RMA of New York

17 doctors work here

Strongly recommend: 54%Neutral: 24%Don't recommend: 23%7.8
54% strongly recommend
349 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.5
7.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
5,633
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
17 doctors work here
8.1
Average Doctor Score
Natan Bar-Chama
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Strongly recommend: 100%10
Taraneh Nazem
Taraneh Nazem
RMA of New York
100% strongly recommend
1 Review
Strongly recommend: 100%10
Erkan Buyuk
Erkan Buyuk
RMA of New York
100% strongly recommend
3 Reviews
Strongly recommend: 100%9.9
Jeffrey Klein
Jeffrey Klein
RMA of New York
87% strongly recommend
18 Reviews
Strongly recommend: 87%Neutral: 8%Don't recommend: 5%9.2
Eric Flisser
Eric Flisser
RMA of New York
73% strongly recommend
35 Reviews
Strongly recommend: 73%Neutral: 23%Don't recommend: 4%8.9
Joseph Davis
Joseph Davis
RMA of New York
69% strongly recommend
12 Reviews
Strongly recommend: 69%Neutral: 24%Don't recommend: 8%8.8
Lucky Sekhon
Lucky Sekhon
RMA of New York
67% strongly recommend
15 Reviews
Strongly recommend: 67%Neutral: 11%Don't recommend: 21%8.6
Matthew Lederman
Matthew Lederman
RMA of New York
56% strongly recommend
27 Reviews
Strongly recommend: 56%Neutral: 22%Don't recommend: 22%8.3
Alan Copperman
Alan Copperman
RMA of New York
67% strongly recommend
43 Reviews
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Jovana Lekovich
Jovana Lekovich
RMA of New York
49% strongly recommend
13 Reviews
Strongly recommend: 49%Neutral: 44%Don't recommend: 7%8.1
Daniel Stein
Daniel Stein
RMA of New York
52% strongly recommend
60 Reviews
Strongly recommend: 52%Neutral: 28%Don't recommend: 20%7.9
Tanmoy Mukherjee
Tanmoy Mukherjee
RMA of New York
65% strongly recommend
23 Reviews
Strongly recommend: 65%Neutral: 6%Don't recommend: 28%7.7
Benjamin Sandler
Benjamin Sandler
RMA of New York
40% strongly recommend
28 Reviews
Strongly recommend: 40%Neutral: 23%Don't recommend: 37%6.3
Lawrence Grunfeld
Lawrence Grunfeld
RMA of New York
29% strongly recommend
26 Reviews
Strongly recommend: 29%Neutral: 27%Don't recommend: 45%6
Kimberley Thornton
Kimberley Thornton
RMA of New York
4% strongly recommend
9 Reviews
Strongly recommend: 4%Neutral: 18%Don't recommend: 78%3.4
Rachel Gerber
Rachel Gerber
RMA of New York
strongly recommend
0 Reviews
Tia Jackson-Bey
Tia Jackson-Bey
RMA of New York
strongly recommend
0 Reviews
Show 13 more

This clinic has 6 offices

Brooklyn
26 Court Street, Suite 2710
Brooklyn, NY 11242
718-532-8700
NY - Downtown
594 Broadway, Suite 1011
New York, NY 10012
212-906-7900
NY - Eastside
635 Madison Avenue, 10th Floor
New York, NY 10022
212-756-5777
NY - Mount Sinai
5 East 98th Street, 2nd Floor
New York, NY 10029
212-906-7900
NY - Westside
200 West 57th Street, Suite 900
New York, NY 10019
212-256-8200
Westchester
311 North Street, Suite 310
White Plains, NY 10605
914-997-6200
Show 4 more

349 patient reviews

9
9
Ask a Question
Ask a Question

Ask this reviewer a question about their experience with Jovana Lekovich at RMA of New York.

LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

Age 38 - 40
Treated 2018 - 2020
Success w/ Doc Yes
3 IUI
2 IVF
2 Embryo Freezing
Donor Sperm
Endometriosis
European
Income $50K - $99K
Accountant
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Dr. Lekovich is always honest and clear in her approach, along with reasoning for why she implements specific treatment planning. She is available through email, is quick to respond, and always always makes us feel at ease after each communication. ... Dr. Lekovich has always been willing to answer all of our questions with honesty and clarity that makes us feel confident in the care she gives us. She offers reading materials to further our own understandings, while also uses a lot of her own knowledge to explain and explore the choices she makes in each cycle.
The clinic [RMA of New York] sees many people through the day, sometimes making for a full waiting room. However, the staff are rather quick to see everyone, provide a calming environment to sit and wait, and have never waited for longer than 15 minutes for monitoring. ... The women who draw your blood are amazing. They never hurt me, always remember me and ask questions that make me feel at ease in the experience.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich is always honest and clear in her approach, along with reasoning for why she implements specific treatment planning. She is available through email, is quick to respond, and always always makes us feel at ease after each communication.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask any question and express any concern you may have. Dr. Lekovich has a wealth of knowledge regarding infertility/fertility treatment. She will be able to provide you with research backing her decision making and treatment planning. She will also address all questions or concerns without making you feel overwhelmed by information or as if it is an inconvenience.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich has always been willing to answer all of our questions with honesty and clarity that makes us feel confident in the care she gives us. She offers reading materials to further our own understandings, while also uses a lot of her own knowledge to explain and explore the choices she makes in each cycle.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
My first cycle began with birth-control, then Gonal-F and Cetritide and Menopur. My second round involved E2 patches, Clomid, Gonal-F, and Menopur, the most successful and resulting in 12 retrieved, 3 tested, 3 frozen embryos.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff are always friendly, supportive throughout the process and prompt in calling back when I have phoned for any questions.
Describe your experience with RMA of New York.
The clinic sees many people through the day, sometimes making for a full waiting room. However, the staff are rather quick to see everyone, provide a calming environment to sit and wait, and have never waited for longer than 15 minutes for monitoring.
Describe your experience with your monitoring appointments at RMA of New York.
There are quite a few people in the waiting room on some day, but then no one other than my self others. I typically go first thing when the doors open and have found it to be very easy and smooth. The women who draw your blood are amazing. They never hurt me, always remember me and ask questions that make me feel at ease in the experience.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Insurance covered all but $7000 of each round, not including medications which came to approx $250/round.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
There was only one time in which my results had not been phoned. When I called after hours, the after hours nurse on call was able to get a hold of the staff who then immediately called me to tell me my results. they were apologetic and kind.
9
Doctor
Jovana Lekovich
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
Brooklyn
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
7
8
Age 33 - 34
Treated 2019 - 2020
Success w/ Doc ?
1 IVF
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Dr. Stein did seem open and willing to go over the procedure. But he voiced his opinion early on about what he thought we should do. And being the doctor, the expert, that is probably a good thing. But it felt a bit like he was making the decision for us on what treatment we should do. I believe he did this because he truly felt that this was the best course of action for us and would give us the "best results." He is available at most visits and was very involved in my treatment.
All the staff here [at RMA of New York] was very nice and seemed to be on top of things. The front desk staff are great, they are fast to check you in and have your chart available to help facilitate. ... The only department I was thrilled with is the billing dept (but they have to work with insurance companies, so I get it) but I had to double check a few things with them and not sure they had my financial interest in mind.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein did seem open and willing to go over the procedure. But he voiced his opinion early on about what he thought we should do. And being the doctor, the expert, that is probably a good thing. But it felt a bit like he was making the decision for us on what treatment we should do. I believe he did this because he truly felt that this was the best course of action for us and would give us the "best results." He is available at most visits and was very involved in my treatment.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
From the beginning go in there saying you want to know all of your options and the expected results of each options, even if Dr. Stein doesn't agree all the options are the best course of action.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
My partner and I are both genetic carriers for hearing loss, which we found out while getting treatment for infertility. Dr. Stein made the decision for us to do IVF before we fully made the decision for ourselves, and that felt a bit forced/rushed. In hindsight IVF is probably the best treatment for us, but we wanted to make the decisions not our doctor. Dr. Stein is willing to explain and talk about options, but he makes his opinion known as well. Which can be good for people who need more guidance, but can come off a bit strong fro others.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
One of the first things we did after the initial consultation and tests was agree to a genetic test. Doing that test we found out that we are both carriers for hearing loss and that set our treatment off. We wanted to start slow, medications first and then IUI treatment, but because our kids have a 1 in 4 chance of having hearing loss Dr. Stein recommended starting right off with IVF, and we agreed. For the first part of the IVF treatment, I did two weeks of injections, going to my doctors office 10 times in those 14 days for blood work and ultrasounds. Once my hormone levels were up and my follicles were large enough I was scheduled for the egg retrieval. The results of the egg retrieval were 7 eggs, 6 were fertilized, 4 matured to the point that they could be biopsied. Of the 4 biopsied and tested 2 eggs are "perfect" and can go on to be implanted. I am now waiting to start the next phase for the egg transfer next.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kiran Preet Kaur)
My IVF coordinator and the entire nursing staff is so wonderful! I started this treatment scared to give blood, I would faint, and everyone was so nice about it and I no longer pass out. They are all really nice and work hard to make the visits go smoothly. My coordinator was always reaching out to meet or just talk and was available when I needed something.
Describe your experience with RMA of New York.
All the staff here was very nice and seemed to be on top of things. The front desk staff are great, they are fast to check you in and have your chart available to help facilitate. The nurses and other doctors all seem to be on the same team and when I had to see another doctor instead of Dr. Stein, that doctor seemed to know me and my treatment. The only department I was thrilled with is the billing dept (but they have to work with insurance companies, so I get it) but I had to double check a few things with them and not sure they had my financial interest in mind.
Describe your experience with your monitoring appointments at RMA of New York.
For the amount of women that had to show up for monitoring hours that clinic worked really fast and efficiently to see everyone. They did a great job.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
I'm only half way done, but so far about $6,000
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
My doctors office will only do the single embryo transfer on me because the embryos were tested for genetic and chromosome abnormalities, so the changes of the embryos taking are higher. I think that is a safe approach in my circumstance.
7
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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9
9
Verified

This patient has provided documentation of treatment at this clinic.

Age 41
Treated 2020
Success w/ Doc No
4 IUI
Diminished Ovarian Reserve
Unexplained
South Asian
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
On our consultation, Dr. Flisser really took his time explaining to us how the ivf process works and what protocols he may suggest for us. ... ... I feel very well taken care of. ...We did the microflare lupron protocol. Accdg to the nurse, it was because I have DOR and it would be a good protocol for me. However, i did not have enough matured follicles for the egg retrieval to happy. It only resulted to 2 mature one size 18, 16 and 2 small ones size 13-14. So we had to cancel the ER and did an IUI instead. It was not successful.
Strength- they [RMA of New York] are open early for monitoring. The staff are all pleasant and approachable. The waiting time is not that bad if you arrive at the clinic as they are opening. The coffee machine is a major plus. The clinic is well kept and clean. ... Courtney was very helpful during our ivf treatment. She responds promptly and alway very pleasant to talk to. She is knowledgeable and very good at her job. Ariel is also very nice and caring.
How was your experience with Eric Flisser at RMA of New York?
On our consultation, Dr. Flisser really took his time explaining to us how the ivf process works and what protocols he may suggest for us. He answered all of our concerns and we didn’t feel rushed at all especially we had our appointment at the end of the day. During the course of the treatment, we had to change the course of tx to iui because I didnt have enough eggs for the retrieval. He was kind enough to call us while he was on vacation to explain to us why we must take this route. He was very kind and understanding. I feel very well taken care of.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Do not be afraid to ask questions.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
I believe that RMA and Dr. Flisser treated me like a human being not a number. He and his team took time to answer my questions and they responded to all my queries quickly. He also listens to our concerns
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
We did the microflare lupron protocol. Accdg to the nurse, it was because I have DOR and it would be a good protocol for me. However, i did not have enough matured follicles for the egg retrieval to happy. It only resulted to 2 mature one size 18, 16 and 2 small ones size 13-14. So we had to cancel the ER and did an IUI instead. It was not successful.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Ariel and Courtney)
Courtney was very helpful during our ivf treatment. She responds promptly and alway very pleasant to talk to. She is knowledgeable and very good at her job. Ariel is also very nice and caring.
Describe your experience with RMA of New York.
Strength- they are open early for monitoring. The staff are all pleasant and approachable. The waiting time is not that bad if you arrive at the clinic as they are opening. The coffee machine is a major plus. The clinic is well kept and clean.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
Minus insurance coverage it was $10,622 + 750 for anesthesia.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Well, he suggested that we should only have single embryo transfer since we would have done a pgs testing. I would rather have 2 if it was up to me
9
Doctor
Eric Flisser
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
9
9
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

Age 39 - 40
Treated 2019 - 2020
Success w/ Doc No
3 IUI
Donor Sperm
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
I did 3 IUIs [with Dr. Lekovich] using only Ovidrel because I have no ovulation issues. They all resulted in negatives, but I am 40 so that doesn't really surprise me too much. We are now moving on to IVF...She explained things in detail every single time and I never felt that she was rushing me out the door for her next patient...She is not a fan of medicating if it not necessary. All of my IUIs were done just with Ovidrel. She would have allowed me to take more meds if i really wanted to but she didn't feel it was necessary. I appreciate that she doesn't just fill up every patient with hormones without considering side-effects and the change
All of the nurses and admin at RMA are very warm and calm. I always felt completely focused on...Two nurses told me different things about choosing a sperm donor. One nurse made me feel that I should definitely change my donor while the other said it was fine...Each IUI was around $300...The main problem is just that I wish they were open for more hours in the day! They only do many procedures between 9am and 12:30 which isn't always convenient. The nurses always call back when I call. I have gotten some conflicting information from some nurses, but they quickly cleared up their miscommunication.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich explains everything that is going to happen in detail. She is not a fan of medicating if it not necessary. All of my IUIs were done just with Ovidrel. She would have allowed me to take more meds if i really wanted to but she didn't feel it was necessary. I appreciate that she doesn't just fill up every patient with hormones without considering side-effects and the change for multiples. She is very direct and clear. She does not coddle or spend a lot of time on letting her patients feel bad and disappointed. She just moves on to the next step in the plan, which i appreciate but may bot be for everyone. for my actual IUIs, she only performed one and other doctors did the other two. I would have preferred that she be able to do all of them, but the other doctors were equally qualified and kind.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask a lot of questions! She will explain them. Make a list for every meeting.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich and everyone who works at RMA is extremely kind and warm. She explained things in detail every single time and I never felt that she was rushing me out the door for her next patient.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I did 3 IUIs using only Ovidrel because I have no ovulation issues. They all resulted in negatives, but I am 40 so that doesn't really surprise me too much. We are now moving on to IVF.
Describe your experience with your nurse at RMA of New York.
All of the nurses and admin at RMA are very warm and calm. I always felt completely focused on that cared for.
Describe your experience with RMA of New York.
The main problem is just that I wish they were open for more hours in the day! They only do many procedures between 9am and 12:30 which isn't always convenient. The nurses always call back when I call. I have gotten some conflicting information from some nurses, but they quickly cleared up their miscommunication.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Each IUI was around $300.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Two nurses told me different things about choosing a sperm donor. One nurse made me feel that I should definitely change my donor while the other said it was fine.
9
Doctor
Jovana Lekovich
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
9
8
Age 34 - 36
Treated 2018 - 2020
Success w/ Doc ?
2 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
I had two ICSI, PGT, freeze-all cycles [with Dr. Lekovich]. The first one only yielded 1 day-5 PGT normal embryo. She adjusted the medication for next Egg Retrieval and I ended up with 4 day-5 PGT normal embryos...listens and shares information. She seems really invested especially once IVF cycles are taking place...is straight forward but kind. She does not talk down to you and will explain everything going on. For all the major procedures (retrievals, transfers) she was the one doing it. Monitoring and IUI was done by rotating doctors.
Lots of locations [of RMA of New York], usually not a bad wait for monitoring. The clinic is big so you don’t get any hand holding. Do your own research or be prepared to assert yourself quite a bit to understand treatment protocols...The nurses always seem extremely busy. The phone calls are rushed. Generally they are helpful but I always felt like I needed to push to get an extra minute on the phone to ask questions...Monitoring varied a great deal. Sometimes it was empty sometimes it was literally standing room only.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich is straight forward but kind. She does not talk down to you and will explain everything going on. For all the major procedures (retrievals, transfers) she was the one doing it. Monitoring and IUI was done by rotating doctors.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask questions and advocate for yourself. This is a big clinic and there is no hand holding. Dr. Lekovich is smart and committed but it’s not a mom and pop shop so you need to be assertive at times.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich listens and shares information. She seems really invested especially once IVF cycles are taking place.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I did 2 medicated timed intercourse cycles and 2 medicated IUI’s mainly for insurance purposes. These cycles resulted in negative pregnancy tests. I had two ICSI, PGT, freeze-all cycles. The first one only yielded 1 day-5 PGT normal embryo. She adjusted the medication for next Egg Retrieval and I ended up with 4 day-5 PGT normal embryos. I was happy to have an adjustment and better results. My first embryo transfer ended in chemical pregnancy. The second one she added Lupron and I have an ongoing pregnancy from that cycle.
Describe your experience with the nursing staff at RMA of New York.
The nurses always seem extremely busy. The phone calls are rushed. Generally they are helpful but I always felt like I needed to push to get an extra minute on the phone to ask questions. They are organized and all very well informed and confident. The nurses that help with the retrievals and transfers are wonderful and compassionate.
Describe your experience with RMA of New York.
Lots of locations, usually not a bad wait for monitoring. The clinic is big so you don’t get any hand holding. Do your own research or be prepared to assert yourself quite a bit to understand treatment protocols.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring varied a great deal. Sometimes it was empty sometimes it was literally standing room only.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I lost track of how much money we spent. We had some insurance coverage but still paid around 15-20 thousand total.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lekovich was a very strong proponent of aSET.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
I was so anxious awaiting my PGT results. It had been over 2 weeks. I finally called the company that does the testing and apparently they had released the results over a week before. I called RMA and a nurse looked it up and said “oh yes it’s in your chart”. She gave me the results but it was such big important information I would have appreciated getting as soon as possible, not a week late.
9
Doctor
Jovana Lekovich
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New York
Brooklyn
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
8
6
Verified

This patient has provided documentation of treatment at this clinic.

Age 41 - 42
Treated 2019 - 2020
Success w/ Doc Yes
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
I had serious concerns about how other people at the clinic treated me. He [Dr. Daniel Stein] was always very responsive and thoughtful...I had success with our first transfer which I hadn’t expected. I was 41 when I gave birth. He definitely helped us get to where we wanted to be very quickly. I had a bad experience with the clinic and he was very responsive and made me feel heard and supported...I had a pretty high AMH for my age (2.56 at 41) but he still used pretty high doses of meds I think. I stimmed for 11 days and got 46 eggs which shocked me. 35 fertilized and 31 made it to day one; 10 embryos made it to day 5 and of those half tested PGS normal.
I had serious concerns about [some staff] at the clinic [RMA of New York] treated me...Know that the clinic itself has pitfalls particularly the east side office. But they are very effective. Overall worth it because he [Dr. Stein] is a kind and effective doctor but have eyes open that the east side office is unpleasant at best and you have to go there for retrievals and transfers and on weekends...My final visit was around 9 weeks. The Dr and one nurse said I could be in touch through the end of the first trimester. But when I had a threatened miscarriage at 11 weeks they were unresponsive and unhelpful. They claimed later this is just how fertility clinics operate due to the high cost of malpractice insurance. I have since found out people about who were helped by their clinics after 9 weeks.
How was your experience with Daniel Stein at RMA of New York?
I had success with our first transfer which I hadn’t expected. I was 41 when I gave birth. He definitely helped us get to where we wanted to be very quickly. I had a bad experience with the clinic and he was very responsive and made me feel heard and supported.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Know that the clinic itself has pitfalls particularly the east side office. But they are very effective. Overall worth it because he is a kind and effective doctor but have eyes open that the east side office is unpleasant at best and you have to go there for retrievals and transfers and on weekends.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I had serious concerns about how other people at the clinic treated me. He was always very responsive and thoughtful
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I don’t remember dosages. I had a pretty high AMH for my age (2.56 at 41) but he still used pretty high doses of meds I think. I stimmed for 11 days and got 46 eggs which shocked me. 35 fertilized and 31 made it to day one; 10 embryos made it to day 5 and of those half tested PGS normal.
Describe your experience with RMA of New York.
“They get the job done” someone told me and they were right. Weakness of the clinic is that the east side office is unhelpful and unresponsive. I had a very bad experience when I went there at 11 weeks after waking up to a gush of blood. I had called the on call doctor who never called me back. Because it was a Saturday I went to the east side-the only open location. They had me wait for a while then said nobody could see or speak with me because I was too far along (had been told conflicting info earlier in my treatment). At this point I’d been going to RMA for over a year and this was shocking and very upsetting. I insisted on speaking with someone and the clinician who told me “legally we can’t see you” wouldn’t tell me her name and was very antagonistic. So I went to an ER and found out I had a threatened miscarriage.
Describe your experience with your monitoring appointments at RMA of New York.
I preferred the soho office. Hours were later, it was smaller, and the atmosphere was more friendly.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
We paid less than 10k out of pocket including copays
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
My final visit was around 9 weeks. The Dr and one nurse said I could be in touch through the end of the first trimester. But when I had a threatened miscarriage at 11 weeks they were unresponsive and unhelpful. They claimed later this is just how fertility clinics operate due to the high cost of malpractice insurance. I have since found out people about who were helped by their clinics after 9 weeks.
8
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
9
8
Age 29 - 30
Treated 2019 - 2020
Success w/ Doc Yes
5 IUI
1 IVF
Anovulation
PCOS
Ashkenazi Jewish
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Neutral
Speaking of just Dr. Sekhon and not RMA, I couldn't be happier with the care she provided, specifically during the IVF process. From even before starting IVF, she demystified the process for me and shared many stories that made me feel more comfortable with the process. She was patient with me, going through the timeline of events and what to expect in detail along the way.
I loved my doctor but RMA at times did feel like a factory and like I was a number. Some of the doctors were better than others. I wish I had been able to only see Dr. Sekhon but downtown office was not as convenient for me so I usually saw a different MD each visit at Eastside which made it feel less personal. Very clean during COVID and good screening process.
How was your experience with Lucky Sekhon at RMA of New York?
Speaking of just Dr. Sekhon and not RMA, I couldn't be happier with the care she provided, specifically during the IVF process. From even before starting IVF, she demystified the process for me and shared many stories that made me feel more comfortable with the process. She was patient with me, going through the timeline of events and what to expect in detail along the way. Every time we spoke she eased my anxiety. I did not see her every visit but I would travel further from UES to downtown often because I always felt better seeing her than other providers. She was warm, yet straight to the point. Great bedside manner. I trusted the care she was giving me. I also appreciate how available she was over email when I had burning questions that I didn't want to wait until the next appointment- this is huge when going through something so emotional/time consuming. While I wish I did not have to do IVF of course, I feel lucky to have found Dr. Sekhon, and I could not recommend her more.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
She is an incredibly busy clinician with lots of patients. If you need her REACH OUT and she will be there for you.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon was kind, empathetic and very personal. She NEVER made me feel stupid for asking questions and always took time to explain the process in ways that made me and my husband understand. She was always available over email, including weekends and time off. We had shared decision making and made me feel very comfortable and supported. I trusted what she said because she never steered me wrong. I appreciated her candid but warm nature and her confidence provided me with comfort during this process. She also always asked me how work was and how my family was doing.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
Connie the nurse was very helpful and knew my info well, but I did not always talk to her. The other nurses did not know my course as well and sometimes gave me misinformation.
Describe your experience with RMA of New York.
I loved my doctor but RMA at times did feel like a factory and like I was a number. Some of the doctors were better than others. I wish I had been able to only see Dr. Sekhon but downtown office was not as convenient for me so I usually saw a different MD each visit at Eastside which made it feel less personal. Very clean during COVID and good screening process.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
n/a
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Once did not get a call with results and had to call myself. A few times never got an email for an appointment for monitoring (during covid).
9
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
1
0
Age 33
Treated 2020
Success w/ Doc Yes
1 IVF
Other
European
Income $200K - $499K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
I had expressed concerns [to Dr. Thornton] from the onset about vulnerability to hormonal variations and when it became so drastic post-transfer that I was suffering from a first-time onset of clinical depression, I was completely dismissed by all involved. When I was finally issued a different protocol (different drug administration technique) Dr. Thornton did not even check in *once* to see if there was improvement, or how I was doing, or just to treat me like a human patient rather than a vessel for a successful live birth. Nurses are the same, and you will rarely see or interact with the same person twice.
Honestly I haven't heard from the billing department [at RMA of New York] once since starting this process. I've tracked my own expenses - thank god? - but no one has updated me or followed up with me. At this point I'm honestly wondering whether I even have a chart over there. I'm estimating the entire process (egg retrieval, testing, FET) cost about 40k...I expect the clinic's strength is in the sheer volume of patients and cases they have treated. This is a double edged sword, however, in that you become just one of those numbers - and statistics - that contributes to their overall rates. Honestly I felt like I was seen as an easy opportunity to achieve an 'under 35 live birth on the first implant' in order to boost their numbers, and I was given 0 personal attention or care.
How was your experience with Kimberley Thornton at RMA of New York?
Dr Thornton is likely very intelligent and possibly talented at her job related to the actual fertility elements. Her bedside manner and patient care is utterly lacking. Perhaps I'm an outlier, but if an outlier can be these drastic, I truly wonder where the mean would lie.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
You must be a superior project manager and be able to manage your fertility journey with confidence, precision, and the ability to stand up for yourself. No one will take care of you, no one will check up on you, and no one will offer you ways to ameliorate any difficulties the process may cause for you. You should not be afraid to call, email, and keep calling to get the results, updates, and information you need to proceed confidently. This is your body, your choice, and your money that is feeding the factory.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
RMA is a factory. I will not be the first nor the last to say this. I think people are desperate for results and will take any kind of mistreatment along the way to get there. I had expressed concerns from the onset about vulnerability to hormonal variations and when it became so drastic post-transfer that I was suffering from a first-time onset of clinical depression, I was completely dismissed by all involved. When I was finally issued a different protocol (different drug administration technique) Dr. Thornton did not even check in *once* to see if there was improvement, or how I was doing, or just to treat me like a human patient rather than a vessel for a successful live birth. Nurses are the same, and you will rarely see or interact with the same person twice.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
I started on progesterone shots post 5-day FET (pgt-a and pgt-m). I was miserable. I'd communicated my vulnerability to hormones early on, and it became so drastic I had to demand some sort of change in the treatment or I would not be able to be a functional mother for my current daughter. The nurse told me they couldn't 'make me' take the medication, as in I could either proceed with no change and suffer, or make my own call to completely stop treatment at 6 weeks post-transfer. Something somehow finally got through to Dr Thornton and I was switched to thrice daily endometrin pills + twice daily vaginal suppositories. This produced some nausea but SIGNIFICANTLY improved mood. It took too much and too long to get me to that change. And i had to demand it for myself.
Describe your experience with the nursing staff at RMA of New York.
Nursing staff repeatedly had to be followed up with in order to get the full information i needed. On multiple occasions I was chasing people down nearly the end of the day to acquire extremely time sensitive prescriptions - including trigger shot over a holiday weekend! They are impossible to reach - no direct lines or emails. And one nurse when i told her i was suffering on my treatment told me i didn't 'have' to continue the medication, rather than work with me to consult the dr for a mitigated treatment plan.
Describe your experience with RMA of New York.
I expect the clinic's strength is in the sheer volume of patients and cases they have treated. This is a double edged sword, however, in that you become just one of those numbers - and statistics - that contributes to their overall rates. Honestly I felt like I was seen as an easy opportunity to achieve an 'under 35 live birth on the first implant' in order to boost their numbers, and I was given 0 personal attention or care. When I awoke from being put under to have my eggs retrieved, a person I'd never seen before merely said to me 'what does your phone case look like'. That was honestly the first thing someone said to me when I came to. That is the kind of treatment you can expect.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
Honestly I haven't heard from the billing department once since starting this process. I've tracked my own expenses - thank god? - but no one has updated me or followed up with me. At this point I'm honestly wondering whether I even have a chart over there. I'm estimating the entire process (egg retrieval, testing, FET) cost about 40k.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I'm not sure but we only transferred one with no discussion of multiples
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New York.
-my follicles got jacked really quickly and i was beyond bloated. We were approaching fourth of july weekend and i was project managing to the extreme to ensure that my trigger shot order was put in and able to be picked up before everything closed. Literally 15 min before the specialty pharmacy closed for an extended weekend i was sprinting in to grab the trigger shot, after spending days playing telephone tag to ensure timing was correct and it was ordered. This was INSANE. -Then my initial Dr went on maternity leave in the middle of my cycle, and informed me two days prior. We were in the middle of interpreting and awaiting updated results on embryos from PGT-A and PGT-M, after coming back inconclusive. This was a shock. -Finally, I was beyond struggling with my progesterone protocol post-FET and was desperate to be tapered off at the earliest possibility. I was legitimately clinically depressed and conveyed this to a nurse upon hearing that my protocol would not be changing at all even by method. She told me that they can't 'make me' take the medicine, and that my two choices were essentially continue to suffer for the sake of the pregnancy, or just take myself off entirely, because they were providing no alleviation strategy. It was the most grotesque display of utter disregard for patient wellbeing, and frankly this nurse should reconsider her profession. After sending a desperate and dire email to my dr (thank god i randomly had her email) some change in protocol was suggested - suppositories and pills rather than shots. She then literally never followed up with me to check in on me after the switch. No call, no email. Nothing to confirm the switch in protocol was for the better. That was the final nail in the coffin for showing me how little RMA cared for me as a patient. -When I was able to come off the drugs entirely, I received a curt email: "Your levels are adequate and you can stop your endometrin today." This, after 40k and 8 months. Can you imagine? -I'm still waiting to hear from the nurse managers to discuss my experience. Nothing. No followup despite my explicit request to be contacted. And so here I am.
1
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 35
Treated 2020
Success w/ Doc 10 Eggs Frozen
1 Egg Freezing
Other
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
I chose Dr. Nazem based on her credentials and what I received was above and beyond a diverse group of women (and some men) who want the best for me and my needs. I found not only a doctor to freeze my eggs, but a facility [RMA of New York] I will go to for any fertility needs in the future. ... I went to Dr. Nazem based on research and after discussing the best plan for me (egg freezing), we went right into an exam room and put all my fears at ease.
[At RMA of New York] I was immediately appointed an IVF Coordinator, Finance Trainer and a Primary IVF Nurse to start the process. Each step was easy to understand with training videos on how to administer medications, there was personalized paperwork to help keep track of daily shots, and if all else failed a phone call or email was readily available. I never felt alone throughout the process.
How was your experience with Taraneh Nazem at RMA of New York?
I chose Dr. Nazem based on her credentials and what I received was above and beyond a diverse group of women (and some men) who want the best for me and my needs. I found not only a doctor to freeze my eggs, but a facility I will go to for any fertility needs in the future.
What's one piece of advice would you give a prospective patient of Taraneh Nazem at RMA of New York?
If you aren't sure just make the appointment and put your mind at ease.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Tatiana Alicea; Shira Levie)
I was immediately appointed an IVF Coordinator, Finance Trainer and a Primary IVF Nurse to start the process. Each step was easy to understand with training videos on how to administer medications, there was personalized paperwork to help keep track of daily shots, and if all else failed a phone call or email was readily available. I never felt alone throughout the process. Each appointment (and there are a lot!) was early and I was in and out within 30 minutes. I spent more time in the uber on most days. Even though they were quick appointments, I always was asked about me and how I was doing. Everyone was always very friendly and considerate of what I was happening. After the procedure I was struggling a bit and the front receptionist walked me all the way to my ride (I wish I would have remembered her name, but I had a lot going on. Thank you for your consideration!). She made sure I was safely on my way home.
Describe your experience with RMA of New York.
I am 35-years-old in a long happy relationship but both of us are not ready for children. My worries stemmed from can I even have kids to how many eggs do I have left? I went to Dr. Nazem based on research and after discussing the best plan for me (egg freezing), we went right into an exam room and put all my fears at ease. I was immediately appointed an IVF Coordinator, Finance Trainer and a Primary IVF Nurse to start the process. Each step was easy to understand with training videos on how to administer medications, there was personalized paperwork to help keep track of daily shots, and if all else failed a phone call or email was readily available. I never felt alone throughout the process. Each appointment (and there are a lot!) was early and I was in and out within 30 minutes. I spent more time in the uber on most days. Even though they were quick appointments, I always was asked about me and how I was doing. Everyone was always very friendly and considerate of what I was happening. After the procedure I was struggling a bit and the front receptionist walked me all the way to my ride (I wish I would have remembered her name, but I had a lot going on. Thank you for your consideration!). She made sure I was safely on my way home. The bad - I was confused in the beginning with the shot regimen and stressed myself out, shocking but the shots didn’t feel great, I couldn't work out for weeks the way I like to, I was bloated in my lower stomach, trips to the office got old, and I cramped for three days after the procedure (make sure you have a heating pad!) The good - I have given myself a breath to choose when I am ready to have children and to give myself a better chance to live the life I want to lead. I chose Dr. Nazem based on her credentials and what I received was above and beyond a diverse group of women (and some men) who want the best for me and my needs. I found not only a doctor to freeze my eggs, but a facility I will go to for any fertility needs in the future. Thank you to Dr. Nazem, Shira, Geraldine, Tatiana, and all the nurses!
Describe your experience with your monitoring appointments at RMA of New York.
Each appointment (and there are a lot!) was early and I was in and out within 30 minutes. I spent more time in the uber on most days. Even though they were quick appointments, I always was asked about me and how I was doing. Everyone was always very friendly and considerate of what I was happening.
Describe the costs associated with your care under Taraneh Nazem at RMA of New York.
- $9,000 for egg freezing cycle - $750 anesthesia for egg retrieval procedure - $4,000 - $7,000 for medications
10
Doctor
Taraneh Nazem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
9
Verified

This patient has provided documentation of treatment at this clinic.

Age 30 - 31
Treated 2019 - 2020
Success w/ Doc Yes
1 IVF
PCOS
Ashkenazi Jewish
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
We like that Dr. Sekhon took the time to get to know us, our goals, problems, frustrations, etc. She took the time to explain everything to us and made sure we were comfortable every step of the process. I think she genuinely cares about her patients. She took the time to speak with us on multiple occasions during off hours...We also appreciated how honest she was. She was always very quick to respond with any questions we had. We spoke and emailed with her after hours and on weekends. She quickly determined that the first method of treatment was not going to work for us and recommended IVF. Obviously this was a big decision but she made us feel very confident that this was the right decision and it worked out perfectly. She was consistently in touch with us, performed the egg retrieval and implanted the embryo. Overall, she was the perfect doctor for us on our journey towards having a healthy baby.
Our primary nurse [at RMA of New York] was Connie. She was excellent and also very responsive. She even came to our apartment to administer an injection because my husband was out of town. All the other nurses we dealt with were also great...Monitoring hours was our least favorite part of the experience with RMA. You could end up waiting up to 30 minutes and you are not sure what doctor you are going to see. They have so many patients that sometimes you feel like the doctor is a bit rushed. They also only have so much time to review your chart prior to coming into the room. The nursing staff and team that drew blood were incredible. Dr. Sekhon always let us know when she was going to be available for monitoring hours so we could see her. We always preferred that.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was extremely empathetic and patient. She took extra time to make sure we understood everything and were comfortable every step of the way. We also appreciated how honest she was. She was always very quick to respond with any questions we had. We spoke and emailed with her after hours and on weekends. She quickly determined that the first method of treatment was not going to work for us and recommended IVF. Obviously this was a big decision but she made us feel very confident that this was the right decision and it worked out perfectly. She was consistently in touch with us, performed the egg retrieval and implanted the embryo. Overall, she was the perfect doctor for us on our journey towards having a healthy baby.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
I would advise not to hold back any questions you have. Even if you think its a silly or unnecessary question, you should still ask. Dr. Sekhon is happy to take the time to make sure you understand everything and are comfortable.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
We like that Dr. Sekhon took the time to get to know us, our goals, problems, frustrations, etc. She took the time to explain everything to us and made sure we were comfortable every step of the process. I think she genuinely cares about her patients. She took the time to speak with us on multiple occasions during off hours.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I was diagnosed with PCOS. We did 2 cycles of timed intercourse. Dr. Sekhon quickly determined that I had a hormone and that timed intercourse / IUI would not work. She recommended IVF. We did 9 days of hormone injections prior to the egg retrieval which resulted in 39 eggs. We ultimately got 15 healthy and genetically tested embryos. We successfully got pregnant on the 1st embryo transfer.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
Our primary nurse was Connie. She was excellent and also very responsive. She even came to our apartment to administer an injection because my husband was out of town. All the other nurses we dealt with were also great.
Describe your experience with RMA of New York.
The thing that stood out to us is how large of a clinic this was. The positive part about this is that they obviously have great experience. Dr. Sekhon mentioned to us that whenever they are reviewing test results, discussing medication plans, etc. - multiple doctors are looking at it and coming to a decision as a team. The negative part about the size of the clinic is something you feel like the specifics of your fertility issue might get a little lost in the shuffle. For example, we had certain coordinators or nurses call us that didn't really know much about our situation, which could be frustrating at times. We'd just recommend that any new patient be an advocate for themselves. If you don't feel comfortable any point just get in touch with your specific doctor or nurse as needed.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours was our least favorite part of the experience with RMA. You could end up waiting up to 30 minutes and you are not sure what doctor you are going to see. They have so many patients that sometimes you feel like the doctor is a bit rushed. They also only have so much time to review your chart prior to coming into the room. The nursing staff and team that drew blood were incredible. Dr. Sekhon always let us know when she was going to be available for monitoring hours so we could see her. We always preferred that.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
All in we spent approximately $15,000-$17,000 including everything.
10
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Age 35 - 36
Treated 2019 - 2020
Success w/ Doc Yes
2 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
[Protocol with Dr. Klein] 2 IVF cycles - both antagonist - first without birth control and the second with. We needed a second cycle after all our embryos arrested on day 3 in the first cycle. The second cycle was different to help the eggs mature at the same rate to retrieve more mature eggs. Both cycles produces 18 eggs each...Dr. Klein treated me kindly and respectfully. When all our embryos arrested...he called me and walked me through the loss and the started working on the ways forward. At every morning monitoring appointment, and beyond, he had great bedside manner
After initial communication problems with my first IVF coordinator [at RMA of New York] who left early in my treatment, the nursing staff and subsequent IVF coordinators were simply fantastic. From making blood draws pleasant to getting blood work and treatment results, the nurses and coordinators are helpful, kind, and compassionate...The office was rarely busy for morning monitoring, and my wait was typically shorter than 15 minutes. Typically, once I got called in for blood draw, the ultrasound nurse was waiting for me...The main office is in midtown Manhattan is the only clinic open during weekends and holidays, which was inconvenient for me on the rare occasion when I needed morning monitoring during the weekend. Otherwise, the staff is pleasant and friendly, phone calls and emails are always returned, and the office is clean.
How was your experience with Jeffrey Klein at RMA of New York?
If I could take Dr. Klein with me everywhere I go, I would. He is equally kind, compassionate, and knowledgeable. He explains things clearly and takes the time to answer any questions I had, sets clear expectations and fully appraises you of the risks.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
If you have questions, ask them. If you have concerns, raise them. He will take the time to answer them as best as possible and make you as comfortable as possible.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr. Klein treated me kindly and respectfully. When all our embryos arrested on the day 3 in my first IVF cycle, he called me and walked me through the loss and the started working on the ways forward. At every morning monitoring appointment, and beyond, he had great bedside manner
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
2 IVF cycles - both antagonist - first without birth control and the second with. We needed a second cycle after all our embryos arrested on day 3 in the first cycle. The second cycle was different to help the eggs mature at the same rate to retrieve more mature eggs. Both cycles produces 18 eggs each.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha)
After initial communication problems with my first IVF coordinator who left early in my treatment, the nursing staff and subsequent IVF coordinators were simply fantastic. From making blood draws pleasant to getting blood work and treatment results, the nurses and coordinators are helpful, kind, and compassionate.
Describe your experience with RMA of New York.
The main office is in midtown Manhattan is the only clinic open during weekends and holidays, which was inconvenient for me on the rare occasion when I needed morning monitoring during the weekend. Otherwise, the staff is pleasant and friendly, phone calls and emails are always returned, and the office is clean.
Describe your experience with your monitoring appointments at RMA of New York.
The office was rarely busy for morning monitoring, and my wait was typically shorter than 15 minutes. Typically, once I got called in for blood draw, the ultrasound nurse was waiting for me.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
Dr. Klein discussed costs with us during our initail consultation. However, most costs associated with my IVF treatment were covered by insurance. I did pay for the remainder of my deductible, which was very little at this point, and for genetic testing of my self, my husband, and the embryos out of pocket, totaling approximately $4000. The cost of the anesthesiologist was not covered by insurance as she was out of network, and that cost $750 for each egg retrieval.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Klein is particular to elective single embryo transfers for the safety of the mother and the fetus.
10
Doctor
Jeffrey Klein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
Westchester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 35
Treated 2020
Success w/ Doc Yes
1 IUI
Male Factor
South Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr Sekhon was extremely warm, and in tune with my expectations and concerns.She always answered all of my questions in person as well as through emails. ... Dr Sekhon was extremely professional and explained the IUI process thoroughly during our ZOOM video visit. After getting the baseline Ultrasound she was able to explain further on how to proceed with our treatments( Clomid, Ovidrel ) She was always very kind and patient as I had a million questions, and which were always answered by Dr Sekhon. My husband and I completely trusted my care with Dr Sekhon as she was very thorough and explained in detail of our chances being pregnant. She is kind, compassionate, knowledgable, professional, and patient, something that we value. I would recommend Dr Sekhon to my friends/family in a heart beat. Absolutely no complaints!
Loved the Madison office, SOHO office was OK. The staff at both offices [RMA of New York] were professional, kind and always helpful. I arrived usually at my appt time and was seen within 5-10 minutes. Both offices were extremely clean, and always had nice music playing ... It was a pleasure to work with Connie! She was extremely kind, and always responded to my emails. She would call me with my lab results, and always answered all of my questions
How was your experience with Lucky Sekhon at RMA of New York?
Dr Sekhon was extremely professional and explained the IUI process thoroughly during our ZOOM video visit. After getting the baseline Ultrasound she was able to explain further on how to proceed with our treatments( Clomid, Ovidrel ) She was always very kind and patient as I had a million questions, and which were always answered by Dr Sekhon. My husband and I completely trusted my care with Dr Sekhon as she was very thorough and explained in detail of our chances being pregnant. She is kind, compassionate, knowledgable, professional, and patient, something that we value. I would recommend Dr Sekhon to my friends/family in a heart beat. Absolutely no complaints!
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Have a list of questions and be prepared to squeeze them during your visits
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr Sekhon was extremely warm, and in tune with my expectations and concerns.She always answered all of my questions in person as well as through emails.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Only used Clomid, and Ovidrel for my treatment
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
It was a pleasure to work with Connie! She was extremely kind, and always responded to my emails. She would call me with my lab results, and always answered all of my questions
Describe your experience with RMA of New York.
Loved the Madison office, SOHO office was OK. The staff at both offices were professional, kind and always helpful. I arrived usually at my appt time and was seen within 5-10 minutes. Both offices were extremely clean, and always had nice music playing
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
not sure! i believe my insurance covered it
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
none
10
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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7
5
Verified

This patient has provided documentation of treatment at this clinic.

Age 38 - 39
Treated 2019 - 2020
Success w/ Doc ?
3 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy. ... She is empathetic and relatable.
There are a huge number of patients [at RMA of New York]. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. ... The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead. ... Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't be afraid to ask questions. She gives a lot of information, which is helpful, but can sometimes be overwhelming in the moment.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
She is empathetic and relatable.
Describe your experience with RMA of New York.
There are a huge number of patients. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
The IUIs were covered by my insurance but IVF was not. It was over $20,000 with medication. The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon preferred eSET
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Lucky Sekhon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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3
0
Age 32
Treated 2020
Success w/ Doc No
1 Fertility Medications
Male Factor
Ashkenazi Jewish
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
To be honest, I had very little interaction with Dr. Thornton. She lets most of the nurses do the heavy lifting which is why things like PCOS were not caught. The only thing that was caught was hypothyroidism which I am very grateful for (but easy to catch with the TSH number).... If following the herd and approaching medicine with standardized approaches doesn't bother you, then Dr. Thornton is a good fit because she explains things quickly and will get you started quickly. But if you'd like a more customized approach, or an approach that does not leave any health issues out, then you're better off somewhere else.
This place [RMA of New York] is a bit of a factory and impersonal. They will move you quickly though. Because of the quick movement, they may not catch important things. There's no portal so communication is incredibly difficult.... Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.... The lady who took my blood was great! She was caring. However, everyone else was hard to track down. Gave fuzzy information. And never called when they said they would.
How was your experience with Kimberley Thornton at RMA of New York?
If you have an easy issue, I am sure Dr. Thornton will be a good match. For me, it didn't work out because I felt a lot of things were really haphazard. My PCOS was not detected by her team (which should be been able to be seen from bloodwork). It also really bothered me that there was no portal to receive results. You are at the mercy of her team of nurses and they all overburdened.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If following the herd and approaching medicine with standardized approaches doesn't bother you, then Dr. Thornton is a good fit because she explains things quickly and will get you started quickly. But if you'd like a more customized approach, or an approach that does not leave any health issues out, then you're better off somewhere else.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
To be honest, I had very little interaction with Dr. Thornton. She lets most of the nurses do the heavy lifting which is why things like PCOS were not caught. The only thing that was caught was hypothyroidism which I am very grateful for (but easy to catch with the TSH number). Clomid (which was the standard that Dr. Thornton prescribed) should not be prescribed for people who have PCOS and PCOS was indicated in my blood results.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
5 days of clomid (dose was double what it should have been) + 1 ovidrel shot + 1 IUI. Clomid should not be prescribed for PCOS. Triggers OHSS. Originally, my husband and I had come to her for sperm issues, but after taking a whole round of clomid, it was discovered that I have hypothyroidism. What was not detected was PCOS.
Describe your experience with the nursing staff at RMA of New York.
The lady who took my blood was great! She was caring. However, everyone else was hard to track down. Gave fuzzy information. And never called when they said they would.
Describe your experience with RMA of New York.
This place is a bit of a factory and impersonal. They will move you quickly though. Because of the quick movement, they may not catch important things. There's no portal so communication is incredibly difficult.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
This is a hilarious question. I have yet to reach the finance team (4 attempts so far). I am expecting some ridiculous bill that will come out of no where.
What specific things went wrong at RMA of New York?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of New York.
Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.
3
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Age 34 - 35
Treated 2019 - 2020
Success w/ Doc Yes
Endometriosis
PCOS
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
[Dr. Daniel Stein] was amazing...he had great bed side manners. He explained everything In detail. He listen to our concerns he answered and explained everything in step by step. He took his time and we never felt rushed...have all your questions he’s makes sure it answered and make sure you understand what’s happening...made me feel like a human he took his time to talk to listen to our question and explained everything to us.
The nursing staff was very good [at RMA of New York] couldn’t ask for a better staff...made them self available to answer every phone call or email...Strengths: it’s small and intimate. You are given a coordinator and nurse for directly gives you all there attention and go step by step with you through this process. They made sure you had everything you needed for the process in time...Dr Stein is a great doctor have all your questions he’s makes sure it answered and make sure you understand what’s happening.
How was your experience with Daniel Stein at RMA of New York?
Dr Stein was amazing he had great bed side manners. He explained everything In detail. He listen to our concerns he answered and explained everything in step by step. He took his time and we never felt rushed.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Dr Stein is a great doctor have all your questions he’s makes sure it answered and make sure you understand what’s happening.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr Stein made me feel like a human he took his time to talk to listen to our question and explained everything to us.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was very good couldn’t ask for a better staff. The made them self available to answer every phone call or email
Describe your experience with RMA of New York.
Strengths: it’s small and intimate. You are given a coordinator and nurse for directly gives you all there attention and go step by step with you through this process. They made sure you had everything you needed for the process in time.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
30,000
10
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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6
7
Age 32 - 33
Treated 2019 - 2020
Success w/ Doc No
2 Fertility Medications
Unexplained
European
Income $500K+
Investor
Only Doc Seen
Doesn't Recommend
Neutral
[Dr. Michael Lederman is] Smart, but very busy and not sure he wants to dive into my specific issues. Felt like I got the same treatment as everyone else. Still no answers on my infertility and when my husband and I had blood work and testing done, it was the nurse who called with the results and often she couldn’t explain the meaning...Treatment didn’t feel specific to my situation.
Treatment didn’t feel specific to my situation [at RMA of New York]...Monitoring hours get crazy and you definitely feel like they are rushing to get you in and out. However, it’s clear they are highly recommended as the waiting room is always full. Whenever you call with a question, they do a good job of calling you back...[Dr. Michael Lederman is] Smart, but very busy and not sure he wants to dive into my specific issues. Felt like I got the same treatment as everyone else. Still no answers on my infertility and when my husband and I had blood work and testing done, it was the nurse who called with the results and often she couldn’t explain the meaning...Treatment didn’t feel specific to my situation.
How was your experience with Matthew Lederman at RMA of New York?
Smart, but very busy and not sure he wants to dive into my specific issues. Felt like I got the same treatment as everyone else. Still no answers on my infertility and when my husband and I had blood work and testing done, it was the nurse who called with the results and often she couldn’t explain the meaning.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Treatment didn’t feel specific to my situation.
Describe your experience with RMA of New York.
Monitoring hours get crazy and you definitely feel like they are rushing to get you in and out. However, it’s clear they are highly recommended as the waiting room is always full. Whenever you call with a question, they do a good job of calling you back
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
6
Doctor
Matthew Lederman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
7
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Age 38 - 39
Treated 2019 - 2020
Success w/ Doc Yes
4 IUI
2 Egg Freezing
2 Embryo Freezing
IVF
Unexplained
European
Income $200K - $499K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
[Dr. Stein] has a great personality. He was always warm and friendly when in the room with me and he made time to answer all my questions without making me feel rushed...diagnosed a major obstacle to my getting pregnant -- I had chronic endometritis, which was treated with antibiotics. Our first frozen embryo transfer (with a different RMA doctor) failed but we were successful on the second try, with Dr. Stein in charge. I do wish that they had tested me for endometritis before doing any transfers.
The morning monitoring hours [at RMA of New York] were actually not super convenient for me because I work a later shift, but I understand they work for people who do a 9 to 5 so I have no real complaints there...RMA does single embryo transfers. I didn't push for more...One thing my husband and I found very reassuring is that all of our embryos were genetically tested before the transfer. That really gave us peace of mind that we were doing everything we could to have a healthy baby. Now we have done noninvasive prenatal testing, which RMA advised us to do because nothing in life is 100% certain, and everything came back low risk.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein diagnosed a major obstacle to my getting pregnant -- I had chronic endometritis, which was treated with antibiotics. Our first frozen embryo transfer (with a different RMA doctor) failed but we were successful on the second try, with Dr. Stein in charge. I do wish that they had tested me for endometritis before doing any transfers.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
I think it's important to choose a doctor who has been doing IVF for a long, long time and has a lot of experience. My previous doctor was younger and that transfer was not a success.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I had a fantastic experience with RMA and Dr. Stein in particular. He is obviously very good at what he does and also has a great personality. He was always warm and friendly when in the room with me and he made time to answer all my questions without making me feel rushed.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I had two egg retrievals total, both freeze all. I used Menopur and HCG. I had two frozen transfers, one less medicated with a previous doctor (that one did not work) and one fully medicated with Dr. Stein (that one worked).
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Krista)
Krista was my favorite nurse at RMA, but they were all good. I was happy to have her as my main nurse and my husband liked her, too, the times that he came in with me. She has a nice, friendly personality and knows her stuff. She was always willing to help and answer questions.
Describe your experience with RMA of New York.
One thing my husband and I found very reassuring is that all of our embryos were genetically tested before the transfer. That really gave us peace of mind that we were doing everything we could to have a healthy baby. Now we have done noninvasive prenatal testing, which RMA advised us to do because nothing in life is 100% certain, and everything came back low risk.
Describe your experience with your monitoring appointments at RMA of New York.
The morning monitoring hours were actually not super convenient for me because I work a later shift, but I understand they work for people who do a 9 to 5 so I have no real complaints there.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
My fertility benefits were with Progyny, which basically covered everything related to the actual fertility treatments. No co-pays. Then my prescription coverage was through Aetna, where I had some reasonable co-pays. After I got pregnant my appointments switched over to Aetna and had $50 co-pays. I had to pay out of pocket for frozen embryo storage and that was $500 for six months.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA does single embryo transfers. I didn't push for more.
What specific things went wrong at RMA of New York?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of New York.
Only one thing and it wasn't a huge deal. When RMA discharged me to my new OBGYN, after I got pregnant, they asked me to send them the OBGYN's information so they could transfer my records. I gave them the info but the records didn't make it in time for my first appointment. Something went wrong. But I got in touch with Krista, my nurse, and she got the ball rolling on getting the records sorted out right away.
10
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Verified

This patient has provided documentation of treatment at this clinic.

Treated 2020
Success w/ Doc Yes
1 IVF
Egg Freezing
Unexplained
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Lederman strongly believes in only transferring one single embryo because multiples pose more of a risk for both babies and mother...was always compassionate and very responsive to emails with questions and concerns...He is very knowledgeable and we felt confident in his treatment plan and suggestions for us. I greatly appreciated his prompt responses to my emails with questions and concerns even during evenings and weekends. We underwent 1 successful IVF treatment and are expecting our baby in August. We are grateful to have been in such great care during what is a very emotional journey.
Monitoring appointments [at RMA of New York] were always very quick and efficient. The appointment times were scheduled during monitoring hours and I never had to wait longer than a few minutes...My husband and I were very happy with RMANY. We trusted the entire team and process. I met different doctors throughout my care and felt all were compassionate and interested in helping us reach our goal. We liked that RMA is open 364 days a year to ensure that you receive care exactly when you need to in your cycle.
How was your experience with Matthew Lederman at RMA of New York?
My husband and I felt very comfortable in the care of Dr. Lederman. He is very knowledgeable and we felt confident in his treatment plan and suggestions for us. I greatly appreciated his prompt responses to my emails with questions and concerns even during evenings and weekends. We underwent 1 successful IVF treatment and are expecting our baby in August. We are grateful to have been in such great care during what is a very emotional journey.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Dr. Lederman was always compassionate and very responsive to emails with questions and concerns.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was very friendly and kind. They were always responsive and helpful with phone calls with questions.
Describe your experience with RMA of New York.
My husband and I were very happy with RMANY. We trusted the entire team and process. I met different doctors throughout my care and felt all were compassionate and interested in helping us reach our goal. We liked that RMA is open 364 days a year to ensure that you receive care exactly when you need to in your cycle.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments were always very quick and efficient. The appointment times were scheduled during monitoring hours and I never had to wait longer than a few minutes.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lederman strongly believes in only transferring one single embryo because multiples pose more of a risk for both babies and mother.
10
Doctor
Matthew Lederman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
Westchester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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9
10
Age 32 - 33
Treated 2019 - 2020
Success w/ Doc Yes
1 Fertility Medications
Anovulation
PCOS
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
We were glad to have Dr. Flisser as our doctor throughout the process. We were able to see him for almost all monitoring appointments, except for two. He asked how I was feeling each time. He was direct and to-the-point, but also compassionate. We knew these appointments would be very different from OB appointments throughout pregnancy, so they are understandably shorter and more concise, but it was just what we needed to help us through this process.
In person, all of the nurses [at RMA of NY] were lovely, helpful, and patient. Over the phone, a few were less informative and patient at times. But overall, very good...Many people refer to it as a factory, and it really can feel like that at "peak" hours, but honestly, it's a very well-run system. The facilities are very nice and clean. Everyone works very well together to keep things flowing smoothly. I would absolutely come back again if I need to.
How was your experience with Eric Flisser at RMA of New York?
We were glad to have Dr. Flisser as our doctor throughout the process. We were able to see him for almost all monitoring appointments, except for two. He asked how I was feeling each time. He was direct and to-the-point, but also compassionate. We knew these appointments would be very different from OB appointments throughout pregnancy, so they are understandably shorter and more concise, but it was just what we needed to help us through this process.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Ask all of the questions you want and don't worry that you're taking up too much time; you aren't. He will answer all of your questions, and will tell you if he cannot.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
He was kind, caring, honest, and included my husband in our conversations.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
Provera. Then Letrozole (5 mg did not work, so it was raised to 7.5 mg, which did work). Ovidrel.
Describe your experience with the nursing staff at RMA of New York.
In person, all of the nurses were lovely, helpful, and patient. Over the phone, a few were less informative and patient at times. But overall, very good.
Describe your experience with RMA of New York.
Many people refer to it as a factory, and it really can feel like that at "peak" hours, but honestly, it's a very well-run system. The facilities are very nice and clean. Everyone works very well together to keep things flowing smoothly. I would absolutely come back again if I need to.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
Only co-pays.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
9
Doctor
Eric Flisser
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Age 38 - 39
Treated 2019 - 2020
Success w/ Doc Yes
3 IUI
2 IVF
Tubal Blockage
Latinx
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Mukherjee is an exceptional doctor. He is extremely knowledgeable and most importantly a compassionate person. Always responsive via phone and email. Always reassuring and confident that our course of treatment would work...My right ovary would produce the most eggs which is the tube that is blocked. We proceeded to IVF. The first round of IVF unfortunately was not successful as the eggs did not fertilize. This was a surprise to both the doctors and myself as all my labs indicated my egg quality was good and no other issues. Also, I already had a baby previously. We proceeded with a different medication protocol and did ICSI. 2 embryos were transferred and 1 implanted. A positive test a couple weeks later. I just delivered my healthy baby 3 weeks ago.
Responsive and compassionate staff [at RMA of New York]. Very professional. Even though they are extremely busy, they do not treat their patients as a number...The first round of IVF unfortunately was not successful as the eggs did not fertilize. This was a surprise to both the doctors and myself as all my labs indicated my egg quality was good and no other issues. Also, I already had a baby previously. We proceeded with a different medication protocol and did ICSI. 2 embryos were transferred and 1 implanted. A positive test a couple weeks later. I just delivered my healthy baby 3 weeks ago.
How was your experience with Tanmoy Mukherjee at RMA of New York?
Dr. Mukherjee is an exceptional doctor. He is extremely knowledgeable and most importantly a compassionate person. Always responsive via phone and email. Always reassuring and confident that our course of treatment would work.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Do your research on all treatments and bring your list of questions to every appointment. Ask for realistic expectations during your treatment.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Dr. Mukherjee was extremely kind, compassionate, positive and very professional.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
Initially procedure was performed to unblock both tubes. Only 1 tube was successfully unblocked. Then 3 rounds of IUIs with Clomid performed but unfortunately they were unsuccessful. My right ovary would produce the most eggs which is the tube that is blocked. We proceeded to IVF. The first round of IVF unfortunately was not successful as the eggs did not fertilize. This was a surprise to both the doctors and myself as all my labs indicated my egg quality was good and no other issues. Also, I already had a baby previously. We proceeded with a different medication protocol and did ICSI. 2 embryos were transferred and 1 implanted. A positive test a couple weeks later. I just delivered my healthy baby 3 weeks ago.
Describe your experience with the nursing staff at RMA of New York.
Staff was very kind and knowledgeable as well.
Describe your experience with RMA of New York.
Responsive and compassionate staff. Very professional. Even though they are extremely busy, they do not treat their patients as a number. I highly recommend RMA to anyone struggling with fertility issues.
10
Doctor
Tanmoy Mukherjee
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
8
10
Age 31
Treated 2019
Success w/ Doc Yes
1 Embryo Freezing
Surrogacy
Other
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Dr. Stein is very direct and to the point. I wouldn't ever describe him as warm, but he listened to my concerns and answered all my questions, spoke with me on the phone when I asked for a call, and has been quick responding to my emails... he's thorough, aggressive in treatment, and does listen to questions and walk you through next steps.... He can certainly be very candid - I have a uterine factor issues which precludes me from carrying a child, and he was quite blase to say "you are super healthy, except for the bad uterus!".
Monitoring hours are from 7 - 8:30 am, but they definitely saw people after the end time (I'd always see women running in super late). The good thing about RMA is they have locations all over the city, so it's pretty convenient... RMA is, for the most part, extremely organized. I felt well-cared for 99% of the time - nurses always called when the said they would, I never had to wait longer than 10 minutes for monitoring (and that would be when the waiting room was packed!), and everyone really seems to know what they're doing. Every fellow/doctor I saw while monitoring was incredible, and the people who performed my retrieval seemed great.
How was your experience with Daniel Stein at RMA of New York?
He can certainly be very candid - I have a uterine factor issues which precludes me from carrying a child, and he was quite blase to say "you are super healthy, except for the bad uterus!". This really didn't hurt my feelings - I've known about my condition for a long time, but if a patient were more sensitive, I suppose this could be a weakness of his. His pros outweigh the "con" in my mind - he's thorough, aggressive in treatment, and does listen to questions and walk you through next steps. My first cycle was fine - I ended up getting 12 eggs, 7 mature, 6 fertilized. Of those 6, 3 made it to blast and all 3 were "chromosomally" normal. That's a great yield, but for this next round, we're taking a different approach to try and get more mature eggs and hopefully have more embryos to work with.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Be prepared with a list of questions and paper/pen. He can be quick when he walks you through problems/next steps/etc. Very open to answering questions, but if you don't have any prepared, the meeting might be over before you had time to think of them.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Stein is very direct and to the point. I wouldn't ever describe him as warm, but he listened to my concerns and answered all my questions, spoke with me on the phone when I asked for a call, and has been quick responding to my emails (I am undergoing a second round with him this spring). He'll tell it like it is without sugarcoating, but honestly that's the type of person I want in charge of my care.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
We used an antagonist protocol. Because we'll be using a GC, I was basically treated like an egg donor. Had to undergo FDA testing, genetic testing, etc before starting. I'm only 30, but egg quality/quantity was seemingly not an issue to begin with - we just wanted to retrieve eggs, make embryos, and freeze them for future use. It turned out my reserve is more diminished than AMH originally indicated, so I was put on doses more commonly used with 40 year olds. Can't remember specific doses, but all were quite high - 225 Gonal H, 3 or 4 menopurs a day in the beginning. Given that 5/12 eggs were immature, we're changing it a little this time to try and get more mature eggs. I was not put on birth control the first cycle, which apparently can promote consistency in follicular growth, so less of a chance of some follicles beating others.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kiran was my coordinator. I was seen by a few of his nurses.)
The IVF coordinator I worked with - Kiran - is/was lovely. She's quick to respond over email, call, etc, and always had a great disposition, even when unmatched by mine. My only frustration came from the coordination between Kiran, the nurses, doctor, and 3rd party reproduction team a few times. Because there are so many cooks in the kitchen, communication failed a few times. IE, I was told that I'd be starting another cycle in April this spring, and learned (quite late) that it wouldn't be able to take place until May. This wouldn't have bothered me except that no one really told me - I had to find out myself. All a result of each team member thinking that someone else was going to tell me. I don't think this would be a problem for most, but if you're using a GC, you'll have to work with 3rd party repro and IVF, and those two need to communicate just a little bit better.
Describe your experience with RMA of New York.
RMA is, for the most part, extremely organized. I felt well-cared for 99% of the time - nurses always called when the said they would, I never had to wait longer than 10 minutes for monitoring (and that would be when the waiting room was packed!), and everyone really seems to know what they're doing. Every fellow/doctor I saw while monitoring was incredible, and the people who performed my retrieval seemed great. Very pleased with the outcome of the cycle, and I'm sure I have to credit the clinic and the doctors/embryologists for their great work. That said - it is a big place. As I mentioned earlier, if your situation is slightly out of the ordinary and you need to work across a few teams, it sometimes feels like you need to stay on top of everyone. I was a little surprised that it took nurses/coordinators a while to realize that I was waiting for their next steps, only to learn they all thought I was in touch with one of them the whole time. You do need to be organized with multiple teams. If you're just working with one coordinator though, I think RMA has it fully in hand.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours are from 7 - 8:30 am, but they definitely saw people after the end time (I'd always see women running in super late). The good thing about RMA is they have locations all over the city, so it's pretty convenient (ie, I had a meeting one morning on the east side. RMA UES is not my primary location, but I could be monitored there and then went right to my work meeting after). Sometimes the waiting room was crowded (usually on weekends, when only one location is open), but honestly there were always chairs and you always got in and out very quickly. I still felt like I had time to talk to the doctors and nurses on busy days, too. Overall a pretty easy experience.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
The total cost of embryo freezing was about $17,000. Embryo testing was about $150/embryo plus a fee. We had 3 embryos tested and it was $600. I've heard others with much higher expenses (RMA uses a third party company). Most of my regular visits were covered by insurance, but I have had to pay about...$500 or so (maybe more) in testing, which was partially covered by insurance.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We haven't crossed this bridge, but my doctor and the clinic do not believe in multiple embryo transfers unless the mother is over a certain age or there's another medical reason to do so.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Just minor - this round, I was told by a nurse to start birth control, and that I would be starting stims in mid April. Cut to a few days before I thought this was starting, and I learned from the coordinator that I wouldn't be able to go ahead with the cycle until May. This was mostly due to the fact that I had travel scheduled that could potentially conflict with a retrieval date had I started stims in April. However, I'd communicated this travel with everyone, and the nurse I spoke to earlier said "this won't be a problem." There was just a miscommunication. Not the end of the world for me, but given we pay so much for this service, isn't something I'd be happy to experience again.
8
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
10
Age 33
Treated 2019
Success w/ Doc Yes
2 Fertility Medications
PCOS
Latinx
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
sometimes I felt like my doctor [Dr. Daniel Stein] didn't even remember who I was. I asked things as follow up to questions from the previous weekly visit and he had no idea that he had seen me before. It wasn't ideal, but it also didn't bother me much...prescribed me Letrozole for 5 days and a trigger shot midway through my cycle, and in two months I was pregnant! I appreciate his professional recommendation and his honesty when it came to the right treatment for me. The nurses and staff were also very nice and I never had to wait too long during monitoring hours.
The nurse [at RMA of New York] was my least favorite part of the treatment. I had an accident while I was on the treatment and called her with a concern of having lost the baby, but she showed zero emotions. I wasn't expecting her to support me as if I was her best friend, but I would've appreciated more reassurance that my baby could be fine...The biggest strength is that they know what they're doing.The doctors and nurses are very professional, and they will recommend a treatment that will help you with your specific fertility issue. Although not necessarily a weakness, but just mostly a reality of life, they're there to provide a service and might not always give you the emotional support that an excited and anxious potentially mom-to-be is expecting.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is an amazing doctor and I would highly recommend him to anyone looking for answers to their fertility problems. The first time I visited him, he evaluated me and told me that my issue was very simple and that I shouldn't do a treatment that was too invasive. I appreciated this feedback because I've heard of stories where the doctors go straight for IVF even though simpler treatments would work just as well. Dr. Stein prescribed me Letrozole for 5 days and a trigger shot midway through my cycle, and in two months I was pregnant! I appreciate his professional recommendation and his honesty when it came to the right treatment for me. The nurses and staff were also very nice and I never had to wait too long during monitoring hours.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Just know that the clinic is very busy so don't expect the doctor or nurses to spend a lot of time with you. They will answer questions, but they will mostly go through their general activities and inform you if everything is ok or not.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I enjoyed how quickly the RMA team dealt with patients, however, sometimes I felt like my doctor didn't even remember who I was. I asked things as follow up to questions from the previous weekly visit and he had no idea that he had seen me before. It wasn't ideal, but it also didn't bother me much. I understand he has lots of patients and my main concern was the end goal, which worked out in just two cycles of the treatment.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Krista)
The nurse was my least favorite part of the treatment. I had an accident while I was on the treatment and called her with a concern of having lost the baby, but she showed zero emotions. I wasn't expecting her to support me as if I was her best friend, but I would've appreciated more reassurance that my baby could be fine... enough reassurance to calm me up until my next doctor visit.
Describe your experience with RMA of New York.
The biggest strength is that they know what they're doing.The doctors and nurses are very professional, and they will recommend a treatment that will help you with your specific fertility issue. Although not necessarily a weakness, but just mostly a reality of life, they're there to provide a service and might not always give you the emotional support that an excited and anxious potentially mom-to-be is expecting.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
$50 copay for visits, plus $60-$80 for letrozole pills and trigger shot.
10
Doctor
Daniel Stein
Humanity
Communication
Frequency Seen
Compassion
Explained risks
10
Clinic
RMA of New York
NY - Westside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 28
Treated 2019
Success w/ Doc 17 Eggs Frozen
1 Egg Freezing
PCOS
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
On the day of the surgery he [Dr. Coppernan] was kind and calm. I walked into the OR room which could have been a scary intimidating experience but he reassured me and walked me in...He held my hand as they put me under anesthesia. I adore him and am so grateful for him...made me feel like I was the only patient under his care. He was thorough and took the time to explain everything to me in great detail. He spent an hour with me at my consultation answering my questions and reassuring me. He was real and down to earth. He was the best part of my monitoring appointments. He was kind, gentle and mindful of any previous concerns we had discussed. I told him that I had white coat syndrome and he never wore his white coat at any of my appointments following that statement. He was always thorough and never rushed. He is very genuine, caring and compassionate.
RMA NY generally is a big, popular clinic that has a high volume of patients...My care coordinator, Sam was the most supportive, amazing, incredibly hilarious human being ever. She and I became girlfriends...I highly recommend that you go in right when monitoring hours open / start and you'll get right in and out of there...The nurses for my ultrasounds were very nice but I had to tell Dr. Copperman that nurses should always introduce themselves prior to an ultrasound taking place. After I provided that feedback, all the nurses introduced themselves by name prior to my ultrasounds. I wish the waiting room had a better, brighter, more welcoming atmosphere. The doctors I saw on rotation for my monitoring appointments were very nice.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman was a phenomenal communicator. He was compassionate, caring and genuine. He was very thorough and always spent as much time as necessary with me to ensure all my questions were answered and all of my concerns were addressed. I told him that I had white coat syndrome and he never wore his white coat when meeting with me from that point forward. He would email me directly to check in on me throughout my cycle. Dr. Copperman was the best part of my visit to RMA NY every time I got to see him. He is so sweet and sincere. His bedside manner was out of this world. He encouraged me throughout my cycle and praised me for my bravery in my decision to preserve my fertility. There is literally no other Reproductive Endocrinologist that I would trust with my fertility other than Dr. Copperman. The choice was easy. He was so sweet to my partner and great with my sister. On the day of the surgery he was kind and calm. I walked into the OR room which could have been a scary intimidating experience but he reassured me and walked me in. The team introduced themselves to me and explained what role they would be playing in my retrieval. He held my hand as they put me under anesthesia. I adore him and am so grateful for him.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
RMA NY generally is a big, popular clinic that has a high volume of patients. I didn't care about that as long as I was under the care and supervision of Dr. Copperman.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman made me feel like I was the only patient under his care. He was thorough and took the time to explain everything to me in great detail. He spent an hour with me at my consultation answering my questions and reassuring me. He was real and down to earth. He was the best part of my monitoring appointments. He was kind, gentle and mindful of any previous concerns we had discussed. I told him that I had white coat syndrome and he never wore his white coat at any of my appointments following that statement. He was always thorough and never rushed. He is very genuine, caring and compassionate.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I was on 2 vials of Menopur every night with the exception of one night when they dropped it down to 1 vial. I was on 150 IU of Gonal-F that I injected every morning. Towards the end of my cycle, they dropped the Gonal-F to 112.5 IU. The last few days of my cycle I did Gonal-F in the morning and Menopur and Cetrotide at night until my trigger shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Sam Maguire & Jordyn Banks)
My care coordinator, Sam was the most supportive, amazing, incredibly hilarious human being ever. She and I became girlfriends. My nurse coordinator Jordyn was a dream to work with. She was always on top of everything and spent the time to sit with me and explain my protocol as well as provide me with injection instructions and tips. Both Sam and Jordyn went above and beyond for me. They're both my fertility fairy God Mothers.
Describe your experience with RMA of New York.
The waiting room could definitely be improved in terms of atmosphere and furniture but don't let that turn you off. Sometimes classical music would be playing today's top hits and I really liked that when it was on. The colors in the waiting room were a little dark and dreary. Sometimes the phlebotomist didn't introduce themselves by name but kindly greeted me as I went back for blood work. My very first visit was a little confusing as I had never been to a monitoring appointment before and didn't know the process / what to expect and I didn't receive instructions from the front desk check in coordinators when you sign in. I think that all new patients that come in for their first monitoring appointment should be told what to expect and what the process entails (sign your name on the sticker with your doctors name, sit in the waiting room until your name is called by a nurse, go back and get your blood work done, go back into the waiting room and wait to be called for your ultrasound, following the ultrasound go to the check out desk and formally check out and speak with a billing coordinator.) I had to self navigate my first appointment but after the initial monitoring appointment I got the hang of things in terms of the process. The nurses were always very pleasant. The billing coordinators required retraining in terms of how to speak to patients compassionately during check out. I made RMA NY aware of this immediately and shortly after I provided this feedback the billing coordinator experience improved drastically. At the end of the day, all I cared about was that I was under the care and supervision of Dr. Copperman and his team. Go to your monitoring appointment at 6:50 - 7AM - the early bird gets the worm and there are way less patients there and you get in and get right out!
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was super convenient. I highly recommend that you go in right when monitoring hours open / start and you'll get right in and out of there. The phlebotomist should be taking the time to explain blood work during your first monitoring appointment so that you understand as I was confused my first appointment. The nurses for my ultrasounds were very nice but I had to tell Dr. Copperman that nurses should always introduce themselves prior to an ultrasound taking place. After I provided that feedback, all the nurses introduced themselves by name prior to my ultrasounds. I wish the waiting room had a better, brighter, more welcoming atmosphere. The doctors I saw on rotation for my monitoring appointments were very nice.
10
Doctor
Alan Copperman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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9
8
Age 31 - 32
Treated 2018 - 2019
Success w/ Doc Yes
4 IUI
1 Egg Freezing
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Neutral
He [Dr. Jeffrey Klein] started us with IUI with Clomid and a trigger shot because my last fertility clinic only used OPK for IUI (obviously without success). After 2 of those, he was willing to do 1-2 more, but we were ready for IVF. He was supportive of this...He does not support doing multiple embryo transfers because of the risk of multiple gestation. This may not be the case for people with low quality embryos, but when we discussed it, he flat out said no. Only one embryo at a time.
I felt like sometimes I was not told specifics about protocols with my IVF cycle [at RMA of New York]. For example, we decided to go ahead with IVF in November, but the clinic does not do IVF in December, so we had to wait until January. But they still wanted me to come in to the clinic on Day 1 of my menstrual cycle in December but no one told me this...Monitoring hours were quick and efficient, even when there were 30 people in the waiting room.
How was your experience with Jeffrey Klein at RMA of New York?
Dr. Klein was a wonderful physician. He listened to our concerns, and answered all our questions without being condescending or rushed. He gave us his email after our first appointment, and any time I emailed him with questions, he responded promptly. He was very kind and supportive of our decisions throughout our fertility journey.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Utilize his email. The process of infertility treatments can mess with your head, so use his email when you have questions or concerns about any aspect of what's going on.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr. Klein was very open and kind. He gave us his email address on the day of our consultation and told us to contact him anytime with questions.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Dr. Klein and his team are very concerned about success rates for people trying to conceive as well as doing it in the safest way possible. They follow the newest and best protocols from research (and some of the research they do themselves at RMA). He started us with IUI with Clomid and a trigger shot because my last fertility clinic only used OPK for IUI (obviously without success). After 2 of those, he was willing to do 1-2 more, but we were ready for IVF. He was supportive of this.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer; Katherine)
We had an interesting time with coordinators because our first went out on medical leave in the middle of our retrieval cycle and no one told us. I had to email Dr. Klein to figure out why she hadn't emailed me back. I do not know the details of her leave, so I empathize that emergencies do happen, but I wish there had been better communication about it. The nursing staff overall were very nice. Because of my personal history with disordered eating and weight preoccupation, I do not like to know my weight when it is taken at the clinic. I asked to not be told, but the nurse thought it was a joke and was very lighthearted about it. I wish they had been a little more sensitive to what I was asking.
Describe your experience with RMA of New York.
The clinic in White Plains does not have rooms for male partners to provide samples. They expect you to provide a sample at home and then bring it with you to the clinic. It was awkward to say the least to go through that since we live almost 50 minutes away from the clinic. Otherwise, the space is fine. RMA overall gives military discounts, which I appreciate so much. Tricare (military insurance) does not cover IVF or any IVF medications, so it was a huge financial strain on us to do it. But with the discount, it made it much more affordable, and I appreciate them giving it.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were quick and efficient, even when there were 30 people in the waiting room.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
Our insurance does not cover IUI or IVF, so it would have been close to $20,000 (including medications), but military personnel get a discount, so the cost was lower.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He does not support doing multiple embryo transfers because of the risk of multiple gestation. This may not be the case for people with low quality embryos, but when we discussed it, he flat out said no. Only one embryo at a time.
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I felt like sometimes I was not told specifics about protocols with my IVF cycle. For example, we decided to go ahead with IVF in November, but the clinic does not do IVF in December, so we had to wait until January. But they still wanted me to come in to the clinic on Day 1 of my menstrual cycle in December but no one told me this. I got a call while I was at work, asking if I was coming in for monitoring. I also wasn't given a written (or emailed) instruction about my first few medication injections. They quickly told me over the phone my prescription and promised to follow up with an email. I never got the email until I reached out to Dr. Klein asking for clarification.
9
Doctor
Jeffrey Klein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New York
Westchester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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9
10
Age 41 - 42
Treated 2018 - 2019
Success w/ Doc ?
1 IUI
2 IVF
Donor Sperm
Poor Egg Quality
European
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
I felt like Dr. Grunfeld tailored my treatment protocol to me and my unique chemistry/makeup.... Dr. Grunfeld is kind but not overly warm. He gets straight to the point, which I appreciate. He's direct and no nonsense. I felt that he was closely watching my progression on the stimulation medications, and toward the end, he had me come in every day for monitoring and blood work to see if they could push me a little farther.
The nursing staff was amazing at RMA NY. They were organized, on the ball, and compassionate. I felt like they were on the top of their game and like I wasn't going to fall through the cracks... They are a well-oiled machine. Monitoring hours can get quite busy, but they are organized and it goes pretty quickly. They also have several other locations throughout NYC and you can go to any of those locations for monitoring during the week, which is nice.
How was your experience with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld is kind but not overly warm. He gets straight to the point, which I appreciate. He's direct and no nonsense. I felt that he was closely watching my progression on the stimulation medications, and toward the end, he had me come in every day for monitoring and blood work to see if they could push me a little farther. it was reassuring to know that he was constantly reviewing my case, rather than applying a generic protocol
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
If you're looking for someone who is overly emotive or compassionate, he may not be for you. But he is a kind person and I felt that he was paying attention to me as a patient. Which is what mattered to me.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
I felt like Dr. Grunfeld tailored my treatment protocol to me and my unique chemistry/makeup. He was on top of my cycle and was willing to make tweaks mid-cycle increase my success
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Dr. Grunfeld had me prime with estrogren patches and Ganirelix before my cycle began, then I did 14 days of 300 Gonal -F and Menopure once my cycle started. He started me out on 2 amps of Menopure but eventually upped my dose to 3 in hopes of getting a better response. I also took Ganirelix for 4 days toward the end. I triggered with lupron and novarell. I'm 41 and developed 9 follicles between my two ovaries. He was happy with this.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was amazing at RMA NY. They were organized, on the ball, and compassionate. I felt like they were on the top of their game and like I wasn't going to fall through the cracks
Describe your experience with RMA of New York.
RMA NY was very organized! I've been to other large clinics that operate in a similar way (eg factory style monitoring hours), but never felt the others were as organized and on top of things as RMA. They called my prescriptions in in a timely manner, were very detailed in their daily instructions and blood work results. I felt like I was taken care of. The only downside (which didn't bother me) is that it can get quite busy during monitoring hours. But because they are so organized, and have the s$!t together, it didn't bother me.
Describe your experience with your monitoring appointments at RMA of New York.
They are a well-oiled machine. Monitoring hours can get quite busy, but they are organized and it goes pretty quickly. They also have several other locations throughout NYC and you can go to any of those locations for monitoring during the week, which is nice.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
The total cost of treatment (not including meds) is about $15,000 for IVF plus ICSI
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We haven't gotten this far yet.
9
Doctor
Lawrence Grunfeld
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of New York
NY - Eastside
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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