San Diego Fertility Center

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.6
70% strongly recommend
150 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
Temecula
44274 George Cushman Court
Temecula, CA 92592
Show 1 more

150 patient reviews

LGBTQ
2017 - 2018, Successful
NPS
10
NPS
10
Age 40 - 41
4 IUI
1 IVF
PCOS
Ashkenazi Jewish
Income $50K - $99K
Professor
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I was treated as an individual and was included in the decision making process of my treatment. Dr Friedman treated me with respect, always addressing my concerns and celebrating my victories with me as well...is extremely intelligent and compassionate. She is on top of the most recent research, which was important to me. She also treated me like an individual rather than using a cookie cutter approach to my care.
SDFC is full of compassionate and knowledgeable people, from the people who welcome you as you enter to the doctors. The clinic is available 7 days a week so that you do not have to manipulate your cycle any more than is necessary. I even had a monitoring appointment on a holiday. This was a much appreciated aspect of my care! The wonderful staff and practitioners are the clinic's greatest strength!...
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr Friedman is extremely intelligent and compassionate. She is on top of the most recent research, which was important to me. She also treated me like an individual rather than using a cookie cutter approach to my care.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
The fertility process is a real roller coaster, with many bumps. You have to have realistic expectations of yourself and everyone else. And be patient. The fertility journey unfolds over time.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
I was treated as an individual and was included in the decision making process of my treatment. Dr Friedman treated me with respect, always addressing my concerns and celebrating my victories with me as well.
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff was excellent! Everyone I worked with was knowledgeable, compassionate, and remembered me - which really makes a difference in how I experienced the process.
Describe your experience with San Diego Fertility Center.
SDFC is full of compassionate and knowledgeable people, from the people who welcome you as you enter to the doctors. The clinic is available 7 days a week so that you do not have to manipulate your cycle any more than is necessary. I even had a monitoring appointment on a holiday. This was a much appreciated aspect of my care! The wonderful staff and practitioners are the clinic's greatest strength!
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
The doctor strongly encouraged me to use eSET rather than transferring multiple embryos. I probably could have pushed, but the scientific, medical, and personal reasons for eSET were very compelling, particularly since I had done genetic testing of my embryos.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 30
1 IVF
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Friedman and the entire staff at SD Fertility was beyond amazing! After 2 years of trying to do this naturally we were recommended to this clinic and couldn't be happier! From start to finish we were always presented with the best options, greeted by warm staff, and know that they had personal interest in our success...She is super knowledgeable and made every option very clear and understandable for a new patient. If anything occurred she would think of our best interest...
Every staff member [at SD Fert Center - Carmel V] was great to work with. They made us comfortable and explained with great knowledge each step of the process and what to expect...The most amazing staff that treated us like family on every visit. They were invested in our success through every step of the process..The best clinic in San Diego by far! Every step of the way was clearly defined, open lines of communication was readily available, and couldn't be happier...
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr Friedman and the entire staff at SD Fertility was beyond amazing! After 2 years of trying to do this naturally we were recommended to this clinic and couldn't be happier! From start to finish we were always presented with the best options, greeted by warm staff, and know that they had personal interest in our success. We are happy to say that after one round we are expecting a baby in February and can't thank Dr Friedman enough. It was sad to leave them after 10 weeks, but they will always be in our hearts.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
She is amazing!
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
She was amazing and made sure we were aware of everything during the process. Couldn't have asked for a better doctor
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
She is super knowledgeable and made every option very clear and understandable for a new patient. If anything occurred she would think of our best interest
Describe your experience with the nursing staff at San Diego Fertility Center.
The most amazing staff that treated us like family on every visit. They were invested in our success through every step of the process
Describe your experience with San Diego Fertility Center.
The best clinic in San Diego by far! Every step of the way was clearly defined, open lines of communication was readily available, and couldn't be happier
Describe your experience with your monitoring appointments at San Diego Fertility Center.
Every staff member was great to work with. They made us comfortable and explained with great knowledge each step of the process and what to expect
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
Total cost of $25,000
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2006 - 2011, Successful
NPS
10
NPS
10
Age 37 - 42
2 IVF
European
Sales Representative
Only Doc Seen
IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Doctor cared about me and my future children. Goal was to get pregnant and as as patient, I was willing to do whatever it took to get there. Doctor was very transparent...Dr. Kettel started with not as intensive treatments but adjusted protocol as needed based on results and age...Tammy was my saving grace. She brought the reality into the picture and was very compassionate and caring.
I was always provided a quote for expected treatment. They [staff at San Diego Fertility Center] contacted insurance company as needed. Offered several options for payment. At times, did not keep track of billing and notify in a timely manner what was owed...Very pleasant, organized with appointments, accessible when needed, very caring and treated patients with great confidentiality. I felt the staff genuinely cared about me and my future children and were great cheerleaders. I felt like they were family.
How was your experience with Michael Kettel at San Diego Fertility Center?
Doctor is pioneer, experienced with excellent results. Doctor has a great team of staff to assist every step of the way, who are excellent caregivers. SD Fertility Center is the only place I would go, they know me and the best care to achieve results.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
Dr. Michael Kettel has great outcomes.
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
Doctor cared about me and my future children. Goal was to get pregnant and as as patient, I was willing to do whatever it took to get there. Doctor was very transparent.
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Kettel started with not as intensive treatments but adjusted protocol as needed based on results and age.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Tammy)
Tammy was my saving grace. She brought the reality into the picture and was very compassionate and caring.
Describe your experience with San Diego Fertility Center.
Very pleasant, organized with appointments, accessible when needed, very caring and treated patients with great confidentiality. I felt the staff genuinely cared about me and my future children and were great cheerleaders. I felt like they were family.
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
I was always provided a quote for expected treatment. They contacted insurance company as needed. Offered several options for payment. At times, did not keep track of billing and notify in a timely manner what was owed.
Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Kettel discussed strategies when it came time to decide on multiple embryos. Very open and honest.
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 37 - 39
2 IVF
1 Embryo Freezing
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Sales Representative
3rd of 3 Docs
4 IUI With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She is kind and caring but also very knowledgeable and confident. When we had a cancelled cycle she took the time to call me on her day off to talk to me about next steps and moving forward. I always heard bad news from Dr Friedman directly which made it a little easier than hearing it from a nurse. ... I have already referred several people to her. ... Dr Friedman said she would transfer two embryos if we really wanted twins but prefers to transfer one at a time.
Clinic [San Diego Fertility Center] has great communication and a top notch lab. It’s clean and things are explained well throughout the process. You always know how your embryos are doing or how your donor’s cycle is going. They are well organized and efficient - open on the weekends for certain appointments which is convenient. ... The nursing staff is great and very good with communication. Sarah was my coordinator and she has been wonderful.
How was your experience with Brooke Friedman at San Diego Fertility Center?
I have already referred several people to her. She is kind and caring but also very knowledgeable and confident. When we had a cancelled cycle she took the time to call me on her day off to talk to me about next steps and moving forward. I always heard bad news from Dr Friedman directly which made it a little easier than hearing it from a nurse.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Discuss all of your options and the realistic success chances for each one. They have a great donor program that might be an option.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr Friedman is very caring and wants the best for your family. On my first visit she told me she would do whatever it took to help us grow our family. She is a wonderful doctor.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)
The nursing staff is great and very good with communication. Sarah was my coordinator and she has been wonderful.
Describe your experience with San Diego Fertility Center.
Clinic has great communication and a top notch lab. It’s clean and things are explained well throughout the process. You always know how your embryos are doing or how your donor’s cycle is going. They are well organized and efficient - open on the weekends for certain appointments which is convenient.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Friedman said she would transfer two embryos if we really wanted twins but prefers to transfer one at a time.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 37 - 38
1 IUI
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We were always treated with respect and never given false hope. Dr. Kettel always took the time to explain things to us, even multiple times if needed. He was very realistic about our chances and let us know what our options were at all times.... Dr. Kettel used a fairly aggressive dose of medication due to my age. He opted in most cycles to freeze all then transfer.... In the beginning we only transferred two, as Dr. Kettel was conservative. Last few cycles we transferred 3 or 4 each time.
Clinic staff [San Diego Fertility] was wonderful amd they always had flexible appointments available. The PA Kristin was amazing and so down to earth. Del Mar Surgert Center was also very good. Overall I felt this was a great place to receive treatment even before i was able to get pregnant.... [Nurse] Annette was wonderful .... We were always treated with respect and never given false hope. Dr. Kettel always took the time to explain things to us,
How was your experience with Michael Kettel at San Diego Fertility Center?
We were always treated with respect and never given false hope. Dr. Kettel always took the time to explain things to us, even multiple times if needed. He was very realistic about our chances and let us know what our options were at all times.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
I would tell anyone going through fertility treatments that it may take more than one cycle to produce a baby.
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
Dr. Kettel always took the time to answer our questions and explained things thoroughly.
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Kettel used a fairly aggressive dose of medication due to my age. He opted in most cycles to freeze all then transfer. I also required anesthesia for all transfers.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Annette)
Annette was wonderful .
Describe your experience with San Diego Fertility Center.
Clinic staff was wonderful amd they always had flexible appointments available. The PA Kristin was amazing and so down to earth. Del Mar Surgert Center was also very good. Overall I felt this was a great place to receive treatment even before i was able to get pregnant.
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
I had some insurance coverage but had to pay out of pocket too
Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
In the beginning we only transferred two, as Dr. Kettel was conservative. Last few cycles we transferred 3 or 4 each time.
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 35 - 37
Donor Eggs
Surrogacy
East Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
The clinic staff [at San Diego Fertility Center] was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!...Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Don't delay! Move forward with Dr. Park and her team and you will not be disappointed
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
Describe your experience with San Diego Fertility Center.
The clinic staff was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Park recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 39
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Middle Eastern
Income $200K - $499K
Writer
2nd of 2 Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I’ve already recommended her [Dr. Friedman] to a good friend, who is also seeing her now. I think that’s the best sign of whether or not a physician is good - if you tell your friends about them. Dr. Friedman seemed more available than the other doctors at this clinic, which was important to us. ... She has a lovely bedside manner and we felt like she really listened to us and our concerns.
Monitoring appointments [San Diego Fertility Center] are in the morning which made it easy to schedule with work. ... The downside of this clinic is that they are SO busy. That’s also the upside though, you know they’re good at what they do and that’s why they’re busy. The girls at the front desk are so lovely and the nurses are great. You can’t really go wrong here. ... I have an allergy to one of the medications and one of the nurses forgot when calling in a prescription. It wasn’t a big deal and was easily rectified.
How was your experience with Brooke Friedman at San Diego Fertility Center?
I’ve already recommended her to a good friend, who is also seeing her now. I think that’s the best sign of whether or not a physician is good - if you tell your friends about them. Dr. Friedman seemed more available than the other doctors at this clinic, which was important to us.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
You’re in great hands!
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
She has a lovely bedside manner and we felt like she really listened to us and our concerns.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
We have done so many cycles - I can’t recall the specifics anymore.
Describe your experience with San Diego Fertility Center.
The downside of this clinic is that they are SO busy. That’s also the upside though, you know they’re good at what they do and that’s why they’re busy. The girls at the front desk are so lovely and the nurses are great. You can’t really go wrong here.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
Monitoring appointments are in the morning which made it easy to schedule with work.
What specific things went wrong at San Diego Fertility Center?
  • Failed to consider drug intolerance
Describe the specific things that went wrong at San Diego Fertility Center.
I have an allergy to one of the medications and one of the nurses forgot when calling in a prescription. It wasn’t a big deal and was easily rectified.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2018, Successful
NPS
10
NPS
10
Age 32 - 41
5 IVF
1 Egg Freezing
Diminished Ovarian Reserve
European
Income $200K - $499K
Sales Representative
1st of 6 Docs
8 IUI With Other Docs
5 IVF With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr D [Daneshmand] I originally saw in Las Vegas when I froze my eggs as a single career women at 29. At 35 after 3 failed IVF’s I went to Dr D in Vegas and used my frozen eggs resulting in my 3year old son. We currently live in SC and I have traveled to San Diego to see Dr for 3 retrieval’s, 1 cancelled retrieval and 4 transfers and he has been beyond compassionate every step of the way ... I have very low AMH. All my cycles involved injections with clomid. Every cycle I had 100% fertilization rate and 80% made it to transfer
Everyone from the front desk, surgery center andin between has been beyond amazing. I have gotten to know all of them on personal levels and they genuinely care. They truly make this difficult journey a little easier with their compassion ... I am cash pay. They have provided a discount based off my trx plan ... My And Cindy [nurses] were/are like family to me and have been there every step of the way to help me on this journey
How was your experience with Said Daneshmand at San Diego Fertility Center?
Dr D I originally saw in Las Vegas when I froze my eggs as a single career women at 29. At 35 after 3 failed IVF’s I went to Dr D in Vegas and used my frozen eggs resulting in my 3year old son. We currently live in SC and I have traveled to San Diego to see Dr for 3 retrieval’s, 1 cancelled retrieval and 4 transfers and he has been beyond compassionate every step of the way
What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?
Have confidence in him
During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?
Very caring and positive
Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.
I have very low AMH. All my cycles involved injections with clomid. Every cycle I had 100% fertilization rate and 80% made it to transfer
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: My Tran and Cindy C)
My And Cindy were/are like family to me and have been there every step of the way to help me on this journey
Describe your experience with San Diego Fertility Center.
Everyone from the front desk, surgery center andin between has been beyond amazing. I have gotten to know all of them on personal levels and they genuinely care. They truly make this difficult journey a little easier with their compassion
Describe the costs associated with your care under Said Daneshmand at San Diego Fertility Center.
I am cash pay. They have provided a discount based off my trx plan
10
Doctor
Said Daneshmand
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 38
1 Fertility Medications
Diminished Ovarian Reserve
Tubal Blockage
Ashkenazi Jewish
Latinx
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Kettle is very detailed oriented and professional. I would recommend him to anyone. He explains all issues to you so it may be easy to understand. He makes sure to address all questions and concerns. He has amazing follow up. He is an excellent listener.... Dr. Kettle was interested in my background and gave me a thorough explanation of my diagnosis. I would highly recommend him to anyone.
Annette was the most amamzing nurse. She has the best follow up and will always try to find the answer. I love her!... Great follow up and follow through. They [SD Fertility Ctr] have the best nurses and staff. The seminars are so informative. The facility if very high tech, clean, and modern.... Dr. Kettle was interested in my background and gave me a thorough explanation of my diagnosis. I would highly recommend him to anyone.
How was your experience with Michael Kettel at San Diego Fertility Center?
Dr Kettle is very detailed oriented and professional. I would recommend him to anyone. He explains all issues to you so it may be easy to understand. He makes sure to address all questions and concerns. He has amazing follow up. He is an excellent listener.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
Dr Kettle is a professional and truly cares for his patients
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
Dr. Kettle was interested in my background and gave me a thorough explanation of my diagnosis. I would highly recommend him to anyone.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Annette )
Annette was the most amamzing nurse. She has the best follow up and will always try to find the answer. I love her!
Describe your experience with San Diego Fertility Center.
This is by far the best clinic in San Diego. Great follow up and follow through. They have the best nurses and staff. The seminars are so informative. The facility if very high tech, clean, and modern.
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
Costs of pgs labs retrieval and transfer. Plus meds.
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
NPS
7
NPS
7
Age 36
1 IUI
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I do wish she'd be more willing to get into the details with me and more willing to use proper medical terminology, diagnoses etc. I believe her bedside manner is so warm and sweet that she "dumbs down " the info a bit.
I was impressed that they [the nurses] were able to get their hands on the bloodwork from the lab so quickly. They also remember little details about me that aren't necessarily in the chart.
How was your experience with Susanna Park at San Diego Fertility Center?
She's very personable while professional. I do wish she'd be more willing to get into the details with me and more willing to use proper medical terminology, diagnoses etc. I believe her bedside manner is so warm and sweet that she "dumbs down " the info a bit.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Ask questions if you like the details. But she is very warm and kind and will make you feel comfortable.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
They remember me. Dr Park seems genuinely enthusiastic to have us there.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Femara cd 3-8. Ultrasound cd 10. Follow up ultrasound , ovidrel trigger shot, IUI 36 hours later. Any of this may or may not be performed by Dr Park.
Describe your experience with the nursing staff at San Diego Fertility Center.
I was impressed that they were able to get their hands on the bloodwork from the lab so quickly. They also remember little details about me that aren't necessarily in the chart.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
$700 IUI cycle $150 ish for meds cash
7
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 27 - 28
4 IUI
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Iui [with Dr. Susanna Park] failed due to male factor infertility. Ivf worked the first time...She was warm and kind. I couldn’t have asked for better treatment...Dr Park was helpful and knowledable. She didn’t waste our money by moving onto things that wouldn’t work. I’m so thankful for her...She’s so smart and knows exactly what she’s doing...She was absolutely wonderful!
The nursing staff [at San Diego Fertility Center] was a bit cold at times. However they were very communicative and knowledgeable...The clinic was kind and successful. Would go again if needed. We are happy with the result of course and dr Park was amazing. We are thankful. Everyone helped us through this difficult time. Everything was troubleshooted as needed
How was your experience with Susanna Park at San Diego Fertility Center?
She was absolutely wonderful! I have 0 complaints. She’s an angel. She was kind and caring. Dr Park was helpful and knowledable. She didn’t waste our money by moving onto things that wouldn’t work. I’m so thankful for her
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Listen to what she says and do it! She’s so smart and knows exactly what she’s doing
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She was warm and kind. I couldn’t have asked for better treatment
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Iui failed due to male factor infertility. Ivf worked the first time
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff was a bit cold at times. However they were very communicative and knowledgeable
Describe your experience with San Diego Fertility Center.
The clinic was kind and successful. Would go again if needed. We are happy with the result of course and dr Park was amazing. We are thankful. Everyone helped us through this difficult time. Everything was troubleshooted as needed
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unknown Success
NPS
10
NPS
10
Age 37 - 38
1 IVF
Donor Eggs
Immunological
Unexplained
Income $100K - $199K
4th of 5 Docs
11 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Extremely gentle, kind and compassionate but also was the one to say enough is enough. We can't get you pregnant and you need to look at other options such as surrogacy, adoption or being childfree. Amazing man.
The entire team at SDFC were amazing despite our negative outcome. After 9 cycles feeling like a number in Australia it was refreshing to have such personalized care from SDFC.
How was your experience with William Hummel (retired) at San Diego Fertility Center?
The most gentle and kind medical professional I've ever had the pleasure of dealing with. He was like a grandfather in his care with so much respect for us and what we had already been through. Extremely gentle, kind and compassionate but also was the one to say enough is enough. We can't get you pregnant and you need to look at other options such as surrogacy, adoption or being childfree. Amazing man.
What's one piece of advice would you give a prospective patient of William Hummel (retired) at San Diego Fertility Center?
You are in the best hands possible. If anyone can get you pregnant he will do it.
During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?
The entire team at SDFC were amazing despite our negative outcome. After 9 cycles feeling like a number in Australia it was refreshing to have such personalized care from SDFC.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Barbara Tanaka)
Commitment to us as a couple from overseas. Constant communication through the entire process. Going above and beyond even offering to bring me dinner to my hotel after a rough day at the clinic.
10
Doctor
William Hummel (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013, Unknown Success
NPS
8
NPS
8
Age 37
2 IVF
2 Embryo Freezing
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Felt like he [Dr. Rakoff] was invested and was always honest in regards to how and why he would advise us . There were many times we sided with his expertise in making some of the choices in care and we appreciated the transparency.... Be prepared that its more of a trial and error and numbers game .... Looking back first time was a test run, the second time was the same protocol other then switching the method of administration for meds for lining, injection vs patches.
Very busy clinic [San Diego Fertility Ctr- Carmel Valley] and you have to be realistic of how many patients they have. With that said I was very happy with the nurses and staff at the clinic. The front office ladies always made me laugh and were great every time I called and or came in.... 5k for PGS testing. 495 for mock transfers, 24,000 for the first round, 32,000 for the second round.... Felt like he [Dr. Rakoff] was invested and was always honest in regards to how and why he would advise us .
How was your experience with Jeffrey Rakoff (Retired) at San Diego Fertility Center?
Felt like he was invested and was always honest in regards to how and why he would advise us . There were many times we sided with his expertise in making some of the choices in care and we appreciated the transparency.
What's one piece of advice would you give a prospective patient of Jeffrey Rakoff (Retired) at San Diego Fertility Center?
Be prepared that its more of a trial and error and numbers game .
Describe the protocols Jeffrey Rakoff (Retired) used in your cycles at San Diego Fertility Center and their degree of success.
Looking back first time was a test run, the second time was the same protocol other then switching the method of administration for meds for lining, injection vs patches.
Describe your experience with San Diego Fertility Center.
Very busy clinic and you have to be realistic of how many patients they have. With that said I was very happy with the nurses and staff at the clinic. The front office ladies always made me laugh and were great every time I called and or came in.
Describe the costs associated with your care under Jeffrey Rakoff (Retired) at San Diego Fertility Center.
5k for PGS testing. 495 for mock transfers, 24,000 for the first round, 32,000 for the second round.
Describe Jeffrey Rakoff (Retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Doctor ensured we were informed but ultimately we made the decision .
What specific things went wrong at San Diego Fertility Center?
  • Scheduled the wrong procedure
8
Doctor
Jeffrey Rakoff (Retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
9
NPS
9
Age 34
1 IVF
1 Embryo Freezing
Male Factor
Unexplained
European
Income $100K - $199K
Consultant
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Park is very knowledgeable and explains everything perfectly. She is very good at posing questions and allowing you to ask questions as well. There was never a time, with Dr. Park, that I felt like I didn't know what was going on.
I had an issue with the assistant, early on. Initially I did not feel like the schedule and what was needed from me in order to start was communicated properly. Because of that I was set back about a month.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very knowladgeble and explains everything perfectly. She is very good at posing questions and allowing you to ask questions as well. There was never a time, with dr. Park, that I felt like I didn't know what was going on.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park took the time to really explain the procedures and process. She also was warm and welcoming each time we saw her. Always asked if I had further questions.
What specific things went wrong at San Diego Fertility Center?
  • Lost paperwork
  • Failed to convey critical information
Describe the specific things that went wrong at San Diego Fertility Center.
I had an issue with the assistant, early on. Initally I did not feel like the schedule and what was needed from me in order to start was communicated properly. Because of that I was set back about a month. The assistant has since improved, I must note.
9
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2011, Successful
NPS
10
NPS
10
Age 40
Donor Eggs
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
4 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hummel was very caring and thorough, and I felt like my care was personalized. He also had a gentle touch.
Kendra [my nurse] was kind and patient and answered all of my questions.
How was your experience with William Hummel (retired) at San Diego Fertility Center?
I had only two experiences with Dr. Hummel. The first was a telephone initial appointment to discuss my history and whether I was a candidate for donor egg IVF. The second was my embryo transfer. On both occasions, Dr. Hummel displayed kindness, intelligence and humor
What's one piece of advice would you give a prospective patient of William Hummel (retired) at San Diego Fertility Center?
He is terrific!
During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?
Dr. Hummel was very caring and thorough, and I felt like my care was personalized. He also had a gentle touch
Describe the protocols William Hummel (retired) used in your cycles at San Diego Fertility Center and their degree of success.
I don't know the details of the protocol used because I was the recipient. I had to take Lupron, birth control pills, estrogen tablets and progesterone in oil injections during my cycle
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Kendra)
Kendra was kind and patient and answered all of my questions.
Describe the costs associated with your care under William Hummel (retired) at San Diego Fertility Center.
I believe our donor egg IVF cycle cost $16,770, and our donor's fee was $7,500
10
Doctor
William Hummel (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
8
Age 36
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
There is nothing negative I can share about Dr. Friedman. She is compassionate, intelligent, and answers any question we had. We felt supported and had full trust in her ability to assist us in our journey.
She was compassionate and caring.
How was your experience with Brooke Friedman at San Diego Fertility Center?
There is nothing negative I can share about Dr. Friedman. She is compassionate, intelligent, and answers any question we had. We felt supported and had full trust in her ability to assist us in our journey.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Without a doubt I reccomend Dr. Friedman. She's a very caring, compassionate, and professional Dr.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
She was compassionate and caring.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 43 - 44
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I could not be happier with my care by Dr. Kettel. He is warm, compassionate, and honest. He has a great bedside manner and is extremely intelligent. I trust him 100% and highly recommend him!
I was always treated like one of the family! My care could not have been better at SDFC!
How was your experience with Michael Kettel at San Diego Fertility Center?
I could not be happier with my care by Dr. Kettel. He is warm, compassionate, and honest. He has a great bedside manner and is extremely intelligent. I trust him 100% and highly recommend him!
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
I was always treated like one of the family! My care could not have been better at SDFC!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Cindy Christensen)
She was so warm and caring! Gave us a hug when meeting us and was so timely and open in all communication!
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 43
1 Fertility Medications
European
Income $100K - $199K
Sales Representative
3rd of 3 Docs
2 IUI With Other Docs
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
When I found doctor Park at 43, I was hopeless and discouraged after two different doctors had strongly recommended donor eggs, one refusing to treat me without them. From my initial consult with Dr. Park, she was optimistic and positive, thoroughly explaining the protocol she believed could help and how it would be different than my last two rounds. I’m so glad I trusted her,
Dr. Park is my angel. She and her staff [at San Diego Fertility Center] were pleasant, efficient and supported me every step of the way. I can’t thank them enough for my beautiful girl...I was confident that my treated was tailored to my individual needs...[nurse] Cindy was kind detailed and easy to communicate with...After 1 round of IVF and my first transfer I was pregnant
How was your experience with Susanna Park at San Diego Fertility Center?
When I found doctor Park at 43, I was hopeless and discouraged after two different doctors had strongly recommended donor eggs, one refusing to treat me without them. From my initial consult with Dr. Park, she was optimistic and positive, thoroughly explaining the protocol she believed could help and how it would be different than my last two rounds. I’m so glad I trusted her, so much so that I drove down from Orange County for all my appointments. After 1 round of IVF and my first transfer I was pregnant and I’m currently sitting here with my 4 month old daughter. Needless to say Dr. Park is my angel. She and her staff were pleasant, efficient and supported me every step of the way. I can’t thank them enough for my beautiful girl.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Na
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I was confident that my treated was tailored to my individual needs.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Na
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Cindy Christianson )
Cindy was kind detailed and easy to communicate with.
Describe your experience with San Diego Fertility Center.
When I found doctor Park at 43, I was hopeless and discouraged after two different doctors had strongly recommended donor eggs, one refusing to treat me without them. From my initial consult with Dr. Park, she was optimistic and positive, thoroughly explaining the protocol she believed could help and how it would be different than my last two rounds. I’m so glad I trusted her, so much so that I drove down from Orange County for all my appointments. After 1 round of IVF and my first transfer I was pregnant and I’m currently sitting here with my 4 month old daughter. Needless to say Dr. Park is my angel. She and her staff were pleasant, efficient and supported me every step of the way. I can’t thank them enough for my beautiful girl.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Insurance covered some but total out of pocket was approximately 10k plus medication.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Na
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 41
1 IVF
1 Egg Freezing
1 Embryo Freezing
Diminished Ovarian Reserve
South Asian
Income $500K+
Doctor
3rd of 3 Docs
2 IUI With Other Docs
3 IVF With Other Docs
3 Egg Freezing With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
His [Dr. Said Daneshmand] care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients...thoroughly reviewed ALL of my fertility history and assured me we would be successful...has an expertise in the field that cannot be replicated.
[San Diego Fertility Center] Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized...communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.
How was your experience with Said Daneshmand at San Diego Fertility Center?
Dr. D is a gift to the world of fertility treatments. I wish every women could see him!! As a physician myself, I know how challenging it can be to connect to patients and make them feel heard. Dr. D has an innate ability to connect to patients, and he has an expertise in the field that cannot be replicated. I went to the "top" doctor in NYC before seeing him, and had awful results. When I met Dr. D, thoroughly reviewed ALL of my fertility history and assured me we would be successful. And he was right. I owe him so much!!!
What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?
Go to him earlier rather than later!! Dont waste time at other clinics.
During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?
After undergoing 3 unsuccessful cycles at Cornell in NYC, where I felt like I was being pushed through a factory system and rarely had contact with my doctor, Dr. D was a breath of fresh air!!! His care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients. His assistant, My, is equally as engaged and her communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.
Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.
IVF with gonal F, menopur, dexamethasone. retrieval, ICSI, frozen transfer, no PGTA.
Describe your experience with the nursing staff at San Diego Fertility Center.
Always amazing!!! Always available to answer any questions, even on weekends. If anythign was clear, they explained right away.
Describe your experience with San Diego Fertility Center.
Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized
Describe the costs associated with your care under Said Daneshmand at San Diego Fertility Center.
$15k
10
Doctor
Said Daneshmand
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
7
Age 40
Donor Eggs
Surrogacy
European
Income $50K - $99K
Teacher
Only Doc Seen
IVF With Other Docs
LGBTQ
Strongly Recommends
Neutral
Successful
Dr Daneshmand was always there for us. He answered every question and never let us down. When we had to create new embryos, he renounced to his money in order to help us. Even now we are still in contact and we send him pictures sometimes. We will probably start a sibling journey with him. No hesitation...He was supportive to transfer one or two embryos...
SDFC's team is very friendly and lot of people there want to help you...Our coordinator did never show compassion and was totaly cold...Once we were waiting for blood results on friday. She just wrote us that there was a problem with our results and that they maybe couldnt use our sperm. And then she left on week-end for 3 days...The other nurses helped us and answered our questions...
How was your experience with Said Daneshmand at San Diego Fertility Center?
Dr Daneshmand was always there for us. He answered every question and never let us down. When we had to create new embryos, he renounced to his money in order to help us. Even now we are still in contact and we send him pictures sometimes. We will probably start a sibling journey with him. No hesitation.
During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?
Dr Daneshmand is very listening and human. A great person !
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Dori)
Our coordinator did never show compassion and was totaly cold.
Describe your experience with San Diego Fertility Center.
SDFC's team is very friendly and lot of people there want to help you. Except the nurse Dori. We dont understand what she is doing there. But except her all the team was kind and professional. The other nurses helped us and answered our questions.
Describe Said Daneshmand's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
He was supportive to transfer one or two embryos.
What specific things went wrong at San Diego Fertility Center?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at San Diego Fertility Center.
The cycle coordinator Dori took always lot of time to inform us. Once we were waiting for blood results on friday. She just wrote us that there was a problem with our results and that they maybe couldnt use our sperm. And then she left on week-end for 3 days. We had to send emails to other people from the clinic to know what was happening.
10
Doctor
Said Daneshmand
NPS
Humanity
5 of 5
Communication
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 36
Anovulation
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
The most knowledgeable trusted and experienced doctor I could ask for! He [Dr. Michael Kettel] always has answers and takes the time to address all concerns. I feel comfortable in one of the most scary situations I’ve ever been in under his care...Wonderful doctor with a wealth of knowledge and mastery in his field
It [San Diego Fertility Center] is immaculate, beautiful, clean and advanced! This was the nicest infertility clinic I’ve ever seen! I do however wish we were able to see the doctors themselves more often. They’re very patient for putting up with all of us who desperately want to have a child...the phlebotomists are INCREDIBLE and the lead nurses are great!
How was your experience with Michael Kettel at San Diego Fertility Center?
The most knowledgeable trusted and experienced doctor I could ask for! He always has answers and takes the time to address all concerns. I feel comfortable in one of the most scary situations I’ve ever been in under his care.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
If he has availability, go see him!
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
Wonderful doctor with a wealth of knowledge and mastery in his field
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
I’ve done 3 IUIs but had trouble ovulating twice before we moved to IVF. I’ve been on gonal f, menopur and cetrotide
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Amanda )
Amanda is great, the phlebotomists are INCREDIBLE and the lead nurses are great!
Describe your experience with San Diego Fertility Center.
It is immaculate, beautiful, clean and advanced! This was the nicest infertility clinic I’ve ever seen! I do however wish we were able to see the doctors themselves more often. They’re very patient for putting up with all of us who desperately want to have a child!
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
25k for one full IVF cycle + meds I believe
Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
They prefer to do a single FET for safety
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 50 - 51
Donor Eggs
Surrogacy
European
Engineer
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park was very easy to talk to, communicated treatment plans, options, and the possible paths, very well. She answered all questions and treated me like a human being. Her staff were a dream to work with. I would highly recommend using Dr Park...Very thoughtful and professional. Listened and communicated well...very prompt and on top of everything
SDFC was easy to work with, were patient, answered all my questions and ensured that I understood. They were clear with the treatment plans and what was coming up next, and were very prompt and on top of everything. Highly recommended...All the staff were super friendly, very helpful, professional and compassionate...About $60k in total, of which about $13k was for an egg donor
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was very easy to talk to, communicated treatment plans, options, and the possible paths, very well. She answered all questions and treated me like a human being. Her staff were a dream to work with. I would highly recommend using Dr Park and the San Diego Fertility Center.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Very thoughtful and professional. Listened and communicated well.
Describe your experience with your nurse at San Diego Fertility Center.
All the staff were super friendly, very helpful, professional and compassionate.
Describe your experience with San Diego Fertility Center.
SDFC was easy to work with, were patient, answered all my questions and ensured that I understood. They were clear with the treatment plans and what was coming up next, and were very prompt and on top of everything. Highly recommended!
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
About $60k in total, of which about $13k was for an egg donor
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Explained the options and let me choose
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
9
Age 42
1 IVF
Donor Eggs
Surrogacy
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Park is direct, clear, and warm as the San Diego sun. She was responsive via email, made time via Skype and in person, and answered all questions (even repeated questions as I scaled my fertility learning curve) with consistent enthusiasm. Importantly, my GC felt treated like a human...As I used a donor egg and GC, much was straight-forward. However, she explained that (as of 2019), the science showed that PGT provided no advantage in a successful pregnancy or in terms of the health of the child. She was clear that from a scientific perspective, the only reason to do PGT was for sex selection, which I opted not to do.
It was Dr. Park's approach and unique energy that drew me to SDFC and grounded me throughout the experience...The staff are positive and energetic. The building is bright and welcoming...I felt a bit of a southern California veneer about many of the staff and slickness about the design of the space. It's not thick, but I felt it. I'm a 20-year New Yorker who grew up in the Midwest, and culturally, any hint of falseness makes me a bit uneasy. Rest assured, they are all highly professional, and they took very good care of me.
How was your experience with Susanna Park at San Diego Fertility Center?
I met with Dr. Park twice via Skype and once in person before traveling to San Diego for treatment. Her enthusiasm for this work practically made me want to change careers and start working in fertility. When it came to choices like PGT or sex selection, she presented the facts, reasons people decide for or against, then remained neutral, leaving space for those very personal choices. She gave valuable insights throughout the process (advising on medical aspects of the GC contract, weighing potential risks of anti-nausea medication during pregnancy). I joined the transfer via Skype, and the way that she remained connected to my GC, to me, helped narrated each step, and executed the transfer was magical. I was thrilled to share photos of my newborn daughter with Dr. Park!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr. Park acts as a consummate professional and will treat you with caring and respect. She does not lord her expertise over you nor does she sugarcoat things or coddle you. If you need coddling, look elsewhere. If you want a smooth, caring, human process – strongly consider Dr. Park.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park is direct, clear, and warm as the San Diego sun. She was responsive via email, made time via Skype and in person, and answered all questions (even repeated questions as I scaled my fertility learning curve) with consistent enthusiasm. Importantly, my GC felt treated like a human. Dr. Park is clearly motivated by helping people create and grow families.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
As I used a donor egg and GC, much was straight-forward. However, she explained that (as of 2019), the science showed that PGT provided no advantage in a successful pregnancy or in terms of the health of the child. She was clear that from a scientific perspective, the only reason to do PGT was for sex selection, which I opted not to do. Pregnancy and birth on first transfer, and today I have a healthy, beautiful newborn girl. Another area where we discussed treatment strategies was around genetic testing. I initially selected a first-time donor. Once the results of her genetic testing came in, we matched for a genetic variant that had a rather high likelihood of expressing as disease in a child. (The donor's particular variant was actually quite common and less problematic; mine was the one that made it tricky.) I consulted with the folks at Invitae (wonderful, btw) and with Dr. Park. She was direct, clear, and compassionate in giving me excellent information that helped me decide to go with a different egg donor.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York then Bonnie Harrison)
Sarah York was the nurse for one phase of the process. She was good – responsive, knowledgeable, organized, caring. Bonnie Harrison was the nurse for a later phase. I never met her in person or via Skype, which made communication feel a bit less connected. Otherwise, Bonnie was similarly responsive, knowledgeable, and organized.
Describe your experience with San Diego Fertility Center.
The staff are positive and energetic. The building is bright and welcoming. There were signs on the doors of various meeting rooms welcoming intended parents. I felt a bit of a southern California veneer about many of the staff and slickness about the design of the space. It's not thick, but I felt it. I'm a 20-year New Yorker who grew up in the Midwest, and culturally, any hint of falseness makes me a bit uneasy. Rest assured, they are all highly professional, and they took very good care of me. It was Dr. Park's approach and unique energy that drew me to SDFC and grounded me throughout the experience.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
At the time (2019) San Diego gave the option of single or double embryo transfer. However, with strong embryos and a surrogate with no fertility issues, the strongly advised approach was single embryo transfer, which is what I did.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ Care
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 34
European
Income $200K - $499K
Architect
Only Doc Seen
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Park is very warm, approachable, and honest. She gained our trust early in the process...If there were any potential risks she made us aware of them. When out first transfer was unsuccessful, Dr. Park immediately called a meeting with us to discuss next steps, change in strategy and reasons for the change. She even spelled out the worst case scenario and at what point we would need to consider a different surrogate potentially. It was things we didn't want to always hear, but truly needed to hear...
[San Diego Fertility Center] Strength was communication in outlining key dates, test results, etc. Whenever we were unclear on anything, our emails (and surrogates emails) were answered quickly. Sarah [nurse] generally was very sweet and warm from our first zoom call and the entire process...Determining which 'plan' we would go into contract for was the most confusing I would say. Dr. Park explained the differences and we understood what each plan equated to contractually with the clinic...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park was thorough and honest from the onset. If there were any potential risks she made us aware of them. When out first transfer was unsuccessful, Dr. Park immediately called a meeting with us to discuss next steps, change in strategy and reasons for the change. She even spelled out the worst case scenario and at what point we would need to consider a different surrogate potentially. It was things we didn't want to always hear, but truly needed to hear. At all point we understood what our surrogate was undergoing so we could provide her as much support possible too. We truly felt every decision SDFC encouraged us to make, was in our best interest.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park is very warm, approachable, and honest. She gained our trust early in the process.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)
Strength was communication in outlining key dates, test results, etc. Whenever we were unclear on anything, our emails (and surrogates emails) were answered quickly. Sarah generally was very sweet and warm from our first zoom call and the entire process.
Describe your experience with San Diego Fertility Center.
Strengths: overall knowledge and expertise. We came across SDFC at the MHB conference in NYC. Every panel Dr. Park (or SDFC team members generally) spoke on, they instantly won viewers over. The confidence, and displayed knowledge made you want to speak further with the team. I would say marketing is definitely a strength of theirs. SDFC know their subject matter, and can speak for hours on it. No real weaknesses I would say. Determining which 'plan' we would go into contract for was the most confusing I would say. Dr. Park explained the differences and we understood what each plan equated to contractually with the clinic. I think the risk vs. reward in the packages from a percentage of success standpoint could have been clearer perhaps?
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Park strongly encouraged a single embryo transfer.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020 - 2021, Successful
NPS
10
NPS
9
2 IVF
Unexplained
3rd of 3 Docs
6 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Park] really tailored her approach to our specific situation and discussed options that were in line with what we needed; very much a personlized experience. Great communication...She suggested multiple embryo transfer but we ultimately opted for single; she didn't pressure us but was supportive...Dr. Park was always very open and honest in talking to us about our options and the considerations for different treatment paths...
She [nurse at San Diego Fertility Center] was very quick to respond by email but not very clear; she often did not answer our questions in her response. Very cheery but often not very helpful and sometimes confusing in her responses. We never had the opportunity to meet her in person (although we were there in person ourselves). If doing it over we would request a different nurse coordinator...
How was your experience with Susanna Park at San Diego Fertility Center?
e had a great experience with Dr. Susanna Park. Dr. Park was always very open and honest in talking to us about our options and the considerations for different treatment paths. She really tailored her approach to our specific situation and discussed options that were in line with what we needed; very much a personlized experience. Great communication. Highly recommend!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Don't hesitate to share preferences and hesitations, priorities with her; be candid.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She really tailored her approach to our specific situation and discussed options that were in line with what we needed; very much a personlized experience. Great communication.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)
She was very quick to respond by email but not very clear; she often did not answer our questions in her response. Very cheery but often not very helpful and sometimes confusing in her responses. We never had the opportunity to meet her in person (although we were there in person ourselves). If doing it over we would request a different nurse coordinator.
Describe your experience with San Diego Fertility Center.
Generally good atmosphere and very efficient operations. One of the receptionists there is especially fantastic - always friendly, helpful, and super sharp. The only challenge is that we saw such a variety of different nurses and doctors and we never knew who we would see at a given appointment.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She suggested multiple embryo transfer but we ultimately opted for single; she didn't pressure us but was supportive.
What specific things went wrong at San Diego Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at San Diego Fertility Center.
Our nurse coordinator had some recurring trouble communicating with the pharmacy; on a several occasions it required quite a bit of follow up from our side as prescriptions were forgotten or incorrect.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5