San Diego Fertility Center

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.6
70% strongly recommend
150 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
Temecula
44274 George Cushman Court
Temecula, CA 92592
Show 1 more

150 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
10
Age 33 - 34
2 IUI
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number...she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place...Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF.
We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k...SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them...
How was your experience with Susanna Park at San Diego Fertility Center?
I am really pleased seeing Dr. Park, she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She will answer all of your questions, so come prepared with anything you want to run by her.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF. I have an auto immune disorder, so she made sure to stay in contact with my endo to ensure my levels were where they needed to be. Waiting transfer
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff is very pleasant and as you go to more appointments you get to know them. There are quite a few you may have interactions with, but that is because it is a big clinic.
Describe your experience with San Diego Fertility Center.
SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
No strong preference, but we only want to transfer one at a time
9
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
10
NPS
10
Age 35 - 38
1 IVF
Endometriosis
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success...was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.
[San Diego Fertility Center is a] Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant...22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her treatment plan. She honestly cares and wants you to get pregnant as much as you do.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success.
Describe your experience with San Diego Fertility Center.
Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant. Which are excellent statistically speaking.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 35 - 37
Donor Eggs
Surrogacy
East Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
The clinic staff [at San Diego Fertility Center] was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!...Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Don't delay! Move forward with Dr. Park and her team and you will not be disappointed
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed
Describe your experience with San Diego Fertility Center.
The clinic staff was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Park recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 41
1 IVF
1 Egg Freezing
1 Embryo Freezing
Diminished Ovarian Reserve
South Asian
Income $500K+
Doctor
3rd of 3 Docs
2 IUI With Other Docs
3 IVF With Other Docs
3 Egg Freezing With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
His [Dr. Said Daneshmand] care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients...thoroughly reviewed ALL of my fertility history and assured me we would be successful...has an expertise in the field that cannot be replicated.
[San Diego Fertility Center] Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized...communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.
How was your experience with Said Daneshmand at San Diego Fertility Center?
Dr. D is a gift to the world of fertility treatments. I wish every women could see him!! As a physician myself, I know how challenging it can be to connect to patients and make them feel heard. Dr. D has an innate ability to connect to patients, and he has an expertise in the field that cannot be replicated. I went to the "top" doctor in NYC before seeing him, and had awful results. When I met Dr. D, thoroughly reviewed ALL of my fertility history and assured me we would be successful. And he was right. I owe him so much!!!
What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?
Go to him earlier rather than later!! Dont waste time at other clinics.
During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?
After undergoing 3 unsuccessful cycles at Cornell in NYC, where I felt like I was being pushed through a factory system and rarely had contact with my doctor, Dr. D was a breath of fresh air!!! His care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients. His assistant, My, is equally as engaged and her communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.
Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.
IVF with gonal F, menopur, dexamethasone. retrieval, ICSI, frozen transfer, no PGTA.
Describe your experience with the nursing staff at San Diego Fertility Center.
Always amazing!!! Always available to answer any questions, even on weekends. If anythign was clear, they explained right away.
Describe your experience with San Diego Fertility Center.
Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized
Describe the costs associated with your care under Said Daneshmand at San Diego Fertility Center.
$15k
10
Doctor
Said Daneshmand
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 37
Latinx
Black or African-American
Income $100K - $199K
Engineer
Only Doc Seen
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Park is very personable and understanding of her patients needs and desires. She is extremely knowledgeable and up to speed with the latest and greatest treatments and procedures coming out. She is very in demand, but still takes the time to get back to you...She preferred single embryo transfers because of the high risks to multiple embryos. She simple told us the pros and cons of each and is letting us decide what we wanted to do...is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
Starting this during the quarantine, so I think the situation is a bit different as they rotate their staff around. But everyone [at San Diego Fertility Center] has been very helpful through email and phone. They have been very responsive and answered all of our questions or directed us to someone else within the clinic who would know the answers. So far no cons...Dr. Park is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very personable and understanding of her patients needs and desires. She is extremely knowledgeable and up to speed with the latest and greatest treatments and procedures coming out. She is very in demand, but still takes the time to get back to you.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Make sure you message her, as you can't go wrong.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park is very knowledgeable and understanding of where we were at in our process. She tried to explain anything we did not understand and was always there to answer our question, no matter how trivial.
Describe your experience with San Diego Fertility Center.
Starting this during the quarantine, so I think the situation is a bit different as they rotate their staff around. But everyone has been very helpful through email and phone. They have been very responsive and answered all of our questions or directed us to someone else within the clinic who would know the answers. So far no cons.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She preferred single embryo transfers because of the high risks to multiple embryos. She simple told us the pros and cons of each and is letting us decide what we wanted to do... we already had in our mind single.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 30 - 31
4 IUI
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I felt very valuable as a patient [of Dr. Susanna Park]...was very compassionate and helpful during every step. She answered all questions I had even when I received 4 negative pregnancy tests from my IUI treatments. During the consultation she explained everything in depth for me to understand and even gave my wife information if she wanted to donate her eggs...I used IUI with clomid and ovidrel injections.
The clinic [San Diego Fertility Center] remembers the patients. I walk through the door and the receptionist knew my name after a few visits. All the love and care the staff shows you, makes you feel so happy. The downfall is when you need a weekend appointment and you have to travel to Del Mar where that staff may not know you like the others do...[the nurses are] The absolute best. They always had a smile and showed so much joy for you during your visits. They were all wishing and hoping for a positive pregnancy every time.
How was your experience with Susanna Park at San Diego Fertility Center?
Susanna Park was very compassionate and helpful during every step. She answered all questions I had even when I received 4 negative pregnancy tests from my IUI treatments. During the consultation she explained everything in depth for me to understand and even gave my wife information if she wanted to donate her eggs.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Ask questions! She is there to help.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I felt very valuable as a patient
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
I used IUI with clomid and ovidrel injections.
Describe your experience with the nursing staff at San Diego Fertility Center.
The absolute best. They always had a smile and showed so much joy for you during your visits. They were all wishing and hoping for a positive pregnancy every time.
Describe your experience with San Diego Fertility Center.
The clinic remembers the patients. I walk through the door and the receptionist knew my name after a few visits. All the love and care the staff shows you, makes you feel so happy. The downfall is when you need a weekend appointment and you have to travel to Del Mar where that staff may not know you like the others do.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
IUI treatments are 700 each time
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 37
Diminished Ovarian Reserve
Male Factor
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Susanna Park's] very patient and good at explaining things in a way that everyone can understand...She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying...She made us feel very comfortable and even explained things to us with drawings, pictures and diagrams. She encouraged us and we loved that she also works very closely with our fertility acupuncture clinic we go to.
So far, it [San Diego Fertility Center] seems to be very clean and welcoming. The front desk staff are always very sweet. Anytime we have sent an email, we have always gotten a prompt response! So far there have not been any weaknesses that I can think of since we haven’t actually started our cycle yet...Our Mini IVF was broken down into different categories. I think the cost before meds would be about $15K...[Dr. Susanna Park's] very patient and good at explaining things in a way that everyone can understand...She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying...She made us feel very comfortable and even explain
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park greeted us with a very warm personality and kind regard. She made us feel very comfortable and even explained things to us with drawings, pictures and diagrams. She encouraged us and we loved that she also works very closely with our fertility acupuncture clinic we go to.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Just ask a lot of questions because she’s very patient and good at explaining things in a way that everyone can understand.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying.
Describe your experience with the nursing staff at San Diego Fertility Center.
We haven’t got that far yet.
Describe your experience with San Diego Fertility Center.
So far, it seems to be very clean and welcoming. The front desk staff are always very sweet. Anytime we have sent an email, we have always gotten a prompt response! So far there have not been any weaknesses that I can think of since we haven’t actually started our cycle yet.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Our Mini IVF was broken down into different categories. I think the cost before meds would be about $15K
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
4 of 5
Scheduling
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 33 - 34
1 IUI
Black or African-American
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
During our consult she [Dr. Sandy Chuan] was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical...Very professional and knowledgeable...She went with the best program for me, not immediately to IVF...I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
I had a HSG performed [at San Diego Fertility Center] along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely...After the second cycle I had a positive pregnancy result...Both [nurses] were very supportive and remembered our names when we came into the office.... For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Very professional and knowledgeable. The staff in her office was the best. Her NP, Monica, and the other assistants, both Jenns included made me and my spouse feel very welcomed. I would recommend her to anyone who is trying to conceive. She went with the best program for me, not immediately to IVF.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Be patient of any setbacks and stay positive! She has your best interest at heart.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
During our consult she was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Monica (NP) and Jenn Hoffman)
Both were very supportive and remembered our names when we came into the office. Their focus was the same as ours and I felt they genuinely cared.
Describe your experience with San Diego Fertility Center.
Easy location to find, clean and new building. Weakness is that is closed the weekends so you have to travel to another office for appointments. There is also no financial counseling on site. Other than those couple of things, the office is big and has an ample amount of rooms to see its patients. The waiting room is well set up as well.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid out of pocket for my expenses. For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Surrogacy
European
Income $50K - $99K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story... preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations...
The clinic [San Diego Fertility Center] is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)...packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park is an amazing doctor, professional and human. She is sweet and knows how to reassure and explains every step very clearly. She answers also emails personally and very properly. She was involved in our journey from day 1 to our baby girl birth and even beyond!!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Go with Dr Park. The clinic is great but I only trust 100% Dr Park among all the doctors.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Stephanie Sahadeo )
Stephanie is a very clear and human nurse. She supported us all along the process and carefully listened to our concerns or fears. She made the things very understandable and makes her sure everything was okay for us. We were able to join her each time we needed even during the weekend. Very supportive, nice and sweet
Describe your experience with San Diego Fertility Center.
The clinic is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Different packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs. The costing was very clear and details : no bad surprise. Main costs were Eggs retrieval procedure and fertilisation including monitoring to prepare, surrogate preparation and monitoring including Medication for one cycle, transfer and PGT if needed. A success garantie package was one of the option we choosen.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Park shared with us the different options : PGT or not, single embryo transfer VS transfer of 2 embryos. She gave us the advantage/disadvantage of each and the associated risks (biopsy of embryos for PGT, twins pregnancy, increase of only few % of pregnancy success if multiple embryos transfer). She preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
Donor Eggs
East Asian
Income $200K - $499K
Investment Banker
Only Doc Seen
IVF With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey...[she] is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that [she] and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.
SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result...There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr Park is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that Dr Park and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr Park is very approachable. I would recommend watching some of the videos on Youtube and the Men Having Babies website. After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr Park is super friendly and approachable. We very much felt a part of the process even though we are in England and had to have calls via Skype. I was lucky enough to meet Dr Park at a conference when she was in London and even though she didn't know I was going to be there, she instantly knew who I was and was approachable, friendly and open. When we got our embryos she carefully explained each step, the risks and rewards e.g. of testing, etc.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Dr Park provided us with information on IUI, PGT testing and other things through the process. I don't remember the technical specifics but at each stage we were confident that we were equipped with the information we needed to make the right decisions for us.
Describe your experience with the nursing staff at San Diego Fertility Center.
There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.
Describe your experience with San Diego Fertility Center.
SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
The costs were dealt with by the finance department. The structure of the costs were set out with three different streams of programs to choose from.
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
As IPs we had decided we only wanted a single transfer so there was no debate around this.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 35 - 36
2 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $500K+
Doctor
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sandy Chuan] has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen...My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
Jenn [nurse at San Diego Fertility Center] was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety...I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan from the moment my husband and I met her for our initial consultation showed us kindness and empathy. It was clear to us she was very invested in her patients and their success. My case was complicated as I had uterine fibroids and Dr Chuan was very honest and said I needed to have a myomectomy before she can do an egg retrieval due to large size of my fibroids. After having my myomectomy I waited 6 weeks before doing my first egg retrieval and only got 2 PgS normal embryos and Dr chuan took time to explain to me and my husband why another retrieval was a good idea. We did another retrieval back to back with much more success and got 5 PGS normal embryos. I had to wait 6 months post myomectomy to do a transfer and with covid was more. When I was finally ready to do a transfer My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her! She knows what she is doing and she wants her patients to succeed.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
When my first transfer was a chemical I felt very sad and I didn’t expect it to fail since was a pgs normal embryo and I had a hysteroscopy before and uterine cavity looked ok. Dr chuan gave me option to Do receptiva test only cause she said due to my fibroids I may have andenomyosis or endometriosis and also did ERA. My receptiva was normal and ERA mildly Prereceptive. She ultimately felt the first transfer failed due to embryo. Next transfer she changed my protocol to Lupron and It was successful. She never gave up even when I wanted to.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety
Describe your experience with San Diego Fertility Center.
Strengths are friendly staff, really nice facility makes you feel VIP, draw their own labs for hormone checks and pregnancy tests, doctors are all professional and nice. Surgery center is downstairs from the clinic so very convenient
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr chuan felt strongly about just doing a elective single embryo transfer as we didn’t want twins due to the stress of my job and we had PGS normal embryos. After first transfer failed I asked her if we should do 2 embryos instead as this would increase my chances and she suggested doing one this time since I had a lot of embryos and if this didn’t work then we can do 2! So glad I listened to her cause now I’m pregnant with one embryo and twins would have been very stressful for me and my husband
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 38 - 40
4 IVF
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Only Doc Seen
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Chaun] was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself.
SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office...very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions...The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan cares. She cares about you as her patient and is very understanding of what you're going through. She was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself. I remember she wanted everything to be perfect before we went through with the embryo transfer. I did have several cancelled transfers due to my lining not being thick enough and each time Dr. Chuan would apologize and change my protocal slightly to get me the best results. I fondly remember her saying "we only have one", and I knew how important this was to her as it was to me. Her taking her time and waiting until the perfect moment paid off as I had my baby girl in November 2020. She was right when she told me, "it only takes one".
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
As it pertains to purchasing the fertility medication, it's very pricey. I wish I had known I didn't need to purchase everything they noted on the order sheet all at once. As the cycle progresses, Dr. Chuan may increase or decrease certain medications. The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used. I learned you can order just enough to cover you for a couple days at a time and keep calling the pharmacy for a certain amount to last a couple days or through the weekend to ensure you only purchase what you need. It takes extra time and you have to be very organized with what your dosage is and also have to make extra trips to the pharmacy but it ended up saving us thousands of dollars in medication that otherwise would have been leftover.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan and the SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office. They would say hi to me by name and were all very friendly from the ladies at the front desk to the phlebotomists. Most importantly, I had a mini breakdown after my first IVF egg retrieval which resulted in 0 embryos. Dr. Chuan very kindly set aside time to talk to me that very day about my options and what my next steps would be. She was very empathetic to how I was feeling and when she spoke to me, she talked to me like a friend and not just a doctor to patient which I really appreciated. Under Dr. Chuan's care, I felt like she really understood how important this was to me on a personal level and I felt like she was my cheerleader keeping my hopes up when things seemed dire while still managing my expectations. I can't say enough great things about Dr. Chuan and her staff.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
My first IVF cycle, I was a "sandwich" protocol that resulted in low retrieved eggs and 0 embryos. My second IVF cycle was an Antagonist protocol that resulted in more retrieved eggs and 2 embryos however the embryos were not normal. My third protocol used estrace and testosterone gel that resulted in low retrieved eggs however the eggs were better quality. This was the cycle that we had our daughter out of. My last cycle was the antagonist protocol again that resulted in one embryo that was abnormal.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli)
The primary contact I had was with Shannon Martinelli, Dr. Chuan's medical assistant at the Del Mar Clinic. She was great at responding to my many many questions throughly and responded to me very quickly. Everyone I came into contact with was very helpful, kind and knowledgeable.
Describe your experience with San Diego Fertility Center.
The clinic is very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions. I have no complaints with anyone I have came into contact with at this clinic.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid approximately $85,000 for 4 rounds of IVF including medication.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Uterine Fibroids
Black or African-American
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I did not see [Dr. Chuan] as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions...compassionate and was never rude or hard to communicate with...also listened to my own suggestions and would give me practical feedback...She understood exactly why we were doing IVF and allowed us to make our own path.
[Nurse at San Diego Fertility Center] answered my emails promptly and even laughed with me when I asked crazy questions...kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable...
How was your experience with Sandy Chuan at San Diego Fertility Center?
I did not see my Dr as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions. She was compassionate and was never rude or hard to communicate with. She understood exactly why we were doing IVF and allowed us to make our own path.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Go in being open and honest, the more information you give her the better the feedback and treatment options you will have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
My nurse Jenn was excellent! We would always chat and she remembered my treatments. During my IUI's I had nurse, Monica, she was also great. Dr. Chuan also listened to my own suggestions and would give me practical feedback.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
My egg retrieval was standard, towards the end my medication was reduced due to high estrogen levels and the risk of OHSS. The outcome was no OHSS. For my first transfer, I also think it was standard protocol. It failed. Before my next transfer I requested an ERA, she told me they usually don't do those until multiple failed transfers but honored my request and I had ERA/Receptiva completed. After my 2nd failed transfer, she offered to use the same protocol but also offered me a more medicated process similar to the process of someone who had endometriosis since my ERA/Receptiva results were borderline and the option for blood thinners, more steroids, and intralipids. I opted for this method because I wanted to do all we could and not wait for another failed transfer to try these things.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman & Monica)
Jenn was very upbeat and available for my questions. She answered my emails promptly and even laughed with me when I asked crazy questions. She kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable.
Describe your experience with San Diego Fertility Center.
I started at the Temecula site, and ended up having to drive to the San Diego office for everything once I started the IVF process. They have longer wait times but it wasn't terrible. The front desk staff at the San Diego office seemed really busy but they were still nice.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Most of it was covered by insurance, out of pocket I think we paid close to maybe 10K including prescriptions.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
My insurance only covered single embryo transfer, but my Dr said we could discuss multiples at a later time if needed.
What specific things went wrong at San Diego Fertility Center?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at San Diego Fertility Center.
I had an appointment get lost, but the fixed it as soon as I arrived. I did not get some of my test results but when I emailed the nurses they were provided.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
2 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Middle Eastern
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps...clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
All the nursing and support staff were amazing [at San Diego Fertility Center] - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust the process and ask any questions you may have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps. Additionally, her support staff was amazing. The amount of information can be overwhelming, but they were so organized and able to help us stay on top of everything we needed to do.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Stimulation protocols for egg retrieval included Menopur and Gonal-F, with increased doses of Menopur as we got closer to egg retrieval. We used cetrotide for ~5 days, and then Ovidrel (preferred to Pregnyl by insurance) to stimulate ovulation. With both cycles, follicles grew as expected, though a little slower the second time around. Each time I had ~8 follicles available. We retrieved 6 on cycle one, resulting in 4 embryos, of which 2 were good quality after PGS. The second cycle was even more successful than expected, retrieving 7 eggs, 4 embryos making it to the blastocyst stage, and all 4 with positive PGS results.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli; Jenn Hoffman)
All the nursing and support staff were amazing - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
Describe your experience with San Diego Fertility Center.
This clinic is wonderful at being organized and breaking everything down simply to prevent you from feeling overwhelmed. It was always easy to schedule an appointment. All the staff were great to work with and had great bedside manner. Special shout out to Laura Dunn who helped us navigate through insurance and billing. Everything seemed to go very smoothly for us; SDFC staff work very well together as a team. I especially like their approach of discussing cases between the various reproductive endocrinologists to get the best results for their patients. I have some friends that received care through other clinics, which they did not recommend I use due to issues with not feeling cared for, heard, and questionable billing practices.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Prepaid cash price for 2 egg retrievals (with PGS for 8 embryos) and one embryo transfer: $31,556 Total out of pocket cost was lower due to services covered by insurance
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 36
Donor Eggs
Surrogacy
Diminished Ovarian Reserve
South Asian
Income $200K - $499K
Business Executive
2nd of 5 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Park] is extremely knowledgeable advanced up to date with latest technologies and approachable...It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care...he always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions....
they [San Diego Fertility Center] are excellent and familiar with third party reproduction...They have an inhouse egg donor team which was a delight work with...They [nurses] have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time....
How was your experience with Susanna Park at San Diego Fertility Center?
SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She is extremely knowledgeable advanced up to date with latest technologies and approachable. She understands how difficult this journey has been. She will see you through right till the end. excellent ant communication and always has a ready back up plan
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
we had 2 cancelled transfers with our surrogate because of lining issues. we did a natural protocol which was delayed because the body was storing estrogen from the previous cycle. She insisted we continue the cycle and as per her recommendation our lovely surrogate is pregnant with twins
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: SARAH YORK )
they are brilliant with every update and questions. They have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time. this is something coming from somebody who lives on completely opposite time zones
Describe your experience with San Diego Fertility Center.
they are excellent and familiar with third party reproduction. They have a system in place and know what they are doing. They have an inhouse egg donor team which was a delight work with. There recommendations are trustworthy and very good. They are a little more expensive. But worth every penny if you would ask me
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
about 50 k usd
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
she always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 36 - 38
3 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
Sales Representative
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We did 3 egg retrieval cycles [with Dr. Sandy Chuan] following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind...Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us...was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.
[San Diego Fertility Center is] Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team...We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer...They [nurses] were all amazing. I felt like this process was as important to them as it was to us.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This is the doctor you want on your fertility journey. She's simply the best!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman and Monica Torres)
They were all amazing. I felt like this process was as important to them as it was to us.
Describe your experience with San Diego Fertility Center.
Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I don't recall the specific numbers. It is an investment but you are investing with the best team.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She preferred to start with 1 unless we wanted more. We agreed with her. With our limited amount of embryos, we wanted to be frugal with using a lot at once.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
Donor Eggs
East Asian
Income $100K - $199K
Investor
Only Doc Seen
IVF With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls...Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.
I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here...I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Be ready for a great experience! :)
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls. I am very grateful that Dr. Park is helping me realize my dreams!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)
I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.
Describe your experience with San Diego Fertility Center.
I was referred to SDFC by another friend, who had a great experience. I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 33 - 35
1 Embryo Freezing
Donor Eggs
Surrogacy
European
Income $100K - $199K
Lawyer
Only Doc Seen
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...caring at a human level to an extent above what anyone could expect...being proactive and reaching out to us.
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...Our surrogate also had a great experience working with SDFC...Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive.
How was your experience with Susanna Park at San Diego Fertility Center?
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Dr Park was genuine, attentive, treated us warmly - while being at the highest academic level. We spoke to a number of other fertility doctors until we chose to work with Dr Park at SDFC - no one was at this level.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!
Describe your experience with San Diego Fertility Center.
Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive. Our surrogate also had a great experience working with SDFC.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
For the full process, 55K usd, excluding egg donor. Egg donor was 10K. After two negative pregnancy results, we upgraded to an 'unlimited transfer' plan for additionally 10K.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Chaun] is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr...always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Whether I was in there for my egg retrieval, Transfers, or my D&C, they [staff at San Diego Fertility Center] were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever...Anytime I had a question while at home, Jenn [nurse] was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan is hands down an amazing Dr. She is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This process may not be as easy as you think. Things may not go the way you had planned. Along the way, there’s stuff/issues you may find out about yourself and your body that you weren’t prepared for. Try to go in with an open mind and trust the process and trust the path Dr.Chuan takes you down. She has learned your body and she’s the best person to get you to your goal of having a baby.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan and Jenn Hoffman have been amazing with us. They both always were comforting and sincere every time I saw them. They always were upfront and honest with every question I had, even if it wasn’t what I wanted to hear. They both always went above and beyond to make my husband and I feel comfortable with the not always so comfortable process of IVF. Anytime I had a question while at home, Jenn was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn Hoffman made our IVF journey as comforting as possible. She is always easy to reach and ready for any questions we have. Jenn is compassionate and truly cares about how I’m doing, how I’m feeling, and making sure I always have what I need. Jenn stuck by my side when I found out I was miscarrying on our first IVF cycle. My husband couldn’t go into the clinic, because of covid, so it was comforting having Jenn by my side. Im very excited that I am being promoted to the OB but I can honestly say that I will miss seeing Jenn and Dr.Chuan along the rest of our pregnancy journey. I couldn’t thank them enough!
Describe your experience with San Diego Fertility Center.
The front office is amazing. The girls up front are always so sweet and accommodating. They always answer the phones when I call to ask questions or when I need to make appointments. The staff downstairs in the clinic area are wonderful as well. Whether I was in there for my egg retrieval, Transfers, or my D&C, they were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever and are very happy with the experience we’ve had with them the last 2 years. Thank you SDFC!
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Middle Eastern
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I trust her [Dr. Susanna Park] and was comfortable with her every step of the way...caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds...doesn’t recommend any treatment or medicine if there is no Science behind it...I asked her if I can transfer two embryos...told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.
Organized and clean and warm and the entire team [at San Diego Fertility Center] are friendly...The lab team are the best...Professional and they respond to our questions all the time...The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us.
How was your experience with Susanna Park at San Diego Fertility Center?
She is an a very knowledgeable doctor and she doesn’t recommend any treatment or medicine if there is no Science behind it . She took the times several times to explain each protocol and advise accordingly . I trust her and was comfortable with her every step of the way .
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
She will do her best and use her utmost knowledge to get you to your Dream of having a Baby .
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She have brought us one step closer to our dream of having a family. From our many meetings sitting down with her ,asking a TON of questions, and expressing multiple concerns she was caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds. She were always cheerful and happy, and even during our first unsuccessful cycle you were empathic to our pain. She then offered us options that you believed in, concerns in those options we brought up that did not have scientific independent verification, and ultimately those options she supported resulted in a successful pregnancy.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
She advised to start having antibiotics for 14 days before my transfer . Changed my diet ( gluten free . Diary free . Sugar free ) advised to have acupuncture . Kept me on progesterone shots and estrogens pills . Adjusted my daily supplements ( baby aspirin - prenatals and Vitamin D)
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Hanna Malloy )
Nursed helped us understand our symptoms and what was OK and not OK in our journey. The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us. You answered our medicine questions, understood our prescription needs, and when we needed thing adjusted (1" needles vice 1.5" comes to mind) you remedied our concerns immediately to help us have a better experience during these stressful times.
Describe your experience with San Diego Fertility Center.
It’s the best clinic . Organized and clean and warm and the entire team are friendly . The lab team are the best . Professional and they respond to our questions all the time . I don’t think there is any weakness in this clinic .
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
I have done two cycles . First IVF cycle I paid 30K ( includes egg retrieval , Generic testing . Embryo transfer . ICSI surgery for my husband . Not including meds . Second cycle I only paid for the second embryo transfer and it cost me another 5000$
Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
During the time preparing for my transfer , I asked her if I can transfer two embryos . She told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Donor Eggs
Surrogacy
Latinx
Income $50K - $99K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I met her [Dr. Susanna Park] at a conference where her well thought out speech and presentation got my attention...exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing...I did have a miscarriage and after that, [She] was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful...
They [San Diego Fertility Center] provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer...[Dr. Susanna Park] followed up, kept great communication with me and was always very honest about what was going on
How was your experience with Susanna Park at San Diego Fertility Center?
I only saw great strengths with Dr. Park. I met her at a conference where her well thought out speech and presentation got my attention. She exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing and just pure knowledge of what she does was un-questionable.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Enjoy every minute of it and be ready to be kept in the loop with everything throughout the process!
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She has truly made me feel like family and for that, I am forever grateful. She followed up, kept great communication with me and was always very honest about what was going on
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Park always had the steps that needed to be done throughout the process. I did have a miscarriage and after that, Dr. Park was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful
Describe your experience with the nursing staff at San Diego Fertility Center.
They were warm and kind, very attentive to what was needed and were clear on the steps and what was coming next and what to expect.
Describe your experience with San Diego Fertility Center.
This clinic has only strengths. They provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
I was out of state so did not do the monitoring appointments there
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
Around 40k
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
10
NPS
10
Age 39 - 43
6 IVF
6 Embryo Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!...She was great at explaining to you risks vs benefits of multiple embryo transfer...would greet you with a hug a s was so personable.
Overall our experience was great [at San Diego Fertility Centerr]. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!...Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!...Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr Chuan was my favorite! And her staff. They were always so warm and helpful. Dr Chuan would greet you with a hug a s was so personable.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)
Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!
Describe your experience with San Diego Fertility Center.
Overall our experience was great. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
We probably spent a total of almost 100k
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She was great at explaining to you risks vs benefits of multiple embryo transfer.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 39 - 40
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Brooke Friedman overall is a kind, compassionate, and supportive physician. She had empathy for our experience and gave us space and time for all and any questions we had...used a ton of research in each answer...big believer in just doing a single embryo transfer for good reason...she was still flexible with us as we requested transferring two embryos and she did that for us although we only got pregnant with one.
The entire staff [at San Diego Fertility Center] is really supportive. They answer questions, knew us by name, and always made time to chat when we arrived. They made it feel like we were family...they will do retrieval or transfer on the weekend if that is the timing that ends up working out...busy clinic and it's easiest to get appointments if you are able to be flexible with your schedule
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Brooke Friedman overall is a kind, compassionate, and supportive physician. She had empathy for our experience and gave us space and time for all and any questions we had and believe me I had a ton. I literally made a list of questions based on things I read online or from Instagram posts that I followed and she went through every question I had. She also used a ton of research in each answer. During our planning for our 2nd egg retrieval process I asked if there were any other meds or strategies we could use to obtain more eggs and embryos and she took time to think through research she had studied and added more to our treatment which actually resulted in one more really good embryo! The team at San Diego Fertility Center is like family to us. They were all kind, everyone seemed to know our names and where we were in our journey, and even if I just called to make an appt they asked how we were doing. Once I left that center and went to my OB it was a tough experience because I was not surrounded by all this support. Her Medical Assitant, M.J. was amazing. She was kind and always there for us when Dr. Friedman was with another patient. Dr. Friedman is very busy and that is the only issue however I do think that is the nature of this business. We did not see her during every visit and this could have been because we did our follow up ultrasounds and appts at the Mission Valley location. Also just FYI the team at the Mission Valley office is awesome! We are really happy with our experience as we ended up with our baby girl who was born in 2019 and is a healthy little one.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Do your best to come in with questions and remember any question is valid. If you read something or hear about another treatment or strategy just bring it to her and she will go over it with you. So I would suggest doing some research of your own before you see her. Think through what is important to you during your treatment as well. She is really supportive but has to know what you are thinking and what is important to you.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman has a bubbly and kind personality and she was very supportive throughout the process. She even literally held my hand as I was going under during my egg retrieval process. She always asked how we were doing and checked in on how our families were as well as my parents were there during this process. Also her Medical Assistant, M.J. was super supportive every step of the way! A great team!
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
Honestly because we had our baby girl I have been wrapped up in that experience and have almost forgotten all we did to get pregnant. Things I do remember is that when we first met with Dr. Friedman she suggested IVF and we agreed. She started us on a protocol right away. We ended up doing 2 egg retrievals as we had planned and because I did a ton of research on my own I brought ideas to Dr. Friedman and she was receptive. Our 2st egg retrieval felt pretty standard and for our 2nd egg retrieval she added a growth hormone and other things based on research she had studied. She gave us these new suggestions, she never pressured us to do anything extra, we actually wanted to do more and so we signed up for more meds. And it worked! I do remember she cancelled I think two of my upcoming transfers. Once was due to my lining not being up to par and where she wanted it and the second time was due to having tissue she found during the sonohysterogram (ultrasound here she also used water to get a very clear picture). When she found that tissue she had us get that surgically removed. We choose to have Dr. Friedman do that in the OR at the Carmel Valley office and it was a success. It may be tough to have things pushed back but she has good reason for all of it. So I would really trust in that.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: M.J.)
The entire staff is really supportive. They answer questions, knew us by name, and always made time to chat when we arrived. They made it feel like we were family. The care coordinator I met with at the Carmel Valley location was really positive and kind so that helped me because I was very nervous about things going well.
Describe your experience with San Diego Fertility Center.
I think it's important to do some research before you go into a consultation because it will help guide your journey. The strengths are that when you are there you feel like you are with family who really care about you. They are so supportive and everyone is cheering you on because they all really want you to be successful. Also they will do retrieval or transfer on the weekend if that is the timing that ends up working out which is really amazing. The doctors work overtime for sure which shows how passionate they are about the work they do. The weakness is that they are a busy clinic and it's easiest to get appointments if you are able to be flexible with your schedule. They somehow manage to get you in when you need to which is great. Also there are certain things that they will not offer unless you bring it to them and are interested in it. I think its important to connect with your doctor's medical assistant because they will help get things moving forward.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
The cost was more due to the medications we ended up using for our 2nd egg retrieval. So for our initial cost it was about $26,000 which included 2 egg retrievals, one transfer, and all appointments which included blood draws and ultrasounds. We paid extra for medication for each part so for our 1st egg retrieval we paid around $4,000 and for the 2nd egg retrieval we added testosterone gel which I put on my arms when I started the estrace pill at the very start of the cycle which was actually Day 20 of my cycle. The testosterone gel was only like $50 extra but then we also added a shot of growth hormone which was the big money item and it ended up being worth it because we got one more normal embryo out of that retrieval. The 2nd egg retrieval medication cost was around $6,000. We then paid extra for the mock cycle, the sonohysterogram (water ultrasound) and I had to have tissue removed after that water ultrasound which we decided to have Dr. Friedman do at the OR at their office for about $2,000. We paid only a couple hundred for the progesterone meds for the transfer which was around maybe $400 or so. That medication was the least expensive of the bunch. Also San Diego Fertility Center has a pharmacy they work with which gives a discounted rate!
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Friedman is really a big believer in just doing a single embryo transfer for good reason. She does not want to put you, the patient, at risk for twins and a difficult pregnancy. That being said she was still flexible with us as we requested transferring two embryos and she did that for us although we only got pregnant with one. It was still worth it for us.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
9
Age 39 - 41
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
East Asian
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedman always spoke to me respectfully and professionally, empathizing with my situation while also being honest about the pros and cons of the different treatment options for my situation. ... Dr. Friedman is a compassionate, trustworthy, and professional. ... She never pressured me. ... First embryo transfer cycle was cancelled as my uterine lining was not optimal thickness. She prescribed medications to help thicken my lining for the next cycle which worked.
The clinic's [San Diego Fertility Center] strengths are the great people that work there. One weakness is that they are sometimes very booked to the point that you can end up waiting longer than expected to be seen. ... I pre-paid a flat charge of $17,500 for the entire treatment process. ... I especially appreciated the nurse that planned my egg retrieval cycle as she advised me to get pricing for all of my medications through insurance and retail as sometimes the retail price is significantly lower than through insurance.
How was your experience with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman is a compassionate, trustworthy, and professional. She made me feel comfortable and presented all my treatment options with the pros and cons so I always felt like I was making a fully informed decision. She never pressured me.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Ask questions if you don't understand something. Be open and honest about your expectations and take your time to weigh the pros and cons.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
Dr. Friedman always spoke to me respectfully and professionally, empathizing with my situation while also being honest about the pros and cons of the different treatment options for my situation.
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
First embryo transfer cycle was cancelled as my uterine lining was not optimal thickness. She prescribed medications to help thicken my lining for the next cycle which worked.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Marissela McKee)
All of the nursing staff was great. They made me feel at ease and were always willing to take the time to answer my questions or address any concerns. I especially appreciated the nurse that planned my egg retrieval cycle as she advised me to get pricing for all of my medications through insurance and retail as sometimes the retail price is significantly lower than through insurance. I think I saved at least 50% on my medications following this advice.
Describe your experience with San Diego Fertility Center.
The clinic's strengths are the great people that work there. One weakness is that they are sometimes very booked to the point that you can end up waiting longer than expected to be seen. This only happened on a few occasions but it would have been nice to be called if they are running behind so that I didn't leave work just to sit in the waiting room for 30-40 minutes.
Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.
I pre-paid a flat charge of $17,500 for the entire treatment process. This was given as the best option to control costs as I would not have to pay anything more. They would refund any amounts that my insurance covered. My insurance only covered the visits at the office and not the embryology lab or surgery center so I only got refunded about $775.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
We made it clear from the beginning that we only wanted one embryo transferred as we only wanted one child and did not want to take the risk of multiples. She fully supported our decision.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 31 - 32
3 IUI
1 IVF
Unexplained
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My only complaint would be that I wish I got to interact with Dr Friedman more. The times I was able to she was understanding, compassionate but also realistic. My favorite interaction with Dr Friedman was our first FET. She seemed so genuinely excited for us and did a great job talking us through all of the steps. ... Dr Friedman preferred we start with one embryo due to the risk of multiples.
Majority of the clinic staff [San Diego Fertility Center] are wonderful and compassionate, but I did have several interactions that I thought could have been handled differently. ... My care coordinator was fine. My only complaint was that there were multiple times I felt like a number rather than a patient. ... The other nurses that handled my monitoring appointments and blood work were all wonderful.
How was your experience with Brooke Friedman at San Diego Fertility Center?
My only complaint would be that I wish I got to interact with Dr Friedman more. The times I was able to she was understanding, compassionate but also realistic. My favorite interaction with Dr Friedman was our first FET. She seemed so genuinely excited for us and did a great job talking us through all of the steps.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Just know that you won't interact with her as much as you would assume
Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.
We first tried 2 clomid IUIs then switched to a another medicine for the 3rd IUI. All 3 resulted in negative pregnancy tests. For my IVF egg retrieval, I did Gonal F and Menopur with Cetrotide. This results in 21 eggs retrieved and 9 frozen embryos. For my FET, I did estrogen and PIO. Transfer was successful but miscarried at 8w+2d.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Marissela Mckee)
My care coordinator was fine. My only complaint was that there were multiple times I felt like a number rather than a patient. It was clear she didnt look at my chart before responding to questions (ex. when I was having issues before my FET and emailed her about them, she responded with something about clomid which I had not been on in months). The other nurses that handled my monitoring appointments and blood work were all wonderful.
Describe your experience with San Diego Fertility Center.
Majority of the clinic staff are wonderful and compassionate, but I did have several interactions that I thought could have been handled differently. I had a front desk girl start to say how she and her husband werent desperate enough yet to start treatments and then immediately caught herself. Days after my miscarriage (right before Christmas) I had staff asking me if I had any fun plans for the holiday. It wasnt mean-spirited but I do feel that in these situations knowing things like that could impact those suffering through a loss should be part of their standard care training. My only other specific complaint was the day we had our ultrasound and found out the baby didnt have a heartbeat anymore. Our nurse that day said it so matter-of-fact and left the room to get the doctor. As they escorted us to the doctors office I saw our nurse setting up for a staff party or something in the break room. Again, this wasnt mean-spirited but I feel like extra caution needs to be taken in these clinics to avoid their patients feeling like numbers. To me, in that extremely emotional moment, seeing the person that had just told me I lost a baby setting up for a party really bothered me. Something as easy as shutting the door to the break room could have avoided that feeling for me, but again, I know there was no bad intent from the staff. I would assume most of the staff have not been through fertility treatments so some of these things that, anywhere else, would never be an issue are felt differently based on what we are going through. Besides these couple instances, we have loved our clinic and the staff.
Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr Friedman preferred we start with one embryo due to the risk of multiples. She was open to the conversation of transferring 2 for future transfers.
What specific things went wrong at San Diego Fertility Center?
  • Provided conflicting information
9
Doctor
Brooke Friedman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5