Shady Grove Fertility

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington , 22201 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
112 Parsons Park Drive
Brandon, FL 33511
813-321-0146
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Ferericksburg
1101 Sam Perry Boulevard
Ferericksburg, VA 22401
888-761-1967
Frederick
165 Thomas Johnson Dr., Ste. F
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Richmond
1602 Skipwith Road
Richmond, VA 23229
804-495-2594
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
8001 Kennett St
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-379-9000
Tampa
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
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On a scale from 0-10, how likely are you to recommend Shady Grove Fertility to a friend?
Strongly recommend: 67%Neutral: 21%Don't recommend: 12%8.6
334 assessments
  • 67% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 12% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
7,199
Annual Cycles National Avg.
344
334 assessments
10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Treatment
9 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
We were hoping for 8 eggs but only got 4 [at Shady Grove Fertility]. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal...Shawn [nurse] has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
+ Read more
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove is massive and I worried I'd be just a number with them. It's not the case. The entire staff is compassionate, helpful and caring. I also believe their size allows them to be cutting edge and have vast experience and expertise. Nothing seems to surprise them - probably because they see it all. I also love that they have a Wellness Center onsite with acupuncture! I participate in the Shared Risk program which gives me peace of mind. It's a wonderful option and is not something I've seen available at many other places. An exception to my high praise is the billing department. To be clear, I don't mean the financial counselors - April Jackson was wonderful. The billing department is unresponsive and challenging to work with. I had a really bad experience with them working with my insurance that caused me a lot of added heartache I didn't need. I mentioned this to my nurse, Shawn, and financial counselor, April, and they helped me escalate it to a senior person on the team to help get resolution.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien is the second doctor I've worked with. With the first, I felt like a number. I was worried that might be the case at Shady Grove as well given the size of the clinic. It couldn't be more untrue! I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should. She is innovative and unflappable. She always has a solve to help us get past the hurdle. I truly believe she wants me to be pregnant almost as badly as I do. Her belief in me and in our cause helps keep me going when I struggle to believe it myself. She's straight forward, honest, caring and persistent. With her on my side, I have hope that this will work. (And now I'm crying!)
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shawn Thompson)
All of the nurses at Shady Grove are fantastic. Shawn has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I gush about Dr. O'Brien every chance I get - and I don't have a baby yet! She's a wonderful doctor. She's generous with her time and knowledge, she's innovative and persistent. She's also very honest and open with sharing her thought process. She advocates for her patients. On many occasions, I've been in for monitoring and end up getting a surprise visit. When my first retrieval attempt canceled, she came in and told me herself - and helped me feel ok about it. The next time around, I saw her in the hall and she pulled up my results to review them with me in real-time. She's taken time out of her day to call me to discuss next steps (answering all of my questions for 20+ minutes!) and never makes me feel like I'm not important. She's even emailed me with updates or to let me know she'd call at a certain time. I feel so lucky to have found her!
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Don't be afraid to ask questions - she'll answer thoughtfully and thoroughly! She is very transparent so that does mean she shares a lot of information and detail. The first time I spoke with her (phone consult) it was a little overwhelming but now that I know her and her style, I greatly appreciate that.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
Retrieval attempt 1 - microflare. I took microdose Lupron for several days and then added in Gonal-F and Menopur. With only three follicles leading, she decided to cancel because she felt my ovaries could do better. Retrieval 1 - estrogen priming. This started with estrogen patches for several days. I added other meds later (forget the details!) and then Gonal-F and Menopur. The doses were pretty high, especially of Menopur. Towards the end I was taking 5 vials! Also added in Cetrotide to help extend the cycle and allow more follicles to grow. I ultimately had 6 retrieved, 4 mature. Retrieval 2- microflare - after the first cancellation on this protocol, she lowered the microdose lupron dose to ensure my follicles didn't grow too fast. This also allowed for lower doses of Gonal-F and Menopur. We were hoping for 8 eggs but only got 4. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
The majority of my first IVF cycle (actual procedure) was covered by my insurance. Dr. O'Brien did a lot to help ensure I was able to maximize that. Now I am doing Shared Risk which is EXPENSIVE - but it's worth it for the peace of mind. If you qualify, it's a great option if there's a likelihood that you'll have to do multiple retrievals and transfers.
10
Doctor
Jeanne O'Brien
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jeanne O'Brien at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
+ Read more
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Describe your experience with Shady Grove Fertility.
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie )
Carrie is sweet, knowledgeable and typically available. She is our main POC and translates/communicates all information about our protocol. She has endless patience and is a treasure trove of information. She seems to always act on our behalf and has been a true reliable source of comfort and data. For monitoring, we see a revolving door of nurses and other medical staff. They are all nice, some more helpful than others, but haven't been dissatisfied with any. Just know that you really never have a singular person your dealing with on any given day, except our main nurse.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way and he is extremely knowledgeable. He is also a leader in a large practice. If you you are looking for a straight shooter with a strong research background, he is your guy.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Don't be afraid to push back and ask questions. He is flexible and understanding but because he is a bit intimidating it can be a bit hard. But I think he respects and appreciates when you are your own advocate.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
First cycle (fresh) : Vivelle patch, then Cetrotide injection, then pre eval, initial Dosing: 300 IU Gonal-F and 150 IU Menopur (2 vials), monitored follicles and finished with HCG Trigger injection. Retrevial two days later (7 eggs--&gt; 2 embryos) and then 5 day transfer of 1 fresh and froze the other. Estradiol/Estrace and endrometrin during TWW. Negative preg test. Second cycle(ERA and FET): Estradiol/Estrace 2mg tablets 3 times a day, then lining check, then Progesterone in Oil 1 ml every third day, then 2 endometrin inserts 2x a day. ERA test showed late stage receptivity so timing of oil shots was shifted by 12 hours. Transfered 1 week ago and waiting for preg test.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
In total for the fresch cycle, including meds, with 50% insurance we initially paid about $6000 for the first cycle. We were later reimbursed some of it due to a higher payout of the insurance. For the ERA and FET we paid I think around $2000 including meds with insurance.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Strongly recommended against multiple transfers.
8
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
IVF meds- $5000 IVF treatment- $30,000 IUI- $900 [at Shady Grove Fertility]...It is a little slow and hard to get someone on the phone. However they do a great job managing all aspects of the process. I personally think their business office is amazing as they do all that they can to try and help you figure out the best way to pay for everything...Dr Tidey’s lead nurse provides all of the compassion and love that Tidey cannot. She is amazing and makes you feel so calm, supported and taken care of. The whole staff is amazing but our nurse knew our name, knew what was going on and always knew the best way to care for us based on the visit. As for the coordination she was also amazing. She is the perfect blend between Tidey and his nursing staff. She is calm, steady, compassionate but also firm and educational. She has to go over all of the information and patiently answers all questions and does an amazing job holding your hand while also making you feel like you’ve got it and you can do it!
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
Describe your experience with Shady Grove Fertility.
It is a little slow and hard to get someone on the phone. However they do a great job managing all aspects of the process. I personally think their business office is amazing as they do all that they can to try and help you figure out the best way to pay for everything.
During treatment, were you treated like a number or a human with Geof Tidey at Shady Grove Fertility?
He is very matter of fact so while you are very much treated like a human he is incredibly detached in the way he speaks to you. You aren’t a number, everything is tailored to you and he’s very well versed on your case but it’s going to be very clinical.
Describe your experience with your nurse at Shady Grove Fertility.
Dr Tidey’s lead nurse provides all of the compassion and love that Tidey cannot. She is amazing and makes you feel so calm, supported and taken care of. The whole staff is amazing but our nurse knew our name, knew what was going on and always knew the best way to care for us based on the visit. As for the coordination she was also amazing. She is the perfect blend between Tidey and his nursing staff. She is calm, steady, compassionate but also firm and educational. She has to go over all of the information and patiently answers all questions and does an amazing job holding your hand while also making you feel like you’ve got it and you can do it!
How was your experience with Geof Tidey at Shady Grove Fertility?
Dr Tidey has an awkward bedside manner. He is a little socially awkward and more comfortable talking about the process and the procedure than he is making small talk and putting you at ease. He is very throughout and puts so much care into every decision and suggestion he makes. He puts his patients safety first and is very direct about what your options are. He doesn’t sugar coat the options and is very direct when making his suggestions about your car. He does a great job balancing your right and need as a patient to make your own decisions with not allowing you to spend too much time wasting money and time doing expensive treatments that aren’t going to work. In a truly emotionally overwhelming moment his direct and balanced insight and medical treatment is exactly what I needed.
What's one piece of advice would you give a prospective patient of Geof Tidey at Shady Grove Fertility?
Be prepared with your questions because he’s not going to over explain things unless asked. He will explain everything but he’s not “chatty” so it will be direct and brief.
Describe the protocols Geof Tidey used in your cycles at Shady Grove Fertility and their degree of success.
I came in with unexplained infertility and so he had us try colomid and timed intercourse. After doing that for 3 cycles he told us that it was time to move along. He said we could keep trying but didn’t want us to spend all of our money and emotional currency on a potentially dead end treatment. We did 3 IUIs and none of them worked. I was on the fence about a 4th round and Tidey told me it would be a waste but he didn’t stop me and ultimately allowed me the choice. Ultimately I agreed with him that IVF was the best option. It was so hard for me to hear but he clearly explained to me while it made the lost sense. He suggested that we do both genetic testing and ICIS given my history of miscarriage. We ended up determining that I had bad egg quality and so out of 18 eggs retrieved 3 made it and only 1 was viable. We implanted that one and gave birth 9 months later.
Describe the costs associated with your care under Geof Tidey at Shady Grove Fertility.
IVF meds- $5000 IVF treatment- $30,000 IUI- $900
Describe Geof Tidey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He doesn’t suggest multiple transfers the first time around. He has concerns about the health of the mother. Said he would honor our decision but wasn’t excited about multiple embryo transfer.
8
Doctor
Geof Tidey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Stony Point
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29
Treated
2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
I never had anything but a kind interaction with everyone who worked there [Shady Grove Fertility-Rockville] and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time)...She [nurse] was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for.
+ Read more
Age
29
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility knows what it is doing. I am sure they churn out patient after patient every day. To some people this may make you feel like you’re just a number to them but for me it was a comfort because it meant they knew what they were doing. I never had anything but a kind interaction with everyone who worked there and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time).
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very matter of fact about treatment and odds but was a kind person which is exactly what I was looking for. I wanted information that was not sugarcoated.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
When we met our nurse, Dew, I have to say that we were underwhelmed. She was very matter of fact without, it seemed, much emotion or compassion. However, I am so glad we gave her a chance because she ended up being a great advocate for us. She was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for. Dew really made this journey easy for us and I hope she is able to do the same for many more people hoping to conceive.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was a great doctor to have for pcos and male factor infertility. He gave us both things to work on for about six months before retesting my husbands semen to see if we could improve our odds without further treatment. When that wasn’t the case, we moved forward with IUI and ultimately IVF when it became clear that we needed to do ICSI. He was very matter of fact about odds, treatment and protocol. He adjusted as necessary during cycles and had a kind bedside manner before and after our egg retrieval. We had a successful pregnancy on our first frozen transfer and we plan to transfer our remaining embryo this year. If that does not work we will not hesitate to use Dr. Chang for another round of ivf to have our second baby.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Ask a lot of questions at your consultations and appointments. He will answer everything thoughtfully.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Clomid for one IUI cycle (adding extra days of Clomid for further follicle development) with ovidrel trigger (negative pregnancy test) , Letrozole for one IUI with ovidrel trigger (negative pregnancy test- male factor), IVF cycle with menopur, final-f, endometrin and a lupron trigger. 20 eggs retrieved, 16 mature, 9 fertilized, 2 made it to blast. 1 fresh embryo transfer resulting in live birth, 1 embryo frozen.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
We are very lucky to have good insurance so our coverage was excellent. We mostly paid copays and for some of our medications. Many of the tests were not considered “fertility” and fell under regular insurance coverage so they didn’t eat into our fertility coverage.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He strongly suggested single embryo transfer due to risk to mother and child with a multiple pregnancy, no added odds of getting pregnant if you transfer multiple and also due to our non-advances ages.
10
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
8
Jenna [nurse at Shady Grove Fertility-Bel Air] was very friendly and compassionate. She would call and explain things to me and answer any questions I had. We did have some times when we were playing phone tag and I had a little difficulty getting in touch with her...It took a while for the initial consult though. The nurses and staff were friendly and seemed knowledgeable regarding their jobs. There was a little miscommunication when I became an outside monitoring patient and they had trouble figuring out where my results were and where they were going.
+ Read more
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
8
Describe your experience with Shady Grove Fertility.
The clinic is definitely busy, but they were able to schedule my follow-up appointments in a timely manner. It took a while for the initial consult though. The nurses and staff were friendly and seemed knowledgeable regarding their jobs. There was a little miscommunication when I became an outside monitoring patient and they had trouble figuring out where my results were and where they were going.
During treatment, were you treated like a number or a human with Eugene Katz at Shady Grove Fertility?
Dr. Katz was friendly and talked to me like a real person.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenna)
Jenna was very friendly and compassionate. She would call and explain things to me and answer any questions I had. We did have some times when we were playing phone tag and I had a little difficulty getting in touch with her.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
How was your experience with Eugene Katz at Shady Grove Fertility?
Dr. Katz was friendly and explained things well. He did seem kind of rushed at times. He did seem to want what was best for me, and was not worried about if I would stay a full patient with his clinic.
What's one piece of advice would you give a prospective patient of Eugene Katz at Shady Grove Fertility?
He has an accent and talks kind of fast, so if you don't understand, ask him to repeat himself.
Describe the protocols Eugene Katz used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Katz was helping me determine if we should move our embryos to his clinic in Maryland or keep them in KC and just do outside monitoring with Shady Grove. He explained the pros and cons well, and genuinely seemed to want what was best for me. We ended up keeping our embryos in KC and performing an ERA test and doing outside monitoring with Dr. Katz. During the ERA test, he had me on oral estrogen 3x/day and then progesterone in oil for 6 days prior to the biopsy. The test results were that my lining was normal receptive 6 days after beginning the progesterone.
Describe the costs associated with your care under Eugene Katz at Shady Grove Fertility.
Consultation was covered under my insurance. The ERA test/biopsy was $595. My ultrasound appointment as an outside patient were $295 (which was quite a bit more than the $187 my clinic in KC said they charge).
Describe Eugene Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA
7
Doctor
Eugene Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Bel Air
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
4
The clinic [Shady Grove Fertility-Rockville] for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office...It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
+ Read more
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
4
Describe your experience with Shady Grove Fertility.
The clinic for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
Describe your experience with your nurse at Shady Grove Fertility.
The first nurse I had was very good (Helanie). However, she left the location and after she was left, the nurse I got was random. Once Helanie left, the nursing experience went down. The replacement did not take time to know my situation or where I was in the process.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
I had one office visit with Dr. S and one telephone visit. Each time, it ended with me in tears. It was mostly because of his lack of compassion...if you need that from your fertility doctor, you will not get that from him. My husband was ok with his bluntness and lack of bedside manner, but it just elevated my already sensitive feelings. He made me feel worse than what I was already feeling due to my problems with infertility. He is also quick to jump to IVF which was also a problem for me. He never gave me a diagnosis which also troubled me since he was so quick to “prescribe” IVF. I can’t say it was anything I liked about him because I only had 2 visits with him. And those 2 visits were not pleasant. Nurses and other doctors completed my IUIs and I’m only allowed to communicate with him through his nurse. The nurses are not much better and blow off my questions I asked about non-invasive treatment options.
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Don’t look for compassion...he is very blunt. So if you need that compassion, you will not get it from him.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Dr. S ordered the “regular” initial treatments for us. Without having a diagnosis for our infertility. He suggested 3 rounds of IUI with Clomid. After the 1 failed IUI with Clomid, when I went for the 2nd IUI, I had developed cysts (detectable via ultrasound). He then advised I skip that cycle and try another IUI cycle the following month. Since I don’t have any fertility diagnosis, I didn’t want to keep taking Clomid since my body was not reacting positively to it, so I asked him if I could do an non-medicated IUI. He complied and I did a 2 and 3rd cycle of non-medicated IUIs. Both failed and the of course the next treatment option recommended is IVF. Instead of trying to figure out what our issue is or at least taking the time to rule out issues, IVF is suggested. I just think it would be wise to attempt to find our issue so the IVF has a chance of being successful. I realize someone couples have unexplained fertility, but that means due diligence was given to find a diagnosis. I’m so confused how they would continue treatment on me not ever attempting to see if they can find my issue.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
My insurance paid 50% and I would have to pay the other 50% at the end of each visit.
2
Doctor
Arthur Sagoskin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor
8
The Virginia Fertility Associates merged with Shady Grove Fertility in Jan 2019. We have notices a huge change for the worst since the change. My phone calls I have been put on hold much more often and much longer. I waited over an hour and a half to be seen for an appointment that I had had scheduled for over a week. Thankfully I did not have to return to work afterwards or I would have had to leave and wait another cycle to return for this specific appointment.
+ Read more
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor
8
Describe your experience with Shady Grove Fertility.
The Virginia Fertility Associates merged with Shady Grove Fertility in Jan 2019. We have notices a huge change for the worst since the change. My phone calls I have been put on hold much more often and much longer. I waited over an hour and a half to be seen for an appointment that I had had scheduled for over a week. Thankfully I did not have to return to work afterwards or I would have had to leave and wait another cycle to return for this specific appointment. It has also taken 3-4 weeks to get a copy of our receipts to submit to FSA which prior to 2019 we could get in a week or two. With Shady Grove taking over, I now feel like a number and not a human in regards to the clinic. If we didn't have the rapport with Dr Steingold we would switch to VCU's fertility clinic.
During treatment, were you treated like a number or a human with Kenneth Steingold at Shady Grove Fertility?
Our initial consultation was over a hour long. A lot more thorough and helpful than I ever anticipated. I know he has many patients on his caseload but at he then beginning gf each appointment he reviews my chart and remembers exactly where we left off. Dr Steingold always takes the time to ensure we have understanding of our plan of care, answers questions and he and is team returns phone messages in a timely manner. I have never felt rushed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Deb and Bridgit)
Dr. Steingold's nursing team is outstanding!!! I know they are super busy during the day. I am a nightmare patient because I can't answer my cell phone during the day at work. They always returned calls within a few hours of leaving a message. They were very helpful, supportive and compassionate with our previous procedures and ongoing care.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
How was your experience with Kenneth Steingold at Shady Grove Fertility?
Dr. Steingold has been an excellent source of knowledge and support in a very difficult time for our family. He is always professional however very personable and compassionate. My husband and I feel he truly wants us to succeed in our journey to parenthood with the least invasive options.
What's one piece of advice would you give a prospective patient of Kenneth Steingold at Shady Grove Fertility?
Not necessarily Dr Steingold but all fertility patient's, be forthcoming with your personal goals, timeline and plan of care up front and through out the process.
Describe the protocols Kenneth Steingold used in your cycles at Shady Grove Fertility and their degree of success.
I have done two IUIs. Each with 2.5 letrozole for a few days at the beginning of my cycle. The first cycle the initial vaginal ultrasound was completed during my period. In the second cycle the vaginal ultrasound was completed mid cycle as monitoring to plan the date of the IUI. Both IUIs I used an OTC ovulation kit and called in the clinic after I received a peak test. With first IUI I had costochondritis and odd swelling of my leg calf. My PCP worked me up for these. Assumed they were from affects of letrozole as I had no other changes in meds or lifestyle. Both issued resolved. No issues with second IUI. After two unsuccessful IUIs I had an HSG. Preparing for third IUI now.
Describe the costs associated with your care under Kenneth Steingold at Shady Grove Fertility.
Consultation: was covered by insurance- copay $30 Monitoring Ultrasounds: covered by insurance co pay $30, bill ~$40 IUI: Sperm wash- $200, IUI- $300 HSG: covered by insurance ~$80 Letrozole: Covered by insurance first cycle .28 cents, second cycle $1.25
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Stony Point
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
37
Treated
2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
8
The clinic does feel like a factory.... Shady grove has good results and Dr Levens is a good doctor so I am willing to deal with being a number in the system of the larger operation if it gets us closer to our goal and I continue to speak up for myself.... The first nurse seemed unavailable and annoyed with my questions and follow-up. At one point when the lab did not run all of my tests and I needed to go back, my nurse would not rerun the script for the tests I needed
+ Read more
Age
37
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
8
Describe your experience with Shady Grove Fertility.
The clinic does feel like a factory. At the smaller clinic I went to for the first cycle it was more intimate and everyone knew you. You could reach out to a number of different people if anything went wrong or you had questions. And some of the staff had experienced fertility treatments themselves so they spoke to you in a way that was healing and understanding. Shady grove has good results and Dr Levens is a good doctor so I am willing to deal with being a number in the system of the larger operation if it gets us closer to our goal and I continue to speak up for myself.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr Leven's was very empathetic toward my husband and I and was always there when it was important. He counseled us during a traumatic early loss which required methotrexate to resolve. I did, however, feel that the larger Shady Grove operation made me feel more like a number than a human compared to my previous clinic. But Dr Levens made it worth staying.
Describe your experience with your nurse at Shady Grove Fertility.
We had two nurses. The first nurse seemed unavailable and annoyed with my questions and follow-up. At one point when the lab did not run all of my tests and I needed to go back, my nurse would not rerun the script for the tests I needed, as the first one was outdated. She said I could just cross off the labs I didn't need instead of her generating a new script. I took this as either laziness or maybe patient overload. I got to the lab and told the phlebotomist that my nurse told me to just cross of the labs I didn't need and she looked at me dumbfounded that any nurse would tell their patient to do that. She said it was a legal document and I couldn't just cross off tests and that she would need to draw the blood for all of the tests again. When I told Dr Levens about this he assigned me to a new nurse. The new nurse, whom I'm rating here, I don't feel has always provided sufficient explanations of the process and seems to always tell me what I can't do instead of being on my team and helping me to make it happen. I've had to go around her to schedule appointments. And when I was waiting for directions on my trigger shot, and was told by clinic staff that it would be sometime that evening, I waited and waited and no one called that evening even as their closing time approached. I called the helpdesk line 5 mins to closing and they told me my nurse was out on leave and they'd get another nurse to call within 10 mins. And if they didn't call within 10 mins to call their desk line back. Well, no one called in 10 mins and when I called the deskline back it was no longer functioning because it was after 5- their closing time. At this point, I was in a panic thinking the entire cycle was ruined because I wouldn't have done the trigger shot on time. I wrote Dr Levens asking what to do and he wrote back right away, and someone called shortly after. No one explained the process to me nor did my nurse give me a heads up that she was on leave and who to contact or who would be reaching out and when. I also didn't get the sense that she understands the gravity of what women go through every day in this process and feels more annoyed than empathetic when you are trying to make difficult decisions and sometimes you change your mind. Part of this I believe is the way shady grove is structured and the number of patients each nurse covers. I have heard this isn't the case for all of the nurses, but it has felt like it for me with the two who have been assigned to us.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
Dr Levens spent a lot of time with my husband and I during the few consultations we had with him. He answered every question we had and was empathetic to the difficult time we were going through. I built trust for him over the process of our IVF cycle since I saw that he intervened when it was important to do so and made sure to call or email during critical times.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Dr Levens is a good doctor and wants to do best for his patients. He is open to listening if you want to try something new or tweak your protocol within the parameters of what is safe and reasonable. Make sure to advocate for yourself and speak up when you feel necessary.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We did one IVF cycle with Dr Levens. He did an antagonist protocol with the highest doses of Gonal F (450) and a medium dose of Menopur based on my AMH and FSH. He also had prior information from my first cycle we undertook at a different clinic with a different Dr (GW) and tweaked my protocol based on the outcome of my first cycle. The one thing that I asked him about and he rightly investigated was sperm factor issues. The first clinic did not follow-up on the male side after our embryos stopped growing after day 3 on the first cycle. Dr Levens recommended a sperm DNA fragmentation test for my spouse and it came back with a large percentage of fragmentation even though his standard test parameters all came back normal. The DNA fragmentation test is not a part of the standard work up for men during their fertility testing. We were coached on a number of things we could do to try and improve it. We think some of those things helped. We got better results with Dr Levens in terms of the number of 5 day blasts we ended up with vs the first clinic (4 vs 0). We have yet to achieve a viable pregnancy but I have no doubt he will do everything in his power to try and help us get there.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We purchased the shared risk program at $22k and medications are all out of pocket costing $5k each fresh cycle.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Levens recommends the appropriate number of embryos for transfer based on age, embryo quality, and past cycles. He recommended a transfer of two embryos for our FET (to happen in a few months) after the first round with one embryo ended in a chemical pregnancy and I am turning 37.
9
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Poor Egg Quality, Unexplained
9
The clinic [Shady Grove] does not always communicate between team members between the doctor's office and front office staff. The practice has 5 doctor's that are a part of the fertility group, so it is rather busy. They are working on making this more smooth, though, by implementing an electronic system soon. The clinic is on the fourth floor of a medical building, with the sperm lab on the 3rd floor. This makes IUI cycles very easy for us.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic does not always communicate between team members between the doctor's office and front office staff. The practice has 5 doctor's that are a part of the fertility group, so it is rather busy. They are working on making this more smooth, though, by implementing an electronic system soon. The clinic is on the fourth floor of a medical building, with the sperm lab on the 3rd floor. This makes IUI cycles very easy for us.
During treatment, were you treated like a number or a human with Anish Shah at Shady Grove Fertility?
Dr. Shah was always conversational and accommodating during appointments. If my husband or I expressed concern or discomfort, he was there to help and reassure.
Describe your experience with the nursing staff.
The nurses are very accommodating and helpful. They are not overly friendly, but are available for answering questions. The nurses are very, very busy in the office, so we don't spend much time with them.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
How was your experience with Anish Shah at Shady Grove Fertility?
I have had two IUI rounds with Clomid and injections with Dr. Shah, and we are planning our third. The most difficult aspect of the process has been making sure we get the appointments that work for our schedule and for the doctor. Dr. Shah has hours available on the weekends to accommodate menstrual cycles, which has been a big help for us. There have been times where we needed to come in later in the day, which has also helped my husband and I with scheduling. Dr. Shah has been the only physician we have had, making the experience consistent for each visit. He has made my husband and I both feel comfortable during the process. Dr. Shah is a very technical speaker, he is rather blunt, and direct with the information he provides. This approach has been great for my husband and I because we appreciate knowing all of the details as we go along. We like to hear technical terms and we appreciate direct language for what is to come. We have grown thick skin through the process of infertility and have decided we want to know the good, the bad, and the ugly no matter what. Dr. Shah has supported us through each step.
What's one piece of advice would you give a prospective patient of Anish Shah at Shady Grove Fertility?
I would advise evaluating your schedule to know what times of day you will be available for treatments. It's best to determine whether you will have flexibility in your work schedule or not at the outset. Dr. Shah is in high demand, so scheduling can throw some curveballs.
Describe the protocols Anish Shah used in your cycles at Shady Grove Fertility and their degree of success.
We used/ are using clomid and ovidrel for our IUI cycles. We have been advised that IVF may be the most effective since age and sperm count is the biggest factor for our infertility (I am 34, my husband has low sperm count). My insurance, however, allotted 4 cycles of IUI, so we thought we would try IUI before taking the financial plunge for IVF.
10
Doctor
Anish Shah
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
9
We were scheduled for a fresh cycle [at Shady Grove Fertility - Rockville] and due to lack of modification and up front monitoring, we were required to freeze all and pay additional money for a frozen transfer. During monitoring appointments, we were always told “looks good”, “you might trigger or start another injection early”, “ no issues” but changing our plan and having significantly higher hormone levels could have been better avoided.
+ Read more
Age
29
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
They have a quick process to get patients in and out. Following up with your financial counselor is a MUST because we’ve received incorrect and delayed information as well as other patients we know at SGF.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
I had to ask more questions and do more research on my own about a lot of pieces of the Ivf process. And when asking a question, my nurse made me and my husband feel like a burden or a nuisance for asking. We had to follow up a lot to get any insurance items submitted properly and timely, received and required correction of deposit amounts, had to call in and follow up on our own medicine cause the nurse was so delayed and we would’ve missed our protocol.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew)
Requires follow up and wasn’t forth coming with information without us asking numerous questions. Simple questions confirming whether or not to continue other injections when starting Cetrotide. When asking questions, I dreaded calling because I felt like a bother to be invested in my cycle and results.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Frank Chang at Shady Grove Fertility?
He’s very knowledgeable but can seem to be in a rush at times. We only saw him once during our IVF cycle and it was based on our request after having a significant decrease in anticipated embryos. We believe our stim medication was not properly adjusted and monitored, which impacted the amount of mature eggs to be fertilized because we triggered early due to my estrogen level being so high. He knew it was high but didn’t see a need to decrease it significantly until the end. He called us though for our embryo updates because the counts were so low. Out of 27 eggs, 15 mature, 9 fertilized, 1 viable embryo.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Be up front with any and all questions you have and stand firm with having him explain. He will answer, just may appear to always be in a hurry.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Started with 112.5 Menopur and 75 gonal-f 9 days. Estrogen levels were over double the entire time - gonal-f was reduced to 75 on day 5 and again to 37.5 on day 7. Started Cetrotide AM on day 7. Estrogen levels were concerning so we had almost daily bloodwork and ultrasound appointments but they didn’t modify until halfway and again at the end. We were planned to use a dual trigger of HCG and Leuprolide but with the risk of OHSS with my estrogen, Dr. Change switched to Lupron only. We were scheduled for a fresh cycle and due to lack of modification and up front monitoring, we were required to freeze all and pay additional money for a frozen transfer. During monitoring appointments, we were always told “looks good”, “you might trigger or start another injection early”, “ no issues” but changing our plan and having significantly higher hormone levels could have been better avoided.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring is in the morning for nurses to call in the PM with results. You’d wait in the main waiting room, get called for blood draw, wait in another area for an ultrasound room to open. Very consistent and smooth process.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a
8
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
?
Treatment
7 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
9
It [Shady Grove Fertility- Rockville] is a large clinic. Sometimes it feels like a factory, however the staff knows you and interacts with you pn a human level. No one talks in the waiting room. The medical assistants are very personable. The nurse practitioners in monitoring are great.... Effie is a wonderful nurse and great communicator. We started with her on our 9th cycle of treatment. Our first nurse was Alana. Her comminication was lacking.
+ Read more
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Shady Grove Fertility.
It is a large clinic. Sometimes it feels like a factory, however the staff knows you and interacts with you pn a human level. No one talks in the waiting room. The medical assistants are very personable. The nurse practitioners in monitoring are great.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Felt like numbers in the beginning. As we transitioned from iui to ivf to reciprocal ivf we got to know him more. He tries to do our procedures when possible. Says hi and comments on our cycle when we see him in the hallway. He really treats us as humans.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Efrat “Effie” Inbar)
Effie is a wonderful nurse and great communicator. We started with her on our 9th cycle of treatment. Our first nurse was Alana. Her comminication was lacking.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
How was your experience with Joseph Doyle at Shady Grove Fertility?
He is very personable and knows us as patients. He is kind and compassionate. Serious, but also has a sense of humor. We appreciate that he has done many of our procedures. He calls after procedures and after big tests like beta tests.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Let him know what youbare thinking. Ask for his opinion.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Natural iui, 3 cycles. Medicated iui with clomid 3 cycles upping dose each time. 1 iui with clomid and gonal f. One ivf microdose lupron, had 6 embryos, but nothing made it to blast. 2nd ivf did estrogen priming. Had 16 eggs retrieved nothing made it to blastocyst, but transferred 2 that were almost blastocysts. 3rd ivf did lupron stop protocol. Had best response yet. 18 eggs retrieved. 2 made it to blastocyst. Had freeze all due to higher prpgesterone. Switched to reciprocal ivf. First retrieval for my wife was estrogen priming. Had 8 eggs retrieved. 3 fertilized and 3 made it to blastocyst. Preparing for my wife’s second retrieval in the coming months. Planning lupron stop.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
$50,000
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He discussed eset in the beginning. After nothing made it to blast in first and second cycles transferred 2 in 2nd and 3rd cycles-because they weren’t blasts on 2nd and because I was 38 for the 3rd cycle.
9
Doctor
Joseph Doyle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
We participated in the shared risk donor program [at Shady Grove Fertility] in which we were one of three recipients (so we shared the cost). The total was about $26K...operates like a well-oiled machine. Their process for out-of-state patients is pretty seamless, and they really work to streamline the number of visits for those who live far away. They did get a few of our appointment times mixed up during our visit, which meant we were left sitting in the lobby for an extended period of time and my husband had to do his SA while we were supposed to be meeting with a social worker, but that was the only hiccup. While not a hugely important factor, their Rockville office is gorgeous. We also visited Fredrick and Towson, both of which
+ Read more
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility operates like a well-oiled machine. Their process for out-of-state patients is pretty seamless, and they really work to streamline the number of visits for those who live far away. They did get a few of our appointment times mixed up during our visit, which meant we were left sitting in the lobby for an extended period of time and my husband had to do his SA while we were supposed to be meeting with a social worker, but that was the only hiccup. While not a hugely important factor, their Rockville office is gorgeous. We also visited Fredrick and Towson, both of which were nice but not on the same level. I do wish Towson had onsite wellness (acupuncture, etc.) like Rockville, but they were able to refer me out to a local clinic. The donor coordinator team was on the ball - very communicative and gave lots of personal attention when needed. One frequent criticism I hear is that their financial department is difficult to work with, but that was not our experience.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
It was clear that Dr. Bromer was always cognizant of our specific situation; he wasn't giving blanket/general recommendations when he spoke to us.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian )
Vivian was always pleasant and to-the-point. There were a few small admin-type mix-ups, but nothing that affected my protocol. She was quick to respond to questions and always kept me up to date on my donor's status.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to convey critical information
How was your experience with Jason Bromer at Shady Grove Fertility?
I was personally looking for a doctor to be realistic versus optimistic but also to offer his point of view on the best option for us (own eggs vs. donor). I vetted four clinics and he was the first to deliver on my expectations. He called us several times while he was on vacation to personally review some unexpected setbacks and his recommendations for moving forward. He was willing to consider my thoughts on how to proceed; he offered an expert opinion but was not overly prescriptive. He is kind, compassionate and invested in your success. Aside from a new patient consult, in-person consult and various phone conversations, we had much more interaction with our nurse than our doctor.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Be up front on what you're hoping he can help with.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Since I am a donor egg recipient, my protocol was related to an embryo transfer only and was pretty standard (Lupron, progesterone, estrogen). I responded well to what he prescribed.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
We participated in the shared risk donor program in which we were one of three recipients (so we shared the cost). The total was about $26K.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
7
You do not see the doctor enough [at Shady Grove Fertility- Rockville]. For as much as these procedures cost, you'd think you'd see your doctor at least once during your monitoring. But you don't. You see other doctors who someones come in to help you understand your monitoring. The billing department is literally impossible to deal with. It doesn't matter if you contract says specifically what they will and won't cover based on your fee, if they have another list (a list you haven't been provided) that says your fee doesn't cover a particular service - even if that service seems completely logical to the IVF process (not something special), you will be charged extra. That said, their shared risk program is pretty amazing if you think you have a chance of not getting pregnant on your first try.
+ Read more
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
7
Describe your experience with Shady Grove Fertility.
You do not see the doctor enough. For as much as these procedures cost, you'd think you'd see your doctor at least once during your monitoring. But you don't. You see other doctors who someones come in to help you understand your monitoring. The billing department is literally impossible to deal with. It doesn't matter if you contract says specifically what they will and won't cover based on your fee, if they have another list (a list you haven't been provided) that says your fee doesn't cover a particular service - even if that service seems completely logical to the IVF process (not something special), you will be charged extra. That said, their shared risk program is pretty amazing if you think you have a chance of not getting pregnant on your first try. Keep in mind, though, that the shared risk program does not cover the injection class (even though it is not stated in the contract that it is not covered, and since it is held at the clinic by clinic staff, should logically be covered by the shared risk program). Also, meeting with your doctor after a failed IVF cycle under the shared risk program to discuss next steps (also seems like a necessary visit that should logically be included in the cost) is also NOT covered in the shared risk program. So basically, you pay your $20,000+ and still have to pay extra to see your doctor throughout your failed attempts. That's super annoying. A strength, though, is that they do have very good medication specialists to figure out your medication coverage through insurance. My first fresh cycle with Shady Grove was with a different health insurance, so it wasn't covered. However, my insurance changed and they have been appealing my insurance denials, and winning! So, if I need to go through another fresh cycle, I will probably have much smaller payments for medication. Fingers crossed. Their care coordinators are great and incredibly responsive.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
We first starting meeting with Dr. Sagoskin a few years ago but my husband really didn't like his bedside manner. I kind of didn't care, but he did somewhat treat us like a number in our first consultation with him. Plus, Shady Grove is quite expensive so we tried a different doctor/clinic for our first round, which proved unsuccessful. We decided to come back to Shady Grove and meet again with Dr. Sagoskin. It was like he was a different person. He was warm, he answered all our questions, we didn't feel rushed. He was great, and has been great when it comes to the side of making us feel "human" since we started seeing him again in 2018.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina)
Initially I was no pleased with the nursing/care coordinators in Dr. Sagoskin's staff. They seemed annoyed by questions or overwhelmed by patient load. At one point I was foisted off of one care coordinator who abruptly left the office for another one in the Shady Grove family, and I had no one helping me, which was super frustrating because I was starting my first fresh cycle with Shady Grove in two weeks. Finally, I got frustrated and worried about some medication issues I was having and went straight to the clinic without and appointment, requesting to see Tina (as she had been my sort-of contact without actually having been assigned my case.) She took care of me, she was kind and patient. She got me some samples when I ran out of medication and she listened to me when I told her how scared I was about all the costs running up. I had spent so much money and didn't know what to do. She helped. Then she gave me her direct number and told me that she was officially adding me as her patient, that way there would be no more confusion. Tina has been amazing.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
Overall, I like him. If someone were to go to Shady Grove, I'd recommend him. My problems are more with how the clinic is run as a whole (which as a founding doctor of the clinic, I guess means that I disagree with Dr. Sagoskin's approach in that regard.)
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Write down all your questions beforehand. Do not leave until you've had them all answered. He is willing to answer, but you have to ask.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Egg retrieval treatment protocol included birth control for almost three weeks. Then we did 900 IU Gonal-F plus 150 ml of Menopur everyday for 12 days as I have a slightly higher FSH and a middle of the road AMH. The Menopur was increased to 225 in the last three or four days because my follicles needed a little extra boost to get to the desired size (they were kinda stuck around 18mm-20mm). Cetrotide was given at day 5 or 6 for the rest of the stimulation cycle to keep me from ovulating. HCG was used for the trigger, and I took an (crazy) antibiotic the day before my retrieval. (That thing was terrible and gave me the worst stomach cramps and diarrhea.) Egg retrieval resulted in 8 eggs, of which only 6 were mature. 5 eggs were fertilized, but only 2 made it to day 5. I began using Endomentrin progesterone inserts 3 times per day, the day after the retrieval through the transfer and up until the pregnancy test. I also took Estrace (Estradiol) daily. One embryo was transferred, and the other was frozen. The fresh transfer resulted in a negative pregnancy test 13 days later. The frozen embryo transfer treatment protocol: I began with birth control for two weeks, after which I began taking Estrace (Estradiol) three times per day. On day 16, after they checked my uterine lining which was 12mm, I began using 1mL of progesterone oil once every three days. I also started Endometrin inserts twice daily. On day six of injecting and inserting progesterone, I had one frozen embryo transferred that used assisted hatching. That was yesterday so I will have to update in 13 days as to the results.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
The costs for diagnosis were pretty expensive, especially since some weren't covered by insurance. Many were, but most weren't. And if you lapse by three years, you have to redo everything. Semen analysis is $150/time. My husband has had to do this four times. The female diagnosis (mock embryo and HSG were...$800(?) with Shady Grove). The medication costs for egg retrieval were nearly $6000. The Shared Risk Program was $19,500.
Describe Arthur Sagoskin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He has told me flat out that he will not transfer more than one embryo for me. I do not know his stance on multiple embryo transfer in general, but he said that I was too thin to chance having multiples. (I'm not that thin. I'm 5'7" and weigh 140lbs.) This is one of the few issues I've had personally with Dr. Sagoskin as this wasn't even allowed a discussion.
7
Doctor
Arthur Sagoskin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35
Treated
2019
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
The team here [Shady Grove] is very good. Patience, understanding and effective. Your comfort and emotions are always taken into consideration. Making sure that you're comfortable and you understand is always key.... I'm a self pay so paying was not a problem. I was always told how much my next appointment payment would be. Most of the time it's a estimate price.... I had some blood work done at my Kaiser Permanente provider. Unfortunately no one from shady Grove called to explain the results.
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Age
35
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
Describe your experience with Shady Grove Fertility.
The team here is very good. Patience, understanding and effective. Your comfort and emotions are always taken into consideration. Making sure that you're comfortable and you understand is always key.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
Doctor Garde is one of the most patient and understanding doctors I have ever meet in my life. She is so nice and always loving and caring, more then willing to help or get me help. I could not have made a better choice in a doctor ever. There are no words to describe the kind of doctor Dr.Garde is I'm more then happy to call her my doctor. She is a true blessing.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rachel Kelly)
Daniell Kelly is the best ever ❤️❤️ I was so sad when I got my new nurse I cried. I will truly miss Danielle Kelly
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Rachana Garde at Shady Grove Fertility?
Doctor Garde is wonderful I can't believe how understanding and patience she is with me. I'm a strong person and even Dr.Garde has a was of bring the best out of a tuff day. She is always very good at coming up with a plan and always making sure me and my husband are comfortable. She is very good at listening concerns and always will to try and coming up with a solution. There are no words to describe her she is one of the best doctors I have ever had. Doctor Garde is truly my blessings and I can't wait to continue our journey. I truly believe that if any Doctor can help me with having a little angel it would be Doc.Garde.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Be honest, trust her judgment and everything will just fine. Trust that she always has your best interest at heart.
Describe the costs associated with your care under Rachana Garde at Shady Grove Fertility.
I'm a self pay so paying was not a problem. I was always told how much my next appointment payment would be. Most of the time it's a estimate price.
10
Doctor
Rachana Garde
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
43
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
They [Shady Grove Fertility] have so many patients, everyone is put on the same cycle-for controlled cycles. The person who did your consultation, came up With your protocol isn’t the one who does the egg retrieval or transfers.... Weakness- financial dept. you have to stay on top of them.... Strength- my nurse, dr. Malik and all who work there.... Bet good nursing care. She always informed me, answered any questions i had
+ Read more
Age
43
Treated
2019
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
Weakness- financial dept. you have to stay on top of them. The dr who came up with your protocol probably won’t be the one doing retrieval or transfer. Strength- my nurse, dr. Malik and all who work there.
During treatment, were you treated like a number or a human with Shruti Malik at Shady Grove Fertility?
They have so many patients, everyone is put on the same cycle-for controlled cycles. The person who did your consultation, came up With your protocol isn’t the one who does the egg retrieval or transfers.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patrice )
Bet good nursing care. She always informed me, answered any questions i had
How was your experience with Shruti Malik at Shady Grove Fertility?
Great bedside manner. Calls after a procedure (iui and failed transfer). She is pregnant and going on maternity leave so my care will be handed off to another doctor. She did perform my iui, but I was under the care of Dr. greenhouse. When he passed then she took over my care.
Describe the protocols Shruti Malik used in your cycles at Shady Grove Fertility and their degree of success.
Microdose Lupron with birth control. I was on bcp for 2 weeks, had sono and blood after bcp. Then started Microdose Lupron 20 units BID, 3 days later I started Gonal F -450 and Menopur 150 at night. I stimmed for 12 days. I had no follicles on the left and 4 on the right. At my last sonogram they counted 7 follicle on the right. I had a cyst that was seen at day 5 monitoring. At retrieval they got 5 eggs, all 5 fertilized with ICSI. 1 out of 5 didn’t fertilize normally. Day 5, day of fresh transfer: 1 5 AA blastocyst, one was a day 4 and the other 2 they were watching. The ones they were watching didn’t make it to freeze. This cycle was a failed transfer.negative pregnancy test.
Describe the costs associated with your care under Shruti Malik at Shady Grove Fertility.
I have coverage through insurance right now. 500 deductible and 200 for medication
10
Doctor
Shruti Malik
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fair Oaks
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
The Annapolis office [Shady Grove] is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer
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Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The Annapolis office is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. When my fresh transfer was cancelled due to OHSS, Dr. McKeeby called me personally to provide an update on our embryos. He always says "hi" when he sees me at the clinic for monitoring appointments, and treats me as an individual at follow-up appointments.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie Seibert)
Jackie has been extremely helpful throughout this process. She always returns my phone calls within the guidelines stated on her voicemail, and is very responsive to questions/concerns. She calls promptly with updates from monitoring appointments and answers all questions. She is obviously very knowledgeable. She has called to check-in when we have gone through difficult times.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby has a bit of a unique personality. He was very welcoming when my husband and I attended our consultation in March of 2018. We felt that he took a detailed history, asked a lot of questions about our desires/goals, and allowed us to have input on what treatment would like. Dr. McKeeby is very knowledgeable about the science aspect of treatment and was able to explain our treatment options in detail. He was able to provide us to with statistics for success and gave us a recommendation, based on what was our best chance statistically. He also took into consideration our insurance and financial situation. We have, unfortunately, experienced a lot of unanticipated setbacks throughout treatment. We have had several FET cycles cancelled, for various reasons, but Dr. McKeeby has always been extremely compassionate in breaking the bad news to us - He always explains why the cancellation is necessary, and is always ready with a new plan. He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely. Although we have not had success yet, I have been extremely satisfied with Dr. McKeeby and his management of our treatment.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
For our IVF retrieval cycle we used Gonal-F 150IU, Menopur 75IU (increased to 150IU on stim day 7), Ganirelix, and a Lupron trigger. We used this protocol, which is pretty standard and low-dose, because our diagnosis is MFI and Dr. McKeeby did not anticipate any issue with follicle growth. For our 1st FET cycle we used oral Estrace 2mg, taken three times daily. Vaginal Estrace was added, due to thin lining - this cycle was cancelled. For our 2nd FET cycle we used a stimulated FET protocol, with Gonal-F 150IU and Ganirelix to prevent ovulation. This protocol was chosen due to prior difficulty with uterine lining - cycle was cancelled due to high follicle count. For our 3rd FET cycle we used Delestrogen .2 ML, every other day - cycle was cancelled due to ovulation. For our 4th FET cycle we used Delestrogren .2 ML, every other day and Estrace 2mg vaginally, twice daily - this cycle resulted in pregnancy, but pregnancy was not viable. For our 5th FET cycle we used the same protocol as the previous cycle, but lining did not respond the same and cycle was cancelled. Four our 6th FET we are using another stimulated FET protocol with Menopur 112 IU - this cycle is in process.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Our treatment is covered by insurance. We receive a 5% discount, based on income, for all expenses not covered.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. McKeeby has recommended an eSET, due to our ages and quality of our embryos. We are agreeable.
10
Doctor
Jeffrey McKeeby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
25 - 28
Treated
2016 - 2019
Success with this Doc
?
Treatment
7 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Unexplained
9
The [Shady Grove] offer in house procedures and work to get approval from your insurance company. You are also assigned a financial person who makes sure you know what is and is not covered ahead of time. As far as weaknesses, there have been times that information has not been properly relayed which is why it is important that you advocate for yourself in your treatment. ... It has been hard to have stability and effects some communication by being shuffled from nurse to nurse.
+ Read more
Age
25 - 28
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic has multiple locations that make it easy to schedule appointments for all services. The offer in house procedures and work to get approval from your insurance company. You are also assigned a financial person who makes sure you know what is and is not covered ahead of time. As far as weaknesses, there have been times that information has not been properly relayed which is why it is important that you advocate for yourself in your treatment.
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
Dr. Yazigi took time to listen to my concerns. At consultations and follow up appointments he would go through all of my medical history so that we could make the most informed decisions together. He factored in my desires for treatment and what would get us the best outcome. He didn't mind calling me for additional consultations or questions.
Describe your experience with your nurse at Shady Grove Fertility.
Since I have been with SGF I have had four nurses. Rebecca was my nurse for my first round in 2016 and I loved her. When I came back I was originally assigned to Kristin who soon left for an alternative job. I then was transferred to Kelli and was with her for six months before she took another position. I am now assigned to Tina. It has been hard to have stability and effects some communication by being shuffled from nurse to nurse.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
There were times after monitoring appointments that the chart was not read completely or marked incorrectly that lead to weird instructions from Dr. Yazigi that I had to follow up on. Otherwise, he treated me with respect often referencing his own daughters which gave me confidence in his opinion when we had decisions to make.
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
Allow him to explain things to you as you go but also do your own research and don't be afraid to advocate for yourself.
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
When I first saw him in 2016, I was treated for anovulation and was put on 100 mg of clomid with a trigger shot. I was a slow responder but after continual observation I did respond and had a positive outcome that resulted in our son. I came back in 2018 to grow our family and started with a similar protocol but no longer responded to clomid. We upped the dose without change. We then switched to femara in which I responded and got pregnant on the second cycle but miscarried. We started femara again a month post miscarriage but did not have success leading to a hysteroscopy to check for scar tissue. No scar tissue was found and Dr. Yazigi said we may be partially unexplained. He recommended moving onto IUI but since we were out of pocket we decided to pursue shared risk IVF instead.
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
For timed intercourse, monitoring was covered by my insurance after copays were collected. I did pay for medications out of pocket. Shared risk IVF is costing 24,500 including PGS testing.
Describe Ricardo Yazigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I have not yet gotten to this point but I think eSET will be what is recommended due to my age. I am comfortable with this decision.
10
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Bel Air
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Shady Grove feels like an institution, and that carries pros and cons with it. ... Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable). ... Robin [nurse] has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
+ Read more
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove feels like an institution, and that carries pros and cons with it. I call it the "Bank of America" of fertility clinics, in the sense that they dominate the local market here. That said, while I usually prefer a more intimate, personal approach, I decided to stick with them because I love my doctor and nurse, and because I think they get results (even if I haven't yet been successful). Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable).
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon has been warm, friendly, and empathetic throughout my treatment, from my initial consultation through my most recent IUI. She shared her own experience with infertility very early on, and established a good rapport with me, which was important to me as a single mom by choice. When I broke down sobbing in her office, she never made me feel embarrassed or uncomfortable. I put a lot of stock in bedside manner, and Dr. Moon has absolutely exceeded my expectations since day 1.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Robin Peterson)
Robin has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
How was your experience with Kimberly Moon at Shady Grove Fertility?
I've been a patient of Dr. Moon's for about three years, and have seen her about seven times: once for an initial consultation, again for a second consultation two years later, three or four times during my monitoring for my four IUIs, and most recently for another consultation after my IUIs were not successful. Every time, she has been warm, empathetic, and helpful. I really appreciate how she writes out the details of my protocol--the protocol itself and the medical explanation behind it--on a separate sheet of paper so that I can take it home with me. While I saw her only occasionally during my monitoring, I never expected to see her every day, as my clinic is large and the nurses are very capable. When she broke the news that I have low ovarian reserve, she showed a lot of compassion, even when I got very emotional in her office. She also encouraged me to explore options (donor egg and donor embryo) that I wouldn't have considered; clearly, she cares about getting me to my end goal of a baby. I have referred multiple friends to her. While I haven't yet been successful in getting pregnant, I consider this a fault of my eggs, rather than Dr. Moon--she's not a magician! I feel lucky to have a doctor who is so supportive, particularly since I'm a non-traditional patient (as a single mom by choice).
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Also , it's helpful if you look through the clinic's website before seeing her, as it has a lot of good information on it; with a bit of background, you'll be able to ask informed questions and make the most of your time with Dr. Moon.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Based on my initial testing, Dr. Moon diagnosed me with low ovarian reserve. She indicated that if cost was no object, she would recommend that I go straight to IVF. Because I have no insurance coverage for fertility treatment, cost is an object. She said I could try a few IUIs, and then decide to go to IVF, or then go to donor embryo. I appreciated that she didn't try to push one protocol over another, and left this very personal decision up to me. In terms of IUI natural versus medicated, she indicated that medicated IUIs would cost more and have a higher risk of multiples, without much of a payoff (ie, they would only raise my chance of a successful pregnancy by a few percentage points). After I did a first IUI completely unmedicated, she suggested that I use a trigger shot (Ovidrel) for my second IUI; I appreciated that she was looking at and thinking about my protocol and what would be most successful. I did three more IUIs, unmedicated except for a trigger shot, none of which were successful--but based on Dr. Moon's initial prognosis, I didn't really expect them to be. I did the IUIs because I needed to give using my own eggs a shot before I moved to donor egg or embryo. Dr. Moon understood and supported this decision. After four unsuccessful IUIs, she recommended that I move to another protocol, and I concurred.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I had insurance coverage for most of my diagnostic procedures and consultations, and for none of my actual fertility procedures. I paid $1200 for each IUI (actually, I paid $1140, as I had a 5% discount through their discount program).
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a (though I think she usually recommends single embryo transfer).
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
6
There's was 1-2 times when SA results were concluded and we waited over a week to hear from a nurse. ... They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG [Shady Grove] office ... Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls.
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
6
Describe your experience with Shady Grove Fertility.
The process of fertility treatments can be super overwhelming. There's so much information provided but SG wants you to leave understanding it all. They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG office which made things complicated with work and time off. I'd love to see more opportunities available in the Hagerstown office.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is kind, gentle and positive. He doesn't provide false hope but is genuine and truly works hard to help get the best outcome for each family.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer initially; Jamie Dean for IVF)
Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls. She was available to answer my many questions and super helpful in a crunched timeline.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer quickly and easily established a rapport with my husband and I! He has a happy and genuine personality that keeps the mood positive during a very emotional time. We have been thankful for his straight forward and thorough professional oppinions. He tends to encourage couple's to slow down for optimal outcome rather than rushing to treatments that haven't been fully thought through. We love Dr. Bromer!
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Take his word and trust him because he truly wants to see you and your spouse become parents it just may take time to come up with the best plan for you and your family!
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We were referred to Dr. Shin (urologist) to further asses male factor complications. We worked thoroughly with Dr. Shin for almost 8 months . Dr. Bromer continued to keep up on our file and check in. We are about to begin IVF after egg retrieval and a male microdissection due to azoospermia, with donor sperm as a backup to insure IVF is completed. Dr. Bromer and Dr. Shin have worked phenomenally together and with us!
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
$1900 for shared risk program, $8,500 microdissection, $1200 varicocele repair, $120 clomid, $3,000 genetic testing for me and my spouse, $1000 for donor sperm, this doesn't include thousands for copays for consultations, follow-ups and blood work.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Hagerstown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
28 - 31
Treated
2016 - 2019
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
9
Good wait time. I never felt like I had to wait a long time for any appt. Staff [Shady Grover] is so helpful and encouraging. I feel like it’s such a big organization but they really try to make you feel important. ... Their IUI cost is reasonable without insurance and the shared risk IVF program is great. ... One person explained to me that low morphology meant that we would never conceive a normal child in our own.
+ Read more
Age
28 - 31
Treated
2016 - 2019
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
9
Describe your experience with Shady Grove Fertility.
Good wait time. I never felt like I had to wait a long time for any appt. Staff is so helpful and encouraging. I feel like it’s such a big organization but they really try to make you feel important.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Staff is warm and welcoming. Dr. Bromer validated my concerns and gave me intellectual, researched evidence to back up any answers to questions that I had.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni)
Very kind and encouraging. Very organized and helpful.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer seems to be highly intelligent in his field. He does not “sugar coat” anything and he doesn’t just tell you what you want to hear. He is honest and has research and scientific reason to back up his methods. I was highly skeptical to use any fertility medications. He respected my choice and now that we are about to start IVF and I was worried about all the meds, he definitely eased my mind and made me feel confident about our chances with IVF as well as the safety of the medicine.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Ask a lot of questions. He is honest and will give you a medically researched answer. Do not expect a warm and fuzzy guy. However, you should expect someone who cares about the best way to give you and your spouse the baby you want.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
IUI with clomid was suggested but I refused meds and he very honestly told me that was fine but after so many IUIs it was time to possibly change protocol. Now after four failed cycles, he has respectfully advised us and with confidence- IVF is the best next step. We are getting ready to begin that soon.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Regular co pays for office visits. Their IUI cost is reasonable without insurance and the shared risk IVF program is great. You basically pay the amount that 2 cycles costs and then you can do up to 6 cycles and back out anytime if need be to get money back if you don’t get a baby.
9
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
8
I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. ... I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them. ... We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. ... Efficient well oiled machine. [monitoring appointments]
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Race
Latino
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
8
Describe your experience with Shady Grove Fertility.
I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I know he has lots of patients and he's always been super compassionate and positive. Eager to find a solution.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
I haven't particularly loved my nurse at Shady Grove. My nurse at UNC fertility seemed to work around the clock. The nurses at shady grove check out and do not communicate via email or phone past 4pm (mon-Fri).
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. We've had two transfers and still lost them both. One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Shady grove is a huge practice and the doctors are spread thin; however, when you are with your Doctor they give you 100 percent attention. I recommend CCing him on every email back and forth with nurses.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Efficient well oiled machine. We live in Raleigh so I would fly in and out same day and they always accommodated me. I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. Some tests are partially covered by insurance or we had to pay our deductible. Our medicines are very expensive and not covered through insurance and one thing that does frustrate me is that they over prescribe.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't found a doctor that is pro multiple embryo transfer. Everyone has said its too dangerous.
8
Doctor
Gilbert Mottla
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 5 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
10
We did two IVFs and 2 transfers to get our “take home baby” [at Shady Grove Fertility-Rockville]...runs like a well oiled machine. I love that the surgical bays are so clean and organized- trust me, I’ve been to some truely shady fertility clinics (pun intended). The teams for retrievals and transfers are military like in their processes- it makes me feel safe and secure as a patient, that my proceedure is in good hands and that they’re transferring the right embryos. They’re always stopping to match names and procedures.
+ Read more
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 5 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove runs like a well oiled machine. I love that the surgical bays are so clean and organized- trust me, I’ve been to some truely shady fertility clinics (pun intended). The teams for retrievals and transfers are military like in their processes- it makes me feel safe and secure as a patient, that my proceedure is in good hands and that they’re transferring the right embryos. They’re always stopping to match names and procedures.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
We didn’t get to talk to or email with Dr levy apart from the initial consultation and strategy changes after a failed cycle. But we had a dedicated nurse who was very much available by phone and e-mail for all of our questions and concerns. To us, it didn’t matter because we got two babies (singletons) and that’s all that mattered after not getting the same results for years of treatment before.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jordan Blades and Nicole Antonio)
We both called and emailed and always got quick responses.
How was your experience with Michael Levy at Shady Grove Fertility?
Dr. levy saw us after we’d failed several courses of treatment and we thought we were ready to move on to donor eggs. He encouraged us to try with him again. We had our best cycle on record for a freeze all, and he studied MY DATA and saw that my lining didn’t respond on using traditional FET drugs so we used injectibles instead- boom- two Singleton babies later, we cannot be more satisfied with our doc. They see a million patients there and even though we didn’t see our doc a ton, I know he was carefully looking after me.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
As an out of state patient, be prepared for a long stay near the clinic before the IVF for monitoring, this means days off of work and hotel costs.
Describe the protocols Michael Levy used in your cycles at Shady Grove Fertility and their degree of success.
We used a fresh cycle-frozen embryo transfer because my lining responded better to IVF drugs, but we transferred a genetically tested 5 day embryo.
Describe the costs associated with your care under Michael Levy at Shady Grove Fertility.
Oye. I think we paid 25k for two cycles of IVF plus including all FETs for the embryos created until we took home a baby. We did two IVFs and 2 transfers to get our “take home baby”. Then we had frozen embryos left and only had to pay for FET for our next baby. Storage costs were about 500$ for embryos and 300? Maybe for sperm, yearly.
Describe Michael Levy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
If your lining isn’t good and you transfer more than one, you lose a chance to try to prep the lining a different way. Plus Dr levy was a huge proponent of single embryo transfers because it was safer for mom and baby.
10
Doctor
Michael Levy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35
Treated
2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Unexplained
9
The staff at Shady Grove could be friendly to a fault (even creepily so on occasion). Although they were generally competent, the bureaucracy was sometimes exhausting.... The clinic was clean and bright. I appreciated the notices that discouraged patients from bringing other children to appointments for sensitivity reasons. I did not enjoy the creepy, over bearing sentiments to "think positive" and "stay hopeful."
+ Read more
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
The clinic was clean and bright. I appreciated the notices that discouraged patients from bringing other children to appointments for sensitivity reasons. I did not enjoy the creepy, over bearing sentiments to "think positive" and "stay hopeful."
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
While Dr. Beall would refer to some diagnostic software to give specifics, she would also use a paper and pen to sketch out exactly what was going to happen, when, and how. She allowed as much time as needed for questions and clarification so that we always left an appointment fully understanding the plan going forward.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina Yingling)
The staff at Shady Grove could be friendly to a fault (even creepily so on occasion). Although they were generally competent, the bureaucracy was sometimes exhausting.
What specific things went wrong at Shady Grove Fertility?
  • Failed to inform you of changes in protocol
How was your experience with Stephanie Beall at Shady Grove Fertility?
Dr. Beall was our second RE and even further down the line of doctors and OBGYNs who had done testing, etc. prior to us committing to IVF -- yet she was the first to use specifics, including success rates, to determine a plan of care that felt appropriate and thoughtful. Although we were not successful on our two attempts to conceive with IVF, I would return to her for another round.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Be prepared to receive a straightforward plan for care, delivered efficiently (but not particularly warmly).
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
Standard protocol, IVF with ICSI. The first retrieval eggs only fertilized with rescue ICSI. The second retrieval we implemented ICSI right away and 7/15 fertilized (only 1 survived to transfer). The trigger shot taken prior to each of my retrievals caused a migraine.
Describe Stephanie Beall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Beall recommended a single embryo transfer and indicated that transferring multiple embryos does not increase the chance for a successful pregnancy, only increases chance of multiples.
9
Doctor
Stephanie Beall
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
10
The clinic [Shady Grove] itself is very clean and the staff are very organized. I did all of my testing remotely though in another clinic. Therefore, I did not get the full experience of multiple visits to the clinic outside of procedures....Very strong preference for eSET....I loved that I had a direct email and could always email or talk with Elayne when I needed anything. She was very accessible.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
The clinic itself is very clean and the staff are very organized. I did all of my testing remotely though in another clinic. Therefore, I did not get the full experience of multiple visits to the clinic outside of procedures.
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
Because I was traveling from Birmingham, AL to Towson, MD for treatment, I really thought I would lose some personal interaction with my doctor. However, Dr. Yazigi went out of his way to speak to me as long as I needed while we were in Towson and made an effort on several occasions to call me and talk through my treatment options. He always took the time to be kind and to give me all the time I needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elayne Kochis)
I loved that I had a direct email and could always email or talk with Elayne when I needed anything. She was very accessible.
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
Dr. Yazigi is practical and always measured my expectations in a thoughtful way. He under-promised and over-delivered in my case. He always took the time to talk to me and never rushed our appointments.
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
The same advice I would give any patient...take control of your health. Ask as many questions as you need to feel comfortable. Trust that Dr. Yazigi will give you thoughtful answers.
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
21 days BCP, Del Estogen (20 mg/ml) .2ml IM every third evening three weeks prior to FET, Progesterone in Oil (50 mg/ml) 1ml IM daily starting 5 days prior to FET. Del Estrogen and Progesterone in oil continued until 12 weeks. Prednisone and blood thinner also started a few days prior to procedure and continued through 14 weeks.
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
I paid for the shared risk program with genetic testing. It was $27,500 fully refundable without success. Follow up transfers with remaining embryos were $4,600.
Describe Ricardo Yazigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Very strong preference for eSET.
10
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
Everybody that I encountered in regards to nurses and doctors [Shady Grover Fertility] were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff.
+ Read more
Age
38
Treated
2018
Success with this Doc
?
Race
European, Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic has an amazing clinicals. Everybody that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff. Everybody I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or know exactly what you’re paying for so you can catch errands and get them corrected. Do not be afraid to make a little noise to get the response that you need from the billing and financial department. Dealing with them is a pain but more than worth it to have the clinical staff on my side.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Dr. Martin and his nursing staff are truly the best thing that I could have by my side during this process. He was always very calm, patient and explain things in times that I could understand. He never rushed our visit and always gave me the chance to ask questions. When my second embryo transfer resulted in a missed miscarriage Dr. Martin’s office staff reach out to me throughout the entire process And I was also shocked that he personally called me at least three times just to check on how I was doing mentally as well as physically. It was the most comforting feeling ever to know that I was not alone from a clinical perspective and even as human beings.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Dancer)
Dr. Martin’s nurse Debbie, is like a ray of sunshine. She was always feed it to hold my hand, get me through the hard times and explain things to me. They were times that she would be off for the day but would still make sure to call me with my results because she wanted to be the one to provide them to me. You can tell that she has a genuine caring and compassionate spirit for her patients and it shows in everything that she does.
How was your experience with Ryan Martin at Shady Grove Fertility?
As I have said in previous chances, Dr. Martin MD as a clinician is far more than I could ever expect from my doctor. I wish more doctors were like him. Whenever he saw that I was getting down in the process he will try to make sure to get me to laugh or smile and remind me that keeping a positive mindset is a big part of the process. He seem to always be involved in my care even after I was realeased from the clinic after my pregnancy. From the very first consultation when I met him and he sat down and drew a diagram out of what my care plan would look like to make sure that I understood everything that was going to happen to me I had a great feeling about him. Even after my husband’s job has relocate from Pennsylvania to New York three hours away I went to consultations with other doctors and did not find anyone that I felt transferring my care too and now decide to drive three hours each way to see him because I believe that much in him.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Do not be afraid to ask questions. He will answer every question and to him none are stupid questions. Give him the chance to allow you to feel comfortable
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
For my first egg retrieval Dr. Martin placed me on an antagonist protocol. The reason we needed to seek IVF help was my husband suffers from male factor in fertility. Otherwise I have three healthy children from my previous marriage and no history of any issues conceiving. He explained to me that we would have to use IVF with ICSI because my current husband‘s sperm had to be surgically retrieved . During my first egg retrieval we used an hCG trigger however it caused me to overstimulate so now in my second egg retrieval cycle we are using lupron instead. After our miscarriage when we weren’t sure if we should proceed with IVF Dr. Martin explained that he felt we still had a chance because my body has proven that knows what to do in regard to my uterus, we just need a good embryo to implant. He said he felt as though the sperm was not a huge issue because we were able to get 3 embryos to blastocyst stage and highly recommended that this next cycle we utilize PGS testing to give ourselves the best cancelled of implanting a good embryo.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
When I lived in Pennsylvania morning monitoring appointments when that hard for me. Once I move to New York however monitoring between 7 and 9 AM was a little more difficult to get to considering I was driving three hours each way to get the air. One time I arrived after 10 AM but I was able to drive to the Chesterbrook facility and still see my doctor as he was there that afternoon. They understood my trip and we’re more than willing to help accommodate.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I don’t recall as my insurance covered everything except genetic testing. PGS testing is $3400
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For my first transfer we only transfer the one embryo. My second transfer was two embryos because we only had to laugh and Dr. Martin MD is open to discussing this with me. I told him that my insurance only allows us three chances and I would rather him play at two and still have one more chance laughed to go through another egg retrieval. He helped me weigh all the options and was open to my feelings and agreed to transfer two embryos in the second transfer. I love that we came to that decision together
10
Doctor
Ryan Martin
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Poor Egg Quality
10
Layluma [nurse at Shady Grove Fairfax] was fantastic--very sweet and caring--both as my primary nurse and upon being promoted to the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. Since especially for TI/IUI phases of treatment most of your clinical relationship is with the nurses, I am fortunate to have had a positive experience with a responsive team.
+ Read more
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove's strength is in its reputation and size as apparently the biggest fertility clinic in the nation. With experienced REs across multiple centers, the within network expertise is available to guide treatment plans in difficult cases. I like the flexibility of being able to go to any of its numerous locations (even across several states) as medical records are linked. Overall, getting an appointment is easy especially for monitoring, which can be done in different centers across town rather than needing to be at the primary clinic every time. Having said this, I found it necessary to book a post-treatment follow-up appointment with my RE weeks out (typically at the start of a cycle) if my goal was to not miss any time due to scheduling availability. While getting a phone consult to regroup was an option, in-person consults had to be scheduled further out. Even though one has to medically qualify, Shady Grove's programs such as shared risk allow for a certain sense of security against how long a treatment may take to work. While I haven't used a shared risk program, the caveat is that either party (clinic or patient) can choose to withdraw at any time for a refund. Although I learned of this too late to fully benefit when first seeking care, Shady Grove provides a free consultation for would-be patients who attend a free seminar. This is a terrific idea since some insurance companies make women jump through multiple hoops before being allowed to see a specialist and timing of early diagnosis is so critical to better outcomes.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Despite having a very busy practice, Dr. Levens frequently goes the extra mile to answer detailed and numerous questions, calling ahead of and after treatments, and being available to do procedures himself whenever possible. He listens carefully and attentively so I have never felt rushed during consults or even with middle-of-the-hallway questions during monitoring. Dr. Levens encourages patients to be engaged in their care and always invites follow-up inquiries as needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Layluma and Chelsea)
I've been in treatment for so long that managed to have 2 nurses by now. Layluma was fantastic--very sweet and caring--both as my primary nurse and upon being promoted to the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. Since especially for TI/IUI phases of treatment most of your clinical relationship is with the nurses, I am fortunate to have had a positive experience with a responsive team.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
From the first time I met Dr. Levens, it was very clear that he makes a personal investment in the care and well-being of his patients. I tend to have a lot of intricate questions and he regularly engages in answering these in sufficient detail. While Dr. Levens has a game plan with treatments, he is open to patients' input and, if so desired, will discuss the pros/cons of what one might have found in researching the latest protocols or merits of various options. I have recommended Dr. Levens to numerous friends and acquaintances as he has a terrific bedside manner. Infertility treatments can make male partners feel marginalized yet Dr. Levens' attitude and soft-spoken nature are very approachable to men as well and puts them at ease. Although this stage of the relationship deepened with IVF (and was less so during the TI/IUI phase of my treatment), Dr. Levens frequently calls ahead of procedures if he isn't the one on-call that day and even after to offer support/encouragement. As the complexity of my clinical situation expanded, Dr. Levens' personal attention to my case increased and he communicated updates to me much more often rather than relying on the nursing staff. When one egg retrieval went particularly awry, he updated me regularly on what was going on and it was clear that Dr. Levens was as interested in the outcome of my medical care as my husband and I. Further, I particularly appreciate how Dr. Levens will seek to keep as many options open for his patients as possible (e.g., endometrial prep for a fresh transfer just in case we decide to go for this option on day 5). The language a person chooses to use can say a lot about one's true take on a situation and Dr. Levens speaks of 'we' vs 'you' as in 'we are in this together' and that shows up in every aspect of the care I received to date--infertility really is a team sport.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Although he has a very caring nature, Dr. Levens tends to have a more pessimistic/realistic view of the situation so be mindful of this. For instance, Dr. Levens regularly subtracts 10% from assorted success statistics I've seen (e.g., chance of implantation, odds of pregnancy from procedure, etc.) so consider this when hearing both good news (it's likely better) or bad news (it might not be as bleak). Dr. Levens is also really approachable so do take him up on the offer of reaching out with questions in between consults and/or during monitoring as he will make time to speak with you.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We did 2 medicated timed intercourse cycles with Clomid, an IUI with Clomid and supplemented with Gonal-F, an IUI with Gonal-F, an antagonist IVF (Gonal-F and Menopur with Cetrotide followed by HCG trigger), another IUI with Gonal-F, an agonist IVF (Lupron, Gonal-F, and Menopur with HCG trigger), and an antagonist IVF with a dual trigger (Gonal-F and Menopur with Cetrotide followed by HCG and Lupron triggers). Next we are trying an estrogen priming antagonist IVF protocol. In terms of rationale, the idea was to reach greater levels of egg maturation by various mechanisms in hopes of making more embryos.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I am fortunate enough to have had insurance coverage for infertility treatments, the level (different health plans) and pricing (procedure-based) for which varied throughout my care. For IVF, my costs were usually $5k-$7k for medications, $2.5k+ for procedures, and $3.4k if electing to PGS test embryos.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
As most REs, Dr. Levens would recommend a single embryo transfer especially following PGS testing although is willing to consider multiple embryo transfers when clinically indicated (e.g., untested embryos with past implantation failures).
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
41
Treated
2018
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
4
Shady Grove is very well organized but overpriced for their success rates. Their facilities are beautiful but that hasn't transferred to their success rates yet as rates are correlated by embryologist experience/skill.... There were a few mistakes: calling in prescription refills was forgotten they made the mistake of trying to schedule me for an IUI when we were only doing timed intercourse.... Tori is wonderful and extremely organized
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Shady Grove Fertility.
Shady Grove is very well organized but overpriced for their success rates. Their facilities are beautiful but that hasn't transferred to their success rates yet as rates are correlated by embryologist experience/skill.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
His background is in academia, so I think he prefers to lecture rather than listen or explain. He seems to have the same presentation and talking points for every patient. He is very rigid in his thinking and does not stay up to date with all of the new IVF and infertility research.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Victoria Bennis)
Tori is wonderful and extremely organized. I loved working with her.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen does not have good communication skills and struggles giving individualized protocols and recommendations (especially for DOR). He does not stay up to date on infertility research and studies. As his background is in Academia, he likes to lecture about topics he feels comfortable with. If you ask questions (especially about IVF) he does not respond to them directly. It took him two weeks to answer very standard questions about the quality of the lab and even then his answers were very vague (I had been a patiend of his for 4 months at this point). During my time being treated by him, I felt I was just a number. At one point during a medicated cycle, he recommended I trigger 4 days earlier than I had in the previous cycle (the follicle sizes were the same as the previous cycle) which would mean I would only trigger with one mature follicle. I challenged his recommendation and triggered a few days later to give the other three follicles a chance to mature (that cycle resulted in pregnancy). When I asked why he had decided on the random date for the trigger, he did not have a good reason and told me it's ok to trigger later. It seems like he just didn't care when I triggered. After speaking with other women and seeing other doctors, I now know that my treatment by Dr. Kallenn was subpar.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
I do not recommend this doctor
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
We did 3 medicated cycles with clomid and Gonal F with timed intercourse. We had wanted to do IVF right away but we had a bad experience w/ Dr. Kallen, so we moved fertility clinics.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
My insurance covered most but I needed to meet my deductible. I've spent about 3k on testing, 3 medicated cycles monitorring and the medications
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
If PGS testing, Dr. Kallen recommends just one embryo transferred.
0
Doctor
Caleb Kallen
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
7
They [Shady Grove] are well organised and even though they have a big number of patients most of the time their system allows you not to feel like a number. Most of the nurses and technicians are nice, the front desk staff not always. They have certain protocols that if you don't fit in them they would not agree to do IVF with you but would push for IUI which may be a waste of time and money.... She [nurse] was careful and was quick to respond to e-mails and return calls.
+ Read more
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
7
Describe your experience with Shady Grove Fertility.
They are well organised and even though they have a big number of patients most of the time their system allows you not to feel like a number. Most of the nurses and technicians are nice, the front desk staff not always. They have certain protocols that if you don't fit in them they would not agree to do IVF with you but would push for IUI which may be a waste of time and money.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is supportive and shows empathy when you have a miscarriage. Dr. Levens is kind when you have 1 on 1 with him. However, it is hard to find him outside your scheduled consultations and it may take several days for him to return a call. When your case is not very promising he also loses interest to you.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lischa Tolbert)
She was careful and was quick to respond to e-mails and return calls. She was kind and understanding
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is very kind and compassionate if you have losses. He spends time with you and explains things eventhough sometimes I would prefer to know more. However, when your case doesn't anymore look promising, he loses interest and may make you feel abandoned. He doesnot reply his e-mails but will usually call back few days later.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
If you need to talk to him personally in tn the middle of the cycle, you need to push the front desk staff or the nurse for that. Better schedule a specific time if you don't want to miss his call.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I had one IUI with 300 mg Follistim. I had one dominant egg and two smaller. I htink the timing of IUI was not correct as I started ovulating on my own and they did it on the day right after the trigger shot.
7
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IUI
Diagnosis
Male Factor
10
There was one occasion when they forgot to tell us to update our blood work. Unfortunately this did mean we had to miss one IUI cycle until the results were received. ... The clinic in Waldorf [Shady Grove Fertility] is small so they do not do IVF there but they can perform IUI's, sonograms, and blood work. For larger procedure there are several other offices you can go to such as Rockville and Fairfax. The facilities there are also very nice and calming. Everything is always extremely clean and very pleasant. They are also typically quiet and peaceful which is nice. ...
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic in Waldorf is small so they do not do IVF there but they can perform IUI's, sonograms, and blood work. For larger procedure there are several other offices you can go to such as Rockville and Fairfax. The facilities there are also very nice and calming. Everything is always extremely clean and very pleasant. They are also typically quiet and peaceful which is nice.
During treatment, were you treated like a number or a human with Sunita Kulshrestha at Shady Grove Fertility?
The staff is incredibly kind. The nurse we have been given is always willing to answer phone calls and emails. They try to work with us in any way they can. The doctor is very honest and always tells us what to expect. She is very sweet and you can tell she cares about her patience's.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alexis Jordan)
Alexis has been wonderful through out this whole process. Every single email I write or phone call I make she responds too. She knows this is a difficult process and never pushes anything on us. Whenever she can she finds a way to find us a discount or coupon towards our medications. There was a time when I was very down and emotional. She told me I could take the time I needed to heal. She also said the team and herself were there to get us through this. She truly a sweet person and we are so lucky she is our nurse!
What specific things went wrong at Shady Grove Fertility?
  • Canceled a cycle due to clinic error
How was your experience with Sunita Kulshrestha at Shady Grove Fertility?
Dr.K is a very knowledgeable and compassionate doctor. Before each procedure she always draws a diagram of what will occur. We like it because we can know what to anticipate. She also explains any possible side effects that could occur during the procedure. She is honest but very reassuring and positive regarding any of the procedures. Lastly, the best thing is she always welcomes you with a smile. She is extremely kind and always makes you feel like you are her only patient.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha at Shady Grove Fertility?
Make sure to book your appointments well in advance. She is very popular and can get booked up quickly.
Describe the protocols Sunita Kulshrestha used in your cycles at Shady Grove Fertility and their degree of success.
My husband suffers from male factor infertility. Dr. K recommended he take vitamins (conception XR Theralogix). The vitamins helped increase his semen sample and give it a thinner viscosity. His numbers did rise which was great. She recommended natural cycle IUI treatments. We did 5 IUI cycles all of which failed. She gave us the option to try IVF right after the 5th one but we asked to do a 6th cycle. She complied but unfortunately it did not take. Now we are working towards IVF treatments. I have been put on birth control to prevent any abscess growths on my ovaries.
Describe the costs associated with your care under Sunita Kulshrestha at Shady Grove Fertility.
Each IUI was around $300. For IVF we qualified for one of their 50/50 programs. We get up to 6 cycles from this program. However, if at any time we decide to stop treatments the procedure does not work we will receive our money back. The medications are not included in this procedures. The nurse gave us to different pharmacies which happen to be rivals. They also helped us get discounts for the medications required.
Describe Sunita Kulshrestha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We are going to try for a single embryo transfer which I am comfortable with.
10
Doctor
Sunita Kulshrestha
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Waldorf
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
Everybody [Shady Grove Fertility] that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff.
+ Read more
Age
38
Treated
2018
Success with this Doc
?
Race
European, Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic has an amazing clinicals. Everybody that I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, they do not follow through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or no exactly what you’re paying for so you can catch errors and get them correct The clinic has an amazing clinical staff. Everybody I encountered in regards to nurses and doctors were amazing. My only concern is the financial stand. It is hard to get them on the phone, through with responses quickly and you have to make sure that you are on top of your benefits if using insurance or know exactly what you’re paying for so you can catch errands and get them corrected. Do not be afraid to make a little noise to get the response that you need from the billing and financial department. Dealing with them is a pain but more than worth it to have the clinical staff on my side.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Dr. Martin and his nursing staff are truly the best thing that I could have by my side during this process. He was always very calm, patient and explain things in times that I could understand. He never rushed our visit and always gave me the chance to ask questions. When my second embryo transfer resulted in a missed miscarriage Dr. Martin’s office staff reach out to me throughout the entire process And I was also shocked that he personally called me at least three times just to check on how I was doing mentally as well as physically. It was the most comforting feeling ever to know that I was not alone from a clinical perspective and even as human beings.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie Dancer)
Dr. Martin’s nurse Debbie, is like a ray of sunshine. She was always feed it to hold my hand, get me through the hard times and explain things to me. They were times that she would be off for the day but would still make sure to call me with my results because she wanted to be the one to provide them to me. You can tell that she has a genuine caring and compassionate spirit for her patients and it shows in everything that she does.
How was your experience with Ryan Martin at Shady Grove Fertility?
As I have said in previous chances, Dr. Martin MD as a clinician is far more than I could ever expect from my doctor. I wish more doctors were like him. Whenever he saw that I was getting down in the process he will try to make sure to get me to laugh or smile and remind me that keeping a positive mindset is a big part of the process. He seem to always be involved in my care even after I was realeased from the clinic after my pregnancy. From the very first consultation when I met him and he sat down and drew a diagram out of what my care plan would look like to make sure that I understood everything that was going to happen to me I had a great feeling about him. Even after my husband’s job has relocate from Pennsylvania to New York three hours away I went to consultations with other doctors and did not find anyone that I felt transferring my care too and now decide to drive three hours each way to see him because I believe that much in him.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Do not be afraid to ask questions. He will answer every question and to him none are stupid questions. Give him the chance to allow you to feel comfortable
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
For my first egg retrieval Dr. Martin placed me on an antagonist protocol. The reason we needed to seek IVF help was my husband suffers from male factor in fertility. Otherwise I have three healthy children from my previous marriage and no history of any issues conceiving. He explained to me that we would have to use IVF with AC because my current husband‘s phone had to be surgically retrieve. During my first egg retrieval we used an hCG trigger however it caused me to overstimulate so now in my second egg retrieval cycle we are using a little brown sugar instead. After our miscarriage when we weren’t sure if we should proceed with IVF Dr. Martin explained that he felt we still had a chance because my body has proven that knows what to do in regard to my uterus, we just need a good embryo to implant. He said he felt as though the sperm was not a huge issue because we were able to get 3 embryos to blastocyst stage and highly recommended that this next cycle we utilize PGS testing to give ourselves the best cancelled of implanting a good embryo.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
When I lived in Pennsylvania morning monitoring appointments when that hard for me. Once I move to New York however monitoring between 7 and 9 AM was a little more difficult to get to considering I was driving three hours each way to get the air. One time I arrived after 10 AM but I was able to drive to the Chesterbrook facility and still see my doctor as he was there that afternoon. They understood my trip and we’re more than willing to help accommodate.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I don’t recall as my insurance covered everything except genetic testing. PGS testing is $3400
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For my first transfer we only transfer the one embryo. My second transfer was two embryos because we only had to laugh and Dr. Martin MD is open to discussing this with me. I told him that my insurance only allows us three chances and I would rather him play at two and still have one more chance laughed to go through another egg retrieval. He helped me weigh all the options and was open to my feelings and agreed to transfer two embryos in the second transfer. I love that we came to that decision together
10
Doctor
Ryan Martin
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
31
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Male Factor
0
We had a surgery scheduled and out of the blue it was rescheduled and they [Shady Grove Fertility- Towson] didn't tell us. We called the nurse to find out results from another test and that's when we found out the surgery was rescheduled. At the time of that call, the nurse didn't have the results but said she would have the results by 2pm so we could see if we needed to have the surgery or not. The deadline that day was 4pm to pay for the surgery. 2pm rolled around and we waited and waited, but we didn't have a call. So we called the clinic and no one was able to help us. They said we could transfer you to the nurse and they did that, but the nurse didn't pick up. At 3:50 we decided to go ahead and pay for the surgery and around 5pm we got a call from the nurse with our results. We were very upset and stressed with our experience and didn't even want to talk with the nurse after that.
+ Read more
Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Male Factor
0
Describe your experience with Shady Grove Fertility.
The clinic is very clean and well kept. The sectaries are very nice and will call you to remind you about an upcoming appointment. The staff and doctors are friendly to everyone they first meet. Some doctors are pushy and want to tell you what needs to be done without discussing all of your options for. I would talk to every doctor and see how you feel with each one before selecting this clinic to be your clinic. My wife and I read the reviews for other clinics in our area and then we stumbled upon this clinic and after reading the reviews we decided to try this clinic out. After going to this clinic for awhile, my wife and I wish that we chose a different clinic. The reason we didn't leave is because my wife and I felt that we had invested a lot of our time into this clinic and didn't want to have to start over from scratch. I would definitely recommend to everyone to do your research before choosing the right clinic for you and your partner.
During treatment, were you treated like a number or a human with Cigdem (Cori) Tanrikut at Shady Grove Fertility?
The Doctor explained to me what was wrong with me and the different ways we could try to resolve the issue or get a better result to do IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Pattiann)
The nurse was not good at communicating with us on the results of our tests. There was one instance when my surgery was rescheduled for the next Thursday and we did a Semen Analysis on the Friday before and didn't find out till the last minute it didn't have any results. We had t pay for the surgery on that Friday and no one would give us any answers so we just figured there were no results and paid for the surgery out of our pocket.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Cigdem (Cori) Tanrikut at Shady Grove Fertility?
Cigdem Tanrikut broke down the different treatments and what the possible effects could be for each route I took. She was very nice and polite and not pushy at all of my appointments. I would recommend her to my friends if they were going through the same issue I have.
What's one piece of advice would you give a prospective patient of Cigdem (Cori) Tanrikut at Shady Grove Fertility?
Don't stress about the small things. Just follow the course and hope for the best results.
Describe the protocols Cigdem (Cori) Tanrikut used in your cycles at Shady Grove Fertility and their degree of success.
Dr Tanrikut put me on testosterone pills for one month and had me take another blood test to see if my testosterone levels went up and they did. She had me take those same pills for another three months and during those three months, I went in for a Semen Analysis twice in Rockville and once in Annapolis. After those analysis were inconclusive, I had a surgery done called a micro testie.
Describe the costs associated with your care under Cigdem (Cori) Tanrikut at Shady Grove Fertility.
I don't remember
8
Doctor
Cigdem (Cori) Tanrikut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34
Treated
2018
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor
9
As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system... Mindy [a nurse] was phenomenal. She always called me back within 24 hours, she would let me blabber away on the phone about my fears, doubts or excitement of a recent step in the treatment process. She provides detailed protocols and follow up phone calls to make sure I’m doing well with the next step.As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system...
+ Read more
Age
34
Treated
2018
Success with this Doc
No
Race
European, Black or African-American, Native American, Other
Income
$200K - $499K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
SGF treated me like a number. It was a cattle call every morning for monitoring. When we went in for my retrieval they asked my husband for his sperm sample, and shocked we advised they’ve had it in their lab for 2 years!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr Bromer always spoke with me directly only on the important matters. He would even wait while I conferences my husband in on a call and spent as much time as we needed on the phone answering questions. Much more occurred between the important phone calls, and our experience is a little tainted about how the clinic staff treated me like a number.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Mindy Cotrell)
Mindy was phenomenal. She always called me back within 24 hours, she would let me blabber away on the phone about my fears, doubts or excitement of a recent step in the treatment process. She provides detailed protocols and follow up phone calls to make sure I’m doing well with the next step.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to inform you of changes in protocol
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr Bromer is an incredibly honest, understanding, truthful, scientific clinician. I wanted less fluff and more fact for the IVF process and he gave us just that. As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system, but when planning out our IVF protocol he heard everything we wanted, gave us all our options, and even when we said we eventually wanted to transfer two embryos in pursuit of twins he said “I would strongly recommend against that but we’ll do what you want. IVF has higher success rates nowadays than historically, it’ll be healthier for you and your baby if you transfer just one.” When monitoring discovered a cyst he called me personally to discuss the details, importance and impact of the suggested immediate aspiration. Even the day after my retrieval with a different doctor, my pain was unfathomable and he jumped into my emergency appointment to ensure no internal bleeding, ovarian twisting or unintentional rupture had taken place, when usually it was only myself, the ultrasound tech and a random nurse in my appointments. Even during this opiod crisis he didn’t say “it’s really unusual you to be hurting like this, just go home and rest.” He made sure I was safe and comfortable during my recovery, gave me a small prescription of a higher dose pain killer which finally enabled me to sit and sleep, and I returned to a normal state of post retrieval pain 2 days later without completing the prescription. Just today when one of our two embryos returned with a mosaic abnormality he spent 25 minutes on the phone with my husband and I going through every angle and potential outcome of whether or not to transfer it.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Don’t expect warm and fuzzies. He is kind, but he is a good doctor who’s main interest seems to be in the science behind getting and keeping a woman pregnant, not hand holding or coddling through the process.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Infertility is not biologically my problem, so the preexams confirmed all was right with my body. I presume the treatment plan was laid out as it would be for any standard patient. During Stims a cyst on my ovary was discovered, something new to me, and Dr Bromer called me to explain exactly how and why it would halt the IVF treatment and how important it was to have it removed right away. Apparently birth control, which I hadn’t taken in over 5 years, now (or maybe always?) made me develop an ovarian cyst. He advised the medications to stimulate my ovary and follicle growth would also make the cyst grow. My estrogen level was at 90 when it should’ve been 30-50. I can’t remember why the cyst would negatively impact the treatment but Dr Bromer did state if I didn’t get the cyst removed TOMORROW we could start Stims until the next month and hopefully the cyst would go down by then.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Cattle call line around the corner. Toward the end, one nurse/tech would holler into the waiting room “make sure you empty your bladder before your ultrasound!”
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
$24,000 for the IVF shared risk program, right now almost $5,000 for medications. The bill for the cyst aspiration hasn’t come in yet.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My husband and I wanted twins out of this expense, invasive process. Dr Bromer strongly advised against it as twins can be more taxing on mom and the other fetus during pregnancy, and having one newborn is harder than two. At the end of this first round we only have one quality embryo to transfer anyway, but he did detail with us the potential outcomes, both best and worst case scenario, if we transferred the abnormal embryo. I figured if it miscarries, no big deal. He advised; if it miscarries a subsequent DNC may damage the other healthy fetus. I didn’t even think of that, I more so thought it would just drop out of me.
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
21
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Most weaknesses are just small inconveniences such as location and parking situation. In my opinion their main weakness is that the receptionist fails to answer and return phone calls. In person she is very unfriendly. The clinical staff at Shady Grove is absolutely wonderful...The financial counselor is thorough in explaining what is covered by insurance and what is owed. They offer a generous 25% off discount for military families
+ Read more
Age
21
Treated
2018
Success with this Doc
?
Race
European, Native American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Shady Grove Fertility.
The clinic has more strengths than weaknesses for sure. Most weaknesses are just small inconveniences such as location and parking situation. In my opinion their main weakness is that the receptionist fails to answer and return phone calls. In person she is very unfriendly. The clinical staff at Shady Grove is absolutely wonderful. They go above and beyond to satisfy patient needs. They even provide visuals to help further understand procedures. The financial counselor is thorough in explaining what is covered by insurance and what is owed. They offer a generous 25% off discount for military families, and a 5%-25% off discount for qualifying patients who make under 95k per year. Overall i’m high Satisfied.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
I know what it’s like to feel like a number, I was treated as such by previous doctors who refused to provide further treatment for me... but when I met Dr. Nair she showed me true kindness and compassion. She is honest, knowledgeable, and most importantly she gave me hope.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Olga Mejia)
Our nurse was very organized and informative. She made sure we were satisfied and understood our treatment plan.
How was your experience with Anitha Nair at Shady Grove Fertility?
When Dr. Nair first introduced herself to my husband and I she approached us with a welcoming voice and a kind smile. She made us feel comfortable and patiently listened to everything we had to say. Dr Nair showed empathy and compassion when I opened up to her about our previous miscarriages. She was honest and thorough when explaining our options and let us feel in control of our treatment plan. Dr Nair worked together with us as a team and assured we were comfortable in our decision making process. Overall Dr. Nair has many strengths and as far as I have seen she has not shown any weaknesses.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
I highly recommend seeing Dr. Nair. She is everything we have been looking for in a doctor. There aren’t many like her.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Dr Nair suggested that while taking clomid if I produced too many mature eggs that cycle I should not go through with IUI and take the chance conceiving multiples of 3 or more due to the increased risks of preterm labor and low birthweight.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
Initial consultation along with diagnostics was covered by Tricare. (No copay or deductible) otherwise consultation is $175. IUI costs $1,800. Clomid $100-$500. 25% off Military discount. IVF $10-$15k.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Nair suggested transferring no more than 2 embryos.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
30
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
7
We never heard back from the nurse until we got a phone call from our financial counselor telling us that we had to pay same day or our date/surgery wouldn’t happen. ... The clinic [Shady Grove Fertility] was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc. ...
+ Read more
Age
30
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor
7
Describe your experience with Shady Grove Fertility.
The clinic was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
He was friendly enough but has an experience where he was 30 minutes late to appointment and hadn’t reviewed updated tests prior to speaking with us so seemed unprepared for our appt.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
Nurse was responsive but didn’t seem to fully communicate all the information between us and other doctors. Was good if we pressed for information or answers.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Gilbert Mottla at Shady Grove Fertility?
On first consultation he made observations based off of questions, frequency and regularity of period etc and without further testing speculated that our issue was probably irregular ovulation. Said that cloned would probably do the trick. Speculated that testosterone/MFI was probably not an issue by looking at husbands muscle and facial hair. That set hopes and expectations high. Come to find out we have MFI and I am fine. Much longer process than simply taking clinic.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Do research prior to appointment so you know what questions to ask.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
All female diagnostic tests. Then male diagnostic. Husband tested positive for genetic condition which causes azoospermia. Was put on medication to increase testosterone level for three months and then underwent Micro-TESE to retrieve sperm.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
All diagnostics which were mostly covered by insurance for husband and myself totalled about $2K. That included two counsyl genetic carrier tests at $299 each. Surgery for $8500 out of pocket and have not gotten to first IVF cycle yet.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a
7
Doctor
Gilbert Mottla
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
40
Treated
2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage
5
[Shady Grove] Strengths: multiple locations; beautiful facilities; IVF costs slightly cheaper than some of the other options; large staff; up-to-date equipment and procedures; wellness center (providing nutrition, counseling, and acupuncture); talented doctors, nurses, embryologists, etc; shared risk program. Weaknesses: their size can make them come across as impersonable, the nurses have so many patients that they can get information wrong; before the new facility in Fairfax
+ Read more
Age
40
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage
5
Describe your experience with Shady Grove Fertility.
Strengths: multiple locations; beautiful facilities; IVF costs slightly cheaper than some of the other options; large staff; up-to-date equipment and procedures; wellness center (providing nutrition, counseling, and acupuncture); talented doctors, nurses, embryologists, etc; shared risk program. Weaknesses: their size can make them come across as impersonable, the nurses have so many patients that they can get information wrong; before the new facility in Fairfax, all of my procedures were done by doctors other than mine. We also think it is important to note that at the time of our contract signing, the shared risk was only for those 38 and younger, making me at 39 ineligible to participate. Three weeks after treatment began, they updated the program to include 39-40, but did not make us aware of the upcoming changes.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Our in-person discussions/interactions as well as phone calls with Doctor Levens were always very friendly, informative and in depth; however, our interactions with nurses and office staff often left us feeling frustrated and neglected.
Describe your experience with your nurse at Shady Grove Fertility.
Most of the nurses I came in contact with were very capable, helpful, and compassionate, but there were several mishaps that made the process much more stressful than we hoped for. I had two primary nurses during my care. The first nurse was very personable but we had several instances where I had to correct her or ask for more detailed information on protocol. It could also be frustrating getting an answer from her in a timely manner because she was out of the office quite frequently. Eventually she left the company for another position. The second nurse was definitely better at getting back to us and helping us to feel looked after; however, there were still times we still felt like the amount of money we were paying didn't match the service we received. One of the biggest mishaps that we think is important to share was during the embryo development stage of our second cycle. The team had decided to push our embryos to day 7 because they were right on the edge of the blastocyst stage. On day 7 we waited the entire day to hear our results, holding out hope that no answer could be a good thing. By 4:00pm we finally had to call the after hour line because no one had called us. The after hours nurse called back and said that Dr. Levens had wanted to call us personally but that she could give us the results. She then proceeded to tell us that our embryos had stalled in their progression and had been discarded. When I told her we had waited all day by the phone, she replied, "Really?" So after waiting all day we heard the most devastating news we could hear from someone we didn't know and who didn't seem to grasp the gravity of the situation. Dr. Levens called back very quickly after that and apologized profusely; however, we can't help but feel we were misused. We understand that there were good intentions but feel it was a very insensitive thing to put us through.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is always very thoughtful in his approach. He explains everything as thoroughly and simply as he can and also takes the time to answer any questions. He keeps up with all of the latest research and gives his honest opinions about IVF treatments. We were slightly disappointed that he was so focused on the medicine side of things and didn't entertain any thoughts we had on a more holistic approach. Though he wasn't involved in all of our procedures, due to scheduling constraints, he was thoughtful enough to call afterwards. However, the calls usually came later in the evening, and if you missed one the only number given was the general office number, which made getting a hold of him frustrating. When our last cycle failed he set aside adequate time so that he could be sure to answer all of our questions and let us grieve. The only fault we found with this session was that he assured us that I had responded well to the updated protocol when we actually retrieved fewer eggs than the first cycle. When I asked what he would do with a third cycle, he responded that he would go back to the initial protocol and push the trigger medication at the end. This made us feel that the protocol didn't actually do what he had hoped, and it almost felt as though he was trying to save face.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Do your research and go in with questions. Make sure you find out everything that you need and want to know.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist - Vivelle Protocol. No birth control pills due to my Factor V Leiden's (heterozygote) disorder. Priming cycle: Vivelle patch, ganirelix First cycle: Follistim and Menopur; Pregnyl for "Trigger"; Zithromax taken day before retrieval; Progesterone in oil taken pre-transfer. This resulted in 10 retrieved eggs, 6 mature, 5 fertilized, 1 embryo. Embryo was biopsied for pre-genetic screening and came back normal. Embryo resulted in a chemical pregnancy. Second cycle: Gonal F, Menopur, and microdose Lupron (to hopefully aid in producing more eggs); Pregnyl for "Trigger"; Zithromax taken day before retrieval; This resulted in 6 retrieved eggs, 5 mature, 5 fertilized, 0 embryos. Dr. Levens commented that several of the follicles didn't have viable eggs to retrieve which is why if he did a third cycle he would attempt to push the trigger harder with Pregnyl as well as Microdose Lupron.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
Because I was 39, I was ineligible for their shared-risk program. Our insurance doesn't cover infertility so we paid everything out of pocket. Precycle costs (hysterosalpingogram, sperm testing, genetic testing, blood hormone tests, etc): At least $2,000 2 cycles, unlimited transfers: $18,500 (we only had 1 transfer) $5,000 PGS for up to 6 embryos (we only tested 1 embryo) Sedated transfer: $500 Discounted medications for 2 cycles around $12,000
7
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34
Treated
2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
9
[Shady Grove Fertility - Rockville is a] Great facility. It is clean and new-looking. I have never once gotten the medical heeby-jeebies from any of our treatments. They even have a pharmacy on location. The services they offer are all able to be handled in one place. It is great that both my care and my husband's care is able to be addressed in one location. It works like a well oiled machine without having the mass produced factory vibe.
+ Read more
Age
34
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility.
Great facility. It is clean and new-looking. I have never once gotten the medical heeby-jeebies from any of our treatments. They even have a pharmacy on location. The services they offer are all able to be handled in one place. It is great that both my care and my husband's care is able to be addressed in one location. It works like a well oiled machine without having the mass produced factory vibe.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is our end-game. We have male factor infertility and were referred to Shady Grove's reproductive urologist. After Dr. Doyle identified that our issue was male factor and referred us, it was unfortunately made clear that we would be on the long road. My husband's treatment will be about a year long from start until finish, and only then will Dr. Doyle and IVF/ICSI be on the table, but what makes Dr. Doyle so great is that he is on board for every milestone we go through with the RU. In fact, during my husband's treatment often the RU will leave voicemails for my husband and will not try to contact me (grrr) and Dr. Doyle will follow up with me when he sees the results even though he was not involved in the treatment. It makes me so confident that once we are eligible for IVF Dr. Doyle will be our champion. We are so thankful to have him be a part of this whole journey, and we are lucky that he is dedicated enough to care about our treatment even when he is not directly involved.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alana)
Informative, thorough, good communicator, caring, effective, teammate
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is the most caring and attentive doctor I have ever met, not just fertility wise. His knowledge and compassion are so greatly valued during this difficult time. Dr.Doyle makes my husband and me feel respected, heard, and cared for. He is honest and proactive. I truly feel that he is able to help us and that he is rooting for us.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Infertility is so hard. Ask questions and kindly address your concerns. Dr. Doyle is a very good communicator and he will talk through any concern you might have. Speak up.
10
Doctor
Joseph Doyle
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Strength: the staff [Shady Grove Fertility]. Nina, who is at the front desk, makes the world go round. Her positive attitude and smile meant the world to me during my daily morning appointments. Weaknesses: None! We have been so happy with the care we have received. I guess I would say the cost since our insurance isn’t covering it.... [Cost Of Treatment] Shared risk program. ~26k. Covers six rounds (not including meds or certain things) but if all round fail, receive refund of money. Cost included PGS testing.
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Shady Grove Fertility.
Strength: the staff. Nina, who is at the front desk, makes the world go round. Her positive attitude and smile meant the world to me during my daily morning appointments. Weaknesses: None! We have been so happy with the care we have received. I guess I would say the cost since our insurance isn’t covering it.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
From the moment we met Dr. Sasson, we knew he was our guy. He explained all of the medical procedures in a way where we were able to understand them. He reviewed the risks and benefits without making anything seem too easy or too hard. He was straight to the point, but not in an overly blunt way. He drew graphs for us and provided a lot of take home information. He made us feel confident in the decisions we made with him.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki )
Nikki has been wonderful. She is easy to get in touch with and always follows through with what she says she is going to do. She also is extremely compassionate and handled every difficult phone call with grace. She is lovely!!!
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson went above and beyond to keep us educated about the process. His communication was excellent. (He even called to discuss treatment with me when my body wasn’t responding to certain medications to explain the next steps.) I was confident in his treatment decisions and felt that I was in safe hands. He explained everything from start to finish. I never left an appointment feeling unsure what the next step would be.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Trust the process!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
I have PCOS and have quite a few follicles. We started with IUIs. First round- 100mg clomid followed by Gonal F shot and ovidrel trigger. Negative Second Round- 100mg clomid, 150 mg clomid, letrazole with injections. My body wasn’t responding well to the meds. (Too many follicles! They were just eating up the meds with no response!) Negative. Third Round- Clomid and Gonal ans Ovidrel. Negative. IVF embryo retrieval: Gonal F and Menopur. Cetrotide added. Lupron trigger. (Haven’t done transfer yet.)
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
Shared risk program. ~26k. Covers six rounds (not including meds or certain things) but if all round fail, receive refund of money. Cost included PGS testing.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Sasson recommended one embryo transfer based on my age and situation.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
28
Treated
2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
A weakness I would say at this clinic [SG] would be is that I was never told that children are not aloud at the clinic...The woman at the front dest was very rude about it...She made me feel ashamed for bringing him, and I dont think that a place promoting children, should be acting that way...I have had 2 nurses so far and both are extremely compassionate. They answer any concerns or questions I might have.
+ Read more
Age
28
Treated
2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
Describe your experience with Shady Grove Fertility.
A weakness I would say at this clinic would be is that I was never told that children are not aloud at the clinic. I have one miracle child (who is 5), and I brought him with me to one of our appts to have a pregnancy test done, because my husband wanted to be there too, and we did not have a sitter. The woman at the front dest was very rude about it. She told me that some women could have just suffered a miscarriage and do not want to see children. I guess she was unaware that I have had two miscarriages myself. She made me feel ashamed for bringing him, and I dont think that a place promoting children, should be acting that way. So I would say, that If you have children, leave them with someone when you come.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr Bromer is great with his patients. He makes sure you thoroughly understand everything. Procedures, medications, and questions you may have. He is very gentle, and I would reccomend him to anyone undergoing treatment.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison Catalani)
I have had 2 nurses so far and both are extremely compassionate. They answer any concerns or questions I might have.
How was your experience with Jason Bromer at Shady Grove Fertility?
He is extremely helpful in answering questions. He has warm bed side table manners. My husband and I always feel like all of our questions have been answered when we visit with him. I would reccomend him to other patients.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
If you have any questions or doubts, ask him. He will answer honestly.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Standard IUI protocol for all 3 IUIs. Day 3 come in for monitoring, start chlomid for 5 days. Come in day 11 or 12 of cycle for more blood work and monitoring. If follicles are measuring where they should, trigger shot on day 11 or 12. Two days after trigger, go in for IUI. All 3 of my IUIs were unsuccessful. Everything looked great, blood work was good, number of follicles were good, and sperm count was also good. We are unsure as to why all 3 failed.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
I am currently still waiting on insurance to submit my claims. So far I have paid out of pocket about 600 dollars.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We did not start IVF treatment yet, so we did not yet discuss embryo transfers.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
35
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
6
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum....Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly.
+ Read more
Age
35
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
6
Describe your experience with Shady Grove Fertility.
Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly. Weaknesses- I felt like a number. There was no personalization or feeling that I was remembered from my last appointment.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jody)
For as busy as the nurses are, Jody did an excellent job of responding to my concerns. Sometimes I’d get an email response and sometimes she would call, either way, I felt like I was able to get answers quickly.
What specific things went wrong at Shady Grove Fertility?
  • Scheduled the wrong procedure
How was your experience with Jason Bromer at Shady Grove Fertility?
He’s very knowledgeable and makes sure you understand what he is saying and that you fully comprehend his treatment plan. That being said, he’s a little odd and I felt slightly uncomfortable the one time he did an ultrasound on me.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Make sure to ask all of the questions you have- he really does do a good job of explaining everything.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
3 cycles of clomid, ovidrel, and preogesterone suppositories. I have PCOS and the clomid was used to stimulate follicle growth and the ovidrel was to ensure I ovulated within a certain timeframe. I’m on the third cycle now, but the first 2 ended up with negative results.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Timed intercourse was 100% by our insurance. We are discussing moving on to IUI next and that cost is $1800.
6
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
27
Treated
2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
5
I have been to 3 different branches of the shady grove and all the woman we have come in contact with were very sweet and happy to help us. From the faces at the front- to taking blood- even the doctors monitoring the follicles! The only weakness I've noticed is how hard it is to get a phone call in to them...Kim has been very helpful. She has given all the information on what is to come and what to expect after.
+ Read more
Age
27
Treated
2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
5
Describe your experience with Shady Grove Fertility.
I have been to 3 different branches of the shady grove and all the woman we have come in contact with were very sweet and happy to help us. From the faces at the front- to taking blood- even the doctors monitoring the follicles! The only weakness I've noticed is how hard it is to get a phone call in to them, but if you saw the line at the 7 am open, you would understand!
During treatment, were you treated like a number or a human with Joseph Osheroff at Shady Grove Fertility?
Dr. explains very by the book on how the treatment should work 'statistically'. " 'Statistically' you should have no reason why you shouldn't get pregnant. " Not very warm or really want to hear when you have had three IUIs that haven't worked.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim Blackwell)
Kim has been very helpful. She has given all the information on what is to come and what to expect after. Even when we were getting discouraged she had called me and told me what she had gone through and gave us different outlooks on the treatments given.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff did not really do any of my procedures or monitoring. We only saw him when it came to an office visit and he did do my last IUI. Part of me believes he did the third IUI to basically say he believed it was done right since they have all failed. It is very discouraging when you get the negatives. I wish it was a little more personal and heartfelt, but Dr. Osheroff is very intelligent when explaining different things.
What's one piece of advice would you give a prospective patient of Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff gives the negative or positive when it comes to results/ next steps. Other than that just depend on your nurse to give you the information you need.
Describe the protocols Joseph Osheroff used in your cycles at Shady Grove Fertility and their degree of success.
I have been prescribed clomid because I am an insulin resistant PCOS, I do not ovulate on my own. First approach was 4 months of clomid with intercourse, all unsuccessful. The IUIs were thought to work because my husband has only a 3% morphology, after the wash he has about 7-10 million usable sperm. We tried 3 months clomid with IUI, all unsuccessful. Dr. said we could continue doing a few more IUIs, but doesn't suggest it.
Describe the costs associated with your care under Joseph Osheroff at Shady Grove Fertility.
My insurance doesn't pay for anything infertility. Had to pay for all testing/ medications (don't remember costs- maybe over $1,000?) IUI was about $2,000 each with medications. ($6,000 total) If we do an IVF it is $15,000 for one procedure and that does not include any storing/ extras.
Describe Joseph Osheroff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. suggested we transfer one or two embryos, but no more because a risk for multiple pregnancies. If we have the option, the more the better-- two would be what we would want for a greater risk to have babies. Growing up you never think to yourself that you would love to have multiples, until you have infertility issues and then you think you can handle anything that is thrown your way!!!!
7
Doctor
Joseph Osheroff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
10
They [Shady Grove] are busy! Make sure if you’re doing ivf make the first appt available All of the staff was good and everyone was knowledgeable and compassionate....First assigned Stefanie Hernandez and she was great! She got a new job and for my frozen transfer I was assigned Danielle bird a She was not good and was not organized and seemed annoyed with me... Be sure to ask about discounts because they have some for the scripts
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
They are busy! Make sure if you’re doing ivf make the first appt available All of the staff was good and everyone was knowledgeable and compassionate. Don’t hesitate to do what they recommend and ask all the questions. Be sure to ask about discounts because they have some for the scripts
During treatment, were you treated like a number or a human with Ricardo Yazigi at Shady Grove Fertility?
He was very good about explaining the whole process and gave us options based on our failed cycle with reasons why
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stephanie hernandez)
First assigned Stefanie Hernandez and she was great! She got a new job and for my frozen transfer I was assigned Danielle bird a She was not good and was not organized and seemed annoyed with me
How was your experience with Ricardo Yazigi at Shady Grove Fertility?
He was very good about explaining the process he understood when we didn’t want to use donor sperm yet and came up woth an alternative. He was very good at making us feel like it was not hopeless. He set us up woth urologist to see my husband and gave us positive anecdotes
What's one piece of advice would you give a prospective patient of Ricardo Yazigi at Shady Grove Fertility?
Ask questions because he has the answers and will spend the time needed with you
Describe the protocols Ricardo Yazigi used in your cycles at Shady Grove Fertility and their degree of success.
Gonal f and menopur, these were upped very quickly as I was not responding, but once upped I was responding fine. Started ganirelix and then did egg retrieval. Because of my progesterone level the doctor recommended a freeze all and do a frozen transfer. He called personally to tell me that only 2 embryos were made. It was later that one more embryo got made but only 1made it to 6 day blastocyst We then got ready for frozen transfer with estrogen and progesterone injections Frozen transfer did not work
Describe the costs associated with your care under Ricardo Yazigi at Shady Grove Fertility.
My insurance covered 90% but the prescriptions were what was expensive about $11000 total with insurance but my insurance has a 25k lifetime maximum
8
Doctor
Ricardo Yazigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Baltimore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other, Unexplained
10
The only thing I see as a weakness with Shady Grove is the financial department. Not the counselors but the system itself. At SGF, you have to pay in full before you can actually start your treatment. We did so but keep getting bills saying we owe money for services we have already paid for...Our nurse Jamie is an absolute dream. She is always there to answer the millions of questions I have. She always responds back to me whether it’s through email or a phone call.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Shady Grove Fertility.
The only thing I see as a weakness with Shady Grove is the financial department. Not the counselors but the system itself. At SGF, you have to pay in full before you can actually start your treatment. We did so but keep getting bills saying we owe money for services we have already paid for. I’ve gotten emails saying that my application for ICSI is pending and that I will owe money once approved although we have been approved and I have paid the balance. It’s aggravating when you leave an exam room happy but go to leave and are told you owe money. It’s an ongoing cycle that needs to be fixed. I’ve been told it’s a new system but according to the girls in my Facebook support group, this has been an ongoing issue.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility?
Dr. Roth never treated us like a number. During rough times when our treatment would get pushed back for something, she would call to check up on us. She has called to make sure I was okay when I had a bad reaction to Vicodin and had to go to the hospitalafter the egg retrieval. She cares about her patients.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jamie Dean)
Our nurse Jamie is an absolute dream. She is always there to answer the millions of questions I have. She always responds back to me whether it’s through email or a phone call. She never just calls and hangs up but she always leaves a voicemail if I don’t answer. Everyone at Shady Grove has been accommodating and helpful. Always pleasant. I’ve never had one bad experience there and I’ve been with them for almost a year (in December).
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Lauren Roth at Shady Grove Fertility?
I couldnt have asked for a better doctor. I’ve known quite a few ladies who have gotten treatment at Shady Grove Fertility both at the Frederick office and Rockville office and each lady had a doctor to recommend. Initially, we were paired with Dr. Bromer but had to reschedule which then we were paired with Dr. Roth. From the very beginning, I felt comfortable around her. She fully explained the tratement plan she had for us and answered any questions I had without hesitation. She never seemed annoyed even with her busy schedule. I’ve mentioned before that she has called to check up on us when our treatment would get pushed back or when I had a bad reaction to medication. She has called us to give us good news after our egg retrieval even after our assigned nurse gave us the news. Dr. Roth is a phenomenal doctor who I would recommend (and have) to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility?
Trust in Dr. Roth. She loves what she does for a living and you can see that when she interacts with you. You’re not a number with her. You are (your name) from (city, state) who wants nothing but to start a family or add to an existing family.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility and their degree of success.
I am still undergoing treatment.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility.
We have blue cross blue shield and have 100% coverage after meeting our deductible. We paid what was left of our deductible which was around $2800.we signed up for a synchrony study with requires assisted hatching and ICSI. We were not approved for either of those services so that was out of pocket plus we owed for services before we were approved which was another $3800. Medication has been a breeze and nothing has been over $30 per prescription
Describe Lauren Roth's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No comment. I am in a study that does PGS and ERA testing and only allows for the transfer of 1 embryo.
10
Doctor
Lauren Roth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Other
10
It's hard to put into words the relationship that I developed with Lisa Russell and the entire nursing staff at Shady Grove Chesterbrook...Lisa is first and foremost an excellent nurse who understands the complications of infertility. She was an excellent communicator. It was very rare that I did not hear directly from her if important news had to be shared. On the off chance that another nurse called me and not Lisa, they were always extremely kind and warm in her absence. I felt as though I could call or email Lisa every day and I never felt like I was bothering her. When we suffered devastating miscarriages, she was an emotional support and a friend; yet, she also helped us to understand what was going on.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Other
10
Describe your experience with Shady Grove Fertility.
One of the first things you will notice when you step inside is that the front desk staff is kind and compassionate. This is extremely important to me as I believe approachability begins the minute you walk through the door. The nursing and medical staff is empathetic and wonderful from the person who draws your blood to the people who perform your procedures.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
I came to Dr. Sasson ready to give up on giving birth to a child. We were already going through an adoption home study. I have been struggling with severe pelvic floor problems for many years now and was encouraged to go see Dr. Sasson by a pelvis floor physical therapist. Dr. Sasson treated me like an individual and treated my pain with care, sensitivity and kindness. I was used to feeling scared and ashamed at the doctor but I never felt that way under his care. Our IVF cycles had a few setbacks. My first transfer had to be cancelled a week prior as I ovulated through the medication. I then suffered two miscarriages within a 5 months window. I was devastated and depressed. Dr. Sasson helped us to come up with a plan and to execute that plan to get to the bottom of what was wrong. He cried with us and showed great empathy and warmth over our losses but he never let us lose hope. I chose to follow his advice and I underwent both surgery at the local hospital to potentially correct some pelvic issues and then underwent the ERA procedure to help with the transfer. After several months, we tried again. I am now 15 weeks pregnant and everything is going well. When we left Shady Grove, Dr. Sasson thanked us profusely for trusting him and we all felt very emotional.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lisa Russell )
It's hard to put into words the relationship that I developed with Lisa Russell and the entire nursing staff at Shady Grove Chesterbrook. They became close friends and family and, even now, though we are so thrilled to be expecting a baby, I miss seeing him on a regular basis terribly. Lisa is first and foremost an excellent nurse who understands the complications of infertility. She was an excellent communicator. It was very rare that I did not hear directly from her if important news had to be shared. On the off chance that another nurse called me and not Lisa, they were always extremely kind and warm in her absence. I felt as though I could call or email Lisa every day and I never felt like I was bothering her. When we suffered devastating miscarriages, she was an emotional support and a friend; yet, she also helped us to understand what was going on. When I asked her for an honest opinion, she gave it to me. I always knew what we were doing, where we were going and what the goal was. She celebrated our triumphs and empathized with our tears. On the days when I was scheduled for a procedure, Lisa would always pop back to check on me. In addition to Lisa, there were other extremely caring and loving staff at Shady Grove that always showed us compassion and kindness. Even a simply blood draw was handled with the utmost care and a smile. The nurses and staff that are responsible for the surgical procedures (Rosemary, Erica, Mallory, Jaime etc) are also excellent in every way possible. I still never forget breaking down in tears on the surgical table before I had to undergo a D&C procedure and the nurses gathering around, telling me it was OK to cry and offering me love and support on this most difficult day. The Shady Grove Chesterbrook nursing staff is second to none.
How was your experience with Isaac Sasson at Shady Grove Fertility?
As I shared previously, I came to Dr. Sasson after many years of poor experiences with Doctors due to severe pelvic pain and pelvic floor issues. I had pretty much given up hope even after spending several years in pelvic floor PT. I had tried to reach out to another fertility clinic prior to Shady Grove, and felt immediately like they couldn't be sensitive to my health issues. However, that was not the case with Dr. Sasson. From the first moment we met him, he listened to us and treated us like individuals. He was very careful and sensitive about making sure I felt comfortable at all times. When we experienced devastating setbacks (miscarriages) he grieved with us but didn't let us give up hope. He helped us come up with a plan to diagnose what was going wrong and helped us execute that plan with positive support and empathy. I am now 15 weeks pregnant with a healthy baby and things are going well. It was hard to leave Dr. Sasson as he took such good care of us. He's a loving, kind and wonderful Doctor.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Trust him fully. At the end of the day, we know our own bodies and we need to be our own advocates but we are not the Doctor. When and if setbacks occur, trust that he is going to help you figure out where you go from here. When a plan is given, have the courage to follow it to completion. It's the only reason why we are now expecting our son.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
As a patient with severe pelvic floor problems, I really was not a good candidate for IUI so we went immediately to IVF. We learned quickly that although I had a normal follicle count on my ultrasounds, my follicles did not respond as well to the stimulation drugs. My first cycle, we only retrieved 5 eggs. A dominant follicle had sucked up a lot of the medication on the one side. Out of those 5 eggs, we wound up with 1 normal PGS tested embryo. The transfer was canceled one week prior to the procedure because we found that I ovulated through the delestrogen. I was then put on a different protocol for the next month wherein I had to take Lupron injections first to avoid the ovulation again. This was difficult but we fought through it. The transfer was successful and I became pregnant. We had a healthy heartbeat at 6 and 7 weeks; however, I then started to bleed and we sadly lost the baby shortly thereafter. At the Doctor's suggestion, I went through with a D&C procedure to ensure I would not get an infection. We went through our second egg retrieval a few months later after I healed from the miscarriage. This time, Dr. Sasson chose to start me on an estrogen patch to help prevent a dominant follicle like the time before. He also increased my dosages on the medication in the hope that we could get a few more quality eggs this time. This protocol worked and I had 9 more mature eggs retrieved at the retrieval surgery. Of those 9 mature eggs, 7 of them made it to 5 day blasts. Of those 7, 3 of them tested normal through PGS. We transferred the first of those embroyos (from the second batch) following the same transfer protocol as my first pregnancy. (Lupron injections to prevent ovulation.) Then we started on the del estrogen and the progesterone injections. Unfortunately, this pregnancy also resulted in a very early miscarriage (a chemical) after a positive pregnancy test at home. At this point, Dr. Sasson suggested that I go through the recurrent miscarriage bloodwork so that we could identify why I had now miscarried two PGS tested normal embryos in a row. He also suggested that I schedule a surgery at a local hospital so that we could do a full hysteroscopy and make sure there weren't any other lingering issues with my uterus that might be causing the problem. I went through with this procedure and we learned that, despite my years of pelvic pain, there did not appear to be anything in my uterus that was causing the miscarriages. The endo that was causing my pelvic pain was very deep in my pelvis, likely not a candidate to be ablated and not something that they should likely try to touch. Additionally, at Sasson's suggestion, I went through with the ERA (Endometrial receptivity test) in order to gage if there was an issue with the timing of my transfers. The ERA showed that I was considered "pre-receptive" and Dr. Sasson then adjusted the timing of my next transfer accordingly. Finally, my miscarriage panel bloodworked showed that I tested positive for one of the antibody clotting disorders and I was put in a daily baby aspirin to try and treat it. The panel also showed that I had elevated prolactin that might be contributing to my problems and I was put on Dostinex to attempt to treat this as well prior to transfer. My 3rd transfer (2nd embryo from the second retrieval) occurred after the results of my ERA and after I started the aspirin and Dostinex protocol. I did a lowered Lupron protocol this time to prevent ovulation and then started on my delestrogen injections per usual. We then adjusted the timing of my progesterone injections to match the results of the ERA. This transfer was a success and resulted in a healthy pregnancy. I was released from Shady Grove's care after 10 weeks and I am now under the care of a high risk OB that came highly recommended. I am now 15 weeks pregnant and all is going well.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
We were lucky to be part of the shared risk program for IVF. At the time, I believe the cost for the shared risk portion of the treatment (not including medications or PGS testing) was $21,000. However, if we were going through this treatment now, the cost would be even lower as Shady Grove recently lowered their rates for shared risk.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I believe that had I asked to transfer 2 embryos, Dr. Sasson would have respected my wishes; however, this was not something that I considered doing.
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2018
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
Unexplained
10
The nursing staff is so kind and compassionate [at Shady Grove Fertility]. I understand why they are so compassionate, however sometimes I felt like I was being handled with kid’s gloves. Which is not a bad thing at all because some women need that :)...we qualify for Shady Grove’s shared risk program which is very affordable...It is very easy to contact the office and schedule appointments that fit your needs. They have always phoned with reminders of appointments and also send out helpful emails with different tips and success stories from past patients.
+ Read more
Age
29
Treated
2018
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
It is very easy to contact the office and schedule appointments that fit your needs. They have always phoned with reminders of appointments and also send out helpful emails with different tips and success stories from past patients.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
Doctor Martin has always made us feel that he has our best interest at heart. He is interested in our lives and is determined to help give us the family we have always dreamed of.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie)
The nursing staff is so kind and compassionate. I understand why they are so compassionate, however sometimes I felt like I was being handled with kid’s gloves. Which is not a bad thing at all because some women need that :)
How was your experience with Ryan Martin at Shady Grove Fertility?
Dr. Martin has always made himself available to us for any questions that we may have. We just finished our IVF consult with him and we feel so confident in our understanding and ability to move forward. I feel very lucky that Dr. Martin doesn’t just see me for my lab values, but treats me as a patient. He is very straight forward but also has an excellent bedside manner.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Believe that he has your best interest in mind and trust his process.
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
I have unexplained infertility. I ovulate on my own with regular cycles and my husband is healthy. We started with clomid plus trigger plus timed intercourse. But clomid overstimulated my ovaries and we ended up switching to femara plus trigger plus timed intercourse. This our fourth and final cycle of timed intercourse. If this cycle fails, we will move onto IVF later in the year.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
I am very lucky with the insurance that I have the costs have been minimal. However, IVF is not covered. Luckily we qualify for Shady Grove’s shared risk program which is very affordable.
10
Doctor
Ryan Martin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Warrington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
9
SGF is indeed run like a very efficient machine. It’s not necessarily a great impression at first if you’re looking for warm and personalized attention, but I had pretty big change of heart after my 3rd miscarriage (from a natural pregnancy) and I moved from being lukewarm on IVF treatment to aggressively pursuing it. I did appreciate their efficiency... about $2,500 for PGS testing, and $1400 for acupuncture treatments, approximately $700 for an ERA test (endometrial receptivity biopsy)
+ Read more
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Race
East Asian, South Asian, Middle Eastern
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
SGF is indeed run like a very efficient machine. It’s not necessarily a great impression at first if you’re looking for warm and personalized attention, but I had pretty big change of heart after my 3rd miscarriage (from a natural pregnancy) and I moved from being lukewarm on IVF treatment to aggressively pursuing it. I did appreciate their efficiency.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very helpful although he like all the doctors are very busy. He did call me directly several times to explain things (eg when I was having a likely chemical pregnancy) and he helped to give the basic facts of the matter. I appreciated him laying out the options when things weren’t looking good and offering new tests to find out more info.
How was your experience with Frank Chang at Shady Grove Fertility?
Was appreciative of his calling me directly a few times to discuss treatment options at length. He was also good re: being realistic and managing expectations. On my third FET and last he was really hoping for the best but it turned out not to be and we are not in a whole new IVF cycle, which will be my last.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
I was on Menopur 75 and Gonal F 225 for about 9 days which was a surprisingly short protocol. Triggered on day 10 and retrieval on day 11. I used the HCG trigger instead of the Lupron and there was a specific reason why Dr Chang decided on that but I can’t recall. They retrieved 19 eggs. 10 ended up fertilizing normally but only 3 tested noramally (PGS) without chromosomal abnormalities. All 3 FETa failed. One of the three was a chemical pregnancy.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
$22,500 and an additional $3000 for medicines, about $2,500 for PGS testing, and $1400 for acupuncture treatments, approximately $700 for an ERA test (endometrial receptivity biopsy) Everything was out of pocket. My insurance only paid for infertility testing and diagnostics. The year we decided to start IVF, the US Federal government pulled ALL of the insurance carriers that offer IVF treatment off their benefits offerings.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Yes he really thought I had a high chance of success and we didn’t want twins.
8
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
1 Egg Frozen
Treatment
1 Egg Freezing
Diagnosis
Endometriosis
10
I think the clinic [Shady Grove Fertility- Fair Oaks] could do better with the front desk staff being more attentive, with looking you in the eye and addressing you as soon as you reach the counter. There was one woman who was very kind when greeting patients, but some of the others were not as friendly as they ought to be.... I paid $9,000 for the retrieval, monitoring, egg storage for 5 years and fees. I then also paid around $7,000 for medications for a total of $16,000.
+ Read more
Age
36
Treated
2018
Success with this Doc
1 Egg Frozen
Race
East Asian
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Endometriosis
10
Describe your experience with Shady Grove Fertility.
I think the clinic could do better with the front desk staff being more attentive, with looking you in the eye and addressing you as soon as you reach the counter. There was one woman who was very kind when greeting patients, but some of the others were not as friendly as they ought to be. Same with the women who draw blood. I absolutely loved India but the other tech wasn't as warm. The clinic's strength is their proven reputation and their ability to be the leader in fertility treatments. I think with scaling such a business, SGF just needs to keep maintaining the quality of interaction between patient and provider.
During treatment, were you treated like a number or a human with Stephen Greenhouse at Shady Grove Fertility?
At any fertility clinic, its easy to feel like a number. Because there were so many people in and out for bloodwork and ultrasound, its easy to think you're rushed but you're not. You have the opportunity to ask as many questions as needed and interject however many times you want. I never felt as that other many other patients around me affected my experience. If anything, it comforted me to know that others are going through a similar journey.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Anne Miller)
Anne Miller was great. She always responded timely to my needs. Jennifer Butler-Symonds was also incredible amazing. She gave me all the information I needed, even when I was confused or felt like a basketcase and was worried about everything. She also met with me when I came into the office, to give me extra needles because I ran out. I loved my interactions with Jennifer. It helped tremendously during such a stressful time as this.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
Dr. Greenhouse was always so gracious to me. After a significant number of days on stims, my follicle count was very low and we risked not getting any eggs at all. Dr Greenhouse sat down with me to let me know what my options were - and told me he'd support me with either option I decided. He was compassionate and I appreciated that very much. I have met other Doctors who were "to the point" and not as "warm" - I am so glad that I was treated by Dr. Greenhouse and not someone else with poor bedside manner.
What's one piece of advice would you give a prospective patient of Stephen Greenhouse at Shady Grove Fertility?
If you're seeing Dr. Greenhouse, you are in good hands. He's a great doctor and very skilled. Ask all the questions you need - he was very patient and throurough with my list of questions.
Describe the protocols Stephen Greenhouse used in your cycles at Shady Grove Fertility and their degree of success.
I have .3 AMH and endometriosis. We started off with 150 Menopur with 450 Gonal F. After a few days, we increased the Menopur to 225 and then added Cetrotide in the mix. Trigger shot was Novarel. They saw 3 follicles, a 19.5, 17.1 and 11.8 but unfortunately, I think the big one got to big and the small one was undetectable. I came out with only 1 egg retrieved. But that one egg was mature. Thank God.
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
I paid $9,000 for the retrieval, monitoring, egg storage for 5 years and fees. I then also paid around $7,000 for medications for a total of $16,000.
Describe Stephen Greenhouse's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was only treated for egg freezing so those options were not needed.
10
Doctor
Stephen Greenhouse
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fair Oaks
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF, Donor Eggs
Diagnosis
Other, Unexplained
10
Very modern, professional, clean. Has their process down. At the beginning of the process, Shady Grove set you up for a coordinator for financial, embryo, office, nurse- all parties which specialized in their reapected areas to help you to navigate when the process starts....She’ll [nurse] answer questions, has patience, you are able to contact her via email or phone and always returns call/email same day.
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF, Donor Eggs
Diagnosis
Other, Unexplained
10
Describe your experience with Shady Grove Fertility.
Very modern, professional, clean. Has their process down. At the beginning of the process, Shady Grove set you up for a coordinator for financial, embryo, office, nurse- all parties which specialized in their reapected areas to help you to navigate when the process starts.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Like a human bc show they care. Communicated. Easy to get a hold of my nurse or doctor. Took time with me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian Oseni)
She’ll answer questions, has patience, you are able to contact her via email or phone and always returns call/email same day.
How was your experience with Eric Levens at Shady Grove Fertility?
I am in Virginia Beach. I go to the Rockville, Maryland location for treatments. Dr. Levens was at this location when I first started treatments but has moved. Although my treatments are remote, I still can call him anytime I have any questions. He calls and checks in on me to see if I have any questions. I monitor outside of Shady Grove but when we were pregnant last and was having heavy bleeding. Dr. Levens asked we go to his clinic so he can personally do our sonogram. I am happy with Dr. Levens. He is a great doctor. Too bad he is not in Virginia Beach. Shady Grove is worth the travel.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Do research and trust the process.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We started with progesterone vaginal inserts and progesterone injections. Then, we moved to progesterone injections and was able to have implantation. As for estrogen, we started we just injections, second cycle we added estrogen vaginal inserts twice a day and now, inserts are up to three times a day. The change to estrogen have increase the uterine lining before implantation and increase of progesterone injections dosage have decrease bleeding after transfer.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
$25,000 donor egg, risk share program.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Doctor was very careful about the amt of embryo we can transfer. He educated us to the possible risk for the baby and mom with multiple embryos. The 1st cycle, we transfer one. The 2nd cycle, two embryos bc we asked. I am glad although he prefers one embryo because we asked for two, he was open to our decision.
10
Doctor
Eric Levens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
42
Treated
2018
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
To be honest, it was a bumpy start with our nurse [at Shady Grove]. She's very kind and compassionate, but having worked with another nurse before, we could see that she was not as thorough in giving instructions. There's been much improvement since those initial hiccups, but we still ask for clarification on occasion...SGF handles monitoring appointments like a well-oiled machine. They do a great job from start to finish.
+ Read more
Age
42
Treated
2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility.
Shady Grove takes great effort to create an environment with compassionate professional care from the front desk folks that greet you at check-in to the medical staff passed in the halls to even how the waiting space is broken up so you don't walk into a massive open waiting room akin to visiting the DMV. When you're having a tough day as many of us do in this process, those things are comforting. We've been with Shady Grove through three IVF cycles and the one area of weakness is the Financial Services team. The Finance team has high turnover, doesn't always lay out costs clearly and at times may take days to respond to your call or message. That said, they are still pleasant to work with. I would suggest doing most communication on finances via email so you have records.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
While the day to day instructions and details are conveyed by our nurse, Dr. Chang is usually available for questions if requested and called us directly if there was significant news (good or bad). During those calls, he always asked how am I doing--all of which made us feel like our case mattered.
Describe your experience with your nurse at Shady Grove Fertility.
To be honest, it was a bumpy start with our nurse. She's very kind and compassionate, but having worked with another nurse before, we could see that she was not as thorough in giving instructions. There's been much improvement since those initial hiccups, but we still ask for clarification on occasion.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang is pleasant, knowledgeable, honest and an empathetic listener. He seems fully aware of the physical and financial challenges patients often experience. He is slightly hopeful while remaining candid. He also doesn't try to push us in a direction we don't want.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
SGF handles monitoring appointments like a well-oiled machine. They do a great job from start to finish.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
Two cycles of IVF with PGS testing: $21,500 plus the cost of meds which adds an additional $5,000-$7,500 per cycle.
9
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
SGF does use a cookie cutter approach for their protocols. Nothing is outside of the box. SGF is a large clinic, but we didn't really ever feel like we are just a number there. The Fairfax office was great!... There are many options at SGF and they use "global" fees, which is nice because monitoring is included in this. They have a single cycle package, and multi-cycle package, and a shared risk program.... Sarah our IVF coordinator was great.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
SGF does use a cookie cutter approach for their protocols. Nothing is outside of the box. SGF is a large clinic, but we didn't really ever feel like we are just a number there. The Fairfax office was great!
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is very personal and caring. If you have any questions about why he is doing something, just ask, he will explain it in detail. SGF sees a lot of patients and yet the care still feels personal.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah)
Sarah our IVF coordinator was great. She replies to emails and calls very promptly and gets to the point. The monitoring in the morning was fairly orgainized and quick. There were a few hiccups but nothing major at all.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is a great doctor who is to the point, yet in a caring way, and has a background in research. We never felt like he didn't know what he was doing. He called us a few times during the stimulation phase of our cycle to give us updates, or see if we had any questions.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Make a list of questions, discuss any doubts you have with Dr. Levens.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Levens started us on the protocol we wanted. During the stimualtions he adjusted the dosages as needed. In general SGF does not really do out of the box protocols, they do take a more cookie cutter type approach for protocols. However, this doesn't mean it can't work.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Well run - a few hiccups but nothing to complain about.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
There are many options at SGF and they use "global" fees, which is nice because monitoring is included in this. They have a single cycle package, and multi-cycle package, and a shared risk program.
10
Doctor
Eric Levens
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Eric Levens at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
45 - 47
Treated
2016 - 2018
Success with this Doc
?
Treatment
1 Egg Freezing
Diagnosis
Uterine Fibroids
8
Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances....The entire nursing staff was always very kind. I felt very comfortable and welcome....I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.
+ Read more
Age
45 - 47
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Egg Freezing
Diagnosis
Uterine Fibroids
8
Describe your experience with Shady Grove Fertility.
Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Andrea was extremely kind and really took the time to explain everything, including things that were not necessarily in her scope of expertise (financing). She was very patient and really explored all options with me. In addition, she was very honest.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: first nurse is no longer there)
The entire nursing staff was always very kind. I felt very comfortable and welcome.
How was your experience with Andrea Reh at Shady Grove Fertility?
Andrea was very thorough in exploring all of my options. As a single woman, she was supportive of my journey. I never felt worried about doing this alone. Andrea never made me feel like she was rushing. In fact, when I apologized for asking so many questions, she told me that it was her job and to ask her everything I needed to. In addition, I was told to contact her with further questions. She encouraged me to keep all of my options open and explore all possibilities. Each time I go, Andrea makes me feel that I matter and am not just another number.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
That she is very nice and thorough - don't hesitate to ask her any questions.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I had fibroid surgery while I was under Andrea's care. I had all of the testing done to assess readiness for IVF. My treatment was pause in order to secure proper financing. We discussed transferring my eggs from NY, using egg donors, and using sperm donors.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
I was able to use insurance only for the fibroid surgery. Everything else has been out of pocket - my insurance does not cover anything. I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.
9
Doctor
Andrea Reh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Annapolis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IVF
Diagnosis
9
It [Shady Grove-Rockville] is a pretty well-oiled machine. There are so many women (and men) that attend the clinic daily for a multitude of reasons and all are taken care of. There were a few times when I knew that during morning monitoring I needed to follow a certain protocol, as delineated by my nurse, however it was not written in the system and they were unable to reach her because it was before 9 am. I had to turn around and go back which was an inconvenience but not the end of the world.
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Shady Grove Fertility.
It is a pretty well-oiled machine. There are so many women (and men) that attend the clinic daily for a multitude of reasons and all are taken care of. There were a few times when I knew that during morning monitoring I needed to follow a certain protocol, as delineated by my nurse, however it was not written in the system and they were unable to reach her because it was before 9 am. I had to turn around and go back which was an inconvenience but not the end of the world.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
There were times when Dr. Levy called me and helped me understand the process and there were other times where I felt that he could have been talking to anyone and lacked the proper bedside manner.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nicole Astorga)
She was available by phone and email and usually got back to us within 24 hours, on rare occasions, it took longer. She tried her best to explain everything she understood and managed our case as much as she was able. She answered all questions and was always friendly.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Scheduled the wrong procedure
How was your experience with Michael Levy at Shady Grove Fertility?
He is so knowledgeable and it was clear from the minute we walked into his office that we were in good hands, medically. I never once wavered in his approach toward our treatment and had full faith in his ability to guide us through these murky waters. Simultaneously, my husband and I felt that he often rushed us off the phone, was not as compassionate as we had imagined he'd be, and was somewhat cavalier about our setbacks when we were visibly struggling.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
Know that you will be in very good medical care and look for other members of his team (or your own team of family and friends) to lean on for emotional support.
Describe the costs associated with your care under Michael Levy at Shady Grove Fertility.
We have spent around 40K thus far for IVF treatment (not including medication)
Describe Michael Levy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He told us that since I was under 39/40 he believed in singleton pregnancies as they are less high-risk in nature.
8
Doctor
Michael Levy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
43 - 46
Treated
2015 - 2018
Success with this Doc
?
Treatment
IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
7
Multiple times I had to call the emergency care number [at Shady Grove] to get results and be provided the correct dose of meds or timing of my shots/appointments because they failed to follow instructions on which number to call. Admittedly, my schedule was unique, but I provided very clear instructions on which phone number to leave results but they often failed to read the notes in my file and called the wrong number which I could not reach remotely to verify the next step in my protocol. Fortunately, no cycle was ever lost due to the comms error, but it did cause extra stress that I did not need.
+ Read more
Age
43 - 46
Treated
2015 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
7
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility is very much a baby making factory that is interested in outcomes and not so much the care and treatment of the individual. But they get results....they just might not be the results you hoped for (pregnancy via donor egg instead of your own eggs) and the way you hoped (seeing your doctor verses the "on call" doctor).
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
Dr. Guarde is excellent in person and on the phone, and very relatable. My concerns are that she never informed me in advance when she would be unavailiable.....she was on vacation or otherwise not working during two of my three "own egg" transfers, which was very upsetting to discover in the moment.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley (forget last name))
Ashley was very caring and supportive when providing the results of my blood tests.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Rachana Garde at Shady Grove Fertility?
Dr. Garde is very personable and relatable, and is the only woman that practices at the clinic I was at. In hindsight she was a little too optimistic and her hopes for a pregnancy with my own eggs ended up costing me a lot more than I thought I would expend to get pregnant, finally only having a viable pregnancy through donor egg (and two separate donors at that). I only saw her in person twice, once for my initial consult and once during an early ultrasound with my first pregnancy. The rest of the time all comms came through the nurse. I did have several phone calls with Dr. Garde to discuss the outcome of my miscarriages and the way ahead. She was always very supportive, but I feel like almost too gentle without providing solid recommendations for the next step, ie when to move on to donor egg.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Ask her the hard questions, because she will not tell you unless you ask. If you ask, she's very forthcoming.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
I did 3 cycles using an "antagonist" protocol, each with increasing doses of menopur and gonal F. My first cycle rendered the most eggs and embryos, but none of the cycles ever ended up producing a PGS-testable "blastocyst" and so embryos were implanted without testing, resulting in miscarriage or BNF. First cycle implanted 3 embryos resulting in week 11 miscarriage. Second cycle implanted 2 embryos resulting in week 7 twin miscarriage. Third cycle implanted 2 embryos resulting in BNF. Dr. Garde never explained the rationale behind the protocol or the increase in dosage or why she didn't want to use a different protocol. After the third cycle I moved on to donor egg.
Describe the costs associated with your care under Rachana Garde at Shady Grove Fertility.
I was a self-paying patient (no insurance coverage) and was provided a 25% discount for being active duty military. First 2 cycles were purchased as a group for ~$17000 (with discount) and 3rd cycle was purchased separately for ~$12000.
Describe Rachana Garde's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We discussed very early on my desire for a singleton, but was convinced that due to advanced age that more embryos needed to be implanted, and my decision was helped because the embryos were not of freezable quality, so it was either implant or destroy, so I did the multiple embryo transfers.
7
Doctor
Rachana Garde
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Fairfax
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
2
The clinic [Shady Grove] did not stay on top of the insurance requirements, leading to a canceled cycle. There were also a number of times with intense confusion about what the protocol was actually supposed to be (with an attitude of “it’s just an iui...Definitely a factory...easy appointment scheduling, lots of locations, work-friendly hours. I would be careful if you have need for confidentiality— while in the waiting room I heard front desk staff talking about patients’ files
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
2
Describe your experience with Shady Grove Fertility.
Definitely a factory and primarily about their profits. That said, some things do go more smoothly because of their corporate feel— easy appointment scheduling, lots of locations, work-friendly hours. I would be careful if you have need for confidentiality— while in the waiting room I heard front desk staff talking about patients’ files, including names (not in a gossip way, in a work-related manner, but more info than the waiting room should have heard.) This actually led to my being aware of a prominent person’s pregnancy a couple months before it was announced in the newspaper— presumably someone who definitely wanted her privacy on the matter!
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh was great to deal with, I felt informed and respected in my conversations with her. That wasn’t always (or even mostly) the case with the nurses and support staff at shady grove, however— overall, I felt very much like a number.
Describe your experience with your nurse at Shady Grove Fertility.
The nursing staff was widely variable— some were fabulous, some seemed contemptuous. I definitely had the sense that they might be more engaged and on top of things if I were doing more expensive/involved treatment, but my IUI attempts weren’t at that level.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh seemed competent and was friendly and good to talk to. I did feel at times like she was obligated to try to sell extra services. However, this is only based on one in-person meeting, one phone call, and one voicemail. Most of my interaction were with other staff at shady grove, which were not always as positive.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Try to get more time and check in more with Dr. Reh herself— she seemed like she knew what she was doing, but it got lost in translation being relayed through multiple layers of staff.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I did three unmedicated IUI which resulted in negatives. (One of these was monitored, with a trigger and prometrium after iui, but I’m not sure Dr. Reh had anything to do with that protocol choice— it seemed to come from the nurse.) the next planned steps were/are a medicated iui and then she suggested an IVF cycle with PGD.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
With 50% coverage on my insurance, the cost for appointments was $105-$135. (However, when the insurance snafu happened, I became aware that the self-pay option was actually about 5-6 times that amount.
5
Doctor
Andrea Reh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Shady Grove Fertility
Arlington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
All of the staff at Shady Grove Chesterbrook office were amazing & friendly! They have early morning hours which worked great for us since we had an almost hour long commute each direction. I would definitely recommend going to one of their many open houses that they offer throughout the year if you are thinking about seeing them for treatment, you will be offered a free consultation with one of their providers.
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
Describe your experience with Shady Grove Fertility.
All of the staff at Shady Grove Chesterbrook office were amazing & friendly! They have early morning hours which worked great for us since we had an almost hour long commute each direction. I would definitely recommend going to one of their many open houses that they offer throughout the year if you are thinking about seeing them for treatment, you will be offered a free consultation with one of their providers.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson spent over 1.5 hours face to face with me reviewing all of my past cycles & results from 2 previous fertility doctors. He took the time to explain my previous cycles & numbers with me which none of my other doctors had done in the past. He also gave his opinion on what he would have done different with my past cycles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Erica & Chrissie)
Erica & Chrissie are compassionate, prompt with communication & very knowledgeable.
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson is very personable, knowledgeable & honest. He personally called to give updates on our embryos as well as emailed us when we received our PGS results (which was 3 days before Christmas) He also took the time to call us the following day (the Sat. before Christmas) to discuss PGS results & when we would proceed with our FET. We can’t thank him enough for everything he did for us on our journey to become parents.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Trust in him completely.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
Our first retrieval with Dr. Sasson was actually our 6th retrieval. He decided to do a Lupron stop protocol (which I had never done before) during my stim period I was injecting FSH 325 in the AM & Menopur 325 in the PM. I stimmed for 12 days & had retrieval on day 14. We got 11 eggs, 9 were mature, 7 fertilized & we ended up with 5 day 5 blastocysts & 1 day 6 blastocyst. This was double the amount of blastocysts we had gotten from any of our previous cycles. We did PGS & ended up with 4 PGS normal embryos!!! We were beyond excited with our results at Shady Grove with Dr. Sasson!
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
We were lucky enough to have some insurance coverage so we spent about $1800 for our FET since our deductible just renewed. PGS cost $3400 & our meds cost roughly $6000 for the whole cycle.
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Sasson recommended that we transfer one embryo for best results & we got a positive pregnancy test 6 days after our FET!
10
Doctor
Isaac Sasson
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
8
I love that the clinic [Shady Grove - DC K St] has 7 am monitoring hours. I am able to make these appointments while being only minimally late for work. I also like that you can be in and out in the morning without long forms to fill or people to meet with during monitoring....I ask a lot of questions and because I have VERY limited access to my Doctor, many of the ppl I am asking are nurses or Ultrasound tech or PA's. So depending on who I ask I get a totally different answer.
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI
Diagnosis
8
Describe your experience with Shady Grove Fertility.
I love that the clinic has 7 am monitoring hours. I am able to make these appointments while being only minimally late for work. I also like that you can be in and out in the morning without long forms to fill or people to meet with during monitoring. The staff keeps the flow of patients moving quickly. The clinic is closed at 4 and for an hour midday for lunch (12-1) I think given its high capacity functioning and sheer number of patients, it should be open for scheduling and calls during the lunch hour. It should also close at 5 (6 even). Other than the morning monitoring hours, the rest of the day's schedule isn't very convenient.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
I feel that Dr. Devine treats me like a human being. When she was forced to cancel my first IUI cycle due to over-stimulation she called me personally to tell me and to go over next steps. Since I was paying completely out of pocket she was able to work with me to do my next IUI at no cost, even the meds were provided for me. I really appreciated this gesture.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sheila Ormond)
Sheila Ormond is a sweet, and helpful Nurse. She answers my questions and lets me know when she cannot and when she cannot she always follows up with Dr Devine in order to get me an answer.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is very knowledgeable in her field of practice. It is clear that she wants results and hold herself to high standards. She is direct and no-nonsense while still offering hope and I really appreciate this quality in a doctor. Because of these strengths I found it really disappointing that I had almost no contact with her. I had much more contact with the nurse assigned to me-Sheila Ormond who is a phenomenal nurse and support to me during my cycles. When I walked in for my first IUI cycle I was dismayed to see a woman I had never met. I asked her where my doctor was and she said that Dr. Devine would not be performing my IUI. I really wanted to see Dr. Devine and get her real time insights on my cycle. Same thing during my 2nd IUI cycle. Doctor Devine was nowhere in sight. I was assigned a Physicians Assistant who did the IUI. During my 2nd cycle I ran into some complications --my trigger shot did not work! I was sure of it and I needed to speak to Dr. Devine desperately. The nurses did not seem concerned by my pleas to speak with her. They told me that they would handle it and that I should speak to her through them. At that point I reminded them that I am a self-pay patient and I deserved to speak with my doctor. After several hours, she called and we talked at length and she was able to devise a new plan of action. Again, I respect Dr. Devine and her expertise and it is this respect that I have for her that leaves me wanting more contact with her, especially during a complicated cycle.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Have all of your questions written down in advance. She does a great job answering them but you must offer them. If not, she keeps it short and sweet. Also feel free to contribute your thoughts and ideas, after all you are an expert on your own body. She is willing to work with patients when devising treatment plans.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
1st cancelled IUI cycle protocol: Clomid 100 mg CD 2-7, Gonal -F 75 CD7-9, trigger, vaginal prometrium 200 mg twice a day. Result: cancelled due to overstim 2nd IUI Cycle: Femera CD 2-7, Menopur CD 7-8, HCG trigger,Estrace due to thin lining, prometrium 200 mg twice a day. Result BFN 3rd Cycle: Femera CD 2-7, Menopur CD 7-8, HCG trigger (trigger failed), 2nd trigger novarel administered intramuscular, Estrace due to thin lining on femera, prometrium 200 mg twice a day. Result TBD I was started out on a high dose protocol due to an elevated day 3FSH, I overstimmed and I also had strange visual side effects with the clomid so I was switched to femera. Not sure why I was switched to menopur but my nurse said something about it being helpful to my lining? (not sure whether that is coming from any real wisdom or if it was a way to get me to stop asking questions) I was switched to novarel trigger during my 3rd cycle because I did not respond to the Ovidrel.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
base IUI fee $1800 Meds: $500
7
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
10
After almost every appointment [at Shady Grove of PA] I had a sit down with the nurse assigned to me and she explained exactly what I was to do. She showed me how to inject the meds and then emailed me several videos to help. She called with my blood tests and explained what they meant and all the next steps.... This is a very nice clinic! It's huge, and the exam rooms are large and have a large TV screen where you can comfortably lay back and watch the ultrasound happening. Sometimes in the morning there is a little bit of a wait
+ Read more
Age
30
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
This is a very nice clinic! It's huge, and the exam rooms are large and have a large TV screen where you can comfortably lay back and watch the ultrasound happening. Sometimes in the morning there is a little bit of a wait.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
We started with a sit down appointment with Dr. Kallen, he spent over an hour talking about our options and what would be best for us. Every time I walk in the clinic I see Dr. Kallen and a nurse. They always explain what they're doing and what the next steps are.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Christine)
After almost every appointment I had a sit down with the nurse assigned to me and she explained exactly what I was to do. She showed me how to inject the meds and then emailed me several videos to help. She called with my blood tests and explained what they meant and all the next steps.
How was your experience with Caleb Kallen at Shady Grove Fertility?
At our first appointment I thought that Dr. Kallen pushed doing IVF a little too hard, but once I explained I wasn't ready for that he was immediately okay with trying another IUI. He explained the process he wanted to try and what results he expected. When things didn't work out as planned, he reassured me that things could still work out, and if they didn't, we could change our course for the next cycle without moving onto IVF right away. He was personable and honest and I appreciated the fact that he did all of my ultrasounds and the actual IUI.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
Tell him what you're comfortable doing. Be honest.
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
My first cycle with Dr. Kallen for my IUI I took Clomid 100mg CD 3-7 and a 75mg follistim injection on CD 7. I started estrace vaginally twice a day on CD 8 because my last cycle with Clomid it thinned my lining and the follistim and estrace were to make sure my lining was where it needed to be. I ended up having only one follicle but it was a big one. I used ovidrel and 2 days later had my IUI. I'm still in the TWW.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
I have a $70 copay every time I walk in the door except for bloodwork. I'm unsure of the actual cost of the IUI because I haven't been billed for it yet. They provided my follistim injection for free as long as I used their pharmacy for the ovidrel.
9
Doctor
Caleb Kallen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Chesterbrook
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
[Shady Grove ] Ease of scheduling is awesome. 24 hour service is an immeasurable benefit to patients who work odd hours. Kind, knowledgeable and caring staff who go above and beyond make the difficult experience of infertility easier to bear...Allison is more like an old girlfriend that nurse. She was/ is amazing. She was my nurse for both the IUI and the IVF and I could not have hand picked a better nurse/ care coordinator.
+ Read more
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Shady Grove Fertility.
Ease of scheduling is awesome. 24 hour service is an immeasurable benefit to patients who work odd hours. Kind, knowledgeable and caring staff who go above and beyond make the difficult experience of infertility easier to bear
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is Awesome! He made me feel so at ease with the process of IVF. He explained the very technical aspects of IVF in the most easy to understand terms. He never tired in answering my questions and even provided me with his cellular phone and email so that I could be in touch with him as question arose. We returned to Dr. Bromer in pursuit of our second child, at which time our insurance only provided for IUI. Dr. Bromer did all of the necessary testing and told us what our best options for achieving pregnancy were. Regrettably we learned that we would not be able to conceive via IUI due to my husbands very low count following weight loss surgery. Devastated by the news, my husband and I opted to proceed with two course of IUI. Dr. Bromer was super supportive despite knowing that are chances were low. He allowed us to try to sudafed protocol etc. When that didn't work he researched and took the time to explain some insurance options that we perhaps had not considered. He truly went above and beyond to try and help us find a solution. He even assisted us in completing our application for a Baby Quest grant. I highly recommend him as a practitioner and should I be fortunate enough to have the funds to pursue an additional IVF he is the doctor that I would chose to see.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison Catalani )
Allison is more like an old girlfriend that nurse. She was/ is amazing. She was my nurse for both the IUI and the IVF and I could not have hand picked a better nurse/ care coordinator. She answered questions and facilitated my care through the entirety of my treatment at Shady Grove.
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is a consummate professional. He is knowledgeable kind and truly gives of himself to his patients. In treating you he leaves no stone unturned and no question unasked. He is patient focused and tries to offer solutions that are both medically and financially feasible. Because he is so thorough , and knowledgeable about the medical and insurance side of things you immediately want to trust. As a patient it was easy to comply with his prescribed course of treatment because you feel like you are a partner in your care and not just patient.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Don't ever tire of treating people with the care and kindness that you do. Infertility is a scary and lonely experience and while we want your guidance and the hard truths we appreciate your taking the time to provide guidance in a way that considers the patient perspective and input and while the truth is sometimes hard to take it easier to bear when the practitioners approach is informed kind and straight forward. In short keep doing what you do!
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
For our IVF i dont recall specifics- but we stimulated retrieved 4 eggs- 2 fertilized and one failed to thrive by the time of transfer. So we transferred the one. For our most recent IUI we stimulated and had 2 failed cycles.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Insurance covered the great majority of our costs- We paid just over $6,000 out of pocket.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Hagerstown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
40
Treated
2018
Success with this Doc
No
Treatment
7 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
I could never get through to schedule monitoring appointments, so I started just showing up the mornings I was supposed to go and being prepared to wait....Once I waited 2.5 hours....we didn't have a lot of trust in the clinic [Shady Grove - Towson]. I'd say you need to be a strong advocate for yourself if you're going to go there....Elayne is also kind of blunt, not very warm. I felt like she was overworked. She'd respond by email but sometimes it would take a couple days.
+ Read more
Age
40
Treated
2018
Success with this Doc
No
Race
European, Black or African-American, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Describe your experience with Shady Grove Fertility.
We thought SG had a good reputation and thought we'd be in good hands. Very quickly on, we realized it wasn't true for us and we didn't have a lot of trust in the clinic. I'd say you need to be a strong advocate for yourself if you're going to go there.
During treatment, were you treated like a number or a human with Eugene Katz at Shady Grove Fertility?
It felt like SG has one protocol that you get and they will not veer off from it regardless of your specific health history. They were going to continue me with the same protocol just higher dosages even though my eggs grew at different rates. When I asked about trying HGH and maybe testing for some other things, Dr Katz got offended and refused.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elayne Kochis)
Elayne is also kind of blunt, not very warm. I felt like she was overworked. She'd respond by email but sometimes it would take a couple days. If she was off, I had no idea how to get through to somebody. Overall the clinic seemed disorganized. There were 2 nurses who take blood that I really liked and looked forward to seeing.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to convey critical information
How was your experience with Eugene Katz at Shady Grove Fertility?
Dr. Katz has an awkward bedside manner, joking around inappropriately and just saying uncomfortable things sometimes. We would sometimes have a list of questions and he would just tell us to ask the nurses. At our very first visit he asked why we were even trying to use my eggs (I was age 38 at the time). We felt like he never really wanted to give us a chance with them and wasn't invested in the outcome.
What's one piece of advice would you give a prospective patient of Eugene Katz at Shady Grove Fertility?
I honestly wouldn't go to him unless you're just starting out with fertility treatments and are willing to try a bit without much on the line. If you've already been trying for some time, I'd go to somebody more compassionate and invested.
Describe the protocols Eugene Katz used in your cycles at Shady Grove Fertility and their degree of success.
BCP for 3 weeks, Gonal F 200mg, Menopur 75-100 mg, Cetrotide at the end, IM trigger shot in the butt. Had 3 fertilized eggs at day 3, only 2 at day 5. We waited til day but neither was a blastocyst so they were discarded and there was no transfer.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Once I waited 2.5 hours.
Describe the costs associated with your care under Eugene Katz at Shady Grove Fertility.
Insurance covered most
0
Doctor
Eugene Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
9
Shady Grove is kind of run like a factory, but I think there are totally upsides to that depending on what you are being treated for...I think the doctors, nurses, and other staff there really know what they are doing and you get great care overall. Everything is convenient and efficient. However, if you want your hand held by a specific doctor, this is not the place to go....I would say that the nurses are highly variable. ...Shady Grove is really good about preparing you for the costs of things in general.
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Age
36 - 38
Treated
2016 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
4th of 5 Docs
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
9
Describe your experience with Shady Grove Fertility.
I'm repeating myself. Shady Grove is a "factory" and there are pluses and minuses to this. I think the doctors, nurses, and other staff there really know what they are doing and you get great care overall. Everything is convenient and efficient. However, if you want your hand held by a specific doctor, this is not the place to go. I am happy with Shady Grove because I did a successful cycle of IVF there and I feel like they have adapted well to my evolving situation (moving to New York, involving another doctor, moving onto a gestational carrier).
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
It is so hard to review doctors when you are still in the process of being treated by them and don't know what will result! Things I like about Dr. Devine: she always takes the time to talk to you extensively about results (good and bad) and about the prognosis. She is really, really good at setting expectations (low ones in my situation). She is the first doctor who said I might need a gestational carrier and I was actually able to hear that. HOWEVER, Shady Grove is kind of run like a factory, but I think there are totally upsides to that depending on what you are being treated for. So I do sometimes feel like a number there. It's not a warm and fuzzy place. But I'm in a spot with my fertility issues where I don't really need warm and fuzzy right now. I just need the care to be good and I do think Shady Grove has an excellent lab. One thing to watch for is that you have a ton of access to nurses and other ancillary staff at Shady Grove but it can be hard to schedule time to actually talk to your doctor. On the other hand, I don't really need to talk to my doctor all of the time now anyway. I am not having any medical emergencies, etc. Mixed feelings. But yes, when I talk to Dr. Devine, she treats me very much like a human.
Describe your experience with the nursing staff.
I would say that the nurses are highly variable. I had a few nurses who were absolutely amazing (Sheila Ormond, most notably). They are so responsive and compassionate and because of how the practice is run you end up interacting with them a lot and they really know and understand your situation. However, it's uneven - I randomly had a nurse for a few weeks during a time when I was doing outside monitoring who was unresponsive and had no idea what was going on with my case. She got re-assigned (perhaps after I complained, though I'm not sure). I now have a gestational carrier coordinator who seems great. But yeah, I would say it's variable. The nice thing about a "factory" place is that because of the sheer volume of nurses, you can probably complain and get re-assigned easily to someone really good.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is not warm and fuzzy, as noted above. But she is really really good at setting expectations and I appreciate that. I went to her to preserve my fertility because I had a difficult time getting and being pregnant with my first child. That evolved into me actually trying to get pregnant with a second child - this has not happened yet and we've moved onto getting a gestational carrier and will be working with Shady Grove to do this. We decided it would be a good idea to create embryos right away after having our first child (in part because my insurance actually covered it and I had the time). I got amazing results from the one IVF cycle that I did at Shady Grove: 28 eggs retrieved, 24 were mature, 21 fertilized, 16 made it to day 5 embryos and were frozen, and 8 were genetically normal (2 of the 16 were re-biopsed because they didn't get conclusive results and one was normal and the other was not). That was awesome. However, during the IVF cycle, we discovered that I had "Asherman's Syndrome" still or again - I had it before my first child was born but thought it was treated. It either wasn't totally treated or it recurred from a c-section. We then discovered that even when the scars sticking the sides of the uterus were cleared I still seem to have an abnormally thin lining that tends to collect fluid during treatments that raise my estrogen level - there seems to be a trade-off between thickening the lining and increasing the fluid. Neither of these things is good for implantation. Ugh. I've now had 3 more hysteroscopies since doing IVF (I had 3 prior to having my first child)and done 2 questionable transfers of genetically normal embryos to suboptimal lining conditions at Shady Grove (under the theory that I got pregnant before with a very thin lining - 4mm). My lining does not make it out of the 4mm range. We've now called it quits on the transfers and we are officially moving onto a gestational carrier, as noted above. Dr. Devine actually thought I should go straight to a GC the first time I met with her based on the trauma of my first pregnancy (di-tri triplets, multi-fetal pregnancy reduction, debilitating nausea, intrauterine growth restriction, c-section at 36 weeks and 3 pound 11 ounce baby). But I insisted on trying again to get pregnant. I am calling it quits because it's been 4 years of infertility taking over my life, more than 5 different fertility doctors (not to mention the other ob/gyns and MFMs involved), 2 miscarriages, 2 partial ovarian torsions, 1 botched D&C, 1 multi-fetal pregnancy reduction, 1 c-section, 1 amazing baby with scary terrible pregnancy, 6 hysteroscopies, 2 unsuccessful frozen embryo transfers, and countless random doctors and nurses telling me that my uterus doesn't look good on ultrasound. I can honestly say that the least stressful part of this whole experience was actually my IVF cycle at Shady Grove. That was a total nothing. Worked out great. Can't ask for better results.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
If you want someone warm and fuzzy, I would not go to Dr. Devine. If you want someone who will be straight with you, Dr. Devine is amazing. I must tell you that because of how Shady Grove works, you end up seeing whoever is there that day so I didn't always see Dr. Devine. She will call you to follow up but sometimes it's not at a convenient time for you so you end up relying on what other doctors and nurses are saying. This is not a problem with Dr. Devine; this is more just about how the Shady Grove practice works. Everything is high quality, but you don't get your hand held by one person. You have A LOT of access to your nurse, but not as much access to your doctor.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I actually don't remember the specifics of the drugs I took for my one IVF cycle with Dr. Devine. She was concerned about over-stimulating me (I have PCOS and am very responsive to fertility drugs and have had partial ovarian torsion twice). She managed to maximize the number of mature eggs while not over-stimulating me which was great. The rationale for doing IVF was to preserve my fertility since I was 36, my insurance covered it, and I had a hard time conceiving my first child due to Asherman's Syndrome. It's now totally awesome that we have the embryos because we are pursuing a gestational carrier. Okay, here's the complicated thing that happened while I saw Dr. Devine: I wanted to get a hysteroscopy from my old doctor in San Francisco because he had already performed 2 hysteroscopies. I went to him in December of 2016. On hysteroscopy, he thought my uterus looked pretty good and put me on an estrogen therapy protocol. Every single time I went in to have my lining checked at Shady Grove during the estrogen therapy protocol, the lining was still really thin and my California doctor thought I should keep taking the estrogen. Dr. Devine didn't think the estrogen therapy was working. I went with the California doctor's advice because he had helped me in the past and I had had a successful pregnancy. Dr. Devine might be right that it wasn't working. I don't really know. Anyway, I did the estrogen therapy for 3 months. Then I did two unsuccessful frozen embryo transfers. Both cycles were really confusing because my lining didn't look great (still thin and fluid-filled), I was in the process of moving to New York City and was doing outside monitoring and seeing random clinicians for the measurements/assessments of my uterine lining. I would take a picture on my phone of the image of my uterus and send it to Dr. Devine's nurse because outside monitoring does not actually send the images (just a written report). I don't even know what to say about that experience. Outside monitoring is just a really really terrible experience if you have a uterine lining problem. It was terrible but not because of anything Dr. Devine did. She was very clear about the likelihood of success with these transfers not being great (as mentioned above, she is very good about setting expectations - and in my case, setting them low). This all prompted me to actually get another doctor in New York City. This New York doctor partnered really well with Dr. Devine and that was great. They knew, liked, and respected each other and I felt like I was in much better hands once that occurred. I really wish someone at Shady Grove had encouraged me to actually see a doctor in New York sooner (and not just do outside monitoring). I only got another doctor because I took the initiative. The nurse at Shady Grove made it seem like it was no big deal to do outside monitoring and let me tell you it really really was for me. It was expensive, time-consuming, and frustrating.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
They weren't too bad. My insurance actually covered a round of IVF so that was minimal cost. We also had a physician discount of 20% (my husband is a physician) on other procedures. The thing that was really expensive was actually the outside monitoring that I did in New York City. So be prepared for that. Shady Grove is really good about preparing you for the costs of things in general. But I was not prepared for the cost of outside monitoring.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Devine is a huge advocate of eSET. I'm sure there are specific situations where she would be okay with a multiple embryo transfer. But not for me!
9
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments