Shady Grove Fertility

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington , 22201 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
112 Parsons Park Drive
Brandon, FL 33511
813-321-0146
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Ferericksburg
1101 Sam Perry Boulevard
Ferericksburg, VA 22401
888-761-1967
Frederick
165 Thomas Johnson Dr., Ste. F
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Richmond
7607 Forest Ave
Richmond, VA 23229
804-495-2594
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
8001 Kennett St
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-379-9000
Tampa
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
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On a scale from 0-10, how likely are you to recommend Shady Grove Fertility to a friend?
Strongly recommend: 67%Neutral: 21%Don't recommend: 13%8.5
348 assessments
  • 67% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 13% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
7,199
Annual Cycles National Avg.
344
348 assessments
10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Treatment
9 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
We were hoping for 8 eggs but only got 4 [at Shady Grove Fertility]. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal...Shawn [nurse] has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
+ Read more
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove is massive and I worried I'd be just a number with them. It's not the case. The entire staff is compassionate, helpful and caring. I also believe their size allows them to be cutting edge and have vast experience and expertise. Nothing seems to surprise them - probably because they see it all. I also love that they have a Wellness Center onsite with acupuncture! I participate in the Shared Risk program which gives me peace of mind. It's a wonderful option and is not something I've seen available at many other places. An exception to my high praise is the billing department. To be clear, I don't mean the financial counselors - April Jackson was wonderful. The billing department is unresponsive and challenging to work with. I had a really bad experience with them working with my insurance that caused me a lot of added heartache I didn't need. I mentioned this to my nurse, Shawn, and financial counselor, April, and they helped me escalate it to a senior person on the team to help get resolution.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien is the second doctor I've worked with. With the first, I felt like a number. I was worried that might be the case at Shady Grove as well given the size of the clinic. It couldn't be more untrue! I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should. She is innovative and unflappable. She always has a solve to help us get past the hurdle. I truly believe she wants me to be pregnant almost as badly as I do. Her belief in me and in our cause helps keep me going when I struggle to believe it myself. She's straight forward, honest, caring and persistent. With her on my side, I have hope that this will work. (And now I'm crying!)
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shawn Thompson)
All of the nurses at Shady Grove are fantastic. Shawn has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I gush about Dr. O'Brien every chance I get - and I don't have a baby yet! She's a wonderful doctor. She's generous with her time and knowledge, she's innovative and persistent. She's also very honest and open with sharing her thought process. She advocates for her patients. On many occasions, I've been in for monitoring and end up getting a surprise visit. When my first retrieval attempt canceled, she came in and told me herself - and helped me feel ok about it. The next time around, I saw her in the hall and she pulled up my results to review them with me in real-time. She's taken time out of her day to call me to discuss next steps (answering all of my questions for 20+ minutes!) and never makes me feel like I'm not important. She's even emailed me with updates or to let me know she'd call at a certain time. I feel so lucky to have found her!
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Don't be afraid to ask questions - she'll answer thoughtfully and thoroughly! She is very transparent so that does mean she shares a lot of information and detail. The first time I spoke with her (phone consult) it was a little overwhelming but now that I know her and her style, I greatly appreciate that.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
Retrieval attempt 1 - microflare. I took microdose Lupron for several days and then added in Gonal-F and Menopur. With only three follicles leading, she decided to cancel because she felt my ovaries could do better. Retrieval 1 - estrogen priming. This started with estrogen patches for several days. I added other meds later (forget the details!) and then Gonal-F and Menopur. The doses were pretty high, especially of Menopur. Towards the end I was taking 5 vials! Also added in Cetrotide to help extend the cycle and allow more follicles to grow. I ultimately had 6 retrieved, 4 mature. Retrieval 2- microflare - after the first cancellation on this protocol, she lowered the microdose lupron dose to ensure my follicles didn't grow too fast. This also allowed for lower doses of Gonal-F and Menopur. We were hoping for 8 eggs but only got 4. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
The majority of my first IVF cycle (actual procedure) was covered by my insurance. Dr. O'Brien did a lot to help ensure I was able to maximize that. Now I am doing Shared Risk which is EXPENSIVE - but it's worth it for the peace of mind. If you qualify, it's a great option if there's a likelihood that you'll have to do multiple retrievals and transfers.
10
Doctor
Jeanne O'Brien
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jeanne O'Brien at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
+ Read more
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Describe your experience with Shady Grove Fertility.
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie )
Carrie is sweet, knowledgeable and typically available. She is our main POC and translates/communicates all information about our protocol. She has endless patience and is a treasure trove of information. She seems to always act on our behalf and has been a true reliable source of comfort and data. For monitoring, we see a revolving door of nurses and other medical staff. They are all nice, some more helpful than others, but haven't been dissatisfied with any. Just know that you really never have a singular person your dealing with on any given day, except our main nurse.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way and he is extremely knowledgeable. He is also a leader in a large practice. If you you are looking for a straight shooter with a strong research background, he is your guy.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Don't be afraid to push back and ask questions. He is flexible and understanding but because he is a bit intimidating it can be a bit hard. But I think he respects and appreciates when you are your own advocate.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
First cycle (fresh) : Vivelle patch, then Cetrotide injection, then pre eval, initial Dosing: 300 IU Gonal-F and 150 IU Menopur (2 vials), monitored follicles and finished with HCG Trigger injection. Retrevial two days later (7 eggs--&gt; 2 embryos) and then 5 day transfer of 1 fresh and froze the other. Estradiol/Estrace and endrometrin during TWW. Negative preg test. Second cycle(ERA and FET): Estradiol/Estrace 2mg tablets 3 times a day, then lining check, then Progesterone in Oil 1 ml every third day, then 2 endometrin inserts 2x a day. ERA test showed late stage receptivity so timing of oil shots was shifted by 12 hours. Transfered 1 week ago and waiting for preg test.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
In total for the fresch cycle, including meds, with 50% insurance we initially paid about $6000 for the first cycle. We were later reimbursed some of it due to a higher payout of the insurance. For the ERA and FET we paid I think around $2000 including meds with insurance.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Strongly recommended against multiple transfers.
8
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Eric Widra at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor, Unexplained
10
We had quite the time figuring out our insurance pharmacy coverage and she [Nurse Chrissie], without hesitation, sent multiple scripts to multiple pharmacies and filled out pre-authorization forms. ... There are global fees for procedures. Global fees for IVF is based on maternal age and they have 3 packages - one cycle, multi-cycle, Shared Risk money-back.
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor, Unexplained
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility - Chesterbrook is like a well-oiled machine. The waiting times are minimal (10-15 minutes max, although it was usually closer to 5). When you first walk in the receptionist always greets you with a smile. The medical assistant/phlebotomist is extremely skilled and makes you feel at ease when getting blood drawn. When getting ultrasounds done, they are gentle and explain everything that they're doing and what you're seeing on the screen. I've always been able to get an appointment when needed, even on a last minute or emergent basis.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen makes you feel like you're his only patient. He spends as much time as needed with you and has never once made us feel rushed. I have always gotten an appointment when I needed one, even last minute.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Chrissie Speca)
Chrissie was amazing to work with. She was caring and compassionate and knew her stuff. She communicated flawlessly with Dr. Kallen and never left any question unanswered. Whether I called or emailed, I knew I could expect a call from her almost immediately. Whenever she said she'd call, she always did. We had quite the time figuring out our insurance pharmacy coverage and she, without hesitation, sent multiple scripts to multiple pharmacies and filled out pre-authorization forms. This was definitely time consuming and she did it in a very timely manner. Thanks to her help, we managed to get our insurance to cover our medicine. She shared in the joy of our first positive pregnancy test.
How was your experience with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen is an incredibly talented, kind, compassionate doctor. He is up-to-date on the latest studies and values his patient's input. He takes the time to educate, inform and listen to all of his patients. He works seamlessly with his nursing and clinical staff, which you can tell through their communication. While he has a very calm and serious demeanor, he is incredibly caring and compassionate. When we received less than great news, he was the one who called us personally to share that news. He listened to all of our concerns and worries and thoughtfully shared his thoughts, while never once pushing us in any direction. I fully trust Dr. Kallen and know that I am in good hands.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
Look no further! We came to Dr. Kallen as a second opinion and knew we'd found the right doctor upon our first consultation with him. Bring any and all questions and concerns to him and he will guide you through everything.
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
Since we had had diagnostic testing done at our previous clinic only a few months prior to coming to Dr. Kallen, we did not have to repeat our genetic blood screening. (I was not a carrier for any conditions the test screened for). My husband repeated his semen analysis and completed an infectious disease blood panel. I also repeated a complete blood work up. Prior to beginning our IVF cycle, I had an HSG done, a saline sonogram, and mock embryo transfer. This was our first IVF cycle, and we followed the Antagonist IVF Protocol. This entailed being on an active birth control pill for 21 days which commenced on the first day of my menstrual cycle. A few days before injections were to start, I came in for a baseline ultrasound and bloodwork. Once they verified that my levels were where they needed to be, 3 days later I started my injectible hormones. I began on 225 IU of Gonal F and 150 IU of Menopur daily. I came in 3 days later for my first monitoring appointment and my dosage of Gonal F was increased to 300 IU per day. Monitoring appointments became more frequent and my dosage of both Gonal F and Menopur increased. Once my follicles were large enough, I began Cetrotide and came in for monitoring almost daily. Then we got the go-ahead and exactly 36 hours before egg retrieval, we used an HCG injection. Egg retrieval was successful and we waited to see how many made it to Day 5 blastocyst. Since we were doing PGS testing, our blastocysts were biopsied and sent to the lab and embryos were frozen. PGS test results took about 2 weeks to come back, and in the meantime I waited for my next menstrual cycle to begin active birth control pills again to begin my frozen embryo transfer cycle. After we received our normal embryo results, I also began Estrace oral pills, three times daily. Then I began progesterone in oil injections five days before our frozen embryo transfer. Once the embryo was transferred, I continued both Estrace and PIO until 10 weeks gestation.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
There are global fees for procedures. Global fees for IVF is based on maternal age and they have 3 packages - one cycle, multi-cycle, Shared Risk money-back.
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Kallen prefers eSET, as there are now studies that show that transferring multiples does not increase the chances of success, rather the chances of multiples which is risky. He explained the risk of multiples and the probability of an embryo splitting. Due to our age (25 and 26) and this being our first pregnancy, he highly advised going with an eSET. We were planning on doing an eSET anyway.
10
Doctor
Caleb Kallen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Caleb Kallen at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
34 - 39
Treated
2013 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 8 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other, Unexplained
8
I actually went through 2 nurses [at Shady Grove] who were not good communicators, not organized, and with whom I was not happy. After my negative experience with the second, I spoke with my doctor and he had me transferred to another nurse, who was excellent. She was clearly so much better than either of the first two....Strengths: multiple locations, very good hours for appointments, usually pretty efficient monitoring hours Weaknesses: takes some time before various personnel get to know you. your doctor is likely not going to do your procedures
+ Read more
Age
34 - 39
Treated
2013 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 8 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other, Unexplained
8
Describe your experience with Shady Grove Fertility.
Shady Grove is huge and therefore has the expected strengths and weaknesses. Strengths: multiple locations, very good hours for appointments, usually pretty efficient monitoring hours Weaknesses: takes some time before various personnel get to know you. your doctor is likely not going to do your procedures
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
In the early part of my treatment, when I was doing the IUIs (2), I felt more like a number. But as we moved into our IVF cycles, I had increased interactions with Dr. Widra. After my first miscarriage, I felt Dr. Widra responded with genuine compassion and personalized care. From then on, I felt he really knew me and my history.
Describe your experience with your nurse at Shady Grove Fertility.
I actually went through 2 nurses who were not good communicators, not organized, and with whom I was not happy. After my negative experience with the second, I spoke with my doctor and he had me transferred to another nurse, who was excellent. She was clearly so much better than either of the first two. I actually had a similar experience the second time around. I started out with a pretty subpar nurse, but spoke to the office manager and was transferred to a nurse who was incredible. So I think the bottom line is that there is a range of nurses at the clinic and I would recommend self-advocating if you feel unhappy with your nurse.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Eric Widra at Shady Grove Fertility?
My husband and I found Dr. Widra to be compassionate, but also frank. He didn't sugarcoat anything, but I certainly never found him cold. When trying for my first, we went through a number of retrievals and transfers and I appreciated feeling "known" despite being at a very large clinic that has a reputation for being a factory. I am detail oriented and Dr. Widra always took the time to answer my questions, whether in person or on the phone. While much of my communication was with my nurse, if there was difficult or sensitive information to deliver, he always called me himself and I never felt rushed off the phone. We ended up doing PGS testing and when I became pregnant, Dr. Widra told me to call him if I ever had any questions. We were indeed told at one point in my pregnancy that we should consider an amnio to rule out chromosomal abnormalities. At this point it had been a few months since I saw Dr. Widra, but I called him and he returned my call within hours. We went back to Dr. Widra when we were ready to try for our second, and unfortunately we did not have success. After two cycles, he recommended we move on to donor egg. While we weren't (aren't) ready to do that, I appreciated his honesty about how he views our situation.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
That he may not be the warmest upon first impression, but you should not take his frankness for a lack of compassion.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I began with fairly low doses of menopur and bravelle, 75 and 150, respectively. But that cycle did not produce many follicles. In my subsequent cycles, I was using higher doses -- around 150 menopur and 300 bravelle. I did two antagonist protocols: bcp followed by stims, with cetrotide added when the follicles got to a certain size. While these yielded a decent number of eggs, Dr. Widra thought we might be able to get more with estrogen priming, so we did that for my last cycle when trying for my first. When trying for my second, we started with estrogen priming since that had yielded the most eggs when I was trying for my first. However, that did not result in many eggs, so Dr. Widra proposed a micro-dose Lupron protocol.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I found monitoring appointments pretty easy because there were multiple locations I could go. There were often multiple women waiting, but that didn't negatively impact my experience. I knew that the earlier I went, the less time I would have to wait. Very occasionally, I would be taken to a room and then had to wait for 10-15 minutes, but usually once I was taken to a room, I was seen within a few minutes.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
I was part of shared risk, both times. That meant I paid an upfront fee (~25,000) that covered up to 6 cycles and I got my money back if it didn't work.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Widra had a strong preference for eSET given that we were exclusively transferring 5 day embryos. I appreciated this approach, given that it is safer for both women and babies.
9
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Sibley
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Eric Widra at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
IVF meds- $5000 IVF treatment- $30,000 IUI- $900 [at Shady Grove Fertility]...It is a little slow and hard to get someone on the phone. However they do a great job managing all aspects of the process. I personally think their business office is amazing as they do all that they can to try and help you figure out the best way to pay for everything...Dr Tidey’s lead nurse provides all of the compassion and love that Tidey cannot. She is amazing and makes you feel so calm, supported and taken care of. The whole staff is amazing but our nurse knew our name, knew what was going on and always knew the best way to care for us based on the visit. As for the coordination she was also amazing. She is the perfect blend between Tidey and his nursing staff. She is calm, steady, compassionate but also firm and educational. She has to go over all of the information and patiently answers all questions and does an amazing job holding your hand while also making you feel like you’ve got it and you can do it!
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
Describe your experience with Shady Grove Fertility.
It is a little slow and hard to get someone on the phone. However they do a great job managing all aspects of the process. I personally think their business office is amazing as they do all that they can to try and help you figure out the best way to pay for everything.
During treatment, were you treated like a number or a human with Geof Tidey at Shady Grove Fertility?
He is very matter of fact so while you are very much treated like a human he is incredibly detached in the way he speaks to you. You aren’t a number, everything is tailored to you and he’s very well versed on your case but it’s going to be very clinical.
Describe your experience with your nurse at Shady Grove Fertility.
Dr Tidey’s lead nurse provides all of the compassion and love that Tidey cannot. She is amazing and makes you feel so calm, supported and taken care of. The whole staff is amazing but our nurse knew our name, knew what was going on and always knew the best way to care for us based on the visit. As for the coordination she was also amazing. She is the perfect blend between Tidey and his nursing staff. She is calm, steady, compassionate but also firm and educational. She has to go over all of the information and patiently answers all questions and does an amazing job holding your hand while also making you feel like you’ve got it and you can do it!
How was your experience with Geof Tidey at Shady Grove Fertility?
Dr Tidey has an awkward bedside manner. He is a little socially awkward and more comfortable talking about the process and the procedure than he is making small talk and putting you at ease. He is very throughout and puts so much care into every decision and suggestion he makes. He puts his patients safety first and is very direct about what your options are. He doesn’t sugar coat the options and is very direct when making his suggestions about your car. He does a great job balancing your right and need as a patient to make your own decisions with not allowing you to spend too much time wasting money and time doing expensive treatments that aren’t going to work. In a truly emotionally overwhelming moment his direct and balanced insight and medical treatment is exactly what I needed.
What's one piece of advice would you give a prospective patient of Geof Tidey at Shady Grove Fertility?
Be prepared with your questions because he’s not going to over explain things unless asked. He will explain everything but he’s not “chatty” so it will be direct and brief.
Describe the protocols Geof Tidey used in your cycles at Shady Grove Fertility and their degree of success.
I came in with unexplained infertility and so he had us try colomid and timed intercourse. After doing that for 3 cycles he told us that it was time to move along. He said we could keep trying but didn’t want us to spend all of our money and emotional currency on a potentially dead end treatment. We did 3 IUIs and none of them worked. I was on the fence about a 4th round and Tidey told me it would be a waste but he didn’t stop me and ultimately allowed me the choice. Ultimately I agreed with him that IVF was the best option. It was so hard for me to hear but he clearly explained to me while it made the lost sense. He suggested that we do both genetic testing and ICIS given my history of miscarriage. We ended up determining that I had bad egg quality and so out of 18 eggs retrieved 3 made it and only 1 was viable. We implanted that one and gave birth 9 months later.
Describe the costs associated with your care under Geof Tidey at Shady Grove Fertility.
IVF meds- $5000 IVF treatment- $30,000 IUI- $900
Describe Geof Tidey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He doesn’t suggest multiple transfers the first time around. He has concerns about the health of the mother. Said he would honor our decision but wasn’t excited about multiple embryo transfer.
8
Doctor
Geof Tidey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Stony Point
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29
Treated
2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
I never had anything but a kind interaction with everyone who worked there [Shady Grove Fertility-Rockville] and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time)...She [nurse] was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for.
+ Read more
Age
29
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility knows what it is doing. I am sure they churn out patient after patient every day. To some people this may make you feel like you’re just a number to them but for me it was a comfort because it meant they knew what they were doing. I never had anything but a kind interaction with everyone who worked there and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time).
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very matter of fact about treatment and odds but was a kind person which is exactly what I was looking for. I wanted information that was not sugarcoated.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
When we met our nurse, Dew, I have to say that we were underwhelmed. She was very matter of fact without, it seemed, much emotion or compassion. However, I am so glad we gave her a chance because she ended up being a great advocate for us. She was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for. Dew really made this journey easy for us and I hope she is able to do the same for many more people hoping to conceive.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was a great doctor to have for pcos and male factor infertility. He gave us both things to work on for about six months before retesting my husbands semen to see if we could improve our odds without further treatment. When that wasn’t the case, we moved forward with IUI and ultimately IVF when it became clear that we needed to do ICSI. He was very matter of fact about odds, treatment and protocol. He adjusted as necessary during cycles and had a kind bedside manner before and after our egg retrieval. We had a successful pregnancy on our first frozen transfer and we plan to transfer our remaining embryo this year. If that does not work we will not hesitate to use Dr. Chang for another round of ivf to have our second baby.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Ask a lot of questions at your consultations and appointments. He will answer everything thoughtfully.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Clomid for one IUI cycle (adding extra days of Clomid for further follicle development) with ovidrel trigger (negative pregnancy test) , Letrozole for one IUI with ovidrel trigger (negative pregnancy test- male factor), IVF cycle with menopur, final-f, endometrin and a lupron trigger. 20 eggs retrieved, 16 mature, 9 fertilized, 2 made it to blast. 1 fresh embryo transfer resulting in live birth, 1 embryo frozen.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
We are very lucky to have good insurance so our coverage was excellent. We mostly paid copays and for some of our medications. Many of the tests were not considered “fertility” and fell under regular insurance coverage so they didn’t eat into our fertility coverage.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He strongly suggested single embryo transfer due to risk to mother and child with a multiple pregnancy, no added odds of getting pregnant if you transfer multiple and also due to our non-advances ages.
10
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation
10
Shady Grove is well organized, and full of knowledgable physicians and nurse that are sensitive and caring. They know your name and greet you as you go in for your 7am blood work. It is like a family!... Nikki is my new nurse due to my nurse leaving. Shady Grove was very thoughtful and assigned me to Nikki because I had previous communication with her and she did help me out when my nurse wasn't in the office. Nikki is a kindhearted nurse who is very well versed and knowledge in all injections ! She gives you helpful hints and takes the extra step to make sure your are comfortable with all of the procedures and injections you are doing.
+ Read more
Age
30
Treated
2019
Success with this Doc
?
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation
10
Describe your experience with Shady Grove Fertility.
Shady Grove is well organized, and full of knowledgable physicians and nurse that are sensitive and caring. They know your name and greet you as you go in for your 7am blood work. It is like a family!
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr.Sasson treats each of his patients with a kind heart, compassion and takes the time to be encouraging and comforting through this trying process. He takes the time to explain the next steps and keeps his patients well informed the entire time. We feel lucky to have him as our doctor and feel safe and confident in his hands!
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki)
Nikki is my new nurse due to my nurse leaving. Shady Grove was very thoughtful and assigned me to Nikki because I had previous communication with her and she did help me out when my nurse wasn't in the office. Nikki is a kindhearted nurse who is very well versed and knowledge in all injections ! She gives you helpful hints and takes the extra step to make sure your are comfortable with all of the procedures and injections you are doing.
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson took on our case after a very bad experience at a previous clinic. He walked us through our lab results and the plan he has created. Throughout our care there have been some complications. Dr. Sasson was there on the phone calling checking in, and taking care of every detail. We feel so lucky to be in his care and know one day he will be the reason we have a child. He is truly a blessing and a very kindhearted intelligent individual who we have full confidence in!
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Wait to get a consult with him!! You will walk out feeling at ease that you are in HIS excellent care!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Sasson knew right away that I was very sensitive to any injectable meds. that I was on. He was cautious and told me that my risks for hyperstim. during my egg retrieval process was likely. He educated me on the signs and when it did happen he gladly saw me on. a Saturday afternoon and checked on my the next day reassuring me that it will pass. Dr. Sasson understands and puts first the wellbeing of his patience- I am small and he will not risk the transfer of two embryos due to potential complications for the babies and me. Overall Dr. Sasson is a very thoughtful physician.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
Our insurances did not cover any of the costs. We chose the shared risk program that costs 20,000 up front plus cost of all meds. This allowed us 6 retrievals and unlimited transfers. We did not qualify for financial aid and did not finance due to high interest rates through clinic program.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
37 - 41
Treated
2015 - 2019
Success with this Doc
No
Treatment
2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
7
My doctor decided to do a fresh transfer of my own embryos on Day 6 instead of Day 5. She told me the staff [at Shady Grove Fertility] (working the weekend, so not the normal staff) would call with a time to be at the clinic on Monday morning. I never received a call. So I had to talk to my doctor on Monday morning and she told me to just go in and they would be ready. However, I waited all day Sunday for a call to update me on the time to go in for my transfer - and no one ever called. That was frustrating, as I tried to reach someone Sunday afternoon and evening and was told that someone would call (they just never did).
+ Read more
Age
37 - 41
Treated
2015 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with Shady Grove Fertility.
SGF is very well-known in this area and has a good success rate. I have multiple friends and acquaintances who have used them for fertility treatments. That is why I chose to go with them. However, you do feel like another number at times. The staff has all been very friendly and personable! But it's a factory and you do feel like women and couples are constantly in and out.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
Dr. Beall's bedside manner is very kind and gentle. But SGF overall feels like a factory. They are efficient with visits and check all the boxes, generally, but you do feel like just one of many patients most of the time.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Casey McNeeley)
Casey was very responsive to messages I left, and patiently answered any and all questions I had. She was quick to find out information from Dr. Beall, if needed, and also helped facilitate communication with the financial coordinator at SGF. She's been wonderful.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
How was your experience with Stephanie Beall at Shady Grove Fertility?
Dr. Beall is very practical and candid with providing information, provided that you ask the appropriate questions. She doesn't often offer up additional information, but will answer all questions honestly. She gives unbiased information, details, and facts, which I like, without pushing you to choose a specific path or process. I do wish she proactively offered up information or additional facts without being asked, as sometimes I don't know what I don't know (or don't know what to ask).
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Be sure and have a list of questions and have done a little research on your own. Talk to others who have gone through this process. I've learned a lot of helpful tips or things to ask from other women who have used fertility doctors.
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
I did two rounds of IVF with a sperm donor. Both treatments were very similar. I used birth control for three weeks before stopping and then starting daily injections. I injected menopur and follistum daily for approximately 10 days, and added in a daily injection of ganarillix for the last five days or so. I went into SGF for an ultrasound and bloodwork every other day until about day 7 or 8, and then went daily. My hormone levels responded well to the hormones, and the tests all went well. Dr. Beall adjusted my medicines throughout the process, as needed, based on my hormone levels. The final trigger shot, given 36 hours before egg retrieval, was pregnyl. Egg retrieval went smoothly, with no adverse reactions to the anesthetic. The first round of IVF, I did PGS testing on the two embryos that reached blastysis, and both were found to be abnormal and were not transfered. The second round of IVF, I chose not to do PGS testing and did a fresh transfer of the two embryos that reached blastysis. In preparation for that transfer, I took a daily pill and used suppositories three times a day for progesterone and estrogen (estrace and estridol I think were the names). I stopped all medicines two weeks after the transfer, when my blood test was negative for pregnancy. Currently, I am looking into using an embryo donor or egg donor.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
They were easy. I was in early and didn't have to wait long. No complaints.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
I paid for a multi-cycle IVF program, which gave a small discount for paying for two IVF cycles at once. That cost $23,500 including the PGS testing I elected to do ($18,500 without PGS). In addition, medications were approximately $4,500 per IVF round, or $9,000 total. And the sperm donor cost about $2,000 total (two vials). In addition, I had to pay for a therapist consultation ($300, insurance partially covered and I think my cost was $125) and a few other bloodwork and ultrasound tests that insurance generally covered. I also elected to do acupuncture during this whole process, and that was $45 per visit (found the practitioner on my own and not through SGF). Overall, the cost of two IVF rounds cost me about $37,000 out of pocket. I am not pursuing donor embryo or donor egg for my next step.
Describe Stephanie Beall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No. Given my age, my doctor recommended transferring two embryos. I was in agreement with her.
7
Doctor
Stephanie Beall
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
I appreciate how communicative they are [at Shady Grove Fertility], including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
Describe your experience with Shady Grove Fertility.
Everyone is extremely friendly, warm and welcoming. I appreciate how communicative they are, including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building. I was able to meet with the financial coordinator right after my consultation, thanks to Shady Grove being proactive. At the end of our consultation we were given temporary access into a database to take a look at the various options there and help familiarize ourselves with the process. I found the doctor to be realistic with timeliness, treatments and expectations. Also, the financial coordinator was extremely helpful and patient- my husband and I sat with her for over an hour discussing the various options, pros and cons. She also went above and beyond to speak with the broker for my husbands insurance to determine exactly what, if anything, was covered. Overall, it’s been a great experience.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
He asked myself and my husband about ourselves. how we met, what lead us to him. During the discussion we realized that he went to the same college as my parents and they actually attended school during the same time, though they did not know each other. The conversation was very organic.
Describe your experience with your nurse at Shady Grove Fertility.
The original nurse that I was assigned was not good. She was very unorganized and actually confused my case/situation with another client. I requested a transfer to a different nurse, who is wonderful!
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He has been very hands on throughout the process. Always willing to answer any questions or concerns that I may have. At one point there seemed like there could have been a "miracle" for my situation, and he was very realistic and practical with how often the miracle could happen. It let me know and see that he was hopeful and optomistic, but also being real about the situation.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Go for it- ask all of your "what if" questions- he is a straight shooter.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
The one thing that initially made me a little sad, was he stated in the beginning that he is a fan of single births and that he would not implant more than one embryo. As someone hoping for twins, I was a little disappointed. He explained the health risks associated with the recommendation, so I knew it was coming from a good place.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Approximately 42k
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He had a strong preference for single embryo transfer and essentially told me that multiple embryo transfers were not an option and something that he did not suggest. This was a little disappointing.
10
Doctor
Gilbert Mottla
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
9
Virginia Fertility Associates is a calming environment in a good location. Everyone we have worked with while we’ve been there have been kind. VFA is in the process of merging with Shady Grove Fertility, so the staff has admitted they are learning new systems, etc right now. Just a transitional time for the clinic....Although I’ve had little interaction with the nurses, they seem to be compassionate and caring. During HSG and IUI procedures, the nurse in the room was very sweet and asked how I was doing more than once. (I think she could tell I felt nervous.)
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
Virginia Fertility Associates is a calming environment in a good location. Everyone we have worked with while we’ve been there have been kind. VFA is in the process of merging with Shady Grove Fertility, so the staff has admitted they are learning new systems, etc right now. Just a transitional time for the clinic.
During treatment, were you treated like a number or a human with Kenneth Steingold at Shady Grove Fertility?
Dr. Steingold has been so personable & understanding as we have been working with him. We can tell that he really cares about his patients, and we have never felt rushed when with him. He listens well and answers our questions honestly, all while keeping things lighthearted.
Describe your experience with the nursing staff.
Although I’ve had little interaction with the nurses, they seem to be compassionate and caring. During HSG and IUI procedures, the nurse in the room was very sweet and asked how I was doing more than once. (I think she could tell I felt nervous.)
How was your experience with Kenneth Steingold at Shady Grove Fertility?
Dr. Steingold was recommended to us by a couple of friends, so we have trusted him from the start. He is personable, caring, open, and keeps things lighthearted. We have only done one round of just letrozole & one round of letrozole / IUI at this point and are not pregnant, but we are hopeful. He continues to ask us what we want to do and gives us his opinion, and then he adjusts treatment accordingly.
What's one piece of advice would you give a prospective patient of Kenneth Steingold at Shady Grove Fertility?
Don’t hesitate to ask him any and all the questions you have (even if you think they may sound silly); he’ll answer them graciously and honestly.
Describe the protocols Kenneth Steingold used in your cycles at Shady Grove Fertility and their degree of success.
When we initially met Dr. Steingold for a consultation, we had already been through 3 rounds of clomid with my OB. So, we first completed the HSG and initial ultrasound. I also told him I noticed less cervical mucus with clomid, so he also did a post-coital test (although he said they tend to do less of those because they are more outdated/not as accurate). He decided it couldn’t hurt if it was something I was concerned about. HSG went well; Fallopian tubes were clear. Post-coital went well (it was really cool to look in the microscope!). Ultrasound showed something near / on my right ovary. (He was out of town for this, so it was another doctor who performed it, and he was very vague about it, but just told me I might need to get surgery which worried me.) Dr. Steingold followed up with a second ultrasound with him to see what was going on before starting any treatment. Second ultrasound proved clear, which was confusing, but he was very happy with. He said we will continue to do ultrasounds to make sure whatever was there was gone — and to monitor egg size. Third ultrasound was CD 14 proved to be clear again, and egg size looked good with one Letrozole pill, but got a negative pregnancy test. Fourth ultrasound looked good as well. This round was two Letrozole pills, a trigger shot on CD 16 for ovulation, and IUI on CD 17. Just received negative pregnancy test today, so we are entering into another 2 letrozole pill / IUI round before we change to different dosage or shots with IUI for third IUI round.
Describe the costs associated with your care under Kenneth Steingold at Shady Grove Fertility.
Initial consultation $216 / HSG treatment $380 / 4 ultrasounds $100 each / Post-coital $50
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
8
Jenna [nurse at Shady Grove Fertility-Bel Air] was very friendly and compassionate. She would call and explain things to me and answer any questions I had. We did have some times when we were playing phone tag and I had a little difficulty getting in touch with her...It took a while for the initial consult though. The nurses and staff were friendly and seemed knowledgeable regarding their jobs. There was a little miscommunication when I became an outside monitoring patient and they had trouble figuring out where my results were and where they were going.
+ Read more
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
8
Describe your experience with Shady Grove Fertility.
The clinic is definitely busy, but they were able to schedule my follow-up appointments in a timely manner. It took a while for the initial consult though. The nurses and staff were friendly and seemed knowledgeable regarding their jobs. There was a little miscommunication when I became an outside monitoring patient and they had trouble figuring out where my results were and where they were going.
During treatment, were you treated like a number or a human with Eugene Katz at Shady Grove Fertility?
Dr. Katz was friendly and talked to me like a real person.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenna)
Jenna was very friendly and compassionate. She would call and explain things to me and answer any questions I had. We did have some times when we were playing phone tag and I had a little difficulty getting in touch with her.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
How was your experience with Eugene Katz at Shady Grove Fertility?
Dr. Katz was friendly and explained things well. He did seem kind of rushed at times. He did seem to want what was best for me, and was not worried about if I would stay a full patient with his clinic.
What's one piece of advice would you give a prospective patient of Eugene Katz at Shady Grove Fertility?
He has an accent and talks kind of fast, so if you don't understand, ask him to repeat himself.
Describe the protocols Eugene Katz used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Katz was helping me determine if we should move our embryos to his clinic in Maryland or keep them in KC and just do outside monitoring with Shady Grove. He explained the pros and cons well, and genuinely seemed to want what was best for me. We ended up keeping our embryos in KC and performing an ERA test and doing outside monitoring with Dr. Katz. During the ERA test, he had me on oral estrogen 3x/day and then progesterone in oil for 6 days prior to the biopsy. The test results were that my lining was normal receptive 6 days after beginning the progesterone.
Describe the costs associated with your care under Eugene Katz at Shady Grove Fertility.
Consultation was covered under my insurance. The ERA test/biopsy was $595. My ultrasound appointment as an outside patient were $295 (which was quite a bit more than the $187 my clinic in KC said they charge).
Describe Eugene Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA
7
Doctor
Eugene Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Bel Air
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
4
The clinic [Shady Grove Fertility-Rockville] for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office...It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
+ Read more
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
4
Describe your experience with Shady Grove Fertility.
The clinic for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
Describe your experience with your nurse at Shady Grove Fertility.
The first nurse I had was very good (Helanie). However, she left the location and after she was left, the nurse I got was random. Once Helanie left, the nursing experience went down. The replacement did not take time to know my situation or where I was in the process.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
I had one office visit with Dr. S and one telephone visit. Each time, it ended with me in tears. It was mostly because of his lack of compassion...if you need that from your fertility doctor, you will not get that from him. My husband was ok with his bluntness and lack of bedside manner, but it just elevated my already sensitive feelings. He made me feel worse than what I was already feeling due to my problems with infertility. He is also quick to jump to IVF which was also a problem for me. He never gave me a diagnosis which also troubled me since he was so quick to “prescribe” IVF. I can’t say it was anything I liked about him because I only had 2 visits with him. And those 2 visits were not pleasant. Nurses and other doctors completed my IUIs and I’m only allowed to communicate with him through his nurse. The nurses are not much better and blow off my questions I asked about non-invasive treatment options.
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Don’t look for compassion...he is very blunt. So if you need that compassion, you will not get it from him.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Dr. S ordered the “regular” initial treatments for us. Without having a diagnosis for our infertility. He suggested 3 rounds of IUI with Clomid. After the 1 failed IUI with Clomid, when I went for the 2nd IUI, I had developed cysts (detectable via ultrasound). He then advised I skip that cycle and try another IUI cycle the following month. Since I don’t have any fertility diagnosis, I didn’t want to keep taking Clomid since my body was not reacting positively to it, so I asked him if I could do an non-medicated IUI. He complied and I did a 2 and 3rd cycle of non-medicated IUIs. Both failed and the of course the next treatment option recommended is IVF. Instead of trying to figure out what our issue is or at least taking the time to rule out issues, IVF is suggested. I just think it would be wise to attempt to find our issue so the IVF has a chance of being successful. I realize someone couples have unexplained fertility, but that means due diligence was given to find a diagnosis. I’m so confused how they would continue treatment on me not ever attempting to see if they can find my issue.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
My insurance paid 50% and I would have to pay the other 50% at the end of each visit.
2
Doctor
Arthur Sagoskin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor
8
The Virginia Fertility Associates merged with Shady Grove Fertility in Jan 2019. We have notices a huge change for the worst since the change. My phone calls I have been put on hold much more often and much longer. I waited over an hour and a half to be seen for an appointment that I had had scheduled for over a week. Thankfully I did not have to return to work afterwards or I would have had to leave and wait another cycle to return for this specific appointment.
+ Read more
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor
8
Describe your experience with Shady Grove Fertility.
The Virginia Fertility Associates merged with Shady Grove Fertility in Jan 2019. We have notices a huge change for the worst since the change. My phone calls I have been put on hold much more often and much longer. I waited over an hour and a half to be seen for an appointment that I had had scheduled for over a week. Thankfully I did not have to return to work afterwards or I would have had to leave and wait another cycle to return for this specific appointment. It has also taken 3-4 weeks to get a copy of our receipts to submit to FSA which prior to 2019 we could get in a week or two. With Shady Grove taking over, I now feel like a number and not a human in regards to the clinic. If we didn't have the rapport with Dr Steingold we would switch to VCU's fertility clinic.
During treatment, were you treated like a number or a human with Kenneth Steingold at Shady Grove Fertility?
Our initial consultation was over a hour long. A lot more thorough and helpful than I ever anticipated. I know he has many patients on his caseload but at he then beginning gf each appointment he reviews my chart and remembers exactly where we left off. Dr Steingold always takes the time to ensure we have understanding of our plan of care, answers questions and he and is team returns phone messages in a timely manner. I have never felt rushed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Deb and Bridgit)
Dr. Steingold's nursing team is outstanding!!! I know they are super busy during the day. I am a nightmare patient because I can't answer my cell phone during the day at work. They always returned calls within a few hours of leaving a message. They were very helpful, supportive and compassionate with our previous procedures and ongoing care.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
How was your experience with Kenneth Steingold at Shady Grove Fertility?
Dr. Steingold has been an excellent source of knowledge and support in a very difficult time for our family. He is always professional however very personable and compassionate. My husband and I feel he truly wants us to succeed in our journey to parenthood with the least invasive options.
What's one piece of advice would you give a prospective patient of Kenneth Steingold at Shady Grove Fertility?
Not necessarily Dr Steingold but all fertility patient's, be forthcoming with your personal goals, timeline and plan of care up front and through out the process.
Describe the protocols Kenneth Steingold used in your cycles at Shady Grove Fertility and their degree of success.
I have done two IUIs. Each with 2.5 letrozole for a few days at the beginning of my cycle. The first cycle the initial vaginal ultrasound was completed during my period. In the second cycle the vaginal ultrasound was completed mid cycle as monitoring to plan the date of the IUI. Both IUIs I used an OTC ovulation kit and called in the clinic after I received a peak test. With first IUI I had costochondritis and odd swelling of my leg calf. My PCP worked me up for these. Assumed they were from affects of letrozole as I had no other changes in meds or lifestyle. Both issued resolved. No issues with second IUI. After two unsuccessful IUIs I had an HSG. Preparing for third IUI now.
Describe the costs associated with your care under Kenneth Steingold at Shady Grove Fertility.
Consultation: was covered by insurance- copay $30 Monitoring Ultrasounds: covered by insurance co pay $30, bill ~$40 IUI: Sperm wash- $200, IUI- $300 HSG: covered by insurance ~$80 Letrozole: Covered by insurance first cycle .28 cents, second cycle $1.25
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Stony Point
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
37
Treated
2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
8
The clinic does feel like a factory.... Shady grove has good results and Dr Levens is a good doctor so I am willing to deal with being a number in the system of the larger operation if it gets us closer to our goal and I continue to speak up for myself.... The first nurse seemed unavailable and annoyed with my questions and follow-up. At one point when the lab did not run all of my tests and I needed to go back, my nurse would not rerun the script for the tests I needed
+ Read more
Age
37
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
8
Describe your experience with Shady Grove Fertility.
The clinic does feel like a factory. At the smaller clinic I went to for the first cycle it was more intimate and everyone knew you. You could reach out to a number of different people if anything went wrong or you had questions. And some of the staff had experienced fertility treatments themselves so they spoke to you in a way that was healing and understanding. Shady grove has good results and Dr Levens is a good doctor so I am willing to deal with being a number in the system of the larger operation if it gets us closer to our goal and I continue to speak up for myself.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr Leven's was very empathetic toward my husband and I and was always there when it was important. He counseled us during a traumatic early loss which required methotrexate to resolve. I did, however, feel that the larger Shady Grove operation made me feel more like a number than a human compared to my previous clinic. But Dr Levens made it worth staying.
Describe your experience with your nurse at Shady Grove Fertility.
We had two nurses. The first nurse seemed unavailable and annoyed with my questions and follow-up. At one point when the lab did not run all of my tests and I needed to go back, my nurse would not rerun the script for the tests I needed, as the first one was outdated. She said I could just cross off the labs I didn't need instead of her generating a new script. I took this as either laziness or maybe patient overload. I got to the lab and told the phlebotomist that my nurse told me to just cross of the labs I didn't need and she looked at me dumbfounded that any nurse would tell their patient to do that. She said it was a legal document and I couldn't just cross off tests and that she would need to draw the blood for all of the tests again. When I told Dr Levens about this he assigned me to a new nurse. The new nurse, whom I'm rating here, I don't feel has always provided sufficient explanations of the process and seems to always tell me what I can't do instead of being on my team and helping me to make it happen. I've had to go around her to schedule appointments. And when I was waiting for directions on my trigger shot, and was told by clinic staff that it would be sometime that evening, I waited and waited and no one called that evening even as their closing time approached. I called the helpdesk line 5 mins to closing and they told me my nurse was out on leave and they'd get another nurse to call within 10 mins. And if they didn't call within 10 mins to call their desk line back. Well, no one called in 10 mins and when I called the deskline back it was no longer functioning because it was after 5- their closing time. At this point, I was in a panic thinking the entire cycle was ruined because I wouldn't have done the trigger shot on time. I wrote Dr Levens asking what to do and he wrote back right away, and someone called shortly after. No one explained the process to me nor did my nurse give me a heads up that she was on leave and who to contact or who would be reaching out and when. I also didn't get the sense that she understands the gravity of what women go through every day in this process and feels more annoyed than empathetic when you are trying to make difficult decisions and sometimes you change your mind. Part of this I believe is the way shady grove is structured and the number of patients each nurse covers. I have heard this isn't the case for all of the nurses, but it has felt like it for me with the two who have been assigned to us.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
Dr Levens spent a lot of time with my husband and I during the few consultations we had with him. He answered every question we had and was empathetic to the difficult time we were going through. I built trust for him over the process of our IVF cycle since I saw that he intervened when it was important to do so and made sure to call or email during critical times.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Dr Levens is a good doctor and wants to do best for his patients. He is open to listening if you want to try something new or tweak your protocol within the parameters of what is safe and reasonable. Make sure to advocate for yourself and speak up when you feel necessary.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We did one IVF cycle with Dr Levens. He did an antagonist protocol with the highest doses of Gonal F (450) and a medium dose of Menopur based on my AMH and FSH. He also had prior information from my first cycle we undertook at a different clinic with a different Dr (GW) and tweaked my protocol based on the outcome of my first cycle. The one thing that I asked him about and he rightly investigated was sperm factor issues. The first clinic did not follow-up on the male side after our embryos stopped growing after day 3 on the first cycle. Dr Levens recommended a sperm DNA fragmentation test for my spouse and it came back with a large percentage of fragmentation even though his standard test parameters all came back normal. The DNA fragmentation test is not a part of the standard work up for men during their fertility testing. We were coached on a number of things we could do to try and improve it. We think some of those things helped. We got better results with Dr Levens in terms of the number of 5 day blasts we ended up with vs the first clinic (4 vs 0). We have yet to achieve a viable pregnancy but I have no doubt he will do everything in his power to try and help us get there.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We purchased the shared risk program at $22k and medications are all out of pocket costing $5k each fresh cycle.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Levens recommends the appropriate number of embryos for transfer based on age, embryo quality, and past cycles. He recommended a transfer of two embryos for our FET (to happen in a few months) after the first round with one embryo ended in a chemical pregnancy and I am turning 37.
9
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Poor Egg Quality, Unexplained
9
The clinic [Shady Grove] does not always communicate between team members between the doctor's office and front office staff. The practice has 5 doctor's that are a part of the fertility group, so it is rather busy. They are working on making this more smooth, though, by implementing an electronic system soon. The clinic is on the fourth floor of a medical building, with the sperm lab on the 3rd floor. This makes IUI cycles very easy for us.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic does not always communicate between team members between the doctor's office and front office staff. The practice has 5 doctor's that are a part of the fertility group, so it is rather busy. They are working on making this more smooth, though, by implementing an electronic system soon. The clinic is on the fourth floor of a medical building, with the sperm lab on the 3rd floor. This makes IUI cycles very easy for us.
During treatment, were you treated like a number or a human with Anish Shah at Shady Grove Fertility?
Dr. Shah was always conversational and accommodating during appointments. If my husband or I expressed concern or discomfort, he was there to help and reassure.
Describe your experience with the nursing staff.
The nurses are very accommodating and helpful. They are not overly friendly, but are available for answering questions. The nurses are very, very busy in the office, so we don't spend much time with them.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
How was your experience with Anish Shah at Shady Grove Fertility?
I have had two IUI rounds with Clomid and injections with Dr. Shah, and we are planning our third. The most difficult aspect of the process has been making sure we get the appointments that work for our schedule and for the doctor. Dr. Shah has hours available on the weekends to accommodate menstrual cycles, which has been a big help for us. There have been times where we needed to come in later in the day, which has also helped my husband and I with scheduling. Dr. Shah has been the only physician we have had, making the experience consistent for each visit. He has made my husband and I both feel comfortable during the process. Dr. Shah is a very technical speaker, he is rather blunt, and direct with the information he provides. This approach has been great for my husband and I because we appreciate knowing all of the details as we go along. We like to hear technical terms and we appreciate direct language for what is to come. We have grown thick skin through the process of infertility and have decided we want to know the good, the bad, and the ugly no matter what. Dr. Shah has supported us through each step.
What's one piece of advice would you give a prospective patient of Anish Shah at Shady Grove Fertility?
I would advise evaluating your schedule to know what times of day you will be available for treatments. It's best to determine whether you will have flexibility in your work schedule or not at the outset. Dr. Shah is in high demand, so scheduling can throw some curveballs.
Describe the protocols Anish Shah used in your cycles at Shady Grove Fertility and their degree of success.
We used/ are using clomid and ovidrel for our IUI cycles. We have been advised that IVF may be the most effective since age and sperm count is the biggest factor for our infertility (I am 34, my husband has low sperm count). My insurance, however, allotted 4 cycles of IUI, so we thought we would try IUI before taking the financial plunge for IVF.
10
Doctor
Anish Shah
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
9
We were scheduled for a fresh cycle [at Shady Grove Fertility - Rockville] and due to lack of modification and up front monitoring, we were required to freeze all and pay additional money for a frozen transfer. During monitoring appointments, we were always told “looks good”, “you might trigger or start another injection early”, “ no issues” but changing our plan and having significantly higher hormone levels could have been better avoided.
+ Read more
Age
29
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
They have a quick process to get patients in and out. Following up with your financial counselor is a MUST because we’ve received incorrect and delayed information as well as other patients we know at SGF.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
I had to ask more questions and do more research on my own about a lot of pieces of the Ivf process. And when asking a question, my nurse made me and my husband feel like a burden or a nuisance for asking. We had to follow up a lot to get any insurance items submitted properly and timely, received and required correction of deposit amounts, had to call in and follow up on our own medicine cause the nurse was so delayed and we would’ve missed our protocol.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew)
Requires follow up and wasn’t forth coming with information without us asking numerous questions. Simple questions confirming whether or not to continue other injections when starting Cetrotide. When asking questions, I dreaded calling because I felt like a bother to be invested in my cycle and results.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Frank Chang at Shady Grove Fertility?
He’s very knowledgeable but can seem to be in a rush at times. We only saw him once during our IVF cycle and it was based on our request after having a significant decrease in anticipated embryos. We believe our stim medication was not properly adjusted and monitored, which impacted the amount of mature eggs to be fertilized because we triggered early due to my estrogen level being so high. He knew it was high but didn’t see a need to decrease it significantly until the end. He called us though for our embryo updates because the counts were so low. Out of 27 eggs, 15 mature, 9 fertilized, 1 viable embryo.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Be up front with any and all questions you have and stand firm with having him explain. He will answer, just may appear to always be in a hurry.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Started with 112.5 Menopur and 75 gonal-f 9 days. Estrogen levels were over double the entire time - gonal-f was reduced to 75 on day 5 and again to 37.5 on day 7. Started Cetrotide AM on day 7. Estrogen levels were concerning so we had almost daily bloodwork and ultrasound appointments but they didn’t modify until halfway and again at the end. We were planned to use a dual trigger of HCG and Leuprolide but with the risk of OHSS with my estrogen, Dr. Change switched to Lupron only. We were scheduled for a fresh cycle and due to lack of modification and up front monitoring, we were required to freeze all and pay additional money for a frozen transfer. During monitoring appointments, we were always told “looks good”, “you might trigger or start another injection early”, “ no issues” but changing our plan and having significantly higher hormone levels could have been better avoided.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring is in the morning for nurses to call in the PM with results. You’d wait in the main waiting room, get called for blood draw, wait in another area for an ultrasound room to open. Very consistent and smooth process.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a
8
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
?
Treatment
7 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
9
It [Shady Grove Fertility- Rockville] is a large clinic. Sometimes it feels like a factory, however the staff knows you and interacts with you pn a human level. No one talks in the waiting room. The medical assistants are very personable. The nurse practitioners in monitoring are great.... Effie is a wonderful nurse and great communicator. We started with her on our 9th cycle of treatment. Our first nurse was Alana. Her comminication was lacking.
+ Read more
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Shady Grove Fertility.
It is a large clinic. Sometimes it feels like a factory, however the staff knows you and interacts with you pn a human level. No one talks in the waiting room. The medical assistants are very personable. The nurse practitioners in monitoring are great.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Felt like numbers in the beginning. As we transitioned from iui to ivf to reciprocal ivf we got to know him more. He tries to do our procedures when possible. Says hi and comments on our cycle when we see him in the hallway. He really treats us as humans.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Efrat “Effie” Inbar)
Effie is a wonderful nurse and great communicator. We started with her on our 9th cycle of treatment. Our first nurse was Alana. Her comminication was lacking.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
How was your experience with Joseph Doyle at Shady Grove Fertility?
He is very personable and knows us as patients. He is kind and compassionate. Serious, but also has a sense of humor. We appreciate that he has done many of our procedures. He calls after procedures and after big tests like beta tests.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Let him know what youbare thinking. Ask for his opinion.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Natural iui, 3 cycles. Medicated iui with clomid 3 cycles upping dose each time. 1 iui with clomid and gonal f. One ivf microdose lupron, had 6 embryos, but nothing made it to blast. 2nd ivf did estrogen priming. Had 16 eggs retrieved nothing made it to blastocyst, but transferred 2 that were almost blastocysts. 3rd ivf did lupron stop protocol. Had best response yet. 18 eggs retrieved. 2 made it to blastocyst. Had freeze all due to higher prpgesterone. Switched to reciprocal ivf. First retrieval for my wife was estrogen priming. Had 8 eggs retrieved. 3 fertilized and 3 made it to blastocyst. Preparing for my wife’s second retrieval in the coming months. Planning lupron stop.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
$50,000
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He discussed eset in the beginning. After nothing made it to blast in first and second cycles transferred 2 in 2nd and 3rd cycles-because they weren’t blasts on 2nd and because I was 38 for the 3rd cycle.
9
Doctor
Joseph Doyle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28
Treated
2019
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Diminished Ovarian Reserve
10
My primary nurse at Shady Grove has been amazing so far. She spent time going over everything after the consultation with the doctor and help set me up on the online portal. She communicates with me often and has assured me I can call her anytime with questions.... The staff, including doctor and nurses, are kind and compassionate. They explain things and genuinely seem like they want to help you. IVF is also less expensive than my previous facility. IUIs however are more expensive, so I’d say that’s the only weekends I can give them at this point
+ Read more
Age
28
Treated
2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
The staff, including doctor and nurses, are kind and compassionate. They explain things and genuinely seem like they want to help you. IVF is also less expensive than my previous facility. IUIs however are more expensive, so I’d say that’s the only weekends I can give them at this point
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
So far my husband and I have only met with Dr. Silva for our initial consultation. He spent an hour with us going over health records and previous treatment plan. He immediately changed the action plan and provided explanations as to why. He stopped by to say goodbye to us and his office has been in touch with me since giving me details on the action plan and what to do next. We genuinely feel they are there to help.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rebecca)
My primary nurse at Shady Grove has been amazing so far. She spent time going over everything after the consultation with the doctor and help set me up on the online portal. She communicates with me often and has assured me I can call her anytime with questions.
How was your experience with Celso Silva at Shady Grove Fertility?
Dr. Silva treated us like normal human beings. He explained things thoroughly when it was obvious we didn’t know. He gave us several different options for treatment and ultimately left the decision up to us. He also explained programs offered to help financially with any of the treatments!
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
Give Dr. Silva a shot before you try any other fertility doctor in the Tampa Bay Area. There’s a good chance it’ll be worth it.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
I have not started treatments with Dr. Silva just yet but next month I will be completing another cycle for IUI and Dr. Silva will be changing medications used- different from Clomid and Ovidrel.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
One IUI is $1,600. This includes ultrasounds and procedure but not medications. One round of IVF is $10,500. Medications and freezing of the eggs are additional cost. You can pay more to have this included... there are options! There are also different options for financial assistance if needed.
Describe Celso Silva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Celso Silva
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Tampa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
We participated in the shared risk donor program [at Shady Grove Fertility] in which we were one of three recipients (so we shared the cost). The total was about $26K...operates like a well-oiled machine. Their process for out-of-state patients is pretty seamless, and they really work to streamline the number of visits for those who live far away. They did get a few of our appointment times mixed up during our visit, which meant we were left sitting in the lobby for an extended period of time and my husband had to do his SA while we were supposed to be meeting with a social worker, but that was the only hiccup. While not a hugely important factor, their Rockville office is gorgeous. We also visited Fredrick and Towson, both of which
+ Read more
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility operates like a well-oiled machine. Their process for out-of-state patients is pretty seamless, and they really work to streamline the number of visits for those who live far away. They did get a few of our appointment times mixed up during our visit, which meant we were left sitting in the lobby for an extended period of time and my husband had to do his SA while we were supposed to be meeting with a social worker, but that was the only hiccup. While not a hugely important factor, their Rockville office is gorgeous. We also visited Fredrick and Towson, both of which were nice but not on the same level. I do wish Towson had onsite wellness (acupuncture, etc.) like Rockville, but they were able to refer me out to a local clinic. The donor coordinator team was on the ball - very communicative and gave lots of personal attention when needed. One frequent criticism I hear is that their financial department is difficult to work with, but that was not our experience.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
It was clear that Dr. Bromer was always cognizant of our specific situation; he wasn't giving blanket/general recommendations when he spoke to us.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian )
Vivian was always pleasant and to-the-point. There were a few small admin-type mix-ups, but nothing that affected my protocol. She was quick to respond to questions and always kept me up to date on my donor's status.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to convey critical information
How was your experience with Jason Bromer at Shady Grove Fertility?
I was personally looking for a doctor to be realistic versus optimistic but also to offer his point of view on the best option for us (own eggs vs. donor). I vetted four clinics and he was the first to deliver on my expectations. He called us several times while he was on vacation to personally review some unexpected setbacks and his recommendations for moving forward. He was willing to consider my thoughts on how to proceed; he offered an expert opinion but was not overly prescriptive. He is kind, compassionate and invested in your success. Aside from a new patient consult, in-person consult and various phone conversations, we had much more interaction with our nurse than our doctor.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Be up front on what you're hoping he can help with.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Since I am a donor egg recipient, my protocol was related to an embryo transfer only and was pretty standard (Lupron, progesterone, estrogen). I responded well to what he prescribed.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
We participated in the shared risk donor program in which we were one of three recipients (so we shared the cost). The total was about $26K.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
7
You do not see the doctor enough [at Shady Grove Fertility- Rockville]. For as much as these procedures cost, you'd think you'd see your doctor at least once during your monitoring. But you don't. You see other doctors who someones come in to help you understand your monitoring. The billing department is literally impossible to deal with. It doesn't matter if you contract says specifically what they will and won't cover based on your fee, if they have another list (a list you haven't been provided) that says your fee doesn't cover a particular service - even if that service seems completely logical to the IVF process (not something special), you will be charged extra. That said, their shared risk program is pretty amazing if you think you have a chance of not getting pregnant on your first try.
+ Read more
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
7
Describe your experience with Shady Grove Fertility.
You do not see the doctor enough. For as much as these procedures cost, you'd think you'd see your doctor at least once during your monitoring. But you don't. You see other doctors who someones come in to help you understand your monitoring. The billing department is literally impossible to deal with. It doesn't matter if you contract says specifically what they will and won't cover based on your fee, if they have another list (a list you haven't been provided) that says your fee doesn't cover a particular service - even if that service seems completely logical to the IVF process (not something special), you will be charged extra. That said, their shared risk program is pretty amazing if you think you have a chance of not getting pregnant on your first try. Keep in mind, though, that the shared risk program does not cover the injection class (even though it is not stated in the contract that it is not covered, and since it is held at the clinic by clinic staff, should logically be covered by the shared risk program). Also, meeting with your doctor after a failed IVF cycle under the shared risk program to discuss next steps (also seems like a necessary visit that should logically be included in the cost) is also NOT covered in the shared risk program. So basically, you pay your $20,000+ and still have to pay extra to see your doctor throughout your failed attempts. That's super annoying. A strength, though, is that they do have very good medication specialists to figure out your medication coverage through insurance. My first fresh cycle with Shady Grove was with a different health insurance, so it wasn't covered. However, my insurance changed and they have been appealing my insurance denials, and winning! So, if I need to go through another fresh cycle, I will probably have much smaller payments for medication. Fingers crossed. Their care coordinators are great and incredibly responsive.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
We first starting meeting with Dr. Sagoskin a few years ago but my husband really didn't like his bedside manner. I kind of didn't care, but he did somewhat treat us like a number in our first consultation with him. Plus, Shady Grove is quite expensive so we tried a different doctor/clinic for our first round, which proved unsuccessful. We decided to come back to Shady Grove and meet again with Dr. Sagoskin. It was like he was a different person. He was warm, he answered all our questions, we didn't feel rushed. He was great, and has been great when it comes to the side of making us feel "human" since we started seeing him again in 2018.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina)
Initially I was no pleased with the nursing/care coordinators in Dr. Sagoskin's staff. They seemed annoyed by questions or overwhelmed by patient load. At one point I was foisted off of one care coordinator who abruptly left the office for another one in the Shady Grove family, and I had no one helping me, which was super frustrating because I was starting my first fresh cycle with Shady Grove in two weeks. Finally, I got frustrated and worried about some medication issues I was having and went straight to the clinic without and appointment, requesting to see Tina (as she had been my sort-of contact without actually having been assigned my case.) She took care of me, she was kind and patient. She got me some samples when I ran out of medication and she listened to me when I told her how scared I was about all the costs running up. I had spent so much money and didn't know what to do. She helped. Then she gave me her direct number and told me that she was officially adding me as her patient, that way there would be no more confusion. Tina has been amazing.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
Overall, I like him. If someone were to go to Shady Grove, I'd recommend him. My problems are more with how the clinic is run as a whole (which as a founding doctor of the clinic, I guess means that I disagree with Dr. Sagoskin's approach in that regard.)
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Write down all your questions beforehand. Do not leave until you've had them all answered. He is willing to answer, but you have to ask.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Egg retrieval treatment protocol included birth control for almost three weeks. Then we did 900 IU Gonal-F plus 150 ml of Menopur everyday for 12 days as I have a slightly higher FSH and a middle of the road AMH. The Menopur was increased to 225 in the last three or four days because my follicles needed a little extra boost to get to the desired size (they were kinda stuck around 18mm-20mm). Cetrotide was given at day 5 or 6 for the rest of the stimulation cycle to keep me from ovulating. HCG was used for the trigger, and I took an (crazy) antibiotic the day before my retrieval. (That thing was terrible and gave me the worst stomach cramps and diarrhea.) Egg retrieval resulted in 8 eggs, of which only 6 were mature. 5 eggs were fertilized, but only 2 made it to day 5. I began using Endomentrin progesterone inserts 3 times per day, the day after the retrieval through the transfer and up until the pregnancy test. I also took Estrace (Estradiol) daily. One embryo was transferred, and the other was frozen. The fresh transfer resulted in a negative pregnancy test 13 days later. The frozen embryo transfer treatment protocol: I began with birth control for two weeks, after which I began taking Estrace (Estradiol) three times per day. On day 16, after they checked my uterine lining which was 12mm, I began using 1mL of progesterone oil once every three days. I also started Endometrin inserts twice daily. On day six of injecting and inserting progesterone, I had one frozen embryo transferred that used assisted hatching. That was yesterday so I will have to update in 13 days as to the results.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
The costs for diagnosis were pretty expensive, especially since some weren't covered by insurance. Many were, but most weren't. And if you lapse by three years, you have to redo everything. Semen analysis is $150/time. My husband has had to do this four times. The female diagnosis (mock embryo and HSG were...$800(?) with Shady Grove). The medication costs for egg retrieval were nearly $6000. The Shared Risk Program was $19,500.
Describe Arthur Sagoskin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He has told me flat out that he will not transfer more than one embryo for me. I do not know his stance on multiple embryo transfer in general, but he said that I was too thin to chance having multiples. (I'm not that thin. I'm 5'7" and weigh 140lbs.) This is one of the few issues I've had personally with Dr. Sagoskin as this wasn't even allowed a discussion.
7
Doctor
Arthur Sagoskin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35
Treated
2019
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
The team here [Shady Grove] is very good. Patience, understanding and effective. Your comfort and emotions are always taken into consideration. Making sure that you're comfortable and you understand is always key.... I'm a self pay so paying was not a problem. I was always told how much my next appointment payment would be. Most of the time it's a estimate price.... I had some blood work done at my Kaiser Permanente provider. Unfortunately no one from shady Grove called to explain the results.
+ Read more
Age
35
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
Describe your experience with Shady Grove Fertility.
The team here is very good. Patience, understanding and effective. Your comfort and emotions are always taken into consideration. Making sure that you're comfortable and you understand is always key.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
Doctor Garde is one of the most patient and understanding doctors I have ever meet in my life. She is so nice and always loving and caring, more then willing to help or get me help. I could not have made a better choice in a doctor ever. There are no words to describe the kind of doctor Dr.Garde is I'm more then happy to call her my doctor. She is a true blessing.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rachel Kelly)
Daniell Kelly is the best ever ❤️❤️ I was so sad when I got my new nurse I cried. I will truly miss Danielle Kelly
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Rachana Garde at Shady Grove Fertility?
Doctor Garde is wonderful I can't believe how understanding and patience she is with me. I'm a strong person and even Dr.Garde has a was of bring the best out of a tuff day. She is always very good at coming up with a plan and always making sure me and my husband are comfortable. She is very good at listening concerns and always will to try and coming up with a solution. There are no words to describe her she is one of the best doctors I have ever had. Doctor Garde is truly my blessings and I can't wait to continue our journey. I truly believe that if any Doctor can help me with having a little angel it would be Doc.Garde.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Be honest, trust her judgment and everything will just fine. Trust that she always has your best interest at heart.
Describe the costs associated with your care under Rachana Garde at Shady Grove Fertility.
I'm a self pay so paying was not a problem. I was always told how much my next appointment payment would be. Most of the time it's a estimate price.
10
Doctor
Rachana Garde
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
43
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
They [Shady Grove Fertility] have so many patients, everyone is put on the same cycle-for controlled cycles. The person who did your consultation, came up With your protocol isn’t the one who does the egg retrieval or transfers.... Weakness- financial dept. you have to stay on top of them.... Strength- my nurse, dr. Malik and all who work there.... Bet good nursing care. She always informed me, answered any questions i had
+ Read more
Age
43
Treated
2019
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
Weakness- financial dept. you have to stay on top of them. The dr who came up with your protocol probably won’t be the one doing retrieval or transfer. Strength- my nurse, dr. Malik and all who work there.
During treatment, were you treated like a number or a human with Shruti Malik at Shady Grove Fertility?
They have so many patients, everyone is put on the same cycle-for controlled cycles. The person who did your consultation, came up With your protocol isn’t the one who does the egg retrieval or transfers.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patrice )
Bet good nursing care. She always informed me, answered any questions i had
How was your experience with Shruti Malik at Shady Grove Fertility?
Great bedside manner. Calls after a procedure (iui and failed transfer). She is pregnant and going on maternity leave so my care will be handed off to another doctor. She did perform my iui, but I was under the care of Dr. greenhouse. When he passed then she took over my care.
Describe the protocols Shruti Malik used in your cycles at Shady Grove Fertility and their degree of success.
Microdose Lupron with birth control. I was on bcp for 2 weeks, had sono and blood after bcp. Then started Microdose Lupron 20 units BID, 3 days later I started Gonal F -450 and Menopur 150 at night. I stimmed for 12 days. I had no follicles on the left and 4 on the right. At my last sonogram they counted 7 follicle on the right. I had a cyst that was seen at day 5 monitoring. At retrieval they got 5 eggs, all 5 fertilized with ICSI. 1 out of 5 didn’t fertilize normally. Day 5, day of fresh transfer: 1 5 AA blastocyst, one was a day 4 and the other 2 they were watching. The ones they were watching didn’t make it to freeze. This cycle was a failed transfer.negative pregnancy test.
Describe the costs associated with your care under Shruti Malik at Shady Grove Fertility.
I have coverage through insurance right now. 500 deductible and 200 for medication
10
Doctor
Shruti Malik
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fair Oaks
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
The Annapolis office [Shady Grove] is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer
+ Read more
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The Annapolis office is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. When my fresh transfer was cancelled due to OHSS, Dr. McKeeby called me personally to provide an update on our embryos. He always says "hi" when he sees me at the clinic for monitoring appointments, and treats me as an individual at follow-up appointments.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie Seibert)
Jackie has been extremely helpful throughout this process. She always returns my phone calls within the guidelines stated on her voicemail, and is very responsive to questions/concerns. She calls promptly with updates from monitoring appointments and answers all questions. She is obviously very knowledgeable. She has called to check-in when we have gone through difficult times.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby has a bit of a unique personality. He was very welcoming when my husband and I attended our consultation in March of 2018. We felt that he took a detailed history, asked a lot of questions about our desires/goals, and allowed us to have input on what treatment would like. Dr. McKeeby is very knowledgeable about the science aspect of treatment and was able to explain our treatment options in detail. He was able to provide us to with statistics for success and gave us a recommendation, based on what was our best chance statistically. He also took into consideration our insurance and financial situation. We have, unfortunately, experienced a lot of unanticipated setbacks throughout treatment. We have had several FET cycles cancelled, for various reasons, but Dr. McKeeby has always been extremely compassionate in breaking the bad news to us - He always explains why the cancellation is necessary, and is always ready with a new plan. He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely. Although we have not had success yet, I have been extremely satisfied with Dr. McKeeby and his management of our treatment.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
For our IVF retrieval cycle we used Gonal-F 150IU, Menopur 75IU (increased to 150IU on stim day 7), Ganirelix, and a Lupron trigger. We used this protocol, which is pretty standard and low-dose, because our diagnosis is MFI and Dr. McKeeby did not anticipate any issue with follicle growth. For our 1st FET cycle we used oral Estrace 2mg, taken three times daily. Vaginal Estrace was added, due to thin lining - this cycle was cancelled. For our 2nd FET cycle we used a stimulated FET protocol, with Gonal-F 150IU and Ganirelix to prevent ovulation. This protocol was chosen due to prior difficulty with uterine lining - cycle was cancelled due to high follicle count. For our 3rd FET cycle we used Delestrogen .2 ML, every other day - cycle was cancelled due to ovulation. For our 4th FET cycle we used Delestrogren .2 ML, every other day and Estrace 2mg vaginally, twice daily - this cycle resulted in pregnancy, but pregnancy was not viable. For our 5th FET cycle we used the same protocol as the previous cycle, but lining did not respond the same and cycle was cancelled. Four our 6th FET we are using another stimulated FET protocol with Menopur 112 IU - this cycle is in process.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Our treatment is covered by insurance. We receive a 5% discount, based on income, for all expenses not covered.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. McKeeby has recommended an eSET, due to our ages and quality of our embryos. We are agreeable.
10
Doctor
Jeffrey McKeeby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
25 - 28
Treated
2016 - 2019
Success with this Doc
?
Treatment
7 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Unexplained
9
The [Shady Grove] offer in house procedures and work to get approval from your insurance company. You are also assigned a financial person who makes sure you know what is and is not covered ahead of time. As far as weaknesses, there have been times that information has not been properly relayed which is why it is important that you advocate for yourself in your treatment. ... It has been hard to have stability and effects some communication by being shuffled from nurse to nurse.
+ Read more
Age
25 - 28
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic has multiple locations that make it easy to schedule appointments for all services. The offer in house procedures and work to get approval from your insurance company. You are also assigned a financial person who makes sure you know what is and is not covered ahead of time. As far as weaknesses, there have been times that information has not been properly relayed which is why it is important that you advocate for yourself in your treatment.
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
Dr. Yazigi took time to listen to my concerns. At consultations and follow up appointments he would go through all of my medical history so that we could make the most informed decisions together. He factored in my desires for treatment and what would get us the best outcome. He didn't mind calling me for additional consultations or questions.
Describe your experience with your nurse at Shady Grove Fertility.
Since I have been with SGF I have had four nurses. Rebecca was my nurse for my first round in 2016 and I loved her. When I came back I was originally assigned to Kristin who soon left for an alternative job. I then was transferred to Kelli and was with her for six months before she took another position. I am now assigned to Tina. It has been hard to have stability and effects some communication by being shuffled from nurse to nurse.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
There were times after monitoring appointments that the chart was not read completely or marked incorrectly that lead to weird instructions from Dr. Yazigi that I had to follow up on. Otherwise, he treated me with respect often referencing his own daughters which gave me confidence in his opinion when we had decisions to make.
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
Allow him to explain things to you as you go but also do your own research and don't be afraid to advocate for yourself.
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
When I first saw him in 2016, I was treated for anovulation and was put on 100 mg of clomid with a trigger shot. I was a slow responder but after continual observation I did respond and had a positive outcome that resulted in our son. I came back in 2018 to grow our family and started with a similar protocol but no longer responded to clomid. We upped the dose without change. We then switched to femara in which I responded and got pregnant on the second cycle but miscarried. We started femara again a month post miscarriage but did not have success leading to a hysteroscopy to check for scar tissue. No scar tissue was found and Dr. Yazigi said we may be partially unexplained. He recommended moving onto IUI but since we were out of pocket we decided to pursue shared risk IVF instead.
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
For timed intercourse, monitoring was covered by my insurance after copays were collected. I did pay for medications out of pocket. Shared risk IVF is costing 24,500 including PGS testing.
Describe Ricardo Yazigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I have not yet gotten to this point but I think eSET will be what is recommended due to my age. I am comfortable with this decision.
10
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Bel Air
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Shady Grove feels like an institution, and that carries pros and cons with it. ... Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable). ... Robin [nurse] has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
+ Read more
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove feels like an institution, and that carries pros and cons with it. I call it the "Bank of America" of fertility clinics, in the sense that they dominate the local market here. That said, while I usually prefer a more intimate, personal approach, I decided to stick with them because I love my doctor and nurse, and because I think they get results (even if I haven't yet been successful). Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable).
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon has been warm, friendly, and empathetic throughout my treatment, from my initial consultation through my most recent IUI. She shared her own experience with infertility very early on, and established a good rapport with me, which was important to me as a single mom by choice. When I broke down sobbing in her office, she never made me feel embarrassed or uncomfortable. I put a lot of stock in bedside manner, and Dr. Moon has absolutely exceeded my expectations since day 1.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Robin Peterson)
Robin has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
How was your experience with Kimberly Moon at Shady Grove Fertility?
I've been a patient of Dr. Moon's for about three years, and have seen her about seven times: once for an initial consultation, again for a second consultation two years later, three or four times during my monitoring for my four IUIs, and most recently for another consultation after my IUIs were not successful. Every time, she has been warm, empathetic, and helpful. I really appreciate how she writes out the details of my protocol--the protocol itself and the medical explanation behind it--on a separate sheet of paper so that I can take it home with me. While I saw her only occasionally during my monitoring, I never expected to see her every day, as my clinic is large and the nurses are very capable. When she broke the news that I have low ovarian reserve, she showed a lot of compassion, even when I got very emotional in her office. She also encouraged me to explore options (donor egg and donor embryo) that I wouldn't have considered; clearly, she cares about getting me to my end goal of a baby. I have referred multiple friends to her. While I haven't yet been successful in getting pregnant, I consider this a fault of my eggs, rather than Dr. Moon--she's not a magician! I feel lucky to have a doctor who is so supportive, particularly since I'm a non-traditional patient (as a single mom by choice).
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Also , it's helpful if you look through the clinic's website before seeing her, as it has a lot of good information on it; with a bit of background, you'll be able to ask informed questions and make the most of your time with Dr. Moon.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Based on my initial testing, Dr. Moon diagnosed me with low ovarian reserve. She indicated that if cost was no object, she would recommend that I go straight to IVF. Because I have no insurance coverage for fertility treatment, cost is an object. She said I could try a few IUIs, and then decide to go to IVF, or then go to donor embryo. I appreciated that she didn't try to push one protocol over another, and left this very personal decision up to me. In terms of IUI natural versus medicated, she indicated that medicated IUIs would cost more and have a higher risk of multiples, without much of a payoff (ie, they would only raise my chance of a successful pregnancy by a few percentage points). After I did a first IUI completely unmedicated, she suggested that I use a trigger shot (Ovidrel) for my second IUI; I appreciated that she was looking at and thinking about my protocol and what would be most successful. I did three more IUIs, unmedicated except for a trigger shot, none of which were successful--but based on Dr. Moon's initial prognosis, I didn't really expect them to be. I did the IUIs because I needed to give using my own eggs a shot before I moved to donor egg or embryo. Dr. Moon understood and supported this decision. After four unsuccessful IUIs, she recommended that I move to another protocol, and I concurred.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I had insurance coverage for most of my diagnostic procedures and consultations, and for none of my actual fertility procedures. I paid $1200 for each IUI (actually, I paid $1140, as I had a 5% discount through their discount program).
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a (though I think she usually recommends single embryo transfer).
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
6
There's was 1-2 times when SA results were concluded and we waited over a week to hear from a nurse. ... They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG [Shady Grove] office ... Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls.
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
6
Describe your experience with Shady Grove Fertility.
The process of fertility treatments can be super overwhelming. There's so much information provided but SG wants you to leave understanding it all. They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG office which made things complicated with work and time off. I'd love to see more opportunities available in the Hagerstown office.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is kind, gentle and positive. He doesn't provide false hope but is genuine and truly works hard to help get the best outcome for each family.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer initially; Jamie Dean for IVF)
Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls. She was available to answer my many questions and super helpful in a crunched timeline.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer quickly and easily established a rapport with my husband and I! He has a happy and genuine personality that keeps the mood positive during a very emotional time. We have been thankful for his straight forward and thorough professional oppinions. He tends to encourage couple's to slow down for optimal outcome rather than rushing to treatments that haven't been fully thought through. We love Dr. Bromer!
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Take his word and trust him because he truly wants to see you and your spouse become parents it just may take time to come up with the best plan for you and your family!
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We were referred to Dr. Shin (urologist) to further asses male factor complications. We worked thoroughly with Dr. Shin for almost 8 months . Dr. Bromer continued to keep up on our file and check in. We are about to begin IVF after egg retrieval and a male microdissection due to azoospermia, with donor sperm as a backup to insure IVF is completed. Dr. Bromer and Dr. Shin have worked phenomenally together and with us!
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
$1900 for shared risk program, $8,500 microdissection, $1200 varicocele repair, $120 clomid, $3,000 genetic testing for me and my spouse, $1000 for donor sperm, this doesn't include thousands for copays for consultations, follow-ups and blood work.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Hagerstown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
28 - 31
Treated
2016 - 2019
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
9
Good wait time. I never felt like I had to wait a long time for any appt. Staff [Shady Grover] is so helpful and encouraging. I feel like it’s such a big organization but they really try to make you feel important. ... Their IUI cost is reasonable without insurance and the shared risk IVF program is great. ... One person explained to me that low morphology meant that we would never conceive a normal child in our own.
+ Read more
Age
28 - 31
Treated
2016 - 2019
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
9
Describe your experience with Shady Grove Fertility.
Good wait time. I never felt like I had to wait a long time for any appt. Staff is so helpful and encouraging. I feel like it’s such a big organization but they really try to make you feel important.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Staff is warm and welcoming. Dr. Bromer validated my concerns and gave me intellectual, researched evidence to back up any answers to questions that I had.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni)
Very kind and encouraging. Very organized and helpful.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer seems to be highly intelligent in his field. He does not “sugar coat” anything and he doesn’t just tell you what you want to hear. He is honest and has research and scientific reason to back up his methods. I was highly skeptical to use any fertility medications. He respected my choice and now that we are about to start IVF and I was worried about all the meds, he definitely eased my mind and made me feel confident about our chances with IVF as well as the safety of the medicine.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Ask a lot of questions. He is honest and will give you a medically researched answer. Do not expect a warm and fuzzy guy. However, you should expect someone who cares about the best way to give you and your spouse the baby you want.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
IUI with clomid was suggested but I refused meds and he very honestly told me that was fine but after so many IUIs it was time to possibly change protocol. Now after four failed cycles, he has respectfully advised us and with confidence- IVF is the best next step. We are getting ready to begin that soon.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Regular co pays for office visits. Their IUI cost is reasonable without insurance and the shared risk IVF program is great. You basically pay the amount that 2 cycles costs and then you can do up to 6 cycles and back out anytime if need be to get money back if you don’t get a baby.
9
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
8
I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. ... I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them. ... We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. ... Efficient well oiled machine. [monitoring appointments]
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Race
Latino
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
8
Describe your experience with Shady Grove Fertility.
I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I know he has lots of patients and he's always been super compassionate and positive. Eager to find a solution.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
I haven't particularly loved my nurse at Shady Grove. My nurse at UNC fertility seemed to work around the clock. The nurses at shady grove check out and do not communicate via email or phone past 4pm (mon-Fri).
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. We've had two transfers and still lost them both. One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Shady grove is a huge practice and the doctors are spread thin; however, when you are with your Doctor they give you 100 percent attention. I recommend CCing him on every email back and forth with nurses.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Efficient well oiled machine. We live in Raleigh so I would fly in and out same day and they always accommodated me. I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. Some tests are partially covered by insurance or we had to pay our deductible. Our medicines are very expensive and not covered through insurance and one thing that does frustrate me is that they over prescribe.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't found a doctor that is pro multiple embryo transfer. Everyone has said its too dangerous.
8
Doctor
Gilbert Mottla
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29
Treated
2019
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Endometriosis, Unexplained
9
The strengths [of Shady Grove] are their communication ability to explain where we could understand and the transparency. The nursing staff answered when ever I called and had questions and I had lots of questions. The staff broke down every procedure to where we could totally understand it. And they explained that nothing is 100% everything came with risk and where we could go if things didn’t work in our favor. The only weakness i feel like was the cost....The screening was around $2000 and every visit with the doctor was $90 and the iui was closer to $3000
+ Read more
Age
29
Treated
2019
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Endometriosis, Unexplained
9
Describe your experience with Shady Grove Fertility.
The strengths are their communication ability to explain where we could understand and the transparency. The nursing staff answered when ever I called and had questions and I had lots of questions. The staff broke down every procedure to where we could totally understand it. And they explained that nothing is 100% everything came with risk and where we could go if things didn’t work in our favor. The only weakness i feel like was the cost. Fertility treatments are so expensive.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
He was very straightforward but he was still compassionate. He talked in medical terms then he broke it down for us to understand
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Bonnie)
Bonnie was the sooooo amazing she made me feel comfortable. She talked to me like she knew exactly what I was going through. She was gentle, soft spoken, but she knew her stuff. I feel it was a balance between her and dr. Issac
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr Isaac gave it to my straight. He didn’t water things down for me and I totally appreciate that because I’ve been to another doctor who gave me complete false hope and I feel I wasted lots of money with him and I could’ve used it else where. He told me things like the percentages and changes we had. He also explained how every treatment worked and what he thought would be best for me and my husband. Every time I spoke with him things got easier and understood more and more. He explained to me that these things can be very expensive and taxing on our mental health so we should take our time in making each decision and consider all out comes.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Don’t expect to anything but the truth and facts. But with consideration and understanding.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
The IUI process. He told us step by step. Before, during, and after he reviewed what we did. From clomid to the injectable hormones, the scans and the intercourse times. He always gave us holistic things to do to increase the odds such as Foods, proper rest, and supplements to take.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
The screening was around $2000 and every visit with the doctor was $90 and the iui was closer to $3000
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Well he explained to use because of my endometriosis he only felt comfortable doing single egg transfer because that would but me at a higher risk for complications during pregnancy
9
Doctor
Isaac Sasson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
40
Treated
2018
Success with this Doc
No
Treatment
1 IVF, 4 Egg Freezing, Donor Sperm
Diagnosis
Tubal Blockage, Uterine Fibroids
6
I would go in to the office [Shady Grove] twice a week sometimes three and I never got a warm and fuzzy from the staff. I had to contact a supervisor on one of the nurses because she was being very insensitive. I also had a hard time dealing with the fact that they allowed children to attend appointments.... They were not personal they treated you like a number. I saw a different person every time I went in for an appointment, no consistency....I had a wonderful nurse. She was very thoughtful and provided me information
+ Read more
Age
40
Treated
2018
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 4 Egg Freezing, Donor Sperm
Diagnosis
Tubal Blockage, Uterine Fibroids
6
Describe your experience with Shady Grove Fertility.
They were not personal they treated you like a number. I saw a different person every time I went in for an appointment, no consistency. They allowed children to the appointments which I thought was insensitive to those struggling to conceive. They were very accommodating to scheduling last minute appointments.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
I only spoke with my dr over the phone she did not do any of my retrievals. I also felt that my treatment plan was not customized to my specific needs.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Andrea Williams)
I had a wonderful nurse. She was very thoughtful and provided me information in a timely matter. She was always available to answer any of my questions. She prayed for and with me. She wanted this to happen for me just as much as I did.
What specific things went wrong at Shady Grove Fertility?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Rachana Garde at Shady Grove Fertility?
Dr. Garde was very sweet and caring I wish she would have performed my procedures and that I actually saw her and not just communicate over the phone. I didn’t feel the personalized experience that I had expected. I would go in to the office twice a week sometimes three and I never got a warm and fuzzy from the staff. I had to contact a supervisor on one of the nurses because she was being very insensitive. I also had a hard time dealing with the fact that they allowed children to attend appointments.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Demand to have one doctor do all of your procedures instead of a different doctor each time.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
Dr Garde put me on very high dosages of medication due to quote, my age. I took 450 iu Gonal F, 150 iu Menopur, Cetrotide, and 10000 HCG. I hyper stimulated my first retrieval and was in extreme pain for a month. The next cycle she change my trigger to Lipton and my ovulation was delayed so she switched me back to HCH for my third cycle.
Describe the costs associated with your care under Rachana Garde at Shady Grove Fertility.
12,500 plus HCG and monitoring cost $700
Describe Rachana Garde's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I do not
5
Doctor
Rachana Garde
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Woodbridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 5 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
10
We did two IVFs and 2 transfers to get our “take home baby” [at Shady Grove Fertility-Rockville]...runs like a well oiled machine. I love that the surgical bays are so clean and organized- trust me, I’ve been to some truely shady fertility clinics (pun intended). The teams for retrievals and transfers are military like in their processes- it makes me feel safe and secure as a patient, that my proceedure is in good hands and that they’re transferring the right embryos. They’re always stopping to match names and procedures.
+ Read more
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 5 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove runs like a well oiled machine. I love that the surgical bays are so clean and organized- trust me, I’ve been to some truely shady fertility clinics (pun intended). The teams for retrievals and transfers are military like in their processes- it makes me feel safe and secure as a patient, that my proceedure is in good hands and that they’re transferring the right embryos. They’re always stopping to match names and procedures.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
We didn’t get to talk to or email with Dr levy apart from the initial consultation and strategy changes after a failed cycle. But we had a dedicated nurse who was very much available by phone and e-mail for all of our questions and concerns. To us, it didn’t matter because we got two babies (singletons) and that’s all that mattered after not getting the same results for years of treatment before.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jordan Blades and Nicole Antonio)
We both called and emailed and always got quick responses.
How was your experience with Michael Levy at Shady Grove Fertility?
Dr. levy saw us after we’d failed several courses of treatment and we thought we were ready to move on to donor eggs. He encouraged us to try with him again. We had our best cycle on record for a freeze all, and he studied MY DATA and saw that my lining didn’t respond on using traditional FET drugs so we used injectibles instead- boom- two Singleton babies later, we cannot be more satisfied with our doc. They see a million patients there and even though we didn’t see our doc a ton, I know he was carefully looking after me.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
As an out of state patient, be prepared for a long stay near the clinic before the IVF for monitoring, this means days off of work and hotel costs.
Describe the protocols Michael Levy used in your cycles at Shady Grove Fertility and their degree of success.
We used a fresh cycle-frozen embryo transfer because my lining responded better to IVF drugs, but we transferred a genetically tested 5 day embryo.
Describe the costs associated with your care under Michael Levy at Shady Grove Fertility.
Oye. I think we paid 25k for two cycles of IVF plus including all FETs for the embryos created until we took home a baby. We did two IVFs and 2 transfers to get our “take home baby”. Then we had frozen embryos left and only had to pay for FET for our next baby. Storage costs were about 500$ for embryos and 300? Maybe for sperm, yearly.
Describe Michael Levy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
If your lining isn’t good and you transfer more than one, you lose a chance to try to prep the lining a different way. Plus Dr levy was a huge proponent of single embryo transfers because it was safer for mom and baby.
10
Doctor
Michael Levy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35
Treated
2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Unexplained
9
The staff at Shady Grove could be friendly to a fault (even creepily so on occasion). Although they were generally competent, the bureaucracy was sometimes exhausting.... The clinic was clean and bright. I appreciated the notices that discouraged patients from bringing other children to appointments for sensitivity reasons. I did not enjoy the creepy, over bearing sentiments to "think positive" and "stay hopeful."
+ Read more
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic was clean and bright. I appreciated the notices that discouraged patients from bringing other children to appointments for sensitivity reasons. I did not enjoy the creepy, over bearing sentiments to "think positive" and "stay hopeful."
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
While Dr. Beall would refer to some diagnostic software to give specifics, she would also use a paper and pen to sketch out exactly what was going to happen, when, and how. She allowed as much time as needed for questions and clarification so that we always left an appointment fully understanding the plan going forward.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina Yingling)
The staff at Shady Grove could be friendly to a fault (even creepily so on occasion). Although they were generally competent, the bureaucracy was sometimes exhausting.
What specific things went wrong at Shady Grove Fertility?
  • Failed to inform you of changes in protocol
How was your experience with Stephanie Beall at Shady Grove Fertility?
Dr. Beall was our second RE and even further down the line of doctors and OBGYNs who had done testing, etc. prior to us committing to IVF -- yet she was the first to use specifics, including success rates, to determine a plan of care that felt appropriate and thoughtful. Although we were not successful on our two attempts to conceive with IVF, I would return to her for another round.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Be prepared to receive a straightforward plan for care, delivered efficiently (but not particularly warmly).
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
Standard protocol, IVF with ICSI. The first retrieval eggs only fertilized with rescue ICSI. The second retrieval we implemented ICSI right away and 7/15 fertilized (only 1 survived to transfer). The trigger shot taken prior to each of my retrievals caused a migraine.
Describe Stephanie Beall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Beall recommended a single embryo transfer and indicated that transferring multiple embryos does not increase the chance for a successful pregnancy, only increases chance of multiples.
9
Doctor
Stephanie Beall
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
10
The clinic [Shady Grove] itself is very clean and the staff are very organized. I did all of my testing remotely though in another clinic. Therefore, I did not get the full experience of multiple visits to the clinic outside of procedures....Very strong preference for eSET....I loved that I had a direct email and could always email or talk with Elayne when I needed anything. She was very accessible.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
The clinic itself is very clean and the staff are very organized. I did all of my testing remotely though in another clinic. Therefore, I did not get the full experience of multiple visits to the clinic outside of procedures.
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
Because I was traveling from Birmingham, AL to Towson, MD for treatment, I really thought I would lose some personal interaction with my doctor. However, Dr. Yazigi went out of his way to speak to me as long as I needed while we were in Towson and made an effort on several occasions to call me and talk through my treatment options. He always took the time to be kind and to give me all the time I needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elayne Kochis)
I loved that I had a direct email and could always email or talk with Elayne when I needed anything. She was very accessible.
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
Dr. Yazigi is practical and always measured my expectations in a thoughtful way. He under-promised and over-delivered in my case. He always took the time to talk to me and never rushed our appointments.
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
The same advice I would give any patient...take control of your health. Ask as many questions as you need to feel comfortable. Trust that Dr. Yazigi will give you thoughtful answers.
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
21 days BCP, Del Estogen (20 mg/ml) .2ml IM every third evening three weeks prior to FET, Progesterone in Oil (50 mg/ml) 1ml IM daily starting 5 days prior to FET. Del Estrogen and Progesterone in oil continued until 12 weeks. Prednisone and blood thinner also started a few days prior to procedure and continued through 14 weeks.
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
I paid for the shared risk program with genetic testing. It was $27,500 fully refundable without success. Follow up transfers with remaining embryos were $4,600.
Describe Ricardo Yazigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Very strong preference for eSET.
10
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
Everybody that I encountered in regards to nurses and doctors [Shady Grover Fertility] were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff.
+ Read more
Age
38
Treated
2018
Success with this Doc
?
Race
European, Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic has an amazing clinicals. Everybody that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff. Everybody I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or know exactly what you’re paying for so you can catch errands and get them corrected. Do not be afraid to make a little noise to get the response that you need from the billing and financial department. Dealing with them is a pain but more than worth it to have the clinical staff on my side.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Dr. Martin and his nursing staff are truly the best thing that I could have by my side during this process. He was always very calm, patient and explain things in times that I could understand. He never rushed our visit and always gave me the chance to ask questions. When my second embryo transfer resulted in a missed miscarriage Dr. Martin’s office staff reach out to me throughout the entire process And I was also shocked that he personally called me at least three times just to check on how I was doing mentally as well as physically. It was the most comforting feeling ever to know that I was not alone from a clinical perspective and even as human beings.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Dancer)
Dr. Martin’s nurse Debbie, is like a ray of sunshine. She was always feed it to hold my hand, get me through the hard times and explain things to me. They were times that she would be off for the day but would still make sure to call me with my results because she wanted to be the one to provide them to me. You can tell that she has a genuine caring and compassionate spirit for her patients and it shows in everything that she does.
How was your experience with Ryan Martin at Shady Grove Fertility?
As I have said in previous chances, Dr. Martin MD as a clinician is far more than I could ever expect from my doctor. I wish more doctors were like him. Whenever he saw that I was getting down in the process he will try to make sure to get me to laugh or smile and remind me that keeping a positive mindset is a big part of the process. He seem to always be involved in my care even after I was realeased from the clinic after my pregnancy. From the very first consultation when I met him and he sat down and drew a diagram out of what my care plan would look like to make sure that I understood everything that was going to happen to me I had a great feeling about him. Even after my husband’s job has relocate from Pennsylvania to New York three hours away I went to consultations with other doctors and did not find anyone that I felt transferring my care too and now decide to drive three hours each way to see him because I believe that much in him.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Do not be afraid to ask questions. He will answer every question and to him none are stupid questions. Give him the chance to allow you to feel comfortable
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
For my first egg retrieval Dr. Martin placed me on an antagonist protocol. The reason we needed to seek IVF help was my husband suffers from male factor in fertility. Otherwise I have three healthy children from my previous marriage and no history of any issues conceiving. He explained to me that we would have to use IVF with ICSI because my current husband‘s sperm had to be surgically retrieved . During my first egg retrieval we used an hCG trigger however it caused me to overstimulate so now in my second egg retrieval cycle we are using lupron instead. After our miscarriage when we weren’t sure if we should proceed with IVF Dr. Martin explained that he felt we still had a chance because my body has proven that knows what to do in regard to my uterus, we just need a good embryo to implant. He said he felt as though the sperm was not a huge issue because we were able to get 3 embryos to blastocyst stage and highly recommended that this next cycle we utilize PGS testing to give ourselves the best cancelled of implanting a good embryo.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
When I lived in Pennsylvania morning monitoring appointments when that hard for me. Once I move to New York however monitoring between 7 and 9 AM was a little more difficult to get to considering I was driving three hours each way to get the air. One time I arrived after 10 AM but I was able to drive to the Chesterbrook facility and still see my doctor as he was there that afternoon. They understood my trip and we’re more than willing to help accommodate.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I don’t recall as my insurance covered everything except genetic testing. PGS testing is $3400
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For my first transfer we only transfer the one embryo. My second transfer was two embryos because we only had to laugh and Dr. Martin MD is open to discussing this with me. I told him that my insurance only allows us three chances and I would rather him play at two and still have one more chance laughed to go through another egg retrieval. He helped me weigh all the options and was open to my feelings and agreed to transfer two embryos in the second transfer. I love that we came to that decision together
10
Doctor
Ryan Martin
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Poor Egg Quality
10
Layluma [nurse at Shady Grove Fairfax] was fantastic--very sweet and caring--both as my primary nurse and upon being promoted to the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. Since especially for TI/IUI phases of treatment most of your clinical relationship is with the nurses, I am fortunate to have had a positive experience with a responsive team.
+ Read more
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove's strength is in its reputation and size as apparently the biggest fertility clinic in the nation. With experienced REs across multiple centers, the within network expertise is available to guide treatment plans in difficult cases. I like the flexibility of being able to go to any of its numerous locations (even across several states) as medical records are linked. Overall, getting an appointment is easy especially for monitoring, which can be done in different centers across town rather than needing to be at the primary clinic every time. Having said this, I found it necessary to book a post-treatment follow-up appointment with my RE weeks out (typically at the start of a cycle) if my goal was to not miss any time due to scheduling availability. While getting a phone consult to regroup was an option, in-person consults had to be scheduled further out. Even though one has to medically qualify, Shady Grove's programs such as shared risk allow for a certain sense of security against how long a treatment may take to work. While I haven't used a shared risk program, the caveat is that either party (clinic or patient) can choose to withdraw at any time for a refund. Although I learned of this too late to fully benefit when first seeking care, Shady Grove provides a free consultation for would-be patients who attend a free seminar. This is a terrific idea since some insurance companies make women jump through multiple hoops before being allowed to see a specialist and timing of early diagnosis is so critical to better outcomes.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Despite having a very busy practice, Dr. Levens frequently goes the extra mile to answer detailed and numerous questions, calling ahead of and after treatments, and being available to do procedures himself whenever possible. He listens carefully and attentively so I have never felt rushed during consults or even with middle-of-the-hallway questions during monitoring. Dr. Levens encourages patients to be engaged in their care and always invites follow-up inquiries as needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Layluma and Chelsea)
I've been in treatment for so long that managed to have 2 nurses by now. Layluma was fantastic--very sweet and caring--both as my primary nurse and upon being promoted to the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. Since especially for TI/IUI phases of treatment most of your clinical relationship is with the nurses, I am fortunate to have had a positive experience with a responsive team.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
From the first time I met Dr. Levens, it was very clear that he makes a personal investment in the care and well-being of his patients. I tend to have a lot of intricate questions and he regularly engages in answering these in sufficient detail. While Dr. Levens has a game plan with treatments, he is open to patients' input and, if so desired, will discuss the pros/cons of what one might have found in researching the latest protocols or merits of various options. I have recommended Dr. Levens to numerous friends and acquaintances as he has a terrific bedside manner. Infertility treatments can make male partners feel marginalized yet Dr. Levens' attitude and soft-spoken nature are very approachable to men as well and puts them at ease. Although this stage of the relationship deepened with IVF (and was less so during the TI/IUI phase of my treatment), Dr. Levens frequently calls ahead of procedures if he isn't the one on-call that day and even after to offer support/encouragement. As the complexity of my clinical situation expanded, Dr. Levens' personal attention to my case increased and he communicated updates to me much more often rather than relying on the nursing staff. When one egg retrieval went particularly awry, he updated me regularly on what was going on and it was clear that Dr. Levens was as interested in the outcome of my medical care as my husband and I. Further, I particularly appreciate how Dr. Levens will seek to keep as many options open for his patients as possible (e.g., endometrial prep for a fresh transfer just in case we decide to go for this option on day 5). The language a person chooses to use can say a lot about one's true take on a situation and Dr. Levens speaks of 'we' vs 'you' as in 'we are in this together' and that shows up in every aspect of the care I received to date--infertility really is a team sport.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Although he has a very caring nature, Dr. Levens tends to have a more pessimistic/realistic view of the situation so be mindful of this. For instance, Dr. Levens regularly subtracts 10% from assorted success statistics I've seen (e.g., chance of implantation, odds of pregnancy from procedure, etc.) so consider this when hearing both good news (it's likely better) or bad news (it might not be as bleak). Dr. Levens is also really approachable so do take him up on the offer of reaching out with questions in between consults and/or during monitoring as he will make time to speak with you.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We did 2 medicated timed intercourse cycles with Clomid, an IUI with Clomid and supplemented with Gonal-F, an IUI with Gonal-F, an antagonist IVF (Gonal-F and Menopur with Cetrotide followed by HCG trigger), another IUI with Gonal-F, an agonist IVF (Lupron, Gonal-F, and Menopur with HCG trigger), and an antagonist IVF with a dual trigger (Gonal-F and Menopur with Cetrotide followed by HCG and Lupron triggers). Next we are trying an estrogen priming antagonist IVF protocol. In terms of rationale, the idea was to reach greater levels of egg maturation by various mechanisms in hopes of making more embryos.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I am fortunate enough to have had insurance coverage for infertility treatments, the level (different health plans) and pricing (procedure-based) for which varied throughout my care. For IVF, my costs were usually $5k-$7k for medications, $2.5k+ for procedures, and $3.4k if electing to PGS test embryos.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
As most REs, Dr. Levens would recommend a single embryo transfer especially following PGS testing although is willing to consider multiple embryo transfers when clinically indicated (e.g., untested embryos with past implantation failures).
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
41
Treated
2018
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
4
Shady Grove is very well organized but overpriced for their success rates. Their facilities are beautiful but that hasn't transferred to their success rates yet as rates are correlated by embryologist experience/skill.... There were a few mistakes: calling in prescription refills was forgotten they made the mistake of trying to schedule me for an IUI when we were only doing timed intercourse.... Tori is wonderful and extremely organized
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Shady Grove Fertility.
Shady Grove is very well organized but overpriced for their success rates. Their facilities are beautiful but that hasn't transferred to their success rates yet as rates are correlated by embryologist experience/skill.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
His background is in academia, so I think he prefers to lecture rather than listen or explain. He seems to have the same presentation and talking points for every patient. He is very rigid in his thinking and does not stay up to date with all of the new IVF and infertility research.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Victoria Bennis)
Tori is wonderful and extremely organized. I loved working with her.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen does not have good communication skills and struggles giving individualized protocols and recommendations (especially for DOR). He does not stay up to date on infertility research and studies. As his background is in Academia, he likes to lecture about topics he feels comfortable with. If you ask questions (especially about IVF) he does not respond to them directly. It took him two weeks to answer very standard questions about the quality of the lab and even then his answers were very vague (I had been a patiend of his for 4 months at this point). During my time being treated by him, I felt I was just a number. At one point during a medicated cycle, he recommended I trigger 4 days earlier than I had in the previous cycle (the follicle sizes were the same as the previous cycle) which would mean I would only trigger with one mature follicle. I challenged his recommendation and triggered a few days later to give the other three follicles a chance to mature (that cycle resulted in pregnancy). When I asked why he had decided on the random date for the trigger, he did not have a good reason and told me it's ok to trigger later. It seems like he just didn't care when I triggered. After speaking with other women and seeing other doctors, I now know that my treatment by Dr. Kallenn was subpar.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
I do not recommend this doctor
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
We did 3 medicated cycles with clomid and Gonal F with timed intercourse. We had wanted to do IVF right away but we had a bad experience w/ Dr. Kallen, so we moved fertility clinics.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
My insurance covered most but I needed to meet my deductible. I've spent about 3k on testing, 3 medicated cycles monitorring and the medications
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
If PGS testing, Dr. Kallen recommends just one embryo transferred.
0
Doctor
Caleb Kallen
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
7
They [Shady Grove] are well organised and even though they have a big number of patients most of the time their system allows you not to feel like a number. Most of the nurses and technicians are nice, the front desk staff not always. They have certain protocols that if you don't fit in them they would not agree to do IVF with you but would push for IUI which may be a waste of time and money.... She [nurse] was careful and was quick to respond to e-mails and return calls.
+ Read more
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
7
Describe your experience with Shady Grove Fertility.
They are well organised and even though they have a big number of patients most of the time their system allows you not to feel like a number. Most of the nurses and technicians are nice, the front desk staff not always. They have certain protocols that if you don't fit in them they would not agree to do IVF with you but would push for IUI which may be a waste of time and money.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is supportive and shows empathy when you have a miscarriage. Dr. Levens is kind when you have 1 on 1 with him. However, it is hard to find him outside your scheduled consultations and it may take several days for him to return a call. When your case is not very promising he also loses interest to you.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lischa Tolbert)
She was careful and was quick to respond to e-mails and return calls. She was kind and understanding
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is very kind and compassionate if you have losses. He spends time with you and explains things eventhough sometimes I would prefer to know more. However, when your case doesn't anymore look promising, he loses interest and may make you feel abandoned. He doesnot reply his e-mails but will usually call back few days later.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
If you need to talk to him personally in tn the middle of the cycle, you need to push the front desk staff or the nurse for that. Better schedule a specific time if you don't want to miss his call.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I had one IUI with 300 mg Follistim. I had one dominant egg and two smaller. I htink the timing of IUI was not correct as I started ovulating on my own and they did it on the day right after the trigger shot.
7
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IUI
Diagnosis
Male Factor
10
There was one occasion when they forgot to tell us to update our blood work. Unfortunately this did mean we had to miss one IUI cycle until the results were received. ... The clinic in Waldorf [Shady Grove Fertility] is small so they do not do IVF there but they can perform IUI's, sonograms, and blood work. For larger procedure there are several other offices you can go to such as Rockville and Fairfax. The facilities there are also very nice and calming. Everything is always extremely clean and very pleasant. They are also typically quiet and peaceful which is nice. ...
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Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic in Waldorf is small so they do not do IVF there but they can perform IUI's, sonograms, and blood work. For larger procedure there are several other offices you can go to such as Rockville and Fairfax. The facilities there are also very nice and calming. Everything is always extremely clean and very pleasant. They are also typically quiet and peaceful which is nice.
During treatment, were you treated like a number or a human with Sunita Kulshrestha at Shady Grove Fertility?
The staff is incredibly kind. The nurse we have been given is always willing to answer phone calls and emails. They try to work with us in any way they can. The doctor is very honest and always tells us what to expect. She is very sweet and you can tell she cares about her patience's.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alexis Jordan)
Alexis has been wonderful through out this whole process. Every single email I write or phone call I make she responds too. She knows this is a difficult process and never pushes anything on us. Whenever she can she finds a way to find us a discount or coupon towards our medications. There was a time when I was very down and emotional. She told me I could take the time I needed to heal. She also said the team and herself were there to get us through this. She truly a sweet person and we are so lucky she is our nurse!
What specific things went wrong at Shady Grove Fertility?
  • Canceled a cycle due to clinic error
How was your experience with Sunita Kulshrestha at Shady Grove Fertility?
Dr.K is a very knowledgeable and compassionate doctor. Before each procedure she always draws a diagram of what will occur. We like it because we can know what to anticipate. She also explains any possible side effects that could occur during the procedure. She is honest but very reassuring and positive regarding any of the procedures. Lastly, the best thing is she always welcomes you with a smile. She is extremely kind and always makes you feel like you are her only patient.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha at Shady Grove Fertility?
Make sure to book your appointments well in advance. She is very popular and can get booked up quickly.
Describe the protocols Sunita Kulshrestha used in your cycles at Shady Grove Fertility and their degree of success.
My husband suffers from male factor infertility. Dr. K recommended he take vitamins (conception XR Theralogix). The vitamins helped increase his semen sample and give it a thinner viscosity. His numbers did rise which was great. She recommended natural cycle IUI treatments. We did 5 IUI cycles all of which failed. She gave us the option to try IVF right after the 5th one but we asked to do a 6th cycle. She complied but unfortunately it did not take. Now we are working towards IVF treatments. I have been put on birth control to prevent any abscess growths on my ovaries.
Describe the costs associated with your care under Sunita Kulshrestha at Shady Grove Fertility.
Each IUI was around $300. For IVF we qualified for one of their 50/50 programs. We get up to 6 cycles from this program. However, if at any time we decide to stop treatments the procedure does not work we will receive our money back. The medications are not included in this procedures. The nurse gave us to different pharmacies which happen to be rivals. They also helped us get discounts for the medications required.
Describe Sunita Kulshrestha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We are going to try for a single embryo transfer which I am comfortable with.
10
Doctor
Sunita Kulshrestha
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Waldorf
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
Everybody [Shady Grove Fertility] that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff.
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Age
38
Treated
2018
Success with this Doc
?
Race
European, Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic has an amazing clinicals. Everybody that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff. Everybody I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or know exactly what you’re paying for so you can catch errands and get them corrected. Do not be afraid to make a little noise to get the response that you need from the billing and financial department. Dealing with them is a pain but more than worth it to have the clinical staff on my side.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Dr. Martin and his nursing staff are truly the best thing that I could have by my side during this process. He was always very calm, patient and explain things in times that I could understand. He never rushed our visit and always gave me the chance to ask questions. When my second embryo transfer resulted in a missed miscarriage Dr. Martin’s office staff reach out to me throughout the entire process And I was also shocked that he personally called me at least three times just to check on how I was doing mentally as well as physically. It was the most comforting feeling ever to know that I was not alone from a clinical perspective and even as human beings.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Dancer)
Dr. Martin’s nurse Debbie, is like a ray of sunshine. She was always feed it to hold my hand, get me through the hard times and explain things to me. They were times that she would be off for the day but would still make sure to call me with my results because she wanted to be the one to provide them to me. You can tell that she has a genuine caring and compassionate spirit for her patients and it shows in everything that she does.
How was your experience with Ryan Martin at Shady Grove Fertility?
As I have said in previous chances, Dr. Martin MD as a clinician is far more than I could ever expect from my doctor. I wish more doctors were like him. Whenever he saw that I was getting down in the process he will try to make sure to get me to laugh or smile and remind me that keeping a positive mindset is a big part of the process. He seem to always be involved in my care even after I was realeased from the clinic after my pregnancy. From the very first consultation when I met him and he sat down and drew a diagram out of what my care plan would look like to make sure that I understood everything that was going to happen to me I had a great feeling about him. Even after my husband’s job has relocate from Pennsylvania to New York three hours away I went to consultations with other doctors and did not find anyone that I felt transferring my care too and now decide to drive three hours each way to see him because I believe that much in him.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Do not be afraid to ask questions. He will answer every question and to him none are stupid questions. Give him the chance to allow you to feel comfortable
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
For my first egg retrieval Dr. Martin placed me on an antagonist protocol. The reason we needed to seek IVF help was my husband suffers from male factor in fertility. Otherwise I have three healthy children from my previous marriage and no history of any issues conceiving. He explained to me that we would have to use IVF with AC because my current husband‘s phone had to be surgically retrieve. During my first egg retrieval we used an hCG trigger however it caused me to overstimulate so now in my second egg retrieval cycle we are using a little brown sugar instead. After our miscarriage when we weren’t sure if we should proceed with IVF Dr. Martin explained that he felt we still had a chance because my body has proven that knows what to do in regard to my uterus, we just need a good embryo to implant. He said he felt as though the sperm was not a huge issue because we were able to get 3 embryos to blastocyst stage and highly recommended that this next cycle we utilize PGS testing to give ourselves the best cancelled of implanting a good embryo.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
When I lived in Pennsylvania morning monitoring appointments when that hard for me. Once I move to New York however monitoring between 7 and 9 AM was a little more difficult to get to considering I was driving three hours each way to get the air. One time I arrived after 10 AM but I was able to drive to the Chesterbrook facility and still see my doctor as he was there that afternoon. They understood my trip and we’re more than willing to help accommodate.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I don’t recall as my insurance covered everything except genetic testing. PGS testing is $3400
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For my first transfer we only transfer the one embryo. My second transfer was two embryos because we only had to laugh and Dr. Martin MD is open to discussing this with me. I told him that my insurance only allows us three chances and I would rather him play at two and still have one more chance laughed to go through another egg retrieval. He helped me weigh all the options and was open to my feelings and agreed to transfer two embryos in the second transfer. I love that we came to that decision together
10
Doctor
Ryan Martin
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
31
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Male Factor
0
We had a surgery scheduled and out of the blue it was rescheduled and they [Shady Grove Fertility- Towson] didn't tell us. We called the nurse to find out results from another test and that's when we found out the surgery was rescheduled. At the time of that call, the nurse didn't have the results but said she would have the results by 2pm so we could see if we needed to have the surgery or not. The deadline that day was 4pm to pay for the surgery. 2pm rolled around and we waited and waited, but we didn't have a call. So we called the clinic and no one was able to help us. They said we could transfer you to the nurse and they did that, but the nurse didn't pick up. At 3:50 we decided to go ahead and pay for the surgery and around 5pm we got a call from the nurse with our results. We were very upset and stressed with our experience and didn't even want to talk with the nurse after that.
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Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Male Factor
0
Describe your experience with Shady Grove Fertility.
The clinic is very clean and well kept. The sectaries are very nice and will call you to remind you about an upcoming appointment. The staff and doctors are friendly to everyone they first meet. Some doctors are pushy and want to tell you what needs to be done without discussing all of your options for. I would talk to every doctor and see how you feel with each one before selecting this clinic to be your clinic. My wife and I read the reviews for other clinics in our area and then we stumbled upon this clinic and after reading the reviews we decided to try this clinic out. After going to this clinic for awhile, my wife and I wish that we chose a different clinic. The reason we didn't leave is because my wife and I felt that we had invested a lot of our time into this clinic and didn't want to have to start over from scratch. I would definitely recommend to everyone to do your research before choosing the right clinic for you and your partner.
During treatment, were you treated like a number or a human with Cigdem (Cori) Tanrikut at Shady Grove Fertility?
The Doctor explained to me what was wrong with me and the different ways we could try to resolve the issue or get a better result to do IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Pattiann)
The nurse was not good at communicating with us on the results of our tests. There was one instance when my surgery was rescheduled for the next Thursday and we did a Semen Analysis on the Friday before and didn't find out till the last minute it didn't have any results. We had t pay for the surgery on that Friday and no one would give us any answers so we just figured there were no results and paid for the surgery out of our pocket.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Cigdem (Cori) Tanrikut at Shady Grove Fertility?
Cigdem Tanrikut broke down the different treatments and what the possible effects could be for each route I took. She was very nice and polite and not pushy at all of my appointments. I would recommend her to my friends if they were going through the same issue I have.
What's one piece of advice would you give a prospective patient of Cigdem (Cori) Tanrikut at Shady Grove Fertility?
Don't stress about the small things. Just follow the course and hope for the best results.
Describe the protocols Cigdem (Cori) Tanrikut used in your cycles at Shady Grove Fertility and their degree of success.
Dr Tanrikut put me on testosterone pills for one month and had me take another blood test to see if my testosterone levels went up and they did. She had me take those same pills for another three months and during those three months, I went in for a Semen Analysis twice in Rockville and once in Annapolis. After those analysis were inconclusive, I had a surgery done called a micro testie.
Describe the costs associated with your care under Cigdem (Cori) Tanrikut at Shady Grove Fertility.
I don't remember
8
Doctor
Cigdem (Cori) Tanrikut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34
Treated
2018
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor
9
As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system... Mindy [a nurse] was phenomenal. She always called me back within 24 hours, she would let me blabber away on the phone about my fears, doubts or excitement of a recent step in the treatment process. She provides detailed protocols and follow up phone calls to make sure I’m doing well with the next step.As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system...
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Age
34
Treated
2018
Success with this Doc
No
Race
European, Black or African-American, Native American, Other
Income
$200K - $499K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
SGF treated me like a number. It was a cattle call every morning for monitoring. When we went in for my retrieval they asked my husband for his sperm sample, and shocked we advised they’ve had it in their lab for 2 years!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr Bromer always spoke with me directly only on the important matters. He would even wait while I conferences my husband in on a call and spent as much time as we needed on the phone answering questions. Much more occurred between the important phone calls, and our experience is a little tainted about how the clinic staff treated me like a number.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Mindy Cotrell)
Mindy was phenomenal. She always called me back within 24 hours, she would let me blabber away on the phone about my fears, doubts or excitement of a recent step in the treatment process. She provides detailed protocols and follow up phone calls to make sure I’m doing well with the next step.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to inform you of changes in protocol
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr Bromer is an incredibly honest, understanding, truthful, scientific clinician. I wanted less fluff and more fact for the IVF process and he gave us just that. As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system, but when planning out our IVF protocol he heard everything we wanted, gave us all our options, and even when we said we eventually wanted to transfer two embryos in pursuit of twins he said “I would strongly recommend against that but we’ll do what you want. IVF has higher success rates nowadays than historically, it’ll be healthier for you and your baby if you transfer just one.” When monitoring discovered a cyst he called me personally to discuss the details, importance and impact of the suggested immediate aspiration. Even the day after my retrieval with a different doctor, my pain was unfathomable and he jumped into my emergency appointment to ensure no internal bleeding, ovarian twisting or unintentional rupture had taken place, when usually it was only myself, the ultrasound tech and a random nurse in my appointments. Even during this opiod crisis he didn’t say “it’s really unusual you to be hurting like this, just go home and rest.” He made sure I was safe and comfortable during my recovery, gave me a small prescription of a higher dose pain killer which finally enabled me to sit and sleep, and I returned to a normal state of post retrieval pain 2 days later without completing the prescription. Just today when one of our two embryos returned with a mosaic abnormality he spent 25 minutes on the phone with my husband and I going through every angle and potential outcome of whether or not to transfer it.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Don’t expect warm and fuzzies. He is kind, but he is a good doctor who’s main interest seems to be in the science behind getting and keeping a woman pregnant, not hand holding or coddling through the process.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Infertility is not biologically my problem, so the preexams confirmed all was right with my body. I presume the treatment plan was laid out as it would be for any standard patient. During Stims a cyst on my ovary was discovered, something new to me, and Dr Bromer called me to explain exactly how and why it would halt the IVF treatment and how important it was to have it removed right away. Apparently birth control, which I hadn’t taken in over 5 years, now (or maybe always?) made me develop an ovarian cyst. He advised the medications to stimulate my ovary and follicle growth would also make the cyst grow. My estrogen level was at 90 when it should’ve been 30-50. I can’t remember why the cyst would negatively impact the treatment but Dr Bromer did state if I didn’t get the cyst removed TOMORROW we could start Stims until the next month and hopefully the cyst would go down by then.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Cattle call line around the corner. Toward the end, one nurse/tech would holler into the waiting room “make sure you empty your bladder before your ultrasound!”
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
$24,000 for the IVF shared risk program, right now almost $5,000 for medications. The bill for the cyst aspiration hasn’t come in yet.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My husband and I wanted twins out of this expense, invasive process. Dr Bromer strongly advised against it as twins can be more taxing on mom and the other fetus during pregnancy, and having one newborn is harder than two. At the end of this first round we only have one quality embryo to transfer anyway, but he did detail with us the potential outcomes, both best and worst case scenario, if we transferred the abnormal embryo. I figured if it miscarries, no big deal. He advised; if it miscarries a subsequent DNC may damage the other healthy fetus. I didn’t even think of that, I more so thought it would just drop out of me.
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
21
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Most weaknesses are just small inconveniences such as location and parking situation. In my opinion their main weakness is that the receptionist fails to answer and return phone calls. In person she is very unfriendly. The clinical staff at Shady Grove is absolutely wonderful...The financial counselor is thorough in explaining what is covered by insurance and what is owed. They offer a generous 25% off discount for military families
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Age
21
Treated
2018
Success with this Doc
?
Race
European, Native American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Shady Grove Fertility.
The clinic has more strengths than weaknesses for sure. Most weaknesses are just small inconveniences such as location and parking situation. In my opinion their main weakness is that the receptionist fails to answer and return phone calls. In person she is very unfriendly. The clinical staff at Shady Grove is absolutely wonderful. They go above and beyond to satisfy patient needs. They even provide visuals to help further understand procedures. The financial counselor is thorough in explaining what is covered by insurance and what is owed. They offer a generous 25% off discount for military families, and a 5%-25% off discount for qualifying patients who make under 95k per year. Overall i’m high Satisfied.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
I know what it’s like to feel like a number, I was treated as such by previous doctors who refused to provide further treatment for me... but when I met Dr. Nair she showed me true kindness and compassion. She is honest, knowledgeable, and most importantly she gave me hope.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Olga Mejia)
Our nurse was very organized and informative. She made sure we were satisfied and understood our treatment plan.
How was your experience with Anitha Nair at Shady Grove Fertility?
When Dr. Nair first introduced herself to my husband and I she approached us with a welcoming voice and a kind smile. She made us feel comfortable and patiently listened to everything we had to say. Dr Nair showed empathy and compassion when I opened up to her about our previous miscarriages. She was honest and thorough when explaining our options and let us feel in control of our treatment plan. Dr Nair worked together with us as a team and assured we were comfortable in our decision making process. Overall Dr. Nair has many strengths and as far as I have seen she has not shown any weaknesses.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
I highly recommend seeing Dr. Nair. She is everything we have been looking for in a doctor. There aren’t many like her.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Dr Nair suggested that while taking clomid if I produced too many mature eggs that cycle I should not go through with IUI and take the chance conceiving multiples of 3 or more due to the increased risks of preterm labor and low birthweight.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
Initial consultation along with diagnostics was covered by Tricare. (No copay or deductible) otherwise consultation is $175. IUI costs $1,800. Clomid $100-$500. 25% off Military discount. IVF $10-$15k.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Nair suggested transferring no more than 2 embryos.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
30
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
7
We never heard back from the nurse until we got a phone call from our financial counselor telling us that we had to pay same day or our date/surgery wouldn’t happen. ... The clinic [Shady Grove Fertility] was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc. ...
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Age
30
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor
7
Describe your experience with Shady Grove Fertility.
The clinic was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
He was friendly enough but has an experience where he was 30 minutes late to appointment and hadn’t reviewed updated tests prior to speaking with us so seemed unprepared for our appt.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
Nurse was responsive but didn’t seem to fully communicate all the information between us and other doctors. Was good if we pressed for information or answers.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Gilbert Mottla at Shady Grove Fertility?
On first consultation he made observations based off of questions, frequency and regularity of period etc and without further testing speculated that our issue was probably irregular ovulation. Said that cloned would probably do the trick. Speculated that testosterone/MFI was probably not an issue by looking at husbands muscle and facial hair. That set hopes and expectations high. Come to find out we have MFI and I am fine. Much longer process than simply taking clinic.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Do research prior to appointment so you know what questions to ask.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
All female diagnostic tests. Then male diagnostic. Husband tested positive for genetic condition which causes azoospermia. Was put on medication to increase testosterone level for three months and then underwent Micro-TESE to retrieve sperm.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
All diagnostics which were mostly covered by insurance for husband and myself totalled about $2K. That included two counsyl genetic carrier tests at $299 each. Surgery for $8500 out of pocket and have not gotten to first IVF cycle yet.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a
7
Doctor
Gilbert Mottla
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
40
Treated
2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage
5
[Shady Grove] Strengths: multiple locations; beautiful facilities; IVF costs slightly cheaper than some of the other options; large staff; up-to-date equipment and procedures; wellness center (providing nutrition, counseling, and acupuncture); talented doctors, nurses, embryologists, etc; shared risk program. Weaknesses: their size can make them come across as impersonable, the nurses have so many patients that they can get information wrong; before the new facility in Fairfax
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Age
40
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage
5
Describe your experience with Shady Grove Fertility.
Strengths: multiple locations; beautiful facilities; IVF costs slightly cheaper than some of the other options; large staff; up-to-date equipment and procedures; wellness center (providing nutrition, counseling, and acupuncture); talented doctors, nurses, embryologists, etc; shared risk program. Weaknesses: their size can make them come across as impersonable, the nurses have so many patients that they can get information wrong; before the new facility in Fairfax, all of my procedures were done by doctors other than mine. We also think it is important to note that at the time of our contract signing, the shared risk was only for those 38 and younger, making me at 39 ineligible to participate. Three weeks after treatment began, they updated the program to include 39-40, but did not make us aware of the upcoming changes.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Our in-person discussions/interactions as well as phone calls with Doctor Levens were always very friendly, informative and in depth; however, our interactions with nurses and office staff often left us feeling frustrated and neglected.
Describe your experience with your nurse at Shady Grove Fertility.
Most of the nurses I came in contact with were very capable, helpful, and compassionate, but there were several mishaps that made the process much more stressful than we hoped for. I had two primary nurses during my care. The first nurse was very personable but we had several instances where I had to correct her or ask for more detailed information on protocol. It could also be frustrating getting an answer from her in a timely manner because she was out of the office quite frequently. Eventually she left the company for another position. The second nurse was definitely better at getting back to us and helping us to feel looked after; however, there were still times we still felt like the amount of money we were paying didn't match the service we received. One of the biggest mishaps that we think is important to share was during the embryo development stage of our second cycle. The team had decided to push our embryos to day 7 because they were right on the edge of the blastocyst stage. On day 7 we waited the entire day to hear our results, holding out hope that no answer could be a good thing. By 4:00pm we finally had to call the after hour line because no one had called us. The after hours nurse called back and said that Dr. Levens had wanted to call us personally but that she could give us the results. She then proceeded to tell us that our embryos had stalled in their progression and had been discarded. When I told her we had waited all day by the phone, she replied, "Really?" So after waiting all day we heard the most devastating news we could hear from someone we didn't know and who didn't seem to grasp the gravity of the situation. Dr. Levens called back very quickly after that and apologized profusely; however, we can't help but feel we were misused. We understand that there were good intentions but feel it was a very insensitive thing to put us through.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is always very thoughtful in his approach. He explains everything as thoroughly and simply as he can and also takes the time to answer any questions. He keeps up with all of the latest research and gives his honest opinions about IVF treatments. We were slightly disappointed that he was so focused on the medicine side of things and didn't entertain any thoughts we had on a more holistic approach. Though he wasn't involved in all of our procedures, due to scheduling constraints, he was thoughtful enough to call afterwards. However, the calls usually came later in the evening, and if you missed one the only number given was the general office number, which made getting a hold of him frustrating. When our last cycle failed he set aside adequate time so that he could be sure to answer all of our questions and let us grieve. The only fault we found with this session was that he assured us that I had responded well to the updated protocol when we actually retrieved fewer eggs than the first cycle. When I asked what he would do with a third cycle, he responded that he would go back to the initial protocol and push the trigger medication at the end. This made us feel that the protocol didn't actually do what he had hoped, and it almost felt as though he was trying to save face.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Do your research and go in with questions. Make sure you find out everything that you need and want to know.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist - Vivelle Protocol. No birth control pills due to my Factor V Leiden's (heterozygote) disorder. Priming cycle: Vivelle patch, ganirelix First cycle: Follistim and Menopur; Pregnyl for "Trigger"; Zithromax taken day before retrieval; Progesterone in oil taken pre-transfer. This resulted in 10 retrieved eggs, 6 mature, 5 fertilized, 1 embryo. Embryo was biopsied for pre-genetic screening and came back normal. Embryo resulted in a chemical pregnancy. Second cycle: Gonal F, Menopur, and microdose Lupron (to hopefully aid in producing more eggs); Pregnyl for "Trigger"; Zithromax taken day before retrieval; This resulted in 6 retrieved eggs, 5 mature, 5 fertilized, 0 embryos. Dr. Levens commented that several of the follicles didn't have viable eggs to retrieve which is why if he did a third cycle he would attempt to push the trigger harder with Pregnyl as well as Microdose Lupron.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
Because I was 39, I was ineligible for their shared-risk program. Our insurance doesn't cover infertility so we paid everything out of pocket. Precycle costs (hysterosalpingogram, sperm testing, genetic testing, blood hormone tests, etc): At least $2,000 2 cycles, unlimited transfers: $18,500 (we only had 1 transfer) $5,000 PGS for up to 6 embryos (we only tested 1 embryo) Sedated transfer: $500 Discounted medications for 2 cycles around $12,000
7
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34
Treated
2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
9
[Shady Grove Fertility - Rockville is a] Great facility. It is clean and new-looking. I have never once gotten the medical heeby-jeebies from any of our treatments. They even have a pharmacy on location. The services they offer are all able to be handled in one place. It is great that both my care and my husband's care is able to be addressed in one location. It works like a well oiled machine without having the mass produced factory vibe.
+ Read more
Age
34
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
Great facility. It is clean and new-looking. I have never once gotten the medical heeby-jeebies from any of our treatments. They even have a pharmacy on location. The services they offer are all able to be handled in one place. It is great that both my care and my husband's care is able to be addressed in one location. It works like a well oiled machine without having the mass produced factory vibe.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is our end-game. We have male factor infertility and were referred to Shady Grove's reproductive urologist. After Dr. Doyle identified that our issue was male factor and referred us, it was unfortunately made clear that we would be on the long road. My husband's treatment will be about a year long from start until finish, and only then will Dr. Doyle and IVF/ICSI be on the table, but what makes Dr. Doyle so great is that he is on board for every milestone we go through with the RU. In fact, during my husband's treatment often the RU will leave voicemails for my husband and will not try to contact me (grrr) and Dr. Doyle will follow up with me when he sees the results even though he was not involved in the treatment. It makes me so confident that once we are eligible for IVF Dr. Doyle will be our champion. We are so thankful to have him be a part of this whole journey, and we are lucky that he is dedicated enough to care about our treatment even when he is not directly involved.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alana)
Informative, thorough, good communicator, caring, effective, teammate
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is the most caring and attentive doctor I have ever met, not just fertility wise. His knowledge and compassion are so greatly valued during this difficult time. Dr.Doyle makes my husband and me feel respected, heard, and cared for. He is honest and proactive. I truly feel that he is able to help us and that he is rooting for us.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Infertility is so hard. Ask questions and kindly address your concerns. Dr. Doyle is a very good communicator and he will talk through any concern you might have. Speak up.
10
Doctor
Joseph Doyle
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Strength: the staff [Shady Grove Fertility]. Nina, who is at the front desk, makes the world go round. Her positive attitude and smile meant the world to me during my daily morning appointments. Weaknesses: None! We have been so happy with the care we have received. I guess I would say the cost since our insurance isn’t covering it.... [Cost Of Treatment] Shared risk program. ~26k. Covers six rounds (not including meds or certain things) but if all round fail, receive refund of money. Cost included PGS testing.
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Shady Grove Fertility.
Strength: the staff. Nina, who is at the front desk, makes the world go round. Her positive attitude and smile meant the world to me during my daily morning appointments. Weaknesses: None! We have been so happy with the care we have received. I guess I would say the cost since our insurance isn’t covering it.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
From the moment we met Dr. Sasson, we knew he was our guy. He explained all of the medical procedures in a way where we were able to understand them. He reviewed the risks and benefits without making anything seem too easy or too hard. He was straight to the point, but not in an overly blunt way. He drew graphs for us and provided a lot of take home information. He made us feel confident in the decisions we made with him.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki )
Nikki has been wonderful. She is easy to get in touch with and always follows through with what she says she is going to do. She also is extremely compassionate and handled every difficult phone call with grace. She is lovely!!!
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson went above and beyond to keep us educated about the process. His communication was excellent. (He even called to discuss treatment with me when my body wasn’t responding to certain medications to explain the next steps.) I was confident in his treatment decisions and felt that I was in safe hands. He explained everything from start to finish. I never left an appointment feeling unsure what the next step would be.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Trust the process!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
I have PCOS and have quite a few follicles. We started with IUIs. First round- 100mg clomid followed by Gonal F shot and ovidrel trigger. Negative Second Round- 100mg clomid, 150 mg clomid, letrazole with injections. My body wasn’t responding well to the meds. (Too many follicles! They were just eating up the meds with no response!) Negative. Third Round- Clomid and Gonal ans Ovidrel. Negative. IVF embryo retrieval: Gonal F and Menopur. Cetrotide added. Lupron trigger. (Haven’t done transfer yet.)
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
Shared risk program. ~26k. Covers six rounds (not including meds or certain things) but if all round fail, receive refund of money. Cost included PGS testing.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Sasson recommended one embryo transfer based on my age and situation.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

6
Age
35
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
6
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum....Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly.
+ Read more
Age
35
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
6
Describe your experience with Shady Grove Fertility.
Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly. Weaknesses- I felt like a number. There was no personalization or feeling that I was remembered from my last appointment.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jody)
For as busy as the nurses are, Jody did an excellent job of responding to my concerns. Sometimes I’d get an email response and sometimes she would call, either way, I felt like I was able to get answers quickly.
What specific things went wrong at Shady Grove Fertility?
  • Scheduled the wrong procedure
How was your experience with Jason Bromer at Shady Grove Fertility?
He’s very knowledgeable and makes sure you understand what he is saying and that you fully comprehend his treatment plan. That being said, he’s a little odd and I felt slightly uncomfortable the one time he did an ultrasound on me.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Make sure to ask all of the questions you have- he really does do a good job of explaining everything.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
3 cycles of clomid, ovidrel, and preogesterone suppositories. I have PCOS and the clomid was used to stimulate follicle growth and the ovidrel was to ensure I ovulated within a certain timeframe. I’m on the third cycle now, but the first 2 ended up with negative results.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Timed intercourse was 100% by our insurance. We are discussing moving on to IUI next and that cost is $1800.
6
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
27
Treated
2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
5
I have been to 3 different branches of the shady grove and all the woman we have come in contact with were very sweet and happy to help us. From the faces at the front- to taking blood- even the doctors monitoring the follicles! The only weakness I've noticed is how hard it is to get a phone call in to them...Kim has been very helpful. She has given all the information on what is to come and what to expect after.
+ Read more
Age
27
Treated
2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
5
Describe your experience with Shady Grove Fertility.
I have been to 3 different branches of the shady grove and all the woman we have come in contact with were very sweet and happy to help us. From the faces at the front- to taking blood- even the doctors monitoring the follicles! The only weakness I've noticed is how hard it is to get a phone call in to them, but if you saw the line at the 7 am open, you would understand!
During treatment, were you treated like a number or a human with Joseph Osheroff at Shady Grove Fertility?
Dr. explains very by the book on how the treatment should work 'statistically'. " 'Statistically' you should have no reason why you shouldn't get pregnant. " Not very warm or really want to hear when you have had three IUIs that haven't worked.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim Blackwell)
Kim has been very helpful. She has given all the information on what is to come and what to expect after. Even when we were getting discouraged she had called me and told me what she had gone through and gave us different outlooks on the treatments given.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff did not really do any of my procedures or monitoring. We only saw him when it came to an office visit and he did do my last IUI. Part of me believes he did the third IUI to basically say he believed it was done right since they have all failed. It is very discouraging when you get the negatives. I wish it was a little more personal and heartfelt, but Dr. Osheroff is very intelligent when explaining different things.
What's one piece of advice would you give a prospective patient of Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff gives the negative or positive when it comes to results/ next steps. Other than that just depend on your nurse to give you the information you need.
Describe the protocols Joseph Osheroff used in your cycles at Shady Grove Fertility and their degree of success.
I have been prescribed clomid because I am an insulin resistant PCOS, I do not ovulate on my own. First approach was 4 months of clomid with intercourse, all unsuccessful. The IUIs were thought to work because my husband has only a 3% morphology, after the wash he has about 7-10 million usable sperm. We tried 3 months clomid with IUI, all unsuccessful. Dr. said we could continue doing a few more IUIs, but doesn't suggest it.
Describe the costs associated with your care under Joseph Osheroff at Shady Grove Fertility.
My insurance doesn't pay for anything infertility. Had to pay for all testing/ medications (don't remember costs- maybe over $1,000?) IUI was about $2,000 each with medications. ($6,000 total) If we do an IVF it is $15,000 for one procedure and that does not include any storing/ extras.
Describe Joseph Osheroff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. suggested we transfer one or two embryos, but no more because a risk for multiple pregnancies. If we have the option, the more the better-- two would be what we would want for a greater risk to have babies. Growing up you never think to yourself that you would love to have multiples, until you have infertility issues and then you think you can handle anything that is thrown your way!!!!
7
Doctor
Joseph Osheroff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
10
They [Shady Grove] are busy! Make sure if you’re doing ivf make the first appt available All of the staff was good and everyone was knowledgeable and compassionate....First assigned Stefanie Hernandez and she was great! She got a new job and for my frozen transfer I was assigned Danielle bird a She was not good and was not organized and seemed annoyed with me... Be sure to ask about discounts because they have some for the scripts
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
They are busy! Make sure if you’re doing ivf make the first appt available All of the staff was good and everyone was knowledgeable and compassionate. Don’t hesitate to do what they recommend and ask all the questions. Be sure to ask about discounts because they have some for the scripts
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
He was very good about explaining the whole process and gave us options based on our failed cycle with reasons why
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stephanie hernandez)
First assigned Stefanie Hernandez and she was great! She got a new job and for my frozen transfer I was assigned Danielle bird a She was not good and was not organized and seemed annoyed with me
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
He was very good about explaining the process he understood when we didn’t want to use donor sperm yet and came up woth an alternative. He was very good at making us feel like it was not hopeless. He set us up woth urologist to see my husband and gave us positive anecdotes
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
Ask questions because he has the answers and will spend the time needed with you
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
Gonal f and menopur, these were upped very quickly as I was not responding, but once upped I was responding fine. Started ganirelix and then did egg retrieval. Because of my progesterone level the doctor recommended a freeze all and do a frozen transfer. He called personally to tell me that only 2 embryos were made. It was later that one more embryo got made but only 1made it to 6 day blastocyst We then got ready for frozen transfer with estrogen and progesterone injections Frozen transfer did not work
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
My insurance covered 90% but the prescriptions were what was expensive about $11000 total with insurance but my insurance has a 25k lifetime maximum
8
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Baltimore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other, Unexplained
10
The only thing I see as a weakness with Shady Grove is the financial department. Not the counselors but the system itself. At SGF, you have to pay in full before you can actually start your treatment. We did so but keep getting bills saying we owe money for services we have already paid for...Our nurse Jamie is an absolute dream. She is always there to answer the millions of questions I have. She always responds back to me whether it’s through email or a phone call.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Shady Grove Fertility.
The only thing I see as a weakness with Shady Grove is the financial department. Not the counselors but the system itself. At SGF, you have to pay in full before you can actually start your treatment. We did so but keep getting bills saying we owe money for services we have already paid for. I’ve gotten emails saying that my application for ICSI is pending and that I will owe money once approved although we have been approved and I have paid the balance. It’s aggravating when you leave an exam room happy but go to leave and are told you owe money. It’s an ongoing cycle that needs to be fixed. I’ve been told it’s a new system but according to the girls in my Facebook support group, this has been an ongoing issue.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility?
Dr. Roth never treated us like a number. During rough times when our treatment would get pushed back for something, she would call to check up on us. She has called to make sure I was okay when I had a bad reaction to Vicodin and had to go to the hospitalafter the egg retrieval. She cares about her patients.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jamie Dean)
Our nurse Jamie is an absolute dream. She is always there to answer the millions of questions I have. She always responds back to me whether it’s through email or a phone call. She never just calls and hangs up but she always leaves a voicemail if I don’t answer. Everyone at Shady Grove has been accommodating and helpful. Always pleasant. I’ve never had one bad experience there and I’ve been with them for almost a year (in December).
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Lauren Roth at Shady Grove Fertility?
I couldnt have asked for a better doctor. I’ve known quite a few ladies who have gotten treatment at Shady Grove Fertility both at the Frederick office and Rockville office and each lady had a doctor to recommend. Initially, we were paired with Dr. Bromer but had to reschedule which then we were paired with Dr. Roth. From the very beginning, I felt comfortable around her. She fully explained the tratement plan she had for us and answered any questions I had without hesitation. She never seemed annoyed even with her busy schedule. I’ve mentioned before that she has called to check up on us when our treatment would get pushed back or when I had a bad reaction to medication. She has called us to give us good news after our egg retrieval even after our assigned nurse gave us the news. Dr. Roth is a phenomenal doctor who I would recommend (and have) to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility?
Trust in Dr. Roth. She loves what she does for a living and you can see that when she interacts with you. You’re not a number with her. You are (your name) from (city, state) who wants nothing but to start a family or add to an existing family.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility and their degree of success.
I am still undergoing treatment.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility.
We have blue cross blue shield and have 100% coverage after meeting our deductible. We paid what was left of our deductible which was around $2800.we signed up for a synchrony study with requires assisted hatching and ICSI. We were not approved for either of those services so that was out of pocket plus we owed for services before we were approved which was another $3800. Medication has been a breeze and nothing has been over $30 per prescription
Describe Lauren Roth's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No comment. I am in a study that does PGS and ERA testing and only allows for the transfer of 1 embryo.
10
Doctor
Lauren Roth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Other
10
It's hard to put into words the relationship that I developed with Lisa Russell and the entire nursing staff at Shady Grove Chesterbrook...Lisa is first and foremost an excellent nurse who understands the complications of infertility. She was an excellent communicator. It was very rare that I did not hear directly from her if important news had to be shared. On the off chance that another nurse called me and not Lisa, they were always extremely kind and warm in her absence. I felt as though I could call or email Lisa every day and I never felt like I was bothering her. When we suffered devastating miscarriages, she was an emotional support and a friend; yet, she also helped us to understand what was going on.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Other
10
Describe your experience with Shady Grove Fertility.
One of the first things you will notice when you step inside is that the front desk staff is kind and compassionate. This is extremely important to me as I believe approachability begins the minute you walk through the door. The nursing and medical staff is empathetic and wonderful from the person who draws your blood to the people who perform your procedures.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
I came to Dr. Sasson ready to give up on giving birth to a child. We were already going through an adoption home study. I have been struggling with severe pelvic floor problems for many years now and was encouraged to go see Dr. Sasson by a pelvis floor physical therapist. Dr. Sasson treated me like an individual and treated my pain with care, sensitivity and kindness. I was used to feeling scared and ashamed at the doctor but I never felt that way under his care. Our IVF cycles had a few setbacks. My first transfer had to be cancelled a week prior as I ovulated through the medication. I then suffered two miscarriages within a 5 months window. I was devastated and depressed. Dr. Sasson helped us to come up with a plan and to execute that plan to get to the bottom of what was wrong. He cried with us and showed great empathy and warmth over our losses but he never let us lose hope. I chose to follow his advice and I underwent both surgery at the local hospital to potentially correct some pelvic issues and then underwent the ERA procedure to help with the transfer. After several months, we tried again. I am now 15 weeks pregnant and everything is going well. When we left Shady Grove, Dr. Sasson thanked us profusely for trusting him and we all felt very emotional.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lisa Russell )
It's hard to put into words the relationship that I developed with Lisa Russell and the entire nursing staff at Shady Grove Chesterbrook. They became close friends and family and, even now, though we are so thrilled to be expecting a baby, I miss seeing him on a regular basis terribly. Lisa is first and foremost an excellent nurse who understands the complications of infertility. She was an excellent communicator. It was very rare that I did not hear directly from her if important news had to be shared. On the off chance that another nurse called me and not Lisa, they were always extremely kind and warm in her absence. I felt as though I could call or email Lisa every day and I never felt like I was bothering her. When we suffered devastating miscarriages, she was an emotional support and a friend; yet, she also helped us to understand what was going on. When I asked her for an honest opinion, she gave it to me. I always knew what we were doing, where we were going and what the goal was. She celebrated our triumphs and empathized with our tears. On the days when I was scheduled for a procedure, Lisa would always pop back to check on me. In addition to Lisa, there were other extremely caring and loving staff at Shady Grove that always showed us compassion and kindness. Even a simply blood draw was handled with the utmost care and a smile. The nurses and staff that are responsible for the surgical procedures (Rosemary, Erica, Mallory, Jaime etc) are also excellent in every way possible. I still never forget breaking down in tears on the surgical table before I had to undergo a D&C procedure and the nurses gathering around, telling me it was OK to cry and offering me love and support on this most difficult day. The Shady Grove Chesterbrook nursing staff is second to none.
How was your experience with Isaac Sasson at Shady Grove Fertility?
As I shared previously, I came to Dr. Sasson after many years of poor experiences with Doctors due to severe pelvic pain and pelvic floor issues. I had pretty much given up hope even after spending several years in pelvic floor PT. I had tried to reach out to another fertility clinic prior to Shady Grove, and felt immediately like they couldn't be sensitive to my health issues. However, that was not the case with Dr. Sasson. From the first moment we met him, he listened to us and treated us like individuals. He was very careful and sensitive about making sure I felt comfortable at all times. When we experienced devastating setbacks (miscarriages) he grieved with us but didn't let us give up hope. He helped us come up with a plan to diagnose what was going wrong and helped us execute that plan with positive support and empathy. I am now 15 weeks pregnant with a healthy baby and things are going well. It was hard to leave Dr. Sasson as he took such good care of us. He's a loving, kind and wonderful Doctor.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Trust him fully. At the end of the day, we know our own bodies and we need to be our own advocates but we are not the Doctor. When and if setbacks occur, trust that he is going to help you figure out where you go from here. When a plan is given, have the courage to follow it to completion. It's the only reason why we are now expecting our son.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
As a patient with severe pelvic floor problems, I really was not a good candidate for IUI so we went immediately to IVF. We learned quickly that although I had a normal follicle count on my ultrasounds, my follicles did not respond as well to the stimulation drugs. My first cycle, we only retrieved 5 eggs. A dominant follicle had sucked up a lot of the medication on the one side. Out of those 5 eggs, we wound up with 1 normal PGS tested embryo. The transfer was canceled one week prior to the procedure because we found that I ovulated through the delestrogen. I was then put on a different protocol for the next month wherein I had to take Lupron injections first to avoid the ovulation again. This was difficult but we fought through it. The transfer was successful and I became pregnant. We had a healthy heartbeat at 6 and 7 weeks; however, I then started to bleed and we sadly lost the baby shortly thereafter. At the Doctor's suggestion, I went through with a D&C procedure to ensure I would not get an infection. We went through our second egg retrieval a few months later after I healed from the miscarriage. This time, Dr. Sasson chose to start me on an estrogen patch to help prevent a dominant follicle like the time before. He also increased my dosages on the medication in the hope that we could get a few more quality eggs this time. This protocol worked and I had 9 more mature eggs retrieved at the retrieval surgery. Of those 9 mature eggs, 7 of them made it to 5 day blasts. Of those 7, 3 of them tested normal through PGS. We transferred the first of those embroyos (from the second batch) following the same transfer protocol as my first pregnancy. (Lupron injections to prevent ovulation.) Then we started on the del estrogen and the progesterone injections. Unfortunately, this pregnancy also resulted in a very early miscarriage (a chemical) after a positive pregnancy test at home. At this point, Dr. Sasson suggested that I go through the recurrent miscarriage bloodwork so that we could identify why I had now miscarried two PGS tested normal embryos in a row. He also suggested that I schedule a surgery at a local hospital so that we could do a full hysteroscopy and make sure there weren't any other lingering issues with my uterus that might be causing the problem. I went through with this procedure and we learned that, despite my years of pelvic pain, there did not appear to be anything in my uterus that was causing the miscarriages. The endo that was causing my pelvic pain was very deep in my pelvis, likely not a candidate to be ablated and not something that they should likely try to touch. Additionally, at Sasson's suggestion, I went through with the ERA (Endometrial receptivity test) in order to gage if there was an issue with the timing of my transfers. The ERA showed that I was considered "pre-receptive" and Dr. Sasson then adjusted the timing of my next transfer accordingly. Finally, my miscarriage panel bloodworked showed that I tested positive for one of the antibody clotting disorders and I was put in a daily baby aspirin to try and treat it. The panel also showed that I had elevated prolactin that might be contributing to my problems and I was put on Dostinex to attempt to treat this as well prior to transfer. My 3rd transfer (2nd embryo from the second retrieval) occurred after the results of my ERA and after I started the aspirin and Dostinex protocol. I did a lowered Lupron protocol this time to prevent ovulation and then started on my delestrogen injections per usual. We then adjusted the timing of my progesterone injections to match the results of the ERA. This transfer was a success and resulted in a healthy pregnancy. I was released from Shady Grove's care after 10 weeks and I am now under the care of a high risk OB that came highly recommended. I am now 15 weeks pregnant and all is going well.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
We were lucky to be part of the shared risk program for IVF. At the time, I believe the cost for the shared risk portion of the treatment (not including medications or PGS testing) was $21,000. However, if we were going through this treatment now, the cost would be even lower as Shady Grove recently lowered their rates for shared risk.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I believe that had I asked to transfer 2 embryos, Dr. Sasson would have respected my wishes; however, this was not something that I considered doing.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2018
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
Unexplained
10
The nursing staff is so kind and compassionate [at Shady Grove Fertility]. I understand why they are so compassionate, however sometimes I felt like I was being handled with kid’s gloves. Which is not a bad thing at all because some women need that :)...we qualify for Shady Grove’s shared risk program which is very affordable...It is very easy to contact the office and schedule appointments that fit your needs. They have always phoned with reminders of appointments and also send out helpful emails with different tips and success stories from past patients.
+ Read more
Age
29
Treated
2018
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
It is very easy to contact the office and schedule appointments that fit your needs. They have always phoned with reminders of appointments and also send out helpful emails with different tips and success stories from past patients.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Doctor Martin has always made us feel that he has our best interest at heart. He is interested in our lives and is determined to help give us the family we have always dreamed of.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie)
The nursing staff is so kind and compassionate. I understand why they are so compassionate, however sometimes I felt like I was being handled with kid’s gloves. Which is not a bad thing at all because some women need that :)
How was your experience with Ryan Martin at Shady Grove Fertility?
Dr. Martin has always made himself available to us for any questions that we may have. We just finished our IVF consult with him and we feel so confident in our understanding and ability to move forward. I feel very lucky that Dr. Martin doesn’t just see me for my lab values, but treats me as a patient. He is very straight forward but also has an excellent bedside manner.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Believe that he has your best interest in mind and trust his process.
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
I have unexplained infertility. I ovulate on my own with regular cycles and my husband is healthy. We started with clomid plus trigger plus timed intercourse. But clomid overstimulated my ovaries and we ended up switching to femara plus trigger plus timed intercourse. This our fourth and final cycle of timed intercourse. If this cycle fails, we will move onto IVF later in the year.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I am very lucky with the insurance that I have the costs have been minimal. However, IVF is not covered. Luckily we qualify for Shady Grove’s shared risk program which is very affordable.
10
Doctor
Ryan Martin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Warrington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
9
SGF is indeed run like a very efficient machine. It’s not necessarily a great impression at first if you’re looking for warm and personalized attention, but I had pretty big change of heart after my 3rd miscarriage (from a natural pregnancy) and I moved from being lukewarm on IVF treatment to aggressively pursuing it. I did appreciate their efficiency... about $2,500 for PGS testing, and $1400 for acupuncture treatments, approximately $700 for an ERA test (endometrial receptivity biopsy)
+ Read more
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Race
East Asian, South Asian, Middle Eastern
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
SGF is indeed run like a very efficient machine. It’s not necessarily a great impression at first if you’re looking for warm and personalized attention, but I had pretty big change of heart after my 3rd miscarriage (from a natural pregnancy) and I moved from being lukewarm on IVF treatment to aggressively pursuing it. I did appreciate their efficiency.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very helpful although he like all the doctors are very busy. He did call me directly several times to explain things (eg when I was having a likely chemical pregnancy) and he helped to give the basic facts of the matter. I appreciated him laying out the options when things weren’t looking good and offering new tests to find out more info.
How was your experience with Frank Chang at Shady Grove Fertility?
Was appreciative of his calling me directly a few times to discuss treatment options at length. He was also good re: being realistic and managing expectations. On my third FET and last he was really hoping for the best but it turned out not to be and we are not in a whole new IVF cycle, which will be my last.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
I was on Menopur 75 and Gonal F 225 for about 9 days which was a surprisingly short protocol. Triggered on day 10 and retrieval on day 11. I used the HCG trigger instead of the Lupron and there was a specific reason why Dr Chang decided on that but I can’t recall. They retrieved 19 eggs. 10 ended up fertilizing normally but only 3 tested noramally (PGS) without chromosomal abnormalities. All 3 FETa failed. One of the three was a chemical pregnancy.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
$22,500 and an additional $3000 for medicines, about $2,500 for PGS testing, and $1400 for acupuncture treatments, approximately $700 for an ERA test (endometrial receptivity biopsy) Everything was out of pocket. My insurance only paid for infertility testing and diagnostics. The year we decided to start IVF, the US Federal government pulled ALL of the insurance carriers that offer IVF treatment off their benefits offerings.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Yes he really thought I had a high chance of success and we didn’t want twins.
8
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
1 Egg Frozen
Treatment
1 Egg Freezing
Diagnosis
Endometriosis
10
I think the clinic [Shady Grove Fertility- Fair Oaks] could do better with the front desk staff being more attentive, with looking you in the eye and addressing you as soon as you reach the counter. There was one woman who was very kind when greeting patients, but some of the others were not as friendly as they ought to be.... I paid $9,000 for the retrieval, monitoring, egg storage for 5 years and fees. I then also paid around $7,000 for medications for a total of $16,000.
+ Read more
Age
36
Treated
2018
Success with this Doc
1 Egg Frozen
Race
East Asian
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Endometriosis
10
Describe your experience with Shady Grove Fertility.
I think the clinic could do better with the front desk staff being more attentive, with looking you in the eye and addressing you as soon as you reach the counter. There was one woman who was very kind when greeting patients, but some of the others were not as friendly as they ought to be. Same with the women who draw blood. I absolutely loved India but the other tech wasn't as warm. The clinic's strength is their proven reputation and their ability to be the leader in fertility treatments. I think with scaling such a business, SGF just needs to keep maintaining the quality of interaction between patient and provider.
During treatment, were you treated like a number or a human with Stephen Greenhouse at Shady Grove Fertility?
At any fertility clinic, its easy to feel like a number. Because there were so many people in and out for bloodwork and ultrasound, its easy to think you're rushed but you're not. You have the opportunity to ask as many questions as needed and interject however many times you want. I never felt as that other many other patients around me affected my experience. If anything, it comforted me to know that others are going through a similar journey.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Anne Miller)
Anne Miller was great. She always responded timely to my needs. Jennifer Butler-Symonds was also incredible amazing. She gave me all the information I needed, even when I was confused or felt like a basketcase and was worried about everything. She also met with me when I came into the office, to give me extra needles because I ran out. I loved my interactions with Jennifer. It helped tremendously during such a stressful time as this.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
Dr. Greenhouse was always so gracious to me. After a significant number of days on stims, my follicle count was very low and we risked not getting any eggs at all. Dr Greenhouse sat down with me to let me know what my options were - and told me he'd support me with either option I decided. He was compassionate and I appreciated that very much. I have met other Doctors who were "to the point" and not as "warm" - I am so glad that I was treated by Dr. Greenhouse and not someone else with poor bedside manner.
What's one piece of advice would you give a prospective patient of Stephen Greenhouse at Shady Grove Fertility?
If you're seeing Dr. Greenhouse, you are in good hands. He's a great doctor and very skilled. Ask all the questions you need - he was very patient and throurough with my list of questions.
Describe the protocols Stephen Greenhouse used in your cycles at Shady Grove Fertility and their degree of success.
I have .3 AMH and endometriosis. We started off with 150 Menopur with 450 Gonal F. After a few days, we increased the Menopur to 225 and then added Cetrotide in the mix. Trigger shot was Novarel. They saw 3 follicles, a 19.5, 17.1 and 11.8 but unfortunately, I think the big one got to big and the small one was undetectable. I came out with only 1 egg retrieved. But that one egg was mature. Thank God.
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
I paid $9,000 for the retrieval, monitoring, egg storage for 5 years and fees. I then also paid around $7,000 for medications for a total of $16,000.
Describe Stephen Greenhouse's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was only treated for egg freezing so those options were not needed.
10
Doctor
Stephen Greenhouse
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fair Oaks
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF, Donor Eggs
Diagnosis
Other, Unexplained
10
Very modern, professional, clean. Has their process down. At the beginning of the process, Shady Grove set you up for a coordinator for financial, embryo, office, nurse- all parties which specialized in their reapected areas to help you to navigate when the process starts....She’ll [nurse] answer questions, has patience, you are able to contact her via email or phone and always returns call/email same day.
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF, Donor Eggs
Diagnosis
Other, Unexplained
10
Describe your experience with Shady Grove Fertility.
Very modern, professional, clean. Has their process down. At the beginning of the process, Shady Grove set you up for a coordinator for financial, embryo, office, nurse- all parties which specialized in their reapected areas to help you to navigate when the process starts.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Like a human bc show they care. Communicated. Easy to get a hold of my nurse or doctor. Took time with me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian Oseni)
She’ll answer questions, has patience, you are able to contact her via email or phone and always returns call/email same day.
How was your experience with Eric Levens at Shady Grove Fertility?
I am in Virginia Beach. I go to the Rockville, Maryland location for treatments. Dr. Levens was at this location when I first started treatments but has moved. Although my treatments are remote, I still can call him anytime I have any questions. He calls and checks in on me to see if I have any questions. I monitor outside of Shady Grove but when we were pregnant last and was having heavy bleeding. Dr. Levens asked we go to his clinic so he can personally do our sonogram. I am happy with Dr. Levens. He is a great doctor. Too bad he is not in Virginia Beach. Shady Grove is worth the travel.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Do research and trust the process.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We started with progesterone vaginal inserts and progesterone injections. Then, we moved to progesterone injections and was able to have implantation. As for estrogen, we started we just injections, second cycle we added estrogen vaginal inserts twice a day and now, inserts are up to three times a day. The change to estrogen have increase the uterine lining before implantation and increase of progesterone injections dosage have decrease bleeding after transfer.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
$25,000 donor egg, risk share program.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Doctor was very careful about the amt of embryo we can transfer. He educated us to the possible risk for the baby and mom with multiple embryos. The 1st cycle, we transfer one. The 2nd cycle, two embryos bc we asked. I am glad although he prefers one embryo because we asked for two, he was open to our decision.
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
42
Treated
2018
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
To be honest, it was a bumpy start with our nurse [at Shady Grove]. She's very kind and compassionate, but having worked with another nurse before, we could see that she was not as thorough in giving instructions. There's been much improvement since those initial hiccups, but we still ask for clarification on occasion...SGF handles monitoring appointments like a well-oiled machine. They do a great job from start to finish.
+ Read more
Age
42
Treated
2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove takes great effort to create an environment with compassionate professional care from the front desk folks that greet you at check-in to the medical staff passed in the halls to even how the waiting space is broken up so you don't walk into a massive open waiting room akin to visiting the DMV. When you're having a tough day as many of us do in this process, those things are comforting. We've been with Shady Grove through three IVF cycles and the one area of weakness is the Financial Services team. The Finance team has high turnover, doesn't always lay out costs clearly and at times may take days to respond to your call or message. That said, they are still pleasant to work with. I would suggest doing most communication on finances via email so you have records.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
While the day to day instructions and details are conveyed by our nurse, Dr. Chang is usually available for questions if requested and called us directly if there was significant news (good or bad). During those calls, he always asked how am I doing--all of which made us feel like our case mattered.
Describe your experience with your nurse at Shady Grove Fertility.
To be honest, it was a bumpy start with our nurse. She's very kind and compassionate, but having worked with another nurse before, we could see that she was not as thorough in giving instructions. There's been much improvement since those initial hiccups, but we still ask for clarification on occasion.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang is pleasant, knowledgeable, honest and an empathetic listener. He seems fully aware of the physical and financial challenges patients often experience. He is slightly hopeful while remaining candid. He also doesn't try to push us in a direction we don't want.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
SGF handles monitoring appointments like a well-oiled machine. They do a great job from start to finish.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
Two cycles of IVF with PGS testing: $21,500 plus the cost of meds which adds an additional $5,000-$7,500 per cycle.
9
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
SGF does use a cookie cutter approach for their protocols. Nothing is outside of the box. SGF is a large clinic, but we didn't really ever feel like we are just a number there. The Fairfax office was great!... There are many options at SGF and they use "global" fees, which is nice because monitoring is included in this. They have a single cycle package, and multi-cycle package, and a shared risk program.... Sarah our IVF coordinator was great.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
SGF does use a cookie cutter approach for their protocols. Nothing is outside of the box. SGF is a large clinic, but we didn't really ever feel like we are just a number there. The Fairfax office was great!
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is very personal and caring. If you have any questions about why he is doing something, just ask, he will explain it in detail. SGF sees a lot of patients and yet the care still feels personal.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah)
Sarah our IVF coordinator was great. She replies to emails and calls very promptly and gets to the point. The monitoring in the morning was fairly orgainized and quick. There were a few hiccups but nothing major at all.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is a great doctor who is to the point, yet in a caring way, and has a background in research. We never felt like he didn't know what he was doing. He called us a few times during the stimulation phase of our cycle to give us updates, or see if we had any questions.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Make a list of questions, discuss any doubts you have with Dr. Levens.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Levens started us on the protocol we wanted. During the stimualtions he adjusted the dosages as needed. In general SGF does not really do out of the box protocols, they do take a more cookie cutter type approach for protocols. However, this doesn't mean it can't work.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Well run - a few hiccups but nothing to complain about.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
There are many options at SGF and they use "global" fees, which is nice because monitoring is included in this. They have a single cycle package, and multi-cycle package, and a shared risk program.
10
Doctor
Eric Levens
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Eric Levens at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
45 - 47
Treated
2016 - 2018
Success with this Doc
?
Treatment
1 Egg Freezing
Diagnosis
Uterine Fibroids
8
Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances....The entire nursing staff was always very kind. I felt very comfortable and welcome....I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.
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Age
45 - 47
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Egg Freezing
Diagnosis
Uterine Fibroids
8
Describe your experience with Shady Grove Fertility.
Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Andrea was extremely kind and really took the time to explain everything, including things that were not necessarily in her scope of expertise (financing). She was very patient and really explored all options with me. In addition, she was very honest.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: first nurse is no longer there)
The entire nursing staff was always very kind. I felt very comfortable and welcome.
How was your experience with Andrea Reh at Shady Grove Fertility?
Andrea was very thorough in exploring all of my options. As a single woman, she was supportive of my journey. I never felt worried about doing this alone. Andrea never made me feel like she was rushing. In fact, when I apologized for asking so many questions, she told me that it was her job and to ask her everything I needed to. In addition, I was told to contact her with further questions. She encouraged me to keep all of my options open and explore all possibilities. Each time I go, Andrea makes me feel that I matter and am not just another number.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
That she is very nice and thorough - don't hesitate to ask her any questions.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I had fibroid surgery while I was under Andrea's care. I had all of the testing done to assess readiness for IVF. My treatment was pause in order to secure proper financing. We discussed transferring my eggs from NY, using egg donors, and using sperm donors.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
I was able to use insurance only for the fibroid surgery. Everything else has been out of pocket - my insurance does not cover anything. I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.
9
Doctor
Andrea Reh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Ask this reviewer a question about their experience with Andrea Reh at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IVF
Diagnosis
9
It [Shady Grove-Rockville] is a pretty well-oiled machine. There are so many women (and men) that attend the clinic daily for a multitude of reasons and all are taken care of. There were a few times when I knew that during morning monitoring I needed to follow a certain protocol, as delineated by my nurse, however it was not written in the system and they were unable to reach her because it was before 9 am. I had to turn around and go back which was an inconvenience but not the end of the world.
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Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Shady Grove Fertility.
It is a pretty well-oiled machine. There are so many women (and men) that attend the clinic daily for a multitude of reasons and all are taken care of. There were a few times when I knew that during morning monitoring I needed to follow a certain protocol, as delineated by my nurse, however it was not written in the system and they were unable to reach her because it was before 9 am. I had to turn around and go back which was an inconvenience but not the end of the world.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
There were times when Dr. Levy called me and helped me understand the process and there were other times where I felt that he could have been talking to anyone and lacked the proper bedside manner.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nicole Astorga)
She was available by phone and email and usually got back to us within 24 hours, on rare occasions, it took longer. She tried her best to explain everything she understood and managed our case as much as she was able. She answered all questions and was always friendly.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Scheduled the wrong procedure
How was your experience with Michael Levy at Shady Grove Fertility?
He is so knowledgeable and it was clear from the minute we walked into his office that we were in good hands, medically. I never once wavered in his approach toward our treatment and had full faith in his ability to guide us through these murky waters. Simultaneously, my husband and I felt that he often rushed us off the phone, was not as compassionate as we had imagined he'd be, and was somewhat cavalier about our setbacks when we were visibly struggling.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
Know that you will be in very good medical care and look for other members of his team (or your own team of family and friends) to lean on for emotional support.
Describe the costs associated with your care under Michael Levy at Shady Grove Fertility.
We have spent around 40K thus far for IVF treatment (not including medication)
Describe Michael Levy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He told us that since I was under 39/40 he believed in singleton pregnancies as they are less high-risk in nature.
8
Doctor
Michael Levy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Michael Levy at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

7