RMA of Pennsylvania

2 doctors work here

Rated 8.8
Strongly recommend: 78%Neutral: 11%Don't recommend: 11%8.8
78% strongly recommend
50 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Allentown
1401 N. Cedar Crest Blvd
Allentown, PA 18104

50 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 27
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ndeye-Aicha Gueye was always very approachable and addressed any questions/concerns I had...Egg Retrieval Protocol: Birth control started day 3 for about 10 days (this didn't work and I still ovulated through). Switched protocol...days later we had a successful egg retrieval with 22 eggs retrieved! 16 mature + fertilized. 9 made it to Day 7 blastocysts...Dr. Gueye highly recommends eSET which we were in agreement with
Any questions/concerns I ever had, [nurses of RMA of Pennsylvania] made sure to address immediately herself or contact Dr. Gueye if necessary...For an IVF freeze all cycle we were quoted ~$15,275 not including PGT-A testing which was $1700 for the embryo biopsy and ($300/embryo)...Only negative some might see (not me personally) the procedures (egg retrievals/transfers) are done at the Main site in Basking Ridge, NJ. About an hour from the Allentown location.
How was your experience with Ndeye-Aicha Gueye at RMA of Pennsylvania?
I was very hesitant when we had to switch clinics due to insurance purposes because I really trusted and valued the previous doctor. However, after our first consultation with Dr. Gueye she put our mind at ease and was very confident of being able to achieve our goal of starting our family. She can be more raw at times but that's what I needed on this journey. At the end of the day her goal is the same as mine, a take home baby. She's passionate about what she does and truly cares about her patients.
What's one piece of advice would you give a prospective patient of Ndeye-Aicha Gueye at RMA of Pennsylvania?
Listen to what she says and trust her recommendations. She's a professional and only wants the best for you in order to achieve your family goals.
During treatment, were you treated like a number or a human with Ndeye-Aicha Gueye at RMA of Pennsylvania?
Even though the clinic was much larger than my previous one I still always felt as I was treated as a human and not just another number. Dr. Gueye was always very approachable and addressed any questions/concerns I had.
Describe the protocols Ndeye-Aicha Gueye used in your cycles at RMA of Pennsylvania and their degree of success.
Egg Retrieval Protocol: Birth control started day 3 for about 10 days (this didn't work and I still ovulated through). Switched protocol - Estrace (4mg/day) started day 21 until start of period (day 35). Day 3 started injection protocol - Gonal F 300 units + low dose hCG 20 units. Day 6 added Ganirelix. Day 10 (after 7 days of stimming stopped the previous injections) Ovidrel trigger shot + Lupron 40 units. 2 days later we had a successful egg retrieval with 22 eggs retrieved! 16 mature + fertilized. 9 made it to Day 7 blastocysts
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Beata Rempala)
I am so grateful I had Beata assigned as my nurse. She is super friendly so easy to talk to and is very responsive. Any questions/concerns I ever had she made sure to address immediately herself or contact Dr. Gueye if necessary. There are many many ups and downs to this journey and Beata truly helped me remain positive and was always very optimistic when reporting results and sharing good news. She's extremely organized and very good at what she does. I am so lucky to have her by my side. She definitely keeps the process moving smoothly and efficiently.
Describe your experience with RMA of Pennsylvania.
The clinic is very organized. At our first consult we met with Dr. Gueye, our nurse (Beata), and the financial coordinator (Vivian). It was definitely nice to see all of the faces behind the scenes that same day of who will be guiding you throughout this experience. Only negative some might see (not me personally) the procedures (egg retrievals/transfers) are done at the Main site in Basking Ridge, NJ. About an hour from the Allentown location.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
The hours at this site are from 7-8:30 and I never had a problem making it within this time frame. I think the most I ever waited was maybe 10 minutes if that. Wait times are significantly less compared to my previous clinic.
Describe the costs associated with your care under Ndeye-Aicha Gueye at RMA of Pennsylvania.
Luckily, my employer started a Fertility care Program beginning of 2020. My deductible and out-of-pocket max were reached with the medications alone which were about $4700. For an IVF freeze all cycle we were quoted ~$15,275 not including PGT-A testing which was $1700 for the embryo biopsy and ($300/embryo). We paid for PGT-A out of pocket. For the FET the estimated cost was $4,475
Describe Ndeye-Aicha Gueye's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Dr. Gueye highly recommends eSET which we were in agreement with
10
Doctor
Ndeye-Aicha Gueye
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Unknown Success
NPS
10
NPS
10
Age 36 - 40
3 IUI
3 IVF
Poor Egg Quality
Unexplained
European
Ashkenazi Jewish
Latinx
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I appreciated that when things went wrong [Dr. Gueye] addressed what DID work and what changes we were going to make and why...She always took the time to answer every one of my questions -and I have a LOT - and made it clear I could talk to her at any time. When I was anxious about not seeing her for monitoring appointments, she met with me even though it meant rearranging her schedule
I can message [my RMA of Penn nurse] with any small concern or question and she always takes the time to give a thorough reply...Monitoring hours were well-run but - like any clinic- pretty unpredictable depending on the day. Sometimes you'd be seen immediately. Other days you could wait 30-60 minutes to be seen...The only drawback is that they do not perform egg retrievals or tranfers on site. For that, you'll have to travel to the mothership, RMA-Basking Ridge
How was your experience with Ndeye-Aicha Gueye at RMA of Pennsylvania?
To know Dr. Gueye is to like her instantly. Her smile and humor puts you at ease and her patience and tenacity in the face of failure after failure (which it's been for me) is a comfort. I always felt like she had my best interest at heart, and I appreciated that when things went wrong she addressed what DID work and what changes we were going to make and why.
What's one piece of advice would you give a prospective patient of Ndeye-Aicha Gueye at RMA of Pennsylvania?
Don't be afraid to ask LOTS of questions. You are your own best advocate and so it's OK to come to the table with ideas and questions. Some doctors are dismissive but Dr. Gueye is very understanding and quick to explain everything in detail. She has her opinions but will also emphasize that it's YOUR body and your decision.
During treatment, were you treated like a number or a human with Ndeye-Aicha Gueye at RMA of Pennsylvania?
From the minute I met Dr. Gueye I loved her. She always took the time to answer every one of my questions -and I have a LOT - and made it clear I could talk to her at any time. When I was anxious about not seeing her for monitoring appointments, she met with me even though it meant rearranging her schedule. She has felt like a truly invested partner in my journey to motherhood. We have yet to find success, but instead of writing me off, I know she's doing everything she can to get me there. And it's not just Dr. Gueye but her entire team. My nurse feels like she's become my best friend through this and I am SO grateful to the entire clinic for the patience, support and endless cheerleading.
Describe the protocols Ndeye-Aicha Gueye used in your cycles at RMA of Pennsylvania and their degree of success.
After three failed IUIs and some Clomid cycles we moved onto IVF. All my labs and tests (saline sonogram and HSG) were totally normal so I was 'unexplained.' The only thing she put me on right away was a thyroid med, as it was a little elevated, which put me at a risk for miscarriage. We started with an antagonist protocol, which she said usually worked best for most. My ovaries were slow to bloom and a few days in Dr. G upped my gonal from 300 to 450. In the end, we only got 8 eggs. 4 were able to be ICSI-ed. 3 fertilized. We got 2 blasts. With PGT we learned we had 1 normal embryo. Our FET failed, so we got ready for a second retrieval. Given my poor response to my first protocol, Dr. Gueye wanted to try a microflare lupron protocol next. She said she believed the antagonist suppressed ovulation and follicle development a little TOO much. The microdose of lupron would be gentler for my eggs, which she said she now suspected had a quality issue. She also started me at 450 gonal right away, recommended acupuncture and upped my dose of CoQ10. This time, we got 20 eggs, 15 were able to be ICSI-ed and 7 fertilized. 4 made it to blast. After testing, we (again) had 1 normal embryo. We added a few extra meds for this next transfer. Baby aspirin, a steroid to limit any inflammation, etc. This FET also failed. Third retrieval was the same protocol as the second, since numbers-wise it was successful. 16 were retrieved. 10 were ICSI-ed. 6 fertilized. 3 made it to blast. 2 were abnormal and 1 is mosaic. We're still deciding what comes next.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ)
There are not enough words in the world to describe how amazing this clinic's entire team is, but especially my nurse BJ. She is an actual angel and feel like I've found a true friend and advocate. Having spoken to other women in other clinics, I am SO grateful that I can message BJ with any small concern or question and she always takes the time to give a thorough reply. But more than that, I feel like BJ and the team are truly invested in the outcome of my journey. they laugh with me, they cry with me. I would be lost without them.
Describe your experience with RMA of Pennsylvania.
I love this clinic! Dr. Gueye and her entire team are amazing. The only drawback is that they do not perform egg retrievals or tranfers on site. For that, you'll have to travel to the mothership, RMA-Basking Ridge. For me, it's only an hour and not a hardship, but it is worth noting for new patients. I was not immediately aware when I started. Daily monitoring hours are 7 a.m.-8:30 a.m., which makes it convenient for those (like me) who work full time.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
Monitoring hours were well-run but - like any clinic- pretty unpredictable depending on the day. Sometimes you'd be seen immediately. Other days you could wait 30-60 minutes to be seen.
Describe the costs associated with your care under Ndeye-Aicha Gueye at RMA of Pennsylvania.
RMA is not inexpensive, but in my limited experience it's comparable to other clinics of its kind. Retrievals were about $18K and transfers about $6K (without insurance.)
10
Doctor
Ndeye-Aicha Gueye
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2021, Successful
NPS
10
NPS
10
Age 38 - 40
4 IUI
3 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Gueye made me feel incredibly comfortable. I was very anxious for my initial consultation but she made me feel at ease and focused on ME and what my individualized plan would be. We talked about my health history and what I could do to possibly improve my success. As things progressed she was transparent and honest and guided me along the way allowing me to make decisions and feel as empowered as I possibly could have. I frequently saw her in the office for scans, she was always friendly and approachable. I never felt like she was in a rush and she made sure when I left I knew what my next step was.
Tara [nurse at RMA of Pennsylvania] was great. She would always call me with results and made sure I understood everything. I trusted her and felt comfortable asking her anything. I honestly felt like she was family through it all...There is morning monitoring at RMA Allentown from 7-8:30 am...From the receptionists when you come in for your morning monitoring, to Steph and Brandy who draw your blood, to Dr. Gueye and Tara they are truly a great team and I would (and have) recommend them to anyone.
How was your experience with Ndeye-Aicha Gueye at RMA of Pennsylvania?
Dr. Gueye was truly fabulous. I didn't know what to expect from this whole process but from the beginning she was respectful, reassuring, and honest. I started seeing Dr. Gueye with hopes of becoming a SMBC at 38. My labs didn't look terrible and we were hoping an IUI or 2 would be all that I needed. After 3 we switched to IVF. Unfortunately I was a poor responder to the meds and after 2 retrievals that failed to produce a single blastocyst we started to talk about donor eggs/donor embryos. Something in my gut told me I needed to do a 3rd retrieval so we talked at length and she was agreeable a final round. 5 days after I turned 40 I ended up with my 3 genetically normal embryos! I (my body) seemed to always do what was not expected from the beginning and she respected me enough to trust me and not worry about numbers/statistics. She genuinely seemed as excited as I was when we saw that little baby on ultrasound. I cannot thank her enough for everything she has done for me and my soon to be little family!
During treatment, were you treated like a number or a human with Ndeye-Aicha Gueye at RMA of Pennsylvania?
From the beginning Dr. Gueye made me feel incredibly comfortable. I was very anxious for my initial consultation but she made me feel at ease and focused on ME and what my individualized plan would be. We talked about my health history and what I could do to possibly improve my success. As things progressed she was transparent and honest and guided me along the way allowing me to make decisions and feel as empowered as I possibly could have. I frequently saw her in the office for scans, she was always friendly and approachable. I never felt like she was in a rush and she made sure when I left I knew what my next step was.
Describe the protocols Ndeye-Aicha Gueye used in your cycles at RMA of Pennsylvania and their degree of success.
For my IVF cycles I did "priming" with estrace for a week or so before the start of my cycle. Then 2 of my 3 retrievals I did gonal/low dose HCG and ganerelix. The 1st cycle resulted in 8 eggs/7 mature/6 fertilized/0 blasts. The 2nd cycle resulter in 4 eggs/3 mature/3 fertilized/3 blasts. The cycle that was my least successful I did lupron/low dose HCG which only resulted in 2 eggs/1 mature and fertilized but no blast.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara)
Tara was great. She would always call me with results and made sure I understood everything. I trusted her and felt comfortable asking her anything. I honestly felt like she was family through it all. She was one of my biggest cheerleaders!
Describe your experience with RMA of Pennsylvania.
As awful as the infertility struggle is, the crew at RMA Allentown make it as nice as possible. From the receptionists when you come in for your morning monitoring, to Steph and Brandy who draw your blood, to Dr. Gueye and Tara they are truly a great team and I would (and have) recommend them to anyone.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
There is morning monitoring at RMA Allentown from 7-8:30 am. Some days that was tricky because I am a nurse and work at 7 am so I'd have to arrange coverage for an hour or so. I'd imagine even thought it wasn't super convenient for me it could be tricky for others who work and travel more of a distance.
Describe Ndeye-Aicha Gueye's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Being over 35 and knowing that already made me a high risk pregnancy, I only wanted to transfer 1 embryo so we didn't discuss this.
10
Doctor
Ndeye-Aicha Gueye
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 32 Eggs Frozen
NPS
10
NPS
10
Age 38
3 Egg Freezing
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
At 38 years old, I ended up doing three cycles to ensure I had enough eggs frozen to make me feel comfortable. [Dr. Ndeye-Aicha Gueye’s] expertise in timing the trigger shot was key in maximizing the number of eggs we were able to retrieve each cycle. Dr. Gueye was really invested in my success in getting enough eggs to feel confident that I would be able to rely on using them in the future if needed...Dr. Gueye used the most aggressive approach for all three cycles due to my age, which was the micro flare cycle...
They [RMA of Pennsylvania] were very organized and everyone in the office was friendly and easy to work with. I spent a lot of time in their office over a four and a half month period and became friendly with a lot of the staff...B.J. [nurse] was extremely thorough, quick to respond to emails and voicemails, making sure I was prepared and well informed to begin the process. She was also very supportive and caring and I felt very comfortable working with her through my three cycles.
How was your experience with Ndeye-Aicha Gueye at RMA of Pennsylvania?
I had my consult with Dr. Gueye and after meeting her, I knew I was making the right decision choosing RMA Allentown. At 38 years old, I ended up doing three cycles to ensure I had enough eggs frozen to make me feel comfortable. Dr. Gueye’s expertise in timing the trigger shot was key in maximizing the number of eggs we were able to retrieve each cycle. Dr. Gueye was really invested in my success in getting enough eggs to feel confident that I would be able to rely on using them in the future if needed. I felt very thankful to have had the opportunity to go through this process with her.
During treatment, were you treated like a number or a human with Ndeye-Aicha Gueye at RMA of Pennsylvania?
Dr. Gueye is great to work with... I'm so thankful I chose to work with her to freeze my eggs. I had done a lot of research prior to selecting a clinic and had even had another consultation, but when I met Dr. Gueye, I knew I was making the right decision in choosing RMA of PA. She was extremely thorough, caring and very supportive as I moved through the three cycles of cryopreservation.
Describe the protocols Ndeye-Aicha Gueye used in your cycles at RMA of Pennsylvania and their degree of success.
Dr. Gueye used the most aggressive approach for all three cycles due to my age, which was the micro flare cycle.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Bobbie Jean Witkus)
B.J. was extremely thorough, quick to respond to emails and voicemails, making sure I was prepared and well informed to begin the process. She was also very supportive and caring and I felt very comfortable working with her through my three cycles.
Describe your experience with RMA of Pennsylvania.
RMA Allentown was very highly recommended and I'm happy I chose them to freeze my eggs. They were very organized and everyone in the office was friendly and easy to work with. I spent a lot of time in their office over a four and a half month period and became friendly with a lot of the staff. Everyone on staff is invested in your fertility success!
Describe the costs associated with your care under Ndeye-Aicha Gueye at RMA of Pennsylvania.
Prefer not to answer
10
Doctor
Ndeye-Aicha Gueye
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
9
Age 29
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Gueye warmly greets you each time you see her; whether it is for a translational ultrasound for morning monitoring or for a consultation. I have never once felt rushed in her presence even though I know she is extremely busy as she is the only MD now at RMA of PA. She has answered our questions, encouraged us to ask questions, and drawn diagrams to explain each step of this process...
Monitoring [at RMA of PA] takes place from 7-8:30 each morning (including holidays and weekends). Usual wait time was 15 minutes; once it was backed up and I waited for an hour. I live 1.5 hours from this clinic so I tried to get there early each time so I could leave and get back to work. Usually this could be achieved with shifting of my hours at work. Typically blood work was done first followed by transvaginal ultrasound but not always.
How was your experience with Ndeye-Aicha Gueye at RMA of Pennsylvania?
Dr. Gueye is thorough, compassionate, and intelligent. She is knowledgeable and is straight forward when she needs to be. This does not translate into her being unkind, just direct and transparent, which I appreciated. She adjusted my stim meds early on to increase my follicular response and answered my concerns and questions even if I only saw her briefly. During the stim phase, I saw her each and every visit at RMA of PA. I don’t know if this is the case at all clinics, but she always conducted the ultrasounds, which I could reassuring.
What's one piece of advice would you give a prospective patient of Ndeye-Aicha Gueye at RMA of Pennsylvania?
Don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Ndeye-Aicha Gueye at RMA of Pennsylvania?
Dr. Gueye warmly greets you each time you see her; whether it is for a translational ultrasound for morning monitoring or for a consultation. I have never once felt rushed in her presence even though I know she is extremely busy as she is the only MD now at RMA of PA. She has answered our questions, encouraged us to ask questions, and drawn diagrams to explain each step of this process.
Describe the protocols Ndeye-Aicha Gueye used in your cycles at RMA of Pennsylvania and their degree of success.
I believe I stimmed for 12 days as I was a “delayed responder.” I started at 300 units of Gonal, but after 3 nights of that, it was increased to 375 units and then eventually to 450 units, the maximum dose. It was increased to encourage more follicular growth as I had follicles but they were (besides a few leads) staying at 10 mm or below. I took Ganirelix for 5 nights; Dr. Gueye correctly timed when to initiate that. This resulted in 8 eggs being retrieved; based on my AMH and my AFC, Dr. Gueye had hoped for 10 to be my number, but the day before the trigger, her great estimate was “7” and they ended up retrieving 8. All 8 of my eggs were fertilized. After 1 week, we were informed that we had 3 embryos.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Beata )
Beata is very detailed and thorough. She would communicate each time I went to RMA for bloodwork by phone within 4 hours. When it came time for our beta testing, she made sure to call us as soon as possible so we didn’t have to keep waiting, which i found kind. She also is good about responding via email. During stims, Beata even called me on her weekend off to follow up with my care. She was also kind when helping me navigate our ectopic pregnancy. She is very direct with her communication.
Describe your experience with RMA of Pennsylvania.
The women at the front desk and the phlebotomists are very kind and often remember you and ask how you are doing. The most time I had to wait for a blood draw was 1 hour; I think this was due to a new phlebotomist being hired. Usual wait time was 15 minutes.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
Monitoring takes place from 7-8:30 each morning (including holidays and weekends). Usual wait time was 15 minutes; once it was backed up and I waited for an hour. I live 1.5 hours from this clinic so I tried to get there early each time so I could leave and get back to work. Usually this could be achieved with shifting of my hours at work. Typically blood work was done first followed by transvaginal ultrasound but not always.
Describe the costs associated with your care under Ndeye-Aicha Gueye at RMA of Pennsylvania.
These figures are all approximate. Egg retrieval including medication ran around $15,000. Frozen embryo transfer was $4,500. Laser acupuncture before and after FET was $200.
Describe Ndeye-Aicha Gueye's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
I believe RMA as a whole stands by single embryo transfer given my age and history.
9
Doctor
Ndeye-Aicha Gueye
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
9
Age 32
2 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
I think dr schillings is a wonderful doctor. She is very knowledgeable about the infertility field. However I did feel like just a number at times. When she said I have less than a 5% chance of becoming pregnant with my own eggs and should consider donor eggs it was like it was run of the mill conversation. Not that it was life altering news....I underwent two IUI cycles. The first using max dose of Gonal F and low dose HCG. This resulted in a negative pregnancy test. The second one I used max dose of gonal f, hcg, and micro dose Lupron. Resulting in a chemical pregnancy. We are going to try again this month but adding day 21 esterese
Clinic staff [RMA of Pennsylvania] are very friendly and energetic. They make a difficult situation much easier. Dr schilling has a tree in the hallway for each year (on a picture) and everyone that is discharged from the practice pregnant gets to put their fingerprints on it. This gives me hope at each visit....Some of the doctors opinions in the practice did differ. One physician said egg quality was not an issue if under 35 years old but with poor FSH and AMH but another did. It was confusing at times.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
I think dr schillings is a wonderful doctor. She is very knowledgeable about the infertility field. However I did feel like just a number at times. When she said I have less than a 5% chance of becoming pregnant with my own eggs and should consider donor eggs it was like it was run of the mill conversation. Not that it was life altering news.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Educate yourself as well so you understand what is going on and can ask appropriate questions.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
I feel like the staff at Dr. Schillings office are absolutely wonderful! Especially the secretary Diane and nurse BJ. Dr schillings was ok personally but I felt like another number not like I was seen as a person.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
I underwent two IUI cycles. The first using max dose of Gonal F and low dose HCG. This resulted in a negative pregnancy test. The second one I used max dose of gonal f, hcg, and micro dose Lupron. Resulting in a chemical pregnancy. We are going to try again this month but adding day 21 esterese
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ)
Nurse BJ was fantastic. She was compassionate and encouraging while also being realistic about expectations.
Describe your experience with RMA of Pennsylvania.
Clinic staff are very friendly and energetic. They make a difficult situation much easier. Dr schilling has a tree in the hallway for each year (on a picture) and everyone that is discharged from the practice pregnant gets to put their fingerprints on it. This gives me hope at each visit.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
Out of pocket expense not covered by insurance Medications - about $100 per cycle IUI - $700/cycle US - about 5 per cycle - $25 copay Office visit - $25 co pay - $175 for phone conference per visit
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
I have not had an embryo transfer yet as my eggs have not responded well. We are trying one last round this month. If it doesn’t work we will proceed with donor eggs when we are financially able to.
What specific things went wrong at RMA of Pennsylvania?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Pennsylvania.
Some of the doctors opinions in the practice did differ. One physician said egg quality was not an issue if under 35 years old but with poor FSH and AMH but another did. It was confusing at times.
8
Doctor
Wendy Schillings
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
1
Age 38 - 39
2 IUI
Diminished Ovarian Reserve
European
Income $200K - $499K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When I first started my initial workup and through the early part of my treatment, Dr. Shillings was positive and felt that I was a good candidate. However, part way through treatment, my FSH level shot up wih no explanation. The Nurse Practitioner told me that it could be an anomaly and may not be a “true”:reading. Dr. Shillings, though, suddenly felt like my chances of pregnancy were reduced to 5% and my only option was to use an egg donor.
The clinic itself [RMA of Pennsylvania] is visually nice and appears to be clean. It is very small so the wait times seem a bit excessive for monitoring. Also, rather than brochures addressing medical issues, the rooms feature brochures for financing your treatment, which seems a little harsh to me.... Monitoring hours are like a cattle call. You arrive during set hours and wait to be seen. There were mornings where I waiting 2 hours for a simple blood test and ultrasound.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
When I first started my initial workup and through the early part of my treatment, Dr. Shillings was positive and felt that I was a good candidate. However, part way through treatment, my FSH level shot up wih no explanation. The Nurse Practitioner told me that it could be an anomaly and may not be a “true”:reading. Dr. Shillings, though, suddenly felt like my chances of pregnancy were reduced to 5% and my only option was to use an egg donor. She was very unprofessional in her presentation of this information and continuously told me that I as too old to get pregnant on my own (I’m 38 and had a pregnancy at 36/37). She told me that, at my age, that was “a long time ago” and that my options were very limited. I didn’t like Dr. Shillings from my initial appointment and really didn’t like her by the end.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Do your research and find a doctor that you are comfortable with.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
Monitoring hours are like a cattle call. You arrive during set hours and wait to be seen. There were mornings where I waiting 2 hours for a simple blood test and ultrasound. If my numbers were good, everyone was positive about my chances. However, if a number was off one month, they acted like they couldn’t help me anymore. Interestingly, my numbers have improved since I stopped going, likely due to reduced stress.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
Dr.. Shillings tried to talk me into injectable drugs for my IUIs because she thought it would work better (at a cost of over $2,000 v. $200 for Clomid) but we decided to try Clomid first and see how it worked. Clomid ended up working well so we did 50mg for both IUIs and an Ovidrel trigger shot the evening before th first insemination.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ Witkus)
The nursing staff and front desk representatives were great and were the ones who kept me sane throughout the process. They are all very kind, caring people with good communication skills and kind, compassionate mannerisms. I was very thankful to have them on my team.
Describe your experience with RMA of Pennsylvania.
The clinic itself is visually nice and appears to be clean. It is very small so the wait times seem a bit excessive for monitoring. Also, rather than brochures addressing medical issues, the rooms feature brochures for financing your treatment, which seems a little harsh to me.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
IUI was $350/insemination, plus drugs (2 inseminations per cycle), blood tests and ultrasounds were covered by my insurance so I paid copays
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call with results
Describe the specific things that went wrong at RMA of Pennsylvania.
My negativity stems from Dr. Shillings’ poor bedside manner and way of presenting information. When I am paying that much money out of pocket for care, I expect to be treated well and, unfortunately, I was not.
0
Doctor
Wendy Schillings
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
1
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 26 - 27
3 IUI
Unexplained
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Gueye treated my husband and I like a human, not a number. She is constantly making eye contact with us and using our names in her sentences. She is very empathetic towards our unfortunate infertility situation. Dr. Gueye is always very optimistic but also realistic which makes me feel hopeful.... Whenever I have a question, I call her office and she either answers or whenever I leave a voicemail she gets back to me that same day. She is great to have as our reproductive endocrinology!
The unfortunate situation of infertility is devastating and stressful for everyone dealing with it. Walking into Reproductive Medicines Associates of Pennsylvania (RMAPA) at Lehigh Valley is very comforting and relaxing. This is important as a patient because you do not want to walk into a stressful environment. As soon as you walk the waiting room is decorated very nicely and has the success stories and information about infertility.
How was your experience with Ndeye-Aicha Gueye at RMA of Pennsylvania?
Dr. Gueye is an excellent shoulder to lean on during our infertility treatment process. From day one she has always been optimistic and empathetic towards our situation. After an ectopic pregnancy (prior to infertility treatments) my husband and I felt broken. We met Dr. Gueye a few months after that. We did three IUIs with her that all lead to negative pregnancy tests. Some people would give up on their RE but we did not lose hope with her. Our next step is IVF with Dr. Gueye and we believe in her and that this is the best decision for us. When we met with her for her to explain IVF, she explained everything thoroughly. Every question we had she had an answer. When talking to Dr. Gueye she is kind, thoughtful, and wants the best for her patients. She assured our time to have our miracle baby was coming. She is the calming voice my husband and I need during this time and I know she’s going to do everything she can to make our miracle come true!
What's one piece of advice would you give a prospective patient of Ndeye-Aicha Gueye at RMA of Pennsylvania?
One piece of advice I would give to a prospective patient of Dr. Gueye would be don’t feel overwhelmed. I know that’s easier said than done in this situation, but Dr. Gueye will explain everything to you to your understanding. She is compassionate and not just a great RE, but a great person as well!
During treatment, were you treated like a number or a human with Ndeye-Aicha Gueye at RMA of Pennsylvania?
Dr. Gueye treated my husband and I like a human, not a number. She is constantly making eye contact with us and using our names in her sentences. She is very empathetic towards our unfortunate infertility situation. Dr. Gueye is always very optimistic but also realistic which makes me feel hopeful. My husband and I feel very comfortable talking with her. Whenever I have a question, I call her office and she either answers or whenever I leave a voicemail she gets back to me that same day. She is great to have as our reproductive endocrinology!
Describe the protocols Ndeye-Aicha Gueye used in your cycles at RMA of Pennsylvania and their degree of success.
My husband and I did three IUIs. We only did three because we were both physically and mentally exhausted with the results of being negative every time. Going into the third IUI, I was forming a cyst on my left ovary. That was also a factor in not continuing to a fourth IUI. On day three I would go into the office for an ultrasound. Days five-ten I took Clomid 50g. Day twelve I went in for another ultrasound to see if my follicles were ready. That night I had to inject Ovidrel prefilled syringe exactly twelve hours before my first IUI. The morning of day thirteen and fourteen, my husband and I would go into the office for the insemination. The night of day fifteen I would start my progesterone suppositories every morning and night during my two week wait. Two weeks after the IUI, I went in for a pregnancy blood test. Unfortunately all three of the IUIs came back negative. The IUIs were our first option in our journey since we have unexplained infertility. My right fallopian tube is absent due to my ectopic pregnancy.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara Markovich)
The nurse I was assigned to, Tara, is a great communicator and is very empathetic. Whenever I have a question, she always calls me back the same day if I leave a voicemail. She is very understanding of our situation and I trust talking with her.
Describe your experience with RMA of Pennsylvania.
The unfortunate situation of infertility is devastating and stressful for everyone dealing with it. Walking into Reproductive Medicines Associates of Pennsylvania (RMAPA) at Lehigh Valley is very comforting and relaxing. This is important as a patient because you do not want to walk into a stressful environment. As soon as you walk the waiting room is decorated very nicely and has the success stories and information about infertility. They have calming music playing which is nice and relaxing while waiting to go into a room. The receptionists always have a smile on their faces and greet you when you walk in. I would recommend RMAPA to anyone dealing with infertility because of the calming environment and the staff who is very friendly.
Describe the costs associated with your care under Ndeye-Aicha Gueye at RMA of Pennsylvania.
In Pennsylvania, most insurances cover the diagnosis of infertility but not the procedures of infertility. Unfortunately, mine does not cover the procedures. We had to pay out of pocket for IUI (roughly between $700-$1,600) each cycle. My husband and I are still not sure how we will be able to afford IVF. Our financial worker from RMAPA is calling me in a few days to give us the total cost of how much IVF will cost. I would think roughly around $15,000? My husband and I unfortunately may have to push off IVF even though we would want to start it right away just because we cannot afford it.
Describe Ndeye-Aicha Gueye's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
My doctor didn't get into detail talking about this with my husband and I yet.
10
Doctor
Ndeye-Aicha Gueye
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 27 - 30
1 IVF
Male Factor
PCOS
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We used ivf with icsi [with Dr. Schillings]. We were unable to do a day 5 transfer as the embryos needed an extra day to develop. We later did a frozen embryo transfer...he diagnosed my husbands infertility that was overlooked at the previous facility. She showed us statistics with and without different options. We even brought my daughter in to meet her and the staff after she was born and Dr. Schillings is down to earth and She was genuinely happy to hold and take pictures with her.
They [the nurses at RMA of PA] picked you up and cheered you on but also offered an ear to listen. The compassion and understanding they showed was beyond incredible... on the walls, were the trees of hope. Each year, baby feet are stamped on the tree to indicate the numbers of babies conceived. It gives you hope to see the babies created and helps you to push along when it seems impossible
How was your experience with Wendy Schillings at RMA of Pennsylvania?
She was beyond thorough and understanding of our situation. She diagnosed my husbands infertility that was overlooked at the previous facility. She showed us statistics with and without different options. We even brought my daughter in to meet her and the staff after she was born and Dr. Schillings is down to earth and She was genuinely happy to hold and take pictures with her. She is a blessing to all she encounters
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Trust her. She is honest and sincere and you approach treatment with the same goal, a baby
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
I was allowed to cry and explain my feelings to my nurse; she would listen and boost me up. The entire office knew you when you walked in the door and greeted you with a smile. The office cheered you on and shared genuine emotions throughout the highs and lows of infertility
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
We used ivf with icsi. We were unable to do a day 5 transfer as the embryos needed an extra day to develop. We later did a frozen embryo transfer
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ)
The entire staff because family. They experienced the highs and lows of infertility. They picked you up and cheered you on but also offered an ear to listen. The compassion and understanding they showed was beyond incredible
Describe your experience with RMA of Pennsylvania.
The office was relaxing and therapeutic, almost like a spa. The environment was private and and everything was in one location so you didn’t have to leave the building for labs or semen analysis. The staff greeted you with a smiling face and they were quick to point you in the right direction. Also on the walls, were the trees of hope. Each year, baby feet are stamped on the tree to indicate the numbers of babies conceived. It gives you hope to see the babies created and helps you to push along when it seems impossible
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
The cost was approximately $11,000 and meds were $3000-4000
10
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 29 - 32
3 IUI
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Schillings always kept us informed and never gave up on us. She always gave us our options and risks included with each procedure. She called us personally when there were any issues or sensitive subjects to cover. Dr. Schillings was the 1st of all doctors we seen that had answers for us and wanted to help us to get our miracle baby!... She was always very precatious with our treatments since I responded well to medications. She never wanted to overstimulate, but gave us the best results possible.
Every single one of the nursing staff [at RMA of PA-Allentown] was amazing!! I built strong relationships with some of them and they always had our best interest at heart. I felt like they were out biggest cheerleaders. So compassionate and supportive. I feel lucky to have had their care and support!.. All staff, including the front desk and nursing staff was always pleasant and kind. They always returned calls promptly and directed us where we needed to. We felt welcomed since the first phone to the last visit!!
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Dr. Schillings always kept us informed and never gave up on us. She always gave us our options and risks included with each procedure. She called us personally when there were any issues or sensitive subjects to cover. Dr. Schillings was the 1st of all doctors we seen that had answers for us and wanted to help us to get our miracle baby!
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Trust her advice and be willing to do treatments you're not sure about.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
All staff members knew us by name and treated us very well. Our nurse and doctor staff was sympathetic and loving. I always felt cared for in the know.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
She was always very precatious with our treatments since I responded well to medications. She never wanted to overstimulate, but gave us the best results possible.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara Markovich)
Every single one of the nursing staff was amazing!! I built strong relationships with some of them and they always had our best interest at heart. I felt like they were out biggest cheerleaders. So compassionate and supportive. I feel lucky to have had their care and support!
Describe your experience with RMA of Pennsylvania.
All staff, including the front desk and nursing staff was always pleasant and kind. They always returned calls promptly and directed us where we needed to. We felt welcomed since the first phone to the last visit!!
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
It was pretty convenient like a well oiled machine. Only a few times did I have to wait longer than 20 minutes when they were extra busy.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
Insurance coverage with most visits were good. Our insurance coverage didn't allow IVF but they offered a Careshare program that guaranteed us a baby or our money back.
10
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 34
2 IUI
Male Factor
PCOS
Income $100K - $199K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Schillings] is knowledgeable and willing to work with the patient based on the patient needs. She heard my wishes when I said I did not wanted genetic testing, did not want to go straight to ivf and heard my wishes about requesting to increase clomid dose and she let me do only one IUI instead of two, because that is what I wanted...She always treated me with respect and seems very knowledgeable
Juanita [nurse at RMA of Pennsylvania] is amazing! She is very knowledgeable and she always get back to you in the same day.... I would totally recommend this clinic to anyone...She [Dr. Schillings] is knowledgeable and willing to work with the patient based on the patient needs. She heard my wishes when I said I did not wanted genetic testing, did not want to go straight to ivf and heard my wishes about requesting to increase clomid dose and she let me do only one IUI instead of two, because that is what I wanted...She always treated me with respect and seems very knowledgeable
How was your experience with Wendy Schillings at RMA of Pennsylvania?
She is knowledgeable and willing to work with the patient based on the patient needs. She heard my wishes when I said I did not wanted genetic testing, did not want to go straight to ivf and heard my wishes about requesting to increase clomid dose and she let me do only one IUI instead of two, because that is what I wanted.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Make sure to read a lot about the topic and treatments and come prepared with questions. Make sure to ask when you want something done, e.g. dose increase of treatment, and she will work with you and make the patient wishes as long as it is an appropriate request.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
She always treated me with respect and seems very knowledgeable
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
Tried clomid and IUI 3 times with ovidrel trigger shot. Will be moving to gonal-f, ovidrel and IUI next cycle for at least 3 or 4 more trials prior to doing IVF. This is my request as the doctor offered IVF on the first visit but I want to try a few trials of IUI first and the Doctor was totally ok with that and she has been wonderful
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Juanita)
Juanita is amazing! She is very knowledgeable and she always get back to you in the same day.
Describe your experience with RMA of Pennsylvania.
I had a great experience in this clinic so far. I am still working with them and hope I’ll get pregnant soon. I would totally recommend this clinic to anyone. Dr. Gueye is also amazing! She is so sweet and very caring! She is really good at what she does and has a lot of experience. She did one of my IUIs, she answered all my questions and called me to explain lab results. She is the most caring person and care so much about her patients.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
I have insurance so only had to do copays of $50 for ultrasounds.
10
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
9
Age 29
Male Factor
PCOS
European
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr Schillings was very blunt with us about our prognosis and seemed confident. She was optimistic but not unrealistic and seemed to be confident in her solution to the issues we had when we went to previous clinics.... I was unsure of some of her approaches to our treatment but when I asked why or how, she explained her thought process in detail so we were on board.
BJ [a nurse at RMA of PA-Allentown] has done a great job of coordinating our care. Our particular situation is complex and involves a TESE to obtain sperm, PGD, etc. and she has stayed on top of keeping us in the loop. I don’t like that the clinic usually doesn’t get back to us until 5pm usually, but that’s just the way they do things and it hasn’t really affected me much.... Egg retrieval was approximately $14,500. Transfer is around $4700 and PGD/PGS is $6500.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Dr Schillings was very blunt with us about our prognosis and seemed confident. She was optimistic but not unrealistic and seemed to be confident in her solution to the issues we had when we went to previous clinics.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Ask as many questions as possible. I was unsure of some of her approaches to our treatment but when I asked why or how, she explained her thought process in detail so we were on board.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
I met with Dr. Schillings during the evening over a 45 minute consultation. She was SO thorough and very confident, which we needed. She asked us questions which we had never been asked before, which gave us hope about her approach.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
We have not yet begun treatment, however I do know that I will be using Follistim, Ganirelix and low dose HCG
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ Witkus)
BJ has done a great job of coordinating our care. Our particular situation is complex and involves a TESE to obtain sperm, PGD, etc. and she has stayed on top of keeping us in the loop. I don’t like that the clinic usually doesn’t get back to us until 5pm usually, but that’s just the way they do things and it hasn’t really affected me much.
Describe your experience with RMA of Pennsylvania.
Good communication. The clinic is very nice, they make you feel the way you should be treated when you pay so much money out of pocket for care. I have not had any issues with RMA whatsoever since I began with them 2-3 month ago
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
RMA is significantly more expensive than our previous clinic. Egg retrieval was approximately $14,500. Transfer is around $4700 and PGD/PGS is $6500.
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
They have already advised us against multiple embryo transfer however we have not made it to that point in the process.
7
Doctor
Wendy Schillings
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
8
Age 32 - 33
2 IUI
1 IVF
Male Factor
PCOS
Recurrent Pregnancy Loss
European
Income $200K - $499K
Operations
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Shillings provides excellent care as an RE. She knew exactly what treatments to provide to have the best response of having strong embryos. I wish she was a little more open to non traditional causes of RPL specifically around autoimmune. We have had 2 FET, both resulting in strong early pregnancy only to miscarry at 8 weeks. We are finally making adjustments for the 3rd FET but I wish she was open to more adjustments such as predisone treatment or intralipids.
The morning monitoring hours [at RMA of PA] are extremely convenient and allowed me to work around my work schedule. I never felt like a number but at the same time there was efficiency during the morning monitoring. My egg retrieval procedure at RMA of NJ along with the FETs were all smooth and seamless. i would highly recommend RMA as a first line RE. If things begin to get more complex such as RPL with PGS tested embryos another clinic may need to be engaged.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Dr. Shillings provides excellent care as an RE. She knew exactly what treatments to provide to have the best response of having strong embryos. I wish she was a little more open to non traditional causes of RPL specifically around autoimmune. We have had 2 FET, both resulting in strong early pregnancy only to miscarry at 8 weeks. We are finally making adjustments for the 3rd FET but I wish she was open to more adjustments such as predisone treatment or intralipids.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
She's an excellent doctor and genuinely wants success for you.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
Dr. Shillings always takes the time to listen to me and my concerns. Empathetic during our process and lots of follow-up and discussions. The nurse staff as well.
Describe your experience with RMA of Pennsylvania.
RMA has a very high success rate and several locations on the Northeast. The morning monitoring hours are extremely convenient and allowed me to work around my work schedule. I never felt like a number but at the same time there was efficiency during the morning monitoring. My egg retrieval procedure at RMA of NJ along with the FETs were all smooth and seamless. i would highly recommend RMA as a first line RE. If things begin to get more complex such as RPL with PGS tested embryos another clinic may need to be engaged.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
AM appointments were ideal for me and extremely efficient without feeling rushed or like a number.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
Egg Retrieval around 12,000. Genetic testing 2500. FET 4,500 per transfer.
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Very strong preference on eSET which I agree with. The risk with multiples is so high and after 2 miscarriages I don't want to risk added complications.
9
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2018, Successful
NPS
9
NPS
10
Age 29 - 32
2 IUI
2 IVF
Anovulation
Endometriosis
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr schilling was very forth coming with what she thought was a good treatment plan. ... Her weakness to me would be sometimes she was rushed during morning monitoring, but in my eyes that’s expected with soo many females being monitored. ... She also was excited and happy for ya with our positive pregnancy and discharge. ... As hard as it is I did soo much better my second round of treatment for IUI, egg stimulation and retrieval, and embryo transfer because I was less stressed out with the googling every little thing.
Staff was very nice! Always welcomed patients with a hello and smile. ... A medication for my trigger shot wasn’t ordered. The only reason it was caught was because I was looking ahead at my medications. ... I felt like a human most times at RMA. It was hard during morning monitoring with bloodwork and ultrasounds. It could be a rushed process at times, but the staff was very caring! ...
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Dr schilling was very forth coming with what she thought was a good treatment plan. She also was excited and happy for ya with our positive pregnancy and discharge. Her weakness to me would be sometimes she was rushed during morning monitoring, but in my eyes that’s expected with soo many females being monitored.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
To go with the treatment plan and try not to question every detail. Things work out! As hard as it is I did soo much better my second round of treatment for IUI, egg stimulation and retrieval, and embryo transfer because I was less stressed out with the googling every little thing.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
I felt like a human most times at RMA. It was hard during morning monitoring with bloodwork and ultrasounds. It could be a rushed process at times, but the staff was very caring!
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara)
She was very prompt with answering questions and somedays I had a ton. She was positive at times when things were hard. She always maintained a positive attitude! Great nurse!
Describe your experience with RMA of Pennsylvania.
Staff was very nice! Always welcomed patients with a hello and smile. Very supportive staff!!!!!They made bad days better with their smiles and positivity :) .....,.,..................................
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
Careshare program $32000, but the best thing we did without the careshare program we wouldn’t be expecting our baby in June! We also did two IUI cycles which were $300 a day x2 days.
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of Pennsylvania.
A medication for my trigger shot wasn’t ordered. The only reason it was caught was because I was looking ahead at my medications. The nurse was very quick to rectify he situation and was very apologetic!
9
Doctor
Wendy Schillings
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2015 - 2018, Successful
NPS
7
NPS
7
Age 31 - 34
6 IUI
Male Factor
Unexplained
European
Income $100K - $199K
Sales Representative
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Neutral
Successful
We am very thankful for Wendy schillings as she helped us achieve pregnancy with our daughter. However, I do feel a little more like a number now. The last consultation appointment we had, I don’t feel like she really knew my case and wasn’t fully prepared for our appointment.... My first Iui with her we used 50 clomid, days 3-7, monitored cycle day 12, trigger with ovidrel shot and Iui day 13/14. That failed, they increased my clomid to 100 , same protocol and we achieved pregnancy Years later, attempt for 2nd child we used 100 clomid, same protocol as mentioned above, failed. 2nd attempt at 2nd child
When I started with them [RMA of PA] in 2015, I felt less like a number and more like a human. However, starting treatment again for my second child, in 2017-18 I feel as if they are so busy and aren’t as organized as they were before. There is some miscommunication and I receive different information between my dr and my nurse... The front desk is mostly very pleasant and organized. I have had no issues with them, and I love that the clinic is open for 365 monitoring. This is very helpful.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
We am very thankful for Wendy schillings as she helped us achieve pregnancy with our daughter. However, I do feel a little more like a number now. The last consultation appointment we had, I don’t feel like she really knew my case and wasn’t fully prepared for our appointment.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Make sure to come prepared with all questions you have and don’t leave u til you fully understand what your options are, because I feel like the dr will move too quickly through the appointment
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
When I started with them in 2015, I felt less like a number and more like a human. However, starting treatment again for my second child, in 2017-18 I feel as if they are so busy and aren’t as organized as they were before. There is some miscommunication and I receive different information between my dr and my nurse
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
My first Iui with her we used 50 clomid, days 3-7, monitored cycle day 12, trigger with ovidrel shot and Iui day 13/14. That failed, they increased my clomid to 100 , same protocol and we achieved pregnancy Years later, attempt for 2nd child we used 100 clomid, same protocol as mentioned above, failed. 2nd attempt at 2nd child - same protocol except added progesterone suppositories. Failed 3rd attempt at 2nd child - increase clomid to 150, everything else the same- failed. 4th attempt we used letrozole dosage 5, days 3-7, same protocol as above - fail. We used letrozole because they do not want to do anymore than 6 clomid cycles.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara)
I don’t feel like the nurse and sr schillings were on the same page. There was some confusion as to why I was told to use progesterone and I received different answers from both dr and nurse. I felt the nurse gave some attitude when asking multiple questions
Describe your experience with RMA of Pennsylvania.
The front desk is mostly very pleasant and organized. I have had no issues with them, and I love that the clinic is open for 365 monitoring. This is very helpful.
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
N/a
What specific things went wrong at RMA of Pennsylvania?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Pennsylvania.
The dr put me on progesterone due to short luteal phase after our 1st attempt at imour second child. That Iui failed. When we went in for our second, the dr forgot to mention progesterone during our Iui appointment , when I brought it up she couldn’t tell me why we had to be on it, then she said it was bc of my liking being too thin, which wasn’t correct. Then during our final Iui the nurse didn’t proscribe progesterone. She said they don’t do progesterone automatically when changing protocol (which In my case was changing from clomid to letrozole) so I questioned that because the whole reason I was on it was because of my short luteal phase. She gave me some attitude when I questioned this and then she ended up putting me on the progesterone
7
Doctor
Wendy Schillings
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 29 - 30
1 Fertility Medications
Diminished Ovarian Reserve
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Gueye spent extra time with me and my husband making sure every single question we had was answered. She let us know that some of our lifestyle choices may have led to our fertility problems but never made us feel judged. We got honestly and compassion rolled up into one package...I only met with Dr. Gueye on the first visit and once more while getting my ultrasounds during pregnancy. She was patient and kind and so excited when we succeeded. She made sure we knew that even if we didn’t see her, she was behind the scenes running the show. I never felt ignored and I always knew she was listening and had my best interests at heart.
I was made aware of all expenses before I started anything [at RMA of Pensylvania]...The only complication I ran into was that blood work and ultrasounds had to be done between 7 and 8:30 AM...Becky [nurse] was available by phone whenever I needed her...She always provides tons of info and if she needed to speak to Dr. Gueye first she would call me back ASAP for an update...Dr. Gueye spent extra time with me and my husband making sure every single question we had was answered.
How was your experience with Ndeye-Aicha Gueye at RMA of Pennsylvania?
I only met with Dr. Gueye on the first visit and once more while getting my ultrasounds during pregnancy. She was patient and kind and so excited when we succeeded. She made sure we knew that even if we didn’t see her, she was behind the scenes running the show. I never felt ignored and I always knew she was listening and had my best interests at heart.
What's one piece of advice would you give a prospective patient of Ndeye-Aicha Gueye at RMA of Pennsylvania?
Don’t be afraid to be honest about your lifestyle with her.
During treatment, were you treated like a number or a human with Ndeye-Aicha Gueye at RMA of Pennsylvania?
Dr. Gueye spent extra time with me and my husband making sure every single question we had was answered. She let us know that some of our lifestyle choices may have led to our fertility problems but never made us feel judged. We got honestly and compassion rolled up into one package.
Describe the protocols Ndeye-Aicha Gueye used in your cycles at RMA of Pennsylvania and their degree of success.
I started with metformin for PCOS and we added coq-10 for finished ovarian reserve. I also started synthesis for a slightly elevated TSH which I have continued through my pregnancy. We were getting ready to start clomid and an IUI cycle but I fell pregnant naturally first.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Becky)
Becky was available by phone whenever I needed her. I had to take progesterone at the beginning of my pregnancy and the red pill gave me a red discharge. She took multiple phone calls from me when I was worrying whether or not it was blood and never made me feel stupid for calling. She always provides tons of info and if she needed to speak to Dr. Gueye first she would call me back ASAP for an update.
Describe your experience with RMA of Pennsylvania.
The only complication I ran into was that blood work and ultrasounds had to be done between 7 and 8:30 AM. I’m lucky that I could adjust my work schedule to accommodate, but I can see how not everyone would be able to do that.
Describe the costs associated with your care under Ndeye-Aicha Gueye at RMA of Pennsylvania.
I didn’t end up doing a cycle but my blood work and ultrasounds cost me about $180 total. I was made aware of all expenses before I started anything.
Describe Ndeye-Aicha Gueye's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
It was only briefly discussed.
10
Doctor
Ndeye-Aicha Gueye
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 31 - 32
1 Embryo Freezing
Male Factor
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
2 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My uterine lining was not getting as thick as she [Dr. Wendy Schillings] wanted it to while on meds and she personally let me know she was heading to a doctors meeting at RMANJ and would discuss my case with the other physicians. She provided them with my case, including ultrasounds and test results, and as a team they agreed we should go through with my transfer.
I had a designated nurse [at RMA of PA- Allentown] who I reported to and could call or email with any questions. Tara was always pleasant when I would call and she would promptly respond to any emails I sent. During our initial consultation I was told exactly who I would have in the room with me at each appointment. It would either be the doctor, my nurse, or the IVF coordinator, all of whom I met with. Post testing and prior to beginning medications, we had an hour long pre-IVF consultation where we discussed the process in detail, asked all of our questions, and were made to feel completely comfortable with our decision.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Dr. Schillings was warm and kind during our initial consultation. She obviously took the time to review our case and was very honest while explaining our chances of success with different options. I always felt like I was in good hands and our FET cycle furthered my great respect for her. My uterine lining was not getting as thick as she wanted it to while on meds and she personally let me know she was heading to a doctors meeting at RMANJ and would discuss my case with the other physicians. She provided them with my case, including ultrasounds and test results, and as a team they agreed we should go through with my transfer. My beautiful, healthy 13 month old son is thanks to her taking the time and initiative to look into my case further rather than sticking to a textbook reference range and cancelling my transfer.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Write down all of your questions and ask them all. This is your future, your body, and your money. You are not bothering anyone but getting yourself adequately informed. She is happy to help!
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
My husband and I refer to RMAPA as simply “fantastic”. Dr. Schillings and the staff are knowledgeable, professional, kind, and extremely gifted when it comes to patient support. I had a designated nurse who I reported to and could call or email with any questions. During our initial consultation I was told exactly who I would have in the room with me at each appointment. It would either be the doctor, my nurse, or the IVF coordinator, all of whom I met with. Post testing and prior to beginning medications, we had an hour long pre-IVF consultation where we discussed the process in detail, asked all of our questions, and were made to feel completely comfortable with our decision. All of this was a stark contrast from the 2 previous clinics we had been to. We always felt confused and blown off at the other places so this level of patient support absolutely blew us away. The most notable part of my experience with RMAPA was during my FET cycle when my uterine lining was not reaching the desired thickness. Dr. Schillings personally let me know she was heading to a doctors meeting at RMANJ and would discuss my case with the other physicians. She provided them with my case, including ultrasounds and test results, and as a team they agreed we should go through with my transfer. My beautiful, healthy 13 month old son is thanks to her taking the time and initiative to look into my case further rather than sticking to a textbook reference range and cancelling my transfer. Their success rate speaks for itself but as a satisfied patient I must add that I cannot recommend RMAPA enough.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
I don’t remember the specific strategy and drugs used. She recommended embryo retrieval with a freeze all cycle to reduce the risk OHSS and allow time for PGD testing. Their clinics high success rates are due to this protocol and performing FET rather than fresh transfers.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara M)
I had a designated nurse who I reported to and could call or email with any questions. Tara was always pleasant when I would call and she would promptly respond to any emails I sent. During our initial consultation I was told exactly who I would have in the room with me at each appointment. It would either be the doctor, my nurse, or the IVF coordinator, all of whom I met with. Post testing and prior to beginning medications, we had an hour long pre-IVF consultation where we discussed the process in detail, asked all of our questions, and were made to feel completely comfortable with our decision. All of this was a stark contrast from the 2 previous clinics we had been to. We always felt confused and blown off at the other places so this level of patient support absolutely blew us away.
Describe your experience with RMA of Pennsylvania.
The clinic was clean, in an easy to get to location, and was located in a general office building convenient to the freeway. It’s open 365 days a year and I never had to wait long for appointments or lab work. The morning lab work is first come first served which some may not like but I preferred.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
There was a couple of hours in the morning to come in for monitoring. You signed in and then waited in the waiting room. Coffee and water was available. The longest I ever waited was 30 minutes but usually it was only 10 minutes.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
This is purely from memory, I think the testing, retrieval, ICSI, PGD, and freeze all cycle cost around $22,000 while the FET was around $3000
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Our doctor had a strong preference to transfer 1 embryo. The clinics success rates are high and she prefers 1 healthy pregnancy rather than the struggles and risks a twin pregnancy can provide.
10
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 30
Diminished Ovarian Reserve
Endometriosis
Male Factor
Unexplained
Income $100K - $199K
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Schillings made me feel comfortable from day one. She took my thoughts and feelings into account. ... Multiple semen analysis and antibody testing done to determine why my husband's morphology and motility was so low. HSG to checked for blocked tubes. Laposcopy to Check for endometriosis and then surgery that same time to remove it when it was found. She suspected I had it based on my scenario and family history.
The clinic's [RMA of PA-Allentown] strengths are how comfortable you feel. It is set up like a spa and everyone is extremely friendly. I felt a personal connection with one of the nurses and the front desk even referred me to a new gyno that I really love. The clinic is extremely fast in getting paperwork back to me. The only thing that I didn't love was how easy it was to get ahold of my nurse and the billing and finance department.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Dr. Schillings made me feel comfortable from day one. She took my thoughts and feelings into account. I think the only weakness is that because IVF is more of the guaranteed pregnancy, she pushed for that earlier than I would have liked. It was also somewhat hard to schedule surgeries because she only does them one day a week. However, I was completely satisfied with her and would recommend her to friends and family.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Another doctor told me that I would know when I was ready for IVF and that I would just feel the timing was right. It took me a few months to get that feeling. I would suggest that she use this tactic and not push IVF or IUI until a patient is ready.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
Dr. Schilling always remembered my name, scenario, and my wishes. She made me feel comfortable, especially during my procedure to remove endometriosis. She also took into account that I believed I had it, even though a previous doctor asked convinced I did not.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
Multiple semen analysis and antibody testing done to determine why my husband's morphology and motility was so low. HSG to checked for blocked tubes. Laposcopy to Check for endometriosis and then surgery that same time to remove it when it was found. She suspected I had it based on my scenario and family history.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ)
My nurse was BJ. She was excellent at communication and would call me as soon as any news came in.
Describe your experience with RMA of Pennsylvania.
The clinic's strengths are how comfortable you feel. It is set up like a spa and everyone is extremely friendly. I felt a personal connection with one of the nurses and the front desk even referred me to a new gyno that I really love. The clinic is extremely fast in getting paperwork back to me. The only thing that I didn't love was how easy it was to get ahold of my nurse and the billing and finance department.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
$150 for sperm analysis that we needed three of. $4000 for laparoscopy and HSG. $500 for genetic testing and counseling for each person $150 for each ultrasound. (I had three)
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Not at this time. I will have questions in the near future.
10
Doctor
Wendy Schillings
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
7
NPS
7
Age 33
1 IVF
Male Factor
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Schillings handled our first IVF cycle. She was warm and answered all of our questions. When our IVF cycle failed (ended with 2 embryos that were not viable) she spent about 30 minutes on the phone with me walking me through what happened and possible reasons why it happened. She was compassionate and kind. Our problem moving forward was her immediate push into using egg donors, rather than doing another IVF cycle with donor sperm (as our infertility was diagnosed as a male factor problem).
As with many other medical situations, we had to stay on top of our paperwork and test results. They [RMA of PA-Allentown] seemed to have trouble maintaining contact with my husband's urologist and getting testing results to them or from them. My advice would be to stay on top of your cycle, paperwork and testing so nothing gets overlooked. Ask a million questions, and ask them often.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Dr. Schillings handled our first IVF cycle. She was warm and answered all of our questions. When our IVF cycle failed (ended with 2 embryos that were not viable) she spent about 30 minutes on the phone with me walking me through what happened and possible reasons why it happened. She was compassionate and kind. Our problem moving forward was her immediate push into using egg donors, rather than doing another IVF cycle with donor sperm (as our infertility was diagnosed as a male factor problem). We are now using another doctor who does not recommend the path she pushed us toward. However, for a seemingly less complicated cycle than ours, I have some faith she would provide competent care.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Advocate for yourself. Ask lots of questions. Do lots of reading on your own.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
Dr. Schillings was warm and polite. She answered a lot of questions and did not express impatience when we asked things multiple times. We could usually make an appointment to see her within 7-9 days of asking. The only time I felt a little more like an outcome variable, rather than a human, was when she pushed us to use egg donors for our second cycle, after our first failed.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
Antagonist IVF Gonal F @ 300 Days 3 - 11 Low does HCG @ 20 Days 3 -11 Cetrotide full dose Days 7-11 Pregnyl Day 12 Retrieval Day 14 Eggs retrieved: 26 Eggs underwent ICSI: 21 Fertilized normally: 19 Embryos at day 6: 2 (both genetically not viable as per PGD testing) Steep drop-off in development or arresting after day 3 in 17 eggs fertilized normally
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ)
I loved BJ, my nurse. She was organized, helpful, compassionate and very friendly. She knew I was a teacher and tried to call me when she knew I was available during the day. When we found out our IVF cycle failed, she called me a couple days later just to check in to see how we were doing.
Describe your experience with RMA of Pennsylvania.
The clinic overall was satisfactory. While we were unhappy with our advice after our failed IVF cycle, the process using the clinic was OK. As with many other medical situations, we had to stay on top of our paperwork and test results. They seemed to have trouble maintaining contact with my husband's urologist and getting testing results to them or from them. My advice would be to stay on top of your cycle, paperwork and testing so nothing gets overlooked. Ask a million questions, and ask them often.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
My experience was probably out of the ordinary at first because they implemented a new computer monitoring system my first day of morning monitoring. I was there from 6:30am to 8:30am due to computer glitches. The staff were apologetic, and it got better as the days went on and they got used to the new system. Morning monitoring begins at 7, but the doors open at 6:45. If you arrive before 6:45, and you should if you want to get to work on time, you wait in a single file line outside the door. Once inside you sign in, have your blood taken and wait until 7 for the staff to arrive to begin the ultrasounds. You might feel a little like 'cattle' but for the most part if you arrive early you won't spend more than 30 minutes there per morning. (Also the woman who draws blood there is GREAT).
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
Approximately $30,000
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Strong preference and reference of best practice being 1 embryo transferred
What specific things went wrong at RMA of Pennsylvania?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Pennsylvania.
Some of our paperwork was lost, and some test results were not communicated in a timely fashion.
7
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 23
Endometriosis
Tubal Blockage
Uterine Fibroids
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Wendy Schillings] is such a supportive doctor. She really cares about every detail and she is a very personal doctor that I tell everything to. She builds a connection with each one of her patients, and isn’t afraid to tell you what you need to be told so that we can understand fully what is happening with my body. She is such a sweet doctor...She made it a mission to talk to us every appointment, and always made sure I was feeling okay. She was so supportive and felt like a mother figure.
As soon as I walk into the clinic [RMA of PA], I know I’m going to be taken care of with compassion. My nurse was always available and was super organized. She would call me and you could hear in her voice how compassionate she was. She has very loving responses and she felt like a big sister to me. Their whole team at RMA of PA were so aware of my feelings and emotions of not being able to conceive.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
She was very compassionate, and really took the time to listen to my concerns and questions. She covered everything and helped my husband and I understand fully what was going on and why things weren’t working correctly. She is very blunt and I admire that about her because it’s important that we really get down to the details so she can better assist us with our set backs. She made it a mission to talk to us every appointment, and always made sure I was feeling okay. She was so supportive and felt like a mother figure.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
I would say, prepare to listen. She is very detailed and knows exactly what she is talking about. Prepare to get emotional because she is very straight forward, but that is something I appreciate.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
She is such a supportive doctor. She really cares about every detail and she is a very personal doctor that I tell everything to. She builds a connection with each one of her patients, and isn’t afraid to tell you what you need to be told so that we can understand fully what is happening with my body. She is such a sweet doctor.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
She decided to an ultrasound immediately after I told her about my past history with period pains and long cycles. She found 3 cysts, and wanted to do surgery right away. She knew it was endometriosis and she ended up being right. She performed the surgery perfectly and really took her time to explain what was going on in my reproductive area after the surgery. Months after this surgery, she did another ultrasound to check if the cysts were completely gone.. and they were but she found hydrosalpinx in my right tube and she requested to do another surgery to remove it. She prescribed birth control to help thing my uterine lining to check for fibrosis, and during the surgery she found a non cancerous fibroids and removed it. She also removed the hydrosalpinx. After the surgeries she took her time and was very detailed and told me I have scar tissue around my ovaries, and she talked about what to do next and she decided we would have to do IVF. My heart broke because I knew how expensive it was going to be.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara Marcovich)
As soon as I walk into the clinic, I know I’m going to be taken care of with compassion. My nurse was always available and was super organized. She would call me and you could hear in her voice how compassionate she was. She has very loving responses and she felt like a big sister to me. Their whole team at RMA of PA were so aware of my feelings and emotions of not being able to conceive.
Describe your experience with RMA of Pennsylvania.
When you walk into this clinic, it’s like a warm, loving house. You know that right away they understand what you are going through, and they are so quick to help you feel better about the future. I walk in and immediately there is someone to help you and attend to your needs. They are understanding, willing and amazing listeners.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
My first surgery was a laporscopic and it costed 3,000$. My second surgery for hydrosalpinx was around 3,000$ as well. My doctor also had me do a HSG which costed 600$. I never had to pay a co pay, my insurance was very good.
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
She told us we have a low chance of concieving on our own and that our only chance is IVF. She told me I had amazing eggs, and that I have great progesterone, except my uterus, ovaries and Fallopian tubes were the issue.
10
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
5
NPS
4
Age 36 - 37
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $200K - $499K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Schillings wasn't actually the one who made me feel like a number. Every time I spoke with her or met with her, she was nothing but nice and she actually had a way of speaking that made me feel at ease. She always knew what was going on with me even though we didn't see each other often. Also, after my two pregnancy losses, Wendy called me directly because she wanted to be the one to break the news and explain what happened next.
My nurse, BJ, [at RMA of PA] is the one who made me feel like a number. When she called me, it was clear she hadn't read my chart. She would ask me insensitive questions which are obviously not helpful during such a trying time. My husband and I had to do IVF and she used to call me and explain IUI steps to me. I think I had to tell her on 3 separate occasions that we had to do IVF. Before our last transfer when we had only one embryo left, she called to ask me how many embryos I wanted to transfer. I feel like she needs to read patients charts and understand their situations before she calls. Her questions and behavior are unacceptable.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
I really like Wendy. I think she's an incredible doctor and I do believe she is a leader in her field. I always had great experiences with her and she put me at ease. Unfortunately I'm not willing to continue with her because the financial and nursing people at her facility bother me too much.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Make sure BJ is not your nurse.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
Dr. Schillings wasn't actually the one who made me feel like a number. Every time I spoke with her or met with her, she was nothing but nice and she actually had a way of speaking that made me feel at ease. She always knew what was going on with me even though we didn't see each other often. Also, after my two pregnancy losses, Wendy called me directly because she wanted to be the one to break the news and explain what happened next. My nurse, BJ, is the one who made me feel like a number. When she called me, it was clear she hadn't read my chart. She would ask me insensitive questions which are obviously not helpful during such a trying time. My husband and I had to do IVF and she used to call me and explain IUI steps to me. I think I had to tell her on 3 separate occasions that we had to do IVF. Before our last transfer when we had only one embryo left, she called to ask me how many embryos I wanted to transfer. I feel like she needs to read patients charts and understand their situations before she calls. Her questions and behavior are unacceptable.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
She used an estrogen priming protocol. I had to start estrace on day 21 of my cycle leading into stimulation. I took Gonal-F (450 units) as well as low dose HCG and Cetrotide. I was a slow responder to this protocol. I had 5 eggs, 4 fertilized, and 2 made it past genetic screening. This protocol is used for women with signs of ovarian aging.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ)
BJ always used a friendly tone of voice but she probably didn't realize how insensitive she is. She asked us during our first few weeks about IUI when she shouldn't have know IVF was our only option. LOOK AT THE PATIENT CHART!! She also asked us how many embryos we wanted to transfer when we only had one. These may seem like little things to her but they are not to a patient. These things are totally unacceptable. She also wasn't always very responsive to requests and wasn't the best at answering questions clearly. She didn't give me enough information (like she never gave me actual lab results unless I pressed for them. She would say normal or borderline).
Describe your experience with RMA of Pennsylvania.
I really like the woman who takes your blood in the morning. She was the most compassionate person there. There's also a great ultrasound tech named Nancy who I thought was fantastic. The rest of them need to learn to be a little more compassionate and aware of their patient's needs.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
These were efficient. The woman taking blood and the ultrasound tech are fantastic.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
I used insurance. For my retrieval and two transfers, it cost about $15k. The cash price is much higher than that.
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
RMA only does single embryo transfers as of 2017.
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Pennsylvania.
With my hormone levels, I should have been told to start Co-q-10 and DHEA. No one ever told me that. I read it on my own and started it in preparation for a second egg retrieval. I should have been told that up front. I think doctors have a duty to tell their patients EVERYTHING THEY CAN BE DOING. If a patient thinks a certain supplement or lifestyle change is onerous, they don't have to do it. I feel like RMA didn't give me all the advice they could have prior to my egg retrieval and that may have contributed to my less than stellar results.
5
Doctor
Wendy Schillings
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Successful
NPS
8
NPS
9
Age 30 - 34
1 IUI
3 IVF
Endometriosis
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Successful
She [Dr. Wendy Schillings] is a straight shooter. She tells it like it is and is real with you. After the first meeting I was so down because of how honest and direct she was. But as we went through the process and we had the setbacks that she warned us of, I began to appreciate how she was in that first meeting...I know we changed hormone dosage often to get more eggs maturing at the same rate. We did a uterine scrap following a chemical pregnancy. We tried starting meds on day 2 to jumpstart things, I know I was on birth control at some point to help,
I would arrive 45 minutes early [to monitoring appointments at RMA of PA] so I would be seen right away so I could get to work on time. It was one of the most stressful parts of the fertility treatments... morning monitoring could get crazy busy...Staff was amazing! Involved in the community too! Wish the ivf transfers could have been done on site. Only IUIs were...I really feel like they tried to explain everything so that I would understand.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
She is a straight shooter. She tells it like it is and is real with you. After the first meeting I was so down because of how honest and direct she was. But as we went through the process and we had the setbacks that she warned us of, I began to appreciate how she was in that first meeting.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
It takes time. The likelihood of getting pregnant right away is slim, so be patient. So not take Dr. schillings directness as being cold or uncaring. She just wants to upfront and honest and not create a false hope. You begin to appreciate this more with each cycle you go through.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
I really feel like they tried to explain everything so that I would understand. Even after giving birth they would check in to see how the baby was doing.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
I know we changed hormone dosage often to get more eggs maturing at the same rate. We did a uterine scrap following a chemical pregnancy. We tried starting meds on day 2 to jumpstart things, I know I was on birth control at some point to help,
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara Marcovich)
All amazing, caring, friendly, felt like a family. Being discharged was bittersweet
Describe your experience with RMA of Pennsylvania.
Small- morning monitoring could get crazy busy Staff was amazing! Involved in the community too! Wish the ivf transfers could have been done on site. Only IUIs were. My husband even liked the nursing g staff. And he was super embarrassed to do his part.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
It was set morning hours. First cone first serve. I would arrive 45 minutes early so I would be seen right away so I could get to work on time. It was one of the most stressful parts of the fertility treatments
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
Ivf with all the bells and whistles was $18,500. My insurance covered the mess. Thank goodness.
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Glad we did singles.
8
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 30
1 IVF
Endometriosis
European
Income $100K - $199K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We had planned to do 3 IUIs but after two failed we went right to IVF. Dr. Schillings did let us know that our chances for an IUI to work given my condition was slim but it was worth a shot for a less invasive method. She was happy to start IVF per my request after two attempts. We planned a fresh cycle but given my high leveles we went to a frozen transfer. Which was much easier on my body as she said it would be.
Strengths would be great communication, friendliness and making you feel comfortable. We loved the tree of life that we got to stamp at our graduation day. One weakness would be is that sometimes they [RMA] take for granted what you may or may not know about the medications. I felt like I needed to watch videos about administering the IVf stim shots.... Morning monitoring hours were first come first serve basis but any concerns were still addressed .
How was your experience with Wendy Schillings at RMA of Pennsylvania?
She showed compassion and understanding. Made me feel relaxed and that I was going to hold my baby in my arms. The first time I met her, I cried in her office and she gave me a hug and took me under her wing. I was sad to graduate from her clinic.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Have trust in Wendy, she knows what she is doing.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
I felt like she knew me and our story and wanted to help us get that happy ending.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
We had planned to do 3 IUIs but after two failed we went right to IVF. Dr. Schillings did let us know that our chances for an IUI to work given my condition was slim but it was worth a shot for a less invasive method. She was happy to start IVF per my request after two attempts. We planned a fresh cycle but given my high leveles we went to a frozen transfer. Which was much easier on my body as she said it would be.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: BJ Witkus )
BJ was a great communicator, both with phone calls and emails. All the staff I saw while at RMA was great!
Describe your experience with RMA of Pennsylvania.
Strengths would be great communication, friendliness and making you feel comfortable. We loved the tree of life that we got to stamp at our graduation day. One weakness would be is that sometimes they take for granted what you may or may not know about the medications. I felt like I needed to watch videos about administering the IVf stim shots.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
Morning monitoring hours were first come first serve basis but any concerns were still addressed . I never felt rushed out, even on weekends and holidays.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
We had to pay for copays, medicine and additional services such as acupuncture, PGD tests etc.
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Was happy she suggested just one after we did PGD testing.
10
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
2
NPS
5
Age 29 - 32
2 IUI
1 IVF
1 Egg Freezing
Male Factor
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
[Dr Wendy Schillings has] no bedside manor, which I wouldn't mind so much, but her total lack of communication is really disheartening. After spending a small fortune at her practice, we met with her ONE time and from there never spoke to her again. She doesn't interact with patients in the lobby or hallway and lacks all concern for her patients' setbacks. After our failed fresh transfer I was so appalled that we heard nothing from her directly. We were instructed to make an appointment with her, and when I attempted to do that, she was booked out two months and my frozen cycle would have been starting sooner than a meeting with her.
Strengths: Nursing staff, especially Christine... Weaknesses: Dr. Shillings. She's very unpleasant and a terrible communicator. The other element to this office that may not work for people is that their office is not large enough to accommodate major procedures. Therefore, aside from ultrasounds and IUIs, everything is done at the Basking Ridge, NJ office (about an hour from the RMA of PA office). However, I must say, that office is INCREDIBLE and had I know how amazing they were, I probably would have commuted an hour and just switched to their office completely know
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Strengths: She has some impressive statistics and her protocols ARE somewhat better compared to other clinics I've researched. Her stats on her website are from 2013, however, so it's a little hard to determine what her current rates are based on the increased patient #'s she has. Weaknesses: No bedside manor, which I wouldn't mind so much, but her total lack of communication is really disheartening. After spending a small fortune at her practice, we met with her ONE time and from there never spoke to her again. She doesn't interact with patients in the lobby or hallway and lacks all concern for her patients' setbacks. After our failed fresh transfer I was so appalled that we heard nothing from her directly. We were instructed to make an appointment with her, and when I attempted to do that, she was booked out two months and my frozen cycle would have been starting sooner than a meeting with her.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
1. Don't ever expect to see or talk to her after your consult. 2. Keep expectations very low for communication from her specifically.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
I was a patient of RMA for three years and met with Wendy ONE time. She deflected us to her nurses or PAs (thankfully, anyway). After our first negative test after IVF we heard nothing from her, and similarly, heard nothing from her after our positive, either. Furthermore, when we saw her in the office lobby, she never said hello. It was as if she didn't even recognize us.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
I took Clomid before our IUI to produce follicles. I was on various injectable medications for my IVF cycle including: low dose HCG, Gonal-F, Ganirellix, and triggered with Pregnyl. For my frozen embryo transfer I was on Estrace (orally) and then Progesterone in oil injections and switched to suppositories of Endometrin after I hit 8 weeks.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Tara Markovich )
My nurse Tara was great. She always answered any questions I had and was very understanding when I wanted to clarification as to why a certain medication was being used, etc. The way the office communicates is a little inconvenient as you have to leave voicemails and call backs don't happen right away. They have their own e-mail system as well, so while you CAN e-mail your nurse from your personal e-mail, their replies go to their own network e-mail and you have to log into that to check the messages, which is very inconvenient, especially from a phone. I have to say that one of the nurses named Christine was BY FAR the best. She is a true asset to RMA and I would base a recommendation of why someone should go to RMA is because of Christine. Her main job is to take blood in the morning for monitoring, and she is a breath of fresh air in that place. She is SO sweet, welcoming, and kind.
Describe your experience with RMA of Pennsylvania.
Strengths: Nursing staff, especially Christine! The receptionists are also incredibly nice and one of them went above and beyond for me one time and stayed after they closed so I could come and get a form I needed to take to another doctor office. Weaknesses: Dr. Shillings. She's very unpleasant and a terrible communicator. The other element to this office that may not work for people is that their office is not large enough to accommodate major procedures. Therefore, aside from ultrasounds and IUIs, everything is done at the Basking Ridge, NJ office (about an hour from the RMA of PA office). However, I must say, that office is INCREDIBLE and had I know how amazing they were, I probably would have commuted an hour and just switched to their office completely knowing my retrieval and transfers would have had to be there anyway.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
This part of RMA runs VERY efficiently. Morning hours are 7 am to 8:30 am. You usually wait in a short line if you're arriving right at 7, sign in at the front desk on a numbered lined and you are taken back for bloodwork or ultrasounds in the order you signed in. Quick and easy. If I signed in first, I could get bloodwork and a ultrasound done by 7:10 am and be out the door to work.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
IUI cycles were $750 each (not including medications) IVF was $14,500 for one fresh cycle (not including medications) 1 frozen embryo transfer was $3,500 (not including medications)
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at RMA of Pennsylvania.
Dr. Shillings referred my husband to a urologist for a male factor issue. They were supposed to send all our of files to that office, and when we got to our appointment (an hour away), the urologist did not have our files. The appointment was wasted because they couldn't do anything for us without having that information, so we needed to reschedule for a month later. Another time, Dr. Shillings refused to call in a prescription for a medication I needed, so I had to call my OB and ask them to do it. Thankfully they did.
2
Doctor
Wendy Schillings
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015 - 2016, Successful
NPS
9
NPS
10
Age 30 - 31
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I appreciated the fact that Wendy [Schillings] sat with us from our very first meeting and took the time to hear our history, our plans/goals, and fears. I particularly was impressed that she called me personally after I miscarried on our first transfer; she recommended we proceed to a frozen transfer with our last remaining embryo rather than do another retrieval which I was ready to do (had a huge fear that the frozen wouldn't work and then we would have wasted more time while my eggs were "younger"). Any doctor could have "upsold" me to do another retrieval, but she provided me with data regarding frozen transfer success rates and really helped calm me down and feel like we were on the right path.
[The nurses at RMA of Pennsylvania are] not super warm and fuzzy, but direct...Monitoring was 7-8:30. First one to sign in was seen first and so on. Very efficient. I never waited more than 15 minutes to be seen...Also, Christine (lab work) is a gem. She is the "warm fuzzy" and counselor of the practice and I love her for it...Dr. Schillings KNOWS her stuff and she is candid. I like candid. She isn't super warm and fuzzy, but she doesn't lack all bedside manner either. If you want success and not a cheerleader, this is where you go.
How was your experience with Wendy Schillings at RMA of Pennsylvania?
Dr. Schillings KNOWS her stuff and she is candid. I like candid. She isn't super warm and fuzzy, but she doesn't lack all bedside manner either. If you want success and not a cheerleader, this is where you go.
What's one piece of advice would you give a prospective patient of Wendy Schillings at RMA of Pennsylvania?
Go here.
During treatment, were you treated like a number or a human with Wendy Schillings at RMA of Pennsylvania?
I appreciated the fact that Wendy sat with us from our very first meeting and took the time to hear our history, our plans/goals, and fears. I particularly was impressed that she called me personally after I miscarried on our first transfer; she recommended we proceed to a frozen transfer with our last remaining embryo rather than do another retrieval which I was ready to do (had a huge fear that the frozen wouldn't work and then we would have wasted more time while my eggs were "younger"). Any doctor could have "upsold" me to do another retrieval, but she provided me with data regarding frozen transfer success rates and really helped calm me down and feel like we were on the right path.
Describe the protocols Wendy Schillings used in your cycles at RMA of Pennsylvania and their degree of success.
I do not recall.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Juanita Kaness)
Again---not super warm and fuzzy, but direct. In this process, you need to be able to have someone tell it like it is, explain procedures, etc. It's emotional enough. You don't need someone sugarcoating anything in my opinion.
Describe your experience with RMA of Pennsylvania.
This clinic is a quiet beast of success. DO YOUR RESEARCH. Go where you have the best chance. It's small, but mighty. Don't be wooed by the big guns who DO NOT perform as well. Also, Christine (lab work) is a gem. She is the "warm fuzzy" and counselor of the practice and I love her for it.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
Monitoring was 7-8:30. First one to sign in was seen first and so on. Very efficient. I never waited more than 15 minutes to be seen.
Describe the costs associated with your care under Wendy Schillings at RMA of Pennsylvania.
Not factoring in travel costs, roughly $12,000.
Describe Wendy Schillings's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
They prefer to transfer single embryos, but will transfer up to 2 at your request. We chose 2 initially.
9
Doctor
Wendy Schillings
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Pennsylvania
Allentown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5