Shady Grove Fertility

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
112 Parsons Park Drive
Brandon, FL 33511
813-321-0146
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Ferericksburg
1101 Sam Perry Boulevard
Ferericksburg, VA 22401
888-761-1967
Frederick
165 Thomas Johnson Dr., Ste. F
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
8001 Kennett St
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
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On a scale from 0-10, how likely are you to recommend Shady Grove Fertility to a friend?
Strongly recommend: 65%Neutral: 20%Don't recommend: 15%8.4
393 assessments
  • 65% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 15% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
9,940
Annual Cycles National Avg.
635
393 assessments
10
Age
38
Treated
2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Our nurse Toni made our experience [at Shady Grove Fertility] exceptional. We looked forward to hearing from her and actually miss her now that we are pregnant!...We chose the shared risk program ($22,500) through Shady Grove which included 6 stimulated cycles and unlimited transfers until 1 live birth. We also added the PGS testing for 5,000 for a total of $27,500...The clinic is well organized. From our first contact to set up a consultation, to financial counseling, to our final appointment before discharge, everything always ran smoothly and the staff had all bases covered. I really liked how patients get a patient portal online where you have direct access to your test results, monitoring and treatment schedule, and messaging for your doctor, nurse, front desk, or financial coordinator. If I had to name one weakness it would probably be that they are not open on weekends for monitoring or phone calls, so if one of your monitoring days falls on a weekend you have to travel to another office. For us, it was Rockville, MD which was an additional 30 minute drive.
+ Read more
Age
38
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with Shady Grove Fertility.
Shady Grove Frederick is one of their smaller office in my opinion, so we always felt like we were getting individualized attention. We always saw the same friendly faces at each appointment which took a lot of the anxiety away. The clinic is well organized. From our first contact to set up a consultation, to financial counseling, to our final appointment before discharge, everything always ran smoothly and the staff had all bases covered. I really liked how patients get a patient portal online where you have direct access to your test results, monitoring and treatment schedule, and messaging for your doctor, nurse, front desk, or financial coordinator. If I had to name one weakness it would probably be that they are not open on weekends for monitoring or phone calls, so if one of your monitoring days falls on a weekend you have to travel to another office. For us, it was Rockville, MD which was an additional 30 minute drive.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Although we only saw Dr.Bromer a few times during treatment (our nurse was our main go to and was the absolute BEST!), Dr. Bromer took his time and answered our questions at the initial consult. He also checked in during a follicle check appointment to see how things were progressing and called us after PGS testing was complete, before and after egg retrieval, and before our embryo transfer. He was also there on the day of our first ultrasound to congratulate us, show us our baby, and her heartbeat! He was compassionate and we always felt like we were in good hands under his care.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni)
Our nurse Toni made our experience exceptional. We looked forward to hearing from her and actually miss her now that we are pregnant! She was extremely organized, prompt, friendly, and positive. She made sure to call at a time that my wife and I would be available. She never treated us like a number even though I’m sure she was extremely busy. She always took her time when speaking to us and made sure to answer all of our questions...and we had a lot of questions! Shady Grove Frederick was a wonderful experience and the main reason was because of Toni and the staff there. We always felt like we were in good hands when we were there.
How was your experience with Jason Bromer at Shady Grove Fertility?
We switched to SGF after a not so great experience with another clinic in Pittsburgh. We had heard so many wonderful things about Shady Grove and were so excited and full of hope to start treatment with them. Dr. Bromer is friendly, positive, and honest, but also to the point which we appreciated. He took his time with us at our initial in person consult. Prior to this, wewere even given a free of charge phone consult before scheduling our first office consultation since we lived 2 hours away from the clinic. Both times he was very knowledgeable, kind and answered our questions about treatment, PGS testing, ICSI, and medication protocols.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
If you are a self-pay patient as we were, don’t be afraid to ask questions about the financial options offered. You will meet with a financial advisor at SGF as well, and she is awesome. But we went with the “shared risk” plan and probably could have gone with the “multi cycle” plan to save some $. Hindsight is 20/20, but be sure to ask questions about chances of success based on your particular situation or diagnosis before making that big decision!
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I was treated with a high responder antagonist protocol. I believe the reason for this was that I don’t have any diagnosed fertility issues (although I *may* have some underlying problems, read below) and Dr. Bromer was confident that he could retrieve eggs. I am in a same sex marriage, which was the primary reason my wife and I chose IVF to start a family. However, I also have a substantially sized endometrioma on my right ovary which was likely getting in the way of IUI success and most likely points to endometriosis elsewhere, although I’ve never had the lap surgery done. As far as the treatment plan goes, I was on birth control for 18 days prior to starting 150 IUs of Follistim/Gonal F daily (after my first follicle check this was increased to 175 daily) and 75 IU Menapur, daily. I started Ganirelix 1x per day once follicles were &gt;14mm. Triggered with Lupron. The results were: 16 eggs retrieved, 15 mature, 13 fertilized and 8 made it to 5 day blastocysts. Of those 8, 6 were PGS normal.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Our treatment was not covered at all under insurance. We chose the shared risk program ($22,500) through Shady Grove which included 6 stimulated cycles and unlimited transfers until 1 live birth. We also added the PGS testing for 5,000 for a total of $27,500. We became pregnant on the first try, after 1 retrieval and 1 transfer, so we overpaid! BUT, we probably wouldn’t have changed our decision. Hindsight is 20/20, but I think we would have gone with the shared risk plan ultimately for peace of mind and not knowing if we would have failed transfers or not. To help compare the other plans available...1 cycle at SGF is $10,500. With PGS it’s 14,000. The “multi cycle” plan allows for 2 stimulated cycles with unlimited frozen embryo transfers for $18,500 or $23,500 with PGS.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Shady Grove Fertility in general has a strong stance on only transferring 1 embryo in most circumstances. Personally, we were totally on board with this.
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
34
Treated
2019
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Unexplained
4
I forgot my insurance card, but I had the app with all the important numbers. The clinic [Shady Grove Fertility] is not really digitalized, so couldn't just insert my patient numb, they had to make a paper copy of my card. In 2019 seemed weird. Financial person didn't contact us, but waited for us to contact him. I would have like to have somebody to talk to us right away...Nursing staff was nice and always understanding, also when I was crying really hard, due to my hormone imbalance.
+ Read more
Age
34
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Unexplained
4
Describe your experience with Shady Grove Fertility.
Staff at the front desk wasn't extremely friendly. It didn't bother me too much, but it did bother my husband. I forgot my insurance card, but I had the app with all the important numbers. The clinic is not really digitalized, so couldn't just insert my patient numb, they had to make a paper copy of my card. In 2019 seemed weird. Financial person didn't contact us, but waited for us to contact him. I would have like to have somebody to talk to us right away. But it's all ok
During treatment, were you treated like a number or a human with Brad Swelstad at Shady Grove Fertility?
There weren't extra tests done, just standard.
Describe your experience with the nursing staff.
Nursing staff was nice and always understanding, also when I was crying really hard, due to my hormone imbalance.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
How was your experience with Brad Swelstad at Shady Grove Fertility?
As unexplained infertility patients, it was really a bummer that we didn't find any answers or did any extra tests to have a more accurate diagnosis. Although I really appreciated that we went into the IUI cycle in full immersion, trying everything from the beginning. I wish there was more interaction with him, also if it was just via email
What's one piece of advice would you give a prospective patient of Brad Swelstad at Shady Grove Fertility?
expect no special treatment
Describe the protocols Brad Swelstad used in your cycles at Shady Grove Fertility and their degree of success.
we did day 3 to 7 of letrozole since I already tried clomid with my OBG with no success. It follow with Gonal f on day 7 and 9 and then we went in for blood work at day 11, when they realized I had too many mature follicles. The dr who saw the result (no Swelstad), called me and explain that there was a high risk of multiple pregnancy, so it was protocol to stop the cycle. If we decided to go ahead and have timed intercourse (IUI was out of the pics at this point), we should have consider the possibility of selective reduction in the future. We agree that that wasn't a problem and went ahead. We are now in the 2 weeks wait
Describe the costs associated with your care under Brad Swelstad at Shady Grove Fertility.
we didn't pay for the first appointment, only for the meds (around $300 +/-), second ultrasound and blood work ($150 +/-)
3
Doctor
Brad Swelstad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Fair Oaks
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Treatment
9 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
We were hoping for 8 eggs but only got 4 [at Shady Grove Fertility]. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal...Shawn [nurse] has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
+ Read more
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove is massive and I worried I'd be just a number with them. It's not the case. The entire staff is compassionate, helpful and caring. I also believe their size allows them to be cutting edge and have vast experience and expertise. Nothing seems to surprise them - probably because they see it all. I also love that they have a Wellness Center onsite with acupuncture! I participate in the Shared Risk program which gives me peace of mind. It's a wonderful option and is not something I've seen available at many other places. An exception to my high praise is the billing department. To be clear, I don't mean the financial counselors - April Jackson was wonderful. The billing department is unresponsive and challenging to work with. I had a really bad experience with them working with my insurance that caused me a lot of added heartache I didn't need. I mentioned this to my nurse, Shawn, and financial counselor, April, and they helped me escalate it to a senior person on the team to help get resolution.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien is the second doctor I've worked with. With the first, I felt like a number. I was worried that might be the case at Shady Grove as well given the size of the clinic. It couldn't be more untrue! I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should. She is innovative and unflappable. She always has a solve to help us get past the hurdle. I truly believe she wants me to be pregnant almost as badly as I do. Her belief in me and in our cause helps keep me going when I struggle to believe it myself. She's straight forward, honest, caring and persistent. With her on my side, I have hope that this will work. (And now I'm crying!)
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shawn Thompson)
All of the nurses at Shady Grove are fantastic. Shawn has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I gush about Dr. O'Brien every chance I get - and I don't have a baby yet! She's a wonderful doctor. She's generous with her time and knowledge, she's innovative and persistent. She's also very honest and open with sharing her thought process. She advocates for her patients. On many occasions, I've been in for monitoring and end up getting a surprise visit. When my first retrieval attempt canceled, she came in and told me herself - and helped me feel ok about it. The next time around, I saw her in the hall and she pulled up my results to review them with me in real-time. She's taken time out of her day to call me to discuss next steps (answering all of my questions for 20+ minutes!) and never makes me feel like I'm not important. She's even emailed me with updates or to let me know she'd call at a certain time. I feel so lucky to have found her!
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Don't be afraid to ask questions - she'll answer thoughtfully and thoroughly! She is very transparent so that does mean she shares a lot of information and detail. The first time I spoke with her (phone consult) it was a little overwhelming but now that I know her and her style, I greatly appreciate that.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
Retrieval attempt 1 - microflare. I took microdose Lupron for several days and then added in Gonal-F and Menopur. With only three follicles leading, she decided to cancel because she felt my ovaries could do better. Retrieval 1 - estrogen priming. This started with estrogen patches for several days. I added other meds later (forget the details!) and then Gonal-F and Menopur. The doses were pretty high, especially of Menopur. Towards the end I was taking 5 vials! Also added in Cetrotide to help extend the cycle and allow more follicles to grow. I ultimately had 6 retrieved, 4 mature. Retrieval 2- microflare - after the first cancellation on this protocol, she lowered the microdose lupron dose to ensure my follicles didn't grow too fast. This also allowed for lower doses of Gonal-F and Menopur. We were hoping for 8 eggs but only got 4. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
The majority of my first IVF cycle (actual procedure) was covered by my insurance. Dr. O'Brien did a lot to help ensure I was able to maximize that. Now I am doing Shared Risk which is EXPENSIVE - but it's worth it for the peace of mind. If you qualify, it's a great option if there's a likelihood that you'll have to do multiple retrievals and transfers.
10
Doctor
Jeanne O'Brien
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
+ Read more
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Describe your experience with Shady Grove Fertility.
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie )
Carrie is sweet, knowledgeable and typically available. She is our main POC and translates/communicates all information about our protocol. She has endless patience and is a treasure trove of information. She seems to always act on our behalf and has been a true reliable source of comfort and data. For monitoring, we see a revolving door of nurses and other medical staff. They are all nice, some more helpful than others, but haven't been dissatisfied with any. Just know that you really never have a singular person your dealing with on any given day, except our main nurse.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way and he is extremely knowledgeable. He is also a leader in a large practice. If you you are looking for a straight shooter with a strong research background, he is your guy.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Don't be afraid to push back and ask questions. He is flexible and understanding but because he is a bit intimidating it can be a bit hard. But I think he respects and appreciates when you are your own advocate.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
First cycle (fresh) : Vivelle patch, then Cetrotide injection, then pre eval, initial Dosing: 300 IU Gonal-F and 150 IU Menopur (2 vials), monitored follicles and finished with HCG Trigger injection. Retrevial two days later (7 eggs--&gt; 2 embryos) and then 5 day transfer of 1 fresh and froze the other. Estradiol/Estrace and endrometrin during TWW. Negative preg test. Second cycle(ERA and FET): Estradiol/Estrace 2mg tablets 3 times a day, then lining check, then Progesterone in Oil 1 ml every third day, then 2 endometrin inserts 2x a day. ERA test showed late stage receptivity so timing of oil shots was shifted by 12 hours. Transfered 1 week ago and waiting for preg test.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
In total for the fresch cycle, including meds, with 50% insurance we initially paid about $6000 for the first cycle. We were later reimbursed some of it due to a higher payout of the insurance. For the ERA and FET we paid I think around $2000 including meds with insurance.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Strongly recommended against multiple transfers.
8
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, Other
10
When we had issues with our nurse [at Shady Grove] almost making a medication error and us calling to voice our concerns about her sloppiness with our care to office manger, he [Dr. Eric Levens] was the one who called us instead. He immediately switched our nurse and again made us feel at ease...their financial department is one of their worst departments. They are very wishy washy and not clear as to what you need to pay and what your paying for. We actually overpaid by a couple thousand and had to be reimbursed but I had to fight to get them to send the check and finally had to speak to financial manager. The coordinator I was assigned was terrible and I felt like I was constantly fighting to get in contact with her. When I did, I felt like she didn’t know what she was talking about and certainly wasn’t making things very clear.
+ Read more
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, Other
10
Describe your experience with Shady Grove Fertility.
Their front desk is sometimes clueless and it at times takes several times to get through. However, their after hours line is very responsive. I would keep on top of your financial responsibility because we had to advocate a lot for ourselves to be reimbursed and make sure we were really paying what we were supposed to. Otherwise the clinic is good. They do have a rule to not bring your kids in which we LOVESD because who wants to see a persons child that you can’t seem to have yourself in a place where your paying thousands to have a kid? Just loves that they were sensitive toward that. It’s also renovated and clean. I’m not sure if it’s up and functioning yet but when we left they were building a procedural suite next door for retrieval’s, transfers, etc. which was much more convenient than going to their facility in Rockville. It was working to get accredited by insurance companies first at the time so we couldn’t use it. But still pretty neat! Also parking is terrible. They have one parking garage that services 4 office buildings. So arrive early to make sure you get a spot on time.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
He would call us on his way home from work. He explained everything in detail. When we had issues with our nurse almost making a medication error and us calling to voice our concerns about her sloppiness with our care to office manger, he was the one who called us instead. He immediately switched our nurse and again made us feel at ease. He was realistic with us and very thorough. He was personable and genuinely upset along with us when we list two out our first pregnancies.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Danielle Kelly)
To be honest she was disorganized from the start. She was very disconnected from the process and took forever to return our calls. At first, she was attentive to emailing but in reality she would read it seems the first paragraph of my email and then fail to answer the rest—so I would find myself having to email her several times to get answers to original email. The final straw was when she got the doses wrong for one of our transfer medications and almost compromised my lining being thick enough for our third transfer. I’m a nurse so I caught it. But we switched nurses after that to Mary. And she was a breath of fresh air.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
How was your experience with Eric Levens at Shady Grove Fertility?
He is very good at explaining the process, the good, bad, and ugly. He makes sure you leave his office understanding everything. Several times he called us himself after hours to check in on us whether it was after our retrieval, when I got OHSS, and after each of our losses. He is hard to schedule with because he is sought after which makes booking difficult but when you are able to see him, the wait is worth it.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Schedule now. Don’t wait too long because his appointments fill up fast.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Lupron Antagonist Protocol. I produced 30 eggs. We did ICSI due to make factor. He suggested a frozen transfer due to me showing signs of OHSS, and my medical history. When the second transfer ended in another m/c, he suggested uterine septum removal before doing next transfer. This resulted in successful pregnancy. He made sure to do a extra ultrasound because initial HR was low. At this time he was realistic with us and therefore, we knew our chances. Thankfully it was successful and next an revealed higher HR.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We were lucky. Our treatment was covered partially by insurance. So our max OOP was $3500. However, their financial department is one of their worst departments. They are very wishy washy and not clear as to what you need to pay and what your paying for. We actually overpaid by a couple thousand and had to be reimbursed but I had to fight to get them to send the check and finally had to speak to financial manager. The coordinator I was assigned was terrible and I felt like I was constantly fighting to get in contact with her. When I did, I felt like she didn’t know what she was talking about and certainly wasn’t making things very clear.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He actually works with NIH to prevent cases of negligence where fertility doctors are allowing transfers of 3 embryos (for example) and having sextuplets. He is advocate for only transferring one (based off our personal history) because we already had high risk factors for pregnancy.
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor, Unexplained
10
We had quite the time figuring out our insurance pharmacy coverage and she [Nurse Chrissie], without hesitation, sent multiple scripts to multiple pharmacies and filled out pre-authorization forms. ... There are global fees for procedures. Global fees for IVF is based on maternal age and they have 3 packages - one cycle, multi-cycle, Shared Risk money-back.
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor, Unexplained
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility - Chesterbrook is like a well-oiled machine. The waiting times are minimal (10-15 minutes max, although it was usually closer to 5). When you first walk in the receptionist always greets you with a smile. The medical assistant/phlebotomist is extremely skilled and makes you feel at ease when getting blood drawn. When getting ultrasounds done, they are gentle and explain everything that they're doing and what you're seeing on the screen. I've always been able to get an appointment when needed, even on a last minute or emergent basis.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen makes you feel like you're his only patient. He spends as much time as needed with you and has never once made us feel rushed. I have always gotten an appointment when I needed one, even last minute.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Chrissie Speca)
Chrissie was amazing to work with. She was caring and compassionate and knew her stuff. She communicated flawlessly with Dr. Kallen and never left any question unanswered. Whether I called or emailed, I knew I could expect a call from her almost immediately. Whenever she said she'd call, she always did. We had quite the time figuring out our insurance pharmacy coverage and she, without hesitation, sent multiple scripts to multiple pharmacies and filled out pre-authorization forms. This was definitely time consuming and she did it in a very timely manner. Thanks to her help, we managed to get our insurance to cover our medicine. She shared in the joy of our first positive pregnancy test.
How was your experience with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen is an incredibly talented, kind, compassionate doctor. He is up-to-date on the latest studies and values his patient's input. He takes the time to educate, inform and listen to all of his patients. He works seamlessly with his nursing and clinical staff, which you can tell through their communication. While he has a very calm and serious demeanor, he is incredibly caring and compassionate. When we received less than great news, he was the one who called us personally to share that news. He listened to all of our concerns and worries and thoughtfully shared his thoughts, while never once pushing us in any direction. I fully trust Dr. Kallen and know that I am in good hands.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
Look no further! We came to Dr. Kallen as a second opinion and knew we'd found the right doctor upon our first consultation with him. Bring any and all questions and concerns to him and he will guide you through everything.
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
Since we had had diagnostic testing done at our previous clinic only a few months prior to coming to Dr. Kallen, we did not have to repeat our genetic blood screening. (I was not a carrier for any conditions the test screened for). My husband repeated his semen analysis and completed an infectious disease blood panel. I also repeated a complete blood work up. Prior to beginning our IVF cycle, I had an HSG done, a saline sonogram, and mock embryo transfer. This was our first IVF cycle, and we followed the Antagonist IVF Protocol. This entailed being on an active birth control pill for 21 days which commenced on the first day of my menstrual cycle. A few days before injections were to start, I came in for a baseline ultrasound and bloodwork. Once they verified that my levels were where they needed to be, 3 days later I started my injectible hormones. I began on 225 IU of Gonal F and 150 IU of Menopur daily. I came in 3 days later for my first monitoring appointment and my dosage of Gonal F was increased to 300 IU per day. Monitoring appointments became more frequent and my dosage of both Gonal F and Menopur increased. Once my follicles were large enough, I began Cetrotide and came in for monitoring almost daily. Then we got the go-ahead and exactly 36 hours before egg retrieval, we used an HCG injection. Egg retrieval was successful and we waited to see how many made it to Day 5 blastocyst. Since we were doing PGS testing, our blastocysts were biopsied and sent to the lab and embryos were frozen. PGS test results took about 2 weeks to come back, and in the meantime I waited for my next menstrual cycle to begin active birth control pills again to begin my frozen embryo transfer cycle. After we received our normal embryo results, I also began Estrace oral pills, three times daily. Then I began progesterone in oil injections five days before our frozen embryo transfer. Once the embryo was transferred, I continued both Estrace and PIO until 10 weeks gestation.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
There are global fees for procedures. Global fees for IVF is based on maternal age and they have 3 packages - one cycle, multi-cycle, Shared Risk money-back.
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Kallen prefers eSET, as there are now studies that show that transferring multiples does not increase the chances of success, rather the chances of multiples which is risky. He explained the risk of multiples and the probability of an embryo splitting. Due to our age (25 and 26) and this being our first pregnancy, he highly advised going with an eSET. We were planning on doing an eSET anyway.
10
Doctor
Caleb Kallen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
34 - 39
Treated
2013 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 8 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other, Unexplained
8
I actually went through 2 nurses [at Shady Grove] who were not good communicators, not organized, and with whom I was not happy. After my negative experience with the second, I spoke with my doctor and he had me transferred to another nurse, who was excellent. She was clearly so much better than either of the first two....Strengths: multiple locations, very good hours for appointments, usually pretty efficient monitoring hours Weaknesses: takes some time before various personnel get to know you. your doctor is likely not going to do your procedures
+ Read more
Age
34 - 39
Treated
2013 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 8 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other, Unexplained
8
Describe your experience with Shady Grove Fertility.
Shady Grove is huge and therefore has the expected strengths and weaknesses. Strengths: multiple locations, very good hours for appointments, usually pretty efficient monitoring hours Weaknesses: takes some time before various personnel get to know you. your doctor is likely not going to do your procedures
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
In the early part of my treatment, when I was doing the IUIs (2), I felt more like a number. But as we moved into our IVF cycles, I had increased interactions with Dr. Widra. After my first miscarriage, I felt Dr. Widra responded with genuine compassion and personalized care. From then on, I felt he really knew me and my history.
Describe your experience with your nurse at Shady Grove Fertility.
I actually went through 2 nurses who were not good communicators, not organized, and with whom I was not happy. After my negative experience with the second, I spoke with my doctor and he had me transferred to another nurse, who was excellent. She was clearly so much better than either of the first two. I actually had a similar experience the second time around. I started out with a pretty subpar nurse, but spoke to the office manager and was transferred to a nurse who was incredible. So I think the bottom line is that there is a range of nurses at the clinic and I would recommend self-advocating if you feel unhappy with your nurse.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Eric Widra at Shady Grove Fertility?
My husband and I found Dr. Widra to be compassionate, but also frank. He didn't sugarcoat anything, but I certainly never found him cold. When trying for my first, we went through a number of retrievals and transfers and I appreciated feeling "known" despite being at a very large clinic that has a reputation for being a factory. I am detail oriented and Dr. Widra always took the time to answer my questions, whether in person or on the phone. While much of my communication was with my nurse, if there was difficult or sensitive information to deliver, he always called me himself and I never felt rushed off the phone. We ended up doing PGS testing and when I became pregnant, Dr. Widra told me to call him if I ever had any questions. We were indeed told at one point in my pregnancy that we should consider an amnio to rule out chromosomal abnormalities. At this point it had been a few months since I saw Dr. Widra, but I called him and he returned my call within hours. We went back to Dr. Widra when we were ready to try for our second, and unfortunately we did not have success. After two cycles, he recommended we move on to donor egg. While we weren't (aren't) ready to do that, I appreciated his honesty about how he views our situation.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
That he may not be the warmest upon first impression, but you should not take his frankness for a lack of compassion.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I began with fairly low doses of menopur and bravelle, 75 and 150, respectively. But that cycle did not produce many follicles. In my subsequent cycles, I was using higher doses -- around 150 menopur and 300 bravelle. I did two antagonist protocols: bcp followed by stims, with cetrotide added when the follicles got to a certain size. While these yielded a decent number of eggs, Dr. Widra thought we might be able to get more with estrogen priming, so we did that for my last cycle when trying for my first. When trying for my second, we started with estrogen priming since that had yielded the most eggs when I was trying for my first. However, that did not result in many eggs, so Dr. Widra proposed a micro-dose Lupron protocol.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I found monitoring appointments pretty easy because there were multiple locations I could go. There were often multiple women waiting, but that didn't negatively impact my experience. I knew that the earlier I went, the less time I would have to wait. Very occasionally, I would be taken to a room and then had to wait for 10-15 minutes, but usually once I was taken to a room, I was seen within a few minutes.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
I was part of shared risk, both times. That meant I paid an upfront fee (~25,000) that covered up to 6 cycles and I got my money back if it didn't work.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Widra had a strong preference for eSET given that we were exclusively transferring 5 day embryos. I appreciated this approach, given that it is safer for both women and babies.
9
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Sibley
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
IVF meds- $5000 IVF treatment- $30,000 IUI- $900 [at Shady Grove Fertility]...It is a little slow and hard to get someone on the phone. However they do a great job managing all aspects of the process. I personally think their business office is amazing as they do all that they can to try and help you figure out the best way to pay for everything...Dr Tidey’s lead nurse provides all of the compassion and love that Tidey cannot. She is amazing and makes you feel so calm, supported and taken care of. The whole staff is amazing but our nurse knew our name, knew what was going on and always knew the best way to care for us based on the visit. As for the coordination she was also amazing. She is the perfect blend between Tidey and his nursing staff. She is calm, steady, compassionate but also firm and educational. She has to go over all of the information and patiently answers all questions and does an amazing job holding your hand while also making you feel like you’ve got it and you can do it!
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
Describe your experience with Shady Grove Fertility.
It is a little slow and hard to get someone on the phone. However they do a great job managing all aspects of the process. I personally think their business office is amazing as they do all that they can to try and help you figure out the best way to pay for everything.
During treatment, were you treated like a number or a human with Geof Tidey at Shady Grove Fertility?
He is very matter of fact so while you are very much treated like a human he is incredibly detached in the way he speaks to you. You aren’t a number, everything is tailored to you and he’s very well versed on your case but it’s going to be very clinical.
Describe your experience with your nurse at Shady Grove Fertility.
Dr Tidey’s lead nurse provides all of the compassion and love that Tidey cannot. She is amazing and makes you feel so calm, supported and taken care of. The whole staff is amazing but our nurse knew our name, knew what was going on and always knew the best way to care for us based on the visit. As for the coordination she was also amazing. She is the perfect blend between Tidey and his nursing staff. She is calm, steady, compassionate but also firm and educational. She has to go over all of the information and patiently answers all questions and does an amazing job holding your hand while also making you feel like you’ve got it and you can do it!
How was your experience with Geof Tidey at Shady Grove Fertility?
Dr Tidey has an awkward bedside manner. He is a little socially awkward and more comfortable talking about the process and the procedure than he is making small talk and putting you at ease. He is very throughout and puts so much care into every decision and suggestion he makes. He puts his patients safety first and is very direct about what your options are. He doesn’t sugar coat the options and is very direct when making his suggestions about your car. He does a great job balancing your right and need as a patient to make your own decisions with not allowing you to spend too much time wasting money and time doing expensive treatments that aren’t going to work. In a truly emotionally overwhelming moment his direct and balanced insight and medical treatment is exactly what I needed.
What's one piece of advice would you give a prospective patient of Geof Tidey at Shady Grove Fertility?
Be prepared with your questions because he’s not going to over explain things unless asked. He will explain everything but he’s not “chatty” so it will be direct and brief.
Describe the protocols Geof Tidey used in your cycles at Shady Grove Fertility and their degree of success.
I came in with unexplained infertility and so he had us try colomid and timed intercourse. After doing that for 3 cycles he told us that it was time to move along. He said we could keep trying but didn’t want us to spend all of our money and emotional currency on a potentially dead end treatment. We did 3 IUIs and none of them worked. I was on the fence about a 4th round and Tidey told me it would be a waste but he didn’t stop me and ultimately allowed me the choice. Ultimately I agreed with him that IVF was the best option. It was so hard for me to hear but he clearly explained to me while it made the lost sense. He suggested that we do both genetic testing and ICIS given my history of miscarriage. We ended up determining that I had bad egg quality and so out of 18 eggs retrieved 3 made it and only 1 was viable. We implanted that one and gave birth 9 months later.
Describe the costs associated with your care under Geof Tidey at Shady Grove Fertility.
IVF meds- $5000 IVF treatment- $30,000 IUI- $900
Describe Geof Tidey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He doesn’t suggest multiple transfers the first time around. He has concerns about the health of the mother. Said he would honor our decision but wasn’t excited about multiple embryo transfer.
8
Doctor
Geof Tidey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Stony Point
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29
Treated
2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
I never had anything but a kind interaction with everyone who worked there [Shady Grove Fertility-Rockville] and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time)...She [nurse] was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for.
+ Read more
Age
29
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility knows what it is doing. I am sure they churn out patient after patient every day. To some people this may make you feel like you’re just a number to them but for me it was a comfort because it meant they knew what they were doing. I never had anything but a kind interaction with everyone who worked there and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time).
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very matter of fact about treatment and odds but was a kind person which is exactly what I was looking for. I wanted information that was not sugarcoated.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
When we met our nurse, Dew, I have to say that we were underwhelmed. She was very matter of fact without, it seemed, much emotion or compassion. However, I am so glad we gave her a chance because she ended up being a great advocate for us. She was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for. Dew really made this journey easy for us and I hope she is able to do the same for many more people hoping to conceive.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was a great doctor to have for pcos and male factor infertility. He gave us both things to work on for about six months before retesting my husbands semen to see if we could improve our odds without further treatment. When that wasn’t the case, we moved forward with IUI and ultimately IVF when it became clear that we needed to do ICSI. He was very matter of fact about odds, treatment and protocol. He adjusted as necessary during cycles and had a kind bedside manner before and after our egg retrieval. We had a successful pregnancy on our first frozen transfer and we plan to transfer our remaining embryo this year. If that does not work we will not hesitate to use Dr. Chang for another round of ivf to have our second baby.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Ask a lot of questions at your consultations and appointments. He will answer everything thoughtfully.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Clomid for one IUI cycle (adding extra days of Clomid for further follicle development) with ovidrel trigger (negative pregnancy test) , Letrozole for one IUI with ovidrel trigger (negative pregnancy test- male factor), IVF cycle with menopur, final-f, endometrin and a lupron trigger. 20 eggs retrieved, 16 mature, 9 fertilized, 2 made it to blast. 1 fresh embryo transfer resulting in live birth, 1 embryo frozen.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
We are very lucky to have good insurance so our coverage was excellent. We mostly paid copays and for some of our medications. Many of the tests were not considered “fertility” and fell under regular insurance coverage so they didn’t eat into our fertility coverage.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He strongly suggested single embryo transfer due to risk to mother and child with a multiple pregnancy, no added odds of getting pregnant if you transfer multiple and also due to our non-advances ages.
10
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

3
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
3
They [Shady Grove Fertility- RIchmond] have a brand new facility, which is always nice. I wish they offered more adjunctive treatments like acupuncture...in their Richmond office. Appointments usually start within 15 minutes, so wait times are generally short....In the end, because we were disqualified from the shared risk program, our saved funds could only cover two cycles at Dr. Johnston's clinic. We decided to move forward with a different clinic for treatment.
+ Read more
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
3
Describe your experience with Shady Grove Fertility.
They have a brand new facility, which is always nice. I wish they offered more adjunctive treatments like acupuncture her in their Richmond office. Appointments usually start within 15 minutes, so wait times are generally short.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility?
From the initial consultation we had with shady grove, we were already set up for failure because the statistics were so against us, given that I have DOR and my husband has male factor infertility, and Dr. Johnston stated no amount of drugs could stimulate my ovaries. But we were so ready to finally take that leap of faith with IVF, only to then be told we should strongly consider donor eggs, and that I did not qualify for the shared risk program because my labs are unfavorable (I previously qualified with my first doctor, who has since merged with Dr. Johnston's group, Shady Grove Fertility). All I wanted was a chance, but clearly I was gonna throw off their success rate. I felt like the relationship with her was just not off to a good start. After months of labs and testing, she agreed to help us, but at that point I decided to take a more holistic approach. Yet still, she was always reminding me that the damage is already done and that my biological clock has stopped ticking. I never felt hopeful about proceeding with IVF at their clinic and made a decision to move on elsewhere.
Describe your experience with the nursing staff.
front desk and clinical staff were always courteous and had a tendency to follow up frequently, keeping me updated with my lab results and next steps.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility?
At first glance, Dr. Johnston is very intelligent and knows her stuff. However, when a doctor tells you any alternative treatments you're doing is not going to help, or it's as if a cancer patient is choosing herbs over chemotherapy when you take charge of your own fertility, they're belittling you as a patient and a person, as if to say it is poor judgement on my part. I think if she had chosen to be more empathetic and compassionate with her words, we might have continued our work together.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility?
If you do not feel supported in your journey and you're given limited options, do yourself a favor and find a new doctor.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility and their degree of success.
In the end, because we were disqualified from the shared risk program, our saved funds could only cover two cycles at Dr. Johnston's clinic. We decided to move forward with a different clinic for treatment.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility.
12,000 per IVF cycle, not including meds, PGS, ICSI, cryo-preservation, OR multi-cycle discount for 18,500 (2 cycles) were what I qualified for, unless I agreed to donor egg IVF and I would have qualified for their shared risk program.
7
Doctor
Erika Johnston-MacAnanny
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
3
Clinic
Shady Grove Fertility
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
9
We've had 3 nurses over the course of our treatment at Shady Grove...I think, now that they have figured out the staffing changes, that both nurses we have dealt with are doing their best to make us feel like patients and not just numbers. Overall, our experience has been a positive one... It is a little bit of an inconvenience that the Frederick office is only able to do bloodwork and/or ultrasound and I have to travel for any other type of procedure. Initially, when we started this process over a year ago, they were rearranging their staff and we went through 3 nurses before we landed with Janine.
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Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
9
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility - Frederick as a clinic is welcoming and clean. The staff is friendly and professional. It is a little bit of an inconvenience that the Frederick office is only able to do bloodwork and/or ultrasound and I have to travel for any other type of procedure. Initially, when we started this process over a year ago, they were rearranging their staff and we went through 3 nurses before we landed with Janine. That was a bit confusing because it felt like we didn't know who we should be talking to, and when we did talk to someone, they weren't always sure what our protocol was. I think, now that they have figured out the staffing changes, that both nurses we have dealt with are doing their best to make us feel like patients and not just numbers. Overall, our experience has been a positive one.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility?
Lauren is extremely considerate. She is empathetic and encouraging. She is very knowledgeable and checks in with us to make sure we understand everything before proceeding. During procedures, she is vocal about what is happening so we have a better understanding of how things are going in real-time. She has a comforting nature and I feel like she has supported us in every decision we have made along the way.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni Benjamin)
We've had 3 nurses over the course of our treatment at Shady Grove. Allison Catalani was our initial point of contact and she was organized and helpful. She was only our nurse for a few weeks (staffing changes). Throughout the IUI process, our nurse was Jody DeRaimo. Jody was friendly and knowledgeable, however, I did feel that she could be unorganized at times. She would ask me what medications I was taking and what kind of cycle I was doing or say she was going to send something to the pharmacy that day, but it didn't get sent. It felt like she had too much on her plate. In comparison, our IVF nurse, Toni Benjamin is "on the ball." She is very organized, and she has been able to answer all of my questions without having to ask or confirm with someone else. She reminded us to get our sperm shipped to the clinic, and then followed up with the Rockville office to make sure it got there. She sent medications to 3 pharmacies so we could get the lowest cost. She has been very nice to work with thus far.
How was your experience with Lauren Roth at Shady Grove Fertility?
Lauren is supportive, empathetic and professional. We've had three treatment consultations with her. In each meeting, she clearly stated where we were in the treatment process, what the next steps or options were, and any risks associated with procedures. She would check in with us to make sure we understood everything and was able to do this without us feeling patronized. We asked many questions and Lauren always made sure we had as much information as we could before making any decisions. We felt/feel that she gave us her honest opinions and she supported us in each decision we have made thus far. Whether that be opting in or out of genetic testing, choosing to continue IUI after our miscarriage and switching to IVF, Dr. Roth has been supportive of each decision. She has also been quick to respond to any messages or emails we have left with questions. She never makes you feel ashamed or stupid for asking questions, even if they are as silly as "is it okay to dye my hair?" During procedures (we have done multiple IUI's and one fresh embryo transfer with her and will be doing a frozen transfer at the end of October), Lauren talks through the procedure as it's happening. This was especially helpful and comforting for my wife and me. I know my wife would have been asking a million questions if she had not been walking us through it. After our miscarriage, Dr. Roth was sympathetic and gentle about asking when we wanted to proceed to the next step. We have never felt rushed or pushed in a certain direction. She allowed us to make our own decisions about our treatment plan and it does make us feel like we are a team.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility?
Don't be afraid to ask all your questions and voice your concerns. She will listen.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility and their degree of success.
We started this journey without medications. The first two cycles of IUI were natural. At the time we started the process I was 29 and had no health issues that would indicate the need to use anything else. We also used at home Ovulation Predictor Kits (OPK) to track my LH level and predict my ovulation window. We used the Ovidrel trigger shot starting in cycle 2. On the third cycle, we started doing monitoring through Shady Grove, meaning bloodwork and ultrasound to track ovulation and introduced 50mg of Clomid to the cycle. After this cycle was not successful, Dr. Roth suggested we do an HSG test to make sure there were no blockages in my fallopian tubes and that my uterus was normal. After getting normal results back from that test, we started our 4th IUI cycle. This cycle resulted in a chemical pregnancy. 5th IUI we also introduced an FSH injectable (Follistim AQ, can't remember the dosage). On the 6th IUI cycle, we continued with Clomid and Follistim, increasing the dosage slightly on the Follistim. We were successful in this attempt and found out we were pregnant on New Year's Eve. I made it 14 weeks and had a miscarriage in March of 2019. We used April as a recovery month and did a saline ultrasound in May to confirm that all the tissue was removed and my uterus was clear to try another IUI. We continued with the protocol that we used in the 6th cycle except I used Letrozole 2.5mg instead of Clomid because of a national shortage. This protocol was successful for us so Dr. Roth felt that we didn't change it. After this cycle was negative, we discussed our options with Dr. Roth and ultimately decided to try IVF. I began the cycle taking birth control to suppress natural ovulation. We also used Menopur (75 IU), Follistim AQ (200IU), and Ganirelix (250MCG). We used Lupron (1mL) for the trigger before egg retrieval. After the Fresh Embryo Transfer, I began taking Estradiol (2mg tab) twice daily, and Endometrin (100mg tab) 3 times a day. This transfer was not successful. I have just started taking birth control again for the frozen embryo transfer and will begin Estrace/Estradiol 2mg tab 3x a day soon.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility.
We were lucky in that our insurance covered 6 IUI cycles. However, we had a $50 copay for any visit to the clinic regardless of the type of appointment, and the IUI's were only covered after we met our deductible. Medications were partially covered as well. The HSG test was not covered, and that was $350 up front. The billing for this was a bit confusing because Shady Grove's system was a few months behind, so even though we paid up-front for the HSG exam, they applied that money to other charges on our account. In the course of the IUI treatment, we spent $16,000 (not including sperm). As we moved to IVF treatment, nothing is covered by our insurance. We opted for Shady Grove's Shared Risk Program, which is $19,500.00 plus the cost of medications (so far $2,331.00).
Describe Lauren Roth's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
When we asked about the number of embryos, Dr. Roth explained to us that because of my age (30) if we did multiple embryos we would only be increasing our chance of twin rather than increasing the chance of pregnancy. She felt that the odds were good to transfers only one since the rate of pregnancy for someone my age is around 50%.
10
Doctor
Lauren Roth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Lauren Roth at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

6
Age
39
Treated
2019
Success with this Doc
20 Eggs Frozen
Treatment
3 Egg Freezing
Diagnosis
6
There were some issues with communication [at Shady Grove Fertility], and one very serious error where Rachel had a trainee nurse call me, and she gave me the wrong instructions for medication changes that night. Luckily I had to contact Rachel for something else that day and I was able to catch the error, but if I hadn't, I likely would have lost that entire cycle...$12,500 for an egg freezing cycle: 20 mature eggs or 4 cycles, whichever came first. For 3 cycle, I paid the pharmacy ~$15K. SGF also tried to bill me for blood tests and a consultation with the doctor in between cycles. I was nickel and dimed.
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Age
39
Treated
2019
Success with this Doc
20 Eggs Frozen
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Egg Freezing
Diagnosis
6
Describe your experience with Shady Grove Fertility.
The clinic is waaaaaay too big, and people are treated like a number. Read your contract VERY carefully and make sure you understand exactly what is and is not covered. If they ask you to do an additional test or appointment, make sure you check to see if it is included, otherwise you will be stuck with an extra bill. The financial department is also a complete mess. They couldn't have cared less about my questions and they were unresponsive, and sullen on the phone. They didn't do a good job of figuring out my insurance coverage, and I had to make a number of additional calls to my insurer to make sure everything was correct. They also advised me to not bother to check the prices of medications with other pharmacies, since they had a deal with a specific pharmacy. After I had already bought the drugs, I talked to other SGF women who had found drugs from lots of different pharmacies for cheaper. My nurse also did a terrible job of helping me to order the exact right amount of medications for my last cycle, which means I have unusable drugs in my fridge now. They let you donate them back to the clinic, but you can't return them, which is ridiculous. I felt really manipulated and take advantage of by the end of my care at SGF. The care I received from monitoring nurses and retrieval staff was excellent, however.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
Shady Grove as a whole is too large and the way they are set up means less personalized care. Communication should have been better, and errors on the part of the nursing staff would have been less likely with a smaller practice. The financial department has no idea what they are doing and I spend several thousand more than I needed to due to their lack of attention and individual care. SGF is a for-profit business and it shows.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rachel Lab)
Overall my nurses were good. I was however disappointed when my primary nurse was promoted to another location and I was abruptly switched to a new nurse with no transition period or explanation beyond, "you're transitioning to a new nurse today." There were some issues with communication, and one very serious error where Rachel had a trainee nurse call me, and she gave me the wrong instructions for medication changes that night. Luckily I had to contact Rachel for something else that day and I was able to catch the error, but if I hadn't, I likely would have lost that entire cycle. I was shocked at how dismissive and non-apologetic Rachel was about the error.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Barbara Osborn at Shady Grove Fertility?
Dr. Osborne's bedside manner isn't great, but it's not the worst I've ever seen. Fertility clinics seem to be extremely nervous about getting a patient's hopes up, which means they are so neutral that they veer into actually withholding information, and being obtuse. I found Dr. Osborne to be this way. For example, I couldn't get a straight answer from her about nutrition/supplements to before/during egg freezing. Overall I sometimes felt like I was talking to a customer service or sales rep instead of a doctor - she just was unable to be personable.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Come prepared with all your questions, and don't be afraid to press further if you don't get a full answer to a question, or one that you understand.
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
Age: 38, AFC: 18, AMH: 1.58. Doctor expected ~13 eggs per cycle, of which ~9 would be mature. First cycle was way less successful than expected, so they used the same protocol but increased the dosage significantly. Then 3rd cycle they used a different protocol. First 2 cycles: birth control, then antagonist protocol (Gonal-F, Menopur, Cetrotide, Leuprolide trigger). 3rd cycle, no birth control, estrogen priming instead, then same antagonist protocol, except HCG instead of Leuprolide trigger. 1st cycle: 5 eggs retrieved, 3 mature 2nd cycle: 12 eggs retrieved, 8 mature 3rd cycle: 14 eggs retrieved, 9 mature
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
$12,500 for an egg freezing cycle: 20 mature eggs or 4 cycles, whichever came first. For 3 cycle, I paid the pharmacy ~$15K. SGF also tried to bill me for blood tests and a consultation with the doctor in between cycles. I was nickel and dimed.
6
Doctor
Barbara Osborn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Sibley
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 37
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss
10
My primary nurse [at Shady Grove Fertility] was kind and compassionate but seemed to forget a lot of my unique needs. I learned to constantly remind her what was going on and also learned that I would need to advocate for myself...We were part of a shared risk program so paid an upfront fee. We paid for PGS testing of our embryos and also paid for medications which were not part of the shared risk program. Some medications were covered by insurance.
+ Read more
Age
35 - 37
Treated
2017 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with Shady Grove Fertility.
My clinic has very good hours to accommodate my work schedule. They have excellent administrative staff included those at the front desk. I never had difficulty making the appointment I needed. They were very efficient at getting patients in and out for morning monitoring. I did feel that they had a large number of patients to manage but we knew that when we chose to use them for our fertility needs.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
He took time to talk to us, explain everything in as much detail as we needed and called whenever there were important results or decisions to discuss.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Mary Hartman)
My primary nurse was kind and compassionate but seemed to forget a lot of my unique needs. I learned to constantly remind her what was going on and also learned that I would need to advocate for myself.
How was your experience with Eric Levens at Shady Grove Fertility?
He is a compassionate, patient, soft spoken and hardworking doctor. He gave me hope all along the way even when I was experience loss or complications. He gave me options but respected my decisions based on the information he provided.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Listen, ask questions, advocate for yourself but trust his experience and recommendations.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
He reassessed after each miscarriage which led to slightly different protocols, PGStesting and using an implantation protocol (lovenox, baby aspirin, prednisolone).
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
Approximately $25,000. We were part of a shared risk program so paid an upfront fee. We paid for PGS testing of our embryos and also paid for medications which were not part of the shared risk program. Some medications were covered by insurance.
9
Doctor
Eric Levens
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Eric Levens at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

7
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
7
I wouldn't be at the clinic [Shady Grove Fertility-Fairfax] if it wasn't for their doctors. The clinic is updated, and the now has an IVF facility. The front desk is typically a mess and sometimes doesn't answer the phones. Most of the non-nurse, non-doctor staff, not all but most, treat you like a number. My financial advisor is nearly impossible to reach. You have to be proactive and stand up for yourself in an office that sees so many patients.
+ Read more
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with Shady Grove Fertility.
I wouldn't be at the clinic if it wasn't for their doctors. The clinic is updated, and the now has an IVF facility. The front desk is typically a mess and sometimes doesn't answer the phones. Most of the non-nurse, non-doctor staff, not all but most, treat you like a number. My financial advisor is nearly impossible to reach. You have to be proactive and stand up for yourself in an office that sees so many patients.
During treatment, were you treated like a number or a human with David Saffan at Shady Grove Fertility?
Dr. Saffan is invested in his patients. He often goes out of his way to make sure they are looked after. He has called me several times late in the evening and on weekends to check in. I've learned to be proactive when it comes to care at SGF though because it is easy to feel like a number there. I set up face-to-face meetings with Dr. Saffan when needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Danielle Kelly then Mary Hartman)
Danielle Kelly was great. She was a great communicator, and she had been through infertility herself so she could relate. Mary Hartman is okay at communicating but has failed to show compassion on numerous occasions. At one point, she told me that I had children (I do not). Another time when I asked about my 2 embryos, she told me "They've been thrown away".
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
How was your experience with David Saffan at Shady Grove Fertility?
Dr. Saffan shows he cares his patients. On several occasions he called late in the evenings or on weekends to check in on me. He explains the procedures, risks, and makes recommendations based on specific situations. On all but one occasion, I've felt positive about the direction I was headed after speaking with or meeting with him. I've been seeing him for almost 2 years, and I've learned that he is an eternal optimist. I struggle with his seemingly endless optimism sometimes.
What's one piece of advice would you give a prospective patient of David Saffan at Shady Grove Fertility?
Be prepared for data-driven analysis. He will make his decisions based on the data. Also, if he seems overly optimistic, question why.
Describe the protocols David Saffan used in your cycles at Shady Grove Fertility and their degree of success.
For my first IUI, I was put on Follistim. This resulted in pregnancy and miscarriage. Dr. Saffan then recommended IVF. We jumped right into that after waiting a month. I was put on birth control for less than 3 weeks. I was put on typical medications. The cycle was converted to IUI due to only 1 follicle. After a negative test, I went right back into round 2 (no birth control). This had the same result. I took time off then went back to a Clomid cycle to see how I would respond. Same result on a side with no tube so we did TI. I took time off then started another IUI cycle with Follistim. My response was better than any other so it was converted to IVF. 6 eggs were collected. 1 day 6 embryo that didn't take. I took more time off then went for another IUI, this time with Menopure. It was unsuccessful.
Describe the costs associated with your care under David Saffan at Shady Grove Fertility.
Each monitoring appointment is about $200-$300 but was covered by my insurance. IUI was covered with insurance. One cycle of IVF is about $11,000 not including medication.
8
Doctor
David Saffan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
10
The office [of Shady Grove Fertility] called to check in on us often, lend an ear or medical advice when needed, emailed to congratulate us on our pregnancy. Never at any point did I feel like a number in that office...Everyone who would call to discuss things was well informed of our chart/history/plan...We struggled the first month when I had too many eggs with whether we should try timed intercourse and take our chances, and she was extremely professional and honest with her advice. Suggesting we think of life down the road, do we have room for triplets in the car? In our house? Can we feed them?
+ Read more
Age
34
Treated
2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
They were always understanding and flexible. With traffic in the morning sometimes i would call if I would be late and they were always very understanding. Their receptionists knew you by name quickly. They offered very early appts which were helpful with our work schedules.
During treatment, were you treated like a number or a human with Brianna Schumacher at Shady Grove Fertility?
The office called to check in on us often, lend an ear or medical advice when needed, emailed to congratulate us on our pregnancy. Never at any point did I feel like a number in that office.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Annika )
Annika called after any procedure we had, to go over the information with us again and see if we had any questions. We struggled the first month when I had too many eggs with whether we should try timed intercourse and take our chances, and she was extremely professional and honest with her advice. Suggesting we think of life down the road, do we have room for triplets in the car? In our house? Can we feed them? She put things into perspective and was the voice of reason I needed at the time. I was grateful for her honesty. I appreciate a blunt approach when it comes to my medical care. She was also compassionate when I needed her to be when we could t do IUI.
How was your experience with Brianna Schumacher at Shady Grove Fertility?
She was very thorough in her explanation at the initial visit, and optimistic and supportive in our decision to go with IUI. Everyone who would call to discuss things was well informed of our chart/history/plan. She did our final US before graduating from the practice and explained everything well, answered any questions we had, encouraged us to send pictures of my growing belly and baby as the pregnancy progresses.
Describe the protocols Brianna Schumacher used in your cycles at Shady Grove Fertility and their degree of success.
She had reviewed my chart from my previous doctor, and felt my body responded well to clomid so we did cycles of clomid and ovidrel with IUI. My initial month, I over produced and had 11 follicles so she canceled for too high a risk of multiples. The second month she lowered my dose to where i had 4, and we had a successful first IUI treatment.
Describe the costs associated with your care under Brianna Schumacher at Shady Grove Fertility.
Our IUI was 100% covered by our insurance
10
Doctor
Brianna Schumacher
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
Everyone [at Shady Grove Fertility] responds to emails very quickly. Everyone is very kind and welcoming. I never had any issue with communication or treatment from nurses. Phone calls aren’t the best, they prefer email...My IUI was not covered my insurance, $1,800 for IUI...This clinic is run very smoothly and timely. The clinic is very clean and accommodating for my family. (I have a 3 year old son who had to be snuck in a few times). The staff is friendly. They have weekend hours at different locations that isn’t too far away from where we live. I just don’t appreciate how I was treated as a number by the doctor.
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
Describe your experience with Shady Grove Fertility.
This clinic is run very smoothly and timely. The clinic is very clean and accommodating for my family. (I have a 3 year old son who had to be snuck in a few times). The staff is friendly. They have weekend hours at different locations that isn’t too far away from where we live. I just don’t appreciate how I was treated as a number by the doctor.
During treatment, were you treated like a number or a human with Naveed Khan at Shady Grove Fertility?
Being diagnosed unexplained and then forced to follow their “protocol” for Medicated timed intercourse. First, they found my tests showed clotting disorder and told me taking baby aspirin wasn’t part of their protocol. Before my IUI, My primary doctor found that my thyroid was WAY off (hypothyroid) and Dr Khan , knowing this, still followed through with the IUI that I paid for out of pocket. *I* then had to ask him after I learned that it failed, if my thyroid could have caused the IUI to fail, he said I was correct my thyroid wasn’t optimal for fertility and to go and seek an Endocrinologist. That was the last contact I had with this clinic. Very disappointing and frustrating. I felt they just took my money without any thought as to what could actually be going on with ME, the patient.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tracey)
Everyone responds to emails very quickly. Everyone is very kind and welcoming. I never had any issue with communication or treatment from nurses. Phone calls aren’t the best, they prefer email.
How was your experience with Naveed Khan at Shady Grove Fertility?
I am all around disappointed. Honestly, from the start I was a little put off by feeling like a number. It’s the closest clinic to my house, so, I stayed when I shouldn’t have. Dr, Khan did take the time to hear me out most of the time when we had a meeting. But, he was quick to wave off newer studies I’ve found. I let him because he’s the doctor, not me. My test came back with high FSH and possible clotting disorder. Otherwise “unexplained infertility”. I asked if I should take baby aspirin, “it’s not part of our protocol” I pushed back “will it hurt if I take baby aspirin. Since it could help prevent another miscarriage?” “no it won’t hurt anything”. Alrighty fighting for clarity and treatment as an individual and it was only the beginning. One medicated timed intercourse failed. Then I set up for an IUI, our insurance doesn’t cover it, in Northern VA fertility treatment is very pricey. I then went to my primary doctor who ran regular tests and found my thyroid was off (hypothyroid). A few days before IUI I told my clinic about my thyroid levels they “‘made note of it”. Went ahead with the IUI. It failed. I then discovered that my levels were way off for fertility and could be a reason for infertility and early miscarriage. When I brought this up to doctor Khan he said “yes. Your thyroid is not optimal for fertility. If you’d like, go and see an Endocrinologist”. That was the last contact I had with this clinic. I won’t be returning. They took my money and instead of holding off on the IUI that was perhaps destined for failure from the start and waited for my thyroid levels to regulate, they did the IUI. And I had to figure out for myself that my thyroid being off needed to be taken seriously. So frustrating and disheartening. You must be your own advocate. Ask questions. Do your own research!
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Do your own research. Be your own advocate. Ask all of the questions. Be persistent. Also, don’t be afraid to go somewhere for a second opinion.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
From my understanding for timed intercourse and IUI - its all the same. I did not do any IVF rounds or egg retrieval’s. For T.I and IUI - take clomid or letrozole starting day 3 of your cycle. Then around day 12 you go into the office for blood work and ultrasound to count follicles to see if you’re ready to take the trigger shot (ovadril). Trigger shot and two days later go in for the IUI. Then follow up with progesterone suppositories until negative blood test. Continue them if positive. My lining was thin during my T.I. and I had to take estrogen suppositories until negative pregnancy test.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
My insurance covered the medication for timed intercourse. That price was under 70$ for the clomid, ovadril, and progesterone. My IUI was not covered my insurance, $1,800 for IUI then $175 for medications.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We didn’t do this.
0
Doctor
Naveed Khan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Leesburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35 - 38
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
9
It was easy to get an appointment [at Shady Grove Fertility], and the locations are convenient. All of the staff were competent and kind. I did have to call to remind the insurance/billing specialist about my authorizations, after not hearing from them before a procedure...My nurse the first time was very good. She sometimes didn’t get back to me as quickly as I would have liked, but overall was compassionate and answered my questions and served as a very helpful resource. The other nurses and staff who I interacted with during monitoring appointments, etc. were all wonderful.
+ Read more
Age
35 - 38
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
It was easy to get an appointment, and the locations are convenient. All of the staff were competent and kind. I did have to call to remind the insurance/billing specialist about my authorizations, after not hearing from them before a procedure.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
I always felt like she really cared about me as an individual. She asked about my work, never rushed when I had lots of questions, was candid yet compassionate in all of her communication. And even though my transfer was scheduled while she was on vacation, she called me to check in that morning!
Describe your experience with your nurse at Shady Grove Fertility.
My nurse the first time was very good. She sometimes didn’t get back to me as quickly as I would have liked, but overall was compassionate and answered my questions and served as a very helpful resource. The other nurses and staff who I interacted with during monitoring appointments, etc. were all wonderful.
How was your experience with Anitha Nair at Shady Grove Fertility?
I always felt like she cared about the smallest details, and that she had my best interests at heart. She was fully present during our visits. She never rushed or seemed annoyed when I had a lot of questions. She treated me like an educated, informed adult (which is more than I can say for my prior doctor).
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Have your list of questions ready, and she will answer all of them!
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We did a pretty standard (antagonist?) IVF protocol for a fresh transfer. It was the first cycle we had tried, after 3 failed IUIs at another clinic that declined to let us try a fresh transfer. I did not take BCP because I’ve had bad reactions in the past, and Dr. Nair was supportive of me declining that component. I responded well to the protocol.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
It definitely felt a little bit like a cattle call, but a well run one. I went in the morning before work and it was always packed but moved along fairly quickly.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
I had really good insurance coverage for the cycle, including meds. I had already met my out of pocket max, thanks to IUIs done earlier in the year, so my IVF cycle cost very little. I paid an office visit copay when I saw the doctor. The most expensive part was the cost for a nurse to help me at home with my injections the first few days (I was nervous!!). And also the embryo storage, which insurance did not cover.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was happy to do eSET, and Dr. Nair was fully supportive given my age and history.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
They [nurses at Shady Grove Fertility] take the time to talk to us and explain each question or concern that we have...The benefits/strengths include the cleanliness of all of their facilities, their friendly staff (from the front desk, to the lab technicians, to the nurses and physicians) and the way they make you feel welcome and less like a number...The only thing that went wrong was the clinic scheduled my appointment for the Annapolis location and I was suppose to be at the Salisbury location. It has bumped our appointment almost 30 days back, but it was a small mistake with no consequences.
+ Read more
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with Shady Grove Fertility.
The only thing that is hard about our clinic is the drive. It is a two hour drive to get to the clinic with cryopreservation, but we do not mind because we really like the clinic and staff. The benefits/strengths include the cleanliness of all of their facilities, their friendly staff (from the front desk, to the lab technicians, to the nurses and physicians) and the way they make you feel welcome and less like a number.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby was the second RE that we saw. His team (Urologist Dr. Tanikarut) has been phenomenal. We were really let down by our first RE and had lost most hope to being parents. Dr. McKeeby is in the midst of making a plan for our future IVF cycles. He is honest and realistic and for that I am thankful. I am a nurse, and I know a lot more than the average patient. He doesn't make me feel like my questions and concerns are a bother, he takes the time to answer them completely.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Beth )
We are still new in the process at this clinic, but from our past experience they have been great. Our previous facility never knew us (even if we were there the day prior, they would forget why we were there (male factor), did not call to follow up post egg retrieval). We aren't just a number to them. They take the time to talk to us and explain each question or concern that we have.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
We saw Dr. McKeeby after our first failed cycle at another clinic. We were heartbroken, financially struggling and still, we clung to hope. He sat with us for over an hour during our first initial consult. He went thru every page (400 pages) of our medical records from our previous facility. When we tried to transfer our eggs from the other facility to Shady Groves lab, he called me personally to tell me the bad news. The old RE did not freeze our eggs appropriately and they would not be viable for thaw. He gave us devastating news, but he was calm and precise about his reasons. I respect him due to his honesty and compassion.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Ask a ton of questions, because he will absolutely take the time to answer them. When you leave all of your medical questions are answered completely, and you understand the treatment plans ahead.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
We have not done a cycle with Dr. McKeeby yet, my husband is still on the medications to boost his count and raise his testosterone.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
I do not remember specifics as we are have an appointment coming up to sit down in regards to IVF costs.
10
Doctor
Jeffrey McKeeby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Salisbury
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
42 - 44
Treated
2017 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
9
SGF in general is like a factory. The staff, including doctors are very kind, but the sheer volume of patients and wait times can be overwhelming...The first nurse they assigned me was horribly inexperienced, but Natalie has been wonderful. She is kind, compassionate, knowledgeable and I never feel rushed or that I am bothering her. She always responds to me in a timely manner and does exactly what she says she’ll do.
+ Read more
Age
42 - 44
Treated
2017 - 2019
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
This clinic is like a factory. The plus side: they have the system down pat, so you know exactly what to expect and can learn how to work the system to your advantage. The down side: it is EXTREMELY busy ALL THE TIME. They only have 2 blood draw chairs and 3 ultrasound rooms, so you could make an appointment for monitoring at 7:30am and not be seen until 9:00 or later. They do have several other locations in the area, so you can go to any of those locations to be seen if more convenient. But they are all just as busy!
During treatment, were you treated like a number or a human with Lorna Timmreck at Shady Grove Fertility?
SGF in general is like a factory. The staff, including doctors are very kind, but the sheer volume of patients and wait times can be overwhelming.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Natalie Eaton)
The first nurse they assigned me was horribly inexperienced, but Natalie has been wonderful. She is kind, compassionate, knowledgeable and I never feel rushed or that I am bothering her. She always responds to me in a timely manner and does exactly what she says she’ll do.
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
How was your experience with Lorna Timmreck at Shady Grove Fertility?
Overall, she’s been really nice, but at the beginning of our first cycle, they assigned us to a very inexperienced nurse who couldn’t even answer questions on the phone without checking with a colleague. When I called Dr. Timmreck to discuss, she tried to rush me off the phone saying, “I have patients waiting for me” as if I wasn’t a patient myself! But she did reassign us to another experienced nurse. The only other thing she has done repeatedly is bring up my age. I’m 43, and it’s mentioned at EVERY SINGLE appointment I have with her. I know my age! That’s one of the reasons we are there, I don’t need constant reminders!! But overall, since that one phone call, everything has been great. Just don’t expect any unscheduled discussions with her!
What's one piece of advice would you give a prospective patient of Lorna Timmreck at Shady Grove Fertility?
Just don’t expect to feel like you’re her only patients. She is very kind and understanding and was supportive after our miscarriage, but Dr. Timmreck does not make it a secret that she’s extremely busy.
Describe the protocols Lorna Timmreck used in your cycles at Shady Grove Fertility and their degree of success.
First cycle: I don’t remember the dosages, but we did BCP for 2.5 weeks, then Gonal-f and Menopur injections for 14 days, at some point, they added in cetrotide injections, but I don’t remember exactly when. I did a Lupron trigger shot, then egg retrieval and 5 day transfer Second cycle: we had the Gonal-f and Menopur injections with the added cetrotide again, I don’t remember the dosages, but I do remember that this time it went on for 16 days. Lupron trigger and then egg retrieval. No eggs fertilized in this cycle, so no transfer occurred :( Third cycle in progress: we are on day 7 of Gonal-f and Menopur injections. They increased the Gonal dosage so we hopefully can trigger earlier this time.
Describe the costs associated with your care under Lorna Timmreck at Shady Grove Fertility.
They have a multi-cycle discount of $18,500 for 2 cycles. This not include the medications which can be another $5,000-7,000 per cycle.
Describe Lorna Timmreck's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
They did tell me that they would only transfer 2 embryos at a time. We only had 2 that were mature enough to transfer anyway, so it was fine.
8
Doctor
Lorna Timmreck
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
42
Treated
2019
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
10
I am on round one of IVF with donor sperm [at Shady Grove Fertility]. My protocol includes birth control pills and IVF “shots” to include the trigger shot. I have had to increase my Vitamin D. I also elected for PGA testing. Going straight to IVF instead of IUI made the most sense for my age (42)...[nurses are] very knowledgeable about the process and allowed for extra discussions about it. I’ve asked them both at different times to walk me through a notional timeline.
+ Read more
Age
42
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
10
Describe your experience with Shady Grove Fertility.
SGF is huge so it is ideal to have questions prepped in advance before making a phone call or laying a visit. Some appointments move very quickly. I would say that if you need to slow them down, advocate for yourself and slow the conversation down. It’s your money, your baby and your experience!
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Divine definitely has a direct communication style but I have never felt like a number. During my appointments with her, she was always patient enough to answer my questions, and I tend to have a great deal of questions. :) She also provides advice that seems to come from a place of care and concern. I felt more “connected” with her after the first meeting. That also might have been because I was overwhelmed about the process.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shiela and Kelsey )
I started with Sheila and ended up with Kelsey when Sheila left SGF. Both were very knowledgeable about the process and allowed for extra discussions about it. I’ve asked them both at different times to walk me through a notional timeline. They literally walked through each step very slowly and deliberately. I felt like I was not alone when we talk through the process. They were also very reassuring. I have appreciated working with them both
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Divine, from the beginning, has been honest and candid about my fertility options. Given that I am over 40, she shared the scary statistics without making them feel daunting. Instead, she highlighted all possible options including ones I had never considered (e.g., using donor eggs if mine are not viable). Although she has a direct communication style (think: straight, no chaser), I found her candor to be refreshing. You definitely know where you stand, both with her, and your fertility options. After every appointment, I was clear on what to do next. She has been thorough, rigorous and quick minded I implicitly trust that she will do everything possible to ensure that I have the best possible options during this journey. Given that I struggle financially and, like many, juggle other life stresses, it is a relief to have a doctor and medical team who don’t add unnecessary stress due to lack of bedside manner, incompetence, etc. Overall, I am pleased with Dr. Divine and I look forward to having her continue to guide me through this process!
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Ask as many questions as you would like. She is patient and thorough! She’s extremely knowledgeable! She will also guide you to nurses for questions they can address.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I am on round one of IVF with donor sperm. My protocol includes birth control pills and IVF “shots” to include the trigger shot. I have had to increase my Vitamin D. I also elected for PGA testing. Going straight to IVF instead of IUI made the most sense for my age (42)
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
23,500 for the two round bundle deal. 5,000 for PGS testing, 5,076 for medication. Also approx 2,000 for donor sperm. This is all out of pocket for me unfortunately. No insurance coverage outside of the initial visits
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No comments on this actually. She mentioned preferring single and it makes sense to me.
8
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation
10
Shady Grove is well organized, and full of knowledgable physicians and nurse that are sensitive and caring. They know your name and greet you as you go in for your 7am blood work. It is like a family!... Nikki is my new nurse due to my nurse leaving. Shady Grove was very thoughtful and assigned me to Nikki because I had previous communication with her and she did help me out when my nurse wasn't in the office. Nikki is a kindhearted nurse who is very well versed and knowledge in all injections ! She gives you helpful hints and takes the extra step to make sure your are comfortable with all of the procedures and injections you are doing.
+ Read more
Age
30
Treated
2019
Success with this Doc
?
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation
10
Describe your experience with Shady Grove Fertility.
Shady Grove is well organized, and full of knowledgable physicians and nurse that are sensitive and caring. They know your name and greet you as you go in for your 7am blood work. It is like a family!
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr.Sasson treats each of his patients with a kind heart, compassion and takes the time to be encouraging and comforting through this trying process. He takes the time to explain the next steps and keeps his patients well informed the entire time. We feel lucky to have him as our doctor and feel safe and confident in his hands!
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki)
Nikki is my new nurse due to my nurse leaving. Shady Grove was very thoughtful and assigned me to Nikki because I had previous communication with her and she did help me out when my nurse wasn't in the office. Nikki is a kindhearted nurse who is very well versed and knowledge in all injections ! She gives you helpful hints and takes the extra step to make sure your are comfortable with all of the procedures and injections you are doing.
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson took on our case after a very bad experience at a previous clinic. He walked us through our lab results and the plan he has created. Throughout our care there have been some complications. Dr. Sasson was there on the phone calling checking in, and taking care of every detail. We feel so lucky to be in his care and know one day he will be the reason we have a child. He is truly a blessing and a very kindhearted intelligent individual who we have full confidence in!
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Wait to get a consult with him!! You will walk out feeling at ease that you are in HIS excellent care!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Sasson knew right away that I was very sensitive to any injectable meds. that I was on. He was cautious and told me that my risks for hyperstim. during my egg retrieval process was likely. He educated me on the signs and when it did happen he gladly saw me on. a Saturday afternoon and checked on my the next day reassuring me that it will pass. Dr. Sasson understands and puts first the wellbeing of his patience- I am small and he will not risk the transfer of two embryos due to potential complications for the babies and me. Overall Dr. Sasson is a very thoughtful physician.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
Our insurances did not cover any of the costs. We chose the shared risk program that costs 20,000 up front plus cost of all meds. This allowed us 6 retrievals and unlimited transfers. We did not qualify for financial aid and did not finance due to high interest rates through clinic program.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
9
Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site. You spend a lot of time playing phone tag and trying to reach the single financial coordinator assigned to patients in Annapolis, Towson, and Rockville. When you are able to get through they almost never have the answers to your questions and almost always need to get back to you.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
During appointments, Dr. McKeeby takes plenty of time to explain the diagnosis and the recommended treatment plan. He never makes you feel rushed and always answers all of our questions. He has offered to meet with us beyond our “normal” follow up appointments (if we needed) and has squeezed us in multiple times to keep the process moving forward. When we see him at the office during monitoring appointments he always acknowledges us and often comes to say hi and see how everything is going.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elizabeth Bazel)
Beth is amazing - she is organized, responsive, compassionate, knowledgeable, and she truly goes above and beyond! She has made us feel cared for and supported throughout the process. We were initially assigned to a different nurse but requested to change to a new nurse very early on in the process due to a disconnect in communication styles and expectations.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby displays a great deal of experience and knowledge. He thoroughly answers all questions and provides examples (and drawings!) to make sure we understand and feel comfortable. Early on in our treatment, Dr. McKeeby built a more personal relationship with us and tried to relate to us about things we had in common, which was helpful in building an overall positive rapport. We’ve had ups and downs so far in our treatment, and Dr. McKeeby has had to communicate difficult or disappointing news to us on multiple occasions. Although sometimes he can be very blunt/direct, he recognizes when we need him to communicate information differently and he will re-state his point. After a difficult first cycle which didn’t end the way we had hoped, he was positive/reassuring and recommended a change in protocol to try and refine the results and increase our chances of success. While it’s too early to say how things will end, we trust his opinion and are very satisfied with our interactions with Dr. McKeeby to this point.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Not so much related to Dr. McKeeby but more the process - don’t be afraid to ask questions, be your own advocate, and be clear about your wishes and concerns.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
The first IVF cycle we did was a “standard” protocol - baseline bloodwork and birth control for 2-3 weeks, begin injections of stimulating hormones and attend routine monitoring appointments (bloodwork and ultrasound). Trigger shot of HcG and a scheduled egg retrieval 36 hours later. Although we achieved pretty good results with a decent number of eggs retrieved, we did not have any embryos to transfer this cycle. Dr. McKeeby explained that we’ll change up the protocol for the next cycle in the hopes that we have a more efficient stimulation synchronizing follicle growth and hopefully resulting in more (and better quality) eggs retrieved. Additionally, after the first IVF cycle Dr. McKeeby referred us to another Shady Grove physician to gather some additional information about the male component and to make sure we’re taking the best approach for our situation.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Our health insurance covered some of the diagnostic testing and appointments but doesn’t cover anything for infertility, so we are 100% self pay for procedures, medication, and all other related expenses/costs.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For our situation, Dr. McKeeby was not supportive of multiple embryo transfer (I asked!), but he did explain the reasons why and we feel comfortable with that decision.
8
Doctor
Jeffrey McKeeby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Every person in this office [Shady Grove Fertility] has been incredibly caring, hard working and responsive. I've never had to track down test results because they call as soon as they can. They are prompt to return emails and calls if you have a question for them...The monitering hours are early, so I'm able to get in and out without being late for work...We were accepted into a program through Shadh Grove that reduced some of the out of pocket costs, so our IUI was $1,200.00 plus meds. We also opted to do the Shared Risk program, which is a multi cycle program that clocks in at $19,500. We opted to do PGS testing, which was an additional $5,000. The medication cost about $2,900.
+ Read more
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Race
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
I honestly do not have any complaints about Shady Grove. They have all been wonderful. Their hours are good and the location is easy to get to from where I live. Billing has always been on top of everything and ready to answer questions. Scheduling appointments has been an easy process.
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
He really cares about his patients. He takes the time to explain everything, and he is present for all of the procedures and tests.
Describe your experience with your nurse at Shady Grove Fertility.
Every person in this office has been incredibly caring, hard working and responsive. I've never had to track down test results because they call as soon as they can. They are prompt to return emails and calls if you have a question for them.
How was your experience with Celso Silva at Shady Grove Fertility?
He is awesome! He explains everything, he is there to answer your questions, and he has a great bedside manner. He also takes the time to listen during your appointment. I've never felt rushed. He also kept budget in kind when discussing treatment options. I really do not have any complaints with his care.
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
Definitely go for treatments with him! He has your best interest at heart.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
We had an antagonist protocol. I did birth control pills to prime. Once we started stims, I was on agonal F and Menopur. Cetrotide was added later. I did a Lupron trigger. I ended up with 14 Mature Eggs, 13 fertilized, 6 day 5 Blasts and then 4 PGS normal.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I only checked other because when I started going there, i was given appointment times. Now they are trying out the monitering hours. The monitering hours are early, so I'm able to get in and out without being late for work.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
We were accepted into a program through Shadh Grove that reduced some of the out of pocket costs, so our IUI was $1,200.00 plus meds. We also opted to do the Shared Risk program, which is a multi cycle program that clocks in at $19,500. We opted to do PGS testing, which was an additional $5,000. The medication cost about $2,900.
Describe Celso Silva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We haven't done our embryo transfer yet.
10
Doctor
Celso Silva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Tampa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
22 - 29
Treated
2012 - 2019
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Tubal Blockage
10
The clinic [Shady Grove Fertility] was fabulous it was very clean And a calm atmosphere there was a lot of privacy. They were very up-to-date with new technology . There was lots of room and information was easily accessible . They had one main location that was in Rockville Maryland where they did the transfer but they had a smaller clinic in Hagerstown Maryland where I was able to go and I’m still able to go that’s closer to my home . Me and my husband travel about three hours to make our appointments the appointments are very early in the morning so it’s nice to have the convenience of the Dr traveling back-and-forth between the different facilities
+ Read more
Age
22 - 29
Treated
2012 - 2019
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Tubal Blockage
10
Describe your experience with Shady Grove Fertility.
The clinic was fabulous it was very clean And a calm atmosphere there was a lot of privacy. They were very up-to-date with new technology . There was lots of room and information was easily accessible . They had one main location that was in Rockville Maryland where they did the transfer but they had a smaller clinic in Hagerstown Maryland where I was able to go and I’m still able to go that’s closer to my home . Me and my husband travel about three hours to make our appointments the appointments are very early in the morning so it’s nice to have the convenience of the Dr traveling back-and-forth between the different facilities
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
He was amazing! He really was kind and explained everything to us in detail. He was very patient with us
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jeanette )
Jeanette was fabulous she was my nurse . Jennifer was my lab technician she was amazing every single person remembered my name when I came in and they genuinely cared how we were doing and how we were feeling
How was your experience with Jason Bromer at Shady Grove Fertility?
I would recommend him to anyone. He has gone through the process with his own family so he was able to understand our fears an concerns. We felt very safe with his medical choices and thought he was/is an outstanding doctor
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Be yourself don’t be afraid to ask questions
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We started with a questionnaire and an face to face consultation. He introduced himself and explained how the facility worked and what test he wanted to run on me and my husband so that we can get a better picture of what was going on. My husband did a semen analysis to check his sperm count and I was given an HSG test where they could see if my fallopian tube‘s were blocked or not . I had had one ectopic pregnancy and already lost one tube so he was pretty certain that my other tube was blocked with endometriosis but he did a test to be sure . My husband sperm came back a very high count so he was fine my test came back that my rate tube was completely blocked with endometriosis . At that point we had another sitdown meeting face-to-face with him which I liked he was with us every step of the way . He suggested that we do IVF and he explained the reasons why . We have been trying to get pregnant for over three years we had had one miscarriage and one ectopic pregnancy. Ivf would be the safest and best route for our family . I was given Esterase tabs and progesterone injections daily. We had to do several ultrasounds I was given a medication to have my follicles ready so that we can do an egg retrieval. Again Dr bromer was the one doing the procedure of the egg retrieval I was very emotional and nervous but he was so kind and right there with me the whole time explaining to me what he was doing . The lab fertilize my eggs and we had to wait to see if they took . Dr Bromer Called me himself to tell me that we had six that we were going to keep frozen. Then we did a mock transfer. And then we did the actual embryo transfer. The procedure was not painful but it was very emotional and it was cool how he let us see the picture of the embryo and we got to take a copy of The procedure was not painful but it was very emotional and it was cool how he let us see the picture of the embryo and we got to take a copy of it it home. We had to wait two weeks to see if the pregnancy took it was a very long two weeks we found out on December 26 that are pregnancy did take.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
The monitoring appointments were ran very smoothly they were always done very early in the morning no later than 8 AM so that they could get your lab results back that same day which I appreciate . They work very well with your schedule even the receptionist was very kind and understanding . The doctor was there for all of my monitoring it was very reassuring to see his face and for him to take a look at everything and let us know how the progress was going
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
The cost for my medications was around $1200 . My co-pay was $20 for every visit . I had to travel three hours for the procedure so I had a lot of money in gas and food . I don’t remember the total cost of my IVF it was thousands of dollars . And now we’re starting the process all over for baby number two
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I actually wanted to do a multiple embryo transfer and after talking it over with the doctor we made the decision together that it would be safer to do one transfer
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Hagerstown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
37 - 41
Treated
2015 - 2019
Success with this Doc
No
Treatment
2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
7
My doctor decided to do a fresh transfer of my own embryos on Day 6 instead of Day 5. She told me the staff [at Shady Grove Fertility] (working the weekend, so not the normal staff) would call with a time to be at the clinic on Monday morning. I never received a call. So I had to talk to my doctor on Monday morning and she told me to just go in and they would be ready. However, I waited all day Sunday for a call to update me on the time to go in for my transfer - and no one ever called. That was frustrating, as I tried to reach someone Sunday afternoon and evening and was told that someone would call (they just never did).
+ Read more
Age
37 - 41
Treated
2015 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with Shady Grove Fertility.
SGF is very well-known in this area and has a good success rate. I have multiple friends and acquaintances who have used them for fertility treatments. That is why I chose to go with them. However, you do feel like another number at times. The staff has all been very friendly and personable! But it's a factory and you do feel like women and couples are constantly in and out.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
Dr. Beall's bedside manner is very kind and gentle. But SGF overall feels like a factory. They are efficient with visits and check all the boxes, generally, but you do feel like just one of many patients most of the time.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Casey McNeeley)
Casey was very responsive to messages I left, and patiently answered any and all questions I had. She was quick to find out information from Dr. Beall, if needed, and also helped facilitate communication with the financial coordinator at SGF. She's been wonderful.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
How was your experience with Stephanie Beall at Shady Grove Fertility?
Dr. Beall is very practical and candid with providing information, provided that you ask the appropriate questions. She doesn't often offer up additional information, but will answer all questions honestly. She gives unbiased information, details, and facts, which I like, without pushing you to choose a specific path or process. I do wish she proactively offered up information or additional facts without being asked, as sometimes I don't know what I don't know (or don't know what to ask).
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Be sure and have a list of questions and have done a little research on your own. Talk to others who have gone through this process. I've learned a lot of helpful tips or things to ask from other women who have used fertility doctors.
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
I did two rounds of IVF with a sperm donor. Both treatments were very similar. I used birth control for three weeks before stopping and then starting daily injections. I injected menopur and follistum daily for approximately 10 days, and added in a daily injection of ganarillix for the last five days or so. I went into SGF for an ultrasound and bloodwork every other day until about day 7 or 8, and then went daily. My hormone levels responded well to the hormones, and the tests all went well. Dr. Beall adjusted my medicines throughout the process, as needed, based on my hormone levels. The final trigger shot, given 36 hours before egg retrieval, was pregnyl. Egg retrieval went smoothly, with no adverse reactions to the anesthetic. The first round of IVF, I did PGS testing on the two embryos that reached blastysis, and both were found to be abnormal and were not transfered. The second round of IVF, I chose not to do PGS testing and did a fresh transfer of the two embryos that reached blastysis. In preparation for that transfer, I took a daily pill and used suppositories three times a day for progesterone and estrogen (estrace and estridol I think were the names). I stopped all medicines two weeks after the transfer, when my blood test was negative for pregnancy. Currently, I am looking into using an embryo donor or egg donor.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
They were easy. I was in early and didn't have to wait long. No complaints.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
I paid for a multi-cycle IVF program, which gave a small discount for paying for two IVF cycles at once. That cost $23,500 including the PGS testing I elected to do ($18,500 without PGS). In addition, medications were approximately $4,500 per IVF round, or $9,000 total. And the sperm donor cost about $2,000 total (two vials). In addition, I had to pay for a therapist consultation ($300, insurance partially covered and I think my cost was $125) and a few other bloodwork and ultrasound tests that insurance generally covered. I also elected to do acupuncture during this whole process, and that was $45 per visit (found the practitioner on my own and not through SGF). Overall, the cost of two IVF rounds cost me about $37,000 out of pocket. I am not pursuing donor embryo or donor egg for my next step.
Describe Stephanie Beall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No. Given my age, my doctor recommended transferring two embryos. I was in agreement with her.
7
Doctor
Stephanie Beall
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
I appreciate how communicative they are [at Shady Grove Fertility], including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
Describe your experience with Shady Grove Fertility.
Everyone is extremely friendly, warm and welcoming. I appreciate how communicative they are, including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building. I was able to meet with the financial coordinator right after my consultation, thanks to Shady Grove being proactive. At the end of our consultation we were given temporary access into a database to take a look at the various options there and help familiarize ourselves with the process. I found the doctor to be realistic with timeliness, treatments and expectations. Also, the financial coordinator was extremely helpful and patient- my husband and I sat with her for over an hour discussing the various options, pros and cons. She also went above and beyond to speak with the broker for my husbands insurance to determine exactly what, if anything, was covered. Overall, it’s been a great experience.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
He asked myself and my husband about ourselves. how we met, what lead us to him. During the discussion we realized that he went to the same college as my parents and they actually attended school during the same time, though they did not know each other. The conversation was very organic.
Describe your experience with your nurse at Shady Grove Fertility.
The original nurse that I was assigned was not good. She was very unorganized and actually confused my case/situation with another client. I requested a transfer to a different nurse, who is wonderful!
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He has been very hands on throughout the process. Always willing to answer any questions or concerns that I may have. At one point there seemed like there could have been a "miracle" for my situation, and he was very realistic and practical with how often the miracle could happen. It let me know and see that he was hopeful and optomistic, but also being real about the situation.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Go for it- ask all of your "what if" questions- he is a straight shooter.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
The one thing that initially made me a little sad, was he stated in the beginning that he is a fan of single births and that he would not implant more than one embryo. As someone hoping for twins, I was a little disappointed. He explained the health risks associated with the recommendation, so I knew it was coming from a good place.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Approximately 42k
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He had a strong preference for single embryo transfer and essentially told me that multiple embryo transfers were not an option and something that he did not suggest. This was a little disappointing.
10
Doctor
Gilbert Mottla
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
9
Virginia Fertility Associates is a calming environment in a good location. Everyone we have worked with while we’ve been there have been kind. VFA is in the process of merging with Shady Grove Fertility, so the staff has admitted they are learning new systems, etc right now. Just a transitional time for the clinic....Although I’ve had little interaction with the nurses, they seem to be compassionate and caring. During HSG and IUI procedures, the nurse in the room was very sweet and asked how I was doing more than once. (I think she could tell I felt nervous.)
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
Virginia Fertility Associates is a calming environment in a good location. Everyone we have worked with while we’ve been there have been kind. VFA is in the process of merging with Shady Grove Fertility, so the staff has admitted they are learning new systems, etc right now. Just a transitional time for the clinic.
During treatment, were you treated like a number or a human with Kenneth Steingold at Shady Grove Fertility?
Dr. Steingold has been so personable & understanding as we have been working with him. We can tell that he really cares about his patients, and we have never felt rushed when with him. He listens well and answers our questions honestly, all while keeping things lighthearted.
Describe your experience with the nursing staff.
Although I’ve had little interaction with the nurses, they seem to be compassionate and caring. During HSG and IUI procedures, the nurse in the room was very sweet and asked how I was doing more than once. (I think she could tell I felt nervous.)
How was your experience with Kenneth Steingold at Shady Grove Fertility?
Dr. Steingold was recommended to us by a couple of friends, so we have trusted him from the start. He is personable, caring, open, and keeps things lighthearted. We have only done one round of just letrozole & one round of letrozole / IUI at this point and are not pregnant, but we are hopeful. He continues to ask us what we want to do and gives us his opinion, and then he adjusts treatment accordingly.
What's one piece of advice would you give a prospective patient of Kenneth Steingold at Shady Grove Fertility?
Don’t hesitate to ask him any and all the questions you have (even if you think they may sound silly); he’ll answer them graciously and honestly.
Describe the protocols Kenneth Steingold used in your cycles at Shady Grove Fertility and their degree of success.
When we initially met Dr. Steingold for a consultation, we had already been through 3 rounds of clomid with my OB. So, we first completed the HSG and initial ultrasound. I also told him I noticed less cervical mucus with clomid, so he also did a post-coital test (although he said they tend to do less of those because they are more outdated/not as accurate). He decided it couldn’t hurt if it was something I was concerned about. HSG went well; Fallopian tubes were clear. Post-coital went well (it was really cool to look in the microscope!). Ultrasound showed something near / on my right ovary. (He was out of town for this, so it was another doctor who performed it, and he was very vague about it, but just told me I might need to get surgery which worried me.) Dr. Steingold followed up with a second ultrasound with him to see what was going on before starting any treatment. Second ultrasound proved clear, which was confusing, but he was very happy with. He said we will continue to do ultrasounds to make sure whatever was there was gone — and to monitor egg size. Third ultrasound was CD 14 proved to be clear again, and egg size looked good with one Letrozole pill, but got a negative pregnancy test. Fourth ultrasound looked good as well. This round was two Letrozole pills, a trigger shot on CD 16 for ovulation, and IUI on CD 17. Just received negative pregnancy test today, so we are entering into another 2 letrozole pill / IUI round before we change to different dosage or shots with IUI for third IUI round.
Describe the costs associated with your care under Kenneth Steingold at Shady Grove Fertility.
Initial consultation $216 / HSG treatment $380 / 4 ultrasounds $100 each / Post-coital $50
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
8
Jenna [nurse at Shady Grove Fertility-Bel Air] was very friendly and compassionate. She would call and explain things to me and answer any questions I had. We did have some times when we were playing phone tag and I had a little difficulty getting in touch with her...It took a while for the initial consult though. The nurses and staff were friendly and seemed knowledgeable regarding their jobs. There was a little miscommunication when I became an outside monitoring patient and they had trouble figuring out where my results were and where they were going.
+ Read more
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
8
Describe your experience with Shady Grove Fertility.
The clinic is definitely busy, but they were able to schedule my follow-up appointments in a timely manner. It took a while for the initial consult though. The nurses and staff were friendly and seemed knowledgeable regarding their jobs. There was a little miscommunication when I became an outside monitoring patient and they had trouble figuring out where my results were and where they were going.
During treatment, were you treated like a number or a human with Eugene Katz at Shady Grove Fertility?
Dr. Katz was friendly and talked to me like a real person.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenna)
Jenna was very friendly and compassionate. She would call and explain things to me and answer any questions I had. We did have some times when we were playing phone tag and I had a little difficulty getting in touch with her.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
How was your experience with Eugene Katz at Shady Grove Fertility?
Dr. Katz was friendly and explained things well. He did seem kind of rushed at times. He did seem to want what was best for me, and was not worried about if I would stay a full patient with his clinic.
What's one piece of advice would you give a prospective patient of Eugene Katz at Shady Grove Fertility?
He has an accent and talks kind of fast, so if you don't understand, ask him to repeat himself.
Describe the protocols Eugene Katz used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Katz was helping me determine if we should move our embryos to his clinic in Maryland or keep them in KC and just do outside monitoring with Shady Grove. He explained the pros and cons well, and genuinely seemed to want what was best for me. We ended up keeping our embryos in KC and performing an ERA test and doing outside monitoring with Dr. Katz. During the ERA test, he had me on oral estrogen 3x/day and then progesterone in oil for 6 days prior to the biopsy. The test results were that my lining was normal receptive 6 days after beginning the progesterone.
Describe the costs associated with your care under Eugene Katz at Shady Grove Fertility.
Consultation was covered under my insurance. The ERA test/biopsy was $595. My ultrasound appointment as an outside patient were $295 (which was quite a bit more than the $187 my clinic in KC said they charge).
Describe Eugene Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA
7
Doctor
Eugene Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Bel Air
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
4
The clinic [Shady Grove Fertility-Rockville] for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office...It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
+ Read more
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
4
Describe your experience with Shady Grove Fertility.
The clinic for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
Describe your experience with your nurse at Shady Grove Fertility.
The first nurse I had was very good (Helanie). However, she left the location and after she was left, the nurse I got was random. Once Helanie left, the nursing experience went down. The replacement did not take time to know my situation or where I was in the process.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
I had one office visit with Dr. S and one telephone visit. Each time, it ended with me in tears. It was mostly because of his lack of compassion...if you need that from your fertility doctor, you will not get that from him. My husband was ok with his bluntness and lack of bedside manner, but it just elevated my already sensitive feelings. He made me feel worse than what I was already feeling due to my problems with infertility. He is also quick to jump to IVF which was also a problem for me. He never gave me a diagnosis which also troubled me since he was so quick to “prescribe” IVF. I can’t say it was anything I liked about him because I only had 2 visits with him. And those 2 visits were not pleasant. Nurses and other doctors completed my IUIs and I’m only allowed to communicate with him through his nurse. The nurses are not much better and blow off my questions I asked about non-invasive treatment options.
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Don’t look for compassion...he is very blunt. So if you need that compassion, you will not get it from him.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Dr. S ordered the “regular” initial treatments for us. Without having a diagnosis for our infertility. He suggested 3 rounds of IUI with Clomid. After the 1 failed IUI with Clomid, when I went for the 2nd IUI, I had developed cysts (detectable via ultrasound). He then advised I skip that cycle and try another IUI cycle the following month. Since I don’t have any fertility diagnosis, I didn’t want to keep taking Clomid since my body was not reacting positively to it, so I asked him if I could do an non-medicated IUI. He complied and I did a 2 and 3rd cycle of non-medicated IUIs. Both failed and the of course the next treatment option recommended is IVF. Instead of trying to figure out what our issue is or at least taking the time to rule out issues, IVF is suggested. I just think it would be wise to attempt to find our issue so the IVF has a chance of being successful. I realize someone couples have unexplained fertility, but that means due diligence was given to find a diagnosis. I’m so confused how they would continue treatment on me not ever attempting to see if they can find my issue.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
My insurance paid 50% and I would have to pay the other 50% at the end of each visit.
2
Doctor
Arthur Sagoskin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor
8
The Virginia Fertility Associates merged with Shady Grove Fertility in Jan 2019. We have notices a huge change for the worst since the change. My phone calls I have been put on hold much more often and much longer. I waited over an hour and a half to be seen for an appointment that I had had scheduled for over a week. Thankfully I did not have to return to work afterwards or I would have had to leave and wait another cycle to return for this specific appointment.
+ Read more
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor
8
Describe your experience with Shady Grove Fertility.
The Virginia Fertility Associates merged with Shady Grove Fertility in Jan 2019. We have notices a huge change for the worst since the change. My phone calls I have been put on hold much more often and much longer. I waited over an hour and a half to be seen for an appointment that I had had scheduled for over a week. Thankfully I did not have to return to work afterwards or I would have had to leave and wait another cycle to return for this specific appointment. It has also taken 3-4 weeks to get a copy of our receipts to submit to FSA which prior to 2019 we could get in a week or two. With Shady Grove taking over, I now feel like a number and not a human in regards to the clinic. If we didn't have the rapport with Dr Steingold we would switch to VCU's fertility clinic.
During treatment, were you treated like a number or a human with Kenneth Steingold at Shady Grove Fertility?
Our initial consultation was over a hour long. A lot more thorough and helpful than I ever anticipated. I know he has many patients on his caseload but at he then beginning gf each appointment he reviews my chart and remembers exactly where we left off. Dr Steingold always takes the time to ensure we have understanding of our plan of care, answers questions and he and is team returns phone messages in a timely manner. I have never felt rushed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Deb and Bridgit)
Dr. Steingold's nursing team is outstanding!!! I know they are super busy during the day. I am a nightmare patient because I can't answer my cell phone during the day at work. They always returned calls within a few hours of leaving a message. They were very helpful, supportive and compassionate with our previous procedures and ongoing care.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
How was your experience with Kenneth Steingold at Shady Grove Fertility?
Dr. Steingold has been an excellent source of knowledge and support in a very difficult time for our family. He is always professional however very personable and compassionate. My husband and I feel he truly wants us to succeed in our journey to parenthood with the least invasive options.
What's one piece of advice would you give a prospective patient of Kenneth Steingold at Shady Grove Fertility?
Not necessarily Dr Steingold but all fertility patient's, be forthcoming with your personal goals, timeline and plan of care up front and through out the process.
Describe the protocols Kenneth Steingold used in your cycles at Shady Grove Fertility and their degree of success.
I have done two IUIs. Each with 2.5 letrozole for a few days at the beginning of my cycle. The first cycle the initial vaginal ultrasound was completed during my period. In the second cycle the vaginal ultrasound was completed mid cycle as monitoring to plan the date of the IUI. Both IUIs I used an OTC ovulation kit and called in the clinic after I received a peak test. With first IUI I had costochondritis and odd swelling of my leg calf. My PCP worked me up for these. Assumed they were from affects of letrozole as I had no other changes in meds or lifestyle. Both issued resolved. No issues with second IUI. After two unsuccessful IUIs I had an HSG. Preparing for third IUI now.
Describe the costs associated with your care under Kenneth Steingold at Shady Grove Fertility.
Consultation: was covered by insurance- copay $30 Monitoring Ultrasounds: covered by insurance co pay $30, bill ~$40 IUI: Sperm wash- $200, IUI- $300 HSG: covered by insurance ~$80 Letrozole: Covered by insurance first cycle .28 cents, second cycle $1.25
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Stony Point
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
37
Treated
2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
8
The clinic does feel like a factory.... Shady grove has good results and Dr Levens is a good doctor so I am willing to deal with being a number in the system of the larger operation if it gets us closer to our goal and I continue to speak up for myself.... The first nurse seemed unavailable and annoyed with my questions and follow-up. At one point when the lab did not run all of my tests and I needed to go back, my nurse would not rerun the script for the tests I needed
+ Read more
Age
37
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
8
Describe your experience with Shady Grove Fertility.
The clinic does feel like a factory. At the smaller clinic I went to for the first cycle it was more intimate and everyone knew you. You could reach out to a number of different people if anything went wrong or you had questions. And some of the staff had experienced fertility treatments themselves so they spoke to you in a way that was healing and understanding. Shady grove has good results and Dr Levens is a good doctor so I am willing to deal with being a number in the system of the larger operation if it gets us closer to our goal and I continue to speak up for myself.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr Leven's was very empathetic toward my husband and I and was always there when it was important. He counseled us during a traumatic early loss which required methotrexate to resolve. I did, however, feel that the larger Shady Grove operation made me feel more like a number than a human compared to my previous clinic. But Dr Levens made it worth staying.
Describe your experience with your nurse at Shady Grove Fertility.
We had two nurses. The first nurse seemed unavailable and annoyed with my questions and follow-up. At one point when the lab did not run all of my tests and I needed to go back, my nurse would not rerun the script for the tests I needed, as the first one was outdated. She said I could just cross off the labs I didn't need instead of her generating a new script. I took this as either laziness or maybe patient overload. I got to the lab and told the phlebotomist that my nurse told me to just cross of the labs I didn't need and she looked at me dumbfounded that any nurse would tell their patient to do that. She said it was a legal document and I couldn't just cross off tests and that she would need to draw the blood for all of the tests again. When I told Dr Levens about this he assigned me to a new nurse. The new nurse, whom I'm rating here, I don't feel has always provided sufficient explanations of the process and seems to always tell me what I can't do instead of being on my team and helping me to make it happen. I've had to go around her to schedule appointments. And when I was waiting for directions on my trigger shot, and was told by clinic staff that it would be sometime that evening, I waited and waited and no one called that evening even as their closing time approached. I called the helpdesk line 5 mins to closing and they told me my nurse was out on leave and they'd get another nurse to call within 10 mins. And if they didn't call within 10 mins to call their desk line back. Well, no one called in 10 mins and when I called the deskline back it was no longer functioning because it was after 5- their closing time. At this point, I was in a panic thinking the entire cycle was ruined because I wouldn't have done the trigger shot on time. I wrote Dr Levens asking what to do and he wrote back right away, and someone called shortly after. No one explained the process to me nor did my nurse give me a heads up that she was on leave and who to contact or who would be reaching out and when. I also didn't get the sense that she understands the gravity of what women go through every day in this process and feels more annoyed than empathetic when you are trying to make difficult decisions and sometimes you change your mind. Part of this I believe is the way shady grove is structured and the number of patients each nurse covers. I have heard this isn't the case for all of the nurses, but it has felt like it for me with the two who have been assigned to us.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
Dr Levens spent a lot of time with my husband and I during the few consultations we had with him. He answered every question we had and was empathetic to the difficult time we were going through. I built trust for him over the process of our IVF cycle since I saw that he intervened when it was important to do so and made sure to call or email during critical times.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Dr Levens is a good doctor and wants to do best for his patients. He is open to listening if you want to try something new or tweak your protocol within the parameters of what is safe and reasonable. Make sure to advocate for yourself and speak up when you feel necessary.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We did one IVF cycle with Dr Levens. He did an antagonist protocol with the highest doses of Gonal F (450) and a medium dose of Menopur based on my AMH and FSH. He also had prior information from my first cycle we undertook at a different clinic with a different Dr (GW) and tweaked my protocol based on the outcome of my first cycle. The one thing that I asked him about and he rightly investigated was sperm factor issues. The first clinic did not follow-up on the male side after our embryos stopped growing after day 3 on the first cycle. Dr Levens recommended a sperm DNA fragmentation test for my spouse and it came back with a large percentage of fragmentation even though his standard test parameters all came back normal. The DNA fragmentation test is not a part of the standard work up for men during their fertility testing. We were coached on a number of things we could do to try and improve it. We think some of those things helped. We got better results with Dr Levens in terms of the number of 5 day blasts we ended up with vs the first clinic (4 vs 0). We have yet to achieve a viable pregnancy but I have no doubt he will do everything in his power to try and help us get there.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We purchased the shared risk program at $22k and medications are all out of pocket costing $5k each fresh cycle.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Levens recommends the appropriate number of embryos for transfer based on age, embryo quality, and past cycles. He recommended a transfer of two embryos for our FET (to happen in a few months) after the first round with one embryo ended in a chemical pregnancy and I am turning 37.
9
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Poor Egg Quality, Unexplained
9
The clinic [Shady Grove] does not always communicate between team members between the doctor's office and front office staff. The practice has 5 doctor's that are a part of the fertility group, so it is rather busy. They are working on making this more smooth, though, by implementing an electronic system soon. The clinic is on the fourth floor of a medical building, with the sperm lab on the 3rd floor. This makes IUI cycles very easy for us.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic does not always communicate between team members between the doctor's office and front office staff. The practice has 5 doctor's that are a part of the fertility group, so it is rather busy. They are working on making this more smooth, though, by implementing an electronic system soon. The clinic is on the fourth floor of a medical building, with the sperm lab on the 3rd floor. This makes IUI cycles very easy for us.
During treatment, were you treated like a number or a human with Anish Shah at Shady Grove Fertility?
Dr. Shah was always conversational and accommodating during appointments. If my husband or I expressed concern or discomfort, he was there to help and reassure.
Describe your experience with the nursing staff.
The nurses are very accommodating and helpful. They are not overly friendly, but are available for answering questions. The nurses are very, very busy in the office, so we don't spend much time with them.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
How was your experience with Anish Shah at Shady Grove Fertility?
I have had two IUI rounds with Clomid and injections with Dr. Shah, and we are planning our third. The most difficult aspect of the process has been making sure we get the appointments that work for our schedule and for the doctor. Dr. Shah has hours available on the weekends to accommodate menstrual cycles, which has been a big help for us. There have been times where we needed to come in later in the day, which has also helped my husband and I with scheduling. Dr. Shah has been the only physician we have had, making the experience consistent for each visit. He has made my husband and I both feel comfortable during the process. Dr. Shah is a very technical speaker, he is rather blunt, and direct with the information he provides. This approach has been great for my husband and I because we appreciate knowing all of the details as we go along. We like to hear technical terms and we appreciate direct language for what is to come. We have grown thick skin through the process of infertility and have decided we want to know the good, the bad, and the ugly no matter what. Dr. Shah has supported us through each step.
What's one piece of advice would you give a prospective patient of Anish Shah at Shady Grove Fertility?
I would advise evaluating your schedule to know what times of day you will be available for treatments. It's best to determine whether you will have flexibility in your work schedule or not at the outset. Dr. Shah is in high demand, so scheduling can throw some curveballs.
Describe the protocols Anish Shah used in your cycles at Shady Grove Fertility and their degree of success.
We used/ are using clomid and ovidrel for our IUI cycles. We have been advised that IVF may be the most effective since age and sperm count is the biggest factor for our infertility (I am 34, my husband has low sperm count). My insurance, however, allotted 4 cycles of IUI, so we thought we would try IUI before taking the financial plunge for IVF.
10
Doctor
Anish Shah
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
9
We were scheduled for a fresh cycle [at Shady Grove Fertility - Rockville] and due to lack of modification and up front monitoring, we were required to freeze all and pay additional money for a frozen transfer. During monitoring appointments, we were always told “looks good”, “you might trigger or start another injection early”, “ no issues” but changing our plan and having significantly higher hormone levels could have been better avoided.
+ Read more
Age
29
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
They have a quick process to get patients in and out. Following up with your financial counselor is a MUST because we’ve received incorrect and delayed information as well as other patients we know at SGF.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
I had to ask more questions and do more research on my own about a lot of pieces of the Ivf process. And when asking a question, my nurse made me and my husband feel like a burden or a nuisance for asking. We had to follow up a lot to get any insurance items submitted properly and timely, received and required correction of deposit amounts, had to call in and follow up on our own medicine cause the nurse was so delayed and we would’ve missed our protocol.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew)
Requires follow up and wasn’t forth coming with information without us asking numerous questions. Simple questions confirming whether or not to continue other injections when starting Cetrotide. When asking questions, I dreaded calling because I felt like a bother to be invested in my cycle and results.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Frank Chang at Shady Grove Fertility?
He’s very knowledgeable but can seem to be in a rush at times. We only saw him once during our IVF cycle and it was based on our request after having a significant decrease in anticipated embryos. We believe our stim medication was not properly adjusted and monitored, which impacted the amount of mature eggs to be fertilized because we triggered early due to my estrogen level being so high. He knew it was high but didn’t see a need to decrease it significantly until the end. He called us though for our embryo updates because the counts were so low. Out of 27 eggs, 15 mature, 9 fertilized, 1 viable embryo.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Be up front with any and all questions you have and stand firm with having him explain. He will answer, just may appear to always be in a hurry.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Started with 112.5 Menopur and 75 gonal-f 9 days. Estrogen levels were over double the entire time - gonal-f was reduced to 75 on day 5 and again to 37.5 on day 7. Started Cetrotide AM on day 7. Estrogen levels were concerning so we had almost daily bloodwork and ultrasound appointments but they didn’t modify until halfway and again at the end. We were planned to use a dual trigger of HCG and Leuprolide but with the risk of OHSS with my estrogen, Dr. Change switched to Lupron only. We were scheduled for a fresh cycle and due to lack of modification and up front monitoring, we were required to freeze all and pay additional money for a frozen transfer. During monitoring appointments, we were always told “looks good”, “you might trigger or start another injection early”, “ no issues” but changing our plan and having significantly higher hormone levels could have been better avoided.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring is in the morning for nurses to call in the PM with results. You’d wait in the main waiting room, get called for blood draw, wait in another area for an ultrasound room to open. Very consistent and smooth process.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a
8
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
?
Treatment
7 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
9
It [Shady Grove Fertility- Rockville] is a large clinic. Sometimes it feels like a factory, however the staff knows you and interacts with you pn a human level. No one talks in the waiting room. The medical assistants are very personable. The nurse practitioners in monitoring are great.... Effie is a wonderful nurse and great communicator. We started with her on our 9th cycle of treatment. Our first nurse was Alana. Her comminication was lacking.
+ Read more
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Shady Grove Fertility.
It is a large clinic. Sometimes it feels like a factory, however the staff knows you and interacts with you pn a human level. No one talks in the waiting room. The medical assistants are very personable. The nurse practitioners in monitoring are great.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Felt like numbers in the beginning. As we transitioned from iui to ivf to reciprocal ivf we got to know him more. He tries to do our procedures when possible. Says hi and comments on our cycle when we see him in the hallway. He really treats us as humans.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Efrat “Effie” Inbar)
Effie is a wonderful nurse and great communicator. We started with her on our 9th cycle of treatment. Our first nurse was Alana. Her comminication was lacking.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
How was your experience with Joseph Doyle at Shady Grove Fertility?
He is very personable and knows us as patients. He is kind and compassionate. Serious, but also has a sense of humor. We appreciate that he has done many of our procedures. He calls after procedures and after big tests like beta tests.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Let him know what youbare thinking. Ask for his opinion.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Natural iui, 3 cycles. Medicated iui with clomid 3 cycles upping dose each time. 1 iui with clomid and gonal f. One ivf microdose lupron, had 6 embryos, but nothing made it to blast. 2nd ivf did estrogen priming. Had 16 eggs retrieved nothing made it to blastocyst, but transferred 2 that were almost blastocysts. 3rd ivf did lupron stop protocol. Had best response yet. 18 eggs retrieved. 2 made it to blastocyst. Had freeze all due to higher prpgesterone. Switched to reciprocal ivf. First retrieval for my wife was estrogen priming. Had 8 eggs retrieved. 3 fertilized and 3 made it to blastocyst. Preparing for my wife’s second retrieval in the coming months. Planning lupron stop.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
$50,000
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He discussed eset in the beginning. After nothing made it to blast in first and second cycles transferred 2 in 2nd and 3rd cycles-because they weren’t blasts on 2nd and because I was 38 for the 3rd cycle.
9
Doctor
Joseph Doyle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
10
The office [Shady Grove Fertility] is warm and inviting. The receptionists are sweet and do their best to answer questions. They make you feel like you’re part of a family. They have multiple locations and everyone I’ve encountered has been pleasant. They make small talk to get to know you so you and help calm your nerves.... Kaylee explained the process and what I needed to do to get the ball rolling. When I called in with questions she was quick to get answers and schedule follow up appointments.
+ Read more
Age
31
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
10
Describe your experience with Shady Grove Fertility.
The office is warm and inviting. The receptionists are sweet and do their best to answer questions. They make you feel like you’re part of a family. They have multiple locations and everyone I’ve encountered has been pleasant. They make small talk to get to know you so you and help calm your nerves. I’ve heard that not all of the Doctors are as receptive to including the patients opinions/desires, but all of my interactions with Shady Grove personnel have been pleasant.
During treatment, were you treated like a number or a human with Natalie Stentz at Shady Grove Fertility?
Dr. Stentz was welcoming and spoke to me like we were friends. She gave facts and made recommendations without being rude or condescending.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kaylee)
Kaylee explained the process and what I needed to do to get the ball rolling. When I called in with questions she was quick to get answers and schedule follow up appointments.
How was your experience with Natalie Stentz at Shady Grove Fertility?
Dr. Stentz is approachable, which was important to me. She didn’t laugh at my questions and she never made me feel like my questions and concerns were irrelevant. She told me what to expect and has communicated changes in the plan effectively and in a timely manner.
What's one piece of advice would you give a prospective patient of Natalie Stentz at Shady Grove Fertility?
Take a list of questions with you during the consultation. She may answer most of your questions before you ask, but she’s always willing to further explain and address the patients concerns/inquiries.
Describe the protocols Natalie Stentz used in your cycles at Shady Grove Fertility and their degree of success.
I haven’t completed my cycle. During my consultation she informed me that I would be a good candidate for IUI or IVF and she told me we would wait for my test results to make a final decision. During my ultrasound she could tell I was in pain and gave some helpful suggestions to make future vaginal ultrasounds more comfortable. She explained why and how the use of dilators would help reduce my discomfort and gave a few suggestions of places to purchase them.
10
Doctor
Natalie Stentz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Marietta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28
Treated
2019
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Diminished Ovarian Reserve
10
My primary nurse at Shady Grove has been amazing so far. She spent time going over everything after the consultation with the doctor and help set me up on the online portal. She communicates with me often and has assured me I can call her anytime with questions.... The staff, including doctor and nurses, are kind and compassionate. They explain things and genuinely seem like they want to help you. IVF is also less expensive than my previous facility. IUIs however are more expensive, so I’d say that’s the only weekends I can give them at this point
+ Read more
Age
28
Treated
2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
The staff, including doctor and nurses, are kind and compassionate. They explain things and genuinely seem like they want to help you. IVF is also less expensive than my previous facility. IUIs however are more expensive, so I’d say that’s the only weekends I can give them at this point
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
So far my husband and I have only met with Dr. Silva for our initial consultation. He spent an hour with us going over health records and previous treatment plan. He immediately changed the action plan and provided explanations as to why. He stopped by to say goodbye to us and his office has been in touch with me since giving me details on the action plan and what to do next. We genuinely feel they are there to help.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rebecca)
My primary nurse at Shady Grove has been amazing so far. She spent time going over everything after the consultation with the doctor and help set me up on the online portal. She communicates with me often and has assured me I can call her anytime with questions.
How was your experience with Celso Silva at Shady Grove Fertility?
Dr. Silva treated us like normal human beings. He explained things thoroughly when it was obvious we didn’t know. He gave us several different options for treatment and ultimately left the decision up to us. He also explained programs offered to help financially with any of the treatments!
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
Give Dr. Silva a shot before you try any other fertility doctor in the Tampa Bay Area. There’s a good chance it’ll be worth it.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
I have not started treatments with Dr. Silva just yet but next month I will be completing another cycle for IUI and Dr. Silva will be changing medications used- different from Clomid and Ovidrel.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
One IUI is $1,600. This includes ultrasounds and procedure but not medications. One round of IVF is $10,500. Medications and freezing of the eggs are additional cost. You can pay more to have this included... there are options! There are also different options for financial assistance if needed.
Describe Celso Silva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Celso Silva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Tampa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
We participated in the shared risk donor program [at Shady Grove Fertility] in which we were one of three recipients (so we shared the cost). The total was about $26K...operates like a well-oiled machine. Their process for out-of-state patients is pretty seamless, and they really work to streamline the number of visits for those who live far away. They did get a few of our appointment times mixed up during our visit, which meant we were left sitting in the lobby for an extended period of time and my husband had to do his SA while we were supposed to be meeting with a social worker, but that was the only hiccup. While not a hugely important factor, their Rockville office is gorgeous. We also visited Fredrick and Towson, both of which
+ Read more
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility operates like a well-oiled machine. Their process for out-of-state patients is pretty seamless, and they really work to streamline the number of visits for those who live far away. They did get a few of our appointment times mixed up during our visit, which meant we were left sitting in the lobby for an extended period of time and my husband had to do his SA while we were supposed to be meeting with a social worker, but that was the only hiccup. While not a hugely important factor, their Rockville office is gorgeous. We also visited Fredrick and Towson, both of which were nice but not on the same level. I do wish Towson had onsite wellness (acupuncture, etc.) like Rockville, but they were able to refer me out to a local clinic. The donor coordinator team was on the ball - very communicative and gave lots of personal attention when needed. One frequent criticism I hear is that their financial department is difficult to work with, but that was not our experience.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
It was clear that Dr. Bromer was always cognizant of our specific situation; he wasn't giving blanket/general recommendations when he spoke to us.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian )
Vivian was always pleasant and to-the-point. There were a few small admin-type mix-ups, but nothing that affected my protocol. She was quick to respond to questions and always kept me up to date on my donor's status.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to convey critical information
How was your experience with Jason Bromer at Shady Grove Fertility?
I was personally looking for a doctor to be realistic versus optimistic but also to offer his point of view on the best option for us (own eggs vs. donor). I vetted four clinics and he was the first to deliver on my expectations. He called us several times while he was on vacation to personally review some unexpected setbacks and his recommendations for moving forward. He was willing to consider my thoughts on how to proceed; he offered an expert opinion but was not overly prescriptive. He is kind, compassionate and invested in your success. Aside from a new patient consult, in-person consult and various phone conversations, we had much more interaction with our nurse than our doctor.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Be up front on what you're hoping he can help with.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Since I am a donor egg recipient, my protocol was related to an embryo transfer only and was pretty standard (Lupron, progesterone, estrogen). I responded well to what he prescribed.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
We participated in the shared risk donor program in which we were one of three recipients (so we shared the cost). The total was about $26K.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
7
You do not see the doctor enough [at Shady Grove Fertility- Rockville]. For as much as these procedures cost, you'd think you'd see your doctor at least once during your monitoring. But you don't. You see other doctors who someones come in to help you understand your monitoring. The billing department is literally impossible to deal with. It doesn't matter if you contract says specifically what they will and won't cover based on your fee, if they have another list (a list you haven't been provided) that says your fee doesn't cover a particular service - even if that service seems completely logical to the IVF process (not something special), you will be charged extra. That said, their shared risk program is pretty amazing if you think you have a chance of not getting pregnant on your first try.
+ Read more
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
7
Describe your experience with Shady Grove Fertility.
You do not see the doctor enough. For as much as these procedures cost, you'd think you'd see your doctor at least once during your monitoring. But you don't. You see other doctors who someones come in to help you understand your monitoring. The billing department is literally impossible to deal with. It doesn't matter if you contract says specifically what they will and won't cover based on your fee, if they have another list (a list you haven't been provided) that says your fee doesn't cover a particular service - even if that service seems completely logical to the IVF process (not something special), you will be charged extra. That said, their shared risk program is pretty amazing if you think you have a chance of not getting pregnant on your first try. Keep in mind, though, that the shared risk program does not cover the injection class (even though it is not stated in the contract that it is not covered, and since it is held at the clinic by clinic staff, should logically be covered by the shared risk program). Also, meeting with your doctor after a failed IVF cycle under the shared risk program to discuss next steps (also seems like a necessary visit that should logically be included in the cost) is also NOT covered in the shared risk program. So basically, you pay your $20,000+ and still have to pay extra to see your doctor throughout your failed attempts. That's super annoying. A strength, though, is that they do have very good medication specialists to figure out your medication coverage through insurance. My first fresh cycle with Shady Grove was with a different health insurance, so it wasn't covered. However, my insurance changed and they have been appealing my insurance denials, and winning! So, if I need to go through another fresh cycle, I will probably have much smaller payments for medication. Fingers crossed. Their care coordinators are great and incredibly responsive.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
We first starting meeting with Dr. Sagoskin a few years ago but my husband really didn't like his bedside manner. I kind of didn't care, but he did somewhat treat us like a number in our first consultation with him. Plus, Shady Grove is quite expensive so we tried a different doctor/clinic for our first round, which proved unsuccessful. We decided to come back to Shady Grove and meet again with Dr. Sagoskin. It was like he was a different person. He was warm, he answered all our questions, we didn't feel rushed. He was great, and has been great when it comes to the side of making us feel "human" since we started seeing him again in 2018.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina)
Initially I was no pleased with the nursing/care coordinators in Dr. Sagoskin's staff. They seemed annoyed by questions or overwhelmed by patient load. At one point I was foisted off of one care coordinator who abruptly left the office for another one in the Shady Grove family, and I had no one helping me, which was super frustrating because I was starting my first fresh cycle with Shady Grove in two weeks. Finally, I got frustrated and worried about some medication issues I was having and went straight to the clinic without and appointment, requesting to see Tina (as she had been my sort-of contact without actually having been assigned my case.) She took care of me, she was kind and patient. She got me some samples when I ran out of medication and she listened to me when I told her how scared I was about all the costs running up. I had spent so much money and didn't know what to do. She helped. Then she gave me her direct number and told me that she was officially adding me as her patient, that way there would be no more confusion. Tina has been amazing.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
Overall, I like him. If someone were to go to Shady Grove, I'd recommend him. My problems are more with how the clinic is run as a whole (which as a founding doctor of the clinic, I guess means that I disagree with Dr. Sagoskin's approach in that regard.)
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Write down all your questions beforehand. Do not leave until you've had them all answered. He is willing to answer, but you have to ask.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Egg retrieval treatment protocol included birth control for almost three weeks. Then we did 900 IU Gonal-F plus 150 ml of Menopur everyday for 12 days as I have a slightly higher FSH and a middle of the road AMH. The Menopur was increased to 225 in the last three or four days because my follicles needed a little extra boost to get to the desired size (they were kinda stuck around 18mm-20mm). Cetrotide was given at day 5 or 6 for the rest of the stimulation cycle to keep me from ovulating. HCG was used for the trigger, and I took an (crazy) antibiotic the day before my retrieval. (That thing was terrible and gave me the worst stomach cramps and diarrhea.) Egg retrieval resulted in 8 eggs, of which only 6 were mature. 5 eggs were fertilized, but only 2 made it to day 5. I began using Endomentrin progesterone inserts 3 times per day, the day after the retrieval through the transfer and up until the pregnancy test. I also took Estrace (Estradiol) daily. One embryo was transferred, and the other was frozen. The fresh transfer resulted in a negative pregnancy test 13 days later. The frozen embryo transfer treatment protocol: I began with birth control for two weeks, after which I began taking Estrace (Estradiol) three times per day. On day 16, after they checked my uterine lining which was 12mm, I began using 1mL of progesterone oil once every three days. I also started Endometrin inserts twice daily. On day six of injecting and inserting progesterone, I had one frozen embryo transferred that used assisted hatching. That was yesterday so I will have to update in 13 days as to the results.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
The costs for diagnosis were pretty expensive, especially since some weren't covered by insurance. Many were, but most weren't. And if you lapse by three years, you have to redo everything. Semen analysis is $150/time. My husband has had to do this four times. The female diagnosis (mock embryo and HSG were...$800(?) with Shady Grove). The medication costs for egg retrieval were nearly $6000. The Shared Risk Program was $19,500.
Describe Arthur Sagoskin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He has told me flat out that he will not transfer more than one embryo for me. I do not know his stance on multiple embryo transfer in general, but he said that I was too thin to chance having multiples. (I'm not that thin. I'm 5'7" and weigh 140lbs.) This is one of the few issues I've had personally with Dr. Sagoskin as this wasn't even allowed a discussion.
7
Doctor
Arthur Sagoskin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35
Treated
2019
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
The team here [Shady Grove] is very good. Patience, understanding and effective. Your comfort and emotions are always taken into consideration. Making sure that you're comfortable and you understand is always key.... I'm a self pay so paying was not a problem. I was always told how much my next appointment payment would be. Most of the time it's a estimate price.... I had some blood work done at my Kaiser Permanente provider. Unfortunately no one from shady Grove called to explain the results.
+ Read more
Age
35
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
Describe your experience with Shady Grove Fertility.
The team here is very good. Patience, understanding and effective. Your comfort and emotions are always taken into consideration. Making sure that you're comfortable and you understand is always key.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
Doctor Garde is one of the most patient and understanding doctors I have ever meet in my life. She is so nice and always loving and caring, more then willing to help or get me help. I could not have made a better choice in a doctor ever. There are no words to describe the kind of doctor Dr.Garde is I'm more then happy to call her my doctor. She is a true blessing.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rachel Kelly)
Daniell Kelly is the best ever ❤️❤️ I was so sad when I got my new nurse I cried. I will truly miss Danielle Kelly
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Rachana Garde at Shady Grove Fertility?
Doctor Garde is wonderful I can't believe how understanding and patience she is with me. I'm a strong person and even Dr.Garde has a was of bring the best out of a tuff day. She is always very good at coming up with a plan and always making sure me and my husband are comfortable. She is very good at listening concerns and always will to try and coming up with a solution. There are no words to describe her she is one of the best doctors I have ever had. Doctor Garde is truly my blessings and I can't wait to continue our journey. I truly believe that if any Doctor can help me with having a little angel it would be Doc.Garde.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Be honest, trust her judgment and everything will just fine. Trust that she always has your best interest at heart.
Describe the costs associated with your care under Rachana Garde at Shady Grove Fertility.
I'm a self pay so paying was not a problem. I was always told how much my next appointment payment would be. Most of the time it's a estimate price.
10
Doctor
Rachana Garde
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
43
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
They [Shady Grove Fertility] have so many patients, everyone is put on the same cycle-for controlled cycles. The person who did your consultation, came up With your protocol isn’t the one who does the egg retrieval or transfers.... Weakness- financial dept. you have to stay on top of them.... Strength- my nurse, dr. Malik and all who work there.... Bet good nursing care. She always informed me, answered any questions i had
+ Read more
Age
43
Treated
2019
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
Weakness- financial dept. you have to stay on top of them. The dr who came up with your protocol probably won’t be the one doing retrieval or transfer. Strength- my nurse, dr. Malik and all who work there.
During treatment, were you treated like a number or a human with Shruti Malik at Shady Grove Fertility?
They have so many patients, everyone is put on the same cycle-for controlled cycles. The person who did your consultation, came up With your protocol isn’t the one who does the egg retrieval or transfers.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patrice )
Bet good nursing care. She always informed me, answered any questions i had
How was your experience with Shruti Malik at Shady Grove Fertility?
Great bedside manner. Calls after a procedure (iui and failed transfer). She is pregnant and going on maternity leave so my care will be handed off to another doctor. She did perform my iui, but I was under the care of Dr. greenhouse. When he passed then she took over my care.
Describe the protocols Shruti Malik used in your cycles at Shady Grove Fertility and their degree of success.
Microdose Lupron with birth control. I was on bcp for 2 weeks, had sono and blood after bcp. Then started Microdose Lupron 20 units BID, 3 days later I started Gonal F -450 and Menopur 150 at night. I stimmed for 12 days. I had no follicles on the left and 4 on the right. At my last sonogram they counted 7 follicle on the right. I had a cyst that was seen at day 5 monitoring. At retrieval they got 5 eggs, all 5 fertilized with ICSI. 1 out of 5 didn’t fertilize normally. Day 5, day of fresh transfer: 1 5 AA blastocyst, one was a day 4 and the other 2 they were watching. The ones they were watching didn’t make it to freeze. This cycle was a failed transfer.negative pregnancy test.
Describe the costs associated with your care under Shruti Malik at Shady Grove Fertility.
I have coverage through insurance right now. 500 deductible and 200 for medication
10
Doctor
Shruti Malik
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fair Oaks
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
The Annapolis office [Shady Grove] is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer
+ Read more
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The Annapolis office is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. When my fresh transfer was cancelled due to OHSS, Dr. McKeeby called me personally to provide an update on our embryos. He always says "hi" when he sees me at the clinic for monitoring appointments, and treats me as an individual at follow-up appointments.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie Seibert)
Jackie has been extremely helpful throughout this process. She always returns my phone calls within the guidelines stated on her voicemail, and is very responsive to questions/concerns. She calls promptly with updates from monitoring appointments and answers all questions. She is obviously very knowledgeable. She has called to check-in when we have gone through difficult times.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby has a bit of a unique personality. He was very welcoming when my husband and I attended our consultation in March of 2018. We felt that he took a detailed history, asked a lot of questions about our desires/goals, and allowed us to have input on what treatment would like. Dr. McKeeby is very knowledgeable about the science aspect of treatment and was able to explain our treatment options in detail. He was able to provide us to with statistics for success and gave us a recommendation, based on what was our best chance statistically. He also took into consideration our insurance and financial situation. We have, unfortunately, experienced a lot of unanticipated setbacks throughout treatment. We have had several FET cycles cancelled, for various reasons, but Dr. McKeeby has always been extremely compassionate in breaking the bad news to us - He always explains why the cancellation is necessary, and is always ready with a new plan. He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely. Although we have not had success yet, I have been extremely satisfied with Dr. McKeeby and his management of our treatment.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
For our IVF retrieval cycle we used Gonal-F 150IU, Menopur 75IU (increased to 150IU on stim day 7), Ganirelix, and a Lupron trigger. We used this protocol, which is pretty standard and low-dose, because our diagnosis is MFI and Dr. McKeeby did not anticipate any issue with follicle growth. For our 1st FET cycle we used oral Estrace 2mg, taken three times daily. Vaginal Estrace was added, due to thin lining - this cycle was cancelled. For our 2nd FET cycle we used a stimulated FET protocol, with Gonal-F 150IU and Ganirelix to prevent ovulation. This protocol was chosen due to prior difficulty with uterine lining - cycle was cancelled due to high follicle count. For our 3rd FET cycle we used Delestrogen .2 ML, every other day - cycle was cancelled due to ovulation. For our 4th FET cycle we used Delestrogren .2 ML, every other day and Estrace 2mg vaginally, twice daily - this cycle resulted in pregnancy, but pregnancy was not viable. For our 5th FET cycle we used the same protocol as the previous cycle, but lining did not respond the same and cycle was cancelled. Four our 6th FET we are using another stimulated FET protocol with Menopur 112 IU - this cycle is in process.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Our treatment is covered by insurance. We receive a 5% discount, based on income, for all expenses not covered.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. McKeeby has recommended an eSET, due to our ages and quality of our embryos. We are agreeable.
10
Doctor
Jeffrey McKeeby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
25 - 28
Treated
2016 - 2019
Success with this Doc
?
Treatment
7 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Unexplained
9
The [Shady Grove] offer in house procedures and work to get approval from your insurance company. You are also assigned a financial person who makes sure you know what is and is not covered ahead of time. As far as weaknesses, there have been times that information has not been properly relayed which is why it is important that you advocate for yourself in your treatment. ... It has been hard to have stability and effects some communication by being shuffled from nurse to nurse.
+ Read more
Age
25 - 28
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic has multiple locations that make it easy to schedule appointments for all services. The offer in house procedures and work to get approval from your insurance company. You are also assigned a financial person who makes sure you know what is and is not covered ahead of time. As far as weaknesses, there have been times that information has not been properly relayed which is why it is important that you advocate for yourself in your treatment.
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
Dr. Yazigi took time to listen to my concerns. At consultations and follow up appointments he would go through all of my medical history so that we could make the most informed decisions together. He factored in my desires for treatment and what would get us the best outcome. He didn't mind calling me for additional consultations or questions.
Describe your experience with your nurse at Shady Grove Fertility.
Since I have been with SGF I have had four nurses. Rebecca was my nurse for my first round in 2016 and I loved her. When I came back I was originally assigned to Kristin who soon left for an alternative job. I then was transferred to Kelli and was with her for six months before she took another position. I am now assigned to Tina. It has been hard to have stability and effects some communication by being shuffled from nurse to nurse.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
There were times after monitoring appointments that the chart was not read completely or marked incorrectly that lead to weird instructions from Dr. Yazigi that I had to follow up on. Otherwise, he treated me with respect often referencing his own daughters which gave me confidence in his opinion when we had decisions to make.
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
Allow him to explain things to you as you go but also do your own research and don't be afraid to advocate for yourself.
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
When I first saw him in 2016, I was treated for anovulation and was put on 100 mg of clomid with a trigger shot. I was a slow responder but after continual observation I did respond and had a positive outcome that resulted in our son. I came back in 2018 to grow our family and started with a similar protocol but no longer responded to clomid. We upped the dose without change. We then switched to femara in which I responded and got pregnant on the second cycle but miscarried. We started femara again a month post miscarriage but did not have success leading to a hysteroscopy to check for scar tissue. No scar tissue was found and Dr. Yazigi said we may be partially unexplained. He recommended moving onto IUI but since we were out of pocket we decided to pursue shared risk IVF instead.
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
For timed intercourse, monitoring was covered by my insurance after copays were collected. I did pay for medications out of pocket. Shared risk IVF is costing 24,500 including PGS testing.
Describe Ricardo Yazigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I have not yet gotten to this point but I think eSET will be what is recommended due to my age. I am comfortable with this decision.
10
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Bel Air
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Ricardo Yazigi at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Shady Grove feels like an institution, and that carries pros and cons with it. ... Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable). ... Robin [nurse] has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
+ Read more
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove feels like an institution, and that carries pros and cons with it. I call it the "Bank of America" of fertility clinics, in the sense that they dominate the local market here. That said, while I usually prefer a more intimate, personal approach, I decided to stick with them because I love my doctor and nurse, and because I think they get results (even if I haven't yet been successful). Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable).
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon has been warm, friendly, and empathetic throughout my treatment, from my initial consultation through my most recent IUI. She shared her own experience with infertility very early on, and established a good rapport with me, which was important to me as a single mom by choice. When I broke down sobbing in her office, she never made me feel embarrassed or uncomfortable. I put a lot of stock in bedside manner, and Dr. Moon has absolutely exceeded my expectations since day 1.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Robin Peterson)
Robin has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
How was your experience with Kimberly Moon at Shady Grove Fertility?
I've been a patient of Dr. Moon's for about three years, and have seen her about seven times: once for an initial consultation, again for a second consultation two years later, three or four times during my monitoring for my four IUIs, and most recently for another consultation after my IUIs were not successful. Every time, she has been warm, empathetic, and helpful. I really appreciate how she writes out the details of my protocol--the protocol itself and the medical explanation behind it--on a separate sheet of paper so that I can take it home with me. While I saw her only occasionally during my monitoring, I never expected to see her every day, as my clinic is large and the nurses are very capable. When she broke the news that I have low ovarian reserve, she showed a lot of compassion, even when I got very emotional in her office. She also encouraged me to explore options (donor egg and donor embryo) that I wouldn't have considered; clearly, she cares about getting me to my end goal of a baby. I have referred multiple friends to her. While I haven't yet been successful in getting pregnant, I consider this a fault of my eggs, rather than Dr. Moon--she's not a magician! I feel lucky to have a doctor who is so supportive, particularly since I'm a non-traditional patient (as a single mom by choice).
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Also , it's helpful if you look through the clinic's website before seeing her, as it has a lot of good information on it; with a bit of background, you'll be able to ask informed questions and make the most of your time with Dr. Moon.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Based on my initial testing, Dr. Moon diagnosed me with low ovarian reserve. She indicated that if cost was no object, she would recommend that I go straight to IVF. Because I have no insurance coverage for fertility treatment, cost is an object. She said I could try a few IUIs, and then decide to go to IVF, or then go to donor embryo. I appreciated that she didn't try to push one protocol over another, and left this very personal decision up to me. In terms of IUI natural versus medicated, she indicated that medicated IUIs would cost more and have a higher risk of multiples, without much of a payoff (ie, they would only raise my chance of a successful pregnancy by a few percentage points). After I did a first IUI completely unmedicated, she suggested that I use a trigger shot (Ovidrel) for my second IUI; I appreciated that she was looking at and thinking about my protocol and what would be most successful. I did three more IUIs, unmedicated except for a trigger shot, none of which were successful--but based on Dr. Moon's initial prognosis, I didn't really expect them to be. I did the IUIs because I needed to give using my own eggs a shot before I moved to donor egg or embryo. Dr. Moon understood and supported this decision. After four unsuccessful IUIs, she recommended that I move to another protocol, and I concurred.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I had insurance coverage for most of my diagnostic procedures and consultations, and for none of my actual fertility procedures. I paid $1200 for each IUI (actually, I paid $1140, as I had a 5% discount through their discount program).
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a (though I think she usually recommends single embryo transfer).
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Kimberly Moon at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

6
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
6
There's was 1-2 times when SA results were concluded and we waited over a week to hear from a nurse. ... They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG [Shady Grove] office ... Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls.
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
6
Describe your experience with Shady Grove Fertility.
The process of fertility treatments can be super overwhelming. There's so much information provided but SG wants you to leave understanding it all. They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG office which made things complicated with work and time off. I'd love to see more opportunities available in the Hagerstown office.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is kind, gentle and positive. He doesn't provide false hope but is genuine and truly works hard to help get the best outcome for each family.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer initially; Jamie Dean for IVF)
Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls. She was available to answer my many questions and super helpful in a crunched timeline.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer quickly and easily established a rapport with my husband and I! He has a happy and genuine personality that keeps the mood positive during a very emotional time. We have been thankful for his straight forward and thorough professional oppinions. He tends to encourage couple's to slow down for optimal outcome rather than rushing to treatments that haven't been fully thought through. We love Dr. Bromer!
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Take his word and trust him because he truly wants to see you and your spouse become parents it just may take time to come up with the best plan for you and your family!
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We were referred to Dr. Shin (urologist) to further asses male factor complications. We worked thoroughly with Dr. Shin for almost 8 months . Dr. Bromer continued to keep up on our file and check in. We are about to begin IVF after egg retrieval and a male microdissection due to azoospermia, with donor sperm as a backup to insure IVF is completed. Dr. Bromer and Dr. Shin have worked phenomenally together and with us!
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
$1900 for shared risk program, $8,500 microdissection, $1200 varicocele repair, $120 clomid, $3,000 genetic testing for me and my spouse, $1000 for donor sperm, this doesn't include thousands for copays for consultations, follow-ups and blood work.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Hagerstown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
28 - 31
Treated
2016 - 2019
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
9
Good wait time. I never felt like I had to wait a long time for any appt. Staff [Shady Grover] is so helpful and encouraging. I feel like it’s such a big organization but they really try to make you feel important. ... Their IUI cost is reasonable without insurance and the shared risk IVF program is great. ... One person explained to me that low morphology meant that we would never conceive a normal child in our own.
+ Read more
Age
28 - 31
Treated
2016 - 2019
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
9
Describe your experience with Shady Grove Fertility.
Good wait time. I never felt like I had to wait a long time for any appt. Staff is so helpful and encouraging. I feel like it’s such a big organization but they really try to make you feel important.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Staff is warm and welcoming. Dr. Bromer validated my concerns and gave me intellectual, researched evidence to back up any answers to questions that I had.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni)
Very kind and encouraging. Very organized and helpful.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer seems to be highly intelligent in his field. He does not “sugar coat” anything and he doesn’t just tell you what you want to hear. He is honest and has research and scientific reason to back up his methods. I was highly skeptical to use any fertility medications. He respected my choice and now that we are about to start IVF and I was worried about all the meds, he definitely eased my mind and made me feel confident about our chances with IVF as well as the safety of the medicine.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Ask a lot of questions. He is honest and will give you a medically researched answer. Do not expect a warm and fuzzy guy. However, you should expect someone who cares about the best way to give you and your spouse the baby you want.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
IUI with clomid was suggested but I refused meds and he very honestly told me that was fine but after so many IUIs it was time to possibly change protocol. Now after four failed cycles, he has respectfully advised us and with confidence- IVF is the best next step. We are getting ready to begin that soon.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Regular co pays for office visits. Their IUI cost is reasonable without insurance and the shared risk IVF program is great. You basically pay the amount that 2 cycles costs and then you can do up to 6 cycles and back out anytime if need be to get money back if you don’t get a baby.
9
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
8
I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. ... I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them. ... We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. ... Efficient well oiled machine. [monitoring appointments]
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Race
Latino
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
8
Describe your experience with Shady Grove Fertility.
I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I know he has lots of patients and he's always been super compassionate and positive. Eager to find a solution.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
I haven't particularly loved my nurse at Shady Grove. My nurse at UNC fertility seemed to work around the clock. The nurses at shady grove check out and do not communicate via email or phone past 4pm (mon-Fri).
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. We've had two transfers and still lost them both. One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Shady grove is a huge practice and the doctors are spread thin; however, when you are with your Doctor they give you 100 percent attention. I recommend CCing him on every email back and forth with nurses.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Efficient well oiled machine. We live in Raleigh so I would fly in and out same day and they always accommodated me. I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. Some tests are partially covered by insurance or we had to pay our deductible. Our medicines are very expensive and not covered through insurance and one thing that does frustrate me is that they over prescribe.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't found a doctor that is pro multiple embryo transfer. Everyone has said its too dangerous.
8
Doctor
Gilbert Mottla
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29
Treated
2019
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Endometriosis, Unexplained
9
The strengths [of Shady Grove] are their communication ability to explain where we could understand and the transparency. The nursing staff answered when ever I called and had questions and I had lots of questions. The staff broke down every procedure to where we could totally understand it. And they explained that nothing is 100% everything came with risk and where we could go if things didn’t work in our favor. The only weakness i feel like was the cost....The screening was around $2000 and every visit with the doctor was $90 and the iui was closer to $3000
+ Read more
Age
29
Treated
2019
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Endometriosis, Unexplained
9
Describe your experience with Shady Grove Fertility.
The strengths are their communication ability to explain where we could understand and the transparency. The nursing staff answered when ever I called and had questions and I had lots of questions. The staff broke down every procedure to where we could totally understand it. And they explained that nothing is 100% everything came with risk and where we could go if things didn’t work in our favor. The only weakness i feel like was the cost. Fertility treatments are so expensive.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
He was very straightforward but he was still compassionate. He talked in medical terms then he broke it down for us to understand
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Bonnie)
Bonnie was the sooooo amazing she made me feel comfortable. She talked to me like she knew exactly what I was going through. She was gentle, soft spoken, but she knew her stuff. I feel it was a balance between her and dr. Issac
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr Isaac gave it to my straight. He didn’t water things down for me and I totally appreciate that because I’ve been to another doctor who gave me complete false hope and I feel I wasted lots of money with him and I could’ve used it else where. He told me things like the percentages and changes we had. He also explained how every treatment worked and what he thought would be best for me and my husband. Every time I spoke with him things got easier and understood more and more. He explained to me that these things can be very expensive and taxing on our mental health so we should take our time in making each decision and consider all out comes.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Don’t expect to anything but the truth and facts. But with consideration and understanding.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
The IUI process. He told us step by step. Before, during, and after he reviewed what we did. From clomid to the injectable hormones, the scans and the intercourse times. He always gave us holistic things to do to increase the odds such as Foods, proper rest, and supplements to take.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
The screening was around $2000 and every visit with the doctor was $90 and the iui was closer to $3000
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Well he explained to use because of my endometriosis he only felt comfortable doing single egg transfer because that would but me at a higher risk for complications during pregnancy
9
Doctor
Isaac Sasson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
Age
33
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
1
I felt like just a number [at Shady Grove Fertility]...Instead of thinking outside of the box and offer solutions, Dr Reh and Shady Grove refused to work with me after one late-term loss. I called to speak with the manager of the clinic and after we decided I would no longer be a patient, Dr Reh still never called me to follow up...Even though I had insurance coverage, I was constantly receiving incorrect bills and having to have their billing department correct them. They only care about SART numbers and do not care about you as patient. SGF felt like a factory and I was just another number to them. If you mess up their success rates, they drop you as a patient asap. Beware!
+ Read more
Age
33
Treated
2018
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Other
1
Describe your experience with Shady Grove Fertility.
I found Dr Reh to lack bedside manner and empathy. Instead of thinking outside of the box and offer solutions, Dr Reh and Shady Grove refused to work with me after one late-term loss. I am now with another clinic and RE who offered solutions and support, something that SGF never did. Even though I had insurance coverage, I was constantly receiving incorrect bills and having to have their billing department correct them. They only care about SART numbers and do not care about you as patient. SGF felt like a factory and I was just another number to them.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
I felt like just a number with this Dr and clinic. I only had communication with her at my consultation and when I graduated from SGF. All other communication done were through the nurses.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
How was your experience with Andrea Reh at Shady Grove Fertility?
I found Dr Reh to lack bedside manner and empathy. Instead of thinking outside of the box and offer solutions, Dr Reh and Shady Grove refused to work with me after one late-term loss. I called to speak with the manager of the clinic and after we decided I would no longer be a patient, Dr Reh still never called me to follow up. She also never reached out after my loss. My egg retrievals and transfers were done with another Dr. I had no communication with Dr Reh except my initial consult and once I graduated (maybe one call in between that time).I am now with another clinic and RE who offered solutions and support, something that SGF never did. Even though I had insurance coverage, I was constantly receiving incorrect bills and having to have their billing department correct them. They only care about SART numbers and do not care about you as patient. SGF felt like a factory and I was just another number to them. If you mess up their success rates, they drop you as a patient asap. Beware!
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
20k
2
Doctor
Andrea Reh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Shady Grove Fertility
Fredericksburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 6 IVF, Donor Eggs, Donor Sperm
Diagnosis
10
The clinic [Shady Grove Fertility] was organized throughout the process and handled any request/communication timely and with professionalism. I would highly recommend. A new patient should feel confident putting care in their hands. At the time, their donor egg website was transitioned to a new format and had a few hiccups, but staff helped throughout. The clinic also had helpful online presentations on various topics to review.
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
European, Prefer not to answer
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
4th of 4 Docs
Treatment
4 IUI, 6 IVF, Donor Eggs, Donor Sperm
Diagnosis
10
Describe your experience with Shady Grove Fertility.
The clinic was organized throughout the process and handled any request/communication timely and with professionalism. I would highly recommend. A new patient should feel confident putting care in their hands. At the time, their donor egg website was transitioned to a new format and had a few hiccups, but staff helped throughout. The clinic also had helpful online presentations on various topics to review.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson was compassionate and understood what I had been through previously. He allowed me to speak and let my feelings be understood before moving forward.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Abbie Chapin)
The nursing staff was wonderful. From initial assessment for the egg donor program through conception and birth, all of the nurses and staff were excited for me and showed compassion beyond what I had experienced elsewhere. Their warmth was a breath of fresh air.
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson was incredibly warm and caring during the whole process. He made everything seamless for a donor egg cycle after 5 long years of IVF troubles - even coordinating most of the monitoring for me in New York. I wouldn’t be holding my son now without him! I am forever grateful and highly recommend him - both for his expertise and gentle manner in dealing with his patients.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
He is very impressive. I had been too various fertility specialists, but finally with Dr. Sasson I felt that he was prepared, listened to me, and had a game plan with very specific details as to what I could expect. He is the first doctor who actually really delved into and reviewed my entire very long medical record before I got to the appt with him - previously, I felt each doctor did not bother to (even after all my work of gathering it). The uncertainty of dealing with infertility is a lot of the frustration - he and his staff take that away. Don't be afraid because he is organized and knows what he is doing. I say that with confidence as I was relatively calm having a donor cycle done in PA while I was being seen in NY; he inspires confidence.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
I had a donor egg cycle split with another couple. I used the long Lupron cycle. I had very poor egg quality in prior attempts using my own eggs so this was the best approach. The Lupron cycle was fine for me, and I also was watched carefully as I had previously ovulated prematurely before an egg retrieval. He synced up everyone's cycles to have a transfer when expected.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I was monitored in NY while my egg donor had her appointments in Chestbrook. I was always abreast of her status and I felt completely involved. My paperwork for appointments for myself in NY were handled well as well.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
The costs were reasonable in comparison to NY IVF clinic prices. i utilized the shared donor egg program and my insurance, which covered a good portion of costs exclusive of the donor eggs themselves. The staff were very helpful in assessing options for me.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
40
Treated
2018
Success with this Doc
No
Treatment
1 IVF, 4 Egg Freezing, Donor Sperm
Diagnosis
Tubal Blockage, Uterine Fibroids
6
I would go in to the office [Shady Grove] twice a week sometimes three and I never got a warm and fuzzy from the staff. I had to contact a supervisor on one of the nurses because she was being very insensitive. I also had a hard time dealing with the fact that they allowed children to attend appointments.... They were not personal they treated you like a number. I saw a different person every time I went in for an appointment, no consistency....I had a wonderful nurse. She was very thoughtful and provided me information
+ Read more
Age
40
Treated
2018
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 4 Egg Freezing, Donor Sperm
Diagnosis
Tubal Blockage, Uterine Fibroids
6
Describe your experience with Shady Grove Fertility.
They were not personal they treated you like a number. I saw a different person every time I went in for an appointment, no consistency. They allowed children to the appointments which I thought was insensitive to those struggling to conceive. They were very accommodating to scheduling last minute appointments.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
I only spoke with my dr over the phone she did not do any of my retrievals. I also felt that my treatment plan was not customized to my specific needs.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Andrea Williams)
I had a wonderful nurse. She was very thoughtful and provided me information in a timely matter. She was always available to answer any of my questions. She prayed for and with me. She wanted this to happen for me just as much as I did.
What specific things went wrong at Shady Grove Fertility?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Rachana Garde at Shady Grove Fertility?
Dr. Garde was very sweet and caring I wish she would have performed my procedures and that I actually saw her and not just communicate over the phone. I didn’t feel the personalized experience that I had expected. I would go in to the office twice a week sometimes three and I never got a warm and fuzzy from the staff. I had to contact a supervisor on one of the nurses because she was being very insensitive. I also had a hard time dealing with the fact that they allowed children to attend appointments.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Demand to have one doctor do all of your procedures instead of a different doctor each time.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
Dr Garde put me on very high dosages of medication due to quote, my age. I took 450 iu Gonal F, 150 iu Menopur, Cetrotide, and 10000 HCG. I hyper stimulated my first retrieval and was in extreme pain for a month. The next cycle she change my trigger to Lipton and my ovulation was delayed so she switched me back to HCH for my third cycle.
Describe the costs associated with your care under Rachana Garde at Shady Grove Fertility.
12,500 plus HCG and monitoring cost $700
Describe Rachana Garde's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I do not
5
Doctor
Rachana Garde
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Woodbridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage, Uterine Fibroids
8
Strengths [Shady Grove] - The Best in the area! top notch , great facility Weakness - You do eventually start to feel like a number. If you care about being cuddles somewhat it'll irk you. if like me you just want the best results, you'll remind yourself its only for a little bit of time... - Insurance paperwork was lost a few times and i missed a condultation because they wouldnt let me see Doyle with the paperwork that shouldve already had!
+ Read more
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage, Uterine Fibroids
8
Describe your experience with Shady Grove Fertility.
Strengths - The Best in the area! top notch , great facility Weakness - You do eventually start to feel like a number. If you care about being cuddles somewhat it'll irk you. if like me you just want the best results, you'll remind yourself its only for a little bit of time
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
My first time using the practice the staff was great , however i changed nurses twice and that made things somewat sensitive. i had to do alot of follow ups with the new Nurse , she might have been a newbie in the business. Dr Doyle however, is a true gem, straightforward, optimistic and empathetic. My second go around from start to end i felt like a number, my details were getting mixed up, call ins, scheduling, dr visits , everything was very clinical and this is on the staff side NOT Dr Doyle. towards the end of my second go Doyle called not just to apologize for the frustrations i'd gone through with miscommunication from the front desk on insurance coverage, he occasionally called also just to check in.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Efrat Inbar)
My Last primary Nurse Effie was great, responsive and detailed. I got the feeling they were on top of things. The Nurse before her - i forget her name wasnt soo great and it was a relief when she eventually left the practice- she was terribly forgetful, couldnt remember my name to save her life! - not that it matters to me - i like results not pleasantries, but IVF is such a sensitive time i think every bit of being personable helps
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Joseph Doyle at Shady Grove Fertility?
I honestly cant rave enough about Dr Doyle. He is the only reason i'll more than likely try again with Shady Grove. one our first try, i barely responded to the meds, eventually i showed about 3 -5 eggs and while most doctors wouldve cancelled, he believed that my age and my physical condition would result in two or three great embryos and Alas! we ended up getting 3 eggs and two made it to day 5. Unfortunately i had to have an emergency C section to save my little boy at 25 weeks and he stayed with us a day before getting called to heaven. Dr Doyle was as affected by it as we were, two years later and he still calls to check in on us. He really is the best!
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Be Open, discuss as much as you can. Ask questions when you dont know. He goes out of his way to explain everything and will whip out a pen and draw on a pad if need be! utilize his time and expertise.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Memory fails me but if i remember correctly it was - Birth control Pills - Gonal F 150 then increased to 300 because i was a low responder - Menopur 25 or 50 and HCG. Both times were same protocol. However he would prefer to try something different when i go back because my LH levels are very high and he doesnt think starting with birth controls will be ideal.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Well oiled machine for the most part I preferred to go very early because of work , but i believe they are flexible
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
It was fairly reasonable with insurance coverage. There was an initial deposit of about 3500 and majority of the procedure was covered at the time- Out of pocket i want to say in total was about 5000 -6000 for IVF, Medications, HSG tests, ICSI(about $1200 or so ), Transfer. Embryo storage was 1600 initial deposit and 800 Yearly!
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Doyle's preference is single embryo transfer, he will not only lecture you oon the perils of multiples, but will have you sign a disclosure that you were educated on the potential issues. Since eqq quality for me is not an issue, ive not yet needed to ask for more than one transfer.
10
Doctor
Joseph Doyle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 5 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
10
We did two IVFs and 2 transfers to get our “take home baby” [at Shady Grove Fertility-Rockville]...runs like a well oiled machine. I love that the surgical bays are so clean and organized- trust me, I’ve been to some truely shady fertility clinics (pun intended). The teams for retrievals and transfers are military like in their processes- it makes me feel safe and secure as a patient, that my proceedure is in good hands and that they’re transferring the right embryos. They’re always stopping to match names and procedures.
+ Read more
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 5 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove runs like a well oiled machine. I love that the surgical bays are so clean and organized- trust me, I’ve been to some truely shady fertility clinics (pun intended). The teams for retrievals and transfers are military like in their processes- it makes me feel safe and secure as a patient, that my proceedure is in good hands and that they’re transferring the right embryos. They’re always stopping to match names and procedures.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
We didn’t get to talk to or email with Dr levy apart from the initial consultation and strategy changes after a failed cycle. But we had a dedicated nurse who was very much available by phone and e-mail for all of our questions and concerns. To us, it didn’t matter because we got two babies (singletons) and that’s all that mattered after not getting the same results for years of treatment before.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jordan Blades and Nicole Antonio)
We both called and emailed and always got quick responses.
How was your experience with Michael Levy at Shady Grove Fertility?
Dr. levy saw us after we’d failed several courses of treatment and we thought we were ready to move on to donor eggs. He encouraged us to try with him again. We had our best cycle on record for a freeze all, and he studied MY DATA and saw that my lining didn’t respond on using traditional FET drugs so we used injectibles instead- boom- two Singleton babies later, we cannot be more satisfied with our doc. They see a million patients there and even though we didn’t see our doc a ton, I know he was carefully looking after me.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
As an out of state patient, be prepared for a long stay near the clinic before the IVF for monitoring, this means days off of work and hotel costs.
Describe the protocols Michael Levy used in your cycles at Shady Grove Fertility and their degree of success.
We used a fresh cycle-frozen embryo transfer because my lining responded better to IVF drugs, but we transferred a genetically tested 5 day embryo.
Describe the costs associated with your care under Michael Levy at Shady Grove Fertility.
Oye. I think we paid 25k for two cycles of IVF plus including all FETs for the embryos created until we took home a baby. We did two IVFs and 2 transfers to get our “take home baby”. Then we had frozen embryos left and only had to pay for FET for our next baby. Storage costs were about 500$ for embryos and 300? Maybe for sperm, yearly.
Describe Michael Levy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
If your lining isn’t good and you transfer more than one, you lose a chance to try to prep the lining a different way. Plus Dr levy was a huge proponent of single embryo transfers because it was safer for mom and baby.
10
Doctor
Michael Levy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35
Treated
2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Unexplained
9
The staff at Shady Grove could be friendly to a fault (even creepily so on occasion). Although they were generally competent, the bureaucracy was sometimes exhausting.... The clinic was clean and bright. I appreciated the notices that discouraged patients from bringing other children to appointments for sensitivity reasons. I did not enjoy the creepy, over bearing sentiments to "think positive" and "stay hopeful."
+ Read more
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic was clean and bright. I appreciated the notices that discouraged patients from bringing other children to appointments for sensitivity reasons. I did not enjoy the creepy, over bearing sentiments to "think positive" and "stay hopeful."
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
While Dr. Beall would refer to some diagnostic software to give specifics, she would also use a paper and pen to sketch out exactly what was going to happen, when, and how. She allowed as much time as needed for questions and clarification so that we always left an appointment fully understanding the plan going forward.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina Yingling)
The staff at Shady Grove could be friendly to a fault (even creepily so on occasion). Although they were generally competent, the bureaucracy was sometimes exhausting.
What specific things went wrong at Shady Grove Fertility?
  • Failed to inform you of changes in protocol
How was your experience with Stephanie Beall at Shady Grove Fertility?
Dr. Beall was our second RE and even further down the line of doctors and OBGYNs who had done testing, etc. prior to us committing to IVF -- yet she was the first to use specifics, including success rates, to determine a plan of care that felt appropriate and thoughtful. Although we were not successful on our two attempts to conceive with IVF, I would return to her for another round.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Be prepared to receive a straightforward plan for care, delivered efficiently (but not particularly warmly).
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
Standard protocol, IVF with ICSI. The first retrieval eggs only fertilized with rescue ICSI. The second retrieval we implemented ICSI right away and 7/15 fertilized (only 1 survived to transfer). The trigger shot taken prior to each of my retrievals caused a migraine.
Describe Stephanie Beall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Beall recommended a single embryo transfer and indicated that transferring multiple embryos does not increase the chance for a successful pregnancy, only increases chance of multiples.
9
Doctor
Stephanie Beall
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
10
The clinic [Shady Grove] itself is very clean and the staff are very organized. I did all of my testing remotely though in another clinic. Therefore, I did not get the full experience of multiple visits to the clinic outside of procedures....Very strong preference for eSET....I loved that I had a direct email and could always email or talk with Elayne when I needed anything. She was very accessible.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
The clinic itself is very clean and the staff are very organized. I did all of my testing remotely though in another clinic. Therefore, I did not get the full experience of multiple visits to the clinic outside of procedures.
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
Because I was traveling from Birmingham, AL to Towson, MD for treatment, I really thought I would lose some personal interaction with my doctor. However, Dr. Yazigi went out of his way to speak to me as long as I needed while we were in Towson and made an effort on several occasions to call me and talk through my treatment options. He always took the time to be kind and to give me all the time I needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elayne Kochis)
I loved that I had a direct email and could always email or talk with Elayne when I needed anything. She was very accessible.
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
Dr. Yazigi is practical and always measured my expectations in a thoughtful way. He under-promised and over-delivered in my case. He always took the time to talk to me and never rushed our appointments.
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
The same advice I would give any patient...take control of your health. Ask as many questions as you need to feel comfortable. Trust that Dr. Yazigi will give you thoughtful answers.
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
21 days BCP, Del Estogen (20 mg/ml) .2ml IM every third evening three weeks prior to FET, Progesterone in Oil (50 mg/ml) 1ml IM daily starting 5 days prior to FET. Del Estrogen and Progesterone in oil continued until 12 weeks. Prednisone and blood thinner also started a few days prior to procedure and continued through 14 weeks.
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
I paid for the shared risk program with genetic testing. It was $27,500 fully refundable without success. Follow up transfers with remaining embryos were $4,600.
Describe Ricardo Yazigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Very strong preference for eSET.
10
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
Everybody that I encountered in regards to nurses and doctors [Shady Grover Fertility] were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff.
+ Read more
Age
38
Treated
2018
Success with this Doc
?
Race
European, Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic has an amazing clinicals. Everybody that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff. Everybody I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or know exactly what you’re paying for so you can catch errands and get them corrected. Do not be afraid to make a little noise to get the response that you need from the billing and financial department. Dealing with them is a pain but more than worth it to have the clinical staff on my side.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Dr. Martin and his nursing staff are truly the best thing that I could have by my side during this process. He was always very calm, patient and explain things in times that I could understand. He never rushed our visit and always gave me the chance to ask questions. When my second embryo transfer resulted in a missed miscarriage Dr. Martin’s office staff reach out to me throughout the entire process And I was also shocked that he personally called me at least three times just to check on how I was doing mentally as well as physically. It was the most comforting feeling ever to know that I was not alone from a clinical perspective and even as human beings.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Dancer)
Dr. Martin’s nurse Debbie, is like a ray of sunshine. She was always feed it to hold my hand, get me through the hard times and explain things to me. They were times that she would be off for the day but would still make sure to call me with my results because she wanted to be the one to provide them to me. You can tell that she has a genuine caring and compassionate spirit for her patients and it shows in everything that she does.
How was your experience with Ryan Martin at Shady Grove Fertility?
As I have said in previous chances, Dr. Martin MD as a clinician is far more than I could ever expect from my doctor. I wish more doctors were like him. Whenever he saw that I was getting down in the process he will try to make sure to get me to laugh or smile and remind me that keeping a positive mindset is a big part of the process. He seem to always be involved in my care even after I was realeased from the clinic after my pregnancy. From the very first consultation when I met him and he sat down and drew a diagram out of what my care plan would look like to make sure that I understood everything that was going to happen to me I had a great feeling about him. Even after my husband’s job has relocate from Pennsylvania to New York three hours away I went to consultations with other doctors and did not find anyone that I felt transferring my care too and now decide to drive three hours each way to see him because I believe that much in him.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Do not be afraid to ask questions. He will answer every question and to him none are stupid questions. Give him the chance to allow you to feel comfortable
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
For my first egg retrieval Dr. Martin placed me on an antagonist protocol. The reason we needed to seek IVF help was my husband suffers from male factor in fertility. Otherwise I have three healthy children from my previous marriage and no history of any issues conceiving. He explained to me that we would have to use IVF with ICSI because my current husband‘s sperm had to be surgically retrieved . During my first egg retrieval we used an hCG trigger however it caused me to overstimulate so now in my second egg retrieval cycle we are using lupron instead. After our miscarriage when we weren’t sure if we should proceed with IVF Dr. Martin explained that he felt we still had a chance because my body has proven that knows what to do in regard to my uterus, we just need a good embryo to implant. He said he felt as though the sperm was not a huge issue because we were able to get 3 embryos to blastocyst stage and highly recommended that this next cycle we utilize PGS testing to give ourselves the best cancelled of implanting a good embryo.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
When I lived in Pennsylvania morning monitoring appointments when that hard for me. Once I move to New York however monitoring between 7 and 9 AM was a little more difficult to get to considering I was driving three hours each way to get the air. One time I arrived after 10 AM but I was able to drive to the Chesterbrook facility and still see my doctor as he was there that afternoon. They understood my trip and we’re more than willing to help accommodate.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I don’t recall as my insurance covered everything except genetic testing. PGS testing is $3400
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For my first transfer we only transfer the one embryo. My second transfer was two embryos because we only had to laugh and Dr. Martin MD is open to discussing this with me. I told him that my insurance only allows us three chances and I would rather him play at two and still have one more chance laughed to go through another egg retrieval. He helped me weigh all the options and was open to my feelings and agreed to transfer two embryos in the second transfer. I love that we came to that decision together
10
Doctor
Ryan Martin
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Poor Egg Quality
10
Layluma [nurse at Shady Grove Fairfax] was fantastic--very sweet and caring--both as my primary nurse and upon being promoted to the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. Since especially for TI/IUI phases of treatment most of your clinical relationship is with the nurses, I am fortunate to have had a positive experience with a responsive team.
+ Read more
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove's strength is in its reputation and size as apparently the biggest fertility clinic in the nation. With experienced REs across multiple centers, the within network expertise is available to guide treatment plans in difficult cases. I like the flexibility of being able to go to any of its numerous locations (even across several states) as medical records are linked. Overall, getting an appointment is easy especially for monitoring, which can be done in different centers across town rather than needing to be at the primary clinic every time. Having said this, I found it necessary to book a post-treatment follow-up appointment with my RE weeks out (typically at the start of a cycle) if my goal was to not miss any time due to scheduling availability. While getting a phone consult to regroup was an option, in-person consults had to be scheduled further out. Even though one has to medically qualify, Shady Grove's programs such as shared risk allow for a certain sense of security against how long a treatment may take to work. While I haven't used a shared risk program, the caveat is that either party (clinic or patient) can choose to withdraw at any time for a refund. Although I learned of this too late to fully benefit when first seeking care, Shady Grove provides a free consultation for would-be patients who attend a free seminar. This is a terrific idea since some insurance companies make women jump through multiple hoops before being allowed to see a specialist and timing of early diagnosis is so critical to better outcomes.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Despite having a very busy practice, Dr. Levens frequently goes the extra mile to answer detailed and numerous questions, calling ahead of and after treatments, and being available to do procedures himself whenever possible. He listens carefully and attentively so I have never felt rushed during consults or even with middle-of-the-hallway questions during monitoring. Dr. Levens encourages patients to be engaged in their care and always invites follow-up inquiries as needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Layluma and Chelsea)
I've been in treatment for so long that managed to have 2 nurses by now. Layluma was fantastic--very sweet and caring--both as my primary nurse and upon being promoted to the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. Since especially for TI/IUI phases of treatment most of your clinical relationship is with the nurses, I am fortunate to have had a positive experience with a responsive team.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
From the first time I met Dr. Levens, it was very clear that he makes a personal investment in the care and well-being of his patients. I tend to have a lot of intricate questions and he regularly engages in answering these in sufficient detail. While Dr. Levens has a game plan with treatments, he is open to patients' input and, if so desired, will discuss the pros/cons of what one might have found in researching the latest protocols or merits of various options. I have recommended Dr. Levens to numerous friends and acquaintances as he has a terrific bedside manner. Infertility treatments can make male partners feel marginalized yet Dr. Levens' attitude and soft-spoken nature are very approachable to men as well and puts them at ease. Although this stage of the relationship deepened with IVF (and was less so during the TI/IUI phase of my treatment), Dr. Levens frequently calls ahead of procedures if he isn't the one on-call that day and even after to offer support/encouragement. As the complexity of my clinical situation expanded, Dr. Levens' personal attention to my case increased and he communicated updates to me much more often rather than relying on the nursing staff. When one egg retrieval went particularly awry, he updated me regularly on what was going on and it was clear that Dr. Levens was as interested in the outcome of my medical care as my husband and I. Further, I particularly appreciate how Dr. Levens will seek to keep as many options open for his patients as possible (e.g., endometrial prep for a fresh transfer just in case we decide to go for this option on day 5). The language a person chooses to use can say a lot about one's true take on a situation and Dr. Levens speaks of 'we' vs 'you' as in 'we are in this together' and that shows up in every aspect of the care I received to date--infertility really is a team sport.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Although he has a very caring nature, Dr. Levens tends to have a more pessimistic/realistic view of the situation so be mindful of this. For instance, Dr. Levens regularly subtracts 10% from assorted success statistics I've seen (e.g., chance of implantation, odds of pregnancy from procedure, etc.) so consider this when hearing both good news (it's likely better) or bad news (it might not be as bleak). Dr. Levens is also really approachable so do take him up on the offer of reaching out with questions in between consults and/or during monitoring as he will make time to speak with you.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We did 2 medicated timed intercourse cycles with Clomid, an IUI with Clomid and supplemented with Gonal-F, an IUI with Gonal-F, an antagonist IVF (Gonal-F and Menopur with Cetrotide followed by HCG trigger), another IUI with Gonal-F, an agonist IVF (Lupron, Gonal-F, and Menopur with HCG trigger), and an antagonist IVF with a dual trigger (Gonal-F and Menopur with Cetrotide followed by HCG and Lupron triggers). Next we are trying an estrogen priming antagonist IVF protocol. In terms of rationale, the idea was to reach greater levels of egg maturation by various mechanisms in hopes of making more embryos.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I am fortunate enough to have had insurance coverage for infertility treatments, the level (different health plans) and pricing (procedure-based) for which varied throughout my care. For IVF, my costs were usually $5k-$7k for medications, $2.5k+ for procedures, and $3.4k if electing to PGS test embryos.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
As most REs, Dr. Levens would recommend a single embryo transfer especially following PGS testing although is willing to consider multiple embryo transfers when clinically indicated (e.g., untested embryos with past implantation failures).
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
41
Treated
2018
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
4
Shady Grove is very well organized but overpriced for their success rates. Their facilities are beautiful but that hasn't transferred to their success rates yet as rates are correlated by embryologist experience/skill.... There were a few mistakes: calling in prescription refills was forgotten they made the mistake of trying to schedule me for an IUI when we were only doing timed intercourse.... Tori is wonderful and extremely organized
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Age
41
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Shady Grove Fertility.
Shady Grove is very well organized but overpriced for their success rates. Their facilities are beautiful but that hasn't transferred to their success rates yet as rates are correlated by embryologist experience/skill.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
His background is in academia, so I think he prefers to lecture rather than listen or explain. He seems to have the same presentation and talking points for every patient. He is very rigid in his thinking and does not stay up to date with all of the new IVF and infertility research.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Victoria Bennis)
Tori is wonderful and extremely organized. I loved working with her.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen does not have good communication skills and struggles giving individualized protocols and recommendations (especially for DOR). He does not stay up to date on infertility research and studies. As his background is in Academia, he likes to lecture about topics he feels comfortable with. If you ask questions (especially about IVF) he does not respond to them directly. It took him two weeks to answer very standard questions about the quality of the lab and even then his answers were very vague (I had been a patiend of his for 4 months at this point). During my time being treated by him, I felt I was just a number. At one point during a medicated cycle, he recommended I trigger 4 days earlier than I had in the previous cycle (the follicle sizes were the same as the previous cycle) which would mean I would only trigger with one mature follicle. I challenged his recommendation and triggered a few days later to give the other three follicles a chance to mature (that cycle resulted in pregnancy). When I asked why he had decided on the random date for the trigger, he did not have a good reason and told me it's ok to trigger later. It seems like he just didn't care when I triggered. After speaking with other women and seeing other doctors, I now know that my treatment by Dr. Kallenn was subpar.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
I do not recommend this doctor
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
We did 3 medicated cycles with clomid and Gonal F with timed intercourse. We had wanted to do IVF right away but we had a bad experience w/ Dr. Kallen, so we moved fertility clinics.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
My insurance covered most but I needed to meet my deductible. I've spent about 3k on testing, 3 medicated cycles monitorring and the medications
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
If PGS testing, Dr. Kallen recommends just one embryo transferred.
0
Doctor
Caleb Kallen
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
7
They [Shady Grove] are well organised and even though they have a big number of patients most of the time their system allows you not to feel like a number. Most of the nurses and technicians are nice, the front desk staff not always. They have certain protocols that if you don't fit in them they would not agree to do IVF with you but would push for IUI which may be a waste of time and money.... She [nurse] was careful and was quick to respond to e-mails and return calls.
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Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
7
Describe your experience with Shady Grove Fertility.
They are well organised and even though they have a big number of patients most of the time their system allows you not to feel like a number. Most of the nurses and technicians are nice, the front desk staff not always. They have certain protocols that if you don't fit in them they would not agree to do IVF with you but would push for IUI which may be a waste of time and money.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is supportive and shows empathy when you have a miscarriage. Dr. Levens is kind when you have 1 on 1 with him. However, it is hard to find him outside your scheduled consultations and it may take several days for him to return a call. When your case is not very promising he also loses interest to you.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lischa Tolbert)
She was careful and was quick to respond to e-mails and return calls. She was kind and understanding
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is very kind and compassionate if you have losses. He spends time with you and explains things eventhough sometimes I would prefer to know more. However, when your case doesn't anymore look promising, he loses interest and may make you feel abandoned. He doesnot reply his e-mails but will usually call back few days later.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
If you need to talk to him personally in tn the middle of the cycle, you need to push the front desk staff or the nurse for that. Better schedule a specific time if you don't want to miss his call.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I had one IUI with 300 mg Follistim. I had one dominant egg and two smaller. I htink the timing of IUI was not correct as I started ovulating on my own and they did it on the day right after the trigger shot.
7
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Eric Levens at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IUI
Diagnosis
Male Factor
10
There was one occasion when they forgot to tell us to update our blood work. Unfortunately this did mean we had to miss one IUI cycle until the results were received. ... The clinic in Waldorf [Shady Grove Fertility] is small so they do not do IVF there but they can perform IUI's, sonograms, and blood work. For larger procedure there are several other offices you can go to such as Rockville and Fairfax. The facilities there are also very nice and calming. Everything is always extremely clean and very pleasant. They are also typically quiet and peaceful which is nice. ...
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic in Waldorf is small so they do not do IVF there but they can perform IUI's, sonograms, and blood work. For larger procedure there are several other offices you can go to such as Rockville and Fairfax. The facilities there are also very nice and calming. Everything is always extremely clean and very pleasant. They are also typically quiet and peaceful which is nice.
During treatment, were you treated like a number or a human with Sunita Kulshrestha at Shady Grove Fertility?
The staff is incredibly kind. The nurse we have been given is always willing to answer phone calls and emails. They try to work with us in any way they can. The doctor is very honest and always tells us what to expect. She is very sweet and you can tell she cares about her patience's.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alexis Jordan)
Alexis has been wonderful through out this whole process. Every single email I write or phone call I make she responds too. She knows this is a difficult process and never pushes anything on us. Whenever she can she finds a way to find us a discount or coupon towards our medications. There was a time when I was very down and emotional. She told me I could take the time I needed to heal. She also said the team and herself were there to get us through this. She truly a sweet person and we are so lucky she is our nurse!
What specific things went wrong at Shady Grove Fertility?
  • Canceled a cycle due to clinic error
How was your experience with Sunita Kulshrestha at Shady Grove Fertility?
Dr.K is a very knowledgeable and compassionate doctor. Before each procedure she always draws a diagram of what will occur. We like it because we can know what to anticipate. She also explains any possible side effects that could occur during the procedure. She is honest but very reassuring and positive regarding any of the procedures. Lastly, the best thing is she always welcomes you with a smile. She is extremely kind and always makes you feel like you are her only patient.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha at Shady Grove Fertility?
Make sure to book your appointments well in advance. She is very popular and can get booked up quickly.
Describe the protocols Sunita Kulshrestha used in your cycles at Shady Grove Fertility and their degree of success.
My husband suffers from male factor infertility. Dr. K recommended he take vitamins (conception XR Theralogix). The vitamins helped increase his semen sample and give it a thinner viscosity. His numbers did rise which was great. She recommended natural cycle IUI treatments. We did 5 IUI cycles all of which failed. She gave us the option to try IVF right after the 5th one but we asked to do a 6th cycle. She complied but unfortunately it did not take. Now we are working towards IVF treatments. I have been put on birth control to prevent any abscess growths on my ovaries.
Describe the costs associated with your care under Sunita Kulshrestha at Shady Grove Fertility.
Each IUI was around $300. For IVF we qualified for one of their 50/50 programs. We get up to 6 cycles from this program. However, if at any time we decide to stop treatments the procedure does not work we will receive our money back. The medications are not included in this procedures. The nurse gave us to different pharmacies which happen to be rivals. They also helped us get discounts for the medications required.
Describe Sunita Kulshrestha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We are going to try for a single embryo transfer which I am comfortable with.
10
Doctor
Sunita Kulshrestha
Communication
Trustworthiness
Compassion