her team with any follow up questions. She responded quickly to my questions, and her team was friendly and easy to reach, which helped make the process very smooth.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I had a very straightforward treatment plan for my egg retrieval - Gonal-F and Menopur for 8-9 days, followed by a trigger shot. Dr. Sekhon attenuated the medication after my monitoring appointments.
Describe your experience with the nursing staff at RMA of New York.
They called me after every monitoring appointment, and all my calls and questions were returned and answered quickly and calmly. Their clear communication made the process run smoothly.
Describe your experience with RMA of New York.
RMA is a well-oiled machine - they know what they're doing. Despite being a big practice, it was easy for me to reach my care team and everyone I spoke with throughout the process was calm and helpful.
Describe your experience with your monitoring appointments at RMA of New York.
I was glad to be able to go into the clinic most convenient to my home during monitoring hours - I had to wait about 10 minutes once or twice, but it wasn't a big deal, and once I got in I was finished in under ten minutes.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
The cycle and included appointments was $9,500, the anesthesia for the retrieval was $950, the medications were approximately $5,500.
9
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
2 IVF
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
As difficult as the process is, she [Dr. Thornton] always made me feel at ease and helped me to stop stressing by answering all of my questions (and very promptly) with great insight and knowledge. When things did not go quite as expected with my first egg retrieval, she quickly put a new plan in place and thoroughly explained next steps and the chances of the next cycle working, which helped me feel calm and optimistic.
[RMA of New York] is definitely a very big clinic, but I really enjoyed going to the Downtown office, which is much smaller than the main office on the UES. I never waited very long for my monitoring appointments and I almost always saw my actual doctor, which allowed me to ask her any questions in person and to find out next steps right then and there during the monitoring appointment.
How was your experience with Kimberley Thornton at RMA of New York?
I would highly recommend Dr. Thornton and had a really positive experience going through IVF under her care. As difficult as the process is, she always made me feel at ease and helped me to stop stressing by answering all of my questions (and very promptly) with great insight and knowledge. When things did not go quite as expected with my first egg retrieval, she quickly put a new plan in place and thoroughly explained next steps and the chances of the next cycle working, which helped me feel calm and optimistic. She is a knowledgeable and experienced doctor, very kind with great bedside manner, and I truly trusted her opinion and recommendations. I can't recommend her enough.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton was always available to answer my questions and usually responded within a few hours. I truly trusted her advice and she always eased any concerns I had throughout the IVF process, and she treated me with patience and compassion.
Describe your experience with your nurse at RMA of New York.
The nurses and my coordinator were great. Always very responsive and would call back very quickly if I had questions.
Describe your experience with RMA of New York.
RMA of NY is definitely a very big clinic, but I really enjoyed going to the Downtown office, which is much smaller than the main office on the UES. I never waited very long for my monitoring appointments and I almost always saw my actual doctor, which allowed me to ask her any questions in person and to find out next steps right then and there during the monitoring appointment.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments were really easy. I was usually in and out of the office within 30 minutes. I was always able to schedule the time that I wanted, which made it easy to manage before work.
10
Doctor
Kimberley Thornton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Successful
NPS
10
NPS
10
Age 35 - 39
1 Egg Freezing
PCOS
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Under his [Dr. Daniel Stein] care, we thawed my eggs, made embryos and did our first FET in March. It worked and I am now 9 weeks pregnant and cannot thank Dr. Stein and the RMA team enough for their expertise, professionalism, and kind demeanor...Don't expect to see Dr. Stein every visit - he is there for the important stuff but you will see nearly everyone during your monitoring
RMA of NY only practices eSET. They will not do multiples...LOVE that they have a financial coordinator who handled my insurance. I do wish you could request your monitoring appt time online vs always having to call them on a weekly basis but they were pretty good about getting me the time I needed each week.
How was your experience with Daniel Stein at RMA of New York?
have been a patient of Dr. Stein's since 2018 when I decided to freeze my eggs at 34 y/o. Now at 38, I was diagnosed with PCOS so back to Dr. Stein we went! Under his care, we thawed my eggs, made embryos and did our first FET in March. It worked and I am now 9 weeks pregnant and cannot thank Dr. Stein and the RMA team enough for their expertise, professionalism, and kind demeanor. I am so happy I decided to freeze my eggs with Dr. Stein's recommendation when I did and found out recently that RMA of NY has one of the best, if not the best, success rates for successful pregnancies from frozen eggs. We will definitely be back for our second child and will forever be grateful for making our dreams of having children possible for us.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Don't expect to see Dr. Stein every visit - he is there for the important stuff but you will see nearly everyone during your monitoring
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I was always greeted in a warm and professional manner and never felt like just another number.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
After being diagnosed at 38 with PCOS, we went straight to IVF and Dr. Stein did not recommend IUI or any other treatment.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jackie )
Jackie called me weekly - I never met her in person but she always gave me my results and talked me through my next steps.
Describe your experience with RMA of New York.
LOVE that they have a financial coordinator who handled my insurance. I do wish you could request your monitoring appt time online vs always having to call them on a weekly basis but they were pretty good about getting me the time I needed each week.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
For my original egg freezing in 2018, we paid out of pocket about 14k as this wasn't covered by insurance. For our IVF cycle with ICSI, insurance covered us less 10% out of pocket to RMA. I think we paid less than $1500 all in to date.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA of NY only practices eSET. They will not do multiples.
10
Doctor
Daniel Stein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 40
1 IVF
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Flisser was always thorough and explained things as many times as I needed to hear them. My husband also felt very comfortable with how Dr. Flisser spoke to him during our later monitoring appointments. There was one time that I wanted to try a different schedule of medications than what was suggested. Dr. Flisser was open to my concerns and we were able to adjust the initial plan to something I felt more comfortable with.
Morning monitoring [at RMA of New York] was very organized and ran smoothly. All of the doctors I saw were very kind and thorough even though they weren’t my primary doctor. Whenever I had questions, it was easy to leave a message and someone always returned my call the same day...[the nurses] were always very detailed in reporting results and never hesitated to co silt Dr. flisser if I had a question they couldn’t answer.
How was your experience with Eric Flisser at RMA of New York?
Dr. Flisser was always thorough and explained things as many times as I needed to hear them. My husband also felt very comfortable with how Dr. Flisser spoke to him during our later monitoring appointments. There was one time that I wanted to try a different schedule of medications than what was suggested. Dr. Flisser was open to my concerns and we were able to adjust the initial plan to something I felt more comfortable with.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Ask questions! Dr. Flisser will explain everything in depth
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr. Flisser was always very kind and compassionate but also direct and honest- he answered my questions thoroughly and never hesitated to say when he didn’t know the answer to a question. It was a nice surprise that I was able to be seen by him during my monitoring appointments.
Describe your experience with the nursing staff at RMA of New York.
There were 2 nurses who typically contacted me with results- Sam and Ariel. They were always very detailed in reporting results and never hesitated to co silt Dr. flisser if I had a question they couldn’t answer.
Describe your experience with RMA of New York.
Morning monitoring was very organized and ran smoothly. All of the doctors I saw were very kind and thorough even though they weren’t my primary doctor. Whenever I had questions, it was easy to leave a message and someone always returned my call the same day.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments ran smoothly. Some days were busier than others. On average, I spent about 30 minutes in the office for bloodwork and ultrasound
Describe the costs associated with your care under Eric Flisser at RMA of New York.
Overall, we spent approximately 8k for an egg retrieval and FET
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Flisser explained that in my specific case, he would recommend to begin with a single embryo transfer. He explained the risks in a multi embryo transfer and why it wasn’t the best choice for me at this time. I felt completely comfortable with his recommendation and rationales.
10
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
9
NPS
9
Age 38 - 39
1 IVF
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Flisser was always very professional and straightforward during my treatment. During our consultation he advised I start IVF given my age and difficulty conceiving, but I opted for IUI to begin and he was supportive. I wish I had started IVF sooner and trusted his counsel more...He was very straightforward and answered my questions without making me feel like I was taking up too much of his times...
RMA handles a lot of patients. Some staff were very professional and kind and others were very brusque. Morning hours started 6:45ish...Dr. Flisser's nursing team communicated well and compassionately. His IVF coordinator was also helpful with all of our questions...The people who handle transactions tend to be the least friendly. The financial coordinators are nice but I'm sure they have to deal with a lot of questions and blowback for what isn't covered by insurance...
How was your experience with Eric Flisser at RMA of New York?
I really enjoyed my experience with Dr. Flisser and his team. He was very straightforward and answered my questions without making me feel like I was taking up too much of his times. And I was able to conceive after my first cycle, so I'm very pleased with how effective the protocol was.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
He can be pretty straightforward, so if you need someone more delicate with news, then Flisser might not be the right fit.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr. Flisser was always very professional and straightforward during my treatment. During our consultation he advised I start IVF given my age and difficulty conceiving, but I opted for IUI to begin and he was supportive. I wish I had started IVF sooner and trusted his counsel more. During my scans, egg retrieval and FET, I appreciated his candor and kindness throughout a challenging process.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
Gonal F, Menopur, Cet, Dual Trigger
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Samantha)
Dr. Flisser's nursing team communicated well and compassionately. His IVF coordinator was also helpful with all of our questions.
Describe your experience with RMA of New York.
RMA handles a lot of patients. Some staff were very professional and kind and others were very brusque. Morning hours started 6:45ish so I can understand that some people aren't morning people. The people who handle transactions tend to be the least friendly. The financial coordinators are nice but I'm sure they have to deal with a lot of questions and blowback for what isn't covered by insurance.
Describe your experience with your monitoring appointments at RMA of New York.
Going earlier was better, and often worked, especially since my work starts promptly at 8am. But later patients would run into backups for monitoring.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
Embryology and PGT were all out of pocket (~$4000K). Insurance covered everything else, except for a co-pay each visit.
What specific things went wrong at RMA of New York?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of New York.
It took a really long time for my medical files to get to my MFM once I graduated from RMA. That was really annoying.
9
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 39
1 Egg Freezing
1 Embryo Freezing
Black or African-American
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Jackson-Bey] displayed her strengths and that is first her expertise/knowledge in this area or field. She exhibit that she have mastered the skill of time management not allowing me wait long periods of time despite me arriving late to appointment. She is the fastest doctor I have seen in the health care system who knows where to begin when entering the treatment room and end it by asking if I have any questions for her. Her tone and delivery of information as well as the level of care made my experience a memorable one....
It [RMA of New York] was a well-oil machine. I was given appointments for monitoring and the appointments time were convenient for me as I was scheduled to be at my work place a certain time...This RN played a significant role where I gained the confidence to learn how to inject myself with the medication...The written instructions sent me via email was clear, specific, detail and this made my experience injecting the medication an smooth and educational process...
How was your experience with Tia Jackson-Bey at RMA of New York?
There are no weaknesses I detected from Dr. Tia Jackson-Bey during my experience. She displayed her strengths and that is first her expertise/knowledge in this area or field. She exhibit that she have mastered the skill of time management not allowing me wait long periods of time despite me arriving late to appointment. She is the fastest doctor I have seen in the health care system who knows where to begin when entering the treatment room and end it by asking if I have any questions for her. Her tone and delivery of information as well as the level of care made my experience a memorable one.
What's one piece of advice would you give a prospective patient of Tia Jackson-Bey at RMA of New York?
"You are in good hands" as Dr. Tia Jackson-Bey said to me on Friday September 2, 2022 before my egg retrieval procedure.
During treatment, were you treated like a number or a human with Tia Jackson-Bey at RMA of New York?
Her professionalism and work ethic is what made me feel like a human being. Her expertise/knowledge, her communication, tone and delivery of information is what made me feel like a human being. She is also fast/quick where patients are not waiting long periods of time.
Describe the protocols Tia Jackson-Bey used in your cycles at RMA of New York and their degree of success.
I did not have the funds and was waiting for the paperwork to be completed with the company RMA contracts to be approved for a loan. The strategy that Dr. Tia Jackson-Bey recommended was take birth control to hold off my cycle and give time for the paperwork to be completed for 10 days and then start my cycle. Or I could wait until the end of August to begin a new cycle. She gave me options to choose. Secondly, after choosing to take birth control and assessing that it did not work at time of appointment. She recommend that I return back to the clinic another week for assessment. By then I was recommend to take one of the injections medication before returning. The rationale for this was so that my paperwork can be completed within the time frame taking the birth control. Second, when the birth control did not work the injection medication was the next option. That did not work as only one follicle developed so waiting for my next cycle to come was the last option which was a success and started treatment.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Lucy Arnerich-Hatch )
There are no weaknesses I detected from Lucy Arnerich-Hatch. This RN played a significant role where I gained the confidence to learn how to inject myself with the medication. She is extremely patient, allowed me to stop her to obtain more clarity even when I repeated myself over and over to her and she would confirm. The written instructions sent me via email was clear, specific, detail and this made my experience injecting the medication an smooth and educational process. I would ask her to please call me back when I was in case conference because it was extremely important to me to hear everything she had to say although I would get an email. She is a teacher and love everything about her professionalism. During my tutorial, she had a sample to show me how to mix the medication and inject.
Describe your experience with RMA of New York.
There are cleaning supplies everywhere front desk, waiting area, bathroom and in the treatment rooms. The clinic is clean and spacious. The staff are accommodating and clean the chairs and pen upon request. Even if they did, they do it again for me to see and feel comfortable. There no weaknesses I have detected about this location.
Describe your experience with your monitoring appointments at RMA of New York.
It was a well-oil machine. I was given appointments for monitoring and the appointments time were convenient for me as I was scheduled to be at my work place a certain time.
Describe the costs associated with your care under Tia Jackson-Bey at RMA of New York.
I don't understand questions.
Describe Tia Jackson-Bey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I do not have any comments for this question. I am pleased with what I intended to do and Dr. Tia Jackson-Bey assisted me achieving goal.
10
Doctor
Tia Jackson-Bey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
10
Age 37
Uterine Fibroids
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
it’s also comforting to know she [Dr. Sekhon] went through this exact process herself...She took an hour just to walk us through the biology & science behind IVF and in very clear ways for my husband and I to understand. She herself opted for embryo banking in order to preserve fertility, which is what my husband and I are looking to do, so it’s also comforting to know she went through this exact process herself...
[RMA of New York] Very organized and there are several locations for convenience. The Madison Ave location was very clean. Haven’t really come across any weaknesses as of yet but I have only been through my consultation...[nurse was] Very friendly, sweet and organized and asked what she could do to enhance our experience...
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is amazing. She took an hour just to walk us through the biology & science behind IVF and in very clear ways for my husband and I to understand. She herself opted for embryo banking in order to preserve fertility, which is what my husband and I are looking to do, so it’s also comforting to know she went through this exact process herself. Another quick note, I had originally had an appt. set with another RMA Dr, but after reading reviews, I really wanted to work with De Sekhon, but her earliest appt wasn’t until Nov. She is very active on social media so I sent her an IG DM asking if she thought it would be too risky to wait until then since I have a looming 37th birthday in November - she responded so fast offering me a more immediate appt. since she had a cancelation from another patient who was already pregnant. Just another above and beyond action. She’s great!
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Have all of your questions ready because she will absolutely give you the time to ask them
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon is amazing. She took an hour just to walk us through the biology & science behind IVF and in very clear ways for my husband and I to understand. She herself opted for embryo banking in order to preserve fertility, which is what my husband and I are looking to do, so it’s also comforting to know she went through this exact process herself. I highly recommend her to anyone!
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Have not started anything yet but on track to proceed with IVF for embryo banking. We did bloodwork on the first visit and my husband will go back in a week or so for semen analysis.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kyra)
Very friendly, sweet and organized and asked what she could do to enhance our experience
Describe your experience with RMA of New York.
Very organized and there are several locations for convenience. The Madison Ave location was very clean. Haven’t really come across any weaknesses as of yet but I have only been through my consultation.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
$60 copay for Consultation but treatment will run me somewhere around $20k because insurance does not cover embryo banking unless you are deemed infertile, but I am doing this to prolong my fertility since I’m not yet ready to have a child but am close to 37. Sad that insurance doesn’t see a need to cover cost if you are simply not ready. The $20k doesn’t include $4k frozen embryo transfer.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Endometriosis
Ashkenazi Jewish
Income $200K - $499K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He may not be the most outwardly warm doctor, but he is absolutely the best and absolutely cares about you as a patient...If you go with Stein; you can expect him to do all your procedures and have high confidence in success. I am so, so grateful for him. Please trust me- not all doctors at RMA are great, but Stein is AMAZING...use his email to contact him- he always answers quickly and listens to your concerns...If you stick with Stein, you will get a baby
Yes they [RMA of New York] have a lot of volume- I look at it as a good thing because they’ve seen it all. I am not a routine case, and they were able to treat me because of their experience. The multiple locations and early morning monitoring hours was very convenient...not all doctors at RMA are great, but Stein is AMAZING...The clinic only allows 1 embryo transfers...The clinic was run efficiently with minimal wait times and dependable instructions during monitoring. It made the experience reliable and not stressful since they were on top of everything
How was your experience with Daniel Stein at RMA of New York?
He may not be the most outwardly warm doctor, but he is absolutely the best and absolutely cares about you as a patient. Everyone else we went to told us we had no chance- Stein worked with us every step of the way and got us our positive FET on our 4th attempt. *clarificarion: he would have done every procedure. I asked to change doctors for my third transfer due to scheduling issues and that was my fault. The other doctor was terrible and the transfer was painful. If you go with Stein; you can expect him to do all your procedures and have high confidence in success. I am so, so grateful for him. Please trust me- not all doctors at RMA are great, but Stein is AMAZING.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Make sure he does your transfer! Quality of transfer changes doctor to doctor. It was extremely clear that he is extremely skilled at this. Also, use his email to contact him- he always answers quickly and listens to your concerns
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I was a number in a good way. The clinic was run efficiently with minimal wait times and dependable instructions during monitoring. It made the experience reliable and not stressful since they were on top of everything
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
After 2 failed transfers with untested embryos (I’m 30 and general consensus was testing wasn’t necessary), he did a battery of tests including PGT. He also did extended Lupron depot for my endometriosis. After 2 months, the third transfer was done by the other doctor who really inexperienced/highly painful (because of my request which I regretted immensely) and then the 4th with him was successful. If you stick with Stein, you will get a baby 💚
Describe your experience with RMA of New York.
Yes they have a lot of volume- I look at it as a good thing because they’ve seen it all. I am not a routine case, and they were able to treat me because of their experience. The multiple locations and early morning monitoring hours was very convenient
Describe your experience with your monitoring appointments at RMA of New York.
Very easy and convenient with no wait times
Describe the costs associated with your care under Daniel Stein at RMA of New York.
A lot lol
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
The clinic only allows 1 embryo transfers
10
Doctor
Daniel Stein
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 35 - 36
PCOS
Ashkenazi Jewish
Income $200K - $499K
Accountant
1st of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Flisser is straightforward and kind. For some, the stress and trauma of infertility may require a more sugar-coated approach but for me his style allowed me to feel supported, informed, and that I was in charge of my fertility and decisions. He was compassionate about my medical history and gave guidance that was truthful but addressed my specific concerns. I felt I could ask him anything and get a high quality, honest, well intentioned answer...
The office [RMA of New York] is a well run machine. It is efficient, clean, and organized. Once you go a few times you get the hang of how monitoring works so don’t be intimidated by the regularls who know what they’re doing. Mondays and Fridays are a little busy so prepare to wait a little longer...All the nurses at RMA are kind, helpful and supportive. They are your cheerleaders! Leyla in particular goes above and beyond to make her patients feel in control and provides comfort during what can be an otherwise isolating time...
How was your experience with Eric Flisser at RMA of New York?
Dr. Flisser is straightforward and kind. For some, the stress and trauma of infertility may require a more sugar-coated approach but for me his style allowed me to feel supported, informed, and that I was in charge of my fertility and decisions. He was compassionate about my medical history and gave guidance that was truthful but addressed my specific concerns. I felt I could ask him anything and get a high quality, honest, well intentioned answer.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Do not mistake his honest and straightforward nature for a lack of kindness or compassion. He is brilliant and an excellent resource.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr. Flisser helped me evaluate my options with regard to using embryos from a prior retrieval vs natural pregnancy. He was straightforward and kind and supported my decision to try naturally.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
I had frozen embryos from a previous cycle w Dr. grunfeld (retired in 2020). I came back to RMA to understand how IVF worked when you already had embryos and to evaluate my options. After a few cycles of trying on my own, Dr. Flisser allowed me to continue a natural cycle but with monitoring which helped me feel comforted that I wasn’t wasting my time and ultimately yielded a (so far) successful natural pregnancy!
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Leyla Bilali)
All the nurses at RMA are kind, helpful and supportive. They are your cheerleaders! Leyla in particular goes above and beyond to make her patients feel in control and provides comfort during what can be an otherwise isolating time.
Describe your experience with RMA of New York.
The office is a well run machine. It is efficient, clean, and organized. Once you go a few times you get the hang of how monitoring works so don’t be intimidated by the regularls who know what they’re doing. Mondays and Fridays are a little busy so prepare to wait a little longer. You are in good hands!
Describe the costs associated with your care under Eric Flisser at RMA of New York.
I was lucky to have my treatments mostly covered by my insurance but they are very good about confirming insurance upfront and making you aware of any potential costs.
10
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Endometriosis
PCOS
Uterine Fibroids
Black or African-American
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Every question I had she [Dr. Jackson-Bey] answered openly and honestly. As a women of color, it was important to me and my partner to find a doctor whom had familiarity of health concerns that arrises for my demographic...I felt as though I was Dr. Jackson Bey only patient when I knew I wasn't. I would say to also be patient with how fast she responds back to your email. Other than that, in my experience I had a wonderful with Dr. Jackson-Bey...
Nicole [nurse at RMA of New York] was amazing. She answered all my questions regardless of how many times I asked her. I never had to wait long when I had appointments and I was still able to make it to work on time...Strengths: Well organized, clean, respectful staff and nurses. No long waits. Weakness: You may not always see your Dr. Not ever time I has an early morning appointment that I was able to see my doctor...
How was your experience with Tia Jackson-Bey at RMA of New York?
When I first met Dr. Jackson-Bey I was open and honest about my bad experience from the previous fertility clinic. Going through fertility issues is alot emotionally and mentally. I expressed to Dr. Jackson-Bey my desires to have a child of my own. She went over my previous cycle as well as expressed why the cycle option she selected for me would be beneficial. From my first visit, I immediately experienced positive variations from my first clinic. She gave me 3D sonogram because I had some fibrous. She also was able to explain in detail what additional test as well as prenatal vitamins to help support me with my cycle.
What's one piece of advice would you give a prospective patient of Tia Jackson-Bey at RMA of New York?
Be positive. I struggled a-lot with not being empathetic. I felt as though I was Dr. Jackson Bey only patient when I knew I wasn't. I would say to also be patient with how fast she responds back to your email. Other than that, in my experience I had a wonderful with Dr. Jackson-Bey and her amazing staff at RMANY
During treatment, were you treated like a number or a human with Tia Jackson-Bey at RMA of New York?
Dr. Bey- Jackson was amazing. From our first consultation to my current situation she has been great. Every question I had she answered openly and honestly. As a women of color, it was important to me and my partner to find a doctor whom had familiarity of health concerns that arrises for my demographic. Dr. Bey- Jackson is the type of doctor that families having issues with infertility need.
Describe the protocols Tia Jackson-Bey used in your cycles at RMA of New York and their degree of success.
My first cycle that wasn't conducted at RMANY, I did a natural cycle. My first cycle didn't result in a pregnancy. After going over my results, it was discovered I had endometriosis and needed further treatment before going through another cycle. I also have PCOS and low thyroid issues. Dr. Jackson Bey suggested for this cycle I try a medicated cycle. I first started with injections to help me produce quality eggs. On the day of my egg retrieval, I could bailey walk and I didn't know why until my retrieval was over. Dr Jackson Bey was able to retrieve 40 eggs. From the 40, 30 eggs fertilized and 26 turned into embryos. At my previous clinic, my doctor was only able to retrieve 12 eggs and 7 fertilized and 4 turned into embryos . Me and my partner decided to do PGT testing to eliminate not having a successful cycle. We only tested 4 embryos and out of the 4, 1 came back abnormal. PGT wasn't covered by my insurance so it cost us about $2,400 and to have each embryo tested was $150 per embryo. Once we got the results back, we completed our Transfer in May and in 2 weeks we got the positive news that our prays have been answered and Dr. Jackson Bey confirmed that we were pregnant. I still cant believe it. Dr Jackson Bey was able to look at my medical history and determine the best cycle option for me and my partner.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Nicole Weitzel)
Nicole was amazing. She answered all my questions regardless of how many times I asked her. I never had to wait long when I had appointments and I was still able to make it to work on time.
Describe your experience with RMA of New York.
Strengths: Well organized, clean, respectful staff and nurses. No long waits. Weakness: You may not always see your Dr. Not ever time I has an early morning appointment that I was able to see my doctor. However, the Dr was just as experience and professional as my Dr.
Describe your experience with your monitoring appointments at RMA of New York.
Most appointments were in the am.
Describe the costs associated with your care under Tia Jackson-Bey at RMA of New York.
My medical insurance covered my cycle. My out of pocket cost were co-pays, cost of medication (varies by cycle), PGT testing ($2400) and embryo testing ($150 per embryo)
Describe Tia Jackson-Bey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Jackson Bey suggested one embryo transfer due to my age as well as the risk factors that come with multiple pregnancy. Me and my partner did desire to have twins but we understood and respected her expertise.
10
Doctor
Tia Jackson-Bey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Unknown Success
NPS
10
NPS
10
Age 45
Donor Eggs
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $100K - $199K
Operations
2nd of 2 Docs
2 IUI With Other Docs
7 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Great doctor [Dr. Buyuk] with excellent bedside manner. He is very well skilled inverse in fertility especially with patients of advanced maternal age. I felt listen to and well taken care of during my procedures and all pre meetings...made us feel very comfortable. During all of my monitoring sessions I was able to see him which is very different from the previous doctor that I had...
Great staff [RMA of New York] very compassionate and very friendly. They made the check in and recovery process very easy...Multiple locations, very skilled and train staff both front Dess clinical nursing in their finance team. You always know what you to expect. There are multiple locations that you can visit for your treatments that makes it very convenient. Being able to have access to your doctor and your clinical team is important. The communication is very open between calls and emails...
How was your experience with Erkan Buyuk at RMA of New York?
Great doctor with excellent bedside manner. He is very well skilled inverse in fertility especially with patients of advanced maternal age. I felt listen to and well taken care of during my procedures and all pre meetings. There was a time when I had a question about a medication and the nurse was out for the day so I sent him an email and he responded that he would take care of it. As opposed to pushing me off to the next day when the nurse was in. I really appreciate that.
What's one piece of advice would you give a prospective patient of Erkan Buyuk at RMA of New York?
Trust the process and ask lots of questions even the ones that seem trivial.
During treatment, were you treated like a number or a human with Erkan Buyuk at RMA of New York?
The doctor provided clear information about each procedure and our options. When we initially met he was interested in learning about me and my husband and made us feel very comfortable. During all of my monitoring sessions I was able to see him which is very different from the previous doctor that I had who was a partner. During the day of my transfer Dr. B was very informative very calm and the staff made me feel very comfortable.
Describe the protocols Erkan Buyuk used in your cycles at RMA of New York and their degree of success.
I did not do any of the stimulation medication’s with Dr. B. He took over my car after my previous doctor retired and he let me through my transfer.
Describe your experience with the nursing staff at RMA of New York.
Great staff very compassionate and very friendly. They made the check in and recovery process very easy.
Describe your experience with RMA of New York.
Multiple locations, very skilled and train staff both front Dess clinical nursing in their finance team. You always know what you to expect. There are multiple locations that you can visit for your treatments that makes it very convenient. Being able to have access to your doctor and your clinical team is important. The communication is very open between calls and emails.
Describe the costs associated with your care under Erkan Buyuk at RMA of New York.
Mostly covered by insurance. Out of pocket $17,000
Describe Erkan Buyuk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
NA
10
Doctor
Erkan Buyuk
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Male Factor
Uterine Fibroids
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sekhon] Seemed to understand my fear of time not being on my side for having children. Asked me how many kids I would like to have at initial consultation to know how to proceed treatment wise. Responded in a timely manner to all my emails. She called me personally to give me my positive pregnancy result which was unexpected and very appreciated...[her] approach was single embryo transfer...While she has many patients, I felt like my infertility struggle mattered
Strengths [of RMA New York] Early morning scan appointments making before work appointments possible. Multiple bloodwork fast and efficient. Helpful, easy to reach staff. Phone calls explaining results along with emails explaining medication instructions...responded to all my questions in a very timely manner. Weaknesses: mixup's can happen with co-pays. Ask for invoices to keep track.
How was your experience with Lucky Sekhon at RMA of New York?
She was kind, informative, knows her stuff! I always felt like I was in good hands. While she has many patients, I felt like my infertility struggle mattered. I consider myself lucky to have been referred to her.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Make an appointment for a consultation if you are struggling trying to conceive.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Seemed to understand my fear of time not being on my side for having children. Asked me how many kids I would like to have at initial consultation to know how to proceed treatment wise. Responded in a timely manner to all my emails. She called me personally to give me my positive pregnancy result which was unexpected and very appreciated.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
My care coordinator was responded to all my questions in a very timely manner. Very caring and respectful.
Describe your experience with RMA of New York.
Strengths: Early morning scan appointments making before work appointments possible. Multiple bloodwork fast and efficient. Helpful, easy to reach staff. Phone calls explaining results along with emails explaining medication instructions. Weaknesses: mixup's can happen with co-pays. Ask for invoices to keep track.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments ran like a well oiled machine. Blood work then within minutes I was always called to a room for my monitoring. Hours started early so I was able to go to work right after my appointments.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
Around 7K
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
My doctor's approach was single embryo transfer.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 31
1 IVF
Male Factor
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
From consult to procedures, Dr. Lederman was always very informative, while also being very encouraging. It was very easy to trust him from the start. He has a very comforting demeanor, and always made sure to explain what was going on, and what he was seeing during scans...always had a caring demeanor, really took the time to walk you through what he was seeing and make sure all questions were answered.
There were definitely a lot of nice things about working with RMA, including - incredible staff - no waitlist, we were able to start treatment right away - consistent monitoring was very reassuring - monitoring appointments were early in the morning so did not interfere with my work schedule - very thorough medication instructions - financial coordinator to help decipher what insurance covered
How was your experience with Matthew Lederman at RMA of New York?
From consult to procedures, Dr. Lederman was always very informative, while also being very encouraging. It was very easy to trust him from the start. He has a very comforting demeanor, and always made sure to explain what was going on, and what he was seeing during scans.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Dr. Lederman always had a caring demeanor, really took the time to walk you through what he was seeing and make sure all questions were answered.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
We went right to IVF after being diagnosed with MFI. We did ICSI and I was under the antagonist protocol. We saw success with this first round
Describe your experience with the nursing staff at RMA of New York.
The nurses with RMA are amazing. Always prompt, personable, and super helpful. There was never a time where I had to follow up or reach out for something I didn’t get - they were on top of it all!
Describe your experience with RMA of New York.
There were definitely a lot of nice things about working with RMA, including - incredible staff - no waitlist, we were able to start treatment right away - consistent monitoring was very reassuring - monitoring appointments were early in the morning so did not interfere with my work schedule - very thorough medication instructions - financial coordinator to help decipher what insurance covered
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
If I remember correctly, without the medication and without insurance the procedure was around $18,000
10
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
10
Clinic
RMA of New York
Westchester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 37 - 38
5 IUI
Male Factor
Income $100K - $199K
1st of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Jovana Lekovich] is very professional but knows how to talk to you like a friend. She explains things very clearly and is very knowledgeable on everything. Plus her nurse is very helpful and nice...After having my miscarriage, I set an appointment to meet with her again. She was so compassionate and helpful with getting me to understand why.
The NEW Brooklyn office [RMA of New York] is beautiful and so spread out. Especially during this time it’s easy to socially distance, clean, and feel comfortable. All the rooms they take you to are big also...Lori [nurse at RMA] is the BEST. She always gets back to you quickly and is on top of everything. She is very nice also...She [Dr. Lokevich] is very professional but knows how to talk to you like a friend. She explains things very clearly and is very knowledgeable on everything.
How was your experience with Jovana Lekovich at RMA of New York?
After having my miscarriage, I set an appointment to meet with her again. She was so compassionate and helpful with getting me to understand why. At the end of the conversation I told her I wish she could follow me to the end of any of my pregnancy (delivery room) and she laughed and said me too.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Follow her instructions and you will be successful.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
She is very professional but knows how to talk to you like a friend. She explains things very clearly and is very knowledgeable on everything. Plus her nurse is very helpful and nice.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I use clomid and then ovidrel when they told me I was ready to do IUI.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Lori traut-savino )
Lori is the BEST. She always gets back to you quickly and is on top of everything. She is very nice also.
Describe your experience with RMA of New York.
The NEW Brooklyn office is beautiful and so spread out. Especially during this time it’s easy to socially distance, clean, and feel comfortable. All the rooms they take you to are big also. Love it there and highly recommend it to anyone.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I cannot remember actual number but she did take my insurance. Some part I had to pay out of pocket for.
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 33
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
European
South Asian
Income $100K - $199K
2nd of 2 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Lekovich and her entire team were great. They took their time explaining everything and answering my questions. I didn’t feel rushed at all...She’s an extremely intelligent doctor with tons of knowledge. She’s published peer reviewed research papers and is ultra competent. I’m very excited to work with her, and she’s already been more thorough and proactive in 1 visit than my other doctor was through two retrievals and two transfers...
The clinic [RMA of New York] is brand new, they just moved to that location. They now provide way more services on site instead of having to go to other RMA facilities for procedures such as egg retrieval or egg transfer...Dr. Lekovich and her entire team were great. They took their time explaining everything and answering my questions. I didn’t feel rushed at all...
How was your experience with Jovana Lekovich at RMA of New York?
She’s an extremely intelligent doctor with tons of knowledge. She’s published peer reviewed research papers and is ultra competent. I’m very excited to work with her, and she’s already been more thorough and proactive in 1 visit than my other doctor was through two retrievals and two transfers.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Have all your questions ready for her and make sure your medical history is already sent to her office before your appointment.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich and her entire team were great. They took their time explaining everything and answering my questions. I didn’t feel rushed at all. I’m extremely excited to work with Dr. Lekovich. I can already tell she will do everything in her power to help me.
Describe your experience with RMA of New York.
The clinic is brand new, they just moved to that location. They now provide way more services on site instead of having to go to other RMA facilities for procedures such as egg retrieval or egg transfer.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Most is covered by insurance. I’ve paid copay’s and a few out of pocked fees
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
9
NPS
10
Age 33 - 35
5 IUI
2 IVF
PCOS
Unexplained
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Flisser walked me through every step carefully and with sympathy. I always got a response right away whenever I had a question, even off hours. He gave me options instead of pushing me to follow something specific. When our first retrieval did not have healthy embryos he called me personally and explained what had happened. He also made adjustments to my next cycle. I will definitely recommend him....
The clinic [RMA of New York] is very organized. They are open everyday and available on the phone 24/7. The first monitoring appointment is at 645am which allows me to go before work. They have a routine which allows for less waiting time. All the staff is very friendly and understanding...I always got a response right away whenever I had a question, even off hours...
How was your experience with Eric Flisser at RMA of New York?
Doctor Flisser walked me through every step carefully and with sympathy. I always got a response right away whenever I had a question, even off hours. He gave me options instead of pushing me to follow something specific. When our first retrieval did not have healthy embryos he called me personally and explained what had happened. He also made adjustments to my next cycle. I will definitely recommend him.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Have all questions ready before appointment.
Describe your experience with RMA of New York.
The clinic is very organized. They are open everyday and available on the phone 24/7. The first monitoring appointment is at 645am which allows me to go before work. They have a routine which allows for less waiting time. All the staff is very friendly and understanding.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
Health insurance covered most of my cycle
9
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
0
NPS
0
Age 31
Ashkenazi Jewish
Income $200K - $499K
Consultant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Absolutely horrible experience with this doctor [Dr. Jovana Lekovich]. Fertility treatments are very sensitive and she was horrible to me. Am in shock a medical professional spoke to me the way she did. She was rude, condescending, dismissive, and weirdly diagnosed me with a disorder completely outside her area of expertise just to put me down and make me feel bad
N/a the [RMA of New York] clinic was fine but I was so traumatized by this doctor that I can’t really ever go back. Such a horrible experience. As a patient, I feel like I can at least expect basic kindness and social skills from my doctor [Dr. Jovana Lekovich] and I did not get that from this one at all...Absolutely horrible experience with this doctor. Fertility treatments are very sensitive and she was horrible to me. Am in shock a medical professional spoke to me the way she did. She was rude, condescending, dismissive, and weirdly diagnosed me with a disorder completely outside her area of expertise just to put me down and make me feel bad
How was your experience with Jovana Lekovich at RMA of New York?
Absolutely horrible experience with this doctor. Fertility treatments are very sensitive and she was horrible to me. Am in shock a medical professional spoke to me the way she did. She was rude, condescending, dismissive, and weirdly diagnosed me with a disorder completely outside her area of expertise just to put me down and make me feel bad
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Avoid at all costs
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Horrible horrible bedside manner
Describe your experience with RMA of New York.
N/a the clinic was fine but I was so traumatized by this doctor that I can’t really ever go back. Such a horrible experience. As a patient, I feel like I can at least expect basic kindness and social skills from my doctor and I did not get that from this one at all
What specific things went wrong at RMA of New York?
  • Lost paperwork
0
Doctor
Jovana Lekovich
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
Brooklyn
NPS
Operations
2 of 5
Scheduling
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5