San Diego Fertility Center

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 16%Don't recommend: 13%8.6
70% strongly recommend
147 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
(858) 794-6363
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
(619) 906-4471
Temecula
44274 George Cushman Court
Temecula, CA 92592
(951) 303-0355
Show 1 more

111 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 21 - 24
Male Factor
European
Income $100K - $199K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sandy Chaun] always remembered our story, our names, and was incredibly comforting and empathetic after our first IVF baby was stillborn. She always had hope for us...We loved every chance we got to see and interact with Dr. Chuan. She was so empathetic, comforting, and calm with myself and my husband regarding our diagnosis and treatment (including the loss of our first daughter when she was stillborn). I loved her informative and truthful but compassionate manner. I highly recommend her & the entire clinic whenever anyone asks!
I loved my entire experience at SDFC. They are great at being open and honest, great communicators, compassionate, and helpful along a tough journey for any hopeful parents-to-be. I think they are wonderful in every area I came accross - from in office appts to surgery center...Jenn [nurse] was just as incredible as Dr. Chuan and always made me feel important and cared for. I would be so sad when she wasn't in office!
How was your experience with Sandy Chuan at San Diego Fertility Center?
We loved every chance we got to see and interact with Dr. Chuan. She was so empathetic, comforting, and calm with myself and my husband regarding our diagnosis and treatment (including the loss of our first daughter when she was stillborn). I loved her informative and truthful but compassionate manner. I highly recommend her & the entire clinic whenever anyone asks!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
To be understanding that she has a lot of patients who need her time, but that her assistant and office are wonderful as she is.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She always remembered our story, our names, and was incredibly comforting and empathetic after our first IVF baby was stillborn. She always had hope for us.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We had 4 embryo transfers and out of all 4, three resulted in a pregnancy.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman)
Jenn was just as incredible as Dr. Chuan and always made me feel important and cared for. I would be so sad when she wasn't in office!
Describe your experience with San Diego Fertility Center.
I loved my entire experience at SDFC. They are great at being open and honest, great communicators, compassionate, and helpful along a tough journey for any hopeful parents-to-be. I think they are wonderful in every area I came accross - from in office appts to surgery center.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I believe my cost for a "success guarantee" cycle was $17,000.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 40 - 41
1 IVF
Donor Eggs
PCOS
Poor Egg Quality
European
Income $100K - $199K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
Don’t be afraid to ask awkward questions. Dr friedman is open and honest and will answer your even craziest questions about any process...Egg retrieval with my eggs led to two embryos that were genetically screened and found nor viable. We switched to donor eggs and were successful with the second implanted embryo...Always felt that I was in the best care...is sympathetic and caring while explaining procedures, expectations and answering questions clearly and concisely...She is not only a great consultant when meeting in her office, she has a great bedside manner and excellent surgical skills.
Egg retrieval with my eggs led to two embryos that were genetically screened and found nor viable [at San Diego Fertility Center]. We switched to donor eggs and were successful with the second implanted embryo...I have bad veins so each visit they’d have to get blood from my hands... they [nurses] were excellent. Ultrasounds and other procedures were handled timely and efficiently and pain free...Organized and easy to get appointments around my work schedule. My questions in person or by email were answered quickly. I liked the settings of the facility as I always felt I was cared for with privacy and compassion. Nothing to recommend to improve.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr friedman is a fantastic doctor. I felt in good hands with all 3 procedures, the last leading to a successful live birth. She is not only a great consultant when meeting in her office, she has a great bedside manner and excellent surgical skills.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Don’t be afraid to ask awkward questions. Dr friedman is open and honest and will answer your even craziest questions about any process
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr friedman is sympathetic and caring while explaining procedures, expectations and answering questions clearly and concisely.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
Egg retrieval with my eggs led to two embryos that were genetically screened and found nor viable. We switched to donor eggs and were successful with the second implanted embryo.
Describe your experience with your nurse at San Diego Fertility Center.
I have bad veins so each visit they’d have to get blood from my hands... they were excellent. Ultrasounds and other procedures were handled timely and efficiently and pain free.
Describe your experience with San Diego Fertility Center.
Organized and easy to get appointments around my work schedule. My questions in person or by email were answered quickly. I liked the settings of the facility as I always felt I was cared for with privacy and compassion. Nothing to recommend to improve.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
$40,009
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Always felt that I was in the best care
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 33 - 35
1 Embryo Freezing
Donor Eggs
Surrogacy
European
Income $100K - $199K
Lawyer
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...caring at a human level to an extent above what anyone could expect...being proactive and reaching out to us.
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...Our surrogate also had a great experience working with SDFC...Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive.
How was your experience with Susanna Park at San Diego Fertility Center?
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr Park was genuine, attentive, treated us warmly - while being at the highest academic level. We spoke to a number of other fertility doctors until we chose to work with Dr Park at SDFC - no one was at this level.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!
Describe your experience with San Diego Fertility Center.
Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive. Our surrogate also had a great experience working with SDFC.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
For the full process, 55K usd, excluding egg donor. Egg donor was 10K. After two negative pregnancy results, we upgraded to an 'unlimited transfer' plan for additionally 10K.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Other
Prefer not to answer
Income $100K - $199K
Entrepreneur
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Chaun] is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr...always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Whether I was in there for my egg retrieval, Transfers, or my D&C, they [staff at San Diego Fertility Center] were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever...Anytime I had a question while at home, Jenn [nurse] was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan is hands down an amazing Dr. She is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This process may not be as easy as you think. Things may not go the way you had planned. Along the way, there’s stuff/issues you may find out about yourself and your body that you weren’t prepared for. Try to go in with an open mind and trust the process and trust the path Dr.Chuan takes you down. She has learned your body and she’s the best person to get you to your goal of having a baby.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan and Jenn Hoffman have been amazing with us. They both always were comforting and sincere every time I saw them. They always were upfront and honest with every question I had, even if it wasn’t what I wanted to hear. They both always went above and beyond to make my husband and I feel comfortable with the not always so comfortable process of IVF. Anytime I had a question while at home, Jenn was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn Hoffman made our IVF journey as comforting as possible. She is always easy to reach and ready for any questions we have. Jenn is compassionate and truly cares about how I’m doing, how I’m feeling, and making sure I always have what I need. Jenn stuck by my side when I found out I was miscarrying on our first IVF cycle. My husband couldn’t go into the clinic, because of covid, so it was comforting having Jenn by my side. Im very excited that I am being promoted to the OB but I can honestly say that I will miss seeing Jenn and Dr.Chuan along the rest of our pregnancy journey. I couldn’t thank them enough!
Describe your experience with San Diego Fertility Center.
The front office is amazing. The girls up front are always so sweet and accommodating. They always answer the phones when I call to ask questions or when I need to make appointments. The staff downstairs in the clinic area are wonderful as well. Whether I was in there for my egg retrieval, Transfers, or my D&C, they were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever and are very happy with the experience we’ve had with them the last 2 years. Thank you SDFC!
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Middle Eastern
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
I trust her [Dr. Susanna Park] and was comfortable with her every step of the way...caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds...doesn’t recommend any treatment or medicine if there is no Science behind it...I asked her if I can transfer two embryos...told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.
Organized and clean and warm and the entire team [at San Diego Fertility Center] are friendly...The lab team are the best...Professional and they respond to our questions all the time...The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us.
How was your experience with Susanna Park at San Diego Fertility Center?
She is an a very knowledgeable doctor and she doesn’t recommend any treatment or medicine if there is no Science behind it . She took the times several times to explain each protocol and advise accordingly . I trust her and was comfortable with her every step of the way .
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She will do her best and use her utmost knowledge to get you to your Dream of having a Baby .
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She have brought us one step closer to our dream of having a family. From our many meetings sitting down with her ,asking a TON of questions, and expressing multiple concerns she was caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds. She were always cheerful and happy, and even during our first unsuccessful cycle you were empathic to our pain. She then offered us options that you believed in, concerns in those options we brought up that did not have scientific independent verification, and ultimately those options she supported resulted in a successful pregnancy.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
She advised to start having antibiotics for 14 days before my transfer . Changed my diet ( gluten free . Diary free . Sugar free ) advised to have acupuncture . Kept me on progesterone shots and estrogens pills . Adjusted my daily supplements ( baby aspirin - prenatals and Vitamin D)
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Hanna Malloy )
Nursed helped us understand our symptoms and what was OK and not OK in our journey. The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us. You answered our medicine questions, understood our prescription needs, and when we needed thing adjusted (1" needles vice 1.5" comes to mind) you remedied our concerns immediately to help us have a better experience during these stressful times.
Describe your experience with San Diego Fertility Center.
It’s the best clinic . Organized and clean and warm and the entire team are friendly . The lab team are the best . Professional and they respond to our questions all the time . I don’t think there is any weakness in this clinic .
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
I have done two cycles . First IVF cycle I paid 30K ( includes egg retrieval , Generic testing . Embryo transfer . ICSI surgery for my husband . Not including meds . Second cycle I only paid for the second embryo transfer and it cost me another 5000$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
During the time preparing for my transfer , I asked her if I can transfer two embryos . She told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Donor Eggs
Surrogacy
Latinx
Income $50K - $99K
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I met her [Dr. Susanna Park] at a conference where her well thought out speech and presentation got my attention...exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing...I did have a miscarriage and after that, [She] was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful...
They [San Diego Fertility Center] provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer...[Dr. Susanna Park] followed up, kept great communication with me and was always very honest about what was going on
How was your experience with Susanna Park at San Diego Fertility Center?
I only saw great strengths with Dr. Park. I met her at a conference where her well thought out speech and presentation got my attention. She exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing and just pure knowledge of what she does was un-questionable.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Enjoy every minute of it and be ready to be kept in the loop with everything throughout the process!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She has truly made me feel like family and for that, I am forever grateful. She followed up, kept great communication with me and was always very honest about what was going on
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Park always had the steps that needed to be done throughout the process. I did have a miscarriage and after that, Dr. Park was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful
Describe your experience with the nursing staff at San Diego Fertility Center.
They were warm and kind, very attentive to what was needed and were clear on the steps and what was coming next and what to expect.
Describe your experience with San Diego Fertility Center.
This clinic has only strengths. They provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
I was out of state so did not do the monitoring appointments there
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Around 40k
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 30
Endometriosis
Male Factor
Other
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Brooke Friedman] treated me for endometriosis even though I didn't have an official diagnosis. After 2 failed transfers with 3 embryos she thought this would help reduce any inflammation...She had excellent bedside manner, took the time necessary to explain things and answer all questions. She was well-versed on my laden factor 5 and knew what was necessary. She also took the extra time during the embryo transfer to make sure I didn't feel rushed and had me drink a bunch of water to have my bladder put pressure on my cervix. This allowed for a more accurate transfer.
Everyone was wonderful and supportive [at San Diego Fertility Center]!...It is a beautiful, state of the art, private clinic. It really helped make this whole experience more enjoyable! Everyone was always very pleasant and helpful and I never had to wait very long to be seen or get an appointment...She [Dr. Brooke Friedman] treated me for endometriosis even though I didn't have an official diagnosis. After 2 failed transfers with 3 embryos she thought this would help reduce any inflammation.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman was a wonderful Doctor! So much so, my husband and I just contacted her about trying for #2! She is extremely patient and caring. She also explains everything to me and my husband but gives us the choice after presenting all the facts.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Fertility issues can be really challenging for many different reasons but you are in great hands!
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
She had excellent bedside manner, took the time necessary to explain things and answer all questions. She was well-versed on my laden factor 5 and knew what was necessary. She also took the extra time during the embryo transfer to make sure I didn't feel rushed and had me drink a bunch of water to have my bladder put pressure on my cervix. This allowed for a more accurate transfer.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
She treated me for endometriosis even though I didn't have an official diagnosis. After 2 failed transfers with 3 embryos she thought this would help reduce any inflammation.
Describe your experience with the nursing staff at San Diego Fertility Center.
Everyone was wonderful and supportive!
Describe your experience with San Diego Fertility Center.
It is a beautiful, state of the art, private clinic. It really helped make this whole experience more enjoyable! Everyone was always very pleasant and helpful and I never had to wait very long to be seen or get an appointment.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
I don't remember. I do know we had insurance coverage for one of the embryo transfers though.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 36 - 38
1 IVF
Male Factor
European
East Asian
Ashkenazi Jewish
Income $100K - $199K
Accountant
Strongly Recommends
Strongly Recommends
Successful
Dr. Park was detailed and patient with us. She was very professional and understanding. When I had concerns she did her best to make me feel better about them. She was honest and caring...The first two cycles included hormone treatments. For the third we tried the same approach, but my body wasn't responding so we ended up doing a natural cycle...Dr. Park explained everything to me in an easy to understand manner. She knew the details of our file, including the names of the twins we loss from the first cycle...
The nursing staff [at San Diego Fertility Center] is great! They were very compassionate and professional. They definitely made me feel comfortable...It was always clean, especially during the pandemic, they did their best to ensure the safety of the patients. The clinic was very professional and the staff was very friendly...Dr. Park was detailed and patient with us. She was very professional and understanding...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park was detailed and patient with us. She was very professional and understanding. When I had concerns she did her best to make me feel better about them. She was honest and caring! She made me feel like she wanted the best for us. After we lost our twins from the first cycle, she insisted that we give it some time for me to heal even though I didn't want to wait. At the time if felt like torture, but later I understood the reasoning and I am glad we followed her guidance.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Trust the process.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park explained everything to me in an easy to understand manner. She knew the details of our file, including the names of the twins we loss from the first cycle.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
The first two cycles included hormone treatments. For the third we tried the same approach, but my body wasn't responding so we ended up doing a natural cycle.
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff is great! They were very compassionate and professional. They definitely made me feel comfortable.
Describe your experience with San Diego Fertility Center.
The clinic was great. It was always clean, especially during the pandemic, they did their best to ensure the safety of the patients. The clinic was very professional and the staff was very friendly!
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 51
Donor Eggs
Surrogacy
European
Engineer
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park is very warm and positive and explains everything in detail...Although she is very busy she always found time when we needed her. She has a team that works very well together. She understand the fears and concerns of the patients and always leaves you with a positive feeling...she is very easy going and clear and precise at the same time....
as non-US residents we were recommended [by San Diego Fertility Center] to do a singleton transfer rather than twins. The reason was that twins have a higher risk of premature birth which can create medical costs that are not covered by the health insurance if you are not a US citizen...egg retrieval, ICSI, embryo freezing, surrogate preparation, embryo transfer. all in approx. 40k$...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was always there for us. Although she is very busy she always found time when we needed her. She has a team that works very well together. She understand the fears and concerns of the patients and always leaves you with a positive feeling.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
You can completely relax as she is very easy going and clear and precise at the same time.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is very warm and positive and explains everything in detail.
Describe your experience with San Diego Fertility Center.
strengths: own egg donor database (saves agency costs) great communication (you do not solely rely on the agency as far as communication is concerned). outstanding lab facilities. no weaknesses identified
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
egg retrieval, ICSI, embryo freezing, surrogate preparation, embryo transfer. all in approx. 40k$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
as non-US residents we were recommended to do a singleton transfer rather than twins. The reason was that twins have a higher risk of premature birth which can create medical costs that are not covered by the health insurance if you are not a US citizen.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
10
NPS
10
Age 39 - 43
6 IVF
6 Embryo Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Sales Representative
Strongly Recommends
Strongly Recommends
Successful
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!...She was great at explaining to you risks vs benefits of multiple embryo transfer...would greet you with a hug a s was so personable.
Overall our experience was great [at San Diego Fertility Centerr]. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!...Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!...Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr Chuan was my favorite! And her staff. They were always so warm and helpful. Dr Chuan would greet you with a hug a s was so personable.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)
Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!
Describe your experience with San Diego Fertility Center.
Overall our experience was great. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
We probably spent a total of almost 100k
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She was great at explaining to you risks vs benefits of multiple embryo transfer.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 38
European
Income $200K - $499K
Lawyer
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Park was extremely nice and kind. She answered all our questions in a timely manner and always made sure that we had a full understanding of the process we were involved in, in addition to any risks associated with having twins through a surrogate...Being a male intended parent, the procedure was limited, but she was extremely nice and clear when talking to and about our surrogate...
Everything was great [at San Diego Fertility Center]. Excellent contact with the staff. Very clear instructions. And outstanding results, since we had twins and still have more embryos in storage. The facility and equipment are top quality. A very impressive team...Ca. 45,000 USD...We wanted twins and therefore transferred two embryos. It worked on the first time...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was extremely nice and kind. She answered all our questions in a timely manner and always made sure that we had a full understanding of the process we were involved in, in addition to any risks associated with having twins through a surrogate
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park was very kind and warm, in addition to being extremely clear as to what the surrogacy process involved. She also gave us all the information we needed in relation to risks associated with trying to have twins. One of the best doctors I have ever met!
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Being a male intended parent, the procedure was limited, but she was extremely nice and clear when talking to and about our surrogate
Describe your experience with San Diego Fertility Center.
Everything was great. Excellent contact with the staff. Very clear instructions. And outstanding results, since we had twins and still have more embryos in storage. The facility and equipment are top quality. A very impressive team
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Ca. 45,000 USD
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We wanted twins and therefore transferred two embryos. It worked on the first time
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5