Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)

1 doctors work here

Rated 7.7
Strongly recommend: 75%Don't recommend: 25%7.7
75% strongly recommend
14 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.8
7.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.4
7.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
148
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 2 offices

Atlanta (closed)
3193 Howell Mill Road
Atlanta, GA 30327
Augusta
812 Chafee Avenue
Augusta, GA 30904

14 patient reviews

2014 - 2016, Successful
NPS
10
NPS
10
Age 35 - 37
2 IVF
Male Factor
South Asian
Income $100K - $199K
Business Executive
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Our journey to being a family started with a fresh cycle followed by two frozen cycles and then another fresh cycle before we were successful. There were several occasions of us undergoing both physical and emotional pain, Dr.Massey empathized with us and was also there for us on weekends to mitigate side effects... I would highly recommend Dr.Massey, he has enormous experience and tremendous network of professionals who are in the business of making dreams reality.
$15K for fresh cycle, medicines, frozen cycle...[nursing staff at Servy Massey] Great with follow ups and very helpful and caring...My rating for the doctor and his partner/practice is based on the many many visits I've had with them. I know one could feel the setup is different, especially given that the practice is in Atlanta and the lab is in Augusta - but it does significantly cut costs...You are not entering a super specialty corporate hospital complex, it is a setup thats trying to save you costs.
How was your experience with Joe Massey at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
My wife and I would like to express my utmost gratitude to everyone at SMFI, and to Dr.Servy and Dr.Massey in particular. We went into their clinic in 2014 knowing that IVF was our only chance of having a baby, I did research all providers in the Atlanta metropolitan area, but chose Dr.Massey for his vast experience, the groundbreaking work he and Dr.Servy have done for all these years and of course, the cost. Our journey was long, filled with heartbreaks and pain, but in the end we got our magical, lovely, life changing phenomenon of a son thanks to them. Our journey to being a family started with a fresh cycle followed by two frozen cycles and then another fresh cycle before we were successful. My rating for the doctor and his partner/practice is based on the many many visits I've had with them. I know one could feel the setup is different, especially given that the practice is in Atlanta and the lab is in Augusta - but it does significantly cut costs. I would highly recommend Dr.Massey, he has enormous experience and tremendous network of professionals who are in the business of making dreams reality.
What's one piece of advice would you give a prospective patient of Joe Massey at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Persevere, have faith and know you are in good hands. You are not entering a super specialty corporate hospital complex, it is a setup thats trying to save you costs.
During treatment, were you treated like a number or a human with Joe Massey at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Our journey to being a family started with a fresh cycle followed by two frozen cycles and then another fresh cycle before we were successful. There were several occasions of us undergoing both physical and emotional pain, Dr.Massey empathized with us and was also there for us on weekends to mitigate side effects.
Describe the protocols Joe Massey used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
Multiple semen samples were taken fresh and frozen prior to each retrieval given my severe oligozoospermia. Sperm quality was treated prior to retrieval to improve chances. Typical fresh and frozen cycles for my wife. Fifth day transfers on fresh cycles.
Describe your experience with your nurse at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute). (Assigned nurse: Dawn Cooke)
Great with follow ups and very helpful and caring.
Describe the costs associated with your care under Joe Massey at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
$15K for fresh cycle, medicines, frozen cycle
10
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Atlanta (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 33 - 34
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $0 - $49K
Sales Representative
1st of 4 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Edward Dourron] was knowledgeable, thorough, and really seemed to enjoy his job. He always took the time to answer questions and ask me questions to fully understand my history and what I wanted. He was willing to go the extra distance to try to understand my Infertility.... We began with diagnostic testing where my OBGYN had left off. He discovered I had a uterine septum and I had no idea.
It's [Servy Massey Fertility-Atlanta] a little busy but wait times are good. The staff is always friendly and available if you need help. They genuinely want to help everyone start or build on their families. They can do most everything in office so no running around town or bouncing between different offices....[The nurse was] Very patient, great at breaking information down and explaining it. Always easily reachable. Kept us on schedule.
How was your experience with Edward Dourron at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He was knowledgeable, thorough, and really seemed to enjoy his job. He always took the time to answer questions and ask me questions to fully understand my history and what I wanted. He was willing to go the extra distance to try to understand my Infertility.
What's one piece of advice would you give a prospective patient of Edward Dourron at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Know that pregnancy won't happen overnight and it won't be easy.
During treatment, were you treated like a number or a human with Edward Dourron at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He was very caring, his staff was friendly and always available for questions.
Describe the protocols Edward Dourron used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
We began with diagnostic testing where my OBGYN had left off. He discovered I had a uterine septum and I had no idea.
Describe your experience with your nurse at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute). (Assigned nurse: Don't Remember)
Very patient, great at breaking information down and explaining it. Always easily reachable. Kept us on schedule.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
It's a little busy but wait times are good. The staff is always friendly and available if you need help. They genuinely want to help everyone start or build on their families. They can do most everything in office so no running around town or bouncing between different offices.
Describe the costs associated with your care under Edward Dourron at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Insurance covered most diagnostics. I believe the IVF cycle was quoted at around $7500
Describe Edward Dourron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
We were unable to pursue further treatments due to cost.
10
Doctor
Edward Dourron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Atlanta (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
3
Age 32 - 33
2 IUI
Unexplained
Income $0 - $49K
2nd of 2 Docs
13 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Servy] is nice and seems knowledgeable. However he doesn’t give examples or suggestions for other options. He does not explain things in depth. Half way answers my questions. He also doesn’t look for all the answers or try to offer alternatives. Did not check on me at all after my miscarriage other than about a bill...Do your research because he will not offer you a lot of options. There are many test out there they do not consider and should do early on. Stay on him about finding the cause of your issues
They [staff at Servy Massey Fertility Institute] were not forthcoming with explanations other when explaining money expected. I felt like I had to pull information out of them about test results and issues I was having...They [nurses] are very nice. However they didn’t call me with lab results I had to constantly call or email them. They also didn’t offer suggestions on how to make taking meds or injections to be any easier on u.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He is nice and seems knowledgeable. However he doesn’t give examples or suggestions for other options. He does not explain things in depth. Half way answers my questions. He also doesn’t look for all the answers or try to offer alternatives. Did not check on me at all after my miscarriage other than about a bill
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Do your research because he will not offer you a lot of options. There are many test out there they do not consider and should do early on. Stay on him about finding the cause of your issues
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
They were not forthcoming with explanations other when explaining money expected. I felt like I had to pull information out of them about test results and issues I was having
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
First he suggested Ivf bc of my age and said I was a good candidate. When I wanted to try a less expensive route he seemed to just humor me. We tried an iui with femara and it didn’t take. I had two eggs and it just eneded up being Negative pregnancy. He kept pushing me to have surgery to adjust my uterus position which my ob gyn said she not cause any issues because I already have a child with my uterus was in that position. I finally gave in and had they surgery. Tried a few months naturally with clomid and femara. Didn’t work. Went back for 2nd iui and I pressed him about being more aggressive and adding injections with femara too. He agreed. This time I had two viable eggs and iui was a success but ended in miscarriage at 7 weeks. He offered me no explanation for why other than bad eggs. I asked for things to improve egg quality and he never would tell me anything. I have not returned bc they didn’t even check on me after miscarriage or call me to come back in for re-check or nothing. Looking for new doctor!
Describe your experience with the nursing staff at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
They are very nice. However they didn’t call me with lab results I had to constantly call or email them. They also didn’t offer suggestions on how to make taking meds or injections to be any easier on u.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Outdated office, cleaning could be improved, and insurance lady needs to be a lot nicer! They could also try to make things less complicated for people to understand. Actually use the web portal they have for lab results and such. They are nice for the most part and try to be compassionate to their patients
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
1200 per iui plus medications I had to order from somewhere else. 250$ ultrasounds for every ultrasound and 150 office visit. Labs were not done there but cost associated with the lab u did go to. He collected my full deductible of 1500$ up front before surgery. 20% coinsurance for the rest for surgery center. I’ve spent around 6000$ for nothing!
What specific things went wrong at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
They know of different pharmacies that u can use to order injections but they don’t tell about it. They left me to research cheaper options on my own. Didn’t tell me that some drugs are just generic of others. Never call with lab results or order other test that could possibly give answers. They don’t follow up with u after surgery, an iui procedure or a miscarriage.
2
Doctor
Edouard Servy
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
9
NPS
9
Age 35 - 36
Cancer
Recurrent Pregnancy Loss
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs (cancer)
1 Embryo Freezing With Other Docs (cancer)
Strongly Recommends
Strongly Recommends
Unsuccessful
he [Dr. Servy] took the time to really dive into my medical history as well as my husband's...He was more then willing to meet with us every time we felt overwhelmed and discouraged, and was always very open and honest...realistic ivf physician who understands this process can be extremely hard physically, mentally and emotionally. He brings with him years of knowledge and experience which he uses to give you is personal suggestions about your treatment...
If you're looking for a high end fancy clinic this [Servy Institute for Reproductive Endocrinology] is not... BUT if you are looking for a doctor who treats you like a person who is struggling with ivf and needs help having a baby, then he's [Dr. Servy] your guy...Nurse staff was usually pretty good. Some issues with newer staff in the office but the issues where minor....
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Dr. Servy is a realistic ivf physician who understands this process can be extremely hard physically, mentally and emotionally. He brings with him years of knowledge and experience which he uses to give you is personal suggestions about your treatment. You know he really cares because he keeps his rates as inexpensive as he can and understands gaps between cycles due to financial reasons. After our failed transfer he met with us for no cost for almost an hour just to make sure we understood what the future options and course would be.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Understand he truly cares for his patients even after he has completed their care.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
I came to Dr. Servy's clinic after a very negative experience at Dr. Jordan's office. I was extremely discouraged with the whole ivf process but he took the time to really dive into my medical history as well as my husband's. We ended up finding out we both had mthfr mutations prior to our transfer. Although that didn't stop us from experience another miscarriage I believe it was a piece that will help in the future tries. After my last failed embryo transfer that lead to a chemical pregnancy, my only transfer with Servy so far, he met with me again and discussed our next steps. He was more then willing to meet with us every time we felt overwhelmed and discouraged, and was always very open and honest. He truly does this because he loves the field not for the money!
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
Since I already had tested embryos that had resulted in a chemical pregnancy he started by running more test on my husband and I prior to another transfer. Testing revealed the need to change vitamins due to genetic mutation. Now after another chemical pregnancy we will be doing a uterine biopsy and a hcg trigger with the next frozen embryo transfer.
Describe your experience with the nursing staff at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Nurse staff was usually pretty good. Some issues with newer staff in the office but the issues where minor.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
If you're looking for a high end fancy clinic this is not... BUT if you are looking for a doctor who treats you like a person who is struggling with ivf and needs help having a baby, then he's your guy! At my last clinic I felt like I was going into a jiffy lube for service at every appointment, it was degrading and almost broke my spirit to even try again. Dr. Servy does have a thick accent but doesn't mind repeating himself if you don't understand. The only thing he really wants from his patients is for you to bring your beautiful babies to see him after they are born. He is truly in the field for all the right reasons!
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Very reasonable. Same cost as Augusta University clinic which is next for and uses the same lab.
Describe Edouard Servy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Dr. Servy will do mult embryo transfer on untested embryos but only 1 with tested embryos. I think this is pretty standard.
9
Doctor
Edouard Servy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 29
2 IUI
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
There have been a handful of times where I wasn’t given a ton of information at my visit [with Dr. Servy] and I left with a few questions but that’s no fault of his, I should have asked and i know he would have answered. I am 100% confident that he knows what’s best for me and that he plans my care to fit my needs...He does a lot of testing to rule out things in the beginning. He was quick to get all of this scheduled though. Bloodwork for both me and my spouse, and an HSG to rule out Fallopian tube issues. All were done within that first cycle so we were given the clear to start with my first treatment the following cycle.
All of the nurses at the clinic [Servy Massey Fertility Institute] have been so helpful. I tend to forget to ask things while at my visits but they provided me with email and are always so quick to answer. When my husband and I found out we were miscarrying the staff was so compassionate and gave us the time we needed in the exam room to process the news and were quick to give us hope for future cycles...Initial Consultation - $250...IUI Cycle -$1250...Strengths: easy to work with, opened up on closed days for my monitoring appointments if they feel on weekends. Compassionate and seem to genuinely care about you as a patient. Responds quick to email. Weaknesses: can be a bit difficult to get in touch with but will respond fairly quickly to voicemail messages.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Dr. Servy has somewhat of an accent so it can be a bit difficult to understand him at times but he tries to explain things the best way he can. There have been a handful of times where I wasn’t given a ton of information at my visit and I left with a few questions but that’s no fault of his, I should have asked and i know he would have answered. I am 100% confident that he knows what’s best for me and that he plans my care to fit my needs.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Be sure to go in without the expectation that you will start a treatment plan that day. I went in on day 3 first my consult and thought maybe we will get to start a cycle today. This wasn’t the case (which I should have known). He does a lot of testing to rule out things in the beginning. He was quick to get all of this scheduled though. Bloodwork for both me and my spouse, and an HSG to rule out Fallopian tube issues. All were done within that first cycle so we were given the clear to start with my first treatment the following cycle.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
From the first day I went to Dr. Servys clinic I felt that they genuinely cared and wanted to help me in any way they could. Infertility and treatment is a grueling process on its own so having a Doctor and staff who seemed to care really made a difference.
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
After my first consult, which happened to be Day 3, he sent me and my spouse both straight to the lab for bloodwork. He also scheduled an HSG right away to check for any tubal issues. He also scheduled a semen analysis for my spouse. He got a full history from my OB that we discussed in detail. Once we received results from the bloodwork and HSG and everything turned out good he talked to us about next steps and that he thought an IUI was the way to go. My first IUI cycle I went in for a monitoring appointment and he started me on Letrozole 2.5 mg for CD 3-5. I went in on CD 11 for another scan to see how my body was reacting to the Letrozole. He informed us that it was working but that we only had one follicle. I went in a couple of days later for another ultrasound and was given the go ahead to trigger that afternoon (10000 Pregnyl) and we would do the IUI not the next morning but the next. We went in for our IUI and he explained how it would work and what to do following the procedure. It was quick and I was sent home to rest. I tested 14 days later and it was negative. I called on cycle day one of my next cycle and was told to come back in on cycle day 3. I went for my ultrasound on cycle day three and everything looked good (no cysts). He switched up my protocol since I did not react to the Letrozole as well as he hoped. He switched me to 100 mg Clomid for cycle day 3-7 and also introduced Gonal F for CD 11-14. I went in CD 11 for a scan and things were progressing better than the prior month. I had multiple follicles measuring at least 10 mm. He had me start with Gonal F that evening. I went back in on CD 14 and had another scan. He gave me the go ahead to trigger (10000 Pregnyl) and we went in the following day for IUI number 2. I tested 14 days later and had a positive. They tested my HCG levels on day 15 post IUI and about every 4 days after. On my second draw, my Progesterone had decreased a bit so I was put on oral Prometrium. I had additional draws and then when I should have been 6 weeks we had our first scan which showed a sac and fetal pole but no heartbeat. He advised this could be too early so asked that I come in a week later for another scan. At this time I should have been 7 weeks but we had no heartbeat. Dr. Servy and his team were so helpful during this time for my husband and I and assured us that our next positive cycle we would have even more monitoring to ensure everything was progressing as should.
Describe your experience with the nursing staff at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
All of the nurses at the clinic have been so helpful. I tend to forget to ask things while at my visits but they provided me with email and are always so quick to answer. When my husband and I found out we were miscarrying the staff was so compassionate and gave us the time we needed in the exam room to process the news and were quick to give us hope for future cycles.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Strengths: easy to work with, opened up on closed days for my monitoring appointments if they feel on weekends. Compassionate and seem to genuinely care about you as a patient. Responds quick to email. Weaknesses: can be a bit difficult to get in touch with but will respond fairly quickly to voicemail messages.
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Initial Consultation - $250 IUI Cycle -$1250 (1-4 ultrasounds, insemination, sperm wash) Medications - Clomid 100 mg $15, Gonal F $365 for 300 Rediject pen, $165 for Pregnyl trigger
10
Doctor
Edouard Servy
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
9
NPS
9
Age 30 - 32
Donor Eggs
Poor Egg Quality
European
Income $100K - $199K
4th of 4 Docs
2 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We went to his clinic for donor eggs and he [Dr. Servy] wanted us to try our own first because he felt he could help us. By that point we had already transferred 9 embryos with my own eggs so we knew we wanted to move forward with donor eggs... He is a great doctor. In my opinion he was very thorough and personable. We have only been to their clinic 3 times because we live in a different state but we have seen him all 3 times and he has always lived up to my expectations.
My IVF coordinator and I do all of our communication through email since I am out of state. I have to be proactive with her, but I think that is part of being away from the area and out of state. I never go to that clinic [Servy Massey Fertility] except for transfer so she does not see me regularly.... Overall my experience was good. I think I waited a little longer than I would’ve preferred to for the doctor to come in during my consultation and exam, but other than that my experience has been positive with the clinic and lab.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He is a great doctor. In my opinion he was very thorough and personable. We have only been to their clinic 3 times because we live in a different state but we have seen him all 3 times and he has always lived up to my expectations. Having been to 3 other clinics besides his I have high standards and I am experienced with how these clinics work. Dr. Servy is one of the better.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Go for it! Dr. Servy is the only doctor who has gotten me pregnant out of all my cycles so I am 100% for him!
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He’s very personalable. We went to his clinic for donor eggs and he wanted us to try our own first because he felt he could help us. By that point we had already transferred 9 embryos with my own eggs so we knew we wanted to move forward with donor eggs and he understood that. He was very supportive of our choice and we used a known donor from outside their clinic which he was also very helpful with.
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
I used donor eggs so my protocol was pretty simple; estrogen and progesterone were all I needed to use in order to receive the embryo. However I was very happy that he was conservative with my donors protocol. She only had 10 eggs retrieved which gave us 6 blasts to work with. I was happy he didn’t overstimulate her in hopes of getting tons of eggs. We had 1 live birth in 2017 and recently had a chemical pregnancy this past July. We are now in the midst of our 3rd cycle with Dr. Servy & I am confident that my protocol is right where it should be.
Describe your experience with your nurse at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute). (Assigned nurse: Liz Muns )
My IVF coordinator and I do all of our communication through email since I am out of state. I have to be proactive with her, but I think that is part of being away from the area and out of state. I never go to that clinic except for transfer so she does not see me regularly. I definitely think they could improve their communication.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Again, being that I live out of state I have only been to this clinic 3 times. Overall my experience was good. I think I waited a little longer than I would’ve preferred to for the doctor to come in during my consultation and exam, but other than that my experience has been positive with the clinic and lab.
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
$13,000 total is what I paid out of pocket for our fresh DE cycle. That covered the labs, the retrieval, and our transfer. With our frozen cycle was paid $3025 with a $400 discount for outside monitoring I had done in my home state.
Describe Edouard Servy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
He gave us the choice, we chose 1 both times so far and we will choose 1 for our upcoming transfer:
9
Doctor
Edouard Servy
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
1
NPS
1
Age 29 - 30
1 IUI
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Servy] was very dry. No empathy. Felt rushed. Difficult to understand and didn’t answer questions well.... He practices anecdotal medicine.... His procedure to remove my uterine septum led to a great deal of scar tissue. He denied there was any scar tissue and instead suggested we do an IUI. We had never had problems getting pregnant up until this point. He didn’t listen to his patients. We switched doctors and were immediately diagnosed.
I was never told to start aspirin for my mthfr until I was 6 weeks into a pregnancy, even though they knew I had it for months. They [Servy Massy Fertility Inst- Augusta] didn’t even tell me I had mthfr until I was pregnant. They would not communicate results in a timely manner. They were unreachable by phone.... There are no nurses. They’re all medical assistants except for the one nurse practitioner who sees the patients for their ivf cycles.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He practices anecdotal medicine. He racked my uterus during laparoscopy/hysteroscopy because it was retroverted. He placed a bladder catheter in for 24 hours after my laparoscopy/hysteroscopy/hysteropexy. His procedure to remove my uterine septum led to a great deal of scar tissue. He denied there was any scar tissue and instead suggested we do an IUI. We had never had problems getting pregnant up until this point. He didn’t listen to his patients. We switched doctors and were immediately diagnosed.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Go somewhere else. He needs to retire.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He was very dry. No empathy. Felt rushed. Difficult to understand and didn’t answer questions well.
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
Laparoscopy/hysteroscopy/hysteropexy for uterine septum and retroflexed uterus. IUI- resulted in miscarriage
Describe your experience with the nursing staff at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
There are no nurses. They’re all medical assistants except for the one nurse practitioner who sees the patients for their ivf cycles.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Unorganized, lack of communication, extremely unhelpful. Gwen was very nice and knowledgeable, but she’s the only one. I never left an appointment where I wasn’t confused. I felt like I had to advocate for myself all of the time.
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
My insurance covered most of it except the IUI. The IUI was reasonably priced. About $1500.
Describe Edouard Servy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Not sure
What specific things went wrong at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
I was never told to start aspirin for my mthfr until I was 6 weeks into a pregnancy, even though they knew I had it for months. They didn’t even tell me I had mthfr until I was pregnant. They would not communicate results in a timely manner. They were unreachable by phone.
1
Doctor
Edouard Servy
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
1
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2013, Successful
NPS
10
NPS
10
Age 29
2 IUI
Male Factor
PCOS
European
Income $100K - $199K
1st of 2 Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
He [Dr Edouard Servy] was very professional, he did have students for many of the visits, but he always checked to see if they could be there, he explained everything clearly, and used methods that I have not been able to find since being relocated for my husbands job (He is a fan of temp charting, as well as ultrasound frequently and other methods to monitor ovulation) He is so precise I even got to watch myself ovulate on an ultrasound one visit.
It took a while to get in [to Servy Massey], and for some appointments you waited a long time because it was packed, but it was so worth the journey...The nurses were compassionate and attentive...He [Dr Edouard Servy] was wonderful in all of our visits with him, he took the time to answer questions, not only for me but any of my friends who came with me when my husband was working, he was absolutely fantastic.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He was very professional, he did have students for many of the visits, but he always checked to see if they could be there, he explained everything clearly, and used methods that I have not been able to find since being relocated for my husbands job (He is a fan of temp charting, as well as ultrasound frequently and other methods to monitor ovulation) He is so precise I even got to watch myself ovulate on an ultrasound one visit.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
English is not his first language he does have an accent.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He was wonderful in all of our visits with him, he took the time to answer questions, not only for me but any of my friends who came with me when my husband was working, he was absolutely fantastic.
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
Clomid and trigger first cycle. Clomid injectibles and trigger second cycle. My first cycle I only had one follicle, he added and injectible to increase our odds second cycle, and watched carefully to ensure we didn't have to many follicles for the next cycle.
Describe your experience with the nursing staff at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
The nurses were compassionate and attentive.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
It took a while to get in, and for some appointments you waited a long time because it was packed, but it was so worth the journey
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
We were out of pocket, and it cost us much more than a couple years later when under my husbands insurance. Each cycle was about the same as purchasing the sperm for the cycle.
10
Doctor
Edouard Servy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
6
NPS
0
Age 33 - 34
1 IVF
Income $50K - $99K
3rd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I found Dr Edouard Servy to be direct and kind, and I didn't mind that he did not seem sympathetic because it was good that he never seemed in a rush to other patients. He had a nice bed side manner and was open to any questions I had. ... He is French so ask questions if you don't understand his accent. ... My husband and I hoped for a fresh transfer but due to fear of hyperstimulation in Servy's view we were told we had to do a frozen transfer.
Horrible communicators from always receiving voicemails to never getting returned phone calls nor getting email replies. I would not recommend this clinic [Servy Massey Fertility Institute] because of this as during these treatments communication is very important. ... I was told conflicting things because doctor and nurses and not provided information after many persistent requesting. ... treated the patients as numbers - no care or concern and this is a very emotional tough time for these patients.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
I found Dr Edouard Servy to be direct and kind, and I didn't mind that he did not seem sympathetic because it was good that he never seemed in a rush to other patients. He had a nice bed side manner and was open to any questions I had.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He is French so ask questions if you don't understand his accent.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Extremely poor lack of communication and no communication given on their end without constant nagging on my end.
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
My husband and I hoped for a fresh transfer but due to fear of hyperstimulation in Servy's view we were told we had to do a frozen transfer.
Describe your experience with the nursing staff at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Horrible communicators and treated the patients as numbers - no care or concern and this is a very emotional tough time for these patients.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Horrible communicators from always receiving voicemails to never getting returned phone calls nor getting email replies. I would not recommend this clinic because of this as during these treatments communication is very important.
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
$16000.00
Describe Edouard Servy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
None as none discussed in our situation
What specific things went wrong at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
HORRIBLE COMMUNICATION where I was told conflicting things because doctor and nurses and not provided information after many persistent requesting.
6
Doctor
Edouard Servy
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
0
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 28
Anovulation
Male Factor
PCOS
Tubal Blockage
Black or African-American
Income $50K - $99K
Sales Representative
3rd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Servy was very straightforward with the procedures to come and what my body was / wasn’t doing. He made every effort to make sure that I was comfortable. Each time I address a concern you can definitely tell that he was listening and taking notes. He made it very clear that he want to do everything in his power to assist me in this trying process...The only drug that was used was preogestron to force a cycle
Everyone was very nice and gentle [at Servy Institute for Reproductive Endocrinology]...I wished that the clinic was a little bigger. Everyone was crowded in one area. It seems as though the office is limited with how many people can be in the office at 1 time. The bathroom is a very tight space...They were very compassionate and heartfelt in regards to my situation. It’s very emotional trying to have children. You definitely feel less than a woman when you can’t conceive your own. They were very straightforward with the process and what they believed was going on.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Dr. Servy was very straightforward with the procedures to come and what my body was / wasn’t doing. He made every effort to make sure that I was comfortable. Each time I address a concern you can definitely tell that he was listening and taking notes. He made it very clear that he want to do everything in his power to assist me in this trying process
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Stay POSITIVE! Even though those negative Thoughts of “ I”ll never get pregnant or I”ll never have a baby “ come into my head just the experience that I received keeps me hopeful
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
They were very compassionate and heartfelt in regards to my situation. It’s very emotional trying to have children. You definitely feel less than a woman when you can’t conceive your own. They were very straightforward with the process and what they believed was going on.
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
The only drug that was used was preogestron to force a cycle ( UNFORTUNATELY due to COVID-19 I have to wait
Describe your experience with your nurse at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute). (Assigned nurse: Gayle )
Everyone was very nice and gentle
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
I wished that the clinic was a little bigger. Everyone was crowded in one area. It seems as though the office is limited with how many people can be in the office at 1 time. The bathroom is a very tight space.
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
For my first initial treatment I paid $300. Due to COVID19 I have been unable to continue treatment
10
Doctor
Edouard Servy
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
2 of 5
10
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 28
1 Fertility Medications
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Black or African-American
Income $50K - $99K
4th of 4 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
As a patient, Dr. Servy has always made me feel like he can fix my infertility and make my dreams of being a mother come true. I trust him. I drive 2.5 hours just to see him, there is another one of his facilities about 15 minutes from my home but I'd rather take that long drive to be under his care.
[Servy Massey's] Pro - everything. No matter when you want to start, if they feel like you're not medically ready, they will wait, rather than take your money. Con - the wait after you check in is pretty long sometimes... I had to hold off 2 months before I originally wanted to start because I had to take Methyl Folate, Chelated Zinc and BComplex after finding out that my body won't absorb folic acid. So I'm waiting to find out what meds I'll be taking for my Nov IVF.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
As a patient, Dr. Servy has always made me feel like he can fix my infertility and make my dreams of being a mother come true. I trust him. I drive 2.5 hours just to see him, there is another one of his facilities about 15 minutes from my home but I'd rather take that long drive to be under his care.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Ask any and all questions that you have. Sometimes he will go through the information and assume you know what he means until you stop him and him to elaborate.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Dr. Servy, is funny, but also very serious. He never made me feel like any of my questions were "dumb." He takes his time to explain every detail and it makes me feel like a human, rather than another customer.
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
I had to hold off 2 months before I originally wanted to start because I had to take Methyl Folate, Chelated Zinc and BComplex after finding out that my body won't absorb folic acid. So I'm waiting to find out what meds I'll be taking for my Nov IVF.
Describe your experience with your nurse at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute). (Assigned nurse: Jamie)
I have her cell to call and inform her of my cycles, ovulation, cramps etc. She never sounds bothered.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Pro - everything. No matter when you want to start, if they feel like you're not medically ready, they will wait, rather than take your money. Con - the wait after you check in is pretty long sometimes
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
IVF cycle cost 9780 not including medicine .
10
Doctor
Edouard Servy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Unsuccessful
NPS
10
NPS
6
Age 37
1 IVF
1 Egg Freezing
Male Factor
PCOS
Black or African-American
Income $50K - $99K
Consultant
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr. Servy is very friendly. It is difficult to understand him sometimes, as he has a very thick accent. However, he always has the IVF Coordinator in the office to translate if needed. He is exceptionally busy so making an appointments with him are not always easy but he is very thorough when you get to see him...[he] was very straightforward and set realistic expectations
[nurse of Servy Institute for RE] Very pleasant bedside manner. The front desk is very responsive to all request. They made me and my husband feel very comfortable...Strengths - Responsive, friendly, kind, informative, knowledgeable, experienced and thorough. Majority of all insurance are taken. Weakness - Long wait times, One IVF Coordinator, insurance not accepted for fertility treatments (patient must cover the cost up front and file claim later).
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Dr. Servy is very friendly. It is difficult to understand him sometimes, as he has a very thick accent. However, he always has the IVF Coordinator in the office to translate if needed. He is exceptionally busy so making an appointments with him are not always easy but he is very thorough when you get to see him.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Be open to his recommendations but have a plan in place when you visit him, as he does listen to his patients.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Dr. Servy was very straightforward and set realistic expectations. While I didn't get the results I was hoping for, I know he provided the best possible care for me.
Describe your experience with your nurse at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute). (Assigned nurse: Jamie)
Very pleasant bedside manner. The front desk is very responsive to all request. They made me and my husband feel very comfortable.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Strengths - Responsive, friendly, kind, informative, knowledgeable, experienced and thorough. Majority of all insurance are taken. Weakness - Long wait times, One IVF Coordinator, insurance not accepted for fertility treatments (patient must cover the cost up front and file claim later).
What specific things went wrong at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
The IVF Coordinator forgot to order my progesterone to use after the egg retrieval.
10
Doctor
Edouard Servy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
7
NPS
10
Age 28
Tubal Blockage
Income $0 - $49K
3rd of 3 Docs
5 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Hes [Dr. Servy] was a great doctor, just hard to undestand at times an maybe could of laid it on us a little easier. He only gave me one option and it caught me by surprise, not only was i crushed from my news but then he throws all these prices on me and it was a very overwhelming experience...Write down questions you want to ask before you go to your appt.
We went for a consultation [at Servy Institute for Reproductive Endocrinology] and i think we paid around $300 but we already had all our analysis done...I only visited the clinic once. Strengths i would say they seem to know what they are talking about. Weakness maybe a little better translator. And a little better organization but for most part it seemed to be a great environment and friendly.
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Hes was a great doctor, just hard to undestand at times an maybe could of laid it on us a little easier. He only gave me one option and it caught me by surprise, not only was i crushed from my news but then he throws all these prices on me and it was a very overwhelming experience. His nurses was amazing!
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Write down questions you want to ask before you go to your appt.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
I had a good experience at this office just had a hard time understanding my doctor
Describe the protocols Edouard Servy used in your cycles at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute) and their degree of success.
I only went for a consult with Dr. Servy he did a vaginal check and told me my only option was ivf from that.
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
I only visited the clinic once. Strengths i would say they seem to know what they are talking about. Weakness maybe a little better translator. And a little better organization but for most part it seemed to be a great environment and friendly.
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
We went for a consultation and i think we paid around $300 but we already had all our analysis done.
7
Doctor
Edouard Servy
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
10
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
10
NPS
10
Age 37
3 IUI
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Servy all his employees are excellent I don’t have any plans of leaving his care. I’m hoping I will be able to do one more treatment before I say I’m done. Dr Servy he’s very confident in doing IVF and not doing a UA again... He talk to you like a human and not like a child and he was very down to earth and explained every detail... Nursing staff very excellent and they always made you feel comfortable
I really don’t have any negative things to say about the office [Servy Massey Fertility Institute]. But they are wonderful group and very helpful and always answer every question that you have and would always make sure you have all the info you needed before you leave the office. I would recommend anybody... Nursing staff very excellent and they always made you feel comfortable and safe and comfort you when you needed it
How was your experience with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Dr Servy all his employees are excellent I don’t have any plans of leaving his care. I’m hoping I will be able to do one more treatment before I say I’m done. Dr Servy he’s very confident in doing IVF and not doing a UA again
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
Just be very honest
During treatment, were you treated like a number or a human with Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)?
He talk to you like a human and not like a child and he was very down to earth and explained every detail
Describe your experience with the nursing staff at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Nursing staff very excellent and they always made you feel comfortable and safe and comfort you when you needed it
Describe your experience with Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
I really don’t have any negative things to say about the office. But they are wonderful group and very helpful and always answer every question that you have and would always make sure you have all the info you needed before you leave the office. I would recommend anybody
Describe the costs associated with your care under Edouard Servy at Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute).
Family and friends helped with all 3 IUI
10
Doctor
Edouard Servy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Servy Institute for Reproductive Endocrinology (FKA Servy Massey Fertility Institute)
Augusta
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5