RMA of New York

17 doctors work here

Rated 7.8
Strongly recommend: 56%Neutral: 22%Don't recommend: 22%7.8
56% strongly recommend
368 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.5
7.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
5,633
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
17 doctors work here
8.1
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
3 Reviews
Rated 9.9
Strongly recommend: 100%9.9
Jeffrey Klein
RMA of New York
87% strongly recommend
18 Reviews
Rated 9.2
Strongly recommend: 87%Neutral: 8%Don't recommend: 5%9.2
Eric Flisser
RMA of New York
81% strongly recommend
36 Reviews
Rated 9
Strongly recommend: 81%Neutral: 13%Don't recommend: 7%9
Lucky Sekhon
RMA of New York
77% strongly recommend
21 Reviews
Rated 9
Strongly recommend: 77%Neutral: 15%Don't recommend: 8%9
Joseph Davis
RMA of New York
69% strongly recommend
12 Reviews
Rated 8.8
Strongly recommend: 69%Neutral: 24%Don't recommend: 8%8.8
Matthew Lederman
RMA of New York
63% strongly recommend
29 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 15%Don't recommend: 23%8.5
Daniel Stein
RMA of New York
55% strongly recommend
68 Reviews
Rated 8.2
Strongly recommend: 55%Neutral: 30%Don't recommend: 15%8.2
Jovana Lekovich
RMA of New York
49% strongly recommend
13 Reviews
Rated 8.1
Strongly recommend: 49%Neutral: 44%Don't recommend: 7%8.1
Alan Copperman
RMA of New York
62% strongly recommend
44 Reviews
Rated 7.9
Strongly recommend: 62%Neutral: 14%Don't recommend: 24%7.9
Tanmoy Mukherjee
RMA of New York
61% strongly recommend
24 Reviews
Rated 7.6
Strongly recommend: 61%Neutral: 8%Don't recommend: 31%7.6
Benjamin Sandler
RMA of New York
40% strongly recommend
28 Reviews
Rated 6.3
Strongly recommend: 40%Neutral: 23%Don't recommend: 37%6.3
Lawrence Grunfeld
RMA of New York
29% strongly recommend
26 Reviews
Rated 6
Strongly recommend: 29%Neutral: 27%Don't recommend: 45%6
Kimberley Thornton
RMA of New York
4% strongly recommend
9 Reviews
Rated 3.4
Strongly recommend: 4%Neutral: 18%Don't recommend: 78%3.4
Rachel Gerber
RMA of New York
strongly recommend
0 Reviews
Rated
Tia Jackson-Bey
RMA of New York
strongly recommend
0 Reviews
Rated
Show 13 more

This clinic has 6 offices

Brooklyn
26 Court Street, Suite 2710
Brooklyn, NY 11242
718-532-8700
NY - Downtown
594 Broadway, Suite 1011
New York, NY 10012
212-906-7900
NY - Eastside
635 Madison Avenue, 10th Floor
New York, NY 10022
212-756-5777
NY - Mount Sinai
5 East 98th Street, 2nd Floor
New York, NY 10029
212-906-7900
NY - Westside
200 West 57th Street, Suite 900
New York, NY 10019
212-256-8200
Westchester
311 North Street, Suite 310
White Plains, NY 10605
914-997-6200
Show 4 more

368 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Age 31 - 33
4 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Lederman] told us that my egg count was low but not to worry, we had options that could work for us. He told us it might take a few egg retrievals based on my diagnosis, but that he was confident that he could help us have a baby of our own. Throughout the process, Dr. Lederman was to the point with good and bad news, but delivered news in such a caring manner.
I loved the nurses at RMA White Plains. I can get light headed with giving blood and Shakira always talked me through it and let me lie back and relax while she took blood. She always told me she was routing for me and I could really see her compassion...Sometimes the White Plains office can get very busy. Fridays especially. Request early appointment times if you can, as those seemed to have the shortest wait. Other than that, the staff kept everything moving efficiently.
How was your experience with Matthew Lederman at RMA of New York?
When we first met with Dr. Lederman, I explained my symptoms and shortly thereafter we went into another room to look at my ovaries on ultrasound. Immediately, he told us that my egg count was low but not to worry, we had options that could work for us. He told us it might take a few egg retrievals based on my diagnosis, but that he was confident that he could help us have a baby of our own. Throughout the process, Dr. Lederman was to the point with good and bad news, but delivered news in such a caring manner. I really felt like he was always on my team, and routing for our success.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Trust that he is trying to find the right protocol for your body. Everyone is different and one protocol will not produce the same results for two different people.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Dr. Lederman always remembered my case when he saw me during treatments. He was always so kind and personable, and so empathetic when we didn’t get results we were looking for.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
We used a few protocols, but the one that worked for me was estrogen priming (patches). This produced the most amount of follicles for me, and resulted in two PGS normal embryos. Previously we had used birth control before cycle starts but that seemed to suppress me too much.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Shakira - nurse for bloods. Andrea - coordinator )
I loved the nurses at RMA White Plains. I can get light headed with giving blood and Shakira always talked me through it and let me lie back and relax while she took blood. She always told me she was routing for me and I could really see her compassion. She and Audrey are the sweetest.
Describe your experience with RMA of New York.
Sometimes the White Plains office can get very busy. Fridays especially. Request early appointment times if you can, as those seemed to have the shortest wait. Other than that, the staff kept everything moving efficiently.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Insurance covered most treatments for us other than anesthesia and embryo testing.
10
Doctor
Matthew Lederman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
Westchester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Age 37 - 39
2 IUI
2 IVF
2 Egg Freezing
Unexplained
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We were pretty defeated when we switched to Dr. Lederman. He was patient and understanding. 2 frozen embryos has lead to our 18 month old daughter and another baby on the way. I would highly recommend him!...Meds and timing were adjusted for optimal results before the retrieval. Transfer was pushed back a week for optimal hormone levels...they enforced embryo testing before transfer.
[RMA of New York] enforced embryo testing before transfer......I like that I was able to go to any location in NY before my first pregnancy. There was a bit of a mishap before my first pregnancy on when to start taking my meds. However, both the doctor and head nurse called me to apologize for the error. The on-call doctor was able to calm my nerves and schedule an appointment right away when I thought I had a miscarriage with my second...I was called by 2 different nurses on the same day with different medication instructions.
How was your experience with Matthew Lederman at RMA of New York?
We were pretty defeated when we switched to Dr. Lederman. He was patient and understanding. 2 frozen embryos has lead to our 18 month old daughter and another baby on the way. I would highly recommend him!
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Don’t be afraid to ask questions, he is patient and understanding.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Even though they were busy they didn’t rush you in and out. They patiently answered all of your questions.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
Meds and timing were adjusted for optimal results before the retrieval. Transfer was pushed back a week for optimal hormone levels.
Describe your experience with the nursing staff at RMA of New York.
The staff was all friendly and would call to communicate all results.
Describe your experience with RMA of New York.
I like that I was able to go to any location in NY before my first pregnancy. There was a bit of a mishap before my first pregnancy on when to start taking my meds. However, both the doctor and head nurse called me to apologize for the error. The on-call doctor was able to calm my nerves and schedule an appointment right away when I thought I had a miscarriage with my second. Front desk staff in Westchester are very friendly.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
I believe when did retrieval and transfer was about $17k.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I like that they enforced embryo testing before transfer.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I was called by 2 different nurses on the same day with different medication instructions.
10
Doctor
Matthew Lederman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
Westchester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 32
3 IUI
IVF
Unexplained
European
Income $500K+
Marketer or PR
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon had the best bedside manner of any doctor I have worked with. She is sympathetic and listened to all concerns...she was caring and compassionate throughout the way. She also answered my emails when needed which put us at ease...Don’t be afraid to ask questions. She never acts like a question is stupid...
The nursing staff [at RMA of New York] gave all of the medication instructions and helped answer any questions...there are multiple locations so you aren’t dealing with an office being closed when your treatment needs it. Despite it being a big operation, I didn’t feel like it was impersonal. They are pretty responsive and everyone for the most part was friendly. I did have one scheduling mixup for my IUI...
How was your experience with Lucky Sekhon at RMA of New York?
We saw Dr. Sekhon after 8 months of trying after a miscarriage. We tried one IUI (after doing two rounds with another clinic) and then went to IVF. Our retrieval resulted in 18 eggs with 4 genetically normal embryos. Our first transfer was successful and I am currently pregnant. Not only did Dr. Sekhon make us successful, she was caring and compassionate throughout the way. She also answered my emails when needed which put us at ease. Would recommend her to anyone looking for treatment!
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don’t be afraid to ask questions. She never acts like a question is stupid (even if it probably is).
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon had the best bedside manner of any doctor I have worked with. She is sympathetic and listened to all concerns.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff gave all of the medication instructions and helped answer any questions
Describe your experience with RMA of New York.
I like how there are multiple locations so you aren’t dealing with an office being closed when your treatment needs it. Despite it being a big operation, I didn’t feel like it was impersonal. They are pretty responsive and everyone for the most part was friendly. I did have one scheduling mixup for my IUI.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
My treatments were mostly covered under my works fertility benefits
10
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2021, Successful
10
9
Age 27 - 32
3 IUI
1 IVF
PCOS
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Flisser truly cares about his patients. When I had a recent miscarriage he was so supportive, caring and showed genuine empathy for my ordeal. He is a great doctor and person...Wonderful doctor who truly cares for his patients wellbeing. He understand how much we want to build our gmail it and he does everything he can to make it happen. Very compassionate and caring person...
Sometimes it [RMA of New York] does have a factory type feeling and like I am just another number, however, I have had an overall extremely positive experience there and have gotten great care...Sometimes it can be hard to reach some of the nurses and coordinators etc but they are all very helpful and compassionate people and there to help as much as they can...
How was your experience with Eric Flisser at RMA of New York?
Wonderful doctor who truly cares for his patients wellbeing. He understand how much we want to build our gmail it and he does everything he can to make it happen. Very compassionate and caring person and it’s a pleasure to have him as our doctor.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr. Flisser truly cares about his patients. When I had a recent miscarriage he was so supportive, caring and showed genuine empathy for my ordeal. He is a great doctor and person.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Samantha )
Sometimes it can be hard to reach some of the nurses and coordinators etc but they are all very helpful and compassionate people and there to help as much as they can.
Describe your experience with RMA of New York.
Sometimes it does have a factory type feeling and like I am just another number, however, I have had an overall extremely positive experience there and have gotten great care. I would recommend this clinic to others as it as helped me have my son and hopefully more children in the future.
Describe your experience with your monitoring appointments at RMA of New York.
I couldn’t always go during monitoring hours and the clinic was pretty accommodating with the times that worked for me.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
10
Doctor
Eric Flisser
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 34 - 35
2 IUI
2 IVF
Donor Sperm
Other
Ashkenazi Jewish
Income $200K - $499K
Operations
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon always treated me so kindly and spoke to me with past knowledge of my visits and our conversations... I am an LGBTQ person, I am overweight, and often Doctors treat me as lesser than for these reasons. Dr. Sekhon never made me feel like there was anything wrong or different about me. From our first consultation where she took my wife and me through our fertility options through our last visit she was kind, thoughtful, helpful, caring, knowledgeable, and patient as I had many questions throughout the process. Anytime I had a set back she was reassuring that it wasn't my fault and she had a course of action and next steps ready to go. Throughout my treatments I didn't see Dr. Sekhon for most monitoring appointments, but when I would see he
[My IVF Coordinator at RMA of New York] was extremely helpful in organizing medications, ensuring I had what I needed as far as syringes and needles, and making sure any and all documentation I needed to complete before treatments were done...[staff] was always respectful to me as an LGBTQ person...Coordinating shipping of Donor sperm vials from the cryobank to RMA was extremely simple. RMA has a clear process of where to ship and how to notify them.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is the most compassionate doctor I have ever worked with (fertility or otherwise). I am an LGBTQ person, I am overweight, and often Doctors treat me as lesser than for these reasons. Dr. Sekhon never made me feel like there was anything wrong or different about me. From our first consultation where she took my wife and me through our fertility options through our last visit she was kind, thoughtful, helpful, caring, knowledgeable, and patient as I had many questions throughout the process. Anytime I had a set back she was reassuring that it wasn't my fault and she had a course of action and next steps ready to go. Throughout my treatments I didn't see Dr. Sekhon for most monitoring appointments, but when I would see her at transfers it was as if no time had past. She knew me, my history, and made me feel comfortable in a situation that could be categorized as extremely scary and uncomfortable.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Fertility treatments can be an extremely unknown and scary process. Trust that Dr. Sekhon is taking your situation into consideration and truly cares about your outcome with each step of the process.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon always treated me so kindly and spoke to me with past knowledge of my visits and our conversations. She often brought up my partner and spoke of her fondly (she could not join appointments due to covid). She was truly invested in the outcome of each procedure and answered any and all questions I had. I never felt rushed by her or that I was an inconvenience.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Dr. Sekhon had me start with an HSG to ensure I had no tubal blockage before starting treatment. If I had she would have made sure to focus on one ovary instead of the blocked. However, I did not have any blockages and started with two unmedicated IUI cycles as there was no reason to believe I couldn't get pregnant with just insemination. I did inject a trigger shot 36 hours before insemination. Due to having a limited number of Sperm Donor vials I consulted with Dr. Sekhon and we agreed moving to IVF would be a great next step. I worked with her team to get all documentation ready during IUI number two so we would be ready to move straight to IVF if needed. I did two egg retrievals using injectable stim medications and a trigger shot which both resulted in around 20 eggs being retrieved and 8 blastocysts sent of for PGT-A testing. I then had two frozen embryo transfers, the first not resulting in a pregnancy, and the second resulting in a pregnancy. Throughout both transfers I took Estrogen Pills and Progesterone injections to help maintain the pregnancy.
How competent was Lucky Sekhon at LGBTQ care?
Going into any new doctor situation is nerve wracking as an LGBTQ person, however, Dr. Sekhon never made me feel that way. She spoke to me as a person who wanted to get pregnant and needed help with it. I never felt uncomfortable or judged. She was extremely knowledgeable and made sure to share all options I had when starting this process. When my first two rounds of IUI did not result in a pregnancy and I had limited donor sperm vials left she helped talk through the best options and how moving to IVF could be a better option for future planning for me and my wife.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
My IVF Coordinator, Jennifer Needle, was instrumental throughout my egg retrievals and frozen embryo transfers. She was extremely helpful in organizing medications, ensuring I had what I needed as far as syringes and needles, and making sure any and all documentation I needed to complete before treatments were done. She was always available to hop on a call and would respond to emails within the hour. If there were ever concerns or questions I knew she would be extremely helpful, even if she didn't have the answer, she would find the person who did.
Describe your experience with RMA of New York.
RMA of NY is a wonderful practice full of caring practitioners. I have visited most of their office locations (Madison, Soho, and White Plains) and they each vary in their strengths and weaknesses. Madison is a large office and there is usually a short waiting period. The rooms are decent sized and while I never had my partner join me due to covid there would have been plenty of room. The Soho office is very small and intimate, but extremely efficient. The wait time for monitoring is typically no more than 5-10 minutes, they have a great system down. The exam rooms are extremely small and when my partner was able to join me for ultrasounds it was extremely cramped. However, the doctor was very mindful of this and always made sure to tell her where to stand to ensure she could see the screen. The White Plains office is a decent size, however constantly behind on their monitoring appointments, there were times I wasn't seen over an hour after my appointment time. Additionally, the front desk staff can sometimes be abrasive, you never know what to expect in this office, sometimes it is seamless in and out and others you're there for 30m-1h. However, the nurses at all locations were extremely thoughtful and helpful in each office and always made me feel cared for.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
My insurance fully covered my fertility treatments so I only needed to pay my insurance deductible and out of pocket max ($7K).
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon transfers only one embryo at a time. I was not concerned with this approach as I did not want there to be a chance of multiples. Dr. Sekhon explained her practice with this and I was aligned with her practices.
How competent was RMA of New York at LGBTQ care?
RMA of NY was always respectful to me as an LGBTQ person. While often this was something that didn't come up as my wife was unable to attend monitoring appointments due to covid, when she could join me everyone was welcoming and kind.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at RMA of New York.
Coordinating shipping of Donor sperm vials from the cryobank to RMA was extremely simple. RMA has a clear process of where to ship and how to notify them. My cryobank had all of RMA's information already in their system and was able to deliver vials within one days time. I simply had to call my cryobank, tell them how many vials I wanted to ship and who my clinic was and they confirmed the information with me and set up the shipment. I would then send an email to a specific RMA email address with the shipment information and when they could expect arrival. I never had any issues.
What specific things went wrong at RMA of New York?
  • Lost appointments
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I was gearing up for a transfer cycle at RMA. The day or two before my cycle started I received a call from one of the nurses informing me that I would not be able to complete a transfer cycle that month due to a government mandate that the IVF lab be closed for cleaning for the month. I understand that RMA had no control over when the government mandates this, but I would have liked to been given more notice as I had made specific plans surrounding this cycle.
10
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
9
Age 32
1 IVF
South Asian
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sekhon] is clearly an expert in the field, but what sets her apart is that she is an excellent communicator. She is able to answer questions in a way the patient understands...She was easily accessible by email and phone...While there were some hiccups with the Nurse and the Clinic, I felt Dr. Sekhon made up for their shortcomings...She is has the perfect blend of experience and warmth while also being a superb communicator...
Not all of the doctors were alike at RMA [of New York], while I love my doctor Dr. Sekhon, I did not feel the other doctors had the same bed side manner...The clinic was not always helpful in coordinating care with Pharmacy. I had the most challenges with the RN assigned to my care...She was not aware of my specific treatment plan. For instance, initially she thought I was getting a IUI when I needed to be prepped for IVF. She corrected herself right away after I reminded her but overall it did not feel like she was present....
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is an excellent doctor. She is clearly an expert in the field, but what sets her apart is that she is an excellent communicator. She is able to answer questions in a way the patient understands. While there were some hiccups with the Nurse and the Clinic, I felt Dr. Sekhon made up for their shortcomings. She was easily accessible by email and phone. I highly recommend Dr. Sekhon as a doctor. She is has the perfect blend of experience and warmth while also being a superb communicator.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
I would have liked to have all appointments with Dr. Sekhon.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon answered all of the questions I had in a very timely manner. She was also very kind in dealing with my numerous questions.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I had a standard IVF process, where I took medication in preparation for the egg retrieval, had egg retrieval and the next cycle had 5-day frozen embryo transplant.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie )
While Dr. Sekhon was amazing, I did not have the same experience with her Nurse, Connie. She was not aware of my specific treatment plan. For instance, initially she thought I was getting a IUI when I needed to be prepped for IVF. She corrected herself right away after I reminded her but overall it did not feel like she was present. She was the only who called with my blood results, and those calls felt very rushed. I did not often get to ask follow up questions (which was OK I guess because I emailed those to Dr. Sekhon and she got back to me within the same day (if not within hrs!))
Describe your experience with RMA of New York.
Strength: fast and convenient Weakness: I saw the medical assistance for blood draw the most, since they were in such a hurry the care did not feel personalized. I felt more like a factory (which I guess is the cost of being fast, but I wonder if there could be some balance because I spent more time with the medical assistants who drew my blood). Not all of the doctors were alike at RMA, while I love my doctor Dr. Sekhon, I did not feel the other doctors had the same bed side manner.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I paid for co-pays for each ultrasound/blood retrieval ($20/visit), anesthesia for egg retrieval, and co-pays for medication.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at RMA of New York.
The clinic was not always helpful in coordinating care with Pharmacy. I had the most challenges with the RN assigned to my care.
10
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, 30 Eggs Frozen
10
10
Age 30
1 Egg Freezing
PCOS
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon is very knowledgeable about all aspects of egg freezing, but also very approachable and was able to put me at ease several times...I felt informed about all aspects of the process...I did not see Dr. Sekhon every time, but I was always most comfortable when I could see her and she was always transparent about which office she would be in for upcoming days so I could try to see her...
Jennifer [nurse at RMA of New York] was very helpful in answering all of my questions in advance of starting injections, which included reviewing medications, deciding on timing, scheduling appointments, etc. During my cycle, I received calls from several nurses, but all were organized and gave clear directions...The office is busy and the staff are managing lots of cases, but this didn't detract from my positive experience, and I always felt that whoever I was talking to was well-informed of my details and were able to answer any questions I had.
How was your experience with Lucky Sekhon at RMA of New York?
I had a great experience as Dr. Sekhon's patient. Dr. Sekhon is very knowledgeable about all aspects of egg freezing, but also very approachable and was able to put me at ease several times. My experience was completely in line with what Dr. Sekhon outlined at my initial consultation, and I felt informed about all aspects of the process. I would highly recommend egg freezing in general to any of my friends, and I feel my positive experience was in large part due to being in Dr. Sekhon's care.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon put me at ease and was patient in answering all questions throughout the process. I consistently felt that Dr. Sekhon was patient and thorough in all of her interactions with me. Because of the nature of the monitoring appointments, I did not see Dr. Sekhon every time, but I was always most comfortable when I could see her and she was always transparent about which office she would be in for upcoming days so I could try to see her.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Antagonist protocol with dual trigger
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
Jennifer was very helpful in answering all of my questions in advance of starting injections, which included reviewing medications, deciding on timing, scheduling appointments, etc. During my cycle, I received calls from several nurses, but all were organized and gave clear directions.
Describe your experience with RMA of New York.
I chose RMA because of the doctors there and its reputation, and I had an overall positive experience. The office is busy and the staff are managing lots of cases, but this didn't detract from my positive experience, and I always felt that whoever I was talking to was well-informed of my details and were able to answer any questions I had.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
Egg freezing is covered by my employer in full after meeting my out-of-pocket max ($1500) so my expenses were minimal relative to the total cost.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
10
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2021, Successful
10
10
Age 33 - 40
3 IVF
Male Factor
European
Income $500K+
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Copperman is an excellent doctor, a kind and compassionate human who is also honest and straightforward. He has a very calm demeanor and a positive attitude...I did three rounds of IVF with Copperman. The first was in 2014 when I was 34, and this was the most productive. I had 7 embryos (all male, 1 girl) and gave birth to a healthy baby boy in 2015. In 2017 I returned again, and the female embryo didn’t make it through the thaw process so I transferred another boy which resulted in another healthy baby...
Amazing staff [at RMA of New York], an efficient and effective process with checks and balances built in along the way, and it was always easy to get ahold of someone. While it can feel factory like, the personal nurse assigned changes that...The entire staff was warm and personable, while also being focused and down to business...They are a well-oiled machine with an efficient and effective process...
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is an excellent doctor, a kind and compassionate human who is also honest and straightforward. He has a very calm demeanor and a positive attitude. He’s the opposite of a slick marketing machine. I did three rounds of IVF with Copperman. The first was in 2014 when I was 34, and this was the most productive. I had 7 embryos (all male, 1 girl) and gave birth to a healthy baby boy in 2015. In 2017 I returned again, and the female embryo didn’t make it through the thaw process so I transferred another boy which resulted in another healthy baby. In 2020 at age 39 I returned for two more rounds of IVF with purpose to get a female embryo and I was not nearly as successful… only getting one male embryo. In hindsight I should have done an IVF round in 2018 after giving birth. But I wound up accepting reality and successfully transferring a 3rd male embryo, and now I am the mother of three beautiful boys. RMA gets criticized for being a factory, but that’s what you want! They are a well-oiled machine with an efficient and effective process. Fertility is NOT the time to go boutique, it’s the time to go with the operation who has a lock-step process in place.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Trust the process but do NOT delay another minute in getting your fertility journey underway.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman is a lovely person and has a very calm demeanor. He was always positive while also being honest especially in my latter cycles at a later age.
Describe your experience with your nurse at RMA of New York.
The entire staff was warm and personable, while also being focused and down to business. They do an amazing job at hiring!
Describe your experience with RMA of New York.
Amazing staff, an efficient and effective process with checks and balances built in along the way, and it was always easy to get ahold of someone. While it can feel factory like, the personal nurse assigned changes that.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I was not interested in having twins, but was deemed likely to carry them so we only transferred one embryo at a time
10
Doctor
Alan Copperman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 30
1 IVF
Surrogacy
Unexplained
Prefer not to answer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Mukherjee] was thorough, kind, compassionate and really took his time to explain everything to both my husband and I. From the moment we stepped into his office, he went over every step of IVF in detail with us...I emailed Dr. Mukherjee after my retrieval as I had questions and he called me back immediately....
I really do not think that RMA had any weaknesses. I think they were great at explaining the processes, explaining the medication instructions, giving instructions on where to go and when to arrive for different procedures. I would recommend just writing everything down and keeping a calendar for your medications and appointments...Listen carefully to the instructions given, lean on RMA for support and you can always email the doctor.
How was your experience with Tanmoy Mukherjee at RMA of New York?
He was thorough, kind, compassionate and really took his time to explain everything to both my husband and I. From the moment we stepped into his office, he went over every step of IVF in detail with us. He predicted that based on both mine and my husband's history, that IVF would be a success for us, and that was exactly the case.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Listen carefully to the instructions given, lean on RMA for support and you can always email the doctor. I emailed Dr. Mukherjee after my retrieval as I had questions and he called me back immediately.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Dr. Mukherjee was thorough, kind, warm, compassionate and correct in all of his predictions from the moment we met him, until discharge day. I would 100% recommend him and his team to anyone who is having infertility issues as he was truly so spot on with everything he suggested.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
This I am unsure of
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Marissa, Clara, Julia )
Marissa and Clara were the nurses that I spoke to the most. Both were extremely kind, through, organized and efficient. Julia was my coordinator and she was just the best. Sumer responsive, kind and caring.
Describe your experience with RMA of New York.
I really do not think that RMA had any weaknesses. I think they were great at explaining the processes, explaining the medication instructions, giving instructions on where to go and when to arrive for different procedures. I would recommend just writing everything down and keeping a calendar for your medications and appointments.
10
Doctor
Tanmoy Mukherjee
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2021, Successful
9
9
Age 38
IUI
IVF
PCOS
South Asian
Prefer not to answer
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon is a caring, helpful doctor. Our procedures went exactly how she described. While I didn't see her at every monitoring visit, I was always seen by one of her doctor colleagues who were friendly and professional as well. I appreciated Dr. Sekhon's willingness to answer questions and provide additional detail about the protocol we were following...We did 1 egg retrieval and 1 FET which resulted in a pregnancy. We were also recommended to do PGT.
RMA of NY is a large clinic but very efficiently run. The staff was friendly and helpful - this process was physically and emotionally tiring for me - but I felt confident about the expertise of my doctors and nursing staff...Jennifer [nurse] was extremely helpful in coordinating care. We primarily communicated over email and she would respond very quickly...
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is a caring, helpful doctor. Our procedures went exactly how she described. While I didn't see her at every monitoring visit, I was always seen by one of her doctor colleagues who were friendly and professional as well. I appreciated Dr. Sekhon's willingness to answer questions and provide additional detail about the protocol we were following. IVF is a convoluted process but I felt confident we were in good hands with her.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Bring all your questions to your first visit - she will take the time to answer them.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
I
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
We did 1 egg retrieval and 1 FET which resulted in a pregnancy. We were also recommended to do PGT.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
Jennifer was extremely helpful in coordinating care. We primarily communicated over email and she would respond very quickly.
Describe your experience with RMA of New York.
RMA of NY is a large clinic but very efficiently run. The staff was friendly and helpful - this process was physically and emotionally tiring for me - but I felt confident about the expertise of my doctors and nursing staff.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
The doctor and I were on the same page re: doing a eSET
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
In between the egg retrieval and FET, I had to call a few times to discuss the next steps for my cycle. It felt like things were a bit up in the air - but overall it was a minor blip in my experience.
9
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
9
9
Age 38 - 40
3 IUI
2 IVF
2 Embryo Freezing
Donor Sperm
Endometriosis
European
Income $50K - $99K
Accountant
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Lekovich is always honest and clear in her approach, along with reasoning for why she implements specific treatment planning. She is available through email, is quick to respond, and always always makes us feel at ease after each communication. ... Dr. Lekovich has always been willing to answer all of our questions with honesty and clarity that makes us feel confident in the care she gives us. She offers reading materials to further our own understandings, while also uses a lot of her own knowledge to explain and explore the choices she makes in each cycle.
The clinic [RMA of New York] sees many people through the day, sometimes making for a full waiting room. However, the staff are rather quick to see everyone, provide a calming environment to sit and wait, and have never waited for longer than 15 minutes for monitoring. ... The women who draw your blood are amazing. They never hurt me, always remember me and ask questions that make me feel at ease in the experience.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich is always honest and clear in her approach, along with reasoning for why she implements specific treatment planning. She is available through email, is quick to respond, and always always makes us feel at ease after each communication.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask any question and express any concern you may have. Dr. Lekovich has a wealth of knowledge regarding infertility/fertility treatment. She will be able to provide you with research backing her decision making and treatment planning. She will also address all questions or concerns without making you feel overwhelmed by information or as if it is an inconvenience.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich has always been willing to answer all of our questions with honesty and clarity that makes us feel confident in the care she gives us. She offers reading materials to further our own understandings, while also uses a lot of her own knowledge to explain and explore the choices she makes in each cycle.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
My first cycle began with birth-control, then Gonal-F and Cetritide and Menopur. My second round involved E2 patches, Clomid, Gonal-F, and Menopur, the most successful and resulting in 12 retrieved, 3 tested, 3 frozen embryos.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff are always friendly, supportive throughout the process and prompt in calling back when I have phoned for any questions.
Describe your experience with RMA of New York.
The clinic sees many people through the day, sometimes making for a full waiting room. However, the staff are rather quick to see everyone, provide a calming environment to sit and wait, and have never waited for longer than 15 minutes for monitoring.
Describe your experience with your monitoring appointments at RMA of New York.
There are quite a few people in the waiting room on some day, but then no one other than my self others. I typically go first thing when the doors open and have found it to be very easy and smooth. The women who draw your blood are amazing. They never hurt me, always remember me and ask questions that make me feel at ease in the experience.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Insurance covered all but $7000 of each round, not including medications which came to approx $250/round.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
There was only one time in which my results had not been phoned. When I called after hours, the after hours nurse on call was able to get a hold of the staff who then immediately called me to tell me my results. they were apologetic and kind.
9
Doctor
Jovana Lekovich
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
Brooklyn
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
8
Age 33 - 34
1 IVF
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Stein did seem open and willing to go over the procedure. But he voiced his opinion early on about what he thought we should do. And being the doctor, the expert, that is probably a good thing. But it felt a bit like he was making the decision for us on what treatment we should do. I believe he did this because he truly felt that this was the best course of action for us and would give us the "best results." He is available at most visits and was very involved in my treatment.
All the staff here [at RMA of New York] was very nice and seemed to be on top of things. The front desk staff are great, they are fast to check you in and have your chart available to help facilitate. ... The only department I was thrilled with is the billing dept (but they have to work with insurance companies, so I get it) but I had to double check a few things with them and not sure they had my financial interest in mind.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein did seem open and willing to go over the procedure. But he voiced his opinion early on about what he thought we should do. And being the doctor, the expert, that is probably a good thing. But it felt a bit like he was making the decision for us on what treatment we should do. I believe he did this because he truly felt that this was the best course of action for us and would give us the "best results." He is available at most visits and was very involved in my treatment.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
From the beginning go in there saying you want to know all of your options and the expected results of each options, even if Dr. Stein doesn't agree all the options are the best course of action.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
My partner and I are both genetic carriers for hearing loss, which we found out while getting treatment for infertility. Dr. Stein made the decision for us to do IVF before we fully made the decision for ourselves, and that felt a bit forced/rushed. In hindsight IVF is probably the best treatment for us, but we wanted to make the decisions not our doctor. Dr. Stein is willing to explain and talk about options, but he makes his opinion known as well. Which can be good for people who need more guidance, but can come off a bit strong fro others.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
One of the first things we did after the initial consultation and tests was agree to a genetic test. Doing that test we found out that we are both carriers for hearing loss and that set our treatment off. We wanted to start slow, medications first and then IUI treatment, but because our kids have a 1 in 4 chance of having hearing loss Dr. Stein recommended starting right off with IVF, and we agreed. For the first part of the IVF treatment, I did two weeks of injections, going to my doctors office 10 times in those 14 days for blood work and ultrasounds. Once my hormone levels were up and my follicles were large enough I was scheduled for the egg retrieval. The results of the egg retrieval were 7 eggs, 6 were fertilized, 4 matured to the point that they could be biopsied. Of the 4 biopsied and tested 2 eggs are "perfect" and can go on to be implanted. I am now waiting to start the next phase for the egg transfer next.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kiran Preet Kaur)
My IVF coordinator and the entire nursing staff is so wonderful! I started this treatment scared to give blood, I would faint, and everyone was so nice about it and I no longer pass out. They are all really nice and work hard to make the visits go smoothly. My coordinator was always reaching out to meet or just talk and was available when I needed something.
Describe your experience with RMA of New York.
All the staff here was very nice and seemed to be on top of things. The front desk staff are great, they are fast to check you in and have your chart available to help facilitate. The nurses and other doctors all seem to be on the same team and when I had to see another doctor instead of Dr. Stein, that doctor seemed to know me and my treatment. The only department I was thrilled with is the billing dept (but they have to work with insurance companies, so I get it) but I had to double check a few things with them and not sure they had my financial interest in mind.
Describe your experience with your monitoring appointments at RMA of New York.
For the amount of women that had to show up for monitoring hours that clinic worked really fast and efficiently to see everyone. They did a great job.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
I'm only half way done, but so far about $6,000
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
My doctors office will only do the single embryo transfer on me because the embryos were tested for genetic and chromosome abnormalities, so the changes of the embryos taking are higher. I think that is a safe approach in my circumstance.
7
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
9
9
Age 41
4 IUI
Diminished Ovarian Reserve
Unexplained
South Asian
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
On our consultation, Dr. Flisser really took his time explaining to us how the ivf process works and what protocols he may suggest for us. ... ... I feel very well taken care of. ...We did the microflare lupron protocol. Accdg to the nurse, it was because I have DOR and it would be a good protocol for me. However, i did not have enough matured follicles for the egg retrieval to happy. It only resulted to 2 mature one size 18, 16 and 2 small ones size 13-14. So we had to cancel the ER and did an IUI instead. It was not successful.
Strength- they [RMA of New York] are open early for monitoring. The staff are all pleasant and approachable. The waiting time is not that bad if you arrive at the clinic as they are opening. The coffee machine is a major plus. The clinic is well kept and clean. ... Courtney was very helpful during our ivf treatment. She responds promptly and alway very pleasant to talk to. She is knowledgeable and very good at her job. Ariel is also very nice and caring.
How was your experience with Eric Flisser at RMA of New York?
On our consultation, Dr. Flisser really took his time explaining to us how the ivf process works and what protocols he may suggest for us. He answered all of our concerns and we didn’t feel rushed at all especially we had our appointment at the end of the day. During the course of the treatment, we had to change the course of tx to iui because I didnt have enough eggs for the retrieval. He was kind enough to call us while he was on vacation to explain to us why we must take this route. He was very kind and understanding. I feel very well taken care of.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Do not be afraid to ask questions.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
I believe that RMA and Dr. Flisser treated me like a human being not a number. He and his team took time to answer my questions and they responded to all my queries quickly. He also listens to our concerns
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
We did the microflare lupron protocol. Accdg to the nurse, it was because I have DOR and it would be a good protocol for me. However, i did not have enough matured follicles for the egg retrieval to happy. It only resulted to 2 mature one size 18, 16 and 2 small ones size 13-14. So we had to cancel the ER and did an IUI instead. It was not successful.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Ariel and Courtney)
Courtney was very helpful during our ivf treatment. She responds promptly and alway very pleasant to talk to. She is knowledgeable and very good at her job. Ariel is also very nice and caring.
Describe your experience with RMA of New York.
Strength- they are open early for monitoring. The staff are all pleasant and approachable. The waiting time is not that bad if you arrive at the clinic as they are opening. The coffee machine is a major plus. The clinic is well kept and clean.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
Minus insurance coverage it was $10,622 + 750 for anesthesia.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Well, he suggested that we should only have single embryo transfer since we would have done a pgs testing. I would rather have 2 if it was up to me
9
Doctor
Eric Flisser
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
9
Age 39 - 40
3 IUI
Donor Sperm
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
I did 3 IUIs [with Dr. Lekovich] using only Ovidrel because I have no ovulation issues. They all resulted in negatives, but I am 40 so that doesn't really surprise me too much. We are now moving on to IVF...She explained things in detail every single time and I never felt that she was rushing me out the door for her next patient...She is not a fan of medicating if it not necessary. All of my IUIs were done just with Ovidrel. She would have allowed me to take more meds if i really wanted to but she didn't feel it was necessary. I appreciate that she doesn't just fill up every patient with hormones without considering side-effects and the change
All of the nurses and admin at RMA are very warm and calm. I always felt completely focused on...Two nurses told me different things about choosing a sperm donor. One nurse made me feel that I should definitely change my donor while the other said it was fine...Each IUI was around $300...The main problem is just that I wish they were open for more hours in the day! They only do many procedures between 9am and 12:30 which isn't always convenient. The nurses always call back when I call. I have gotten some conflicting information from some nurses, but they quickly cleared up their miscommunication.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich explains everything that is going to happen in detail. She is not a fan of medicating if it not necessary. All of my IUIs were done just with Ovidrel. She would have allowed me to take more meds if i really wanted to but she didn't feel it was necessary. I appreciate that she doesn't just fill up every patient with hormones without considering side-effects and the change for multiples. She is very direct and clear. She does not coddle or spend a lot of time on letting her patients feel bad and disappointed. She just moves on to the next step in the plan, which i appreciate but may bot be for everyone. for my actual IUIs, she only performed one and other doctors did the other two. I would have preferred that she be able to do all of them, but the other doctors were equally qualified and kind.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask a lot of questions! She will explain them. Make a list for every meeting.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich and everyone who works at RMA is extremely kind and warm. She explained things in detail every single time and I never felt that she was rushing me out the door for her next patient.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I did 3 IUIs using only Ovidrel because I have no ovulation issues. They all resulted in negatives, but I am 40 so that doesn't really surprise me too much. We are now moving on to IVF.
Describe your experience with your nurse at RMA of New York.
All of the nurses and admin at RMA are very warm and calm. I always felt completely focused on that cared for.
Describe your experience with RMA of New York.
The main problem is just that I wish they were open for more hours in the day! They only do many procedures between 9am and 12:30 which isn't always convenient. The nurses always call back when I call. I have gotten some conflicting information from some nurses, but they quickly cleared up their miscommunication.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Each IUI was around $300.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Two nurses told me different things about choosing a sperm donor. One nurse made me feel that I should definitely change my donor while the other said it was fine.
9
Doctor
Jovana Lekovich
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
9
8
Age 34 - 36
2 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
I had two ICSI, PGT, freeze-all cycles [with Dr. Lekovich]. The first one only yielded 1 day-5 PGT normal embryo. She adjusted the medication for next Egg Retrieval and I ended up with 4 day-5 PGT normal embryos...listens and shares information. She seems really invested especially once IVF cycles are taking place...is straight forward but kind. She does not talk down to you and will explain everything going on. For all the major procedures (retrievals, transfers) she was the one doing it. Monitoring and IUI was done by rotating doctors.
Lots of locations [of RMA of New York], usually not a bad wait for monitoring. The clinic is big so you don’t get any hand holding. Do your own research or be prepared to assert yourself quite a bit to understand treatment protocols...The nurses always seem extremely busy. The phone calls are rushed. Generally they are helpful but I always felt like I needed to push to get an extra minute on the phone to ask questions...Monitoring varied a great deal. Sometimes it was empty sometimes it was literally standing room only.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich is straight forward but kind. She does not talk down to you and will explain everything going on. For all the major procedures (retrievals, transfers) she was the one doing it. Monitoring and IUI was done by rotating doctors.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask questions and advocate for yourself. This is a big clinic and there is no hand holding. Dr. Lekovich is smart and committed but it’s not a mom and pop shop so you need to be assertive at times.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich listens and shares information. She seems really invested especially once IVF cycles are taking place.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I did 2 medicated timed intercourse cycles and 2 medicated IUI’s mainly for insurance purposes. These cycles resulted in negative pregnancy tests. I had two ICSI, PGT, freeze-all cycles. The first one only yielded 1 day-5 PGT normal embryo. She adjusted the medication for next Egg Retrieval and I ended up with 4 day-5 PGT normal embryos. I was happy to have an adjustment and better results. My first embryo transfer ended in chemical pregnancy. The second one she added Lupron and I have an ongoing pregnancy from that cycle.
Describe your experience with the nursing staff at RMA of New York.
The nurses always seem extremely busy. The phone calls are rushed. Generally they are helpful but I always felt like I needed to push to get an extra minute on the phone to ask questions. They are organized and all very well informed and confident. The nurses that help with the retrievals and transfers are wonderful and compassionate.
Describe your experience with RMA of New York.
Lots of locations, usually not a bad wait for monitoring. The clinic is big so you don’t get any hand holding. Do your own research or be prepared to assert yourself quite a bit to understand treatment protocols.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring varied a great deal. Sometimes it was empty sometimes it was literally standing room only.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I lost track of how much money we spent. We had some insurance coverage but still paid around 15-20 thousand total.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lekovich was a very strong proponent of aSET.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
I was so anxious awaiting my PGT results. It had been over 2 weeks. I finally called the company that does the testing and apparently they had released the results over a week before. I called RMA and a nurse looked it up and said “oh yes it’s in your chart”. She gave me the results but it was such big important information I would have appreciated getting as soon as possible, not a week late.
9
Doctor
Jovana Lekovich
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New York
Brooklyn
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
8
6
Age 41 - 42
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Successful
I had serious concerns about how other people at the clinic treated me. He [Dr. Daniel Stein] was always very responsive and thoughtful...I had success with our first transfer which I hadn’t expected. I was 41 when I gave birth. He definitely helped us get to where we wanted to be very quickly. I had a bad experience with the clinic and he was very responsive and made me feel heard and supported...I had a pretty high AMH for my age (2.56 at 41) but he still used pretty high doses of meds I think. I stimmed for 11 days and got 46 eggs which shocked me. 35 fertilized and 31 made it to day one; 10 embryos made it to day 5 and of those half tested PGS normal.
I had serious concerns about [some staff] at the clinic [RMA of New York] treated me...Know that the clinic itself has pitfalls particularly the east side office. But they are very effective. Overall worth it because he [Dr. Stein] is a kind and effective doctor but have eyes open that the east side office is unpleasant at best and you have to go there for retrievals and transfers and on weekends...My final visit was around 9 weeks. The Dr and one nurse said I could be in touch through the end of the first trimester. But when I had a threatened miscarriage at 11 weeks they were unresponsive and unhelpful. They claimed later this is just how fertility clinics operate due to the high cost of malpractice insurance. I have since found out people about who were helped by their clinics after 9 weeks.
How was your experience with Daniel Stein at RMA of New York?
I had success with our first transfer which I hadn’t expected. I was 41 when I gave birth. He definitely helped us get to where we wanted to be very quickly. I had a bad experience with the clinic and he was very responsive and made me feel heard and supported.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Know that the clinic itself has pitfalls particularly the east side office. But they are very effective. Overall worth it because he is a kind and effective doctor but have eyes open that the east side office is unpleasant at best and you have to go there for retrievals and transfers and on weekends.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I had serious concerns about how other people at the clinic treated me. He was always very responsive and thoughtful
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I don’t remember dosages. I had a pretty high AMH for my age (2.56 at 41) but he still used pretty high doses of meds I think. I stimmed for 11 days and got 46 eggs which shocked me. 35 fertilized and 31 made it to day one; 10 embryos made it to day 5 and of those half tested PGS normal.
Describe your experience with RMA of New York.
“They get the job done” someone told me and they were right. Weakness of the clinic is that the east side office is unhelpful and unresponsive. I had a very bad experience when I went there at 11 weeks after waking up to a gush of blood. I had called the on call doctor who never called me back. Because it was a Saturday I went to the east side-the only open location. They had me wait for a while then said nobody could see or speak with me because I was too far along (had been told conflicting info earlier in my treatment). At this point I’d been going to RMA for over a year and this was shocking and very upsetting. I insisted on speaking with someone and the clinician who told me “legally we can’t see you” wouldn’t tell me her name and was very antagonistic. So I went to an ER and found out I had a threatened miscarriage.
Describe your experience with your monitoring appointments at RMA of New York.
I preferred the soho office. Hours were later, it was smaller, and the atmosphere was more friendly.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
We paid less than 10k out of pocket including copays
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
My final visit was around 9 weeks. The Dr and one nurse said I could be in touch through the end of the first trimester. But when I had a threatened miscarriage at 11 weeks they were unresponsive and unhelpful. They claimed later this is just how fertility clinics operate due to the high cost of malpractice insurance. I have since found out people about who were helped by their clinics after 9 weeks.
8
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
9
8
Age 29 - 30
5 IUI
1 IVF
Anovulation
PCOS
Ashkenazi Jewish
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Neutral
Successful
Speaking of just Dr. Sekhon and not RMA, I couldn't be happier with the care she provided, specifically during the IVF process. From even before starting IVF, she demystified the process for me and shared many stories that made me feel more comfortable with the process. She was patient with me, going through the timeline of events and what to expect in detail along the way.
I loved my doctor but RMA at times did feel like a factory and like I was a number. Some of the doctors were better than others. I wish I had been able to only see Dr. Sekhon but downtown office was not as convenient for me so I usually saw a different MD each visit at Eastside which made it feel less personal. Very clean during COVID and good screening process.
How was your experience with Lucky Sekhon at RMA of New York?
Speaking of just Dr. Sekhon and not RMA, I couldn't be happier with the care she provided, specifically during the IVF process. From even before starting IVF, she demystified the process for me and shared many stories that made me feel more comfortable with the process. She was patient with me, going through the timeline of events and what to expect in detail along the way. Every time we spoke she eased my anxiety. I did not see her every visit but I would travel further from UES to downtown often because I always felt better seeing her than other providers. She was warm, yet straight to the point. Great bedside manner. I trusted the care she was giving me. I also appreciate how available she was over email when I had burning questions that I didn't want to wait until the next appointment- this is huge when going through something so emotional/time consuming. While I wish I did not have to do IVF of course, I feel lucky to have found Dr. Sekhon, and I could not recommend her more.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
She is an incredibly busy clinician with lots of patients. If you need her REACH OUT and she will be there for you.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon was kind, empathetic and very personal. She NEVER made me feel stupid for asking questions and always took time to explain the process in ways that made me and my husband understand. She was always available over email, including weekends and time off. We had shared decision making and made me feel very comfortable and supported. I trusted what she said because she never steered me wrong. I appreciated her candid but warm nature and her confidence provided me with comfort during this process. She also always asked me how work was and how my family was doing.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
Connie the nurse was very helpful and knew my info well, but I did not always talk to her. The other nurses did not know my course as well and sometimes gave me misinformation.
Describe your experience with RMA of New York.
I loved my doctor but RMA at times did feel like a factory and like I was a number. Some of the doctors were better than others. I wish I had been able to only see Dr. Sekhon but downtown office was not as convenient for me so I usually saw a different MD each visit at Eastside which made it feel less personal. Very clean during COVID and good screening process.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
n/a
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Once did not get a call with results and had to call myself. A few times never got an email for an appointment for monitoring (during covid).
9
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
1
0
Age 33
1 IVF
Other
European
Income $200K - $499K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Successful
I had expressed concerns [to Dr. Thornton] from the onset about vulnerability to hormonal variations and when it became so drastic post-transfer that I was suffering from a first-time onset of clinical depression, I was completely dismissed by all involved. When I was finally issued a different protocol (different drug administration technique) Dr. Thornton did not even check in *once* to see if there was improvement, or how I was doing, or just to treat me like a human patient rather than a vessel for a successful live birth. Nurses are the same, and you will rarely see or interact with the same person twice.
Honestly I haven't heard from the billing department [at RMA of New York] once since starting this process. I've tracked my own expenses - thank god? - but no one has updated me or followed up with me. At this point I'm honestly wondering whether I even have a chart over there. I'm estimating the entire process (egg retrieval, testing, FET) cost about 40k...I expect the clinic's strength is in the sheer volume of patients and cases they have treated. This is a double edged sword, however, in that you become just one of those numbers - and statistics - that contributes to their overall rates. Honestly I felt like I was seen as an easy opportunity to achieve an 'under 35 live birth on the first implant' in order to boost their numbers, and I was given 0 personal attention or care.
How was your experience with Kimberley Thornton at RMA of New York?
Dr Thornton is likely very intelligent and possibly talented at her job related to the actual fertility elements. Her bedside manner and patient care is utterly lacking. Perhaps I'm an outlier, but if an outlier can be these drastic, I truly wonder where the mean would lie.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
You must be a superior project manager and be able to manage your fertility journey with confidence, precision, and the ability to stand up for yourself. No one will take care of you, no one will check up on you, and no one will offer you ways to ameliorate any difficulties the process may cause for you. You should not be afraid to call, email, and keep calling to get the results, updates, and information you need to proceed confidently. This is your body, your choice, and your money that is feeding the factory.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
RMA is a factory. I will not be the first nor the last to say this. I think people are desperate for results and will take any kind of mistreatment along the way to get there. I had expressed concerns from the onset about vulnerability to hormonal variations and when it became so drastic post-transfer that I was suffering from a first-time onset of clinical depression, I was completely dismissed by all involved. When I was finally issued a different protocol (different drug administration technique) Dr. Thornton did not even check in *once* to see if there was improvement, or how I was doing, or just to treat me like a human patient rather than a vessel for a successful live birth. Nurses are the same, and you will rarely see or interact with the same person twice.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
I started on progesterone shots post 5-day FET (pgt-a and pgt-m). I was miserable. I'd communicated my vulnerability to hormones early on, and it became so drastic I had to demand some sort of change in the treatment or I would not be able to be a functional mother for my current daughter. The nurse told me they couldn't 'make me' take the medication, as in I could either proceed with no change and suffer, or make my own call to completely stop treatment at 6 weeks post-transfer. Something somehow finally got through to Dr Thornton and I was switched to thrice daily endometrin pills + twice daily vaginal suppositories. This produced some nausea but SIGNIFICANTLY improved mood. It took too much and too long to get me to that change. And i had to demand it for myself.
Describe your experience with the nursing staff at RMA of New York.
Nursing staff repeatedly had to be followed up with in order to get the full information i needed. On multiple occasions I was chasing people down nearly the end of the day to acquire extremely time sensitive prescriptions - including trigger shot over a holiday weekend! They are impossible to reach - no direct lines or emails. And one nurse when i told her i was suffering on my treatment told me i didn't 'have' to continue the medication, rather than work with me to consult the dr for a mitigated treatment plan.
Describe your experience with RMA of New York.
I expect the clinic's strength is in the sheer volume of patients and cases they have treated. This is a double edged sword, however, in that you become just one of those numbers - and statistics - that contributes to their overall rates. Honestly I felt like I was seen as an easy opportunity to achieve an 'under 35 live birth on the first implant' in order to boost their numbers, and I was given 0 personal attention or care. When I awoke from being put under to have my eggs retrieved, a person I'd never seen before merely said to me 'what does your phone case look like'. That was honestly the first thing someone said to me when I came to. That is the kind of treatment you can expect.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
Honestly I haven't heard from the billing department once since starting this process. I've tracked my own expenses - thank god? - but no one has updated me or followed up with me. At this point I'm honestly wondering whether I even have a chart over there. I'm estimating the entire process (egg retrieval, testing, FET) cost about 40k.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I'm not sure but we only transferred one with no discussion of multiples
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New York.
-my follicles got jacked really quickly and i was beyond bloated. We were approaching fourth of july weekend and i was project managing to the extreme to ensure that my trigger shot order was put in and able to be picked up before everything closed. Literally 15 min before the specialty pharmacy closed for an extended weekend i was sprinting in to grab the trigger shot, after spending days playing telephone tag to ensure timing was correct and it was ordered. This was INSANE. -Then my initial Dr went on maternity leave in the middle of my cycle, and informed me two days prior. We were in the middle of interpreting and awaiting updated results on embryos from PGT-A and PGT-M, after coming back inconclusive. This was a shock. -Finally, I was beyond struggling with my progesterone protocol post-FET and was desperate to be tapered off at the earliest possibility. I was legitimately clinically depressed and conveyed this to a nurse upon hearing that my protocol would not be changing at all even by method. She told me that they can't 'make me' take the medicine, and that my two choices were essentially continue to suffer for the sake of the pregnancy, or just take myself off entirely, because they were providing no alleviation strategy. It was the most grotesque display of utter disregard for patient wellbeing, and frankly this nurse should reconsider her profession. After sending a desperate and dire email to my dr (thank god i randomly had her email) some change in protocol was suggested - suppositories and pills rather than shots. She then literally never followed up with me to check in on me after the switch. No call, no email. Nothing to confirm the switch in protocol was for the better. That was the final nail in the coffin for showing me how little RMA cared for me as a patient. -When I was able to come off the drugs entirely, I received a curt email: "Your levels are adequate and you can stop your endometrin today." This, after 40k and 8 months. Can you imagine? -I'm still waiting to hear from the nurse managers to discuss my experience. Nothing. No followup despite my explicit request to be contacted. And so here I am.
1
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, 10 Eggs Frozen
10
10
Age 35
1 Egg Freezing
Other
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I chose Dr. Nazem based on her credentials and what I received was above and beyond a diverse group of women (and some men) who want the best for me and my needs. I found not only a doctor to freeze my eggs, but a facility [RMA of New York] I will go to for any fertility needs in the future. ... I went to Dr. Nazem based on research and after discussing the best plan for me (egg freezing), we went right into an exam room and put all my fears at ease.
[At RMA of New York] I was immediately appointed an IVF Coordinator, Finance Trainer and a Primary IVF Nurse to start the process. Each step was easy to understand with training videos on how to administer medications, there was personalized paperwork to help keep track of daily shots, and if all else failed a phone call or email was readily available. I never felt alone throughout the process.
How was your experience with Taraneh Nazem at RMA of New York?
I chose Dr. Nazem based on her credentials and what I received was above and beyond a diverse group of women (and some men) who want the best for me and my needs. I found not only a doctor to freeze my eggs, but a facility I will go to for any fertility needs in the future.
What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?
If you aren't sure just make the appointment and put your mind at ease.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Tatiana Alicea; Shira Levie)
I was immediately appointed an IVF Coordinator, Finance Trainer and a Primary IVF Nurse to start the process. Each step was easy to understand with training videos on how to administer medications, there was personalized paperwork to help keep track of daily shots, and if all else failed a phone call or email was readily available. I never felt alone throughout the process. Each appointment (and there are a lot!) was early and I was in and out within 30 minutes. I spent more time in the uber on most days. Even though they were quick appointments, I always was asked about me and how I was doing. Everyone was always very friendly and considerate of what I was happening. After the procedure I was struggling a bit and the front receptionist walked me all the way to my ride (I wish I would have remembered her name, but I had a lot going on. Thank you for your consideration!). She made sure I was safely on my way home.
Describe your experience with RMA of New York.
I am 35-years-old in a long happy relationship but both of us are not ready for children. My worries stemmed from can I even have kids to how many eggs do I have left? I went to Dr. Nazem based on research and after discussing the best plan for me (egg freezing), we went right into an exam room and put all my fears at ease. I was immediately appointed an IVF Coordinator, Finance Trainer and a Primary IVF Nurse to start the process. Each step was easy to understand with training videos on how to administer medications, there was personalized paperwork to help keep track of daily shots, and if all else failed a phone call or email was readily available. I never felt alone throughout the process. Each appointment (and there are a lot!) was early and I was in and out within 30 minutes. I spent more time in the uber on most days. Even though they were quick appointments, I always was asked about me and how I was doing. Everyone was always very friendly and considerate of what I was happening. After the procedure I was struggling a bit and the front receptionist walked me all the way to my ride (I wish I would have remembered her name, but I had a lot going on. Thank you for your consideration!). She made sure I was safely on my way home. The bad - I was confused in the beginning with the shot regimen and stressed myself out, shocking but the shots didn’t feel great, I couldn't work out for weeks the way I like to, I was bloated in my lower stomach, trips to the office got old, and I cramped for three days after the procedure (make sure you have a heating pad!) The good - I have given myself a breath to choose when I am ready to have children and to give myself a better chance to live the life I want to lead. I chose Dr. Nazem based on her credentials and what I received was above and beyond a diverse group of women (and some men) who want the best for me and my needs. I found not only a doctor to freeze my eggs, but a facility I will go to for any fertility needs in the future. Thank you to Dr. Nazem, Shira, Geraldine, Tatiana, and all the nurses!
Describe your experience with your monitoring appointments at RMA of New York.
Each appointment (and there are a lot!) was early and I was in and out within 30 minutes. I spent more time in the uber on most days. Even though they were quick appointments, I always was asked about me and how I was doing. Everyone was always very friendly and considerate of what I was happening.
Describe the costs associated with your care under Taraneh Nazem at RMA of New York.
- $9,000 for egg freezing cycle - $750 anesthesia for egg retrieval procedure - $4,000 - $7,000 for medications
10
Doctor
Taraneh Nazem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
9
Age 30 - 31
1 IVF
PCOS
Ashkenazi Jewish
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We like that Dr. Sekhon took the time to get to know us, our goals, problems, frustrations, etc. She took the time to explain everything to us and made sure we were comfortable every step of the process. I think she genuinely cares about her patients. She took the time to speak with us on multiple occasions during off hours...We also appreciated how honest she was. She was always very quick to respond with any questions we had. We spoke and emailed with her after hours and on weekends. She quickly determined that the first method of treatment was not going to work for us and recommended IVF. Obviously this was a big decision but she made us feel very confident that this was the right decision and it worked out perfectly. She was consistently in touch with us, performed the egg retrieval and implanted the embryo. Overall, she was the perfect doctor for us on our journey towards having a healthy baby.
Our primary nurse [at RMA of New York] was Connie. She was excellent and also very responsive. She even came to our apartment to administer an injection because my husband was out of town. All the other nurses we dealt with were also great...Monitoring hours was our least favorite part of the experience with RMA. You could end up waiting up to 30 minutes and you are not sure what doctor you are going to see. They have so many patients that sometimes you feel like the doctor is a bit rushed. They also only have so much time to review your chart prior to coming into the room. The nursing staff and team that drew blood were incredible. Dr. Sekhon always let us know when she was going to be available for monitoring hours so we could see her. We always preferred that.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was extremely empathetic and patient. She took extra time to make sure we understood everything and were comfortable every step of the way. We also appreciated how honest she was. She was always very quick to respond with any questions we had. We spoke and emailed with her after hours and on weekends. She quickly determined that the first method of treatment was not going to work for us and recommended IVF. Obviously this was a big decision but she made us feel very confident that this was the right decision and it worked out perfectly. She was consistently in touch with us, performed the egg retrieval and implanted the embryo. Overall, she was the perfect doctor for us on our journey towards having a healthy baby.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
I would advise not to hold back any questions you have. Even if you think its a silly or unnecessary question, you should still ask. Dr. Sekhon is happy to take the time to make sure you understand everything and are comfortable.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
We like that Dr. Sekhon took the time to get to know us, our goals, problems, frustrations, etc. She took the time to explain everything to us and made sure we were comfortable every step of the process. I think she genuinely cares about her patients. She took the time to speak with us on multiple occasions during off hours.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I was diagnosed with PCOS. We did 2 cycles of timed intercourse. Dr. Sekhon quickly determined that I had a hormone and that timed intercourse / IUI would not work. She recommended IVF. We did 9 days of hormone injections prior to the egg retrieval which resulted in 39 eggs. We ultimately got 15 healthy and genetically tested embryos. We successfully got pregnant on the 1st embryo transfer.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
Our primary nurse was Connie. She was excellent and also very responsive. She even came to our apartment to administer an injection because my husband was out of town. All the other nurses we dealt with were also great.
Describe your experience with RMA of New York.
The thing that stood out to us is how large of a clinic this was. The positive part about this is that they obviously have great experience. Dr. Sekhon mentioned to us that whenever they are reviewing test results, discussing medication plans, etc. - multiple doctors are looking at it and coming to a decision as a team. The negative part about the size of the clinic is something you feel like the specifics of your fertility issue might get a little lost in the shuffle. For example, we had certain coordinators or nurses call us that didn't really know much about our situation, which could be frustrating at times. We'd just recommend that any new patient be an advocate for themselves. If you don't feel comfortable any point just get in touch with your specific doctor or nurse as needed.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours was our least favorite part of the experience with RMA. You could end up waiting up to 30 minutes and you are not sure what doctor you are going to see. They have so many patients that sometimes you feel like the doctor is a bit rushed. They also only have so much time to review your chart prior to coming into the room. The nursing staff and team that drew blood were incredible. Dr. Sekhon always let us know when she was going to be available for monitoring hours so we could see her. We always preferred that.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
All in we spent approximately $15,000-$17,000 including everything.
10
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 37
1 IUI
Unexplained
Middle Eastern
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Stein is amazing and I would highly recommend him to anyone dealing with infertility. He is confident and experienced, but also kind and compassionate. He thoroughly explained all options and covered all my concerns...He is absolutely not pushy towards IVF, unlike some other clinics. I had 3 other initial consultations at top NYC fertility clinics, and I picked Dr Stein without a doubt....
the staff at RMA are prompt and professional. Their pricing is really fair and one of the best in New York (despite them being one of the most popular and busiest clinics). And we never had any issues with billing. The financial team tried their best to cover everything they could through my insurance (which was not the case at some other clinics). Nurses always called me back promptly if I had any questions and were flexible with scheduling. Covid protocol was great and wait times were always short.
How was your experience with Daniel Stein at RMA of New York?
I am beyond thankful for Dr. Stein and RMA of NY. I am currently pregnant through my very first round of IUI with a healthy baby. Dr. Stein is amazing and I would highly recommend him to anyone dealing with infertility. He is confident and experienced, but also kind and compassionate. He thoroughly explained all options and covered all my concerns. He got me pregnant quickly, and I truly wish it happens for all other patients. The first time I visited him, he looked at some of my test results from a few months ago in Canada. The RE there told me my numbers are low and made me feel hopeless. Dr Stein said my numbers are good for my age and I may not need any invasive infertility treatments. Then he did an ultrasound on the initial consultation and told me I am ovulating within the next 24 hours. Then he told me "do the work tonight and you may not need to come back here again". Well, I did go back, but his positive and calm attitude is what really sold me. He is absolutely not pushy towards IVF, unlike some other clinics. I had 3 other initial consultations at top NYC fertility clinics, and I picked Dr Stein without a doubt. He is also really careful about the health of mother and baby, and didn't want to risk doing any treatments before our genetic screening results were ready.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
If you are trying to get pregnant, see him. He is one of the best REs. I would advise to ask any questions you have. He is great at explaining and giving you information.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Stein personalized my treatment every step of the way. He kept me informed and was always very thorough and specific.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
He suggested IUI as the first treatment and I got pregnant on the very first cycle. I was closely monitored and I think the timing of insemination was perfect.
Describe your experience with the nursing staff at RMA of New York.
I loved Elisa (Dr Stein's nurse) and also Jasmine at Madison location who sometimes got my blood and prepared me on day of IUI. Clinic's availability during weekends and holidays is excellent. The clinic is very Covid aware (checks temperatures and you have to fill forms each time). Phone calls are answered in a timely manner.
Describe your experience with RMA of New York.
Also, the staff at RMA are prompt and professional. Their pricing is really fair and one of the best in New York (despite them being one of the most popular and busiest clinics). And we never had any issues with billing. The financial team tried their best to cover everything they could through my insurance (which was not the case at some other clinics).  Nurses always called me back promptly if I had any questions and were flexible with scheduling. Covid protocol was great and wait times were always short.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Their pricing is really fair and one of the best in New York (despite them being one of the most popular and busiest clinics). And we never had any issues with billing. The financial team tried their best to cover everything they could through my insurance (which was not the case at some other clinics).
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I never had to do IVF so I am not sure.
10
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 35 - 36
2 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Protocol with Dr. Klein] 2 IVF cycles - both antagonist - first without birth control and the second with. We needed a second cycle after all our embryos arrested on day 3 in the first cycle. The second cycle was different to help the eggs mature at the same rate to retrieve more mature eggs. Both cycles produces 18 eggs each...Dr. Klein treated me kindly and respectfully. When all our embryos arrested...he called me and walked me through the loss and the started working on the ways forward. At every morning monitoring appointment, and beyond, he had great bedside manner
After initial communication problems with my first IVF coordinator [at RMA of New York] who left early in my treatment, the nursing staff and subsequent IVF coordinators were simply fantastic. From making blood draws pleasant to getting blood work and treatment results, the nurses and coordinators are helpful, kind, and compassionate...The office was rarely busy for morning monitoring, and my wait was typically shorter than 15 minutes. Typically, once I got called in for blood draw, the ultrasound nurse was waiting for me...The main office is in midtown Manhattan is the only clinic open during weekends and holidays, which was inconvenient for me on the rare occasion when I needed morning monitoring during the weekend. Otherwise, the staff is pleasant and friendly, phone calls and emails are always returned, and the office is clean.
How was your experience with Jeffrey Klein at RMA of New York?
If I could take Dr. Klein with me everywhere I go, I would. He is equally kind, compassionate, and knowledgeable. He explains things clearly and takes the time to answer any questions I had, sets clear expectations and fully appraises you of the risks.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
If you have questions, ask them. If you have concerns, raise them. He will take the time to answer them as best as possible and make you as comfortable as possible.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr. Klein treated me kindly and respectfully. When all our embryos arrested on the day 3 in my first IVF cycle, he called me and walked me through the loss and the started working on the ways forward. At every morning monitoring appointment, and beyond, he had great bedside manner
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
2 IVF cycles - both antagonist - first without birth control and the second with. We needed a second cycle after all our embryos arrested on day 3 in the first cycle. The second cycle was different to help the eggs mature at the same rate to retrieve more mature eggs. Both cycles produces 18 eggs each.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha)
After initial communication problems with my first IVF coordinator who left early in my treatment, the nursing staff and subsequent IVF coordinators were simply fantastic. From making blood draws pleasant to getting blood work and treatment results, the nurses and coordinators are helpful, kind, and compassionate.
Describe your experience with RMA of New York.
The main office is in midtown Manhattan is the only clinic open during weekends and holidays, which was inconvenient for me on the rare occasion when I needed morning monitoring during the weekend. Otherwise, the staff is pleasant and friendly, phone calls and emails are always returned, and the office is clean.
Describe your experience with your monitoring appointments at RMA of New York.
The office was rarely busy for morning monitoring, and my wait was typically shorter than 15 minutes. Typically, once I got called in for blood draw, the ultrasound nurse was waiting for me.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
Dr. Klein discussed costs with us during our initail consultation. However, most costs associated with my IVF treatment were covered by insurance. I did pay for the remainder of my deductible, which was very little at this point, and for genetic testing of my self, my husband, and the embryos out of pocket, totaling approximately $4000. The cost of the anesthesiologist was not covered by insurance as she was out of network, and that cost $750 for each egg retrieval.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Klein is particular to elective single embryo transfers for the safety of the mother and the fetus.
10
Doctor
Jeffrey Klein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
Westchester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 35
1 IUI
Male Factor
South Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Sekhon was extremely warm, and in tune with my expectations and concerns.She always answered all of my questions in person as well as through emails. ... Dr Sekhon was extremely professional and explained the IUI process thoroughly during our ZOOM video visit. After getting the baseline Ultrasound she was able to explain further on how to proceed with our treatments( Clomid, Ovidrel ) She was always very kind and patient as I had a million questions, and which were always answered by Dr Sekhon. My husband and I completely trusted my care with Dr Sekhon as she was very thorough and explained in detail of our chances being pregnant. She is kind, compassionate, knowledgable, professional, and patient, something that we value. I would recommend Dr Sekhon to my friends/family in a heart beat. Absolutely no complaints!
Loved the Madison office, SOHO office was OK. The staff at both offices [RMA of New York] were professional, kind and always helpful. I arrived usually at my appt time and was seen within 5-10 minutes. Both offices were extremely clean, and always had nice music playing ... It was a pleasure to work with Connie! She was extremely kind, and always responded to my emails. She would call me with my lab results, and always answered all of my questions
How was your experience with Lucky Sekhon at RMA of New York?
Dr Sekhon was extremely professional and explained the IUI process thoroughly during our ZOOM video visit. After getting the baseline Ultrasound she was able to explain further on how to proceed with our treatments( Clomid, Ovidrel ) She was always very kind and patient as I had a million questions, and which were always answered by Dr Sekhon. My husband and I completely trusted my care with Dr Sekhon as she was very thorough and explained in detail of our chances being pregnant. She is kind, compassionate, knowledgable, professional, and patient, something that we value. I would recommend Dr Sekhon to my friends/family in a heart beat. Absolutely no complaints!
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Have a list of questions and be prepared to squeeze them during your visits
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr Sekhon was extremely warm, and in tune with my expectations and concerns.She always answered all of my questions in person as well as through emails.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Only used Clomid, and Ovidrel for my treatment
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
It was a pleasure to work with Connie! She was extremely kind, and always responded to my emails. She would call me with my lab results, and always answered all of my questions
Describe your experience with RMA of New York.
Loved the Madison office, SOHO office was OK. The staff at both offices were professional, kind and always helpful. I arrived usually at my appt time and was seen within 5-10 minutes. Both offices were extremely clean, and always had nice music playing
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
not sure! i believe my insurance covered it
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
none
10
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
5
Age 38 - 39
3 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Not sure
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy. ... She is empathetic and relatable.
There are a huge number of patients [at RMA of New York]. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. ... The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead. ... Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't be afraid to ask questions. She gives a lot of information, which is helpful, but can sometimes be overwhelming in the moment.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
She is empathetic and relatable.
Describe your experience with RMA of New York.
There are a huge number of patients. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
The IUIs were covered by my insurance but IVF was not. It was over $20,000 with medication. The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon preferred eSET
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
3
0
Age 32
1 Fertility Medications
Male Factor
Ashkenazi Jewish
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
To be honest, I had very little interaction with Dr. Thornton. She lets most of the nurses do the heavy lifting which is why things like PCOS were not caught. The only thing that was caught was hypothyroidism which I am very grateful for (but easy to catch with the TSH number).... If following the herd and approaching medicine with standardized approaches doesn't bother you, then Dr. Thornton is a good fit because she explains things quickly and will get you started quickly. But if you'd like a more customized approach, or an approach that does not leave any health issues out, then you're better off somewhere else.
This place [RMA of New York] is a bit of a factory and impersonal. They will move you quickly though. Because of the quick movement, they may not catch important things. There's no portal so communication is incredibly difficult.... Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.... The lady who took my blood was great! She was caring. However, everyone else was hard to track down. Gave fuzzy information. And never called when they said they would.
How was your experience with Kimberley Thornton at RMA of New York?
If you have an easy issue, I am sure Dr. Thornton will be a good match. For me, it didn't work out because I felt a lot of things were really haphazard. My PCOS was not detected by her team (which should be been able to be seen from bloodwork). It also really bothered me that there was no portal to receive results. You are at the mercy of her team of nurses and they all overburdened.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If following the herd and approaching medicine with standardized approaches doesn't bother you, then Dr. Thornton is a good fit because she explains things quickly and will get you started quickly. But if you'd like a more customized approach, or an approach that does not leave any health issues out, then you're better off somewhere else.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
To be honest, I had very little interaction with Dr. Thornton. She lets most of the nurses do the heavy lifting which is why things like PCOS were not caught. The only thing that was caught was hypothyroidism which I am very grateful for (but easy to catch with the TSH number). Clomid (which was the standard that Dr. Thornton prescribed) should not be prescribed for people who have PCOS and PCOS was indicated in my blood results.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
5 days of clomid (dose was double what it should have been) + 1 ovidrel shot + 1 IUI. Clomid should not be prescribed for PCOS. Triggers OHSS. Originally, my husband and I had come to her for sperm issues, but after taking a whole round of clomid, it was discovered that I have hypothyroidism. What was not detected was PCOS.
Describe your experience with the nursing staff at RMA of New York.
The lady who took my blood was great! She was caring. However, everyone else was hard to track down. Gave fuzzy information. And never called when they said they would.
Describe your experience with RMA of New York.
This place is a bit of a factory and impersonal. They will move you quickly though. Because of the quick movement, they may not catch important things. There's no portal so communication is incredibly difficult.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
This is a hilarious question. I have yet to reach the finance team (4 attempts so far). I am expecting some ridiculous bill that will come out of no where.
What specific things went wrong at RMA of New York?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of New York.
Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.
3
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources