San Diego Fertility Center

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.6
70% strongly recommend
150 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
Temecula
44274 George Cushman Court
Temecula, CA 92592
Show 1 more

150 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 38 - 40
4 IVF
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Only Doc Seen
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Chaun] was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself.
SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office...very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions...The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan cares. She cares about you as her patient and is very understanding of what you're going through. She was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself. I remember she wanted everything to be perfect before we went through with the embryo transfer. I did have several cancelled transfers due to my lining not being thick enough and each time Dr. Chuan would apologize and change my protocal slightly to get me the best results. I fondly remember her saying "we only have one", and I knew how important this was to her as it was to me. Her taking her time and waiting until the perfect moment paid off as I had my baby girl in November 2020. She was right when she told me, "it only takes one".
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
As it pertains to purchasing the fertility medication, it's very pricey. I wish I had known I didn't need to purchase everything they noted on the order sheet all at once. As the cycle progresses, Dr. Chuan may increase or decrease certain medications. The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used. I learned you can order just enough to cover you for a couple days at a time and keep calling the pharmacy for a certain amount to last a couple days or through the weekend to ensure you only purchase what you need. It takes extra time and you have to be very organized with what your dosage is and also have to make extra trips to the pharmacy but it ended up saving us thousands of dollars in medication that otherwise would have been leftover.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan and the SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office. They would say hi to me by name and were all very friendly from the ladies at the front desk to the phlebotomists. Most importantly, I had a mini breakdown after my first IVF egg retrieval which resulted in 0 embryos. Dr. Chuan very kindly set aside time to talk to me that very day about my options and what my next steps would be. She was very empathetic to how I was feeling and when she spoke to me, she talked to me like a friend and not just a doctor to patient which I really appreciated. Under Dr. Chuan's care, I felt like she really understood how important this was to me on a personal level and I felt like she was my cheerleader keeping my hopes up when things seemed dire while still managing my expectations. I can't say enough great things about Dr. Chuan and her staff.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
My first IVF cycle, I was a "sandwich" protocol that resulted in low retrieved eggs and 0 embryos. My second IVF cycle was an Antagonist protocol that resulted in more retrieved eggs and 2 embryos however the embryos were not normal. My third protocol used estrace and testosterone gel that resulted in low retrieved eggs however the eggs were better quality. This was the cycle that we had our daughter out of. My last cycle was the antagonist protocol again that resulted in one embryo that was abnormal.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli)
The primary contact I had was with Shannon Martinelli, Dr. Chuan's medical assistant at the Del Mar Clinic. She was great at responding to my many many questions throughly and responded to me very quickly. Everyone I came into contact with was very helpful, kind and knowledgeable.
Describe your experience with San Diego Fertility Center.
The clinic is very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions. I have no complaints with anyone I have came into contact with at this clinic.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid approximately $85,000 for 4 rounds of IVF including medication.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 35 - 36
2 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $500K+
Doctor
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sandy Chuan] has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen...My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
Jenn [nurse at San Diego Fertility Center] was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety...I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan from the moment my husband and I met her for our initial consultation showed us kindness and empathy. It was clear to us she was very invested in her patients and their success. My case was complicated as I had uterine fibroids and Dr Chuan was very honest and said I needed to have a myomectomy before she can do an egg retrieval due to large size of my fibroids. After having my myomectomy I waited 6 weeks before doing my first egg retrieval and only got 2 PgS normal embryos and Dr chuan took time to explain to me and my husband why another retrieval was a good idea. We did another retrieval back to back with much more success and got 5 PGS normal embryos. I had to wait 6 months post myomectomy to do a transfer and with covid was more. When I was finally ready to do a transfer My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her! She knows what she is doing and she wants her patients to succeed.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
When my first transfer was a chemical I felt very sad and I didn’t expect it to fail since was a pgs normal embryo and I had a hysteroscopy before and uterine cavity looked ok. Dr chuan gave me option to Do receptiva test only cause she said due to my fibroids I may have andenomyosis or endometriosis and also did ERA. My receptiva was normal and ERA mildly Prereceptive. She ultimately felt the first transfer failed due to embryo. Next transfer she changed my protocol to Lupron and It was successful. She never gave up even when I wanted to.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety
Describe your experience with San Diego Fertility Center.
Strengths are friendly staff, really nice facility makes you feel VIP, draw their own labs for hormone checks and pregnancy tests, doctors are all professional and nice. Surgery center is downstairs from the clinic so very convenient
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr chuan felt strongly about just doing a elective single embryo transfer as we didn’t want twins due to the stress of my job and we had PGS normal embryos. After first transfer failed I asked her if we should do 2 embryos instead as this would increase my chances and she suggested doing one this time since I had a lot of embryos and if this didn’t work then we can do 2! So glad I listened to her cause now I’m pregnant with one embryo and twins would have been very stressful for me and my husband
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
Donor Eggs
East Asian
Income $200K - $499K
Investment Banker
Only Doc Seen
IVF With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey...[she] is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that [she] and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.
SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result...There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that Dr Park and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr Park is very approachable. I would recommend watching some of the videos on Youtube and the Men Having Babies website. After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is super friendly and approachable. We very much felt a part of the process even though we are in England and had to have calls via Skype. I was lucky enough to meet Dr Park at a conference when she was in London and even though she didn't know I was going to be there, she instantly knew who I was and was approachable, friendly and open. When we got our embryos she carefully explained each step, the risks and rewards e.g. of testing, etc.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Dr Park provided us with information on IUI, PGT testing and other things through the process. I don't remember the technical specifics but at each stage we were confident that we were equipped with the information we needed to make the right decisions for us.
Describe your experience with the nursing staff at San Diego Fertility Center.
There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.
Describe your experience with San Diego Fertility Center.
SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
The costs were dealt with by the finance department. The structure of the costs were set out with three different streams of programs to choose from.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
As IPs we had decided we only wanted a single transfer so there was no debate around this.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Surrogacy
European
Income $50K - $99K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story... preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations...
The clinic [San Diego Fertility Center] is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)...packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park is an amazing doctor, professional and human. She is sweet and knows how to reassure and explains every step very clearly. She answers also emails personally and very properly. She was involved in our journey from day 1 to our baby girl birth and even beyond!!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Go with Dr Park. The clinic is great but I only trust 100% Dr Park among all the doctors.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Stephanie Sahadeo )
Stephanie is a very clear and human nurse. She supported us all along the process and carefully listened to our concerns or fears. She made the things very understandable and makes her sure everything was okay for us. We were able to join her each time we needed even during the weekend. Very supportive, nice and sweet
Describe your experience with San Diego Fertility Center.
The clinic is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Different packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs. The costing was very clear and details : no bad surprise. Main costs were Eggs retrieval procedure and fertilisation including monitoring to prepare, surrogate preparation and monitoring including Medication for one cycle, transfer and PGT if needed. A success garantie package was one of the option we choosen.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Park shared with us the different options : PGT or not, single embryo transfer VS transfer of 2 embryos. She gave us the advantage/disadvantage of each and the associated risks (biopsy of embryos for PGT, twins pregnancy, increase of only few % of pregnancy success if multiple embryos transfer). She preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 36
Donor Eggs
Surrogacy
Diminished Ovarian Reserve
South Asian
Income $200K - $499K
Business Executive
2nd of 5 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Park] is extremely knowledgeable advanced up to date with latest technologies and approachable...It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care...he always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions....
they [San Diego Fertility Center] are excellent and familiar with third party reproduction...They have an inhouse egg donor team which was a delight work with...They [nurses] have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time....
How was your experience with Susanna Park at San Diego Fertility Center?
SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She is extremely knowledgeable advanced up to date with latest technologies and approachable. She understands how difficult this journey has been. She will see you through right till the end. excellent ant communication and always has a ready back up plan
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
we had 2 cancelled transfers with our surrogate because of lining issues. we did a natural protocol which was delayed because the body was storing estrogen from the previous cycle. She insisted we continue the cycle and as per her recommendation our lovely surrogate is pregnant with twins
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: SARAH YORK )
they are brilliant with every update and questions. They have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time. this is something coming from somebody who lives on completely opposite time zones
Describe your experience with San Diego Fertility Center.
they are excellent and familiar with third party reproduction. They have a system in place and know what they are doing. They have an inhouse egg donor team which was a delight work with. There recommendations are trustworthy and very good. They are a little more expensive. But worth every penny if you would ask me
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
about 50 k usd
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
she always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
2 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Middle Eastern
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps...clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
All the nursing and support staff were amazing [at San Diego Fertility Center] - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust the process and ask any questions you may have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps. Additionally, her support staff was amazing. The amount of information can be overwhelming, but they were so organized and able to help us stay on top of everything we needed to do.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Stimulation protocols for egg retrieval included Menopur and Gonal-F, with increased doses of Menopur as we got closer to egg retrieval. We used cetrotide for ~5 days, and then Ovidrel (preferred to Pregnyl by insurance) to stimulate ovulation. With both cycles, follicles grew as expected, though a little slower the second time around. Each time I had ~8 follicles available. We retrieved 6 on cycle one, resulting in 4 embryos, of which 2 were good quality after PGS. The second cycle was even more successful than expected, retrieving 7 eggs, 4 embryos making it to the blastocyst stage, and all 4 with positive PGS results.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli; Jenn Hoffman)
All the nursing and support staff were amazing - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
Describe your experience with San Diego Fertility Center.
This clinic is wonderful at being organized and breaking everything down simply to prevent you from feeling overwhelmed. It was always easy to schedule an appointment. All the staff were great to work with and had great bedside manner. Special shout out to Laura Dunn who helped us navigate through insurance and billing. Everything seemed to go very smoothly for us; SDFC staff work very well together as a team. I especially like their approach of discussing cases between the various reproductive endocrinologists to get the best results for their patients. I have some friends that received care through other clinics, which they did not recommend I use due to issues with not feeling cared for, heard, and questionable billing practices.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Prepaid cash price for 2 egg retrievals (with PGS for 8 embryos) and one embryo transfer: $31,556 Total out of pocket cost was lower due to services covered by insurance
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 34
1 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Writer
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From day 1, Dr. Friedman was transparent every step of the way. She gave me honest advice and did not sugar coat my circumstances and she took my own personal situation and gave us advice based on my own needs and expectations. ... She took my anxiety, emotions and personal experience with infertility into account with every decision we made. I cannot express how much I loved working with her and how upset I was to leave her care when I had a successful outcome.
The clinic [San Diego Fertility Center] was clean, comfortable, chic (as chic as a clinic could be), and the front desk staff were some of the most friendly girls I have ever encountered at a doctor's office. I loved seeing them (and I saw them often) and they were rooting for me all the way. I loved that all procedures, labs, and surgeries were performed on the premises because I always felt like I was in a comfortable, familiar setting.
How was your experience with Brooke Friedman at San Diego Fertility Center?
From day 1, Dr. Friedman was transparent every step of the way. She gave me honest advice and did not sugar coat my circumstances and she took my own personal situation and gave us advice based on my own needs and expectations. I am terrified of needles and she adjusted my cycles to ensure the least amount of injections were necessary to get the most favorable result - and always gave me the risk involved of such adjustments. She took my anxiety, emotions and personal experience with infertility into account with every decision we made. I cannot express how much I loved working with her and how upset I was to leave her care when I had a successful outcome. She truly changed our life and I am forever grateful to her and the staff.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Be honest about your fears / expectations / desires / needs, etc. and know that she will give you completely honest and tailored advice every step of the way.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman, my nurse MJ and the entire staff became more like my friends/family than doctors and nurses. These wonderful people took an active interest in my progress and my emotional state throughout the entire process and I still keep in touch with them today.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
I really wanted to transfer two embryos because I would have preferred to double my chances of a viable pregnancy and felt having twins would potentially relieve me of having to go through any future IVF cycles. Dr. Friedman strongly advised against this taking into account my body type, my extremely active lifestyle, anxious personality, and the excellent rating of my embryos and one embryo was all I needed!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: MJ )
MJ was the BEST nurse and care coordinator I could ever have been assigned. I am extremely terrified of needles and she personally came to my home to administer all injections throughout my cycles. She kept me completely informed of everything happening and I received all test results in a timely manner. She become part of our family and I miss working with her dearly!
Describe your experience with San Diego Fertility Center.
Having first been to an infertility doctor at a hospital, SDFC was a breath of fresh air. The clinic was clean, comfortable, chic (as chic as a clinic could be), and the front desk staff were some of the most friendly girls I have ever encountered at a doctor's office. I loved seeing them (and I saw them often) and they were rooting for me all the way. I loved that all procedures, labs, and surgeries were performed on the premises because I always felt like I was in a comfortable, familiar setting.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
I paid upfront for a full IVF cycle which included all costs except medications. This provided me with the ability to visit the clinic without having to ever provide additional payment at each visit.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Please see my previous answer.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020 - 2021, Successful
NPS
10
NPS
10
Age 38 - 39
3 IUI
1 IVF
Uterine Fibroids
Unexplained
Income $200K - $499K
1st of 3 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedman has a warm and kind disposition. She is easy to talk to and is very approachable. I appreciate her professionalism, empathy, and kindness. I found it challenging to attempt IVF after being misdirected previously with other doctors. I found her to be trustworthy and made this process less daunting and hopeful...Dr. Friedman strongly discouraged us from considering multiple embryo transfers due to the risky nature of multiples and the potential danger it could cause...
The clinic [San Diego Fertility Center] is located in a very convenient location right off of the 56. The office is clean, bright, modern, and professional. The clinic is very organized and the staff are friendly and attentive. I would recommend to make sure you have the email addresses of your care team as they were very responsive...Dr. Friedman has a warm and kind disposition. She is easy to talk to and is very approachable. I appreciate her professionalism, empathy, and kindness...
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman has a warm and kind disposition. She is easy to talk to and is very approachable. I appreciate her professionalism, empathy, and kindness. I found it challenging to attempt IVF after being misdirected previously with other doctors. I found her to be trustworthy and made this process less daunting and hopeful.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
To be completely honest and open about your concerns, previous experiences, and have your partner be present with these conversations.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman has a calming presence and is patient, empathetic, thorough, and ensured that I was not only informed but also just as comfortable.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
My case was pretty unremarkable in that 3 rounds of IUI was recommended since my inability to get pregnant could not be explained and I was otherwise healthy. When the IUI didn't take, we began IVF shortly after. The process was rational in that after 3 rounds of IUI the chances of conceiving didn't change. After our first round of IVF, we successfully had 3 viable embryos and 1 healthy live birth!
Describe your experience with San Diego Fertility Center.
The clinic is located in a very convenient location right off of the 56. The office is clean, bright, modern, and professional. The clinic is very organized and the staff are friendly and attentive. I would recommend to make sure you have the email addresses of your care team as they were very responsive.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Friedman strongly discouraged us from considering multiple embryo transfers due to the risky nature of multiples and the potential danger it could cause.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
Donor Eggs
East Asian
Income $100K - $199K
Investor
Only Doc Seen
IVF With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls...Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.
I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here...I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Be ready for a great experience! :)
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls. I am very grateful that Dr. Park is helping me realize my dreams!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)
I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.
Describe your experience with San Diego Fertility Center.
I was referred to SDFC by another friend, who had a great experience. I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 40 - 41
1 IVF
Donor Eggs
PCOS
Poor Egg Quality
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Don’t be afraid to ask awkward questions. Dr friedman is open and honest and will answer your even craziest questions about any process...Egg retrieval with my eggs led to two embryos that were genetically screened and found nor viable. We switched to donor eggs and were successful with the second implanted embryo...Always felt that I was in the best care...is sympathetic and caring while explaining procedures, expectations and answering questions clearly and concisely...She is not only a great consultant when meeting in her office, she has a great bedside manner and excellent surgical skills.
Egg retrieval with my eggs led to two embryos that were genetically screened and found nor viable [at San Diego Fertility Center]. We switched to donor eggs and were successful with the second implanted embryo...I have bad veins so each visit they’d have to get blood from my hands... they [nurses] were excellent. Ultrasounds and other procedures were handled timely and efficiently and pain free...Organized and easy to get appointments around my work schedule. My questions in person or by email were answered quickly. I liked the settings of the facility as I always felt I was cared for with privacy and compassion. Nothing to recommend to improve.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr friedman is a fantastic doctor. I felt in good hands with all 3 procedures, the last leading to a successful live birth. She is not only a great consultant when meeting in her office, she has a great bedside manner and excellent surgical skills.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Don’t be afraid to ask awkward questions. Dr friedman is open and honest and will answer your even craziest questions about any process
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr friedman is sympathetic and caring while explaining procedures, expectations and answering questions clearly and concisely.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
Egg retrieval with my eggs led to two embryos that were genetically screened and found nor viable. We switched to donor eggs and were successful with the second implanted embryo.
Describe your experience with your nurse at San Diego Fertility Center.
I have bad veins so each visit they’d have to get blood from my hands... they were excellent. Ultrasounds and other procedures were handled timely and efficiently and pain free.
Describe your experience with San Diego Fertility Center.
Organized and easy to get appointments around my work schedule. My questions in person or by email were answered quickly. I liked the settings of the facility as I always felt I was cared for with privacy and compassion. Nothing to recommend to improve.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
$40,009
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Always felt that I was in the best care
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Middle Eastern
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I trust her [Dr. Susanna Park] and was comfortable with her every step of the way...caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds...doesn’t recommend any treatment or medicine if there is no Science behind it...I asked her if I can transfer two embryos...told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.
Organized and clean and warm and the entire team [at San Diego Fertility Center] are friendly...The lab team are the best...Professional and they respond to our questions all the time...The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us.
How was your experience with Susanna Park at San Diego Fertility Center?
She is an a very knowledgeable doctor and she doesn’t recommend any treatment or medicine if there is no Science behind it . She took the times several times to explain each protocol and advise accordingly . I trust her and was comfortable with her every step of the way .
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She will do her best and use her utmost knowledge to get you to your Dream of having a Baby .
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She have brought us one step closer to our dream of having a family. From our many meetings sitting down with her ,asking a TON of questions, and expressing multiple concerns she was caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds. She were always cheerful and happy, and even during our first unsuccessful cycle you were empathic to our pain. She then offered us options that you believed in, concerns in those options we brought up that did not have scientific independent verification, and ultimately those options she supported resulted in a successful pregnancy.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
She advised to start having antibiotics for 14 days before my transfer . Changed my diet ( gluten free . Diary free . Sugar free ) advised to have acupuncture . Kept me on progesterone shots and estrogens pills . Adjusted my daily supplements ( baby aspirin - prenatals and Vitamin D)
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Hanna Malloy )
Nursed helped us understand our symptoms and what was OK and not OK in our journey. The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us. You answered our medicine questions, understood our prescription needs, and when we needed thing adjusted (1" needles vice 1.5" comes to mind) you remedied our concerns immediately to help us have a better experience during these stressful times.
Describe your experience with San Diego Fertility Center.
It’s the best clinic . Organized and clean and warm and the entire team are friendly . The lab team are the best . Professional and they respond to our questions all the time . I don’t think there is any weakness in this clinic .
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
I have done two cycles . First IVF cycle I paid 30K ( includes egg retrieval , Generic testing . Embryo transfer . ICSI surgery for my husband . Not including meds . Second cycle I only paid for the second embryo transfer and it cost me another 5000$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
During the time preparing for my transfer , I asked her if I can transfer two embryos . She told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Chaun] is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr...always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Whether I was in there for my egg retrieval, Transfers, or my D&C, they [staff at San Diego Fertility Center] were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever...Anytime I had a question while at home, Jenn [nurse] was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan is hands down an amazing Dr. She is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This process may not be as easy as you think. Things may not go the way you had planned. Along the way, there’s stuff/issues you may find out about yourself and your body that you weren’t prepared for. Try to go in with an open mind and trust the process and trust the path Dr.Chuan takes you down. She has learned your body and she’s the best person to get you to your goal of having a baby.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan and Jenn Hoffman have been amazing with us. They both always were comforting and sincere every time I saw them. They always were upfront and honest with every question I had, even if it wasn’t what I wanted to hear. They both always went above and beyond to make my husband and I feel comfortable with the not always so comfortable process of IVF. Anytime I had a question while at home, Jenn was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn Hoffman made our IVF journey as comforting as possible. She is always easy to reach and ready for any questions we have. Jenn is compassionate and truly cares about how I’m doing, how I’m feeling, and making sure I always have what I need. Jenn stuck by my side when I found out I was miscarrying on our first IVF cycle. My husband couldn’t go into the clinic, because of covid, so it was comforting having Jenn by my side. Im very excited that I am being promoted to the OB but I can honestly say that I will miss seeing Jenn and Dr.Chuan along the rest of our pregnancy journey. I couldn’t thank them enough!
Describe your experience with San Diego Fertility Center.
The front office is amazing. The girls up front are always so sweet and accommodating. They always answer the phones when I call to ask questions or when I need to make appointments. The staff downstairs in the clinic area are wonderful as well. Whether I was in there for my egg retrieval, Transfers, or my D&C, they were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever and are very happy with the experience we’ve had with them the last 2 years. Thank you SDFC!
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 33 - 35
1 Embryo Freezing
Donor Eggs
Surrogacy
European
Income $100K - $199K
Lawyer
Only Doc Seen
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...caring at a human level to an extent above what anyone could expect...being proactive and reaching out to us.
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...Our surrogate also had a great experience working with SDFC...Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive.
How was your experience with Susanna Park at San Diego Fertility Center?
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr Park was genuine, attentive, treated us warmly - while being at the highest academic level. We spoke to a number of other fertility doctors until we chose to work with Dr Park at SDFC - no one was at this level.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!
Describe your experience with San Diego Fertility Center.
Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive. Our surrogate also had a great experience working with SDFC.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
For the full process, 55K usd, excluding egg donor. Egg donor was 10K. After two negative pregnancy results, we upgraded to an 'unlimited transfer' plan for additionally 10K.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Donor Eggs
Surrogacy
Latinx
Income $50K - $99K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I met her [Dr. Susanna Park] at a conference where her well thought out speech and presentation got my attention...exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing...I did have a miscarriage and after that, [She] was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful...
They [San Diego Fertility Center] provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer...[Dr. Susanna Park] followed up, kept great communication with me and was always very honest about what was going on
How was your experience with Susanna Park at San Diego Fertility Center?
I only saw great strengths with Dr. Park. I met her at a conference where her well thought out speech and presentation got my attention. She exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing and just pure knowledge of what she does was un-questionable.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Enjoy every minute of it and be ready to be kept in the loop with everything throughout the process!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She has truly made me feel like family and for that, I am forever grateful. She followed up, kept great communication with me and was always very honest about what was going on
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Park always had the steps that needed to be done throughout the process. I did have a miscarriage and after that, Dr. Park was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful
Describe your experience with the nursing staff at San Diego Fertility Center.
They were warm and kind, very attentive to what was needed and were clear on the steps and what was coming next and what to expect.
Describe your experience with San Diego Fertility Center.
This clinic has only strengths. They provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
I was out of state so did not do the monitoring appointments there
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Around 40k
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 30
Endometriosis
Male Factor
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Brooke Friedman] treated me for endometriosis even though I didn't have an official diagnosis. After 2 failed transfers with 3 embryos she thought this would help reduce any inflammation...She had excellent bedside manner, took the time necessary to explain things and answer all questions. She was well-versed on my laden factor 5 and knew what was necessary. She also took the extra time during the embryo transfer to make sure I didn't feel rushed and had me drink a bunch of water to have my bladder put pressure on my cervix. This allowed for a more accurate transfer.
Everyone was wonderful and supportive [at San Diego Fertility Center]!...It is a beautiful, state of the art, private clinic. It really helped make this whole experience more enjoyable! Everyone was always very pleasant and helpful and I never had to wait very long to be seen or get an appointment...She [Dr. Brooke Friedman] treated me for endometriosis even though I didn't have an official diagnosis. After 2 failed transfers with 3 embryos she thought this would help reduce any inflammation.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman was a wonderful Doctor! So much so, my husband and I just contacted her about trying for #2! She is extremely patient and caring. She also explains everything to me and my husband but gives us the choice after presenting all the facts.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Fertility issues can be really challenging for many different reasons but you are in great hands!
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
She had excellent bedside manner, took the time necessary to explain things and answer all questions. She was well-versed on my laden factor 5 and knew what was necessary. She also took the extra time during the embryo transfer to make sure I didn't feel rushed and had me drink a bunch of water to have my bladder put pressure on my cervix. This allowed for a more accurate transfer.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
She treated me for endometriosis even though I didn't have an official diagnosis. After 2 failed transfers with 3 embryos she thought this would help reduce any inflammation.
Describe your experience with the nursing staff at San Diego Fertility Center.
Everyone was wonderful and supportive!
Describe your experience with San Diego Fertility Center.
It is a beautiful, state of the art, private clinic. It really helped make this whole experience more enjoyable! Everyone was always very pleasant and helpful and I never had to wait very long to be seen or get an appointment.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
I don't remember. I do know we had insurance coverage for one of the embryo transfers though.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 36 - 38
1 IVF
Male Factor
European
East Asian
Ashkenazi Jewish
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Park was detailed and patient with us. She was very professional and understanding. When I had concerns she did her best to make me feel better about them. She was honest and caring...The first two cycles included hormone treatments. For the third we tried the same approach, but my body wasn't responding so we ended up doing a natural cycle...Dr. Park explained everything to me in an easy to understand manner. She knew the details of our file, including the names of the twins we loss from the first cycle...
The nursing staff [at San Diego Fertility Center] is great! They were very compassionate and professional. They definitely made me feel comfortable...It was always clean, especially during the pandemic, they did their best to ensure the safety of the patients. The clinic was very professional and the staff was very friendly...Dr. Park was detailed and patient with us. She was very professional and understanding...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park was detailed and patient with us. She was very professional and understanding. When I had concerns she did her best to make me feel better about them. She was honest and caring! She made me feel like she wanted the best for us. After we lost our twins from the first cycle, she insisted that we give it some time for me to heal even though I didn't want to wait. At the time if felt like torture, but later I understood the reasoning and I am glad we followed her guidance.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Trust the process.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park explained everything to me in an easy to understand manner. She knew the details of our file, including the names of the twins we loss from the first cycle.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
The first two cycles included hormone treatments. For the third we tried the same approach, but my body wasn't responding so we ended up doing a natural cycle.
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff is great! They were very compassionate and professional. They definitely made me feel comfortable.
Describe your experience with San Diego Fertility Center.
The clinic was great. It was always clean, especially during the pandemic, they did their best to ensure the safety of the patients. The clinic was very professional and the staff was very friendly!
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 51
Donor Eggs
Surrogacy
European
Engineer
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park is very warm and positive and explains everything in detail...Although she is very busy she always found time when we needed her. She has a team that works very well together. She understand the fears and concerns of the patients and always leaves you with a positive feeling...she is very easy going and clear and precise at the same time....
as non-US residents we were recommended [by San Diego Fertility Center] to do a singleton transfer rather than twins. The reason was that twins have a higher risk of premature birth which can create medical costs that are not covered by the health insurance if you are not a US citizen...egg retrieval, ICSI, embryo freezing, surrogate preparation, embryo transfer. all in approx. 40k$...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was always there for us. Although she is very busy she always found time when we needed her. She has a team that works very well together. She understand the fears and concerns of the patients and always leaves you with a positive feeling.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
You can completely relax as she is very easy going and clear and precise at the same time.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is very warm and positive and explains everything in detail.
Describe your experience with San Diego Fertility Center.
strengths: own egg donor database (saves agency costs) great communication (you do not solely rely on the agency as far as communication is concerned). outstanding lab facilities. no weaknesses identified
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
egg retrieval, ICSI, embryo freezing, surrogate preparation, embryo transfer. all in approx. 40k$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
as non-US residents we were recommended to do a singleton transfer rather than twins. The reason was that twins have a higher risk of premature birth which can create medical costs that are not covered by the health insurance if you are not a US citizen.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
10
NPS
10
Age 39 - 43
6 IVF
6 Embryo Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!...She was great at explaining to you risks vs benefits of multiple embryo transfer...would greet you with a hug a s was so personable.
Overall our experience was great [at San Diego Fertility Centerr]. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!...Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!...Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr Chuan was my favorite! And her staff. They were always so warm and helpful. Dr Chuan would greet you with a hug a s was so personable.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)
Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!
Describe your experience with San Diego Fertility Center.
Overall our experience was great. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
We probably spent a total of almost 100k
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She was great at explaining to you risks vs benefits of multiple embryo transfer.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 38
European
Income $200K - $499K
Lawyer
Only Doc Seen
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Park was extremely nice and kind. She answered all our questions in a timely manner and always made sure that we had a full understanding of the process we were involved in, in addition to any risks associated with having twins through a surrogate...Being a male intended parent, the procedure was limited, but she was extremely nice and clear when talking to and about our surrogate...
Everything was great [at San Diego Fertility Center]. Excellent contact with the staff. Very clear instructions. And outstanding results, since we had twins and still have more embryos in storage. The facility and equipment are top quality. A very impressive team...Ca. 45,000 USD...We wanted twins and therefore transferred two embryos. It worked on the first time...
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park was extremely nice and kind. She answered all our questions in a timely manner and always made sure that we had a full understanding of the process we were involved in, in addition to any risks associated with having twins through a surrogate
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park was very kind and warm, in addition to being extremely clear as to what the surrogacy process involved. She also gave us all the information we needed in relation to risks associated with trying to have twins. One of the best doctors I have ever met!
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Being a male intended parent, the procedure was limited, but she was extremely nice and clear when talking to and about our surrogate
Describe your experience with San Diego Fertility Center.
Everything was great. Excellent contact with the staff. Very clear instructions. And outstanding results, since we had twins and still have more embryos in storage. The facility and equipment are top quality. A very impressive team
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Ca. 45,000 USD
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We wanted twins and therefore transferred two embryos. It worked on the first time
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
7
NPS
7
Age 27 - 29
1 IVF
Unexplained
Native American
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Freidman was always very understanding and willing to listen to all our concerns. After our first frozen embryo transfer did not work, she personalized a treatment plan for the next one....prefers single embryo transfer each time...Very soft spoken and great bed side manner...willing to change treatment plans to best suit each individual/ couple...truly wants the best outcomes for her patients. She is always optimistic! Ask lots of questions and don’t be afraid to speak your mind with treatment ideas.
Overall the clinic [San Diego Fertility Center] is very nice. It has a welcoming environment. The only downside is the number of patients that they see. Often times they seem overwhelmed and are running behind on appointments. Not always super personable with the number of patients they take in...They have a package deal you pay for that includes everything but the medications. You pay your pharmacy directly for the medications needed.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Very soft spoken and great bed side manner. Always lends a listening ear and is willing to change treatment plans to best suit each individual/ couple. She truly wants the best outcomes for her patients. She is always optimistic!
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Ask lots of questions and don’t be afraid to speak your mind with treatment ideas.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
when meeting with Dr. Freidman she was always very understanding and willing to listen to all our concerns. After our first frozen embryo transfer did not work, she personalized a treatment plan for the next one.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
Our first frozen embryo transfer did not result in a pregnancy. For the second transfer she modified the medications to try and better suited my specific needs. We added in Femara and Lupron. Unfortunately my second transfer did not result in a pregnancy either. Moving forward she is going to do the ERA biopsy and the ReceptivaDX biopsy to see if there is something we might be missing.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: MJ)
MJ no longer works for the clinic, but when we had her she was awesome. Super friendly and always responded quickly to emails and phone calls with any questions or concerns we had.
Describe your experience with San Diego Fertility Center.
Overall the clinic is very nice. It has a welcoming environment. The only downside is the number of patients that they see. Often times they seem overwhelmed and are running behind on appointments. Not always super personable with the number of patients they take in.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
I don’t remember exact costs, but ivf was expensive. They have a package deal you pay for that includes everything but the medications. You pay your pharmacy directly for the medications needed.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She prefers single embryo transfer each time.
7
Doctor
Brooke Friedman
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 35 - 36
1 IVF
Unexplained
European
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ
Neutral
Neutral
Success w/ Doc Too early to know
So far I have completed one egg retrieval using known donor sperm for insemination [with Dr. Park]. I was on what seemed to be a standard medication protocol (all of my labs were WNL & good AFC). Dr. Park was able to retrieve 15 eggs at the time of my retrieval. 10 were mature and 9 fertilized. All of the fertilized eggs grew to Day 3 embryos. However, they all arrested after Day 3...has excellent bedside manner and was very personable. She does seem to be very busy and it was difficult to schedule an appointment to speak with her directly. Most communication was done through her medical assistant or the NPs and PAs at the clinic.
Much of the communication throughout the egg retrieval process [at San Diego Fertility Center] was between myself and Dr. Park’s medical assistant or NPs/PAs that performed monitoring. I did feel that there were some misunderstandings related to my medication regimen early on in the process and regretted funneling my questions through these other providers Instead of asking to speak with Dr. Park directly...15, 740.00 for one egg retrieval and one embryo transfer
How was your experience with Susanna Park at San Diego Fertility Center?
We chose to work with Dr. Park after attending a seminar at San Diego Fertility Center. We appreciated her warm demeanor and the wealth of information that she provided to us. She was very responsive to questions and thoroughly explained all options and procedures. When we did not have the result that we were hoping for with our egg retrieval, Dr. Park made time to meet with us ASAP and discuss potential causes and next steps.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Advocate to speak directly to Dr Park if you have questions or concerns. Much of the communication throughout the egg retrieval process was between myself and Dr. Park’s medical assistant or NPs/PAs that performed monitoring. I did feel that there were some misunderstandings related to my medication regimen early on in the process and regretted funneling my questions through these other providers Instead of asking to speak with Dr. Park directly.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park has excellent bedside manner and was very personable. She does seem to be very busy and it was difficult to schedule an appointment to speak with her directly. Most communication was done through her medical assistant or the NPs and PAs at the clinic.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
So far I have completed one egg retrieval using known donor sperm for insemination. I was on what seemed to be a standard medication protocol (all of my labs were WNL & good AFC). Dr. Park was able to retrieve 15 eggs at the time of my retrieval. 10 were mature and 9 fertilized. All of the fertilized eggs grew to Day 3 embryos. However, they all arrested after Day 3.
Describe your experience with the nursing staff at San Diego Fertility Center.
I bounced back and forth between the Mission Valley and Carmel Valley offices (one is closer to my work and one is closer to my home) so I saw multiple RNs, NPs and PAs during my monitoring appointments. They were nice and efficient.
Describe your experience with San Diego Fertility Center.
Prices were reasonable compared to other clinics. I appreciated that the initial consult was free when attending an information session. I was provided with accurate information about costs up front. I have not experienced fertility treatments at another clinic, but I have heard that at other clinics you may have more access to your doctor. At San Diego Fertility Center all monitoring appointments were with NPs/PAs and most communication was through a medical assistant.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
15, 740.00 for one egg retrieval and one embryo transfer
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We had multiple conversations with Dr. Park about whether to transfer multiple embryos. She provided us with information related to success rates for both at my age and also risk for multiples.
What specific things went wrong at San Diego Fertility Center?
  • Failed to convey critical information
8
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 39
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Business Executive
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She was notoriously late to all of my appointments. When I finally did see her, her phone rang continuously and she didn't even turn it off, just ignored it while she was consulting me. ... Dr Park is a bad communicator and can't even be present when you are in her office for a meeting and consult. ... I had a total misunderstanding of our chances when we decided to proceed with IVF. We were about to start IVF and only the week before did she call me to explain these chances.
They [San Diego Fertility Center] made several clerical errors including misnformation on my insurance coverage of medication. ... They really didn't know who I was. At first they were very positive, but by the second IUI they were not. I was about to start IVF with them, but I didn't feel like they were treating me well enough to proceed. ... Nursing staff is weak and have been fairly rude to me on numerous occasions. ...
How was your experience with Susanna Park at San Diego Fertility Center?
She was notoriously late to all of my appointments. When I finally did see her, her phone rang continuously and she didn't even turn it off, just ignored it while she was consulting me. I had a total misunderstanding of our chances when we decided to proceed with IVF. We were about to start IVF and only the week before did she call me to explain these chances.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Don't go, there are several better doctors in San Diego.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
They really didn't know who I was. At first they were very positive, but by the second IUI they were not. I was about to start IVF with them, but I didn't feel like they were treating me well enough to proceed. I chose another doctor eventhough they were out of network.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
I did two fairly low dose clomid IUI cycles. She should have advised against these based on my numbers. Although I didnt proceed with IVF she had me on birth control pills and was planning a very high dosage of medication, nearly $10k worth.
Describe your experience with the nursing staff at San Diego Fertility Center.
I had a different nurse every time. I had no one I could go to with questions.
Describe your experience with San Diego Fertility Center.
Very beautiful offices, but that doesn't make up for the fact that they showed little compassion to their patients. Nursing staff is weak and have been fairly rude to me on numerous occasions. They made several clerical errors including misnformation on my insurance coverage of medication. Dr Park is a bad communicator and can't even be present when you are in her office for a meeting and consult.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
The IUI were about $400 each and the IVF cycle would have cost me nearly $20k with them being in-network. The medication would have cost $10k.
What specific things went wrong at San Diego Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at San Diego Fertility Center.
They told me that I had a certain amount of insurance coverage but that amount changed when it came down to starting the cycle.
0
Doctor
Susanna Park
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
5
Age 32 - 33
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
There was very little communication with Dr. Park. We mainly spoke with the nurses. ... She never once mentioned the first round would be a mini stim which means l would be on way less medication than a normal round of IVF therefore getting less eggs. ... I thought this probably should have been mentioned. Dr. Park was very friendly and informative in our initial appointment. She definitely knows her stuff!
San Diego Fertility Center runs like a machine which is probably their strength and weakness. A strength because they have everything down to a science. However, in my experience with them I felt they did not give me the personal care I would have preferred. ... The nursing staff was extremely friendly and knowledgeable. They were quick to respond to my emails and made sure to check on me after each procedure. During both IVF procedures the nursing staff made sure I was comfortable every step of the way.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park was very friendly and informative in our initial appointment. She definitely knows her stuff! However, we do wish we were able to meet with her more often instead of the nurses. She was also compassionate to our situation because we did not get the best results.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Eventhough the initial consult might be very informative ask questions to make sure you understand completely. Also expect not to see Dr. Park that often. We spoke to her over the phone more than in person.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
There was very little communication with Dr. Park. We mainly spoke with the nurses. l had 2 IVF cycles and only actually met with her twice before having both procedures, once at our initial consult and once after l got pregnant naturally and miscarried.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Our initial appointment with Dr. Park was great. She was recommended to us by my OB after my second miscarriage. She was thorough and kind and we came up with a game plan to try one more time naturally while on progesterone before moving on to any other treatments. After we miscarried a 3rd time we met with her a second time to talk about testing. She did an ultrasound and determined l was most likely experiencing poor egg quality. After receiving our test results back she really felt it was my poor egg quality that was the issue and we should do 2 rounds of IVF. We paid for both rounds of IVF up front which is around $30,000. We next met with a coordinator to talk about the medications l would be taking during the first round of IVF. She never once mentioned the first round would be a mini stim which means l would be on way less medication than a normal round of IVF therefore getting less eggs. I questioned the nurse to make sure this is correct and she confirmed this is the protocol Dr. Park decided for me. I thought this probably should have been mentioned. During this round we retrieved 5 eggs 2 were mature and both fertilized but were very poor quality and did not make it. After this failed we had a phone call with Dr. Park where she explained the next round would be a full kitchen sink round with lots of medications including growth hormones. This round went better and we retrieved 10 eggs, 8 were mature 4 fertilized but none of our embryos made it again. So after 2 rounds of IVF we were left with nothing. I had a follow up call with Dr. Park and she was compansionate but it was clear these results were not great and we did not know exactly why. She suggested taking a step back and trying acupuncture to maybe improve my egg quality.
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff was extremely friendly and knowledgeable. They were quick to respond to my emails and made sure to check on me after each procedure. During both IVF procedures the nursing staff made sure I was comfortable every step of the way.
Describe your experience with San Diego Fertility Center.
San Diego Fertility Center runs like a machine which is probably their strength and weakness. A strength because they have everything down to a science. However, in my experience with them I felt they did not give me the personal care I would have preferred. When you have gone through so much already and make the difficult decision to move ahead with 2 rounds of IVF you want to feel that care.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
For two rounds of IVF (Mini Stim and Kitchen Sink protocol- which there is no difference in the actual procedure) and PGS testing (which we never got to) we paid around $27,000 upfront to the clinic the same day we had our first ultrasound and blood work. Medications are not included in this number. Because we did not make it to PGS testing we were refunded for that portion.
What specific things went wrong at San Diego Fertility Center?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at San Diego Fertility Center.
I wish I was explained the protocol better for my first round of IVF. I mini stim is very different from a normal protocol or a "kitchen sink protocol" and I felt I should have been better informed by my Dr.
5
Doctor
Susanna Park
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 42 - 44
2 IUI
1 IVF
Poor Egg Quality
European
Native American
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Park has always been kind and positive during my appointments with her.... She made me comfortable about the entire process. I have been going to the clinic for over two years. My husband and I first started with IUIs. Those weren’t successful, but Dr. Park kept a positive attitude towards us going on with IVF with my own eggs (at age 43).... I was first on birth control and the on Menopur and Gonal F and Cetrotide. I got 13 eggs, 8 were mature and fertilized....
All of the staff members at San Diego Fertility are great. I have been working with Dr. Park off and on for a couple years. Even between treatments, I could email her nurse, Janette, and get an answer back within 24 hours....San Diego Fertility Center’s strengths: doctors work together every day to discuss patients’ protocols.... Weaknesses: not as affordable as other clinics. Website could use more information on it.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is a positive person. She made me comfortable about the entire process. I have been going to the clinic for over two years. My husband and I first started with IUIs. Those weren’t successful, but Dr. Park kept a positive attitude towards us going on with IVF with my own eggs (at age 43).
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Keep in mind you won’t see her at every visit. However, the nurses are really nice.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park has always been kind and positive during my appointments with her. After deciding that my husband and I were going to try IVF, I called several other clinics. Dr. Park was the most positive of the doctors I spoke with.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
For IUIs, I used Femara and a trigger shot. One IUI was canceled due to ovulating to soon while on Femara, and I did get pregnant that cycle. Unfortunately, the pregnancy didn’t stick. My IvF experience, which was my last cycle, I was first on birth control and the on Menopur and Gonal F and Cetrotide. I got 13 eggs, 8 were mature and fertilized. None of them made it to Day 5.
Describe your experience with your nurse at San Diego Fertility Center.
All of the staff members at San Diego Fertility are great. I have been working with Dr. Park off and on for a couple years. Even between treatments, I could email her nurse, Janette, and get an answer back within 24 hours. I feel the communication between nurses and me, the patient, has been excellent. Another plus is that many of the nurses and the coordinators have been here for years. The staff seems very happy working for this clinic.
Describe your experience with San Diego Fertility Center.
San Diego Fertility Center’s strengths: doctors work together every day to discuss patients’ protocols. Nurses and coordinators know what they are doing and communicate well. They have a few clinics around San Diego County, making everything more accessible. The clinics have been moved/upgraded in the past year. You feel like you are getting what you paid for. Staff seem happy to work there. Open to doing IVF patients at an older age. Weaknesses: not as affordable as other clinics. Website could use more information on it. If you want a boutique clinic, this one isn’t for you.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
San Diego Fertility Center gives you all the costs up front. Each IUI was $700, plus meds. For my IVF, I did the Success Guarantee Program. I had to qualify for it. It is $22,000 for egg Retrieval’s and any FETs after from the frozen embryos from that cycle. Being over 40, when it failed, I get 60% of that money back. I paid about $6,000 for my IVF meds. A cycle of IVF is about $12,000.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Park seems flexible with using 1, 2, or possibly 3.
10
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
8
NPS
8
Age 33
2 IUI
1 IVF
European
Income $50K - $99K
Entrepreneur
1st of 2 Docs
1 IUI With Other Docs
Donor Sperm
LGBTQ
Neutral
Neutral
Unsuccessful
We opted for PGS testing, but unfortunately, it resulted in no euploid embryos. Dr. Park believes this could be an error...Communication with Dr. Park was limited and it often took 2-3 weeks to get an appointment with her. However, when you did speak with Dr. Park she was informative and compassionate...She performed one of my IUIs and my egg retrieval. We had phone conversations to discuss our fertility bloodwork and post-egg retrieval results. Whenever you meet with Dr. Park it is very comforting because she is knowledgeable and takes the time to address all of your questions. She has maintained a positive outcome about our prospects.
This clinic [San Diego Fertility Center] sees a lot of patients which is positive in the sense that they have a strong reputation, but it can also be a weakness because you can sometimes feel like you have to be proactive to be heard. It's important to maintain strong lines of communication, either by phone or through email. Don't be afraid to voice your concerns because the doctors and nurses are receptive.
How was your experience with Susanna Park at San Diego Fertility Center?
We met with Dr. Park for our first consultation to start IUIs, as well as prior to starting the IVF process. She performed one of my IUIs and my egg retrieval. We had phone conversations to discuss our fertility bloodwork and post-egg retrieval results. Whenever you meet with Dr. Park it is very comforting because she is knowledgeable and takes the time to address all of your questions. She has maintained a positive outcome about our prospects.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Arrange appointments with Dr. Park when you have questions, even if it is a few weeks out.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Communication with Dr. Park was limited and it often took 2-3 weeks to get an appointment with her. However, when you did speak with Dr. Park she was informative and compassionate.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
I took Gonal F, Menopur, Cetrotide, and the Lupron trigger for my egg retrieval. I took Clomid and Ovidrel for the IUIs. We opted for PGS testing, but unfortunately, it resulted in no euploid embryos. Dr. Park believes this could be an error.
Describe your experience with the nursing staff at San Diego Fertility Center.
Barbara was particularly wonderful during the egg retrieval process, always showing a positive attitude about our prospects.
Describe your experience with San Diego Fertility Center.
This clinic sees a lot of patients which is positive in the sense that they have a strong reputation, but it can also be a weakness because you can sometimes feel like you have to be proactive to be heard. It's important to maintain strong lines of communication, either by phone or through email. Don't be afraid to voice your concerns because the doctors and nurses are receptive.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
The egg retrieval ran just over $10,000 (pre-medications); IUIs were $700, or $500 for a canceled cycle.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
I did not get to this stage.
8
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5