Shady Grove Fertility

100% strongly recommend

1 Review

Celso Silva

93% strongly recommend

12 Reviews

Isaac Sasson

100% strongly recommend

21 Reviews

Jeanne O'Brien

90% strongly recommend

20 Reviews

Anate Aelion Brauer

94% strongly recommend

Anitha Nair

78% strongly recommend

17 Reviews

Sunita Kulshrestha

72% strongly recommend

4 Reviews

Eric Levens

86% strongly recommend

39 Reviews

Anish Shah

84% strongly recommend

21 Reviews

Brianna Schumacher

67% strongly recommend

5 Reviews

Ricardo Yazigi

68% strongly recommend

Joseph Doyle

68% strongly recommend

18 Reviews

Geof Tidey

64% strongly recommend

6 Reviews

Gilbert Mottla

57% strongly recommend

17 Reviews

Frank Chang

62% strongly recommend

16 Reviews

Shayne Plosker

74% strongly recommend

16 Reviews

Cigdem (Cori) Tanrikut

40% strongly recommend

2 Reviews

Jason Bromer

65% strongly recommend

45 Reviews

Erika Johnston-MacAnanny

71% strongly recommend

14 Reviews

Shruti Malik

62% strongly recommend

Joseph Osheroff

68% strongly recommend

6 Reviews

David Saffan

47% strongly recommend

13 Reviews

Lauren Roth

56% strongly recommend

Michael Levy

70% strongly recommend

10 Reviews

Ryan Martin

65% strongly recommend

Andrea Reh

59% strongly recommend

Anthony Imudia

77% strongly recommend

Melissa Esposito

63% strongly recommend

Kate Devine

17% strongly recommend

Eric Widra

36% strongly recommend

25 Reviews

Barbara Osborn

19% strongly recommend

Brad Swelstad

55% strongly recommend

18 Reviews

Kimberly Moon

41% strongly recommend

14 Reviews

Michael Edelstein

38% strongly recommend

Paulette Browne

29% strongly recommend

5 Reviews

Howard McClamrock

44% strongly recommend

Jeffrey McKeeby

Simon Kipersztok (retired)

32% strongly recommend

13 Reviews

Shady Grove Fertility of Philadelphia

40% strongly recommend

5 Reviews

Caleb Kallen

52% strongly recommend

10 Reviews

Tomer Singer

40% strongly recommend

Rachana Garde

51% strongly recommend

10 Reviews

Naveed Khan

49% strongly recommend

Rebecca Chason

33% strongly recommend

3 Reviews

Stephanie Beall

50% strongly recommend

Eugene Katz (retired)

27% strongly recommend

Arthur Sagoskin

30% strongly recommend

Lorna Timmreck

23% strongly recommend

Paul Shin

50% strongly recommend

2 Reviews

Nancy Durso

22% strongly recommend

Sandy Li

0% strongly recommend

1 Review

Nicole Doyle

Selma Amrane

Robert Setton

Jennifer Hsu

Emily Barnard

Show 51 more

This clinic has 31 offices
Visit clinic website

Annapolis

2000 Medical Parkway

Annapolis, MD 21401

410.224.5500

Arlington

901 N Stuart Street Suite 610

Arlington, VA 22201

703.574.3772

Baltimore

720 Aliceanna Street

Baltimore, MD 21202

443.825.3340

Bel Air

201 Plumtree Road

Bel Air, MD 21015

410.569.0545

Brandon

515 South Kings Ave

Brandon, FL 33511

813-513-6794

Chesterbrook

945 Chesterbrook Boulevard

Chesterbrook, PA 19087

610.981.6000

Columbia

10630 Little Patuxent Parkway

Columbia, MD 21044

410.997.6999

Fairfax

8501 Arlington Blvd., Suite 500

Fairfax, VA 22031

703.876.0735

Fair Oaks

12011 Lee Jackson Mem. Hwy

Fairfax, VA 22033

703.246.0500

Frederick

165 Thomas Johnson Dr.

Frederick, MD 21702

301.631.1180

Fredericksburg

200 Executive Center Pkwy

Fredericksburg, VA 22401

877-455-2182

Glen Burnie

203 Hospital Drive

Glen Burnie, MD 21061

(410) 328-2304

Hagerstown

1165 Imperial Drive

Hagerstown, MD 21740

1.888.761.1967

Henrico

7607 Forest Ave

Richmond, VA 23229

804-256-2986

Leesburg

19500 Sandridge Way

Leesburg, VA 20176

703-723-1757

Manhattan

110 E 60th St

New York, NY 10022

212-203-4826

Marietta

61 Whitcher St

Marietta, GA 30060

678-540-1098

Richmond

7607 Forest Ave

Richmond, VA 23229

804-256-2986

Rockville

9601 Blackwell Road, 4th and 5th floors

Rockville, MD 20850

301.340.1188

Salisbury

1647 Woodbrooke Drive

Salisbury, MD 21804

1.888.761.1967

Sibley

5215 Loughboro Road, NW, Ste. 410

Washington, DC 20016

202.677.4720

Silver Spring

804 Pershing Dr

Silver Spring, MD 20910

877-975-5529

Stony Point

9030 Stony Point Pkwy

Richmond, VA 23235

804-500-9999

Tampa Westshore

5016 West Cypress Street

Tampa, FL 33607

813-321-0146

Towson

901 Dulaney Valley Road

Towson, MD 21204

410.512.8300

Waldorf

3010 Crain Highway

Waldorf, MD 20601

301.705.9923

Warrington

865 Easton Road Suite 290

Warrington, PA 18976

1-888-761-1967

Washington DC

2021 K Street NW

Washington, DC 20006

202.296.2595

Wesley Chapel

2324 Cypress Cove

Wesley Chapel, FL 33544

813-616-1442

Westminster

844 Washington Rd

Westminster, MD 21157

410.512.8300

Woodbridge

13580 Groupe Drive

Woodbridge, VA 22192

703-680-1770

Show 29 more

Age 34 - 35

Treated 2018 - 2019

Success w/ Doc ?

1 IVF

Male Factor

European

Income $100K - $199K

Only Doc Seen

Neutral

Strongly Recommends

Review of

During appointments, Dr. McKeeby takes plenty of time to explain the diagnosis and the recommended treatment plan. He never makes you feel rushed and always answers all of our questions. He has offered to meet with us beyond our “normal” follow up appointments (if we needed) and has squeezed us in multiple times to keep the process moving forward. When we see him at the office during monitoring appointments he always acknowledges us and often comes to say hi and see how everything is going.

How was your experience with Jeffrey McKeeby at Shady Grove Fertility?

Dr. McKeeby displays a great deal of experience and knowledge. He thoroughly answers all questions and provides examples (and drawings!) to make sure we understand and feel comfortable. Early on in our treatment, Dr. McKeeby built a more personal relationship with us and tried to relate to us about things we had in common, which was helpful in building an overall positive rapport. We’ve had ups and downs so far in our treatment, and Dr. McKeeby has had to communicate difficult or disappointing news to us on multiple occasions. Although sometimes he can be very blunt/direct, he recognizes when we need him to communicate information differently and he will re-state his point. After a difficult first cycle which didn’t end the way we had hoped, he was positive/reassuring and recommended a change in protocol to try and refine the results and increase our chances of success. While it’s too early to say how things will end, we trust his opinion and are very satisfied with our interactions with Dr. McKeeby to this point.

What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?

Not so much related to Dr. McKeeby but more the process - don’t be afraid to ask questions, be your own advocate, and be clear about your wishes and concerns.

During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?

Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.

The first IVF cycle we did was a “standard” protocol - baseline bloodwork and birth control for 2-3 weeks, begin injections of stimulating hormones and attend routine monitoring appointments (bloodwork and ultrasound). Trigger shot of HcG and a scheduled egg retrieval 36 hours later. Although we achieved pretty good results with a decent number of eggs retrieved, we did not have any embryos to transfer this cycle. Dr. McKeeby explained that we’ll change up the protocol for the next cycle in the hopes that we have a more efficient stimulation synchronizing follicle growth and hopefully resulting in more (and better quality) eggs retrieved. Additionally, after the first IVF cycle Dr. McKeeby referred us to another Shady Grove physician to gather some additional information about the male component and to make sure we’re taking the best approach for our situation.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elizabeth Bazel)

Beth is amazing - she is organized, responsive, compassionate, knowledgeable, and she truly goes above and beyond! She has made us feel cared for and supported throughout the process. We were initially assigned to a different nurse but requested to change to a new nurse very early on in the process due to a disconnect in communication styles and expectations.

Describe your experience with Shady Grove Fertility.

Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site. You spend a lot of time playing phone tag and trying to reach the single financial coordinator assigned to patients in Annapolis, Towson, and Rockville. When you are able to get through they almost never have the answers to your questions and almost always need to get back to you.

Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.

Our health insurance covered some of the diagnostic testing and appointments but doesn’t cover anything for infertility, so we are 100% self pay for procedures, medication, and all other related expenses/costs.

Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

For our situation, Dr. McKeeby was not supportive of multiple embryo transfer (I asked!), but he did explain the reasons why and we feel comfortable with that decision.

What specific things went wrong at Shady Grove Fertility?

Failed to order appropriate test

Describe the specific things that went wrong at Shady Grove Fertility.

The first nurse we were assigned to failed to schedule the correct bloodwork/prepare the correct order in the system. It ultimately wasn’t an issue because the phlebotomist caught the error and corrected it immediately.

Doctor

Jeffrey McKeeby

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 34 - 35

Treated 2018 - 2019

Success w/ Doc ?

IVF

Donor Eggs

Other

Black or African-American

Income $100K - $199K

Business Executive

Only Doc Seen

Strongly Recommends

Review of

He [Dr. Mottla] had a strong preference for single embryo transfer and essentially told me that multiple embryo transfers were not an option and something that he did not suggest. This was a little disappointing...He has been very hands on throughout the process. Always willing to answer any questions or concerns that I may have. At one point there seemed like there could have been a "miracle" for my situation, and he was very realistic and practical with how often the miracle could happen. It let me know and see that he was hopeful and optomistic, but also being real about the situation.

I appreciate how communicative they are [at Shady Grove Fertility], including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

He has been very hands on throughout the process. Always willing to answer any questions or concerns that I may have. At one point there seemed like there could have been a "miracle" for my situation, and he was very realistic and practical with how often the miracle could happen. It let me know and see that he was hopeful and optomistic, but also being real about the situation.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

Go for it- ask all of your "what if" questions- he is a straight shooter.

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

He asked myself and my husband about ourselves. how we met, what lead us to him. During the discussion we realized that he went to the same college as my parents and they actually attended school during the same time, though they did not know each other. The conversation was very organic.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

The one thing that initially made me a little sad, was he stated in the beginning that he is a fan of single births and that he would not implant more than one embryo. As someone hoping for twins, I was a little disappointed. He explained the health risks associated with the recommendation, so I knew it was coming from a good place.

Describe your experience with your nurse at Shady Grove Fertility.

The original nurse that I was assigned was not good. She was very unorganized and actually confused my case/situation with another client. I requested a transfer to a different nurse, who is wonderful!

Describe your experience with Shady Grove Fertility.

Everyone is extremely friendly, warm and welcoming. I appreciate how communicative they are, including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building. I was able to meet with the financial coordinator right after my consultation, thanks to Shady Grove being proactive. At the end of our consultation we were given temporary access into a database to take a look at the various options there and help familiarize ourselves with the process. I found the doctor to be realistic with timeliness, treatments and expectations. Also, the financial coordinator was extremely helpful and patient- my husband and I sat with her for over an hour discussing the various options, pros and cons. She also went above and beyond to speak with the broker for my husbands insurance to determine exactly what, if anything, was covered. Overall, it’s been a great experience.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

Approximately 42k

Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

He had a strong preference for single embryo transfer and essentially told me that multiple embryo transfers were not an option and something that he did not suggest. This was a little disappointing.

What specific things went wrong at Shady Grove Fertility?

Provided conflicting information

Describe the specific things that went wrong at Shady Grove Fertility.

I mentioned this previously, but our initial coordinator was unresponsive and she confused my information with another patient that allegedly had a similar name.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 27 - 28

Treated 2018 - 2019

Success w/ Doc ?

1 IVF

Male Factor

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Review of

Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. ... Dr. McKeeby has a bit of a unique personality. ... He also took into consideration our insurance and financial situation. ... He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely.

The Annapolis office [Shady Grove] is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer

How was your experience with Jeffrey McKeeby at Shady Grove Fertility?

Dr. McKeeby has a bit of a unique personality. He was very welcoming when my husband and I attended our consultation in March of 2018. We felt that he took a detailed history, asked a lot of questions about our desires/goals, and allowed us to have input on what treatment would like. Dr. McKeeby is very knowledgeable about the science aspect of treatment and was able to explain our treatment options in detail. He was able to provide us to with statistics for success and gave us a recommendation, based on what was our best chance statistically. He also took into consideration our insurance and financial situation. We have, unfortunately, experienced a lot of unanticipated setbacks throughout treatment. We have had several FET cycles cancelled, for various reasons, but Dr. McKeeby has always been extremely compassionate in breaking the bad news to us - He always explains why the cancellation is necessary, and is always ready with a new plan. He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely. Although we have not had success yet, I have been extremely satisfied with Dr. McKeeby and his management of our treatment.

During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?

Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. When my fresh transfer was cancelled due to OHSS, Dr. McKeeby called me personally to provide an update on our embryos. He always says "hi" when he sees me at the clinic for monitoring appointments, and treats me as an individual at follow-up appointments.

Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.

For our IVF retrieval cycle we used Gonal-F 150IU, Menopur 75IU (increased to 150IU on stim day 7), Ganirelix, and a Lupron trigger. We used this protocol, which is pretty standard and low-dose, because our diagnosis is MFI and Dr. McKeeby did not anticipate any issue with follicle growth. For our 1st FET cycle we used oral Estrace 2mg, taken three times daily. Vaginal Estrace was added, due to thin lining - this cycle was cancelled. For our 2nd FET cycle we used a stimulated FET protocol, with Gonal-F 150IU and Ganirelix to prevent ovulation. This protocol was chosen due to prior difficulty with uterine lining - cycle was cancelled due to high follicle count. For our 3rd FET cycle we used Delestrogen .2 ML, every other day - cycle was cancelled due to ovulation. For our 4th FET cycle we used Delestrogren .2 ML, every other day and Estrace 2mg vaginally, twice daily - this cycle resulted in pregnancy, but pregnancy was not viable. For our 5th FET cycle we used the same protocol as the previous cycle, but lining did not respond the same and cycle was cancelled. Four our 6th FET we are using another stimulated FET protocol with Menopur 112 IU - this cycle is in process.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie Seibert)

Jackie has been extremely helpful throughout this process. She always returns my phone calls within the guidelines stated on her voicemail, and is very responsive to questions/concerns. She calls promptly with updates from monitoring appointments and answers all questions. She is obviously very knowledgeable. She has called to check-in when we have gone through difficult times.

Describe your experience with Shady Grove Fertility.

The Annapolis office is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer.

Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.

Our treatment is covered by insurance. We receive a 5% discount, based on income, for all expenses not covered.

Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

Dr. McKeeby has recommended an eSET, due to our ages and quality of our embryos. We are agreeable.

Doctor

Jeffrey McKeeby

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 32 - 33

Treated 2018 - 2019

Success w/ Doc No

2 IVF

Latinx

2nd of 2 Docs

Neutral

Review of

He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. ... One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him. ... I know he has lots of patients and he's always been super compassionate and positive.

I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. ... I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them. ... We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. ... Efficient well oiled machine. [monitoring appointments]

How was your experience with Gilbert Mottla at Shady Grove Fertility?

He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. We've had two transfers and still lost them both. One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

Shady grove is a huge practice and the doctors are spread thin; however, when you are with your Doctor they give you 100 percent attention. I recommend CCing him on every email back and forth with nurses.

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

I know he has lots of patients and he's always been super compassionate and positive. Eager to find a solution.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)

I haven't particularly loved my nurse at Shady Grove. My nurse at UNC fertility seemed to work around the clock. The nurses at shady grove check out and do not communicate via email or phone past 4pm (mon-Fri).

Describe your experience with Shady Grove Fertility.

I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.

Describe your experience with your monitoring appointments at Shady Grove Fertility.

Efficient well oiled machine. We live in Raleigh so I would fly in and out same day and they always accommodated me. I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. Some tests are partially covered by insurance or we had to pay our deductible. Our medicines are very expensive and not covered through insurance and one thing that does frustrate me is that they over prescribe.

Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

I haven't found a doctor that is pro multiple embryo transfer. Everyone has said its too dangerous.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 30

Treated 2018

Success w/ Doc ?

1 Fertility Medications

Male Factor

European

Income $100K - $199K

Accountant

Only Doc Seen

Neutral

Review of

On first consultation he [Dr. Mottla] made observations based off of questions, frequency and regularity of period etc ... Speculated that testosterone/MFI was probably not an issue by looking at husbands muscle and facial hair. ... Come to find out we have MFI and I am fine. Much longer process than simply taking clinic. ... He was friendly enough but has an experience where he was 30 minutes late to appointment and hadn’t reviewed updated tests prior to speaking with us so seemed unprepared for our appt. ..

We never heard back from the nurse until we got a phone call from our financial counselor telling us that we had to pay same day or our date/surgery wouldn’t happen. ... The clinic [Shady Grove Fertility] was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc. ...

How was your experience with Gilbert Mottla at Shady Grove Fertility?

On first consultation he made observations based off of questions, frequency and regularity of period etc and without further testing speculated that our issue was probably irregular ovulation. Said that cloned would probably do the trick. Speculated that testosterone/MFI was probably not an issue by looking at husbands muscle and facial hair. That set hopes and expectations high. Come to find out we have MFI and I am fine. Much longer process than simply taking clinic.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

Do research prior to appointment so you know what questions to ask.

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

He was friendly enough but has an experience where he was 30 minutes late to appointment and hadn’t reviewed updated tests prior to speaking with us so seemed unprepared for our appt.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

All female diagnostic tests. Then male diagnostic. Husband tested positive for genetic condition which causes azoospermia. Was put on medication to increase testosterone level for three months and then underwent Micro-TESE to retrieve sperm.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)

Nurse was responsive but didn’t seem to fully communicate all the information between us and other doctors. Was good if we pressed for information or answers.

Describe your experience with Shady Grove Fertility.

The clinic was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

All diagnostics which were mostly covered by insurance for husband and myself totalled about $2K. That included two counsyl genetic carrier tests at $299 each. Surgery for $8500 out of pocket and have not gotten to first IVF cycle yet.

Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

N/a

What specific things went wrong at Shady Grove Fertility?

Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Shady Grove Fertility.

We had talked to our nurse about scheduling a surgical procedure and were told that she’d reach out to the doctors assistant to find out what day/times were available. We never heard back from the nurse until we got a phone call from our financial counselor telling us that we had to pay same day or our date/surgery wouldn’t happen. As far as we’d known nothing had been scheduled and we being asked to pay quite a large sum of money within the next 4 hours or so. Communication was lacking from the nurse.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 29 - 30

Treated 2017 - 2018

Success w/ Doc ?

4 IUI

1 IVF

Anovulation

Male Factor

PCOS

Other

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Review of

Dr. Mottla wants you to succeed in treatments so does not hold back on what he believes will work best for you. After our first meeting we went straight to IUI with clomid and injectables. After 4 failed IUIs he gave us the option to try again, but assured us that IVF was the best route for our situation. He was right, 5+ weeks pregnant with a fresh 5 day hatching embryo transferred!

Shady Grove [Annapolis] has so many different locations available in my area. The hours are great and they have always been able to accommodate every need. The clinics are beautiful and are so welcoming to all patients.... All of the nurses at Shady Grove have been very helpful. They are very good at explaining treatment plans and answering all questions or concerns. Ann was always available to answer any crazy question I threw her way!

How was your experience with Gilbert Mottla at Shady Grove Fertility?

Dr. Mottla is truly a caring doctor and always makes sure to take time out of his day to call or talk to us at visits. He shows so much compassion with treatment failures and successes, while still being realistic about the next steps.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

Make sure to listen to his advice, thoughts, and concerns. He has a lot of experience and is very realistic about plans and options available to you.

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

Dr. Mottla personally took the time to always call to explain things to us as well as answer any additional questions or concerns we had along the way.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann)

All of the nurses at Shady Grove have been very helpful. They are very good at explaining treatment plans and answering all questions or concerns. Ann was always available to answer any crazy question I threw her way!

Describe your experience with Shady Grove Fertility.

Shady Grove has so many different locations available in my area. The hours are great and they have always been able to accommodate every need. The clinics are beautiful and are so welcoming to all patients.

Describe your experience with your monitoring appointments at Shady Grove Fertility.

Monitoring appointments are quick and easy. All the staff is very accommodating and they get you in and out super quickly.

Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

Dr. Mottla really wanted us to succeed with IVF treatment, but given my age, I had a 50/50 chance getting pregnant with IVF do transferring one was all we needed. He explained that though I am tall enough to carry twins, it is still a high risk pregnancy and since my chances are high, he advised transferring only one.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 39 - 41

Treated 2016 - 2018

Success w/ Doc No

3 IUI

2 IVF

Diminished Ovarian Reserve

Male Factor

Poor Egg Quality

Unexplained

European

Income $100K - $199K

Lawyer

Only Doc Seen

Neutral

Review of

He [Dr. Mottla] was amazing and I am so glad he was my doctor. At times I wish he was a little more thorough or “out of the box” but overall I wholeheartedly recommend him. I’ve never had a doctor show so much compassion. Because of how the practice is set up, sometimes you didn’t get to see him or you would have to communicate with him through nurses but that was the only frustrating part...Very compassionate, always felt he cared about me and my goals.

[Shady Grove ] Most in the Annapolis are nice and show compassion. One of the doctors I had for an IUI in Toowson was so mean. One of the phlebotomists in Annapolis was very rude to me during an emotional moment which left me cryin* for hours after an IUI. There is potential to feel l8r just a number but overall the compassion shown by most avoids that...I got a phone voice message from a nurse saying something about my blood work confirming recent ovulation...I was in the middle of ivf and hadn’t recently ovulated.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

He was amazing and I am so glad he was my doctor. At times I wish he was a little more thorough or “out of the box” but overall I wholeheartedly recommend him. I’ve never had a doctor show so much compassion. Because of how the practice is set up, sometimes you didn’t get to see him or you would have to communicate with him through nurses but that was the only frustrating part.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

Do your research ahead of time and have plenty of questions to ask him.

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

Very compassionate, always felt he cared about me and my goals.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

Iuis-2cyckes with clomid, 1 with injectibles Ivfs-Lupron stop, then Gonal f and menopur. First ivf cycle, 8 eggs only 6 mature, 3 fertilized, one transferred (ABG), none to freeze 2nd ivf cycle, 8 eggs, all mature, 6 fertilized, 2 transferred (ABG) none to freeze In both cases had implantation and heartbeat, but miscarried at 7 weeks.

Describe your experience with Shady Grove Fertility.

Most in the Annapolis are nice and show compassion. One of the doctors I had for an IUI in Toowson was so mean. One of the phlebotomists in Annapolis was very rude to me during an emotional moment which left me cryin* for hours after an IUI. There is potential to feel l8r just a number but overall the compassion shown by most avoids that.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

Ivfs- $18,000 for 2 cycles. Iuis- around $1800 per cycle

Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

I wish he would have considered transferring larger number on day 3, rather than be8ng selective on day 5. I will always wonder if any of the others would have led to a successful pregnancy.

What specific things went wrong at Shady Grove Fertility?

Provided conflicting information

Describe the specific things that went wrong at Shady Grove Fertility.

I got a phone voice message from a nurse saying something about my blood work confirming recent ovulation...I was in the middle of ivf and hadn’t recently ovulated. She was new and I think confused. No biggie. The various branches are not always consistent. For example after ET in Rockville, I was told no lifting over 20 lbs. for 3 days; another nurse said no lifting for 10 days; and my nurse said no lifting for entire pregnancy. Similar inconsistencies with herbal teas, caffeine, etc. didn’t bother me a ton since I know different doctors have different approaches.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Andrea Reh Shady Grove Fertility

Age 45 - 47

Treated 2016 - 2018

Success w/ Doc ?

1 Egg Freezing

Uterine Fibroids

European

Income $50K - $99K

Teacher

3rd of 3 Docs

Strongly Recommends

Neutral

Review of

Andrea [Reh] was extremely kind and really took the time to explain everything, including things that were not necessarily in her scope of expertise (financing). She was very patient and really explored all options with me. In addition, she was very honest...As a single woman, she was supportive of my journey. I never felt worried about doing this alone. Andrea never made me feel like she was rushing.

Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances....The entire nursing staff was always very kind. I felt very comfortable and welcome....I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.

How was your experience with Andrea Reh at Shady Grove Fertility?

Andrea was very thorough in exploring all of my options. As a single woman, she was supportive of my journey. I never felt worried about doing this alone. Andrea never made me feel like she was rushing. In fact, when I apologized for asking so many questions, she told me that it was her job and to ask her everything I needed to. In addition, I was told to contact her with further questions. She encouraged me to keep all of my options open and explore all possibilities. Each time I go, Andrea makes me feel that I matter and am not just another number.

What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?

That she is very nice and thorough - don't hesitate to ask her any questions.

During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?

Andrea was extremely kind and really took the time to explain everything, including things that were not necessarily in her scope of expertise (financing). She was very patient and really explored all options with me. In addition, she was very honest.

Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.

I had fibroid surgery while I was under Andrea's care. I had all of the testing done to assess readiness for IVF. My treatment was pause in order to secure proper financing. We discussed transferring my eggs from NY, using egg donors, and using sperm donors.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: first nurse is no longer there)

The entire nursing staff was always very kind. I felt very comfortable and welcome.

Describe your experience with Shady Grove Fertility.

Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.

I was able to use insurance only for the fibroid surgery. Everything else has been out of pocket - my insurance does not cover anything. I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.

Doctor

Andrea Reh

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Andrea Reh Shady Grove Fertility

Review of

Age 31 - 32

Treated 2017 - 2018

Success w/ Doc Yes

4 IUI

Unexplained

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Review of

Dr. Chason was wonderful and very knowledgeable about everything. From our very first appointment she always explained everything to us so that we understood what we were doing, what our options were, and what we may do next. She called regularly to check in on us as we completed multiple rounds of IUI and that was so great! She understood that it's easy to get down about things when the first couple rounds fail. She made adjustments to my medications and plan in real time, based on my blood work and ultrasounds from that very morning. I always felt like she stayed right on top of keeping us on track

They [Shady Grove Fertility- Annapolis] are extremely efficient in the mornings! It was so great! Each morning I went in there were dozens of other women also coming in for blood work and ultrasounds but they kept everything moving and flowing so well! It was quick but I never felt rushed, I don't know how they managed that!... All of the nursing staff was wonderful! Not only were they friendly and caring, but they remembered me and my husband every time we came in!

How was your experience with Rebecca Chason at Shady Grove Fertility?

What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?

Ask her any questions that you have, she'll answer them all and she'll never make you feel silly for asking!

During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?

Dr. Chason understood that we had been ready for a baby years ago when we started trying. Other doctors made me feel like I was being impatient but she never did! She understood had been ready and that years of waiting already were so very hard.

Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.

My first IUI cycle I had a cyst so I ended up on birth control for a short amount of time, which was successful in getting rid of it. I did a half dose of Clomid for 5 days, but I didn't respond to it very much so I then did a full dose. I got 2 mature eggs from that, but my lining was very thin. Dr. Chason added Estrace for me, and the Ovidrel shot, then Progesterone after the insemination. No baby from that round. In round 2 I was switched to Letrozole which only produced 1 mature egg, but kept my lining thicker. I still was prescribed Estrace to help it more though. I ended up with a chemical pregnancy from this round. Round 3 followed the same as round 2, but no pregnancy at all that time. Round 4 I had a very small cyst but it went away on it's own in the first few days. I followed the same as rounds 2 and 3, but had conversations with Dr. Chason of possible changes (more injectables) if I needed to move on to a round 5 or 6. But, I didn't need to do that because round 4 was successful and lead to my beautiful baby girl.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jen)

All of the nursing staff was wonderful! Not only were they friendly and caring, but they remembered me and my husband every time we came in!

Describe your experience with Shady Grove Fertility.

They are extremely efficient in the mornings! It was so great! Each morning I went in there were dozens of other women also coming in for blood work and ultrasounds but they kept everything moving and flowing so well! It was quick but I never felt rushed, I don't know how they managed that!

Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.

My insurance covered the cost of 6 IUIs and 3 IVFs, since we only needed 4 IUIs we didn't have a cost. We paid a $15 copay for each visit but that was it.

Doctor

Rebecca Chason

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 36 - 38

Treated 2016 - 2018

Success w/ Doc ?

2 IUI

6 IVF

6 Egg Freezing

6 Embryo Freezing

Endometriosis

Uterine Fibroids

Recurrent Pregnancy Loss

Other

European

Income $100K - $199K

Teacher

3rd of 3 Docs

Neutral

Review of

Strengths - good communication, optimistic, explains things in easy to understand terms, easy to get in contact with, compassionate Weaknesses - not fully understanding how adenomyosis affects fertility, however it is still an area where most RE's are not fully versed...He is kind and will clearly explain your protocol and all procedures. If you have questions or don't understand, ask so he will explain in a different way.

[Shady Grove] Strengths- quick to get an appointment, ultrasound and lab staff is caring and positive Weaknesses - monitoring appointments are not honored, it is a first come first serve cattle call type situation, front desk staff can be rude, billing and financial often seems confused about things...When my nurse was off for an extended time, her replacement forgot to order meds. When the financial coordinator calls they are often unsure of what I owe, what I have paid, etc.

How was your experience with Jeffrey McKeeby at Shady Grove Fertility?

What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?

He is kind and will clearly explain your protocol and all procedures. If you have questions or don't understand, ask so he will explain in a different way.

During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?

Dr. McKeeby and his nurse, Ann, often call or email to check how I am doing on a cycle or after a cycle. They are responsive to calls and e-mails. They know me when I come in the office and seem to genuinely care. The staff that does blood work and ultrasounds are the same.

Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.

I have done 5 retrievals and 2 FETs with while under his care. The protocols for retrievals have been varied and were adjusted with my last retrieval producing the most eggs. He is very careful when he adjusts and always calls and explains the why. For FETs he has tried 2 different protocols. My most recent was 6 months of down-regulation. It resulted in a pregnancy but early miscarriage, most likely due to diffuse adenomyosis.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann )

Strengths- great communication, returns calls and emails even at night and on weekends, compassionate, explains things well Weaknesses - none

Describe your experience with Shady Grove Fertility.

Strengths- quick to get an appointment, ultrasound and lab staff is caring and positive Weaknesses - monitoring appointments are not honored, it is a first come first serve cattle call type situation, front desk staff can be rude, billing and financial often seems confused about things

Describe your experience with your monitoring appointments at Shady Grove Fertility.

Cattle call! As a teacher who had to be to work by a certain time, I would often need to show up at 6:45 just to guarantee I was among the first few patients seen when monitoring started at 7:30 even though I have had appointments.

Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.

My insurance covers most of the retrieval process. I cover $600 and then cost to PGS test and freeze. They cover transfer up to 3 for live birth. My medicines are covered except for a co-pay.

Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

Dr. McKeeby has always recommended one embryo due to my age as well as the PGS tested quality of the embryo being transferred. I do not believe transferring multiple would have had a different outcome so I trust him with this decision.

What specific things went wrong at Shady Grove Fertility?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Shady Grove Fertility.

When my nurse was off for an extended time, her replacement forgot to order meds. When the financial coordinator calls they are often unsure of what I owe, what I have paid, etc.

Doctor

Jeffrey McKeeby

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 29 - 30

Treated 2017 - 2018

Success w/ Doc ?

IVF

Unexplained

Other

European

Income $100K - $199K

1st of 2 Docs

Strongly Recommends

Review of

Dr. Matla understood the pain we were going through to conceive and the tough place we were in. He was understanding, patient and explained all the results and procedures so that we could comprehend our treatment. He never rushed through our appointments to get to the next patient...Dr. Mottla wanted to provide us with a child and tried to take our income in to consideration so we didn’t throw money at a treatment that wouldn’t provide us our desired outcome. He let us take our time discussing our treatment so that we were not rushed to a decision.

Everyone is so friendly and kind! They [Shady Grove] take the time to see you and get to know you! The most intimidating part is meeting with the finance team because the next step becomes real. However, they provide advice to those that have to pay out of pocket so you get the best results of your treatment...Dana was the best! I felt she was more of a family member than our nurse...She gave me her cellphone number and let me ask questions whenever I had them. She was quick to return my calls and so compassionate.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

Dr. Mottla wanted to provide us with a child and tried to take our income in to consideration so we didn’t throw money at a treatment that wouldn’t provide us our desired outcome. He let us take our time discussing our treatment so that we were not rushed to a decision. I appreciated his explanations so that we knew what to expect during treatment.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

Be aware that he is blunt. He’s not being unkind, sometimes delivering bad news is not easy. He is there to help and understands what you’re going through.

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dana)

Dana was the best! I felt she was more of a family member than our nurse. She gave me her cellphone number and let me ask questions whenever I had them. She was quick to return my calls and so compassionate.

Describe your experience with Shady Grove Fertility.

Everyone is so friendly and kind! They take the time to see you and get to know you! The most intimidating part is meeting with the finance team because the next step becomes real. However, they provide advice to those that have to pay out of pocket so you get the best results of your treatment.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

Dana was good to call around to find us the best priced medication which was $423 a cycle. IVF was $30,000 for 6 cycles and a shared risk. If you did not deliver a child after 6 sessions you were fully refunded.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 27

Treated 2017

Success w/ Doc ?

Fertility Medications

Recurrent Pregnancy Loss

Other

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Review of

Dr. Mottla was the first doctor who actually seemed to care about our recurrent losses. We've had 4 miscarriages, and 1 stillbirth, but other RE's continued to sweep our issues under the rug. Dr. Mottla was completely different. He took time to listen to our story, and treated us with such compassion...Dr. Mottla's strengths are his compassion, bedside manner, attention to detail, and knowledge of research in the RE field.

Shady Grove is absolutely wonderful! All of the staff members are polite, and caring. It's easy to get a hold of whomever I need, and everything happens promptly. The communication of the clinic is stellar, and everyone is always on the same page...[Nurse] Sarah has been fantastic to work with. She is always quick to return my phone calls (usually the same day), and is patient with the numerous questions I usually have.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

Dr. Mottla's strengths are his compassion, bedside manner, attention to detail, and knowledge of research in the RE field. After 6 months of paltry care from our previous clinic, seeing Dr. Mottla was a breath of fresh air. We finally felt cared for, and our hope in a successful pregnancy was restored.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

Go in with high expectations, because he will meet (and even exceed) them!

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

Dr. Mottla was the first doctor who actually seemed to care about our recurrent losses. We've had 4 miscarriages, and 1 stillbirth, but other RE's continued to sweep our issues under the rug. Dr. Mottla was completely different. He took time to listen to our story, and treated us with such compassion. I'll never forget what he said at our first appointment: "You've been through a lot, and you deserve the best care." He is the embodiment of William Mayo's quote, "The needs of the patient come first."

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

We haven't started treatment yet, because I had my uterine septum removed. Right now, our plan is to do a monitored cycle, seeing as we haven't had difficulty getting pregnant (knock-on-wood), our problem lies in maintaining a pregnancy. He plans to trigger ovulation, and put me on progesterone to keep my lining thick. I'll also take baby aspirin and Lovenox to combat any clotting factors that may be inhibiting pregnancy.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah)

Sarah has been fantastic to work with. She is always quick to return my phone calls (usually the same day), and is patient with the numerous questions I usually have.

Describe your experience with Shady Grove Fertility.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

We had a referral for our initial consult, HSG, baseline blood work, and saline sonogram, so that was all covered. I've switched insurance plans now, so a copay will be associated from here on out. Despite that, the prices seem very reasonable.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 34

Treated 2017

Success w/ Doc Yes

13 IUI

1 IVF

Donor Sperm

Other

European

Income $50K - $99K

3rd of 3 Docs

Strongly Recommends

Review of

The contact I had directly with Dr Mottla was warm and positive..Dr Mottla was great when I did interact with him....Dr Mottla stated at first that he almost always recommends a single embryo transfer, though there are circumstances where multiple embryo transfer is recommended...He was warm and called me personally at a couple stages through my IVF cycle. He was knowledgeable and made good treatment recommendations for me while under his care...

Shady Grove is a large facility so there are times you feel like a number during the process....I was an out of state patient and I felt like my nurse did a very good job communicating with me throughout the process and my doctors out of state...I particularly chose to travel to shady grove from out of state because of their financial aid program. I qualified for a 25% discount on my treatment. Also there are different packages at reduced cost for multiple cycles.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

I had a very positive experience with Dr Mottla and would return if I wished to conceive again. He was warm and called me personally at a couple stages through my IVF cycle. He was knowledgeable and made good treatment recommendations for me while under his care.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

None

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

The contact I had directly with Dr Mottla was warm and positive. Shady Grove is a large facility so there are times you feel like a number during the process. But Dr Mottla was great when I did interact with him. He personally called me the day before my embryo transfer and also to congratulate me on my pregnancy.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

It’s been awhile since I thought about this! I did an IVF cycle with Dr Mottla, which resulted in a fresh transfer of two average grade embryos—but I had twins! I remember that I took menopur, gonalF, and ganirilex, then a trigger shot before my retrieval. My ultrasounds showed 10 follicles and I remember Dr mottla saying that he would change my medications if I did a second round. However, at my retrieval 9 eggs were retrieved and all 9 fertilized. By day 5 only two embryos were left and of good quality, so dr mottla advised I transfer both for better odds of success. I ended up with twins.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)

I was an out of state patient and I felt like my nurse did a very good job communicating with me throughout the process and my doctors out of state.

Describe your experience with Shady Grove Fertility.

It is a large facility so I recommend keeping on top of your own treatment. I think they do a great job but for peace of mind, stay on top of things and advocate for yourself. It is an emotional and expensive experience.

Describe your experience with your monitoring appointments at Shady Grove Fertility.

Seemed like monitoring was done in morning hours and there were a lot of staff seeing people in multiple rooms. It moved quickly and I could tell a lot of people were coming before work.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

Ivf is expensive, but I particularly chose to travel to shady grove from out of state because of their financial aid program. I qualified for a 25% discount on my treatment. Also there are different packages at reduced cost for multiple cycles.

Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

Dr Mottla stated at first that he almost always recommends a single embryo transfer, though there are circumstances where multiple embryo transfer is recommended. In my situation because I only had 2 embryos that made it to day 5 and the embryologists felt the quality wasn’t good enough to survive a freeze, dr mottla did recommend I transfer both.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 40

Treated 2015

Success w/ Doc Yes

IVF

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

Recurrent Pregnancy Loss

European

Income $100K - $199K

2nd of 3 Docs

Neutral

Review of

He said, "he didn't want to put me through all of that" and that DE "was my best chance of a successful pregnancy." I don't know what could have happened, but we went with DE and our first is due in 2 weeks. Got lucky on shot #1. I will say for the very expensive money, if it doesn't work, you get it ALL back through their guarrantee program (6 shots). Dr. Mottla did genuinely care about me, I believe. I did not care for the other doctor and left the clinic the first time because of his demeanor.

Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies...My first nurse (can't remember her name) answered my endless questions (and I had a lot). She was always kind and helpful, returning calls immediately. Penny was my DE nurse. She was kind of an "all business" lady and by that time, I did not need as much emotional support.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

Not sure this site will let me review the other two docs, who I was NOT happy with. But he was my last stop--I thought I would get a chance to even try with my own eggs, but I wasn't. Even with my DOR status, I had gotten pregnant 3 times on my own. I think he knew that despite being at the end of my emotional rope, that I really wanted to use my OEs despite my intense fear of another MC. He said, "he didn't want to put me through all of that" and that DE "was my best chance of a successful pregnancy." I don't know what could have happened, but we went with DE and our first is due in 2 weeks. Got lucky on shot #1. I will say for the very expensive money, if it doesn't work, you get it ALL back through their guarrantee program (6 shots). Dr. Mottla did genuinely care about me, I believe. I did not care for the other doctor and left the clinic the first time because of his demeanor.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

I'm not sure there is anything I would tell you about him specifically, only that the fertility road is exhausting, emotional, expensive, and really makes you question everything as a person and what kind of information you can trust. I think Dr. Mottla is completely aware of all this. In the end, I had to trust him. Had to trust somebody.

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

Dr. Mottla was the 3rd doc I saw. 2nd at Shady Grove. I did not like Dr. McKeeby (my first doc) and transferred up to Johns Hopkins. I did feel like a number there and had no real personal interaction. Dr. Mottla was my last stop and although I didn't like what I heard (and still don't totally believe the actual source of my issue was DOR), I am almost due with my first baby, through the use of DE and couldn't be happier.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

Because he would not let me use my own eggs (my AMH was less than 0.01, despite getting pregnant multiple times on my own), none of the treatments I had researched were used. My DE treatment was pretty basic with estrogen/progesterone shots after my cycle had lined up with the donor's. At Johns Hopkins, we were doing natural, medicated cycles using Femara and then the ovidril trigger shot. Only 2 of my 4 cycles cooperated. They had terrible communication up there and I was always confused by what they were telling me. They would have treated me with my OE, but by then the 2 hour round trip ride and the complete lack of communication had thoroughly exhausted me. Mottla felt that while I could have a miracle baby, that any egg my body produced would be far superior to any eggs they could get from me artificially.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Multiple, but ended with Penny)

My first nurse (can't remember her name) answered my endless questions (and I had a lot). She was always kind and helpful, returning calls immediately. Penny was my DE nurse. She was kind of an "all business" lady and by that time, I did not need as much emotional support.

Describe your experience with Shady Grove Fertility.

Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies. Johns Hopkins: So impersonal, not nice office, never saw the same doc twice. Much more cold hospital setting. JH is great if you have a rare illness (which I had and my care was great), but for fertility stuff, a specialized clinic is better.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

My insurance would have paid for 3 rounds of IVF with my own egg. But they wouldn't do it :( I used their most popular program: the 1:3 donor egg match (1 donor to three recipients). $30k for 6 cycles or all of your money back. We did get lucky on try #1.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 39

Treated 2014

Success w/ Doc No

IVF

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

Recurrent Pregnancy Loss

European

Income $100K - $199K

1st of 3 Docs

Doesn't Recommend

Neutral

Review of

I am still annoyed that I wasn't allowed to try even 1 cycle with my own eggs--maybe because people with DOR don't typically get pregnant as easily as I did...Dr. McKeeby could only say "well, something else must have gone wrong" and looked at my #s and just said, "you need to do donor egg." There was no further discussion about any other possible solution. I just felt like they were trying to sell me something that I didn't want and left for a 2nd opinion at another clinic.

If you don't like him [Dr Jeffrey McKeeby] , just move on to Mottla. It was night and day...SG is a very organized clinic, compared to the other one I went to. It's pretty, clean, relaxing, maybe because it is a for-profit organization. I felt known and the people were very friendly....Jackie was my first nurse at SG. I almost didn't want to change docs bc I was so attached to her.

How was your experience with Jeffrey McKeeby at Shady Grove Fertility?

I had a co-worker who had a rare uterine condition and he treated her for the 3 cycles that both of our insurances would have paid for. She really liked him and just described him as being "dorky". At a donor recipient support group, I also met another woman who also left SG because of McKeeby... so maybe he works for some people, but as I said, I ultimately left for a 2nd opinion at Johns Hopkins bc of this doctor. It took 4-5 months to see that doc and my numbers got way worse during that time period. I am still annoyed that I wasn't allowed to try even 1 cycle with my own eggs--maybe because people with DOR don't typically get pregnant as easily as I did.

What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?

If you don't like him, just move on to Mottla. It was night and day. Also, the fertility world is filled with all sorts of natural remedies that could "possibly work for you". This made me into an obsessed person who was trying to make the perfect egg of my own. That wasn't to be, at least this time around. Even Mottla said that miracle babies do exist, but we needed at least to get a jump start on baby #1, given our ages (now 41 and 45, due in 2 weeks with our DE baby on first cycle).

During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?

Miscarriage #3 was my first baby with a heartbeat that we knew of. At 12w, I found out that the chromosomally-normal M had passed away at 10w. Dr. McKeeby could only say "well, something else must have gone wrong" and looked at my #s and just said, "you need to do donor egg." There was no further discussion about any other possible solution. I just felt like they were trying to sell me something that I didn't want and left for a 2nd opinion at another clinic.

Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.

Never got that far with him. Was so thrown by his only saying to use a DE.

Describe your experience with the nursing staff at Shady Grove Fertility.

Jackie was my first nurse at SG. I almost didn't want to change docs bc I was so attached to her. She was fantastic at answering calls and all my questions, including about how to improve egg quality. SG is not "alternative" sort of clinic in terms of using/recommending supplements, etc. which may be both good and bad, depending on what sort of person you are.

Describe your experience with Shady Grove Fertility.

SG is a very organized clinic, compared to the other one I went to. It's pretty, clean, relaxing, maybe because it is a for-profit organization. I felt known and the people were very friendly.

Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.

Didn't get that far.

Doctor

Jeffrey McKeeby

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 29 - 30

Treated 2017 - 2018

Success w/ Doc No

2 IUI

Anovulation

Male Factor

PCOS

European

Income $100K - $199K

Nurse or HC Services

1st of 2 Docs

Doesn't Recommend

Review of

Use of clomid to treat annovulation [protocol with Dr. Chason]. Completed two failed IUIs without much change to protocol...I was only seen by Dr. Chason a few times. I saw a different doctor or nurse almost every time I had an appointment...My husband and I have multiple factors effecting our fertility. We should have never been counseled to start with IUI first. It should have been recommended to go straight to IVF. She provided conflicting protocols, at first saying femara would be best because of my PCOS but then having me on clomid. The few appointments we did see her for she was always late and by more than 10-15 minutes.

You’re going to be doing a lot of waiting [at Shady Grove Fertility-Annapolis]...[Nurses are] Cold. No empathy. Not very understanding of all the factors going into this. Not considerate about the amount of time off required for all appointments...I had to constantly be on top of them to get results and get meds ordered and get appointments scheduled. It was exhausting...$2000 for two rounds IUI. Even though monitoring was basically the same every day, I had varying costs in bills due to how the procedures were coded to my insurance.

How was your experience with Rebecca Chason at Shady Grove Fertility?

My husband and I have multiple factors effecting our fertility. We should have never been counseled to start with IUI first. It should have been recommended to go straight to IVF. She provided conflicting protocols, at first saying femara would be best because of my PCOS but then having me on clomid. The few appointments we did see her for she was always late and by more than 10-15 minutes.

What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?

You’re going to be doing a lot of waiting. Make sure you ask about the chance of each procedure being effective for your situation and why she thinks the protocol is the best course of action.

During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?

I was only seen by Dr. Chason a few times. I saw a different doctor or nurse almost every time I had an appointment.

Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.

Use of clomid to treat annovulation. Completed two failed IUIs without much change to protocol.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Lavy)

Cold. No empathy. Not very understanding of all the factors going into this. Not considerate about the amount of time off required for all appointments.

Describe your experience with Shady Grove Fertility.

Strength: there are many clinics to chose from, and have pretty flexible monitoring appointment slots. Weakness: you’re just a number. You’ll hardly ever see the same doctor twice. They’re not very friendly.

Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.

$2000 for two rounds IUI. Even though monitoring was basically the same every day, I had varying costs in bills due to how the procedures were coded to my insurance.

Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

NA.

What specific things went wrong at Shady Grove Fertility?

Failed to call in prescriptions to pharmacy
Failed to call with results
Provided conflicting information
Failed to consider drug intolerance

Describe the specific things that went wrong at Shady Grove Fertility.

I had to constantly be on top of them to get results and get meds ordered and get appointments scheduled. It was exhausting.

Doctor

Rebecca Chason

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 28 - 29

Treated 2017 - 2018

Success w/ Doc Yes

1 IVF

1 Embryo Freezing

Endometriosis

European

Income $100K - $199K

Engineer

Only Doc Seen

Strongly Recommends

Review of

Dr. Mottla was reassuring during the whole process and made decisions based on our specific needs. He was caring and understanding and we couldn't have asked for a better doctor. ... Dr. Mottla sent me to a surgeon to remove a large endometrioma before IVF. Right before the surgery he put me on lupron so the endometrima couldn't come back before IVF. After my 2 week recovery we jumped right into IVF.

Shady Grove sees a ton of patients. They were like a well oiled machine with girls coming in and out very quickly. The wait was never super long and I always was taken care of. Some of the staff is friendlier than others, but at least you didn't have to wait long. ... Jen [nurse] made sure I had all the answers along the way. I constantly emailed with questions and she made sure to get back to me ASAP.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

Dr. Mottla was reassuring during the whole process and made decisions based on our specific needs. He was caring and understanding and we couldn't have asked for a better doctor. Our nurse was part of the great experience we had.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

He will make sure you understand what is happening so don't be shy to ask questions

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

I broke down in tears in his office and he sat there for as long as I needed to compose myself and told me how he understood and this was a difficult process. When we got our positive pregnancy test he celebrated with us and was excited for us during our first ultrasound.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

Dr. Mottla sent me to a surgeon to remove a large endometrioma before IVF. Right before the surgery he put me on lupron so the endometrima couldn't come back before IVF. After my 2 week recovery we jumped right into IVF.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jen Lavy)

Jen made sure I had all the answers along the way. I constantly emailed with questions and she made sure to get back to me ASAP.

Describe your experience with Shady Grove Fertility.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

I had to hit my out of pocket max for insurance but then the rest was covered by insurance.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 27

Treated 2018

Success w/ Doc Yes

1 IUI

PCOS

European

Native American

Income $0 - $49K

Only Doc Seen

Strongly Recommends

Review of

[Dr. Mottla was] Very kind, very helpful, and very thorough at our first appointment. Although I did not see him often, he was available for our nurse and answered questions promptly. He was not there for our IUI which was surprising...You won’t see him much, but trust that he is behind all of the big choices and he trusts his staff...Letrozole, gonal f, ovidrel iui was the initial treatment plan. We ended up doing a cyst aspiration and no gonal F but two rounds of letrozole.

The staff [at Shady Grove Fertility] is so friendly, they listen to me, and answer every question with patience. They act like they know me...[nurses are] So friendly, so patient. She answered every question I ever had. There for me during the hard moments when we had to delay...At HSG test they messed up the way my appointment was scheduled and didn’t have it pre-authorized. They handled it beautifully, if I hadn’t been listening hard I wouldn’t have ever known there was ever an issue. They ended up eating the charge because my insurance denied the claim.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

Very kind, very helpful, and very thorough at our first appointment. Although I did not see him often, he was available for our nurse and answered questions promptly. He was not there for our IUI which was surprising.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

You won’t see him much, but trust that he is behind all of the big choices and he trusts his staff

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

The staff is so friendly, they listen to me, and answer every question with patience. They act like they know me.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

Letrozole, gonal f, ovidrel iui was the initial treatment plan. We ended up doing a cyst aspiration and no gonal F but two rounds of letrozole.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dana)

So friendly, so patient. She answered every question I ever had. There for me during the hard moments when we had to delay.

Describe your experience with Shady Grove Fertility.

Very friendly. They do tend to talk about their children or babies that come to visit frequently which can be difficult to listen to while you’re waiting for an ultrasound. However they work with my schedule and they talk to me while doing blood work and make you forget what you’re there for.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

Covered by insurance

What specific things went wrong at Shady Grove Fertility?

Lost appointments

Describe the specific things that went wrong at Shady Grove Fertility.

At HSG test they messed up the way my appointment was scheduled and didn’t have it pre-authorized. They handled it beautifully, if I hadn’t been listening hard I wouldn’t have ever known there was ever an issue. They ended up eating the charge because my insurance denied the claim.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 36

Treated 2017

Success w/ Doc No

1 IVF

1 Egg Freezing

Other

European

Income $100K - $199K

Only Doc Seen

Doesn't Recommend

Review of

He has a pleasant personality but as far as feeling like an important patient we felt like just another couple. We had and still have many unanswered questions and no baby. My protocol was wrong for me and never adjusted...My protocol remained the same as anyone else’s even though I was showing clear signs of hyper stimulation. Despite my questions I was shook off and told to continue as prescribed

Customer service [at Shady Grove] is good...Billing needs to be easier to access and understand...Nurses and doctors need to listen up when a patient says something is wrong...It’s not a horrible place...Overall we all have the same end goal. We just need to get there together with more communication and a better understanding of what’s right for many isn’t always right for one...She [nurse] was very good about responding and answering questions.

How was your experience with Jeffrey McKeeby at Shady Grove Fertility?

What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?

Ask questions and remind him that you are a person who is very important to someone not just another face in a practice. If you feel that something is wrong press the issue until you are satisfied with the answer.

During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?

My protocol remained the same as anyone else’s even though I was showing clear signs of hyper stimulation. Despite my questions I was shook off and told to continue as prescribed As if my health and well being were less important than the money they were making. Sitting in the waiting room watching people come and go like a machine really set in how much money is involved in the process for each patient.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie)

She was very good about responding and answering questions.

Describe your experience with Shady Grove Fertility.

Customer service is good Billing needs to be easier to access and understand Nurses and doctors need to listen up when a patient says something is wrong. It’s not a horrible place. Overall we all have the same end goal. We just need to get there together with more communication and a better understanding of what’s right for many isn’t always right for one.

Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.

Out of pocket we have spent over $20,000.

Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

While he was reluctant to transfer 2 embryos he still supported it.

Doctor

Jeffrey McKeeby

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 36 - 37

Treated 2015 - 2016

Success w/ Doc Yes

5 IVF

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

European

Black or African-American

Income $500K

Lawyer

2nd of 3 Docs

Strongly Recommends

Review of

Dr. Mottla is able to communicate effectively and show compassion. I had a lot of confidence in his recommendations. He monitors all of his patients even though one may not necessarily see him at every appointment...For my first transfer with Donor Eggs, Dr. suggested eSet. My husband agreed with Dr., although I wanted to transfer two. On second transfer, we transferred two embryos and conceived twins.

The clinic runs like a well-oiled machine, which made me feel very comfortable. The only downside is that all procedures take place in the Rockville office.... I traveled across the country to be treated by Dr. Mottla, based on a friend’s recommendation and SGFC’s reasonable picing and shared-risk program.... Frozen Donor eggs with Shared Risk Plan: $40,000...my experience at Shady Grove was completely different from the first clinic I uses.

How was your experience with Gilbert Mottla at Shady Grove Fertility?

Dr. Mottla is able to communicate effectively and show compassion. I had a lot of confidence in his recommendations. He monitors all of his patients even though one may not necessarily see him at every appointment. I traveled across the country to be treated by Dr. Mottla, based on a friend’s recommendation and SGFC’s reasonable picing and shared-risk program.

What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?

You can trust him. He takes his job very seriously.

During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?

He provided personalized attention and compassion.

Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.

I don’t recall the specific protocols. They were different for every cycle and tailored specifically to me.

Describe your experience with Shady Grove Fertility.

The clinic runs like a well-oiled machine, which made me feel very comfortable. The only downside is that all procedures take place in the Rockville office, which was a bit of a trek for me. I experienced a cycle at another clinic on the West Coast—my experience at Shady Grove was completely different from the first clinic I uses.

Describe your experience with your monitoring appointments at Shady Grove Fertility.

I used outside monitoring with a RE on the West Coast. I scheduled these appointments easily with the dr.’s medical assistant. They were happy to monitor me because I was paying cash for each monitoring appointment.

Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.

Several cycles: Multi-cycle IVF plan (ie one price included 2 cycles): $17,500 (not including any medication) Frozen Donor eggs with Shared Risk Plan: $40,000

Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

For my first transfer with Donor Eggs, Dr. suggested eSet. My husband agreed with Dr., although I wanted to transfer two. On second transfer, we transferred two embryos and conceived twins.

Doctor

Gilbert Mottla

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 30

Treated 2016

Success w/ Doc Yes

1 IUI

1 IVF

Diminished Ovarian Reserve

Male Factor

Poor Egg Quality

European

Native American

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Review of

He’s amazing. He took the time to talk to us about all the risks of transferring more than one blast. He was kind but was straight to the point about everything. I Highly recommend him...I owe everything to Dr.McKeeby and his staff, they were all amazing and kind....He reassured me that my husband and I would get pregnant with the numbers we had...They’re all about building personal relationships with the patients during such a sensitive time. The made me feel loved and thoroughly cared for.

I loved them. The iui portion made me feel like cattle being pushed through but other than that Shady Grove is the best! Beth and McKeeby were a great time. The other staff and doctors were great and I got to know them, too. They’re all about building personal relationships with the patients during such a sensitive time. The made me feel loved and thoroughly cared for...She [RN] was amazing. She became a therapist during that time. She’s so sweet and caring.

How was your experience with Jeffrey McKeeby at Shady Grove Fertility?

He’s amazing. He took the time to talk to us about all the risks of transferring more than one blast. He was kind but was straight to the point about everything. I Highly recommend him. He reassured me that my husband and I would get pregnant with the numbers we had and we did the first time we did Ivf! I owe everything to Dr.McKeeby and his staff, they were all amazing and kind. I don’t know what else to say so I’m just going to type until I hit the minimum word requirements. You do know I have one year old twins and I don’t have time for this long ass survey...

What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?

Relax because you’re in good hands.

During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?

They truly cared and when I brought my twins in when they were born the entire staff talked to me like they saw me yesterday.

Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.

I don’t recall.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Beth Basil )

She was amazing. She became a therapist during that time. She’s so sweet and caring.

Describe your experience with Shady Grove Fertility.

Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.

2k I had infertility insurance

Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

He warned me. I didn’t listen.

Doctor

Jeffrey McKeeby

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 26 - 28

Treated 2012 - 2014

Success w/ Doc Yes

7 IUI

1 IVF

1 Egg Freezing

1 Embryo Freezing

PCOS

Other

Income $100K - $199K

Marketer or PR

Only Doc Seen

LGBTQ

Strongly Recommends

Review of

Dr.McKeeby has a great sense of humor...very professional with amazing bed side manner that treats his patients with amazing care. He goes out of his way to answer questions and made sure my husband and I were comfortable...I was diagnosed with PCOS and we started with doing clomid, injectables and IUIs but eventually conceived on our second round of IVF. He advocated for IVF since I was successfully pregnant on our first IUI but had a miscarriage.

Stacy [nurse at Shady Grove] was amazing, I could call and speak with her whenever I needed. She kept me organized because there is a lot of information and kept me in the loop...Monitoring appointments were set for specific times in morning everyday...This clinic has so much compassion for the patients. They felt like family and always made sure to be understanding. The office is very nice and clean, comfortable and uplifting environment

How was your experience with Jeffrey McKeeby at Shady Grove Fertility?

Dr.McKeeby is very pro-active with his treatment plan and has ability to understand what you are willing to go through and make the plan fit your needs. He made us feel relieved that there was hope and thoroughly explained all avenues

What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?

Dr.McKeeby has a great sense of humor and he knows what he is talking about. I would advise to listen to his treatment plan and go forth with whatever he suggests

During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?

Dr.McKeeby is very professional with amazing bed side manner that treats his patients with amazing care. He goes out of his way to answer questions and made sure my husband and I were comfortable

Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.

I was diagnosed with PCOS and we started with doing clomid, injectables and IUIs but eventually conceived on our second round of IVF. He advocated for IVF since I was successfully pregnant on our first IUI but had a miscarriage.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stacy)

Stacy was amazing, I could call and speak with her whenever I needed. She kept me organized because there is a lot of information and kept me in the loop

Describe your experience with Shady Grove Fertility.

This clinic has so much compassion for the patients. They felt like family and always made sure to be understanding. The office is very nice and clean, comfortable and uplifting environment

Describe your experience with your monitoring appointments at Shady Grove Fertility.

Monitoring appointments were set for specific times in morning everyday. Other than living 2 hours away they are very convenient and did not wait long at all

Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.

I had insurance but added a secondary once we realized the bills were stacking up. My insurance covered 80% which is great

Doctor

Jeffrey McKeeby

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 27

Treated 2019

Success w/ Doc Yes

Male Factor

Other

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Doesn't Recommend

Neutral

Review of

[Dr. Jeffrey McKeeby] had a strong preference on elective single embryo transfer and did not explain in detail why...Sometimes I felt rushed and didn't completely understand his explanations...Our visits were only 10-15 minutes that felt rushed. He was not very compassionate or caring about our diagnosis and how that effected us. He did not care to ask what we wanted or how we felt. Always confused leaving his office, never confident in the plan he had chosen for us.

[The nurse at Shady Grove Fertility was] Caring, very helpful but always felt like she was too busy for me...The billing department is always behind. The front desk ladies are always very nice and helpful. The phlebotomists in the office are always wonderful, I never have any problems getting blood and its always painless!! The sonogram techs are very comforting and helpful...My doctor had a strong preference on elective single embryo transfer and did not explain in detail why.

How was your experience with Jeffrey McKeeby at Shady Grove Fertility?

Very nice doctor but he did not take enough time explaining procedures or our next steps. Our visits were only 10-15 minutes that felt rushed. He was not very compassionate or caring about our diagnosis and how that effected us. He did not care to ask what we wanted or how we felt. Always confused leaving his office, never confident in the plan he had chosen for us.

What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?

I would not recommend Dr. McKeeby if you are looking for a doctor who is compassionate or willing to give you the extra time to explain further or answer questions and concerns.

During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?

Sometimes I felt rushed and didn't completely understand his explanations.

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie)

Caring, very helpful but always felt like she was too busy for me.

Describe your experience with Shady Grove Fertility.

The billing department is always behind. The front desk ladies are always very nice and helpful. The phlebotomists in the office are always wonderful, I never have any problems getting blood and its always painless!! The sonogram techs are very comforting and helpful.

Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.

19,500

Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

My doctor had a strong preference on elective single embryo transfer and did not explain in detail why.

Doctor

Jeffrey McKeeby

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Age 33 - 34

Treated 2017 - 2018

Success w/ Doc ?

IUI

Donor Sperm

Male Factor

Uterine Fibroids

European

Black or African-American

Native American

Income $50K - $99K

Only Doc Seen

Neutral

Strongly Recommends

Review of

My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward....She always listens to our concerns, reviews updated documentation before our discussions and provides detailed responses during consultations.

Scheduling is easy. The staff [at Shady Grove] are friendly and sweet. The lab nurses are wonderful and understanding (I have a needle phobia). I'm not a fan of Ms. Trumble; she performed my SSG. She started talking about IVF as if we had already chosen it, which we hadn't. She was a bit aggressive performing the procedure, which resulted in days of symptoms for me afterwards. I never want her near my vagina ever again.

How was your experience with Rebecca Chason at Shady Grove Fertility?

What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?

Come with all your questions, and she'll do her best to answer every single one.

During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?

She always listens to our concerns, reviews updated documentation before our discussions and provides detailed responses during consultations.

Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.

We just decided to try IUI, and our first will be in Oct 2018. I will have repeat testing to determine if the cycle will be unmedicated or medicated.

Describe your experience with Shady Grove Fertility.

Scheduling is easy. The staff are friendly and sweet. The lab nurses are wonderful and understanding (I have a needle phobia). I'm not a fan of Ms. Trumble; she performed my SSG. She started talking about IVF as if we had already chosen it, which we hadn't. She was a bit aggressive performing the procedure, which resulted in days of symptoms for me afterwards. I never want her near my vagina ever again.

Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.

We have great coverage and only pay copays. We will pay our deductible for the IUI.

Doctor

Rebecca Chason

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Eric Levens Shady Grove Fertility

Age 25

Treated 2018

Success w/ Doc Yes

IVF

Donor Eggs

Poor Egg Quality

Latinx

Other

Income $50K - $99K

2nd of 2 Docs

Strongly Recommends

Review of

He [Dr. Levens] took his time to know Me and my husband first then proceed to talk about the treatment options. He was really understanding and caring...He takes his time to know you and your partner first before even getting to the medical treatment. His understanding and takes his time explaining everything and answers any questions you have about the treatment. He will call you if you can’t make it to your appointment and keep in touch with you through out the process.

Great place to feel like they [Shady Grove] are there for you and always go above and beyond to make sure you are getting the best options and treatment. Appointments are always available when you need them even on weekends. The staff is really nice and always happy to help...They are all amazing people and that you like family....He [Dr. Levens] took his time to know Me and my husband first then proceed to talk about the treatment options

How was your experience with Eric Levens at Shady Grove Fertility?

He takes his time to know you and your partner first before even getting to the medical treatment. His understanding and takes his time explaining everything and answers any questions you have about the treatment. He will call you if you can’t make it to your appointment and keep in touch with you through out the process.

What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?

Aslways ask questions and never hold back

During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?

He took his time to know Me and my husband first then proceed to talk about the treatment options. He was really understanding and caring

Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.

He started me with estrogen patch and provera pills. Soon I will start the progesterone shots

Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Bonsita seabrooks)

They are all amazing people and that you like family.

Describe your experience with Shady Grove Fertility.

Great place to feel like they are there for you and always go above and beyond to make sure you are getting the best options and treatment. Appointments are always available when you need them even on weekends. The staff is really nice and always happy to help

Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.

Currently waiting but it will be around 30k

Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.

He suggested that i would only transfer one embryo because of my small size

Doctor

Eric Levens

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Shady Grove Fertility

Annapolis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources