San Diego Fertility Center

7 doctors work here

Rated 8.5
Strongly recommend: 69%Neutral: 17%Don't recommend: 14%8.5
69% strongly recommend
145 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
(858) 794-6363
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
(619) 906-4471
Temecula
44274 George Cushman Court
Temecula, CA 92592
(951) 303-0355
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109 patient reviews filtered by:

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2019 - 2020, Successful
10
10
Age 36 - 37
2 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Middle Eastern
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps...clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
All the nursing and support staff were amazing [at San Diego Fertility Center] - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust the process and ask any questions you may have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps. Additionally, her support staff was amazing. The amount of information can be overwhelming, but they were so organized and able to help us stay on top of everything we needed to do.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Stimulation protocols for egg retrieval included Menopur and Gonal-F, with increased doses of Menopur as we got closer to egg retrieval. We used cetrotide for ~5 days, and then Ovidrel (preferred to Pregnyl by insurance) to stimulate ovulation. With both cycles, follicles grew as expected, though a little slower the second time around. Each time I had ~8 follicles available. We retrieved 6 on cycle one, resulting in 4 embryos, of which 2 were good quality after PGS. The second cycle was even more successful than expected, retrieving 7 eggs, 4 embryos making it to the blastocyst stage, and all 4 with positive PGS results.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli; Jenn Hoffman)
All the nursing and support staff were amazing - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
Describe your experience with San Diego Fertility Center.
This clinic is wonderful at being organized and breaking everything down simply to prevent you from feeling overwhelmed. It was always easy to schedule an appointment. All the staff were great to work with and had great bedside manner. Special shout out to Laura Dunn who helped us navigate through insurance and billing. Everything seemed to go very smoothly for us; SDFC staff work very well together as a team. I especially like their approach of discussing cases between the various reproductive endocrinologists to get the best results for their patients. I have some friends that received care through other clinics, which they did not recommend I use due to issues with not feeling cared for, heard, and questionable billing practices.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Prepaid cash price for 2 egg retrievals (with PGS for 8 embryos) and one embryo transfer: $31,556 Total out of pocket cost was lower due to services covered by insurance
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 36
IVF
Donor Eggs
Surrogacy
Diminished Ovarian Reserve
South Asian
Income $200K - $499K
Business Executive
2nd of 5 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Park] is extremely knowledgeable advanced up to date with latest technologies and approachable...It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care...he always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions....
they [San Diego Fertility Center] are excellent and familiar with third party reproduction...They have an inhouse egg donor team which was a delight work with...They [nurses] have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time....
How was your experience with Susanna Park at San Diego Fertility Center?
SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She is extremely knowledgeable advanced up to date with latest technologies and approachable. She understands how difficult this journey has been. She will see you through right till the end. excellent ant communication and always has a ready back up plan
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
we had 2 cancelled transfers with our surrogate because of lining issues. we did a natural protocol which was delayed because the body was storing estrogen from the previous cycle. She insisted we continue the cycle and as per her recommendation our lovely surrogate is pregnant with twins
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: SARAH YORK )
they are brilliant with every update and questions. They have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time. this is something coming from somebody who lives on completely opposite time zones
Describe your experience with San Diego Fertility Center.
they are excellent and familiar with third party reproduction. They have a system in place and know what they are doing. They have an inhouse egg donor team which was a delight work with. There recommendations are trustworthy and very good. They are a little more expensive. But worth every penny if you would ask me
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
about 50 k usd
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
she always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Successful
10
10
Age 36 - 38
IVF
3 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Other
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We did 3 egg retrieval cycles [with Dr. Sandy Chuan] following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind...Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us...was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.
[San Diego Fertility Center is] Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team...We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer...They [nurses] were all amazing. I felt like this process was as important to them as it was to us.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This is the doctor you want on your fertility journey. She's simply the best!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman and Monica Torres)
They were all amazing. I felt like this process was as important to them as it was to us.
Describe your experience with San Diego Fertility Center.
Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I don't recall the specific numbers. It is an investment but you are investing with the best team.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She preferred to start with 1 unless we wanted more. We agreed with her. With our limited amount of embryos, we wanted to be frugal with using a lot at once.
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
Temecula
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 36 - 37
IVF
Donor Eggs
Surrogacy
East Asian
Income $100K - $199K
Investor
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls...Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.
I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here...I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Be ready for a great experience! :)
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls. I am very grateful that Dr. Park is helping me realize my dreams!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)
I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.
Describe your experience with San Diego Fertility Center.
I was referred to SDFC by another friend, who had a great experience. I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 33 - 35
1 Embryo Freezing
IVF
Donor Eggs
Surrogacy
European
Income $100K - $199K
Lawyer
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...caring at a human level to an extent above what anyone could expect...being proactive and reaching out to us.
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...Our surrogate also had a great experience working with SDFC...Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive.
How was your experience with Susanna Park at San Diego Fertility Center?
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr Park was genuine, attentive, treated us warmly - while being at the highest academic level. We spoke to a number of other fertility doctors until we chose to work with Dr Park at SDFC - no one was at this level.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!
Describe your experience with San Diego Fertility Center.
Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive. Our surrogate also had a great experience working with SDFC.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
For the full process, 55K usd, excluding egg donor. Egg donor was 10K. After two negative pregnancy results, we upgraded to an 'unlimited transfer' plan for additionally 10K.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 29 - 30
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Other
Prefer not to answer
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Chaun] is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr...always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Whether I was in there for my egg retrieval, Transfers, or my D&C, they [staff at San Diego Fertility Center] were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever...Anytime I had a question while at home, Jenn [nurse] was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan is hands down an amazing Dr. She is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This process may not be as easy as you think. Things may not go the way you had planned. Along the way, there’s stuff/issues you may find out about yourself and your body that you weren’t prepared for. Try to go in with an open mind and trust the process and trust the path Dr.Chuan takes you down. She has learned your body and she’s the best person to get you to your goal of having a baby.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan and Jenn Hoffman have been amazing with us. They both always were comforting and sincere every time I saw them. They always were upfront and honest with every question I had, even if it wasn’t what I wanted to hear. They both always went above and beyond to make my husband and I feel comfortable with the not always so comfortable process of IVF. Anytime I had a question while at home, Jenn was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn Hoffman made our IVF journey as comforting as possible. She is always easy to reach and ready for any questions we have. Jenn is compassionate and truly cares about how I’m doing, how I’m feeling, and making sure I always have what I need. Jenn stuck by my side when I found out I was miscarrying on our first IVF cycle. My husband couldn’t go into the clinic, because of covid, so it was comforting having Jenn by my side. Im very excited that I am being promoted to the OB but I can honestly say that I will miss seeing Jenn and Dr.Chuan along the rest of our pregnancy journey. I couldn’t thank them enough!
Describe your experience with San Diego Fertility Center.
The front office is amazing. The girls up front are always so sweet and accommodating. They always answer the phones when I call to ask questions or when I need to make appointments. The staff downstairs in the clinic area are wonderful as well. Whether I was in there for my egg retrieval, Transfers, or my D&C, they were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever and are very happy with the experience we’ve had with them the last 2 years. Thank you SDFC!
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 34 - 35
1 IVF
Male Factor
Middle Eastern
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I trust her [Dr. Susanna Park] and was comfortable with her every step of the way...caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds...doesn’t recommend any treatment or medicine if there is no Science behind it...I asked her if I can transfer two embryos...told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.
Organized and clean and warm and the entire team [at San Diego Fertility Center] are friendly...The lab team are the best...Professional and they respond to our questions all the time...The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us.
How was your experience with Susanna Park at San Diego Fertility Center?
She is an a very knowledgeable doctor and she doesn’t recommend any treatment or medicine if there is no Science behind it . She took the times several times to explain each protocol and advise accordingly . I trust her and was comfortable with her every step of the way .
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She will do her best and use her utmost knowledge to get you to your Dream of having a Baby .
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She have brought us one step closer to our dream of having a family. From our many meetings sitting down with her ,asking a TON of questions, and expressing multiple concerns she was caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds. She were always cheerful and happy, and even during our first unsuccessful cycle you were empathic to our pain. She then offered us options that you believed in, concerns in those options we brought up that did not have scientific independent verification, and ultimately those options she supported resulted in a successful pregnancy.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
She advised to start having antibiotics for 14 days before my transfer . Changed my diet ( gluten free . Diary free . Sugar free ) advised to have acupuncture . Kept me on progesterone shots and estrogens pills . Adjusted my daily supplements ( baby aspirin - prenatals and Vitamin D)
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Hanna Malloy )
Nursed helped us understand our symptoms and what was OK and not OK in our journey. The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us. You answered our medicine questions, understood our prescription needs, and when we needed thing adjusted (1" needles vice 1.5" comes to mind) you remedied our concerns immediately to help us have a better experience during these stressful times.
Describe your experience with San Diego Fertility Center.
It’s the best clinic . Organized and clean and warm and the entire team are friendly . The lab team are the best . Professional and they respond to our questions all the time . I don’t think there is any weakness in this clinic .
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
I have done two cycles . First IVF cycle I paid 30K ( includes egg retrieval , Generic testing . Embryo transfer . ICSI surgery for my husband . Not including meds . Second cycle I only paid for the second embryo transfer and it cost me another 5000$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
During the time preparing for my transfer , I asked her if I can transfer two embryos . She told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 30 - 31
1 IVF
Donor Eggs
Surrogacy
Latinx
Income $50K - $99K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I met her [Dr. Susanna Park] at a conference where her well thought out speech and presentation got my attention...exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing...I did have a miscarriage and after that, [She] was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful...
They [San Diego Fertility Center] provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer...[Dr. Susanna Park] followed up, kept great communication with me and was always very honest about what was going on
How was your experience with Susanna Park at San Diego Fertility Center?
I only saw great strengths with Dr. Park. I met her at a conference where her well thought out speech and presentation got my attention. She exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing and just pure knowledge of what she does was un-questionable.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Enjoy every minute of it and be ready to be kept in the loop with everything throughout the process!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She has truly made me feel like family and for that, I am forever grateful. She followed up, kept great communication with me and was always very honest about what was going on
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Park always had the steps that needed to be done throughout the process. I did have a miscarriage and after that, Dr. Park was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful
Describe your experience with the nursing staff at San Diego Fertility Center.
They were warm and kind, very attentive to what was needed and were clear on the steps and what was coming next and what to expect.
Describe your experience with San Diego Fertility Center.
This clinic has only strengths. They provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
I was out of state so did not do the monitoring appointments there
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Around 40k
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
10
10
Age 39 - 43
6 IVF
6 Embryo Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!...She was great at explaining to you risks vs benefits of multiple embryo transfer...would greet you with a hug a s was so personable.
Overall our experience was great [at San Diego Fertility Centerr]. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!...Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!...Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr Chuan was my favorite! And her staff. They were always so warm and helpful. Dr Chuan would greet you with a hug a s was so personable.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)
Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!
Describe your experience with San Diego Fertility Center.
Overall our experience was great. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
We probably spent a total of almost 100k
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She was great at explaining to you risks vs benefits of multiple embryo transfer.
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 39 - 40
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Brooke Friedman overall is a kind, compassionate, and supportive physician. She had empathy for our experience and gave us space and time for all and any questions we had...used a ton of research in each answer...big believer in just doing a single embryo transfer for good reason...she was still flexible with us as we requested transferring two embryos and she did that for us although we only got pregnant with one.
The entire staff [at San Diego Fertility Center] is really supportive. They answer questions, knew us by name, and always made time to chat when we arrived. They made it feel like we were family...they will do retrieval or transfer on the weekend if that is the timing that ends up working out...busy clinic and it's easiest to get appointments if you are able to be flexible with your schedule
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Brooke Friedman overall is a kind, compassionate, and supportive physician. She had empathy for our experience and gave us space and time for all and any questions we had and believe me I had a ton. I literally made a list of questions based on things I read online or from Instagram posts that I followed and she went through every question I had. She also used a ton of research in each answer. During our planning for our 2nd egg retrieval process I asked if there were any other meds or strategies we could use to obtain more eggs and embryos and she took time to think through research she had studied and added more to our treatment which actually resulted in one more really good embryo! The team at San Diego Fertility Center is like family to us. They were all kind, everyone seemed to know our names and where we were in our journey, and even if I just called to make an appt they asked how we were doing. Once I left that center and went to my OB it was a tough experience because I was not surrounded by all this support. Her Medical Assitant, M.J. was amazing. She was kind and always there for us when Dr. Friedman was with another patient. Dr. Friedman is very busy and that is the only issue however I do think that is the nature of this business. We did not see her during every visit and this could have been because we did our follow up ultrasounds and appts at the Mission Valley location. Also just FYI the team at the Mission Valley office is awesome! We are really happy with our experience as we ended up with our baby girl who was born in 2019 and is a healthy little one.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Do your best to come in with questions and remember any question is valid. If you read something or hear about another treatment or strategy just bring it to her and she will go over it with you. So I would suggest doing some research of your own before you see her. Think through what is important to you during your treatment as well. She is really supportive but has to know what you are thinking and what is important to you.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman has a bubbly and kind personality and she was very supportive throughout the process. She even literally held my hand as I was going under during my egg retrieval process. She always asked how we were doing and checked in on how our families were as well as my parents were there during this process. Also her Medical Assistant, M.J. was super supportive every step of the way! A great team!
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
Honestly because we had our baby girl I have been wrapped up in that experience and have almost forgotten all we did to get pregnant. Things I do remember is that when we first met with Dr. Friedman she suggested IVF and we agreed. She started us on a protocol right away. We ended up doing 2 egg retrievals as we had planned and because I did a ton of research on my own I brought ideas to Dr. Friedman and she was receptive. Our 2st egg retrieval felt pretty standard and for our 2nd egg retrieval she added a growth hormone and other things based on research she had studied. She gave us these new suggestions, she never pressured us to do anything extra, we actually wanted to do more and so we signed up for more meds. And it worked! I do remember she cancelled I think two of my upcoming transfers. Once was due to my lining not being up to par and where she wanted it and the second time was due to having tissue she found during the sonohysterogram (ultrasound here she also used water to get a very clear picture). When she found that tissue she had us get that surgically removed. We choose to have Dr. Friedman do that in the OR at the Carmel Valley office and it was a success. It may be tough to have things pushed back but she has good reason for all of it. So I would really trust in that.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: M.J.)
The entire staff is really supportive. They answer questions, knew us by name, and always made time to chat when we arrived. They made it feel like we were family. The care coordinator I met with at the Carmel Valley location was really positive and kind so that helped me because I was very nervous about things going well.
Describe your experience with San Diego Fertility Center.
I think it's important to do some research before you go into a consultation because it will help guide your journey. The strengths are that when you are there you feel like you are with family who really care about you. They are so supportive and everyone is cheering you on because they all really want you to be successful. Also they will do retrieval or transfer on the weekend if that is the timing that ends up working out which is really amazing. The doctors work overtime for sure which shows how passionate they are about the work they do. The weakness is that they are a busy clinic and it's easiest to get appointments if you are able to be flexible with your schedule. They somehow manage to get you in when you need to which is great. Also there are certain things that they will not offer unless you bring it to them and are interested in it. I think its important to connect with your doctor's medical assistant because they will help get things moving forward.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
The cost was more due to the medications we ended up using for our 2nd egg retrieval. So for our initial cost it was about $26,000 which included 2 egg retrievals, one transfer, and all appointments which included blood draws and ultrasounds. We paid extra for medication for each part so for our 1st egg retrieval we paid around $4,000 and for the 2nd egg retrieval we added testosterone gel which I put on my arms when I started the estrace pill at the very start of the cycle which was actually Day 20 of my cycle. The testosterone gel was only like $50 extra but then we also added a shot of growth hormone which was the big money item and it ended up being worth it because we got one more normal embryo out of that retrieval. The 2nd egg retrieval medication cost was around $6,000. We then paid extra for the mock cycle, the sonohysterogram (water ultrasound) and I had to have tissue removed after that water ultrasound which we decided to have Dr. Friedman do at the OR at their office for about $2,000. We paid only a couple hundred for the progesterone meds for the transfer which was around maybe $400 or so. That medication was the least expensive of the bunch. Also San Diego Fertility Center has a pharmacy they work with which gives a discounted rate!
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Friedman is really a big believer in just doing a single embryo transfer for good reason. She does not want to put you, the patient, at risk for twins and a difficult pregnancy. That being said she was still flexible with us as we requested transferring two embryos and she did that for us although we only got pregnant with one. It was still worth it for us.
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
9
Age 39 - 41
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedman always spoke to me respectfully and professionally, empathizing with my situation while also being honest about the pros and cons of the different treatment options for my situation. ... Dr. Friedman is a compassionate, trustworthy, and professional. ... She never pressured me. ... First embryo transfer cycle was cancelled as my uterine lining was not optimal thickness. She prescribed medications to help thicken my lining for the next cycle which worked.
The clinic's [San Diego Fertility Center] strengths are the great people that work there. One weakness is that they are sometimes very booked to the point that you can end up waiting longer than expected to be seen. ... I pre-paid a flat charge of $17,500 for the entire treatment process. ... I especially appreciated the nurse that planned my egg retrieval cycle as she advised me to get pricing for all of my medications through insurance and retail as sometimes the retail price is significantly lower than through insurance.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman is a compassionate, trustworthy, and professional. She made me feel comfortable and presented all my treatment options with the pros and cons so I always felt like I was making a fully informed decision. She never pressured me.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Ask questions if you don't understand something. Be open and honest about your expectations and take your time to weigh the pros and cons.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman always spoke to me respectfully and professionally, empathizing with my situation while also being honest about the pros and cons of the different treatment options for my situation.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
First embryo transfer cycle was cancelled as my uterine lining was not optimal thickness. She prescribed medications to help thicken my lining for the next cycle which worked.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Marissela McKee)
All of the nursing staff was great. They made me feel at ease and were always willing to take the time to answer my questions or address any concerns. I especially appreciated the nurse that planned my egg retrieval cycle as she advised me to get pricing for all of my medications through insurance and retail as sometimes the retail price is significantly lower than through insurance. I think I saved at least 50% on my medications following this advice.
Describe your experience with San Diego Fertility Center.
The clinic's strengths are the great people that work there. One weakness is that they are sometimes very booked to the point that you can end up waiting longer than expected to be seen. This only happened on a few occasions but it would have been nice to be called if they are running behind so that I didn't leave work just to sit in the waiting room for 30-40 minutes.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
I pre-paid a flat charge of $17,500 for the entire treatment process. This was given as the best option to control costs as I would not have to pay anything more. They would refund any amounts that my insurance covered. My insurance only covered the visits at the office and not the embryology lab or surgery center so I only got refunded about $775.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We made it clear from the beginning that we only wanted one embryo transferred as we only wanted one child and did not want to take the risk of multiples. She fully supported our decision.
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
9
Age 31 - 32
3 IUI
1 IVF
Unexplained
Other
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My only complaint would be that I wish I got to interact with Dr Friedman more. The times I was able to she was understanding, compassionate but also realistic. My favorite interaction with Dr Friedman was our first FET. She seemed so genuinely excited for us and did a great job talking us through all of the steps. ... Dr Friedman preferred we start with one embryo due to the risk of multiples.
Majority of the clinic staff [San Diego Fertility Center] are wonderful and compassionate, but I did have several interactions that I thought could have been handled differently. ... My care coordinator was fine. My only complaint was that there were multiple times I felt like a number rather than a patient. ... The other nurses that handled my monitoring appointments and blood work were all wonderful.
How was your experience with Brooke Friedman at San Diego Fertility Center?
My only complaint would be that I wish I got to interact with Dr Friedman more. The times I was able to she was understanding, compassionate but also realistic. My favorite interaction with Dr Friedman was our first FET. She seemed so genuinely excited for us and did a great job talking us through all of the steps.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Just know that you won't interact with her as much as you would assume
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
We first tried 2 clomid IUIs then switched to a another medicine for the 3rd IUI. All 3 resulted in negative pregnancy tests. For my IVF egg retrieval, I did Gonal F and Menopur with Cetrotide. This results in 21 eggs retrieved and 9 frozen embryos. For my FET, I did estrogen and PIO. Transfer was successful but miscarried at 8w+2d.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Marissela Mckee)
My care coordinator was fine. My only complaint was that there were multiple times I felt like a number rather than a patient. It was clear she didnt look at my chart before responding to questions (ex. when I was having issues before my FET and emailed her about them, she responded with something about clomid which I had not been on in months). The other nurses that handled my monitoring appointments and blood work were all wonderful.
Describe your experience with San Diego Fertility Center.
Majority of the clinic staff are wonderful and compassionate, but I did have several interactions that I thought could have been handled differently. I had a front desk girl start to say how she and her husband werent desperate enough yet to start treatments and then immediately caught herself. Days after my miscarriage (right before Christmas) I had staff asking me if I had any fun plans for the holiday. It wasnt mean-spirited but I do feel that in these situations knowing things like that could impact those suffering through a loss should be part of their standard care training. My only other specific complaint was the day we had our ultrasound and found out the baby didnt have a heartbeat anymore. Our nurse that day said it so matter-of-fact and left the room to get the doctor. As they escorted us to the doctors office I saw our nurse setting up for a staff party or something in the break room. Again, this wasnt mean-spirited but I feel like extra caution needs to be taken in these clinics to avoid their patients feeling like numbers. To me, in that extremely emotional moment, seeing the person that had just told me I lost a baby setting up for a party really bothered me. Something as easy as shutting the door to the break room could have avoided that feeling for me, but again, I know there was no bad intent from the staff. I would assume most of the staff have not been through fertility treatments so some of these things that, anywhere else, would never be an issue are felt differently based on what we are going through. Besides these couple instances, we have loved our clinic and the staff.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Friedman preferred we start with one embryo due to the risk of multiples. She was open to the conversation of transferring 2 for future transfers.
What specific things went wrong at San Diego Fertility Center?
  • Provided conflicting information
9
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 27
IUI
1 IVF
Endometriosis
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Because of my chronic condition endometriosis, Dr. Friedman has had very specific protocols for our treatment. She has gone the extra mile to take precautions that will greatly increase our chances of success during our embryo transfer. Specifically, she has recommended extra cycles of hormone therapy to suppress my endometriosis; allowing my body to have the best chance at accepting the embryo during transfer.
It [San Diego Fertility Center] is beautiful, clean, and inviting. The staff is friendly and easy to talk to. Scheduling appointments is painless and they are on top of everything we’ve done along the way. ... Mj [nurse] is warm and welcoming. She always provides detailed information about each phase of our cycle. She is there to answer any questions when needed.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman is the warmest and kindest person I have ever received care from. From the moment we met, I felt heard and understood. She has provided my husband and I with honest advice and realistic expectations. With her we feel so safe going through our IVF cycle. There hasn’t been one person who hasn’t raved about her to us and we feel so fortunate to have found San Diego Fertility Center. Thank you for being so wonderful!
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
I would advise any prospective patients to trust Dr. Friedman with their journey. She is the best at what she does and her level of care is unmatched.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
From the moment we met Dr. Friedman she welcomed us with open arms. She took the time to learn about our story and medical history before our first consultation and every appointment sense she has come prepared and ready. My specific needs are met time and time again. Her ability to connect on a genuine and individual basis is why we continue to feel human with her instead of just another patient.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
Because of my chronic condition endometriosis, Dr. Friedman has had very specific protocols for our treatment. She has gone the extra mile to take precautions that will greatly increase our chances of success during our embryo transfer. Specifically, she has recommended extra cycles of hormone therapy to suppress my endometriosis; allowing my body to have the best chance at accepting the embryo during transfer.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: MJ )
Mj is warm and welcoming. She always provides detailed information about each phase of our cycle. She is there to answer any questions when needed.
Describe your experience with San Diego Fertility Center.
I haven’t found one negative about our center. It is beautiful, clean, and inviting. The staff is friendly and easy to talk to. Scheduling appointments is painless and they are on top of everything we’ve done along the way.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
Our first IVF cycle has cost upwards of $20,000 so far, with medication and appointments.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Friedman highly recommends transferring only one embryo. Her reasoning stems from the complications that may occur with pregnancies that include multiples. She has also taken into consideration my age and future pregnancies while giving this advice.
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 35 - 36
2 IVF
Diminished Ovarian Reserve
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park is helpful with explaining your diagnosis and proposed treatment and will sit and answer questions until you are comfortable with next steps. She is honest with her opinions, but when moving forward with treatment she takes patient input seriously and works with you....Due to low egg reserve and both tubes blocked, we did IVF high dose hormones to stimulate the max amount of follicles. Started with Lupron shots morning/night then added in HCG and Follistim at night with an Ovidrel trigger.
San Diego Fertility Clinic is a well oiled machine! All the doctors are friendly and the nurses/staff are helpful with ensuring the process is as comfortable as possible. I can see how people could think that patients are just a “number” from other reviews, but on the other side, we are all here for the same reason and the doctors and nurses are working hard to give everyone a great experience.... A full IVF cycle is $13,500. They do offer embryo banking package, two retrievals and one transfer.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is helpful with explaining your diagnosis and proposed treatment and will sit and answer questions until you are comfortable with next steps. She is honest with her opinions, but when moving forward with treatment she takes patient input seriously and works with you.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
There is so much that goes into IVF so be prepared with questions when you see her. Ultrasounds/bloodwork while doing a retrieval are not permitted by Dr. Park, so your appointments with her need to be used wisely.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park was supportive, but realistic, with treatment and expected outcomes. She referenced real cases and she worked through options with us vs. simply prescribing a standard protocol and sending us on our way.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Due to low egg reserve and both tubes blocked, we did IVF high dose hormones to stimulate the max amount of follicles. Started with Lupron shots morning/night then added in HCG and Follistim at night with an Ovidrel trigger. We’ve done two rounds. 1st- 4 follicles, 3 mature eggs, 3 fertilized (ICSI), 2 embryos. 2nd- 6 follicles, 6 mature eggs, 6 fertilized (ICSI), 4 embryos.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Janette Rinteria)
Janette was quick to respond to calls or emails and ensured we, as well as Dr. Park, were on the same page.
Describe your experience with San Diego Fertility Center.
San Diego Fertility Clinic is a well oiled machine! All the doctors are friendly and the nurses/staff are helpful with ensuring the process is as comfortable as possible. I can see how people could think that patients are just a “number” from other reviews, but on the other side, we are all here for the same reason and the doctors and nurses are working hard to give everyone a great experience. I think if you do your due diligence and connect with your doctor, you will feel supported and connected throughout the entire process.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
A full IVF cycle is $13,500. They do offer embryo banking package, two retrievals and one transfer.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She is pro eSET. Will explain pros/cons, but is open to discussing.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
10
Age 24
3 IUI
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
We absolutely adore her! We felt she [Dr. Chuan] truly cared about our case individually and she made it very clear what our treatment plan was. We appreciate her honesty when I came to our fertility issues but she was still extremely positive and made us feel like we will leave with a baby either way. She did not push any additional cost on us. When it came to PGS testing she definitely told us the pros and cons and completely left the decision up to us.
I love everything about this clinic [San Diego Fertility] from a to Z. It's clean organized and welcoming! I am midway through our 1st cycle of IVF and at this point I have no complaints. I truly feel that every member of the team loves their job and it makes a huge impact on the energy in the clinic....We are still in the process of qualifying for guaranteed IVF. It is a little bit higher in price than your standard cycle but we feel given our circumstances it is absolutely worth every penny!
How was your experience with Sandy Chuan at San Diego Fertility Center?
We absolutely adore her! We felt she truly cared about our case individually and she made it very clear what our treatment plan was. We appreciate her honesty when I came to our fertility issues but she was still extremely positive and made us feel like we will leave with a baby either way. She did not push any additional cost on us. When it came to PGS testing she definitely told us the pros and cons and completely left the decision up to us. We did not at all feel pressured to spend more money then we already were
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Give yourself a few hours for your consultation because she does not at all make you Feel rushed at all! We got individual time with her and the nurse and the financial advisor
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She brought us straight to her office for our initial consultation and spent a great amount of time explaining everything to us step-by-step and asking if we had any questions along the way.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
Jenn is always so easy to reach if I have any questions at all. Every time I have gone in for blood work I have not had to wait and she already has everything set up and ready to go to get me in-and-out. I have very poor veins and it normally takes a few sticks to get blood but Jen can always get it 1st try!
Describe your experience with San Diego Fertility Center.
I love everything about this clinic from a to Z. It's clean organized and welcoming! I am midway through our 1st cycle of IVF and at this point I have no complaints. I truly feel that every member of the team loves their job and it makes a huge impact on the energy in the clinic.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
We are still in the process of qualifying for guaranteed IVF. It is a little bit higher in price than your standard cycle but we feel given our circumstances it is absolutely worth every penny!
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
I would say it definitely goes case by case. She does both however we are only 23 years old and have never been pregnant so in our case she said she will transfer one embryo a few times and depending on results she may go to two
8
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
Temecula
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 34 - 36
IVF
Donor Eggs
Surrogacy
East Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Susanna Park] was patient, kind and easy to understand with a fun, easy going, approachable manner. She seemed genuinely interested in learning about our family's needs and wanting to get to know us on a personal level. Despite her busy schedule, we never felt rushed or hurried. She was a fantastic communicator and brought great infectious, enthusiasm. She was super LGBTQ+ affirming and competent.
What started out as a difficult journey, proved to be a tremendous joy filled with the kindness of many people [at San Diego Fertility Center]...Excellent team [of nurses]! 10s across the board. Competence expressed at every visit and with each communication...Clinic is clean, respectful, kind, compassionate and competent. We felt well taken care of the entire journey! Everyone was top notch and you leave feeling well supported. I can see why people travel from all over the world to work with Dr. Park and her team. We flew in from NC and despite our long distance, everyone was fantastic at coordinating all the little and big details.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park was a stand out - not just in fertility treatment experiences, but in relation to ALL medical and healthcare treatment settings. She was patient, kind and easy to understand with a fun, easy going, approachable manner. She seemed genuinely interested in learning about our family's needs and wanting to get to know us on a personal level. Despite her busy schedule, we never felt rushed or hurried. She was a fantastic communicator and brought great infectious, enthusiasm. She was super LGBTQ+ affirming and competent.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Show up with an easy mind, open heart and your important questions.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park carefully explained everything in a patient, easy to understand manner and appeared genuinely glad to explain things in great detail as requested. She provided great follow up and was very accessible. She ensured we felt comfortable with our team and was with us 100% of the journey along the way. We felt so lucky to be paired with her. Getting to this point was filled with so much pain and anguish and finding her and SDFC was a relief and great joy for our family. What started out as a difficult journey, proved to be a tremendous joy filled with the kindness of many people.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Elina Kjetselberg)
Excellent team! 10s across the board. Competence expressed at every visit and with each communication.
Describe your experience with San Diego Fertility Center.
Clinic is clean, respectful, kind, compassionate and competent. We felt well taken care of the entire journey! Everyone was top notch and you leave feeling well supported. I can see why people travel from all over the world to work with Dr. Park and her team. We flew in from NC and despite our long distance, everyone was fantastic at coordinating all the little and big details.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Park following the standards of the ORM recommended a single Embryo transfer based on our circumstances.
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 34
2 IUI
Donor Sperm
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kettle was very professional and explained the entire process clearly and honestly. He was also very upfront about how IUI procedure goes and was very honest about success rates...For my first cycle we tried it without any hormones and were unfortunately not successful. For the second round [he] reassessed and I was put on Clomid and estrogen. After taking those my follicles got to the correct size and we were able to do our second round of IUI and we’re successful
They [San Diego Fertility Center staff] communicate everything they are doing and seeing really well. They are the ones you will see the most and truly treat you as if you’re the only patient they see. They always took time to answer my questions and I never felt rushed...The actual procedure we did cost a little over $700 and then you pay $250 for 5 ultrasounds that you will need to track your ovulation and follicle size. If you are using a sperm donor or need to keep sperm at their location they keep it in their lab for free for up to a year. We did two cycles of IUI so in total we spent around 2,000 plus the cost of my medication.
How was your experience with Michael Kettel at San Diego Fertility Center?
Dr. Kettle was very professional and explained the entire process clearly and honestly. He was also very upfront about how IUI procedure goes and was very honest about success rates. We felt going in to this process well informed and very hopeful!
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
If you’re just starting this process remember that everyone’s journey to parenthood is different. Don’t compare other people’s results or experiences to your own. It will drive you crazy! And know that the doctors and nurses at San Diego fertility center will do everything they can to help you get to where you want to be. What I liked about Dr. Kettle is he doesn’t like to give you a lot of hormones if you don’t need them. But every cycle they reassess and put a different plan in place as you go.
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
From the day we sat down with Dr. Kettle for our consultation and we explained how long we had been trying to conceive and where we were at in our fertility journey, Dr. Kettle got us started right away. It was apparent that he sympathized with our personal experience with infertility and didn’t want us to have to wait to become a family any longer. We felt like he really listened to us and thoroughly explained the process. It was really refreshing.
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
For my first cycle we tried it without any hormones and were unfortunately not successful. For the second round Dr. Kettle reassessed and I was put on Clomid and estrogen. After taking those my follicles got to the correct size and we were able to do our second round of IUI and we’re successful! We are now expecting our first baby in about 5 weeks.
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff is absolutely fantastic. They communicate everything they are doing and seeing really well. They are the ones you will see the most and truly treat you as if you’re the only patient they see. They always took time to answer my questions and I never felt rushed.
Describe your experience with San Diego Fertility Center.
The clinic is really lovely, clean, and well organized. They always remembered my name when we came in and I really appreciated that. I haven’t listed any weaknesses here because in the course of our 3 year journey trying to find a doctor that fit for us, by the time we found SD Fertility Center they got us through this process so quickly and didn’t waste any time. They were exactly what we were looking for. We couldn’t be happier.
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
We did IUI with some medication assistance. The actual procedure we did cost a little over $700 and then you pay $250 for 5 ultrasounds that you will need to track your ovulation and follicle size. If you are using a sperm donor or need to keep sperm at their location they keep it in their lab for free for up to a year. We did two cycles of IUI so in total we spent around 2,000 plus the cost of my medication.
Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
I did not do embryo transfer nor did we discuss it so I have no opinion.
10
Doctor
Michael Kettel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Successful
10
10
IUI
1 IVF
Tubal Blockage
Uterine Fibroids
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan acted as a compassionate listener. She effectively listed to my wife's needs, requests, fears, etc and responded with great empathy and willingness to support her in any way to maximize comfort while optimizing our fertility strategy...She quite effectively communicated all processes, options, and risks. She immediately gained our trust, and through the multi-month process, we felt we were in very good hands. We also felt as though we could speak to her at any time if/when we had any questions or concerns. On more than one occasion, we were able to schedule candid phone conversations, on the same day as our request.
[The nursing staff at San Diego Fertility Center was] Always warm, welcoming, and with a smile to do their best to bring comfort and ease to otherwise anxious moments...Their billing team worked diligently with my insurance plan, which was not an easy task. They showed perseverance to work with my plan to establish a pricing plan which we could adhere to...The receptionists were not only helpful, but such wonderfully compassionate people. On time. We actually looked forward to our visits. The staff made the process very easy for us, as all services needed were all under one roof. Beautiful setting. Good coffee.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Extraordinarily compassionate, and eager to listen to our unique circumstances and fertility strategy. She quite effectively communicated all processes, options, and risks. She immediately gained our trust, and through the multi-month process, we felt we were in very good hands. We also felt as though we could speak to her at any time if/when we had any questions or concerns. On more than one occasion, we were able to schedule candid phone conversations, on the same day as our request. Initiating these services, I expected our Dr to act in a one-dimensional role as a service provider. Our expectations were vastly exceeded as we not only found an excellent provider in Dr. Chuan, but also found an engaging partner and thoughtful teammate through the entire process.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Start here.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan acted as a compassionate listener. She effectively listed to my wife's needs, requests, fears, etc and responded with great empathy and willingness to support her in any way to maximize comfort while optimizing our fertility strategy.
Describe your experience with the nursing staff at San Diego Fertility Center.
Always warm, welcoming, and with a smile to do their best to bring comfort and ease to otherwise anxious moments.
Describe your experience with San Diego Fertility Center.
The receptionists were not only helpful, but such wonderfully compassionate people. On time. We actually looked forward to our visits. The staff made the process very easy for us, as all services needed were all under one roof. Beautiful setting. Good coffee.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Their billing team worked diligently with my insurance plan, which was not an easy task. They showed perseverance to work with my plan to establish a pricing plan which we could adhere to.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We agreed that as we had a good number of embryo candidates to select from, and we only wanted 1 birth, that we would perform one transfer at a time. Coupled with relative motherly youth, we found success only after a couple attempts.
10
Doctor
Sandy Chuan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Successful
10
10
Age 33 - 34
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Park has the best bedside manner of any doctor I've ever met. She is so energetic, positive, and happy and she brings that into each appointment with her. Her energy always made us feel positive. After our first transfer failed, and we had our consultation she was truly in pain with us. She is compassionate and it shows...For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.
she [nurse at San Diego Fertility Center] was always very good at returning my emails promptly...Approximately $27, 000 for two embryo transfers, one egg retrieval, PGS testing, and endometrial scratch biopsy...Very nice office. Top quality staff. Clinic strengths: they have the best techniques and use up to date procedures. Weaknesses: I honestly have no complaints. This clinic is top of the line... For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park has the best bedside manner of any doctor I've ever met. She is so energetic, positive, and happy and she brings that into each appointment with her. Her energy always made us feel positive. After our first transfer failed, and we had our consultation she was truly in pain with us. She is compassionate and it shows.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Trust her even when things don't go as planned.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park has a great bedside manner and truly cares about her patients. I felt like she liked us and she was excited for our treatments. I saw a few other NP's while under their care and on of their bedside manner was terrible in comparison...with her I truly felt like a number and just another body she has to do a vaginal exam on. Dr. Park is truly heaven sent and we are privileged that she was our fertility Doctor because we now have our twins.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
For the egg retrieval I used: gonal F 450 IU, Leuprolide, dilute hCG, ovidrel. For my first transfer: I used birth control and estrace. After that failed, I did a natural cycle before the second transfer and I had twins. I was very resonsive to the medications and I had a thick lining both times. However, I did do a scratch biopsy prior to our second transfer. And we mimicked that for our transfer.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: I don't remember her name)
I worked with Janet as the MA and she was always very good at returning my emails promptly. My primary nurse was also very responsive.
Describe your experience with San Diego Fertility Center.
Very nice office. Top quality staff. Clinic strengths: they have the best techniques and use up to date procedures. Weaknesses: I honestly have no complaints. This clinic is top of the line and I can't submit this response unless it is 200 characters so I am typing more to make that requirement.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Approximately $27, 000 for two embryo transfers, one egg retrieval, PGS testing, and endometrial scratch biopsy.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She did not have any strong preference from single vs multiple. She did educate on the risks of multiples but she was not concerned. We transferred two embryos with each transfer
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 28
1 IVF
Donor Sperm
Tubal Blockage
Other
Income $50K - $99K
Sales Representative
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I was told because of blocked tubes it was best to go into IVF and skip IUI I started BC on day 4 of my cycle and then took 75 IUIs of menopour and 300 ius of follistim . ... From the moment I met her [Dr. Friedman] she has been very kind and welcoming. She also has good bedside manner And makes sure to awnser any questions we have and is through in explaining the IVF process . I am very pleased so far and would highly recommended her because of this
the gal who awnsers the phones is super friendly and remembers me when I walk into the clinic [San Diego Fertility Center]. All the other staff is just as friendly .The blood draw gala make everything quick and painless :) .on egg retrieval day every one was smiling and joking around which put me at ease . Even though it was early (7am ) everyone was on point and ready to go ... MJ is amazing she replies promptly to emails and calls and is such a delight to interact with
How was your experience with Brooke Friedman at San Diego Fertility Center?
From the moment I met her she has been very kind and welcoming. She also has good bedside manner And makes sure to awnser any questions we have and is through in explaining the IVF process . I am very pleased so far and would highly recommended her because of this
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
No advice . She is wonderfuo
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
I first attended seminar with doctor Friedman and she very kindly awnsered all my questions with a good beside manner . Our interactions with her have been extremely pleasant
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
I was told because of blocked tubes it was best to go into IVF and skip IUI I started BC on day 4 of my cycle and then took 75 IUIs of menopour and 300 ius of follistim . Had egg retrieval and had 14 eggs retrieved and 12 fertilized and now have 6 embryos for freezing
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: MJ)
MJ is amazing she replies promptly to emails and calls and is such a delight to interact with
Describe your experience with San Diego Fertility Center.
the gal who awnsers the phones is super friendly and remembers me when I walk into the clinic . All the other staff is just as friendly .The blood draw gala make everything quick and painless :) .on egg retrieval day every one was smiling and joking around which put me at ease . Even though it was early (7am ) everyone was on point and ready to go
Describe your experience with your monitoring appointments at San Diego Fertility Center.
They were able to fit me on for monitoring based on my schedual
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
25k for gaurenteed sucess plan
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She advised becuase of my age and chance of multiples 1 embryo was recommended for transfer because focous is to deliver healthy babies
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 36 - 37
2 IVF
Surrogacy
European
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedman from the start listened to all of my questions and answered them to the best of her ability. She made me feel like I was not alone. She explained everything to us and after the first failed cycle she adjusted everything in hope for a greater outcome....We visited this subject [Eset] and both agreed that single embryo transfer is the safest option for all parties involved and better chance of success with a full term baby.
The clinic [San Diego Fertility Ctr] was clean, the staff was professional and friendly. They were very helpful with any questions or concerns. They truly care about their patients. Both clinics I visited were warm and I was so comfortable every time I went in....The entire process was amazing, I had no idea what was involved and the entire team was amazing. Answered any questions I had with prompt responses. I don’t have a bad thing to say about them.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman from the start listened to all of my questions and answered them to the best of her ability. She made me feel like I was not alone. She explained everything to us and after the first failed cycle she adjusted everything in hope for a greater outcome.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Even though you have a plan, be open to change as it never goes as expected.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
The entire process was amazing, I had no idea what was involved and the entire team was amazing. Answered any questions I had with prompt responses. I don’t have a bad thing to say about them.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Danielle Miller)
Danielle was amazing, she was so supportive and made me feel like no question was too dumb to ask. She went over everything in detail as I had asked. Being in the medical field I wanted to know everything. She even gave me her personal phone number if I had any questions after hours. She went above and beyond.
Describe your experience with San Diego Fertility Center.
The clinic was clean, the staff was professional and friendly. They were very helpful with any questions or concerns. They truly care about their patients. Both clinics I visited were warm and I was so comfortable every time I went in.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
The entire cost for 2 rounds of ivf and 2 retrieval’s was $39,000 not including meds. Medication was another $9,000
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We visited this subject and both agreed that single embryo transfer is the safest option for all parties involved and better chance of success with a full term baby.
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
10
9
Age 31
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Consultant
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedman answered all of my questions, took the time I needed, and was realistic about what my goals should be. She called my OBGYN to get all of the information she needed...She is very knowledgeable, kind, realistic, and has your best interest in mind. She was able to answer all of my questions, and walked me through every detail very thoroughly. She was also very positive and thoughtful, she helped me develop realistic goals and to have hope in the possibilities.
We weren’t notified by the clinic [San Diego Fertility Center] when our genetic tests returned, so I had to call and get access to them. Once I did call, they were very helpful...The nursing staff was very professional. Our labs went great, and they even took our picture without needing to rush. When I called in to ask questions, they were always available and knowledgeable...financial team was helpful, and the overall consultation. experience was great.
How was your experience with Brooke Friedman at San Diego Fertility Center?
She is very knowledgeable, kind, realistic, and has your best interest in mind. She was able to answer all of my questions, and walked me through every detail very thoroughly. She was also very positive and thoughtful, she helped me develop realistic goals and to have hope in the possibilities.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
I would suggest they come with a list of questions and not be afraid to advocate for themselves.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman answered all of my questions, took the time I needed, and was realistic about what my goals should be. She called my OBGYN to get all of the information she needed.
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff was very professional. Our labs went great, and they even took our picture without needing to rush. When I called in to ask questions, they were always available and knowledgeable.
Describe your experience with San Diego Fertility Center.
This is a top of the line clinic, it’s absolutely beautiful, clean, modern, etc. They are organized and friendly, and seem to be very on top of every aspect of the business. You’re treated kindly, financial team was helpful, and the overall consultation. experience was great.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
$15,740 for IVF without PGS testing and meds
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She prefers single embryo transfer.
What specific things went wrong at San Diego Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at San Diego Fertility Center.
We weren’t notified by the clinic when our genetic tests returned, so I had to call and get access to them. Once I did call, they were very helpful.
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
10
10
Age 37 - 39
4 IUI
2 IVF
1 Embryo Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Sales Representative
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She is kind and caring but also very knowledgeable and confident. When we had a cancelled cycle she took the time to call me on her day off to talk to me about next steps and moving forward. I always heard bad news from Dr Friedman directly which made it a little easier than hearing it from a nurse. ... I have already referred several people to her. ... Dr Friedman said she would transfer two embryos if we really wanted twins but prefers to transfer one at a time.
Clinic [San Diego Fertility Center] has great communication and a top notch lab. It’s clean and things are explained well throughout the process. You always know how your embryos are doing or how your donor’s cycle is going. They are well organized and efficient - open on the weekends for certain appointments which is convenient. ... The nursing staff is great and very good with communication. Sarah was my coordinator and she has been wonderful.
How was your experience with Brooke Friedman at San Diego Fertility Center?
I have already referred several people to her. She is kind and caring but also very knowledgeable and confident. When we had a cancelled cycle she took the time to call me on her day off to talk to me about next steps and moving forward. I always heard bad news from Dr Friedman directly which made it a little easier than hearing it from a nurse.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Discuss all of your options and the realistic success chances for each one. They have a great donor program that might be an option.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr Friedman is very caring and wants the best for your family. On my first visit she told me she would do whatever it took to help us grow our family. She is a wonderful doctor.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)
The nursing staff is great and very good with communication. Sarah was my coordinator and she has been wonderful.
Describe your experience with San Diego Fertility Center.
Clinic has great communication and a top notch lab. It’s clean and things are explained well throughout the process. You always know how your embryos are doing or how your donor’s cycle is going. They are well organized and efficient - open on the weekends for certain appointments which is convenient.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Friedman said she would transfer two embryos if we really wanted twins but prefers to transfer one at a time.
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
9
Age 39
4 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Middle Eastern
Income $200K - $499K
Writer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I’ve already recommended her [Dr. Friedman] to a good friend, who is also seeing her now. I think that’s the best sign of whether or not a physician is good - if you tell your friends about them. Dr. Friedman seemed more available than the other doctors at this clinic, which was important to us. ... She has a lovely bedside manner and we felt like she really listened to us and our concerns.
Monitoring appointments [San Diego Fertility Center] are in the morning which made it easy to schedule with work. ... The downside of this clinic is that they are SO busy. That’s also the upside though, you know they’re good at what they do and that’s why they’re busy. The girls at the front desk are so lovely and the nurses are great. You can’t really go wrong here. ... I have an allergy to one of the medications and one of the nurses forgot when calling in a prescription. It wasn’t a big deal and was easily rectified.
How was your experience with Brooke Friedman at San Diego Fertility Center?
I’ve already recommended her to a good friend, who is also seeing her now. I think that’s the best sign of whether or not a physician is good - if you tell your friends about them. Dr. Friedman seemed more available than the other doctors at this clinic, which was important to us.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
You’re in great hands!
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
She has a lovely bedside manner and we felt like she really listened to us and our concerns.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
We have done so many cycles - I can’t recall the specifics anymore.
Describe your experience with San Diego Fertility Center.
The downside of this clinic is that they are SO busy. That’s also the upside though, you know they’re good at what they do and that’s why they’re busy. The girls at the front desk are so lovely and the nurses are great. You can’t really go wrong here.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
Monitoring appointments are in the morning which made it easy to schedule with work.
What specific things went wrong at San Diego Fertility Center?
  • Failed to consider drug intolerance
Describe the specific things that went wrong at San Diego Fertility Center.
I have an allergy to one of the medications and one of the nurses forgot when calling in a prescription. It wasn’t a big deal and was easily rectified.
10
Doctor
Brooke Friedman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 35 - 37
1 IVF
1 Embryo Freezing
Donor Sperm
European
Income $200K - $499K
Sales Representative
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Park was amazing and always so clear in what the next steps were. She was kind and understanding and excited for our future...She was extremely knowledgeable and went above and beyond for us as patients. She was so clear and thorough as we were first time patience. We have since recommended her to lots of our friends! We LOVE her!
[San Diego Fertility Center] Nursing staff was wonderful! They were a little scattered when we were doing the RIVF and getting our cycles aligned with calendars and stuff, but they were very responsive when we had questions...Always very friendly and happy to see you! They were helpful in getting appointments scheduled and very flexible as things changes all the time based on cycles. We LOVE our clinic and have recommended to many friends.
How was your experience with Susanna Park at San Diego Fertility Center?
She was extremely knowledgeable and went above and beyond for us as patients. She was so clear and thorough as we were first time patience. We have since recommended her to lots of our friends! We LOVE her!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Go in with an open mind and she will help steer you in the best/most successful direction.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park was amazing and always so clear in what the next steps were. She was kind and understanding and excited for our future.
Describe your experience with the nursing staff at San Diego Fertility Center.
Nursing staff was wonderful! They were a little scattered when we were doing the RIVF and getting our cycles aligned with calendars and stuff, but they were very responsive when we had questions.
Describe your experience with San Diego Fertility Center.
Always very friendly and happy to see you! They were helpful in getting appointments scheduled and very flexible as things changes all the time based on cycles. We LOVE our clinic and have recommended to many friends.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
We did pay up front and insurance wasn’t billed.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We tried with 2 embryos the first time and Dr Park discussed the chances of getting pregnant as well as the chances of twins. We felt completely knowledgeable about our options.
What specific things went wrong at San Diego Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at San Diego Fertility Center.
Calendars were hard to follow and days were off on meds in the beginning but they worked with us to get everything corrected:)
10
Doctor
Susanna Park
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources