San Diego Fertility Center page 2

Dr. Chuan is great! She is very good at explaining things and is encouraging. I just wish she was more available for questions. I have only seen her once at our consultation appointment. After our first IUI failed I wanted to change up the protocol and Dr. Chuan's staff said I couldnt do that unless I made an appointment with the doctor and I couldnt speak with her for 3 weeks (telephone appointment). Besides that, Dr. Chuan is the only reason why I have stayed with this clinic...Make sure you're prepared with all of your questions at your consultation appointment because you'll be dealing with her staff afterwards.

They [staff at San Diego Fertility Center] actually wanted to schedule it 39 hours after my trigger (which didnt make sense to me) so I had to speak with the PA about having to do my trigger shot later. IUI #2 failed. I think their timing of the IUI's arent very accurate...Every time I've ever had a question, the NP acted like she was in a rush to leave the exam room (her hand on the door as you're asking questions)...I wanted to change my med protocol and was told I couldnt do so unless I spoke to the doctor who wasnt available for 3 weeks. I told them that I've been on clomid 4 times and didnt think I was responding anymore.

How was your experience with Sandy Chuan at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Make sure you're prepared with all of your questions at your consultation appointment because you'll be dealing with her staff afterwards.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

Clomid 50 mg days 3-7 & trigger for IUI #1 which failed (only produced 1 mature follicle). IUI #1 scheduled 36 hours after trigger. IUI #2: clomid 100 mg days 3-7 & trigger 36 hours prior to the IUI. They actually wanted to schedule it 39 hours after my trigger (which didnt make sense to me) so I had to speak with the PA about having to do my trigger shot later. IUI #2 failed. I think their timing of the IUI's arent very accurate.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jen & Monica )

The nursing staff is nice if you sit there and do whatever they say and dont question them. The second you begin to question them, their true colors come out. I dont like that the give contradictory directions for example scheduling my IUI 39 hours after they told me to trigger rather than 36 hours after. They also said it didnt matter how my husband transported his sample, even though the paper directions they give with the sample cup have very specific directions. Every time I've ever had a question, the NP acted like she was in a rush to leave the exam room (her hand on the door as you're asking questions).

Describe your experience with San Diego Fertility Center.

Advocate for yourself. The only one who acts like they actually care about you is the doctor (who you'll only deal with once). Ask your questions even if they make you feel like you're wasting their time.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

Each IUI was $700 not including meds which were another $100 per cycle.

What specific things went wrong at San Diego Fertility Center?

Failed to consider drug intolerance

Describe the specific things that went wrong at San Diego Fertility Center.

I wanted to change my med protocol and was told I couldnt do so unless I spoke to the doctor who wasnt available for 3 weeks. I told them that I've been on clomid 4 times and didnt think I was responding anymore. The PA wasnt listening to my concerns and said I would need to talk to the doctor about changing the med, which I know a PA can prescribe a new med. It would've taken a simple call/text to the doctor to change the med but seems like she just didnt want to.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2019 - 2020, Successful

Age 34 - 35

1 IVF

Endometriosis

Uterine Fibroids

European

Income $100K - $199K

2nd of 2 Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle...never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.

staff [at San Diego Fertility Center] (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind...I had the best, most personable experience with Jenn and Monica [nurses], especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protoc

How was your experience with Sandy Chuan at San Diego Fertility Center?

From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle (after a previous experience with another provider in NC that was awful). Dr. Chuan never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Don't be afraid to ask questions - use this amazing resource as an opportunity to never feel like you are being "a bother" to a provider ever again.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan and her staff (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

Dr. Chuan utilized my previous IVF records and our consult to adjust a care plan for my IVF egg retrieval and frozen transfer cycle. She is more on the conservative side when it comes to her treatment and while I was not a fan of the additional injections at the time, I knew in my heart she recommended it for success. What I really like about Dr. Chuan is she did not just do an IVF cycle and leave it at that. She really cared to find the root of the problem, which for me was also endometriosis and fibroids, which she treated quickly and efficiently. In any previous IVF experiences, I had been shuffled around to different doctors when I did not meet a classic IVF response. Dr. Chuan never made me feel like she was going to just send me back to my OB-GYN or primary care doctor - she truly is a fertility specialist and does not just focus her energy on the high dollar IVF cycles.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn and Monica)

It is hard to write a review on the Temecula staff without getting emotional. I had the best, most personable experience with Jenn and Monica, especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protocols and medication, performed any in-office procedures and ultrasounds, delivered all my health information precisely and accurately and I always knew I was in good hands. I never felt like I was in a doctor's office, it always felt like I was visiting friends who truly cared and were rooting for my success from day 1. They make you feel like you are the only patient in their care. I do not know how they can do that for hundreds of people but they do! I especially liked that I felt I really had a 'team'; I saw the same people every single time and that consistency was essential.

Describe your experience with San Diego Fertility Center.

SDFC works like a well-oiled machine. If someone does not have an answer, they immediately can redirect you to someone that does. I made all of my appointments through Myrna and I never had a difficult time finding an appt time that would work with my schedule, and she made everything quick and easy. I am SO grateful that SDFC offers satellite offices. All other major procedures were performed in the San Diego office which is beautiful and state-of -the-art. The offices are clean and beautiful, and all the staff I encountered were great.

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Chuan spent a lot of time with me on a phone consult to discuss my options of transferring embryos. We discussed the pros and cons, she recommended me to a genetic counselor (which was FABULOUS and helped me to understand so much more), and she made me feel like the decision was ultimately up to me. She was supportive of transferring two embryos, when in the past clinics have said only those over the age of 40 can do so, as long as they were all a healthy quality, and she told me when she was uncomfortable with one of my choices. I respected her decision and we were successful for the first time ever.

What specific things went wrong at San Diego Fertility Center?

Failed to send your chart to another clinic

Describe the specific things that went wrong at San Diego Fertility Center.

I only had one minor problem with having records transferred to my OB-GYN. It was the second records request (the initial one was immediate and perfect) and I sent it via email. Once I followed up it was corrected that day.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2019 - 2020, Unsuccessful

Age 39 - 40

2 IVF

Unexplained

Income $50K - $99K

2nd of 2 Docs

Neutral

Unsuccessful

Review of

Susanna Park San Diego Fertility Center

[Dr. Susanna Park] She’s positive and hopeful, and very smart, but I feel like there could have been a better exchange of protocol and procedure specifically to my diagnosis...She will transfer multiple embryos and abnormal embryos. I like this aspect of Dr. Park. We are grown adults making the grown decisions for ourselves and our future . She gives us all the information to make an informed decision.

[San Diego Fertility Center] Great office. Great receptionist. Beautiful, high tech facility. They are professional and knowledgeable. They see a lot of patients of all kinds. They are doing a good job. If you need a lot of coddling, you may want another clinic...[nursing staff] They were busy. I had to reach out, but they always answered my questions in a timely, friendly e mail and were kind and knowledgeable when I went to my appointments.

How was your experience with Susanna Park at San Diego Fertility Center?

She’s positive and hopeful, and very smart, but I feel like there could have been a better exchange of protocol and procedure specifically to my diagnosis. I also think they should heavily promote supplements, which they don’t. I had to learn and advocate on my own.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Ask for all the ways in which she feels egg quality could go up! Know the statistics 💯.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

She’s very popular and busy in this big city, so I know we are one of many, but once in her office we always felt we had her full attention.

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

I don’t remember. I’m sorry.

Describe your experience with the nursing staff at San Diego Fertility Center.

They were busy. I had to reach out, but they always answered my questions in a timely, friendly e mail and were kind and knowledgeable when I went to my appointments.

Describe your experience with San Diego Fertility Center.

Great office. Great receptionist. Beautiful, high tech facility. They are professional and knowledgeable. They see a lot of patients of all kinds. They are doing a good job. If you need a lot of coddling, you may want another clinic.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

Approx $40,000

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

She trusts her patients to make the best decisions for themselves. She will transfer multiple embryos and abnormal embryos. I like this aspect of Dr. Park. We are grown adults making the grown decisions for ourselves and our future . She gives us all the information to make an informed decision.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Mission Valley

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2019 - 2020, Unknown Success

Age 33 - 34

2 IUI

1 IVF

Male Factor

Unexplained

European

Income $200K - $499K

Marketer or PR

2nd of 2 Docs

1 IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Susanna Park San Diego Fertility Center

Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number...she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place...Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF.

We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k...SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them...

How was your experience with Susanna Park at San Diego Fertility Center?

I am really pleased seeing Dr. Park, she explains things very well. Listens to my concerns, and is open to any other suggestions I may have. I always leave her office feeling like there is a plan in place

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

She will answer all of your questions, so come prepared with anything you want to run by her.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Dr. Park has great bed side manner, she makes you feel very comfortable and not like a number

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

Started with a couple IUIs as we had conceived once naturally, and then knew we wanted to be aggressive and go right on to IVF. I have an auto immune disorder, so she made sure to stay in contact with my endo to ensure my levels were where they needed to be. Waiting transfer

Describe your experience with the nursing staff at San Diego Fertility Center.

The nursing staff is very pleasant and as you go to more appointments you get to know them. There are quite a few you may have interactions with, but that is because it is a big clinic.

Describe your experience with San Diego Fertility Center.

SDFC is a well oiled machine. They have multiple office that can be helpful when you work and live in different areas. The facilities are great and super clean and up to date. Scheduling is very easy and they communicate very well. The only weakness I have is that you may get passed around to different nurses, but that also helps to get you appointments when you need them

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

We did the money back guaranteed program which was $25k but got a good military discount. PGS testing was another $4k

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

No strong preference, but we only want to transfer one at a time

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Mission Valley

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2017 - 2020, Successful

Age 35 - 38

1 IVF

Endometriosis

South Asian

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success...was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.

[San Diego Fertility Center is a] Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant...22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage

How was your experience with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Trust her treatment plan. She honestly cares and wants you to get pregnant as much as you do.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success.

Describe your experience with San Diego Fertility Center.

Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant. Which are excellent statistically speaking.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2018 - 2020, Successful

Age 35 - 37

Donor Eggs

Surrogacy

East Asian

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

IVF With Other Docs

LGBTQ+

Strongly Recommends

Successful

Review of

Susanna Park San Diego Fertility Center

Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed

The clinic staff [at San Diego Fertility Center] was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!...Dr. Park instilled a lot of confidence in our journey and was quick to explain the concerns and strengths in a kind and authentic manner. She was available for appointments and was supportive throughout our journey...recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine...carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed

How was your experience with Susanna Park at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Don't delay! Move forward with Dr. Park and her team and you will not be disappointed

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Dr. Park carefully explained the procedures and answered any questions we had with kindness and generosity. We never felt rushed

Describe your experience with San Diego Fertility Center.

The clinic staff was exceptional in dealing with our LGBTQ family - we felt affirmed, supported and cared for throughout our journey. We were always greeted in a warm way and everyone was on top of their game!

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Park recommended SET for our case since our egg donor's age was young and our sperm quality and family history seemed fine.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2020, Unknown Success

Age 41

1 IVF

1 Egg Freezing

1 Embryo Freezing

Diminished Ovarian Reserve

South Asian

Income $500K+

Doctor

3rd of 3 Docs

2 IUI With Other Docs

3 IVF With Other Docs

3 Egg Freezing With Other Docs

3 Embryo Freezing With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Said Daneshmand San Diego Fertility Center

His [Dr. Said Daneshmand] care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients...thoroughly reviewed ALL of my fertility history and assured me we would be successful...has an expertise in the field that cannot be replicated.

[San Diego Fertility Center] Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized...communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.

How was your experience with Said Daneshmand at San Diego Fertility Center?

Dr. D is a gift to the world of fertility treatments. I wish every women could see him!! As a physician myself, I know how challenging it can be to connect to patients and make them feel heard. Dr. D has an innate ability to connect to patients, and he has an expertise in the field that cannot be replicated. I went to the "top" doctor in NYC before seeing him, and had awful results. When I met Dr. D, thoroughly reviewed ALL of my fertility history and assured me we would be successful. And he was right. I owe him so much!!!

What's one piece of advice would you give a prospective patient of Said Daneshmand at San Diego Fertility Center?

Go to him earlier rather than later!! Dont waste time at other clinics.

During treatment, were you treated like a number or a human with Said Daneshmand at San Diego Fertility Center?

After undergoing 3 unsuccessful cycles at Cornell in NYC, where I felt like I was being pushed through a factory system and rarely had contact with my doctor, Dr. D was a breath of fresh air!!! His care is so personal, he is truly always available to his patients and no question is too small. He realizes how difficult it is to go through this process and takes it upon himself to engage fully with his patients. His assistant, My, is equally as engaged and her communication with patients makes it feel like you are part of a family, not just another statistic. You get the feeling that they actually CARE if you get pregnant, and that they are doing everythign to help you get there.

Describe the protocols Said Daneshmand used in your cycles at San Diego Fertility Center and their degree of success.

IVF with gonal F, menopur, dexamethasone. retrieval, ICSI, frozen transfer, no PGTA.

Describe your experience with the nursing staff at San Diego Fertility Center.

Always amazing!!! Always available to answer any questions, even on weekends. If anythign was clear, they explained right away.

Describe your experience with San Diego Fertility Center.

Does not feel like a factory like other centers. Warm, welcoming vibe. The surgery center is right downstairs which is very convenient and feels easier to manage than if you had to go to a hospital. Care is very personalized

Describe the costs associated with your care under Said Daneshmand at San Diego Fertility Center.

$15k

Doctor

Said Daneshmand

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Said Daneshmand San Diego Fertility Center

2020, Consult

Age 37

Diminished Ovarian Reserve

Male Factor

European

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Susanna Park San Diego Fertility Center

[Dr. Susanna Park's] very patient and good at explaining things in a way that everyone can understand...She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying...She made us feel very comfortable and even explained things to us with drawings, pictures and diagrams. She encouraged us and we loved that she also works very closely with our fertility acupuncture clinic we go to.

So far, it [San Diego Fertility Center] seems to be very clean and welcoming. The front desk staff are always very sweet. Anytime we have sent an email, we have always gotten a prompt response! So far there have not been any weaknesses that I can think of since we haven’t actually started our cycle yet...Our Mini IVF was broken down into different categories. I think the cost before meds would be about $15K...[Dr. Susanna Park's] very patient and good at explaining things in a way that everyone can understand...She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying...She made us feel very comfortable and even explain

How was your experience with Susanna Park at San Diego Fertility Center?

Dr. Park greeted us with a very warm personality and kind regard. She made us feel very comfortable and even explained things to us with drawings, pictures and diagrams. She encouraged us and we loved that she also works very closely with our fertility acupuncture clinic we go to.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Just ask a lot of questions because she’s very patient and good at explaining things in a way that everyone can understand.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

She was so warm and showed a lot of empathy! She explained everything to us in great deal and even handed me a tissue when I was crying.

Describe your experience with the nursing staff at San Diego Fertility Center.

We haven’t got that far yet.

Describe your experience with San Diego Fertility Center.

So far, it seems to be very clean and welcoming. The front desk staff are always very sweet. Anytime we have sent an email, we have always gotten a prompt response! So far there have not been any weaknesses that I can think of since we haven’t actually started our cycle yet.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

Our Mini IVF was broken down into different categories. I think the cost before meds would be about $15K

Doctor

Susanna Park

Humanity

Communication

Trustworthiness

Compassion

Explained risks

Clinic

San Diego Fertility Center

San Diego - Mission Valley

Operations

Scheduling

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2019 - 2020, Unknown Success

Age 30 - 31

4 IUI

Income $50K - $99K

Only Doc Seen

Donor Sperm

LGBTQ+

Strongly Recommends

Success w/ Doc Not sure

Review of

Susanna Park San Diego Fertility Center

I felt very valuable as a patient [of Dr. Susanna Park]...was very compassionate and helpful during every step. She answered all questions I had even when I received 4 negative pregnancy tests from my IUI treatments. During the consultation she explained everything in depth for me to understand and even gave my wife information if she wanted to donate her eggs...I used IUI with clomid and ovidrel injections.

The clinic [San Diego Fertility Center] remembers the patients. I walk through the door and the receptionist knew my name after a few visits. All the love and care the staff shows you, makes you feel so happy. The downfall is when you need a weekend appointment and you have to travel to Del Mar where that staff may not know you like the others do...[the nurses are] The absolute best. They always had a smile and showed so much joy for you during your visits. They were all wishing and hoping for a positive pregnancy every time.

How was your experience with Susanna Park at San Diego Fertility Center?

Susanna Park was very compassionate and helpful during every step. She answered all questions I had even when I received 4 negative pregnancy tests from my IUI treatments. During the consultation she explained everything in depth for me to understand and even gave my wife information if she wanted to donate her eggs.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Ask questions! She is there to help.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

I felt very valuable as a patient

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

I used IUI with clomid and ovidrel injections.

Describe your experience with the nursing staff at San Diego Fertility Center.

The absolute best. They always had a smile and showed so much joy for you during your visits. They were all wishing and hoping for a positive pregnancy every time.

Describe your experience with San Diego Fertility Center.

The clinic remembers the patients. I walk through the door and the receptionist knew my name after a few visits. All the love and care the staff shows you, makes you feel so happy. The downfall is when you need a weekend appointment and you have to travel to Del Mar where that staff may not know you like the others do.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

IUI treatments are 700 each time

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Mission Valley

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2019 - 2020, Successful

Age 33 - 34

1 IUI

Black or African-American

Income $50K - $99K

Only Doc Seen

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

During our consult she [Dr. Sandy Chuan] was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical...Very professional and knowledgeable...She went with the best program for me, not immediately to IVF...I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.

I had a HSG performed [at San Diego Fertility Center] along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely...After the second cycle I had a positive pregnancy result...Both [nurses] were very supportive and remembered our names when we came into the office.... For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.

How was your experience with Sandy Chuan at San Diego Fertility Center?

Very professional and knowledgeable. The staff in her office was the best. Her NP, Monica, and the other assistants, both Jenns included made me and my spouse feel very welcomed. I would recommend her to anyone who is trying to conceive. She went with the best program for me, not immediately to IVF.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Be patient of any setbacks and stay positive! She has your best interest at heart.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

During our consult she was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Monica (NP) and Jenn Hoffman)

Both were very supportive and remembered our names when we came into the office. Their focus was the same as ours and I felt they genuinely cared.

Describe your experience with San Diego Fertility Center.

Easy location to find, clean and new building. Weakness is that is closed the weekends so you have to travel to another office for appointments. There is also no financial counseling on site. Other than those couple of things, the office is big and has an ample amount of rooms to see its patients. The waiting room is well set up as well.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

I paid out of pocket for my expenses. For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2019 - 2020, Successful

Age 32 - 33

1 IVF

Surrogacy

European

Income $50K - $99K

Engineer

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Susanna Park San Diego Fertility Center

Dr Park is very sweet and professional. She carefully answered our questions, went through every detail we needed and was very available for us. She was very patient and took time to know us and our story... preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations...

The clinic [San Diego Fertility Center] is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)...packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs.

How was your experience with Susanna Park at San Diego Fertility Center?

Dr Park is an amazing doctor, professional and human. She is sweet and knows how to reassure and explains every step very clearly. She answers also emails personally and very properly. She was involved in our journey from day 1 to our baby girl birth and even beyond!!

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Go with Dr Park. The clinic is great but I only trust 100% Dr Park among all the doctors.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Stephanie Sahadeo )

Stephanie is a very clear and human nurse. She supported us all along the process and carefully listened to our concerns or fears. She made the things very understandable and makes her sure everything was okay for us. We were able to join her each time we needed even during the weekend. Very supportive, nice and sweet

Describe your experience with San Diego Fertility Center.

The clinic is very welcoming, proper and well located. The staff is pleasant and professional. We feel confident as soon as we enter in the clinic. Every appointment has been done on time, no delay and the staff took the time we needed to feel confident (no rush)

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

Different packages for the IVF and the transfer to the surrogate have been proposed and then refined together to suit our needs. The costing was very clear and details : no bad surprise. Main costs were Eggs retrieval procedure and fertilisation including monitoring to prepare, surrogate preparation and monitoring including Medication for one cycle, transfer and PGT if needed. A success garantie package was one of the option we choosen.

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr Park shared with us the different options : PGT or not, single embryo transfer VS transfer of 2 embryos. She gave us the advantage/disadvantage of each and the associated risks (biopsy of embryos for PGT, twins pregnancy, increase of only few % of pregnancy success if multiple embryos transfer). She preferred single embryo transfer but a organised a Skype with our surrogate And us to discuss the other options after the first pregnancy ended with a miscarriage. Very open but professional recommendations

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2019 - 2020, Successful

Age 39 - 40

Donor Eggs

East Asian

Income $200K - $499K

Investment Banker

Only Doc Seen

IVF With Other Docs

Surrogacy With Other Docs

LGBTQ+

Strongly Recommends

Successful

Review of

Susanna Park San Diego Fertility Center

After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey...[she] is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that [she] and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.

SDFC clinic is not the cheapest clinic as far as I can tell from my research. However, we were blessed with success on the first transfer and around 8 embryos have been created from a single egg donation. Overall, I would say that this is a very good result...There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.

How was your experience with Susanna Park at San Diego Fertility Center?

Dr Park is hugely approachable and even though we had not met her physically by the time we started the process (only on Skype as we are from England), it did not distract from the process as all. You get the real sense that Dr Park and the rest of the SDFC team really care about what they are doing, they are passionate and want the best outcomes for patients, IPs and of course babies.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Dr Park is very approachable. I would recommend watching some of the videos on Youtube and the Men Having Babies website. After watching her video speaking at a conference on the MHB website, I instantly decided that I wanted to use both Dr Park and SDFC for our journey.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Dr Park is super friendly and approachable. We very much felt a part of the process even though we are in England and had to have calls via Skype. I was lucky enough to meet Dr Park at a conference when she was in London and even though she didn't know I was going to be there, she instantly knew who I was and was approachable, friendly and open. When we got our embryos she carefully explained each step, the risks and rewards e.g. of testing, etc.

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

Dr Park provided us with information on IUI, PGT testing and other things through the process. I don't remember the technical specifics but at each stage we were confident that we were equipped with the information we needed to make the right decisions for us.

Describe your experience with the nursing staff at San Diego Fertility Center.

There were a couple of nursing staff who provided us with regular updates. They were friendly and approachable.

Describe your experience with San Diego Fertility Center.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

The costs were dealt with by the finance department. The structure of the costs were set out with three different streams of programs to choose from.

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

As IPs we had decided we only wanted a single transfer so there was no debate around this.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2019 - 2020, Successful

Age 35 - 36

2 IVF

Uterine Fibroids

Unexplained

Black or African-American

Income $500K+

Doctor

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

She [Dr. Sandy Chuan] has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen...My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me

Jenn [nurse at San Diego Fertility Center] was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety...I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.

How was your experience with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan from the moment my husband and I met her for our initial consultation showed us kindness and empathy. It was clear to us she was very invested in her patients and their success. My case was complicated as I had uterine fibroids and Dr Chuan was very honest and said I needed to have a myomectomy before she can do an egg retrieval due to large size of my fibroids. After having my myomectomy I waited 6 weeks before doing my first egg retrieval and only got 2 PgS normal embryos and Dr chuan took time to explain to me and my husband why another retrieval was a good idea. We did another retrieval back to back with much more success and got 5 PGS normal embryos. I had to wait 6 months post myomectomy to do a transfer and with covid was more. When I was finally ready to do a transfer My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Trust her! She knows what she is doing and she wants her patients to succeed.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

She has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

When my first transfer was a chemical I felt very sad and I didn’t expect it to fail since was a pgs normal embryo and I had a hysteroscopy before and uterine cavity looked ok. Dr chuan gave me option to Do receptiva test only cause she said due to my fibroids I may have andenomyosis or endometriosis and also did ERA. My receptiva was normal and ERA mildly Prereceptive. She ultimately felt the first transfer failed due to embryo. Next transfer she changed my protocol to Lupron and It was successful. She never gave up even when I wanted to.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )

Jenn was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety

Describe your experience with San Diego Fertility Center.

Strengths are friendly staff, really nice facility makes you feel VIP, draw their own labs for hormone checks and pregnancy tests, doctors are all professional and nice. Surgery center is downstairs from the clinic so very convenient

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr chuan felt strongly about just doing a elective single embryo transfer as we didn’t want twins due to the stress of my job and we had PGS normal embryos. After first transfer failed I asked her if we should do 2 embryos instead as this would increase my chances and she suggested doing one this time since I had a lot of embryos and if this didn’t work then we can do 2! So glad I listened to her cause now I’m pregnant with one embryo and twins would have been very stressful for me and my husband

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2018 - 2020, Successful

Age 38 - 40

4 IVF

Diminished Ovarian Reserve

East Asian

Income $200K - $499K

Only Doc Seen

Donor Eggs With Other Docs

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

[Dr. Chaun] was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself.

SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office...very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions...The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used.

How was your experience with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan cares. She cares about you as her patient and is very understanding of what you're going through. She was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself. I remember she wanted everything to be perfect before we went through with the embryo transfer. I did have several cancelled transfers due to my lining not being thick enough and each time Dr. Chuan would apologize and change my protocal slightly to get me the best results. I fondly remember her saying "we only have one", and I knew how important this was to her as it was to me. Her taking her time and waiting until the perfect moment paid off as I had my baby girl in November 2020. She was right when she told me, "it only takes one".

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

As it pertains to purchasing the fertility medication, it's very pricey. I wish I had known I didn't need to purchase everything they noted on the order sheet all at once. As the cycle progresses, Dr. Chuan may increase or decrease certain medications. The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used. I learned you can order just enough to cover you for a couple days at a time and keep calling the pharmacy for a certain amount to last a couple days or through the weekend to ensure you only purchase what you need. It takes extra time and you have to be very organized with what your dosage is and also have to make extra trips to the pharmacy but it ended up saving us thousands of dollars in medication that otherwise would have been leftover.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan and the SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office. They would say hi to me by name and were all very friendly from the ladies at the front desk to the phlebotomists. Most importantly, I had a mini breakdown after my first IVF egg retrieval which resulted in 0 embryos. Dr. Chuan very kindly set aside time to talk to me that very day about my options and what my next steps would be. She was very empathetic to how I was feeling and when she spoke to me, she talked to me like a friend and not just a doctor to patient which I really appreciated. Under Dr. Chuan's care, I felt like she really understood how important this was to me on a personal level and I felt like she was my cheerleader keeping my hopes up when things seemed dire while still managing my expectations. I can't say enough great things about Dr. Chuan and her staff.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

My first IVF cycle, I was a "sandwich" protocol that resulted in low retrieved eggs and 0 embryos. My second IVF cycle was an Antagonist protocol that resulted in more retrieved eggs and 2 embryos however the embryos were not normal. My third protocol used estrace and testosterone gel that resulted in low retrieved eggs however the eggs were better quality. This was the cycle that we had our daughter out of. My last cycle was the antagonist protocol again that resulted in one embryo that was abnormal.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli)

The primary contact I had was with Shannon Martinelli, Dr. Chuan's medical assistant at the Del Mar Clinic. She was great at responding to my many many questions throughly and responded to me very quickly. Everyone I came into contact with was very helpful, kind and knowledgeable.

Describe your experience with San Diego Fertility Center.

The clinic is very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions. I have no complaints with anyone I have came into contact with at this clinic.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

I paid approximately $85,000 for 4 rounds of IVF including medication.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2019 - 2020, Successful

Age 37 - 38

1 IVF

Uterine Fibroids

Black or African-American

Income $100K - $199K

2nd of 2 Docs

4 IUI With Other Docs

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

I did not see [Dr. Chuan] as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions...compassionate and was never rude or hard to communicate with...also listened to my own suggestions and would give me practical feedback...She understood exactly why we were doing IVF and allowed us to make our own path.

[Nurse at San Diego Fertility Center] answered my emails promptly and even laughed with me when I asked crazy questions...kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable...

How was your experience with Sandy Chuan at San Diego Fertility Center?

I did not see my Dr as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions. She was compassionate and was never rude or hard to communicate with. She understood exactly why we were doing IVF and allowed us to make our own path.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Go in being open and honest, the more information you give her the better the feedback and treatment options you will have.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

My nurse Jenn was excellent! We would always chat and she remembered my treatments. During my IUI's I had nurse, Monica, she was also great. Dr. Chuan also listened to my own suggestions and would give me practical feedback.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

My egg retrieval was standard, towards the end my medication was reduced due to high estrogen levels and the risk of OHSS. The outcome was no OHSS. For my first transfer, I also think it was standard protocol. It failed. Before my next transfer I requested an ERA, she told me they usually don't do those until multiple failed transfers but honored my request and I had ERA/Receptiva completed. After my 2nd failed transfer, she offered to use the same protocol but also offered me a more medicated process similar to the process of someone who had endometriosis since my ERA/Receptiva results were borderline and the option for blood thinners, more steroids, and intralipids. I opted for this method because I wanted to do all we could and not wait for another failed transfer to try these things.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman & Monica)

Jenn was very upbeat and available for my questions. She answered my emails promptly and even laughed with me when I asked crazy questions. She kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable.

Describe your experience with San Diego Fertility Center.

I started at the Temecula site, and ended up having to drive to the San Diego office for everything once I started the IVF process. They have longer wait times but it wasn't terrible. The front desk staff at the San Diego office seemed really busy but they were still nice.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

Most of it was covered by insurance, out of pocket I think we paid close to maybe 10K including prescriptions.

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

My insurance only covered single embryo transfer, but my Dr said we could discuss multiples at a later time if needed.

What specific things went wrong at San Diego Fertility Center?

Lost appointments
Failed to call with results
Provided conflicting information

Describe the specific things that went wrong at San Diego Fertility Center.

I had an appointment get lost, but the fixed it as soon as I arrived. I did not get some of my test results but when I emailed the nurses they were provided.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2019 - 2020, Successful

Age 36 - 37

2 IVF

Diminished Ovarian Reserve

Uterine Fibroids

Middle Eastern

Income $200K - $499K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps...clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.

All the nursing and support staff were amazing [at San Diego Fertility Center] - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.

How was your experience with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Trust the process and ask any questions you may have.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps. Additionally, her support staff was amazing. The amount of information can be overwhelming, but they were so organized and able to help us stay on top of everything we needed to do.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

Stimulation protocols for egg retrieval included Menopur and Gonal-F, with increased doses of Menopur as we got closer to egg retrieval. We used cetrotide for ~5 days, and then Ovidrel (preferred to Pregnyl by insurance) to stimulate ovulation. With both cycles, follicles grew as expected, though a little slower the second time around. Each time I had ~8 follicles available. We retrieved 6 on cycle one, resulting in 4 embryos, of which 2 were good quality after PGS. The second cycle was even more successful than expected, retrieving 7 eggs, 4 embryos making it to the blastocyst stage, and all 4 with positive PGS results.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli; Jenn Hoffman)

All the nursing and support staff were amazing - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.

Describe your experience with San Diego Fertility Center.

This clinic is wonderful at being organized and breaking everything down simply to prevent you from feeling overwhelmed. It was always easy to schedule an appointment. All the staff were great to work with and had great bedside manner. Special shout out to Laura Dunn who helped us navigate through insurance and billing. Everything seemed to go very smoothly for us; SDFC staff work very well together as a team. I especially like their approach of discussing cases between the various reproductive endocrinologists to get the best results for their patients. I have some friends that received care through other clinics, which they did not recommend I use due to issues with not feeling cared for, heard, and questionable billing practices.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

Prepaid cash price for 2 egg retrievals (with PGS for 8 embryos) and one embryo transfer: $31,556 Total out of pocket cost was lower due to services covered by insurance

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2020, Successful

Age 36

Donor Eggs

Surrogacy

Diminished Ovarian Reserve

South Asian

Income $200K - $499K

Business Executive

2nd of 5 Docs

IVF With Other Docs

Strongly Recommends

Successful

Review of

Susanna Park San Diego Fertility Center

She [Dr. Park] is extremely knowledgeable advanced up to date with latest technologies and approachable...It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care...he always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions....

they [San Diego Fertility Center] are excellent and familiar with third party reproduction...They have an inhouse egg donor team which was a delight work with...They [nurses] have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time....

How was your experience with Susanna Park at San Diego Fertility Center?

SDFC is incredible. As an international intended parent so far away there communication has been commendable. Dr. Park is remarkable also she is lovely and assuring to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! They truly made our dream to be parents come true

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

She is extremely knowledgeable advanced up to date with latest technologies and approachable. She understands how difficult this journey has been. She will see you through right till the end. excellent ant communication and always has a ready back up plan

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

we had 2 cancelled transfers with our surrogate because of lining issues. we did a natural protocol which was delayed because the body was storing estrogen from the previous cycle. She insisted we continue the cycle and as per her recommendation our lovely surrogate is pregnant with twins

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: SARAH YORK )

they are brilliant with every update and questions. They have kept me up to date on every appointment setback and future plan of action. Sarah, is the one that stood with us through our extremely challenging time. this is something coming from somebody who lives on completely opposite time zones

Describe your experience with San Diego Fertility Center.

they are excellent and familiar with third party reproduction. They have a system in place and know what they are doing. They have an inhouse egg donor team which was a delight work with. There recommendations are trustworthy and very good. They are a little more expensive. But worth every penny if you would ask me

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

about 50 k usd

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

she always proposes a single embryo transfer but adapts to a unique situation and improvises. She's always willing to find out of the box solutions

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2018 - 2020, Successful

Age 36 - 38

3 Embryo Freezing

Diminished Ovarian Reserve

Endometriosis

European

Income $50K - $99K

Sales Representative

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

We did 3 egg retrieval cycles [with Dr. Sandy Chuan] following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind...Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us...was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.

[San Diego Fertility Center is] Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team...We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer...They [nurses] were all amazing. I felt like this process was as important to them as it was to us.

How was your experience with Sandy Chuan at San Diego Fertility Center?

Dr. Chuan was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

This is the doctor you want on your fertility journey. She's simply the best!

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us.

Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.

We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman and Monica Torres)

They were all amazing. I felt like this process was as important to them as it was to us.

Describe your experience with San Diego Fertility Center.

Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team.

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

I don't recall the specific numbers. It is an investment but you are investing with the best team.

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

She preferred to start with 1 unless we wanted more. We agreed with her. With our limited amount of embryos, we wanted to be frugal with using a lot at once.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

Temecula

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2019 - 2020, Successful

Age 36 - 37

Donor Eggs

East Asian

Income $100K - $199K

Investor

Only Doc Seen

IVF With Other Docs

Surrogacy With Other Docs

LGBTQ+

Strongly Recommends

Successful

Review of

Susanna Park San Diego Fertility Center

I cannot be happier for my experience with Dr. Park and her team. She always takes the time to comment on the latest result and is very patient and friendly in person or on video calls...Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.

I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here...I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.

How was your experience with Susanna Park at San Diego Fertility Center?

Dr. Park is very friendly and articulate. She connected me also to several agencies for surrogate mothers. I chose one of the agencies she recommended and have been very happy also. I trust Dr. Park 100% and would recommend her to anyone.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Be ready for a great experience! :)

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Sarah York)

I can expect to receive a very detailed report after each procedure/clinical visit. I was very impressed by the clinic and how well it is organized. I am very happy and confident my surrogate mother will be treated nicely by the nurse team there.

Describe your experience with San Diego Fertility Center.

I was referred to SDFC by another friend, who had a great experience. I can confirm SDFC is amazing! The strength of SDFC is their professionalim and human warmth. It is very clear they have invested in the infrastructure of their clinic. It is well located in San Diego and easy to get to. The team is knowledgable and attentive. I really cannot think of any weakness to comment here.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2018 - 2020, Successful

Age 33 - 35

1 Embryo Freezing

Donor Eggs

Surrogacy

European

Income $100K - $199K

Lawyer

Only Doc Seen

IVF With Other Docs

LGBTQ+

Strongly Recommends

Successful

Review of

Susanna Park San Diego Fertility Center

Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...caring at a human level to an extent above what anyone could expect...being proactive and reaching out to us.

Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness...Our surrogate also had a great experience working with SDFC...Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive.

How was your experience with Susanna Park at San Diego Fertility Center?

Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park and her team at SDFC did everything they could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Dr Park was genuine, attentive, treated us warmly - while being at the highest academic level. We spoke to a number of other fertility doctors until we chose to work with Dr Park at SDFC - no one was at this level.

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

Having a baby through surrogacy is a long, complicated and emotional journey. Dr. Susanna Park at SDFC did everything she could to help us along the way, both in form of professional assistance at the highest level as well as personal support and attentiveness. Dr. Park has been caring at a human level to an extent above what anyone could expect, and she provided us with professional advice whenever we reached out to her - as well as being proactive and reaching out to us. The warmest recommendations from us!

Describe your experience with San Diego Fertility Center.

Very professional attitude, attentive towards and not treating this as a business relation despite of course money is involved. Very quickly responsive. Our surrogate also had a great experience working with SDFC.

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

For the full process, 55K usd, excluding egg donor. Egg donor was 10K. After two negative pregnancy results, we upgraded to an 'unlimited transfer' plan for additionally 10K.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2019 - 2020, Unknown Success

Age 29 - 30

2 IVF

Endometriosis

Recurrent Pregnancy Loss

Income $100K - $199K

Entrepreneur

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Sandy Chuan San Diego Fertility Center

She [Dr. Chaun] is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr...always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.

Whether I was in there for my egg retrieval, Transfers, or my D&C, they [staff at San Diego Fertility Center] were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever...Anytime I had a question while at home, Jenn [nurse] was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the

How was your experience with Sandy Chuan at San Diego Fertility Center?

Dr.Chuan is hands down an amazing Dr. She is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr.

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

This process may not be as easy as you think. Things may not go the way you had planned. Along the way, there’s stuff/issues you may find out about yourself and your body that you weren’t prepared for. Try to go in with an open mind and trust the process and trust the path Dr.Chuan takes you down. She has learned your body and she’s the best person to get you to your goal of having a baby.

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Dr.Chuan and Jenn Hoffman have been amazing with us. They both always were comforting and sincere every time I saw them. They always were upfront and honest with every question I had, even if it wasn’t what I wanted to hear. They both always went above and beyond to make my husband and I feel comfortable with the not always so comfortable process of IVF. Anytime I had a question while at home, Jenn was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )

Jenn Hoffman made our IVF journey as comforting as possible. She is always easy to reach and ready for any questions we have. Jenn is compassionate and truly cares about how I’m doing, how I’m feeling, and making sure I always have what I need. Jenn stuck by my side when I found out I was miscarrying on our first IVF cycle. My husband couldn’t go into the clinic, because of covid, so it was comforting having Jenn by my side. Im very excited that I am being promoted to the OB but I can honestly say that I will miss seeing Jenn and Dr.Chuan along the rest of our pregnancy journey. I couldn’t thank them enough!

Describe your experience with San Diego Fertility Center.

The front office is amazing. The girls up front are always so sweet and accommodating. They always answer the phones when I call to ask questions or when I need to make appointments. The staff downstairs in the clinic area are wonderful as well. Whether I was in there for my egg retrieval, Transfers, or my D&C, they were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever and are very happy with the experience we’ve had with them the last 2 years. Thank you SDFC!

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2019 - 2020, Successful

Age 34 - 35

1 IVF

Male Factor

Middle Eastern

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Susanna Park San Diego Fertility Center

I trust her [Dr. Susanna Park] and was comfortable with her every step of the way...caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds...doesn’t recommend any treatment or medicine if there is no Science behind it...I asked her if I can transfer two embryos...told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.

Organized and clean and warm and the entire team [at San Diego Fertility Center] are friendly...The lab team are the best...Professional and they respond to our questions all the time...The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us.

How was your experience with Susanna Park at San Diego Fertility Center?

She is an a very knowledgeable doctor and she doesn’t recommend any treatment or medicine if there is no Science behind it . She took the times several times to explain each protocol and advise accordingly . I trust her and was comfortable with her every step of the way .

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

She will do her best and use her utmost knowledge to get you to your Dream of having a Baby .

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

She have brought us one step closer to our dream of having a family. From our many meetings sitting down with her ,asking a TON of questions, and expressing multiple concerns she was caring, friendly, and attentive to our needs. She explained the concerns we had and did so in a way that we could understand from our non-medical backgrounds. She were always cheerful and happy, and even during our first unsuccessful cycle you were empathic to our pain. She then offered us options that you believed in, concerns in those options we brought up that did not have scientific independent verification, and ultimately those options she supported resulted in a successful pregnancy.

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

She advised to start having antibiotics for 14 days before my transfer . Changed my diet ( gluten free . Diary free . Sugar free ) advised to have acupuncture . Kept me on progesterone shots and estrogens pills . Adjusted my daily supplements ( baby aspirin - prenatals and Vitamin D)

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Hanna Malloy )

Nursed helped us understand our symptoms and what was OK and not OK in our journey. The people that return calls at midnight are helpful, friendly, and ensure they called us back in the morning to see if things had changed and didn't just forget about us. You answered our medicine questions, understood our prescription needs, and when we needed thing adjusted (1" needles vice 1.5" comes to mind) you remedied our concerns immediately to help us have a better experience during these stressful times.

Describe your experience with San Diego Fertility Center.

It’s the best clinic . Organized and clean and warm and the entire team are friendly . The lab team are the best . Professional and they respond to our questions all the time . I don’t think there is any weakness in this clinic .

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

I have done two cycles . First IVF cycle I paid 30K ( includes egg retrieval , Generic testing . Embryo transfer . ICSI surgery for my husband . Not including meds . Second cycle I only paid for the second embryo transfer and it cost me another 5000$

Describe Susanna Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

During the time preparing for my transfer , I asked her if I can transfer two embryos . She told me it’s totally up to me but she doesn’t recommend it due to expected risk or complication throughout the pregnancy.

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2019 - 2020, Successful

Age 30 - 31

1 IVF

Donor Eggs

Surrogacy

Latinx

Income $50K - $99K

Only Doc Seen

LGBTQ+

Strongly Recommends

Successful

Review of

Susanna Park San Diego Fertility Center

I met her [Dr. Susanna Park] at a conference where her well thought out speech and presentation got my attention...exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing...I did have a miscarriage and after that, [She] was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful...

They [San Diego Fertility Center] provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer...[Dr. Susanna Park] followed up, kept great communication with me and was always very honest about what was going on

How was your experience with Susanna Park at San Diego Fertility Center?

I only saw great strengths with Dr. Park. I met her at a conference where her well thought out speech and presentation got my attention. She exceeded my expectations regarding communication and how up front she was about the process (both good and bad). Her follow up was amazing and just pure knowledge of what she does was un-questionable.

What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?

Enjoy every minute of it and be ready to be kept in the loop with everything throughout the process!

During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?

She has truly made me feel like family and for that, I am forever grateful. She followed up, kept great communication with me and was always very honest about what was going on

Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.

Dr. Park always had the steps that needed to be done throughout the process. I did have a miscarriage and after that, Dr. Park was sympathetic but also very clear on things I could do for the next one though nothing was a guarantee. Scratching the uterine lining, taking meds before to help, etc. and through those strategies the next transfer was successful

Describe your experience with the nursing staff at San Diego Fertility Center.

They were warm and kind, very attentive to what was needed and were clear on the steps and what was coming next and what to expect.

Describe your experience with San Diego Fertility Center.

This clinic has only strengths. They provide great options for this process to make it as affordable or as reassured as they can be. They have great staff who knows what to do and how to treat their patience like family as opposed to just another customer.

Describe your experience with your monitoring appointments at San Diego Fertility Center.

I was out of state so did not do the monitoring appointments there

Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.

Around 40k

Doctor

Susanna Park

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

Susanna Park San Diego Fertility Center

2016 - 2020, Successful

Age 39 - 43

6 IVF

6 Embryo Freezing

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $200K - $499K

Sales Representative

Only Doc Seen

Strongly Recommends

Successful

Review of

Sandy Chuan San Diego Fertility Center

Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!...She was great at explaining to you risks vs benefits of multiple embryo transfer...would greet you with a hug a s was so personable.

Overall our experience was great [at San Diego Fertility Centerr]. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!...Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!...Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!

How was your experience with Sandy Chuan at San Diego Fertility Center?

What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?

Trust her!

During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?

Dr Chuan was my favorite! And her staff. They were always so warm and helpful. Dr Chuan would greet you with a hug a s was so personable.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)

Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!

Describe your experience with San Diego Fertility Center.

Overall our experience was great. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!

Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.

We probably spent a total of almost 100k

Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

She was great at explaining to you risks vs benefits of multiple embryo transfer.

Doctor

Sandy Chuan

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

San Diego Fertility Center

San Diego - Del Mar Main

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sandy Chuan San Diego Fertility Center

2018 - 2019, Successful

Age 39 - 40

2 IVF

Diminished Ovarian Reserve

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Brooke Friedman San Diego Fertility Center

Dr. Brooke Friedman overall is a kind, compassionate, and supportive physician. She had empathy for our experience and gave us space and time for all and any questions we had...used a ton of research in each answer...big believer in just doing a single embryo transfer for good reason...she was still flexible with us as we requested transferring two embryos and she did that for us although we only got pregnant with one.

The entire staff [at San Diego Fertility Center] is really supportive. They answer questions, knew us by name, and always made time to chat when we arrived. They made it feel like we were family...they will do retrieval or transfer on the weekend if that is the timing that ends up working out...busy clinic and it's easiest to get appointments if you are able to be flexible with your schedule

How was your experience with Brooke Friedman at San Diego Fertility Center?

Dr. Brooke Friedman overall is a kind, compassionate, and supportive physician. She had empathy for our experience and gave us space and time for all and any questions we had and believe me I had a ton. I literally made a list of questions based on things I read online or from Instagram posts that I followed and she went through every question I had. She also used a ton of research in each answer. During our planning for our 2nd egg retrieval process I asked if there were any other meds or strategies we could use to obtain more eggs and embryos and she took time to think through research she had studied and added more to our treatment which actually resulted in one more really good embryo! The team at San Diego Fertility Center is like family to us. They were all kind, everyone seemed to know our names and where we were in our journey, and even if I just called to make an appt they asked how we were doing. Once I left that center and went to my OB it was a tough experience because I was not surrounded by all this support. Her Medical Assitant, M.J. was amazing. She was kind and always there for us when Dr. Friedman was with another patient. Dr. Friedman is very busy and that is the only issue however I do think that is the nature of this business. We did not see her during every visit and this could have been because we did our follow up ultrasounds and appts at the Mission Valley location. Also just FYI the team at the Mission Valley office is awesome! We are really happy with our experience as we ended up with our baby girl who was born in 2019 and is a healthy little one.

What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?

Do your best to come in with questions and remember any question is valid. If you read something or hear about another treatment or strategy just bring it to her and she will go over it with you. So I would suggest doing some research of your own before you see her. Think through what is important to you during your treatment as well. She is really supportive but has to know what you are thinking and what is important to you.

During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?

Dr. Friedman has a bubbly and kind personality and she was very supportive throughout the process. She even literally held my hand as I was going under during my egg retrieval process. She always asked how we were doing and checked in on how our families were as well as my parents were there during this process. Also her Medical Assistant, M.J. was super supportive every step of the way! A great team!

Describe the protocols Brooke Friedman used in your cycles at San Diego Fertility Center and their degree of success.

Honestly because we had our baby girl I have been wrapped up in that experience and have almost forgotten all we did to get pregnant. Things I do remember is that when we first met with Dr. Friedman she suggested IVF and we agreed. She started us on a protocol right away. We ended up doing 2 egg retrievals as we had planned and because I did a ton of research on my own I brought ideas to Dr. Friedman and she was receptive. Our 2st egg retrieval felt pretty standard and for our 2nd egg retrieval she added a growth hormone and other things based on research she had studied. She gave us these new suggestions, she never pressured us to do anything extra, we actually wanted to do more and so we signed up for more meds. And it worked! I do remember she cancelled I think two of my upcoming transfers. Once was due to my lining not being up to par and where she wanted it and the second time was due to having tissue she found during the sonohysterogram (ultrasound here she also used water to get a very clear picture). When she found that tissue she had us get that surgically removed. We choose to have Dr. Friedman do that in the OR at the Carmel Valley office and it was a success. It may be tough to have things pushed back but she has good reason for all of it. So I would really trust in that.

Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: M.J.)

The entire staff is really supportive. They answer questions, knew us by name, and always made time to chat when we arrived. They made it feel like we were family. The care coordinator I met with at the Carmel Valley location was really positive and kind so that helped me because I was very nervous about things going well.

Describe your experience with San Diego Fertility Center.

I think it's important to do some research before you go into a consultation because it will help guide your journey. The strengths are that when you are there you feel like you are with family who really care about you. They are so supportive and everyone is cheering you on because they all really want you to be successful. Also they will do retrieval or transfer on the weekend if that is the timing that ends up working out which is really amazing. The doctors work overtime for sure which shows how passionate they are about the work they do. The weakness is that they are a busy clinic and it's easiest to get appointments if you are able to be flexible with your schedule. They somehow manage to get you in when you need to which is great. Also there are certain things that they will not offer unless you bring it to them and are interested in it. I think its important to connect with your doctor's medical assistant because they will help get things moving forward.

Describe the costs associated with your care under Brooke Friedman at San Diego Fertility Center.

The cost was more due to the medications we ended up using for our 2nd egg retrieval. So for our initial cost it was about $26,000 which included 2 egg retrievals, one transfer, and all appointments which included blood draws and ultrasounds. We paid extra for medication for each part so for our 1st egg retrieval we paid around $4,000 and for the 2nd egg retrieval we added testosterone gel which I put on my arms when I started the estrace pill at the very start of the cycle which was actually Day 20 of my cycle. The testosterone gel was only like $50 extra but then we also added a shot of growth hormone which was the big money item and it ended up being worth it because we got one more normal embryo out of that retrieval. The 2nd egg retrieval medication cost was around $6,000. We then paid extra for the mock cycle, the sonohysterogram (water ultrasound) and I had to have tissue removed after that water ultrasound which we decided to have Dr. Friedman do at the OR at their office for about $2,000. We paid only a couple hundred for the progesterone meds for the transfer which was around maybe $400 or so. That medication was the least expensive of the bunch. Also San Diego Fertility Center has a pharmacy they work with which gives a discounted rate!

Describe Brooke Friedman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.

Dr. Friedman is really a big believer in just doing a single embryo transfer for good reason. She does not want to put you, the patient, at risk for twins and a difficult pregnancy. That being said she was still flexible with us as we requested transferring two embryos and she did that for us although we only got pregnant with one. It was still worth it for us.

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Brooke Friedman

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San Diego Fertility Center

San Diego - Del Mar Main

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Brooke Friedman San Diego Fertility Center

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San Diego Fertility Center

8 doctors work here

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This clinic has 3 offices
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145 patient reviews

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Learn from top medical experts

San Diego Fertility Center

8 doctors work here

CDC Success Rates

Available Resources

This clinic has 3 officesVisit clinic website

145 patient reviews

Learn from top medical experts

This clinic has 3 offices
Visit clinic website