San Diego Fertility Center

2015, Unsuccessful

Age 34

1 IVF

Egg Freezing

Male Factor

Unexplained

European

Income $100K - $199K

Consultant

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Dr. Park is very knowledgeable and explains everything perfectly. She is very good at posing questions and allowing you to ask questions as well. There was never a time, with Dr. Park, that I felt like I didn't know what was going on.

I had an issue with the assistant, early on. Initially I did not feel like the schedule and what was needed from me in order to start was communicated properly. Because of that I was set back about a month.

How was your experience with Susanna Park at San Diego Fertility Center?

Dr. Park is very knowladgeble and explains everything perfectly. She is very good at posing questions and allowing you to ask questions as well. There was never a time, with dr. Park, that I felt like I didn't know what was going on.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Dr. Park took the time to really explain the procedures and process. She also was warm and welcoming each time we saw her. Always asked if I had further questions.

What specific things went wrong at San Diego Fertility Center?

Lost paperwork
Failed to convey critical information

Describe the specific things that went wrong at San Diego Fertility Center.

I had an issue with the assistant, early on. Initally I did not feel like the schedule and what was needed from me in order to start was communicated properly. Because of that I was set back about a month. The assistant has since improved, I must note.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2015, Successful

Age 34 - 35

5 IUI

Unexplained

Other

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Chuan was so supportive at every visit. She always took the time to answer the many questions that I had and to thoroughly explain each process to my husband and I. I really felt like she always had my best interest....I felt like the doctor, nurses and receptionists [at San Diego Fertility Center] knew my name, knew our struggles and genuinely wanted this baby for us. We were dealt with with love and compassion throughout our whole process.

How was your experience with Sandy Chuan at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Don't give up!

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

I felt like the doctor, nurses and receptionists knew my name, knew our struggles and genuinely wanted this baby for us. We were dealt with with love and compassion throughout our whole process.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)

She was very caring and kind. I feel like she wanted this baby so much for us.

Describe your experience with San Diego Fertility Center.

It was small, clean, organized and friendly

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

I believe our IUI were about $600 then we did them with injectables and it went to like $1100.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2015, Successful

Age 43 - 44

IVF

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

Unexplained

Other

Income $100K - $199K

Nurse or HC Services

1st of 3 Docs

Strongly Recommends

Successful

Review of

I could not be happier with my care by Dr. Kettel. He is warm, compassionate, and honest. He has a great bedside manner and is extremely intelligent. I trust him 100% and highly recommend him!

I was always treated like one of the family! My care could not have been better at SDFC!

How was your experience with Michael Kettel at San Diego Fertility Center?

I could not be happier with my care by Dr. Kettel. He is warm, compassionate, and honest. He has a great bedside manner and is extremely intelligent. I trust him 100% and highly recommend him!

During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?

I was always treated like one of the family! My care could not have been better at SDFC!

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Cindy Christensen)

She was so warm and caring! Gave us a hug when meeting us and was so timely and open in all communication!

Doctor

Michael Kettel

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013 - 2014, Successful

Age 29 - 30

1 IVF

Male Factor

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Chuan is very dedicated to her profession. I appreciated the way she made me feel like that our dream of conceiving a child would come true. I had a really hard time going through everything, but thankfully Dr. Chuan always lifted my spirits when she entered the room. Her optimism kept me going!

Jen [a nurse at San Diego Fertility Center] was very compassionate and understanding. Her, having been a surrogate, new first hand how important it was for someone to have a baby of their own. Every time I had a negative result, she was there to tell me it was OK and that "we are going to get it next time." We are still in contact today on social media, where she can see my baby girl grow.

How was your experience with Sandy Chuan at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Your journey started long ago, but now your future awaits you. Don't be scared of the process and take everything one step at a time. Ask whatever questions you have, even if they seem like silly ones. Dr. Chuan's experience and knowledge will help guide you through. Be confident that not only will she do her very best to handle your case delicately, but that you will meet you bundle of joy soon!!! My motto through everything was "Where hope grows, miracles blossom."

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

I felt like a human being because Dr. Chuan spoke to me as an individual instead of the "common" patient suffering from infertility.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

The only thing that stands out to me was my initial reaction to the progesterone tablets I tried. I told Dr. Chuan that they made me bleed uncomfortably, so she had me try progesterone in oil. Well, the needles in my backside didn't work either, because I don't have much muscle or body fat in that area and it hurt way too much! So, then she had me try the cream, which was way more comfortable and I was able to get through the entire length of dosage prior to my transfer.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)

Jen was very compassionate and understanding. Her, having been a surrogate, new first hand how important it was for someone to have a baby of their own. Every time I had a negative result, she was there to tell me it was OK and that "we are going to get it next time." We are still in contact today on social media, where she can see my baby girl grow.

Describe your experience with San Diego Fertility Center.

Initially the clinic was a shared office, so I was somewhat confused when I first went in. I wasn't sure if it was a regular doctor's office or a lab. There were other nurses and front reception staff from the other provider, that were not very happy most of the time. But once I realized that was not SDFC, I looked past it and focused on my visit with Dr. Chuan.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

I believe we spent roughly $5,000.00 total in medication; Medication for the egg retrieval and 3 transfers. I did end up with a little more medication than I needed for my last transfer, and I donated it back to clinic. The overall cost was about $20,000.00.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2012 - 2014, Unsuccessful

Age 37 - 39

6 IVF

Diminished Ovarian Reserve

Male Factor

European

Income $100K - $199K

Sales Representative

1st of 2 Docs

Strongly Recommends

Unsuccessful

Review of

Dr. Hummel is incredibly caring and empathetic at all stages of the process...Dr. Hummel was good at explaining the process of IVF in a caring and gentle manner. One thing that stood out was how he made a point of complimenting my husband which made him feel included (when sometimes I think husbands can feel left out). He is soft-spoken and thoughtful and made us feel like we were important to him.

We did the "success guarantee" plan [at San Diego Fertility Center] which is supposed to give you money back if you use all of your embryos and have 3 rounds of IVF and do not have a live birth. This is not actually what happens- we ended up paying more money for each round and did not get anything back in the end. And the financial coordinator is difficult to work with- she does not answer phone calls or emails timely and then send you late payment warnings. This is the only part of the clinic that I did not like. They should not call it success guarantee, they should call it a discount plan for each additional cycle if you sign up for 3. It is misleading.

How was your experience with William Hummel (retired) at San Diego Fertility Center?

Dr. Hummel was good at explaining the process of IVF in a caring and gentle manner. One thing that stood out was how he made a point of complimenting my husband which made him feel included (when sometimes I think husbands can feel left out). He is soft-spoken and thoughtful and made us feel like we were important to him. The only negative I can say is that he suggested moving on to donor eggs while I was on the table having the last embryo transferred. I thought the timing was not so good.

During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?

Dr. Hummel is incredibly caring and empathetic at all stages of the process.

Describe the protocols William Hummel (retired) used in your cycles at San Diego Fertility Center and their degree of success.

All of our IVF cycles were long prototcol with either ganirelix or cetrotide as antagonist, Gonal-F/menopur stimulations, Ovidrel trigger shots with Lovenox for blood thinners. The first two cycles were fresh day 5 transfers, transferring 2 the first time and 3 the second. We froze the rest and transferred them after the fresh transfers did not work. The last 2 cycles were frozen transfers with PGS. We used ICSI in all cycles because of my husband's low morphology. None of the cycles worked.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Carrie )

Carrie did all of my ultrasounds- she was professional, caring, gentle, and a great resource for information. I cannot say enough about how much I appreciated her after I went to a different clinic where the nursing staff was not great.

Describe your experience with San Diego Fertility Center.

This clinic is organized and structured in a way that you will feel taken care of and not lost in a sea of numbers. You have your ultrasounds in the morning and then the whole group meets for a midday meeting so they can discuss your case together. They call you with an update in the afternoon. That way everyone is on the same page and there is no confusion. The same nurse gives your ultrasounds (mostly) and the same nurse draws your blood each time. They are not pushy, and don't waste your time. And the office is clean and beautiful.

Describe the costs associated with your care under William Hummel (retired) at San Diego Fertility Center.

We did the "success guarantee" plan which is supposed to give you money back if you use all of your embryos and have 3 rounds of IVF and do not have a live birth. This is not actually what happens- we ended up paying more money for each round and did not get anything back in the end. And the financial coordinator is difficult to work with- she does not answer phone calls or emails timely and then send you late payment warnings. This is the only part of the clinic that I did not like. They should not call it success guarantee, they should call it a discount plan for each additional cycle if you sign up for 3. It is misleading.

Describe William Hummel (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

He was happy to transfer more than one embryo from the start, but I was 35 at the time that I started treatment and had low ovarian reserve. We discussed the possibility of twins- my husband is a twin and so we were up for it.

Doctor

William Hummel (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013 - 2014, Successful

Age 27 - 28

4 IUI

1 IVF

Male Factor

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Iui [with Dr. Susanna Park] failed due to male factor infertility. Ivf worked the first time...She was warm and kind. I couldn’t have asked for better treatment...Dr Park was helpful and knowledable. She didn’t waste our money by moving onto things that wouldn’t work. I’m so thankful for her...She’s so smart and knows exactly what she’s doing...She was absolutely wonderful!

The nursing staff [at San Diego Fertility Center] was a bit cold at times. However they were very communicative and knowledgeable...The clinic was kind and successful. Would go again if needed. We are happy with the result of course and dr Park was amazing. We are thankful. Everyone helped us through this difficult time. Everything was troubleshooted as needed

How was your experience with Susanna Park at San Diego Fertility Center?

She was absolutely wonderful! I have 0 complaints. She’s an angel. She was kind and caring. Dr Park was helpful and knowledable. She didn’t waste our money by moving onto things that wouldn’t work. I’m so thankful for her

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Listen to what she says and do it! She’s so smart and knows exactly what she’s doing

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

She was warm and kind. I couldn’t have asked for better treatment

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

Iui failed due to male factor infertility. Ivf worked the first time

Describe your experience with the nursing staff at San Diego Fertility Center.

The nursing staff was a bit cold at times. However they were very communicative and knowledgeable

Describe your experience with San Diego Fertility Center.

The clinic was kind and successful. Would go again if needed. We are happy with the result of course and dr Park was amazing. We are thankful. Everyone helped us through this difficult time. Everything was troubleshooted as needed

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2009 - 2014, Successful

Age 38 - 43

2 IUI

1 IVF

Donor Eggs

Diminished Ovarian Reserve

Male Factor

Unexplained

Other

Income $200K - $499K

Business Executive

Only Doc Seen

Strongly Recommends

Successful

Review of

Doctor would call and do my consults by phone since I had over a 2 hour drive to his office

It's normal once treatment starts that you no longer see the dr at each visit.... Which is fine because the staff are awesome and knowledgeable

How was your experience with Michael Kettel at San Diego Fertility Center?

He had great bedside manner. Seemed to genuinely care about helping us become parents.

What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?

It's normal once treatment starts that you no longer see the dr at each visit.... Which is fine because the staff are awesome and knowledgeable

During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?

They always greeted me by my name when I walked in and we're all friendly. Doctor would call and do my consults by phone since I hD over a 2 hour drive to his office

Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.

Aggressive protocol due to being age 42. Used Bravelle and Menopure twice a day

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Annette)

She was efficient and had a great personality

Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.

We did a program they had where I could do two cycles using my own eggs then transfer to a guaranteed donor egg cycle. It seems like it ended up being approximately 50k

Doctor

Michael Kettel

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014, Successful

Age 32

2 IUI

1 IVF

Other

Income $100K - $199K

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Dr. Chuan's bedside manner is one of clinical empathy. She is part scientific, part maternal. Being a nurse myself, this combination is imperative. She gave me all of the medical information I needed and should know, yet her delivery was that of a dear friend.

Myrna [a nurse at San Diego Fertility Center] is so organized & friendly! Jen was wonderful about giving us a detailed schedule about what was to come....Dr. Chuan treated my husband and I as if we were her only patients. She is warm and caring but also scientific and precise.

How was your experience with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan treated my husband and I as if we were her only patients. She is warm and caring but also scientific and precise.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Don't give up hope in your quest to have children!

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jen)

Myrna is so organized & friendly! Jen was wonderful about giving us a detailed schedule about what was to come.

Describe your experience with San Diego Fertility Center.

Gorgeous!!!! I felt zen just sitting in the waiting room. It's calm, beautiful and inviting.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014, Successful

Age 32

3 IUI

Donor Sperm

European

Income $0 - $49K

3rd of 3 Docs

LGBTQ

Strongly Recommends

Successful

Review of

We did 2 rounds of clomid and IUI.[with Dr. Chuan at San Diego Fertility Center]. After the second round I was pregnant with triplets!...She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment

How was your experience with Sandy Chuan at San Diego Fertility Center?

She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Go here first. Don't bother with anywhere else. It doesn't get better than this

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

She is very warm, friendly and easy to get along with.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

We did 2 rounds of clomid and IUI. After the second round I was pregnant with triplets!

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer)

Fantstic

Describe your experience with San Diego Fertility Center.

Clean, friendly, warm

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

Not sure

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2012 - 2013, Unknown Success

Age 37 - 38

12 IVF

Donor Eggs

Immunological

Unexplained

Other

Income $100K - $199K

4th of 5 Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Extremely gentle, kind and compassionate but also was the one to say enough is enough. We can't get you pregnant and you need to look at other options such as surrogacy, adoption or being childfree. Amazing man.

The entire team at SDFC were amazing despite our negative outcome. After 9 cycles feeling like a number in Australia it was refreshing to have such personalized care from SDFC.

How was your experience with William Hummel (retired) at San Diego Fertility Center?

The most gentle and kind medical professional I've ever had the pleasure of dealing with. He was like a grandfather in his care with so much respect for us and what we had already been through. Extremely gentle, kind and compassionate but also was the one to say enough is enough. We can't get you pregnant and you need to look at other options such as surrogacy, adoption or being childfree. Amazing man.

What's one piece of advice would you give a prospective patient of William Hummel (retired) at San Diego Fertility Center?

You are in the best hands possible. If anyone can get you pregnant he will do it.

During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?

The entire team at SDFC were amazing despite our negative outcome. After 9 cycles feeling like a number in Australia it was refreshing to have such personalized care from SDFC.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Barbara Tanaka)

Commitment to us as a couple from overseas. Constant communication through the entire process. Going above and beyond even offering to bring me dinner to my hotel after a rough day at the clinic.

Doctor

William Hummel (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeffrey Rakoff (Retired)San Diego Fertility Center

2010 - 2012, Successful

Age 41 - 43

9 IUI

1 IVF

Donor Sperm

Endometriosis

Uterine Fibroids

European

Income $100K - $199K

Lawyer

Only Doc Seen

Strongly Recommends

Successful

Review of

I was happy with Dr. Rakoff. I felt like he was up front with me about everything but will willing to let me do the IUI's even when it was clear he felt I should go right to IVF. He explained things to me clearly and when I was nervous for my mock transfer he was great about calming me down and letting me relax without rushing it...I remember unmedicated IUI's were about $200 and medicated IUI's were about $500. I paid up front for two IVF cycles and I think it was around $10k

I remember unmedicated IUI's [at San Diego Fertility Center] were about $200 and medicated IUI's were about $500. I paid up front for two IVF cycles and I think it was around $10k...Receptionist at the time (Frankie) was really great. Clinic was well organized and well run and appointments were pretty much always on time...There was one nurse or coordinator that I didn't like - I think her name was Chris but can't be sure. She was not very warm and did my first IUI, for which I was very nervous, and she had little compassion. The woman who always did the blood draws came in with me for that first IUI and was amazing - she was so positive and compassionate every single time I was there.

How was your experience with Jeffrey Rakoff (Retired) at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Jeffrey Rakoff (Retired) at San Diego Fertility Center?

You have to have done your homework and know what you want. I knew I wanted to try IUI's first even though he felt I should just go to IVF.

During treatment, were you treated like a number or a human with Jeffrey Rakoff (Retired) at San Diego Fertility Center?

Was always greeted by name by the receptionist and nurses and Dr. Rakoff made me feel like they really cared about me and the process.

Describe the protocols Jeffrey Rakoff (Retired) used in your cycles at San Diego Fertility Center and their degree of success.

I did three cycles without anything and then 3 with clomid before moving to injections. I know he changed it up when I didn't have a lot of follicles but can't recall what was changed.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Kendra, Tammy)

There was one nurse or coordinator that I didn't like - I think her name was Chris but can't be sure. She was not very warm and did my first IUI, for which I was very nervous, and she had little compassion. The woman who always did the blood draws came in with me for that first IUI and was amazing - she was so positive and compassionate every single time I was there.

Describe your experience with San Diego Fertility Center.

Receptionist at the time (Frankie) was really great. Clinic was well organized and well run and appointments were pretty much always on time

Describe the costs associated with your care under Jeffrey Rakoff (Retired) at San Diego Fertility Center.

I remember unmedicated IUI's were about $200 and medicated IUI's were about $500. I paid up front for two IVF cycles and I think it was around $10k

Describe Jeffrey Rakoff (Retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

I had 3 excellent quality embryos and he asked if I wanted to transfer all three given my age. I said absolutely not but I was ok with 2 since I would be fine with having twins but not fine with having triplets. I have twin boys so I am really glad we didn't transfer 3. But it was my decision and he did not pressure me one way or another. Again, you have to know yourself well and stick to what you believe.

Doctor

Jeffrey Rakoff (Retired)

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeffrey Rakoff (Retired)San Diego Fertility Center

2006 - 2011, Successful

Age 37 - 42

IUI

2 IVF

Donor Sperm

European

Sales Representative

Only Doc Seen

Strongly Recommends

Successful

Review of

Doctor cared about me and my future children. Goal was to get pregnant and as as patient, I was willing to do whatever it took to get there. Doctor was very transparent...Dr. Kettel started with not as intensive treatments but adjusted protocol as needed based on results and age...Tammy was my saving grace. She brought the reality into the picture and was very compassionate and caring.

I was always provided a quote for expected treatment. They [staff at San Diego Fertility Center] contacted insurance company as needed. Offered several options for payment. At times, did not keep track of billing and notify in a timely manner what was owed...Very pleasant, organized with appointments, accessible when needed, very caring and treated patients with great confidentiality. I felt the staff genuinely cared about me and my future children and were great cheerleaders. I felt like they were family.

How was your experience with Michael Kettel at San Diego Fertility Center?

Doctor is pioneer, experienced with excellent results. Doctor has a great team of staff to assist every step of the way, who are excellent caregivers. SD Fertility Center is the only place I would go, they know me and the best care to achieve results.

What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?

Dr. Michael Kettel has great outcomes.

During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?

Doctor cared about me and my future children. Goal was to get pregnant and as as patient, I was willing to do whatever it took to get there. Doctor was very transparent.

Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.

Dr. Kettel started with not as intensive treatments but adjusted protocol as needed based on results and age.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Tammy)

Tammy was my saving grace. She brought the reality into the picture and was very compassionate and caring.

Describe your experience with San Diego Fertility Center.

Very pleasant, organized with appointments, accessible when needed, very caring and treated patients with great confidentiality. I felt the staff genuinely cared about me and my future children and were great cheerleaders. I felt like they were family.

Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.

I was always provided a quote for expected treatment. They contacted insurance company as needed. Offered several options for payment. At times, did not keep track of billing and notify in a timely manner what was owed.

Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Kettel discussed strategies when it came time to decide on multiple embryos. Very open and honest.

Doctor

Michael Kettel

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2011, Successful

Age 40

4 IUI

IVF

Donor Eggs

Poor Egg Quality

Unexplained

Other

European

Income $100K - $199K

Lawyer

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Dr. Hummel was very caring and thorough, and I felt like my care was personalized. He also had a gentle touch.

Kendra [my nurse] was kind and patient and answered all of my questions.

How was your experience with William Hummel (retired) at San Diego Fertility Center?

I had only two experiences with Dr. Hummel. The first was a telephone initial appointment to discuss my history and whether I was a candidate for donor egg IVF. The second was my embryo transfer. On both occasions, Dr. Hummel displayed kindness, intelligence and humor

What's one piece of advice would you give a prospective patient of William Hummel (retired) at San Diego Fertility Center?

He is terrific!

During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?

Dr. Hummel was very caring and thorough, and I felt like my care was personalized. He also had a gentle touch

Describe the protocols William Hummel (retired) used in your cycles at San Diego Fertility Center and their degree of success.

I don't know the details of the protocol used because I was the recipient. I had to take Lupron, birth control pills, estrogen tablets and progesterone in oil injections during my cycle

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Kendra)

Kendra was kind and patient and answered all of my questions.

Describe the costs associated with your care under William Hummel (retired) at San Diego Fertility Center.

I believe our donor egg IVF cycle cost $16,770, and our donor's fee was $7,500

Doctor

William Hummel (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Successful

2 IUI

Donor Sperm

European

Income $100K - $199K

Lawyer

Only Doc Seen

LGBTQ

Strongly Recommends

Successful

Review of