RMA of Philadelphia

6 doctors work here

Strongly recommend: 71%Neutral: 16%Don't recommend: 13%8.6
71% strongly recommend
101 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,381
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 5 offices

Abington (formerly Willow Grove)
1151 Old York Rd
Abington, PA 19001
215.938.1515
King of Prussia
625 Clark Ave
King of Prussia, PA 19406
215.654.1544
Langhorne
930 Town Center Dr
Langhorne, PA 19047
267.852.0780
Mechanicsburg
2025 Technology Parkway
Mechanicsburg, PA 17050
717.516.1620
Philadelphia
1015 Chestnut St
Philadelphia, PA 19107
215.922.1556
Show 3 more

14 patient reviews filtered by:

0
1
Age 25 - 26
Treated 2019 - 2020
Success w/ Doc No
4 Fertility Medications
PCOS
European
Income $100K - $199K
Operations
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
I could never get in contact with him [Dr. Castelbaum] when it came to important results from diagnostic test nor with figuring out my medication dosages and whether my upcoming cycle would be monitored/un-monitored...He never wanted to increase my dosage nor did he want to do a monitored cycle out of the four cycles that I did with him. At my last visit he decided to put me on a different medication and suggested that I not do IUI and go straight to IVF but that I would need to find a new job that covers IVF. As I was leaving he loudly said now go make us look good and get pregnant. WHO SAYS THAT?!
The nursing staff was the only good part of this experience with RMA...I was originally told that my case was minor and that I would/should get pregnant within three months with only taking the medication that was prescribed to me...The nurses are the only strength for this facility. The nurses showed that they cared about you unlike the doctor. There was a lack of communication within the call center...Nothing but un-monitored cycles. Does not want to change any dosage for medication and does not respect your wishes when you want to have a monitored cycle.
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
He put on a great show for my initial consult but after that was a train wreck. I had nothing but un-monitored cycles. I had an adverse reaction to a fertility medication that I was prescribed and was told to go see my ob/gyn..theres nothing that they can do for me. He never wanted to increase my dosage nor did he want to do a monitored cycle out of the four cycles that I did with him. At my last visit he decided to put me on a different medication and suggested that I not do IUI and go straight to IVF but that I would need to find a new job that covers IVF. As I was leaving he loudly said now go make us look good and get pregnant. WHO SAYS THAT?!
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Don't waste your time and do not fall for the caring doctor that he acts like he is during your consultation.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
I could never get in contact with him when it came to important results from diagnostic test nor with figuring out my medication dosages and whether my upcoming cycle would be monitored/un-monitored.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
Nothing but un-monitored cycles. Does not want to change any dosage for medication and does not respect your wishes when you want to have a monitored cycle.
Describe your experience with the nursing staff at RMA of Philadelphia.
The nursing staff was the only good part of this experience with RMA
Describe your experience with RMA of Philadelphia.
The nurses are the only strength for this facility. The nurses showed that they cared about you unlike the doctor. There was a lack of communication within the call center and the doctor was just lazy.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
The insurance co-pays, the outside facility co-pays for blood work and imaging and the costs of the medications
What specific things went wrong at RMA of Philadelphia?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Philadelphia.
I was originally told that my case was minor and that I would/should get pregnant within three months with only taking the medication that was prescribed to me. That was a lie. I had tests done at a location closer to me and I never got a call from the practice regarding to my results. There were also missing appointments that I was scheduled for.
0
Doctor
Arthur Castelbaum
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
RMA of Philadelphia
Langhorne
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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1
0
Age 41
Treated 2019
Success w/ Doc No
3 Fertility Medications
Diminished Ovarian Reserve
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
I felt like Dr Castelbaum has a very high opinion of himself and his clinic. He spent a lot of time talking about how his clinic did well when inspected by the FDA. This seemed like a strange thing to talk about during our consult with some difficult news. I felt like he was pressuring us to use a donor egg without asking how we felt about it. He really dumped a lot of difficult information on us at once without much compassion. He suggested we have a cry and beer at home before coming back and talking with him again.
[RMA of Philadelphia] felt like a factory- being moved through. The staff often seemed annoyed. They lost test results and did not provide results from a test they performed despite three requests. I’m not sure if the issue was just being disorganized or the personalities of the staff, but we had issues on so many occasions, we moved on to another clinic. The atmosphere was not warm or inviting.... Then lost bloodwork results we provided and tried to rerun tests. When I stoped then from trying to do this, they told me I would have to come back after they had a chance to review things.
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
I felt like Dr Castelbaum has a very high opinion of himself and his clinic. He spent a lot of time talking about how his clinic did well when inspected by the FDA. This seemed like a strange thing to talk about during our consult with some difficult news. I felt like he was pressuring us to use a donor egg without asking how we felt about it. He really dumped a lot of difficult information on us at once without much compassion. He suggested we have a cry and beer at home before coming back and talking with him again. If felt very strange and like we were taking up space in his office is we weren’t totally on board with his plan after 5 minutes of discussion. He was very blunt and said “you’re a complicated case” immediately after we entered the room. He prescribed Clomid and did not offer to monitor or follow up with me. I had a very bad drug reaction and spoke with a nurse who said she spoke with the doctor and told me there was nothing they could do and I should see my general doctor. When I called a week later seeking guidance after I got my period, I spoke with a nurse who said she would talk to the doctor and get bs m to me and they never did. I’m so glad we went elsewhere!
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Don’t expect a great deal of compassion. He is very blunt.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
I felt like I was in a processing plant. At first I thought I liked Dr Castelbaum, but then I realized I didn’t feel comfortable with his demeanor. I felt like the office staff and nurses were often upset about something and our presence or questions were annoying them.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
He prescribed clomid but had me start on day 6, which another doctor confirmed didn’t do anything. I had terrible side effects (tingling in limbs and panic attacks) and they did nothing to help me or advise me after I called reporting the side effects.
Describe your experience with the nursing staff at RMA of Philadelphia.
The nurses lost the bloodwork results I provided twice. They then tried to redo some of the blood tests. I had to come back the next day because they wouldn’t look at the results I previously provided while I was there. They didn’t return am important call on one occasion. In general, I didn’t feel like they cared.
Describe your experience with RMA of Philadelphia.
It felt like a factory- being moved through. The staff often seemed annoyed. They lost test results and did not provide results from a test they performed despite three requests. I’m not sure if the issue was just being disorganized or the personalities of the staff, but we had issues on so many occasions, we moved on to another clinic. The atmosphere was not warm or inviting.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
The HSG test costs seemed high. Other costs were for office visits.
What specific things went wrong at RMA of Philadelphia?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of Philadelphia.
Then lost bloodwork results we provided and tried to rerun tests. When I stoped then from trying to do this, they told me I would have to come back after they had a chance to review things. It took 3 visits to sort this out and they still reran one of the tests I had just had done. Then also would not provide the results from my husbands tests after three requests ( 2 from us, one from our new doctor).
1
Doctor
Arthur Castelbaum
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of Philadelphia
Langhorne
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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6
6
Age 37
Treated 2019
Success w/ Doc ?
IUI
IVF
Donor Sperm
Diminished Ovarian Reserve
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
LGBTQ
Doesn't Recommend
Doesn't Recommend
Dr. Gutman seems to be a no-nonsense doctor. While my partner and I have been having fertility problems she said our outlook is optimistic. I don’t think she would have said this if she didn’t believe it. We went to her for a second opinion and she discussed different ways she would change our current fertility regimen.... Having one failed IVF cycle Dr. Gutman stated that If I did more IVF treatment cycles she would add Menopur in addition to Follistim. Also, having had one chemical pregnancy she suggested doing a hysteroscopy and ERA testing.
RMA is a large clinic with multiple sites so they have a lot of the kinks worked out. It also did not take that long to get in to see Dr. Gutman.... Before my appointment I was told I would need to fill out history in an electronic form. I never received this and had to call the office multiple times to receive this form. Other than that, I really did not have much interaction with the nursing staff....At first, I felt like a human as Dr. Guttman greeted us in the waiting room. After taking us into her office she mostly went through her computer
How was your experience with Jacqueline Gutmann at RMA of Philadelphia?
Dr. Gutman seems to be a no-nonsense doctor. While my partner and I have been having fertility problems she said our outlook is optimistic. I don’t think she would have said this if she didn’t believe it. We went to her for a second opinion and she discussed different ways she would change our current fertility regimen. This was helpful in that we were able to discuss these suggestions with our primary fertility doctor. Dr. Gutman also offered us the single best piece of advice we have received in our fertility journey. After 2 years, multiple IUIs, a cycle of IVF we were unsure of how to proceed on this journey. Dr. Gutman stated that whatever we decide we should be able to look back and be comfortable with the decisions we made. In this painstaking, emotional journey those words ring very true as we proceed in trying to make our family.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Philadelphia?
No non-sense, not the warmest person but very knowledgeable and willing to try different regimens.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Philadelphia?
At first, I felt like a human as Dr. Guttman greeted us in the waiting room. After taking us into her office she mostly went through her computer and reviewed the information we had already submitted online. She listened to our questions but I got the impression from her that “she’s heard it all”. I felt like she treated us somewhere between a number and a human.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Philadelphia and their degree of success.
Having one failed IVF cycle Dr. Gutman stated that If I did more IVF treatment cycles she would add Menopur in addition to Follistim. Also, having had one chemical pregnancy she suggested doing a hysteroscopy and ERA testing.
Describe your experience with the nursing staff at RMA of Philadelphia.
Before my appointment I was told I would need to fill out history in an electronic form. I never received this and had to call the office multiple times to receive this form. Other than that, I really did not have much interaction with the nursing staff.
Describe your experience with RMA of Philadelphia.
RMA is a large clinic with multiple sites so they have a lot of the kinks worked out. It also did not take that long to get in to see Dr. Gutman. Her demeanor is not warm and fuzzy but she did give us a good second opinion. I mentioned during my appointment that I had spoken with a clinical coordinator and was told I would be eligible to do a clinical trial for IVF. She told me I would not be eligible and her dismissal of it was a little brusk. As for the second opinion she told us what she would do differently in our IVF treatment. Specifically, she would start me on a higher dose or follistim and would add Menopur. Additionally, because I have had one chemical pregnancy in the past she suggested doing a hysteroscopy and possibly an ERA biopsy. She also stated that my partner and I should definitely do PGS testing with our next cycle. I did not get the warmest feeling from her but do feel as though she gave us a sound, honest opinion.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Philadelphia.
I thought I would be eligible for a clinical trial which would cut my expenses but Dr. Gutman quickly informed me that I would not be eligible. Other than that, they did set up an appointment for us to speak with the financial team which we have not followed up with because at this point we only went to Dr. Gutman for a second opinion.
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
She would elect for in the future doing PGS testing and then transfer one embryo. She said, ultimately it would be our decision on transferring one or two embryos.
What specific things went wrong at RMA of Philadelphia?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Philadelphia.
Before my appointment they told me I would have to fill out history on a computer and submit it electronically. I had to call the week before my appointment because I was never emailed the packet to fill out.
6
Doctor
Jacqueline Gutmann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RMA of Philadelphia
Philadelphia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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3
0
Verified

This patient has provided documentation of treatment at this clinic.

Age 42
Treated 2018
Success w/ Doc No
Fertility Medications
Black or African-American
Income $0 - $49K
Graphic Designer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
For such a personal process I consider Dr. Gutman and her team very impersonal and not very caring.... She sent most of her messages through her nurse. Spoke to me via phone one time because it was protocol. If the process was successful or unsuccessful. You still expect your doctor to show some tact and not be so cold. Dr. Gutman was very knowledgeable but very, very cold in her delivery of any news. I guess it makes it easier to give people info.
My nurse was very interested and seemed caring when it came to making sure t the paperwork was signed by me for the procedure. However, after that, I was bounced around from nurse to nurse which made the whole process seem to be very unorganized because I would have to explain myself over and over again to the new nurse.... The Hematologist at RMA Center City are fantastic. Caring, let you know exactly what was going to happen step by step.
How was your experience with Jacqueline Gutmann at RMA of Philadelphia?
None supportive, None caring. She sent most of her messages through her nurse. Spoke to me via phone one time because it was protocol. If the process was successful or unsuccessful. You still expect your doctor to show some tact and not be so cold. Dr. Gutman was very knowledgeable but very, very cold in her delivery of any news. I guess it makes it easier to give people info. that way, but it's very weird none the less. Poor bedside manner overall.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Philadelphia?
Don't let them(the RMA Team) push you into purchasing medication right away so that you still have the option of getting out of there and finding another Doctor.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Philadelphia?
For such a personal process I consider Dr. Gutman and her team very impersonal and not very caring. When you first go to RMA the entire team, from the receptionist to the doctors to the finance team advises you, "We will take care of you"."Once you pay, you can come through anytime you want" However, it seems that as soon as you hand over your money, they forget you literally. A nurse is assigned to you when you go to RMA who is supposed to provide info. to Dr. Gutman about your case. However, everytime except for once when I have called I have spoken to a different nurse and every time they seem to somehow kinda conveniently forget that you are a patient. Dr. Gutman may know her medical stuff but, she seems to only want to deal one on one with patients when a check is involved. When there is not there is no follow-up, no explanation, and no support.
Describe your experience with your nurse at RMA of Philadelphia.
My nurse was very interested and seemed caring when it came to making sure t the paperwork was signed by me for the procedure. However, after that, I was bounced around from nurse to nurse which made the whole process seem to be very unorganized because I would have to explain myself over and over again to the new nurse.
Describe your experience with RMA of Philadelphia.
The Hematologist at RMA Center City are fantastic. Caring, let you know exactly what was going to happen step by step. The Hematologist at RMA King of Prussia are dry and seem not to be that interested in their patients.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Philadelphia.
I paid $16,000 for IVF treatment which was never received
3
Doctor
Jacqueline Gutmann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
0
Clinic
RMA of Philadelphia
Philadelphia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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1
1
Age 35
Treated 2018
Success w/ Doc No
2 IVF
Poor Egg Quality
Other
South Asian
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
We went to Dr. Freedman based on a recommendation. However, we barely saw him or spoke to him. He put us on some medications and supplements and then we had a retrieval 2 weeks later. Both our retrievals resulted in eggs but they didn't fertilize. However, after the second he said there is nothing he can do for us and we should look at adoption and/or donor eggs. I spoke with other doctors who said that it would take a minimum of three months for the metphormin and supplements to fully make an effect on my body
Communication [RMA of Phil] is not the greatest of strengths which I think is needed when dealing with patients who are going through such a difficult time. The ones who drew blood were nice but I feel that only 1 out of the 5-6 I saw actually knew how to do it without being painful...the rest hurt quite bad each time. the nurse staff with the doctors were pleasant. the call backs were always inconsistent and the information provided sometimes were thorough and sometimes was not.
How was your experience with Martin Freedman at RMA of Philadelphia?
We went to Dr. Freedman based on a recommendation. However, we barely saw him or spoke to him. He put us on some medications and supplements and then we had a retrieval 2 weeks later. Both our retrievals resulted in eggs but they didn't fertilize. However, after the second he said there is nothing he can do for us and we should look at adoption and/or donor eggs. I spoke with other doctors who said that it would take a minimum of three months for the metphormin and supplements to fully make an effect on my body which he didn't give a chance. When we went through the percentages in the beginning it wasn't until the third chance where we would reach a higher percentage chance. We weren't given a proper explanation when we were told this almost a week after our retrieval (the week was the worst). I believe the clinic is more concerned with their national success rates.
What's one piece of advice would you give a prospective patient of Martin Freedman at RMA of Philadelphia?
If you prescribe and recommend medication and supplements, give the patients a fair chance in allowing them to work. Also, provide better communication methods if you are not available have another doctor call. Do not leave hopeful patients waiting for over a week to get any answers.
During treatment, were you treated like a number or a human with Martin Freedman at RMA of Philadelphia?
we were in and out and although dr freedman and guttman knew us, the rest were nice but were like an assembly line.
Describe the protocols Martin Freedman used in your cycles at RMA of Philadelphia and their degree of success.
VERY high dose shots of Gonal F/Follostim with Menopur and then a trigger shot (cetrocide).
Describe your experience with the nursing staff at RMA of Philadelphia.
Most of the nurses were nice. Jen though was only nice sometimes and not too personable.
Describe your experience with RMA of Philadelphia.
Communication is not the greatest of strengths which I think is needed when dealing with patients who are going through such a difficult time. The ones who drew blood were nice but I feel that only 1 out of the 5-6 I saw actually knew how to do it without being painful...the rest hurt quite bad each time. the nurse staff with the doctors were pleasant. the call backs were always inconsistent and the information provided sometimes were thorough and sometimes was not. ifeel that they should provide you with the same numbers each time and then when you are on another round, they should give you your previous to compare to versus us trying to keep track of it all.
What specific things went wrong at RMA of Philadelphia?
  • Failed to call with results
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at RMA of Philadelphia.
when we went in for our procedure, they had it noted that it would be a transfer although i was under the impression it was a freeze all....after i mentioned it twice they checked and realized they had the wrong thing noted.
1
Doctor
Martin Freedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
RMA of Philadelphia
King of Prussia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
3
3
Age 26
Treated 2018
Success w/ Doc No
1 IUI
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
She [Dr. Shalih] was very pleasant and compassionate each time, however she didn't communicate well and never explained each step well or as to why we were doing it. I did like the fact that I saw her each visit and for my procedure. After my failed IUI she didn't seem bothered and basically said let's do it again. We didn't like that approach at all.... I did clomid on it's own 3 times first days 3-7 which resulted in failed cycles. Then for our IUI, we were on 75 of Gonal F
It's a small office [RMA of Philadelphia] and I was seen super quickly and by my doctor- this I loved! But the receptionist was not pleasant or friendly to me at all which made it a little awkward. They always took me on time though which was another plus... The nurse practioner, Melissa was not pleasant at all and quite rude when I had questions about the injections. It was overwhelming to feel stupid for having questions when dealing with infertility itself is already such a tough thing.
How was your experience with Sana Salih at RMA of Philadelphia?
She was very pleasant and compassionate each time, however she didn't communicate well and never explained each step well or as to why we were doing it. I did like the fact that I saw her each visit and for my procedure. After my failed IUI she didn't seem bothered and basically said let's do it again. We didn't like that approach at all.
What's one piece of advice would you give a prospective patient of Sana Salih at RMA of Philadelphia?
Ask questions and ask why she is doing things
Describe the protocols Sana Salih used in your cycles at RMA of Philadelphia and their degree of success.
I did clomid on it's own 3 times first days 3-7 which resulted in failed cycles. Then for our IUI, we were on 75 of Gonal F, 100mg clomid and did the trigger shot. We went in every other day for monitoring
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Melissa )
When explaining the injections she rushed through the directions and when I asked her to repeat, she was quite rude and confused why I didn't get it. Very bad experience.
Describe your experience with RMA of Philadelphia.
It's a small office and I was seen super quickly and by my doctor- this I loved! But the receptionist was not pleasant or friendly to me at all which made it a little awkward. They always took me on time though which was another plus
Describe the costs associated with your care under Sana Salih at RMA of Philadelphia.
Clomid was cheap with our insurance but for the IUI package insurance covered nothing so we spent a total of about 2300$ for that cycle
Describe Sana Salih's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
N/A
What specific things went wrong at RMA of Philadelphia?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Philadelphia.
The nurse practioner, Melissa was not pleasant at all and quite rude when I had questions about the injections. It was overwhelming to feel stupid for having questions when dealing with infertility itself is already such a tough thing. She wasn't understanding or compassionate at all. The receptionist wasn't particularly friendly either which was a shame. Lastly, our doctor just didn't communicate well at all and some vital info wasn't told to us until much later
3
Doctor
Sana Salih
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
RMA of Philadelphia
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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2
2
Verified

This patient has provided documentation of treatment at this clinic.

Age 31
Treated 2017
Success w/ Doc No
7 IUI
Unexplained
Prefer not to answer
Income $100K - $199K
Teacher
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Castlebaum immediately suggested IVF after we had gotten pregnant with our most recent IVF. The manner in which he discussed it was very cavalier and detached. When we finally asked about IVF packages and what he suggested for our situation, his response was "I always like a money back plan, " as if we were purchasing material goods.... We tried 3 IUIs with progesterone as this had worked (though resulted in miscarriage) with our 4th IUI. On the final IUI ,I asked if there was anything else and he said we could perhaps try Follistim (no real explanation why).
We really felt like a number there [RMA of Phil]....Nurses provided basic information but didn't offer helpful suggestions or further explanation. Really just felt as though they read from a script.... We had a nurse call on our 2nd cycle to tell us to "come in for insemination " when it was never discussed or explained prior.... they seemed content to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal.
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
As stated before, RMA is fine if you have an easily fixable problem. Otherwise, RMA, and especially Castlebaum are content to just go through the motions and then immediately move to IVF when the typical treatments don't work. Our least personal experience was with Castlebaum.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Expect blunt information and insensitive jokes if you are sensitive . Do your research beforehand and have questions prepared. Question the statistics of treatments.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castlebaum immediately suggested IVF after we had gotten pregnant with our most recent IVF. The manner in which he discussed it was very cavalier and detached. When we finally asked about IVF packages and what he suggested for our situation, his response was "I always like a money back plan, " as if we were purchasing material goods. This was a huge turnoff and a big reason for leaving RMA altogether.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
Castlebaum basically told us to request what we wanted if we weren't going to do IVF. He did not think outside the box or offer alternate options. We tried 3 IUIs with progesterone as this had worked (though resulted in miscarriage) with our 4th IUI. On the final IUI ,I asked if there was anything else and he said we could perhaps try Follistim (no real explanation why). We also added Ovidrel, and he told us it was up to us which day we used it rather than monitoring and figuring out the most optimal time. All 3 IUIs resulted in negative tests.
Describe your experience with the nursing staff at RMA of Philadelphia.
Nurses provided basic information but didn't offer helpful suggestions or further explanation. Really just felt as though they read from a script.
Describe your experience with RMA of Philadelphia.
 We really felt like a number there. This is something we've realized more as time goes on, especially with our current RE who is so specific and personal. A strength would be that overall,RMA is very successful. However, this is only true if you have an easily fixable issue. Friends have gotten pregnant there within only a few cycles. But with us, they seemed content to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal. Everything seemed "scripted" in a way, without really trying to look for an issue and individualize our care.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
Copays for office visits were $20.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
No comment
What specific things went wrong at RMA of Philadelphia?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Philadelphia.
We had a nurse call on our 2nd cycle to tell us to "come in for insemination " when it was never discussed or explained prior.
2
Doctor
Arthur Castelbaum
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
RMA of Philadelphia
Abington (formerly Willow Grove)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
3
5
Age 34
Treated 2016
Success w/ Doc No
3 IUI
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
We met wth Dr. Gutmann on a handful of occasions, although we rarely saw her for monitoring appointments or heard from her otherwise (all communication is through the nursing staff). Dr. Gutmann is an intelligent physician with exceptional training and expertise in the field. Unfortunately, she lacks a warm bedside manner. Her reaction to our miscarriages at the practices was robotic and jarring. Ultimately, we decided to switch practices because of this.
The way that RMA of Philadelphia works is that, while you have one doctor overseeing your care, you are part of a practice with five locations in the area. The doctors switch locations every day...he nursing staff at RMA of Philadelphia are the glue that holds the practice together. The nurses work very hard to answer your questions and address any concerns. Unfortunately, however, you are not assigned a primary nurse at this practice, so every phone call come be from a different person - often someone with no knowledge of your case and someone you have never met. This lack of continuity can be challenging
How was your experience with Jacqueline Gutmann at RMA of Philadelphia?
We met wth Dr. Gutmann on a handful of occasions, although we rarely saw her for monitoring appointments or heard from her otherwise (all communication is through the nursing staff). Dr. Gutmann is an intelligent physician with exceptional training and expertise in the field. Unfortunately, she lacks a warm bedside manner. Her reaction to our miscarriages at the practices was robotic and jarring. Ultimately, we decided to switch practices because of this. As our case became more complicated, we needed someone with a more gentle touch and we wanted to have more contact with a single physician.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Philadelphia?
Dr. Guttman is a highly trained and experienced physician. She would be a good fit for couples or individuals trying to conceive who are interested in simply receiving clinical care and who do not need additional support.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Philadelphia?
The way that RMA of Philadelphia works is that, while you have one doctor overseeing your care, you are part of a practice with five locations in the area. The doctors switch locations every day. When I first I went to RMA at the beginning of 2016, there were 7 doctors. By the time we finally decided to switch practices 13 months later, 3 had left and there were only 4. Suffice it to say, 4 doctors cannot cover all 5 practice locations. As a result, you are seen by different doctors at each appointment, rarely see "your" doctor, often see a sonographer, and (in addition) you don't have an assigned nurse. I would receive updates on pregnancy monitoring and next steps by personnel I had never met at locations I had never been to. As a result, you feel like you are part of a machine instead of like a human being.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Philadelphia and their degree of success.
We did Clomid + IUI cylcles with Dr. Gutmann and one Clomid alone cycle. Neither the dosage was ever changed nor was the protocol. Our result was multiple miscarriages and we ultimately switched practices and doctors after searching for a second opinion.
Describe your experience with the nursing staff at RMA of Philadelphia.
The nursing staff at RMA of Philadelphia are the glue that holds the practice together. The nurses work very hard to answer your questions and address any concerns. Unfortunately, however, you are not assigned a primary nurse at this practice, so every phone call come be from a different person - often someone with no knowledge of your case and someone you have never met. This lack of continuity can be challenging as you relay your story and details over and over to new people. In our case, multiple clerical errors occurred, such as a blood test once being "lost." I don't blame the nurses, as I believe they are working very hard. But there is clearly a lack of cohesion at this practice that I believe would be improved by assigning patients to a single nurse or team who can keep track of details in a single place.
Describe your experience with RMA of Philadelphia.
The strengths of RMA of Philadelphia include multiple locations across the Philadelphia area, weekend hours at their King of Prussia location, and a strong and devoted nursing staff. Weaknesses include not seeing your physician regularly, seeing sonographers for monitoring appointments, and not having an assigned nurse to oversee your care.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Philadelphia.
We incurred few costs with this practice as IUI was covered under our insurance. We did pay out pocket for medications, but these were inexpensive.
What specific things went wrong at RMA of Philadelphia?
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at RMA of Philadelphia.
I once got a phone call from RMA of Philadelphia informing me that it was time to schedule my hysteroscopy procedure. This had not been discussed with my or my partner, although apparently this was written in my chart.
3
Doctor
Jacqueline Gutmann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
RMA of Philadelphia
Philadelphia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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3
2
Verified

This patient has provided documentation of treatment at this clinic.

Age 30
Treated 2016
Success w/ Doc No
7 IUI
Unexplained
Prefer not to answer
Income $100K - $199K
Teacher
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
At RMA, you are not always treated by the same doctor, although Freedman generally "oversaw" each cycle. Still, he often forgot how many cycles we'd done or which procedures we'd done.... In person, Dr. Freedman is great, answers your questions, and is very calming. However, as questions started to arise, it began to feel as though more information should have been shared and more options discussed. The communication was really our biggest issue, as we never really understood why certain treatments were being administered or what more could have been done.
Nurses [RMA of Phil] were average. They didn't really provide any extra information and at times were even too sympathetic.... Billing was the biggest disaster at RMA. we received many bills for hundreds of dollars for procedures that were covered by insurance.... I would speak to someone in billing who would tell me they'd "write it off" ( not correct it), only to receive the same bill again. We ultimately left because the billing issues became so stressful.
How was your experience with Martin Freedman at RMA of Philadelphia?
In person, Dr. Freedman is great, answers your questions, and is very calming. However, as questions started to arise, it began to feel as though more information should have been shared and more options discussed. The communication was really our biggest issue, as we never really understood why certain treatments were being administered or what more could have been done.
What's one piece of advice would you give a prospective patient of Martin Freedman at RMA of Philadelphia?
Do your research beforehand and have questions prepared.
During treatment, were you treated like a number or a human with Martin Freedman at RMA of Philadelphia?
At RMA, you are not always treated by the same doctor, although Freedman generally "oversaw" each cycle. Still, he often forgot how many cycles we'd done or which procedures we'd done. We never discussed IUI in detail at first but got the call to "come in for insemination." It felt like there was a lot missing in terms of communication.
Describe the protocols Martin Freedman used in your cycles at RMA of Philadelphia and their degree of success.
We began with Clomid only for a cycle. With the 2nd cycle, IUI was proposed by a nurse over the phone without any explanation or prior conversation. This was alarming since this was our first RE and we had no idea what to expect. We did Letrozole only for the next cycle, then 4 IUIs with Letrozole. On the last IUI, Dr. Freedman added progesterone (without any explanation, but again we didn't know any better amd just went with it). We got pregnant with this last IUI, but miscarried at 7 weeks with an empty gestational sac. I had a D&C, then once my levels returned to normal, we decided to take a break from ttc. Eventually, we decided to go with a new RE who might be more aggressive.
Describe your experience with the nursing staff at RMA of Philadelphia.
Nurses were average. They didn't really provide any extra information and at times were even too sympathetic. By this I mean that they made us feel terrible coming in after our miscarriage because their demeanor was a little too "sad" rather than helping us to be optimistic (making sad faces, saying "I'm so sorry" repeatedly).
Describe your experience with RMA of Philadelphia.
We really felt like a number there. This is something we've realized more as time goes on, especially with our current RE who is so specific and personal. A strength would be that overall,RMA is very successful. However, this is only true if you have an easily fixable issue. Friends have gotten pregnant there within only a few cycles. But with us, they seemed to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal. Everything seemed "scripted" in a way, without really trying to look for an issue and individualize our care.
Describe the costs associated with your care under Martin Freedman at RMA of Philadelphia.
We paid a copay each time except for blood only. Billing was the biggest disaster at RMA. we received many bills for hundreds of dollars for procedures that were covered by insurance. I would speak to someone in billing who would tell me they'd "write it off" ( not correct it), only to receive the same bill again. We ultimately left because the billing issues became so stressful. In the end, I resorted to crying to billing personnel on the phone saying that I was forced to leave and figure out something with another clinic because we couldn't continue to accrue unnecessary charges if we weren't even seeing results. The woman's response was to offer a 3 way call with my insurance company to "figure something out." They refused to look into the issue. Later, we received more bills months after leaving... for my D&C no less, which was a painful reminder. Also the bills were in my husband's name this time, for "tramsvaginal ultrasounds." He called and they again "wrote it off."
Describe Martin Freedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
No comment
What specific things went wrong at RMA of Philadelphia?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Philadelphia.
The IUI was not discussed with us beforehand. We had a nurse call us to "come in for insemination" when we'd been given no explanation about what that meant or why it was being proposed.
3
Doctor
Martin Freedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
RMA of Philadelphia
Abington (formerly Willow Grove)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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6
6
Age 30 - 41
Treated 2005 - 2016
Success w/ Doc No
8 IUI
Donor Sperm
Unexplained
European
Income $0 - $49K
Professor
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
In the beginning, I felt like a human and had my son in 2006. The office merged and when I returned for a second child, I felt unheard and more like a number...I enjoyed working with him [Dr. Martin Freedman] in the mid 2000s, unfortunately I feel as though the merger of the practice decreased the quality of care. Dr. Freedman seemed uninteresting in trying to continue to do iui with me and my inability to afford ivf caused a lack of care in my treatment.
Strengths: doctors have years of experience and dedication. Weaknesses: lack of communication. RMA is dedicated and committed to helping families with their infertility goals; however I believe they lack in their understanding of the devastating of secondary issues.... The nurses were friendly and good at drawing blood, but phone calls wereally not returned.
How was your experience with Martin Freedman at RMA of Philadelphia?
I enjoyed working with him in the mid 2000s, unfortunately I feel as though the merger of the practice decreased the quality of care. Dr. Freedman seemed uninteresting in trying to continue to do iui with me and my inability to afford ivf caused a lack of care in my treatment.
What's one piece of advice would you give a prospective patient of Martin Freedman at RMA of Philadelphia?
Listen to your heart. If you feel unheard go elsewhere. But, RMA gave me my only miracle and I am forever grateful
During treatment, were you treated like a number or a human with Martin Freedman at RMA of Philadelphia?
In the beginning, I felt like a human and had my son in 2006. The office merged and when I returned for a second child, I felt unheard and more like a number
Describe the protocols Martin Freedman used in your cycles at RMA of Philadelphia and their degree of success.
2 iui cycles with clomid resulting in live boy birth 2006. 6 iui cycles: 5 with clomid, 1 injections. 1 viAL used each time. No pregnancy. Recommend ivf
Describe your experience with the nursing staff at RMA of Philadelphia.
The nurses were friendly and good at drawing blood, but phone calls wereally not returned.
Describe your experience with RMA of Philadelphia.
Strengths: doctors have years of experience and dedication. Weaknesses: lack of communication. RMA is dedicated and committed to helping families with their infertility goals; however I believe they lack in their understanding of the devastating of secondary issues.
Describe the costs associated with your care under Martin Freedman at RMA of Philadelphia.
1250 for iui each cycle and about 900 for sperms vial
What specific things went wrong at RMA of Philadelphia?
  • Failed to call with results
  • Lost or damaged samples
Describe the specific things that went wrong at RMA of Philadelphia.
I had a quick iui as I was surging and the nurse repeatedly said the wrong vial number. I was concerned that they would stop the cycle and she was so persistent that I began to believe I had gotten the number wrong. After the procedure I went home to find yes it was the wrong vial and called the clinic to notify. They same nurse returned my call the next day stated that the vial number was mine and she just wrote it wrong. Too this day, I still feel it was a cover up.
6
Doctor
Martin Freedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RMA of Philadelphia
Langhorne
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
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4
4
Age 43 - 44
Treated 2011 - 2012
Success w/ Doc No
6 IUI
Donor Sperm
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
She [Dr. Gutmann] is a competent physician. She is well read, very thorough and doesn't rush. Her wait time is minimal. She explained everything thoroughly. She is good with procedures. You want 200 characters but I can't think of anything else..At first, I felt that she really wanted to help me. After I didn't get results and my lack of insurance to cover injections, I felt like I was a less interesting patient. Also, one time she said it was because I waited too long. That was a very unfair statement.
RMA had slim pickings when it came to donor embryos. She [Dr. Gutmann] didn't refer me to the competing local clinic who I found out had a much more ample supply of donor embryos...Everyone was on time, focused on my protocol and comfort, as well as communicated in a timely fashion...There was one fee associated with ICI that was charged to me because I wasn't using my husbands sperm/ I had to rely on donor sperm. I complained to the clinic, they said it was an insurance issue. It really upset me. I was a single mother and this felt like discrimination and I didn't really care if is an insurance issue or not.
How was your experience with Jacqueline Gutmann at RMA of Philadelphia?
She is a competent physician. She is well read, very thorough and doesn't rush. Her wait time is minimal. She explained everything thoroughly. She is good with procedures. You want 200 characters but I can't think of anything else
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Philadelphia?
Be a young patient with financial resources
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Philadelphia?
At first, I felt that she really wanted to help me. After I didn't get results and my lack of insurance to cover injections, I felt like I was a less interesting patient. Also, one time she said it was because I waited too long. That was a very unfair statement. I didn't wait too long to try infertility treatment on purpose. I didn't have insurance and I had other personal issues that interfered with pursuing fertility. I still believe I can get pregnant. I am also disappointed that she didn't recommend acupuncture early on or start me on metformin
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Philadelphia and their degree of success.
My cycle is fairly regular. We used medicine like cloud and letrizole to induce ovulation along with hug injection to facilitate ovulation before undergoing IUI. This was followed by topical progesterone as I had a little dip in mid cycle progesterone level. I was never told I had poor eggs. We wanted to do IVF but I couldn't afford it. All of my blood work was ok. I also had a removal of uterine polyp which was small but she wanted to make sure that there was no problem with embryos implantation
Describe your experience with your nurse at RMA of Philadelphia.
Everyone was on time, focused on my protocol and comfort, as well as communicated in a timely fashion.
Describe your experience with RMA of Philadelphia.
No negative comments
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Philadelphia.
Co pays were in line with my insurance. There was one fee associated with ICI that was charged to me because I wasn't using my husbands sperm/ I had to rely on donor sperm. I complained to the clinic, they said it was an insurance issue. It really upset me. I was a single mother and this felt like discrimination and I didn't really care if is an insurance issue or not. My insurance would have paid for the injectable medication if it were given in a medical short procedure unit. They said they didn't do it that way. I was not able to get full benefit of IVF due to these hurdles. I work in healthcare. I am able to be responsible for my own care. The drug cost was out of my control and I guess it was out of their control. I decided to pursue embryos donation. RMA had slim pickings when it came to donor embryos. She didn't refer me to the competing local clinic who I found out had a much more ample supply of donor embryos
Describe Jacqueline Gutmann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
No
4
Doctor
Jacqueline Gutmann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
RMA of Philadelphia
King of Prussia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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7
6
Age 28 - 29
Treated 2013 - 2014
Success w/ Doc No
3 IUI
PCOS
European
Black or African-American
Middle Eastern
Native American
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Neutral
Doesn't Recommend
He [Dr. Freedman] was very compassionate to our struggle conceiving. When my insurance made it difficult to get the medications I needed they worked with me and gave me samples as they were able. My only qualm was having to travel around to many different offices between working full time.... We did 3 cycles of IUI and they were not successful for me. Then he did an HSG. Around that time my family relocated to another state so we were not able to continue seeing him
I just really didn't appreciate all the traveling that I had to do. I chose the location in Langhorne but had to travel to King of Prussia for any procedures. My boss was very supportive of my journey and allowed me to flex my schedule accordingly. However it was just added stress for me.... They [RMA of Philadelphia] were willing to work with us on paying for services rendered and also helped us with getting the medications we needed.
How was your experience with Martin Freedman at RMA of Philadelphia?
He was very compassionate to our struggle conceiving. When my insurance made it difficult to get the medications I needed they worked with me and gave me samples as they were able. My only qualm was having to travel around to many different offices between working full time.
During treatment, were you treated like a number or a human with Martin Freedman at RMA of Philadelphia?
I remember being especially stressed and crying, and he sat with me.
Describe the protocols Martin Freedman used in your cycles at RMA of Philadelphia and their degree of success.
We did 3 cycles of IUI and they were not successful for me. Then he did an HSG. Around that time my family relocated to another state so we were not able to continue seeing him
Describe your experience with RMA of Philadelphia.
I just really didn't appreciate all the traveling that I had to do. I chose the location in Langhorne but had to travel to King of Prussia for any procedures. My boss was very supportive of my journey and allowed me to flex my schedule accordingly. However it was just added stress for me.
Describe the costs associated with your care under Martin Freedman at RMA of Philadelphia.
It was really hard for our family because insurance did not cover any of our treatment. They were willing to work with us on paying for services rendered and also helped us with getting the medications we needed.
7
Doctor
Martin Freedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RMA of Philadelphia
Langhorne
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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3
5
Age 30 - 31
Treated 2018 - 2019
Success w/ Doc No
1 IVF
1 Egg Freezing
Recurrent Pregnancy Loss
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
[Dr. Arthur Castelbaum has a] Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not prescribe himself. Referred to different doctors and forced to jump through hoops...Do not use if you have a history of miscarriages...Only willing to do single embryo transfer...Will only seem patients between 7-10 am no matter the circumstances Always on time.
Poor scheduling [at RMA of Philadelphia]. Not willing to work around your schedule. Will only seem patients between 7-10 am no matter the circumstances Always on time. Friendly and clean environment. Comfortable waiting area...The nursing staff was wonderful...[Dr. Arthur Castelbaum has a] Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not prescribe himself. Referred to different doctors and forced to jump through hoops.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Do not use if you have a history of miscarriages
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Good bedside manner. Did not personalize my care or protocol.
Describe your experience with the nursing staff at RMA of Philadelphia.
The nursing staff was wonderful
Describe your experience with RMA of Philadelphia.
Poor scheduling. Not willing to work around your schedule. Will only seem patients between 7-10 am no matter the circumstances Always on time. Friendly and clean environment. Comfortable waiting area.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
It was covered under insurance
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
Only willing to do single embryo transfer
What specific things went wrong at RMA of Philadelphia?
  • Failed to call with results
Describe the specific things that went wrong at RMA of Philadelphia.
Only one time did they fail to call me with results. Otherwise the staff was excellent
3
Doctor
Arthur Castelbaum
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
RMA of Philadelphia
King of Prussia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
5
6
Age 37
Treated 2017
Success w/ Doc No
4 IUI
Donor Sperm
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Dr. Guttman is very smart and very thorough but she is not very warm or empathetic and seems to lack an appreciation for how emotionally challenging this process can be.... As I said, I am confident in her skills as a doctor, but her lack of empathy is very problematic. She also doesn't seem to understand how expensive treatment is, and how stressful that can be. She has clearly done this a lot knows her stuff. She responds to emails in 1-2 days.
[the nurses at RMA of Philadelphia are] Lovely, supportive, attentive and empathetic. They also are excellent at returning phone calls.... I am doing monitored cycles so I have ultrasounds every few days, take clomid and then do trigger shots. After this is do iui procedure. This is done to maximize the potential of getting pregnant with the iui.
How was your experience with Jacqueline Gutmann at RMA of Philadelphia?
As I said, I am confident in her skills as a doctor, but her lack of empathy is very problematic. She also doesn't seem to understand how expensive treatment is, and how stressful that can be. She has clearly done this a lot knows her stuff. She responds to emails in 1-2 days.
What's one piece of advice would you give a prospective patient of Jacqueline Gutmann at RMA of Philadelphia?
If you need someone warm and empathetic she is not the right person.
During treatment, were you treated like a number or a human with Jacqueline Gutmann at RMA of Philadelphia?
Dr. Guttman is very smart and very thorough but she is not very warm or empathetic and seems to lack an appreciation for how emotionally challenging this process can be.
Describe the protocols Jacqueline Gutmann used in your cycles at RMA of Philadelphia and their degree of success.
I am doing monitored cycles so I have ultrasounds every few days, take clomid and then do trigger shots. After this is do iui procedure. This is done to maximize the potential of getting pregnant with the iui.
Describe your experience with the nursing staff at RMA of Philadelphia.
Lovely, supportive, attentive and empathetic. They also are excellent at returning phone calls.
Describe your experience with RMA of Philadelphia.
Very efficiently run. Front desk staff is great.
Describe the costs associated with your care under Jacqueline Gutmann at RMA of Philadelphia.
Costs are very high. I believe they are on par with other clinics but my insurance coverage is bad.
5
Doctor
Jacqueline Gutmann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RMA of Philadelphia
Philadelphia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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