San Diego Fertility Center

7 doctors work here

Rated 8.5
Strongly recommend: 71%Neutral: 14%Don't recommend: 15%8.5
71% strongly recommend
137 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.3
9.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.9
9.9
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
(858) 794-6363
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
(619) 906-4471
Temecula
44274 George Cushman Court
Temecula, CA 92592
(951) 303-0355
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104 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
10
10
Age 28
Anovulation
Diminished Ovarian Reserve
Other
East Asian
Income $100K - $199K
Operations
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Friedman is by far the most personable and compassionate physician I’ve met through your fertility journey. She immediately made me feel at ease, explained everything in thorough detail, and never makes me feel like I am taking up her time...After our initial consultation, Dr. Friedman had hope that we would be able to try other, less invasive/costly treatments first.
From the beginning, SDFC made me feel welcome by going the extra mile that no other clinic had done - making sure I knew and was connected to my care team immediately, made sure I had access to contact Dr. Friedman’s MA, and gave me upfront information on the costs/worked with me to clear insurance information up...SDFC is state of the art, comfortable yet clean and updated. Staff do a great job of making you feel welcome from the moment you check in. I’ve always been able to get on the schedule for an appointment in a reasonable amount of time and the one time I was asked to reschedule, it was explained to me that Dr. Friedman had to be offsite for an emergency surgery on another patient.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman is by far the most personable and compassionate physician I’ve met through your fertility journey. She immediately made me feel at ease, explained everything in thorough detail, and never makes me feel like I am taking up her time.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
To go in with an open mind. I went in thinking we would immediately have to resort to IVF because of the feedback I’d gotten from other fertility clinics/doctors. After our initial consultation, Dr. Friedman had hope that we would be able to try other, less invasive/costly treatments first.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
I researched many fertility clinics and tried establishing care at two other well known clinics before landing on Dr. Friend man and SDFC. From the beginning, SDFC made me feel welcome by going the extra mile that no other clinic had done - making sure I knew and was connected to my care team immediately, made sure I had access to contact Dr. Friedman’s MA, and gave me upfront information on the costs/worked with me to clear insurance information up.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
Have not started treatments officially yet. Dr. Friedman recommended sperm freezing (husband is in the military and will deploy). She also discussed egg freezing with me (27 with low AMH) for future pregnancies as an option. Treatment plan includes clomid for a few cycles before moving on to IUI.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Irene )
Irene is always very responsive to emails and answers all of my questions clearly and thoroughly. I’ve always been able to get a reply from her within 48 hours.
Describe your experience with San Diego Fertility Center.
SDFC is state of the art, comfortable yet clean and updated. Staff do a great job of making you feel welcome from the moment you check in. I’ve always been able to get on the schedule for an appointment in a reasonable amount of time and the one time I was asked to reschedule, it was explained to me that Dr. Friedman had to be offsite for an emergency surgery on another patient.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
With tricare insurance, I had to meet my $150 annual deductible. Afterwards, my copay kicked in for $35/visit. While diagnostic exams were covered, actual fertility treatments and/or medication will not be covered at all.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
N/A
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 31
1 Egg Freezing
Latinx
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedman has a great bedside manner...I’ve donated eggs before so I knew the process but undergoing it myself I had a lot of questions and she answered all in a respectful and honest way...I would have liked to see her more frequently but every time we did meet she exceeded my expectations...She told me what I was likely to expect based on my medical history
Although the [San Diego Fertility Center] staff was the same, my primary nurse kept changing so it is hard for me to rate since it was always someone different...Strengths: bedside manner, reputation, costs, information and follow up. Weaknesses: I would have liked to have had the same nurse throughout the process...We worked together to determine final costs with billing vs cash payments
How was your experience with Brooke Friedman at San Diego Fertility Center?
I would have liked to see her more frequently but every time we did meet she exceeded my expectations. I will be going back for a second retrieval (in order to increase the number of eggs stored, and no doubt she will be the one I will go with).
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Please ask many questions and also do your research before, this way you know what you are getting into. Go in with neutral expectations because many factors will affect your results.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman has a great bedside manner. I knew to go to her because one of my good friends also went with her and they ended up pregnant. I’ve donated eggs before so I knew the process but undergoing it myself I had a lot of questions and she answered all in a respectful and honest way.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
My treatment was pretty straightforward, I have a non hormonal iud so I could start treatment right away. When I missed dosage for oral birth control she adjusted and I was closely monitored when I started injectables.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Irene Aguilar )
Although the staff was the same, my primary nurse kept changing so it is hard for me to rate since it was always someone different. Regardless the overall staff was great.
Describe your experience with San Diego Fertility Center.
Strengths: bedside manner, reputation, costs, information and follow up. Weaknesses: I would have liked to have had the same nurse throughout the process. Again, not a big complaint since everyone was awesome, just a “nice to have”
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
It was expected, my insurance covered more than I thought which was spectacular. We worked together to determine final costs with billing vs cash payments
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She told me what I was likely to expect based on my medical history and she. I was pretty obsessive about gathering many years worth of medical history which really helped. I was a bit disappointed with the number of eggs frozen but it was a really good number no matter what. It’s human nature to want more in order to up your chances.
What specific things went wrong at San Diego Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at San Diego Fertility Center.
This was mostly after the fact with insurance, billing and payment. There was just some general confusion that could have been resolved faster over the phone but instead happened over email. It’s fine, it was all resolved in the end
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 35
IVF
Donor Eggs
Surrogacy
European
Income $200K - $499K
Business Executive
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Park was amazing in accompanying us through this journey, sharing all the information we needed and wanted, providing strong insights based on her experience to support us every steps of the way...has a genuinely human approach in treating her patients, what gave us full confidence we made the right choice in going to her...transparent communication was very helpful to make the best rationale decision in a time that is very emotionally challenging for patients...
We had interactions with Dr Park direclty and a lot of SDFC stakeholder. Each role was very clear and coordination across the different team members was very effective. So navigation was super smooth and guided all the way...Dr Park was very transparent, providing us all the necessary information for us to make the right decisions. She has a genuinely human approach make us 100% certain we made the right choice in selecting her...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was very transparent, providing us all the necessary information for us to make the right decisions. She has a genuinely human approach make us 100% certain we made the right choice in selecting her
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
do not hesitate at all!!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park was amazing in accompanying us through this journey, sharing all the information we needed and wanted, providing strong insights based on her experience to support us every steps of the way. Dr Park has a genuinely human approach in treating her patients, what gave us full confidence we made the right choice in going to her.
Describe your experience with San Diego Fertility Center.
We had interactions with Dr Park direclty and a lot of SDFC stakeholder. Each role was very clear and coordination across the different team members was very effective. So navigation was super smooth and guided all the way, thanks to the great experience from SDFC.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
40k$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Park experience and transparent communication was very helpful to make the best rationale decision in a time that is very emotionally challenging for patients
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Age 36 - 38
1 IVF
Male Factor
European
East Asian
Ashkenazi Jewish
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Park was detailed and patient with us. She was very professional and understanding. When I had concerns she did her best to make me feel better about them. She was honest and caring...The first two cycles included hormone treatments. For the third we tried the same approach, but my body wasn't responding so we ended up doing a natural cycle...Dr. Park explained everything to me in an easy to understand manner. She knew the details of our file, including the names of the twins we loss from the first cycle...
The nursing staff [at San Diego Fertility Center] is great! They were very compassionate and professional. They definitely made me feel comfortable...It was always clean, especially during the pandemic, they did their best to ensure the safety of the patients. The clinic was very professional and the staff was very friendly...Dr. Park was detailed and patient with us. She was very professional and understanding...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park was detailed and patient with us. She was very professional and understanding. When I had concerns she did her best to make me feel better about them. She was honest and caring! She made me feel like she wanted the best for us. After we lost our twins from the first cycle, she insisted that we give it some time for me to heal even though I didn't want to wait. At the time if felt like torture, but later I understood the reasoning and I am glad we followed her guidance.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Trust the process.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park explained everything to me in an easy to understand manner. She knew the details of our file, including the names of the twins we loss from the first cycle.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
The first two cycles included hormone treatments. For the third we tried the same approach, but my body wasn't responding so we ended up doing a natural cycle.
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff is great! They were very compassionate and professional. They definitely made me feel comfortable.
Describe your experience with San Diego Fertility Center.
The clinic was great. It was always clean, especially during the pandemic, they did their best to ensure the safety of the patients. The clinic was very professional and the staff was very friendly!
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 51
IVF
Donor Eggs
Surrogacy
European
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Park is very warm and positive and explains everything in detail...Although she is very busy she always found time when we needed her. She has a team that works very well together. She understand the fears and concerns of the patients and always leaves you with a positive feeling...she is very easy going and clear and precise at the same time....
as non-US residents we were recommended [by San Diego Fertility Center] to do a singleton transfer rather than twins. The reason was that twins have a higher risk of premature birth which can create medical costs that are not covered by the health insurance if you are not a US citizen...egg retrieval, ICSI, embryo freezing, surrogate preparation, embryo transfer. all in approx. 40k$...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was always there for us. Although she is very busy she always found time when we needed her. She has a team that works very well together. She understand the fears and concerns of the patients and always leaves you with a positive feeling.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
You can completely relax as she is very easy going and clear and precise at the same time.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is very warm and positive and explains everything in detail.
Describe your experience with San Diego Fertility Center.
strengths: own egg donor database (saves agency costs) great communication (you do not solely rely on the agency as far as communication is concerned). outstanding lab facilities. no weaknesses identified
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
egg retrieval, ICSI, embryo freezing, surrogate preparation, embryo transfer. all in approx. 40k$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
as non-US residents we were recommended to do a singleton transfer rather than twins. The reason was that twins have a higher risk of premature birth which can create medical costs that are not covered by the health insurance if you are not a US citizen.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
9
Age 30 - 31
3 IUI
Unexplained
Other
Other
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Michael Kettel] took the time to listen and thoroughly gather all information in our medical files before jumping quickly on any assumptions...didn’t push the most expensive treatment on us...showed me proof of my endometrioma on ultrasounds. I’ve had a few ultrasounds prior and that was never mentioned but I always knew something was wrong. Other doctors just shrugged it off...very explanatory in any answer he gave and made sure we understood.
[San Diego Fertility Center] provides a high level of privacy, they thoroughly walk you through all processes...also offer seminars to better educate patients. Everything from lab work, consultations, and procedures is all conveniently located in one building...No financing options available...nurse practitioners felt very confident in performing IUI procedures...[phlebotomist] was not as confident and a hard time drawing blood but she was very sweet and apologetic.
How was your experience with Michael Kettel at San Diego Fertility Center?
I felt like he took the time to listen and thoroughly gather all information in our medical files before jumping quickly on any assumptions. He didn’t push the most expensive treatment on us. Instead, he gave us a few different routes to take and let us know if we would be good candidates or not. I felt he was honest. He showed me proof of my endometrioma on ultrasounds. I’ve had a few ultrasounds prior and that was never mentioned but I always knew something was wrong. Other doctors just shrugged it off. He was very explanatory in any answer he gave and made sure we understood.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
Don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
I felt like he genuinely cared and wanted to assist my husband and I in starting our family. He mentioned things that prior doctors never mentioned that made perfect sense. I felt comfortable on the first visit.
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
IUI Cycle 1: letrozole CD 3-7 & Ovidrel (trigger shot). Produced 3 follicles + 14 million sperm count after wash. Pregnancy test= negative IUI Cycle 2: letrozole CD 3-7 & Ovidrel (trigger shot). Produced 3 follicles + 7 million sperm count after wash. Pregnancy test= negative IUI Cycle 3: letrozole CD 3-7 & Ovidrel (trigger shot). Produced 3 follicles + 10 million sperm count after wash. Pregnancy test= negative
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff was great. I felt like the nurse practitioners felt very confident in performing IUI procedures. In turn, that made me feel more at ease. I could tell that when the buses called with my test results they felt bad. They always made me feel like they were on my team and rooting for us. One of the phlebotomist on staff was not as confident and a hard time drawing blood but she was very sweet and apologetic.
Describe your experience with San Diego Fertility Center.
Strengths: SDFC provides a high level of privacy, they thoroughly walk you through all processes, and have highly educated doctors on staff. They also offer seminars to better educate patients. Everything from lab work, consultations, and procedures is all conveniently located in one building. Weaknesses: No financing options available. You have to call in and make all of your own appointments.
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
Each IUI cycle was approximately $700 w/ active duty military discount. Medication was an additional $97.
9
Doctor
Michael Kettel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
IVF
Donor Eggs
Surrogacy
Ashkenazi Jewish
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
IVF using my sperm and donor eggs, fresh transfer of embryo [with Dr. Susanna Park]...was extremely compassionate, courteous and excellent in all respects. She told me and my surrogate exactly what to expect. The entire process was seamless and pleasant for my surrogate and myself and resulted in a successful pregnancy confirmed by ultrasound after the first transfer.
IVF using my sperm and donor eggs, fresh transfer of embryo [at San Diego Fertility Center]...Sara York [nurse] was excellent in every respect, was an excellent communicator and courteously, expeditiously and compassionately resolved all issues...The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
How was your experience with Susanna Park at San Diego Fertility Center?
Sr. Susanna Park was extremely compassionate, courteous and excellent in all respects. She told me and my surrogate exactly what to expect. The entire process was seamless and pleasant for my surrogate and myself and resulted in a successful pregnancy confirmed by ultrasound after the first transfer.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Be completely confident that you will receive excellent, compassionate and courteous care in all respects!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I had an extremely outstanding experience with San Diego Fertility Clinic in all respects!!! I am a single man who is going to have a baby with a gestational surrogate. The entire process proceeded very quick;y and expeditiously from the.start. The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
IVF using my sperm and donor eggs, fresh transfer of embryo
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: SaraSara)
Sara York was excellent in every respect, was an excellent communicator and courteously, expeditiously and compassionately resolved all issues.
Describe your experience with San Diego Fertility Center.
I had an extremely outstanding experience with San Diego Fertility Clinic in all respects!!! I am a single man who is going to have a baby with a gestational surrogate. The entire process proceeded very quick;y and expeditiously from the.start. The entire staff was always very available and extremely courteous and responded very quickly and effectively to all issues. Dr. Park was amazing in all respects!!! She told me and my surrogate exactly what to expect. The process was most pleasant for me and my surrogate and my surrogate became pregnant after the first transfer and her first OB ultrasound looked perfect!
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Very roughly recall $20,000 to $30,000 for everything including additional transfers if needed
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We discussed the pros and cons of each and decided on single embryo transfer as the safest approach.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Compassion
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 34 - 35
2 IVF
Endometriosis
Uterine Fibroids
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle...never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.
staff [at San Diego Fertility Center] (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind...I had the best, most personable experience with Jenn and Monica [nurses], especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protoc
How was your experience with Sandy Chuan at San Diego Fertility Center?
From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle (after a previous experience with another provider in NC that was awful). Dr. Chuan never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Don't be afraid to ask questions - use this amazing resource as an opportunity to never feel like you are being "a bother" to a provider ever again.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan and her staff (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Chuan utilized my previous IVF records and our consult to adjust a care plan for my IVF egg retrieval and frozen transfer cycle. She is more on the conservative side when it comes to her treatment and while I was not a fan of the additional injections at the time, I knew in my heart she recommended it for success. What I really like about Dr. Chuan is she did not just do an IVF cycle and leave it at that. She really cared to find the root of the problem, which for me was also endometriosis and fibroids, which she treated quickly and efficiently. In any previous IVF experiences, I had been shuffled around to different doctors when I did not meet a classic IVF response. Dr. Chuan never made me feel like she was going to just send me back to my OB-GYN or primary care doctor - she truly is a fertility specialist and does not just focus her energy on the high dollar IVF cycles.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn and Monica)
It is hard to write a review on the Temecula staff without getting emotional. I had the best, most personable experience with Jenn and Monica, especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protocols and medication, performed any in-office procedures and ultrasounds, delivered all my health information precisely and accurately and I always knew I was in good hands. I never felt like I was in a doctor's office, it always felt like I was visiting friends who truly cared and were rooting for my success from day 1. They make you feel like you are the only patient in their care. I do not know how they can do that for hundreds of people but they do! I especially liked that I felt I really had a 'team'; I saw the same people every single time and that consistency was essential.
Describe your experience with San Diego Fertility Center.
SDFC works like a well-oiled machine. If someone does not have an answer, they immediately can redirect you to someone that does. I made all of my appointments through Myrna and I never had a difficult time finding an appt time that would work with my schedule, and she made everything quick and easy. I am SO grateful that SDFC offers satellite offices. All other major procedures were performed in the San Diego office which is beautiful and state-of -the-art. The offices are clean and beautiful, and all the staff I encountered were great.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Chuan spent a lot of time with me on a phone consult to discuss my options of transferring embryos. We discussed the pros and cons, she recommended me to a genetic counselor (which was FABULOUS and helped me to understand so much more), and she made me feel like the decision was ultimately up to me. She was supportive of transferring two embryos, when in the past clinics have said only those over the age of 40 can do so, as long as they were all a healthy quality, and she told me when she was uncomfortable with one of my choices. I respected her decision and we were successful for the first time ever.
What specific things went wrong at San Diego Fertility Center?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at San Diego Fertility Center.
I only had one minor problem with having records transferred to my OB-GYN. It was the second records request (the initial one was immediate and perfect) and I sent it via email. Once I followed up it was corrected that day.
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
Temecula
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
9
10
Age 33 - 34
3 IUI
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number...she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place...Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF.
We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k...SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them...
How was your experience with Susanna Park at San Diego Fertility Center?
I am really pleased seeing Dr. Park, she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She will answer all of your questions, so come prepared with anything you want to run by her.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF. I have an auto immune disorder, so she made sure to stay in contact with my endo to ensure my levels were where they needed to be. Waiting transfer
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff is very pleasant and as you go to more appointments you get to know them. There are quite a few you may have interactions with, but that is because it is a big clinic.
Describe your experience with San Diego Fertility Center.
SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
No strong preference, but we only want to transfer one at a time
9
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
10
10
Age 35 - 38
1 IVF
Endometriosis
Other
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success...was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.
[San Diego Fertility Center is a] Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant...22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her treatment plan. She honestly cares and wants you to get pregnant as much as you do.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success.
Describe your experience with San Diego Fertility Center.
Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant. Which are excellent statistically speaking.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
Temecula
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 35 - 37
IVF
Donor Eggs
Surrogacy
East Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
The clinic staff [at San Diego Fertility Center] was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!...Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Don't delay! Move forward with Dr. Park and her team and you will not be disappointed
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
Describe your experience with San Diego Fertility Center.
The clinic staff was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Park recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
10
10
Age 41
2 IUI
4 IVF
4 Egg Freezing
4 Embryo Freezing
Diminished Ovarian Reserve
South Asian
Income $500K+
Doctor
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
His [Dr. Said Daneshmand] care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients...thoroughly reviewed ALL of my fertility history and assured me we would be successful...has an expertise in the field that cannot be replicated.
[San Diego Fertility Center] Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized...communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.
How was your experience with Said Daneshmand at San Diego Fertility Center?
Dr. D is a gift to the world of fertility treatments. I wish every women could see him!! As a physician myself, I know how challenging it can be to connect to patients and make them feel heard. Dr. D has an innate ability to connect to patients, and he has an expertise in the field that cannot be replicated. I went to the "top" doctor in NYC before seeing him, and had awful results. When I met Dr. D, thoroughly reviewed ALL of my fertility history and assured me we would be successful. And he was right. I owe him so much!!!
What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?
Go to him earlier rather than later!! Dont waste time at other clinics.
During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?
After undergoing 3 unsuccessful cycles at Cornell in NYC, where I felt like I was being pushed through a factory system and rarely had contact with my doctor, Dr. D was a breath of fresh air!!! His care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients. His assistant, My, is equally as engaged and her communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.
Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.
IVF with gonal F, menopur, dexamethasone. retrieval, ICSI, frozen transfer, no PGTA.
Describe your experience with the nursing staff at San Diego Fertility Center.
Always amazing!!! Always available to answer any questions, even on weekends. If anythign was clear, they explained right away.
Describe your experience with San Diego Fertility Center.
Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized
Describe the costs associated with your care under Said Daneshmand at San Diego Fertility Center.
$15k
10
Doctor
Said Daneshmand
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 37
Donor Eggs
Surrogacy
Latinx
Black or African-American
Income $100K - $199K
Engineer
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park is very personable and understanding of her patients needs and desires. She is extremely knowledgeable and up to speed with the latest and greatest treatments and procedures coming out. She is very in demand, but still takes the time to get back to you...She preferred single embryo transfers because of the high risks to multiple embryos. She simple told us the pros and cons of each and is letting us decide what we wanted to do...is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
Starting this during the quarantine, so I think the situation is a bit different as they rotate their staff around. But everyone [at San Diego Fertility Center] has been very helpful through email and phone. They have been very responsive and answered all of our questions or directed us to someone else within the clinic who would know the answers. So far no cons...Dr. Park is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very personable and understanding of her patients needs and desires. She is extremely knowledgeable and up to speed with the latest and greatest treatments and procedures coming out. She is very in demand, but still takes the time to get back to you.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Make sure you message her, as you can't go wrong.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
Describe your experience with San Diego Fertility Center.
Starting this during the quarantine, so I think the situation is a bit different as they rotate their staff around. But everyone has been very helpful through email and phone. They have been very responsive and answered all of our questions or directed us to someone else within the clinic who would know the answers. So far no cons.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She preferred single embryo transfers because of the high risks to multiple embryos. She simple told us the pros and cons of each and is letting us decide what we wanted to do... we already had in our mind single.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 30 - 31
4 IUI
Donor Sperm
Other
Income $50K - $99K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I felt very valuable as a patient [of Dr. Susanna Park]...was very compassionate and helpful during every step. She answered all questions I had even when I received 4 negative pregnancy tests from my IUI treatments. During the consultation she explained everything in depth for me to understand and even gave my wife information if she wanted to donate her eggs...I used IUI with clomid and ovidrel injections.
The clinic [San Diego Fertility Center] remembers the patients. I walk through the door and the receptionist knew my name after a few visits. All the love and care the staff shows you, makes you feel so happy. The downfall is when you need a weekend appointment and you have to travel to Del Mar where that staff may not know you like the others do...[the nurses are] The absolute best. They always had a smile and showed so much joy for you during your visits. They were all wishing and hoping for a positive pregnancy every time.
How was your experience with Susanna Park at San Diego Fertility Center?
Susanna Park was very compassionate and helpful during every step. She answered all questions I had even when I received 4 negative pregnancy tests from my IUI treatments. During the consultation she explained everything in depth for me to understand and even gave my wife information if she wanted to donate her eggs.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Ask questions! She is there to help.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I felt very valuable as a patient
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
I used IUI with clomid and ovidrel injections.
Describe your experience with the nursing staff at San Diego Fertility Center.
The absolute best. They always had a smile and showed so much joy for you during your visits. They were all wishing and hoping for a positive pregnancy every time.
Describe your experience with San Diego Fertility Center.
The clinic remembers the patients. I walk through the door and the receptionist knew my name after a few visits. All the love and care the staff shows you, makes you feel so happy. The downfall is when you need a weekend appointment and you have to travel to Del Mar where that staff may not know you like the others do.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
IUI treatments are 700 each time
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
10
Age 37
Diminished Ovarian Reserve
Male Factor
Other
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Susanna Park's] very patient and good at explaining things in a way that everyone can understand...She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying...She made us feel very comfortable and even explained things to us with drawings, pictures and diagrams. She encouraged us and we loved that she also works very closely with our fertility acupuncture clinic we go to.
So far, it [San Diego Fertility Center] seems to be very clean and welcoming. The front desk staff are always very sweet. Anytime we have sent an email, we have always gotten a prompt response! So far there have not been any weaknesses that I can think of since we haven’t actually started our cycle yet...Our Mini IVF was broken down into different categories. I think the cost before meds would be about $15K...[Dr. Susanna Park's] very patient and good at explaining things in a way that everyone can understand...She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying...She made us feel very comfortable and even explain
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park greeted us with a very warm personality and kind regard. She made us feel very comfortable and even explained things to us with drawings, pictures and diagrams. She encouraged us and we loved that she also works very closely with our fertility acupuncture clinic we go to.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Just ask a lot of questions because she’s very patient and good at explaining things in a way that everyone can understand.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying.
Describe your experience with the nursing staff at San Diego Fertility Center.
We haven’t got that far yet.
Describe your experience with San Diego Fertility Center.
So far, it seems to be very clean and welcoming. The front desk staff are always very sweet. Anytime we have sent an email, we have always gotten a prompt response! So far there have not been any weaknesses that I can think of since we haven’t actually started our cycle yet.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Our Mini IVF was broken down into different categories. I think the cost before meds would be about $15K
10
Doctor
Susanna Park
Humanity
Communication
Trustworthiness
Compassion
Explained risks
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
Operations
Scheduling
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 33 - 34
1 IUI
Donor Sperm
Black or African-American
Income $50K - $99K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
During our consult she [Dr. Sandy Chuan] was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical...Very professional and knowledgeable...She went with the best program for me, not immediately to IVF...I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
I had a HSG performed [at San Diego Fertility Center] along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely...After the second cycle I had a positive pregnancy result...Both [nurses] were very supportive and remembered our names when we came into the office.... For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Very professional and knowledgeable. The staff in her office was the best. Her NP, Monica, and the other assistants, both Jenns included made me and my spouse feel very welcomed. I would recommend her to anyone who is trying to conceive. She went with the best program for me, not immediately to IVF.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Be patient of any setbacks and stay positive! She has your best interest at heart.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
During our consult she was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Monica (NP) and Jenn Hoffman)
Both were very supportive and remembered our names when we came into the office. Their focus was the same as ours and I felt they genuinely cared.
Describe your experience with San Diego Fertility Center.
Easy location to find, clean and new building. Weakness is that is closed the weekends so you have to travel to another office for appointments. There is also no financial counseling on site. Other than those couple of things, the office is big and has an ample amount of rooms to see its patients. The waiting room is well set up as well.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid out of pocket for my expenses. For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
Temecula
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 32 - 33
1 IVF
Surrogacy
European
Income $50K - $99K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story... preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations...
The clinic [San Diego Fertility Center] is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)...packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park is an amazing doctor, professional and human. She is sweet and knows how to reassure and explains every step very clearly. She answers also emails personally and very properly. She was involved in our journey from day 1 to our baby girl birth and even beyond!!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Go with Dr Park. The clinic is great but I only trust 100% Dr Park among all the doctors.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Stephanie Sahadeo )
Stephanie is a very clear and human nurse. She supported us all along the process and carefully listened to our concerns or fears. She made the things very understandable and makes her sure everything was okay for us. We were able to join her each time we needed even during the weekend. Very supportive, nice and sweet
Describe your experience with San Diego Fertility Center.
The clinic is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Different packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs. The costing was very clear and details : no bad surprise. Main costs were Eggs retrieval procedure and fertilisation including monitoring to prepare, surrogate preparation and monitoring including Medication for one cycle, transfer and PGT if needed. A success garantie package was one of the option we choosen.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Park shared with us the different options : PGT or not, single embryo transfer VS transfer of 2 embryos. She gave us the advantage/disadvantage of each and the associated risks (biopsy of embryos for PGT, twins pregnancy, increase of only few % of pregnancy success if multiple embryos transfer). She preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 39 - 40
IVF
Donor Eggs
Surrogacy
East Asian
Income $200K - $499K
Investment Banker
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey...[she] is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that [she] and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.
SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result...There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that Dr Park and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr Park is very approachable. I would recommend watching some of the videos on Youtube and the Men Having Babies website. After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is super friendly and approachable. We very much felt a part of the process even though we are in England and had to have calls via Skype. I was lucky enough to meet Dr Park at a conference when she was in London and even though she didn't know I was going to be there, she instantly knew who I was and was approachable, friendly and open. When we got our embryos she carefully explained each step, the risks and rewards e.g. of testing, etc.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Dr Park provided us with information on IUI, PGT testing and other things through the process. I don't remember the technical specifics but at each stage we were confident that we were equipped with the information we needed to make the right decisions for us.
Describe your experience with the nursing staff at San Diego Fertility Center.
There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.
Describe your experience with San Diego Fertility Center.
SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
The costs were dealt with by the finance department. The structure of the costs were set out with three different streams of programs to choose from.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
As IPs we had decided we only wanted a single transfer so there was no debate around this.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 35 - 36
2 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $500K+
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sandy Chuan] has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen...My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
Jenn [nurse at San Diego Fertility Center] was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety...I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan from the moment my husband and I met her for our initial consultation showed us kindness and empathy. It was clear to us she was very invested in her patients and their success. My case was complicated as I had uterine fibroids and Dr Chuan was very honest and said I needed to have a myomectomy before she can do an egg retrieval due to large size of my fibroids. After having my myomectomy I waited 6 weeks before doing my first egg retrieval and only got 2 PgS normal embryos and Dr chuan took time to explain to me and my husband why another retrieval was a good idea. We did another retrieval back to back with much more success and got 5 PGS normal embryos. I had to wait 6 months post myomectomy to do a transfer and with covid was more. When I was finally ready to do a transfer My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her! She knows what she is doing and she wants her patients to succeed.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
When my first transfer was a chemical I felt very sad and I didn’t expect it to fail since was a pgs normal embryo and I had a hysteroscopy before and uterine cavity looked ok. Dr chuan gave me option to Do receptiva test only cause she said due to my fibroids I may have andenomyosis or endometriosis and also did ERA. My receptiva was normal and ERA mildly Prereceptive. She ultimately felt the first transfer failed due to embryo. Next transfer she changed my protocol to Lupron and It was successful. She never gave up even when I wanted to.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety
Describe your experience with San Diego Fertility Center.
Strengths are friendly staff, really nice facility makes you feel VIP, draw their own labs for hormone checks and pregnancy tests, doctors are all professional and nice. Surgery center is downstairs from the clinic so very convenient
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr chuan felt strongly about just doing a elective single embryo transfer as we didn’t want twins due to the stress of my job and we had PGS normal embryos. After first transfer failed I asked her if we should do 2 embryos instead as this would increase my chances and she suggested doing one this time since I had a lot of embryos and if this didn’t work then we can do 2! So glad I listened to her cause now I’m pregnant with one embryo and twins would have been very stressful for me and my husband
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 38 - 40
4 IVF
Donor Eggs
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Chaun] was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself.
SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office...very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions...The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan cares. She cares about you as her patient and is very understanding of what you're going through. She was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself. I remember she wanted everything to be perfect before we went through with the embryo transfer. I did have several cancelled transfers due to my lining not being thick enough and each time Dr. Chuan would apologize and change my protocal slightly to get me the best results. I fondly remember her saying "we only have one", and I knew how important this was to her as it was to me. Her taking her time and waiting until the perfect moment paid off as I had my baby girl in November 2020. She was right when she told me, "it only takes one".
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
As it pertains to purchasing the fertility medication, it's very pricey. I wish I had known I didn't need to purchase everything they noted on the order sheet all at once. As the cycle progresses, Dr. Chuan may increase or decrease certain medications. The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used. I learned you can order just enough to cover you for a couple days at a time and keep calling the pharmacy for a certain amount to last a couple days or through the weekend to ensure you only purchase what you need. It takes extra time and you have to be very organized with what your dosage is and also have to make extra trips to the pharmacy but it ended up saving us thousands of dollars in medication that otherwise would have been leftover.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan and the SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office. They would say hi to me by name and were all very friendly from the ladies at the front desk to the phlebotomists. Most importantly, I had a mini breakdown after my first IVF egg retrieval which resulted in 0 embryos. Dr. Chuan very kindly set aside time to talk to me that very day about my options and what my next steps would be. She was very empathetic to how I was feeling and when she spoke to me, she talked to me like a friend and not just a doctor to patient which I really appreciated. Under Dr. Chuan's care, I felt like she really understood how important this was to me on a personal level and I felt like she was my cheerleader keeping my hopes up when things seemed dire while still managing my expectations. I can't say enough great things about Dr. Chuan and her staff.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
My first IVF cycle, I was a "sandwich" protocol that resulted in low retrieved eggs and 0 embryos. My second IVF cycle was an Antagonist protocol that resulted in more retrieved eggs and 2 embryos however the embryos were not normal. My third protocol used estrace and testosterone gel that resulted in low retrieved eggs however the eggs were better quality. This was the cycle that we had our daughter out of. My last cycle was the antagonist protocol again that resulted in one embryo that was abnormal.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli)
The primary contact I had was with Shannon Martinelli, Dr. Chuan's medical assistant at the Del Mar Clinic. She was great at responding to my many many questions throughly and responded to me very quickly. Everyone I came into contact with was very helpful, kind and knowledgeable.
Describe your experience with San Diego Fertility Center.
The clinic is very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions. I have no complaints with anyone I have came into contact with at this clinic.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid approximately $85,000 for 4 rounds of IVF including medication.
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 37 - 38
4 IUI
1 IVF
Uterine Fibroids
Black or African-American
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I did not see [Dr. Chuan] as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions...compassionate and was never rude or hard to communicate with...also listened to my own suggestions and would give me practical feedback...She understood exactly why we were doing IVF and allowed us to make our own path.
[Nurse at San Diego Fertility Center] answered my emails promptly and even laughed with me when I asked crazy questions...kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable...
How was your experience with Sandy Chuan at San Diego Fertility Center?
I did not see my Dr as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions. She was compassionate and was never rude or hard to communicate with. She understood exactly why we were doing IVF and allowed us to make our own path.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Go in being open and honest, the more information you give her the better the feedback and treatment options you will have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
My nurse Jenn was excellent! We would always chat and she remembered my treatments. During my IUI's I had nurse, Monica, she was also great. Dr. Chuan also listened to my own suggestions and would give me practical feedback.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
My egg retrieval was standard, towards the end my medication was reduced due to high estrogen levels and the risk of OHSS. The outcome was no OHSS. For my first transfer, I also think it was standard protocol. It failed. Before my next transfer I requested an ERA, she told me they usually don't do those until multiple failed transfers but honored my request and I had ERA/Receptiva completed. After my 2nd failed transfer, she offered to use the same protocol but also offered me a more medicated process similar to the process of someone who had endometriosis since my ERA/Receptiva results were borderline and the option for blood thinners, more steroids, and intralipids. I opted for this method because I wanted to do all we could and not wait for another failed transfer to try these things.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman & Monica)
Jenn was very upbeat and available for my questions. She answered my emails promptly and even laughed with me when I asked crazy questions. She kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable.
Describe your experience with San Diego Fertility Center.
I started at the Temecula site, and ended up having to drive to the San Diego office for everything once I started the IVF process. They have longer wait times but it wasn't terrible. The front desk staff at the San Diego office seemed really busy but they were still nice.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Most of it was covered by insurance, out of pocket I think we paid close to maybe 10K including prescriptions.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
My insurance only covered single embryo transfer, but my Dr said we could discuss multiples at a later time if needed.
What specific things went wrong at San Diego Fertility Center?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at San Diego Fertility Center.
I had an appointment get lost, but the fixed it as soon as I arrived. I did not get some of my test results but when I emailed the nurses they were provided.
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
Temecula
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 36 - 37
2 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Middle Eastern
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps...clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
All the nursing and support staff were amazing [at San Diego Fertility Center] - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust the process and ask any questions you may have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps. Additionally, her support staff was amazing. The amount of information can be overwhelming, but they were so organized and able to help us stay on top of everything we needed to do.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Stimulation protocols for egg retrieval included Menopur and Gonal-F, with increased doses of Menopur as we got closer to egg retrieval. We used cetrotide for ~5 days, and then Ovidrel (preferred to Pregnyl by insurance) to stimulate ovulation. With both cycles, follicles grew as expected, though a little slower the second time around. Each time I had ~8 follicles available. We retrieved 6 on cycle one, resulting in 4 embryos, of which 2 were good quality after PGS. The second cycle was even more successful than expected, retrieving 7 eggs, 4 embryos making it to the blastocyst stage, and all 4 with positive PGS results.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli; Jenn Hoffman)
All the nursing and support staff were amazing - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
Describe your experience with San Diego Fertility Center.
This clinic is wonderful at being organized and breaking everything down simply to prevent you from feeling overwhelmed. It was always easy to schedule an appointment. All the staff were great to work with and had great bedside manner. Special shout out to Laura Dunn who helped us navigate through insurance and billing. Everything seemed to go very smoothly for us; SDFC staff work very well together as a team. I especially like their approach of discussing cases between the various reproductive endocrinologists to get the best results for their patients. I have some friends that received care through other clinics, which they did not recommend I use due to issues with not feeling cared for, heard, and questionable billing practices.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Prepaid cash price for 2 egg retrievals (with PGS for 8 embryos) and one embryo transfer: $31,556 Total out of pocket cost was lower due to services covered by insurance
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 36
IVF
Donor Eggs
Surrogacy
Diminished Ovarian Reserve
South Asian
Income $200K - $499K
Business Executive
2nd of 5 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Park] is extremely knowledgeable advanced up to date with latest technologies and approachable...It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care...he always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions....
they [San Diego Fertility Center] are excellent and familiar with third party reproduction...They have an inhouse egg donor team which was a delight work with...They [nurses] have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time....
How was your experience with Susanna Park at San Diego Fertility Center?
SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She is extremely knowledgeable advanced up to date with latest technologies and approachable. She understands how difficult this journey has been. She will see you through right till the end. excellent ant communication and always has a ready back up plan
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
we had 2 cancelled transfers with our surrogate because of lining issues. we did a natural protocol which was delayed because the body was storing estrogen from the previous cycle. She insisted we continue the cycle and as per her recommendation our lovely surrogate is pregnant with twins
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: SARAH YORK )
they are brilliant with every update and questions. They have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time. this is something coming from somebody who lives on completely opposite time zones
Describe your experience with San Diego Fertility Center.
they are excellent and familiar with third party reproduction. They have a system in place and know what they are doing. They have an inhouse egg donor team which was a delight work with. There recommendations are trustworthy and very good. They are a little more expensive. But worth every penny if you would ask me
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
about 50 k usd
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
she always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Successful
10
10
Age 36 - 38
IVF
3 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Other
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We did 3 egg retrieval cycles [with Dr. Sandy Chuan] following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind...Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us...was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.
[San Diego Fertility Center is] Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team...We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer...They [nurses] were all amazing. I felt like this process was as important to them as it was to us.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This is the doctor you want on your fertility journey. She's simply the best!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman and Monica Torres)
They were all amazing. I felt like this process was as important to them as it was to us.
Describe your experience with San Diego Fertility Center.
Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I don't recall the specific numbers. It is an investment but you are investing with the best team.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She preferred to start with 1 unless we wanted more. We agreed with her. With our limited amount of embryos, we wanted to be frugal with using a lot at once.
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
Temecula
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 36 - 37
IVF
Donor Eggs
Surrogacy
East Asian
Income $100K - $199K
Investor
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls...Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.
I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here...I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Be ready for a great experience! :)
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls. I am very grateful that Dr. Park is helping me realize my dreams!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)
I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.
Describe your experience with San Diego Fertility Center.
I was referred to SDFC by another friend, who had a great experience. I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources