RMA of Philadelphia

the Billing Dept is the worst! they do not communicate with the clinic staff. they send you bill after bill for services that were already paid for and when you question them about it, you can't get a straight answer or documentation. they tell you an amount you must pay with insurance without even verifying the total amount that you will owe. I was told the figure is an estimate, if its less we will just credit your account. We are talking thousands of dollars not dollars. they won't even talk to you without notice from the finance dept that your payment is paid up in full upfront. And lets talk about getting a refund from them, this was really the worst part of my experience with them. So from my understanding RMA uses an outside finance company, that is located in NJ. to get a refund i was told it will take 3-4 weeks! why would a refund take this long, when they are constantly asking you for money that you have to pay immediately? so you call the central billing dept and the staff is rude and could care less, its just thousands of your dollars sitting in their account. i think RMA needs to get a new company for their finances, because i have read many reviews and it seems everyone is complaining about the same thing. having to deal with the finance office makes your experience at RMA horrible. It honestly made me want to continue my IVF journey elsewhere

Great medical staff, easy to get in for monitoring, staff are on top of your chart and treatment plan. Wouldn't hesitate to recommend the medical staff. BUT - horrific financial staff - as a self-pay client, I'm considering leaving because the billing situation is so bad. They outsource billing, so the clinic and billing department are entirely separate and don't communicate or collaborate. I have spent countless frustrating hours on the phone with the billing department to sort out bills for amounts I've already paid, services I didn't even receive, or services that should have been billed to insurance but weren't properly submitted. And the clinic's staff can't actually help you because they are totally disconnected from billing. It's awful.

Strengths: multiple offices, multiple physicians so there is always someone to see Weaknesses: not clear with medication results, little to no help with helping you to find best prices for drugs, do not take the time to discuss what did not work after unsuccessful IUIs.

RMA has highly skilled and intelligent doctors, they are well resourced ($$$) which means great systems/technology and quality nurses (they are not short staffed). If I stuck with them, they would have likely gotten me pregnant, at some point, with IVF. Unfortunately, when I went for a second opinion once I knew IVF was my next step, my next second clinic was alarmed at my endometriosis and, honestly, a little confused why I knew so little about it and I hadn't had imaging or specialized conversations about it. I had to have a hysteroscopy, they removed a 3.5in endometrioma mass and was diagnosed stage 4. Like I said, they probably could get me pregnant with IVF and probably treat endo patients all the time, but I didn't trust my doctor after this and a new clinic was a better fit for me on a couple of factors.

The nurses are the only strength for this facility. The nurses showed that they cared about you unlike the doctor. There was a lack of communication within the call center and the doctor was just lazy.

It felt like a factory- being moved through. The staff often seemed annoyed. They lost test results and did not provide results from a test they performed despite three requests. I’m not sure if the issue was just being disorganized or the personalities of the staff, but we had issues on so many occasions, we moved on to another clinic. The atmosphere was not warm or inviting.

RMA is a large clinic with multiple sites so they have a lot of the kinks worked out. It also did not take that long to get in to see Dr. Gutman. Her demeanor is not warm and fuzzy but she did give us a good second opinion. I mentioned during my appointment that I had spoken with a clinical coordinator and was told I would be eligible to do a clinical trial for IVF. She told me I would not be eligible and her dismissal of it was a little brusk. As for the second opinion she told us what she would do differently in our IVF treatment. Specifically, she would start me on a higher dose or follistim and would add Menopur. Additionally, because I have had one chemical pregnancy in the past she suggested doing a hysteroscopy and possibly an ERA biopsy. She also stated that my partner and I should definitely do PGS testing with our next cycle. I did not get the warmest feeling from her but do feel as though she gave us a sound, honest opinion.

The Hematologist at RMA Center City are fantastic. Caring, let you know exactly what was going to happen step by step. The Hematologist at RMA King of Prussia are dry and seem not to be that interested in their patients.

Communication is not the greatest of strengths which I think is needed when dealing with patients who are going through such a difficult time. The ones who drew blood were nice but I feel that only 1 out of the 5-6 I saw actually knew how to do it without being painful...the rest hurt quite bad each time. the nurse staff with the doctors were pleasant. the call backs were always inconsistent and the information provided sometimes were thorough and sometimes was not. ifeel that they should provide you with the same numbers each time and then when you are on another round, they should give you your previous to compare to versus us trying to keep track of it all.

It's a small office and I was seen super quickly and by my doctor- this I loved! But the receptionist was not pleasant or friendly to me at all which made it a little awkward. They always took me on time though which was another plus

 We really felt like a number there. This is something we've realized more as time goes on, especially with our current RE who is so specific and personal. A strength would be that overall,RMA is very successful. However, this is only true if you have an easily fixable issue. Friends have gotten pregnant there within only a few cycles. But with us, they seemed content to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal. Everything seemed "scripted" in a way, without really trying to look for an issue and individualize our care.

Strengths: doctors have years of experience and dedication. Weaknesses: lack of communication. RMA is dedicated and committed to helping families with their infertility goals; however I believe they lack in their understanding of the devastating of secondary issues.

The strengths of RMA of Philadelphia include multiple locations across the Philadelphia area, weekend hours at their King of Prussia location, and a strong and devoted nursing staff. Weaknesses include not seeing your physician regularly, seeing sonographers for monitoring appointments, and not having an assigned nurse to oversee your care.

We really felt like a number there. This is something we've realized more as time goes on, especially with our current RE who is so specific and personal. A strength would be that overall,RMA is very successful. However, this is only true if you have an easily fixable issue. Friends have gotten pregnant there within only a few cycles. But with us, they seemed to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal. Everything seemed "scripted" in a way, without really trying to look for an issue and individualize our care.

No negative comments

I just really didn't appreciate all the traveling that I had to do. I chose the location in Langhorne but had to travel to King of Prussia for any procedures. My boss was very supportive of my journey and allowed me to flex my schedule accordingly. However it was just added stress for me.

Poor scheduling. Not willing to work around your schedule. Will only seem patients between 7-10 am no matter the circumstances Always on time. Friendly and clean environment. Comfortable waiting area.

Very efficiently run. Front desk staff is great.