RMA of New York

18 doctors work here

Rated 8.3
Strongly recommend: 66%Neutral: 18%Don't recommend: 17%8.3
66% strongly recommend
518 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.2
9.2
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
18 doctors work here
NPS
8.6
Average Doctor Score
Natan Bar-Chama
RMA of New York
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Taraneh Nazem
RMA of New York
100% strongly recommend
4 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Erkan Buyuk
RMA of New York
100% strongly recommend
3 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Tia Jackson-Bey
RMA of New York
100% strongly recommend
5 Reviews
Rated 9.6
Strongly recommend: 100%9.6
Lucky Sekhon
RMA of New York
90% strongly recommend
63 Reviews
Rated 9.5
Strongly recommend: 90%Neutral: 7%Don't recommend: 4%9.5
Eric Flisser
RMA of New York
88% strongly recommend
49 Reviews
Rated 9.2
Strongly recommend: 88%Neutral: 6%Don't recommend: 6%9.2
Matthew Lederman
RMA of New York
71% strongly recommend
35 Reviews
Rated 8.7
Strongly recommend: 71%Neutral: 18%Don't recommend: 11%8.7
Joseph Davis
RMA of New York
68% strongly recommend
12 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Daniel Stein
RMA of New York
64% strongly recommend
98 Reviews
Rated 8.6
Strongly recommend: 64%Neutral: 26%Don't recommend: 11%8.6
Jeffrey Klein
RMA of New York
63% strongly recommend
27 Reviews
Rated 8.6
Strongly recommend: 63%Neutral: 29%Don't recommend: 8%8.6
Jovana Lekovich
RMA of New York
69% strongly recommend
21 Reviews
Rated 8.6
Strongly recommend: 69%Neutral: 23%Don't recommend: 8%8.6
Tanmoy Mukherjee
RMA of New York
58% strongly recommend
31 Reviews
Rated 8
Strongly recommend: 58%Neutral: 22%Don't recommend: 20%8
Alan Copperman
RMA of New York
52% strongly recommend
49 Reviews
Rated 7
Strongly recommend: 52%Neutral: 11%Don't recommend: 36%7
Benjamin Sandler
RMA of New York
43% strongly recommend
34 Reviews
Rated 7
Strongly recommend: 43%Neutral: 24%Don't recommend: 32%7
Kimberley Thornton
RMA of New York
44% strongly recommend
24 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 12%Don't recommend: 44%6.2
Lawrence Grunfeld
RMA of New York
26% strongly recommend
26 Reviews
Rated 5.9
Strongly recommend: 26%Neutral: 23%Don't recommend: 51%5.9
Jenna Friedenthal
RMA of New York
strongly recommend
0 Reviews
Rated
Show 14 more

This clinic has 6 offices

Brooklyn
430 Albee Square
Brooklyn, NY 11242
718-532-8700
NY - Downtown
594 Broadway
New York, NY 10012
212-906-7900
NY - Eastside
635 Madison Ave
New York, NY 10022
212-756-5777
NY - Mount Sinai
5 East 98th St
New York, NY 10029
212-906-7900
NY - Westside
200 West 57th St
New York, NY 10019
212-256-8200
Westchester
311 North St
White Plains, NY 10605
914-997-6200
Show 4 more

518 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2012, Successful
NPS
10
NPS
10
Age 38 - 41
8 IUI
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Spoke to me like a real person with a brain; wasn't flustered when I got emotional; spent time explaining things; was positive but honest.
[Dr. Muckherjee] Spoke to me like a real person with a brain; wasn't flustered when I got emotional; spent time explaining things; was positive but honest.
How was your experience with Tanmoy Mukherjee at RMA of New York?
I know of no weaknesses. He was the ideal doctor for me and I would recommend him to anyone for ART, and I have referred friends to him many times.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Be realistic and patient with the process. Ask questions.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Spoke to me like a real person with a brain; wasn't flustered when I got emotional; spent time explaining things; was positive but honest.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: don't recall name)
Intelligence
10
Doctor
Tanmoy Mukherjee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2009 - 2012, Successful
NPS
10
NPS
8
Age 31 - 34
5 IVF
Male Factor
European
Black or African-American
Native American
Income $200K - $499K
Lawyer
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr Sandler was very personable and remembered previous discussions and was very honest...The entire staff [at RMA of New York] is great, but I wouldn't recommend this facility if the male partner is the problem.
The entire staff [at RMA of New York] is great, but I wouldn't recommend this facility if the male partner is the problem...It's like a factory during monitoring hours, otherwise it's clean and the staff is friendly and competent.
How was your experience with Benjamin Sandler at RMA of New York?
The entire staff is great, but I wouldn't recommend this facility if the male partner is the problem
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Be patient
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr Sandler was very personable and remembered previous discussions and was very honest
Describe your experience with the nursing staff at RMA of New York.
Corteous, professional and thorough
Describe your experience with RMA of New York.
It's like a factory during monitoring hours, otherwise it's clean and the staff is friendly and competent
Describe your experience with your monitoring appointments at RMA of New York.
It was a factory; get there as early as possible or you could be there for a long time
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
Between 9,000-10,000 a cycle and about 300-350 in medication co-pays
10
Doctor
Benjamin Sandler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2007 - 2011, Successful
NPS
9
NPS
10
Age 36 - 40
2 IUI
Donor Sperm
Ashkenazi Jewish
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
I interviewed one other doctor and much preferred Dr. Klein. Convenience was a factor but I also prefered Dr. Klein's manner. He did not recommend medication for me (at age 36) and the other doctor did. I got pregnant on my first try, with two back to back IUI's. I didn't love that when I talked about tracking my fertility he called that the "loosy goosy method." I actually found ovulation predictor kits ineffective but have a good sense of when I'm ovulating, so didn't need them. I also was on thyroid medication and dropped off my blood test results with him, expecting that he would manage that, but I got the feeling that he never looked at them, and was told by the receptionist that he wouldn't. That's fine. I found another endocrinologist to manage that during my pregnancy, but would have felt much safer being told that right away. I d
I felt like a human. The only problem I had was that I was always asked to sign in when I arrived at the office and then the sign in sheet was left out for everyone to see. I was concerned about my privacy and how the lack thereof could affect me at work. The receptionist laughed about me crossing out my name when I left, and I told her that it wouldn't be funny if I lost my job. Hopefully they've become more careful about privacy.
How was your experience with Jeffrey Klein at RMA of New York?
I interviewed one other doctor and much preferred Dr. Klein. Convenience was a factor but I also prefered Dr. Klein's manner. He did not recommend medication for me (at age 36) and the other doctor did. I got pregnant on my first try, with two back to back IUI's. I didn't love that when I talked about tracking my fertility he called that the "loosy goosy method." I actually found ovulation predictor kits ineffective but have a good sense of when I'm ovulating, so didn't need them. I also was on thyroid medication and dropped off my blood test results with him, expecting that he would manage that, but I got the feeling that he never looked at them, and was told by the receptionist that he wouldn't. That's fine. I found another endocrinologist to manage that during my pregnancy, but would have felt much safer being told that right away. I didn't know what questions to ask. I still recommend him, but recommend that you make sure to ask if there are any concerns so you know what is in his domain and what isn't. All in all, I got what I went there for and ended up very happy. Oh- inseminations had to be performed in the city but I was able to have all the testing done in White Plains.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Just talk to them about privacy if that's a concern for you, and ask questions about any medical concerns so you know if you need to see another specialist as well.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
I felt like a human. The only problem I had was that I was always asked to sign in when I arrived at the office and then the sign in sheet was left out for everyone to see. I was concerned about my privacy and how the lack thereof could affect me at work. The receptionist laughed about me crossing out my name when I left, and I told her that it wouldn't be funny if I lost my job. Hopefully they've become more careful about privacy.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Simple IUI, back to back. I had to get them paperwork in order to have the sperm sent there. I had a blood test to check my FSH levels. Then I went in when I suspected that I was ovulating and had an ultra sound. He recomended a trigger shot just to make sure that the egg would be released at the right time, being that all the inseminations only happened in the mornings. He didn't go over whether this carried any risk and I didn't ask. He did not recommend any medication and I didn't need any. Inseminations were fine, doctors were nice and wished me luck. After the inseminations I was asked to come in for a blood test, maybe in two weeks to determine pregnancy. I got the call later that day and asked how strong the numbers were (someone who had been through fertility treatments told me to ask). She told me what range was good and what mine were. She told me to come back in a few days later for another blood test to see if the numbers doubled. Then at 6 weeks maybe, I went in to hear the heart beat. Soon after he referred me to an OB practice and wished me well.
Describe your experience with the nursing staff at RMA of New York.
Honestly, I mostly worked directly with Dr. Klein but I don't remember any negative interactions with anyone other than a receptionist who found my concern for privacy amusing.
Describe your experience with RMA of New York.
all said already- weakness back in 2007, having to sign in and let everyone see your name everything else was positive
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
I think my insurance covered everything but the sperm.
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I made the mistake of assuming that the doctor would pay attention to my thyroid levels and make sure that they were what they should be with my pregnancy. It turns out that I needed to see a specialist to handle that and I think when asking about my medical history they should have told me to make sure there was a specialist managing my throid levels for pregnancy instead of just ignoring it until I happened to ask.
9
Doctor
Jeffrey Klein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Westchester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2009 - 2011, Unsuccessful
NPS
4
NPS
4
Age 32 - 34
3 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
1st of 2 Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt like he was bored by our questions and was too busy to really address our concerns. I did like how he did reach out personally after each failed cycle.
Was most impressed with the office staff and Dr. Copperman's assistant [Heidi]. Wait times would vary, you wanted to get there before 8 or it would be too crowded and you would wait 1/2 hour.
How was your experience with Alan Copperman at RMA of New York?
I started fertility treatment with Coppermann be finding his name on this list of top doctors in the New York Times. He does his treatment in cycles of 3 which I liked - therefor I had 3 cycles of clomid, 3 IUI's and 3 IVF's with him. I would not describe Coppermann as particularly warm with a great bedside manner- he did explain the process and answer all out questions but at times we felt like he was bored by our questions and was too busy to really address our concerns. I did like how he did reach out personally after each failed cycle.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
I would say demand the attention. Ask for sit-downs with the doctor before and after treatment. Do your research and homework.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
was most impressed with the office staff - Heidi was Dr. Coppermann's nurse and I did feel like she genuinely cared about what we were going through. She was very patient and explained everything in great detail.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Heidi )
felt they tried to make it as bearable as possible- patient, took time to make sure you understood everything. Gave us medication from own supply when we had run out -, organized.
Describe your experience with your monitoring appointments at RMA of New York.
went in for early monitoring hours before work so was convenient - 7am -9am - wait times would vary, you wanted to get there before 8 or it would be too crowded and you would wait 1/2 hour.
4
Doctor
Alan Copperman
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
4
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2010 - 2011, Successful
NPS
10
NPS
10
Age 27 - 28
2 IUI
2 IVF
Diminished Ovarian Reserve
Prefer not to answer
Income $200K - $499K
Accountant
Strongly Recommends
Strongly Recommends
Successful
Email him [Dr Jeffrey Klein of RMA of New York in Westchester ] any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell.
Email him [Dr Jeffrey Klein of RMA of New York in Westchester ] any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell. him [Dr Jeffrey Klein] any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell.
How was your experience with Jeffrey Klein at RMA of New York?
He was great especially on email he would get right back to us. Office is very busy but assume that is the case with all clinics.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Email him any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr Klein took the time and met with my husband and I on multiple occasions. One time he felt like he didn't answer all my questions and called me later that day when he had more time to talk. It was very scary time not knowing the outcome but he was great
Describe your experience with your nurse at RMA of New York.
The nurses were good. Got to know them by first name.
Describe your experience with your monitoring appointments at RMA of New York.
Was pretty quick and first come first serve so i tried to get there early since I had a long commute to the city after my appt
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
20k
10
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Westchester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2009 - 2011, Successful
NPS
10
NPS
10
Age 41 - 43
6 IUI
1 IVF
Donor Sperm
Ashkenazi Jewish
Income $200K - $499K
Doctor
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
very trustworthy - took me seriously - respected me as a single mother - not a lot of small talk but that fit my style - in retrospect wish i had not spent so much time and money on iui and gone straight to ivf - he was efficient and caring...thought he respected me as a person - would have liked to have individualized my plan a bit more...6 iui - 3 with clomid and 3 with injectable 1 ivf...about my remaining embryos - i assumed they would be frozen and was only told after the fact when i inquired that they were not good enough quality and were disposed of
i felt like i wanted more support from the nursing staff [at RMA] than i got...i just felt like noone followed up with me about my remaining embryos - i assumed they would be frozen and was only told after the fact when i inquired that they were not good enough quality and were disposed of...very efficient with getting me in and out for all the lab draws and u/s very good place for a working woman...would have liked to have individualized my plan a bit more
How was your experience with Lawrence Grunfeld at RMA of New York?
very trustworthy - took me seriously - respected me as a single mother - not a lot of small talk but that fit my style - in retrospect wish i had not spent so much time and money on iui and gone straight to ivf - he was efficient and caring
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
push for ivf sooner
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
thought he respected me as a person - would have liked to have individualized my plan a bit more
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
6 iui - 3 with clomid and 3 with injectable 1 ivf
Describe your experience with the nursing staff at RMA of New York.
i felt like i wanted more support from the nursing staff than i got
Describe your experience with RMA of New York.
very efficient with getting me in and out for all the lab draws and u/s very good place for a working woman
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
i felt like 5 embryo transfer was the best option for me - i was not sufficiently prepared though for the fact that the remaining 5 embryos would not be good enough to freeze
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
i just felt like noone followed up with me about my remaining embryos - i assumed they would be frozen and was only told after the fact when i inquired that they were not good enough quality and were disposed of
10
Doctor
Lawrence Grunfeld
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2004 - 2011, Successful
NPS
10
NPS
10
Age 44 - 51
2 IVF
Donor Sperm
Unexplained
Other
Other
Income $100K - $199K
Business Executive
1st of 2 Docs
12 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Alan was caring and especially good to me as a SMC [single mother by choice] to be...He was caring, honest, sympathetic and overall amazing. He treated me like a person and not a number. I saw him more than I expected after all the stores I had heard about just being a number. And still in my life even after my kids are 14 years old!
The wait times were not crazy although I did always get there early. When I started going to Dr Copperman he was working out of Mt Sinai then moved to his own RMA on Madison. The facility was brand new...Alan was caring and especially good to me as a SMC [single mother by choice] to be...He was caring, honest, sympathetic and overall amazing. He treated me like a person and not a number. I saw him more than I expected after all the stores I had heard about just being a number. And still in my life even after my kids are 14 years old!
How was your experience with Alan Copperman at RMA of New York?
He was caring, honest, sympathetic and overall amazing. He treated me like a person and not a number. I saw him more than I expected after all the stores I had heard about just being a number. And still in my life even after my kids are 14 years old!
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
BE persistent with your care
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Alan was caring and especially good to me as a SMC to be. There were many factors that contributed to this.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Sorry but this was a long time ago and don't really remember specific details.
Describe your experience with the nursing staff at RMA of New York.
They were totally on top of everything. They helped me emotionally as well.
Describe your experience with RMA of New York.
The wait times were not crazy although I did always get there early. When I started going to Dr Copperman he was working out of Mt Sinai then moved to his own RMA on Madison. The facility was brand new.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
He was very kind to me especially after 3 IVF's
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Successful
NPS
10
NPS
10
Age 31 - 32
2 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Consultant
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She cared deeply about her patients and was so generous in even helping us by donating the costs of the med[ication] during our second round.
[Nurse] Rebecca was awesome. Also direct, but cares about her patients and communicated my results always in a timely manner.
How was your experience with Caryn Selick at RMA of New York?
She was an incredible doctor. Highly intelligent and direct communicator and very, very thourough. She cared deeply about her patients and was so generous in even helping us by donating the costs of the meds during our second round. I continue to see her as my OB and have enormous respect for her. She has gotten a number of my friends pregnant too.
What's one piece of advice would you give a prospective patient of Caryn Selick at RMA of New York?
Be prepared for the worst news and be very patient. Infertility is a roller coaster and generally involves a long ride.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Rebecca)
Rebecca was awesome. Also direct, but cares about her patients and communicated my results always in a timely manner.
Describe your experience with your monitoring appointments at RMA of New York.
It was excellent, again highly professional and punctual.
10
Doctor
Caryn Selick
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2010 - 2011, Successful
NPS
10
NPS
10
Age 34 - 35
1 IUI
1 IVF
PCOS
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We happened to be very lucky and treatment worked within 8 months of starting it, but he [Dr. Grunfeld] made the process smooth and amazing...He was candid and patient from the very first visit...Really treated me as a whole person - from head to toe - taking into account psychological state as well as physical state.
Compassionate, careful. I have bad veins, but they were able to do the bloodwork expertly. Great staff [at RMA New York]! [Monitoring appointments were an] efficient, well-oiled machine.
How was your experience with Lawrence Grunfeld at RMA of New York?
He was candid and patient from the very first visit. Gave us realistic assessment. We happened to be very lucky and treatment worked within 8 months of starting it, but he made the process smooth and amazing.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Go to him!
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
he listened to our concerns. Really treated me as a whole person - from head to toe - taking into account psychological state as well as physical state.
Describe your experience with the nursing staff at RMA of New York.
Compassionate, careful. I have bad veins, but they were able to do the bloodwork expertly. Great staff!
Describe your experience with your monitoring appointments at RMA of New York.
efficient, well-oiled machine
10
Doctor
Lawrence Grunfeld
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2004 - 2011, Successful
NPS
10
NPS
10
Age 44 - 51
3 IUI
4 IVF
Donor Eggs
Donor Sperm
Uterine Fibroids
Ashkenazi Jewish
Business Executive
1st of 4 Docs
3 IUI With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My experience was long and grueling but I got the outcome I wanted. They were willing to keep going with me as long as I wanted and were helpful in the process. It's an awful process to go through but they were professional about it...Dr. Copperman was professional but also very kind. He was very supportive of my goals to have a child...I think the waiting room in any of these places is a really tough place to be. For me it felt like we were all in a big competition for the same babies, and that was grueling. Keep your head down in the waiting rooms and try to no
I think the waiting room in any of these places is a really tough place to be. For me it felt like we were all in a big competition for the same babies, and that was grueling. Keep your head down in the waiting rooms and try to not pay attention to anyone else....My experience was long and grueling but I got the outcome I wanted. They were willing to keep going with me as long as I wanted and were helpful in the process. It's an awful process to go through but they were professional about it...Dr. Copperman was professional but also very kind. He was very supportive of my goals to have a child.
How was your experience with Alan Copperman at RMA of New York?
My experience was long and grueling but I got the outcome I wanted. They were willing to keep going with me as long as I wanted and were helpful in the process. It's an awful process to go through but they were professional about it.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
He's a very good doctor; listen to his advice.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman was professional but also very kind. He was very supportive of my goals to have a child.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Sorry, it's too long ago and frankly (and kindly) I have forgotten most of the details.
Describe your experience with RMA of New York.
I think the waiting room in any of these places is a really tough place to be. For me it felt like we were all in a big competition for the same babies, and that was grueling. Keep your head down in the waiting rooms and try to not pay attention to anyone else.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011, Unsuccessful
NPS
3
NPS
0
Age 41
3 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Middle Eastern
Income $50K - $99K
Writer
1st of 5 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Very blunt. Was eager for me to start IVF right away after two miscarriages (naturally conceived). failed to mention that they were genetically normal. Misled us.
RMA is a factory. I wouldn't recommend it... Only go if you want IVF... don't expect personal care.
How was your experience with Lawrence Grunfeld at RMA of New York?
Very blunt. Was eager for me to start IVF right away after two miscarriages (naturally conceived). failed to mention that they were genetically normal. Misled us.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Only go if you want IVF
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
RMA is a factory. I wouldn't recommend it.
Describe your experience with the nursing staff at RMA of New York.
it's a factory with lots of people so don't expect personal care.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Lost results
  • Provided conflicting information
3
Doctor
Lawrence Grunfeld
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011, Successful
NPS
9
NPS
10
Age 31
5 IUI
1 IVF
Endometriosis
Male Factor
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Strongly Recommends
Strongly Recommends
Successful
Wonderful bedside manner. Very thorough, though, I would have liked a follow up appointment with him after the egg extraction to discuss the quality of the eggs / embryos.
Don't expect to see your doctor at every blood work or appointment. Dr. Copperman did not do my extraction nor my implantation. The staff was very warm and I felt like they genuinely cared about my well being.
How was your experience with Alan Copperman at RMA of New York?
Wonderful bedside manner. Very thorough, though, I would have liked a follow up appointment with him after the egg extraction to discuss the quality of the eggs / embryos.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
dont expect to see your doctor at every blood work or appointment. Dr Copperman did not do my extraction nor my implantation.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
The staff was very warm and I felt like they genuinely cared about my well being.
9
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2003 - 2010, Successful
NPS
10
NPS
10
Age 43 - 50
1 IUI
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $200K - $499K
Entrepreneur
4th of 4 Docs
7 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Sandler is very direct, has an incredible human kindness never found in other infertility specialists; some times I did not like what I hear but he kept focusing me in the right direction we even decided to take a six month break that gave us the chance to come back with a successful treatment. he even gave me his cell number to make sure I could call whenever I wanted...He is very direct, and may not hold your hand as others, being a foreign physician (he was born out of the country) may have a different cultural background but showed genuine concern and has been known for not taking money out of people who have no chance to get pregnant.
Very efficient, we arrived at 6:15 am [at RMA - Downtown] and they were incredibly empathetic of our situation...Being an out of town patient, they were in the middle of Manhattan which provided easy access, lots of traffic during working hours but easy to access...He [Dr. Sandler] was very kind explained every step clearly and interrupted one cycle when he saw my ovaries were not responding accordingly...
How was your experience with Benjamin Sandler at RMA of New York?
dr Sandler is very direct, has an incredible human kindness never found in other infertility specialists; some times I did not like what I hear but he kept focusing me in the right direction we even decided to take a six month break that gave us the chance to come back with a successful treatment. he even gave me his cell number to make sure I could call whenever I wanted
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
He is very direct, and may not hold your hand as others, being a foreign physician (he was born out of the country) may have a different cultural background but showed genuine concern and has been known for not taking money out of people who have no chance to get pregnant.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
He was very kind explained every step clearly and interrupted one cycle when he saw my ovaries were not responding accordingly
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
he used a Pergonal Protocol, and then HCG on the day of ovulation, followed by retrieval and transfer
Describe your experience with the nursing staff at RMA of New York.
Very efficient, we arrived at 6:15 am and they were incredibly empathetic of our situation
Describe your experience with RMA of New York.
Being an out of town patient, they were in the middle of Manhattan which provided easy access, lots of traffic during working hours but easy to access
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
dont remember but considered fair and successful
10
Doctor
Benjamin Sandler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2009 - 2010, Successful
NPS
9
NPS
10
Age 32 - 33
1 IVF
Endometriosis
Latinx
Investment Banker
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
At the beginning he [Dr Alan Copperman] seems too nice that you don't know if should entirely believe him or if he is trying to overly convince you. But once you ask questions and realize he is very transparent and treats you with respect I trusted all his recommendations because he truly cares about his patients...Dr. Copperman was straightforward and he provided all information about my case and answered my questions. He was also very kind when I had a miscarriage at month three during my second pregnancy.
At the beginning he [Dr Alan Copperman] seems too nice that you don't know if should entirely believe him or if he is trying to overly convince you. But once you ask questions and realize he is very transparent and treats you with respect I trusted all his recommendations because he truly cares about his patients...Dr. Copperman was straightforward and he provided all information about my case and answered my questions. He was also very kind when I had a miscarriage at month three during my second pregnancy.
How was your experience with Alan Copperman at RMA of New York?
Pros: Straight forward, open minded about non-traditional treatments to use as a complement (i.e. acupuncture), it was important for me to know the details of the treatment and why did we have to do IVF and he very willing to educate me and provide explanations even if it required extra time.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
At the beginning he seems too nice that you don't know if should entirely believe him or if he is trying to overly convince you. But once you ask questions and realize he is very transparent and treats you with respect I trusted all his recommendations because he truly cares about his patients
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman was straightforward and he provided all information about my case and answered my questions. He was also very kind when I had a miscarriage at month three during my second pregnancy.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I do not remember very well because this was a while ago. We did antagonist protocol. He did not recommend Clomid which was extremely painful and the protocol that Spandorfer from Cornell had me on.
Describe your experience with the nursing staff at RMA of New York.
They were extremely responsive and helpful.
Describe your experience with RMA of New York.
I have no complains about the clinic. They were very well organized and always ran on time.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
it was al covered by my insurance
9
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
6
NPS
6
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
South Asian
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited. Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. ..The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators.
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is an accomplished endocrinologist with a lot of experience. He was referred to me by a few friends / acquaintances who had positive views of him and his practice. When my first round of IVF did not yield a large number of eggs / embryos, his adjustments for and throughout the second round showed far better results. A third attempt may have been even more promising, but we ultimately chose to move on. In Dr. Stein's practice, there is not a lot of focus on preparation before cycles or treatment. There was very little advice on nutritional adjustments or supplements. For me, personally, I was looking for more guidance on how to possibly improve my situation from an integrative medicine perspective before jumping into another cycle. That said, as far as western medicine, I would recommend him to those that are focused on that kind of treatment.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
If you have questions, continue to ask them. He can be responsive by email. If not, his office will set up a phone consult. He is direct and extremely knowledgeable, but I am not sure how much he thinks outside the box.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited. Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
In my first IVF cycle, we used the microflare protocol that starts with the birth control pill. Given my work schedule, I was on bcp for a week longer than standard. I had fears that this would over-suppress my ovaries. I wholeheartedly believe that my fears were valid. The amount of eggs retrieved did not match my expectations given antral follicle count from several day 3 observations. Trust your instincts!! My second IVF cycle, using estrogen priming, yielded far more eggs. However, we opted for PGD and none of our embryos made it to blast even though they made it to day 5. Given my history of miscarriage, it was the right choice to try to test all the embryos at the time. However, for the next cycle, we will try to transfer some fresh embryos. After speaking to a couple friends that were also patients of Dr. Stein, it seems that we were all started with the microflare protocol. Personally understanding the variations of our circumstances, ages and fertility issues, I am not sure that starting all of us on the same protocol shows much consideration for individual situations. Of course, we don't know if he does this for all patients but it is interesting to note.
Describe your experience with your nurse at RMA of New York.
The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators. So, I never felt that I had direct care as there was always confusion as to which of the 2 should or could respond to me. Again, this took away from focused care. My best experience was with one of the nurses that drew my blood. Whenever, she was there, she knew my name and expressed compassion. Unfortunately, there were also nurses that drew my blood that were more interested in discussing their weekend plans with other staff than giving me their full attention. If you go to RMA, make sure they are clear who is your primary nurse and your primary coordinator.
Describe your experience with RMA of New York.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. Given the importance of removing stress during fertility treatments, worrying about billing issues is counterproductive to the process. Get to know your billing coordinator and stay on top of them.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments are only from 7 AM - 9 AM on weekdays. If your monitoring appointment falls on a weekend, you have to go the Eastside office with similar hours.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Standard costs. Other responses here are accurate. Mine were a bit convoluted given he was considered out-of-network for me.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Given my age, Dr. Stein, expressed that he was against multiple embryo transfer.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I am not sure if this is unique to RMA but the billing process was cumbersome and confusing.
6
Doctor
Daniel Stein
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

14 Eggs Frozen
NPS
0
NPS
2
1 Egg Freezing
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I wish I had seen a different doctor at RMA or gone to a different clinic. While I did get 14 eggs, I don't feel Dr. Sandler really took the time to personalize my care. I believe that with more personalized attention I could have gotten more eggs. Every time I saw him he was extremely negative and patronizing. It was emotional draining....He was very long-winded and quite depressing in my visits. At the same time, after doing a lot of acupuncture, I ended up with 14 eggs. I wish he had been more kind and informative when we spoke.
RMA -- NY East Side is a factory. They are successful, no doubt. But be prepared to sit in an overcrowded waiting room and be there for hours if you don't arrive every early in the morning. The front desk staff is brutal, it's impossible to get through on the phone quickly and you'll have a headache with finance. If you can get there first thing in the morning, you are likely to have a better experience with lab tests. But I felt like I was a number almost every time I went.
How was your experience with Benjamin Sandler at RMA of New York?
I wish I had seen a different doctor at RMA or gone to a different clinic. While I did get 14 eggs, I don't feel Dr. Sandler really took the time to personalize my care. I believe that with more personalized attention I could have gotten more eggs. Every time I saw him he was extremely negative and patronizing. It was emotional draining.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Don't see him.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr. Sandler had both strengths and weaknesses. I have one ovary that is damaged from an endometrial cyst. Dr. Sandler felt it was unlikely I would get that many eggs from egg freezing as a result. He was very long-winded and quite depressing in my visits. At the same time, after doing a lot of acupuncture, I ended up with 14 eggs. I wish he had been more kind and informative when we spoke.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
I don't remember.
Describe your experience with the nursing staff at RMA of New York.
I don't feel like the nursing staff at RMA is much of a presence. They were difficult to reach, and curt in the office. I actually felt apologetic every time I was there because they seemed completely overloaded. It took multiple calls to get a return phone call.
Describe your experience with RMA of New York.
RMA -- NY East Side is a factory. They are successful, no doubt. But be prepared to sit in an overcrowded waiting room and be there for hours if you don't arrive every early in the morning. The front desk staff is brutal, it's impossible to get through on the phone quickly and you'll have a headache with finance. If you can get there first thing in the morning, you are likely to have a better experience with lab tests. But I felt like I was a number almost every time I went.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments went ok if you managed to get there right when they opened. You would say a range of doctors, which was ok, and get blood drawn by different lab nurses. But if you get there mid-morning, you would have to wait for hours and people were very grouchy.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
Egg freezing with the medication was about $8,000.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I don't know
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I had to play more an administrative role with this clinic than I believe is appropriate. I had to call multiple times to get an appointment, get lab results or get information on the protocol and plan. Even paying a bill requires at least an hour on a good day. They give zero guidance as to how to navigate their system, and I honestly felt like if I had gone somewhere else it would have been far less stressful. Perhaps I should have consulted with one of the better rated doctors there and I would have had a better experience.
0
Doctor
Benjamin Sandler
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
4 of 5
2
Clinic
RMA of New York
NY - Eastside
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
25 Eggs Frozen
NPS
10
NPS
10
1 Egg Freezing
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon has deep expertise on egg freezing, and I felt as though I trusted her every step of the way. Even though RMA does have many doctors, Dr. Sekhon reviewed my charts everyday and was always available (and quit to reply) via email. I also deeply appreciated her artistry when it came to how much medicine to give, how to maximize the egg development without causing risk, etc.
RMA is the single most efficient doctors office experience I've ever had. They also have a large team, all of whom were incredibly knowledgable. Some may find the practice too large, but I personally found this to be a perk -- I was able to move monitoring appointments to the office most convenient for me, and I always got a quick reply to my questions. On top of that, RMA is affiliated with Mt. Sinai and has had a stellar reputation in reproductive health
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon has deep expertise on egg freezing, and I felt as though I trusted her every step of the way. Even though RMA does have many doctors, Dr. Sekhon reviewed my charts everyday and was always available (and quit to reply) via email. I also deeply appreciated her artistry when it came to how much medicine to give, how to maximize the egg development without causing risk, etc. I would strongly recommend Dr. Sekhon to all family and friends.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Dr. Sekhon is extremely personable, and deeply invested in each patient. Even though RMA is a busy practice, if you have questions, don't hesitate to reach out to her or her nurse.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon is extremely personable, and really takes the time to get to know each of her patients. She was extremely encouraging throughout the process, and she was deeply invested in both my experience during the process as well as my results.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
We began with Menopur and Follistim injections, and then added in Ganirelix. My trigger shot was a mix of hCG and Lupron.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle )
At one point, I had an issue where I ran out of doses of ganirelix and didn't realize it until the evening. The nurses (and after hours doctor) were very helpful in keeping me calm and instructing me on best ways to course correct.
Describe your experience with RMA of New York.
RMA is the single most efficient doctors office experience I've ever had. They also have a large team, all of whom were incredibly knowledgable. Some may find the practice too large, but I personally found this to be a perk -- I was able to move monitoring appointments to the office most convenient for me, and I always got a quick reply to my questions. On top of that, RMA is affiliated with Mt. Sinai and has had a stellar reputation in reproductive health since the early 2000s. I found them to be much more trustworthy than other options that were newer.
Describe your experience with your monitoring appointments at RMA of New York.
I found this to be super easy -- I made an appointment for the time and office most convenient for me (I went to all 4 of their locations over the course of my treatment, as I was in different parts of the city on different days and in Westchester too). I never had to wait more than 5 min to be seen.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
$13,000 including meds
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Successful
NPS
10
NPS
7
1 IVF
European
Income $500K+
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
[Dr. Sekhon has] Excellent bedside manners, positive attitude, Seems very confident in the treatment plan, made me feel very well taken care of. Unfortunately monitoring visits don’t allow much time for discussions, but in my Zoom appointments the doctor went over everything in detail...Book consults separately from monitoring visits as mornings are very busy and doctor doesn’t have much time
[at RMA of New York] I was a bit disappointing in the service level now compared to 5 years ago when I first started seeing them. Phone lines were sooo busy, I got incorrect information from the telephone operator/nurse (nothing serious just concerning opening hours), I had to call back to get the information already requested....
How was your experience with Lucky Sekhon at RMA of New York?
Excellent bedside manners, positive attitude, Seems very confident in the treatment plan, made me feel very well taken care of. Unfortunately monitoring visits don’t allow much time for discussions, but in my Zoom appointments the doctor went over everything in detail.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Book consults separately from monitoring visits as mornings are very busy and doctor doesn’t have much time
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
Friendly and detail oriented
Describe your experience with RMA of New York.
I was a bit disappointing in the service level now compared to 5 years ago when I first started seeing them. Phone lines were sooo busy, I got incorrect information from the telephone operator/nurse (nothing serious just concerning opening hours), I had to call back to get the information already requested
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
I saw Dr Stein before I switched to Dr Sekhon. I was not pleased with his bedside manners and his coordinator. She called in wrong prescriptions to my pharmacy which resulted in me having to wait on line to reach her (coordinators don’t have a direct line which makes communication very hard). She also never sent me the treatment protocol after I asked 4 times for it.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
NY - Downtown
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5