Sanford Fertility and Reproductive Medicine

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Sioux Falls
1500 W 22nd Street
Sioux Falls, SD 57105
(605) 328-8800
On a scale from 0-10, how likely are you to recommend Sanford Fertility and Reproductive Medicine to a friend?
Strongly recommend: 62%Neutral: 19%Don't recommend: 18%8.1
26 assessments
  • 62% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 18% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
6.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
331
Annual Cycles National Avg.
344
8.5
Average Doctor Score
2 doctors
26 assessments
10
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
The clinic [Sanford Fertility And Reproductive Med] is family! Its a small clinic, and the number of nurses, doctors, and staff that you see is limited - so they know you. They are there with you along this journey. The clinic has all the supplementary support you need through the process. Nurses who help get in touch with the right mail-order pharmacies. Financial adviser who explains every charge and provides documentation before any of the process begins, as well as suggests programs to assist with the costs of infertility treatments.
+ Read more
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinic is family! Its a small clinic, and the number of nurses, doctors, and staff that you see is limited - so they know you. They are there with you along this journey. The clinic has all the supplementary support you need through the process. Nurses who help get in touch with the right mail-order pharmacies. Financial adviser who explains every charge and provides documentation before any of the process begins, as well as suggests programs to assist with the costs of infertility treatments. A genetic counselor who can discuss the pro/cons and results of PGS or PGD. They even can coordinate on site acupuncture services if you elect to do so. All the people you don't realize you need when you begin your infertility journey - they're all here conveniently waiting to help and guide you.
During treatment, were you treated like a number or a human with Steffen Christensen at Sanford Fertility and Reproductive Medicine?
Every time we met with Dr. Christensen, he would spend the first few times chatting about our jobs (which he remembered exactly what we do), or spend time casually talking about how I was doing emotionally with the process. He genuinely cared that I stayed stress free (as much as possible) and relaxed, offered suggestions, or joked with my husband about taking me out to a nice dinner. He spent the extra time to care about my mental health throughout the entire process and not just the medical procedures.
Describe your experience with the nursing staff.
As you progress in the process, you only work with a handful of nurses (2-3), and each was just as caring and compassionate as the next. They took every concern with great care, and made sure to be prompt in answer any questions, or assisting with the process. Nearly every Dr. visit was followed up with written instructions from the nurse to ensure that you had all your instructions. They also set up majority of the appointments for you on your behalf based upon the Dr.'s timeline.
How was your experience with Steffen Christensen at Sanford Fertility and Reproductive Medicine?
Dr. Christensen's greatest strength is how personable he is. The whole infertility process was new for us, i.e. our first cycle/doctor/appointments. He took the time every appointment to thoroughly explain what was going to happen, what we should expect, what typical results would be, and how they would deal with atypical results. This was evident in the appointments up to and including the egg retrieval. Dr. Christensen did a walk through of how the egg retrieval day would go several appointments prior. Then a two days prior, he covered it again with specific attention to how my follicles were progressing, how long they anticipated the appointment to take, and how many eggs they hoped for. He has adjusted my medications to lower amounts to focus on egg quality versus quantity, and told us they hoped to retrieve 5-15 eggs. Day of retrieval, Dr. Christensen met with us before heading to the procedure room, made sure we were ready, asked about any more questions, and seemed just as happy for us to have made it to this day as we were. The procedure (before I fell asleep) was professional and scripted, and Dr. Christensen checked on me frequently. It was very reassuring as the nurses prepped the room. As soon as the procedure was over/I awoke, Dr. Christensen was there, big smile on his face to tell me they had retrieved 23 eggs. But, he also cautioned and took proactive measure to help prevent OHSS as he suspected based on the number I may struggle with it (I did, but not nearly as bad because of the extra care and proactive medications he prescribed). This was the level of care, attention, and investment Dr. Christensen showed throughout our treatment!
What's one piece of advice would you give a prospective patient of Steffen Christensen at Sanford Fertility and Reproductive Medicine?
Do not be afraid to ask the blunt questions - he's okay to see you cry. He can handle dealing with hormonal/emotional type questions. Don't downplay if you are experiencing mood swings, he's very sensitive to how you react to various medications, and wants to minimize the unnecessary effects as much as possible.
Describe the protocols Steffen Christensen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
Our overall plan was to first try 3 or so rounds of IUI, and if they were unsuccessful, then to discuss further options. During the IUI cycles, Dr. Christensen chose to use Femara, as in his experience it had better results with PCOS patients. After 2 unsuccessful IUI cycles, Dr. Christensen was the first to suggest our efforts would be better spent exploring IVF than to continue with unsuccessful IUIs. He used how I reacted to the medications during the IUI to predict which IVF medications and dosages to use. He elected to use 150 units of Menopur and 150 units of Gonal F for the IVF cycle. Being I was growing more than 20 follicles, he lowered the Gonal F to 75 units mid cycle to lessen the number of follicles producing eggs. He explained over crowding can cause lower quality eggs, and quality was better than quantity. He prescribed Ganirelix to prevent ovulation, and a Lupron and HCG trigger. Results were 23 eggs retrieved. 18 mature. 14 fertilized through ICSI (due to male factor low mobility) and frozen. We elected to do PGS (our choice, no pressure from the clinic or Dr. Christensen), and 5 tested normal.
Describe the costs associated with your care under Steffen Christensen at Sanford Fertility and Reproductive Medicine.
2018 Projected Costs (All provided up front to every patient prior to care) Trial Transfer - $566 Cycle Monitoring - $3921 Egg Aspiration with ICSI - $6622 Freezing of Embryos (up to 4) - $1995 Thaw & Transfer of Embryo - $4126 Post IVF Cycle - $442 Additional Embryo Freeze - $200 each PGS (14 embryos) - $3800
Describe Steffen Christensen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
We elected to do a single transfer for a number of reasons. First, my age and health were big indicators to contribute to a healthy pregnancy, as well as no previous miscarriages. Second, the embryo physical grade and genetic results indicated high quality. Lastly, the trial transfer was very successful and no problems for actual transfer were anticipated. Dr. Christensen felt that a transfer of multiple would result in a multiples pregnancy. He was very concerned about the health of the pregnancy as well as the health of the mother, and urged us to transfer a single embryo. We agreed.
10
Doctor
Steffen Christensen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Other
2
I had really horrible experinces with the US techs and a couple nurses [at Sanford Fertility]. One nurse in particular, Mandy, is so terrible. Through my miscarriages/ectopic she was very demeaning, cold and belittled my concerns. She treated me as if I was an annoyance. She didn't acknowledge my pregnancies as such because I was so early (4-5 wks). She never gave me time to ask questions on the phone. She would reply to my messages to Dr. VonWald without even consulting her. US techs are cold. They very casually tell me they see nothing in my uterus when I had be trialing for weeks with positive preg tests and fluctauing hcg levels... that is sensitive info to divulge so carelessly to which I sobbed with no compassion on their part.
+ Read more
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Other
2
Describe your experience with Sanford Fertility and Reproductive Medicine.
They are pretty flexible at getting you in for US and testing. They were not very timely with results, appt times, etc... Also, several times O was waiting on the waiting room there were children. I know it is maybe not realistic, but man would it be nice to not have to stare at a child when you are about to find out you miscarried.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Tiffany is smart and kind, but we have only met with her twice in tje year we have been there. The rest of the staff is very rude (Mandy, RN), cold and demeaning (with the exception of Shanna Kontz--she is great). I never felt like anyone does any extra digging to uncover my specific cycle trends, ovulation, hormone patterns, etc. I also feel as though I have to advocate for myself/husband a lot because they are terrible at keeping you updated and addressing questions.
Describe your experience with the nursing staff.
I had really horrible experinces with the US techs and a couple nurses. One nurse in particular, Mandy, is so terrible. Through my miscarriages/ectopic she was very demeaning, cold and belittled my concerns. She treated me as if I was an annoyance. She didn't acknowledge my pregnancies as such because I was so early (4-5 wks). She never gave me time to ask questions on the phone. She would reply to my messages to Dr. VonWald without even consulting her. US techs are cold. They very casually tell me they see nothing in my uterus when I had be trialing for weeks with positive preg tests and fluctauing hcg levels... that is sensitive info to divulge so carelessly to which I sobbed with no compassion on their part.
What specific things went wrong at Sanford Fertility and Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Tiffany is very smart, but doesn't break things down well for non medical people. She doesn't have the absolute warmest bedside manner. I struggled to feel as though she was as invested in my journey as I was. Though maybe not intentional I always felt like a number. My husband and I have seen Tiffany in clinic (over the year we have undergone treatment) twice (once because I semi demanded to)... it gets frustrating always seeing NPs and hearing back from nurses.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Be a self advocate. Do not be afraid to ask questions/seek clarification (not matter how annoying you think you are being) and demand good service and communication.
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
Clomid or letrazole day 3 through 7. Menopur day 9. US and trigger shot. IUI day after.
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
Our insurance on covered some diagnostic testing. So all genetic testing, intra cycle ultrasounds, medication (oral and injectables), copays for each an every visit and all ART procedures were out of pocket. The have a finance guy, Tyler, who was EXTREMELY unhelpful. I am still not exactly sure what his job is as he didn't help us with understand our insirance coverage or working with our insurance.
2
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
23 - 24
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Other
10
This clinic [Sanford Fertility and Reproductive Med] is amazing From the front desk to the lab. One of the ladies that checks you in always calls you by your name and ask how everything is going. They take you back with in a timely manner. I can't say enough good things about this team... Dr. Vonwalds nurse was so very nice! She answered all our questions and took us to other appointments we needed to be at. She Always had a smile on her face and responds to portal messages quickly. She also loved the green bay packers and she talked to us about our game coming up that weekend.
+ Read more
Age
23 - 24
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Other
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
This clinic is amazing From the front desk to the lab. One of the ladies that checks you in always calls you by your name and ask how everything is going. They take you back with in a timely manner. I can't say enough good things about this team. Each one has been apart of my journey and when I finally get to hold my miracle I can thank them. They all work as one big team.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
When we first went to see Dr.Vonwald I was so nervous. Could I have kids could I not have kids. Can we even afford these treatments. We were taken back by her nurse and she had the biggest welcoming smile. After we got checked in it was time to meet Dr.Vonwald. She walked in the door and immediately introduced herself to my husband and I. She had asked me about my history she did not interrupt me when I was telling my story instead she was making eye contact with me. Some doctors type and take notes and all she seemed to do was listen. Then she went through the history she knew about me. The reason she made me feel human is because she listened and cared about my feelings and my thoughts. With her being a fertility doctor it isn't your favorite doctor to see but, I love the days I get to see her. She makes me feel like I can do this and have faith in myself.
Describe your experience with your nurse at Sanford Fertility and Reproductive Medicine.
Dr. Vonwalds nurse was so very nice! She answered all our questions and took us to other appointments we needed to be at. She Always had a smile on her face and responds to portal messages quickly. She also loved the green bay packers and she talked to us about our game coming up that weekend.
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Dr.Vonwald is one of the nicest doctors I have met. She is so kind and caring and really looks out for your wellbeing. We recently went in for a regroup with her and she didn't say you need to lose weight for this to work She asked what she could do to help. I was so happy she asked to help and it showed she really cared about me and wants it to work. During our first round she explained everything every step and what would happen we even knew what to do after two failed rounds. My husband is traveling for work and he expressed his concern to her and she replied I will do what I can to make her ovulate when you are home. She went way out of her way for us to me that was the best feeling. She is always fighting for her patients.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Go in with an open mind you are in the best care possible and she wants to see you succeed. Ask Questions take a note book in like I did you will get a lot of information. Really listen to what she has to say.
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
She used letrozole with a steroid because of my thin lining and a trigger shot. Second round she used the letrozole with a steroid three shots of Menopur trigger shot and progesterone pills.
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
Lab work, Ultra sound, Pharmacy, HSG, office cost
10
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Unexplained
10
The care and treatment areas are top notch [at Sanford Fertility & Reproductive Med]. Clean facilities, have a nice workflow through appointments. Weakness: billing!! Very confusing and not able to really produce a statement of where my money had gone. My insurance was paying for some services and I met my deductible, but my self pay part did not adjust accordingly. Did. It make sense to me that i had to pay all of the cost up front, but then in addition had to pay to meet my deductible
+ Read more
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Unexplained
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
The care and treatment areas are top notch. Clean facilities, have a nice workflow through appointments. Weakness: billing!! Very confusing and not able to really produce a statement of where my money had gone. My insurance was paying for some services and I met my deductible, but my self pay part did not adjust accordingly. Did. It make sense to me that i had to pay all of the cost up front, but then in addition had to pay to meet my deductible
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
Very kind and caring, spent time with us and answered our questions
Describe your experience with the nursing staff.
Excellent nursing staff!! Very prompt in answering my questions and calling with results.
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
I really liked Dr Hansen and enjoyed seeing him. He takes his time and answers questions. He is very knowledgeable. My biggest complaint is you rarely see the doctors at this clinic, you usually see the mid levels who are very nice and also do a good job.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
Be prepared for you appointments. Do your research, and ask questions about your treatment plan.
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
The first cycle was long Lupron cycle which was a complete bust. I had one egg retrieved with was found to be abnormal with pGS testing. They felt that the birth control prior to starting meds may have contributed to the outcome. My second cycle was a antagonist with growth hormone. Although it I did not respond well to this either we did have 5 eggs retrieved and fertilized with icsi. We were very anxious that only one of those eggs tested normal but we were able to proceed with transfer! We consider ourselves extremely fortunate to have had a successful transfer, a healthy pregnancy and a perfect baby boy!
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
Majority of services were self pay
Describe Keith Hansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
Prior to starting the process the clinic was pretty clear that they encourage single embryo transfer
10
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor, Other, Unexplained
9
My clinic [Sanford- Sioux Falls] is very small and I had a lot of the same nurses all the time even though I was not assigned one specifically. I feel that they make every patient feel special and cared for. They learn names quickly and seem to become invested in their lives and interests. Thoughout our time there there has been many more downs there have been ups and I have no doubt that they feel the pain of their patients and are cheering them on in the background
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Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor, Other, Unexplained
9
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinic is a separate building away from the hospital so it offers a lot of privacy. One thing that I do appreciate is they have a sign on the door asking patients not to bring children. They know this is an emotional experience for us and babies and small children may be hard for some patients to see while they are there.. the staff at Sanford in Fargo is also great. In the two years I have been going there I have seen little to zero turn over. Honestly I do not have to many things to say about weaknesses minus the cost. I feel like what they charge is above the average but being in North Dakota we do not have to many other options unless we want to travel. They do however offer some financing programs for patients. I believe this is a relatively new offering there so I did have to ask a lot of questions to get clarity on exactly what is covered under the loan company and what I am responsible for.
During treatment, were you treated like a number or a human with Kristen Cain at Sanford Fertility and Reproductive Medicine?
With my clinic there are 3 doctors you can see during your fertility treatments but my personality meshed the best with dr Cain. She is a very compassionate yet straight to the point lady which I appreciate. This is a very emotional experience and I found some other doctors mad me more emotional which I didn’t necessarily like since I like to show my emotions in private. Dr Cain is very straight to the point and answers and explains any questions that we have. I feel like she genuinely cares and will do anything to help her patients yet she doesn’t cross any emotional boundaries.
Describe your experience with the nursing staff.
My clinic is very small and I had a lot of the same nurses all the time even though I was not assigned one specifically. I feel that they make every patient feel special and cared for. They learn names quickly and seem to become invested in their lives and interests. Thoughout our time there there has been many more downs there have been ups and I have no doubt that they feel the pain of their patients and are cheering them on in the background
How was your experience with Kristen Cain at Sanford Fertility and Reproductive Medicine?
With my clinic there are 3 doctors you can see during your fertility treatments but my personality meshed the best with dr Cain. She is a very compassionate yet straight to the point lady which I appreciate. This is a very emotional experience and I found some other doctors made me more emotional which I didn’t necessarily like since I like to show my emotions in private. Dr Cain is very straight to the point and answers and explains any questions that we have. I feel like she genuinely cares and will do anything to help her patients yet she doesn’t cross any emotional boundaries. I do understand how some people may choose another doctor at my clinic if they want someone more “warm and fuzzy”. Don’t get my wrong DR Cain is extremely compassionate and I truly feel like she is invested in us and She is definitely my style of doctor but may not be the first choice for others.
What's one piece of advice would you give a prospective patient of Kristen Cain at Sanford Fertility and Reproductive Medicine?
She will speak to you as an equal so if you do not understand anything or have questions on certain terms or procedures please ask. She is very good at explaining any questions that we have bc there were times we did not understand terminology, medicine, or what the next steps were.
Describe the protocols Kristen Cain used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
I do not remember specifics with regards to the exact dosages and medicine. What I do know is that my clinic keeps a very close eye on me and my levels. I never felt like I was not being cared for or monitored. They do recommend accupuncture during your IVF transfer and she was very willing to research the specifics behind it for me.
Describe the costs associated with your care under Kristen Cain at Sanford Fertility and Reproductive Medicine.
I cannot recall the exact cost of the iui procedures because they were covered under insurance at that time. For our IVF cycle I believe not including medicine it was around 20k for an egg retrieval and 2 frozen transfers.
10
Doctor
Kristen Cain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Other
10
They were all great ladies [the nurses at Sanford Fertility and Reproductive Medicine]...They all answered my questions I had over the phone or online. When my first results came back negative one nurse cried with me. I felt like I was family... I've never had any problems. The nurses and doctors are so thoughtful and kind. Even the receptionist knew me by name. I have seen both Dr. Von Wald and Dr. Hanson they are both amazing people and doctors. They will take the time to talk to you about anything you need.
+ Read more
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
I've gone to Sanford my whole life. I've never had any problems. The nurses and doctors are so thoughtful and kind. Even the receptionist knew me by name. I have seen both Dr. Von Wald and Dr. Hanson they are both amazing people and doctors. They will take the time to talk to you about anything you need.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Every doctor I had seen knew me by my face. They helped me understand everything that was going on, and they helped me when I found out the blood tests came back negative. I felt like family.
Describe your experience with the nursing staff.
They were all great ladies. My very first meet with the nurses, one of them forgot that I was waiting for her to come back. I did understand that people get busy though. They all answered my questions I had over the phone or online. When my first results came back negative one nurse cried with me. I felt like I was family.
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Having her as my doctor was a wonderful experience. She was very straightforward and kind. As stressful as all the doctor visits I had, and all of the injections, patches and pills, I never felt alone. I hope no-one I know will have to go through this hardship. But I would recommend her in a heartbeat.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Don't be scared. You may feel alone, but you're not. I was treated so greatly at sanford, I know you will be too!
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
My retrieval and first transfer went okay. I was on gonal-f, menopur, lupron at the beginning. I did have to increase my menopur once for the cycle. I took progesterone in oil shots after the transfer along with an estradiol patch. My second transfer was with progesterone in oil, and estrogen pills three times daily.
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
Most of it was covered under my insurance, but I needed another shot of gonal-f and that was 300 out of pocket because I maxed my prescription cost from my insurance. My second transfer was about 100 dollars all together.
Describe Tiffany Von Wald's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
My doctor said for the first transfer, they'd strongly recommend one embryo. For the second transfer they were okay with 2 embryos because they had been frozen.
10
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
PCOS, Other
9
Most of the staff [Sanford Fertility & Reproductive Med] is pretty awesome. The front desk people are always super friendly and helpful. The biggest weakness I would say are the financial people. You pay for everything up front, but they don't transfer the credits to your outstanding bills. I had to call because I had an almost $9,000 past due bill while $11,000 credit sat on my account. It was frustrating.... There are some nurses who you just "click" with moreso than others. I preferred the nurses who went through stuff slowly. It's a lot to digest and process, so the ones who seemed more personally interested made for better experiences.
+ Read more
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
PCOS, Other
9
Describe your experience with Sanford Fertility and Reproductive Medicine.
Most of the staff is pretty awesome. The front desk people are always super friendly and helpful. The biggest weakness I would say are the financial people. You pay for everything up front, but they don't transfer the credits to your outstanding bills. I had to call because I had an almost $9,000 past due bill while $11,000 credit sat on my account. It was frustrating.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Our situation was kind of unique. I felt silly filling out paperwork and claiming to have infertility issues when we had only tried to get pregnant one time and had gotten pregnant one time. Our issue was primarily genetics and creating a healthy baby vs being able to have a baby. She was always willing to answer my questions and concerns, and she always made it a point to ask us about our daughter when we started seeing her to discuss new treatment for our last remaining embryos. Dr Von Wald has always been forthcoming with honesty regarding odds, treatment options and her recommendation, but she has never shoved that upon us.
Describe your experience with the nursing staff.
The staff is pretty small and you see them all so often that it's nice to get to know them. There are some nurses who you just "click" with moreso than others. I preferred the nurses who went through stuff slowly. It's a lot to digest and process, so the ones who seemed more personally interested made for better experiences.
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Dr Von Wald is a straight shooter in my experience. If you ask her a direct question, she will give you a straight answer. That can come off as not the warmest of interactions, but she does show compassion. When we were in the process of miscarriage, I actually proposed we do another round of retrieval to her. She agreed because of my good response the first time. When we didn't know how many embryos to transfer, she told us the risks and how we could make the best decision for our situation.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Ask the direct questions if you want the answers. She is realistic and will tell you that her goal is to get you pregnant, and keep you pregnant.
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
We did IVF with PGS testing. I believe I was on a standard IVF regimen, with birth control followed by lupron and stimulation meds for approximately 10 days. for transfer, I had birth control with lupron and estrogen and Progesterone. The first time, I don't think I was on enough progesterone so the second time I was put on suppositories as well as the shot.
Describe your experience with your monitoring appointments at Sanford Fertility and Reproductive Medicine.
They were awesome about monitoring. I lived an hour away, so would have to drive down to be monitored. They were able to schedule around most convenient times for me, which happened to be right away at 7am. It was awesome. And they had people available on Saturday for appts if needed
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
Our insurance covered most of the services (with the exception of the retrieval and transfer), so when we were quoted the first time out of pocket, we had to Shell out more money than the entire procedure cost. The second time, I made them factor in those costs and it was still roughly $1500 over what we ended up needing.
Describe Tiffany Von Wald's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
Von Wald would always tell us they advise to transfer one to give us as many opportunities to have a success while also not producing multiples. We have opted to transfer two every time, and even after the birth of our child... We will transfer two again. She has said she agrees with our rationale. I would say that she definitely suggests the recommendation, but will adjust per situation.
8
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
They [Sanford Fertility] are Very easy to work with. They make it so easy to schedule appointments. By the 2nd visit I was greeted by my first name!! All the staff are great. They always keep you informed of delays in appointments if there are any but usually there are not. The waiting room is very nice.... [Nursing Staff] Very knowledgeable. I Always receive a call back or return message back within the hour. Love them all. Very caring and compassionate
+ Read more
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
They are Very easy to work with. They make it so easy to schedule appointments. By the 2nd visit I was greeted by my first name!! All the staff are great. They always keep you informed of delays in appointments if there are any but usually there are not. The waiting room is very nice.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Human!!! Very caring. Greated by name at every visit. Great communication!!
Describe your experience with the nursing staff.
Very knowledgeable. I Always receive a call back or return message back within the hour. Love them all. Very caring and compassionate
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
I love that she is down to earth. She understands that this is difficult, time consuming and expensive. I also travel almost 3 hours one way for appointments and she was great about doing as many things at home or scheduling things for the same day when I was seeing her. You don't get to see her every time and I'm ok with that but I knew she looked at everything even when I didn't see her.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Spend time with her, ask questions, let her know your concerns, ask every question you have, do you own research and go to her with everything
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
First we did 3 IUIs that resulted in 2 pregnancies, 1st ivf cycle was a long lupron cycle, 2nd was a gentle cycle without lupron and my 3rd was more of a mini ivf cycle that we did oral meds with menopause. My last 2 cycles resulted in pregnancies. Unfortunately my 4 pregnancies ended in losses due to chromosome issues which we knew would be an issue because of my age/eggs
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
In SD we do not have infertility coverage so the cost is significant. My insurance was billed for most of the initial testing but most is not covered. They have a billing expert right there in the office that will meet at anytime and he is great. They do not finance through the office but there are several different option for financing.
Describe Tiffany Von Wald's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
She is always willing to discuss this with me. With my IVF we did 2 3 day embryos because of my age but we discussed at length the risks and benefits of 1 vs 2
10
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.

7
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
7
The front desk lady [at Sanford Fertility and Reproductive Med], Stacy is awesome!! She remembers who you are even if several months have passed and is super fun to talk to. One thing I would change is making sure that there is 1 nurse or 1 doctor providing a patient information. It was frustrating when we would be told different things by different doctors/nurses.
+ Read more
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
7
Describe your experience with Sanford Fertility and Reproductive Medicine.
The front desk lady, Stacy is awesome!! She remembers who you are even if several months have passed and is super fun to talk to. One thing I would change is making sure that there is 1 nurse or 1 doctor providing a patient information. It was frustrating when we would be told different things by different doctors/nurses.
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
Sometimes we felt as if they were trying to boost their success rate and not so much caring for each individual. We have found over time, this has gotten better and they are more empathetic.
Describe your experience with your nurse at Sanford Fertility and Reproductive Medicine. (Assigned nurse: Amy)
I can say without hesitation that we had nurses we preferred over others. The ones we enjoyed had been funny, emphathetic and just plain awesome!
What specific things went wrong at Sanford Fertility and Reproductive Medicine?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
When we started fertility treatments, we did not know what to expect and unfortunately found that there were many surprises along the way that were not described to us. When we are investing a lot of time and money, we expected nothing but the best. I will say though that since we are starting IVF treatments, we have had a much more positive experience so far (we are in the early stages of this process. Dr. Hansen was empathetic and even made us laugh to ease the tension.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
Make sure you are prepared with questions and do not be afraid to ask them and push for answers.
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
We did 4 rounds of IUI. The first, we took no medication. The following, my wife took Chlomid and then also a trigger shot. By rounds 3-4 we were still doing chlomid but changed to a double trigger as one of the cycles resulted in early ovulation and a delayed period by about 2 weeks
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
Our insurance does not cover any portion of this so it was all out of pocket. We paid for several tests, medications and the actual procedure. I would say each round of IUI cost is around 3-4K with our first round of IVF being around 20k.
Describe Keith Hansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
We are gearing up for IUI and plan to do a multiple embryo transfer.
6
Doctor
Keith Hansen
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
5
Sometimes I found the nursing staff [at Sanford] to be uninformed and not instill very much confidence. At other times I found them helpful - but they are usually very responsive at least...The clinic is pushing through a lot of patients and this seems to lead to staff not really knowing your case very well from one appointment to the next...The clinic's default is to have a CNP make treatment decisions. And I often felt as though my treatment plan was forgotten from one appointment to the next.
+ Read more
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
5
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinic is pushing through a lot of patients and this seems to lead to staff not really knowing your case very well from one appointment to the next.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
It is very difficult to actually get Dr. Von Wald's advice or recommendation. The clinic's default is to have a CNP make treatment decisions. And I often felt as though my treatment plan was forgotten from one appointment to the next. However, I did appreciate a call on a Saturday from Dr. Von Wald changing the course of treatment from what the CNP had directed. She was only reviewing my plan because I had an appointment booked with her for the following week. So I learned that it was very important to be proactive and demand meetings with her.
Describe your experience with the nursing staff.
Sometimes I found the nursing staff to be uninformed and not instill very much confidence. At other times I found them helpful - but they are usually very responsive at least. I just had to push back to make sure they'd checked with Dr. Von Wald when they provided advice.
What specific things went wrong at Sanford Fertility and Reproductive Medicine?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
I was happy with my meetings with Dr. Von Wald but recognized that she is extremely busy and that she probably wasn't as involved with my course of treatment as I would have liked. I chose her, not the NPs, but unfortunately I usually dealt with the NPs. She also had very little to offer me in the way of treatment and explanation of recurrent pregnancy loss. I don't think this is her specialty. Although she is busy, she never rushed me through my discussions with her and welcomed most of my questions. She was somewhat dismissive of a couple of concerns I had, such as about MTHFR. But ultimately she agreed to test me for it.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Know that she is extremely smart and you can trust her, but that you may not be able to deal with her as often as you expect. And you will need to push back if you are doubting the advice you get from Angie or Shanna, and request that they confirm with Dr. Von Wald.
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
She prescribed Letrozole at the lowest dose for the first cycle without results. So in the second cycle she doubled the dose and added a trigger shot. This did not lead to pregnancy. In the third cycle, she took the same approach to the Letrozole but recommended an earlier ultrasound and subsequent trigger shot. This protocol resulted in pregnancy but ended shortly thereafter as a chemical pregnancy.
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
I paid for the medications, visits, and procedures and the clinic ran everything through insurance.
6
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
7
I feel they [Sanford Repro Med] could be more aggressive with treatment, forthcoming with information and communication, and clear with clients.... Insurance paid for most of our appointments but not her office visit fees ($250ish). Our insurance does not pay for IVF...which we were quoted around $20,000.... I had a bout with pneumonia and was scheduled for a uterine polyp removal surgery. Unfortunately, the night before the surgery was cancelled by the anesthetist due to the recent pneumonia diagnosis (which I was healed from at the time).
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
7
Describe your experience with Sanford Fertility and Reproductive Medicine.
I feel they could be more aggressive with treatment, forthcoming with information and communication, and clear with clients. They did a good job with diagnosing but I feel we’re no further today than we were 15-months ago.
During treatment, were you treated like a number or a human with Kristen Cain at Sanford Fertility and Reproductive Medicine?
Dr. Cain was very pleasant and always answered our questions as they arose. I feel she/her office could have reached out to us more though. We were last there in October 2017 and haven’t heard from them since. I feel like once we were presented with IVF being our only option and we needed time to secure funding they completely forgot about us.
Describe your experience with the nursing staff.
Always friendly and helpful.
What specific things went wrong at Sanford Fertility and Reproductive Medicine?
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Kristen Cain at Sanford Fertility and Reproductive Medicine?
She’s a very pleasant doctor and always answered questions in a manner that was helpful and informative. I just feel like we’ve been forgotten since our last visit. We almost always had to recount who we were and what we’d done in the past at every visit.
What's one piece of advice would you give a prospective patient of Kristen Cain at Sanford Fertility and Reproductive Medicine?
Keep in touch with clients more. This is a difficult road and feeling forgotten doesn’t make us too eager to come back.
Describe the protocols Kristen Cain used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
We have yet to start working with a lot of medications. To date I’ve had a lot of bloodwork, a saline sonogram, a uterine polyp removal, and several visits. My husband has had two semen analyses. That’s about it
Describe the costs associated with your care under Kristen Cain at Sanford Fertility and Reproductive Medicine.
Insurance paid for most of our appointments but not her office visit fees ($250ish). Our insurance does not pay for IVF...which we were quoted around $20,000.
Describe Kristen Cain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
We only ever spoke with a financial counselor about this...not Dr. Cain.
8
Doctor
Kristen Cain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Kristen Cain at Sanford Fertility and Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
I would send anybody to this clinic [Sanford Fertility and Repro Med]. Everyone from the receptionist to the ultrasound techs to the Doctors are warm, comforting and compassionate. They truly want a positive outcome from every person....They were always comforting and compassionate. Made sure all of our questions were answered every visit and comfortable with the treatment.... They remembered who you were and what you've been through.
+ Read more
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Race
European, Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
I would send anybody to this clinic. Everyone from the receptionist to the ultrasound techs to the Doctors are warm, comforting and compassionate. They truly want a positive outcome from every person.
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
All the staff were very warm and comforting. They remembered who you were and what you've been through.
Describe your experience with your nurse at Sanford Fertility and Reproductive Medicine. (Assigned nurse: Angela Schmidt)
They were always comforting and compassionate. Made sure all of our questions were answered every visit and comfortable with the treatment.
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
He was very knowledgeable and understanding. Answered all of my questions fully so both I and my husband could understand the situation and procedures. We had already been through a lot before going to Dr. Hansen and felt like he was the right choice for us.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
Dr. Hansen truly cares for each patient.
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
We first started out on lower dose Letrozole, that wasn't producing what he wanted so we increased the doasge and I had started feeling nauseous so they also included a medication to help with that. Tried that for a couple cycles before moving on to IUI. We also switched to Clomid when starting the IUI cycles. After that resulted in no pregnancy after a couple cycles we agreed that it was best to do a diagnostic laparoscopy in which they found endometriosis. After my body healed we went back to IUI with no pregnancy after a couple more cycles they recommended moving on to IVF.
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
I thought the costs were reasonable. Our insurance did not cover a lot but I knew that going into treatment. I thought the price of IUI was fair.
10
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Keith Hansen at Sanford Fertility and Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

5
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
Male Factor, Unexplained
5
It's [Sanford Fertility and Reproductive Med] the only option here. It's a nice clinic and the staff is kind, and I know the associated hospital is top quality, but there doesn't feel like much choice involved. A little competition migbt increase their customer service. Dr. Hansen is the biggest weakness, he had a myopic approach.... We were upfront about not wanting IVF and I mentioned if we were ever to change our mind I wouldn't want to have excess embryos on hand or have a quad pregnancy. He very matter of factly stated to make the procedure cost effective for couples like us, large egg retrevials and multiple embryo transfers were necessary to avoid the cost of multiple procedures and to increase success rates. He didn't care about our comfort or morality, just cost.
+ Read more
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor, Unexplained
5
Describe your experience with Sanford Fertility and Reproductive Medicine.
It's the only option here. It's a nice clinic and the staff is kind, and I know the associated hospital is top quality, but there doesn't feel like much choice involved. A little competition migbt increase their customer service. Dr. Hansen is the biggest weakness, he had a myopic approach.
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
We were very upfront about our limits and what were wanted to avoid. He pushed right through those. He was only willing to try IVF, he had no other suggestions or options for us. He wouldn't consider and alternate route.
Describe your experience with the nursing staff.
They were kind and efficient.
What specific things went wrong at Sanford Fertility and Reproductive Medicine?
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
He was direct and easy to understand. He was also motivated toward success. But he didn't listen to what we wanted and he refused to dig deeper and seek a solution that didn't include IVF. In Sioux Falls you can't get IUI anywhere else ananywhere else and it felt like he knew he had the power to dictate our treatment plan.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
If you have limits see Van Wold instead. Always plan for IVF to be a part of his plan of action.
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
We didn't get to move forward with treatment. He wouldn't sign off on a medicated cycle or IUI. He wouldn't let us try anything except IVF, even though our test results are very controversial as to their conclusivness. We also told him we aren't comfortable with IVF and ignored that.
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
I don't remember. A couple hundred dollars I think. Billing was pretty easy, the sperm analysis billing was weird. If you paid right away you got a huge discount but I didn't pay Sanford, it was a 3rd party.
Describe Keith Hansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
We were upfront about not wanting IVF and I mentioned if we were ever to change our mind I wouldn't want to have excess embryos on hand or have a quad pregnancy. He very matter of factly stated to make the procedure cost effective for couples like us, large egg retrevials and multiple embryo transfers were necessary to avoid the cost of multiple procedures and to increase success rates. He didn't care about our comfort or morality, just cost.
4
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Keith Hansen at Sanford Fertility and Reproductive Medicine.

5
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, PCOS, Uterine Fibroids
5
The clinic [Sanford Fertility] is very friendly, efficient, and easy to work with. A few things that I would say our the weaknesses were they don't always read the charts before meeting with the patient. I had to multiple times remind them of my history and remind them of the protocol that we were using.... We paid for 1 round of IVF with ICSI, all of the testing, monitoring, and medication and it was around $23,000.... I got frustrated that I had to keep correcting my protocol with them or the fact that I only have 1 ovary.
+ Read more
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS, Uterine Fibroids
5
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinic is very friendly, efficient, and easy to work with. A few things that I would say our the weaknesses were they don't always read the charts before meeting with the patient. I had to multiple times remind them of my history and remind them of the protocol that we were using.
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
He took time to listen to my concerns and answer my questions without it seeming like a chore.
Describe your experience with the nursing staff.
I got frustrated that I had to keep correcting my protocol with them or the fact that I only have 1 ovary.
What specific things went wrong at Sanford Fertility and Reproductive Medicine?
  • Provided conflicting information
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
I loved how honest Dr. HANSEN was. He took time to explain what was and going to happen. Even if he didn't know an answer he tried to find an answer. He made me safe and with 3 surgeries done with him not including the fallopian test and multiple ultrasounds. He always stayed up beat and positive which kept my spirits up.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
It's ok to ask questions. He will answer them and make sure you are comfortable.
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
We did a lower dose IVF with one ovary and PCOs he did not want to over stimulate. No birth control was used. It yeilded 7 eggs. 5 embroyos, 2 transferred and the remaining died before freezing. It was a negative pregnancy test.
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
We paid for 1 round of IVF with ICSI, all of the testing, monitoring, and medication and it was around $23,000.
Describe Keith Hansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
They would at most transfer 2 for my age.
9
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Keith Hansen at Sanford Fertility and Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

1
Age
34
Treated
2017
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
Other, Unexplained
1
I was billed for over $1000 of services that I didn’t receive. The clinic never apologized but after I challenged this, they did refund the money. I never felt that any of the doctors understood my case or took the lead in developing a treatment protocol because I would often see a different doctor from visit to visit. This clinic missed an important that a consult with another clinic picked up on at the first consult. I wonder if the treatments at Sanford didn’t work because they didn’t have the correct diagnosis.
+ Read more
Age
34
Treated
2017
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Other, Unexplained
1
Describe your experience with Sanford Fertility and Reproductive Medicine.
I was billed for over $1000 of services that I didn’t receive. The clinic never apologized but after I challenged this, they did refund the money. I never felt that any of the doctors understood my case or took the lead in developing a treatment protocol because I would often see a different doctor from visit to visit. This clinic missed an important that a consult with another clinic picked up on at the first consult. I wonder if the treatments at Sanford didn’t work because they didn’t have the correct diagnosis.
During treatment, were you treated like a number or a human with Stephanie Dahl at Sanford Fertility and Reproductive Medicine?
Was rude when needed to call on call. Respectful and personable in clinic.
Describe your experience with the nursing staff.
Nursing staff were generally prompt in replies to messages. One nurse was somewhat rude when rooming me.
What specific things went wrong at Sanford Fertility and Reproductive Medicine?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to consider drug intolerance
How was your experience with Stephanie Dahl at Sanford Fertility and Reproductive Medicine?
Was unreasonably optimistic and quoted statistics that were incorrect. Explained risks of treatments and was empathetic. Didn’t have good continuity of care due to clinic set up, which made it difficult to develop rapport with individual providers.
What's one piece of advice would you give a prospective patient of Stephanie Dahl at Sanford Fertility and Reproductive Medicine?
Check your bill carefully to determine if you have had the services you are being billed for.
Describe the protocols Stephanie Dahl used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
Clomid, has hyperstimulation with it, cycle was cancelled
5
Doctor
Stephanie Dahl
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
26 - 31
Treated
2012 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
9
They [Sanford - Sioux Falls] are very welcoming, accommodating and give you to knowledge you need. The scheduling of appointments is sometimes hard. They have a full schedule...15,000-18,000 with medications included in that...[Nurses] Friendly. Super easy to ask questions and always responsive. Didn't make you feel out of place. Made you feel like you were right at home and so passionate!! 😄 Cared about how doing and YOU
+ Read more
Age
26 - 31
Treated
2012 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
9
Describe your experience with Sanford Fertility and Reproductive Medicine.
They are very welcoming, accommodating and give you to knowledge you need. The scheduling of appointments is sometimes hard. They have a full schedule.
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
Very friendly, talks real but not over your head. Gives the perfect amount of info! Makes you welcomed
Describe your experience with the nursing staff.
Friendly. Super easy to ask questions and always responsive. Didn't make you feel out of place. Made you feel like you were right at home and so passionate!! 😄 Cared about how doing and YOU
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
He is so welcoming. Friendly. Makes you feel at ease and not nervous. Easy to talk to and ask questions. Does not talk over your head!! Gives great info but not too much info. Explains risks but not in a scary way
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
He is great!! You will feel right at home!
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
We tried clomid with times intercourse for 4 cycles. No pregnancies. Keith recommend us to try another route by gave us the option to be as aggressive as we liked. We tried 3 IUI's with clomid. No pregnancies. We didn't want to continue to waste time and money and he said if we were ready then IVF next route. We did shots along with IVF. We conceived on first round!
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
15,000-18,000 with medications included in that.
Describe Keith Hansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
He told us it was our choice. Due to age and our history. Unexplained infertility, he seemed like 2 was a good options for us. He doesn't recommend over 2
10
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
28 - 31
Treated
2014 - 2017
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS, Unexplained
9
Ultrasounds/clinic visits [at Sanford]-500$ a time IVF process 12,000 w/o meds ICSI- 2000 Genetic testing 4500 Iui 800 Saline infused ultrasound 800...They [nurses at Sanford] are all the most warm hearted, wonderful, cry with you, laugh with you, sit with you for hours people...They have expanded they're clinic to help accommodate the rising infertility issues. More staff, more rooms, ect
+ Read more
Age
28 - 31
Treated
2014 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS, Unexplained
9
Describe your experience with Sanford Fertility and Reproductive Medicine.
They have expanded they're clinic to help accommodate the rising infertility issues. More staff, more rooms, ect
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
Dr. Hansen would sit and talk to us for hours and answering all our questions we had. He treated us like we were family.
Describe your experience with the nursing staff.
They are all the most warm hearted, wonderful, cry with you, laugh with you, sit with you for hours people.
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
Dr Hansen is very sympathetic person. He wants the best results for every single patient of his. He would explain things to us in ways we could understand. He also has a way of making us relax in a stressful process.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
Ask questions, he will sit for hours until you have no more questions. He will never make you feel like he is in a hurry and needs to be somewhere else.
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
I was diagnosed with PCOS, so I produce a lot of eggs. he had me on a protocol to produce less eggs but of higher quality. Instead of a ton of eggs at Ok-ish quality.
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
Ultrasounds/clinic visits-500$ a time IVF process 12,000 w/o meds ICSI- 2000 Genetic testing 4500 Iui 800 Saline infused ultrasound 800
Describe Keith Hansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
dr. Hansen, my husband and I all decided together to do 1 embryo transfers based on the high quality embryo and genetically tested normal to help reduce multiples or miscarriages.
10
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Keith Hansen at Sanford Fertility and Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

7
Age
30 - 34
Treated
2013 - 2017
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
This [Sanford Fertility and Reproductive Medicine] is the only clinic in the area that does ART -- so options are limited. I think the doctors are good at what they do, but we had significant issues with billing. For one cycle we overpaid nearly $7000, and had to fight with the clinic to get it back. We had similar issues on subsequent cycles, but because of this experience I refused to prepay. They would have never brought it to our attention if I hadn't caught the discrepancy between our EOBs and clinic statements. So watch this, as it can happen.
+ Read more
Age
30 - 34
Treated
2013 - 2017
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
Describe your experience with Sanford Fertility and Reproductive Medicine.
This is the only clinic in the area that does ART -- so options are limited. I think the doctors are good at what they do, but we had significant issues with billing. For one cycle we overpaid nearly $7000, and had to fight with the clinic to get it back. We had similar issues on subsequent cycles, but because of this experience I refused to prepay. They would have never brought it to our attention if I hadn't caught the discrepancy between our EOBs and clinic statements. So watch this, as it can happen.
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
After a retrieval, I wished he would have come talk to me (and not just my husband) to let me know how it had gone.
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
Dr. Hansen is very knowledgeable, and definitely has a lot of experience. Overall, I think he is good at what he does. But he didn't seem to want to think outside the box for our situation. To a certain extent, I think he was trying to protect us financially, but we wanted a child more than anything and were willing to pay for it.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
Be ready for the rollercoaster that is ART.
7
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis
10
All the staff, especially front desk, were so caring and nice. They [Sanford Fertility and Reproductive Medicine] always were so helpful and returned your call if you ever had any questions. The clinic is clean and inviting. Parking is a little busy at times, but there is free valet parking offered.... The total amount for IVF was about $20,000... Dr. Von Wald helped make a very stressful situation better by communicating what was going on and what the plan of attack was.
+ Read more
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
All the staff, especially front desk, were so caring and nice. They always were so helpful and returned your call if you ever had any questions. The clinic is clean and inviting. Parking is a little busy at times, but there is free valet parking offered.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Doctor VonWald was always so caring and went over the entire process into detail with me. She answered any questions I had and made my feel at ease and give me hope. I wasn't just a number-I was a person that she truly cared about helping.
Describe your experience with the nursing staff.
They were so caring and helpful!
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Dr. Von Wald helped make a very stressful situation better by communicating what was going on and what the plan of attack was. If something didn't go how originally planned, a new plan was set in place. I felt like I was in good hands that cared about our end goal-having a baby.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Anyone going through infertility, I always tell them that it is a rollercoaster ride of emotions and to always have a person to be able to vent to or get emotions off your chest with.
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
She watched closely over the dosage of shots to stimulate my ovaries. They took a while to respond, so dosages were increased and lots of ultrasounds were done to make sure I didn't overstimulate
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
The total amount for IVF was about $20,000
Describe Tiffany Von Wald's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
My embryos were in great quality and she recommended just transferring one embryo.
10
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.

9
Age
34
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Poor Egg Quality
9
They [the nursing staff at Sanford] were awesome! They answered all my questions, returned my calls and emails with in same day. They took the time to throughly go through all the steps required for my meds which was very important to me... My loan package was 23,000 which covered 2 IVF cycles. ... I used menopur, hcg, gonal f, and centricide. I didn't end up pregnant but my body responded well to the meds and had16 eggs retrieved.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Poor Egg Quality
9
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
He was easy to talk to and took the time to make sure we fully understood everything. He was gentle with his responses, upfront and honest.
Describe your experience with the nursing staff.
The were awesome! They answered all my questions, returned my calls and emails with in same day. They took the time to throughly go through all the steps required for my meds which was very important to me
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
He was the one who called me with the news that we couldn't move forward with an embryo transfer since the embryos didn't fully develop. He was empathetic and even stayed on the phone with me while I had an emotional breakdown. He talked me through it and advised we can still try again or think about donor eggs. Every time we mee with him he was upbeat and positive.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
Don't give up
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
I used menopur, hcg, gonal f, and centricide. I didn't end up pregnant but my body responded well to the meds and had16 eggs retrieved.
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
My loan package was 23,000 which covered 2 IVF cycles. My first one was October 2016 and was unsuccessful. My next will be June 2017
9
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Keith Hansen at Sanford Fertility and Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
29 - 31
Treated
2013 - 2015
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Endometriosis
8
No one went out of their way to be nice or make sure I knew the plans...they want to get in and get out to finish their day.
+ Read more
Age
29 - 31
Treated
2013 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Endometriosis
8
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
I barely was seen by Dr. HAnsen himself. mostly seen by his nurse practitioners. I felt as though they made me feel less like a number than a human- but they are still a doctors office and this is routine for them- they want to get in and get out to finish their day. the nurses at the office were less warm and fuzzy, and the secretaries (better now) but in 2013 when we started the treatment, they were not helpful and very grumpy.
Describe your experience with the nursing staff.
nothing really- no one went out of their way to be nice or make sure I knew the plans.
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
he has compassion. he does not see you every time- just for consults and then his NPs do the rest. But then he gets to charge you another consult when you are "finished" with that phase of treatments- like we did IUI then after that didn't work we have to pay 600 dollars for another consult to discuss IVF (which we had initially discussed ivf after iui if it didn't work).
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
overall we had a good experience, but we are still in the process and going to be starting ivf- at another facility since their numbers are not good.
7
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
39 - 40
Treated
2011 - 2012
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Excellent nursing staff [at Sanford]! They were so kind to me. And also were very responsive to e-mails I sent regarding to my protocol when I was in the middle of things...Costs were not covered by my insurance. I was billed for procedures....Dr. Hansen is extremely knowledgeable about infertility treatment. I also did my own research and consulted with him about my findings, he was very open to discussion options with me. Even if I hadn't been successful, I would still recommend him.
+ Read more
Age
39 - 40
Treated
2011 - 2012
Success with this Doc
Yes
Race
European
Income
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
We always had very frank discussions, and he treated me with respect.
Describe your experience with the nursing staff.
Excellent nursing staff! They were so kind to me. And also were very responsive to e-mails I sent regarding to my protocol when I was in the middle of things.
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
Dr. Hansen is extremely knowledgeable about infertility treatment. I also did my own research and consulted with him about my findings, he was very open to discussion options with me. Even if I hadn't been successful, I would still recommend him.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
Know what you are getting into, do research, talk about treatment with other people who have gone through it. All of that will help when meeting with the doctor.
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
I did five IUIs without success. I decided to try IVF, Dr. Hansen recommended the agonist protocol. My research also suggested that would work best considering my age (40 at the time) and egg quality. I took Menopur and Bravelle at highest dosages. Dr. Hansen retrieved 10 eggs, two were fractured and not usable for IVF. He used ICSI to inseminate 8 eggs. Two high quality, 5 day embryos were transferred. One implanted. None of the other embryos were of good enough quality to freeze.
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
Costs were not covered by my insurance. I was billed for procedures.
10
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Keith Hansen at Sanford Fertility and Reproductive Medicine.

10
Age
29
Treated
2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Clinic [Sanford] employee's were nice and accommodating. Made you feel welcomed. Were nice and greeted us when we walked into the clinic.We had a short wait time. Knew us by our names after awhile. Easy check in with them....Nursing staff was kind, informational, answered all our questions. The nursing staff knew what they were doing and talking about....She [Dr. Von Wald] explained everything to us, our results, what was going to happen next.
+ Read more
Age
29
Treated
2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
Clinic employee's were nice and accommodating. Made you feel welcomed. Were nice and greeted us when we walked into the clinic.We had a short wait time. Knew us by our names after awhile. Easy check in with them.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
She explained everything to us, our results, what was going to happen next. Asked us if we had questions. She answered our questions. She was a nice, kind doctor. She knew what she was talking about and doing.
Describe your experience with the nursing staff.
Nursing staff was kind, informational, answered all our questions. The nursing staff knew what they were doing and talking about.
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Her strengths were she explained everything in an a way we could understand. She knew the answers to ou r questions. She explained everything in detail. She answered all our questions. She didn't have any weaknesses.
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
Normal price
9
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
The clinics [Sanford] strengths were they were friendly, accessible, and easy to make appointments. Their Weaknesses would be calling you were put on hold or someone had to call you back. Receptionist were nice and friendly, after you've been their a few times they knew your name, talked extra with you, they kind of became like friends...nursing staff was nice, easily accessible to answer our questions and concerns.
+ Read more
Age
29
Treated
2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinics strengths were they were friendly, accessible, and easy to make appointments. Their Weaknesses would be calling you were put on hold or someone had to call you back. Receptionist were nice and friendly, after you've been their a few times they knew your name, talked extra with you, they kind of became like friends.
During treatment, were you treated like a number or a human with Keith Hansen at Sanford Fertility and Reproductive Medicine?
Carefully explained everything with us. didn't treat us like just another patient.
Describe your experience with the nursing staff.
nursing staff was nice, easily accessible to answer our questions and concerns.
How was your experience with Keith Hansen at Sanford Fertility and Reproductive Medicine?
He was Nice, told jokes, made you feel comfortable. listened to what are concerns were. We never had a bad experience with him. Explained procedures, what was happening while he was doing the procedures. He gave us options after IVF failed.
What's one piece of advice would you give a prospective patient of Keith Hansen at Sanford Fertility and Reproductive Medicine?
Just ask questions, they will answer them.
Describe the protocols Keith Hansen used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
Just basic Ivf procedures. Medications didnt get adjusted. My body was doing what it was suppose to.
Describe the costs associated with your care under Keith Hansen at Sanford Fertility and Reproductive Medicine.
Normal cost,
8
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Keith Hansen at Sanford Fertility and Reproductive Medicine.

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This patient has provided documentation of treatment at this clinic.

9
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
9
Ease of making appointments. Pretty flexible with appointments. All people [Sanford Fertility and Reproductive Medicine] show great compassion. People start to get to know you by name. Get stopped in the hall for small chat. Everything is very thorough.... [Cost Of Treatment] IUI-$2,000-2,500 each cycle, meds depending. IVF-$17,000-20,000, meds depending.... [Nursing Staff] All very kind and helpful.... Remembers life events
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Age
25 - 26
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
9
Describe your experience with Sanford Fertility and Reproductive Medicine.
Ease of making appointments. Pretty flexible with appointments. All people show great compassion. People start to get to know you by name. Get stopped in the hall for small chat. Everything is very thorough.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Remembers life events
Describe your experience with the nursing staff.
All very kind and helpful.
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Very patient, explains things well. Gave us all options available, went over pros and cons of each. Gave her full recommendation as to what to try first and to do next. Ensures that we know all the steps that will be taken.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Just know it’s going to be a bit of information overload.
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
Each cycle we would up the dosage depending on how last cycle went. She made sure I was feeling fine with the drugs.
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
IUI-$2,000-2,500 each cycle, meds depending. IVF-$17,000-20,000, meds depending.
Describe Tiffany Von Wald's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sanford Fertility and Reproductive Medicine.
She suggests 1 is 2 depending on how many fertilized embryos we can get.
10
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
[The nurses at Sanford Fertility and Reproductive Medicine were] very professional and helpful...Around $600 for iui. 15,00 for egg transfer and ivf 1. Ivf 2-3,000...They make you feel so welcome. I feel very comfortable there. They are so encouraging and helpful. They communicate well using my chart. Everyone knows your name and takes interest in your story. The team is all very positive and friendly...They get to know you very well and truly care about you.
+ Read more
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
Describe your experience with Sanford Fertility and Reproductive Medicine.
They make you feel so welcome. I feel very comfortable there. They are so encouraging and helpful. They communicate well using my chart. Everyone knows your name and takes interest in your story. The team is all very positive and friendly.
During treatment, were you treated like a number or a human with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
She treats you like a person and knows where you have been and where you want to be. She has been in your shoes and cares.
Describe your experience with your nurse at Sanford Fertility and Reproductive Medicine. (Assigned nurse: Shanna Konz)
They were good communities and very professional and helpful.
How was your experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
She is very personable and makes you feel welcome. She is a great listener and tells you where you should go next. Her team is great to work with. They get to know you very well and truly care about you.
What's one piece of advice would you give a prospective patient of Tiffany Von Wald at Sanford Fertility and Reproductive Medicine?
Remain positive. Don’t be afraid to reach out and ask her for help.
Describe the protocols Tiffany Von Wald used in your cycles at Sanford Fertility and Reproductive Medicine and their degree of success.
We started with chlomid and then did letrazol. We also did two iuis and are on our second round of ivf.
Describe the costs associated with your care under Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.
Around $600 for iui. 15,00 for egg transfer and ivf 1. Ivf 2-3,000
9
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Tiffany Von Wald at Sanford Fertility and Reproductive Medicine.

Verified

This patient has provided documentation of treatment at this clinic.