Shady Grove Fertility of Philadelphia
Available Resources
Genetic counseling
Acupuncture
Mental health counseling
Nutrition counseling
Administration of shots
Coordinating at-home nursing
is not offered
is not offered
Selling medication
is not offered
is not offered
Providing backup medication
Center City
1515 Market Street
Center City, PA 19102
610.667.1070
Chadds Ford (closed)
6 Dickinson Drive
Chadds Ford, PA 19317
610.558.1200
Lancaster
205 Granite Run Drive
Lancaster, PA 17601
877-916-4244
Mechanicsburg
2005 Technology Pkwy
Mechanicsburg, PA 17050
877-916-4244
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25 assessments
6
Age
35
Treated
2019
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Unexplained
6
I also like that you have a dedicated nurse and financial counselor that you can always reach out to for help. The negatives are that the it's [Shady Grove Fertility] so big that its run like a machine so you get less personalized treatment. I also think there are issues with how effective the front desk/records/phlebotomy staff are. Took two weeks for my records to get into my file even though I called to confirm that they made it there twice!
+ Read more
Age
35
Treated
2019
Success with this Doc
?
Race
European
Income
—
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Unexplained
6
Describe your experience with Shady Grove Fertility of Philadelphia.
Strengths are that there are lots of locations and doctors and they have lots of success getting people pregnant. I also like that you have a dedicated nurse and financial counselor that you can always reach out to for help. The negatives are that the it's so big that its run like a machine so you get less personalized treatment. I also think there are issues with how effective the front desk/records/phlebotomy staff are. Took two weeks for my records to get into my file even though I called to confirm that they made it there twice!
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
The office is pleasant and everyone is welcoming. Dr. Nguyen made sure to answer all the questions that I had and helped give me a realistic picture of the next steps we need to take. I felt that she was straightforward while being somewhat sensitive to my feelings.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Amy Cicero)
Amy was always a call or email away and would get back to me right away within the same day. They are slow to update/find test results and records but I think that falls more on the receptionists than Amy.
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Lost paperwork
- Lost appointments
- Provided conflicting information
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
I have not had any additional experience with Dr. Nguyen yet except for diagnostic testing but she was flexible with working with my limited insurance and allowed me to move some testing back until I felt comfortable. I did feel that she pushed IVF over IUI or timed cycles without having all the diagnostic information.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Make sure to do your own research and have an idea of what type of treatment plan works for you. Shady grove is a huge machine like clinic so they have pre-prescribed plans the doctors follow. Don't be afraid to ask for what you need.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
So far I've only had diagnostic testing with Dr. Nguyen but she seems very efficient.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia.
The planned cycle for IUI was quoted at $2400 out of pocket without insurance which we will be completing next month. We paid $300 for a genetic screen, $400 for husband's initial bloodwork (but without insurance) and $800 for an HSG (with insurance and performed at shady grove)
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
No applicable to my treatment.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Unexplained
10
I have no complaints at all [about Shady Grove Fertility of Philadelphia]. The clinic is nice and clean. There are lots of locations. The portal was very helpful to keep track of appointments and to email your team with questions. It has all been a very pleasant experience...I have been very pleased with everyone at Shady Grove...She [nurse] was on the ball with everything and took the time to talk to me and answer my questions always. She would always call me back if she missed my call. She just really made things easier. Sadly, Morgan is going to a new practice so I will have a new nurse when I begin treatment again.
+ Read more
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility of Philadelphia.
I have no complaints at all. The clinic is nice and clean. There are lots of locations. The portal was very helpful to keep track of appointments and to email your team with questions. It has all been a very pleasant experience.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Dr. Nguyen has been so incredibly sweet and helpful during this stressful time. I went to a different practice originally and was pretty unhappy. I took a little break and decided to go for a consultation at Shady Grove. Dr. Nguyen took a more aggressive approach and I actually did get pregnant with my first iui cycle!! Unfortunately, I lost my precious little one at 12 weeks. I am about to start up treatment again and had a second consultation with Dr. Nguyen. She was very supportive. I’m hopeful, but it looks like maybe IVF makes the most sense for us... unfortunately we cannot afford it... so we will probably try Iui again! I have been very pleased with everyone at Shady Grove.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Morgan)
Morgan was so awesome!!!! She was on the ball with everything and took the time to talk to me and answer my questions always. She would always call me back if she missed my call. She just really made things easier. Sadly, Morgan is going to a new practice so I will have a new nurse when I begin treatment again.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Dr. Nguyen explained everything in a way to help me understand a little better and she took plenty of time to answer my questions. Also, after I lost my pregnancy, Dr. Nguyen called me to check on me which I appreciated so much. She let me know they were here for me when I was ready to start up again. I was having a tough time with my schedule (when I decided to go for my second consultation) and Dr. Nguyen actually agreed to have my second consultation over the phone. I just really think the world of her ... actully all of the doctors that I’ve met at Shady Grove were great!
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
I actually only had one cycle with Dr. Nguyen. She upped the dosage of clomid and put me immediately on progesterone after my iui. I became pregnant with that iui.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia.
I was lucky in that my insurance covered the iui. I just
To fulfill my co pays until I reached my out of pocket max. Ivf, however, is not covered and I am waiting to hear from someone from finance to go over prices. One positive thing is the ivf, I believe, is guaranteed and if you do not conceive, I believe you are reimbursed. I need to fully confirm that but that is what I heard on the radio advertisement for sgf.
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
I just loved that Dr. Nguyen didn’t waste any time and she took all precautions for me. The previous practice I went to tested my blood the week following iui to decide whether or not I would need progesterone ... my levels were good after my first iui so they never put me on progesterone and never tested me again. I loved that Dr. Nguyen said it cannot hurt to take the progesterone - we won’t waste that week following your Iui. It could have been the missing link to those three failed iuis with the previous practice!
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9
Age
30
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
9
One thing I didn't like was that all the financial counselors are located in their [Shady Grove] Rockville, MD office. It would have been nice to talk to someone in person which used to be the case. Also, the financial counselors seemed overwhelmed and were often slow in getting back to you....The nursing staff was great! Tracey always had a protocol and schedule for me which was very helpful and easy to follow. She would also call each day of my monitoring appointments and explain results and what to do next.
+ Read more
Age
30
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
9
Describe your experience with Shady Grove Fertility of Philadelphia.
The new facility Shady Grove moved into in Mechanicsburg, PA is really nice. One thing I didn't like was that all the financial counselors are located in their Rockville, MD office. It would have been nice to talk to someone in person which used to be the case. Also, the financial counselors seemed overwhelmed and were often slow in getting back to you. One thing that I liked was their Shared Help program which gives a discount on ivf treatment based on income. Also, they have a shared risk program where you can do up to 6 ivf cycles including FET's and cryopreservation for 1 price and if you don't take home a baby from the hospital you get your money back.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Dr. Kara Nguyen is super nice and has such a sweet personality. She took time to make sure we understood our diagnosis and upcoming procedure. She was very compassionate and caring throughout the whole process.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Tracey)
The nursing staff was great! Tracey always had a protocol and schedule for me which was very helpful and easy to follow. She would also call each day of my monitoring appointments and explain results and what to do next.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Dr. Kara Nguyen is a very caring and compassionate Dr. When we went for our initial consultation she took a lot of time to explain my low amh results. I told her I wanted to be pregnant before the end of summer (consultation was in April) and she said we can do that. I still felt skeptical and scared to get my hopes up after almost 4 years of infertility but she delivered on that (got my positive pregnancy test in August). Also when my fresh transfer got cancelled and changed to a freeze all because of my progesterone level before my retrieval, I cried and she called me to make sure I understood why and make sure I was okay. Also, when she called to tell me I was pregnant, I could tell she was genuinely happy and excited for me.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Don't be afraid to go and do a consultation. I know a IVF sounds really scary but Dr. Kara Nguyen will explain everything and have a plan for you. Don't be afraid to ask questions!
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
We first tried 1 IUI because my insurance covered it. We were skeptical it would work due to my husband's low count and wondered if it was worth trying but also nervous about going straight to IVF. Dr. Kara Nguyen said it wouldn't hurt to try one IUI and the ultrasounds and bloodwork from that would be helpful in planning the IVF so it wouldn't be a complete waste if it didn't work. IUI cycle we did 100 mg Clomid on cycle days 3-7 and were supposed to do the trigger shot of Ovidrel on day 10 but that got pushed back until day 13 because of follicle size. Received negative pregnancy test after IUI. Started IVF on next cycle. Birth control pills for 15 days, Lupron (2.8cc) and birth control pills for 3 days, Lupron for 9 days, Follistim 300iU and Menopur 75iU for 14 days then Trigger shot and Egg Retrieval. My Follistim and Menopur ended up getting adjusted and my egg retrieval was pushed back because my follicles were growing slower and they wanted to have as many mature as possible. Also my progesterone got too high during the end of my stims so my cycle was switched to a freeze all and then an FET for the best chance of implantation.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia.
IUI was covered by my insurance but cost about $180. IVF shared risk (up to 6 cycles including cryopreservation and FET's) after income discount was $16,500. IVF medications were about $4,600.
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
My doctor strongly encouraged only transferring 1 embryo. We didn't even really have the option of transferring multiple. I think it depends on your diagnosis, but the explanation I was given was that transferring multiple didn't really increase the chance of implantation but it did increase the risk of multiples which would be a high risk pregnancy.
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7
Age
34 - 39
Treated
2013 - 2018
Success with this Doc
No
Treatment
6 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
7
Sometimes this clinic [Shady Grove-Harrisburg] is extremely busy so don't expect to be in & out in 30min. Always ask questions to make sure you are all on same page. Front desk could be more knowledgeable. There was a few times I was there & asked hey wasn't I supposed to have this done today. Then they were like hold on let me check & would come back in to say yeah you are right.
+ Read more
Age
34 - 39
Treated
2013 - 2018
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
4th of 4 Docs
Treatment
6 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
7
Describe your experience with Shady Grove Fertility of Philadelphia.
Sometimes this clinic is extremely busy so don't expect to be in & out in 30min. Always ask questions to make sure you are all on same page. Front desk could be more knowledgeable. There was a few times I was there & asked hey wasn't I supposed to have this done today. Then they were like hold on let me check & would come back in to say yeah you are right.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility of Philadelphia?
I would say I got treated more like a human until after my first & only live birth. Then I felt more like a number after that cuz it was the same protocols time after time & results were similar unfortunately.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Alyssa)
She was always good at responding to emails & phone calls. There was a few times there was miscommunications & I'm glad I asked questions.
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Provided conflicting information
- Failed to convey critical information
- Lost or damaged samples
- Scheduled the wrong procedure
How was your experience with Melissa Esposito at Shady Grove Fertility of Philadelphia?
When I first met Espositto I felt like I was at the right place & she made me feel like family. I will be forever thankful for all she did to help us achieve one of our dreams of having a child. She was compassionate & caring from the beginning & throughout all my bad experiences. I just wish from the start some things would of been mentioned about doing like pgs testing & ERA biopsy not at the end when I had practically used all my embryos. It was nice when she would call me before a transfer & wish me good luck but towards the end it was always communicating w the nurse. I am currently trying yet for another baby but unfortunately have to start over from a retrieval & switched drs due to I feel abandoned by her now. I know she is a great dr but for some reason she refuses to call me or maybe the nurse isn't asking her to. She has been a blessing to me but I have a new dr now that I hope will give it their all to help me achieve my dreams of having a second baby!
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility of Philadelphia?
Don't be hesitant to ask questions or second guess anything! She is a great dr but its your future♡
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
One retrieval 10 eggs 9 mature & all 9 fertilized w Icsi to great quality blasts. Transferred 1 fresh ended in chemical. 2nd FET w 1 was neg. 3rd FET w 2 was pos & ended in live birth♡. 4th FET w 2 was pos but ended in MC at 9wks. 5th FET w 2 was pos but ended in MC at 7.5 wks. 6th FET w 1 was chemical but embryo stuck in catheter & had to reprep it for transfer again. My 3rd -6th i did endo scratch w prednisolone & lovenox w other transfer meds.
Describe your experience with your monitoring appointments at Shady Grove Fertility of Philadelphia.
You could go in at certain hrs in morn & mostly when it worked best for you. Sometimes you could go in & it was extremely busy & waited a long time. Then there was days you were in & out.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility of Philadelphia.
Many many $1000s. Too much unfortunately. All out of pocket
Describe Melissa Esposito's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
She said one for 1st two transfers but after that it was 2.
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10
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Shady Grove is all about education. They have unlimited opportunities to better your understanding of yourself, your fertility journey, their treatments and services, as well as the case histories of other patients in similar fertility stages, treatments and outcomes...The nursing staff is professional, polite, conversational and willing to go the extra step to ensure quality patient care...IUI is 1,800 per cycle--Medication costs were per insurance provider.
+ Read more
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
Yes
Race
—
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Shady Grove Fertility of Philadelphia.
Shady Grove is all about education. They have unlimited opportunities to better your understanding of yourself, your fertility journey, their treatments and services, as well as the case histories of other patients in similar fertility stages, treatments and outcomes.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility of Philadelphia?
She is warm and kind. She makes direct eye contact and doesn't interrupt when you're talking. She is very willing to give more or less detail based on your feedback. She never seems like she's in a hurry.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia.
The nursing staff is professional, polite, conversational and willing to go the extra step to ensure quality patient care.
How was your experience with Melissa Esposito at Shady Grove Fertility of Philadelphia?
Dr. Esposito is a very professional doctor who maintains the high standard of the clinic without feeling cold or clinical. She is very conversational with patients but is able to answer questions directly and provide more or less information based on your level of inquiry. I appreciate the balance between her warm manner and high level of professionalism. Our conversations have always been candid and thorough. She is gentle when performing evaluations and never seems like she is in a hurry.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility of Philadelphia?
Don't make any assumptions based on fear or lack of experience--the best way to make the next step is to get more information. The more you know the better prepared you are to move forward with clarity and confidence.
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
The trajectory that we have mapped out with Dr. Esposito is to start my first round of fertility medications this month, starting with medication and ovulation charting the first round and then move to medication with timed intercourse and then medication, egg harvesting an then IUI as necessary.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility of Philadelphia.
IUI is 1,800 per cycle--Medication costs were per insurance provider.
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10
Age
32
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Uterine Fibroids, Other
10
They [Shady Grove Fertility of Philadelphia] are organized, communicative, flexible and make sure your experience is to your satisfaction. I expressed concerns about the financial counselor we were assigned and we received a phone call the very next day from our new financial counselor.... We exhausted insurance benefits for 2nd cycle so we opted to go with Shared Risk so we had a fair shot at making and bringing our baby home. Shared Risk is out of pocket and runs $19,500 plus $3,500 for genetic testing.
+ Read more
Age
32
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Uterine Fibroids, Other
10
Describe your experience with Shady Grove Fertility of Philadelphia.
They are organized, communicative, flexible and make sure your experience is to your satisfaction. I expressed concerns about the financial counselor we were assigned and we received a phone call the very next day from our new financial counselor.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility of Philadelphia?
Dr. Esposito cared deeply about our desire to be parents. She was patient through the process of explaining everything to us even if she had to repeat herself. She was very empathetic and was supportive of the way we wanted to go about treatment.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Amy Cicero)
Amy was out of this world, amazing. Couldn't have asked for a better nurse. So patient and so incredibly kind hearted. Such an amazing communicator.
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Failed to convey critical information
How was your experience with Melissa Esposito at Shady Grove Fertility of Philadelphia?
Dr. Esposito was explicit in her explanation of treatment. She made sure to answer our questions fully and she covered all risks involved. We appreciated how she spoke to us in a down-to-earth manner and she treated us with importance and sensitivity. She was reassuring and when our first cycle failed she felt deeply unsatisfied and outlined exactly how the protocol would change and how she was going to make this happen for us. "I just want to make your dream of becoming parents come true", those were her exact words.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility of Philadelphia?
Have faith. Trust the process. Ask questions- there is no such thing as "too many questions". Make sure you feel like all of your concerns are addressed and you are being heard. If you are a patient of Dr. Esposito, you will have no trouble with that. Be upfront and transparent.
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
I was on a menopur/gonal protocol with femera to keep my endometriosis at bay and introduced cetrotide towards the end of stims to prevent ovulation. Triggered with HCG.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility of Philadelphia.
Meds were between $5K-$6K, genetic testing was $5K. The rest was covered by my insurance. We exhausted insurance benefits for 2nd cycle so we opted to go with Shared Risk so we had a fair shot at making and bringing our baby home. Shared Risk is out of pocket and runs $19,500 plus $3,500 for genetic testing.
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8
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Treatment
6 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
Our total cost for the Shared Risk Program [at Shady Grove Fertility] with the genetic testing for all embryos was $28,000. The cost of visits were included. We probably spent an additional $300-$400 on meds for those three trials of IVF. We spent about $300-$400 on IUI with the cost of visit co-pays and medication over six tries...They can and will drop you from the shared risk program if you do not conceive within two tries. They label it low ovarian reserve or response and do not consider that grief plays a role. They push the phrase, "you get up to six tries and you either get a baby or your money back." They do not spend a lot of time going over reasons you could be dis-enrolled from the program which is misleading. Also, the services are extremely expensive and there is little information offered about financial resources for patients.
+ Read more
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
Describe your experience with Shady Grove Fertility of Philadelphia.
Shady Grove Fertility (SGF) is a very well run clinic overall. The staff is friendly and efficient, their facilities are clean and they seem invested in your success at becoming a parent. They only do procedures out of their Chesterbrook office which is not very convenient. There are times the Bala office has been closed unexpectedly which is inconvenient as well. The Chesterbrook office usually does well accommodating that.
The decision board is less personable. They seem to treat patients more like a number in that they do not take into consideration contextual variables. They can and will drop you from the shared risk program if you do not conceive within two tries. They label it low ovarian reserve or response and do not consider that grief plays a role. They push the phrase, "you get up to six tries and you either get a baby or your money back." They do not spend a lot of time going over reasons you could be dis-enrolled from the program which is misleading. Also, the services are extremely expensive and there is little information offered about financial resources for patients.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility of Philadelphia?
Dr. Martin has excellent bedside manner. He always remains positive and tried not give unfavorable information in a kind way. He has been open to phone calls and visits, and never makes his patients feel rushed.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Victoria Bennis)
Tori is very kind. She is sometimes unavailable but the other nurses do a good job of covering for each other. She seemed a bit less knowledgeable than our previous nurse, Debbie Dancer, but she was ok.
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Failed to convey critical information
How was your experience with Ryan Martin at Shady Grove Fertility of Philadelphia?
Dr. Martin is very funny, personable and kind. He works hard to try and lighten the mood and often makes jokes in the office. He is also gentle. Vaginal ultrasounds are not the most comfortable thing and he does a great job and easing that discomfort.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility of Philadelphia?
Ask your questions. He is more than willing to answer anything you throw at him and if he doesn't know the answer, hell get back to you. Don't be shy. Ask what you need to know and ask about risks.
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
I believe I was on an antagonist protocol. I did the Estrogen patch followed by menopur and follistim for egg stimulation. Ganirelix was introduced to wards the end to prevent ovulation prior to egg retrieval. I was taking 450 ml of follistim per day (350 AM/ 150 pm), two vials & then three vials of menopur (one saline solution with the powder menopur) in the evenings and one syringe of the ganirelix. Not sure of the dosage of menopur or ganirelix but those were the instructions. I had appts every other day or so and sometimes daily. Bloodwork was obtained at every visit. I also had a saline sonogram twice during the course of treatment.
Describe your experience with your monitoring appointments at Shady Grove Fertility of Philadelphia.
Monitoring occurred between the hours of 7-9am daily. It was a well-oiled machine.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility of Philadelphia.
Our total cost for the Shared Risk Program with the genetic testing for all embryos was $28,000. The cost of visits were included. We probably spent an additional $300-$400 on meds for those three trials of IVF. We spent about $300-$400 on IUI with the cost of visit co-pays and medication over six tries.
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
My doctor recommended one embryo be transferred but was ok with transferring two at most. That's how we got pregnant with our twins. After losing them, he recommends only transferring one at a time.
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10
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
No
Treatment
6 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
10
[Shady Grove Fertility] does not do a great job at conveying when you would be dis-enrolled from their shared risk program. They push the "you get up to six tries and you either get a baby or your money back" jargon but they do not highlight that low response following grief can make them kick you out which adds insult to injury. This is a delicate process only complicated by losses of pregnancies or negative test results. That, was not handled delicately and we absolutely felt like we were just a number or just statistical odds rather than people.
+ Read more
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility of Philadelphia.
As mentioned in my other review (of Dr. Martin), Shady Grove Fertility (SGF) is a very well-run, well-organized facility. The staff is kind, personable, friendly and knowledgeable. Though you have a primary physician, all of the doctors tend to make you feel very comfortable and cared for. I don't have any other facility to compare it to however, sharing stories with other people having fertility challenges, I am very grateful for feeling like a human rather than a number more often than not.
The one issue I have with SGF is their shared risk program. It's a great option but they do not do an efficient job at talking to you about what constitutes dis-enrollment from the program. We felt extremely blindsided by this decision from the review board and felt like they did not take into account that we experienced a loss and that grief can effect med response. Instead, we were put in a situation where we have to make very difficult decisions about moving forward because of the financial burden. I will say that through this hard time, my doctors have been kind and understanding. The decision seems to be above their heads and I think it would be helpful for there to be some kind of appeals process.
During treatment, were you treated like a number or a human with Sunita Kulshrestha at Shady Grove Fertility of Philadelphia?
Dr. K was absolutely amazing. She was very kind and genuinely seemed invested in our family creation. She answered our questions, was very personable, gentle and respectful. She genuinely seemed just as disappointed when we didn't get pregnant with IUI and she also appeared to try everything she could with clomid stimulation to assist.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Daniella Pellicioti)
Daniela had her challenges in that she sometimes seemed a bit scattered. Initially, I was not a huge fan because of this. Having said that, Daniela was actually my FAVORITE nurse. She too, left the agency towards the end of our IUI trials but she was present for all of our inseminations. When we had a IUI w/ a different doctor, she was in the room and she really went to bat for me when I had a narrowing of the cervix. The doc (Dr. Munabi) attempted to use dilators which was extremely painful and Daniela really was amazing with me and him. She advocated for me, helped to calm me and genuinely made me feel like she had my back. I really valued her for all she did.
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Failed to convey critical information
How was your experience with Sunita Kulshrestha at Shady Grove Fertility of Philadelphia?
To be honest, it was great to work with a physician who identifies as a woman. We feel comfortable at Shady Grove however, all the doctors are male while all the nurses are female. It was nice to have a woman who was kind, gentle and knowledgeable. She was truly wonderful and I wish we had the opportunity to work with her when we transitioned to IVF. Dr. K relocated to the Maryland office after our last round of IVF. We saw Dr. Martin after that who is also great (I did a review for him already). After we lost our twin daughters (Dr. Martin did that embryo transfer), both he AND Dr. K called me to express their condolences. That meant a lot and showed that even though I wasn't currently a patient of hers (because she had relocated), she was still keeping an eye on my treatment and invested in our success. I absolutely adore Dr. K.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha at Shady Grove Fertility of Philadelphia?
It's ok to be vulnerable. Ask your questions and trust that she will spend the necessary time with you to make sure you feel as comfortable as possible when leaving the office.
Describe the protocols Sunita Kulshrestha used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
We did the IUI portion of our treatment with Dr. K. Initially, I think we just did the monitoring with no additional stimulation. We eventually added the clomid at 50 mg and towards the end, increased it to 100 mg. I believe I also did birth control protocol prior to starting the clomid 100 mg on our last 2 tries. Monitoring was every other day or everyday as we got closer to insemination. Dr. K also did two saline sonograms to ensure my uterine cavity was normal. I had an HSG prior to starting w/ Dr. K and at the time, my tubes were open and the dye passed through without incident.
Describe the costs associated with your care under Sunita Kulshrestha at Shady Grove Fertility of Philadelphia.
We exclusively did IUI with Dr. K. We paid for our co-pays and for the medication. I estimate we spent between $300-$400 total on those expenses.
Describe Sunita Kulshrestha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
Dr. K had conversations with us twice about the possibility of multiples. On our last two tries of IUI, I made 8 eggs and 7 eggs (with the clomid for both). She spoke to us about eSET from a safety perspective. We were honestly a bit uncomfortable with this idea and didn't know what we would do if I did get pregnant with more than two babies. I didn't want to risk the entire pregnancy by doing the reduction procedure. When I worked with Dr. K, it was not IVF so the embryo transfer was not the issue. It was whether all the eggs I made actually fertilized.
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5
Age
34
Treated
2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
PCOS, Tubal Blockage
5
Weakness not reading the medical charts well enough to catch things that they should know right away but the patient had to catch it...Strengths the nursing staff [at Shady Grove] rocks and makes you feel very comfortable...They didn't catch that my follicle was growing in the right ovary which my right tube is blocked and would automatically cancel that IUI that cycle and kept me going with the injections until i mentioned something.
+ Read more
Age
34
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
PCOS, Tubal Blockage
5
Describe your experience with Shady Grove Fertility of Philadelphia.
Weakness not reading the medical charts well enough to catch things that they should know right away but the patient had to catch it. Not being able to understand Dr. Munabi. Strengths the nursing staff rocks and makes you feel very comfortable.
During treatment, were you treated like a number or a human with Abraham Munabi (retired) at Shady Grove Fertility of Philadelphia?
Sometimes I felt I was just another couple and didn't feel like he was super personal to our case.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Morgan sheets)
These ladies were excellent. Made it easier to understand what was going on since we could barely understand Dr. Munabi
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Provided conflicting information
- Canceled a cycle due to clinic error
How was your experience with Abraham Munabi (retired) at Shady Grove Fertility of Philadelphia?
It's very hard to understand him. My husband and I just wanted cut and dry what we need to do. During our 1st appointment after all the tests he said we should be able to do timed intercourse with pills. But the 3rd visit he said we should just go straight to IVF. I was very confused and we were told we could also do IUI. He messed up my 1st cycle when he knew my right tube was blocked but that was the only side with a follicle and was still instructing me to stimulate until I said something about it. I'm just a little discouraged by it and when our 1st IUI failed I couldn't bear to try again. Plus I hated having to travel an hour to another facility to get the procedure done.
What's one piece of advice would you give a prospective patient of Abraham Munabi (retired) at Shady Grove Fertility of Philadelphia?
Make sure to get a second opinion. He isn't clear with your diagnosis and what your next step for treatment is. He is very hard to understand with his thick accent.
Describe the protocols Abraham Munabi (retired) used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
My 1st treatment was stimulating with ovudril & follistim to prepare me for IUI. Several appointments for a vaginal ultrasound to see if we had good follicles and they were growing. My 1st treatment occurred on the right ovary which my tube is blocked. I had to mention to the dr & nurse about this bc of it voiding the IUI & they didn't catch it. The 2nd treatment went well but my IUI didn't work.
Describe the costs associated with your care under Abraham Munabi (retired) at Shady Grove Fertility of Philadelphia.
IUI is $1600. I also had to get the follistim & ovudril from my pharmacy which costs around $70 total. I also received a bill for $135 after I stopped going and put things on hold and I'm not sure why. I thought my insurance covered all my appointments. I also had to pay $300 each for mine and my husbands genetic testing.
Describe Abraham Munabi (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
We didn't have to cover that during treatment. But he did mention if we had more than one embryo we could choose to eliminate the multiples.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
IVF,ICSI cost about $10000 and $4000 in meds...I loved everything about this clinic [Shady Grove at Camp Hill]. I do want to warn you that they have many branches and if you're branch doesn't have a Dr on the day your cycle falls for transfer or IUI, you may have to go elsewhere. I didn't mind this as it gave me tons if options for appt times. And all the doctors I've encountered have been great through Shady Grove
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility of Philadelphia.
I loved everything about this clinic. I do want to warn you that they have many branches and if you're branch doesn't have a Dr on the day your cycle falls for transfer or IUI, you may have to go elsewhere. I didn't mind this as it gave me tons if options for appt times. And all the doctors I've encountered have been great through Shady Grove
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility of Philadelphia?
Dr Esposito always took time to talk to me after our appointments, she wouldn't just rush out. She always remembered everything about us and would even stop and talk to us in the hallway. When I was in the room still for different procedures, she would run out to waiting room and let my husband know I was good. She was optimistic but honest about percentages and didn't sugar coat things. Also took time to explain anything we needed in great detail.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Alyssa)
The nurses are always very sweet! They talk and get to know you... they were very kind to me as I faint often when I have blood taken. Eventually got it under control, but they were soooo patient
How was your experience with Melissa Esposito at Shady Grove Fertility of Philadelphia?
I loved her. I loved that she was blunt about things and her opinions... always having research to back it up too!
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility of Philadelphia?
She doesn't always have a filter, but I loved that. She's eccentric and very knowledgeable.
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
I did 6 IUIs, and she was up front that she only wanted to do 3 max, less if we were comfortable. She doesn't like IUIs as much due to such low success rates. I totally agree with her!! Unfortunately my insurance forced us to do 6 before moving onto IVF. We did 3 cycles on clomid, 3 cycles on injectable meds then moved onto Antagonist Protocol for IVF with ICSI.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility of Philadelphia.
IVF,ICSI cost about $10000 and $4000 in meds. Luckily we have insurance contracted rate which knocked it to $7000 and then insurance paid $4700 of that. So for us it was around $6400. IUI Was about $500-$700 contracted rate I think
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10
Age
32
Treated
2014
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
They [Shady Grove] worked with my insurance, scheduled appointments at times convenient for me, and were very pleasant to work with... Shared risk IVF cost $20,000, and covered up to six fresh cycles of IVF....Alyssa was amazing. She communicated with us frequently, and conveniently though email while I was at work. She was compassionate, professional, and knowledgeable....The location was convenient to the Harrisburg area, and seem to have great success rates.
+ Read more
Age
32
Treated
2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility of Philadelphia.
The location was convenient to the Harrisburg area, and seem to have great success rates. I know several couples who have successfully conceived with Shady Grove. They worked with my insurance, scheduled appointments at times convenient for me, and were very pleasant to work with.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility of Philadelphia?
Dr. Bromer called me frequently to update me on the progress of our embryos, changes in our treatment plan, etc. These calls occurred on weekdays, weekends...whenever I needed to know something, he was sure be in contact with us. He also listened to and supported our reasons for electing to transfer more than one embryo.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Alyssa Bold)
Alyssa was amazing. She communicated with us frequently, and conveniently though email while I was at work. She was compassionate, professional, and knowledgeable.
How was your experience with Jason Bromer at Shady Grove Fertility of Philadelphia?
Dr. Bromer explained our options thoroughly, answered any and all questions we had, let me vent when I needed to, and was overall extremely supportive. He encouraged genetic counseling, as well as testing of our miscarried baby in order to determine what had led to the miscarriage, both of which provided us with some really helpful information.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility of Philadelphia?
Ask questions, and seek to understand your treatment. Dr. Bromer is an advocate of both, and will help you to make informed decisions.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
I truly don't remember the details of our fertility drugs, though I know I took Lupron both times. Our first egg retrieval yielded 8 embryos, only 2 of which were suitable for transfer. Though we achieved pregnancy, I miscarried at 8 weeks. At Dr. Bromer's suggestion, we had testing on the miscarried baby and learned that he had Klinefelter's syndrome. Our 2nd egg transfer we used ICSI. This also yielded 8 embyos, and though all had fertilized, most had done so abnormally. Only 2 were suitable for transfer. Dr. Bromer said that over two cycles our fertilization rate was on the lower end, and that it was possible that there was some undiagnosed factor impacting our fertilization, which we would want to explore should the cycle fail. Fortunately both embryos implanted, and we were blessed with boy/girl twins.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility of Philadelphia.
The consultation and diagnostics were covered by my insurance. Fertility drugs cost in the neighborhood of $2500 per cycle. Shared risk IVF cost $20,000, and covered up to six fresh cycles of IVF.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
Our fertility clinic promotes eSET. However for a variety of reasons, we elected to transfer both of our embryos each time we did IVF. Dr. Bromer was extremely supportive of this decision. In fact, when the doctor performing my transfer questioned and even discouraged our decision to transfer both, it was Dr. Bromer's support that helped me stand firm in our decision and insist that both be transferred, as Dr. Bromer and I had discussed. Looking at both of our beautiful kids (born full-term after an uneventful pregnancy), I'm so glad we had Dr. Bromer on our side.
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10
Age
29
Treated
2019
Success with this Doc
No
Treatment
—
Diagnosis
Unexplained
10
My nurses (I have had two as on has moved onto another position) have been absolutely wonderful [at Shady Grove Fertility of Philadelphia]. I have been applying for grants non stop the last two years and each time, they have gotten back to me with all information needed in a timely manner and has wished me luck. They are truly wonderful and compassionate...This clinic used to be in Reading, PA. It was recently moved to Lancaster, PA into a building with other offices. The new office is bigger and renovated for a more appealing look than their old office. The only weakness would be the parking as they share the lot with other businesses/offices.
+ Read more
Age
29
Treated
2019
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
—
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility of Philadelphia.
This clinic used to be in Reading, PA. It was recently moved to Lancaster, PA into a building with other offices. The new office is bigger and renovated for a more appealing look than their old office. The only weakness would be the parking as they share the lot with other businesses/offices.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Dr. Nguyen made sure both my husband and I were not only comfortable in her care but she also made sure we understood everything that was happening. She was sympathetic and offered a solution that she is STILL working on with us today.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia.
My nurses (I have had two as on has moved onto another position) have been absolutely wonderful. I have been applying for grants non stop the last two years and each time, they have gotten back to me with all information needed in a timely manner and has wished me luck. They are truly wonderful and compassionate.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
My doctor was not only friendly but she spoke in a way both my husband and I will understand. She not only showed compassion but she truly made sure we didn't feel alone. Throughout our testing phases and still through our financial hurdle we are trying to overcome to receive actual IVF treatment, she has been thorough and sympathetic.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
She is wonderful!
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
Due to the results of our genetic testing, IVF is our only option. She has explained why including risks of any other treatment along with the benefits IVF would provide once we undergo treatment.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia.
Roughly around 25-30k including medications and genetic testing.
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
N/a
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10
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Recurrent Pregnancy Loss, PCOS
10
The clinic [Shady Grove of PA] is clean and I'm always greeted with a smile. The team is not afraid to ask for help if they need to draw blood. The team was willing to help out when needed. When I first came I was intimidated by the size of the clinic. I was use to a smaller place. I was thinking that there is no way they will be able to help me, and I thought my husband and myself would be another number....When she [nurse] said she was going to send something, as soon as she got off the phone it was to my email. Also, Danielle in finance sent things over when I was told she would. The team has great communication.
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Recurrent Pregnancy Loss, PCOS
10
Describe your experience with Shady Grove Fertility of Philadelphia.
The clinic is clean and I'm always greeted with a smile. The team is not afraid to ask for help if they need to draw blood. The team was willing to help out when needed. When I first came I was intimidated by the size of the clinic. I was use to a smaller place. I was thinking that there is no way they will be able to help me, and I thought my husband and myself would be another number.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
She takes the time to talk to you. I addressed my concerns of feeling depressed and not wanting to get out of bed because of the loss and not knowing why we cannot conceive. She was crying in the room with me and just listening. Not making promises. I would talk poorly about my pervious doctor, and she was professional to allow me to vent, but not judge the other doctor. She explained everything to me, and gave me a plan of every option my husband and I could do next.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Amy )
When she said she was going to send something, as soon as she got off the phone it was to my email. Also, Danielle in finance sent things over when I was told she would. The team has great communication.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
She is soft-spoken and very knowledgeable. She takes time to be with you and comfort you. She had another appointment she was late for, but she knew I was frustrated and upset. She could not check my ovaries, but made sure I got the time the following day I could come in. She did not charge me for the visit.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Do not be afraid to ask questions, she will be honest and comforting.
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5
Age
25 - 26
Treated
2018 - 2019
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
Tubal Blockage, Other
5
There [Shady Grove Fertility of Philadelphia- Center Center is] very clean. The lady at the front desk is amazing and I love her !! She helps a lot and gave me a bunch of ivf financial routs that she known of. They need to keep her .. well for the others They talk nice but with a attitude. They lack on care , communication, organization. They really lack of checking on patients.... The nurse staff are nice but when talking to a nurse she just like him. They don’t care because it’s not them
+ Read more
Age
25 - 26
Treated
2018 - 2019
Success with this Doc
No
Race
Latino, Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
Tubal Blockage, Other
5
Describe your experience with Shady Grove Fertility of Philadelphia.
There very clean. The lady at the front desk is amazing and I love her !! She helps a lot and gave me a bunch of ivf financial routs that she known of. They need to keep her .. well for the others They talk nice but with a attitude. They lack on care , communication, organization. They really lack of checking on patients.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility of Philadelphia?
At first it was all good. Now it’s like he don’t care about any of his patients. When getting and ultrasound done he litterly wouldn’t let any pictures nor did he give me any medical records. I just felt like I was $ in his eyes and that’s all .
Describe your experience with the nursing staff.
The nurse staff are nice but when talking to a nurse she just like him. They don’t care because it’s not them
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Failed to call with results
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
How was your experience with Caleb Kallen at Shady Grove Fertility of Philadelphia?
Caleb treated me as if I was money. Not a person. It upsets me because he don’t work around nor does he help with the situation. He basically makes you feel like your worthless. Thank god he won’t be my doctor anymore
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility of Philadelphia?
Make sure he don’t treat you like money. Make sure when your paying cash for everything you accually get the time you payed for and the resolves of the work you have done
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
Ivf. He says clamping the tubes before transfer. That’s all he told me
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility of Philadelphia.
He wants to me pay 30,000$ for 6 cycles and that’s with out medication. Very crazy . That’s not the price for all the lab work and stuff before .
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
I really have nothing. He treated me so horrible and I can’t wait to go to cny fertility
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10
Age
26 - 28
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
[Shady Grove Fertility of Philadelphia] Does not allow children in office - personally I think that's important in a clinic. Small location - you will know all the staff (I love Haley, the girl that takes your blood) You will have to go to Chesterbrook for the procedures and on weekend...(nursing staff] they are very kind and experienced...Egg retrieval, day-5 fresh embryo transfer. Continued endometrin for a long time into the pregnancy...
+ Read more
Age
26 - 28
Treated
2015 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility of Philadelphia.
Does not allow children in office - personally I think that's important in a clinic.
Small location - you will know all the staff (I love Haley, the girl that takes your blood)
You will have to go to Chesterbrook for the procedures and on weekends
During treatment, were you treated like a number or a human with Sunita Kulshrestha at Shady Grove Fertility of Philadelphia?
Dr K. was there for me every step of the way. One example: the nurse told me I would probably need a frozen transfer and I completely broke down in tears. Minutes later, Dr. K herself called me (well after 5pm) to talk through it and reassure me we would do everything possible to have a fresh transfer. She still checks in on me and has met the baby a couple times!
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Daniella - not with practice anymore)
I recently met the new nursing staff and believe they are very kind and experienced. I have not yet undergone treatment with them so cannot comment.
How was your experience with Sunita Kulshrestha at Shady Grove Fertility of Philadelphia?
Dr. Kulshretha treats every patient like her top priority. She tells you what she thinks is best, listens to your concerns, and works with you to make the treatment be as best as it can for you. She never rushes you, and is always aware of your treatment. She'll let you know if another physician will be monitoring you for a particular day.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha at Shady Grove Fertility of Philadelphia?
Allow her to get close with you. Think of her as a good friend. It will help her be on your page for treatment.
Describe the protocols Sunita Kulshrestha used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
Im sorry but I dont remember specifics. I took 3 shots a day, 1 in the am and 1 in the pm. Egg retrieval, day-5 fresh embryo transfer. Continued endometrin for a long time into the pregnancy...
Describe Sunita Kulshrestha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
Did a SET (she felt very strongly about it). The embryo split into two (identical twins) but I lost one.
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7
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, IVF
Diagnosis
Unexplained
7
I had several nurses [at Shady Grove Fertility of Philadelphia].Kristen was really great and helpful. Alyssa was not quite as helpful over email...The financial counselor was not great. She went over things very quickly and was not able to offer much guidance or help with certain items. Very vague and didn’t want to spend much time talking until we actually decided to do IVF...I did find it kind of odd that we were offered the option to do IUI from the get-go, if we chose to. I also wondered about investigating more into the cause of my infertility.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Unexplained
7
Describe your experience with Shady Grove Fertility of Philadelphia.
The financial counselor was not great. She went over things very quickly and was not able to offer much guidance or help with certain items. Very vague and didn’t want to spend much time talking until we actually decided to do IVF.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Kara called to follow up after each failed IUI.
Describe your experience with the nursing staff.
I had several nurses. Kristen was really great and helpful. Alyssa was not quite as helpful over email.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Kara was very friendly and followed up after each failed IUI. I did find it kind of odd that we were offered the option to do IUI from the get-go, if we chose to. I also wondered about investigating more into the cause of my infertility. Overall I trust her experience and her bedside manner is great.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Ask plenty of questions.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
First cycle we tried 50mg clomid, trigger shot and timed intercourse. Because the clomid dried me out, we moved to IUI. We did 100 mg and have different results each cycle (sometimes multiple eggs, sometimes 1). We also did trigger shot and progesterone. The third IUI my lining was thin so we added estrogen. All cycles were negative.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia.
I had insurance. IVF was about $2500 with insurance, $4500 for meds and $1800 for freezing.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
39 - 41
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
10
Nothing everything was perfect through our process and continues to be. I would refer them [Shady Grove] at over anyone in the area. All the staff was all welcoming and loving and made connections with me and my husband....[Cost of Treatment] They are very comparable to the ones in our area. They have many options for treatment and cost... Tracy was so compassionate when I cried she cried. She felt so much love for me as a patient
+ Read more
Age
39 - 41
Treated
2017 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
10
Describe your experience with Shady Grove Fertility of Philadelphia.
Nothing everything was perfect through our process and continues to be. I would refer them at over anyone in the area. All the staff was all welcoming and loving and made connections with me and my husband.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility of Philadelphia?
Dr. Esposito made a personal connection with both me and my husband. She made us feel comfortable. And answered every question we had.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Tracey Mccelland)
Tracy was so compassionate when I cried she cried. She felt so much love for me as a patient
How was your experience with Melissa Esposito at Shady Grove Fertility of Philadelphia?
Dr Esposito gave us Hope and Faith that she will do everything possible to help us through this process. She offered every option and let us choose what we felt was best for our family. She was kind and compassionate and very knowledgeable. She was prompt on responding and very down-to-earth when needed to be.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility of Philadelphia?
I would suggest to have some good beneficial questions.
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
Our first cycle was IVF with insurance, we did gonal and menopur for our first cycle. We are getting ready to go through another cycle with the femara
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility of Philadelphia.
They are very comparable to the ones in our area. They have many options for treatment and cost
Describe Melissa Esposito's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
None
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8
Age
29
Treated
2018
Success with this Doc
No
Treatment
6 Fertility Medications
Diagnosis
Anovulation, Unexplained
8
Wait times are rough [at Shady Grove Fertility of Pennsylvania]. Several times I had appointments and had to wait well over 25 minutes to get in. Care is great and staff is great. Facilities are nice and clean and welcoming. Overall really like them. Pricing is high... Tracey was great! She called me regularly with updates and answered my messages within a day. Sometime I got worried or worked up and cried but she never let it get me down and kept us going.
+ Read more
Age
29
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 Fertility Medications
Diagnosis
Anovulation, Unexplained
8
Describe your experience with Shady Grove Fertility of Philadelphia.
Wait times are rough. Several times I had appointments and had to wait well over 25 minutes to get in. Care is great and staff is great. Facilities are nice and clean and welcoming. Overall really like them. Pricing is high
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Dr. Nguyen is caring and gentle. She called me personally when we found out I was pregnant and was sad with me when we lost our precious baby.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Tracey Mcclelland)
Tracey was great! She called me regularly with updates and answered my messages within a day. Sometime I got worried or worked up and cried but she never let it get me down and kept us going.
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Failed to order appropriate test
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
I was happy with my treatment, though my outcome of miscarriage was obviously heartbreaking. We are ready to try again and wouldn’t dream of going to any other doctor or clinic. She has a great manner and plan for us
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Trust the plan and trust her. It’s scary but it can work
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
First cycle was just clomid at 100mg. No pregnancy but I did ovulate. We continued that 3 times with no success. 5th cycle was monitored and included a trigger shot of ovidrel along with the clomid 100mg. This ended with chemical pregnancy. 6th cycle same protocol and got pregnant but miscarried at 8 weeks
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia.
Not sure if the total cost
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10
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
10
Hallie [nurse at Shady Grove Fertility] was very responsive even when we were frazzled or emotional about things not going our way. She ensured we were comfortable and always responded in a timely manner on all emails and phone calls...Meds ranged between $25-100 and IUI procedure was $1800...The overall clinic is great. They try to schedule appointments in the most convenient fashions so it does not interfere with your day. They have very clean facilities and work with you to the best of their ability.
+ Read more
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility of Philadelphia.
The overall clinic is great. They try to schedule appointments in the most convenient fashions so it does not interfere with your day. They have very clean facilities and work with you to the best of their ability.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility of Philadelphia?
Dr Martin has been very friendly and treated us like we were the only patients that he has. He ensured we understood ever step of the process and continues to keep us positive and moving toward our goal.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Hallie)
Hallie was very responsive even when we were frazzled or emotional about things not going our way. She ensured we were comfortable and always responded in a timely manner on all emails and phone calls.
How was your experience with Ryan Martin at Shady Grove Fertility of Philadelphia?
Dr Martin was phenomenal from the first time he met us and each and every time there after. He always made sure we knew what our next step in the process is/was and makes us feel comfortable like we have the same goal and not just a number.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility of Philadelphia?
He is extremely through so if you have questions don't be afraid to ask them.
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
My wife had to use Clomid and a trigger shot for 4 TI cycles and the same for 1 IUI cycle. Each cycle the drugs were working as prescribed and we had no set backs just never got pregnant.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility of Philadelphia.
Meds ranged between $25-100 and IUI procedure was $1800.
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
not applicable
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8
Age
36
Treated
2018
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
8
Very easy to get an appointment. They [Shady Grove of PA] open at 7 am which is amazing for teachers. I have been early for appointments and left before my actual appointment time. Easy to contact and get help when needed...All [nursing staff] wonderful. Willing to answer questions and help if my nurse was out of the office...Dr. Nguyen is very suppprtive and helps calms any fears you might have about treatment.
+ Read more
Age
36
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
8
Describe your experience with Shady Grove Fertility of Philadelphia.
Very easy to get an appointment. They open at 7 am which is amazing for teachers. I have been early for appointments and left before my actual appointment time. Easy to contact and get help when needed.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Very personable and easily reached when I had questions
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Morgan)
All wonderful. Willing to answer questions and help if my nurse was out of the office.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
She took time to explain what was going on with me in terms that I was able to understand. She also is very supportive of my choices with treatment. She gives me hope that a successful pregnancy can happen for me.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility of Philadelphia?
Be open and honest with your feelings. Dr. Nguyen is very suppprtive and helps calms any fears you might have about treatment.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
We did a cycle of clomid due To the less monitoring required while I am working. If this does not work we are moving to IVF when I am off of work for the summer and would be able to do all the appointments. Dr. Nguyen was very supportive of our idea and plan.
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3
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Treatment
16 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
3
Both the primary care nurse and some of the ancillary nursing staff were phenomenal. One of the med techs is very cold and gruff...Shady Grove seems to use a standard set of protocols, so don't be afraid to push back and ask if that is what is right for you...They would do better to have a more private patient waiting room setup - you will run into people you may know given the small size and few other resources in the area. Their financial aid paperwork is complex and depends upon patients managing multiple pieces of it -- which I was not made aware of until it was too late.
+ Read more
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
16 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
3
Describe your experience with Shady Grove Fertility of Philadelphia.
They would do better to have a more private patient waiting room setup - you will run into people you may know given the small size and few other resources in the area. Their financial aid paperwork is complex and depends upon patients managing multiple pieces of it -- which I was not made aware of until it was too late.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility of Philadelphia?
She often ran very late and was cold and artificial
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Alyssa)
Both the primary care nurse and some of the ancillary nursing staff were phenomenal. One of the med techs is very cold and gruff.
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Failed to convey critical information
How was your experience with Melissa Esposito at Shady Grove Fertility of Philadelphia?
This office bumps patients between doctors and Dr Esposito was never my choice of physician. I was never happy to see that she would be performing a procedure because she was artificial, distant, and not able to make a human connection.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility of Philadelphia?
Try someone else in the practice.
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
Shady Grove seems to use a standard set of protocols, so don't be afraid to push back and ask if that is what is right for you.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility of Philadelphia.
outrageous, but that's what it is with no insurance coverage.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
40
Treated
2017
Success with this Doc
?
Treatment
2 IUI, IVF
Diagnosis
Unexplained
10
Tori [nurse at Shady Grove] was patient and followed up with me after I needed time to process the IVF decision. She's great!...So far I have nothing bad to say. Truly! This experience has been hard but 100% supportive. Everyone at the clinic I go to has been wonderful, and has taken the time to educate me and answer all my questions...24K and meds were seperate...Dr Martin was the first doctor to take all the time I needed to explain with compassion the treatment protocol, my last doctor experience was terrible, I'm so thankful for meeting the right doctor and group bc now I feel comfortable with fertility treatments.
+ Read more
Age
40
Treated
2017
Success with this Doc
?
Race
—
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility of Philadelphia.
So far I have nothing bad to say. Truly! This experience has been hard but 100% supportive. Everyone at the clinic I go to has been wonderful, and has taken the time to educate me and answer all my questions.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Victoria Bennis)
Tori was patient and followed up with me after I needed time to process the IVF decision. She's great!
How was your experience with Ryan Martin at Shady Grove Fertility of Philadelphia?
Dr Martin was the first doctor to take all the time I needed to explain with compassion the treatment protocol, my last doctor experience was terrible, I'm so thankful for meeting the right doctor and group bc now I feel comfortable with fertility treatments.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility of Philadelphia?
Just listen to what he has to say ans how he explains it.
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
I am just starting the IVF protocol, so all the treatment strategies aren't determined yet. I was recommended IVF bc of my age and the fact that I had treatments in the past that failed.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility of Philadelphia.
24K and meds were seperate
Describe Ryan Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
Dr Martin highly recommends PSG testing and for that reason will only transfer one at a time. I am pleased with this.
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9
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
Staff [Shady Grove Fertility] was friendly and didn't treat you like a number. They remembered you by name and were so patient. They were reliable with returning communication and followed through on their word....It was an efficient well oiled machine. I was in, out and done within 15 minutes. Very prompt....Melanie was reliable, compassionate, honest and supportive....Dr. Munabi was compassionate but he was also realistic that this only gave us a chance to have a baby,not a guarantee.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with Shady Grove Fertility of Philadelphia.
Staff was friendly and didn't treat you like a number. They remembered you by name and were so patient. They were reliable with returning communication and followed through on their word.
During treatment, were you treated like a number or a human with Abraham Munabi (retired) at Shady Grove Fertility of Philadelphia?
He was friendly and personable, down to earth and honest.
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Melanie)
Melanie was reliable, compassionate, honest and supportive.
How was your experience with Abraham Munabi (retired) at Shady Grove Fertility of Philadelphia?
Dr. Munabi was compassionate but he was also realistic that this only gave us a chance to have a baby,not a guarantee. It was hard to understand him at times with his accent but otherwise we really liked him.
What's one piece of advice would you give a prospective patient of Abraham Munabi (retired) at Shady Grove Fertility of Philadelphia?
Just to listen to him, ask him to repeat or explain what you're unsure of.
Describe the protocols Abraham Munabi (retired) used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
I don't remember
Describe your experience with your monitoring appointments at Shady Grove Fertility of Philadelphia.
It was an efficient well oiled machine. I was in, out and done within 15 minutes. Very prompt.
Describe the costs associated with your care under Abraham Munabi (retired) at Shady Grove Fertility of Philadelphia.
36,000
– Read less
Verified
This patient has provided documentation of treatment at this clinic.
10
Age
31
Treated
2019
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
—
10
[Shady Grove Fertility Center City] Strengths Consist Of Cleanliness, Availability, Location, Nurse Bonnie's Bubbly Personality, And It's Appearance To Be LGBTQ "Friendly"...I Think That Most Of The Team, Except For Nurse Bonnie Treated Me As If I Was A Number. There Was No Warmth, Genuine Care, Or Compassion Other Than Nurse Bonnie. As For Doctor Kallen, I Rarely Saw Him But The Few Times That We Did Meet Or Our Phone Appointment, I Felt That He Treated Me Like A Human.
+ Read more
Age
31
Treated
2019
Success with this Doc
Yes
Race
Latino, Black or African-American
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
—
10
Describe your experience with Shady Grove Fertility of Philadelphia.
I Have Already Recommended My Best Friend And She Brought Up How She Was Treated Like A Number Or Dollar Sign From The Beginning After They Found Out Her Financial Status Which Is Complete Opposite Of My Own. The Clinic Shows Its Weakness In Delivering The Same Services To Those Of Various Financial Status. The Receptionist Needs To Seek Other Employment. She (Camille, I Believe Is Her Name) Gets Frustrated And Overwhelmed Easily And By Late Afternoon Her Fake Smile And Approach Is Rude And Snappy. The Clinic's Strengths Consist Of Cleanliness, Availability, Location, Nurse Bonnie's Bubbly Personality, And It's Appearance To Be LGBTQ "Friendly".
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility of Philadelphia?
I Think That Most Of The Team, Except For Nurse Bonnie Treated Me As If I Was A Number. There Was No Warmth, Genuine Care, Or Compassion Other Than Nurse Bonnie. As For Doctor Kallen, I Rarely Saw Him But The Few Times That We Did Meet Or Our Phone Appointment, I Felt That He Treated Me Like A Human.
Describe your experience with the nursing staff.
I Only Have Positive Things To Say About Nurse Bonnie C. She Just Has This Warmth And Genuine Care For The Work That She Does, What It Means To Her Patients, And She's Overall A Very Happy And Uplifting Nurse. I Was Assigned To A Nurse Lindsay After Bonnie And We NEVER Met In Person, She Wasn't Knowledgeable About So Much I Felt Like I Was Her Nurse, And Was Relieved When She Said She Would No Longer Be Employed There But Her Patients Were Being Transferred To Another Nurse. Unfortunately, I Didn't Feel That The Next Nurse Was Reachable & Probably Spoke To Her Twice And Contacted By Others On Her Behalf Maybe 3-4 Times. I Would've Preferred Nurse Bonnie Throughout The Entire Process, She's A Spectacular Balance To Dr. Kallen's Dry Personality.
What specific things went wrong at Shady Grove Fertility of Philadelphia?
- Lost paperwork
- Failed to order appropriate test
- Provided conflicting information
- Failed to consider drug intolerance
- Canceled a cycle due to clinic error
How was your experience with Caleb Kallen at Shady Grove Fertility of Philadelphia?
Initially When I Read The Reviews Online For All Of The Fertility Doctors At Shady Grove Fertility I Remember Whispering "Please Don't Let Me Get Dr. Kallen, He Sounds So Mean And Cold". I Scheduled My Consultation And Sure Enough I Was Assigned To Dr. Kallen. I Was So Worried But I Went In With An Optimistic Approach And Believed That Maybe All Of Those Negative Reviewers Had Him Wrong. In My Experience, He Is Very Straightforward, A Little Cold Or Serious, But When He's Being Sweet Or Warm You Have To Know How To Read It. I Met With Him Maybe 2-3 Times In Person; For The Consultation, For The OAR, & Finally For The Ultrasound To Check How Many Sacs After A BFP, And Once Over The Phone To Discuss Test Results. He Did Not Perform My IUI Which I Was Shocked To Find Out When 2 Women Walked Into The Room But I Understand He Can't Be Everywhere At Once. He Explained Everything As It Appeared And Let Me Know Whenever There Was A Small Moment Of Concern. Although He Seems Like He Could Use A Big Hug Or A Few Laughs, Dr. Kallen Was Exactly What Was Best For My Journey In The End.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility of Philadelphia?
Please Be Open-Minded With Dr. Kallen's Personality. He Shows His Warmth And Passion In Other Forms. Don't Expect For Him To Make You Laugh Or Smile But To Assist In Making Your Dreams Of A Family A Reality.
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
My Treatment Strategy Was A Natural IUI Cycle Using Donor Sperm From A Sperm Bank. I Had Recently Went Into Preterm Labor With Twins And Was No Longer Involved With The Father. I Did Various Forms Of Bloodwork, Dr. Kallen Checked Out My Egg Count, I Ordered 2 Vials From California Cryobank, I Checked Ovulation Using One Digital Ovulation Kit And Strips To Compare, Once I Got My LH Surge I Was Scheduled For My IUI The Next Morning, Started Vaginal Progesterone The Following Morning For Whatever Reason I Was Not Given An Explanation, Got My BFP 2 Weeks Later, SGF Checked That My HCG Levels Were Rising, And Then Brought Me In To Count The Sacs.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility of Philadelphia.
The Costs Was All Out Of Pocket For Me. It Was A Lot Cheaper Than I Expected. My Insurance Was Not Accepted. Discounts Not Really Explained Came In Handy. I Filled Out Paperwork With A Financial Counselor Of Sorts And NEVER HEARD FROM HER. She Is A Terrible! Doesn't Answer Phone Calls, Emails, Or Voicemails. The Sperm Donor Vials Were The Most Expensive From California Cryobank.
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10
Age
41
Treated
2019
Success with this Doc
?
Treatment
IVF
Diagnosis
—
10
[Shady Grove Fertility of Philadelphia is] Very organized. Responds quickly by phone email or patient portal if any questions. Easy to get appointments with a not so flexible work schedule. Billing department is also great and very helpful in picking the right financial plan... Tracey is an excellent fertility coordinator and has empathy and compassion in what she does... She [Dr. Esposito] took the time to explain everything in detail unlike my previous fertility clinic
+ Read more
Age
41
Treated
2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
—
10
Describe your experience with Shady Grove Fertility of Philadelphia.
Very organized. Responds quickly by phone email or patient portal if any questions. Easy to get appointments with a not so flexible work schedule. Billing department is also great and very helpful in picking the right financial plan
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility of Philadelphia?
She took the time to explain everything in detail unlike my previous fertility clinic Dr. Filer
Describe your experience with your nurse at Shady Grove Fertility of Philadelphia. (Assigned nurse: Tracey)
Tracey is an excellent fertility coordinator and has empathy and compassion in what she does
How was your experience with Melissa Esposito at Shady Grove Fertility of Philadelphia?
She was great and very good at expaining everything to us. Answered all of our questions and made very good suggestions for our situation. We didnt feel so lost and overwhelmed when we left our consultation
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility of Philadelphia?
Take a list of questions with you and she will answer every single one
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility of Philadelphia and their degree of success.
We didnt have our 2nd cycle yet. We just switched to this new clinic
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility of Philadelphia.
Not available yet since we are still deciding on whats financially best for us
Describe Melissa Esposito's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility of Philadelphia.
Yes prefers using only 1 at a time
– Read less