Verified
This patient has provided documentation of treatment at this clinic.
2018 - 2019, Unknown Success
8
9
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During appointments, Dr. McKeeby takes plenty of time to explain the diagnosis and the recommended treatment plan. He never makes you feel rushed and always answers all of our questions. He has offered to meet with us beyond our “normal” follow up appointments (if we needed) and has squeezed us in multiple times to keep the process moving forward. When we see him at the office during monitoring appointments he always acknowledges us and often comes to say hi and see how everything is going.
Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby displays a great deal of experience and knowledge. He thoroughly answers all questions and provides examples (and drawings!) to make sure we understand and feel comfortable. Early on in our treatment, Dr. McKeeby built a more personal relationship with us and tried to relate to us about things we had in common, which was helpful in building an overall positive rapport. We’ve had ups and downs so far in our treatment, and Dr. McKeeby has had to communicate difficult or disappointing news to us on multiple occasions. Although sometimes he can be very blunt/direct, he recognizes when we need him to communicate information differently and he will re-state his point. After a difficult first cycle which didn’t end the way we had hoped, he was positive/reassuring and recommended a change in protocol to try and refine the results and increase our chances of success. While it’s too early to say how things will end, we trust his opinion and are very satisfied with our interactions with Dr. McKeeby to this point.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Not so much related to Dr. McKeeby but more the process - don’t be afraid to ask questions, be your own advocate, and be clear about your wishes and concerns.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
During appointments, Dr. McKeeby takes plenty of time to explain the diagnosis and the recommended treatment plan. He never makes you feel rushed and always answers all of our questions. He has offered to meet with us beyond our “normal” follow up appointments (if we needed) and has squeezed us in multiple times to keep the process moving forward. When we see him at the office during monitoring appointments he always acknowledges us and often comes to say hi and see how everything is going.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
The first IVF cycle we did was a “standard” protocol - baseline bloodwork and birth control for 2-3 weeks, begin injections of stimulating hormones and attend routine monitoring appointments (bloodwork and ultrasound). Trigger shot of HcG and a scheduled egg retrieval 36 hours later. Although we achieved pretty good results with a decent number of eggs retrieved, we did not have any embryos to transfer this cycle. Dr. McKeeby explained that we’ll change up the protocol for the next cycle in the hopes that we have a more efficient stimulation synchronizing follicle growth and hopefully resulting in more (and better quality) eggs retrieved. Additionally, after the first IVF cycle Dr. McKeeby referred us to another Shady Grove physician to gather some additional information about the male component and to make sure we’re taking the best approach for our situation.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elizabeth Bazel)
Beth is amazing - she is organized, responsive, compassionate, knowledgeable, and she truly goes above and beyond! She has made us feel cared for and supported throughout the process.
We were initially assigned to a different nurse but requested to change to a new nurse very early on in the process due to a disconnect in communication styles and expectations.
Describe your experience with Shady Grove Fertility.
Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site. You spend a lot of time playing phone tag and trying to reach the single financial coordinator assigned to patients in Annapolis, Towson, and Rockville. When you are able to get through they almost never have the answers to your questions and almost always need to get back to you.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Our health insurance covered some of the diagnostic testing and appointments but doesn’t cover anything for infertility, so we are 100% self pay for procedures, medication, and all other related expenses/costs.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For our situation, Dr. McKeeby was not supportive of multiple embryo transfer (I asked!), but he did explain the reasons why and we feel comfortable with that decision.
What specific things went wrong at Shady Grove Fertility?
- Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility.
The first nurse we were assigned to failed to schedule the correct bloodwork/prepare the correct order in the system. It ultimately wasn’t an issue because the phlebotomist caught the error and corrected it immediately.
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