San Diego Fertility Center

8 doctors work here

Rated 8.6
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.6
73% strongly recommend
152 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,297
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
Temecula
44274 George Cushman Court
Temecula, CA 92592
Show 1 more

152 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
9
NPS
10
Age 31 - 32
1 IVF
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
7 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Our first meeting with Dr. Chuan was very simple and clinical. She was very receptive to our feelings and carefully looked through the stack of paperwork from our previous dr about the treatments that we’d already done. The appointments that I did see her, she was very kind, informative and had great bedside manner. ... Overall it was a wonderful experience, but I don’t think that I saw her as much as I expected to
It is hard to not feel like a number, but the kindness and sweetness of the office staff [San Diego Fertility Center] made my experience much more enjoyable and I feel like I created wonderful relationships with them. ... There were days that the staff and doctors worked in an office in San Diego so I would have to drive. ... I absolutely loved the nursing staff. They were the people that I saw most often, the people that answered most of my questions and concerns.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Our first meeting with Dr. Chuan was very simple and clinical. She was very receptive to our feelings and carefully looked through the stack of paperwork from our previous dr about the treatments that we’d already done. The appointments that I did see her, she was very kind, informative and had great bedside manner. If she saw that I was nervous, she always reassured me and let me take my time getting my emotions under control. Overall it was a wonderful experience, but I don’t think that I saw her as much as I expected to
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Ask questions… Don’t be afraid to ask for clarification on things.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I feel that with all that comes with fertility treatments it is very scheduled and very planned and very strategic. It is hard to not feel like a number, but the kindness and sweetness of the office staff made my experience much more enjoyable and I feel like I created wonderful relationships with them.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Injections and treatments leading up to anger triple were pretty standard, when my egg retrieval occurred they found polyps in my uterus, so they decided to freeze my eggs, scraped my uterus and allow time for my levels to go down before embryo transfer. They did a biopsy on what they found in my uterus, it came back clear and as soon as my next cycle came around we prepared for embryo transfer. All went as planned and I received a positive pregnancy test two weeks later resulting in a full term birth of my son.
Describe your experience with the nursing staff at San Diego Fertility Center.
I absolutely loved the nursing staff. They were the people that I saw most often, the people that answered most of my questions and concerns. They became who I was most familiar with.
Describe your experience with San Diego Fertility Center.
I think overall the clinic was great! There were days that the staff and doctors worked in an office in San Diego so I would have to drive. I didn’t mind the drive and they were pretty flexible with me when needed. Depending on the timing of my treatments I would see them in to macula or San Diego, but both were pretty convenient.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
I love my nurse stated that she was amazing. All my expenses are wonderful
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
20,000-30,000
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
I only had two embryos to transfer, so we decided to transfer both… We didn’t have a need to select a specific embryo, as long as it was healthy we are ready to transfer.
9
Doctor
Sandy Chuan
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 41 - 43
1 IVF
Diminished Ovarian Reserve
Male Factor
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan spent an extensive amount of time on our initial consultation because I was in shock by what I was being told and had so many questions and needed her to repeat to me again what she said . She explained all our options. She was very sincere and empathetic. She kept me focused and reminded me to take it day by day. I would highly recommend Dr. Chuan....Read everything you can about your situation, I know it's hard because your depressed or like me in shock, but try to read up and come prepared with your questions, any question you have are important.
Jenn [was my] medical assistant. She was always available to me after hours with my questions and helped me keep inventory of what medications I had or needed to order. She was my rock, she always had hope for me and would say "I'm keeping my fingers crossed on this one" she gave me hope and encouragement. Michelle NP was so sweet she is very good at explaining what were looking at on the monitor and then explaining the process in a way that I can understand. She also spent the time answering all my questions. She too was hopeful for us.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan spent an extensive amount of time on our initial consultation because I was in shock by what I was being told and had so many questions and needed her to repeat to me again what she said . She explained all our options. She was very sincere and empathetic. She kept me focused and reminded me to take it day by day. I would highly recommend Dr. Chuan.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Read everything you can about your situation, I know it's hard because your depressed or like me in shock, but try to read up and come prepared with your questions, any question you have are important.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I felt I was treated very well, Dr Chuan was very straightforward with me and empathetic, called me personally and spent along time on the phone with explaining what the next step would be (aside from our lengthy consultation because I had so many questions and was very anxious and upset by this infertility diagnosis).
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We did 1 cycle of injections d/t my age= no follicle response canceled 2nd cycle of high dose injections same as above no response from my body canceled. She gave me the option of trying Clomid pill; so far 3 cycles on this Cycle 1 ovulated before retrieval, she decided to keep a closer eye on me. Cycle 2 led to egg retrieval and 2 frozen embryos Cycle 3 ovulated 1 of the 2 follicles we decided to save our money instead of going after 1 egg and try another cycle Waiting to start my next cycle.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn Medical Assistant. She was always available to me after hours with my questions and helped me keep inventory of what medications I had or needed to order. She was my rock, she always had hope for me and would say "I'm keeping my fingers crossed on this one" she gave me hope and encouragement. Michelle NP was so sweet she is very good at explaining what were looking at on the monitor and then explaining the process in a way that I can understand. She also spent the time answering all my questions. She too was hopeful for us.
Describe your experience with San Diego Fertility Center.
Beautiful office, staff is professional and tries to work with your work schedule. They are organized and always followed through with your questions. They all seem to know exactly what is going in with your case. It makes you feel like your in great hands!
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
6,000 for medication 11,000 for cycles and egg retrieval
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 42 - 43
2 IVF
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Being a woman I was looking for a female doctor, and found exactly what I was looking for. Professional, very personable, warm and caring, smart and funny. She [Dr Chuan] would always make me feel at ease and safe. I knew right away I was in great hands. She creates the woman to woman connection, which is very comforting.
My nurse [at San Diego Fertility Center] was excellent taking my blood, which is not easy considering my veins. Would always answer any question I had. The care coordinator was so warm and caring, it's important how you are treated given the circumstances. It's so intimate and you feel very vulnerable, often are very emotional. They made it safe and very comfortable and I am very grateful for that. They made sure you get your medications at a competitive price. They always had my best interest in mind. The level of professionalism and care throughout the process is amazing.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Being a woman I was looking for a female doctor, and found exactly what I was looking for. Professional, very personable, warm and caring, smart and funny. She would always make me feel at ease and safe. I knew right away I was in great hands. She creates the woman to woman connection, which is very comforting.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust the process and the doctor, she would do the best for you and would tell you exactly what your chances are.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr Chuan is an extremely personable doctor, she makes you feel comfortable given those intimate and often painful circumstances. She is very professional and knowledgeable, yet very warm and inviting. She tries to answer all the questions in a very layman way and creates a very safe environment. Being a woman, I prefer to have a female doctor and she was exactly who I was looking for.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
It was suggested we do 2 cycles of frozen embryos, considering my age (42) and my test results. We retried 10 eggs total, 3 embryos and after the PGS testing got one good quality, male one, exactly what we wanted. Waiting on the transfer in 5 days, then positive pregnancy test!!!!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Michelle Kemp)
My nurse was excellent taking my blood, which is not easy considering my veins. Would always answer any question I had. The care coordinator was so warm and caring, it's important how you are treated given the circumstances. It's so intimate and you feel very vulnerable, often are very emotional. They made it safe and very comfortable and I am very grateful for that. They made sure you get your medications at a competitive price. They always had my best interest in mind. The level of professionalism and care throughout the process is amazing.
Describe your experience with San Diego Fertility Center.
Extremely clean and very well organized. Everybody is very courteous and sharp. They are there to take great care of you, you can feel it instantly. Smiling and happy environment, reassuring and professional.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
around $23,000 for 2 rounds of frozen embryos transfer, $4,600 for genetic testing, $5,500 for meds
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 28 - 30
Male Factor
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Sandy [Chuan] is absolutely the best. She is warm, friendly and extremely knowledgeable of all procedures, medicine, outcomes, surgeries, etc. Each time she meets with you, you're greeted with a hug and she's always sincerely concerned with how your body is feeling and yourself mentally. I always felt very cared for and I never felt any form of anxiety, going through any of this.
My husband is active-duty Military and was set for a deployment. We had to do a freeze-all cycle, with my eggs- as my husband has fertility issues & we were on a time crunch. The Clinic [San Diego Fertility Center] was very accommodating of our schedule and worked diligently to make sure I got into the next egg retrieval cycle- to ensure we could create the embryos, prior to his departure.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Sandy is absolutely the best. She is warm, friendly and extremely knowledgeable of all procedures, medicine, outcomes, surgeries, etc. Each time she meets with you, you're greeted with a hug and she's always sincerely concerned with how your body is feeling and yourself mentally. I always felt very cared for and I never felt any form of anxiety, going through any of this. Something I can say is very comforting, considering this is an extremely emotional process to go through. I left everything in the hands of Dr. Chuan, having her definitely lifted a weight off of our shoulders- knowing we could count on everything to be taken care of, in the best way possible for myself, my husband & our future child.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Prepare to be hugged.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
My experience with the SDFC office was very personable. Each appointment that we had, was obviously for the observation of a fertility procedure- but the conversation was always light and in regards to the on-going events of family, events, etc. I never felt like I was being shuttled around being poked and prodded with needles. It felt like a friendly stop-in to say hi to friends, give some blood/have an ultrasound etc. and go on my way.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
As I said previously, this is a very emotional process with a lot of moving parts. My husband is active-duty Military and was set for a deployment. We had to do a freeze-all cycle, with my eggs- as my husband has fertility issues & we were on a time crunch. The Clinic was very accommodating of our schedule and worked diligently to make sure I got into the next egg retrieval cycle- to ensure we could create the embryos, prior to his departure. During the course of my treatment, I was monitored closely for all of my levels doing blood work/ultra sounds continually. There were times my levels would go too high & we would adjust medications accordingly. I would always receive a call the evening of the change, prior to administering my medications to let me know how to proceed. The day of my 'trigger shot' prior for my egg retrieval, my levels again went a little high. So we had to change course and order a new trigger shot. We were able to go to a nearby pharmacy and adjust for my body. Dr. Chuan and her staff were always very informative as to why the change, what it would mean & how to facilitate.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)
Jennifer "Jen", has been amazing. From day one, she gave me her cell phone number- and this poor woman. I contact her at all hours of the day, each time she responds within 10-15 minutes. When we started our egg retrieval cycle, it coincided with Thanksgiving Day, being my first shots- my husband and I were so nervous we were doing it right, we had to call Jen. She answered, on Thanksgiving and took the time to explain to us what we needed to do. She is always communicating with me and always right there when I need her.
Describe your experience with San Diego Fertility Center.
It's gorgeous! Clean, furnished nicely. Myrna at the front desk is so accommodating. After my second visit, you typically don't even sign in when you walk through the door, they greet you by name & let you know they'll get you back. The wait is never long and they are always pleasant and attentive.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Again, she was great. During our egg retrieval cycle, we were out of the state. Due to being at a different clinic, we had to pay an 'offsite monitoring fee' payment to the OB/GYN clinic we attended. Dr. Chuan deducted what we paid to the other provider, off the balance at her clinic. It is obviously an expensive procedure, but they were very helpful with picking the plan that worked best for our family and our finances.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 31 - 32
1 IVF
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I cannot remember the first part of treatment and what they were called, but I do know she tried two different methods that failed before moving to egg retrieval and embryo transfer. I have only done the embryo transfer once, and it was successful with one egg that split into identical twins, but I lost them at 16 weeks. I am in the process of doing my second transfer with Dr. Chuan now.
Dr. Sandy Chuan's office [at San Diego Fertility Center] was extremely professional, kind, and knowledgeable. They spent extra time with me answering all my questions and helping me to understand the process. Her and her staff are on call to help me with anything 24/7 and are always so kind about it. I have never felt like a number, and appreciate their sensitivity during such a confusing and difficult process.
How was your experience with Sandy Chuan at San Diego Fertility Center?
I was very lucky to find Dr. Sandy Chuan. Being a younger patient it was all very scary and confusing. When I first met her, she was so kind and professional. Her knowledge of my issues and her ability to explain it so my husband and I could understand was greatly appreciated. She took the extra time to help us and never made us seem like we were holding her up and she never tried to rush us, which is something we so greatly appreciated. She was not only professional and sensitive she was also willing to work with my work schedules so I did not have to take extra time off work. I would recommend her to anyone having issues with fertility.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
To get in ASAP because it will be the best decision you ever made.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Sandy Chuan's office was extremely professional, kind, and knowledgeable. They spent extra time with me answering all my questions and helping me to understand the process. Her and her staff are on call to help me with anything 24/7 and are always so kind about it. I have never felt like a number, and appreciate their sensitivity during such a confusing and difficult process.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I cannot remember the first part of treatment and what they were called, but I do know she tried two different methods that failed before moving to egg retrieval and embryo transfer. I have only done the embryo transfer once, and it was successful with one egg that split into identical twins, but I lost them at 16 weeks. I am in the process of doing my second transfer with Dr. Chuan now.
Describe your experience with the nursing staff at San Diego Fertility Center.
All nursing staff were very kind and answered all questions and followed up after every appointment. I am also able to reach them 24/7 with any questions big or small and they are always so kind about it no matter what time.
Describe your experience with San Diego Fertility Center.
New, clean, with the latest technology.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
$20,000 one time fee, success guaranteed or money back.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 37 - 39
3 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We spoke to Dr. Chuan about possibly using an egg donor even though we still had six of our own five day blastocysts frozen. She was very empathetic and understanding about our frustration but urged us to give it one more shot with our own eggs and to try transferring three (they normally only transfer a maximum of two) blastocysts. So, we gave it a shot and I honestly fully expected it to fail since I was pretty disheartened at this point.
Jenn [a nurse at San Diego Fertility Center] is the primary person I dealt with at every appointment. She was amazing. Very friendly, personable, and knowledgeable. During our first appointment she gave me her cell phone number and said I could text her with any questions, which I did. I had a lot of questions which she always answered quickly and thoroughly. Chris and Michelle did the bulk of my ultrasounds and they were both amazing. Both of them were very friendly and very knowledgeable. They each made me feel completely at ease.
How was your experience with Sandy Chuan at San Diego Fertility Center?
We could not have loved having Dr. Chuan as our doctor any more than we did. My husband and I had been trying to get pregnant for over two years by the time we first saw her. She was warm, friendly, and extremely knowledgeable. She took the time to explain everything to us in terms that we could understand and relate to. The month before we were to start the IVF process we ended up pregnant naturally and I miscarried at 7 weeks. The first time I saw Dr. Chuan after she found out she couldn't have been more sympathetic and caring. We decided to skip IUI as an option due to my age, 37 at the time, and the fact that we had been trying to get pregnant for so long at that point, we all agreed that IVF would have a higher possibility of success. We initially were going to do just one retrieval due to the high cost of IVF (our insurance covered nothing of course) and ended up with 3 fresh blastocysts of poor quality. We transferred all three and received a negative result which was obviously emotionally devastating. My husband and I decided to try again and the clinic was amazing in working with us. They offer a discount if you buy a three retrieval package and they rolled over the money we spent on the single retrieval into the package so we saved a lot of money. We did two more retrievals back to back and froze everything. For every new cycle of treatment, Dr. Chuan changed the protocol to try to find what worked best for us. Our first retrieval she was only able to get viable eggs from one ovary so she changed our medications the next time and got better results. She tried a change to the medications for the third retrieval as well to try to give us the best odds. Our second transfer ended up as a blighted ovum miscarriage. Another devastation. Our third transfer resulted in a negative result. By this point I was pretty frustrated and concerned about the quality of my eggs. We spoke to Dr. Chuan about possibly using an egg donor even though we still had six of our own five day blastocysts frozen. She was very empathetic and understanding about our frustration but urged us to give it one more shot with our own eggs and to try transferring three (they normally only transfer a maximum of two) blastocysts. So, we gave it a shot and I honestly fully expected it to fail since I was pretty disheartened at this point. I couldn't be more thrilled to say that I am 24 weeks pregnant with a healthy baby girl! To say that I was shocked by the positive result would be an understatement. After all of our HCG numbers came back and we were where we were supposed to be, Dr. Chuan called me to congratulate me. At this point in the process generally the fertility doctor is done but she knew how much we had struggled and wanted us to know that she truly cared about us. I have never dealt with a doctor who cared more about me and everything I was going through. If Dr. Chuan could be my lifelong doctor for everything I would be thrilled.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Always be honest about your feelings. I am fully aware about what a serious process fertility treatment is but my husband and I always use sarcasm and humor to deal with stress. Because we joked around, Dr. Chuan adapted fully to our personalities and that really helped us through the process. Had we been super serious about the whole thing, she would have been also. We were able to be ourselves around her which made the process infinitely easier and more comfortable.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
From our very first appointment, Dr. Chuan was completely invested in our journey.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I remember that Dr. Chuan changed up our medications during each retrieval to try to get the best results but I don't remember exactly what she changed. I do know that I responded very badly to Estrogen during the egg transfer process and so she tried three different routes for me to take the medication to make me less ill, i.e. patches vs. orally. I was very grateful because taking the pills orally made me horribly nauseated.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
Jenn is the primary person I dealt with at every appointment. She was amazing. Very friendly, personable, and knowledgeable. During our first appointment she gave me her cell phone number and said I could text her with any questions, which I did. I had a lot of questions which she always answered quickly and thoroughly. Chris and Michelle did the bulk of my ultrasounds and they were both amazing. Both of them were very friendly and very knowledgeable. They each made me feel completely at ease.
Describe your experience with San Diego Fertility Center.
Most of my appointments, consultations, and ultrasounds were at the Temecula office while the egg retrievals and transfers were at the Del Mar office. The Temecula office is very lovely; well appointed and very clean. It was a pleasure to go here. And since I live in Murrieta, it was fantastic and convenient that most of my appointments were able to be done locally. The Del Mar office is just as nice. They have opened a new clinic in Del Mar that I haven't yet been to so I can't give an opinion of what it currently looks like but I'm sure it is even better than the last one!
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
The IVF three egg retrieval package was $26,790. Our medications per cycle were about $6,000.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 41 - 43
1 IUI
3 IVF
Diminished Ovarian Reserve
European
Native American
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We had to make several changes in my protocol over the 2+ years I saw her. She [Dr Chuan] was always accommodating with my requests. I had some reactions with either birth control pills, hormone creams or injection medications that she would work with me to figure out new protocols to try. I felt like Dr. Chuan worked so hard to find the right protocols that would work with my body each cycle.
Both the Temecual and San Diego clinics [at San Diego Fertility Center] were efficient, professional, peaceful surroundings and staff was cheerful and kind. I'd like to mention Cecy, she went above and beyond for me and I am so grateful to her. Also, Myrna, the front desk staff, was always super helpful, friendly and cheerful. The staff made each appointment feel like a visit amongst friends and that is so appreciated since this process can be so daunting and stressful.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was one of the most compassionate doctors I have ever known. She treated me like you would a good friend, yet she remained professional. She was positive, kind and caring. I was extremely confident in her medical and fertility knowledge. We had to make several changes in my protocol over the 2+ years I saw her. She was always accommodating with my requests. I had some reactions with either birth control pills, hormone creams or injection medications that she would work with me to figure out new protocols to try. I felt like Dr. Chuan worked so hard to find the right protocols that would work with my body each cycle.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Stay patient and eliminate stress from your life as much as possible
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Doctors and staff treated me with kindness, respect and genuine caring
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Dr.Chuan thought we would reach the best results if we started right away with an egg retrieval due to my age, 40. Our most successful retrieval was the first. After a month of birth control pills to suppress my ovaries, we then stimulated the follicles with injections and retrieved 6 eggs. My husband and I wanted to do genetic testing and the clinic charged same fee whether you had one or eight embryos, so over the next 2+ years we tried to retrieve enough eggs to fertilize into embryos so we could have eight embryos for the testing. It took 2+ years due to my body reacting to the protocols. The protocol that worked perfectly the first round did not work again. I think we tried around 6-10 different protocols over the whole process. The first egg retrieval resulted in the one embryo that genetically would be a viable pregnancy. We implanted the one embryo that was a success!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman)
Jenn Hoffman was incredible. She, along with Dr.Chuan, showed a positive happy attitude throughout the years of treatment. She went above and beyond her duties for me.
Describe your experience with San Diego Fertility Center.
Both the Temecual and San Diego clinics were efficient, professional, peaceful surroundings and staff was cheerful and kind. I'd like to mention Cecy, she went above and beyond for me and I am so grateful to her. Also, Myrna, the front desk staff, was always super helpful, friendly and cheerful. The staff made each appointment feel like a visit amongst friends and that is so appreciated since this process can be so daunting and stressful.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Over the 2+ years the total cost of medications and clinic procedures was $60,000
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
From day one she [Dr Chuan] made my husband and I very comfortable. She explained everything she planned on doing with risks and expectations. Every major procedure was done by her. Even though my husband and I had unexplained infertility she never gave up, wanted to make sure we got pregnant-and here I am, 6 1/2 months pregnant!...Everything at the clinic is great except ins/billing dept. I checked my ins before starting treatment but ended up calling back a second and third time to verify info that was quoted differently to clinic
Everything at the clinic [San Diego Fertility Center] is great except ins/billing dept. I checked my ins before starting treatment but ended up calling back a second and third time to verify info that was quoted differently to clinic...From day one she [Dr Chuan] made my husband and I very comfortable. She explained everything she planned on doing with risks and expectations. Every major procedure was done by her. Even though my husband and I had unexplained infertility she never gave up, wanted to make sure we got pregnant-and here I am, 6 1/2 months pregnant!
How was your experience with Sandy Chuan at San Diego Fertility Center?
From day one she made my husband and I very comfortable. She explained everything she planned on doing with risks and expectations. Every major procedure was done by her. Even though my husband and I had unexplained infertility she never gave up, wanted to make sure we got pregnant-and here I am, 6 1/2 months pregnant!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Although she explains everything if there is something you don't understand don't be scared to ask. This is a big confusing time-she will go over everything so you understand
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I was always acknowledged and spoken to with respect. This is a long hard process and time was always spent with me and questions were always answered.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
At first my husband and I did ever test possible to try and determine why we were unable to conceive on our own. We decided to skip IUI and go straight to IVF because there is a better chance of success. We did a normal protocol for egg retrieval and froze them to give my body time to recoup. For our first FET the protocol was normal and unfortunately neither of the two stuck. For our second FET we changed protocol to use drugs like an egg retrieval to try to use my own bodies hormones. It worked, of the two used one stuck.
Describe your experience with San Diego Fertility Center.
Everything at the clinic is great except ins/billing dept. I checked my ins before starting treatment but ended up calling back a second and third time to verify info that was quoted differently to clinic
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I would say that we were lucky having fertility coverage through our ins. So we only paid a co-pay for drugs and a small percentage for procedures because the center was out of network
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan is very dedicated to her profession. I appreciated the way she made me feel like that our dream of conceiving a child would come true. I had a really hard time going through everything, but thankfully Dr. Chuan always lifted my spirits when she entered the room. Her optimism kept me going!
Jen [a nurse at San Diego Fertility Center] was very compassionate and understanding. Her, having been a surrogate, new first hand how important it was for someone to have a baby of their own. Every time I had a negative result, she was there to tell me it was OK and that "we are going to get it next time." We are still in contact today on social media, where she can see my baby girl grow.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan is very dedicated to her profession. I appreciated the way she made me feel like that our dream of conceiving a child would come true. I had a really hard time going through everything, but thankfully Dr. Chuan always lifted my spirits when she entered the room. Her optimism kept me going!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Your journey started long ago, but now your future awaits you. Don't be scared of the process and take everything one step at a time. Ask whatever questions you have, even if they seem like silly ones. Dr. Chuan's experience and knowledge will help guide you through. Be confident that not only will she do her very best to handle your case delicately, but that you will meet you bundle of joy soon!!! My motto through everything was "Where hope grows, miracles blossom."
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I felt like a human being because Dr. Chuan spoke to me as an individual instead of the "common" patient suffering from infertility.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
The only thing that stands out to me was my initial reaction to the progesterone tablets I tried. I told Dr. Chuan that they made me bleed uncomfortably, so she had me try progesterone in oil. Well, the needles in my backside didn't work either, because I don't have much muscle or body fat in that area and it hurt way too much! So, then she had me try the cream, which was way more comfortable and I was able to get through the entire length of dosage prior to my transfer.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)
Jen was very compassionate and understanding. Her, having been a surrogate, new first hand how important it was for someone to have a baby of their own. Every time I had a negative result, she was there to tell me it was OK and that "we are going to get it next time." We are still in contact today on social media, where she can see my baby girl grow.
Describe your experience with San Diego Fertility Center.
Initially the clinic was a shared office, so I was somewhat confused when I first went in. I wasn't sure if it was a regular doctor's office or a lab. There were other nurses and front reception staff from the other provider, that were not very happy most of the time. But once I realized that was not SDFC, I looked past it and focused on my visit with Dr. Chuan.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I believe we spent roughly $5,000.00 total in medication; Medication for the egg retrieval and 3 transfers. I did end up with a little more medication than I needed for my last transfer, and I donated it back to clinic. The overall cost was about $20,000.00.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
NPS
5
NPS
0
Age 28
2 Fertility Medications
Unexplained
European
Income $100K - $199K
Marketer or PR
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor [Dr. Chuan] did not take us seriously since we were young (28) and no obvious issues showed on our initial testing despite the fact we were not pregnant after 18 months of trying to conceive. We were understandably concerned with the situation and the doctor really brushed off our concerns...I was prescribed clomid and tried at home. We had monitoring appointments every other day up until ovulation. We repeated the same exact protocol for the second month without any adjustments.
Be prepared for more costs than you are initially told [at San Diego Fertility Center]. There were charges for every visit, monitoring visit and blood test for our clomid cycles. We ended up paying more than we would have paid for an IUI for a clomid cycle...Since we were young, I was prescribed clomid and tried at home. We had monitoring appointments every other day up until ovulation. We repeated the same exact protocol for the second month without any adjustments.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan has very nice shoes. That is what I remember as she always seemed to talk about her very high end shoe collection and we certainly felt like we were paying for those shoes with each expensive visit. The clinic would give us pricing estimates on tests and we would receive invoices for thousands more than we were told. We were frustrated by our experience since we were not taken seriously and decided to move on to another specialist after a few months of working with Dr Chuan.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Be prepared for more costs than you are initially told. There were charges for every visit, monitoring visit and blood test for our clomid cycles. We ended up paying more than we would have paid for an IUI for a clomid cycle.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
The doctor did not take us seriously since we were young (28) and no obvious issues showed on our initial testing despite the fact we were not pregnant after 18 months of trying to conceive. We were understandably concerned with the situation and the doctor really brushed off our concerns. After our cycles, we were called by a nurse with terrible bedside manner. She said " The test was negative. When do you want to start your next treatment?" There was not time for processing the situation or personal touch. We felt like we were being pushed down a conveyor belt.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Since we were young, I was prescribed clomid and tried at home. We had monitoring appointments every other day up until ovulation. We repeated the same exact protocol for the second month without any adjustments.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
The nurse was very blunt and focused on pushing us into the next cycle. She did not seem to take the emotional aspect of fertility treatment into account when communicating with us.
Describe your experience with San Diego Fertility Center.
The office is clean and professional. They were only open on certain days as the doctor worked in San Diego and Temecula, so if doing IVF here, you would need to sync your cycle to the clinic's availability.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
We ended up paying about $12,000 for initial fertility testing since our insurance covered $0. The clomid cycles ended up costing about $2500 each due to all the monitoring appt
5
Doctor
Sandy Chuan
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 34 - 35
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan always made me feel like she new my case and my issues, even though I know she had a lot of patients....for the successful cycle I had Testosterone gel, clomid, menopur, Gonal- F. I had fewer eggs retrieved (6) but they were all mature and 3 made it to embryo. 1 day 5, 2 day 6 and we had a full term daughter with the transfer of the day 5 embryo...She was great at explaining everything that was happening. It was great to have a clinic closer to Riverside instantly of having to drive all the was to San Diego every time.
They [nurses at San Diego Fertility Center] were amazing and so flexible with timing. They always got me in early, trying to teach and go through treatment was hard timing wise. I was always allowed to be first appointment of the day usually...For the retrieval and transfer it was about 15,000 and then the medication was about 5,000. Each time... They were amazing at communicating with each other. I had to have a different dr do my egg retrieval because of timing and he was just as amazing as Dr. Chuan.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was great! Honest and I have recommended her to many friends. She was great at explaining everything that was happening. It was great to have a clinic closer to Riverside instantly of having to drive all the was to San Diego every time.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Make sure you go to the informational meeting the clinic holds about once a month, before your consultation.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan always made me feel like she new my case and my issues, even though I know she had a lot of patients.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I don’t really remember, but for the successful cycle I had Testosterone gel, clomid, menopur, Gonal- F. I had fewer eggs retrieved (6) but they were all mature and 3 made it to embryo. 1 day 5, 2 day 6 and we had a full term daughter with the transfer of the day 5 embryo.
Describe your experience with the nursing staff at San Diego Fertility Center.
They were amazing and so flexible with timing. They always got me in early, trying to teach and go through treatment was hard timing wise. I was always allowed to be first appointment of the day usually.
Describe your experience with San Diego Fertility Center.
Just location depending on where you are coming from. They were amazing at communicating with each other. I had to have a different dr do my egg retrieval because of timing and he was just as amazing as Dr. Chuan.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
For the retrieval and transfer it was about 15,000 and then the medication was about 5,000. Each time.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
10
NPS
10
Age 35 - 38
1 IVF
Endometriosis
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success...was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.
[San Diego Fertility Center is a] Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant...22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was with me through my entire journey. She showed general concern and was pragmatic and honest with her treatment plans. She was always honest and gave realistic expectations. My favorite quote from her was “every embryo is precious and we treat it as such” this made me feel like she felt the same way I did about my frozen embryos.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her treatment plan. She honestly cares and wants you to get pregnant as much as you do.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was always available and she took special care with all her patients. It felt like she was truly invested in my success.
Describe your experience with San Diego Fertility Center.
Beautiful clinic and well organized staff. Emails, phone calls are always answered and returned. They are all very professional and wonderful. Appointments were always accessible and results were always available when ready. I am so happy I chose San Diego fertility. Out of 3 transfers I had 1 live birth and currently pregnant. Which are excellent statistically speaking.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
22k for retrieval and first transfer, 4700 for frozen embryo transfer and 500 per year for embryo storage
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013 - 2016, Unknown Success
NPS
10
NPS
10
Age 38 - 41
2 IVF
Unexplained
European
Income $200K - $499K
Teacher
Only Doc Seen
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Our experience working with Dr. Chuan has always been very positive. I always tell anyone going through what we are what an amazing Doctor she is and how much she cares for us. I'm so thankful she has been our doctor through this whole experience.
I absolutely love this clinic [San Diego Fertility Center]. Our experience there has been positive. We love the people and they are all organized and efficient....Every nurse or staff member at SD Fertility Center has been so kind and compassionate. Our experience there has been positive because of the people there. They all care.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Our experience working with Dr. Chuan has always been very positive. I always tell anyone going through what we are what an amazing Doctor she is and how much she cares for us. I'm so thankful she has been our doctor through this whole experience.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Dr. Chuan is an amazing Doctor and to trust her professional guidance and decisions. She always has your best interest in mind.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan always made us feel that she cared about us and our situation. We have always trusted her because we know she cares.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I don't remember all the meds but I do know it was important to take everything as directed so I did.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman )
Every nurse or staff member at SD Fertility Center has been so kind and compassionate. Our experience there has been positive because of the people there. They all care.
Describe your experience with San Diego Fertility Center.
I absolutely love this clinic. Our experience there has been positive. We love the people and they are all organized and efficient.
Describe your experience with your monitoring appointments at San Diego Fertility Center.
Very easy to schedule and attend. No wait time at all.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
The costs were well communicated to us and that part was absolutely fine.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
7
NPS
7
Age 32 - 33
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Chuan is very knowledgeable and I trust her opinions.... I felt comfortable with the doctor and nurse Michelle. I just wish I saw dr chuan more often instead of just when we were going over any test results... Two medicated cycles and then two medicated cycles with IUI. After that she wanted to move on to IVF.... No follow up after any of the treatments to see how I was doing or if it resulted in a pregnancy.
Beautiful offices and in great locations [San Diego Fertility Center]. Everything was clean but sometimes receptionist and nurse communication was lacking..... The nurses were great too but the receptionist does not communicate well.... Wasn't called to let us know we were using my husband's fresh sperm and not his frozen sperm.... Two medicated cycles and then two medicated cycles with IUI. After that she wanted to move on to IVF.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan is very knowledgeable and I trust her opinions. The nurses were great too but the receptionist does not communicate well. I felt comfortable with the doctor and nurse Michelle. I just wish I saw dr chuan more often instead of just when we were going over any test results.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
She is amazing but ask her nurses for clarification when needed.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
No follow up after any of the treatments to see how I was doing or if it resulted in a pregnancy.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Two medicated cycles and then two medicated cycles with IUI. After that she wanted to move on to IVF.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jen Hoffman)
Very monotone and not very personable. She was available though when I had questions.
Describe your experience with San Diego Fertility Center.
Beautiful offices and in great locations. Everything was clean but sometimes receptionist and nurse communication was lacking.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
$700 per cycle after initial testing was completed.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Not applicable. We haven't gotten to that point yet.
What specific things went wrong at San Diego Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Lost or damaged samples
Describe the specific things that went wrong at San Diego Fertility Center.
Wasn't called to let us know we were using my husband's fresh sperm and not his frozen sperm.
7
Doctor
Sandy Chuan
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 32 - 33
1 IVF
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Our first Stim cycle my body did not respond to the meds in the way the dr had hoped. She [Dr Chuan] highly recommended we cancel the cycle and give my body a chance to heal and produce better results. She put me on a new protocol and always talked me through the process.
The staff [at San Diego Fertility Center] is always friendly, caring and they take the time to really explain things....Jenn is always available, friendly and always makes me feel comfortable in some not so comfortable situations.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Sandy is very caring and has always had our best interest in mind. She always explains what's going on and why. She leaves the decisions up to us but always gives us her honest feedback and advice. I trust her completely with our care.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust the process and the doctor!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
The staff is always friendly, caring and they take the time to really explain things.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Our first Stim cycle my body did not respond to the meds in the way the dr had hoped. She highly reccommended we cancel the cycle and give my body a chance to heal and produce better results. She put me on a new protocol and always talked me through the process.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn is always available, friendly and always makes me feel comfortable in some not so comfortable situations.
Describe your experience with San Diego Fertility Center.
Great staff! Awesome office! Fabulous doctor!
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 34 - 35
5 IUI
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was so supportive at every visit. She always took the time to answer the many questions that I had and to thoroughly explain each process to my husband and I. I really felt like she always had my best interest....I felt like the doctor, nurses and receptionists [at San Diego Fertility Center] knew my name, knew our struggles and genuinely wanted this baby for us. We were dealt with with love and compassion throughout our whole process.
Dr. Chuan was so supportive at every visit. She always took the time to answer the many questions that I had and to thoroughly explain each process to my husband and I. I really felt like she always had my best interest....I felt like the doctor, nurses and receptionists [at San Diego Fertility Center] knew my name, knew our struggles and genuinely wanted this baby for us. We were dealt with with love and compassion throughout our whole process.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was so supportive at every visit. She always took the time to answer the many questions that I had and to thoroughly explain each process to my husband and I. I really felt like she always had my best interest.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Don't give up!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I felt like the doctor, nurses and receptionists knew my name, knew our struggles and genuinely wanted this baby for us. We were dealt with with love and compassion throughout our whole process.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
She was very caring and kind. I feel like she wanted this baby so much for us.
Describe your experience with San Diego Fertility Center.
It was small, clean, organized and friendly
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I believe our IUI were about $600 then we did them with injectables and it went to like $1100.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2015, Successful
NPS
9
NPS
8
Age 27 - 29
2 IUI
1 IVF
1 Egg Freezing
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
[Dr. Rakoff is] kind, good bedside manner, sometimes late but otherwise always understanding and willing to explain everything in as much detail as we asked...Be sure to always communicate what you want and what is important to you, in my experience if you do this the employees of SDFC [San Diego Fertility Center] will do everything possible to get it for you.
SDFC [San Diego Fertility Center] is expensive but I wouldn't go anywhere else. I feel the nurses and doctors truly care about me, my husband, and the family we desire...It's been two years since the IVF cycle where we conceived our son [and] every nurse and doctor remembered me.
How was your experience with Jeffrey Rakoff (retired) at San Diego Fertility Center?
It's been two years since the ivf cycle where we conceived our son every nurse and doctor remembered me. Sdfc is expensive but I wouldn't go anywhere else. I feel the nurses and doctors truly care about me, my husband, and the family we desire.
What's one piece of advice would you give a prospective patient of Jeffrey Rakoff (retired) at San Diego Fertility Center?
Be sure to always communicate what you want and what is important to you, in my experience if you do this the employees of sdfc will do everything possible to get it for you.
During treatment, were you treated like a number or a human with Jeffrey Rakoff (retired) at San Diego Fertility Center?
Kind, good bedside manner, sometimes late but otherwise always understanding and willing to explain everything in as much detail as we asked.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Lilly)
They're great, kind, caring, and truly want you to suceed in finding your family
9
Doctor
Jeffrey Rakoff (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 32
1 IVF
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan's bedside manner is one of clinical empathy. She is part scientific, part maternal. Being a nurse myself, this combination is imperative. She gave me all of the medical information I needed and should know, yet her delivery was that of a dear friend.
Myrna [a nurse at San Diego Fertility Center] is so organized & friendly! Jen was wonderful about giving us a detailed schedule about what was to come....Dr. Chuan treated my husband and I as if we were her only patients. She is warm and caring but also scientific and precise.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan treated my husband and I as if we were her only patients. She is warm and caring but also scientific and precise.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Don't give up hope in your quest to have children!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan's bedside manner is one of clinical empathy. She is part scientific, part maternal. Being a nurse myself, this combination is imperative. She gave me all of the medical information I needed and should know, yet her delivery was that of a dear friend.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jen)
Myrna is so organized & friendly! Jen was wonderful about giving us a detailed schedule about what was to come.
Describe your experience with San Diego Fertility Center.
Gorgeous!!!! I felt zen just sitting in the waiting room. It's calm, beautiful and inviting.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2014, Successful
NPS
10
NPS
10
Age 38 - 43
2 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Unexplained
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor would call and do my consults by phone since I had over a 2 hour drive to his office
It's normal once treatment starts that you no longer see the dr at each visit.... Which is fine because the staff are awesome and knowledgeable
How was your experience with Michael Kettel at San Diego Fertility Center?
He had great bedside manner. Seemed to genuinely care about helping us become parents.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
It's normal once treatment starts that you no longer see the dr at each visit.... Which is fine because the staff are awesome and knowledgeable
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
They always greeted me by my name when I walked in and we're all friendly. Doctor would call and do my consults by phone since I hD over a 2 hour drive to his office
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
Aggressive protocol due to being age 42. Used Bravelle and Menopure twice a day
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Annette)
She was efficient and had a great personality
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
We did a program they had where I could do two cycles using my own eggs then transfer to a guaranteed donor egg cycle. It seems like it ended up being approximately 50k
10
Doctor
Michael Kettel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
2014, Successful
NPS
10
NPS
10
Age 32
3 IUI
European
Income $0 - $49K
3rd of 3 Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
We did 2 rounds of clomid and IUI.[with Dr. Chuan at San Diego Fertility Center]. After the second round I was pregnant with triplets!...She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
We did 2 rounds of clomid and IUI.[with Dr. Chuan at San Diego Fertility Center]. After the second round I was pregnant with triplets!...She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
How was your experience with Sandy Chuan at San Diego Fertility Center?
She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Go here first. Don't bother with anywhere else. It doesn't get better than this
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She is very warm, friendly and easy to get along with.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We did 2 rounds of clomid and IUI. After the second round I was pregnant with triplets!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer)
Fantstic
Describe your experience with San Diego Fertility Center.
Clean, friendly, warm
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Not sure
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
8
NPS
8
Age 29
Unexplained
European
Latinx
Income $50K - $99K
1st of 2 Docs
12 Fertility Medications With Other Docs
Neutral
Neutral
Successful
[Dr.] Sandy Chuan is very knowledgeable about the field. She focuses a lot on IVF and really explained statistics to us and outcomes. She was very professional but at the same time because it was a free consult not a lot of time was spent on us...Have a list of questions ready to ask so that you don’t feel rushed and forget...It felt a bit rushed...Treatment protocol was to go straight to ivf...While she has a delicate approach it seemed like her main goal was to get to IVF since I have been trying so long. Nurse
Nurse staff [at San Diego Fertility Center] is great. They are very kind and are very available for questions when I had them. They make sure to call back same day and made us feel important...They don’t call with when results when they are considered normal or okay. For me this is a flaw because some of the test I looked at were alarming but that’s because I wasn’t explained to why they would show like that due to the cycle day the blood was drawn. It can send a client into panic mode when not explained or called about
How was your experience with Sandy Chuan at San Diego Fertility Center?
Sandy Chuan is very knowledgeable about the field. She focuses a lot on IVF and really explained statistics to us and outcomes. She was very professional but at the same time because it was a free consult not a lot of time was spent on us. It felt a bit rushed.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Have a list of questions ready to ask so that you don’t feel rushed and forget
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I feel like it was in the middle. While she has a delicate approach it seemed like her main goal was to get to IVF since I have been trying so long.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Treatment protocol was to go straight to ivf. We however have not been able to proceed because it’s roughly 25k to do it and we just don’t have the finances right now.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
Nurse staff is great. They are very kind and are very available for questions when I had them. They make sure to call back same day and made us feel important.
Describe your experience with San Diego Fertility Center.
I think there should be some more communication with test results even if it’s good. Also answering the phone is a huge pet peeve of mine and sometimes it’s hard to get through. They are really good when you are in front of them and can answer questions very thoroughly.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Cost were really frustrating. For one single round it was roughly $12,500 which includes monitoring, add $850 for PGS testing. And roughly 10k for meds. Other option was 25k and you got 3 try’s. Plus meds and PGS testing
What specific things went wrong at San Diego Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at San Diego Fertility Center.
They don’t call with when results when they are considered normal or okay. For me this is a flaw because some of the test I looked at were alarming but that’s because I wasn’t explained to why they would show like that due to the cycle day the blood was drawn. It can send a client into panic mode when not explained or called about
8
Doctor
Sandy Chuan
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
2
NPS
5
Age 41
2 IVF
2 Embryo Freezing
Diminished Ovarian Reserve
South Asian
Income $200K - $499K
Engineer
1st of 2 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Doctor [Dr. Michael Kettel] was not willing to adjust my protocol based on poor results. He had a one-size fits all approach, which does not work. He dismissed my concerns about aspects of the protocol, and referred to my aging eggs as the only cause. I am seeking IVF because of my age, and IVF is an inexact science. I expected him to be open to trying different approaches after getting poor results. He does not care if you succeed or fail - there is no empathy.
Strengths [at San Diego Fertility Center]: Excellent facility, feel like you wandered into a posh building. Does not feel like a medical center. Clinic was super organized with their billing, communication and treatment plans Weakness: Very expensive. One time bulk payment, does not charge anything to insurance. I was paying completely OOP, but other clinics charged a lot of my ongoing monitoring to my insurance...Clinic was very welcoming, always felt like a person.
How was your experience with Michael Kettel at San Diego Fertility Center?
Doctor was not willing to adjust my protocol based on poor results. He had a one-size fits all approach, which does not work. He dismissed my concerns about aspects of the protocol, and referred to my aging eggs as the only cause. I am seeking IVF because of my age, and IVF is an inexact science. I expected him to be open to trying different approaches after getting poor results. He does not care if you succeed or fail - there is no empathy.
What's one piece of advice would you give a prospective patient of Michael Kettel at San Diego Fertility Center?
Do not expect any empathy or openness to trying different things.
During treatment, were you treated like a number or a human with Michael Kettel at San Diego Fertility Center?
Clinic was very welcoming, always felt like a person.
Describe the protocols Michael Kettel used in your cycles at San Diego Fertility Center and their degree of success.
Antagonist and Lupron MicroFlare with BCP suppression.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Claudia)
Claudia and the rest of the nursing staff were organized, communicative and empathetic.
Describe your experience with San Diego Fertility Center.
Strengths: Excellent facility, feel like you wandered into a posh building. Does not feel like a medical center. Clinic was super organized with their billing, communication and treatment plans Weakness: Very expensive. One time bulk payment, does not charge anything to insurance. I was paying completely OOP, but other clinics charged a lot of my ongoing monitoring to my insurance.
Describe the costs associated with your care under Michael Kettel at San Diego Fertility Center.
35,000 for 2 cycles
Describe Michael Kettel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
eSET only
2
Doctor
Michael Kettel
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
1 of 5
5
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
10
Age 34
1 IVF
Unexplained
European
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Before our first meeting, Dr. Chuan read through my entire medical file but before she provided any insights or thoughts, she had my husband and I both provide individual summaries about our multi-year journey to getting pregnant and the interventions and hurdles we can encountered. Immediately after, she provided ideas and thoughts that were tied directly back to not only the information she read but also the information we volunteered. This is important because every appointment I saw her for after that point, she always referred to specific information either from my file or from what we shared. I never felt like a number because she always tapped into the parts of me that were personal and human through the entire experience.
My treatment team [at San Diego Fertility Center] consisted of Monica and Jenn in the SDFC Temecula office. Jenn was my nurse and Monica was my Nurse Practitioner. I could not have made it through my fertility journey without them. They both were honest women that showed compassion while being direct...we did not qualify for the success guarantee package...when you are a patient and on a treatment plan, they will do EVERYTHING to accommodate you and your schedule within the constraints of their time windows for specific appointments. BEFORE you become a patient though, it can feel a little cold or business-like. What I mean by that is, as a new patient reaching out to a fertility team/office, I felt like my emotions were high and the most important thing was getting an appointment as soon as possible. When I called, it felt like I was just any other human calling and that they would fit me in when it was convenient. As soon as I became a patient and
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan is an incredible doctor that can present information to you that is honest and accurate but also kind at the same time. With fertility, sometimes it can feel really harsh hearing the cards you're dealt and I think Dr. Chuan walked the line of being upfront and honest with you but also knowing how to wrap the details with compassion and kindness. One thing I didn't realize going into it was that I would not see Dr. Chuan for every appointment. That didn't end up being a big deal for me since her staff was incredible and supportive BUT I know for some families, that is important and I think it should be shared if that is a concern for you as a patient.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
I don't really have any. I don't think you need advice to see her. She was honest and factual with my husband and I and that was most important to me.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Before our first meeting, Dr. Chuan read through my entire medical file but before she provided any insights or thoughts, she had my husband and I both provide individual summaries about our multi-year journey to getting pregnant and the interventions and hurdles we can encountered. Immediately after, she provided ideas and thoughts that were tied directly back to not only the information she read but also the information we volunteered. This is important because every appointment I saw her for after that point, she always referred to specific information either from my file or from what we shared. I never felt like a number because she always tapped into the parts of me that were personal and human through the entire experience.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I don't remember the specifics BUT I do remember we skipped trying IUI with Dr. Chuan specifically. We had been working with a "natural" fertility specialist for the year leading up to deciding to go to Dr. Chuan. I had done exploratory surgeries and medications with the prior doctor that Dr. Chuan explained basically acted like IUI treatments even though they hadn't been presented that way. For that reason, Dr. Chuan recommended jumping into IVF because we had been unsuccessful thus far with the other interventions and essentially had unexplained infertility. I am dumbing this down a lot but we jumped in fast and I appreciated that because we had been trying for multiple years before that point and I was ready for answers and actions and that is what Dr. Chuan provided.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Monica)
My treatment team consisted of Monica and Jenn in the SDFC Temecula office. Jenn was my nurse and Monica was my Nurse Practitioner. I could not have made it through my fertility journey without them. They both were honest women that showed compassion while being direct. There are so many emotions when you are going through fertility and I can say having a staff that was consistently honest with me about my treatment and/or current state helped me keep my head straight and my feet on the ground and not let my imagination get the best of me. They were always available to answer questions or be the emotional support I needed when struggling through this journey. I cannot emphasize enough how important these two women were to my experience and success with this journey.
Describe your experience with San Diego Fertility Center.
This clinic's (Temecula - SDFC) strength is that when you are a patient and on a treatment plan, they will do EVERYTHING to accommodate you and your schedule within the constraints of their time windows for specific appointments. BEFORE you become a patient though, it can feel a little cold or business-like. What I mean by that is, as a new patient reaching out to a fertility team/office, I felt like my emotions were high and the most important thing was getting an appointment as soon as possible. When I called, it felt like I was just any other human calling and that they would fit me in when it was convenient. As soon as I became a patient and was developing relationships with the staff, it was literally like their arms opened up to me and I felt like I was taken care of constantly.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I don't remember the exact dollar amounts but we did not qualify for the success guarantee package which means that you pay a one time price for treatments (medication is never included in the cost-you pay that on your own) that I think was around $25k and you can have as many transfers as it takes to get a successful pregnancy. We ended up having to do a pay as we go program where we paid $15k which included a retrieval and transfer but since out first transfer didn't take we had to pay for a second one which I think was around $5k. Medications were probably between $6k-10k total for the retrieval and two transfers.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Chuan recommended single embryo transfer for us because of the rate of success and the fact that it is typically safer for both mom and baby. We had really wanted to do a multiple embryo transfer but we are not fertility specialists and are not well read on how the technology has changed. When she explained how much everything has improved and how much higher the chances are for implantation with a single embryo transfer, we followed her lead and guidance because we trusted her and it logically made sense.
9
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Uterine Fibroids
Black or African-American
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I did not see [Dr. Chuan] as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions...compassionate and was never rude or hard to communicate with...also listened to my own suggestions and would give me practical feedback...She understood exactly why we were doing IVF and allowed us to make our own path.
[Nurse at San Diego Fertility Center] answered my emails promptly and even laughed with me when I asked crazy questions...kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable...
How was your experience with Sandy Chuan at San Diego Fertility Center?
I did not see my Dr as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions. She was compassionate and was never rude or hard to communicate with. She understood exactly why we were doing IVF and allowed us to make our own path.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Go in being open and honest, the more information you give her the better the feedback and treatment options you will have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
My nurse Jenn was excellent! We would always chat and she remembered my treatments. During my IUI's I had nurse, Monica, she was also great. Dr. Chuan also listened to my own suggestions and would give me practical feedback.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
My egg retrieval was standard, towards the end my medication was reduced due to high estrogen levels and the risk of OHSS. The outcome was no OHSS. For my first transfer, I also think it was standard protocol. It failed. Before my next transfer I requested an ERA, she told me they usually don't do those until multiple failed transfers but honored my request and I had ERA/Receptiva completed. After my 2nd failed transfer, she offered to use the same protocol but also offered me a more medicated process similar to the process of someone who had endometriosis since my ERA/Receptiva results were borderline and the option for blood thinners, more steroids, and intralipids. I opted for this method because I wanted to do all we could and not wait for another failed transfer to try these things.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman & Monica)
Jenn was very upbeat and available for my questions. She answered my emails promptly and even laughed with me when I asked crazy questions. She kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable.
Describe your experience with San Diego Fertility Center.
I started at the Temecula site, and ended up having to drive to the San Diego office for everything once I started the IVF process. They have longer wait times but it wasn't terrible. The front desk staff at the San Diego office seemed really busy but they were still nice.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Most of it was covered by insurance, out of pocket I think we paid close to maybe 10K including prescriptions.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
My insurance only covered single embryo transfer, but my Dr said we could discuss multiples at a later time if needed.
What specific things went wrong at San Diego Fertility Center?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at San Diego Fertility Center.
I had an appointment get lost, but the fixed it as soon as I arrived. I did not get some of my test results but when I emailed the nurses they were provided.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 33 - 34
1 IUI
Black or African-American
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
During our consult she [Dr. Sandy Chuan] was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical...Very professional and knowledgeable...She went with the best program for me, not immediately to IVF...I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
I had a HSG performed [at San Diego Fertility Center] along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely...After the second cycle I had a positive pregnancy result...Both [nurses] were very supportive and remembered our names when we came into the office.... For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Very professional and knowledgeable. The staff in her office was the best. Her NP, Monica, and the other assistants, both Jenns included made me and my spouse feel very welcomed. I would recommend her to anyone who is trying to conceive. She went with the best program for me, not immediately to IVF.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Be patient of any setbacks and stay positive! She has your best interest at heart.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
During our consult she was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Monica (NP) and Jenn Hoffman)
Both were very supportive and remembered our names when we came into the office. Their focus was the same as ours and I felt they genuinely cared.
Describe your experience with San Diego Fertility Center.
Easy location to find, clean and new building. Weakness is that is closed the weekends so you have to travel to another office for appointments. There is also no financial counseling on site. Other than those couple of things, the office is big and has an ample amount of rooms to see its patients. The waiting room is well set up as well.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid out of pocket for my expenses. For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5