San Diego Fertility Center

Dr. Brooke Friedman overall is a kind, compassionate, and supportive physician. She had empathy for our experience and gave us space and time for all and any questions we had...used a ton of research in each answer...big believer in just doing a single embryo transfer for good reason...she was still flexible with us as we requested transferring two embryos and she did that for us although we only got pregnant with one.

The entire staff [at San Diego Fertility Center] is really supportive. They answer questions, knew us by name, and always made time to chat when we arrived. They made it feel like we were family...they will do retrieval or transfer on the weekend if that is the timing that ends up working out...busy clinic and it's easiest to get appointments if you are able to be flexible with your schedule

How was your experience with Brooke Friedman at San Diego Fertility Center?

Dr. Brooke Friedman overall is a kind, compassionate, and supportive physician. She had empathy for our experience and gave us space and time for all and any questions we had and believe me I had a ton. I literally made a list of questions based on things I read online or from Instagram posts that I followed and she went through every question I had. She also used a ton of research in each answer. During our planning for our 2nd egg retrieval process I asked if there were any other meds or strategies we could use to obtain more eggs and embryos and she took time to think through research she had studied and added more to our treatment which actually resulted in one more really good embryo! The team at San Diego Fertility Center is like family to us. They were all kind, everyone seemed to know our names and where we were in our journey, and even if I just called to make an appt they asked how we were doing. Once I left that center and went to my OB it was a tough experience because I was not surrounded by all this support. Her Medical Assitant, M.J. was amazing. She was kind and always there for us when Dr. Friedman was with another patient. Dr. Friedman is very busy and that is the only issue however I do think that is the nature of this business. We did not see her during every visit and this could have been because we did our follow up ultrasounds and appts at the Mission Valley location. Also just FYI the team at the Mission Valley office is awesome! We are really happy with our experience as we ended up with our baby girl who was born in 2019 and is a healthy little one.

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Do your best to come in with questions and remember any question is valid. If you read something or hear about another treatment or strategy just bring it to her and she will go over it with you. So I would suggest doing some research of your own before you see her. Think through what is important to you during your treatment as well. She is really supportive but has to know what you are thinking and what is important to you.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman has a bubbly and kind personality and she was very supportive throughout the process. She even literally held my hand as I was going under during my egg retrieval process. She always asked how we were doing and checked in on how our families were as well as my parents were there during this process. Also her Medical Assistant, M.J. was super supportive every step of the way! A great team!

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

Honestly because we had our baby girl I have been wrapped up in that experience and have almost forgotten all we did to get pregnant. Things I do remember is that when we first met with Dr. Friedman she suggested IVF and we agreed. She started us on a protocol right away. We ended up doing 2 egg retrievals as we had planned and because I did a ton of research on my own I brought ideas to Dr. Friedman and she was receptive. Our 2st egg retrieval felt pretty standard and for our 2nd egg retrieval she added a growth hormone and other things based on research she had studied. She gave us these new suggestions, she never pressured us to do anything extra, we actually wanted to do more and so we signed up for more meds. And it worked! I do remember she cancelled I think two of my upcoming transfers. Once was due to my lining not being up to par and where she wanted it and the second time was due to having tissue she found during the sonohysterogram (ultrasound here she also used water to get a very clear picture). When she found that tissue she had us get that surgically removed. We choose to have Dr. Friedman do that in the OR at the Carmel Valley office and it was a success. It may be tough to have things pushed back but she has good reason for all of it. So I would really trust in that.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: M.J.)

The entire staff is really supportive. They answer questions, knew us by name, and always made time to chat when we arrived. They made it feel like we were family. The care coordinator I met with at the Carmel Valley location was really positive and kind so that helped me because I was very nervous about things going well.

Describe your experience with San Diego Fertility Center.

I think it's important to do some research before you go into a consultation because it will help guide your journey. The strengths are that when you are there you feel like you are with family who really care about you. They are so supportive and everyone is cheering you on because they all really want you to be successful. Also they will do retrieval or transfer on the weekend if that is the timing that ends up working out which is really amazing. The doctors work overtime for sure which shows how passionate they are about the work they do. The weakness is that they are a busy clinic and it's easiest to get appointments if you are able to be flexible with your schedule. They somehow manage to get you in when you need to which is great. Also there are certain things that they will not offer unless you bring it to them and are interested in it. I think its important to connect with your doctor's medical assistant because they will help get things moving forward.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

The cost was more due to the medications we ended up using for our 2nd egg retrieval. So for our initial cost it was about $26,000 which included 2 egg retrievals, one transfer, and all appointments which included blood draws and ultrasounds. We paid extra for medication for each part so for our 1st egg retrieval we paid around $4,000 and for the 2nd egg retrieval we added testosterone gel which I put on my arms when I started the estrace pill at the very start of the cycle which was actually Day 20 of my cycle. The testosterone gel was only like $50 extra but then we also added a shot of growth hormone which was the big money item and it ended up being worth it because we got one more normal embryo out of that retrieval. The 2nd egg retrieval medication cost was around $6,000. We then paid extra for the mock cycle, the sonohysterogram (water ultrasound) and I had to have tissue removed after that water ultrasound which we decided to have Dr. Friedman do at the OR at their office for about $2,000. We paid only a couple hundred for the progesterone meds for the transfer which was around maybe $400 or so. That medication was the least expensive of the bunch. Also San Diego Fertility Center has a pharmacy they work with which gives a discounted rate!

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Friedman is really a big believer in just doing a single embryo transfer for good reason. She does not want to put you, the patient, at risk for twins and a difficult pregnancy. That being said she was still flexible with us as we requested transferring two embryos and she did that for us although we only got pregnant with one. It was still worth it for us.

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Compassion

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018, Successful

Age 30

1 IUI

1 IVF

Male Factor

Recurrent Pregnancy Loss

European

Ashkenazi Jewish

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Successful

Review of

While we didn’t see Dr. Friedman at every visit, I did feel that if I needed to talk to her she was easy to get in contact with. Ultimately after one unsuccessful IUI and one round of IVF we were able to have our wonderful daughter because of Dr. Friedman...We started out with an IUI because we suspected we were only dealing with male factor infertility (poor morphology, high DNA fragmentation). We also weren’t super comfortable immediately jumping into an IVF cycle, so Dr. Friedman felt an IUI or two was an appropriate first step. After 1 unsuccessful IUI (we used clomid I don’t remember if we used a trigger or not) we decided we were ready to pursue IVF. We did one round of IVF with ICSI. We also did TESE in hopes of getting around the high dna fragmentation issue. Because we had also had two naturally conceived miscarriages we opted to do PGS testing as well. From our IVF cycle we got 7 day 5-6 embryos and 2 were PGS normal. We transferred one in an FET cycle and delivered a healthy baby girl.

I was not assigned a specific nurse [at SDFC], though you get to know everyone pretty well when you’re in for monitoring nearly every day during an IVF cycle. If you find a favorite nurse, you can request to see them at each appointment. Everyone explained what was going on at each appointment and seemed to be on the same page based on my chart...We paid a flat fee for the IVF cycle and one FET cycle. The finance department was very clear and itemized what the associated costs were. Our IUI cycle was paid for by insurance. All monitoring was paid for by insurance. Medication cost was not included in the pricing for the IVF cycle.

How was your experience with Brooke Friedman at San Diego Fertility Center?

Working with Dr. Friedman was great. I felt she listened to our concerns and responded appropriately. She was willing to hear our preferences and give her honest feedback as to what she thought would work best for us. We had a couple of set backs in our time At SDFC (failed IUI, cancelled FET cycle) and it was easy to make follow up appointments with Dr. Friedman to talk about next steps. While we didn’t see Dr. Friedman at every visit, I did feel that if I needed to talk to her she was easy to get in contact with. Ultimately after one unsuccessful IUI and one round of IVF we were able to have our wonderful daughter because of Dr. Friedman.

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Advocate for yourself!!! SDFC is a large clinic. Dr. Friedman was always available when I needed to see her, but I also felt it was on me to follow up after each procedure to set up next steps. Do your research, ask questions and reach out when you need answers.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

In working with Dr. Friedman I felt like she took in all of the information available and tailored a plan for my husband and me to have the greatest chance of success. Throughout our treatment at SDFC I felt both Dr. Friedman and all of the staff were very warm and welcoming. From the finance team to the front desk staff to the nurses and PAs, everyone was incredibly helpful and treated us kindly.

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

We started out with an IUI because we suspected we were only dealing with male factor infertility (poor morphology, high DNA fragmentation). We also weren’t super comfortable immediately jumping into an IVF cycle, so Dr. Friedman felt an IUI or two was an appropriate first step. After 1 unsuccessful IUI (we used clomid I don’t remember if we used a trigger or not) we decided we were ready to pursue IVF. We did one round of IVF with ICSI. We also did TESE in hopes of getting around the high dna fragmentation issue. Because we had also had two naturally conceived miscarriages we opted to do PGS testing as well. From our IVF cycle we got 7 day 5-6 embryos and 2 were PGS normal. We transferred one in an FET cycle and delivered a healthy baby girl.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: MJ )

MJ was my patient coordinator. She was great at getting back in touch with me via email or phone within the same business day. If she was out of the office (this happened a couple of times) another one of the patient coordinators would respond in her place. The nursing staff were all wonderful. I was not assigned a specific nurse, though you get to know everyone pretty well when you’re in for monitoring nearly every day during an IVF cycle. If you find a favorite nurse, you can request to see them at each appointment. Everyone explained what was going on at each appointment and seemed to be on the same page based on my chart.

Describe your experience with San Diego Fertility Center.

Initially getting an appointment at SDFC was difficult, and I’m still not totally sure why. It took calling 3-4 times to get an appointment set up. Once I was in though getting appointments was easy. SDFC is a large clinic which is both a strength and weakness. They see a lot of patients and have a lot of experience and multiple well regarded physicians, which I see as a strength. However because they see so many patients much of the actual day to day during a cycle is managed by the nursing staff. I was fine with this, but could see how some patients might see this as a weakness. If you want to not “feel like a number” you have to advocate for yourself and directly ask for what you need.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

We paid a flat fee for the IVF cycle and one FET cycle. The finance department was very clear and itemized what the associated costs were. Our IUI cycle was paid for by insurance. All monitoring was paid for by insurance. Medication cost was not included in the pricing for the IVF cycle.

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Friedman strongly suggested eSET which we agreed with. I was 30 at the time of embryo transfer and Dr. Friedman felt that transferring two embryos (PGS normal) would have an incredibly high chance of twins which would be harder on everyone. We completely agreed with her recommendation.

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Successful

IVF

Donor Eggs

Surrogacy

Ashkenazi Jewish

Income $200K - $499K

Doctor

Only Doc Seen

Strongly Recommends

Successful

Review of

IVF using my sperm and donor eggs, fresh transfer of embryo [with Dr. Susanna Park]...was extremely compassionate, courteous and excellent in all respects. She told me and my surrogate exactly what to expect. The entire process was seamless and pleasant for my surrogate and myself and resulted in a successful pregnancy confirmed by ultrasound after the first transfer.

IVF using my sperm and donor eggs, fresh transfer of embryo [at San Diego Fertility Center]...Sara York [nurse] was excellent in every respect, was an excellent communicator and courteously, expeditiously and compassionately resolved all issues...The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!

How was your experience with Susanna Park at San Diego Fertility Center?

Sr. Susanna Park was extremely compassionate, courteous and excellent in all respects. She told me and my surrogate exactly what to expect. The entire process was seamless and pleasant for my surrogate and myself and resulted in a successful pregnancy confirmed by ultrasound after the first transfer.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Be completely confident that you will receive excellent, compassionate and courteous care in all respects!

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

I had an extremely outstanding experience with San Diego Fertility Clinic in all respects!!! I am a single man who is going to have a baby with a gestational surrogate. The entire process proceeded very quick;y and expeditiously from the.start. The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

IVF using my sperm and donor eggs, fresh transfer of embryo

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: SaraSara)

Sara York was excellent in every respect, was an excellent communicator and courteously, expeditiously and compassionately resolved all issues.

Describe your experience with San Diego Fertility Center.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

Very roughly recall $20,000 to $30,000 for everything including additional transfers if needed

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

We discussed the pros and cons of each and decided on single embryo transfer as the safest approach.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Compassion

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, Successful

Age 34 - 35

2 IVF

Endometriosis

Uterine Fibroids

European

Income $100K - $199K

2nd of 2 Docs

Strongly Recommends

Successful

Review of

From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle...never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.

staff [at San Diego Fertility Center] (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind...I had the best, most personable experience with Jenn and Monica [nurses], especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protoc

How was your experience with Sandy Chuan at San Diego Fertility Center?

From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle (after a previous experience with another provider in NC that was awful). Dr. Chuan never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Don't be afraid to ask questions - use this amazing resource as an opportunity to never feel like you are being "a bother" to a provider ever again.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan and her staff (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

Dr. Chuan utilized my previous IVF records and our consult to adjust a care plan for my IVF egg retrieval and frozen transfer cycle. She is more on the conservative side when it comes to her treatment and while I was not a fan of the additional injections at the time, I knew in my heart she recommended it for success. What I really like about Dr. Chuan is she did not just do an IVF cycle and leave it at that. She really cared to find the root of the problem, which for me was also endometriosis and fibroids, which she treated quickly and efficiently. In any previous IVF experiences, I had been shuffled around to different doctors when I did not meet a classic IVF response. Dr. Chuan never made me feel like she was going to just send me back to my OB-GYN or primary care doctor - she truly is a fertility specialist and does not just focus her energy on the high dollar IVF cycles.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn and Monica)

It is hard to write a review on the Temecula staff without getting emotional. I had the best, most personable experience with Jenn and Monica, especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protocols and medication, performed any in-office procedures and ultrasounds, delivered all my health information precisely and accurately and I always knew I was in good hands. I never felt like I was in a doctor's office, it always felt like I was visiting friends who truly cared and were rooting for my success from day 1. They make you feel like you are the only patient in their care. I do not know how they can do that for hundreds of people but they do! I especially liked that I felt I really had a 'team'; I saw the same people every single time and that consistency was essential.

Describe your experience with San Diego Fertility Center.

SDFC works like a well-oiled machine. If someone does not have an answer, they immediately can redirect you to someone that does. I made all of my appointments through Myrna and I never had a difficult time finding an appt time that would work with my schedule, and she made everything quick and easy. I am SO grateful that SDFC offers satellite offices. All other major procedures were performed in the San Diego office which is beautiful and state-of -the-art. The offices are clean and beautiful, and all the staff I encountered were great.

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Chuan spent a lot of time with me on a phone consult to discuss my options of transferring embryos. We discussed the pros and cons, she recommended me to a genetic counselor (which was FABULOUS and helped me to understand so much more), and she made me feel like the decision was ultimately up to me. She was supportive of transferring two embryos, when in the past clinics have said only those over the age of 40 can do so, as long as they were all a healthy quality, and she told me when she was uncomfortable with one of my choices. I respected her decision and we were successful for the first time ever.

What specific things went wrong at San Diego Fertility Center?

Failed to send your chart to another clinic

Describe the specific things that went wrong at San Diego Fertility Center.

I only had one minor problem with having records transferred to my OB-GYN. It was the second records request (the initial one was immediate and perfect) and I sent it via email. Once I followed up it was corrected that day.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2019, Successful

Age 39 - 41

1 IVF

Poor Egg Quality

Recurrent Pregnancy Loss

Unexplained

European

East Asian

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Friedman always spoke to me respectfully and professionally, empathizing with my situation while also being honest about the pros and cons of the different treatment options for my situation. ... Dr. Friedman is a compassionate, trustworthy, and professional. ... She never pressured me. ... First embryo transfer cycle was cancelled as my uterine lining was not optimal thickness. She prescribed medications to help thicken my lining for the next cycle which worked.

The clinic's [San Diego Fertility Center] strengths are the great people that work there. One weakness is that they are sometimes very booked to the point that you can end up waiting longer than expected to be seen. ... I pre-paid a flat charge of $17,500 for the entire treatment process. ... I especially appreciated the nurse that planned my egg retrieval cycle as she advised me to get pricing for all of my medications through insurance and retail as sometimes the retail price is significantly lower than through insurance.

How was your experience with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman is a compassionate, trustworthy, and professional. She made me feel comfortable and presented all my treatment options with the pros and cons so I always felt like I was making a fully informed decision. She never pressured me.

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Ask questions if you don't understand something. Be open and honest about your expectations and take your time to weigh the pros and cons.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman always spoke to me respectfully and professionally, empathizing with my situation while also being honest about the pros and cons of the different treatment options for my situation.

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

First embryo transfer cycle was cancelled as my uterine lining was not optimal thickness. She prescribed medications to help thicken my lining for the next cycle which worked.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Marissela McKee)

All of the nursing staff was great. They made me feel at ease and were always willing to take the time to answer my questions or address any concerns. I especially appreciated the nurse that planned my egg retrieval cycle as she advised me to get pricing for all of my medications through insurance and retail as sometimes the retail price is significantly lower than through insurance. I think I saved at least 50% on my medications following this advice.

Describe your experience with San Diego Fertility Center.

The clinic's strengths are the great people that work there. One weakness is that they are sometimes very booked to the point that you can end up waiting longer than expected to be seen. This only happened on a few occasions but it would have been nice to be called if they are running behind so that I didn't leave work just to sit in the waiting room for 30-40 minutes.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

I pre-paid a flat charge of $17,500 for the entire treatment process. This was given as the best option to control costs as I would not have to pay anything more. They would refund any amounts that my insurance covered. My insurance only covered the visits at the office and not the embryology lab or surgery center so I only got refunded about $775.

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

We made it clear from the beginning that we only wanted one embryo transferred as we only wanted one child and did not want to take the risk of multiples. She fully supported our decision.

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2019, Unknown Success

Age 31 - 32

3 IUI

1 IVF

Unexplained

Other

Income $100K - $199K

Operations

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

My only complaint would be that I wish I got to interact with Dr Friedman more. The times I was able to she was understanding, compassionate but also realistic. My favorite interaction with Dr Friedman was our first FET. She seemed so genuinely excited for us and did a great job talking us through all of the steps. ... Dr Friedman preferred we start with one embryo due to the risk of multiples.

Majority of the clinic staff [San Diego Fertility Center] are wonderful and compassionate, but I did have several interactions that I thought could have been handled differently. ... My care coordinator was fine. My only complaint was that there were multiple times I felt like a number rather than a patient. ... The other nurses that handled my monitoring appointments and blood work were all wonderful.

How was your experience with Brooke Friedman at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Just know that you won't interact with her as much as you would assume

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

We first tried 2 clomid IUIs then switched to a another medicine for the 3rd IUI. All 3 resulted in negative pregnancy tests. For my IVF egg retrieval, I did Gonal F and Menopur with Cetrotide. This results in 21 eggs retrieved and 9 frozen embryos. For my FET, I did estrogen and PIO. Transfer was successful but miscarried at 8w+2d.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Marissela Mckee)

My care coordinator was fine. My only complaint was that there were multiple times I felt like a number rather than a patient. It was clear she didnt look at my chart before responding to questions (ex. when I was having issues before my FET and emailed her about them, she responded with something about clomid which I had not been on in months). The other nurses that handled my monitoring appointments and blood work were all wonderful.

Describe your experience with San Diego Fertility Center.

Majority of the clinic staff are wonderful and compassionate, but I did have several interactions that I thought could have been handled differently. I had a front desk girl start to say how she and her husband werent desperate enough yet to start treatments and then immediately caught herself. Days after my miscarriage (right before Christmas) I had staff asking me if I had any fun plans for the holiday. It wasnt mean-spirited but I do feel that in these situations knowing things like that could impact those suffering through a loss should be part of their standard care training. My only other specific complaint was the day we had our ultrasound and found out the baby didnt have a heartbeat anymore. Our nurse that day said it so matter-of-fact and left the room to get the doctor. As they escorted us to the doctors office I saw our nurse setting up for a staff party or something in the break room. Again, this wasnt mean-spirited but I feel like extra caution needs to be taken in these clinics to avoid their patients feeling like numbers. To me, in that extremely emotional moment, seeing the person that had just told me I lost a baby setting up for a party really bothered me. Something as easy as shutting the door to the break room could have avoided that feeling for me, but again, I know there was no bad intent from the staff. I would assume most of the staff have not been through fertility treatments so some of these things that, anywhere else, would never be an issue are felt differently based on what we are going through. Besides these couple instances, we have loved our clinic and the staff.

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr Friedman preferred we start with one embryo due to the risk of multiples. She was open to the conversation of transferring 2 for future transfers.

What specific things went wrong at San Diego Fertility Center?

Provided conflicting information

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Unknown Success

Age 27

IUI

1 IVF

Endometriosis

European

Income $0 - $49K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Because of my chronic condition endometriosis, Dr. Friedman has had very specific protocols for our treatment. She has gone the extra mile to take precautions that will greatly increase our chances of success during our embryo transfer. Specifically, she has recommended extra cycles of hormone therapy to suppress my endometriosis; allowing my body to have the best chance at accepting the embryo during transfer.

It [San Diego Fertility Center] is beautiful, clean, and inviting. The staff is friendly and easy to talk to. Scheduling appointments is painless and they are on top of everything we’ve done along the way. ... Mj [nurse] is warm and welcoming. She always provides detailed information about each phase of our cycle. She is there to answer any questions when needed.

How was your experience with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman is the warmest and kindest person I have ever received care from. From the moment we met, I felt heard and understood. She has provided my husband and I with honest advice and realistic expectations. With her we feel so safe going through our IVF cycle. There hasn’t been one person who hasn’t raved about her to us and we feel so fortunate to have found San Diego Fertility Center. Thank you for being so wonderful!

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

I would advise any prospective patients to trust Dr. Friedman with their journey. She is the best at what she does and her level of care is unmatched.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

From the moment we met Dr. Friedman she welcomed us with open arms. She took the time to learn about our story and medical history before our first consultation and every appointment sense she has come prepared and ready. My specific needs are met time and time again. Her ability to connect on a genuine and individual basis is why we continue to feel human with her instead of just another patient.

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: MJ )

Mj is warm and welcoming. She always provides detailed information about each phase of our cycle. She is there to answer any questions when needed.

Describe your experience with San Diego Fertility Center.

I haven’t found one negative about our center. It is beautiful, clean, and inviting. The staff is friendly and easy to talk to. Scheduling appointments is painless and they are on top of everything we’ve done along the way.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

Our first IVF cycle has cost upwards of $20,000 so far, with medication and appointments.

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Friedman highly recommends transferring only one embryo. Her reasoning stems from the complications that may occur with pregnancies that include multiples. She has also taken into consideration my age and future pregnancies while giving this advice.

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2019, Unknown Success

Age 35 - 36

2 IVF

Diminished Ovarian Reserve

Tubal Blockage

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Park is helpful with explaining your diagnosis and proposed treatment and will sit and answer questions until you are comfortable with next steps. She is honest with her opinions, but when moving forward with treatment she takes patient input seriously and works with you....Due to low egg reserve and both tubes blocked, we did IVF high dose hormones to stimulate the max amount of follicles. Started with Lupron shots morning/night then added in HCG and Follistim at night with an Ovidrel trigger.

San Diego Fertility Clinic is a well oiled machine! All the doctors are friendly and the nurses/staff are helpful with ensuring the process is as comfortable as possible. I can see how people could think that patients are just a “number” from other reviews, but on the other side, we are all here for the same reason and the doctors and nurses are working hard to give everyone a great experience.... A full IVF cycle is $13,500. They do offer embryo banking package, two retrievals and one transfer.

How was your experience with Susanna Park at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

There is so much that goes into IVF so be prepared with questions when you see her. Ultrasounds/bloodwork while doing a retrieval are not permitted by Dr. Park, so your appointments with her need to be used wisely.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Dr. Park was supportive, but realistic, with treatment and expected outcomes. She referenced real cases and she worked through options with us vs. simply prescribing a standard protocol and sending us on our way.

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

Due to low egg reserve and both tubes blocked, we did IVF high dose hormones to stimulate the max amount of follicles. Started with Lupron shots morning/night then added in HCG and Follistim at night with an Ovidrel trigger. We’ve done two rounds. 1st- 4 follicles, 3 mature eggs, 3 fertilized (ICSI), 2 embryos. 2nd- 6 follicles, 6 mature eggs, 6 fertilized (ICSI), 4 embryos.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Janette Rinteria)

Janette was quick to respond to calls or emails and ensured we, as well as Dr. Park, were on the same page.

Describe your experience with San Diego Fertility Center.

San Diego Fertility Clinic is a well oiled machine! All the doctors are friendly and the nurses/staff are helpful with ensuring the process is as comfortable as possible. I can see how people could think that patients are just a “number” from other reviews, but on the other side, we are all here for the same reason and the doctors and nurses are working hard to give everyone a great experience. I think if you do your due diligence and connect with your doctor, you will feel supported and connected throughout the entire process.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

A full IVF cycle is $13,500. They do offer embryo banking package, two retrievals and one transfer.

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

She is pro eSET. Will explain pros/cons, but is open to discussing.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Unknown Success

Age 24

3 IUI

Diminished Ovarian Reserve

Male Factor

Poor Egg Quality

Other

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

We absolutely adore her! We felt she [Dr. Chuan] truly cared about our case individually and she made it very clear what our treatment plan was. We appreciate her honesty when I came to our fertility issues but she was still extremely positive and made us feel like we will leave with a baby either way. She did not push any additional cost on us. When it came to PGS testing she definitely told us the pros and cons and completely left the decision up to us.

I love everything about this clinic [San Diego Fertility] from a to Z. It's clean organized and welcoming! I am midway through our 1st cycle of IVF and at this point I have no complaints. I truly feel that every member of the team loves their job and it makes a huge impact on the energy in the clinic....We are still in the process of qualifying for guaranteed IVF. It is a little bit higher in price than your standard cycle but we feel given our circumstances it is absolutely worth every penny!

How was your experience with Sandy Chuan at San Diego Fertility Center?

We absolutely adore her! We felt she truly cared about our case individually and she made it very clear what our treatment plan was. We appreciate her honesty when I came to our fertility issues but she was still extremely positive and made us feel like we will leave with a baby either way. She did not push any additional cost on us. When it came to PGS testing she definitely told us the pros and cons and completely left the decision up to us. We did not at all feel pressured to spend more money then we already were

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Give yourself a few hours for your consultation because she does not at all make you Feel rushed at all! We got individual time with her and the nurse and the financial advisor

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

She brought us straight to her office for our initial consultation and spent a great amount of time explaining everything to us step-by-step and asking if we had any questions along the way.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)

Jenn is always so easy to reach if I have any questions at all. Every time I have gone in for blood work I have not had to wait and she already has everything set up and ready to go to get me in-and-out. I have very poor veins and it normally takes a few sticks to get blood but Jen can always get it 1st try!

Describe your experience with San Diego Fertility Center.

I love everything about this clinic from a to Z. It's clean organized and welcoming! I am midway through our 1st cycle of IVF and at this point I have no complaints. I truly feel that every member of the team loves their job and it makes a huge impact on the energy in the clinic.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

We are still in the process of qualifying for guaranteed IVF. It is a little bit higher in price than your standard cycle but we feel given our circumstances it is absolutely worth every penny!

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

I would say it definitely goes case by case. She does both however we are only 23 years old and have never been pregnant so in our case she said she will transfer one embryo a few times and depending on results she may go to two

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2019, Successful

Age 34 - 36

IVF

Donor Eggs

Surrogacy

East Asian

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

LGBTQ

Strongly Recommends

Successful

Review of

She [Dr. Susanna Park] was patient, kind and easy to understand with a fun, easy going, approachable manner. She seemed genuinely interested in learning about our family's needs and wanting to get to know us on a personal level. Despite her busy schedule, we never felt rushed or hurried. She was a fantastic communicator and brought great infectious, enthusiasm. She was super LGBTQ+ affirming and competent.

What started out as a difficult journey, proved to be a tremendous joy filled with the kindness of many people [at San Diego Fertility Center]...Excellent team [of nurses]! 10s across the board. Competence expressed at every visit and with each communication...Clinic is clean, respectful, kind, compassionate and competent. We felt well taken care of the entire journey! Everyone was top notch and you leave feeling well supported. I can see why people travel from all over the world to work with Dr. Park and her team. We flew in from NC and despite our long distance, everyone was fantastic at coordinating all the little and big details.

How was your experience with Susanna Park at San Diego Fertility Center?

Dr. Park was a stand out - not just in fertility treatment experiences, but in relation to ALL medical and healthcare treatment settings. She was patient, kind and easy to understand with a fun, easy going, approachable manner. She seemed genuinely interested in learning about our family's needs and wanting to get to know us on a personal level. Despite her busy schedule, we never felt rushed or hurried. She was a fantastic communicator and brought great infectious, enthusiasm. She was super LGBTQ+ affirming and competent.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Show up with an easy mind, open heart and your important questions.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Dr. Park carefully explained everything in a patient, easy to understand manner and appeared genuinely glad to explain things in great detail as requested. She provided great follow up and was very accessible. She ensured we felt comfortable with our team and was with us 100% of the journey along the way. We felt so lucky to be paired with her. Getting to this point was filled with so much pain and anguish and finding her and SDFC was a relief and great joy for our family. What started out as a difficult journey, proved to be a tremendous joy filled with the kindness of many people.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Elina Kjetselberg)

Excellent team! 10s across the board. Competence expressed at every visit and with each communication.

Describe your experience with San Diego Fertility Center.

Clinic is clean, respectful, kind, compassionate and competent. We felt well taken care of the entire journey! Everyone was top notch and you leave feeling well supported. I can see why people travel from all over the world to work with Dr. Park and her team. We flew in from NC and despite our long distance, everyone was fantastic at coordinating all the little and big details.

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Park following the standards of the ORM recommended a single Embryo transfer based on our circumstances.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Kettel San Diego Fertility Center

2019, Successful

Age 34

2 IUI

Donor Sperm

European

Income $50K - $99K

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Dr. Kettle was very professional and explained the entire process clearly and honestly. He was also very upfront about how IUI procedure goes and was very honest about success rates...For my first cycle we tried it without any hormones and were unfortunately not successful. For the second round [he] reassessed and I was put on Clomid and estrogen. After taking those my follicles got to the correct size and we were able to do our second round of IUI and we’re successful

They [San Diego Fertility Center staff] communicate everything they are doing and seeing really well. They are the ones you will see the most and truly treat you as if you’re the only patient they see. They always took time to answer my questions and I never felt rushed...The actual procedure we did cost a little over $700 and then you pay $250 for 5 ultrasounds that you will need to track your ovulation and follicle size. If you are using a sperm donor or need to keep sperm at their location they keep it in their lab for free for up to a year. We did two cycles of IUI so in total we spent around 2,000 plus the cost of my medication.

How was your experience with Michael Kettel at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?

If you’re just starting this process remember that everyone’s journey to parenthood is different. Don’t compare other people’s results or experiences to your own. It will drive you crazy! And know that the doctors and nurses at San Diego fertility center will do everything they can to help you get to where you want to be. What I liked about Dr. Kettle is he doesn’t like to give you a lot of hormones if you don’t need them. But every cycle they reassess and put a different plan in place as you go.

During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?

From the day we sat down with Dr. Kettle for our consultation and we explained how long we had been trying to conceive and where we were at in our fertility journey, Dr. Kettle got us started right away. It was apparent that he sympathized with our personal experience with infertility and didn’t want us to have to wait to become a family any longer. We felt like he really listened to us and thoroughly explained the process. It was really refreshing.

Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.

For my first cycle we tried it without any hormones and were unfortunately not successful. For the second round Dr. Kettle reassessed and I was put on Clomid and estrogen. After taking those my follicles got to the correct size and we were able to do our second round of IUI and we’re successful! We are now expecting our first baby in about 5 weeks.

Describe your experience with the nursing staff at San Diego Fertility Center.

The nursing staff is absolutely fantastic. They communicate everything they are doing and seeing really well. They are the ones you will see the most and truly treat you as if you’re the only patient they see. They always took time to answer my questions and I never felt rushed.

Describe your experience with San Diego Fertility Center.

The clinic is really lovely, clean, and well organized. They always remembered my name when we came in and I really appreciated that. I haven’t listed any weaknesses here because in the course of our 3 year journey trying to find a doctor that fit for us, by the time we found SD Fertility Center they got us through this process so quickly and didn’t waste any time. They were exactly what we were looking for. We couldn’t be happier.

Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.

We did IUI with some medication assistance. The actual procedure we did cost a little over $700 and then you pay $250 for 5 ultrasounds that you will need to track your ovulation and follicle size. If you are using a sperm donor or need to keep sperm at their location they keep it in their lab for free for up to a year. We did two cycles of IUI so in total we spent around 2,000 plus the cost of my medication.

Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

I did not do embryo transfer nor did we discuss it so I have no opinion.

Doctor

Michael Kettel

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Kettel San Diego Fertility Center

2018 - 2019, Successful

IUI

1 IVF

Tubal Blockage

Uterine Fibroids

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Chuan acted as a compassionate listener. She effectively listed to my wife's needs, requests, fears, etc and responded with great empathy and willingness to support her in any way to maximize comfort while optimizing our fertility strategy...She quite effectively communicated all processes, options, and risks. She immediately gained our trust, and through the multi-month process, we felt we were in very good hands. We also felt as though we could speak to her at any time if/when we had any questions or concerns. On more than one occasion, we were able to schedule candid phone conversations, on the same day as our request.

[The nursing staff at San Diego Fertility Center was] Always warm, welcoming, and with a smile to do their best to bring comfort and ease to otherwise anxious moments...Their billing team worked diligently with my insurance plan, which was not an easy task. They showed perseverance to work with my plan to establish a pricing plan which we could adhere to...The receptionists were not only helpful, but such wonderfully compassionate people. On time. We actually looked forward to our visits. The staff made the process very easy for us, as all services needed were all under one roof. Beautiful setting. Good coffee.

How was your experience with Sandy Chuan at San Diego Fertility Center?

Extraordinarily compassionate, and eager to listen to our unique circumstances and fertility strategy. She quite effectively communicated all processes, options, and risks. She immediately gained our trust, and through the multi-month process, we felt we were in very good hands. We also felt as though we could speak to her at any time if/when we had any questions or concerns. On more than one occasion, we were able to schedule candid phone conversations, on the same day as our request. Initiating these services, I expected our Dr to act in a one-dimensional role as a service provider. Our expectations were vastly exceeded as we not only found an excellent provider in Dr. Chuan, but also found an engaging partner and thoughtful teammate through the entire process.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Start here.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Describe your experience with the nursing staff at San Diego Fertility Center.

Always warm, welcoming, and with a smile to do their best to bring comfort and ease to otherwise anxious moments.

Describe your experience with San Diego Fertility Center.

The receptionists were not only helpful, but such wonderfully compassionate people. On time. We actually looked forward to our visits. The staff made the process very easy for us, as all services needed were all under one roof. Beautiful setting. Good coffee.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

Their billing team worked diligently with my insurance plan, which was not an easy task. They showed perseverance to work with my plan to establish a pricing plan which we could adhere to.

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

We agreed that as we had a good number of embryo candidates to select from, and we only wanted 1 birth, that we would perform one transfer at a time. Coupled with relative motherly youth, we found success only after a couple attempts.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2019, Successful

Age 33 - 34

1 IVF

Diminished Ovarian Reserve

Uterine Fibroids

Prefer not to answer

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Park has the best bedside manner of any doctor I've ever met. She is so energetic, positive, and happy and she brings that into each appointment with her. Her energy always made us feel positive. After our first transfer failed, and we had our consultation she was truly in pain with us. She is compassionate and it shows...For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.

she [nurse at San Diego Fertility Center] was always very good at returning my emails promptly...Approximately $27, 000 for two embryo transfers, one egg retrieval, PGS testing, and endometrial scratch biopsy...Very nice office. Top quality staff. Clinic strengths: they have the best techniques and use up to date procedures. Weaknesses: I honestly have no complaints. This clinic is top of the line... For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.

How was your experience with Susanna Park at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Trust her even when things don't go as planned.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Dr. Park has a great bedside manner and truly cares about her patients. I felt like she liked us and she was excited for our treatments. I saw a few other NP's while under their care and on of their bedside manner was terrible in comparison...with her I truly felt like a number and just another body she has to do a vaginal exam on. Dr. Park is truly heaven sent and we are privileged that she was our fertility Doctor because we now have our twins.

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

For the egg retrieval I used: gonal F 450 IU, Leuprolide, dilute hCG, ovidrel. For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: I don't remember her name)

I worked with Janet as the MA and she was always very good at returning my emails promptly. My primary nurse was also very responsive.

Describe your experience with San Diego Fertility Center.

Very nice office. Top quality staff. Clinic strengths: they have the best techniques and use up to date procedures. Weaknesses: I honestly have no complaints. This clinic is top of the line and I can't submit this response unless it is 200 characters so I am typing more to make that requirement.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

Approximately $27, 000 for two embryo transfers, one egg retrieval, PGS testing, and endometrial scratch biopsy.

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

She did not have any strong preference from single vs multiple. She did educate on the risks of multiples but she was not concerned. We transferred two embryos with each transfer

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2018, Unknown Success

Age 44 - 48

2 IVF

2 Egg Freezing (cancer)

Donor Eggs

Surrogacy

Cancer

Other

Black or African-American

Income $50K - $99K

2nd of 2 Docs

LGBTQ

Strongly Recommends

Success w/ Doc Not sure

Review of

She [Dr. Susanna Park] listened to our story sympathetically and worked collaboratively with us about our treatment plan. She has continued to remain interested in our family and has always been warm and welcoming when we contact her. We have never felt like we were being a nuisance...a very open, warm and knowledgable Physician who has her patients best interest at heart. She has always been available to talk with us, even when she was on maternity leave.She even sourced some of our medication free of charge! When you speak with Susanna, it is like speaking with a friend, she never tries to lord her knowledge over you.

Very modern and friendly clinic [San Diego Fertility Center]. The rooms are roomy and private and you feel that you are their only patient. The location is also great. One can have an IVF vacation as there is lots to do and see...She [nurse] was always quick to give us any updates and responded very quickly to our emails. She was a bit officious but not overbearingly so...Although it is one of the higher priced clinics, we felt we had value for money. We also were gifted some of our medication by the clinic which brought the costs down

How was your experience with Susanna Park at San Diego Fertility Center?

Susanna is a very open, warm and knowledgable Physician who has her patients best interest at heart. She has always been available to talk with us, even when she was on maternity leave.She even sourced some of our medication free of charge! When you speak with Susanna, it is like speaking with a friend, she never tries to lord her knowledge over you.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Be open and honest with her. Let her know your worries and concerns, ask her to explain anything you don't understand as she will always give you a listening ear and take on board anything you suggest. She also will always break things down to a level that you can understand.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

She listened to our story sympathetically and worked collaboratively with us about our treatment plan. She has continued to remain interested in our family and has always been warm and welcoming when we contact her. We have never felt like we were being a nuisance.

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

in addition to the hormones, she added phospholipids, Endometrial scratch and implantation HCG. This got us pregnant first attempt with her

Describe your experience with your nurse at San Diego Fertility Center.

She was always quick to give us any updates and responded very quickly to our emails. She was a bit officious but not overbearingly so

Describe your experience with San Diego Fertility Center.

Very modern and friendly clinic. The rooms are roomy and private and you feel that you are their only patient. The location is also great. One can have an IVF vacation as there is lots to do and see. I cannot fault it.

Describe your experience with your monitoring appointments at San Diego Fertility Center.

As we lived far away we had our USS done local to us

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

Although it is one of the higher priced clinics, we felt we had value for money. We also were gifted some of our medication by the clinic which brought the costs down

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

She will discuss your options, the pros and cons and give you her preferred option to decide. She will leave you to make an informed choice.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2018, Unsuccessful

Age 42 - 44

2 IUI

1 IVF

Poor Egg Quality

European

Native American

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Dr. Park has always been kind and positive during my appointments with her.... She made me comfortable about the entire process. I have been going to the clinic for over two years. My husband and I first started with IUIs. Those weren’t successful, but Dr. Park kept a positive attitude towards us going on with IVF with my own eggs (at age 43).... I was first on birth control and the on Menopur and Gonal F and Cetrotide. I got 13 eggs, 8 were mature and fertilized....

All of the staff members at San Diego Fertility are great. I have been working with Dr. Park off and on for a couple years. Even between treatments, I could email her nurse, Janette, and get an answer back within 24 hours....San Diego Fertility Center’s strengths: doctors work together every day to discuss patients’ protocols.... Weaknesses: not as affordable as other clinics. Website could use more information on it.

How was your experience with Susanna Park at San Diego Fertility Center?

Dr. Park is a positive person. She made me comfortable about the entire process. I have been going to the clinic for over two years. My husband and I first started with IUIs. Those weren’t successful, but Dr. Park kept a positive attitude towards us going on with IVF with my own eggs (at age 43).

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Keep in mind you won’t see her at every visit. However, the nurses are really nice.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Dr. Park has always been kind and positive during my appointments with her. After deciding that my husband and I were going to try IVF, I called several other clinics. Dr. Park was the most positive of the doctors I spoke with.

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

For IUIs, I used Femara and a trigger shot. One IUI was canceled due to ovulating to soon while on Femara, and I did get pregnant that cycle. Unfortunately, the pregnancy didn’t stick. My IvF experience, which was my last cycle, I was first on birth control and the on Menopur and Gonal F and Cetrotide. I got 13 eggs, 8 were mature and fertilized. None of them made it to Day 5.

Describe your experience with your nurse at San Diego Fertility Center.

All of the staff members at San Diego Fertility are great. I have been working with Dr. Park off and on for a couple years. Even between treatments, I could email her nurse, Janette, and get an answer back within 24 hours. I feel the communication between nurses and me, the patient, has been excellent. Another plus is that many of the nurses and the coordinators have been here for years. The staff seems very happy working for this clinic.

Describe your experience with San Diego Fertility Center.

San Diego Fertility Center’s strengths: doctors work together every day to discuss patients’ protocols. Nurses and coordinators know what they are doing and communicate well. They have a few clinics around San Diego County, making everything more accessible. The clinics have been moved/upgraded in the past year. You feel like you are getting what you paid for. Staff seem happy to work there. Open to doing IVF patients at an older age. Weaknesses: not as affordable as other clinics. Website could use more information on it. If you want a boutique clinic, this one isn’t for you.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

San Diego Fertility Center gives you all the costs up front. Each IUI was $700, plus meds. For my IVF, I did the Success Guarantee Program. I had to qualify for it. It is $22,000 for egg Retrieval’s and any FETs after from the frozen embryos from that cycle. Being over 40, when it failed, I get 60% of that money back. I paid about $6,000 for my IVF meds. A cycle of IVF is about $12,000.

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Park seems flexible with using 1, 2, or possibly 3.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Mission Valley

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2018, Successful

Age 33 - 34

IVF

Donor Eggs

Donor Sperm

Other

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Get to know [Dr. Said Daneshmand's] assistant - she's the key to his calendar!...I was a surrogate under his care and he made me feel just as important as the intended parent and the embryos...very simple and effective protocol. Also, during transfer he had a great strategy for the procedure and made sure the location was just right. We transferred two embyros and I was pregnant with a singleton the first IVF cycle, having a beautiful baby boy in October of that same year.

Michelle [nurse at San Diego Fertility Center] was always reachable and treated me well! We connected on a personal level and she always knew my name when I walked in. I felt like she was truly invested in my process and seeing me through the entire way...Driving to San Diego was tough, but luckily I was able to go to a satellite clinic in Temecula which cut my driving time down by half. They all took the time to get to know me and all staff, from the front desk, to the phlebotomist to the nurse and doctor, were all fantastic.

How was your experience with Said Daneshmand at San Diego Fertility Center?

Dr. Daneshmand has found his calling and true passion in life. I was a surrogate under his care and he made me feel just as important as the intended parent and the embryos. He's a personable guy that makes you feel very important and at ease. Whenever I had a question he was only a phone call away and the day of the transfer I felt so comfortable in his care. He explained the procedure from start to finish before we even started. The intended parent had so many questions and he took the time to answer each and every one, as if he had all the time in the world.

What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?

Get to know his assistant - she's the key to his calendar! :)

During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?

While I only met Dr. Daneshmand for the FET, he was personable and available by phone whenever I needed him. He walked me through several potential miscarriage scares and always put me at ease during the process.

Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.

Estradiol tablets and Progesterone in Fish Oil - very simple and effective protocol. Also, during transfer he had a great strategy for the procedure and made sure the location was just right. We transferred two embyros and I was pregnant with a singleton the first IVF cycle, having a beautiful baby boy in October of that same year.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Michelle Walsh)

Michelle was always reachable and treated me well! We connected on a personal level and she always knew my name when I walked in. I felt like she was truly invested in my process and seeing me through the entire way.

Describe your experience with San Diego Fertility Center.

Driving to San Diego was tough, but luckily I was able to go to a satellite clinic in Temecula which cut my driving time down by half. They all took the time to get to know me and all staff, from the front desk, to the phlebotomist to the nurse and doctor, were all fantastic.

Describe Said Daneshmand's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

He recommended 2-embryos be transferred with a 70% success rate that one would take (which is exactly what happened).

Doctor

Said Daneshmand

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2018, Unknown Success

Age 37 - 38

4 IUI

2 IVF

Donor Eggs

Diminished Ovarian Reserve

Unexplained

European

Income $200K - $499K

Sales Representative

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr Friedman is the best. She is committed to helping patients build their families, she is open to new suggestions and ideas if you have them from your own research. She is extremely supportive and knowledgeable and we felt confident in her ability to advise us.... Dr Friedman was always open to discussing options that I had read about and was able to definitively give her opinions on the best course of action for me. Dr Friedman was also available to communicate with by email so if I had any questions I could ask her directly at any time.

This clinic is wonderful. I went through multiple rounds of IVF with my own eggs and now am moving to a donor- when I first moved to a donor I researched all of the clinics in the Us that had an in house donor program and SDFC is by far the best. This is a clean, friendly, high end clinic that treats you like an individual and a priority. I recommend this clinic to people whenever possible.... Each cycle is about $13k plus medications- my meds were over $10K per cycle.

How was your experience with Brooke Friedman at San Diego Fertility Center?

I feel like this is a repetitive question as I just wrote an answer to this question about Dr Friedman. Dr Friedman has been very supportive through all of my fertility treatments. I was her patient for IVF only and she always made my husband and myself very comfortable in her knowledge of what we were going through. One of the first things she told us was that she was there to help us build our family and that really put our minds at ease. Dr Friedman was always open to discussing options that I had read about and was able to definitively give her opinions on the best course of action for me. Dr Friedman was also available to communicate with by email so if I had any questions I could ask her directly at any time. I would trust Dr Friedman with my life and recommend to anyone looking for an amazing fertility doctor.

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Don’t be afraid to ask all of your questions even ones that seem crazy or far out there! Dr Friedman was really patient answering questions about many different protocols I had read about and it made me feel confident in the protocol we ended up going with because I understood and wasn’t second guessing myself.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

My first cycle started with BCP and went on to add Menopur, Gonal F and then Cetrotide. I had 7 eggs retrieved with 6 mature. One highly graded blast and it was abnormal. For my second cycle we intended to prep with Estrace but I ended up with large ovarian cysts. My second cycle also resulted in one abnormal embryo but less eggs. For this one I wish we had waited longer to make sure the cysts were not affecting the cycle at all.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: MJ )

Nursing staff was wondering. Always friendly and encouraging and professional.

Describe your experience with San Diego Fertility Center.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

Each cycle is about $13k plus medications- my meds were over $10K per cycle.

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

My doctor will allow me to transfer 2 embryos if we want twins but we need to sign off that we understand the risks. Given her advice I think k we will only transfer one however for prospective parents that want twins. Dr Friedman will allow 2.

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2018, Unknown Success

Age 36 - 37

2 IVF

Poor Egg Quality

Tubal Blockage

Unexplained

European

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Friedman has a great bedside manner and is positive and encouraging without being overly optimistic. She will spend the time to answer all of your questions without making you feel like a number at the clinic and always remembered things about our past treatment even when significant time had passed. She is open to altering plans and treatments if things don't work the first time. She always responds to emails and calls with important news

SD Fertility is a well-oiled machine. They have a beautiful facility and many of the MAs and nurses have been there for a long time. I have always had a good experience with communication and visits. The front office staff, MAs, and ultrasound nurses are great.... She [Dr. Friedman] calls patients with good or bad news herself (not her nursing staff). She was warm and truly cares about her patients.... Costs are more expensive than other clinics.

How was your experience with Brooke Friedman at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Generally, I would do your research but trust her knowledge. After going through a couple years of IVF, I know a lot more now than I did when I first started. Be informed with any protocol and treatments that any doctor gives you so you know what questions to ask, but remember that they have had years of training and trust that they are doing what is in your best interest.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman took the time to explain aspects of treatments with us, answered our questions without making us feel as though we shouldn't ask them, and always weighed pros and cons with us. She was quick to answer emails and when we had questions that were too long to be answered via email, was always willing to set up a phone appointment with us. She calls patients with good or bad news herself (not her nursing staff). She was warm and truly cares about her patients.

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

The first retrieval round was standard with 250 gonal f, 75 menopur, and centrotide with an HCG co-trigger, second round we changed the protocol due to egg quality and decreased the gonal f and added HGH for part of the cycle with a lupron trigger.

Describe your experience with San Diego Fertility Center.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

Costs are more expensive than other clinics.

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Friedman strongly prefers ESET for PGS tested embryos. She is open to transferring more, but prefers ESET. I don't know what she would recommend for non-PGS tested embryos.

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018, Successful

Age 28

Anovulation

PCOS

Tubal Blockage

European

Latinx

Native American

Income $100K - $199K

2nd of 2 Docs

Strongly Recommends

Successful

Review of

We had our first meeting and we just talked for an hour, she [Dr. Friedman] was so sweet + let us cry while we told her about how hard infertility + miscarrying had been. ... She is warm + kind but knows her stuff. Is a great listener + great communicator. ... I needed to get the Fallopian tube blockage test, go on bc to start a period, take lupromen, get ultrasounds, ovidrel shot and then timed intercourse.

The front desk people [San Diego Fertility Center] could have been a little more warm and inviting. The clinic was very nice + clean. Great decor and always got into appts quickly. ... MJ [nurse]was so good at her job. Had all the paperwork lined up. Calls + emails were answered promptly. I received a lot of info the first appt and was confused and she didn’t mind going over it all again the next day on the phone with me. Very sweet.

How was your experience with Brooke Friedman at San Diego Fertility Center?

She was honestly a dream. I was so nervous fertility clinics just wanted to take my money, but she said she could have me pregnant in 4 months, and it was almost to the day that she said that we had our 4 week ultra sound with her... the front desk asked if we minded if our appt would be pushed back a bit because dr Friedman really wanted to do the ultrasound. So sweet.

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Don’t hold back, tell her everything. She is warm + kind but knows her stuff. Is a great listener + great communicator.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

We had our first meeting and we just talked for an hour, she was so sweet + let us cry while we told her about how hard infertility + miscarrying had been. Her nurse, MJ, gave us her cell phone number in case we needed to ask questions when they were closed. Unreal!

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

I needed to get the Fallopian tube blockage test, go on bc to start a period, take lupromen, get ultrasounds, ovidrel shot and then timed intercourse.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Yes! MJ was so amazing )

MJ was so good at her job. Had all the paperwork lined up. Calls + emails were answered promptly. I received a lot of info the first appt and was confused and she didn’t mind going over it all again the next day on the phone with me. Very sweet.

Describe your experience with San Diego Fertility Center.

There was assigned parking spots for the clinic and jolly ranchers which was a plus. The front desk people could have been a little more warm and inviting. The clinic was very nice + clean. Great decor and always got into appts quickly.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

I got a referral for the fallopian blockage test, I don’t remember the price. But the sperm sample was $125. And then we spend $400 for the ultrasounds before the ovidrel shot.

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018, Successful

Age 28

IUI

1 IVF

Unexplained

European

Income $0 - $49K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr Chuan always made me feel like she had all the time in the world for me. She always knew the details of our case and had a warm bedside manner. ... Dr Chuan would always visit before and after any procedure. She would explain in detail before the procedure started and also go over the details and results afterwards. She always had a smile on her face and had compassion and understanding for ALL of my many questions!

This clinic [San Diego Fertility Center] is informative, understanding, detailed, clean and friendly. I have followed up since we have been released from them and they still remember me and take my calls and follow up on the baby. ... We did the success guarantee program which was $21,915.00. ... Jen was my primary nurse. ... She was always available by phone or email and I would always get a response before the end of the day.

How was your experience with Sandy Chuan at San Diego Fertility Center?

Dr Chuan would always visit before and after any procedure. She would explain in detail before the procedure started and also go over the details and results afterwards. She always had a smile on her face and had compassion and understanding for ALL of my many questions!

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

As with any doctor, have all of your questions and concerned prepared before an appointment as her time is valuable and you want to make sure she can address everything at your appointment with her.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Dr Chuan always made me feel like she had all the time in the world for me. She always knew the details of our case and had a warm bedside manner.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

She chose the IVF for us as we had very fertile numbers. She chose and suggested that we just transfer 1 embryo as she felt transferring 2 could result in a higher risk pregnancy and since we had fertile numbers she thought there would be a good chance both would take. During injections for the egg retrieval, she put me on cetritide so that my body would not ovulate on its own.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer)

Jen was my primary nurse. She is always so helpful and informative. She always encouraged me and answered all of my questions. She was always available by phone or email and I would always get a response before the end of the day.

Describe your experience with San Diego Fertility Center.

This clinic is informative, understanding, detailed, clean and friendly. I have followed up since we have been released from them and they still remember me and take my calls and follow up on the baby. I feel like they were a huge part of our journey and I am so thankful for them!

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

We did the success guarantee program which was $21,915.00. This program was also refundable by a percentage each cycle.

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

We are glad that we listened to her suggestion to just transfer 1 embryo as it was a successful pregnancy and I wouldn't have wanted a higher risk pregnancy carrying multiples.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2017, Successful

Age 34 - 35

10 IUI

1 IVF

Donor Sperm

PCOS

Unexplained

Other

Income $100K - $199K

Graphic Designer

4th of 4 Docs

LGBTQ

Strongly Recommends

Successful

Review of

Dr. Friedman is extremely bright and knowledgeable in her field. Right from the start she made us feel very comfortable (we are an LGBT couple) and we felt an immediate connection and trust with her...Being able to email her directly with questions was amazing. She not only answered everything I would ask (and I had a lot of questions), she responds in the same day which is HUGE when you are going through fertility treatment...Dr. Friedman really personalized my care and made me feel like she genuinely cared about my partner's and my goals, wants, and needs. I knew without a doubt that Dr. Friedman knew who I was and my case every time I had to contact her.

As a clinic everyone there [at San Diego Fertility Clinic] is very friendly and patient and understanding. The only thing that kind of frustrated me a little bit is that you have to talk to a lot of different people rather than their be 1 liaison that you work with...The IUI cycles were around $700 per cycle. The IVF cycle if you do single cycle is around $13,500 and we chose to do success guarantee which was $22,465...On the plus side, they ALL use email (I love emailing rather than calling) so I was able to email all the coordinators about everything.

How was your experience with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman is extremely bright and knowledgeable in her field. Right from the start she made us feel very comfortable (we are an LGBT couple) and we felt an immediate connection and trust with her. We had full faith in every decision or opinion she gave and could feel that she genuinely cared about us. She is also extremely warm and compassionate and is also very calming and reassuring. I wish that Dr. Friedman could be my doctor for everything, she is by far the best doctor I have ever seen.

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Being able to email her directly with questions was amazing. She not only answered everything I would ask (and I had a lot of questions), she responds in the same day which is HUGE when you are going through fertility treatment.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman really personalized my care and made me feel like she genuinely cared about my partner's and my goals, wants, and needs. I knew without a doubt that Dr. Friedman knew who I was and my case every time I had to contact her. She quickly responded to any questions I had as well as would call me to wish me luck on everything.

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

When we came to Dr. Friedman I had already tried 8 IUI's without a single one resulting in a pregnancy. I have PCOS, am a lesbian, and was using frozen donor sperm. I also had tried everything from fertility meds (clomid and letrozole) to injectables (follistim and hcg trigger shots) and progesterone suppositories. I had had some positive physical changes (ie: lost weight, less stress, more stable cycle) and wanted to try IUI at least once or twice before making the big plunge to IVF. Dr. Friedman was in full support of this, she believed there was the possibility that IUI could work and understood my reason for wanting to try. After the 2nd try when it did not work I appreciated that she was honest in telling me her opinion on why she thought the IUI's weren't working and why IVF would have a much better chance and she was supportive of either decision we made. We ended up deciding to go with IVF retrieval and FET instead of trying a 3rd IUI with her (would have been my 11th IUI total). She confidently believed we would get pregnant on our first FET. We had a minor road bump right before the transfer (I ended up having uterine polyps and had to have them surgically removed) but then everything went smoothly with our embryo transfer (we transferred 1 by choice) and I am happy to say we are currently almost 10 weeks pregnant after our first try.

Describe your experience with the nursing staff at San Diego Fertility Center.

Some of them are fantastic, a couple of them weren't as warm in their bedside manner but then again that could be because we were spoiled by how lovely Dr. Friedman is. Some of them were a little disorganized and lost some of my forms but I made copies for myself so it wasn't a big deal to me.

Describe your experience with San Diego Fertility Center.

As a clinic everyone there is very friendly and patient and understanding. The only thing that kind of frustrated me a little bit is that you have to talk to a lot of different people rather than their be 1 liaison that you work with. For example, you speak to coordinator to arrange your meds, 1 coordinator to arrange your insurance, 1 coordinator to arrange your financials and billing, 1 coordinator to train you on your meds, 1 coordinator to set up your calendar, and then the medical assistant to the actual doctor. There were times this was frustrating for me and I wished that I could just contact 1 person to take care of all of that and arrange with all those coordinators themselves. I'm not sure if this is usually how all clinics work or not. On the plus side, they ALL use email (I love emailing rather than calling) so I was able to email all the coordinators about everything.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

The IUI cycles were around $700 per cycle. The IVF cycle if you do single cycle is around $13,500 and we chose to do success guarantee which was $22,465.

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

We were very adamant about not wanting to multiples, obviously if we somehow ended up with multiples we would not complain but we preferred to have a singleton. Other doctors I have seen push to transfer more than 1 embryo to increase your chances and Dr. Friedman was in complete and total support of us transferring only 1 embryo at a time. We are so grateful that her vision and ours were completely on the same page.

What specific things went wrong at San Diego Fertility Center?

Lost paperwork

Describe the specific things that went wrong at San Diego Fertility Center.

One of the nurses lost a set of my documents but I had copies for myself so it ended up not being a big deal.

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, Successful

Age 26

1 IVF

PCOS

Latinx

Income $50K - $99K

1st of 3 Docs

Strongly Recommends

Successful

Review of

He [Dr. Daneshmand] really took his time ordering all of the right tests and getting a clear idea of where are problem areas were. He was concerned about my health so while undergoing treatment he really stayed on top of my mess to avoid over stimulation ... He has this way of explaining things, and this warmth and sincerity that makes you feel like he’s with you every step of the way

They are some of the most kind and compassionate people you will ever come across in the medical field ...The entire staff was amazing, infertility is already heartbreaking to deal with. They understand that at SDFC and show nothing but compassion ... Aww qualified for their success guarantee program. You basically spend $30K but it guarantees a live birth up to 72 hours or use of all of your embryos, if love birth is not achieved you are refunded a portion of the cost

How was your experience with Said Daneshmand at San Diego Fertility Center?

He really took his time ordering all of the right tests and getting a clear idea of where are problem areas were. He was concerned about my health so while undergoing treatment he really stayed on top of my mess to avoid over stimulation

What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?

Have faith in him, he truly knows what he is doing

During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?

From the moment we had our consultation to the day we got a positive pregnancy test, Dr. Daneshmand was nothing short of amazing, He has this way of explaining things, and this warmth and sincerity that makes you feel like he’s with you every step of the way

Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.

SHG stimming: Menopur/ Gonal-F Trigger: Lupron Birth control to prep my lining Progesterone in oil injections before transfer and until 12 weeks of gestation

Describe your experience with the nursing staff at San Diego Fertility Center.

The entire staff was amazing, infertility is already heartbreaking to deal with. They understand that at SDFC and show nothing but compassion

Describe your experience with San Diego Fertility Center.

My only complaint is that I didn’t find this facility sooner we spent 7 years ttc. This facility made our lifelong dream of becoming parents come true. They are some of the most kind and compassionate people you will ever come across in the medical field

Describe the costs associated with your care under Said Daneshmand at San Diego Fertility Center.

Aww qualified for their success guarantee program. You basically spend $30K but it guarantees a live birth up to 72 hours or use of all of your embryos, if love birth is not achieved you are refunded a portion of the cost

Describe Said Daneshmand's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. D was not opposed to us transferring more than one, but he did recommend we only transfer one. To optimize our chances of implantation, and for the fact that multiples puts you at a higher risk

Doctor

Said Daneshmand

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, Unknown Success

Age 50

3 IUI

Egg Freezing

IVF

Donor Eggs

Surrogacy

Male Factor

Recurrent Pregnancy Loss

Other

European

Income $100K - $199K

Lawyer

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

I truly feel she [Dr. Brooke Friedman] wants the best for us in building our family. She was kind, patient and transparent with our chances...detailed in her explanations...Based on her recommendation we turned to surrogacy...has been great in handling my need for every detail and in communicating in a different manner to my husband who just wants the bottom line.

The clinic [San Diego Fertility Center] says they advocate for single transfer, but they believe strongly in individual choice...they are kind and caring. We have been treated like valuable friends who they want to help have a family...[staff] has been the very best to us in helping us with understanding the financial packet...[staff] was amazing in helping us select an egg donor

How was your experience with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman is kind, caring, and detailed in her explanations. We have had horrible luck and a long history there, but she has been then the whole time. We lost two babies - stillborn to two separate surrogates in 2018 and 2019. Dr. Friedman has been amazing in helping us move forward after these devastating losses.

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

I have no advice. Dr. Friedman has been great in handling my need for every detail and in communicating in a different manner to my husband who just wants the bottom line.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

I truly feel she wants the best for us in building our family. She was kind, patient and transparent with our chances. Based on her recommendation we turned to surrogacy.

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

By the time we transferred our care to Dr. Frideman, we only tried one more IVF with donor eggs transferred to me. Then we turned to surrogates. We are still hopeful and have found another lovely surrogate.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Danielle)

Everyone has been lovely. (We just don't have a living baby yet.)

Describe your experience with San Diego Fertility Center.

It seems large and intimidating at first, but they are kind and caring. We have been treated like valuable friends who they want to help have a family. Debbie Goode has been the very best to us in helping us with understanding the financial packet. Jenna Lake was amazing in helping us select an egg donor, and again when we needed another.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

We have undergone treatment with transfers to first me, and then four separate surrogates. I could not begin to break it down. I do know they have a program with a "guarantee" that seemed quite attractive if you qualify.

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

The clinic says they advocate for single transfer, but they believe strongly in individual choice. (We chose single for each transfer.)

Doctor

Brooke Friedman

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2016, Successful

Age 28 - 30

IVF

Male Factor

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of