Rush University

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication: Offered
Providing backup medication
Chicago
1725 W. Harrison St.
Chicago, IL 60612
(312) 997-2229
On a scale from 0-10, how likely are you to recommend Rush University to a friend?
Strongly recommend: 35%Neutral: 38%Don't recommend: 27%6.6
17 assessments
  • 35% Strongly recommend (9-10)
  • 38% Neutral (7-8)
  • 27% Don't recommend (0-6)
Operations
Poorly operated
Operated well
7.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
6.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
6.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
5.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
17 assessments
0
Age
36
Treated
2018
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
Uterine Fibroids
0
We had to call weekly to get one of the test results, specifically my husband’s sample. They are terrible at calling you back for urgent calls ...Expensive parking. Be prepared to spend 8-10 dollars. There is side street parking but fills fast. You pay $1.5-2 there. Rush has a good name. I would not recommend it for REI though. ... Rene [nurse] was rude. Debbie [nurse] was the better. They did call you back with results and updates.
+ Read more
Age
36
Treated
2018
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Uterine Fibroids
0
Describe your experience with Rush University.
Expensive parking. Be prepared to spend 8-10 dollars. There is side street parking but fills fast. You pay $1.5-2 there. Rush has a good name. I would not recommend it for REI though. Go somewhere else.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
One nurse, Rene specifically was a bit Condescending. Wonen come here, and especially with my miscarriages, still emotionally healing. I felt rushed when i asked for questions. Didn’t feel like i’m really cared for, or that they have my best interest. I was frustrated that i can only get answers from Nurses, and not Dr. Molo. Any additional questions i felt like was met with, “i’ll get back to you.”
Describe your experience with your nurse at Rush University. (Assigned nurse: Rene and Debbie)
Rene was rude. Debbie was the better. They did call you back with results and updates.
What specific things went wrong at Rush University?
  • Failed to call with results
  • Lost results
How was your experience with Mary Wood Molo at Rush University?
The doctor herself was candid. However, i felt that she was not really confident with what’s causing my miscarriages. More workup Could have been done, and other options could have been explored. We left disappointed, especially with the long wait times for the next step. She’s a sole provider for a busy clinic. I don’t think she has a good grasp of her patient case
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Go somewhere else. I wasted 6 months
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I had a workup for my miscarriage, ultrasounds, blood works. I didn’t really felt like i had a good understanding of what was causing my miscarriages. She stated a fibroid was probably causing it, and there were structural changes with my uterus. That was not 100% confirmed, but she was willing to try a treAtment to reduce the size. I was going to undergo egg extraction. I didn’t follow through as i did not honestly feel safe with my care.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Very expensive. Covered by my i surance at tier 3 only
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
No experience
2
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

0
Age
37
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
0
In the middle of us preparing for the second IUI someone from the office [Rush/Women's Health Consults] contacted me saying they couldn't proceed without a written letter from my ob-gyn saying it was okay for me to an IUI and if needed a IVF. I was so frustrated with lack of communication. I informed the nurse calling that this was not acceptable especially since I already did one session for an IUI. She agreed and just asked me to get the letter as soon as possible....The clinic's strengths were being nice and friendly they were very supportive. They made us feel laugh throughout the process and they kept us positive. Their weakness is answering the phones no one ever answers the phone you always have to leave a voicemail.
+ Read more
Age
37
Treated
2018
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
0
Describe your experience with Rush University.
The clinic's strengths were being nice and friendly they were very supportive. They made us feel laugh throughout the process and they kept us positive. Their weakness is answering the phones no one ever answers the phone you always have to leave a voicemail.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr.Woodmolo only send us once and that was our initial consultation. She was not personally involved at all.
Describe your experience with the nursing staff.
The nursing staff was more supportive then the doctor
What specific things went wrong at Rush University?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Mary Wood Molo at Rush University?
Dr.Woodmolo was the ideal doctor for this procedure in the beginning. Our consultation was great she was funny and so excited for my husband and I. She gave us hope that she would be able to help us get pregnant. After a couple visit of blood work and not seeing her after out 1st negative test from our IUI. We we're very unsatisfied with Dr.Woodmolo.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
If I could give her very next patient advice it would be to find another doctor.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
When we first started the plan was to have blood work done on my husband and I. She need to check my hormone levels to she if my menstruation was regular and if I ovulated each time. Those test were ran and everything was good on both sides for me and my husband. She did a semen analysis on my husband, his count mobility of his sperm was above average. So for awhile I was coming to the hospital just for blood work and ultrasound. Finally my husband and I ask the nurse what was next. The nurse informed told us she would ask the doctor and get back to us. When the nurse got back to us she told us she sent a prescription for clomid and progestrone to the to my pharmacy and to take that I believe after my menstruation. The doctor decided we would do a IUI. We took the clomid for 7 days. we continued to go in for blood work and ultrasounds. Once the size of the eggs were the size they need we scheduled the IUI. There was a injection medication that I purchased from a pharmacy that fedex the medication. Before I went in for the IUI I took the injection the night before. We went in the next morning my husband gave his specimen and an hour later the nurses performed the IUI. We continued with blood work and ultrasounds. I started taking the progestrone 1 tablet every night before bed. 2 weeks after we did a pregnancy test and the results were negative. After the results we didn't hear back from the office so we called to see what the next steps were. Dr. Woodmolo informed her nurse to have us do the IUI again. Everything was done the same nothing changed with another negative pregnancy. After the second time we didn't go back it wasn't until a couple weeks I called and told them we need to take a break but my husband and I wanted to try something different. They offered to have us do an IUI again this time with injections. After discussing it with my husband he declined.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My insurance cover up to 4 IFV attempts and IUI attempts
0
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
2 Egg Freezing, 1 Embryo Freezing, Donor Sperm
Diagnosis
10
They [Rush Univeristy] are so patient centered and really help support you through this process, while you are managing your life outside of the clinic. The early morning appointments at 6:30 AM, help you get in and seen by a doctor and doing your labs and scans before work. ... Antoinette [nurse] would amazing to work with and helped connect with my concerns on my multiple visits each week for several months.
+ Read more
Age
34
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, 1 Embryo Freezing, Donor Sperm
Diagnosis
10
Describe your experience with Rush University.
They are so patient centered and really help support you through this process, while you are managing your life outside of the clinic. The early morning appointments at 6:30 AM, help you get in and seen by a doctor and doing your labs and scans before work. This was a huge relief for me because I didn't have to provide my job with doctor notes. Each afternoon they called with results and next steps for my treatment. I was always taken care of by their team and at ease.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Mary Wood-Molo's beside manner is amazing. From the second that I sat down with her for a consultation, she put me in a place when I felt like she connected with my concerns and she wanted to help support me in all of my goals. There are few doctors that can really connect with their patients and help support them at this level, she is truly special.
Describe your experience with your nurse at Rush University. (Assigned nurse: Antoinette)
Antoinette would amazing to work with and helped connect with my concerns on my multiple visits each week for several months. She helped support and her compassion really put me at easy throughout the entire process which I was doing on my own.
How was your experience with Mary Wood Molo at Rush University?
She made ever effect to explain the process in a clear manner and talked me through all the questions I had. So many times when you are doing a complicated medical procedure, you can feel like the information is over your head. She was very thoughtful and clearly helped you understand the entire process from start to finish.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
You will leave every appointment feels support and seen and heard.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
As a 34 year old woman, she explained to me that we could freeze half eggs and half embryos. I didn't think about doing embryos initially, but when she explained that we could do 50/50, I felt confident about making that choice for my future plans. I also shared that I wanted to have the potential for two children and she explained that if we did another round of egg retrieval, my options would be more opened for two children in the future and I felt confident in my decisions as a result.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I was lucky to have my costs covered under my insurance and the billing department never prevented me from being seen if I had a balance on my account.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
I did not do an embryo transfer, I froze mine.
10
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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3
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Endometriosis
3
During my first IUI, the nurse and resident [at Rush] both thought I was I was getting IVF. It didn't seem like they talked to each other. Not very compassionate...some were good, but the head nurse wasn't great at all. They did my IVF walkthrough (e.g., how to give yourself shots) right before my IVF cycle. However, they had me giving myself shots during my IUI procedures. It would've been helpful to get the walkthrough earlier. But I guess it wasn't their process...Lost appointment - I showed up one morning and I wasn't in the calendar. They were able to squeeze me in, but did cause me to be late into work.
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Endometriosis
3
Describe your experience with Rush University.
If you go early enough, there won't be too much of a wait. The billing is fine, no errors. Not too hard to get an appointment. It might take time to see Wood Molo. The office is in a hospital, so dingy looking, but seems clean, so no issues. When you call, it's hard to get a receptionist or nurse on the phone...usually have to leave a message.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
When you can get in to see Wood Molo, she does take the time to explain everything in a lot of detail. She doesn't rush you. Her staff, on the other hand, is not so great. She bills it as a small practice, but you feel a bit like churning through a factory during the process.
Describe your experience with the nursing staff.
Horrible. During my first IUI, the nurse and resident both thought I was I was getting IVF. It didn't seem like they talked to each other. Not very compassionate...some were good, but the head nurse wasn't great at all. They did my IVF walkthrough (e.g., how to give yourself shots) right before my IVF cycle. However, they had me giving myself shots during my IUI procedures. It would've been helpful to get the walkthrough earlier. But I guess it wasn't their process...
What specific things went wrong at Rush University?
  • Lost appointments
  • Provided conflicting information
How was your experience with Mary Wood Molo at Rush University?
Wood Molo is optimistic. Which is good generally...except when it come to setting expectations with baby making. In my first visit, she said she knew what the problem was...hormones...and some pills should fix it. "How many kids do you want"..."we will make you parents". Cut to 12 months later and 3 IUIs and an IVF cycle. In meetings with her, she gives a lot of information...too much. All kinds of details on where hormone levels need to be and options and impacts. It sounds good, but then you walk out trying to remember it all and realize that you really don't have much of an understanding at all. I had a lining issue the entire time I was with her and she was not able to explain the cause or treat it. She seems to be less experimental, but I can't say that for sure. I went to another doctor and had a much better egg count after the IVF meds. Definitely do your own research. You are your own advocate.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Continue to ask her to be blunt and realistic with you. Overly optimistic information is not helpful.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I used Follistim for one of my IUI cycles. For the IVF, we used Follistim, vaginal viagra, and some other meds. I'm sorry I don't remember. the results were 6 eggs retrieved and 2 that made it to day 5.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Every ultrasound session cost me an office visit - $40. Insurance covered $10K of prescriptions, which she used all of it. Insurance also covered $10K of IVF costs, which she used about $5K.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
Wood Molo would not transfer 2 embryos...I am 40 and she said it was too risky.
2
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
?
Treatment
11 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
7
I've had a couple instances [at Rush]- including once when I did not get a phone call with results and instructions - when no one communicated to me that I was supposed to start a particular drug on a specific day or at a specific time. The staff sometimes seems to assume that someone else explained something to you...The nursing staff are all pleasant and caring, but there's little continuity - it seems like I see a different nurse each time, and the person who calls in the afternoon with my results isn't always the same person I saw earlier in the morning. They always seem rushed and I'm less comfortable asking them questions than with the doctor.
+ Read more
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
11 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with Rush University.
For regular monitoring visits, they move you through pretty efficiently - you can get blood work, ultrasound, and a quick chat with a nurse in under 30 minutes. They are responsive to appointment requests and generally pleasant. But reaching anyone on the phone often involves a bit of phone tag - I wish there was a way to make appointments or communicate electronically. You definitely have to be your own advocate and be clear about what you need.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. Wood Molo has a warm and empathetic manner and a great sense of humor - during consultations with her, I feel confident in her care and attention to my concerns. Outside of the consultations, working with the nurses can feel a little like an assembly line. Patients do not have a dedicated nurse, but after several months you get to know them all and they are generally caring and attentive but sometimes seem to not be aware details I've previously discussed with the doctor or other staff.
Describe your experience with the nursing staff.
The nursing staff are all pleasant and caring, but there's little continuity - it seems like I see a different nurse each time, and the person who calls in the afternoon with my results isn't always the same person I saw earlier in the morning. They always seem rushed and I'm less comfortable asking them questions than with the doctor.
What specific things went wrong at Rush University?
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Failed to convey critical information
How was your experience with Mary Wood Molo at Rush University?
Meeting with Dr. Wood Molo is a reassuring experience - she seems to genuinely care, will spend time to explain diagnoses and procedures and answer questions, and has a great, slightly off-kilter, sense of humor that put my husband and me at ease. During the regular course of treatment working with the nurses and clinic staff, I can feel a little disconnected from the doctor - and as a patient, I found that it is my responsibility to take the initiative to ask for a consult with her. Most importantly, though, I feel like she understands my specific condition, needs and concerns, including financial considerations.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be proactive and schedule your consultations with the doctor when you feel you need them - ask questions and don't count on staff to walk you through every step of the process.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr. Wood Molo took a measured approach to my treatment, taking into consideration that I had limited insurance coverage. We started out with just letrozole and oral progesterone and timed intercourse, then added Ovidrel for several cycles before moving on to injectible FSH, which was not covered by my insurance. At this time, we are preparing to move on to IUI with injectibles. While in treatment, I have not yet had a single pregnancy.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I paid a co-pay for monitoring visits and Dr. visits but have not yet had any specific procedures that would incur additional costs.
9
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35
Treated
2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
PCOS, Tubal Blockage
10
They [Rush U] are very professional and precise they have so many strength the staff is caring and very passionate about you achieving your goals and dreams of becoming pregnant they also are patient and take time to explain to you how to take your medication and injections correctly they are also vey timing they get you in and out but they get the job done when every you need to speak with doctor wood molo it is very convenient to get in contact with especially after business hours
+ Read more
Age
35
Treated
2017
Success with this Doc
No
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with Rush University.
They are very professional and precise they have so many strength the staff is caring and very passionate about you achieving your goals and dreams of becoming pregnant they also are patient and take time to explain to you how to take your medication and injections correctly they are also vey timing they get you in and out but they get the job done when every you need to speak with doctor wood molo it is very convenient to get in contact with especially after business hours
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Doctor Mary wood Molo is such amazing doctor she so professional and love her patients and her job
Describe your experience with the nursing staff.
The nurses are amazing , professional and kind ,
How was your experience with Mary Wood Molo at Rush University?
Mary wood molo is very professional and and excellent at her job and her goal is to help us to achieve our goals to get pregnant and to stay pregnant she is compassionate and very great communication skills very patient and timely I'm so grateful that God has placed her in our lives to help us conceive and expand our family she is encouraging and great at what she does having her as a doctor help me to embrace this journey with more faith and grace . I like that when you need to ask questions or concerns it very easy to get in contact with her !she is truly a God sent ! Dealing with fertility issues can be very challenging and difficult at times ! But there is always a light at the end of the tunnel and when we get our desired results it shall be so rewarding!! She is excellent and precise decided and approachable there nothing that you can't ask her ! I remember when I had my egg retrieval she called the next day to see how I was doing !!! Now that a doctor who loves what she does and very cares for her patients!! So many woman have gotten their desired results
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Doctor Mary is professional and amazing at what she does
Describe your experience with your monitoring appointments at Rush University.
All went well and was very professional
10
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
36
Treated
2016
Success with this Doc
No
Treatment
6 IUI, 3 IVF
Diagnosis
Endometriosis
0
Be warned that the clinic is not in control of the hours Rush Hospital is. The day of IUI is very stressful b/c of having to coordinate with the Andrology lab....Their billing department is sourced out of office which can cause issues. "Old School" practice that has not moved ahead with patient oriented technology ie there is no online communication , no emailing nurses, no lab results loaded online...The head nurse has no empathy is always in a rush and has a very poor sense of humor.
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 3 IVF
Diagnosis
Endometriosis
0
Describe your experience with Rush University.
Be warned that the clinic is not in control of the hours Rush Hospital is. The day of IUI is very stressful b/c of having to coordinate with the Andrology lab. At 3pm you get the call that you are good to go next day but the Andrology lab closed at 3pm. So they will call you the next morning at 6am to get you scheduled waking you up but then your appointment is not until 9pm. You then go to the Andrology lab to drop off sample wait an hour then pick it up and take it to the clinic. The receptionist at the Andrology lab is HORRIBLE at her job. This added a lot of stress to a day when you want to be stress free. My insurance did not use Quest for bloodwork so I was sent to the hospital's blood lab it is a DMV style lab which took quite a bit of time and was very expensive for blood. I think if I had done some research on my own I would have been better off using quest and getting blood done in lab. Their billing department is sourced out of office which can cause issues. "Old School" practice that has not moved ahead with patient oriented technology ie there is no online communication , no emailing nurses, no lab results loaded online.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I never saw Dr. Molo except at consultations. She would doodle on paper our options and vaguely explain everything but never seemed to really address my unique medical needs and give us a definite plan of what was going to happen next. I left in a blur of emotional confusion as to what our options were.
Describe your experience with the nursing staff.
The head nurse has no empathy is always in a rush and has a very poor sense of humor. She would use terms like "romance" for intercourse etc. For the first IUI I felt it was important that my husband be there and she kinda made fun of the fact that I wanted him there to be part of that moment. I believe she knew her stuff and how to manage the nursing team but was terrible with patients. I did not feel that I could ask questions and when I did I felt like I was asking for favors. Rush has strange hospital hours during holidays and the clinic was closed for 4 days over Thanksgiving. I was in the middle of an IUI cycle and I ovulated despite being on Ganirelix to delay ovulation and therefore my IUI was cancelled. I received no sympathy from the nurse just an oh well and You had "romance" over the weekend didn't you ? Well No we were at my parents house and saving up my Husband's sperm for the IUI! ( i forgot the recommended time frame on this I believe it was 48 hours?) The other nurses were hit or miss I sometimes felt they were not aware of my case or what they were doing. Communication was very difficult b/c of the hours of the clinic. I would often get a call after they closed and if I didn't get to the phone there was no way to get a hold of a nurse that day/night to ask questions. I would have to leave a message and wait until the next afternoon for a call back due to their clinic schedule.
What specific things went wrong at Rush University?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Mary Wood Molo at Rush University?
Timely. Listened well. I felt some compassion from her during our consultations. I did not like that multiple residents would be in the room. However I did not feel like treatment decisions, strategy, finances were explained well enough in our consultations for us to make informed/educated choices and know what that meant ahead. I am now confused as to why we did IUI cycles without any clomid/letrazole as this seemed to be a waste of our money and time.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Have detailed questions ready to go and ask her to explain in more detail about what she is recommending.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
First 3 months I was put on Cabergoline to adjust Prolactin and DHEA levels and tried at home. We then did 2 natural IUIs, 2 with letrazole, and 1 with injectibles all with BCN. I really do not understand the rationale for this conservative approach with my diagnosis of endometriosis. I wish we had had a financial adviser to help us strategize better but this clinic was very present-minded and would only talk about the future after a cycle was done but it took at least 3-4 weeks to get an appointment with Molo.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
We had a high deductible plan insurance and had to pay upfront at every appointment approximately $250-$350 for u/s appointment and the 5 minute office visit with a nurse. They would then process this through insurance. We NEVER received any billing statements from them. They had been over-charging us as they did not know the contracted insurance rate they were allowed to charge us and charged the same to everyone and we suddenly received a large check in the mail with no explanation and no statement. I had to request this. The woman I spoke with about this issue did not understand why as a patient this type of billing was unprofessional and unethical and just shrugged her shoulders at me. Rush 's hospital billing department is VERY AGGRESSIVE and RUDE so be prepare to deal with that if you need blood work from their labs.
2
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
40
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 4 IVF, Donor Eggs
Diagnosis
Immunological
8
I felt like the nurses and administrative staff [at Rush] remembered me from visit to visit, which is a good feeling when you have to be there so often....There were about 6 nurses with one lead nurse who might as well be a fertility doctor at this point. She is super knowledgeable and inspires a lot of confidence...The clinic feels a bit dingy and could definitely use an upgrade. But all their equipment seems up to date. Also, the andrology lab is really subpar. It is uncomfortable, dark, and the men are required to use a bathroom to produce their sample.
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 4 IVF, Donor Eggs
Diagnosis
Immunological
8
Describe your experience with Rush University.
The clinic feels a bit dingy and could definitely use an upgrade. But all their equipment seems up to date. Also, the andrology lab is really subpar. It is uncomfortable, dark, and the men are required to use a bathroom to produce their sample.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I felt like the nurses and administrative staff remembered me from visit to visit, which is a good feeling when you have to be there so often. Dr. Wood Molo also is very personable and even if she doesn't necessarily remember every detail about your case, she has a way of making you feel like she does, which may just come from many years of experience in this field and from having gone through fertility treatment herself in order to conceive.
Describe your experience with the nursing staff.
There were about 6 nurses with one lead nurse who might as well be a fertility doctor at this point. She is super knowledgeable and inspires a lot of confidence. The nurses do all the basic procedures (not the doctor) and they are all very capable and pleasant.
What specific things went wrong at Rush University?
  • Failed to call with results
How was your experience with Mary Wood Molo at Rush University?
When I went to Dr. Wood Molo I was feeling convinced that my body was very broken. She made us take a few steps backward (from IVF and donor eggs, which we'd already done with another dr--unsuccessfully) to see what my body was capable of doing on its own. She reassured me that my body was doing exactly what it was supposed to and boosted my self-esteem, which I needed. I did not conceive with her, but she did show me that all was okay with me. I was just very unlucky. I felt confident that she was working hard to get to the bottom of the issue, but my husband and I were out of money and emotional resources to go any further. I believe that if I'd started this process with Dr. Wood Molo, I would have conceived and had a baby.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Do not expect to see her very often unless you make an appointment to see her. And be prepared to pay a copay with every single visit, even if it's just a monitoring appointment. Your bill after the fact will be lower, but the constant copays hurt a bit.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr Wood Molo uses a very logical approach, starts with mild stimulation and adjusts with every cycle. I told her I hadn't done well on clomid in the past and she used femara with me instead. And made sure with every adjustment (adding injectables later on) that I was okay with the change. She is very thorough and seems to take a lot of care in organizing her patient's unique protocol based on results of the previous one. She does not try the same thing over and over again (which my previous dr did).
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I had a $50 copay with every single visit UNLESS I was only getting a pregnancy blood test. The rest of the billing was as expected.
8
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
?
Treatment
3 IUI, 4 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
8
When talking about this clinic I refer to it as a boutique clinic rather than in comparison to a large department store... It was very hard to ever reach a nurse and even harder to get them to call you back. There were moments when I felt like it was an emergency and getting them on the phone was next to impossible.
+ Read more
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
8
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
For the most I felt loved and cared for. I had been to other clinics - the factory like ones in the area and felt like a number on visit one. Mary and her team are much smaller and have smaller patient base. There are def times when I am not 100% sure they are giving me the right information but I tend to be proven wrong. I think that there is a possibility that since I have been going to that office for over a year they know me well at this point. When talking about this clinic I refer to it as a boutique clinic rather than in comparison to a large department store.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee Balos)
I think over time we developed a good "working" relationship but I will say that the care went up and down throughout my time. There were some months that I was OK with their responsiveness but overall I would say it was very hard to reach a nurse.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Mary Wood Molo at Rush University?
Mary has a wonderful way of explaining things to her patients. She takes the time to go over your questions and spends time going over the protocols. She is both blunt and thoughtful. She is however hard to get time with. Her schedule fills up quickly so most of your communication is done with the nurses etc. With that said, she has been available to me in times of crisis and responds very quickly to text messages. I feel like she has been a very curious doctor who only cares about trying her hardest and doing whatever it is she needs to do to get your preg. I am not an easy case and I felt like she has treated me as such and not just put me on the typical protocols.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
I don't have much advice in regards to Mary, rather I have a lot to say about the clinic itself, reaching the nurses, wait times etc. I think the one difficult thing with Mary is actually getting to see and talk to her, without feeling like a burden. It is your responsibility as the patient to make it clear that you want to talk to her - with that said, if you speak up she will most def make the time for you - day or night.
9
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 37
Treated
2007 - 2010
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Uterine Fibroids
10
Small! I never saw more than one other patient in the waiting room [at Rush] at a time. Such a difference from seeing 20-30 women waiting for blood work at my prior clinic. The office is not fancy. Rush is a teaching hospital, so I did get a round of brand new medical interns come into an ultrasound appointment. I took some pleasure when the attending Doctor couldn't insert the want, and I grabbed it from him and explained that as a patient, I appreciated that the nurses allowed me to insert the wand on my own rather than him poking at my privates awkwardly.
+ Read more
Age
34 - 37
Treated
2007 - 2010
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI
Diagnosis
Uterine Fibroids
10
Describe your experience with Rush University.
Small! I never saw more than one other patient in the waiting room at a time. Such a difference from seeing 20-30 women waiting for blood work at my prior clinic. The office is not fancy. Rush is a teaching hospital, so I did get a round of brand new medical interns come into an ultrasound appointment. I took some pleasure when the attending Doctor couldn't insert the want, and I grabbed it from him and explained that as a patient, I appreciated that the nurses allowed me to insert the wand on my own rather than him poking at my privates awkwardly.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
She was amazing during our very first visit. She asked for results of a test that my second Doctor never looked at and immediately saw that I had a growth of some sort on my uterine wall that needed to be scraped and removed. She shared that she had four children of her own brough infertility treatment and upon request, shared the name of her acupuncturist that she credits (as do I) with a huge part of her success. She made eye contact, listened, and had a clear plan of action from the start. I loved her, even if I only met her two or three times.
Describe your experience with your nurse at Rush University.
The nursing staff was small and not overworked. They took care when I explained how scared I was of self-injections and asked if I wanted to come in every day because they would do it for me (and were shocked that my prior clinic sent me home with a DVD to teach myself how to administer injections). They joked with me when I would mention how scared I was of blood draws even after going through 18 months of infertility treatment. Hey made me feel relaxed and helped me laugh through the awkwardness of IUI. They treated me like a human allowing me to insert the ultrasound wand on my own.
How was your experience with Mary Wood Molo at Rush University?
She makes eye contact and smiles and jokes about the horrid process that is infertility. Her practice is small and she cares for her patients even if it was not the fanciest office around.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be ready to talk to her and ask questions. She answers them!
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
After suffering a miscarriage, we changed to Dr. molo's practice from FCI. Within weeks, she scheduled outpatient surgery to remove growth on the uterine walls. She also encouraged me to visit her personal acupuncturist who treated me three times a week and prescribed herbal supplements. Dr. Molo was in complete support of alternative therapy. We went through 3-4 cycles of injectibles, but only on the last round did we feel that the eggs were of good size. I became pregnant on that IUI round and continued to visit for weekly ultrasounds through my first trimester. Healthy baby girl is almost 8 years old now!
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Luckily, insurance covered almost everything.
10
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
7
Most nurses are good and office staff returns calls- they never answer the phone. Be proactive and conserve your money/benefit. Nurses may say it’s your choice for a given plan of action (like continuing with IVF and meds) but be careful. ... Rush is a more expensive location in Chicago for infertility treatment. Self pay costs are high. ... Most of her staff is warm and caring and with one specific nurse I always felt I was in good hands. though one nurse was pretty harsh
+ Read more
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
7
Describe your experience with Rush University.
Staff is great and doctors is great. Molo herself explains everything in detail and uses paper to draw out cycles and all procedures. Most nurses are good and office staff returns calls- they never answer the phone. Be proactive and conserve your money/benefit. Nurses may say it’s your choice for a given plan of action (like continuing with IVF and meds) but be careful. It’s your wallet that dictates your care. The drugs are expensive and sometimes there’s no going back for another round. So ask questions and do your research.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Most of her staff is warm and caring and with one specific nurse I always felt I was in good hands. though one nurse was pretty harsh
Describe your experience with the nursing staff.
Of the theee main nurses on staff, one was amazing. She always went to bat for me and explained everything well but also watched my insurance money. When she went on maternity leave, the other two nurses made me worry. One was an airhead and the other was tough- she seemingly accused me of botching my meds as a reason my IUI failed... I nearly left there crying.
How was your experience with Mary Wood Molo at Rush University?
She’s a great person and doctor though I wish I had better financial guidance to use my benefit coverage better. Once it was used up, I was set up well to go someplace else by her staff and I haven’t heard a peep since. Feeling I’m on my own again.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
You won’t see her much but when you do she will make you feel like you’re in good hands.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Rush is a more expensive location in Chicago for infertility treatment. Self pay costs are high.
8
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
39 - 41
Treated
2013 - 2015
Success with this Doc
No
Treatment
2 IVF, Egg Freezing, Donor Eggs
Diagnosis
Unexplained
8
Rush is fine, it is not fancy or swanky but I believe the care is very good and most of all I am treated as a human being...A couple of times prescriptions were not called in,
+ Read more
Age
39 - 41
Treated
2013 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, Egg Freezing, Donor Eggs
Diagnosis
Unexplained
8
Describe your experience with Rush University.
Rush is fine, it is not fancy or swanky but I believe the care is very good and most of all I am treated as a human being. The hospital blood lab has the nicest people you will ever meet and some of them have gone through fertility and are quite empathetic. I am overall pleased with RUSH.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. Wood Molo and Renee have a human approach and are very sympathetic and kind. I stay at this practice because I genuinely feel they want me to have a successful pregnancy.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee)
For the first two IVF cycles, I saw whatever nurse was available-which was sometimes confusing on who to call with questions. Once I became a donor egg patient, I worked only with Renee-making communication much clearer.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Lost results
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo is very kind, she is an excellent communicator and explains everything in a way that is easy to understand. I work in healthcare, but sometimes get overwhelmed talking about options.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Take control of your own path, they see a lot of patients and you need to make sure you are asking all of the right questions and understand your path to care very step of the way.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Stemmed for 14-15 days, 450 IU Follistim, 250 menopur, clomid, progesterone in oil, three day transfer.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My insurance did not cover monitoring/ tests for my donor eggs. Otherwise insurance covered most once the deductible was met.
8
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37 - 40
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
It's Easy to schedule appointments. They [Rush University] are helpful in dealing with insurance and self pay. The reception staff is always friendly. Monitoring appointments we're almost always on time. There is convenient parking and very easy access to the El. ... You see nursing staff at most appointments. They tell you results after monitoring appointments and blood work. They can be slow to respond to the nurse line, but are compassionate.
+ Read more
Age
37 - 40
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
Describe your experience with Rush University.
It's Easy to schedule appointments. They are helpful in dealing with insurance and self pay. The reception staff is always friendly. Monitoring appointments we're almost always on time. There is convenient parking and very easy access to the El.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
She always took time to talk to me and explain things multiple times if I asked her to. She kissed me on the forehead as she took me in to do the transfer and told stories about her daughter. It was very sweet.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee)
You see nursing staff at most appointments. They tell you results after monitoring appointments and blood work. They can be slow to respond to the nurse line, but are compassionate.
How was your experience with Mary Wood Molo at Rush University?
She's great. Positive but realistic. I never felt rushed when we had meetings to talk about course of action. She came in on a Saturday morning to do my transfer instead of stalling things for a weekday.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Take the time you need with her when you are in your appointments. Ask her to slow down or clarify if you are ever unsure.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I had full insurance coverage. I paid almost nothing.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
She gave the option of one or two and let us decide. She explained risks and benefits of both.
10
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41 - 44
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 4 IVF
Diagnosis
Unexplained
10
you don't feel like just a number [at Rush University]... she [Dr. Mary Wood Molo] had me pursue seeing a specialist in reproductive immunology. With that information and results, dr.wood-Molo decided that we should backtrack and try iui (which my previous reproductive dr completely bypassed). With the right combination of medication, vitamins and fertility drugs..All of the nurses are great and friendly!
+ Read more
Age
41 - 44
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 4 IVF
Diagnosis
Unexplained
10
Describe your experience with Rush University.
A very familial office where you don't feel like just a number.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. wood-Molo is very personable, as is her staff, so just by the nature of their friendliness one feels welcome and comfortable- not like a fertility sorority cattle call, like the previous group I went.
Describe your experience with the nursing staff.
All of the nurses are great and friendly!
How was your experience with Mary Wood Molo at Rush University?
The doctor dumbed things down, in a good way, for me. Science isn't my thing, so she'd explain things in such a way that I could understand. She'd include drawings, too, to help me understand.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Dr wood-Molo had more faith in me than I did myself: that's the kind of doctor I would think people would want.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr wood-Molo followed the lead of my previous fertility doctor in going straight to ivf. After that was unsuccessful, she had me pursue seeing a specialist in reproductive immunology. With that information and results, dr.wood-Molo decided that we should backtrack and try iui (which my previous reproductive dr completely bypassed). With the right combination of medication, vitamins and fertility drugs, I am currently pregnant and have two young daughters- all thanks to Dr. Wood-Molo.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Unsure, sorry.
10
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
30
Treated
2016
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
8
At times, I felt like a number in dealing with different nurses [at Rush], who would provide me with conflicting information at times. That being said, the staff are wonderful- they just have a lot on their plates. Dr Wood Molo is incredible with patients...Nurses were very kind, great when I was in the office, but communication was difficult at times...
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
8
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr Wood Molo is amazing. At times, I felt like a number in dealing with different nurses, who would provide me with conflicting information at times. That being said, the staff are wonderful- they just have a lot on their plates. Dr Wood Molo is incredible with patients.
Describe your experience with the nursing staff.
Nurses were very kind, great when I was in the office, but communication was difficult at times.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Mary Wood Molo at Rush University?
I love Dr Wood Molo, she is brilliant and kind and funny- lifts my spirits every time I see her. The nursing staff are all kind and helpful- but seem to have so many patients that at times there were mix ups. It is difficult dealing so much with nurses and communicating through them to get to the doctor.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be your own best advocate- write down everything, don't be afraid to point out discrepancies.
8
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
45
Treated
2017
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Tubal Blockage, Uterine Fibroids
8
She [Dr. Mary Wood Molo] was very easy I believe that she gave me information directly and didn't suger coat or lead me on. Dr. Molo offered to help with picking donor sperm and any assistance. I think Mary is friendly, funny and does her best to make the patient comfortable and at ease and not pushy with and treatments...Great hours, hard to get someone to answer the phone...Prompt with phone calls with each bloodwork resuts
+ Read more
Age
45
Treated
2017
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Tubal Blockage, Uterine Fibroids
8
Describe your experience with Rush University.
Great hours, hard to get someone to answer the phone
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I received return phone calls after each lab to give results.
Describe your experience with the nursing staff.
Prompt with phone calls with each bloodwork resuts
How was your experience with Mary Wood Molo at Rush University?
She was very easy I believe that she gave me information directly and didn't suger coat or lead me on. Dr. Molo offered to help with picking donor sperm and any assistance. I think Mary is friendly, funny and does her best to make the patient comfortable and at ease and not pushy with and treatments.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Know what form of treatment you want and follow through
8
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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9
Age
39 - 42
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
Sometimes it is very busy [at Rush] but they run relatively on time...Insurance covered monitoring and transfer, did not cover drugs or egg donor...The entire nursing staff is fantastic and communicates well...Best practice if you want to be treated as a human being and have a doctor who will course correct for you based on your wishes, not their practice reporting numbers...
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Age
39 - 42
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
Describe your experience with Rush University.
Sometimes it is very busy but they run relatively on time.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
the staff and Dr. MWW are wonderful. They care about you as a patient and are sensitive to your needs.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee)
The entire nursing staff is fantastic and communicates well .
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo is wonderful. She does not allow setbacks to get in the way and she did not stop treating me when I felt there was no hope. I am currently pregnant and she never gave up and was always sympathetic and caring.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Best practice if you want to be treated as a human being and have a doctor who will course correct for you based on your wishes, not their practice reporting numbers.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Insurance covered monitoring and transfer, did not cover drugs or egg donor
10
Doctor
Mary Wood Molo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Rush University
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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