Shady Grove Fertility

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington , 22201 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Ferericksburg
1101 Sam Perry Boulevard
Ferericksburg, VA 22401
888-761-1967
Frederick
165 Thomas Johnson Dr., Ste. F
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Richmond
1602 Skipwith Road
Richmond, VA 23229
804-495-2594
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
8001 Kennett St
Silver Spring, MD 20910
877-975-5529
Tampa
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
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On a scale from 0-10, how likely are you to recommend Shady Grove Fertility to a friend?
Strongly recommend: 67%Neutral: 20%Don't recommend: 12%8.6
274 assessments
  • 67% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 12% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
7,199
Annual Cycles National Avg.
344
274 assessments
10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
Everybody that I encountered in regards to nurses and doctors [Shady Grover Fertility] were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff.
+ Read more
Age
38
Treated
2018
Success with this Doc
?
Race
European, Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic has an amazing clinicals. Everybody that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff. Everybody I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or know exactly what you’re paying for so you can catch errands and get them corrected. Do not be afraid to make a little noise to get the response that you need from the billing and financial department. Dealing with them is a pain but more than worth it to have the clinical staff on my side.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Dr. Martin and his nursing staff are truly the best thing that I could have by my side during this process. He was always very calm, patient and explain things in times that I could understand. He never rushed our visit and always gave me the chance to ask questions. When my second embryo transfer resulted in a missed miscarriage Dr. Martin’s office staff reach out to me throughout the entire process And I was also shocked that he personally called me at least three times just to check on how I was doing mentally as well as physically. It was the most comforting feeling ever to know that I was not alone from a clinical perspective and even as human beings.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Dancer)
Dr. Martin’s nurse Debbie, is like a ray of sunshine. She was always feed it to hold my hand, get me through the hard times and explain things to me. They were times that she would be off for the day but would still make sure to call me with my results because she wanted to be the one to provide them to me. You can tell that she has a genuine caring and compassionate spirit for her patients and it shows in everything that she does.
How was your experience with Ryan Martin at Shady Grove Fertility?
As I have said in previous chances, Dr. Martin MD as a clinician is far more than I could ever expect from my doctor. I wish more doctors were like him. Whenever he saw that I was getting down in the process he will try to make sure to get me to laugh or smile and remind me that keeping a positive mindset is a big part of the process. He seem to always be involved in my care even after I was realeased from the clinic after my pregnancy. From the very first consultation when I met him and he sat down and drew a diagram out of what my care plan would look like to make sure that I understood everything that was going to happen to me I had a great feeling about him. Even after my husband’s job has relocate from Pennsylvania to New York three hours away I went to consultations with other doctors and did not find anyone that I felt transferring my care too and now decide to drive three hours each way to see him because I believe that much in him.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Do not be afraid to ask questions. He will answer every question and to him none are stupid questions. Give him the chance to allow you to feel comfortable
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
For my first egg retrieval Dr. Martin placed me on an antagonist protocol. The reason we needed to seek IVF help was my husband suffers from male factor in fertility. Otherwise I have three healthy children from my previous marriage and no history of any issues conceiving. He explained to me that we would have to use IVF with ICSI because my current husband‘s sperm had to be surgically retrieved . During my first egg retrieval we used an hCG trigger however it caused me to overstimulate so now in my second egg retrieval cycle we are using lupron instead. After our miscarriage when we weren’t sure if we should proceed with IVF Dr. Martin explained that he felt we still had a chance because my body has proven that knows what to do in regard to my uterus, we just need a good embryo to implant. He said he felt as though the sperm was not a huge issue because we were able to get 3 embryos to blastocyst stage and highly recommended that this next cycle we utilize PGS testing to give ourselves the best cancelled of implanting a good embryo.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
When I lived in Pennsylvania morning monitoring appointments when that hard for me. Once I move to New York however monitoring between 7 and 9 AM was a little more difficult to get to considering I was driving three hours each way to get the air. One time I arrived after 10 AM but I was able to drive to the Chesterbrook facility and still see my doctor as he was there that afternoon. They understood my trip and we’re more than willing to help accommodate.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I don’t recall as my insurance covered everything except genetic testing. PGS testing is $3400
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For my first transfer we only transfer the one embryo. My second transfer was two embryos because we only had to laugh and Dr. Martin MD is open to discussing this with me. I told him that my insurance only allows us three chances and I would rather him play at two and still have one more chance laughed to go through another egg retrieval. He helped me weigh all the options and was open to my feelings and agreed to transfer two embryos in the second transfer. I love that we came to that decision together
10
Doctor
Ryan Martin
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Poor Egg Quality
10
Layluma [nurse at Shady Grove Fairfax] was fantastic--very sweet and caring--both as my primary nurse and upon being promoted to the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. Since especially for TI/IUI phases of treatment most of your clinical relationship is with the nurses, I am fortunate to have had a positive experience with a responsive team.
+ Read more
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove's strength is in its reputation and size as apparently the biggest fertility clinic in the nation. With experienced REs across multiple centers, the within network expertise is available to guide treatment plans in difficult cases. I like the flexibility of being able to go to any of its numerous locations (even across several states) as medical records are linked. Overall, getting an appointment is easy especially for monitoring, which can be done in different centers across town rather than needing to be at the primary clinic every time. Having said this, I found it necessary to book a post-treatment follow-up appointment with my RE weeks out (typically at the start of a cycle) if my goal was to not miss any time due to scheduling availability. While getting a phone consult to regroup was an option, in-person consults had to be scheduled further out. Even though one has to medically qualify, Shady Grove's programs such as shared risk allow for a certain sense of security against how long a treatment may take to work. While I haven't used a shared risk program, the caveat is that either party (clinic or patient) can choose to withdraw at any time for a refund. Although I learned of this too late to fully benefit when first seeking care, Shady Grove provides a free consultation for would-be patients who attend a free seminar. This is a terrific idea since some insurance companies make women jump through multiple hoops before being allowed to see a specialist and timing of early diagnosis is so critical to better outcomes.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Despite having a very busy practice, Dr. Levens frequently goes the extra mile to answer detailed and numerous questions, calling ahead of and after treatments, and being available to do procedures himself whenever possible. He listens carefully and attentively so I have never felt rushed during consults or even with middle-of-the-hallway questions during monitoring. Dr. Levens encourages patients to be engaged in their care and always invites follow-up inquiries as needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Layluma and Chelsea)
I've been in treatment for so long that managed to have 2 nurses by now. Layluma was fantastic--very sweet and caring--both as my primary nurse and upon being promoted to the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. Since especially for TI/IUI phases of treatment most of your clinical relationship is with the nurses, I am fortunate to have had a positive experience with a responsive team.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
From the first time I met Dr. Levens, it was very clear that he makes a personal investment in the care and well-being of his patients. I tend to have a lot of intricate questions and he regularly engages in answering these in sufficient detail. While Dr. Levens has a game plan with treatments, he is open to patients' input and, if so desired, will discuss the pros/cons of what one might have found in researching the latest protocols or merits of various options. I have recommended Dr. Levens to numerous friends and acquaintances as he has a terrific bedside manner. Infertility treatments can make male partners feel marginalized yet Dr. Levens' attitude and soft-spoken nature are very approachable to men as well and puts them at ease. Although this stage of the relationship deepened with IVF (and was less so during the TI/IUI phase of my treatment), Dr. Levens frequently calls ahead of procedures if he isn't the one on-call that day and even after to offer support/encouragement. As the complexity of my clinical situation expanded, Dr. Levens' personal attention to my case increased and he communicated updates to me much more often rather than relying on the nursing staff. When one egg retrieval went particularly awry, he updated me regularly on what was going on and it was clear that Dr. Levens was as interested in the outcome of my medical care as my husband and I. Further, I particularly appreciate how Dr. Levens will seek to keep as many options open for his patients as possible (e.g., endometrial prep for a fresh transfer just in case we decide to go for this option on day 5). The language a person chooses to use can say a lot about one's true take on a situation and Dr. Levens speaks of 'we' vs 'you' as in 'we are in this together' and that shows up in every aspect of the care I received to date--infertility really is a team sport.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Although he has a very caring nature, Dr. Levens tends to have a more pessimistic/realistic view of the situation so be mindful of this. For instance, Dr. Levens regularly subtracts 10% from assorted success statistics I've seen (e.g., chance of implantation, odds of pregnancy from procedure, etc.) so consider this when hearing both good news (it's likely better) or bad news (it might not be as bleak). Dr. Levens is also really approachable so do take him up on the offer of reaching out with questions in between consults and/or during monitoring as he will make time to speak with you.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We did 2 medicated timed intercourse cycles with Clomid, an IUI with Clomid and supplemented with Gonal-F, an IUI with Gonal-F, an antagonist IVF (Gonal-F and Menopur with Cetrotide followed by HCG trigger), another IUI with Gonal-F, an agonist IVF (Lupron, Gonal-F, and Menopur with HCG trigger), and an antagonist IVF with a dual trigger (Gonal-F and Menopur with Cetrotide followed by HCG and Lupron triggers). Next we are trying an estrogen priming antagonist IVF protocol. In terms of rationale, the idea was to reach greater levels of egg maturation by various mechanisms in hopes of making more embryos.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I am fortunate enough to have had insurance coverage for infertility treatments, the level (different health plans) and pricing (procedure-based) for which varied throughout my care. For IVF, my costs were usually $5k-$7k for medications, $2.5k+ for procedures, and $3.4k if electing to PGS test embryos.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
As most REs, Dr. Levens would recommend a single embryo transfer especially following PGS testing although is willing to consider multiple embryo transfers when clinically indicated (e.g., untested embryos with past implantation failures).
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
7
They [Shady Grove] are well organised and even though they have a big number of patients most of the time their system allows you not to feel like a number. Most of the nurses and technicians are nice, the front desk staff not always. They have certain protocols that if you don't fit in them they would not agree to do IVF with you but would push for IUI which may be a waste of time and money.... She [nurse] was careful and was quick to respond to e-mails and return calls.
+ Read more
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
7
Describe your experience with Shady Grove Fertility.
They are well organised and even though they have a big number of patients most of the time their system allows you not to feel like a number. Most of the nurses and technicians are nice, the front desk staff not always. They have certain protocols that if you don't fit in them they would not agree to do IVF with you but would push for IUI which may be a waste of time and money.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is supportive and shows empathy when you have a miscarriage. Dr. Levens is kind when you have 1 on 1 with him. However, it is hard to find him outside your scheduled consultations and it may take several days for him to return a call. When your case is not very promising he also loses interest to you.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lischa Tolbert)
She was careful and was quick to respond to e-mails and return calls. She was kind and understanding
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is very kind and compassionate if you have losses. He spends time with you and explains things eventhough sometimes I would prefer to know more. However, when your case doesn't anymore look promising, he loses interest and may make you feel abandoned. He doesnot reply his e-mails but will usually call back few days later.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
If you need to talk to him personally in tn the middle of the cycle, you need to push the front desk staff or the nurse for that. Better schedule a specific time if you don't want to miss his call.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I had one IUI with 300 mg Follistim. I had one dominant egg and two smaller. I htink the timing of IUI was not correct as I started ovulating on my own and they did it on the day right after the trigger shot.
7
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
Everybody [Shady Grove Fertility] that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff.
+ Read more
Age
38
Treated
2018
Success with this Doc
?
Race
European, Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic has an amazing clinicals. Everybody that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff. Everybody I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or know exactly what you’re paying for so you can catch errands and get them corrected. Do not be afraid to make a little noise to get the response that you need from the billing and financial department. Dealing with them is a pain but more than worth it to have the clinical staff on my side.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Dr. Martin and his nursing staff are truly the best thing that I could have by my side during this process. He was always very calm, patient and explain things in times that I could understand. He never rushed our visit and always gave me the chance to ask questions. When my second embryo transfer resulted in a missed miscarriage Dr. Martin’s office staff reach out to me throughout the entire process And I was also shocked that he personally called me at least three times just to check on how I was doing mentally as well as physically. It was the most comforting feeling ever to know that I was not alone from a clinical perspective and even as human beings.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Dancer)
Dr. Martin’s nurse Debbie, is like a ray of sunshine. She was always feed it to hold my hand, get me through the hard times and explain things to me. They were times that she would be off for the day but would still make sure to call me with my results because she wanted to be the one to provide them to me. You can tell that she has a genuine caring and compassionate spirit for her patients and it shows in everything that she does.
How was your experience with Ryan Martin at Shady Grove Fertility?
As I have said in previous chances, Dr. Martin MD as a clinician is far more than I could ever expect from my doctor. I wish more doctors were like him. Whenever he saw that I was getting down in the process he will try to make sure to get me to laugh or smile and remind me that keeping a positive mindset is a big part of the process. He seem to always be involved in my care even after I was realeased from the clinic after my pregnancy. From the very first consultation when I met him and he sat down and drew a diagram out of what my care plan would look like to make sure that I understood everything that was going to happen to me I had a great feeling about him. Even after my husband’s job has relocate from Pennsylvania to New York three hours away I went to consultations with other doctors and did not find anyone that I felt transferring my care too and now decide to drive three hours each way to see him because I believe that much in him.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Do not be afraid to ask questions. He will answer every question and to him none are stupid questions. Give him the chance to allow you to feel comfortable
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
For my first egg retrieval Dr. Martin placed me on an antagonist protocol. The reason we needed to seek IVF help was my husband suffers from male factor in fertility. Otherwise I have three healthy children from my previous marriage and no history of any issues conceiving. He explained to me that we would have to use IVF with AC because my current husband‘s phone had to be surgically retrieve. During my first egg retrieval we used an hCG trigger however it caused me to overstimulate so now in my second egg retrieval cycle we are using a little brown sugar instead. After our miscarriage when we weren’t sure if we should proceed with IVF Dr. Martin explained that he felt we still had a chance because my body has proven that knows what to do in regard to my uterus, we just need a good embryo to implant. He said he felt as though the sperm was not a huge issue because we were able to get 3 embryos to blastocyst stage and highly recommended that this next cycle we utilize PGS testing to give ourselves the best cancelled of implanting a good embryo.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
When I lived in Pennsylvania morning monitoring appointments when that hard for me. Once I move to New York however monitoring between 7 and 9 AM was a little more difficult to get to considering I was driving three hours each way to get the air. One time I arrived after 10 AM but I was able to drive to the Chesterbrook facility and still see my doctor as he was there that afternoon. They understood my trip and we’re more than willing to help accommodate.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I don’t recall as my insurance covered everything except genetic testing. PGS testing is $3400
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For my first transfer we only transfer the one embryo. My second transfer was two embryos because we only had to laugh and Dr. Martin MD is open to discussing this with me. I told him that my insurance only allows us three chances and I would rather him play at two and still have one more chance laughed to go through another egg retrieval. He helped me weigh all the options and was open to my feelings and agreed to transfer two embryos in the second transfer. I love that we came to that decision together
10
Doctor
Ryan Martin
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
21
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Most weaknesses are just small inconveniences such as location and parking situation. In my opinion their main weakness is that the receptionist fails to answer and return phone calls. In person she is very unfriendly. The clinical staff at Shady Grove is absolutely wonderful...The financial counselor is thorough in explaining what is covered by insurance and what is owed. They offer a generous 25% off discount for military families
+ Read more
Age
21
Treated
2018
Success with this Doc
?
Race
European, Native American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Shady Grove Fertility.
The clinic has more strengths than weaknesses for sure. Most weaknesses are just small inconveniences such as location and parking situation. In my opinion their main weakness is that the receptionist fails to answer and return phone calls. In person she is very unfriendly. The clinical staff at Shady Grove is absolutely wonderful. They go above and beyond to satisfy patient needs. They even provide visuals to help further understand procedures. The financial counselor is thorough in explaining what is covered by insurance and what is owed. They offer a generous 25% off discount for military families, and a 5%-25% off discount for qualifying patients who make under 95k per year. Overall i’m high Satisfied.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
I know what it’s like to feel like a number, I was treated as such by previous doctors who refused to provide further treatment for me... but when I met Dr. Nair she showed me true kindness and compassion. She is honest, knowledgeable, and most importantly she gave me hope.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Olga Mejia)
Our nurse was very organized and informative. She made sure we were satisfied and understood our treatment plan.
How was your experience with Anitha Nair at Shady Grove Fertility?
When Dr. Nair first introduced herself to my husband and I she approached us with a welcoming voice and a kind smile. She made us feel comfortable and patiently listened to everything we had to say. Dr Nair showed empathy and compassion when I opened up to her about our previous miscarriages. She was honest and thorough when explaining our options and let us feel in control of our treatment plan. Dr Nair worked together with us as a team and assured we were comfortable in our decision making process. Overall Dr. Nair has many strengths and as far as I have seen she has not shown any weaknesses.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
I highly recommend seeing Dr. Nair. She is everything we have been looking for in a doctor. There aren’t many like her.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Dr Nair suggested that while taking clomid if I produced too many mature eggs that cycle I should not go through with IUI and take the chance conceiving multiples of 3 or more due to the increased risks of preterm labor and low birthweight.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
Initial consultation along with diagnostics was covered by Tricare. (No copay or deductible) otherwise consultation is $175. IUI costs $1,800. Clomid $100-$500. 25% off Military discount. IVF $10-$15k.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Nair suggested transferring no more than 2 embryos.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
40
Treated
2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage
5
[Shady Grove] Strengths: multiple locations; beautiful facilities; IVF costs slightly cheaper than some of the other options; large staff; up-to-date equipment and procedures; wellness center (providing nutrition, counseling, and acupuncture); talented doctors, nurses, embryologists, etc; shared risk program. Weaknesses: their size can make them come across as impersonable, the nurses have so many patients that they can get information wrong; before the new facility in Fairfax
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Age
40
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage
5
Describe your experience with Shady Grove Fertility.
Strengths: multiple locations; beautiful facilities; IVF costs slightly cheaper than some of the other options; large staff; up-to-date equipment and procedures; wellness center (providing nutrition, counseling, and acupuncture); talented doctors, nurses, embryologists, etc; shared risk program. Weaknesses: their size can make them come across as impersonable, the nurses have so many patients that they can get information wrong; before the new facility in Fairfax, all of my procedures were done by doctors other than mine. We also think it is important to note that at the time of our contract signing, the shared risk was only for those 38 and younger, making me at 39 ineligible to participate. Three weeks after treatment began, they updated the program to include 39-40, but did not make us aware of the upcoming changes.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Our in-person discussions/interactions as well as phone calls with Doctor Levens were always very friendly, informative and in depth; however, our interactions with nurses and office staff often left us feeling frustrated and neglected.
Describe your experience with your nurse at Shady Grove Fertility.
Most of the nurses I came in contact with were very capable, helpful, and compassionate, but there were several mishaps that made the process much more stressful than we hoped for. I had two primary nurses during my care. The first nurse was very personable but we had several instances where I had to correct her or ask for more detailed information on protocol. It could also be frustrating getting an answer from her in a timely manner because she was out of the office quite frequently. Eventually she left the company for another position. The second nurse was definitely better at getting back to us and helping us to feel looked after; however, there were still times we still felt like the amount of money we were paying didn't match the service we received. One of the biggest mishaps that we think is important to share was during the embryo development stage of our second cycle. The team had decided to push our embryos to day 7 because they were right on the edge of the blastocyst stage. On day 7 we waited the entire day to hear our results, holding out hope that no answer could be a good thing. By 4:00pm we finally had to call the after hour line because no one had called us. The after hours nurse called back and said that Dr. Levens had wanted to call us personally but that she could give us the results. She then proceeded to tell us that our embryos had stalled in their progression and had been discarded. When I told her we had waited all day by the phone, she replied, "Really?" So after waiting all day we heard the most devastating news we could hear from someone we didn't know and who didn't seem to grasp the gravity of the situation. Dr. Levens called back very quickly after that and apologized profusely; however, we can't help but feel we were misused. We understand that there were good intentions but feel it was a very insensitive thing to put us through.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is always very thoughtful in his approach. He explains everything as thoroughly and simply as he can and also takes the time to answer any questions. He keeps up with all of the latest research and gives his honest opinions about IVF treatments. We were slightly disappointed that he was so focused on the medicine side of things and didn't entertain any thoughts we had on a more holistic approach. Though he wasn't involved in all of our procedures, due to scheduling constraints, he was thoughtful enough to call afterwards. However, the calls usually came later in the evening, and if you missed one the only number given was the general office number, which made getting a hold of him frustrating. When our last cycle failed he set aside adequate time so that he could be sure to answer all of our questions and let us grieve. The only fault we found with this session was that he assured us that I had responded well to the updated protocol when we actually retrieved fewer eggs than the first cycle. When I asked what he would do with a third cycle, he responded that he would go back to the initial protocol and push the trigger medication at the end. This made us feel that the protocol didn't actually do what he had hoped, and it almost felt as though he was trying to save face.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Do your research and go in with questions. Make sure you find out everything that you need and want to know.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist - Vivelle Protocol. No birth control pills due to my Factor V Leiden's (heterozygote) disorder. Priming cycle: Vivelle patch, ganirelix First cycle: Follistim and Menopur; Pregnyl for "Trigger"; Zithromax taken day before retrieval; Progesterone in oil taken pre-transfer. This resulted in 10 retrieved eggs, 6 mature, 5 fertilized, 1 embryo. Embryo was biopsied for pre-genetic screening and came back normal. Embryo resulted in a chemical pregnancy. Second cycle: Gonal F, Menopur, and microdose Lupron (to hopefully aid in producing more eggs); Pregnyl for "Trigger"; Zithromax taken day before retrieval; This resulted in 6 retrieved eggs, 5 mature, 5 fertilized, 0 embryos. Dr. Levens commented that several of the follicles didn't have viable eggs to retrieve which is why if he did a third cycle he would attempt to push the trigger harder with Pregnyl as well as Microdose Lupron.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
Because I was 39, I was ineligible for their shared-risk program. Our insurance doesn't cover infertility so we paid everything out of pocket. Precycle costs (hysterosalpingogram, sperm testing, genetic testing, blood hormone tests, etc): At least $2,000 2 cycles, unlimited transfers: $18,500 (we only had 1 transfer) $5,000 PGS for up to 6 embryos (we only tested 1 embryo) Sedated transfer: $500 Discounted medications for 2 cycles around $12,000
7
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Strength: the staff [Shady Grove Fertility]. Nina, who is at the front desk, makes the world go round. Her positive attitude and smile meant the world to me during my daily morning appointments. Weaknesses: None! We have been so happy with the care we have received. I guess I would say the cost since our insurance isn’t covering it.... [Cost Of Treatment] Shared risk program. ~26k. Covers six rounds (not including meds or certain things) but if all round fail, receive refund of money. Cost included PGS testing.
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Shady Grove Fertility.
Strength: the staff. Nina, who is at the front desk, makes the world go round. Her positive attitude and smile meant the world to me during my daily morning appointments. Weaknesses: None! We have been so happy with the care we have received. I guess I would say the cost since our insurance isn’t covering it.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
From the moment we met Dr. Sasson, we knew he was our guy. He explained all of the medical procedures in a way where we were able to understand them. He reviewed the risks and benefits without making anything seem too easy or too hard. He was straight to the point, but not in an overly blunt way. He drew graphs for us and provided a lot of take home information. He made us feel confident in the decisions we made with him.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki )
Nikki has been wonderful. She is easy to get in touch with and always follows through with what she says she is going to do. She also is extremely compassionate and handled every difficult phone call with grace. She is lovely!!!
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson went above and beyond to keep us educated about the process. His communication was excellent. (He even called to discuss treatment with me when my body wasn’t responding to certain medications to explain the next steps.) I was confident in his treatment decisions and felt that I was in safe hands. He explained everything from start to finish. I never left an appointment feeling unsure what the next step would be.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Trust the process!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
I have PCOS and have quite a few follicles. We started with IUIs. First round- 100mg clomid followed by Gonal F shot and ovidrel trigger. Negative Second Round- 100mg clomid, 150 mg clomid, letrazole with injections. My body wasn’t responding well to the meds. (Too many follicles! They were just eating up the meds with no response!) Negative. Third Round- Clomid and Gonal ans Ovidrel. Negative. IVF embryo retrieval: Gonal F and Menopur. Cetrotide added. Lupron trigger. (Haven’t done transfer yet.)
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
Shared risk program. ~26k. Covers six rounds (not including meds or certain things) but if all round fail, receive refund of money. Cost included PGS testing.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Sasson recommended one embryo transfer based on my age and situation.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
28
Treated
2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
A weakness I would say at this clinic [SG] would be is that I was never told that children are not aloud at the clinic...The woman at the front dest was very rude about it...She made me feel ashamed for bringing him, and I dont think that a place promoting children, should be acting that way...I have had 2 nurses so far and both are extremely compassionate. They answer any concerns or questions I might have.
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Age
28
Treated
2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
Describe your experience with Shady Grove Fertility.
A weakness I would say at this clinic would be is that I was never told that children are not aloud at the clinic. I have one miracle child (who is 5), and I brought him with me to one of our appts to have a pregnancy test done, because my husband wanted to be there too, and we did not have a sitter. The woman at the front dest was very rude about it. She told me that some women could have just suffered a miscarriage and do not want to see children. I guess she was unaware that I have had two miscarriages myself. She made me feel ashamed for bringing him, and I dont think that a place promoting children, should be acting that way. So I would say, that If you have children, leave them with someone when you come.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr Bromer is great with his patients. He makes sure you thoroughly understand everything. Procedures, medications, and questions you may have. He is very gentle, and I would reccomend him to anyone undergoing treatment.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison Catalani)
I have had 2 nurses so far and both are extremely compassionate. They answer any concerns or questions I might have.
How was your experience with Jason Bromer at Shady Grove Fertility?
He is extremely helpful in answering questions. He has warm bed side table manners. My husband and I always feel like all of our questions have been answered when we visit with him. I would reccomend him to other patients.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
If you have any questions or doubts, ask him. He will answer honestly.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Standard IUI protocol for all 3 IUIs. Day 3 come in for monitoring, start chlomid for 5 days. Come in day 11 or 12 of cycle for more blood work and monitoring. If follicles are measuring where they should, trigger shot on day 11 or 12. Two days after trigger, go in for IUI. All 3 of my IUIs were unsuccessful. Everything looked great, blood work was good, number of follicles were good, and sperm count was also good. We are unsure as to why all 3 failed.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
I am currently still waiting on insurance to submit my claims. So far I have paid out of pocket about 600 dollars.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We did not start IVF treatment yet, so we did not yet discuss embryo transfers.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
35
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
6
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum....Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly.
+ Read more
Age
35
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
6
Describe your experience with Shady Grove Fertility.
Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly. Weaknesses- I felt like a number. There was no personalization or feeling that I was remembered from my last appointment.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jody)
For as busy as the nurses are, Jody did an excellent job of responding to my concerns. Sometimes I’d get an email response and sometimes she would call, either way, I felt like I was able to get answers quickly.
What specific things went wrong at Shady Grove Fertility?
  • Scheduled the wrong procedure
How was your experience with Jason Bromer at Shady Grove Fertility?
He’s very knowledgeable and makes sure you understand what he is saying and that you fully comprehend his treatment plan. That being said, he’s a little odd and I felt slightly uncomfortable the one time he did an ultrasound on me.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Make sure to ask all of the questions you have- he really does do a good job of explaining everything.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
3 cycles of clomid, ovidrel, and preogesterone suppositories. I have PCOS and the clomid was used to stimulate follicle growth and the ovidrel was to ensure I ovulated within a certain timeframe. I’m on the third cycle now, but the first 2 ended up with negative results.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Timed intercourse was 100% by our insurance. We are discussing moving on to IUI next and that cost is $1800.
6
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
27
Treated
2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
5
I have been to 3 different branches of the shady grove and all the woman we have come in contact with were very sweet and happy to help us. From the faces at the front- to taking blood- even the doctors monitoring the follicles! The only weakness I've noticed is how hard it is to get a phone call in to them...Kim has been very helpful. She has given all the information on what is to come and what to expect after.
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Age
27
Treated
2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
5
Describe your experience with Shady Grove Fertility.
I have been to 3 different branches of the shady grove and all the woman we have come in contact with were very sweet and happy to help us. From the faces at the front- to taking blood- even the doctors monitoring the follicles! The only weakness I've noticed is how hard it is to get a phone call in to them, but if you saw the line at the 7 am open, you would understand!
During treatment, were you treated like a number or a human with Joseph Osheroff at Shady Grove Fertility?
Dr. explains very by the book on how the treatment should work 'statistically'. " 'Statistically' you should have no reason why you shouldn't get pregnant. " Not very warm or really want to hear when you have had three IUIs that haven't worked.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim Blackwell)
Kim has been very helpful. She has given all the information on what is to come and what to expect after. Even when we were getting discouraged she had called me and told me what she had gone through and gave us different outlooks on the treatments given.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff did not really do any of my procedures or monitoring. We only saw him when it came to an office visit and he did do my last IUI. Part of me believes he did the third IUI to basically say he believed it was done right since they have all failed. It is very discouraging when you get the negatives. I wish it was a little more personal and heartfelt, but Dr. Osheroff is very intelligent when explaining different things.
What's one piece of advice would you give a prospective patient of Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff gives the negative or positive when it comes to results/ next steps. Other than that just depend on your nurse to give you the information you need.
Describe the protocols Joseph Osheroff used in your cycles at Shady Grove Fertility and their degree of success.
I have been prescribed clomid because I am an insulin resistant PCOS, I do not ovulate on my own. First approach was 4 months of clomid with intercourse, all unsuccessful. The IUIs were thought to work because my husband has only a 3% morphology, after the wash he has about 7-10 million usable sperm. We tried 3 months clomid with IUI, all unsuccessful. Dr. said we could continue doing a few more IUIs, but doesn't suggest it.
Describe the costs associated with your care under Joseph Osheroff at Shady Grove Fertility.
My insurance doesn't pay for anything infertility. Had to pay for all testing/ medications (don't remember costs- maybe over $1,000?) IUI was about $2,000 each with medications. ($6,000 total) If we do an IVF it is $15,000 for one procedure and that does not include any storing/ extras.
Describe Joseph Osheroff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. suggested we transfer one or two embryos, but no more because a risk for multiple pregnancies. If we have the option, the more the better-- two would be what we would want for a greater risk to have babies. Growing up you never think to yourself that you would love to have multiples, until you have infertility issues and then you think you can handle anything that is thrown your way!!!!
7
Doctor
Joseph Osheroff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
10
They [Shady Grove] are busy! Make sure if you’re doing ivf make the first appt available All of the staff was good and everyone was knowledgeable and compassionate....First assigned Stefanie Hernandez and she was great! She got a new job and for my frozen transfer I was assigned Danielle bird a She was not good and was not organized and seemed annoyed with me... Be sure to ask about discounts because they have some for the scripts
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Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
They are busy! Make sure if you’re doing ivf make the first appt available All of the staff was good and everyone was knowledgeable and compassionate. Don’t hesitate to do what they recommend and ask all the questions. Be sure to ask about discounts because they have some for the scripts
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
He was very good about explaining the whole process and gave us options based on our failed cycle with reasons why
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stephanie hernandez)
First assigned Stefanie Hernandez and she was great! She got a new job and for my frozen transfer I was assigned Danielle bird a She was not good and was not organized and seemed annoyed with me
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
He was very good about explaining the process he understood when we didn’t want to use donor sperm yet and came up woth an alternative. He was very good at making us feel like it was not hopeless. He set us up woth urologist to see my husband and gave us positive anecdotes
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
Ask questions because he has the answers and will spend the time needed with you
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
Gonal f and menopur, these were upped very quickly as I was not responding, but once upped I was responding fine. Started ganirelix and then did egg retrieval. Because of my progesterone level the doctor recommended a freeze all and do a frozen transfer. He called personally to tell me that only 2 embryos were made. It was later that one more embryo got made but only 1made it to 6 day blastocyst We then got ready for frozen transfer with estrogen and progesterone injections Frozen transfer did not work
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
My insurance covered 90% but the prescriptions were what was expensive about $11000 total with insurance but my insurance has a 25k lifetime maximum
8
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Baltimore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other, Unexplained
10
The only thing I see as a weakness with Shady Grove is the financial department. Not the counselors but the system itself. At SGF, you have to pay in full before you can actually start your treatment. We did so but keep getting bills saying we owe money for services we have already paid for...Our nurse Jamie is an absolute dream. She is always there to answer the millions of questions I have. She always responds back to me whether it’s through email or a phone call.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Shady Grove Fertility.
The only thing I see as a weakness with Shady Grove is the financial department. Not the counselors but the system itself. At SGF, you have to pay in full before you can actually start your treatment. We did so but keep getting bills saying we owe money for services we have already paid for. I’ve gotten emails saying that my application for ICSI is pending and that I will owe money once approved although we have been approved and I have paid the balance. It’s aggravating when you leave an exam room happy but go to leave and are told you owe money. It’s an ongoing cycle that needs to be fixed. I’ve been told it’s a new system but according to the girls in my Facebook support group, this has been an ongoing issue.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility?
Dr. Roth never treated us like a number. During rough times when our treatment would get pushed back for something, she would call to check up on us. She has called to make sure I was okay when I had a bad reaction to Vicodin and had to go to the hospitalafter the egg retrieval. She cares about her patients.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jamie Dean)
Our nurse Jamie is an absolute dream. She is always there to answer the millions of questions I have. She always responds back to me whether it’s through email or a phone call. She never just calls and hangs up but she always leaves a voicemail if I don’t answer. Everyone at Shady Grove has been accommodating and helpful. Always pleasant. I’ve never had one bad experience there and I’ve been with them for almost a year (in December).
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Lauren Roth at Shady Grove Fertility?
I couldnt have asked for a better doctor. I’ve known quite a few ladies who have gotten treatment at Shady Grove Fertility both at the Frederick office and Rockville office and each lady had a doctor to recommend. Initially, we were paired with Dr. Bromer but had to reschedule which then we were paired with Dr. Roth. From the very beginning, I felt comfortable around her. She fully explained the tratement plan she had for us and answered any questions I had without hesitation. She never seemed annoyed even with her busy schedule. I’ve mentioned before that she has called to check up on us when our treatment would get pushed back or when I had a bad reaction to medication. She has called us to give us good news after our egg retrieval even after our assigned nurse gave us the news. Dr. Roth is a phenomenal doctor who I would recommend (and have) to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility?
Trust in Dr. Roth. She loves what she does for a living and you can see that when she interacts with you. You’re not a number with her. You are (your name) from (city, state) who wants nothing but to start a family or add to an existing family.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility and their degree of success.
I am still undergoing treatment.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility.
We have blue cross blue shield and have 100% coverage after meeting our deductible. We paid what was left of our deductible which was around $2800.we signed up for a synchrony study with requires assisted hatching and ICSI. We were not approved for either of those services so that was out of pocket plus we owed for services before we were approved which was another $3800. Medication has been a breeze and nothing has been over $30 per prescription
Describe Lauren Roth's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No comment. I am in a study that does PGS and ERA testing and only allows for the transfer of 1 embryo.
10
Doctor
Lauren Roth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
31
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Endometriosis, PCOS, Other
8
Strengths [for Shady Grove Fertility-Chesterbrook] is that if you NEED to see someone they will fit you in. Weakness because of this is that you often wait a long time once you arrive for your appointment. My advice is make the first appointment of the day whenever possible.... My nurse was very nice and easy to get in contact with when she was in the office. There was one time where she was going to call me to schedule an appointment and never did, then was out of the office. I had no problem scheduling with the main number though
+ Read more
Age
31
Treated
2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, PCOS, Other
8
Describe your experience with Shady Grove Fertility.
Strengths is that if you NEED to see someone they will fit you in. Weakness because of this is that you often wait a long time once you arrive for your appointment. My advice is make the first appointment of the day whenever possible.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
I felt like a human because every time I saw Dr. Sasson he remembered where I was in my treatment and it was all customized to our needs.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki)
My nurse was very nice and easy to get in contact with when she was in the office. There was one time where she was going to call me to schedule an appointment and never did, then was out of the office. I had no problem scheduling with the main number though.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Isaac Sasson at Shady Grove Fertility?
I liked Dr. Sasson because all our our treatment was customized to us. I didn’t feel like he just threw the same medications/ treatment at everyone. He worked with me when I ended up needed a second hysteroscopy for a septum. He was able to get it scheduled even though the clinic was overbooked with retrievals and transfers. We did however get far less embryos than predicted. I am not sure why.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
The first step was a hysteroscopy to correct a septum in my uterus. This surgery did not remove the full septum however. We were going to do IUI next but insurance wanted us to move right into IVF. We did IVF and frozen everything, then did another hysteroscopy for my septum. We will be doing a transfer next. I was on Gonal F, Menopur, and cetrotide. I triggered with Lupron. We started on low dose meds because I had a lot of follicles and did the lupron trigger for the same reason. This was successful in preventing OHSS.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
I was extremely lucky to have insurance coverage. I had to pay my deductible up front before treatment. Embryo freezing wasn’t covered and that was $1,800.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He had a strong preference for us to only transfer one embryo.
7
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Other
10
It's hard to put into words the relationship that I developed with Lisa Russell and the entire nursing staff at Shady Grove Chesterbrook...Lisa is first and foremost an excellent nurse who understands the complications of infertility. She was an excellent communicator. It was very rare that I did not hear directly from her if important news had to be shared. On the off chance that another nurse called me and not Lisa, they were always extremely kind and warm in her absence. I felt as though I could call or email Lisa every day and I never felt like I was bothering her. When we suffered devastating miscarriages, she was an emotional support and a friend; yet, she also helped us to understand what was going on.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Other
10
Describe your experience with Shady Grove Fertility.
One of the first things you will notice when you step inside is that the front desk staff is kind and compassionate. This is extremely important to me as I believe approachability begins the minute you walk through the door. The nursing and medical staff is empathetic and wonderful from the person who draws your blood to the people who perform your procedures.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
I came to Dr. Sasson ready to give up on giving birth to a child. We were already going through an adoption home study. I have been struggling with severe pelvic floor problems for many years now and was encouraged to go see Dr. Sasson by a pelvis floor physical therapist. Dr. Sasson treated me like an individual and treated my pain with care, sensitivity and kindness. I was used to feeling scared and ashamed at the doctor but I never felt that way under his care. Our IVF cycles had a few setbacks. My first transfer had to be cancelled a week prior as I ovulated through the medication. I then suffered two miscarriages within a 5 months window. I was devastated and depressed. Dr. Sasson helped us to come up with a plan and to execute that plan to get to the bottom of what was wrong. He cried with us and showed great empathy and warmth over our losses but he never let us lose hope. I chose to follow his advice and I underwent both surgery at the local hospital to potentially correct some pelvic issues and then underwent the ERA procedure to help with the transfer. After several months, we tried again. I am now 15 weeks pregnant and everything is going well. When we left Shady Grove, Dr. Sasson thanked us profusely for trusting him and we all felt very emotional.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lisa Russell )
It's hard to put into words the relationship that I developed with Lisa Russell and the entire nursing staff at Shady Grove Chesterbrook. They became close friends and family and, even now, though we are so thrilled to be expecting a baby, I miss seeing him on a regular basis terribly. Lisa is first and foremost an excellent nurse who understands the complications of infertility. She was an excellent communicator. It was very rare that I did not hear directly from her if important news had to be shared. On the off chance that another nurse called me and not Lisa, they were always extremely kind and warm in her absence. I felt as though I could call or email Lisa every day and I never felt like I was bothering her. When we suffered devastating miscarriages, she was an emotional support and a friend; yet, she also helped us to understand what was going on. When I asked her for an honest opinion, she gave it to me. I always knew what we were doing, where we were going and what the goal was. She celebrated our triumphs and empathized with our tears. On the days when I was scheduled for a procedure, Lisa would always pop back to check on me. In addition to Lisa, there were other extremely caring and loving staff at Shady Grove that always showed us compassion and kindness. Even a simply blood draw was handled with the utmost care and a smile. The nurses and staff that are responsible for the surgical procedures (Rosemary, Erica, Mallory, Jaime etc) are also excellent in every way possible. I still never forget breaking down in tears on the surgical table before I had to undergo a D&C procedure and the nurses gathering around, telling me it was OK to cry and offering me love and support on this most difficult day. The Shady Grove Chesterbrook nursing staff is second to none.
How was your experience with Isaac Sasson at Shady Grove Fertility?
As I shared previously, I came to Dr. Sasson after many years of poor experiences with Doctors due to severe pelvic pain and pelvic floor issues. I had pretty much given up hope even after spending several years in pelvic floor PT. I had tried to reach out to another fertility clinic prior to Shady Grove, and felt immediately like they couldn't be sensitive to my health issues. However, that was not the case with Dr. Sasson. From the first moment we met him, he listened to us and treated us like individuals. He was very careful and sensitive about making sure I felt comfortable at all times. When we experienced devastating setbacks (miscarriages) he grieved with us but didn't let us give up hope. He helped us come up with a plan to diagnose what was going wrong and helped us execute that plan with positive support and empathy. I am now 15 weeks pregnant with a healthy baby and things are going well. It was hard to leave Dr. Sasson as he took such good care of us. He's a loving, kind and wonderful Doctor.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Trust him fully. At the end of the day, we know our own bodies and we need to be our own advocates but we are not the Doctor. When and if setbacks occur, trust that he is going to help you figure out where you go from here. When a plan is given, have the courage to follow it to completion. It's the only reason why we are now expecting our son.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
As a patient with severe pelvic floor problems, I really was not a good candidate for IUI so we went immediately to IVF. We learned quickly that although I had a normal follicle count on my ultrasounds, my follicles did not respond as well to the stimulation drugs. My first cycle, we only retrieved 5 eggs. A dominant follicle had sucked up a lot of the medication on the one side. Out of those 5 eggs, we wound up with 1 normal PGS tested embryo. The transfer was canceled one week prior to the procedure because we found that I ovulated through the delestrogen. I was then put on a different protocol for the next month wherein I had to take Lupron injections first to avoid the ovulation again. This was difficult but we fought through it. The transfer was successful and I became pregnant. We had a healthy heartbeat at 6 and 7 weeks; however, I then started to bleed and we sadly lost the baby shortly thereafter. At the Doctor's suggestion, I went through with a D&C procedure to ensure I would not get an infection. We went through our second egg retrieval a few months later after I healed from the miscarriage. This time, Dr. Sasson chose to start me on an estrogen patch to help prevent a dominant follicle like the time before. He also increased my dosages on the medication in the hope that we could get a few more quality eggs this time. This protocol worked and I had 9 more mature eggs retrieved at the retrieval surgery. Of those 9 mature eggs, 7 of them made it to 5 day blasts. Of those 7, 3 of them tested normal through PGS. We transferred the first of those embroyos (from the second batch) following the same transfer protocol as my first pregnancy. (Lupron injections to prevent ovulation.) Then we started on the del estrogen and the progesterone injections. Unfortunately, this pregnancy also resulted in a very early miscarriage (a chemical) after a positive pregnancy test at home. At this point, Dr. Sasson suggested that I go through the recurrent miscarriage bloodwork so that we could identify why I had now miscarried two PGS tested normal embryos in a row. He also suggested that I schedule a surgery at a local hospital so that we could do a full hysteroscopy and make sure there weren't any other lingering issues with my uterus that might be causing the problem. I went through with this procedure and we learned that, despite my years of pelvic pain, there did not appear to be anything in my uterus that was causing the miscarriages. The endo that was causing my pelvic pain was very deep in my pelvis, likely not a candidate to be ablated and not something that they should likely try to touch. Additionally, at Sasson's suggestion, I went through with the ERA (Endometrial receptivity test) in order to gage if there was an issue with the timing of my transfers. The ERA showed that I was considered "pre-receptive" and Dr. Sasson then adjusted the timing of my next transfer accordingly. Finally, my miscarriage panel bloodworked showed that I tested positive for one of the antibody clotting disorders and I was put in a daily baby aspirin to try and treat it. The panel also showed that I had elevated prolactin that might be contributing to my problems and I was put on Dostinex to attempt to treat this as well prior to transfer. My 3rd transfer (2nd embryo from the second retrieval) occurred after the results of my ERA and after I started the aspirin and Dostinex protocol. I did a lowered Lupron protocol this time to prevent ovulation and then started on my delestrogen injections per usual. We then adjusted the timing of my progesterone injections to match the results of the ERA. This transfer was a success and resulted in a healthy pregnancy. I was released from Shady Grove's care after 10 weeks and I am now under the care of a high risk OB that came highly recommended. I am now 15 weeks pregnant and all is going well.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
We were lucky to be part of the shared risk program for IVF. At the time, I believe the cost for the shared risk portion of the treatment (not including medications or PGS testing) was $21,000. However, if we were going through this treatment now, the cost would be even lower as Shady Grove recently lowered their rates for shared risk.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I believe that had I asked to transfer 2 embryos, Dr. Sasson would have respected my wishes; however, this was not something that I considered doing.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2018
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
Unexplained
10
The nursing staff is so kind and compassionate [at Shady Grove Fertility]. I understand why they are so compassionate, however sometimes I felt like I was being handled with kid’s gloves. Which is not a bad thing at all because some women need that :)...we qualify for Shady Grove’s shared risk program which is very affordable...It is very easy to contact the office and schedule appointments that fit your needs. They have always phoned with reminders of appointments and also send out helpful emails with different tips and success stories from past patients.
+ Read more
Age
29
Treated
2018
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
It is very easy to contact the office and schedule appointments that fit your needs. They have always phoned with reminders of appointments and also send out helpful emails with different tips and success stories from past patients.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Doctor Martin has always made us feel that he has our best interest at heart. He is interested in our lives and is determined to help give us the family we have always dreamed of.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie)
The nursing staff is so kind and compassionate. I understand why they are so compassionate, however sometimes I felt like I was being handled with kid’s gloves. Which is not a bad thing at all because some women need that :)
How was your experience with Ryan Martin at Shady Grove Fertility?
Dr. Martin has always made himself available to us for any questions that we may have. We just finished our IVF consult with him and we feel so confident in our understanding and ability to move forward. I feel very lucky that Dr. Martin doesn’t just see me for my lab values, but treats me as a patient. He is very straight forward but also has an excellent bedside manner.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Believe that he has your best interest in mind and trust his process.
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
I have unexplained infertility. I ovulate on my own with regular cycles and my husband is healthy. We started with clomid plus trigger plus timed intercourse. But clomid overstimulated my ovaries and we ended up switching to femara plus trigger plus timed intercourse. This our fourth and final cycle of timed intercourse. If this cycle fails, we will move onto IVF later in the year.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I am very lucky with the insurance that I have the costs have been minimal. However, IVF is not covered. Luckily we qualify for Shady Grove’s shared risk program which is very affordable.
10
Doctor
Ryan Martin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Warrington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
9
SGF is indeed run like a very efficient machine. It’s not necessarily a great impression at first if you’re looking for warm and personalized attention, but I had pretty big change of heart after my 3rd miscarriage (from a natural pregnancy) and I moved from being lukewarm on IVF treatment to aggressively pursuing it. I did appreciate their efficiency... about $2,500 for PGS testing, and $1400 for acupuncture treatments, approximately $700 for an ERA test (endometrial receptivity biopsy)
+ Read more
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Race
East Asian, South Asian, Middle Eastern
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
SGF is indeed run like a very efficient machine. It’s not necessarily a great impression at first if you’re looking for warm and personalized attention, but I had pretty big change of heart after my 3rd miscarriage (from a natural pregnancy) and I moved from being lukewarm on IVF treatment to aggressively pursuing it. I did appreciate their efficiency.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very helpful although he like all the doctors are very busy. He did call me directly several times to explain things (eg when I was having a likely chemical pregnancy) and he helped to give the basic facts of the matter. I appreciated him laying out the options when things weren’t looking good and offering new tests to find out more info.
How was your experience with Frank Chang at Shady Grove Fertility?
Was appreciative of his calling me directly a few times to discuss treatment options at length. He was also good re: being realistic and managing expectations. On my third FET and last he was really hoping for the best but it turned out not to be and we are not in a whole new IVF cycle, which will be my last.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
I was on Menopur 75 and Gonal F 225 for about 9 days which was a surprisingly short protocol. Triggered on day 10 and retrieval on day 11. I used the HCG trigger instead of the Lupron and there was a specific reason why Dr Chang decided on that but I can’t recall. They retrieved 19 eggs. 10 ended up fertilizing normally but only 3 tested noramally (PGS) without chromosomal abnormalities. All 3 FETa failed. One of the three was a chemical pregnancy.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
$22,500 and an additional $3000 for medicines, about $2,500 for PGS testing, and $1400 for acupuncture treatments, approximately $700 for an ERA test (endometrial receptivity biopsy) Everything was out of pocket. My insurance only paid for infertility testing and diagnostics. The year we decided to start IVF, the US Federal government pulled ALL of the insurance carriers that offer IVF treatment off their benefits offerings.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Yes he really thought I had a high chance of success and we didn’t want twins.
8
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2018
Success with this Doc
1 Egg Frozen
Treatment
1 Egg Freezing
Diagnosis
Endometriosis
10
I think the clinic [Shady Grove Fertility- Fair Oaks] could do better with the front desk staff being more attentive, with looking you in the eye and addressing you as soon as you reach the counter. There was one woman who was very kind when greeting patients, but some of the others were not as friendly as they ought to be.... I paid $9,000 for the retrieval, monitoring, egg storage for 5 years and fees. I then also paid around $7,000 for medications for a total of $16,000.
+ Read more
Age
36
Treated
2018
Success with this Doc
1 Egg Frozen
Race
East Asian
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Endometriosis
10
Describe your experience with Shady Grove Fertility.
I think the clinic could do better with the front desk staff being more attentive, with looking you in the eye and addressing you as soon as you reach the counter. There was one woman who was very kind when greeting patients, but some of the others were not as friendly as they ought to be. Same with the women who draw blood. I absolutely loved India but the other tech wasn't as warm. The clinic's strength is their proven reputation and their ability to be the leader in fertility treatments. I think with scaling such a business, SGF just needs to keep maintaining the quality of interaction between patient and provider.
During treatment, were you treated like a number or a human with Stephen Greenhouse at Shady Grove Fertility?
At any fertility clinic, its easy to feel like a number. Because there were so many people in and out for bloodwork and ultrasound, its easy to think you're rushed but you're not. You have the opportunity to ask as many questions as needed and interject however many times you want. I never felt as that other many other patients around me affected my experience. If anything, it comforted me to know that others are going through a similar journey.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Anne Miller)
Anne Miller was great. She always responded timely to my needs. Jennifer Butler-Symonds was also incredible amazing. She gave me all the information I needed, even when I was confused or felt like a basketcase and was worried about everything. She also met with me when I came into the office, to give me extra needles because I ran out. I loved my interactions with Jennifer. It helped tremendously during such a stressful time as this.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
Dr. Greenhouse was always so gracious to me. After a significant number of days on stims, my follicle count was very low and we risked not getting any eggs at all. Dr Greenhouse sat down with me to let me know what my options were - and told me he'd support me with either option I decided. He was compassionate and I appreciated that very much. I have met other Doctors who were "to the point" and not as "warm" - I am so glad that I was treated by Dr. Greenhouse and not someone else with poor bedside manner.
What's one piece of advice would you give a prospective patient of Stephen Greenhouse at Shady Grove Fertility?
If you're seeing Dr. Greenhouse, you are in good hands. He's a great doctor and very skilled. Ask all the questions you need - he was very patient and throurough with my list of questions.
Describe the protocols Stephen Greenhouse used in your cycles at Shady Grove Fertility and their degree of success.
I have .3 AMH and endometriosis. We started off with 150 Menopur with 450 Gonal F. After a few days, we increased the Menopur to 225 and then added Cetrotide in the mix. Trigger shot was Novarel. They saw 3 follicles, a 19.5, 17.1 and 11.8 but unfortunately, I think the big one got to big and the small one was undetectable. I came out with only 1 egg retrieved. But that one egg was mature. Thank God.
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
I paid $9,000 for the retrieval, monitoring, egg storage for 5 years and fees. I then also paid around $7,000 for medications for a total of $16,000.
Describe Stephen Greenhouse's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was only treated for egg freezing so those options were not needed.
10
Doctor
Stephen Greenhouse
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fair Oaks
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF, Donor Eggs
Diagnosis
Other, Unexplained
10
Very modern, professional, clean. Has their process down. At the beginning of the process, Shady Grove set you up for a coordinator for financial, embryo, office, nurse- all parties which specialized in their reapected areas to help you to navigate when the process starts....She’ll [nurse] answer questions, has patience, you are able to contact her via email or phone and always returns call/email same day.
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF, Donor Eggs
Diagnosis
Other, Unexplained
10
Describe your experience with Shady Grove Fertility.
Very modern, professional, clean. Has their process down. At the beginning of the process, Shady Grove set you up for a coordinator for financial, embryo, office, nurse- all parties which specialized in their reapected areas to help you to navigate when the process starts.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Like a human bc show they care. Communicated. Easy to get a hold of my nurse or doctor. Took time with me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian Oseni)
She’ll answer questions, has patience, you are able to contact her via email or phone and always returns call/email same day.
How was your experience with Eric Levens at Shady Grove Fertility?
I am in Virginia Beach. I go to the Rockville, Maryland location for treatments. Dr. Levens was at this location when I first started treatments but has moved. Although my treatments are remote, I still can call him anytime I have any questions. He calls and checks in on me to see if I have any questions. I monitor outside of Shady Grove but when we were pregnant last and was having heavy bleeding. Dr. Levens asked we go to his clinic so he can personally do our sonogram. I am happy with Dr. Levens. He is a great doctor. Too bad he is not in Virginia Beach. Shady Grove is worth the travel.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Do research and trust the process.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We started with progesterone vaginal inserts and progesterone injections. Then, we moved to progesterone injections and was able to have implantation. As for estrogen, we started we just injections, second cycle we added estrogen vaginal inserts twice a day and now, inserts are up to three times a day. The change to estrogen have increase the uterine lining before implantation and increase of progesterone injections dosage have decrease bleeding after transfer.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
$25,000 donor egg, risk share program.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Doctor was very careful about the amt of embryo we can transfer. He educated us to the possible risk for the baby and mom with multiple embryos. The 1st cycle, we transfer one. The 2nd cycle, two embryos bc we asked. I am glad although he prefers one embryo because we asked for two, he was open to our decision.
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42
Treated
2018
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
To be honest, it was a bumpy start with our nurse [at Shady Grove]. She's very kind and compassionate, but having worked with another nurse before, we could see that she was not as thorough in giving instructions. There's been much improvement since those initial hiccups, but we still ask for clarification on occasion...SGF handles monitoring appointments like a well-oiled machine. They do a great job from start to finish.
+ Read more
Age
42
Treated
2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove takes great effort to create an environment with compassionate professional care from the front desk folks that greet you at check-in to the medical staff passed in the halls to even how the waiting space is broken up so you don't walk into a massive open waiting room akin to visiting the DMV. When you're having a tough day as many of us do in this process, those things are comforting. We've been with Shady Grove through three IVF cycles and the one area of weakness is the Financial Services team. The Finance team has high turnover, doesn't always lay out costs clearly and at times may take days to respond to your call or message. That said, they are still pleasant to work with. I would suggest doing most communication on finances via email so you have records.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
While the day to day instructions and details are conveyed by our nurse, Dr. Chang is usually available for questions if requested and called us directly if there was significant news (good or bad). During those calls, he always asked how am I doing--all of which made us feel like our case mattered.
Describe your experience with your nurse at Shady Grove Fertility.
To be honest, it was a bumpy start with our nurse. She's very kind and compassionate, but having worked with another nurse before, we could see that she was not as thorough in giving instructions. There's been much improvement since those initial hiccups, but we still ask for clarification on occasion.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang is pleasant, knowledgeable, honest and an empathetic listener. He seems fully aware of the physical and financial challenges patients often experience. He is slightly hopeful while remaining candid. He also doesn't try to push us in a direction we don't want.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
SGF handles monitoring appointments like a well-oiled machine. They do a great job from start to finish.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
Two cycles of IVF with PGS testing: $21,500 plus the cost of meds which adds an additional $5,000-$7,500 per cycle.
9
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
SGF does use a cookie cutter approach for their protocols. Nothing is outside of the box. SGF is a large clinic, but we didn't really ever feel like we are just a number there. The Fairfax office was great!... There are many options at SGF and they use "global" fees, which is nice because monitoring is included in this. They have a single cycle package, and multi-cycle package, and a shared risk program.... Sarah our IVF coordinator was great.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
SGF does use a cookie cutter approach for their protocols. Nothing is outside of the box. SGF is a large clinic, but we didn't really ever feel like we are just a number there. The Fairfax office was great!
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is very personal and caring. If you have any questions about why he is doing something, just ask, he will explain it in detail. SGF sees a lot of patients and yet the care still feels personal.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah)
Sarah our IVF coordinator was great. She replies to emails and calls very promptly and gets to the point. The monitoring in the morning was fairly orgainized and quick. There were a few hiccups but nothing major at all.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is a great doctor who is to the point, yet in a caring way, and has a background in research. We never felt like he didn't know what he was doing. He called us a few times during the stimulation phase of our cycle to give us updates, or see if we had any questions.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Make a list of questions, discuss any doubts you have with Dr. Levens.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Levens started us on the protocol we wanted. During the stimualtions he adjusted the dosages as needed. In general SGF does not really do out of the box protocols, they do take a more cookie cutter type approach for protocols. However, this doesn't mean it can't work.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Well run - a few hiccups but nothing to complain about.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
There are many options at SGF and they use "global" fees, which is nice because monitoring is included in this. They have a single cycle package, and multi-cycle package, and a shared risk program.
10
Doctor
Eric Levens
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
45 - 47
Treated
2016 - 2018
Success with this Doc
?
Treatment
1 Egg Freezing
Diagnosis
Uterine Fibroids
8
Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances....The entire nursing staff was always very kind. I felt very comfortable and welcome....I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.
+ Read more
Age
45 - 47
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Egg Freezing
Diagnosis
Uterine Fibroids
8
Describe your experience with Shady Grove Fertility.
Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Andrea was extremely kind and really took the time to explain everything, including things that were not necessarily in her scope of expertise (financing). She was very patient and really explored all options with me. In addition, she was very honest.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: first nurse is no longer there)
The entire nursing staff was always very kind. I felt very comfortable and welcome.
How was your experience with Andrea Reh at Shady Grove Fertility?
Andrea was very thorough in exploring all of my options. As a single woman, she was supportive of my journey. I never felt worried about doing this alone. Andrea never made me feel like she was rushing. In fact, when I apologized for asking so many questions, she told me that it was her job and to ask her everything I needed to. In addition, I was told to contact her with further questions. She encouraged me to keep all of my options open and explore all possibilities. Each time I go, Andrea makes me feel that I matter and am not just another number.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
That she is very nice and thorough - don't hesitate to ask her any questions.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I had fibroid surgery while I was under Andrea's care. I had all of the testing done to assess readiness for IVF. My treatment was pause in order to secure proper financing. We discussed transferring my eggs from NY, using egg donors, and using sperm donors.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
I was able to use insurance only for the fibroid surgery. Everything else has been out of pocket - my insurance does not cover anything. I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.
9
Doctor
Andrea Reh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IVF
Diagnosis
9
It [Shady Grove-Rockville] is a pretty well-oiled machine. There are so many women (and men) that attend the clinic daily for a multitude of reasons and all are taken care of. There were a few times when I knew that during morning monitoring I needed to follow a certain protocol, as delineated by my nurse, however it was not written in the system and they were unable to reach her because it was before 9 am. I had to turn around and go back which was an inconvenience but not the end of the world.
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Shady Grove Fertility.
It is a pretty well-oiled machine. There are so many women (and men) that attend the clinic daily for a multitude of reasons and all are taken care of. There were a few times when I knew that during morning monitoring I needed to follow a certain protocol, as delineated by my nurse, however it was not written in the system and they were unable to reach her because it was before 9 am. I had to turn around and go back which was an inconvenience but not the end of the world.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
There were times when Dr. Levy called me and helped me understand the process and there were other times where I felt that he could have been talking to anyone and lacked the proper bedside manner.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nicole Astorga)
She was available by phone and email and usually got back to us within 24 hours, on rare occasions, it took longer. She tried her best to explain everything she understood and managed our case as much as she was able. She answered all questions and was always friendly.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Scheduled the wrong procedure
How was your experience with Michael Levy at Shady Grove Fertility?
He is so knowledgeable and it was clear from the minute we walked into his office that we were in good hands, medically. I never once wavered in his approach toward our treatment and had full faith in his ability to guide us through these murky waters. Simultaneously, my husband and I felt that he often rushed us off the phone, was not as compassionate as we had imagined he'd be, and was somewhat cavalier about our setbacks when we were visibly struggling.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
Know that you will be in very good medical care and look for other members of his team (or your own team of family and friends) to lean on for emotional support.
Describe the costs associated with your care under Michael Levy at Shady Grove Fertility.
We have spent around 40K thus far for IVF treatment (not including medication)
Describe Michael Levy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He told us that since I was under 39/40 he believed in singleton pregnancies as they are less high-risk in nature.
8
Doctor
Michael Levy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
43 - 46
Treated
2015 - 2018
Success with this Doc
?
Treatment
IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
7
Multiple times I had to call the emergency care number [at Shady Grove] to get results and be provided the correct dose of meds or timing of my shots/appointments because they failed to follow instructions on which number to call. Admittedly, my schedule was unique, but I provided very clear instructions on which phone number to leave results but they often failed to read the notes in my file and called the wrong number which I could not reach remotely to verify the next step in my protocol. Fortunately, no cycle was ever lost due to the comms error, but it did cause extra stress that I did not need.
+ Read more
Age
43 - 46
Treated
2015 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
7
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility is very much a baby making factory that is interested in outcomes and not so much the care and treatment of the individual. But they get results....they just might not be the results you hoped for (pregnancy via donor egg instead of your own eggs) and the way you hoped (seeing your doctor verses the "on call" doctor).
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
Dr. Guarde is excellent in person and on the phone, and very relatable. My concerns are that she never informed me in advance when she would be unavailiable.....she was on vacation or otherwise not working during two of my three "own egg" transfers, which was very upsetting to discover in the moment.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley (forget last name))
Ashley was very caring and supportive when providing the results of my blood tests.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Rachana Garde at Shady Grove Fertility?
Dr. Garde is very personable and relatable, and is the only woman that practices at the clinic I was at. In hindsight she was a little too optimistic and her hopes for a pregnancy with my own eggs ended up costing me a lot more than I thought I would expend to get pregnant, finally only having a viable pregnancy through donor egg (and two separate donors at that). I only saw her in person twice, once for my initial consult and once during an early ultrasound with my first pregnancy. The rest of the time all comms came through the nurse. I did have several phone calls with Dr. Garde to discuss the outcome of my miscarriages and the way ahead. She was always very supportive, but I feel like almost too gentle without providing solid recommendations for the next step, ie when to move on to donor egg.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Ask her the hard questions, because she will not tell you unless you ask. If you ask, she's very forthcoming.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
I did 3 cycles using an "antagonist" protocol, each with increasing doses of menopur and gonal F. My first cycle rendered the most eggs and embryos, but none of the cycles ever ended up producing a PGS-testable "blastocyst" and so embryos were implanted without testing, resulting in miscarriage or BNF. First cycle implanted 3 embryos resulting in week 11 miscarriage. Second cycle implanted 2 embryos resulting in week 7 twin miscarriage. Third cycle implanted 2 embryos resulting in BNF. Dr. Garde never explained the rationale behind the protocol or the increase in dosage or why she didn't want to use a different protocol. After the third cycle I moved on to donor egg.
Describe the costs associated with your care under Rachana Garde at Shady Grove Fertility.
I was a self-paying patient (no insurance coverage) and was provided a 25% discount for being active duty military. First 2 cycles were purchased as a group for ~$17000 (with discount) and 3rd cycle was purchased separately for ~$12000.
Describe Rachana Garde's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We discussed very early on my desire for a singleton, but was convinced that due to advanced age that more embryos needed to be implanted, and my decision was helped because the embryos were not of freezable quality, so it was either implant or destroy, so I did the multiple embryo transfers.
7
Doctor
Rachana Garde
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
2
The clinic [Shady Grove] did not stay on top of the insurance requirements, leading to a canceled cycle. There were also a number of times with intense confusion about what the protocol was actually supposed to be (with an attitude of “it’s just an iui...Definitely a factory...easy appointment scheduling, lots of locations, work-friendly hours. I would be careful if you have need for confidentiality— while in the waiting room I heard front desk staff talking about patients’ files
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
2
Describe your experience with Shady Grove Fertility.
Definitely a factory and primarily about their profits. That said, some things do go more smoothly because of their corporate feel— easy appointment scheduling, lots of locations, work-friendly hours. I would be careful if you have need for confidentiality— while in the waiting room I heard front desk staff talking about patients’ files, including names (not in a gossip way, in a work-related manner, but more info than the waiting room should have heard.) This actually led to my being aware of a prominent person’s pregnancy a couple months before it was announced in the newspaper— presumably someone who definitely wanted her privacy on the matter!
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh was great to deal with, I felt informed and respected in my conversations with her. That wasn’t always (or even mostly) the case with the nurses and support staff at shady grove, however— overall, I felt very much like a number.
Describe your experience with your nurse at Shady Grove Fertility.
The nursing staff was widely variable— some were fabulous, some seemed contemptuous. I definitely had the sense that they might be more engaged and on top of things if I were doing more expensive/involved treatment, but my IUI attempts weren’t at that level.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh seemed competent and was friendly and good to talk to. I did feel at times like she was obligated to try to sell extra services. However, this is only based on one in-person meeting, one phone call, and one voicemail. Most of my interaction were with other staff at shady grove, which were not always as positive.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Try to get more time and check in more with Dr. Reh herself— she seemed like she knew what she was doing, but it got lost in translation being relayed through multiple layers of staff.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I did three unmedicated IUI which resulted in negatives. (One of these was monitored, with a trigger and prometrium after iui, but I’m not sure Dr. Reh had anything to do with that protocol choice— it seemed to come from the nurse.) the next planned steps were/are a medicated iui and then she suggested an IVF cycle with PGD.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
With 50% coverage on my insurance, the cost for appointments was $105-$135. (However, when the insurance snafu happened, I became aware that the self-pay option was actually about 5-6 times that amount.
5
Doctor
Andrea Reh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Shady Grove Fertility
Arlington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
All of the staff at Shady Grove Chesterbrook office were amazing & friendly! They have early morning hours which worked great for us since we had an almost hour long commute each direction. I would definitely recommend going to one of their many open houses that they offer throughout the year if you are thinking about seeing them for treatment, you will be offered a free consultation with one of their providers.
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
Describe your experience with Shady Grove Fertility.
All of the staff at Shady Grove Chesterbrook office were amazing & friendly! They have early morning hours which worked great for us since we had an almost hour long commute each direction. I would definitely recommend going to one of their many open houses that they offer throughout the year if you are thinking about seeing them for treatment, you will be offered a free consultation with one of their providers.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson spent over 1.5 hours face to face with me reviewing all of my past cycles & results from 2 previous fertility doctors. He took the time to explain my previous cycles & numbers with me which none of my other doctors had done in the past. He also gave his opinion on what he would have done different with my past cycles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Erica & Chrissie)
Erica & Chrissie are compassionate, prompt with communication & very knowledgeable.
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson is very personable, knowledgeable & honest. He personally called to give updates on our embryos as well as emailed us when we received our PGS results (which was 3 days before Christmas) He also took the time to call us the following day (the Sat. before Christmas) to discuss PGS results & when we would proceed with our FET. We can’t thank him enough for everything he did for us on our journey to become parents.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Trust in him completely.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
Our first retrieval with Dr. Sasson was actually our 6th retrieval. He decided to do a Lupron stop protocol (which I had never done before) during my stim period I was injecting FSH 325 in the AM & Menopur 325 in the PM. I stimmed for 12 days & had retrieval on day 14. We got 11 eggs, 9 were mature, 7 fertilized & we ended up with 5 day 5 blastocysts & 1 day 6 blastocyst. This was double the amount of blastocysts we had gotten from any of our previous cycles. We did PGS & ended up with 4 PGS normal embryos!!! We were beyond excited with our results at Shady Grove with Dr. Sasson!
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
We were lucky enough to have some insurance coverage so we spent about $1800 for our FET since our deductible just renewed. PGS cost $3400 & our meds cost roughly $6000 for the whole cycle.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Sasson recommended that we transfer one embryo for best results & we got a positive pregnancy test 6 days after our FET!
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
8
I love that the clinic [Shady Grove - DC K St] has 7 am monitoring hours. I am able to make these appointments while being only minimally late for work. I also like that you can be in and out in the morning without long forms to fill or people to meet with during monitoring....I ask a lot of questions and because I have VERY limited access to my Doctor, many of the ppl I am asking are nurses or Ultrasound tech or PA's. So depending on who I ask I get a totally different answer.
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI
Diagnosis
8
Describe your experience with Shady Grove Fertility.
I love that the clinic has 7 am monitoring hours. I am able to make these appointments while being only minimally late for work. I also like that you can be in and out in the morning without long forms to fill or people to meet with during monitoring. The staff keeps the flow of patients moving quickly. The clinic is closed at 4 and for an hour midday for lunch (12-1) I think given its high capacity functioning and sheer number of patients, it should be open for scheduling and calls during the lunch hour. It should also close at 5 (6 even). Other than the morning monitoring hours, the rest of the day's schedule isn't very convenient.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
I feel that Dr. Devine treats me like a human being. When she was forced to cancel my first IUI cycle due to over-stimulation she called me personally to tell me and to go over next steps. Since I was paying completely out of pocket she was able to work with me to do my next IUI at no cost, even the meds were provided for me. I really appreciated this gesture.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sheila Ormond)
Sheila Ormond is a sweet, and helpful Nurse. She answers my questions and lets me know when she cannot and when she cannot she always follows up with Dr Devine in order to get me an answer.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is very knowledgeable in her field of practice. It is clear that she wants results and hold herself to high standards. She is direct and no-nonsense while still offering hope and I really appreciate this quality in a doctor. Because of these strengths I found it really disappointing that I had almost no contact with her. I had much more contact with the nurse assigned to me-Sheila Ormond who is a phenomenal nurse and support to me during my cycles. When I walked in for my first IUI cycle I was dismayed to see a woman I had never met. I asked her where my doctor was and she said that Dr. Devine would not be performing my IUI. I really wanted to see Dr. Devine and get her real time insights on my cycle. Same thing during my 2nd IUI cycle. Doctor Devine was nowhere in sight. I was assigned a Physicians Assistant who did the IUI. During my 2nd cycle I ran into some complications --my trigger shot did not work! I was sure of it and I needed to speak to Dr. Devine desperately. The nurses did not seem concerned by my pleas to speak with her. They told me that they would handle it and that I should speak to her through them. At that point I reminded them that I am a self-pay patient and I deserved to speak with my doctor. After several hours, she called and we talked at length and she was able to devise a new plan of action. Again, I respect Dr. Devine and her expertise and it is this respect that I have for her that leaves me wanting more contact with her, especially during a complicated cycle.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Have all of your questions written down in advance. She does a great job answering them but you must offer them. If not, she keeps it short and sweet. Also feel free to contribute your thoughts and ideas, after all you are an expert on your own body. She is willing to work with patients when devising treatment plans.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
1st cancelled IUI cycle protocol: Clomid 100 mg CD 2-7, Gonal -F 75 CD7-9, trigger, vaginal prometrium 200 mg twice a day. Result: cancelled due to overstim 2nd IUI Cycle: Femera CD 2-7, Menopur CD 7-8, HCG trigger,Estrace due to thin lining, prometrium 200 mg twice a day. Result BFN 3rd Cycle: Femera CD 2-7, Menopur CD 7-8, HCG trigger (trigger failed), 2nd trigger novarel administered intramuscular, Estrace due to thin lining on femera, prometrium 200 mg twice a day. Result TBD I was started out on a high dose protocol due to an elevated day 3FSH, I overstimmed and I also had strange visual side effects with the clomid so I was switched to femera. Not sure why I was switched to menopur but my nurse said something about it being helpful to my lining? (not sure whether that is coming from any real wisdom or if it was a way to get me to stop asking questions) I was switched to novarel trigger during my 3rd cycle because I did not respond to the Ovidrel.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
base IUI fee $1800 Meds: $500
7
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
10
After almost every appointment [at Shady Grove of PA] I had a sit down with the nurse assigned to me and she explained exactly what I was to do. She showed me how to inject the meds and then emailed me several videos to help. She called with my blood tests and explained what they meant and all the next steps.... This is a very nice clinic! It's huge, and the exam rooms are large and have a large TV screen where you can comfortably lay back and watch the ultrasound happening. Sometimes in the morning there is a little bit of a wait
+ Read more
Age
30
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
This is a very nice clinic! It's huge, and the exam rooms are large and have a large TV screen where you can comfortably lay back and watch the ultrasound happening. Sometimes in the morning there is a little bit of a wait.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
We started with a sit down appointment with Dr. Kallen, he spent over an hour talking about our options and what would be best for us. Every time I walk in the clinic I see Dr. Kallen and a nurse. They always explain what they're doing and what the next steps are.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Christine)
After almost every appointment I had a sit down with the nurse assigned to me and she explained exactly what I was to do. She showed me how to inject the meds and then emailed me several videos to help. She called with my blood tests and explained what they meant and all the next steps.
How was your experience with Caleb Kallen at Shady Grove Fertility?
At our first appointment I thought that Dr. Kallen pushed doing IVF a little too hard, but once I explained I wasn't ready for that he was immediately okay with trying another IUI. He explained the process he wanted to try and what results he expected. When things didn't work out as planned, he reassured me that things could still work out, and if they didn't, we could change our course for the next cycle without moving onto IVF right away. He was personable and honest and I appreciated the fact that he did all of my ultrasounds and the actual IUI.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
Tell him what you're comfortable doing. Be honest.
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
My first cycle with Dr. Kallen for my IUI I took Clomid 100mg CD 3-7 and a 75mg follistim injection on CD 7. I started estrace vaginally twice a day on CD 8 because my last cycle with Clomid it thinned my lining and the follistim and estrace were to make sure my lining was where it needed to be. I ended up having only one follicle but it was a big one. I used ovidrel and 2 days later had my IUI. I'm still in the TWW.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
I have a $70 copay every time I walk in the door except for bloodwork. I'm unsure of the actual cost of the IUI because I haven't been billed for it yet. They provided my follistim injection for free as long as I used their pharmacy for the ovidrel.
9
Doctor
Caleb Kallen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
[Shady Grove ] Ease of scheduling is awesome. 24 hour service is an immeasurable benefit to patients who work odd hours. Kind, knowledgeable and caring staff who go above and beyond make the difficult experience of infertility easier to bear...Allison is more like an old girlfriend that nurse. She was/ is amazing. She was my nurse for both the IUI and the IVF and I could not have hand picked a better nurse/ care coordinator.
+ Read more
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Shady Grove Fertility.
Ease of scheduling is awesome. 24 hour service is an immeasurable benefit to patients who work odd hours. Kind, knowledgeable and caring staff who go above and beyond make the difficult experience of infertility easier to bear
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is Awesome! He made me feel so at ease with the process of IVF. He explained the very technical aspects of IVF in the most easy to understand terms. He never tired in answering my questions and even provided me with his cellular phone and email so that I could be in touch with him as question arose. We returned to Dr. Bromer in pursuit of our second child, at which time our insurance only provided for IUI. Dr. Bromer did all of the necessary testing and told us what our best options for achieving pregnancy were. Regrettably we learned that we would not be able to conceive via IUI due to my husbands very low count following weight loss surgery. Devastated by the news, my husband and I opted to proceed with two course of IUI. Dr. Bromer was super supportive despite knowing that are chances were low. He allowed us to try to sudafed protocol etc. When that didn't work he researched and took the time to explain some insurance options that we perhaps had not considered. He truly went above and beyond to try and help us find a solution. He even assisted us in completing our application for a Baby Quest grant. I highly recommend him as a practitioner and should I be fortunate enough to have the funds to pursue an additional IVF he is the doctor that I would chose to see.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison Catalani )
Allison is more like an old girlfriend that nurse. She was/ is amazing. She was my nurse for both the IUI and the IVF and I could not have hand picked a better nurse/ care coordinator. She answered questions and facilitated my care through the entirety of my treatment at Shady Grove.
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is a consummate professional. He is knowledgeable kind and truly gives of himself to his patients. In treating you he leaves no stone unturned and no question unasked. He is patient focused and tries to offer solutions that are both medically and financially feasible. Because he is so thorough , and knowledgeable about the medical and insurance side of things you immediately want to trust. As a patient it was easy to comply with his prescribed course of treatment because you feel like you are a partner in your care and not just patient.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Don't ever tire of treating people with the care and kindness that you do. Infertility is a scary and lonely experience and while we want your guidance and the hard truths we appreciate your taking the time to provide guidance in a way that considers the patient perspective and input and while the truth is sometimes hard to take it easier to bear when the practitioners approach is informed kind and straight forward. In short keep doing what you do!
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
For our IVF i dont recall specifics- but we stimulated retrieved 4 eggs- 2 fertilized and one failed to thrive by the time of transfer. So we transferred the one. For our most recent IUI we stimulated and had 2 failed cycles.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Insurance covered the great majority of our costs- We paid just over $6,000 out of pocket.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Hagerstown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
40
Treated
2018
Success with this Doc
No
Treatment
7 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
I could never get through to schedule monitoring appointments, so I started just showing up the mornings I was supposed to go and being prepared to wait....Once I waited 2.5 hours....we didn't have a lot of trust in the clinic [Shady Grove - Towson]. I'd say you need to be a strong advocate for yourself if you're going to go there....Elayne is also kind of blunt, not very warm. I felt like she was overworked. She'd respond by email but sometimes it would take a couple days.
+ Read more
Age
40
Treated
2018
Success with this Doc
No
Race
European, Black or African-American, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Describe your experience with Shady Grove Fertility.
We thought SG had a good reputation and thought we'd be in good hands. Very quickly on, we realized it wasn't true for us and we didn't have a lot of trust in the clinic. I'd say you need to be a strong advocate for yourself if you're going to go there.
During treatment, were you treated like a number or a human with Eugene Katz at Shady Grove Fertility?
It felt like SG has one protocol that you get and they will not veer off from it regardless of your specific health history. They were going to continue me with the same protocol just higher dosages even though my eggs grew at different rates. When I asked about trying HGH and maybe testing for some other things, Dr Katz got offended and refused.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elayne Kochis)
Elayne is also kind of blunt, not very warm. I felt like she was overworked. She'd respond by email but sometimes it would take a couple days. If she was off, I had no idea how to get through to somebody. Overall the clinic seemed disorganized. There were 2 nurses who take blood that I really liked and looked forward to seeing.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to convey critical information
How was your experience with Eugene Katz at Shady Grove Fertility?
Dr. Katz has an awkward bedside manner, joking around inappropriately and just saying uncomfortable things sometimes. We would sometimes have a list of questions and he would just tell us to ask the nurses. At our very first visit he asked why we were even trying to use my eggs (I was age 38 at the time). We felt like he never really wanted to give us a chance with them and wasn't invested in the outcome.
What's one piece of advice would you give a prospective patient of Eugene Katz at Shady Grove Fertility?
I honestly wouldn't go to him unless you're just starting out with fertility treatments and are willing to try a bit without much on the line. If you've already been trying for some time, I'd go to somebody more compassionate and invested.
Describe the protocols Eugene Katz used in your cycles at Shady Grove Fertility and their degree of success.
BCP for 3 weeks, Gonal F 200mg, Menopur 75-100 mg, Cetrotide at the end, IM trigger shot in the butt. Had 3 fertilized eggs at day 3, only 2 at day 5. We waited til day but neither was a blastocyst so they were discarded and there was no transfer.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Once I waited 2.5 hours.
Describe the costs associated with your care under Eugene Katz at Shady Grove Fertility.
Insurance covered most
0
Doctor
Eugene Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
9
Shady Grove is kind of run like a factory, but I think there are totally upsides to that depending on what you are being treated for...I think the doctors, nurses, and other staff there really know what they are doing and you get great care overall. Everything is convenient and efficient. However, if you want your hand held by a specific doctor, this is not the place to go....I would say that the nurses are highly variable. ...Shady Grove is really good about preparing you for the costs of things in general.
+ Read more
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
4th of 5 Docs
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
9
Describe your experience with Shady Grove Fertility.
I'm repeating myself. Shady Grove is a "factory" and there are pluses and minuses to this. I think the doctors, nurses, and other staff there really know what they are doing and you get great care overall. Everything is convenient and efficient. However, if you want your hand held by a specific doctor, this is not the place to go. I am happy with Shady Grove because I did a successful cycle of IVF there and I feel like they have adapted well to my evolving situation (moving to New York, involving another doctor, moving onto a gestational carrier).
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
It is so hard to review doctors when you are still in the process of being treated by them and don't know what will result! Things I like about Dr. Devine: she always takes the time to talk to you extensively about results (good and bad) and about the prognosis. She is really, really good at setting expectations (low ones in my situation). She is the first doctor who said I might need a gestational carrier and I was actually able to hear that. HOWEVER, Shady Grove is kind of run like a factory, but I think there are totally upsides to that depending on what you are being treated for. So I do sometimes feel like a number there. It's not a warm and fuzzy place. But I'm in a spot with my fertility issues where I don't really need warm and fuzzy right now. I just need the care to be good and I do think Shady Grove has an excellent lab. One thing to watch for is that you have a ton of access to nurses and other ancillary staff at Shady Grove but it can be hard to schedule time to actually talk to your doctor. On the other hand, I don't really need to talk to my doctor all of the time now anyway. I am not having any medical emergencies, etc. Mixed feelings. But yes, when I talk to Dr. Devine, she treats me very much like a human.
Describe your experience with the nursing staff.
I would say that the nurses are highly variable. I had a few nurses who were absolutely amazing (Sheila Ormond, most notably). They are so responsive and compassionate and because of how the practice is run you end up interacting with them a lot and they really know and understand your situation. However, it's uneven - I randomly had a nurse for a few weeks during a time when I was doing outside monitoring who was unresponsive and had no idea what was going on with my case. She got re-assigned (perhaps after I complained, though I'm not sure). I now have a gestational carrier coordinator who seems great. But yeah, I would say it's variable. The nice thing about a "factory" place is that because of the sheer volume of nurses, you can probably complain and get re-assigned easily to someone really good.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is not warm and fuzzy, as noted above. But she is really really good at setting expectations and I appreciate that. I went to her to preserve my fertility because I had a difficult time getting and being pregnant with my first child. That evolved into me actually trying to get pregnant with a second child - this has not happened yet and we've moved onto getting a gestational carrier and will be working with Shady Grove to do this. We decided it would be a good idea to create embryos right away after having our first child (in part because my insurance actually covered it and I had the time). I got amazing results from the one IVF cycle that I did at Shady Grove: 28 eggs retrieved, 24 were mature, 21 fertilized, 16 made it to day 5 embryos and were frozen, and 8 were genetically normal (2 of the 16 were re-biopsed because they didn't get conclusive results and one was normal and the other was not). That was awesome. However, during the IVF cycle, we discovered that I had "Asherman's Syndrome" still or again - I had it before my first child was born but thought it was treated. It either wasn't totally treated or it recurred from a c-section. We then discovered that even when the scars sticking the sides of the uterus were cleared I still seem to have an abnormally thin lining that tends to collect fluid during treatments that raise my estrogen level - there seems to be a trade-off between thickening the lining and increasing the fluid. Neither of these things is good for implantation. Ugh. I've now had 3 more hysteroscopies since doing IVF (I had 3 prior to having my first child)and done 2 questionable transfers of genetically normal embryos to suboptimal lining conditions at Shady Grove (under the theory that I got pregnant before with a very thin lining - 4mm). My lining does not make it out of the 4mm range. We've now called it quits on the transfers and we are officially moving onto a gestational carrier, as noted above. Dr. Devine actually thought I should go straight to a GC the first time I met with her based on the trauma of my first pregnancy (di-tri triplets, multi-fetal pregnancy reduction, debilitating nausea, intrauterine growth restriction, c-section at 36 weeks and 3 pound 11 ounce baby). But I insisted on trying again to get pregnant. I am calling it quits because it's been 4 years of infertility taking over my life, more than 5 different fertility doctors (not to mention the other ob/gyns and MFMs involved), 2 miscarriages, 2 partial ovarian torsions, 1 botched D&C, 1 multi-fetal pregnancy reduction, 1 c-section, 1 amazing baby with scary terrible pregnancy, 6 hysteroscopies, 2 unsuccessful frozen embryo transfers, and countless random doctors and nurses telling me that my uterus doesn't look good on ultrasound. I can honestly say that the least stressful part of this whole experience was actually my IVF cycle at Shady Grove. That was a total nothing. Worked out great. Can't ask for better results.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
If you want someone warm and fuzzy, I would not go to Dr. Devine. If you want someone who will be straight with you, Dr. Devine is amazing. I must tell you that because of how Shady Grove works, you end up seeing whoever is there that day so I didn't always see Dr. Devine. She will call you to follow up but sometimes it's not at a convenient time for you so you end up relying on what other doctors and nurses are saying. This is not a problem with Dr. Devine; this is more just about how the Shady Grove practice works. Everything is high quality, but you don't get your hand held by one person. You have A LOT of access to your nurse, but not as much access to your doctor.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I actually don't remember the specifics of the drugs I took for my one IVF cycle with Dr. Devine. She was concerned about over-stimulating me (I have PCOS and am very responsive to fertility drugs and have had partial ovarian torsion twice). She managed to maximize the number of mature eggs while not over-stimulating me which was great. The rationale for doing IVF was to preserve my fertility since I was 36, my insurance covered it, and I had a hard time conceiving my first child due to Asherman's Syndrome. It's now totally awesome that we have the embryos because we are pursuing a gestational carrier. Okay, here's the complicated thing that happened while I saw Dr. Devine: I wanted to get a hysteroscopy from my old doctor in San Francisco because he had already performed 2 hysteroscopies. I went to him in December of 2016. On hysteroscopy, he thought my uterus looked pretty good and put me on an estrogen therapy protocol. Every single time I went in to have my lining checked at Shady Grove during the estrogen therapy protocol, the lining was still really thin and my California doctor thought I should keep taking the estrogen. Dr. Devine didn't think the estrogen therapy was working. I went with the California doctor's advice because he had helped me in the past and I had had a successful pregnancy. Dr. Devine might be right that it wasn't working. I don't really know. Anyway, I did the estrogen therapy for 3 months. Then I did two unsuccessful frozen embryo transfers. Both cycles were really confusing because my lining didn't look great (still thin and fluid-filled), I was in the process of moving to New York City and was doing outside monitoring and seeing random clinicians for the measurements/assessments of my uterine lining. I would take a picture on my phone of the image of my uterus and send it to Dr. Devine's nurse because outside monitoring does not actually send the images (just a written report). I don't even know what to say about that experience. Outside monitoring is just a really really terrible experience if you have a uterine lining problem. It was terrible but not because of anything Dr. Devine did. She was very clear about the likelihood of success with these transfers not being great (as mentioned above, she is very good about setting expectations - and in my case, setting them low). This all prompted me to actually get another doctor in New York City. This New York doctor partnered really well with Dr. Devine and that was great. They knew, liked, and respected each other and I felt like I was in much better hands once that occurred. I really wish someone at Shady Grove had encouraged me to actually see a doctor in New York sooner (and not just do outside monitoring). I only got another doctor because I took the initiative. The nurse at Shady Grove made it seem like it was no big deal to do outside monitoring and let me tell you it really really was for me. It was expensive, time-consuming, and frustrating.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
They weren't too bad. My insurance actually covered a round of IVF so that was minimal cost. We also had a physician discount of 20% (my husband is a physician) on other procedures. The thing that was really expensive was actually the outside monitoring that I did in New York City. So be prepared for that. Shady Grove is really good about preparing you for the costs of things in general. But I was not prepared for the cost of outside monitoring.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Devine is a huge advocate of eSET. I'm sure there are specific situations where she would be okay with a multiple embryo transfer. But not for me!
9
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
There was a bit of quick expansion at the clinic [Shady Grove], and a disconnect with the clinical office and billing, so while things USED TO work like a well oiled machine, in 2018 all that stopped and things were pretty chaotic. I was glad to have had treatment prior to their expansion because I got great service then... The nursing staff was a hit or miss. I prefer more information. Over less, and it was sometimes tough getting all the information needed, and in the timeline needed.
+ Read more
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
There was a bit of quick expansion at the clinic, and a disconnect with the clinical office and billing, so while things USED TO work like a well oiled machine, in 2018 all that stopped and things were pretty chaotic. I was glad to have had treatment prior to their expansion because I got great service then, but now it’s tough and I hope they work out their kinks soon.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
I never felt like a number to Dr Levens. He always recognized me by name when passing me by in the clinic, he was incredibly caring and always looking out for our best interest and what we were hoping to achieve. He was incredibly patient and explained everything in detail because I like a lot of information.
Describe your experience with your nurse at Shady Grove Fertility.
The nursing staff was a hit or miss. I prefer more information. Over less, and it was sometimes tough getting all the information needed, and in the timeline needed. Also there was a quick expansion at the office, so I got shuffled around to various nurses which was tough. Dr Levens was my doctor throughout, but the nurses changed a few times, sometimes not having a nurse assigned at all, and that was hard to get information sometimes, like protocol, prescriptions, timing for meds, random questions, etc.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
I have nothing bad to say about Dr Levens. Everything about him is what you look for in a doctor for sensitive treatment such as this. He is soft spoken, kind, informative, reads patients well so understands when there’s hesitation and doesn’t push, he’s super knowledgeable and and trustworthy.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Don’t be afraid to ask any questions you have because he will answer everything!!
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We had unexplained infertility, so we weren’t terribly agressive with the treatments. I was on birth control for 3 weeks, then stimulated meds for about another 3, retrieved 10 mature eggs, only 4 fertilized, and only 2 graded high enough for transfer or freezing. Levens recommenced any future retrievals we will do ICSI to increase odds for fertilization. Levens also recommended transferring only one embryo for the first cycle, because there wasn’t any reason to believe implantation was an issue, and chances of twins drastically increased with the transfer of two embryos. The first fresh cycle, I transferred one, which resulted in a Live birth Singleton, and the second frozen embryo I am currently 33 weeks pregnant with no complications. The second was a frozen embryo transfer, and everything went very smoothly, birth control for 3 weeks, then progesterone in oil for a couple more weeks plus vaginal suppository of estridol pills. Continued with a few more weeks of PIO after positive beta, and then finished last few weeks with vaginal suppository of endometrin.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
The costs included treatment only, I purchased meds separately.
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
?
Treatment
2 IUI, 6 IVF, 6 Egg Freezing, 6 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Uterine Fibroids, Other
8
[Shady Grove] Strengths- quick to get an appointment, ultrasound and lab staff is caring and positive Weaknesses - monitoring appointments are not honored, it is a first come first serve cattle call type situation, front desk staff can be rude, billing and financial often seems confused about things...When my nurse was off for an extended time, her replacement forgot to order meds. When the financial coordinator calls they are often unsure of what I owe, what I have paid, etc.
+ Read more
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 6 IVF, 6 Egg Freezing, 6 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Uterine Fibroids, Other
8
Describe your experience with Shady Grove Fertility.
Strengths- quick to get an appointment, ultrasound and lab staff is caring and positive Weaknesses - monitoring appointments are not honored, it is a first come first serve cattle call type situation, front desk staff can be rude, billing and financial often seems confused about things
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby and his nurse, Ann, often call or email to check how I am doing on a cycle or after a cycle. They are responsive to calls and e-mails. They know me when I come in the office and seem to genuinely care. The staff that does blood work and ultrasounds are the same.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann )
Strengths- great communication, returns calls and emails even at night and on weekends, compassionate, explains things well Weaknesses - none
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Strengths - good communication, optimistic, explains things in easy to understand terms, easy to get in contact with, compassionate Weaknesses - not fully understanding how adenomyosis affects fertility, however it is still an area where most RE's are not fully versed
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
He is kind and will clearly explain your protocol and all procedures. If you have questions or don't understand, ask so he will explain in a different way.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
I have done 5 retrievals and 2 FETs with while under his care. The protocols for retrievals have been varied and were adjusted with my last retrieval producing the most eggs. He is very careful when he adjusts and always calls and explains the why. For FETs he has tried 2 different protocols. My most recent was 6 months of down-regulation. It resulted in a pregnancy but early miscarriage, most likely due to diffuse adenomyosis.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Cattle call! As a teacher who had to be to work by a certain time, I would often need to show up at 6:45 just to guarantee I was among the first few patients seen when monitoring started at 7:30 even though I have had appointments.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
My insurance covers most of the retrieval process. I cover $600 and then cost to PGS test and freeze. They cover transfer up to 3 for live birth. My medicines are covered except for a co-pay.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. McKeeby has always recommended one embryo due to my age as well as the PGS tested quality of the embryo being transferred. I do not believe transferring multiple would have had a different outcome so I trust him with this decision.
8
Doctor
Jeffrey McKeeby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
22
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
8
You will see whatever Dr is there for the day [at Shady Grove-Frederick]...I love my primary nurse. She has been great since we first met her and always returns my email and phone calls. She never makes me feel stupid for any question I ask and is always upfront with me. She was super sincere when she called after our transfer failed and is always positive when we talk on the phone...All of my issues were with the financial department. I felt like it was pulling teeth to get a timely response. She told us all the things insurance covered and what we would have to pay upfront and then it randomly changed for whatever reason and it took me a week to get her to respond as to why. Where she then told me that was only a quote and insurance can change their minds at any time which I was not made aware of from the start.
+ Read more
Age
22
Treated
2018
Success with this Doc
?
Race
Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
8
Describe your experience with Shady Grove Fertility.
I overall have had good experiences with Shady grove. The only department I’ve had issues with is the financial department. They slack big time. I would have to call her multiples times and email her multiple times to get an answer. She would act annoyed when I finally got ahold of her and it was always something. Thankfully we had to cancel when we were going to do our second transfer the first time because we were under the impression we didn’t have to pay anything they didn’t tell me we owed a $450 deposit until it was a week from when my transfer was supposed to be.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
From our first consult Dr. Bromer really took his time to listen to us and our concerns. He went over all of our test results in detail and made sure we understood them. He personally called me the day of all of my procedures to wish me luck and tell me he will call me again in a few days to see how I’m doing. He also called me after our failed transfer to tell me he was sorry our transfer had failed and he couldn’t wait to start a new cycle with us.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni)
I love my primary nurse. She has been great since we first met her and always returns my email and phone calls. She never makes me feel stupid for any question I ask and is always upfront with me. She was super sincere when she called after our transfer failed and is always positive when we talk on the phone.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jason Bromer at Shady Grove Fertility?
He was super nice from the first time we met. We had lots of questions and concerns and he took the time to answer everything and tell us in detail what our cycle would more than likely look like. He has been great to us thus far and the only bad thing I have to say is he haven’t done any of my procedures or transfers because I have to go to a bigger office for all of those. I’ve only ever actually seen him 3 times but he does go out of his way to call before all my procedures, egg retrieval and transfers which I really like. He also called after our failed transfer to tell me he was sorry it failed.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Just be aware that there is no guarantee that you will see him other than your consults/ any meetings you have with him. You will see whatever Dr is there for the day.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We used ICSI instead of traditional IVF because my husband has a varicocele so it causes his count to be low and his morphology to be messed up. We retrieved 14 eggs and ended up with 6 blastocysts. He suggested we only transfer 1 for our first fresh transfer as we were so young and transfering more wouldn’t increase our success rate by much but it would increase our multiples chances by 50%. Our first cycle failed. He said frozen transfers have better success rates. And was fine with transfering 2 this time like we wanted. We’re currently in the TWW of our first FET second transfer.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
We had insurance coverage but for our first full round (retrieval and fresh transfer) plus our second frozen transfer it’s been roughly $3,000 including our co-pays, medication, embryo freezing and thawing costs.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He talked to us about the risks of transfering multiple embryos so we didn’t the first time. We talked about transferring two the second time and he was fine with that but he did make sure we really understood the risks of multiples.
9
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
?
Treatment
3 IUI, IVF, Embryo Freezing
Diagnosis
Unexplained
10
I thought I might have a thyroid issue (based on terrible internetting) and she [the nurse at Shady Grove] without question added it to my bloodwork to appease me. The nurses who do the bloodwork are all very gentle and nice. I think they must know I experienced a miscarriage and now that when I get my blood drawn to see the HCG levels are going down, they’re very delicate with me.
+ Read more
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
?
Race
East Asian
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Embryo Freezing
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
I really like that you don’t feel like a cog in the machine. The Annandale office has moved to fairfax just a mile or two away and their surgical facility has opened which makes things much more convenient (you won’t necessarily have to go to Rockville anymore).
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
He has a very gentle bedside manner. When we got pregnant he was genuinely so happy for us. When we lost our baby he was so empathetic and caring.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lisha Tolbert, Sarah Conron )
We had a change in nurses as one left for personal reasons. Our new nurse is very nice and I’m still getting to know her (and she’s still getting to know us). I thought I might have a thyroid issue (based on terrible internetting) and she without question added it to my bloodwork to appease me. The nurses who do the bloodwork are all very gentle and nice. I think they must know I experienced a miscarriage and now that when I get my blood drawn to see the HCG levels are going down, they’re very delicate with me.
How was your experience with Eric Levens at Shady Grove Fertility?
During what is a very stressful time, Dr Levens was always candid but caring and compassionate. He gave us positive and negative feedback and it was always welcome. I felt very comfortable with him. He was always encouraging and was direct when I told him about the things I had read on the internet. He was never condescending or rude. I truly feel as though he is on this journey with us.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
You won’t always see Dr Levens at every appointment but at the big ones you will (IUI, follow ups). He stayed late with us one evening to answer all our questions. He truly cares about his patients.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We have undergone 3 IUI cycles with two cancelled cycles due to over stimulation. When I responded too well, he adjusted my clomid dosage (from 75 to 50mg). We were able to get pregnant with our last IUI cycle but unfortunately lost the baby at 8.5 weeks. Dr Levens was at the appointment where we learned there was no longer a heartbeat. That was our last IUI as Dr Levens thought that too many IUI cycles with clomid would thin my lining. Now we are moving onto IVF with PGS testing as I respond well to clomid but had troubles getting pregnant/ keeping a pregnancy. He felt that because I was creating a good number of follicles, and because the baby we miscarried had chromosomal abnormalities that PGS would be a good option for us to determine which embryo would be the healthiest.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I’m very lucky that so far my insurance has covered all IUI. My husband’s insurance will cover our ivf.
9
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Treatment
IVF
Diagnosis
Other, Unexplained
10
Everyone is so friendly and kind! They [Shady Grove] take the time to see you and get to know you! The most intimidating part is meeting with the finance team because the next step becomes real. However, they provide advice to those that have to pay out of pocket so you get the best results of your treatment...Dana was the best! I felt she was more of a family member than our nurse...She gave me her cellphone number and let me ask questions whenever I had them. She was quick to return my calls and so compassionate.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Shady Grove Fertility.
Everyone is so friendly and kind! They take the time to see you and get to know you! The most intimidating part is meeting with the finance team because the next step becomes real. However, they provide advice to those that have to pay out of pocket so you get the best results of your treatment.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
Dr. Matla understood the pain we were going through to conceive and the tough place we were in. He was understanding, patient and explained all the results and procedures so that we could comprehend our treatment. He never rushed through our appointments to get to the next patient. We felt like our infertility was not a problem.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dana)
Dana was the best! I felt she was more of a family member than our nurse. She gave me her cellphone number and let me ask questions whenever I had them. She was quick to return my calls and so compassionate.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla wanted to provide us with a child and tried to take our income in to consideration so we didn’t throw money at a treatment that wouldn’t provide us our desired outcome. He let us take our time discussing our treatment so that we were not rushed to a decision. I appreciated his explanations so that we knew what to expect during treatment.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Be aware that he is blunt. He’s not being unkind, sometimes delivering bad news is not easy. He is there to help and understands what you’re going through.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Dana was good to call around to find us the best priced medication which was $423 a cycle. IVF was $30,000 for 6 cycles and a shared risk. If you did not deliver a child after 6 sessions you were fully refunded.
9
Doctor
Gilbert Mottla
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS
10
Erica was our first assigned nurse [at Shady Grove of PA]. She took care of us during our first IUI's and was wonderful. She made sure to call every time to check on us, including during the 2 weeks period of wait between IUI and pregnancy test. She then moved to being an IVF nurse and we were assigned Nikki to continue working with us. Nikki has been beyond wonderful as well. She taken care of absolutely everything, she's taken the time to call, email and make sure that we understand the process that we are going through. They have both been BEYOND AMAZING!!
+ Read more
Age
26 - 27
Treated
2017 - 2018
Success with this Doc
Yes
Race
European, Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with Shady Grove Fertility.
I loved the clinic. When we first entered Shady Grove in Chesterbrook we loved everything about it. The fact that we felt we were in a private area, lots of trees, very quiet place... we felt very comfortable and were greeted by Nina the receptionist so warmly that it really made a huge difference in our progress.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson goes above and beyond and makes my husband and I feel like his only patients. We know that he's busy and he still makes the time to call us and give us updates on our treatment.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Erica and Nikki)
Erica was our first assigned nurse. She took care of us during our first IUI's and was wonderful. She made sure to call every time to check on us, including during the 2 weeks period of wait between IUI and pregnancy test. She then moved to being an IVF nurse and we were assigned Nikki to continue working with us. Nikki has been beyond wonderful as well. She taken care of absolutely everything, she's taken the time to call, email and make sure that we understand the process that we are going through. They have both been BEYOND AMAZING!!
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson goes the extra mile. He makes sure that we feel comfortable and ready for the next steps. He coordinates our daily lives with our treatments and adjusts everything to make it work for us. He's kind, patient and overall WONDERFUL!! I wouldn't have want to go through all of this with anyone else. He's been there for us every single step of the way and I wouldn't change anything!!
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
You'll be in the BEST hands!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
We started with clomid and IUI's, when that didn't give the results we were expecting, Dr. Sasson called us for a meeting in the office and explained that we had many things to try before taking a step towards IVF, since we were nervous about that. We then started letrozole and more IUI's, every single failed IUI that we had, Dr. Sasson would take the time to call and let us know the results and make sure that we were ok. When the third or fourth IUI with letrozole didn't work, we sat in his office and he explained how IVF works and told us our plan of treatment. He was very through and explained in a manner that made us feel comfortable and sure that we understood every step of the way.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
Treatment is very expensive but that's what we expected when we first walked in. Dr. Sasson explained to us and assigned us to a financial counselor who in depth explained the cost of every single treatment we were going through at each time and also explained what was covered or not under our insurance.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I think Dr. Sasson is very conservative and I really appreciate that because he gives us the re-assurance that we need. He is able to assure us that nothing bad will happen to us and I feel safe with his recommendations and opinions.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
?
Treatment
3 Egg Freezing, Donor Sperm
Diagnosis
10
Shady Grove does a huge business in the DC-area and knows how to treat its patients. There are no "emotional frills" -- or maybe I just haven't needed them -- but the treatment is efficient and empathetic to its patients' needs... I always found everyone friendly, empathetic, and caring....I remember that I got 4 cycles/20 eggs for $12k + med costs....Sometimes the small niceties are missing -- e.g., once I had a retrieval on my birthday and no one noticed
+ Read more
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Egg Freezing, Donor Sperm
Diagnosis
10
Describe your experience with Shady Grove Fertility.
Shady Grove does a huge business in the DC-area and knows how to treat its patients. There are no "emotional frills" -- or maybe I just haven't needed them -- but the treatment is efficient and empathetic to its patients' needs.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
I find Dr. Moon very personable and honest, which is great. Sometimes the small niceties are missing -- e.g., once I had a retrieval on my birthday and no one noticed, even though they asked me my birth date multiple times and the current date was written down everywhere, LOL.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: (don't remember))
I don't remember many specifics, but I always found everyone friendly, empathetic, and caring.
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon is very open and a candid communicator. She was honest about whether she thought I should pursue treatment, and when one cycle wasn't going well, she was honest about whether she thought I should cancel or not. I really appreciate the fact that every time I talk to her, I know I'm hearing exactly what she thinks about my situation.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
I would just say good luck with the treatment! There are definitely no worries or concerns about Dr. Moon herself.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember all the details of my retrieval, but I think the procedures were pretty standard. I used Bravelle (+ one other drug I'm not remembering), standard trigger shots (only one intramuscular), and never had any problems recovering from the actual retrievals.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I remember that I got 4 cycles/20 eggs for $12k + med costs. There was a refund if you only did one (or maybe two) cycle(s), but since I didn't take that option I don't remember the details.
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't gone through embryo transfer yet, but Dr. Moon seems open to eSET, for which I am extremely grateful.
9
Doctor
Kimberly Moon
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
Strengths- they [Shady Grove] make you feel like you are the only person there. They worked so well with your schedule and preferences. The workers were so sweet and supportive. Weaknesses- Very large clinic, so they see lots of patients, which makes it crowded. Even though it was crowded, they were very efficent.... [Nurse] She was amazing. Every time I called, she answered all the questions I had. If she wasn’t sure about something, she would get back to me immediately once she found out.
+ Read more
Age
26
Treated
2017
Success with this Doc
Yes
Race
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
Strengths- they make you feel like you are the only person there. They worked so well with your schedule and preferences. The workers were so sweet and supportive. Weaknesses- Very large clinic, so they see lots of patients, which makes it crowded. Even though it was crowded, they were very efficent.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
So many reasons. He was AMAZING. Dr. Levens met with my husband and I on his lunch break to help us. We saw him almost every appointment, and when we weren’t going to see him, he let us know ahead of time and gave us the option to reschedule if timing permitted. He gave us every single detail we needed to know and answered all of our questions perfectly. He made sure we fully understood our options before doing anything. He gave us factual information and cited it, so we knew it was the most recent research findings. He celebrated with us, and grieved with us. He got back to our emails as soon as possible, even after hours. When it was time for our trigger injection, I was at work and my husband was at work, and the medication was at home. There was no way I could have made it back in time for the injection, and Dr. Levens drove to my work to drop off the extra medication he had at his office so it didn’t ruin my cycle. This was all after hours! I had a moment in my pregnancy when I thought I was miscarrying, and Dr Levens saw me the morning I called him and he made sure I was able to get an ultrasound as soon as possible. I can go on and on about how amazing he treats his patients.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Conron)
She was amazing. Every time I called, she answered all the questions I had. If she wasn’t sure about something, she would get back to me immediately once she found out. She was very compassionate and knowledgeable! She had been through fertility treatment herself, which I felt helped a ton!
How was your experience with Eric Levens at Shady Grove Fertility?
I had the most amazing experience with Doctor Levens, and I truly have no complaints at all about him. He made you feel like you were the only patient, he made sure you were getting the most recent research-based practice, and he was amazing at individualizing our care based on our needs. The only thing I could maybe think of—not about the doctor, but about the clinic— is that they are a very large clinic and have lots of patients. Our first two transfers that we did, we were unable to have Dr Levens do them because of timing, BUT we were given the option to wait until our doctor was available, which was very nice. We chose to trust the other doctors for our first two transfers, who were still awesome, and made us feel very comfortable— although they were unsuccessful. We chose to wait and have doctor Levens do our third transfer—which was successful— but it was awesome to have the option to wait, or continue treatment. IVF is all about timing, and they truly do the best they can to have your doctor at everything, and when they can’t be there, they make sure to communicate with you, and follow up immediately. They are amazing at giving you all the facts and allowing you to choose what you feel is the best plan of care for you.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Use him!! Ask him all the questions you can. He is super knowledgeable and research-based, so he will give you the best possible care! When a cycle was unsuccessful, he laid out every possibility and tweaked something he felt would improve outcomes. He was the perfect mix of brutally honest and personable.
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
6 IUI, Donor Sperm
Diagnosis
PCOS, Tubal Blockage, Unexplained
5
The first HSG that they did [at Shady Grove], they pushed the dye too hard and my right tube spasmed shut, making it look like a blockage. As a result we canceled two cycles because they thought I was ovulating on the side with a blockage. Even though there wasn’t one. They still made me pay the full amount for both cycles...$1,800 per IUI...they can make you feel like a number given the size of the operation. They also often forgot about my tubal blockage diagnosis, and told me to go ahead with cycles that should’ve been canceled because I was ovulating on the wrong side. I was also very frustrated that The team who performed my first HSG pushed the die so hard that it caused one of my tubes to spasm shots, mimicking a tube of blockage when they’re actually wasn’t one.
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, Donor Sperm
Diagnosis
PCOS, Tubal Blockage, Unexplained
5
Describe your experience with Shady Grove Fertility.
They have a lot of resources, great office hours, and a large staff so that you don’t run into issues with appointment availability or service. However, they can make you feel like a number given the size of the operation. They also often forgot about my tubal blockage diagnosis, and told me to go ahead with cycles that should’ve been canceled because I was ovulating on the wrong side. I was also very frustrated that The team who performed my first HSG pushed the die so hard that it caused one of my tubes to spasm shots, mimicking a tube of blockage when they’re actually wasn’t one. I wish the clinic had offered a refund for the two cycles that should not have been canceled as a result of their error.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle was very caring, however the practice was so large that I often felt like a number when interacting with everyone else there, which was more often than not.
Describe your experience with your nurse at Shady Grove Fertility.
The final nurse I worked with, Effie, Was really amazing. She was very compassionate and organized. The reason for the low readings in this area, though, or that I worked with about eight different nurses in the course of my treatment with Dr. Doyle. Some were very good at their jobs, others were not, but there was always a lot of turnover and often they were issues with the handoffs.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle was wonderful! He was very caring and knowledgeable. I wish I’d seen him for every appointment. I actually know several women with “Docor Doyle babies!” Definitely do not hesitate to work with him if you’ve already decided to go with Shady Grove Fertility.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
$1,800 per IUI.
10
Doctor
Joseph Doyle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
39
Treated
2017
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Unexplained
9
The Ballston facility [of Shady Grove Fertility] was great-the office staff remembered us, answered our questions and helped us with insurance questions. The Foggy Bottom location, by contrast, was always so busy and hectic you feel like a cog in a wheel...I was worried that Shady Grove would try and push us into treatments that I wasn’t comfortable with/we couldn’t afford. Dr Reh listed to our concerns and took time to explain the pros and cons of each treatment option. She was also honest about questions we had that she couldn’t answer. We never felt guilted, pushed, or pressured into making a decision.
+ Read more
Age
39
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
The Ballston facility was great-the office staff remembered us, answered our questions and helped us with insurance questions. The Foggy Bottom location, by contrast, was always so busy and hectic you feel like a cog in a wheel.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
My husband and I waited to start our family and I dreaded ending up exactly where we found ourselves-needing fertility assistance. I didn’t know what to expect, worried about the costs and somewhat about being blamed by our Dr for waiting so long. If I’d known how wonderful Dr Reh would be to work with, I never would have had these concerns. She always took the time to answer all of our questions and was honest with us about possible outcomes without sugar coating our situation. I ended up having my blood work/ultrasound work done at the DC Shady Grove facility and it definitely felt factory-ish, but in our meetings at Ballston with Dr Reh we never, ever felt like a number.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
How was your experience with Andrea Reh at Shady Grove Fertility?
I was worried that Shady Grove would try and push us into treatments that I wasn’t comfortable with/we couldn’t afford. Dr Reh listed to our concerns and took time to explain the pros and cons of each treatment option. She was also honest about questions we had that she couldn’t answer. We never felt guilted, pushed, or pressured into making a decision.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
I would say have know that she will be honest with you and have faith in the decisions you make together. At least in our experience, we met with Dr Reh to lay out a treatment regime but then went through the rest of it under the care of clinicians at other facilities that were closer to work, so we didn’t get to see her as regularly as we did in the beginning. We asked a lot of questions of Dr Reh in the beginning so that we fully understood our path forward and that helped us navigate through treatment. This was important as the treatment can feel very factory-ish and the other medical personnel you’re dealing with may not have the time or insight to answer questions specific to your treatment.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
We had insurance that covered 50%, and they had an excellent financial counselor (Grace). We knew the cost of treatments before proceeding with them, so we were able to make informed decisions.
10
Doctor
Andrea Reh
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Arlington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
4 IUI, Donor Sperm
Diagnosis
9
Each unmedicated IUI cycle [at Shady Grove Fertility] was about 300-800$ depending on ovulation monitoring. The medicated cycle was a flat fee of $1800 plus medication... Just be prepared to not feel like the one and only client at the clinic...I think the clinic's strength is that they have everything on site. It is a one stop shop for all screening and procedures. Because it is a busy place it can kind of feel like a factory a bit since there are so many people moving through the same procedures as you. However I found all of the nurses and doctors to be extremely friendly when it came time for a test or procedure.
+ Read more
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
9
Describe your experience with Shady Grove Fertility.
I think the clinic's strength is that they have everything on site. It is a one stop shop for all screening and procedures. Because it is a busy place it can kind of feel like a factory a bit since there are so many people moving through the same procedures as you. However I found all of the nurses and doctors to be extremely friendly when it came time for a test or procedure. Just be prepared to not feel like the one and only client at the clinic.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle remembered me every time I went in, listened to my concerns carefully and addressed each one. We even exchanged hiking trail information because we had a common interest.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Effie)
I found having a care nurse who was responsive was very important. She communicated with me very clearly and was usually very prompt in returning emails within a day and phone calls as well. She was friendly and helpful.
How was your experience with Joseph Doyle at Shady Grove Fertility?
I felt Dr. Doyle really listened to what I wanted and tailored my care to what I was comfortable with. I wanted a semi-conservative approach seeing as I was over 35 but not diagnosed with any fertility problems. We worked together to come up with a plan that we were both comfortable with and were confident would get me pregnant.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Be honest about what you want and your timeline. Make sure you explain your worries so he can give you the best information to set your mind at ease.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
I did not want to be too aggressive with my treatment as I was seeking to get pregnant as a single woman over 35 with no known fertility problems. We had screening of hormones an antral follicle count and HSG to confirm everything was looking good. With that confirmation we decided on 2-3 natural IUI cycles and if that didn't work we would move on to a medicated cycle. I did three natural IUI cycles (the last two where my ovulation was confirmed at the lab with blood tests) but they were unsuccessful. I then moved on to a medicated protocol with a low dose of clomid, ovidrel trigger shot and progesterone support after IUI. I really liked this approach as it was aggressive by using the progesterone support, but used a low dose of clomid to reduce the chance of multiples. I only ovulated 2 eggs during that cycle and one was fertilized! I was able to have a healthy pregnancy. I also really liked that there were two ultrasounds early on at 5.5 and 7.5 weeks where I saw a heartbeat and could relax as the risk of miscarriage went down.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
Each unmedicated IUI cycle was about 300-800$ depending on ovulation monitoring. The medicated cycle was a flat fee of $1800 plus medication.
10
Doctor
Joseph Doyle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
33 - 36
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Uterine Fibroids
8
I liked this clinic [Shady Grove]. It was convenient to my house. They had many locations with different hours for monitoring appointments. I liked that I could go anywhere I needed to. They also had a support group lead by a psychologist where I met some great friends...My nurse was fine when she was there, she was out of the office alot. I talked to other nurses during those times who I liked as well.
+ Read more
Age
33 - 36
Treated
2014 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Uterine Fibroids
8
Describe your experience with Shady Grove Fertility.
I liked this clinic. It was convenient to my house. They had many locations with different hours for monitoring appointments. I liked that I could go anywhere I needed to. They also had a support group lead by a psychologist where I met some great friends.
During treatment, were you treated like a number or a human with Joseph Osheroff at Shady Grove Fertility?
Dr Osheroff knows his stuff and tells it to you straight up in a more scientific way. So I felt in the middle of number and human. He made sure you understand but wasn't warm, friendly, or comforting.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Natalie)
My nurse was fine when she was there, she was out of the office alot. I talked to other nurses during those times who I liked as well.
How was your experience with Joseph Osheroff at Shady Grove Fertility?
Dr Osheroff was straight forward and to the point. He didn't have great bedside manner but made sure you understood everything going on from every angle. He was happy to answer questions and didn't make you feel rushed.
What's one piece of advice would you give a prospective patient of Joseph Osheroff at Shady Grove Fertility?
He said the best thing anyone ever said, "I can't tell you when, but I can tell you it will happen." I actually told a friend this right before she saw Dr o and he said the same thing.
Describe the protocols Joseph Osheroff used in your cycles at Shady Grove Fertility and their degree of success.
I did 3 rounds of clomid by themselves. Then 2 rounds of clomid and IUI. All clomid rounds I took pills from days 3 to 7. All were negative. IUI #3 was injectibles, also negative. IVF #1 was the antagonist protocol. My progesterone was too high the day before transfer so that cycle became freeze all. 11 retrieved, 2 made it to freeze. IVF #2 was long lupron protocol. 9 eggs retrieved, 6 mature, 6 fertilized, 1 transfered and 4 frozen. This resulted in 1 live birth. Then FET #1 was estradiol and pio, 1 embryo transfered from IVF 1 batch, that resulted in live birth.
Describe the costs associated with your care under Joseph Osheroff at Shady Grove Fertility.
I paid out of pocket for 2 clomid IUI. For IUI with injectibles I purchased secondary insurance. After IUI 3 and IVF 1, we met out of pocket max, so IVF 2 was 100% covered plus my monthly premium.
Describe Joseph Osheroff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I really wanted to transfer 2 embryos during my first transfer (2nd retreival), even though my husband was against it. Drs protocol is under 38 and no negatives or miscarriages, then 1 is transfered. It is not just caring for multiples, but added risk to mom and babies. We transfered one and discussed that of it didn't work, we would look into multiple.
8
Doctor
Joseph Osheroff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 28
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
They [Shady Grove] were Organized, extremely helpful, and easy to work with. It is a large organization, but this element I loved, they knew what they were doing. There was no reinventing the wheel! I could always call and get through to the proper department, they would solve insurance & medication problems for me, rather han tasking me with phone calls & problem solving...[nurses were] Very communicative, compassionate & fun. To me, personally, this was a helpful element through the process of high stress
+ Read more
Age
26 - 28
Treated
2015 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Shady Grove Fertility.
They were Organized, extremely helpful, and easy to work with. It is a large organization, but this element I loved, they knew what they were doing. There was no reinventing the wheel! I could always call and get through to the proper department, they would solve insurance & medication problems for me, rather han tasking me with phone calls & problem solving.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens always helds a calm & gentle demeanor. He spoke with gentleness & compassion. He always acknowledged me in the office (even outside of a patient room.) He never made our time feel rushed, he was extremely thorough, answered all my questions with patience. He listened to concerns and would work with us & any concerns to adjust our treatment as we went through each cycle. I couldn't have asked for more, he was fantastic.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Danielle kelly)
Very communicative, compassionate & fun. To me, personally, this was a helpful element through the process of high stress
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost or damaged samples
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens always spoke in the most gentle and compassionate manor. We felt like we were walking into an old friends office the first time we met him. He was so kind, and that never wavered during our time with him. He listened and gently asked questions. He was extremely thorough in explaining my diagnosis, helping us understand the medical rationale for our infertility. Every step of the way, he would meet with us to review our plan, listen to any concerns and even adjust our plan based off our combined communication. I was always able to have a conversation with him, whether in the office, or over the phone. A handful of times my nurse set up a phone call with him, so I was able to discuss my fears or questions. Knowing he was accessible along the journey, was significant to me. He rejoiced with us in our two pregnancies, and I was sad to "graduate" from him both times we were with him! I couldn't recommend him more.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Communicate communicate communicate. He is the doctor, and a wonderful, wise one at that, but this is your journey too. We were not comfortable with a newer medication, and therefore traded that out for a more tried and true medication. He heard our comments and concerns about various plans and made adjustements with us. Any fears, he would talk me through. But any doctor doesn't know to discuss or help if those things aren't communicated!
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I don't remember specifics enough to break it down.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
37
Treated
2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
2
There seems to be poor continuity of care [at Shady Grove-Hagerstown]. You have someone different most times during monitoring and each person counts a different amount of follicles. Each person tells you something different. They seem to want to do the same thing for everyone...the same protocol. Care should be individualized.... Small office which is great, however, on the weekends you have to go to a different office and people who know nothing about your care, is there to attempt to take care of you. During office visits you see multiple healthcare workers.
+ Read more
Age
37
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
2
Describe your experience with Shady Grove Fertility.
Small office which is great, however, on the weekends you have to go to a different office and people who know nothing about your care, is there to attempt to take care of you. During office visits you see multiple healthcare workers. It would be much better if there was some consistency.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
There seems to be poor continuity of care. You have someone different most times during monitoring and each person counts a different amount of follicles. Each person tells you something different. They seem to want to do the same thing for everyone...the same protocol. Care should be individualized.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jeannette Zuvich & Mindi Cottrell)
The nurses were always nice and tried to answer questions to the best of their knowledge.
What specific things went wrong at Shady Grove Fertility?
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jason Bromer at Shady Grove Fertility?
He is tactful and some what caring, however, we only saw him 2 times during our cycle. Needless to say, our time with Dr. Bromer was very limited. He didn't perform any of the sonograms, retrievals or transfers. We were always told how many eggs were retrieved but, "egg quality" was never discussed with us.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
As questions and make sure you receive a clear answer. Don't expect to see him often and be prepared to deal with multiple (non-informed) healthcare workers during cycle.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I was on the Vivelle Patch 0.1mg on day 10 after LH surge. I started Cetrotide(for 3 days) on day 2 of the patch. I started Gonal F 450 IU and Menopur 150 IU about 4 days after my last dose of Cetrotide. I was on those until my follicles we're ready and I restarted Cetrotide once a day.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring was horrible because of dealing with different staff and not having the same person. Monitoring is done first thing in the morning. You have to schedule it during the allotted time.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Multi- Cycle (2 Fresh) 21000
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Bromer did not want to transfer more than 2 embryos even though we thought we should transfer 3.
2
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Shady Grove Fertility
Hagerstown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
31
Treated
2017
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
6
Shady Grove is a big clinic and they therefore have a set assembly line type of feel. Everyone was perfectly pleasant but I definitely knew I was “one of the herd.” Also when I left I was preparing for an IVF cycle. My financial counselor changed and no one told me until I emailed my counselor and she said so and so is now the Leesburg counselor...Tracey was really upbeat & seemed competent. Kelly who I had to interact with from time to time was harder to get a response from. I felt like I had to call and email to get responses at times from anyone, except Taylor who was very responsive but again unfortunately was only my nurse for a short time.
+ Read more
Age
31
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
6
Describe your experience with Shady Grove Fertility.
This is a satellite clinic so they do not do anything on the weekends, or any egg retrievals or transfers. I did monitoring here and due to one IUI being on the weekend and the other with Dr Khan out of town I ended up having to drive to Rockville twice. What I loved: no kids allowed. I did have to wait sometimes for monitoring. Monitoring was like one after another bc there are so many patients. The phlebotomist was very sweet.
During treatment, were you treated like a number or a human with Naveed Khan at Shady Grove Fertility?
Shady Grove is a big clinic and they therefore have a set assembly line type of feel. Everyone was perfectly pleasant but I definitely knew I was “one of the herd.” Also when I left I was preparing for an IVF cycle. My financial counselor changed and no one told me until I emailed my counselor and she said so and so is now the Leesburg counselor.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tracey, Kelly)
At first I had Taylor, who I liked a lot, and then it switched to Tracey but I didn’t get to meet her so I met Kelley instead which was thoroughly confusing. Tracey was really upbeat & seemed competent. Kelly who I had to interact with from time to time was harder to get a response from. I felt like I had to call and email to get responses at times from anyone, except Taylor who was very responsive but again unfortunately was only my nurse for a short time.
How was your experience with Naveed Khan at Shady Grove Fertility?
He was pleasant but sterile. I felt as though he was succinct and not as compassionate as I would have liked, but he seemed knowledgeable. When we were talking about IVF he wanted to put me on a very high dose protocol, 600 of follistim to start, and 3 weeks of birth control prior. When I asked about lower doses I was told “let’s see how this goes and then we’ll adjust.” When you’re out of pocket, a full course with 600iu follistim is prohibitively expensive, so I would have liked it if he worked with me on dosing.
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Be prepared with your own questions. When I went for an IVF consult he said “so what are your questions” at the top of the appointment.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
IUI - clomid 100mg with ovidrel trigger, estrogen for lining, progesterone suppositories. Second IUI - femara ?5mg, ovidrel trigger, progesterone.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
Shady Grove really is prohibitively expensive for out of pocket patients. IUI was $1800 global fee. Timed intercourse cycles were the SAME price bc “they don’t recommend doing it without monitoring,” ie my obgyn wouldn’t prescribe clomid or femara without monitoring but neither would my RE. IVF was $10,500 for a fresh cycle. Frozen transfers are $4500 a piece or something, pgs is $3500 or $3600, not sure about ICSI.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He preferred one but said it was up to me and that if they recommended 2 it meant things weren’t looking very good.
6
Doctor
Naveed Khan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Leesburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 32
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Shady Grove offers a “shared risk” program to pay one fee that covered I think up to 6 IVF cycles and unlimited embryo transfers. Then if it didn’t work or at any point I wanted to back out, I could and get my money back. I believe the fee was $26k. Then the frozen transfer for my second pregnancy was about $4,600... One inconvenient thing is that consultative appointments are midday, but at the same time, they do this to save early morning appointments for patients needing day to day testing, etc. That part was very helpful- when going through the egg retrieval part specifically, there are so many check ups, and it helped to stop on my way to work without being late for my normal day.
+ Read more
Age
29 - 32
Treated
2014 - 2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
I’ve always had a positive experience at Shady Grove. One inconvenient thing is that consultative appointments are midday, but at the same time, they do this to save early morning appointments for patients needing day to day testing, etc. That part was very helpful- when going through the egg retrieval part specifically, there are so many check ups, and it helped to stop on my way to work without being late for my normal day.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
I loved working with Dr Sasson. He understood that it helped me emotionally to mentally understand the process and details so he really took the time to educate me along with treating me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Dancer)
I always felt welcome and cared for at Shady Grove. Whether my primary nurse/coordinator was there for a particular appointment or not, I always felt like the nurse I saw knew my situation and what I needed. Plus, everyone was so friendly and sensitive there.
How was your experience with Isaac Sasson at Shady Grove Fertility?
I truly would recommend Dr Sasson to my best friends and family. I always felt like he cared, he made sure I understood every step of the process, plus- everything was successful while in his care! He wasn’t at every single appointment or procedure, but only due to scheduling and I was still in good care with the other doctors.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Make your appointment as soon as you can. I can not recommend him enough.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
Since no test my husband and I took was definitive, we never had a specific issue to treat. That said, getting pregnant on our own still wasn’t working. Dr Sasson recommended starting with IUI, but only doing 1-3 tries because it wouldn’t increase our odds much over doing it on our own. When the first IUI didn’t work, we moved straight to IVF. My ovary stimulation was so successful (I ended up with 21 mature eggs) that my hormone levels weren’t good for a fresh transfer. I ended up having to wait longer for my frozen transfer, but we transferred one embryo (of 17 that survived to day 5 and froze successfully) and it took! I had a daughter from that one transfer. When we were for a second, I went back to Dr Sasson and made a plan to prepare for another embryo transfer. We transferred only one embryo again, and it stuck again. I’m now due with #2 next week! (I do not remember the names of the drugs or dosage I took)
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
Shady Grove offers a “shared risk” program to pay one fee that covered I think up to 6 IVF cycles and unlimited embryo transfers. Then if it didn’t work or at any point I wanted to back out, I could and get my money back. I believe the fee was $26k. Then the frozen transfer for my second pregnancy was about $4,600.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My doctor explained clearly that given my specific situation/age/etc, the likelihood that I became pregnant with one embryo was about the same as if two embryos were transferred- only then I’d be pregnant with twins! I was confident in his recommendation to transfer one embryo at a time.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
33
Treated
2017
Success with this Doc
No
Treatment
1 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
0
Due to a high patient volume [at Shady Grove Fertility], it felt like many people were given the same protocol and there wasn't much outside of the box thinking for a tougher case. Bedside manner was very matter of fact, and advice was very standard. It felt like if your numbers weren't as high as some other clients you would be automatically directed to donor eggs. I very much felt like just another number here, and not like a person.
+ Read more
Age
33
Treated
2017
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
0
Describe your experience with Shady Grove Fertility.
The refund plan they offer is a great deal if you happen to qualify and I can get why so many patients flock to this location. Financial department is a mess to deal with, they always seemed to give different numbers, and on one occasion I had a phone call scheduled with them and they never called me and didn't really offer an explanation/apology. It became very frustrating to deal with them. They from time to time didn't provide me with an accurate representation of what my insurance would cover as I later found out through working with a different clinic.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Due to a high patient volume, it felt like many people were given the same protocol and there wasn't much outside of the box thinking for a tougher case. Bedside manner was very matter of fact, and advice was very standard. It felt like if your numbers weren't as high as some other clients you would be automatically directed to donor eggs. I very much felt like just another number here, and not like a person.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Robin)
I felt like my nurse provided good communicator and she was the one good aspect of my visit/experience with Shady Grove. I would highly recommended her as she was clear in her communication and was very kind and available for questions.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Widra at Shady Grove Fertility?
I often got the feeling that my case was too complicated. I was made to feel like I was a set of illnesses, rather than a patient that was trying to conceive. It was very unclear after the first visit what I was supposed to do, as clear instructions weren't really given. I felt like just another number, and I really didn't feel confident in the care I was receiving. I didn't try switching doctors, it felt like that would achieve similar results. Instead I switched clinics.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Go in educated on your possible options, things are explained very quickly so you'll want to try to familiarize yourself with some terms if possible. Also bring a notebook and pen so you can take good notes. If you're using this practice expect it to feel like a cattle call, and don't expect much personalized attention. Be your own best advocate.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I did not get to the point of a cycle as it was uncertain what option the doctor felt was best to use. I could have proceed with donor eggs, or waited to see if they could figure out my case. If I proceeded with my own eggs an antagonist protocol was mentioned, with BCP to start. It was a frustrating experience as we hadn't even done my day 3 labs yet, and already I felt very dismissed.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
Initial visit and initial testing were covered though i never made it to the initial testing. I want to say my husband's SA was around 300$. The shared risk cycle would have been 22,500 plus medication and a banking cycle was an additional 7500$ or so plus medication cost. Though to be honest how the financial counselor laid out the expenses was very confusing and she kept giving me different numbers.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
eSET was preferred in general, but if you were using a surrogate a double embryo transfer was okay but unadvertised.
3
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Other
10
I was extremely satisfied with the care we received at Shady Grove Fertility... The only department at SGF I was not impressed with was the financial department. They were extremely disorganized and created a lot of unnecessary confusions in terms of treatments, cost, payments, etc....Debbie Rice was absolutely wonderful! She was kind and compassionate and I really connected with her. I emailed and spoke to her by phone almost daily throughout the IVF process.
+ Read more
Age
34
Treated
2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Other
10
Describe your experience with Shady Grove Fertility.
Something to strongly consider when selecting a clinic is the quality of the embryologist and labs. Before I went through this process, I focused a lot on the doctor but having been through the process I now truly understand and appreciate the vital role the embryologist play in your IVF success. Once egg retrieval happens, they take over, carefully caring for each of the embryos and ensuring they develop properly. Also, I did acupuncture with Autumn at SGF throughout the cycle. She was so kind and knowledgeable. Each treatment I felt really helped me physically and emotionally and I would highly recommend it. On a personal note, I really appreciated that several members of my IVF team had been patients themselves. This allowed me to feel supported and understood during each phase. The only department at SGF I was not impressed with was the financial department. They were extremely disorganized and created a lot of unnecessary confusions in terms of treatments, cost, payments, etc. They tried to get me to pay for things that I didn't have to or had already paid for. Also, our insurance covered none of the treatment so we paid a lump sum for one IVF cycle. Despite the fact that all care was included, they billed my insurance for some of the appointments and procedures. I caught the claims and it was a headache to reverse but I felt it was so wrong for them to do that.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair was extremely compassionate and kind throughout the entire IVF process. She acknowledged the difficulties and discomforts. I felt that we were in great hands and I didn't have to micro manage the process. Though the personal and financial stakes where high, I fully and completely trusted her. When the outcome wasn't quite what was predicted (for example, the predictive model showed we would have four embryos at the end instead of two) she took my concerns into consideration and explained the results. Her gentle, kind, and compassionate demeanor really helped put me at ease and have full confidence in her and the team. She also knew I'd gone through a year of failed infertility treatments with a doctor (abroad) that I felt took our money knowing the treatments would fail. Knowing my sensitivities and distrust she paired me with Debbie Rice as my nurse, someone who was equality dependable, compassionate, and kind which really made it a smooth process.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Rice)
Debbie Rice was absolutely wonderful! She was kind and compassionate and I really connected with her. I emailed and spoke to her by phone almost daily throughout the IVF process. She would give me very clear instructions and would explain if adjustments to my protocol were made and why. She also relayed questions I had to Dr. Nair or answered them when she could and even made me laugh, despite the insurmountable amount of stress I felt. She was gentle when she delivered the news about the final embryo count and allowed me to cry and process the news. I actually did not take a home pregnancy test in advance of the blood test following the transfer. When she delivered the news that I was pregnant it was a true surprise and I could tell she was reveling in our joy. She is amazing!
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Anitha Nair at Shady Grove Fertility?
I was extremely satisfied with the care we received at Shady Grove Fertility and Dr. Nair. Dr. Nair had actually come recommended from a friend of mine who had been her patient and is now the mother of beautiful twins. Dr. Nair sat down with us and walked us through their predictive model and what to expect. I felt she always had our best interest and safety in mind. For example, we were highly encouraged to only transfer one embryo. While we only ended up with two embryos at the end of the process, instead of the four that the model predicted, both were A++ embryos and the one transferred resulted in our beautiful baby boy. I felt jilted by the fertility experience after a year of failed treatments abroad resulting in no pregnancies. Dr. Nair's kind and compassionate demeanor immediately allowed me trust her and trust the IVF process with Shady Grove Fertility.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Don't ignore their pre-IVF checklist. I had been undergoing fertility treatments for a year abroad (in Hong Kong) resulting in no pregnancies. While my husband's sperm analysis results showed issues, our doctor in Hong Kong did not look into why. I happen to see that an appointment with a urologist was recommended so I scheduled one with Dr. Shin. Dr. Shin identified the issue - my husband had a varicocele. We decided to move forward with IVF while at the same time my husband had the surgery to correct it. We are hoping this will help with conceiving children naturally in the future. Also, ask as many questions as you need to until you feel comfortable moving forward with the IVF process. The stakes are high, both personally and financially, and Dr. Nair understands that.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
I took 17 days of birth control pills and then started taking the IVF medications. I started with Gonal F 150 IU and Menopur 75 IU and went in for monitoring daily. Each day they would call me with the results and let me know how to proceed with my medication. Adjustments were made to the dosages. For example, at on monitoring session the blood tests showed a spike in my progesterone which caused them to adjust the medication down, until the levels went down, and then they adjusted the medication up again. I also had a cyst in one of my ovaries which impacted the growth of follicles on that side. I felt bloated as the follicles matured but otherwise ok. Once they were close to reaching maturity, I was given very specific instructions on how and when to take Cetrotide - the trigger shot. Egg retrieval was the only time I felt I had not been prepared as I was in a lot of pain following the procedure. Fortunately, I filled the pain medication prescription they gave me and that helped alleviate the pain. Throughout the whole treatment, I was in daily contact with my nurse, Debbie Rice, or a backup if she was out of the office. My questions and concerns were promptly responded to. I felt very well informed and always knew exactly what I needed to do.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
We have Aetna insurance and they have negotiated rates with Shady Grove Fertility. Therefore, we paid $7,500 for the IVF cycle and about $3,000 for medication. I have to admit that one of the big draws to Shady Grove Fertility was the Shaded Risk Plan. After doing a lot of research and crunching numbers, we realized that it was not the right fit for us. One of the big reasons is because medication is not included. On top of the lump sum, you are paying $3-5k in medication for each cycle. Additionally, research indicated that they lean towards selecting couples for the program that have a higher chance of succeeding in the first cycle. Therefore, when they told us we were approved for the program I was hoping it was because they thought we'd be successful on the first cycle. It's a high stakes financial gamble where you have to hedge your bets. For some the program is worth it, for others it's not so do your research.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We were highly encouraged to transfer one embryo. I have to admit that before starting IVF the thought of twins for the price of one cycle was extremely appealing. Though, after a lot of research I realized the risks. In the end, I agreed with Dr. Nair's advice of having one healthy baby at a time.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2017
Success with this Doc
Yes
Treatment
1 Egg Freezing
Diagnosis
10
Shady Grove runs a tight ship with some of the nicest nurses and physicians. The vast majority are thorough, kind and compassionate-- they know the specialty they are in, and take that very seriously and with care...Scheduling was easy and on the weekend, it was no problem getting into the K Street clinic.... had a very bad experience with a different doctor at the Arlington office, and had called to say I never wanted to be screened by her again.
+ Read more
Age
35
Treated
2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
10
Describe your experience with Shady Grove Fertility.
Shady Grove runs a tight ship with some of the nicest nurses and physicians. The vast majority are thorough, kind and compassionate-- they know the specialty they are in, and take that very seriously and with care.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
Dr. Osborn is painstaking with her patients. She answers every question, is thorough, patient and realistic in explaining all of the data. I also found her follow-up after retrieval to meet that same exceptional care. She stood out from other doctors I saw for my daily monitoring-- leagues above.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vanessa)
Vanessa was newer at the time, which I did not know. I had a very bad experience with a different doctor at the Arlington office, and had called to say I never wanted to be screened by her again. I asked at the time to be assured said doctor would not be doing my retrieval, which the nurse said wouldn't happen. Of course, come morning of my retrieval, the Arlington doctor was my surgeon. I later found out that my concerns and my notes on this other doctor were not expressed to Dr. Osborn. I needed to be more assertive and insistent with my nurse. Lesson learned for any future situations. But beyond that one hiccup, the nurse was responsive to my myriad questions and always kind and supportive.
How was your experience with Barbara Osborn at Shady Grove Fertility?
Dr. Osborn was recommended to me from a friend doing IVF. I was not in the same situation as a patient, but I found her care and compassion to be top notch. This is such an emotional process and so expensive-- it is imperative to have a doctor who you can trust, who is there to answer all your questions, and who can provide the kind and supportive bedside manner one absolutely requires in the fertility treatment experience.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
I would recommend going to Sibley for your screenings so you have a chance to interact with Dr. Osborn more frequently. I chose to go to a closer Shady Grove center, which I would have done differently in hindsight. I would also make sure you ask to have Dr. Osborn do your retrieval procedure if possible.
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
I was pretty run of the mill in terms of treatment course. The medicines and dosages were pretty par for the course of friends of mine who have gone through retrieval for IVF. I was happy to see i responded well to the medicines and would up using a sub-cutaneous trigger shot. I wound up having my retrieval a few days earlier than expected, too.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I chose to go to a clinic for monitoring closer to my house. Scheduling was easy and on the weekend, it was no problem getting into the K Street clinic.
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
The cost options and plans were clearly laid out and discussed with me anytime I had questions. I did not have insurance coverage so I paid directly and was able to handle payment in one installment.
10
Doctor
Barbara Osborn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Sibley
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
41
Treated
2017
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
Tubal Blockage
4
Shady Grove has good equipment and many locations... one front staff member is regularly rude to patients, expressing how clearly she did not want to be there or she did not want you there. That said, the blood draw staff, run by an excellent head nurse, were professional while also friendly. The nursing staff who performed my sedated HCG were disengaged with me as a human being. They tried to rush me out of the center, and I was not yet then able to stand without help.
+ Read more
Age
41
Treated
2017
Success with this Doc
No
Race
Black or African-American, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
Tubal Blockage
4
Describe your experience with Shady Grove Fertility.
Shady Grove has good equipment and many locations but there are some staffing challenges that likely relate it's set up as a baby making factory rather than a caring physician's office. In the Shady Grove location, one front staff member is regularly rude to patients, expressing how clearly she did not want to be there or she did not want you there. That said, the blood draw staff, run by an excellent head nurse, were professional while also friendly. The nursing staff who performed my sedated HCG were disengaged with me as a human being. They tried to rush me out of the center, and I was not yet then able to stand without help. Again, the facility is run like a baby-making machine and with machines this large, a few bad pieces will likely get in. I did officially complain about the staff's conduct for the HCG procedure. I was not told what resulting follow up there was but I hope some retraining was done.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair always made herself available to my questions and concerns. She battled me on issues she felt would optimize my chances at conception but often deferred to my decisions about my own health.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Morgan)
Morgan was the third nurse assigned me. The first quit the group abruptly. The second was rude and pushy and exhibited bullying behavior. I immediately requested a change from the nursing supervisor and Dr. Nair. I was then assigned Morgan. She was far more even keeled and respectful and more than willing to assist.
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
How was your experience with Anitha Nair at Shady Grove Fertility?
Dr. Nair is knowledgeable, thoughtful, and takes time to listen to your thoughts. She understands the patient has authority over her own body. She was not as well located as I wished. Often I needed to visit the office where she wasn't practicing, but she just can't be at every location.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Explain your concerns. She will listen and try to work with you. She donor have the highest knowledge of holistic alternatives, but she won't shun that conversation. Most important, trust that wants you have a successful conception. Know yourself, educate yourself, and talk to her.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
The only pharmaceutical intervention I allowed was Levothyroxine to lower my thyroid levels. I am otherwise in very good health. I am not sure the intervention was necessary but I was persuaded to try. The doctors group would not allow my IUI attempt without that intervention although my thyroid levels were normal for a woman not attempting to conceive.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
I paid approximately $150 for all services including my sedated HCG. Please note I have one of the best insurance plans out there.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
9
The clinic's strength lies in the number of cycles they do a year and in their state of the art lab. Practise makes perfect, so they say, and this seems to be true with Shady Grove Fertility. Their weakness, and lots of people would agree, is their financial department. They can be difficult to work with, don't always have an answer and don't seem to know what my insurance covers like they should...Morning monitoring appointments were by appointment only. Most times I had no trouble getting in during the time I needed.
+ Read more
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
9
Describe your experience with Shady Grove Fertility.
The clinic's strength lies in the number of cycles they do a year and in their state of the art lab. Practise makes perfect, so they say, and this seems to be true with Shady Grove Fertility. Their weakness, and lots of people would agree, is their financial department. They can be difficult to work with, don't always have an answer and don't seem to know what my insurance covers like they should.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility?
Dr Roth has always been available for questions. Always been kind during hard times and rejoiced with me during successes.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni Benjamin)
I absolutely ADORE my nurse. She is always there, always listens and always takes me seriously. The other nursing staff is nice as well.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Lauren Roth at Shady Grove Fertility?
Dr Roth is very caring and compassionate. She was very comforting during my first chemical/miscarriage. She was completely baffled when my second cycle went so badly and consulted with other physicians to see what she could have done better. When I found a protocol I wanted to use, she was on board with trying it. When that cycle resulted in 3 highly graded embryos and 2 made it to freeze she was as happy as I was. When she called with my positive pregnancy test from the 3rd embryo, she said she'd almost never been so happy to call someone before. I highly recommend Dr Roth. I felt well cared for and all my concerns were listened to and never dismissed.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility?
Trust her and if you have a different idea for treatment, don't hesitate to run it past her. She'll listen and not just brush you off.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility and their degree of success.
First cycle was a typical protocol involving BC and lupron. I ended up oversuppressed, but we did get 5 mature eggs after extra days of stimming. This cycle resulted in a chemical/miscarriage. I had to have both tubes removed between cycle 1 and 2. Cycle 2 involved high dose stims. I'm pretty sure it fried my eggs. Despite 5 good looking follicles we only got 2 eggs and neither fertilized. Both cycles used ICSI. 3rd cycle we did a low dose stims. Estrogen priming, Femara, Follistim, Menopur and Ganirelix. This was by far my best cycle. 5 eggs retrieved, 4 mature and all four fertilized with PICSI. I got 3 blasts, 2 AA and 1 AB. We transferred one AA and froze the other AA and the AB. I'm currently pregnant with the one AA.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Morning monitoring appointments were by appointment only. Most times I had no trouble getting in during the time I needed. Most often I was in and out within 45 minutes, sometimes a lot faster, sometimes slower.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility.
My overall cost was around $7000. I have incredible insurance though.
10
Doctor
Lauren Roth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36
Treated
2017
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
9
Very organized clinic, I had to go to [Shady Grove] Frederick office (smaller) and the main clinic at Rockville (bigger and busier), they have a good system in place. You dont see all the time the same providers (it depends of the office) but they treat you well in general...The clinic is very clean and comfy...she [nurse] did not comunicate very well with me and she was very impatient about my accent (foreign) and my questions...The other thing that I was not completely happy was the financial consultant, she answer emails sometimes and other times she didn’t.
+ Read more
Age
36
Treated
2017
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
9
Describe your experience with Shady Grove Fertility.
Very organized clinic, I had to go to Frederick office (smaller) and the main clinic at Rockville (bigger and busier), they have a good system in place. You dont see all the time the same providers (it depends of the office) but they treat you well in general, there is always somebody who is not a nice or is having a bad day, but considering that you have to go for so many visits, ultrasounds, blood draws and other procedures, that is not bad, almost everybody is nice. The clinic is very clean and comfy.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr Bromer listen and answer questions in detail. For me that was the most important part of the care, expert knowledge to be able to make good decisions as patients.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison)
I have two nurses. The great one was Allison. I dont remember the name of the first one, not a good experience, bad communicator and not patient with patients, my husband and I asked Dr. Bromer if it was possible to change nurses and I am happy that we got Allison. She is very organized and answer all of your questions. It was great that I could just email her and she comunicate very well.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is a great Doctor I think, he listen as is very patient with multiple questions, he give you options but also tell you what is posible and not posible. He give you numbers if you ask which is good for people like me. The only think that I did not like is that you almost never see the Doctor. We have two appointments over the course of more than a year, one fresh cycle and one Frozen Embryo Transfer. He does not do any of the procederes, but he calls you the morning of the procedures to explain what is happening. So I am sure he was follow my progress and keep and eye on the results, but I still feel like it was a little bit too “virtual” relatinship. I think this is “standard” in this clinic, but they do a good job overall.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Keep in mind that you are not going to get a lot of visits with Dr. Bromer, so write all the questions that you have and ask in the first visit (is a long visit). If you have more questions after the visits just write an email to him or the nurse he will call you or answer by email.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We had male and female causes. Male due to poor morphology (they did 2 samples just to confirm), I had parcial blockage of one tube and hypothyroidism. So we decided to go directly to IVF, because morphology can affect fertilization specifically so we know it was a better change that trying inseminations, we also wanted to prevent high multiples pregnancy. I had good ovarian reserve and just turned 35 so we were just about time to start IVF with better prognosis as if we wait for me to be older. We did a fresh cycle and transfer one 6 day blastocyst, but it didn´t work with the fresh transfer. After that we did one FET with two 6- days blastocyst and currently I am pregnant, I did suffer from vanishing twin syndrome, so the 2 embryos attached, but then one died at 6 weeks. My fresh cycle was initially delay when they discover my hypotiroidism, so I had to start medication and control my TSH before actually starting the stimulation. We still have one embryo frozen and we hope to use it latter. Stimullation was hard, the retrieval was hard on my body (painful, bloating, lots of nausea), FET was so much easier even with the progesterone injections. I remember that I used gonal pen, menopur and a trigger shot.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Insurance covered a lot of the IVF fresh cycle (most of medications, monitoring, egg retrieval), it also covered all the test to diagnose infertility. We had to pay all the copays for every visit off course (many visits), some money for the medication, this is like a another copay about 300 dollars, and then we had to pay a deposit for the retrieval, I think it was like 800 dollars, this is because is consider surgical procedure. Insurance did not cover cryopreservation (about 1800 first year). Insurance did not cover FET, I think it was another 1800 dollars per tranfer, they explain this is aetna rate, and it is supposed to be more money if is private.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He strongly recommends eSET, and explains risk and benefit. However the decision is yours. We did one eSET and then in the next cycle we transfer 2, we understood the risk.
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
Shady Grove was a great place to visit - their clinic is prompt and well run...I never waited more than 5-10 mins. The front desk is kind and their new office in Rockville is beautiful!...Vivan was amazing. Always willing to answer all my crazy questions and even provide some perspective after we got our positive test. It was difficult co-ordinating with my satellite clinic which she took in stride and was able to help me through that difficult portion. She was always available on email and would get back to me same day or next day
+ Read more
Age
34
Treated
2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
Describe your experience with Shady Grove Fertility.
Shady Grove was a great place to visit - their clinic is prompt and well run. Other places I've gone I've waited over an hour with a scheduled appointment with a full bladder. I never waited more than 5-10 mins. The front desk is kind and their new office in Rockville is beautiful!
During treatment, were you treated like a number or a human with Robert Stillman at Shady Grove Fertility?
Dr. Stillman is an amazing Dr. He took the time to personally walk us through the treatment and the odds step by step. He didn't sugar coat our potential outcomes but he made us feel like he truly cared regarding out outcomes.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian)
Vivan was amazing. Always willing to answer all my crazy questions and even provide some perspective after we got our positive test. It was difficult co-ordinating with my satellite clinic which she took in stride and was able to help me through that difficult portion. She was always available on email and would get back to me same day or next day. She was prompt with my fertilization reports even when I thought they were taking too long at the time.
How was your experience with Robert Stillman at Shady Grove Fertility?
I've never had a Dr. would would personally call me to make sure everything is ok, or if I left without getting all my questions answered. I was an out of state patient so I only went to the office 2 times. He stayed in constant communication and was just so clear with their treatment path and why they believed it was the best way when I had questions.
What's one piece of advice would you give a prospective patient of Robert Stillman at Shady Grove Fertility?
Be ready to hear the good and bad but it will only help you in the long run. As a long time fertility patient I did not find it helpful when a Doctor was over confident or told me they should be able to fix my problem. But he was also hopeful and very caring.
Describe the protocols Robert Stillman used in your cycles at Shady Grove Fertility and their degree of success.
The biggest difference for me is that they were so set on using progesterone in oil which I did not use in the past and my previous doctor wouldn't even consider and wouldn't give me an explanation. I used a donor so I didn't know her exact protocol as far as stimulation meds since it was specific to her.
Describe the costs associated with your care under Robert Stillman at Shady Grove Fertility.
42,000 usd - guaranteed live birth donor egg shared cycle with 1 other couple.
Describe Robert Stillman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He did at first but when it came to transfer time was willing to take a risk since my second embryo was frozen on Day 7 and probably much lower quality. I really appreciated this as I traveled from so far to do my transfer.
10
Doctor
Robert Stillman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Unexplained
10
While SG [Shady Grove] is a high volume practice, I never felt that compromised the care I received. I think their state of the art facilities, the quality of the staff they hire and their success rate are all reasons to use Shady Grove. They were preferred provider for 2 separate insurances I used for treatment given that they are 1 of only 2 local practices to have received a clinical standard of excellence designation.
+ Read more
Age
Treated
2016 - 2017
Success with this Doc
Yes
Race
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
While SG is a high volume practice, I never felt that compromised the care I received. I think their state of the art facilities, the quality of the staff they hire and their success rate are all reasons to use Shady Grove. They were preferred provider for 2 separate insurances I used for treatment given that they are 1 of only 2 local practices to have received a clinical standard of excellence designation.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
Very friendly bedside manner. Took account of my baseline knowledge and provided the right level of detail into all explanations. She listened to me and took into account my perspective which informed how we proceeded. She set reasonable expectations at the outset and met or exceeded all of them.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: She's no longer at Shady Grove)
Overall, I thought everyone I saw across multiple offices was very supportive and professional. They know how to recruit high quality nurses and staff.
How was your experience with Barbara Osborn at Shady Grove Fertility?
Very good listener. Friendly and warm bedside manner. Super flexible in scheduling me around other constraints. Good communicator - provided easy to understand explanations and was super responsive. Following my miscarriage from a naturally conceived pregnancy, she was able to get on the phone with my ob and have the tissue tested the same day without much notice. She was super easy to work with and I'll go back to see her again when we're ready for baby #3.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
With Shady Grove's system, you can go anywhere for monitoring (which is awesome in terms of the flexibility it enables). That said, I'd try to see Dr. Osborn as much as you can which will help you build a relationship with her and get instant answers to questions and next steps.
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
I responded very well to an antagonist protocol which is what we used for both of my retrieval cycles with good success.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I always scheduled for 1st thing in the morning and was almost always in and out for monitoring and other appointments in under 15 mins.
Describe Barbara Osborn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We did PGS so we knew what we were putting back. Given that, Dr. Osborn only recommended transferring a single embryo which is what we wanted. No difference there in opinions on best way to proceed.
10
Doctor
Barbara Osborn
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Sibley
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Other
10
Shady Grove Fertility makes you feel like you're in good hands. We were initially planning to go with a much smaller fertility center but have been so pleased with Shady Grove. Despite the size of the practice, the staff is well-trained, there's always someone available on-site or the phone to answer questions and they consistently treat you like a person. I've interacted with a handful of doctors beyond my primary one for monitoring visits and all have been great. They do everything they can to help achieve a successful pregnancy. The nursing and sonographer team is extremely well-trained too. The one area of weakness is the Financial Department. There's lots of turnover there (we've had 4-5 different financial counselors in a year on our account), information on costs and payment options requires lots of clarifying questions and the team seems rushed and less pleasant than those on the medical side.
+ Read more
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Other
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility makes you feel like you're in good hands. We were initially planning to go with a much smaller fertility center but have been so pleased with Shady Grove. Despite the size of the practice, the staff is well-trained, there's always someone available on-site or the phone to answer questions and they consistently treat you like a person. I've interacted with a handful of doctors beyond my primary one for monitoring visits and all have been great. They do everything they can to help achieve a successful pregnancy. The nursing and sonographer team is extremely well-trained too. The one area of weakness is the Financial Department. There's lots of turnover there (we've had 4-5 different financial counselors in a year on our account), information on costs and payment options requires lots of clarifying questions and the team seems rushed and less pleasant than those on the medical side.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nicole)
Nicole is very kind and compassionate. She takes the time to answer all of your questions thoroughly and does timely follow-up.
How was your experience with Michael Levy at Shady Grove Fertility?
Dr. Levy provides the perfect mix of compassionate, high-quality care with honesty about outcomes. He really cares about his patients and seems to work hard at making sure you don't feel like just a number.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
Know that most of your dealings will be with your nurse, but Dr. Levy is often available if you need to speak with him. If there's any significant news, he's the one that calls or meets with you to discuss. He doesn't sugarcoat, but he's also gentle in his honesty. He's good at doling out honesty without shooting down your hopes completely.
9
Doctor
Michael Levy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
I can't even say enough about the nursing staff at SGF Frederick. Allison is my lifeline and I could not do this without her. She is so organized and candid and answers even my most ridiculous TMI questions!!!...Michelle the phlebotomist is one of kind. I have THE WORST veins and she hits them every time - all the while chatting with me about our passions for organic foods and beauty products!! When we had our miscarriage, all of the women from the office: Allison, Michelle, Zoe, Jen and Dr. Bromer came in a cried with us. They are family to us and we are soooo happy to have them on our team!!!
+ Read more
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
Describe your experience with Shady Grove Fertility.
I can't even say enough about the nursing staff at SGF Frederick. Allison is my lifeline and I could not do this without her. She is so organized and candid and answers even my most ridiculous TMI questions!!! When we have a baby I can't wait to treat her to a glass (or a bottle - she deserves it!) of champagne!! Michelle the phlebotomist is one of kind. I have THE WORST veins and she hits them every time - all the while chatting with me about our passions for organic foods and beauty products!! When we had our miscarriage, all of the women from the office: Allison, Michelle, Zoe, Jen and Dr. Bromer came in a cried with us. They are family to us and we are soooo happy to have them on our team!!!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
After a spontaneous pregnancy resulted in my 1st ectopic pregnancy, Dr. Bromer called me from his personal cell, from vacation, while I was in the hospital. I am currently I going round 3 of IVF with him and I am confident we will have a baby. He is so compassionate and empathetic - I can't imagine doing his journey without him!
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison Catalani)
I can't even say enough about the nursing staff at SGF Frederick. Allison is my lifeline and I could not do this without her. She is so organized and candid and answers even my most ridiculous TMI questions!!! When we have a baby I can't wait to treat her to a glass (or a bottle - she deserves it!) of champagne!! Michelle the phlebotomist is one of kind. I have THE WORST veins and she hits them every time - all the while chatting with me about our passions for organic foods and beauty products!! When we had our miscarriage, all of the women from the office: Allison, Michelle, Zoe, Jen and Dr. Bromer came in a cried with us. They are family to us and we are soooo happy to have them on our team!!!
How was your experience with Jason Bromer at Shady Grove Fertility?
Doctor Bromer was able to ease my mind by telling me he believed we could have a biological baby. He eased my husband's mind with his incredible scientific facts and figures. On top of his tremendous knowledge and experience, he's a real person, with a big heart. I know he's pulling for us and adjusts our treatments as needed for the best outcome. When a doctor calls you from vacation on his personal cell phone, you know you have a keeper!!!
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Ask questions. No matter how scary or intimate. He's a doctor and a human and will answers them all, honestly.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Our IVF is covered by insurance, but not the PGS testing.
10
Doctor
Jason Bromer
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 33
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
9
I've worked with 3 nurses at shady grove. I liked all of them but sometimes wonder if they are all completely overworked because it can be difficult to get in touch with them. When I had a miscarriage, I was surprised not to have more regular contact with my nurse. I don't blame her because I imagine she has a long list of clients to follow but it was noticed. There have been a few times in my treatment where shady grove felt more like a factory than a personal, attentive practice.
+ Read more
Age
30 - 33
Treated
2014 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Shady Grove Fertility.
I went to 3 sites. I primarily went to Rockville office where the wait times are terrible. I have waited hours for monitoring and have let the staff know how unacceptable it is. I will say, in recent visits, it has shown improvement. I try to go to the K street D.C. Office when possible because it is incredibly efficient. I have also been to sibley but their carrier leaves pretty early so blood work is more challenging there.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
Dr. Levy treats me like a patient. He has the right balance of compassion and kindness coupled with an ability to make me feel reassured along the way when I had hesitations about the process.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nicole Astorga)
I've worked with 3 nurses at shady grove. I liked all of them but sometimes wonder if they are all completely overworked because it can be difficult to get in touch with them. When I had a miscarriage, I was surprised not to have more regular contact with my nurse. I don't blame her because I imagine she has a long list of clients to follow but it was noticed. There have been a few times in my treatment where shady grove felt more like a factory than a personal, attentive practice.
How was your experience with Michael Levy at Shady Grove Fertility?
Dr. Levy is a wonderful doctor. I appreciate that he made time for me during the harder moments of the IVF process. He has called me from vacation and returned my calls when medication made me feel sick. He is a self-possessed doctor and balances that with compassion. I have felt heard throughout my treatment and took a lot of comfort knowing he was managing my care, even when I didn't speak with him or see him for a long duration of time.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
Advocate for yourself. This process is so hard. When medications made me feel ill, when procedures felt like unnecessary torture, I let him know and he took the time to rework my protocol and make changes to make the process less miserable. When changes couldn't be made, he took the time to explain their necessity. He has many patients and is in high demand as a doctor so you really need to advocate for yourself, even if through your nurse.
Describe the costs associated with your care under Michael Levy at Shady Grove Fertility.
We were fortunate to have insurance coverage (we are carriers for a genetic disease so this was for disease prevention). Still, I'm sure we have spent at least 15K between medications, copays and embryo preservation/freezing and thawing.
Describe Michael Levy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I appreciate that Dr. Levy uses evidenced based interventions. Single embryo is the current recommendation for someone in my position and that is what we did.
10
Doctor
Michael Levy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
Male Factor
10
I really only have good things to say [about Shady Grove]. The practice runs like a well oiled machine. They are efficient and effective...Alison Loffredo was the best nurse of the three and I also dealt with her during my OHSS so it was a bit more complicated. She explained the test results well - what my results were and what the normal range was...In all of the monitoring appointments for four cycle, I only had one time where I had to wait for a while
+ Read more
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
I really only have good things to say. The practice runs like a well oiled machine. They are efficient and effective.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine expressed empathy and spoke clearly to me- she would explain the medical terminology then break it down into more digestible language. She ALWAYS called me back same day and sometimes on weekends. She would occasionally just check in and the one time I needed some reassurance from her, she told me to come in right away. She was responsive and caring, but without being overly emotional or warm. She struck the right balance as my doctor.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: I had three: Liz, Alison, Jennifer)
Alison Loffredo was the best nurse of the three and I also dealt with her during my OHSS so it was a bit more complicated. She explained the test results well - what my results were and what the normal range was. While I had the OHSS, she was extremely responsive and checked in with me often.
How was your experience with Kate Devine at Shady Grove Fertility?
I was under Dr. Devine's care for over a year. At every step she would lay out the plan then we would talk it through. After a surprisingly unsuccessful first IVF, we regrouped and she presented a new plan. When that plan didn't work, I asked if she would ask other SGF doctors what they thought. I thought I was being a little pushy and that she might have felt that I was losing confidence in her. I wasn't, I just wanted a little additional reassurance. She did exactly as I asked and called me to discuss their thoughts as well as her own. When she presented her own opinion, I felt even more confident because she had the input of her colleagues. She was very responsive and supportive, but struck the right balance as my doctor. Even after two failed cycles, she said, "we will keep going and we will get this to work." When I had a successful third cycle that produced 2 genetically normal embryos, I asked for her guidance in whether or not to do another cycle. She gave me really helpful advice and I decided to do another cycle to produce more embryos. I was glad that I did. One of the things I liked most about Dr. Devine is that when I was frustrated, she was frustrated and when I was successful, she felt successful. We worked as a team and I have a high degree of trust in Dr. Devine and the entire practice.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Dr. Devine is direct but nice. She isn't a hand holder, so when she gives you information, think carefully about what questions you need to ask to feel comfortable. She has all the information for you, but you need to be proactive in sharing it and also expressing how you are feeling about the process. Don't be afraid to speak up. I felt that Dr. Devine was most effective in the times that I was struggling, nervous, or unhappy. If you ask for help and guidance, she will absolutely provide it, but she is cautious to not assume what you need from her.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
Cycle 1- standard protocol, Menopur and Gonal F, Lupron trigger (suggested because my test results were very good). This cycle produced 1 embryo that did not implant. Cycle 2- Lupron microdose flare- suggested for poor responders. Still not a great response, only 1 embryo that did not transfer. Cycle 3- high dose Menopur, Gonal F, and HCG trigger. Worked much better and produced 2 PGS normal embryos, unfortunately, I developed OHSS. Cycle 4- same protocol as #3, slightly lower HCG. Great results. 4 PGS normal embryos.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
In all of the monitoring appointments for four cycle, I only had one time where I had to wait for a while and it was on a weekend at 9am, when patient load is heavy. This part is well run.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
I was able to squeeze insurance coverage for 3 cycles and paid for one out of pocket ($15,500 for IVF with ICSI and a FET).
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Yes, Dr. Devine was very clear that only 1 embryo was appropriate for me given my age. I agreed.
10
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor
10
I had no insurance coverage beyond the initial diagnostic testing, doctor consultations and some basic medication (birth control pills, for example). Each of my IUIs [at Shady Grove Fertility] cost about $1,500-$2,500. For IVF, I was able to enroll in the Shared Risk program, which provides up to six fresh IVF rounds and unlimited frozen embryo transfers for a refundable fee of $20,000+. Medication costs were, on average, $500 for IUI and $3,000 for IVF.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor
10
Describe your experience with Shady Grove Fertility.
Shady Grove's Annandale and Rockville offices both run like well-oiled machines, and most everyone we've encountered has been friendly and helpful. Wait times can vary, depending upon how busy things are that day, but are typically not excessive.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
While many doctors don't make themselves readily available or communicate well with patients, Dr. Levens does. Whenever I was in the office for a monitoring appointment, he would take the time to say hello and ask how I was doing. He was quick to call me back whenever I had a question or concern, and within half an hour of my egg retrieval surgery, Dr. Levens was already on the phone with me, making sure I was OK and reporting the number of eggs retrieved/how many of them were mature. When my IVF cycle later resulted in a chemical pregnancy, he personally called to give me the sad news and encourage me to remain hopeful about moving forward to frozen embryo transfer. He understands the emotional toll of fertility treatment, and conveys information in an honest yet caring manner that demonstrates his respect and concern for each patient as an individual.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Conron)
My primary nurse, Sarah, was incredibly well-organized and quick to respond whenever I had a question or needed a medication refilled. She made sure my medication orders were submitted to a pharmacy that would give me the best rate. She even provided some extra medication that had been donated by another patient when I ended up needing more than anticipated. She was flexible in communicating either via email or phone, which I appreciated. Another nurse, Gail, who performed one of my IUIs and some of my ultrasounds, was also friendly and funny, making me laugh and helping me relax, even when I was stressed.
How was your experience with Eric Levens at Shady Grove Fertility?
Eric Levens is the best doctor I've ever worked with. He takes his time during appointments, genuinely cares, explains things thoroughly, and instills confidence that he is an expert in his field and will do all that he can to help his patients succeed. I feel fortunate to have him directing my treatment during a long and emotionally difficult fertility journey.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Dr. Levens' schedule can fill up quickly, so if you are hoping to begin treatment within a certain timeframe, don't wait until the last minute to make an appointment. Prepare your questions in advance, and take full advantage of your consultation time. While your treatment plan will likely depend upon the outcome of initial diagnostic testing, it helps to go in with a general understanding of the treatment options available and financial commitment for each.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We started out using the lowest tech and most affordable options available. My first IUI involved the use of Clomid. The second, a combination of Clomid and injections, and the third, injections only. After it became obvious that we would need to move on to IVF, Dr. Levens implemented an antagonist protocol and recommended ICSI instead of traditional IVF due to some specimen-related inconsistencies on my husband's end. Sure enough, it ended up being a good thing we opted for ICSI, since otherwise, we would have ended up with a very low fertilization rate. In the end, we had 15 eggs retrieved and five embryos that made it to the five-day blastocyst stage.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I had no insurance coverage beyond the initial diagnostic testing, doctor consultations and some basic medication (birth control pills, for example). Each of my IUIs cost about $1,500-$2,500. For IVF, I was able to enroll in the Shared Risk program, which provides up to six fresh IVF rounds and unlimited frozen embryo transfers for a refundable fee of $20,000+. Medication costs were, on average, $500 for IUI and $3,000 for IVF.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Given my age and prognosis, Dr. Levens advocated for the transfer of a single embryo and the freezing of any remaining high-quality embryos. He made sure my husband and I were in agreement with this decision, and provided information about the risks associated with carrying twins.
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS, Unexplained
8
Shady Grove is a factory. And you have to know that and be 'OK' with that going into the process. You will not get a lot of attention or hand-holding from your primary RE. You will be seen for your monitoring appointments and procedures by whomever is on duty that day. Do not expect your primary RE to perform any of your procedures. He or she is there to oversee your 'case'. Your nurses are your rock. You are assigned one primary nurse and they do everything. And you have to be OK with that - otherwise Shady Grove is not the place for you.
+ Read more
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS, Unexplained
8
Describe your experience with Shady Grove Fertility.
Shady Grove is a factory. And you have to know that and be 'OK' with that going into the process. You will not get a lot of attention or hand-holding from your primary RE. You will be seen for your monitoring appointments and procedures by whomever is on duty that day. Do not expect your primary RE to perform any of your procedures. He or she is there to oversee your 'case'. Your nurses are your rock. You are assigned one primary nurse and they do everything. And you have to be OK with that - otherwise Shady Grove is not the place for you.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
During the IUI process I felt like a number. We completed 3 unsuccessful cycles. We met with the doctor before we began the process but after that initial meeting we were passed off to nursing staff and whatever doctor was on call at the time to complete the IUI procedures.
Describe your experience with your nurse at Shady Grove Fertility.
I've had two primary nurse coordinators over the past year and a half and they have both been phenomenal. They address all of my questions, calls, and emails promptly and thoughtfully. They get answers back from my doctor quickly. They are always on the ball - calling in all of my medications before I even ask. They are compassionate when breaking diasapointing news and never complain about being nagged by me or my husband. They do the daily hand holding and support needed during this process.
How was your experience with Eric Widra at Shady Grove Fertility?
Eric is a smart doctor. And you'll see him for your until consultation to devise a treatment plan. But he's not a warm and fuzzy doctor. Neither is he's hands on, nor especially client interfaceing until things don't go as initially as planned. We barely saw him over the course of our three IUIs. He did not perform any of the monitoring appointments or procedures. Due to the clinic's large size, those tasks were performed by whichever doctor was available at the time. However, once we moved onto IVF cycles - we saw Dr. Widra more frequently. Still however, the procedures were completed by available daily doctors (not Widra). We finally got to experience Dr. Widra in a more hands-on and compassionate way after I began to experience unexplainable RPL of chromosomally normal embryos/fetuses. He took the time to meet with my husband and me as often as we felt we needed to come in and consult with him, and have him reassure us. He was not initially responsive to the additional testing I wanted to have done (Leiden V) or putting me on additional medications. But after the second miscarriage, he was amenable and willing to accommodate my requests. Through these difficult times he has been thoughtful, caring and respectful.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Make sure he's the right personality fit for you. If you're looking for someone who will be overly supportive and involved in every way (complete every procedure, call you directly with monitoring appointment information, hand holding) that's not how he or the clinic operates. But if you're comfortable with a more formal manner, direct, thoughtful and respectful manner - then he'll be a good fit.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
Diagnosed with PCOS and unexplained fertility issues. Completed 3 rounds of IUI with Clomid and ovidrel. Resulted in good egg stimulation for all three cycles but only one chemical pregnancy. He was not open to changing protocol as I requested to include metformin and femerra. Moved onto IVF. Egg stimulation and retrieval: Cetrotide 250mcg Gonadotropin FSH ( Gonal F 450 iu pen x 3) and 75 IU FSH&LH ( Menopur 75 iu vials x 15) Lupron 2 week kit with 1ml luerlock syringe, 27 g ½ “ needle - “Trigger” subcutaneous. Zithromax 1 gram - taken evening before egg retrieval Resulted in 18 eggs retrieved. 8 made it to 5-day blocyst; 5 remained after PGD testing. Froze all embryos. #1 IVF and FET Round: Birth Control Pills Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; misoprostol abortion. Diagnosed as carrier of Liden V. Round #2 IVF and FET: Lovenox injections 40mg daily Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; d&c abortion. Fetal tissue chromosomally normal. Diagnosed with PCOS and unexplained fertility issues. Completed 3 rounds of IUI with Clomid and ovidrel. Resulted in good egg stimulation for all three cycles but only one chemical pregnancy. He was not open to changing protocol as I requested to include metformin and femerra. Moved onto IVF. Egg stimulation and retrieval: Cetrotide 250mcg Gonadotropin FSH ( Gonal F 450 iu pen x 3) and 75 IU FSH&LH ( Menopur 75 iu vials x 15) Lupron 2 week kit with 1ml luerlock syringe, 27 g ½ “ needle - “Trigger” subcutaneous. Zithromax 1 gram - taken evening before egg retrieval Resulted in 18 eggs retrieved. 8 made it to 5-day blocyst; 5 remained after PGD testing. Froze all embryos. #1 IVF and FET Round: Birth Control Pills Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; misoprostol abortion. Diagnosed carrier Liden V. Diagnosed with PCOS and unexplained fertility issues. Completed 3 rounds of IUI with Clomid and ovidrel. Resulted in good egg stimulation for all three cycles but only one chemical pregnancy. He was not open to changing protocol as I requested to include metformin and femerra. Moved onto IVF. Egg stimulation and retrieval: Cetrotide 250mcg Gonadotropin FSH ( Gonal F 450 iu pen x 3) and 75 IU FSH&LH ( Menopur 75 iu vials x 15) Lupron 2 week kit with 1ml luerlock syringe, 27 g ½ “ needle - “Trigger” subcutaneous. Zithromax 1 gram - taken evening before egg retrieval Resulted in 18 eggs retrieved. 8 made it to 5-day blocyst; 5 remained after PGD testing. Froze all embryos. #1 IVF and FET Round: Birth Control Pills Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; misoprostol abortion. Diagnosed as carrier of Liden V. Round #2 IVF and FET: Lovenox injections 40mg daily Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; d&c; fetal tissue chromosomally normal. Round #3 IVF and FET: Metformin 3 pills daily w/ meals Lexapro 10mg daily Lovenox injections 40mg daily Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Result: TBD
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
Year 1: For 3 IUIs + shared risk IVF package + out of pocket meds + medical deductibles = ~$50,000
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
At first I was frustrated at my doctor's unwillingness to implant multiple embryos. But after he explained the potential risks and long term effects of the babies (developmental issues, under weight, early term, etc) I began to understand and agree with eSET.
5
Doctor
Eric Widra
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Sibley
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
29 - 31
Treated
2015 - 2017
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
9
My nurse [at Shady Grove] is available for questions via email which I find tremendously helpful. If she's not in the office she always has an auto responder saying exactly when she will return and who to contact should you have a more urgent question. She helps adjust protocols to work around travel commitments. She always returns my emails and calls...We received a 10% discount on all services through their shared help program. Shared risk IVF with ICSI $19800. Meds not included. IUIs $1440 HSG $621 Follow up appointments with Dr Bromer $140 (he was kind enough to do the last over the phone for free)
+ Read more
Age
29 - 31
Treated
2015 - 2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
9
Describe your experience with Shady Grove Fertility.
The Shared Risk Program is one of the best things about IVF at Shady Grove. I don't know if we would have pursued further treatment otherwise. They are really good at informing you of results via phone but they do not have an online patient portal where I can look up past results, which is annoying. They are responsive to phone messages. I once left one at 11:30 on a Saturday night and got a call back at 8am Sunday morning. You can do monitoring appointments at any of their locations even if your Dr isn't based there. This is convenient because if you are doing some of the more advanced treatments you may have to go in daily or almost daily for ultrasound and bloodwork and some locations work better on some days. Not all locations are open on weekends or offer all services so you may have to travel a little further than you like sometimes. I rarely see my Dr in person, but he reviews my results and makes treatment decisions, which works fine. If you want to physically see your Dr everytime you go in, you probably won't.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison Catalani)
My nurse is available for questions via email which I find tremendously helpful. If she's not in the office she always has an auto responder saying exactly when she will return and who to contact should you have a more urgent question. She helps adjust protocols to work around travel commitments. She always returns my emails and calls.
How was your experience with Jason Bromer at Shady Grove Fertility?
I have found Dr Bromer to be very considerate and straightforward. I absolutely trust his decisions. Another thing I appreciate is that he is aware that we pay out of pocket for all services and medication and actually takes that into consideration. It's nice to deal with someone who is realistic about that aspect as well.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Just be aware that he is willing to work with your obgyn, if it's applicable to your situation, to pursue lower tech treatments first.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I did 3 cycles of clomid with timed intercourse (no monitoring), then 3 IUIs with clomid and a trigger shot. 2 of those IUIs yielded just one, fast developing follicle. None were successful. Now pursuing IVF. Stimmed with gonal f, menopur, and cetritide. I was monitored frequently and dosages were adjusted several times. One egg retrieval complete, 12 eggs, 11 mature, 10 fertilized, 4 made it to blast. Fresh transfer at 5 days was unsuccessful, doing first frozen embryo transfer right now, using IM injections of del estrogen and progesterone and oral estrace to prepare/maintain lining.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
These are our out of pocket costs. We received a 10% discount on all services through their shared help program. Shared risk IVF with ICSI $19800. Meds not included. IUIs $1440 HSG $621 Follow up appointments with Dr Bromer $140 (he was kind enough to do the last over the phone for free)
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Bromer recommended eSET, but ultimately left the choice to me. I followed his recommendation to transfer one embryo for my fresh transfer and Frozen transfer.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2017
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
They [Shady Grove] are very organized and return calls/emails quickly; I have never had to wait a full day for a returned phone call or test/monitoring/procedure results. If I had anything negative to say, it would be that the wait time for monitoring appointments, especially in the Rockville office, sometimes take longer than the actual appointment itself. I would also say that I realize they see a lot of patients each day and they are always very thorough, caring and I have never felt like a "number". I also like the fact that monitoring appointments are from 7:00-8:30a.m. making it easy to get to an appointment before work and not miss as much time from work.
+ Read more
Age
28
Treated
2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
They are very organized and return calls/emails quickly; I have never had to wait a full day for a returned phone call or test/monitoring/procedure results. If I had anything negative to say, it would be that the wait time for monitoring appointments, especially in the Rockville office, sometimes take longer than the actual appointment itself. I would also say that I realize they see a lot of patients each day and they are always very thorough, caring and I have never felt like a "number". I also like the fact that monitoring appointments are from 7:00-8:30a.m. making it easy to get to an appointment before work and not miss as much time from work.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Receive phone calls to check up on how I'm doing. Test results are always relayed in the timeframe set. We felt like we were given options and worked with our doctor to come up with one that worked for us.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison)
Super friendly and detail oriented. Timely and direct. Very positive attitude.
How was your experience with Jason Bromer at Shady Grove Fertility?
Since we're still undergoing course of treatment, what I can say is that I have felt in control of our treatment plan. Whenever I have questions, they are answered in a timely manner and explained with attention to detail.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Bring all your questions!
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Gonal F redi-ject pen Menopur Cetrotide Luprolide Estradiol Endometrin
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring appointments were M-F between 7:00-8:30a.m. in the Frederick location. I did like the fact that the Rockville location had later monitoring appointments when I needed to be monitored on the weekends.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
My insurance covered most of the diagnostic testing but did not cover medications or IVF. We invested in the Shared Risk Program which included 6 rounds of egg retrievals and unlimited FET transfers. This cost for this program was $22k.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We agreed on a single embryo transfer. However, he doesn't recommend any more than transferring two embryos.
9
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Hagerstown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32
Treated
2017
Success with this Doc
20 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
PCOS
9
This clinic [Shady Grove] is very pricey. Looking back, I would have saved up money before this procedure so that it was more affordable and less of a financial burden. Although it was pricey, it was worth the money. The main strength was in the expertise of the staff members. Dr. Levens was excellent and very professional...His [Dr. Eric Levens] strengths were in knowledge and communication. He does a great job making the science relevant to your condition. It was comforting to know that he previously worked at NIH and understands all the protocols that went into the development of the definition for PCOS. He is very knowledgeable in working with patients who has PCOS. His area of improvement could be in being more responsive to phone calls.
+ Read more
Age
32
Treated
2017
Success with this Doc
20 Eggs Frozen
Race
Black or African-American
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
PCOS
9
Describe your experience with Shady Grove Fertility.
This clinic is very pricey. Looking back, I would have saved up money before this procedure so that it was more affordable and less of a financial burden. Although it was pricey, it was worth the money. The main strength was in the expertise of the staff members. Dr. Levens was excellent and very professional.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
He was very personable from the moment we starting talking. He did an introduction of himself and his background. He then explained my test results and whether I am a good candidate for egg retrieval. I felt very informative walking away from the initial consultation and moving forward to the egg retrieval.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Layluma)
She was very helpful and knowledge. She always called me back to answer my questions.
What specific things went wrong at Shady Grove Fertility?
  • Lost or damaged samples
How was your experience with Eric Levens at Shady Grove Fertility?
His strengths were in knowledge and communication. He does a great job making the science relevant to your condition. It was comforting to know that he previously worked at NIH and understands all the protocols that went into the development of the definition for PCOS. He is very knowledgeable in working with patients who has PCOS. His area of improvement could be in being more responsive to phone calls.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Do your own research on your genetic background by using a test like 23andme
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I used oral contraceptives and low dosage antagonists through the 6-week process. I have PCOS and am under the age of 35 so I was fine using the lower dosage. The reason why we used this strategy is to avoid OHS. The end results was extraction of 30 eggs, of which 20 were frozen.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
For me, it was about $15,000 with all the costs the medication
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was sufficiently educated about embryo transfer. I plan to do the transfer in the next several years.
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
7
Their [Shady Grove] embryologists have tons of experience. I trusted the lab completely. It was always easy to get the time you want for monitoring and generally they had that process down and things moved. The negative is they are not always organized. I received multiple bills for things i had already paid for...Although i had emailed my nurse and financial coordinator the exact paperwork that was needed they still failed to send it in. The result was a LOT of extra stress and work for me. They were very willing to accept the rejection and only agreed to do the appeal when i pushed
+ Read more
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
7
Describe your experience with Shady Grove Fertility.
Shady grove is a giant clinic which has its pluses and minuses. On the plus side they have a lot of patients, which means their embryologists have tons of experience. I trusted the lab completely. It was always easy to get the time you want for monitoring and generally they had that process down and things moved. The negative is they are not always organized. I received multiple bills for things i had already paid for (which always ended up working out but took time and effort to deal with). If you have insurance expect it to take a LOT of time and expect them to mess up the paperwork (my insurance company said they are notorious for that). For me their mistake resulted in my initially being rejected even though I should have been approved. Thankfully my insurance company had done a great job at the beginning of telling me what they needed so i knew right away something was wrong. Although i had emailed my nurse and financial coordinator the exact paperwork that was needed they still failed to send it in. The result was a LOT of extra stress and work for me. They were very willing to accept the rejection and only agreed to do the appeal when i pushed (thankfully the doctor was never required since my personally sending in the proper paperwork fixed the problem). They then put in for a freeze all even though i had multiple times made very clear i wanted a fresh transfer, which resulted in more stress and delay. They are very willing to accept bad news and very unwilling to look at what went wrong (from insurance to medical issues). You are a number, which for me was ok. There are people that actually care, but it's not most of the people.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra has no idea anything about my care in the few times i actually interacted with him. When i did speak to him about my protocol his answer was simply that is how we do it, when pressed about data i was told they had data i could not see. He had no desire to personalize anything.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie)
Carrie was generally good. She was very sweet. She would generally provide information if she had it. My main issue was many questions she didn't have the answer to and the doctor NEVER responded to questions i had that were outside of her knowledge. I did have a major problem with information getting to insurance at the beginning and I'm not sure how much of that was her fault. She generally didn't know me from any other patient. My biggest complaint was when my fresh transfer was canceled (which i was devastated about frustrated they were not interested in why it happened) she multiple times said we are just going back to the original freeze all plan (it was NEVER the plan to do a freeze all - in fact, once the initial insurance fiasco was resolved it was put in as