San Diego Fertility Center

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 16%Don't recommend: 13%8.6
70% strongly recommend
147 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
(858) 794-6363
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
(619) 906-4471
Temecula
44274 George Cushman Court
Temecula, CA 92592
(951) 303-0355
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111 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 35
1 IVF
Unexplained
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
During both our consult and egg retrieval he [Dr. Michael Kettel] was very kind, caring, and realistic. He was always available when questions came up...He also took the time to review my chart from our previous fertility clinic and we could tell he had really studied it and made notes to personalize our treatment plan. He also followed my case really closely during the stims process and at the egg retrieval he knew all about the apts I had with the NP.
[San Diego Fertility Center] Clinic is beautiful! Everyone was very kind. I never waited more than 15 mins for an apt. Apts were always available when needed and they were willing to move things around when work or school conflicts came up. There was sometimes a hold time on the phone when calling to schedule apts, but never more than a few mins.
How was your experience with Michael Kettel at San Diego Fertility Center?
During both our consult and egg retrieval he was very kind, caring, and realistic. He was always available when questions came up during treatment even if we didn’t speak directly to him his nurses could ask him a question and we had an answer usually within an hour or so. He also took the time to review my chart from our previous fertility clinic and we could tell he had really studied it and made notes to personalize our treatment plan. He also followed my case really closely during the stims process and at the egg retrieval he knew all about the apts I had with the NP.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
Be prepared with questions to ask and rest assured that he is following your case and on top of everything from every apt with himself or the NP/PA
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
Dr. Kettle was kind and realistic. He also answered all our questions and spent a lot of time with us during our consult. He also was the first doctor to take the time to ask my husband if he had any questions as well. That spoke volumes to us that he included both of us and made sure both our needs were met.
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
We had done three failed IUI at our first clinic so we started IVF with Dr. Kettle. We did BCP for 3 weeks, 150 IU Gonal F, 75 Menupor, and Omnitrope. We then added cetrotide and increased Menupor to 150 at day 6 of stims. I had an afc of 25 at first scan and had never had injectables before (for IUI we used letrozole) so starting a lower dose and building made sense. Omnitrope because I was worried about egg quality at my age and knowing financially additional egg retrievals were not likely for our family.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Ashley and Amanda)
Nurse coordinator, Ashley, and nurse that works directly with Dr. Kettle Amanda we both great. They answered all my questions and were available by email or phone. All emails were answered usually within an hour but at the latest always same day.
Describe your experience with San Diego Fertility Center.
Clinic is beautiful! Everyone was very kind. I never waited more than 15 mins for an apt. Apts were always available when needed and they were willing to move things around when work or school conflicts came up. There was sometimes a hold time on the phone when calling to schedule apts, but never more than a few mins.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
Monitoring apts were done by NP/PA they did ultrasound and discussed results with you. Then you had your labs drawn and they called you with the results a couple hours later if any protocol changes needed to be made. Apts were on time usually with no wait time at all and the one time I had a wait it was only 10 mins.
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
So far we are just under 30,000 for this IVF cycle including medications, PGT-A testing, egg retrieval, FET transfer, monitoring, and labs
Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We have our FET consult next week. We are still waiting for our PGT-A results. Most likely will be doing eSET due to maternal health concerns and wanting to have the safest pregnancy possible for baby.
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
10
Age 28
Anovulation
Diminished Ovarian Reserve
Other
East Asian
Income $100K - $199K
Operations
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Friedman is by far the most personable and compassionate physician I’ve met through your fertility journey. She immediately made me feel at ease, explained everything in thorough detail, and never makes me feel like I am taking up her time...After our initial consultation, Dr. Friedman had hope that we would be able to try other, less invasive/costly treatments first.
From the beginning, SDFC made me feel welcome by going the extra mile that no other clinic had done - making sure I knew and was connected to my care team immediately, made sure I had access to contact Dr. Friedman’s MA, and gave me upfront information on the costs/worked with me to clear insurance information up...SDFC is state of the art, comfortable yet clean and updated. Staff do a great job of making you feel welcome from the moment you check in. I’ve always been able to get on the schedule for an appointment in a reasonable amount of time and the one time I was asked to reschedule, it was explained to me that Dr. Friedman had to be offsite for an emergency surgery on another patient.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman is by far the most personable and compassionate physician I’ve met through your fertility journey. She immediately made me feel at ease, explained everything in thorough detail, and never makes me feel like I am taking up her time.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
To go in with an open mind. I went in thinking we would immediately have to resort to IVF because of the feedback I’d gotten from other fertility clinics/doctors. After our initial consultation, Dr. Friedman had hope that we would be able to try other, less invasive/costly treatments first.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
I researched many fertility clinics and tried establishing care at two other well known clinics before landing on Dr. Friend man and SDFC. From the beginning, SDFC made me feel welcome by going the extra mile that no other clinic had done - making sure I knew and was connected to my care team immediately, made sure I had access to contact Dr. Friedman’s MA, and gave me upfront information on the costs/worked with me to clear insurance information up.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
Have not started treatments officially yet. Dr. Friedman recommended sperm freezing (husband is in the military and will deploy). She also discussed egg freezing with me (27 with low AMH) for future pregnancies as an option. Treatment plan includes clomid for a few cycles before moving on to IUI.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Irene )
Irene is always very responsive to emails and answers all of my questions clearly and thoroughly. I’ve always been able to get a reply from her within 48 hours.
Describe your experience with San Diego Fertility Center.
SDFC is state of the art, comfortable yet clean and updated. Staff do a great job of making you feel welcome from the moment you check in. I’ve always been able to get on the schedule for an appointment in a reasonable amount of time and the one time I was asked to reschedule, it was explained to me that Dr. Friedman had to be offsite for an emergency surgery on another patient.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
With tricare insurance, I had to meet my $150 annual deductible. Afterwards, my copay kicked in for $35/visit. While diagnostic exams were covered, actual fertility treatments and/or medication will not be covered at all.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
N/A
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
9
Ashkenazi Jewish
Donor Eggs With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park has always taken the time to answer our questions in a thoughtful, honest, respectful, informative, and timely manner...take the time to digest the information you are receiving, take good notes, and follow up with Dr. Park for clarification. She will be happy to take the time to ensure that you feel comfortable in your understanding of the process....
All the staff [at San Diego Fertility Center] are knowledgeable in their respective fields and generally communicate well...Our billing/finance coordinator has been stellar. He is very adept at explaining costs in a clear way so that we are not surprised or confused by expenses, and he is always responsive. Similarly, the egg donation clinic coordinator (managed by the IVF clinic) has gone above and beyond to make sure we were well equipped to select a donor and she helped us through the process at every stage of the process...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. park is an excellent communicator. She takes the time to respond in a timely manner to all our communications and she makes sure we understand what is happening at every stage. We are still in the early stages of our journey with her but we are very excited to be working with her.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
If you are like us and trying to understand the entire process that you will have to go through from the outset, take the time to digest the information you are receiving, take good notes, and follow up with Dr. Park for clarification. She will be happy to take the time to ensure that you feel comfortable in your understanding of the process.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park has always taken the time to answer our questions in a thoughtful, honest, respectful, informative, and timely manner. We are still in the early stages of our journey with her, but so far we have had no complaints and only positive experiences with her.
Describe your experience with your nurse at San Diego Fertility Center.
Generally our experience has been positive however we did have a couple of instances where communications were unclear and it was difficult to get a hold of them to clarify matters.
Describe your experience with San Diego Fertility Center.
All the staff are knowledgeable in their respective fields and generally communicate well. They are always professional and courteous, and we have had very positive interactions with two departments in particular. Our billing/finance coordinator has been stellar. He is very adept at explaining costs in a clear way so that we are not surprised or confused by expenses, and he is always responsive. Similarly, the egg donation clinic coordinator (managed by the IVF clinic) has gone above and beyond to make sure we were well equipped to select a donor and she helped us through the process at every stage of the process.
What specific things went wrong at San Diego Fertility Center?
  • Provided conflicting information
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 36
Anovulation
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
The most knowledgeable trusted and experienced doctor I could ask for! He [Dr. Michael Kettel] always has answers and takes the time to address all concerns. I feel comfortable in one of the most scary situations I’ve ever been in under his care...Wonderful doctor with a wealth of knowledge and mastery in his field
It [San Diego Fertility Center] is immaculate, beautiful, clean and advanced! This was the nicest infertility clinic I’ve ever seen! I do however wish we were able to see the doctors themselves more often. They’re very patient for putting up with all of us who desperately want to have a child...the phlebotomists are INCREDIBLE and the lead nurses are great!
How was your experience with Michael Kettel at San Diego Fertility Center?
The most knowledgeable trusted and experienced doctor I could ask for! He always has answers and takes the time to address all concerns. I feel comfortable in one of the most scary situations I’ve ever been in under his care.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
If he has availability, go see him!
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
Wonderful doctor with a wealth of knowledge and mastery in his field
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
I’ve done 3 IUIs but had trouble ovulating twice before we moved to IVF. I’ve been on gonal f, menopur and cetrotide
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Amanda )
Amanda is great, the phlebotomists are INCREDIBLE and the lead nurses are great!
Describe your experience with San Diego Fertility Center.
It is immaculate, beautiful, clean and advanced! This was the nicest infertility clinic I’ve ever seen! I do however wish we were able to see the doctors themselves more often. They’re very patient for putting up with all of us who desperately want to have a child!
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
25k for one full IVF cycle + meds I believe
Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
They prefer to do a single FET for safety
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 50 - 51
Donor Eggs
Surrogacy
European
Engineer
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park was very easy to talk to, communicated treatment plans, options, and the possible paths, very well. She answered all questions and treated me like a human being. Her staff were a dream to work with. I would highly recommend using Dr Park...Very thoughtful and professional. Listened and communicated well...very prompt and on top of everything
SDFC was easy to work with, were patient, answered all my questions and ensured that I understood. They were clear with the treatment plans and what was coming up next, and were very prompt and on top of everything. Highly recommended...All the staff were super friendly, very helpful, professional and compassionate...About $60k in total, of which about $13k was for an egg donor
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was very easy to talk to, communicated treatment plans, options, and the possible paths, very well. She answered all questions and treated me like a human being. Her staff were a dream to work with. I would highly recommend using Dr Park and the San Diego Fertility Center.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Very thoughtful and professional. Listened and communicated well.
Describe your experience with your nurse at San Diego Fertility Center.
All the staff were super friendly, very helpful, professional and compassionate.
Describe your experience with San Diego Fertility Center.
SDFC was easy to work with, were patient, answered all my questions and ensured that I understood. They were clear with the treatment plans and what was coming up next, and were very prompt and on top of everything. Highly recommended!
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
About $60k in total, of which about $13k was for an egg donor
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Explained the options and let me choose
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 31
1 Egg Freezing
Latinx
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedman has a great bedside manner...I’ve donated eggs before so I knew the process but undergoing it myself I had a lot of questions and she answered all in a respectful and honest way...I would have liked to see her more frequently but every time we did meet she exceeded my expectations...She told me what I was likely to expect based on my medical history
Although the [San Diego Fertility Center] staff was the same, my primary nurse kept changing so it is hard for me to rate since it was always someone different...Strengths: bedside manner, reputation, costs, information and follow up. Weaknesses: I would have liked to have had the same nurse throughout the process...We worked together to determine final costs with billing vs cash payments
How was your experience with Brooke Friedman at San Diego Fertility Center?
I would have liked to see her more frequently but every time we did meet she exceeded my expectations. I will be going back for a second retrieval (in order to increase the number of eggs stored, and no doubt she will be the one I will go with).
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Please ask many questions and also do your research before, this way you know what you are getting into. Go in with neutral expectations because many factors will affect your results.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman has a great bedside manner. I knew to go to her because one of my good friends also went with her and they ended up pregnant. I’ve donated eggs before so I knew the process but undergoing it myself I had a lot of questions and she answered all in a respectful and honest way.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
My treatment was pretty straightforward, I have a non hormonal iud so I could start treatment right away. When I missed dosage for oral birth control she adjusted and I was closely monitored when I started injectables.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Irene Aguilar )
Although the staff was the same, my primary nurse kept changing so it is hard for me to rate since it was always someone different. Regardless the overall staff was great.
Describe your experience with San Diego Fertility Center.
Strengths: bedside manner, reputation, costs, information and follow up. Weaknesses: I would have liked to have had the same nurse throughout the process. Again, not a big complaint since everyone was awesome, just a “nice to have”
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
It was expected, my insurance covered more than I thought which was spectacular. We worked together to determine final costs with billing vs cash payments
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She told me what I was likely to expect based on my medical history and she. I was pretty obsessive about gathering many years worth of medical history which really helped. I was a bit disappointed with the number of eggs frozen but it was a really good number no matter what. It’s human nature to want more in order to up your chances.
What specific things went wrong at San Diego Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at San Diego Fertility Center.
This was mostly after the fact with insurance, billing and payment. There was just some general confusion that could have been resolved faster over the phone but instead happened over email. It’s fine, it was all resolved in the end
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 43
Donor Eggs
Poor Egg Quality
European
Income $500K+
Sales Representative
4th of 4 Docs
6 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Daneshmand] is willing to listen to you and to work with you to make you comfortable with your treatment path and goals. He was my 4th Dr. so I had lots of experience with many doctors and I appreciated that he valued my opinions and thoughts but was also able to help me understand what he felt would work for us and why. He also was always available to me to answer questions after hours. He was excited for us and always in our corner. He is very passionate, and is an expert in his field who truly cares about his patients.
They have a great staff [at San Diego Fertility Center] who are excellent communicators an well organized. It is a big clinic and ran much smoother than some smaller and larger well known clinics I have been to. Weaknesses- maybe that they are large so some people might feel less connected or more like a number however I never had that experience.
How was your experience with Said Daneshmand at San Diego Fertility Center?
Dr. D is so knowledgeable in the field. It was very clear he was up to date on the most current IVF information and studies. He is willing to listen to you and to work with you to make you comfortable with your treatment path and goals. He was my 4th Dr. so I had lots of experience with many doctors and I appreciated that he valued my opinions and thoughts but was also able to help me understand what he felt would work for us and why. He also was always available to me to answer questions after hours. He was excited for us and always in our corner. He is very passionate, and is an expert in his field who truly cares about his patients.
What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?
Run don't walk to see Dr. D, he is so well educated and up to date on all things IVF, he is compassionate and real, and treats his patients like family.
During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?
Dr. D was so personal and friendly. He always took time to talk to us about our lives and things outside of just the IVF world. He always remembered what we did for work and many other small details and would check in on all aspects of our lives at appointments. He was always very prepared at every appointment as well never forgot anything about our past treatment or experience.
Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.
I don't recall all my transfer medications we did use birth control, then estrogen and progesterone in oil for 12 weeks, which is a little longer than some Doctors but I like that he preferred to air on the side of caution with that. I had to have some other testing done prior as it had been over 12 months since my last HSG. I had a successful first transfer and birth as a result of this protocol.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: His primary care coordinator is My)
His primary care coordinator is incredible. She was so responsive to me at all times with any questions and never made any mistakes with scheduling or meds or anything. My nurse was the same way- incredible, kind, sensitive and always available to me.
Describe your experience with San Diego Fertility Center.
They have a great staff who are excellent communicators an well organized. It is a big clinic and ran much smoother than some smaller and larger well known clinics I have been to. Weaknesses- maybe that they are large so some people might feel less connected or more like a number however I never had that experience.
Describe the costs associated with your care under Said Daneshmand at San Diego Fertility Center.
30K for Treatment 15K for donor eggs
Describe Said Daneshmand's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We opted for single embryo since we knew it was PGT Normal. He agreed with that.
10
Doctor
Said Daneshmand
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 36
1 IVF
1 Embryo Freezing
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
2 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I was always able to get in touch with Irene by phone or email. Dr. Friedman was attentive and engaged in my care. She called with the utmost excitement in her voice to tell me I was pregnant following the second transfer I did with her...I did not always see her at my appointments, which is to be expected, but I always knew she was involved in my treatment plan and cared...In my second frozen embryo transfer, which was successful, [she] recommended a 2-month course of Depot Lupron if we wanted to be absolutely sure we had done everything possible, as she suspected I may have had adenomyosis
[San Diego Fertility Center's] greatest strength is their clinical excellence. I switched here because my OBGYN told me their embryology lab is the best of the best, and I would agree. They're at the forefront of the latest protocols and treatments, and they do it all with a very warm bedside manner....Dr. Friedman's nursing staff are truly excellent. Kind, compassionate, and at the top of their game...There was one instance when I received a protocol with dates from one nurse, and then another protocol with other dates from another nurse. This was quickly corrected and all was fine.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman is an amazing doctor - brilliant, knowledgeable, kind and caring. She truly cares about her patients - both their well-being and success. I did not always see her at my appointments, which is to be expected, but I always knew she was involved in my treatment plan and cared.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Definitely choose Dr. Friedman for your fertility care. You will be in the best and most caring hands.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman, her MA Irene, and the entire team at San Diego Fertility Center are incredibly warm and kind, not to mention brilliant and on the cutting-edge of fertility care. I was always able to get in touch with Irene by phone or email. Dr. Friedman was attentive and engaged in my care. She called with the utmost excitement in her voice to tell me I was pregnant following the second transfer I did with her. It's evident she truly cares about her patients.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
In my second frozen embryo transfer, which was successful, Dr. Friedman recommended a 2-month course of Depot Lupron if we wanted to be absolutely sure we had done everything possible, as she suspected I may have had adenomyosis. It may have been that decision that led to a successful transfer, and I will be forever grateful to Dr. Friedman!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Cindy)
Dr. Friedman's nursing staff are truly excellent. Kind, compassionate, and at the top of their game. Cindy was our primary nurse and she was really great. Irene is Dr. Friedman's medical assistant and she served as our care coordinator. I LOVE Irene. She's so incredibly kind and caring, and wonderful about helping take care of all the logistics.
Describe your experience with San Diego Fertility Center.
This clinic's greatest strength is their clinical excellence. I switched here because my OBGYN told me their embryology lab is the best of the best, and I would agree. They're at the forefront of the latest protocols and treatments, and they do it all with a very warm bedside manner.
What specific things went wrong at San Diego Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at San Diego Fertility Center.
There was one instance when I received a protocol with dates from one nurse, and then another protocol with other dates from another nurse. This was quickly corrected and all was fine.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 43
Donor Sperm
European
Income $100K - $199K
Sales Representative
3rd of 3 Docs
2 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
When I found doctor Park at 43, I was hopeless and discouraged after two different doctors had strongly recommended donor eggs, one refusing to treat me without them. From my initial consult with Dr. Park, she was optimistic and positive, thoroughly explaining the protocol she believed could help and how it would be different than my last two rounds. I’m so glad I trusted her,
Dr. Park is my angel. She and her staff [at San Diego Fertility Center] were pleasant, efficient and supported me every step of the way. I can’t thank them enough for my beautiful girl...I was confident that my treated was tailored to my individual needs...[nurse] Cindy was kind detailed and easy to communicate with...After 1 round of IVF and my first transfer I was pregnant
How was your experience with Susanna Park at San Diego Fertility Center?
When I found doctor Park at 43, I was hopeless and discouraged after two different doctors had strongly recommended donor eggs, one refusing to treat me without them. From my initial consult with Dr. Park, she was optimistic and positive, thoroughly explaining the protocol she believed could help and how it would be different than my last two rounds. I’m so glad I trusted her, so much so that I drove down from Orange County for all my appointments. After 1 round of IVF and my first transfer I was pregnant and I’m currently sitting here with my 4 month old daughter. Needless to say Dr. Park is my angel. She and her staff were pleasant, efficient and supported me every step of the way. I can’t thank them enough for my beautiful girl.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Na
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I was confident that my treated was tailored to my individual needs.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Na
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Cindy Christianson )
Cindy was kind detailed and easy to communicate with.
Describe your experience with San Diego Fertility Center.
When I found doctor Park at 43, I was hopeless and discouraged after two different doctors had strongly recommended donor eggs, one refusing to treat me without them. From my initial consult with Dr. Park, she was optimistic and positive, thoroughly explaining the protocol she believed could help and how it would be different than my last two rounds. I’m so glad I trusted her, so much so that I drove down from Orange County for all my appointments. After 1 round of IVF and my first transfer I was pregnant and I’m currently sitting here with my 4 month old daughter. Needless to say Dr. Park is my angel. She and her staff were pleasant, efficient and supported me every step of the way. I can’t thank them enough for my beautiful girl.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Insurance covered some but total out of pocket was approximately 10k plus medication.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Na
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 35
Donor Eggs
Surrogacy
European
Income $200K - $499K
Business Executive
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Park was amazing in accompanying us through this journey, sharing all the information we needed and wanted, providing strong insights based on her experience to support us every steps of the way...has a genuinely human approach in treating her patients, what gave us full confidence we made the right choice in going to her...transparent communication was very helpful to make the best rationale decision in a time that is very emotionally challenging for patients...
We had interactions with Dr Park direclty and a lot of SDFC stakeholder. Each role was very clear and coordination across the different team members was very effective. So navigation was super smooth and guided all the way...Dr Park was very transparent, providing us all the necessary information for us to make the right decisions. She has a genuinely human approach make us 100% certain we made the right choice in selecting her...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was very transparent, providing us all the necessary information for us to make the right decisions. She has a genuinely human approach make us 100% certain we made the right choice in selecting her
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
do not hesitate at all!!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park was amazing in accompanying us through this journey, sharing all the information we needed and wanted, providing strong insights based on her experience to support us every steps of the way. Dr Park has a genuinely human approach in treating her patients, what gave us full confidence we made the right choice in going to her.
Describe your experience with San Diego Fertility Center.
We had interactions with Dr Park direclty and a lot of SDFC stakeholder. Each role was very clear and coordination across the different team members was very effective. So navigation was super smooth and guided all the way, thanks to the great experience from SDFC.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
40k$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Park experience and transparent communication was very helpful to make the best rationale decision in a time that is very emotionally challenging for patients
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 36 - 38
1 IVF
Male Factor
European
East Asian
Ashkenazi Jewish
Income $100K - $199K
Accountant
Strongly Recommends
Strongly Recommends
Successful
Dr. Park was detailed and patient with us. She was very professional and understanding. When I had concerns she did her best to make me feel better about them. She was honest and caring...The first two cycles included hormone treatments. For the third we tried the same approach, but my body wasn't responding so we ended up doing a natural cycle...Dr. Park explained everything to me in an easy to understand manner. She knew the details of our file, including the names of the twins we loss from the first cycle...
The nursing staff [at San Diego Fertility Center] is great! They were very compassionate and professional. They definitely made me feel comfortable...It was always clean, especially during the pandemic, they did their best to ensure the safety of the patients. The clinic was very professional and the staff was very friendly...Dr. Park was detailed and patient with us. She was very professional and understanding...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park was detailed and patient with us. She was very professional and understanding. When I had concerns she did her best to make me feel better about them. She was honest and caring! She made me feel like she wanted the best for us. After we lost our twins from the first cycle, she insisted that we give it some time for me to heal even though I didn't want to wait. At the time if felt like torture, but later I understood the reasoning and I am glad we followed her guidance.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Trust the process.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park explained everything to me in an easy to understand manner. She knew the details of our file, including the names of the twins we loss from the first cycle.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
The first two cycles included hormone treatments. For the third we tried the same approach, but my body wasn't responding so we ended up doing a natural cycle.
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff is great! They were very compassionate and professional. They definitely made me feel comfortable.
Describe your experience with San Diego Fertility Center.
The clinic was great. It was always clean, especially during the pandemic, they did their best to ensure the safety of the patients. The clinic was very professional and the staff was very friendly!
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 51
Donor Eggs
Surrogacy
European
Engineer
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park is very warm and positive and explains everything in detail...Although she is very busy she always found time when we needed her. She has a team that works very well together. She understand the fears and concerns of the patients and always leaves you with a positive feeling...she is very easy going and clear and precise at the same time....
as non-US residents we were recommended [by San Diego Fertility Center] to do a singleton transfer rather than twins. The reason was that twins have a higher risk of premature birth which can create medical costs that are not covered by the health insurance if you are not a US citizen...egg retrieval, ICSI, embryo freezing, surrogate preparation, embryo transfer. all in approx. 40k$...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was always there for us. Although she is very busy she always found time when we needed her. She has a team that works very well together. She understand the fears and concerns of the patients and always leaves you with a positive feeling.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
You can completely relax as she is very easy going and clear and precise at the same time.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is very warm and positive and explains everything in detail.
Describe your experience with San Diego Fertility Center.
strengths: own egg donor database (saves agency costs) great communication (you do not solely rely on the agency as far as communication is concerned). outstanding lab facilities. no weaknesses identified
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
egg retrieval, ICSI, embryo freezing, surrogate preparation, embryo transfer. all in approx. 40k$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
as non-US residents we were recommended to do a singleton transfer rather than twins. The reason was that twins have a higher risk of premature birth which can create medical costs that are not covered by the health insurance if you are not a US citizen.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Donor Eggs
Surrogacy
Ashkenazi Jewish
Income $200K - $499K
Doctor
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
IVF using my sperm and donor eggs, fresh transfer of embryo [with Dr. Susanna Park]...was extremely compassionate, courteous and excellent in all respects. She told me and my surrogate exactly what to expect. The entire process was seamless and pleasant for my surrogate and myself and resulted in a successful pregnancy confirmed by ultrasound after the first transfer.
IVF using my sperm and donor eggs, fresh transfer of embryo [at San Diego Fertility Center]...Sara York [nurse] was excellent in every respect, was an excellent communicator and courteously, expeditiously and compassionately resolved all issues...The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
How was your experience with Susanna Park at San Diego Fertility Center?
Sr. Susanna Park was extremely compassionate, courteous and excellent in all respects. She told me and my surrogate exactly what to expect. The entire process was seamless and pleasant for my surrogate and myself and resulted in a successful pregnancy confirmed by ultrasound after the first transfer.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Be completely confident that you will receive excellent, compassionate and courteous care in all respects!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I had an extremely outstanding experience with San Diego Fertility Clinic in all respects!!! I am a single man who is going to have a baby with a gestational surrogate. The entire process proceeded very quick;y and expeditiously from the.start. The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
IVF using my sperm and donor eggs, fresh transfer of embryo
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: SaraSara)
Sara York was excellent in every respect, was an excellent communicator and courteously, expeditiously and compassionately resolved all issues.
Describe your experience with San Diego Fertility Center.
I had an extremely outstanding experience with San Diego Fertility Clinic in all respects!!! I am a single man who is going to have a baby with a gestational surrogate. The entire process proceeded very quick;y and expeditiously from the.start. The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Very roughly recall $20,000 to $30,000 for everything including additional transfers if needed
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We discussed the pros and cons of each and decided on single embryo transfer as the safest approach.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Endometriosis
Uterine Fibroids
European
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle...never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.
staff [at San Diego Fertility Center] (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind...I had the best, most personable experience with Jenn and Monica [nurses], especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protoc
How was your experience with Sandy Chuan at San Diego Fertility Center?
From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle (after a previous experience with another provider in NC that was awful). Dr. Chuan never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Don't be afraid to ask questions - use this amazing resource as an opportunity to never feel like you are being "a bother" to a provider ever again.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan and her staff (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Chuan utilized my previous IVF records and our consult to adjust a care plan for my IVF egg retrieval and frozen transfer cycle. She is more on the conservative side when it comes to her treatment and while I was not a fan of the additional injections at the time, I knew in my heart she recommended it for success. What I really like about Dr. Chuan is she did not just do an IVF cycle and leave it at that. She really cared to find the root of the problem, which for me was also endometriosis and fibroids, which she treated quickly and efficiently. In any previous IVF experiences, I had been shuffled around to different doctors when I did not meet a classic IVF response. Dr. Chuan never made me feel like she was going to just send me back to my OB-GYN or primary care doctor - she truly is a fertility specialist and does not just focus her energy on the high dollar IVF cycles.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn and Monica)
It is hard to write a review on the Temecula staff without getting emotional. I had the best, most personable experience with Jenn and Monica, especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protocols and medication, performed any in-office procedures and ultrasounds, delivered all my health information precisely and accurately and I always knew I was in good hands. I never felt like I was in a doctor's office, it always felt like I was visiting friends who truly cared and were rooting for my success from day 1. They make you feel like you are the only patient in their care. I do not know how they can do that for hundreds of people but they do! I especially liked that I felt I really had a 'team'; I saw the same people every single time and that consistency was essential.
Describe your experience with San Diego Fertility Center.
SDFC works like a well-oiled machine. If someone does not have an answer, they immediately can redirect you to someone that does. I made all of my appointments through Myrna and I never had a difficult time finding an appt time that would work with my schedule, and she made everything quick and easy. I am SO grateful that SDFC offers satellite offices. All other major procedures were performed in the San Diego office which is beautiful and state-of -the-art. The offices are clean and beautiful, and all the staff I encountered were great.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Chuan spent a lot of time with me on a phone consult to discuss my options of transferring embryos. We discussed the pros and cons, she recommended me to a genetic counselor (which was FABULOUS and helped me to understand so much more), and she made me feel like the decision was ultimately up to me. She was supportive of transferring two embryos, when in the past clinics have said only those over the age of 40 can do so, as long as they were all a healthy quality, and she told me when she was uncomfortable with one of my choices. I respected her decision and we were successful for the first time ever.
What specific things went wrong at San Diego Fertility Center?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at San Diego Fertility Center.
I only had one minor problem with having records transferred to my OB-GYN. It was the second records request (the initial one was immediate and perfect) and I sent it via email. Once I followed up it was corrected that day.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
10
Age 33 - 34
2 IUI
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number...she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place...Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF.
We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k...SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them...
How was your experience with Susanna Park at San Diego Fertility Center?
I am really pleased seeing Dr. Park, she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She will answer all of your questions, so come prepared with anything you want to run by her.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF. I have an auto immune disorder, so she made sure to stay in contact with my endo to ensure my levels were where they needed to be. Waiting transfer
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff is very pleasant and as you go to more appointments you get to know them. There are quite a few you may have interactions with, but that is because it is a big clinic.
Describe your experience with San Diego Fertility Center.
SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
No strong preference, but we only want to transfer one at a time
9
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
10
NPS
10
Age 35 - 38
1 IVF
Endometriosis
Other
South Asian
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success...was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.
[San Diego Fertility Center is a] Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant...22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her treatment plan. She honestly cares and wants you to get pregnant as much as you do.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success.
Describe your experience with San Diego Fertility Center.
Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant. Which are excellent statistically speaking.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 35 - 37
Donor Eggs
Surrogacy
East Asian
Income $100K - $199K
Nurse or HC Services
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
The clinic staff [at San Diego Fertility Center] was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!...Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Don't delay! Move forward with Dr. Park and her team and you will not be disappointed
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
Describe your experience with San Diego Fertility Center.
The clinic staff was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Park recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 41
1 IVF
1 Egg Freezing
1 Embryo Freezing
Diminished Ovarian Reserve
South Asian
Income $500K+
Doctor
3rd of 3 Docs
2 IUI With Other Docs
3 IVF With Other Docs
3 Egg Freezing With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
His [Dr. Said Daneshmand] care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients...thoroughly reviewed ALL of my fertility history and assured me we would be successful...has an expertise in the field that cannot be replicated.
[San Diego Fertility Center] Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized...communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.
How was your experience with Said Daneshmand at San Diego Fertility Center?
Dr. D is a gift to the world of fertility treatments. I wish every women could see him!! As a physician myself, I know how challenging it can be to connect to patients and make them feel heard. Dr. D has an innate ability to connect to patients, and he has an expertise in the field that cannot be replicated. I went to the "top" doctor in NYC before seeing him, and had awful results. When I met Dr. D, thoroughly reviewed ALL of my fertility history and assured me we would be successful. And he was right. I owe him so much!!!
What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?
Go to him earlier rather than later!! Dont waste time at other clinics.
During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?
After undergoing 3 unsuccessful cycles at Cornell in NYC, where I felt like I was being pushed through a factory system and rarely had contact with my doctor, Dr. D was a breath of fresh air!!! His care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients. His assistant, My, is equally as engaged and her communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.
Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.
IVF with gonal F, menopur, dexamethasone. retrieval, ICSI, frozen transfer, no PGTA.
Describe your experience with the nursing staff at San Diego Fertility Center.
Always amazing!!! Always available to answer any questions, even on weekends. If anythign was clear, they explained right away.
Describe your experience with San Diego Fertility Center.
Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized
Describe the costs associated with your care under Said Daneshmand at San Diego Fertility Center.
$15k
10
Doctor
Said Daneshmand
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 37
Latinx
Black or African-American
Income $100K - $199K
Engineer
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park is very personable and understanding of her patients needs and desires. She is extremely knowledgeable and up to speed with the latest and greatest treatments and procedures coming out. She is very in demand, but still takes the time to get back to you...She preferred single embryo transfers because of the high risks to multiple embryos. She simple told us the pros and cons of each and is letting us decide what we wanted to do...is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
Starting this during the quarantine, so I think the situation is a bit different as they rotate their staff around. But everyone [at San Diego Fertility Center] has been very helpful through email and phone. They have been very responsive and answered all of our questions or directed us to someone else within the clinic who would know the answers. So far no cons...Dr. Park is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very personable and understanding of her patients needs and desires. She is extremely knowledgeable and up to speed with the latest and greatest treatments and procedures coming out. She is very in demand, but still takes the time to get back to you.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Make sure you message her, as you can't go wrong.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
Describe your experience with San Diego Fertility Center.
Starting this during the quarantine, so I think the situation is a bit different as they rotate their staff around. But everyone has been very helpful through email and phone. They have been very responsive and answered all of our questions or directed us to someone else within the clinic who would know the answers. So far no cons.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She preferred single embryo transfers because of the high risks to multiple embryos. She simple told us the pros and cons of each and is letting us decide what we wanted to do... we already had in our mind single.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 30 - 31
4 IUI
Donor Sperm
Other
Income $50K - $99K
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I felt very valuable as a patient [of Dr. Susanna Park]...was very compassionate and helpful during every step. She answered all questions I had even when I received 4 negative pregnancy tests from my IUI treatments. During the consultation she explained everything in depth for me to understand and even gave my wife information if she wanted to donate her eggs...I used IUI with clomid and ovidrel injections.
The clinic [San Diego Fertility Center] remembers the patients. I walk through the door and the receptionist knew my name after a few visits. All the love and care the staff shows you, makes you feel so happy. The downfall is when you need a weekend appointment and you have to travel to Del Mar where that staff may not know you like the others do...[the nurses are] The absolute best. They always had a smile and showed so much joy for you during your visits. They were all wishing and hoping for a positive pregnancy every time.
How was your experience with Susanna Park at San Diego Fertility Center?
Susanna Park was very compassionate and helpful during every step. She answered all questions I had even when I received 4 negative pregnancy tests from my IUI treatments. During the consultation she explained everything in depth for me to understand and even gave my wife information if she wanted to donate her eggs.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Ask questions! She is there to help.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I felt very valuable as a patient
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
I used IUI with clomid and ovidrel injections.
Describe your experience with the nursing staff at San Diego Fertility Center.
The absolute best. They always had a smile and showed so much joy for you during your visits. They were all wishing and hoping for a positive pregnancy every time.
Describe your experience with San Diego Fertility Center.
The clinic remembers the patients. I walk through the door and the receptionist knew my name after a few visits. All the love and care the staff shows you, makes you feel so happy. The downfall is when you need a weekend appointment and you have to travel to Del Mar where that staff may not know you like the others do.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
IUI treatments are 700 each time
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 37
Diminished Ovarian Reserve
Male Factor
Other
European
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Susanna Park's] very patient and good at explaining things in a way that everyone can understand...She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying...She made us feel very comfortable and even explained things to us with drawings, pictures and diagrams. She encouraged us and we loved that she also works very closely with our fertility acupuncture clinic we go to.
So far, it [San Diego Fertility Center] seems to be very clean and welcoming. The front desk staff are always very sweet. Anytime we have sent an email, we have always gotten a prompt response! So far there have not been any weaknesses that I can think of since we haven’t actually started our cycle yet...Our Mini IVF was broken down into different categories. I think the cost before meds would be about $15K...[Dr. Susanna Park's] very patient and good at explaining things in a way that everyone can understand...She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying...She made us feel very comfortable and even explain
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park greeted us with a very warm personality and kind regard. She made us feel very comfortable and even explained things to us with drawings, pictures and diagrams. She encouraged us and we loved that she also works very closely with our fertility acupuncture clinic we go to.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Just ask a lot of questions because she’s very patient and good at explaining things in a way that everyone can understand.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying.
Describe your experience with the nursing staff at San Diego Fertility Center.
We haven’t got that far yet.
Describe your experience with San Diego Fertility Center.
So far, it seems to be very clean and welcoming. The front desk staff are always very sweet. Anytime we have sent an email, we have always gotten a prompt response! So far there have not been any weaknesses that I can think of since we haven’t actually started our cycle yet.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Our Mini IVF was broken down into different categories. I think the cost before meds would be about $15K
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
4 of 5
Scheduling
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 33 - 34
1 IUI
Donor Sperm
Black or African-American
Income $50K - $99K
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
During our consult she [Dr. Sandy Chuan] was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical...Very professional and knowledgeable...She went with the best program for me, not immediately to IVF...I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
I had a HSG performed [at San Diego Fertility Center] along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely...After the second cycle I had a positive pregnancy result...Both [nurses] were very supportive and remembered our names when we came into the office.... For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Very professional and knowledgeable. The staff in her office was the best. Her NP, Monica, and the other assistants, both Jenns included made me and my spouse feel very welcomed. I would recommend her to anyone who is trying to conceive. She went with the best program for me, not immediately to IVF.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Be patient of any setbacks and stay positive! She has your best interest at heart.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
During our consult she was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Monica (NP) and Jenn Hoffman)
Both were very supportive and remembered our names when we came into the office. Their focus was the same as ours and I felt they genuinely cared.
Describe your experience with San Diego Fertility Center.
Easy location to find, clean and new building. Weakness is that is closed the weekends so you have to travel to another office for appointments. There is also no financial counseling on site. Other than those couple of things, the office is big and has an ample amount of rooms to see its patients. The waiting room is well set up as well.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid out of pocket for my expenses. For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Surrogacy
European
Income $50K - $99K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story... preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations...
The clinic [San Diego Fertility Center] is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)...packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park is an amazing doctor, professional and human. She is sweet and knows how to reassure and explains every step very clearly. She answers also emails personally and very properly. She was involved in our journey from day 1 to our baby girl birth and even beyond!!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Go with Dr Park. The clinic is great but I only trust 100% Dr Park among all the doctors.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Stephanie Sahadeo )
Stephanie is a very clear and human nurse. She supported us all along the process and carefully listened to our concerns or fears. She made the things very understandable and makes her sure everything was okay for us. We were able to join her each time we needed even during the weekend. Very supportive, nice and sweet
Describe your experience with San Diego Fertility Center.
The clinic is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Different packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs. The costing was very clear and details : no bad surprise. Main costs were Eggs retrieval procedure and fertilisation including monitoring to prepare, surrogate preparation and monitoring including Medication for one cycle, transfer and PGT if needed. A success garantie package was one of the option we choosen.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Park shared with us the different options : PGT or not, single embryo transfer VS transfer of 2 embryos. She gave us the advantage/disadvantage of each and the associated risks (biopsy of embryos for PGT, twins pregnancy, increase of only few % of pregnancy success if multiple embryos transfer). She preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
Donor Eggs
East Asian
Income $200K - $499K
Investment Banker
IVF With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey...[she] is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that [she] and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.
SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result...There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that Dr Park and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr Park is very approachable. I would recommend watching some of the videos on Youtube and the Men Having Babies website. After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is super friendly and approachable. We very much felt a part of the process even though we are in England and had to have calls via Skype. I was lucky enough to meet Dr Park at a conference when she was in London and even though she didn't know I was going to be there, she instantly knew who I was and was approachable, friendly and open. When we got our embryos she carefully explained each step, the risks and rewards e.g. of testing, etc.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Dr Park provided us with information on IUI, PGT testing and other things through the process. I don't remember the technical specifics but at each stage we were confident that we were equipped with the information we needed to make the right decisions for us.
Describe your experience with the nursing staff at San Diego Fertility Center.
There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.
Describe your experience with San Diego Fertility Center.
SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
The costs were dealt with by the finance department. The structure of the costs were set out with three different streams of programs to choose from.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
As IPs we had decided we only wanted a single transfer so there was no debate around this.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 35 - 36
2 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $500K+
Doctor
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sandy Chuan] has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen...My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
Jenn [nurse at San Diego Fertility Center] was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety...I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan from the moment my husband and I met her for our initial consultation showed us kindness and empathy. It was clear to us she was very invested in her patients and their success. My case was complicated as I had uterine fibroids and Dr Chuan was very honest and said I needed to have a myomectomy before she can do an egg retrieval due to large size of my fibroids. After having my myomectomy I waited 6 weeks before doing my first egg retrieval and only got 2 PgS normal embryos and Dr chuan took time to explain to me and my husband why another retrieval was a good idea. We did another retrieval back to back with much more success and got 5 PGS normal embryos. I had to wait 6 months post myomectomy to do a transfer and with covid was more. When I was finally ready to do a transfer My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her! She knows what she is doing and she wants her patients to succeed.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
When my first transfer was a chemical I felt very sad and I didn’t expect it to fail since was a pgs normal embryo and I had a hysteroscopy before and uterine cavity looked ok. Dr chuan gave me option to Do receptiva test only cause she said due to my fibroids I may have andenomyosis or endometriosis and also did ERA. My receptiva was normal and ERA mildly Prereceptive. She ultimately felt the first transfer failed due to embryo. Next transfer she changed my protocol to Lupron and It was successful. She never gave up even when I wanted to.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety
Describe your experience with San Diego Fertility Center.
Strengths are friendly staff, really nice facility makes you feel VIP, draw their own labs for hormone checks and pregnancy tests, doctors are all professional and nice. Surgery center is downstairs from the clinic so very convenient
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr chuan felt strongly about just doing a elective single embryo transfer as we didn’t want twins due to the stress of my job and we had PGS normal embryos. After first transfer failed I asked her if we should do 2 embryos instead as this would increase my chances and she suggested doing one this time since I had a lot of embryos and if this didn’t work then we can do 2! So glad I listened to her cause now I’m pregnant with one embryo and twins would have been very stressful for me and my husband
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5