San Diego Fertility Center

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.6
70% strongly recommend
150 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
Temecula
44274 George Cushman Court
Temecula, CA 92592
Show 1 more

150 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 32 - 33
1 IVF
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Our first Stim cycle my body did not respond to the meds in the way the dr had hoped. She [Dr Chuan] highly recommended we cancel the cycle and give my body a chance to heal and produce better results. She put me on a new protocol and always talked me through the process.
The staff [at San Diego Fertility Center] is always friendly, caring and they take the time to really explain things....Jenn is always available, friendly and always makes me feel comfortable in some not so comfortable situations.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Sandy is very caring and has always had our best interest in mind. She always explains what's going on and why. She leaves the decisions up to us but always gives us her honest feedback and advice. I trust her completely with our care.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust the process and the doctor!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
The staff is always friendly, caring and they take the time to really explain things.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Our first Stim cycle my body did not respond to the meds in the way the dr had hoped. She highly reccommended we cancel the cycle and give my body a chance to heal and produce better results. She put me on a new protocol and always talked me through the process.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn is always available, friendly and always makes me feel comfortable in some not so comfortable situations.
Describe your experience with San Diego Fertility Center.
Great staff! Awesome office! Fabulous doctor!
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
8
Age 36
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
There is nothing negative I can share about Dr. Friedman. She is compassionate, intelligent, and answers any question we had. We felt supported and had full trust in her ability to assist us in our journey.
She was compassionate and caring.
How was your experience with Brooke Friedman at San Diego Fertility Center?
There is nothing negative I can share about Dr. Friedman. She is compassionate, intelligent, and answers any question we had. We felt supported and had full trust in her ability to assist us in our journey.
What's one piece of advice would you give a prospective patient of Brooke Friedman at San Diego Fertility Center?
Without a doubt I reccomend Dr. Friedman. She's a very caring, compassionate, and professional Dr.
During treatment, were you treated like a number or a human with Brooke Friedman at San Diego Fertility Center?
She was compassionate and caring.
10
Doctor
Brooke Friedman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 41 - 43
1 IUI
3 IVF
Diminished Ovarian Reserve
European
Native American
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We had to make several changes in my protocol over the 2+ years I saw her. She [Dr Chuan] was always accommodating with my requests. I had some reactions with either birth control pills, hormone creams or injection medications that she would work with me to figure out new protocols to try. I felt like Dr. Chuan worked so hard to find the right protocols that would work with my body each cycle.
Both the Temecual and San Diego clinics [at San Diego Fertility Center] were efficient, professional, peaceful surroundings and staff was cheerful and kind. I'd like to mention Cecy, she went above and beyond for me and I am so grateful to her. Also, Myrna, the front desk staff, was always super helpful, friendly and cheerful. The staff made each appointment feel like a visit amongst friends and that is so appreciated since this process can be so daunting and stressful.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was one of the most compassionate doctors I have ever known. She treated me like you would a good friend, yet she remained professional. She was positive, kind and caring. I was extremely confident in her medical and fertility knowledge. We had to make several changes in my protocol over the 2+ years I saw her. She was always accommodating with my requests. I had some reactions with either birth control pills, hormone creams or injection medications that she would work with me to figure out new protocols to try. I felt like Dr. Chuan worked so hard to find the right protocols that would work with my body each cycle.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Stay patient and eliminate stress from your life as much as possible
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Doctors and staff treated me with kindness, respect and genuine caring
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Dr.Chuan thought we would reach the best results if we started right away with an egg retrieval due to my age, 40. Our most successful retrieval was the first. After a month of birth control pills to suppress my ovaries, we then stimulated the follicles with injections and retrieved 6 eggs. My husband and I wanted to do genetic testing and the clinic charged same fee whether you had one or eight embryos, so over the next 2+ years we tried to retrieve enough eggs to fertilize into embryos so we could have eight embryos for the testing. It took 2+ years due to my body reacting to the protocols. The protocol that worked perfectly the first round did not work again. I think we tried around 6-10 different protocols over the whole process. The first egg retrieval resulted in the one embryo that genetically would be a viable pregnancy. We implanted the one embryo that was a success!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman)
Jenn Hoffman was incredible. She, along with Dr.Chuan, showed a positive happy attitude throughout the years of treatment. She went above and beyond her duties for me.
Describe your experience with San Diego Fertility Center.
Both the Temecual and San Diego clinics were efficient, professional, peaceful surroundings and staff was cheerful and kind. I'd like to mention Cecy, she went above and beyond for me and I am so grateful to her. Also, Myrna, the front desk staff, was always super helpful, friendly and cheerful. The staff made each appointment feel like a visit amongst friends and that is so appreciated since this process can be so daunting and stressful.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Over the 2+ years the total cost of medications and clinic procedures was $60,000
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 37 - 39
3 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We spoke to Dr. Chuan about possibly using an egg donor even though we still had six of our own five day blastocysts frozen. She was very empathetic and understanding about our frustration but urged us to give it one more shot with our own eggs and to try transferring three (they normally only transfer a maximum of two) blastocysts. So, we gave it a shot and I honestly fully expected it to fail since I was pretty disheartened at this point.
Jenn [a nurse at San Diego Fertility Center] is the primary person I dealt with at every appointment. She was amazing. Very friendly, personable, and knowledgeable. During our first appointment she gave me her cell phone number and said I could text her with any questions, which I did. I had a lot of questions which she always answered quickly and thoroughly. Chris and Michelle did the bulk of my ultrasounds and they were both amazing. Both of them were very friendly and very knowledgeable. They each made me feel completely at ease.
How was your experience with Sandy Chuan at San Diego Fertility Center?
We could not have loved having Dr. Chuan as our doctor any more than we did. My husband and I had been trying to get pregnant for over two years by the time we first saw her. She was warm, friendly, and extremely knowledgeable. She took the time to explain everything to us in terms that we could understand and relate to. The month before we were to start the IVF process we ended up pregnant naturally and I miscarried at 7 weeks. The first time I saw Dr. Chuan after she found out she couldn't have been more sympathetic and caring. We decided to skip IUI as an option due to my age, 37 at the time, and the fact that we had been trying to get pregnant for so long at that point, we all agreed that IVF would have a higher possibility of success. We initially were going to do just one retrieval due to the high cost of IVF (our insurance covered nothing of course) and ended up with 3 fresh blastocysts of poor quality. We transferred all three and received a negative result which was obviously emotionally devastating. My husband and I decided to try again and the clinic was amazing in working with us. They offer a discount if you buy a three retrieval package and they rolled over the money we spent on the single retrieval into the package so we saved a lot of money. We did two more retrievals back to back and froze everything. For every new cycle of treatment, Dr. Chuan changed the protocol to try to find what worked best for us. Our first retrieval she was only able to get viable eggs from one ovary so she changed our medications the next time and got better results. She tried a change to the medications for the third retrieval as well to try to give us the best odds. Our second transfer ended up as a blighted ovum miscarriage. Another devastation. Our third transfer resulted in a negative result. By this point I was pretty frustrated and concerned about the quality of my eggs. We spoke to Dr. Chuan about possibly using an egg donor even though we still had six of our own five day blastocysts frozen. She was very empathetic and understanding about our frustration but urged us to give it one more shot with our own eggs and to try transferring three (they normally only transfer a maximum of two) blastocysts. So, we gave it a shot and I honestly fully expected it to fail since I was pretty disheartened at this point. I couldn't be more thrilled to say that I am 24 weeks pregnant with a healthy baby girl! To say that I was shocked by the positive result would be an understatement. After all of our HCG numbers came back and we were where we were supposed to be, Dr. Chuan called me to congratulate me. At this point in the process generally the fertility doctor is done but she knew how much we had struggled and wanted us to know that she truly cared about us. I have never dealt with a doctor who cared more about me and everything I was going through. If Dr. Chuan could be my lifelong doctor for everything I would be thrilled.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Always be honest about your feelings. I am fully aware about what a serious process fertility treatment is but my husband and I always use sarcasm and humor to deal with stress. Because we joked around, Dr. Chuan adapted fully to our personalities and that really helped us through the process. Had we been super serious about the whole thing, she would have been also. We were able to be ourselves around her which made the process infinitely easier and more comfortable.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
From our very first appointment, Dr. Chuan was completely invested in our journey.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I remember that Dr. Chuan changed up our medications during each retrieval to try to get the best results but I don't remember exactly what she changed. I do know that I responded very badly to Estrogen during the egg transfer process and so she tried three different routes for me to take the medication to make me less ill, i.e. patches vs. orally. I was very grateful because taking the pills orally made me horribly nauseated.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
Jenn is the primary person I dealt with at every appointment. She was amazing. Very friendly, personable, and knowledgeable. During our first appointment she gave me her cell phone number and said I could text her with any questions, which I did. I had a lot of questions which she always answered quickly and thoroughly. Chris and Michelle did the bulk of my ultrasounds and they were both amazing. Both of them were very friendly and very knowledgeable. They each made me feel completely at ease.
Describe your experience with San Diego Fertility Center.
Most of my appointments, consultations, and ultrasounds were at the Temecula office while the egg retrievals and transfers were at the Del Mar office. The Temecula office is very lovely; well appointed and very clean. It was a pleasure to go here. And since I live in Murrieta, it was fantastic and convenient that most of my appointments were able to be done locally. The Del Mar office is just as nice. They have opened a new clinic in Del Mar that I haven't yet been to so I can't give an opinion of what it currently looks like but I'm sure it is even better than the last one!
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
The IVF three egg retrieval package was $26,790. Our medications per cycle were about $6,000.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 34
1 IVF
Donor Eggs
Poor Egg Quality
Unexplained
Income $0 - $49K
Operations
5th of 5 Docs
7 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kettel] was immediately warm and friendly and unimposed by our questions and fears! It felt like we were his only patient!On a day where we were full of anxiety and excitement at the same time, the day of our transfer, he was unbelievably kind and warm! For example, he knew that we had never gotten as far as an embryo transfer due to my egg quality, and immediately following the transfer of the embryo, he looked in my eyes and very sincerely said congratulations! I cried of course! He made it very personal like he understood!...
Frankie, is the name of the person who answers the phone sometimes [at SD Fert Center - Carmel V]... She is so sweet! Whenever I told her who was whether she remembered or not she acted like she remembered who I was and was so kind and made me laugh! I never felt rushed with any of their staff! My husband and I were blown away on our first visit that they scheduled us to meet with the manager of each department that would be handling our treatment. We had never met with an embryologist before!...
How was your experience with Michael Kettel at San Diego Fertility Center?
On a day where we were full of anxiety and excitement at the same time, the day of our transfer, he was unbelievably kind and warm! For example, he knew that we had never gotten as far as an embryo transfer due to my egg quality, and immediately following the transfer of the embryo, he looked in my eyes and very sincerely said congratulations! I cried of course! He made it very personal like he understood!
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
Go in with high expectations because they will be met!
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
This doctor was Honestly unlike any doctor we have ever Matt especially in the infertility world! He was immediately warm and friendly and unimposed by our questions and fears! It felt like we were his only patient!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Danielle Miller)
You could tell that the kindness and warmth really trickle down from the doctors to the staff! But as most people know the person you have contact with on a regular basis is your nurse. She was amazing! For example in her communication with me she often took time to acknowledge my fears and reassure me! This is definitely not been the case with most of my clinics that we're mostly sterile and their communication as if I was a checklist. Then when we finally got the results of a positive pregnancy through blood work results, she encouraged me to take a pregnancy test. I asked her why since I knew the blood test was superior. She said because I deserved to see a positive sign! Wow! I'll never forget that! She was so sweet! I took a picture of the positive test an emailed it to her thanking her for encouraging me to do that!
Describe your experience with San Diego Fertility Center.
Frankie, is the name of the person who answers the phone sometimes. She is so sweet! Whenever I told her who was whether she remembered or not she acted like she remembered who I was and was so kind and made me laugh! I never felt rushed with any of their staff! My husband and I were blown away on our first visit that they scheduled us to meet with the manager of each department that would be handling our treatment. We had never met with an embryologist before! She answered all her questions like how do you store the leftover embryos. Before she left the room she sincerely said that she was going to take really good care of us and our embryos! I believed her! And they did!
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
They were very discreet and professional
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
9
NPS
10
Age 36 - 37
6 IUI
1 IVF
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Hummel was kind, knowledgeable & compassionate. I was somewhat disappointed in the infrequency with which I saw him. I was a patient of his for approximately 1 year an I think I saw him 3 or 4 times....I received personal care and frequent updates from the staff. I did occasionally feel like Dr. Hummel had forgotten about me because I mostly dealt with his MA and NP.... I have a medical background and struggled myself at times to understand the process, especially when it came to the explanation of the IVF treatment packages.
The facility [SD Fertility Center] was beautiful and the office front staff were so friendly and warm. Frankie is amazing (front desk). The facility location is very easy to get to, right off the freeway. The rooms are private and comfortable, the office is very clean & professional looking...I received personal care and frequent updates from the staff....I would have preferred more contact, direction & updates from the medical assistant. I felt like she treated me like just another patient she has seen a thousand times before, whereas this was my very first experience with fertility treatment and I had no idea what I was doing.
How was your experience with William Hummel (retired) at San Diego Fertility Center?
Dr. Hummel was kind, knowledgeable & compassionate. I was somewhat disappointed in the infrequency with which I saw him. I was a patient of his for approximately 1 year an I think I saw him 3 or 4 times.
What's one piece of advice would you give a prospective patient of William Hummel (retired) at San Diego Fertility Center?
Be sure to ask questions if you become confused with the process or terminology. I have a medical background and struggled myself at times to understand the process, especially when it came to the explanation of the IVF treatment packages.
During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?
I received personal care and frequent updates from the staff. I did occasionally feel like Dr. Hummel had forgotten about me because I mostly dealt with his MA and NP.
Describe the protocols William Hummel (retired) used in your cycles at San Diego Fertility Center and their degree of success.
I had 6 failed IUI cycles and 1 successful IVF cycle. During IUI I did 2 natural cycles, 2 with oral clomid and 2 with injectables (I can't remember the names). During the IVF I used several different injectable medications in a specific series as well as intravaginal estrogen suppositories after the implantation. The injectable series was complicated but with good organizational skills, was manageable. The vaginal suppositories were inconvenient & messy (twice a day for 2 weeks). However I was told the only other options were daily intramuscular injections of estrogen. I was tired of injections so I went for the suppositories which were effective in holding my pregnancy.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: His medical assistant)
I would have preferred more contact, direction & updates from the medical assistant. I felt like she treated me like just another patient she has seen a thousand times before, whereas this was my very first experience with fertility treatment and I had no idea what I was doing. Sometimes I felt like she was irritated when I would ask her to explain something more because I didn't understand, almost like she expected me to know.
Describe your experience with San Diego Fertility Center.
The facility was beautiful and the office front staff were so friendly and warm. Frankie is amazing (front desk). The facility location is very easy to get to, right off the freeway. The rooms are private and comfortable, the office is very clean & professional looking.
Describe the costs associated with your care under William Hummel (retired) at San Diego Fertility Center.
Approximately $35,000 total with IUI, IVF & medications.
Describe William Hummel (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Hummel gave me the option of single or multiple transfer. He explained the risks vs benefits and was ethical in that he would not consider transferring 3 or more embryos based on my personal story (single mom by choice). I felt he was being very responsible in his advice.
9
Doctor
William Hummel (retired)
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
From day one she [Dr Chuan] made my husband and I very comfortable. She explained everything she planned on doing with risks and expectations. Every major procedure was done by her. Even though my husband and I had unexplained infertility she never gave up, wanted to make sure we got pregnant-and here I am, 6 1/2 months pregnant!...Everything at the clinic is great except ins/billing dept. I checked my ins before starting treatment but ended up calling back a second and third time to verify info that was quoted differently to clinic
Everything at the clinic [San Diego Fertility Center] is great except ins/billing dept. I checked my ins before starting treatment but ended up calling back a second and third time to verify info that was quoted differently to clinic...From day one she [Dr Chuan] made my husband and I very comfortable. She explained everything she planned on doing with risks and expectations. Every major procedure was done by her. Even though my husband and I had unexplained infertility she never gave up, wanted to make sure we got pregnant-and here I am, 6 1/2 months pregnant!
How was your experience with Sandy Chuan at San Diego Fertility Center?
From day one she made my husband and I very comfortable. She explained everything she planned on doing with risks and expectations. Every major procedure was done by her. Even though my husband and I had unexplained infertility she never gave up, wanted to make sure we got pregnant-and here I am, 6 1/2 months pregnant!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Although she explains everything if there is something you don't understand don't be scared to ask. This is a big confusing time-she will go over everything so you understand
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I was always acknowledged and spoken to with respect. This is a long hard process and time was always spent with me and questions were always answered.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
At first my husband and I did ever test possible to try and determine why we were unable to conceive on our own. We decided to skip IUI and go straight to IVF because there is a better chance of success. We did a normal protocol for egg retrieval and froze them to give my body time to recoup. For our first FET the protocol was normal and unfortunately neither of the two stuck. For our second FET we changed protocol to use drugs like an egg retrieval to try to use my own bodies hormones. It worked, of the two used one stuck.
Describe your experience with San Diego Fertility Center.
Everything at the clinic is great except ins/billing dept. I checked my ins before starting treatment but ended up calling back a second and third time to verify info that was quoted differently to clinic
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I would say that we were lucky having fertility coverage through our ins. So we only paid a co-pay for drugs and a small percentage for procedures because the center was out of network
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
NPS
7
NPS
7
Age 36
1 IUI
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I do wish she'd be more willing to get into the details with me and more willing to use proper medical terminology, diagnoses etc. I believe her bedside manner is so warm and sweet that she "dumbs down " the info a bit.
I was impressed that they [the nurses] were able to get their hands on the bloodwork from the lab so quickly. They also remember little details about me that aren't necessarily in the chart.
How was your experience with Susanna Park at San Diego Fertility Center?
She's very personable while professional. I do wish she'd be more willing to get into the details with me and more willing to use proper medical terminology, diagnoses etc. I believe her bedside manner is so warm and sweet that she "dumbs down " the info a bit.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Ask questions if you like the details. But she is very warm and kind and will make you feel comfortable.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
They remember me. Dr Park seems genuinely enthusiastic to have us there.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Femara cd 3-8. Ultrasound cd 10. Follow up ultrasound , ovidrel trigger shot, IUI 36 hours later. Any of this may or may not be performed by Dr Park.
Describe your experience with the nursing staff at San Diego Fertility Center.
I was impressed that they were able to get their hands on the bloodwork from the lab so quickly. They also remember little details about me that aren't necessarily in the chart.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
$700 IUI cycle $150 ish for meds cash
7
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
9
NPS
9
Age 34
1 IVF
1 Embryo Freezing
Male Factor
Unexplained
European
Income $100K - $199K
Consultant
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Park is very knowledgeable and explains everything perfectly. She is very good at posing questions and allowing you to ask questions as well. There was never a time, with Dr. Park, that I felt like I didn't know what was going on.
I had an issue with the assistant, early on. Initially I did not feel like the schedule and what was needed from me in order to start was communicated properly. Because of that I was set back about a month.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is very knowladgeble and explains everything perfectly. She is very good at posing questions and allowing you to ask questions as well. There was never a time, with dr. Park, that I felt like I didn't know what was going on.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park took the time to really explain the procedures and process. She also was warm and welcoming each time we saw her. Always asked if I had further questions.
What specific things went wrong at San Diego Fertility Center?
  • Lost paperwork
  • Failed to convey critical information
Describe the specific things that went wrong at San Diego Fertility Center.
I had an issue with the assistant, early on. Initally I did not feel like the schedule and what was needed from me in order to start was communicated properly. Because of that I was set back about a month. The assistant has since improved, I must note.
9
Doctor
Susanna Park
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 34 - 35
5 IUI
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was so supportive at every visit. She always took the time to answer the many questions that I had and to thoroughly explain each process to my husband and I. I really felt like she always had my best interest....I felt like the doctor, nurses and receptionists [at San Diego Fertility Center] knew my name, knew our struggles and genuinely wanted this baby for us. We were dealt with with love and compassion throughout our whole process.
Dr. Chuan was so supportive at every visit. She always took the time to answer the many questions that I had and to thoroughly explain each process to my husband and I. I really felt like she always had my best interest....I felt like the doctor, nurses and receptionists [at San Diego Fertility Center] knew my name, knew our struggles and genuinely wanted this baby for us. We were dealt with with love and compassion throughout our whole process.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was so supportive at every visit. She always took the time to answer the many questions that I had and to thoroughly explain each process to my husband and I. I really felt like she always had my best interest.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Don't give up!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I felt like the doctor, nurses and receptionists knew my name, knew our struggles and genuinely wanted this baby for us. We were dealt with with love and compassion throughout our whole process.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
She was very caring and kind. I feel like she wanted this baby so much for us.
Describe your experience with San Diego Fertility Center.
It was small, clean, organized and friendly
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I believe our IUI were about $600 then we did them with injectables and it went to like $1100.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2015, Successful
NPS
9
NPS
8
Age 27 - 29
2 IUI
1 IVF
1 Egg Freezing
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
[Dr. Rakoff is] kind, good bedside manner, sometimes late but otherwise always understanding and willing to explain everything in as much detail as we asked...Be sure to always communicate what you want and what is important to you, in my experience if you do this the employees of SDFC [San Diego Fertility Center] will do everything possible to get it for you.
SDFC [San Diego Fertility Center] is expensive but I wouldn't go anywhere else. I feel the nurses and doctors truly care about me, my husband, and the family we desire...It's been two years since the IVF cycle where we conceived our son [and] every nurse and doctor remembered me.
How was your experience with Jeffrey Rakoff (Retired) at San Diego Fertility Center?
It's been two years since the ivf cycle where we conceived our son every nurse and doctor remembered me. Sdfc is expensive but I wouldn't go anywhere else. I feel the nurses and doctors truly care about me, my husband, and the family we desire.
What's one piece of advice would you give a prospective patient of Jeffrey Rakoff (Retired) at San Diego Fertility Center?
Be sure to always communicate what you want and what is important to you, in my experience if you do this the employees of sdfc will do everything possible to get it for you.
During treatment, were you treated like a number or a human with Jeffrey Rakoff (Retired) at San Diego Fertility Center?
Kind, good bedside manner, sometimes late but otherwise always understanding and willing to explain everything in as much detail as we asked.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Lilly)
They're great, kind, caring, and truly want you to suceed in finding your family
9
Doctor
Jeffrey Rakoff (Retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 43 - 44
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I could not be happier with my care by Dr. Kettel. He is warm, compassionate, and honest. He has a great bedside manner and is extremely intelligent. I trust him 100% and highly recommend him!
I was always treated like one of the family! My care could not have been better at SDFC!
How was your experience with Michael Kettel at San Diego Fertility Center?
I could not be happier with my care by Dr. Kettel. He is warm, compassionate, and honest. He has a great bedside manner and is extremely intelligent. I trust him 100% and highly recommend him!
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
I was always treated like one of the family! My care could not have been better at SDFC!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Cindy Christensen)
She was so warm and caring! Gave us a hug when meeting us and was so timely and open in all communication!
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan is very dedicated to her profession. I appreciated the way she made me feel like that our dream of conceiving a child would come true. I had a really hard time going through everything, but thankfully Dr. Chuan always lifted my spirits when she entered the room. Her optimism kept me going!
Jen [a nurse at San Diego Fertility Center] was very compassionate and understanding. Her, having been a surrogate, new first hand how important it was for someone to have a baby of their own. Every time I had a negative result, she was there to tell me it was OK and that "we are going to get it next time." We are still in contact today on social media, where she can see my baby girl grow.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan is very dedicated to her profession. I appreciated the way she made me feel like that our dream of conceiving a child would come true. I had a really hard time going through everything, but thankfully Dr. Chuan always lifted my spirits when she entered the room. Her optimism kept me going!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Your journey started long ago, but now your future awaits you. Don't be scared of the process and take everything one step at a time. Ask whatever questions you have, even if they seem like silly ones. Dr. Chuan's experience and knowledge will help guide you through. Be confident that not only will she do her very best to handle your case delicately, but that you will meet you bundle of joy soon!!! My motto through everything was "Where hope grows, miracles blossom."
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I felt like a human being because Dr. Chuan spoke to me as an individual instead of the "common" patient suffering from infertility.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
The only thing that stands out to me was my initial reaction to the progesterone tablets I tried. I told Dr. Chuan that they made me bleed uncomfortably, so she had me try progesterone in oil. Well, the needles in my backside didn't work either, because I don't have much muscle or body fat in that area and it hurt way too much! So, then she had me try the cream, which was way more comfortable and I was able to get through the entire length of dosage prior to my transfer.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)
Jen was very compassionate and understanding. Her, having been a surrogate, new first hand how important it was for someone to have a baby of their own. Every time I had a negative result, she was there to tell me it was OK and that "we are going to get it next time." We are still in contact today on social media, where she can see my baby girl grow.
Describe your experience with San Diego Fertility Center.
Initially the clinic was a shared office, so I was somewhat confused when I first went in. I wasn't sure if it was a regular doctor's office or a lab. There were other nurses and front reception staff from the other provider, that were not very happy most of the time. But once I realized that was not SDFC, I looked past it and focused on my visit with Dr. Chuan.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I believe we spent roughly $5,000.00 total in medication; Medication for the egg retrieval and 3 transfers. I did end up with a little more medication than I needed for my last transfer, and I donated it back to clinic. The overall cost was about $20,000.00.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Unsuccessful
NPS
10
NPS
10
Age 37 - 39
4 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hummel is incredibly caring and empathetic at all stages of the process...Dr. Hummel was good at explaining the process of IVF in a caring and gentle manner. One thing that stood out was how he made a point of complimenting my husband which made him feel included (when sometimes I think husbands can feel left out). He is soft-spoken and thoughtful and made us feel like we were important to him.
We did the "success guarantee" plan [at San Diego Fertility Center] which is supposed to give you money back if you use all of your embryos and have 3 rounds of IVF and do not have a live birth. This is not actually what happens- we ended up paying more money for each round and did not get anything back in the end. And the financial coordinator is difficult to work with- she does not answer phone calls or emails timely and then send you late payment warnings. This is the only part of the clinic that I did not like. They should not call it success guarantee, they should call it a discount plan for each additional cycle if you sign up for 3. It is misleading.
How was your experience with William Hummel (retired) at San Diego Fertility Center?
Dr. Hummel was good at explaining the process of IVF in a caring and gentle manner. One thing that stood out was how he made a point of complimenting my husband which made him feel included (when sometimes I think husbands can feel left out). He is soft-spoken and thoughtful and made us feel like we were important to him. The only negative I can say is that he suggested moving on to donor eggs while I was on the table having the last embryo transferred. I thought the timing was not so good.
During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?
Dr. Hummel is incredibly caring and empathetic at all stages of the process.
Describe the protocols William Hummel (retired) used in your cycles at San Diego Fertility Center and their degree of success.
All of our IVF cycles were long prototcol with either ganirelix or cetrotide as antagonist, Gonal-F/menopur stimulations, Ovidrel trigger shots with Lovenox for blood thinners. The first two cycles were fresh day 5 transfers, transferring 2 the first time and 3 the second. We froze the rest and transferred them after the fresh transfers did not work. The last 2 cycles were frozen transfers with PGS. We used ICSI in all cycles because of my husband's low morphology. None of the cycles worked.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Carrie )
Carrie did all of my ultrasounds- she was professional, caring, gentle, and a great resource for information. I cannot say enough about how much I appreciated her after I went to a different clinic where the nursing staff was not great.
Describe your experience with San Diego Fertility Center.
This clinic is organized and structured in a way that you will feel taken care of and not lost in a sea of numbers. You have your ultrasounds in the morning and then the whole group meets for a midday meeting so they can discuss your case together. They call you with an update in the afternoon. That way everyone is on the same page and there is no confusion. The same nurse gives your ultrasounds (mostly) and the same nurse draws your blood each time. They are not pushy, and don't waste your time. And the office is clean and beautiful.
Describe the costs associated with your care under William Hummel (retired) at San Diego Fertility Center.
We did the "success guarantee" plan which is supposed to give you money back if you use all of your embryos and have 3 rounds of IVF and do not have a live birth. This is not actually what happens- we ended up paying more money for each round and did not get anything back in the end. And the financial coordinator is difficult to work with- she does not answer phone calls or emails timely and then send you late payment warnings. This is the only part of the clinic that I did not like. They should not call it success guarantee, they should call it a discount plan for each additional cycle if you sign up for 3. It is misleading.
Describe William Hummel (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
He was happy to transfer more than one embryo from the start, but I was 35 at the time that I started treatment and had low ovarian reserve. We discussed the possibility of twins- my husband is a twin and so we were up for it.
10
Doctor
William Hummel (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 27 - 28
4 IUI
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Iui [with Dr. Susanna Park] failed due to male factor infertility. Ivf worked the first time...She was warm and kind. I couldn’t have asked for better treatment...Dr Park was helpful and knowledable. She didn’t waste our money by moving onto things that wouldn’t work. I’m so thankful for her...She’s so smart and knows exactly what she’s doing...She was absolutely wonderful!
The nursing staff [at San Diego Fertility Center] was a bit cold at times. However they were very communicative and knowledgeable...The clinic was kind and successful. Would go again if needed. We are happy with the result of course and dr Park was amazing. We are thankful. Everyone helped us through this difficult time. Everything was troubleshooted as needed
How was your experience with Susanna Park at San Diego Fertility Center?
She was absolutely wonderful! I have 0 complaints. She’s an angel. She was kind and caring. Dr Park was helpful and knowledable. She didn’t waste our money by moving onto things that wouldn’t work. I’m so thankful for her
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Listen to what she says and do it! She’s so smart and knows exactly what she’s doing
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
She was warm and kind. I couldn’t have asked for better treatment
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Iui failed due to male factor infertility. Ivf worked the first time
Describe your experience with the nursing staff at San Diego Fertility Center.
The nursing staff was a bit cold at times. However they were very communicative and knowledgeable
Describe your experience with San Diego Fertility Center.
The clinic was kind and successful. Would go again if needed. We are happy with the result of course and dr Park was amazing. We are thankful. Everyone helped us through this difficult time. Everything was troubleshooted as needed
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2014, Successful
NPS
10
NPS
10
Age 38 - 43
2 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Unexplained
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor would call and do my consults by phone since I had over a 2 hour drive to his office
It's normal once treatment starts that you no longer see the dr at each visit.... Which is fine because the staff are awesome and knowledgeable
How was your experience with Michael Kettel at San Diego Fertility Center?
He had great bedside manner. Seemed to genuinely care about helping us become parents.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
It's normal once treatment starts that you no longer see the dr at each visit.... Which is fine because the staff are awesome and knowledgeable
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
They always greeted me by my name when I walked in and we're all friendly. Doctor would call and do my consults by phone since I hD over a 2 hour drive to his office
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
Aggressive protocol due to being age 42. Used Bravelle and Menopure twice a day
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Annette)
She was efficient and had a great personality
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
We did a program they had where I could do two cycles using my own eggs then transfer to a guaranteed donor egg cycle. It seems like it ended up being approximately 50k
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 32
1 IVF
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan's bedside manner is one of clinical empathy. She is part scientific, part maternal. Being a nurse myself, this combination is imperative. She gave me all of the medical information I needed and should know, yet her delivery was that of a dear friend.
Myrna [a nurse at San Diego Fertility Center] is so organized & friendly! Jen was wonderful about giving us a detailed schedule about what was to come....Dr. Chuan treated my husband and I as if we were her only patients. She is warm and caring but also scientific and precise.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan treated my husband and I as if we were her only patients. She is warm and caring but also scientific and precise.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Don't give up hope in your quest to have children!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan's bedside manner is one of clinical empathy. She is part scientific, part maternal. Being a nurse myself, this combination is imperative. She gave me all of the medical information I needed and should know, yet her delivery was that of a dear friend.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jen)
Myrna is so organized & friendly! Jen was wonderful about giving us a detailed schedule about what was to come.
Describe your experience with San Diego Fertility Center.
Gorgeous!!!! I felt zen just sitting in the waiting room. It's calm, beautiful and inviting.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
2014, Successful
NPS
10
NPS
10
Age 32
3 IUI
European
Income $0 - $49K
3rd of 3 Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
We did 2 rounds of clomid and IUI.[with Dr. Chuan at San Diego Fertility Center]. After the second round I was pregnant with triplets!...She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
We did 2 rounds of clomid and IUI.[with Dr. Chuan at San Diego Fertility Center]. After the second round I was pregnant with triplets!...She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
How was your experience with Sandy Chuan at San Diego Fertility Center?
She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Go here first. Don't bother with anywhere else. It doesn't get better than this
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She is very warm, friendly and easy to get along with.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We did 2 rounds of clomid and IUI. After the second round I was pregnant with triplets!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer)
Fantstic
Describe your experience with San Diego Fertility Center.
Clean, friendly, warm
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Not sure
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
NPS
5
NPS
0
Age 28
2 Fertility Medications
Unexplained
European
Income $100K - $199K
Marketer or PR
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor [Dr. Chuan] did not take us seriously since we were young (28) and no obvious issues showed on our initial testing despite the fact we were not pregnant after 18 months of trying to conceive. We were understandably concerned with the situation and the doctor really brushed off our concerns...I was prescribed clomid and tried at home. We had monitoring appointments every other day up until ovulation. We repeated the same exact protocol for the second month without any adjustments.
Be prepared for more costs than you are initially told [at San Diego Fertility Center]. There were charges for every visit, monitoring visit and blood test for our clomid cycles. We ended up paying more than we would have paid for an IUI for a clomid cycle...Since we were young, I was prescribed clomid and tried at home. We had monitoring appointments every other day up until ovulation. We repeated the same exact protocol for the second month without any adjustments.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan has very nice shoes. That is what I remember as she always seemed to talk about her very high end shoe collection and we certainly felt like we were paying for those shoes with each expensive visit. The clinic would give us pricing estimates on tests and we would receive invoices for thousands more than we were told. We were frustrated by our experience since we were not taken seriously and decided to move on to another specialist after a few months of working with Dr Chuan.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Be prepared for more costs than you are initially told. There were charges for every visit, monitoring visit and blood test for our clomid cycles. We ended up paying more than we would have paid for an IUI for a clomid cycle.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
The doctor did not take us seriously since we were young (28) and no obvious issues showed on our initial testing despite the fact we were not pregnant after 18 months of trying to conceive. We were understandably concerned with the situation and the doctor really brushed off our concerns. After our cycles, we were called by a nurse with terrible bedside manner. She said " The test was negative. When do you want to start your next treatment?" There was not time for processing the situation or personal touch. We felt like we were being pushed down a conveyor belt.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Since we were young, I was prescribed clomid and tried at home. We had monitoring appointments every other day up until ovulation. We repeated the same exact protocol for the second month without any adjustments.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
The nurse was very blunt and focused on pushing us into the next cycle. She did not seem to take the emotional aspect of fertility treatment into account when communicating with us.
Describe your experience with San Diego Fertility Center.
The office is clean and professional. They were only open on certain days as the doctor worked in San Diego and Temecula, so if doing IVF here, you would need to sync your cycle to the clinic's availability.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
We ended up paying about $12,000 for initial fertility testing since our insurance covered $0. The clomid cycles ended up costing about $2500 each due to all the monitoring appt
5
Doctor
Sandy Chuan
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unknown Success
NPS
10
NPS
10
Age 37 - 38
1 IVF
Donor Eggs
Immunological
Unexplained
Income $100K - $199K
4th of 5 Docs
11 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Extremely gentle, kind and compassionate but also was the one to say enough is enough. We can't get you pregnant and you need to look at other options such as surrogacy, adoption or being childfree. Amazing man.
The entire team at SDFC were amazing despite our negative outcome. After 9 cycles feeling like a number in Australia it was refreshing to have such personalized care from SDFC.
How was your experience with William Hummel (retired) at San Diego Fertility Center?
The most gentle and kind medical professional I've ever had the pleasure of dealing with. He was like a grandfather in his care with so much respect for us and what we had already been through. Extremely gentle, kind and compassionate but also was the one to say enough is enough. We can't get you pregnant and you need to look at other options such as surrogacy, adoption or being childfree. Amazing man.
What's one piece of advice would you give a prospective patient of William Hummel (retired) at San Diego Fertility Center?
You are in the best hands possible. If anyone can get you pregnant he will do it.
During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?
The entire team at SDFC were amazing despite our negative outcome. After 9 cycles feeling like a number in Australia it was refreshing to have such personalized care from SDFC.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Barbara Tanaka)
Commitment to us as a couple from overseas. Constant communication through the entire process. Going above and beyond even offering to bring me dinner to my hotel after a rough day at the clinic.
10
Doctor
William Hummel (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013, Unknown Success
NPS
8
NPS
8
Age 37
2 IVF
2 Embryo Freezing
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Felt like he [Dr. Rakoff] was invested and was always honest in regards to how and why he would advise us . There were many times we sided with his expertise in making some of the choices in care and we appreciated the transparency.... Be prepared that its more of a trial and error and numbers game .... Looking back first time was a test run, the second time was the same protocol other then switching the method of administration for meds for lining, injection vs patches.
Very busy clinic [San Diego Fertility Ctr- Carmel Valley] and you have to be realistic of how many patients they have. With that said I was very happy with the nurses and staff at the clinic. The front office ladies always made me laugh and were great every time I called and or came in.... 5k for PGS testing. 495 for mock transfers, 24,000 for the first round, 32,000 for the second round.... Felt like he [Dr. Rakoff] was invested and was always honest in regards to how and why he would advise us .
How was your experience with Jeffrey Rakoff (Retired) at San Diego Fertility Center?
Felt like he was invested and was always honest in regards to how and why he would advise us . There were many times we sided with his expertise in making some of the choices in care and we appreciated the transparency.
What's one piece of advice would you give a prospective patient of Jeffrey Rakoff (Retired) at San Diego Fertility Center?
Be prepared that its more of a trial and error and numbers game .
Describe the protocols Jeffrey Rakoff (Retired) used in your cycles at San Diego Fertility Center and their degree of success.
Looking back first time was a test run, the second time was the same protocol other then switching the method of administration for meds for lining, injection vs patches.
Describe your experience with San Diego Fertility Center.
Very busy clinic and you have to be realistic of how many patients they have. With that said I was very happy with the nurses and staff at the clinic. The front office ladies always made me laugh and were great every time I called and or came in.
Describe the costs associated with your care under Jeffrey Rakoff (Retired) at San Diego Fertility Center.
5k for PGS testing. 495 for mock transfers, 24,000 for the first round, 32,000 for the second round.
Describe Jeffrey Rakoff (Retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Doctor ensured we were informed but ultimately we made the decision .
What specific things went wrong at San Diego Fertility Center?
  • Scheduled the wrong procedure
8
Doctor
Jeffrey Rakoff (Retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2012, Successful
NPS
9
NPS
9
Age 41 - 43
9 IUI
1 IVF
Endometriosis
Uterine Fibroids
European
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
I was happy with Dr. Rakoff. I felt like he was up front with me about everything but will willing to let me do the IUI's even when it was clear he felt I should go right to IVF. He explained things to me clearly and when I was nervous for my mock transfer he was great about calming me down and letting me relax without rushing it...I remember unmedicated IUI's were about $200 and medicated IUI's were about $500. I paid up front for two IVF cycles and I think it was around $10k
I remember unmedicated IUI's [at San Diego Fertility Center] were about $200 and medicated IUI's were about $500. I paid up front for two IVF cycles and I think it was around $10k...Receptionist at the time (Frankie) was really great. Clinic was well organized and well run and appointments were pretty much always on time...There was one nurse or coordinator that I didn't like - I think her name was Chris but can't be sure. She was not very warm and did my first IUI, for which I was very nervous, and she had little compassion. The woman who always did the blood draws came in with me for that first IUI and was amazing - she was so positive and compassionate every single time I was there.
How was your experience with Jeffrey Rakoff (Retired) at San Diego Fertility Center?
I was happy with Dr. Rakoff. I felt like he was up front with me about everything but will willing to let me do the IUI's even when it was clear he felt I should go right to IVF. He explained things to me clearly and when I was nervous for my mock transfer he was great about calming me down and letting me relax without rushing it.
What's one piece of advice would you give a prospective patient of Jeffrey Rakoff (Retired) at San Diego Fertility Center?
You have to have done your homework and know what you want. I knew I wanted to try IUI's first even though he felt I should just go to IVF.
During treatment, were you treated like a number or a human with Jeffrey Rakoff (Retired) at San Diego Fertility Center?
Was always greeted by name by the receptionist and nurses and Dr. Rakoff made me feel like they really cared about me and the process.
Describe the protocols Jeffrey Rakoff (Retired) used in your cycles at San Diego Fertility Center and their degree of success.
I did three cycles without anything and then 3 with clomid before moving to injections. I know he changed it up when I didn't have a lot of follicles but can't recall what was changed.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Kendra, Tammy)
There was one nurse or coordinator that I didn't like - I think her name was Chris but can't be sure. She was not very warm and did my first IUI, for which I was very nervous, and she had little compassion. The woman who always did the blood draws came in with me for that first IUI and was amazing - she was so positive and compassionate every single time I was there.
Describe your experience with San Diego Fertility Center.
Receptionist at the time (Frankie) was really great. Clinic was well organized and well run and appointments were pretty much always on time
Describe the costs associated with your care under Jeffrey Rakoff (Retired) at San Diego Fertility Center.
I remember unmedicated IUI's were about $200 and medicated IUI's were about $500. I paid up front for two IVF cycles and I think it was around $10k
Describe Jeffrey Rakoff (Retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
I had 3 excellent quality embryos and he asked if I wanted to transfer all three given my age. I said absolutely not but I was ok with 2 since I would be fine with having twins but not fine with having triplets. I have twin boys so I am really glad we didn't transfer 3. But it was my decision and he did not pressure me one way or another. Again, you have to know yourself well and stick to what you believe.
9
Doctor
Jeffrey Rakoff (Retired)
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2006 - 2011, Successful
NPS
10
NPS
10
Age 37 - 42
2 IVF
European
Sales Representative
Only Doc Seen
IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Doctor cared about me and my future children. Goal was to get pregnant and as as patient, I was willing to do whatever it took to get there. Doctor was very transparent...Dr. Kettel started with not as intensive treatments but adjusted protocol as needed based on results and age...Tammy was my saving grace. She brought the reality into the picture and was very compassionate and caring.
I was always provided a quote for expected treatment. They [staff at San Diego Fertility Center] contacted insurance company as needed. Offered several options for payment. At times, did not keep track of billing and notify in a timely manner what was owed...Very pleasant, organized with appointments, accessible when needed, very caring and treated patients with great confidentiality. I felt the staff genuinely cared about me and my future children and were great cheerleaders. I felt like they were family.
How was your experience with Michael Kettel at San Diego Fertility Center?
Doctor is pioneer, experienced with excellent results. Doctor has a great team of staff to assist every step of the way, who are excellent caregivers. SD Fertility Center is the only place I would go, they know me and the best care to achieve results.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
Dr. Michael Kettel has great outcomes.
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
Doctor cared about me and my future children. Goal was to get pregnant and as as patient, I was willing to do whatever it took to get there. Doctor was very transparent.
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Kettel started with not as intensive treatments but adjusted protocol as needed based on results and age.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Tammy)
Tammy was my saving grace. She brought the reality into the picture and was very compassionate and caring.
Describe your experience with San Diego Fertility Center.
Very pleasant, organized with appointments, accessible when needed, very caring and treated patients with great confidentiality. I felt the staff genuinely cared about me and my future children and were great cheerleaders. I felt like they were family.
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
I was always provided a quote for expected treatment. They contacted insurance company as needed. Offered several options for payment. At times, did not keep track of billing and notify in a timely manner what was owed.
Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Kettel discussed strategies when it came time to decide on multiple embryos. Very open and honest.
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2011, Successful
NPS
10
NPS
10
Age 40
Donor Eggs
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
4 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hummel was very caring and thorough, and I felt like my care was personalized. He also had a gentle touch.
Kendra [my nurse] was kind and patient and answered all of my questions.
How was your experience with William Hummel (retired) at San Diego Fertility Center?
I had only two experiences with Dr. Hummel. The first was a telephone initial appointment to discuss my history and whether I was a candidate for donor egg IVF. The second was my embryo transfer. On both occasions, Dr. Hummel displayed kindness, intelligence and humor
What's one piece of advice would you give a prospective patient of William Hummel (retired) at San Diego Fertility Center?
He is terrific!
During treatment, were you treated like a number or a human with William Hummel (retired) at San Diego Fertility Center?
Dr. Hummel was very caring and thorough, and I felt like my care was personalized. He also had a gentle touch
Describe the protocols William Hummel (retired) used in your cycles at San Diego Fertility Center and their degree of success.
I don't know the details of the protocol used because I was the recipient. I had to take Lupron, birth control pills, estrogen tablets and progesterone in oil injections during my cycle
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Kendra)
Kendra was kind and patient and answered all of my questions.
Describe the costs associated with your care under William Hummel (retired) at San Diego Fertility Center.
I believe our donor egg IVF cycle cost $16,770, and our donor's fee was $7,500
10
Doctor
William Hummel (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

Successful
NPS
10
NPS
10
2 IUI
European
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Park was so warm and would explain these intimate and highly scientific procedures in an understandable way. She gave me realistic confidence about our prospects and the course of action that needed to be employed...Dr. Park is so knowledgeable, but she made sure to make sure I was not overwhelmed with information. Dr. Park had a great demeanor that makes a very stressful situation seem routine. Dr. Park was empathetic when necessary, but always remained professional and positive.
The clinic [SD Fert Center] is clean and comfortable. The clinic does not make you feel like you are in a doctors office and that was very comforting. From the person who checks you in to the person who inseminated me, I was met with such graciousness and genuine concern for my journey...Everybody was so helpful and warm. They were emphathic and compassionate....It was approximately $800 per cycle for the medication and the IUI. That does not include the price of donor sperm.
How was your experience with Susanna Park at San Diego Fertility Center?
Dr. Park is so knowledgeable, but she made sure to make sure I was not overwhelmed with information. Dr. Park had a great demeanor that makes a very stressful situation seem routine. Dr. Park was empathetic when necessary, but always remained professional and positive.
What's one piece of advice would you give a prospective patient of Susanna Park at San Diego Fertility Center?
Stay the course and never hold back with a questions - she will answer them all.
During treatment, were you treated like a number or a human with Susanna Park at San Diego Fertility Center?
Dr. Park was so warm and would explain these intimate and highly scientific procedures in an understandable way. She gave me realistic confidence about our prospects and the course of action that needed to be employed.
Describe the protocols Susanna Park used in your cycles at San Diego Fertility Center and their degree of success.
Initially, Dr. Park waived my HSG test; however, after the first unsuccessful attempt at IUI, she made me take a month off and get the HSG Test so as to insure there was no glaring issues. Further, I was given cholmid and it did not help to produce multiple follicles. On my second IUI, my cholmid dose was doubled, but it did not produce a second follicle. However, I was able to conceive a singleton through to birth.
Describe your experience with the nursing staff at San Diego Fertility Center.
Everybody was so helpful and warm. They were emphathic and compassionate.
Describe your experience with San Diego Fertility Center.
The clinic is clean and comfortable. The clinic does not make you feel like you are in a doctors office and that was very comforting. From the person who checks you in to the person who inseminated me, I was met with such graciousness and genuine concern for my journey.
Describe the costs associated with your care under Susanna Park at San Diego Fertility Center.
It was approximately $800 per cycle for the medication and the IUI. That does not include the price of donor sperm.
10
Doctor
Susanna Park
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Mission Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5