Verified
This patient has provided documentation of treatment at this clinic.
2022 - 2023, Successful
Review of
Dr. Friedenthal is very intelligent and empathetic. She took the time to hear our goals and explained options in a thoughtful manner. When our initial plan didn't go as expected, she talked us through our other options. When we left the country for a few weeks, she made sure her and her practice checked in on us. Throughout the process, we felt well supported by Dr. Friedenthal...She is very empathetic and takes the time to answer questions.
[RMA of New York] Strengths - excellent network of providers, kind staff, clean and inviting facility. Weaknesses - the logistics are difficult to navigate. Each patient is assigned an IVF coordinator, who is helpful in determining next steps. However, given the high volume of patients, there are many points of contacts throughout treatment. For most correspondence, you have to call in to the clinic's main line and wait for a nurse or staff member to call back, which sometimes takes too long for time-sensitive concerns. It does seem like everyone cares about the mission and the patients, but the stress of navigating these logistics made the treatment more cumbersome. It would be helpful to have an online portal for patients to ask questions to their team of providers/staff.
How was your experience with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal is very intelligent and empathetic. She took the time to hear our goals and explained options in a thoughtful manner. When our initial plan didn't go as expected, she talked us through our other options. When we left the country for a few weeks, she made sure her and her practice checked in on us. Throughout the process, we felt well supported by Dr. Friedenthal.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal's care was incredible. She is very empathetic and takes the time to answer questions. However, given the large number of patients seen by the facility, most of the monitoring appointments and correspondence are conducted by varying members of their team. Their bedside manner varies and the fragmented care unfortunately made the process seem confusing, especially in the beginning.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
I underwent 3 rounds of IVF to freeze embryos for the future (given my diagnosis of diminished ovarian reserve). The first resulted in the retrieval of 6 eggs and 1 mosaic embryo. After consulting with our doctor, we tried another round of IVF with a more aggressive medication plan. In this round, Menopur was replaced with an alternate due to supply shortages. The cycle did not result in a retrieval. A third round with Menopur also did not result in a retrieval. We then proceeded to IUI - the first round did not result in a pregnancy but the second round did.
Describe your experience with the nursing staff at RMA of New York.
I spoke with several nurses during the monitoring appointments. All were informative. However, their bedside manner varied and since I did not have a primary nurse, they were often not able to answer questions specific to my protocol if it deviated from the norm.
Describe your experience with RMA of New York.
Strengths - excellent network of providers, kind staff, clean and inviting facility.
Weaknesses - the logistics are difficult to navigate. Each patient is assigned an IVF coordinator, who is helpful in determining next steps. However, given the high volume of patients, there are many points of contacts throughout treatment. For most correspondence, you have to call in to the clinic's main line and wait for a nurse or staff member to call back, which sometimes takes too long for time-sensitive concerns. It does seem like everyone cares about the mission and the patients, but the stress of navigating these logistics made the treatment more cumbersome. It would be helpful to have an online portal for patients to ask questions to their team of providers/staff.
Describe your experience with your monitoring appointments at RMA of New York.
I was appreciate of there being monitoring hours before my 9am work schedule. If I went in early (7:30am), the wait for the blood draw and ultrasound was not bad at all.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
The costs were fairly standard for an IVF cycle in NYC ($30,000 per cycle I believe). IUI was significantly less expensive. My insurance plan covered most of these costs aside from some co-payments, anesthesia for the retrieval and PGT testing of the embryos.
What specific things went wrong at RMA of New York?
- Failed to inform you of changes in protocol
- Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
In particular, it would be helpful if RMA was in close contact with the pharmacy to keep abreast of supply shortages. In fulfilling a time-sensitive request with the pharmacy, I learned one of the key medications was not available only after the remaining medications had been sent. I had to scramble to work with the clinic to order a replacement medication in time.
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