Shady Grove Fertility Richmond

6 doctors work here

Rated 7.8
Strongly recommend: 55%Neutral: 21%Don't recommend: 24%7.8
55% strongly recommend
43 reviews
Operations
8.5
8.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.6
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
7.1
7.1
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
671
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Richmond - Henrico Doctors'
7607 Forest Ave
Richmond, VA 23229
Roanoke
1231 S. Jefferson St
Roanoke, VA 24016
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
Show 1 more

43 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
7
NPS
5
Age 40 - 42
Donor Eggs
Unexplained
European
Income $100K - $199K
Engineer
5th of 5 Docs
4 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Neutral
Doesn't Recommend
Unsuccessful
[Dr. Johnston-MacAnanny] seemed relatable and understanding, and invested in our success. Would probably seem even more so if I'd been allowed to interact with her in person rather than only telehealth video chat...single embryo was our only option despite our preference for multiple. After that attempt failed, transferring two was presented as an option we were happy to take, only to find there were no donors available with multiple embryos, and the selection process did not seem to allow that option.
The Shared Risk program is the biggest strength of Shady Grove, if they decide you are a candidate for it. Our previous clinic had depleted their donor embryo reserve years ago, so we initially considered the size of Shady Grove's embryo bank to be an advantage. Unfortunately, their embryo bank seems to be shrinking rapidly to the point were are concerned that donor embryos may not be an option for future transfers.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
We come away from our video chats feeling like we fully understand the next steps and course of action. Unfortunately, subsequent communication from other staff have not seemed to agree, introducing new information we wish had been explained better and causing confusion and uncertainty.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Take notes on your conversation and review the action plan before signing off of a call, because other staff may not explain your next steps the same way she did. Better yet would be to have a way to directly follow up with her for clarification, but that doesn't seem to be an option anywhere anymore.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
She seemed relatable and understanding, and invested in our success. Would probably seem even more so if I'd been allowed to interact with her in person rather than only telehealth video chat.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
There has been little consistency among staff both from visit to visit at the same location, and also because our care was split between the Richmond location (for initial testing) and the Jones Institute in Norfolk (subsequent tests and transfer) after Shady Grove took over that clinic's administration.
Describe your experience with Shady Grove Fertility Richmond.
The Shared Risk program is the biggest strength of Shady Grove, if they decide you are a candidate for it. Our previous clinic had depleted their donor embryo reserve years ago, so we initially considered the size of Shady Grove's embryo bank to be an advantage. Unfortunately, their embryo bank seems to be shrinking rapidly to the point were are concerned that donor embryos may not be an option for future transfers.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
About $17000 to enter the Shared Risk program, but not sure about the additional tests and medications -- probably another $5000 or so, so far at this clinic. Maybe $20000 more in other treatment at previous clinics. There were also non-monetary costs: Emotional cost of repeated hormone treatments and failures. Also had to stop working with an adoption agency because they had a policy not to consider placement during or within a year of pregnancy.
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
In initial discussions with this doctor, single embryo was our only option despite our preference for multiple. After that attempt failed, transferring two was presented as an option we were happy to take, only to find there were no donors available with multiple embryos, and the selection process did not seem to allow that option.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
The way the protocols were described in discussion with the doctor did not seem consistent with how they were later described in writing. Also, we were sent a package of medication and not informed in advance that in contained some medicines which required refrigeration.
7
Doctor
Erika Johnston-MacAnanny
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
5
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
10
NPS
10
Age 37 - 39
3 IVF
Poor Egg Quality
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
5 IUI With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Shah always spent time answering our questions. He also always asked how we were doing and made small talk. He remembered details about us and referred to them often. He was very kind and took time to explain things to us...He was so lovely. Very down to earth and funny but also very knowledgeable...We simply tried egg retrieval 3 times but unfortunately my egg quality was poor. We never were able to create embryos. We are now moving on to donor egg
The clinic [at Shady Grove Fertility Richmond] was clean and new and easily accessed - lots of parking and convenient location. I don’t remember any weaknesses really. I was always seen super fast and hardly had to wait. I was impressed by how well everything worked together...It was very easy to go in for appointments- I could schedule for whatever I needed basically...I was always impressed with how fast everything was.
How was your experience with Anish Shah at Shady Grove Fertility Richmond?
He was so lovely. Very down to earth and funny but also very knowledgeable. He explained things in an understandable way and always answered our questions and spent the time we needed. We really appreciate him.
What's one piece of advice would you give a prospective patient of Anish Shah at Shady Grove Fertility Richmond?
Be sure to advocate for what you need and ask questions.
During treatment, were you treated like a number or a human with Anish Shah at Shady Grove Fertility Richmond?
Dr Shah always spent time answering our questions. He also always asked how we were doing and made small talk. He remembered details about us and referred to them often. He was very kind and took time to explain things to us.
Describe the protocols Anish Shah used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We simply tried egg retrieval 3 times but unfortunately my egg quality was poor. We never were able to create embryos. We are now moving on to donor eggs.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
Everyone was always so kind. People remembered details about me and were wishing me luck. They took time to answer all of my questions. They always calmed me and helped me feel at ease when I was very anxious, nervous, or scared.
Describe your experience with Shady Grove Fertility Richmond.
The clinic was clean and new and easily accessed - lots of parking and convenient location. I don’t remember any weaknesses really. I was always seen super fast and hardly had to wait. I was impressed by how well everything worked together,
Describe your experience with your monitoring appointments at Shady Grove Fertility Richmond.
It was very easy to go in for appointments- I could schedule for whatever I needed basically. And whenever I went in a hardly ever had to wait more than 10 minutes before I was seen. I had blood taken immediately and then was put into a room and seen immediately. I was always impressed with how fast everything was.
Describe the costs associated with your care under Anish Shah at Shady Grove Fertility Richmond.
I spent so much money. Nearly $25,000 dollars if I remember correctly. And now I’m trying to save up for donor eggs.
Describe Anish Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
We never reached this stage.
10
Doctor
Anish Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
9
NPS
10
Age 36 - 37
5 IUI
2 IVF
Anovulation
PCOS
Uterine Fibroids
Unexplained
European
Native American
Income $50K - $99K
3rd of 3 Docs
13 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Johnston has a warm manner without being condescending. If she saw that I was in a bad or sad mood, she would stop and address my concerns before continuing treatment...Though sometimes other doctors would do IUIs if she wasn't in clinic, she was always there for retrievals, transfers, and a fibroid removal I had to have done...[she] offered us the chance to try IUIs before moving to the more expensive IVF
The [SGF] clinic only lets you transfer two if you don't do PGT testing...The clinic is very good at getting your treatment started in a timely fashion, at scheduling you when you need to get in, at fixing scheduling mistakes, and at giving a warm caring impression when you go in for appointments. I will say that sometimes you wait a little bit for your appointments, but that's because the doctors will give you actual attention when you have concerns.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Dr Johnston was our primary RE throughout our term of care. Though sometimes other doctors would do IUIs if she wasn't in clinic, she was always there for retrievals, transfers, and a fibroid removal I had to have done. We have unexplained infertility, though I also have PCOS. Since we were paying out of pocket and the initial testing looked promising, Dr Johnston offered us the chance to try IUIs before moving to the more expensive IVF. We had one interrupted by an early ovulation and another interruption later when I developed a fibroid that partially blocked a tube. When we had to move to IVF there was a slight hiccup. The clinic previously had a program for service members with a significant discount, and we'd been given a brochure for it. That program wasn't being offered anymore. When we brought it up, Dr Johnston talked with her partners and got us the discount anyway. I appreciate that Dr Johnston let me have a large say in when we could do transfers and how soon after my loss we could start again. It didn't feel like there was unnecessary waiting, and when there was a wait she explained why it had to be that way and the risks of avoiding it.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
I would say not to hesitate about asking any questions or bringing up concerns. She is very busy (although I never felt like she was rushing out of the room) but she's also very willing to spend a bit of extra time explaining something, so when she asks, "Anything else on your mind?" go ahead and ask. It's not a rhetorical question.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Dr Johnston has a warm manner without being condescending. If she saw that I was in a bad or sad mood, she would stop and address my concerns before continuing treatment. I appreciate that I tended to see the same circle of support staff and that they recognized me when I came back. I have a problem with needles, so the staff would take me back to a room to lie down for blood draws. There was an issue early on where I wasn't comfortable with male doctors for monitoring and ultrasounds. I expressed my concerns a few times. Afterwards, the clinic went and hired a female ultrasound tech for patients who prefer that.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
-5x IUIs (one interrupted due to early ovulation). We did more because there was good reason to believe getting my ovulation started would work, then also I had a fibroid removed which could have been the issue. -2 retrieval cycles (one produced 21 eggs, 8 mature, 7 fertilized, 3 reached 5 day, 0 PGT normal; second was 27 eggs, 17 mature, 15 fertilized, 5 reached 5 day, 2 PGT normal) -2 frozen transfers (1 loss in first trimester, 1 ongoing pregnancy)
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Katy)
Katy was great and provided thorough answers to our questions. She had very quick responses through the patient portal as well. If I had to make a complaint, I would say that it's a bit frustrating to have to leave a message and wait for a call back every time. I'm not sure what the alternative model would be, though.
Describe your experience with Shady Grove Fertility Richmond.
The clinic is very good at getting your treatment started in a timely fashion, at scheduling you when you need to get in, at fixing scheduling mistakes, and at giving a warm caring impression when you go in for appointments. I will say that sometimes you wait a little bit for your appointments, but that's because the doctors will give you actual attention when you have concerns. When we were doing IUIs they sometimes had meds on hand- not all the time, but sometimes, and it took some of the cost off us. The staff is also PHENOMENAL at billing. My insurance said they'd cover none of the IVF meds, but after the clinic got through with them we found our costs were much lower than expected (we were quoted $3k, ended up just a bit over $1k for a retrieval cycle). I like all but one of the doctors there, and I've seen most of them at some point. The one I don't like is I think one of the male senior partners, I can't remember his name. I saw him a couple of times and had to speak to him as the doctor on call one night. Both in-house visits he explained very basic anatomy terms to me although I was at a point in the process where it was obvious I knew that (I remember him saying "this is what's called the cervix" once and I'm like... dude I'm pushing 40, I know what a cervix is). He also sounded a little distracted and not terribly sympathetic when I called the nurse line with a subchorionic hemorrhage (SCH) early in this current pregnancy. His response was almost verbatim "Well that happens sometimes and we can't do anything about it either way so wait for your appointment". He did offer to get me an ultrasound the next day when he was on call but sounded a little condescending about it. He didn't even mention that an SCH was a possibility, the ladies in a fertility subreddit I'm in brought it up. I spent two days stressing out before my next checkup with Dr. Johnston (who did apologize for her colleague which I appreciate). There is a younger doctor- Dr. Shah I think- who was very respectful of my boundaries and always seemed cheerful without being upsettingly cheerful (if that makes sense). He had a great bedside manner. If you don't have my hangups about male OBGYNs he would be a great choice as well. In general, this is a really good clinic and I'd recommend it to anyone looking for help in the area.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
IUIs were around 1800/cycle. We did the shared risk program which was a bit over $20K for up to 6 cycles. I don't remember the med costs for IUIs but for retrieval cycle after insurance meds were $1k and the transfer meds were pretty cheap at $40ish per refill.
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
I think this would be my only issue, and it's not a big concern. I would like to have had the option to transfer both my embryos at the same time instead of one at a time. I'm older and if they didn't work, I could get back to retrievals at a younger point. The clinic only lets you transfer two if you don't do PGT testing. However, I respect the argument that doing them at the same time could have resulted in a high risk twin pregnancy.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
We had one situation where Dr Johnston had told me to get meds for a new cycle, but the nurse missed that in the notes. It was fixed as soon as I brought it up.
9
Doctor
Erika Johnston-MacAnanny
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2020, Successful
NPS
10
NPS
10
Age 30
1 Fertility Medications
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We have had recurrent pregnancy loss, and she [Dr. Johnston-MacAnanny] was very sensitive to it as well as provided a very realistic outlook on treatment, etc...Letrozole 2.5 for 5 days after having an ultrasound to determine I was indeed not pregnant and an HCG test when I started my period. Then, after those 5 days, I had two ultrasounds, to see when my folicules were ready. Once the appropriate size, I was instructed to take a trigger shot. Then we had times intercourse as explained to us. We then had a positive pregnancy test and two bHCGs drawn to ensure progression...
[Shady Grove Fertility] friendly staff, timely nursing staff...non-up front transparency with financial services and what it will cost. We spent a little over 1500 on diagnostics, co pays, etc...Everytime I had a question and emailed on the portal, it was answered super quickly...The only thing I wish I had been told is what to expect as far a timeline, before treatment. This probably should have come from the office. We had a hiccup with our testing (I rested positive for antibodies and I have O- blood type, meaning rhogam was still in my system) and the office seemed like they wanted me to wait another month or so because of this...
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
The only thing I wish I had been told is what to expect as far a timeline, before treatment. This probably should have come from the office. We had a hiccup with our testing (I rested positive for antibodies and I have O- blood type, meaning rhogam was still in my system) and the office seemed like they wanted me to wait another month or so because of this. I contacted my OBGYN who reached out and got the ball rolling.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Ask exactly what to expect for your problems. This may be a blanket answer or very specific depending on your problems.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
We met Dr. Johnston-Macanny during the COVID pandemic via an online method. We have had recurrent pregnancy loss, and she was very sensitive to it as well as provided a very realistic outlook on treatment, etc.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I have had recurrent pregnancy loss with several chemical miscarriages, longer cycles, diagnostic testing that appeared more like PCOS but without the physical characteristics. I was placed on Letrozole 2.5 for 5 days after having an ultrasound to determine I was indeed not pregnant and an HCG test when I started my period. Then, after those 5 days, I had two ultrasounds, to see when my folicules were ready. Once the appropriate size, I was instructed to take a trigger shot. Then we had times intercourse as explained to us. We then had a positive pregnancy test and two bHCGs drawn to ensure progression. Then, at 6, 7&8 weeks we had ultrasounds to ensure growth.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
Everytime I had a question and emailed on the portal, it was answered super quickly.
Describe your experience with Shady Grove Fertility Richmond.
Strengths- friendly staff, timely nursing staff Weaknesses: non-up front transparency with financial services and what it will cost. We spent a little over 1500 on diagnostics, co pays, etc. And we have amazing healthcare coverage.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
Between genetic testing, lab work, co-pays, drugs, and ultrasounds it was about $1500.
10
Doctor
Erika Johnston-MacAnanny
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
7
NPS
3
Age 37 - 38
Diminished Ovarian Reserve
Male Factor
Income $100K - $199K
Doctor
2nd of 3 Docs
2 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
I felt like the relationship with her [Dr. Erika Johnson-MacAnanny] was just not off to a good start. After months of labs and testing, she agreed to help us, but at that point I decided to take a more holistic approach. Yet still, she was always reminding me that the damage is already done and that my biological clock has stopped ticking...stated no amount of drugs could stimulate my ovaries. But we were so ready to finally take that leap of faith with IVF, only to then be told we should strongly consider donor eggs, and that I did not qualify for the shared risk program because my labs are unfavorable (I previously qualified with my first doctor, who has since merged with Dr. Johnston's group, Shady Grove Fertility). All I wanted was a chance, but clearly I was gonna throw
They [Shady Grove Fertility- RIchmond] have a brand new facility, which is always nice. I wish they offered more adjunctive treatments like acupuncture...in their Richmond office. Appointments usually start within 15 minutes, so wait times are generally short....In the end, because we were disqualified from the shared risk program, our saved funds could only cover two cycles at Dr. Johnston's clinic. We decided to move forward with a different clinic for treatment.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
At first glance, Dr. Johnston is very intelligent and knows her stuff. However, when a doctor tells you any alternative treatments you're doing is not going to help, or it's as if a cancer patient is choosing herbs over chemotherapy when you take charge of your own fertility, they're belittling you as a patient and a person, as if to say it is poor judgement on my part. I think if she had chosen to be more empathetic and compassionate with her words, we might have continued our work together.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
If you do not feel supported in your journey and you're given limited options, do yourself a favor and find a new doctor.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
From the initial consultation we had with shady grove, we were already set up for failure because the statistics were so against us, given that I have DOR and my husband has male factor infertility, and Dr. Johnston stated no amount of drugs could stimulate my ovaries. But we were so ready to finally take that leap of faith with IVF, only to then be told we should strongly consider donor eggs, and that I did not qualify for the shared risk program because my labs are unfavorable (I previously qualified with my first doctor, who has since merged with Dr. Johnston's group, Shady Grove Fertility). All I wanted was a chance, but clearly I was gonna throw off their success rate. I felt like the relationship with her was just not off to a good start. After months of labs and testing, she agreed to help us, but at that point I decided to take a more holistic approach. Yet still, she was always reminding me that the damage is already done and that my biological clock has stopped ticking. I never felt hopeful about proceeding with IVF at their clinic and made a decision to move on elsewhere.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
In the end, because we were disqualified from the shared risk program, our saved funds could only cover two cycles at Dr. Johnston's clinic. We decided to move forward with a different clinic for treatment.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
front desk and clinical staff were always courteous and had a tendency to follow up frequently, keeping me updated with my lab results and next steps.
Describe your experience with Shady Grove Fertility Richmond.
They have a brand new facility, which is always nice. I wish they offered more adjunctive treatments like acupuncture her in their Richmond office. Appointments usually start within 15 minutes, so wait times are generally short.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
12,000 per IVF cycle, not including meds, PGS, ICSI, cryo-preservation, OR multi-cycle discount for 18,500 (2 cycles) were what I qualified for, unless I agreed to donor egg IVF and I would have qualified for their shared risk program.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
AMH was not drawn with my initial baseline labs, and then there was a long delay as I had to wait to get it with other upcoming labs. not a big deal overall, since I was not on any specific treatment protocol.
7
Doctor
Erika Johnston-MacAnanny
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Adaptability
1 of 5
3
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 29 - 30
1 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Steingold has been so personable & understanding as we have been working with him. We can tell that he really cares about his patients, and we have never felt rushed when with him. He listens well and answers our questions honestly, all while keeping things lighthearted....When we initially met Dr. Steingold for a consultation, we had already been through 3 rounds of clomid with my OB. So, we first completed the HSG and initial ultrasound. I also told him I noticed less cervical mucus with clomid, so he also did a post-coital test
Virginia Fertility Associates is a calming environment in a good location. Everyone we have worked with while we’ve been there have been kind. VFA is in the process of merging with Shady Grove Fertility, so the staff has admitted they are learning new systems, etc right now. Just a transitional time for the clinic....Although I’ve had little interaction with the nurses, they seem to be compassionate and caring. During HSG and IUI procedures, the nurse in the room was very sweet and asked how I was doing more than once. (I think she could tell I felt nervous.)
How was your experience with Kenneth Steingold (retired) at Shady Grove Fertility Richmond?
Dr. Steingold was recommended to us by a couple of friends, so we have trusted him from the start. He is personable, caring, open, and keeps things lighthearted. We have only done one round of just letrozole & one round of letrozole / IUI at this point and are not pregnant, but we are hopeful. He continues to ask us what we want to do and gives us his opinion, and then he adjusts treatment accordingly.
What's one piece of advice would you give a prospective patient of Kenneth Steingold (retired) at Shady Grove Fertility Richmond?
Don’t hesitate to ask him any and all the questions you have (even if you think they may sound silly); he’ll answer them graciously and honestly.
During treatment, were you treated like a number or a human with Kenneth Steingold (retired) at Shady Grove Fertility Richmond?
Dr. Steingold has been so personable & understanding as we have been working with him. We can tell that he really cares about his patients, and we have never felt rushed when with him. He listens well and answers our questions honestly, all while keeping things lighthearted.
Describe the protocols Kenneth Steingold (retired) used in your cycles at Shady Grove Fertility Richmond and their degree of success.
When we initially met Dr. Steingold for a consultation, we had already been through 3 rounds of clomid with my OB. So, we first completed the HSG and initial ultrasound. I also told him I noticed less cervical mucus with clomid, so he also did a post-coital test (although he said they tend to do less of those because they are more outdated/not as accurate). He decided it couldn’t hurt if it was something I was concerned about. HSG went well; Fallopian tubes were clear. Post-coital went well (it was really cool to look in the microscope!). Ultrasound showed something near / on my right ovary. (He was out of town for this, so it was another doctor who performed it, and he was very vague about it, but just told me I might need to get surgery which worried me.) Dr. Steingold followed up with a second ultrasound with him to see what was going on before starting any treatment. Second ultrasound proved clear, which was confusing, but he was very happy with. He said we will continue to do ultrasounds to make sure whatever was there was gone — and to monitor egg size. Third ultrasound was CD 14 proved to be clear again, and egg size looked good with one Letrozole pill, but got a negative pregnancy test. Fourth ultrasound looked good as well. This round was two Letrozole pills, a trigger shot on CD 16 for ovulation, and IUI on CD 17. Just received negative pregnancy test today, so we are entering into another 2 letrozole pill / IUI round before we change to different dosage or shots with IUI for third IUI round.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
Although I’ve had little interaction with the nurses, they seem to be compassionate and caring. During HSG and IUI procedures, the nurse in the room was very sweet and asked how I was doing more than once. (I think she could tell I felt nervous.)
Describe your experience with Shady Grove Fertility Richmond.
Virginia Fertility Associates is a calming environment in a good location. Everyone we have worked with while we’ve been there have been kind. VFA is in the process of merging with Shady Grove Fertility, so the staff has admitted they are learning new systems, etc right now. Just a transitional time for the clinic.
Describe the costs associated with your care under Kenneth Steingold (retired) at Shady Grove Fertility Richmond.
Initial consultation $216 / HSG treatment $380 / 4 ultrasounds $100 each / Post-coital $50
10
Doctor
Kenneth Steingold (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
9
Age 34 - 35
2 IUI
Poor Egg Quality
Unexplained
European
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Shah was always conversational and accommodating during appointments. If my husband or I expressed concern or discomfort, he was there to help and reassure.... Dr. Shah has hours available on the weekends to accommodate menstrual cycles, which has been a big help for us. There have been times where we needed to come in later in the day, which has also helped my husband and I with scheduling. Dr. Shah has been the only physician we have had,
The clinic [Shady Grove] does not always communicate between team members between the doctor's office and front office staff. The practice has 5 doctor's that are a part of the fertility group, so it is rather busy. They are working on making this more smooth, though, by implementing an electronic system soon. The clinic is on the fourth floor of a medical building, with the sperm lab on the 3rd floor. This makes IUI cycles very easy for us.
How was your experience with Anish Shah at Shady Grove Fertility Richmond?
I have had two IUI rounds with Clomid and injections with Dr. Shah, and we are planning our third. The most difficult aspect of the process has been making sure we get the appointments that work for our schedule and for the doctor. Dr. Shah has hours available on the weekends to accommodate menstrual cycles, which has been a big help for us. There have been times where we needed to come in later in the day, which has also helped my husband and I with scheduling. Dr. Shah has been the only physician we have had, making the experience consistent for each visit. He has made my husband and I both feel comfortable during the process. Dr. Shah is a very technical speaker, he is rather blunt, and direct with the information he provides. This approach has been great for my husband and I because we appreciate knowing all of the details as we go along. We like to hear technical terms and we appreciate direct language for what is to come. We have grown thick skin through the process of infertility and have decided we want to know the good, the bad, and the ugly no matter what. Dr. Shah has supported us through each step.
What's one piece of advice would you give a prospective patient of Anish Shah at Shady Grove Fertility Richmond?
I would advise evaluating your schedule to know what times of day you will be available for treatments. It's best to determine whether you will have flexibility in your work schedule or not at the outset. Dr. Shah is in high demand, so scheduling can throw some curveballs.
During treatment, were you treated like a number or a human with Anish Shah at Shady Grove Fertility Richmond?
Dr. Shah was always conversational and accommodating during appointments. If my husband or I expressed concern or discomfort, he was there to help and reassure.
Describe the protocols Anish Shah used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We used/ are using clomid and ovidrel for our IUI cycles. We have been advised that IVF may be the most effective since age and sperm count is the biggest factor for our infertility (I am 34, my husband has low sperm count). My insurance, however, allotted 4 cycles of IUI, so we thought we would try IUI before taking the financial plunge for IVF.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nurses are very accommodating and helpful. They are not overly friendly, but are available for answering questions. The nurses are very, very busy in the office, so we don't spend much time with them.
Describe your experience with Shady Grove Fertility Richmond.
The clinic does not always communicate between team members between the doctor's office and front office staff. The practice has 5 doctor's that are a part of the fertility group, so it is rather busy. They are working on making this more smooth, though, by implementing an electronic system soon. The clinic is on the fourth floor of a medical building, with the sperm lab on the 3rd floor. This makes IUI cycles very easy for us.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
The office hours are from 9-4. We have had issues with receiving calls from the clinic to schedule or reschedule appointments because their work hours coincide with ours. As well, since my husband and I tend to work after 4pm, we are unable to call the office during times that are convenient for us to follow up. If my cycle day 1 starts on a Friday or weekend, this makes getting appropriate medications for the IUI cycle more difficult. The office did not keep my insurance's preferred specialty pharmacy on file, causing additional delays with medications.
10
Doctor
Anish Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
NPS
6
NPS
6
Age 35 - 36
Donor Eggs
Diminished Ovarian Reserve
Uterine Fibroids
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Come with a list of questions because he [Dr. Geof Tidey] doesn’t offer up much without asking... Retrieval cancelled...Donor egg cycle with two donor egg embryos and that outcome was a negative pregnancy test. Then he decided a possible fibroid could be interfering with implantation and he removed two small fibroids...We went through an entire donor egg cycle that didn’t result in pregnancy and then he decided to take out a small fibroid that he felt might be causing the problem. I know this is lot of chance and statistics I just felt like I was a shot in the dark and didn’t receive proper workup and treatment.
[Nurses at Shady Grove Fertility were] Excellent!!! If it wasn’t for them I may have changed doctors!...Doesn’t seem to be up to date when I went there with current treatments and protocols. A newer partner joined and did one of my IUIs and he’s very forward thinking and open to new protocols and treatments...[Treatment] Not tailored for anyone with low egg reserve. Never made one follicle when I had 2-5 follicles on oral Med cycles. Retrieval cancelled Donor egg cycle with two donor egg embryos and that outcome was a negative pregnancy test. Then he decided a possible fibroid could be interfering with implantation and he removed two small fibroids.
How was your experience with Geof Tidey at Shady Grove Fertility Richmond?
I just didn’t feel like I received a proper pre treatment workup like others that were undergoing similar therapy and treatments. He never seemed to give me definitive choices and made me feel a little unsure about everything he told me. My husband felt like he was reactive to everything and not proactive and quickly jumped us to donor eggs.
What's one piece of advice would you give a prospective patient of Geof Tidey at Shady Grove Fertility Richmond?
Come with a list of questions because he doesn’t offer up much without asking.
During treatment, were you treated like a number or a human with Geof Tidey at Shady Grove Fertility Richmond?
I never felt like he connected with me like one of his partners did. He was always like “let’s just see.” During my own egg IVF cycle did we learn about my low AMH and ELEVATED FSH. He didn’t really do much of a “fertility” workup that I read about many others routinely receiving. We went through an entire donor egg cycle that didn’t result in pregnancy and then he decided to take out a small fibroid that he felt might be causing the problem. I know this is lot of chance and statistics I just felt like I was a shot in the dark and didn’t receive proper workup and treatment.
Describe the protocols Geof Tidey used in your cycles at Shady Grove Fertility Richmond and their degree of success.
Clomid with TRIGGER ANS IUI X2 Femara with trigger and iui x2 last one ovulated early IVF With own eggs with starting with BCP and injections. Not tailored for anyone with low egg reserve. Never made one follicle when I had 2-5 follicles on oral Med cycles. Retrieval cancelled Donor egg cycle with two donor egg embryos and that outcome was a negative pregnancy test. Then he decided a possible fibroid could be interfering with implantation and he removed two small fibroids.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Valerie )
Excellent!!! If it wasn’t for them I may have changed doctors!
Describe your experience with Shady Grove Fertility Richmond.
Doesn’t seem to be up to date when I went there with current treatments and protocols. A newer partner joined and did one of my IUIs and he’s very forward thinking and open to new protocols and treatments.
Describe the costs associated with your care under Geof Tidey at Shady Grove Fertility Richmond.
Spent a total of 30,000
Describe Geof Tidey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
He made appropriate recommendations
6
Doctor
Geof Tidey
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
9
Age 35
Male Factor
PCOS
Black or African-American
Income $100K - $199K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Johnston-MacAnanny] is very nice and patient. She ensure not only that I was comfortable but my husband as well. She ensured no questions were had before the meeting was over. She is open to listening and willing to take all measures before IVF was the final decision...[eSET transfer options] Currently approved 1 5 day embryo as my other test scores were good. Multiple can be discussed if IVF cycle fails
there are two clinics. Both clinics provide great service. Waiting area is clean and comfortable. Staff calls you by name. Information for that appointment is given ahead of time so no confusion is had the day of your appointment...Communication [between SGF nurses ]is great. You can email or call to get clear information...[approx cost] 22450 IVF (no insurance) 150 mock trial 600 anesthesiology (no insurance) 50 doctor appointment
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
She is very nice and patient. She ensure not only that I was comfortable but my husband as well. She ensured no questions were had before the meeting was over. She is open to listening and willing to take all measures before IVF was the final decision
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Be honest and ask your questions
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
My provider and my nurses speak with me by name. They do their homework to ensure I am aware of what is and has happened to date
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
STI testing Mock Trial Blood work including A1C Semen analysis Endocrinology Appointment
Describe your experience with your nurse at Shady Grove Fertility Richmond.
Communication is great. You can email or call to get clear information
Describe your experience with Shady Grove Fertility Richmond.
There are two clinics. Both clinics provide great service. Waiting area is clean and comfortable. Staff calls you by name. Information for that appointment is given ahead of time so no confusion is had the day of your appointment. No real weakness I have found at this time.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
22450 IVF (no insurance) 150 mock trial 600 anesthesiology (no insurance) 50 doctor appointment
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
Currently approved 1 5 day embryo as my other test scores were good. Multiple can be discussed if IVF cycle fails
10
Doctor
Erika Johnston-MacAnanny
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2021, Unknown Success
NPS
10
NPS
8
Age 34
2 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
5 IUI With Other Docs
Donor Sperm
Strongly Recommends
Neutral
Success w/ Doc Too early to know
it was found I had/have endometriosis. I later had another medication IUI, which failed. By this time, I decided to move on IVF. I had a consult for IVF and Dr Johnston was honest that I really wasn't a good candidate for IVF with my own eggs. I decided to go with an embryo transfer with donor embryo...[she] is kind and compassionate and spends time with her patients
I did two medicated IUI cycles [at Shady Grove Fertility] , which were $1200 each plus the cost of medication...I moved on to an embryo transfer, which I decided to do the shared risk option. That was $16,800...It was easy to get an appointment, clean environment, caring clinical staff and receptionists. I was not crazy about the financial specialist that works under Dr Johnston. I felt like I did not get the information I needed from her and she was very pushy.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
I started at Shady Grove Fertility as a woman choosing to be a single mother by choice. I thought I would have a few IUI at most and have a baby. I was originally with a different physician at this same clinic in the beginning. From my lab results, I had/have diminished ovarian reserve. I went ahead with 5 unmedicated IUI under the previous physician. All failed. I decided to go ahead and try medicated IUI. By this time, I had switched to Dr Johnston for a second opinion. I couldn't accept that I had very few eggs at a relatively young age. I had my first medicated IUI (sixth IUI total) under Dr Johnston. I got pregnant that cycle, but it ended up being a ruptured ectopic pregnancy. Dr Johnston was quick to diagnose it at what would have been my first OB ultrasound. I was sent to my OBGYN where I had surgery. During the surgery, it was found I had/have endometriosis. I later had another medication IUI, which failed. By this time, I decided to move on IVF. I had a consult for IVF and Dr Johnston was honest that I really wasn't a good candidate for IVF with my own eggs. I decided to go with an embryo transfer with donor embryo. I am currently pregnant from that embryo transfer.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Be realistic in your expectations.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Dr Johnston is kind and compassionate and spends time with her patients
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
The first medicated IUI, I used clomid 50 mg and had a decent follicle response and got pregnant that round. It resulted in the ruptured ectopic pregnancy. The second medicated IUI, I used clomid 100 mg. I must have had an allergic reaction to the clomid as I broke out in a rash every time I took it. That round I ended up with a few follicles but only 1-2 were on the side I needed them to be (I only had one tube left at this point). That cycle failed.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Katy Caine)
Quick response, caring
Describe your experience with Shady Grove Fertility Richmond.
It was easy to get an appointment, clean environment, caring clinical staff and receptionists. I was not crazy about the financial specialist that works under Dr Johnston. I felt like I did not get the information I needed from her and she was very pushy.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
I did two medicated IUI cycles under Dr Johnston, which were $1200 each plus the cost of medication. I moved on to an embryo transfer, which I decided to do the shared risk option. That was $16,800.
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
Reproductive Endocrinologists usually only suggest to transfer one at a time and it is no different with Dr Johnston. I was okay with a single embryo transfer.
10
Doctor
Erika Johnston-MacAnanny
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2019, Unknown Success
NPS
8
NPS
9
Age 28 - 31
3 IUI
Tubal Blockage
Income $0 - $49K
1st of 3 Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Michael Edelstein] has taken the time with us to go over options...I had multiple HSG’s to verify that my tubes were indeed blocked. I then had the tubes cleaned out and as they healed, one side partially closed while the other remained open. I was told that I have hydrospalnix. I wanted to try different options before going with his plan, which was to remove the tubes to increase the chance of success...was very detailed and showed us the statistics of the clinic and current overall success with IVF. I just wish it wasn’t so expensive. I love the atmosphere and because they were the very first doctors I went too and felt comfortable with. I have no complaints. We went over pros and cons on what ever decision we were leaning towards and we tried them. So he was supportive but made sure we knew all risks.
love the atmosphere [at Shady Grove Fertility- Richmond]...I had great experiences with the nurses. If I had questions, they would assist. If I had to call in, before the close of business I would have a answer or the very next morning...I had multiple HSG’s to verify that my tubes were indeed blocked. I then had the tubes cleaned out and as they healed, one side partially closed while the other remained open. I was told that I have hydrospalnix. I wanted to try different options before going with his plan, which was to remove the tubes to increase the chance of success. So I decided to try a few IUIs using clomid, lextrazole, and both used a trigger shot. None of the IUIs were successful. We went onto another clinic due to us being military and that’s where we had a fresh IVF cycle completed and lost the baby about 4weeks.
How was your experience with Michael Edelstein at Shady Grove Fertility Richmond?
Dr. Edelstein was very detailed and showed us the statistics of the clinic and current overall success with IVF. I just wish it wasn’t so expensive. I love the atmosphere and because they were the very first doctors I went too and felt comfortable with. I have no complaints. We went over pros and cons on what ever decision we were leaning towards and we tried them. So he was supportive but made sure we knew all risks.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Shady Grove Fertility Richmond?
Be open, clear, and stick to what you would like to happen or try first before making any life altering decisions.
During treatment, were you treated like a number or a human with Michael Edelstein at Shady Grove Fertility Richmond?
He has taken the time with us to go over options but it’s just hard hearing what may have to happen with my tubes. I wanted to try different avenues first before having my tubes removed. We did try different approaches but some things still just didn’t work out.
Describe the protocols Michael Edelstein used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I had multiple HSG’s to verify that my tubes were indeed blocked. I then had the tubes cleaned out and as they healed, one side partially closed while the other remained open. I was told that I have hydrospalnix. I wanted to try different options before going with his plan, which was to remove the tubes to increase the chance of success. So I decided to try a few IUIs using clomid, lextrazole, and both used a trigger shot. None of the IUIs were successful. We went onto another clinic due to us being military and that’s where we had a fresh IVF cycle completed and lost the baby about 4weeks.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
I had great experiences with the nurses. If I had questions, they would assist. If I had to call in, before the close of business I would have a answer or the very next morning.
Describe your experience with Shady Grove Fertility Richmond.
Be prepared to come in with a strong and positive attitude up front. It will be very tough going forward but be sure your comfort and care is taken care of. Become acquainted, be open, go over several options and think about it. Don’t make a decision right away. You can make some decisions that cannot be reversed.
Describe the costs associated with your care under Michael Edelstein at Shady Grove Fertility Richmond.
For what we could afford while using federal insurance, each IUI was 350, plus 100 for the semen wash plus cost of meds. Copay only for clomid and lextrazole. The tubal reconstruction, I had to pay about 300. Each visit had a copay roughly of about 40. ( for the second doctor with Walter Reed, we had to pay 5,500 for the whole process; start to finish. This was only because I was lucky enough to land active duty orders. This is only temporary and can be cut at any time due to my change in status.
Describe Michael Edelstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
If I had a choice, I would do multiple. At shady grove we could but because of my change in service, I can not be seen at shady Grove unless we pay out of pocket for everything. So Walter Reed has a protocol and it’s very strict. One embryo under the age of 35.
8
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 13 Eggs Frozen
NPS
9
NPS
9
Age 37
2 Egg Freezing
Diminished Ovarian Reserve
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Johnston-MacAnanny] was straight forward and honest, but spot on. Visits were timely. My only reservation was that it was an on call physician who performed my procedure each time. That surprised me at first, but every physician was excellent...We used the highest dose for my stimulation in the setting of my diminished ovarian reserve. My treatments were stacked and my second retrieval was much more successful.
The [SGF] finance department changed their specials after I started my treatment and it was a bit of a hassle to have them honor the original contract but eventually they agreed. The actual clinic was lovely. They moved to a new beautiful building for my second round which was much nicer...Approximately $7000 for the treatment and $5000 for medications.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
She was straight forward and honest, but spot on. Visits were timely. My only reservation was that it was an on call physician who performed my procedure each time. That surprised me at first, but every physician was excellent.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
She is smart and competent.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We used the highest dose for my stimulation in the setting of my diminished ovarian reserve. My treatments were stacked and my second retrieval was much more successful.
Describe your experience with your nurse at Shady Grove Fertility Richmond.
They were always very responsive to emails and calls.
Describe your experience with Shady Grove Fertility Richmond.
The finance department changed their specials after I started my treatment and it was a bit of a hassle to have them honor the original contract but eventually they agreed. The actual clinic was lovely. They moved to a new beautiful building for my second round which was much nicer.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
Approximately $7000 for the treatment and $5000 for medications.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Lost paperwork
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
On the day of my retrieval the computer system went out, so the on call physician had trouble accessing my ultrasound reports but I had copies.
9
Doctor
Erika Johnston-MacAnanny
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 27
1 IUI
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. She had a great sense of humor which made everything easier...We started with lots of testing, once PCOS was confirmed, we decided to move to try IUI... I knew they were just a e-mail away and would have answers for me
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together... I knew they were just a e-mail away and would have answers for me..
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together. Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. With fertility treatments, I believe the mental aspect is a huge part. Although a very hard process to navigate, Dr. Johnston and the Shady Grove team made me feel hopeful, which help me keep the mindset that we would find success. It is crazy how much this team turned into a second family. I knew they were just a e-mail away and would have answers for me. Forever grateful and thankful for Shady Grove, Dr. Johnston and the entire team. If you want a medical team who cares, is honest and welcoming- look to Dr. Johnston. Thank you for your expertise in making my dream a reality.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Be honest, go in open-minded. Dr. Johnston knows what she is doing and trust is crucial.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together. Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. She had a great sense of humor which made everything easier!
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We started with lots of testing, once PCOS was confirmed, we decided to move to try IUI. We used medically induced ovulation with Letrozole then used an Ovidrel trigger shot. Next day was the IUI and 2 weeks later we had a positive pregnancy test. During those 2 weeks, leading up to 7 weeks gestation, I was prescribed progesterone suppositories to help thicken the lining of my uterus.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Katy Caine)
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together. Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. With fertility treatments, I believe the mental aspect is a huge part. Although a very hard process to navigate, Dr. Johnston and the Shady Grove team made me feel hopeful, which help me keep the mindset that we would find success. It is crazy how much this team turned into a second family. I knew they were just an e-mail away and would have answers for me. Forever grateful and thankful for Shady Grove, Dr. Johnston and the entire team. If you want a medical team who cares, is honest and welcoming- look to Dr. Johnston. Thank you for your expertise in making my dream a reality.
Describe your experience with Shady Grove Fertility Richmond.
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together. Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. With fertility treatments, I believe the mental aspect is a huge part. Although a very hard process to navigate, Dr. Johnston and the Shady Grove team made me feel hopeful, which help me keep the mindset that we would find success. It is crazy how much this team turned into a second family. I knew they were just an e-mail away and would have answers for me. Forever grateful and thankful for Shady Grove, Dr. Johnston and the entire team. If you want a medical team who cares, is honest and welcoming- look to Dr. Johnston. Thank you for your expertise in making my dream a reality.
10
Doctor
Erika Johnston-MacAnanny
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
0
NPS
0
Age 22
European
Only Doc Seen
IUI With Other Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Gentry refused to treat me because my BMI was too high... explained the basics of conception to us fairly well and then outlined the treatment plan. Only then did she tell me that I was ineligible for care from her practice unless I lost enough weight to lower my BMI to the BMI cutoff of 40. Her justification was that above 40 I would be less likely to conceive and more likely to miscarry -- both true, but the difference in risk is marginal.
The clinic [Carilion Clinic] has a BMI limit of 40 -- if you are over this threshold, they will not treat you...The nursing staff was quick and efficient...The cost of one IUI cycle was about $500 before the cost of sperm, which is entirely dependent on which bank you use. For us, the cost was going to be about $1,500 per cycle...The nurses were very friendly and efficient. We didn't interact with them very much, but they were helpful and organized when we did. They clearly knew what they were doing.
How was your experience with Adrienne Gentry at Shady Grove Fertility Richmond?
My wife and I (same sex couple) went in for a consult with Dr. Gentry. We haven't tried to conceive before and have no diagnosed infertility. I am planning to be the carrier. Dr. Gentry explained the basics of conception to us fairly well and then outlined the treatment plan. Only then did she tell me that I was ineligible for care from her practice unless I lost enough weight to lower my BMI to the BMI cutoff of 40. Her justification was that above 40 I would be less likely to conceive and more likely to miscarry -- both true, but the difference in risk is marginal. I understand the risks and am fully willing to try to conceive at this weight. Throughout the whole process she made me feel like my weight was dangerous and all my fault (even thought I have a pretty significant diagnosed disorder that contributes to it), and basically said that if we weren't able to get pregnant or if we experienced a miscarriage I would be responsible for it simply because I'm overweight. She basically said that I didn't deserve to have a baby unless I lost weight and got "healthy." I am trying not to believe her but honestly this took a huge toll on my mental health. Another note for LGBTQ+ folks, she gave us a very long, disingenuous speech about how she personally was fighting for LGBTQ rights and told us about a protest she went to. It felt very fake and like the treatment we often get from people who are trying so hard to prove that they aren't homophobic that they forget they're talking to real people and not the whole of the LBGBTQ community.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Richmond?
She seems like she would be a perfectly fine doctor for a straight couple with conventional bodies -- which I don't think is a very big section of the fertility community.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry refused to treat me because my BMI was too high. She said the Carilion Reproductive Medicine & Fertility practice has a BMI limit for treatment. As far as I know, public health has trended far away from using BMI as an indicator of health, but apparently Dr. Gentry hasn't heart about that.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We were planning to do IUI. The practice lets you select your own donor sperm from any bank you choose. We were directed to base most of our decision of which donor to choose on how many successful live births the donor had produced. She recommended we buy at least three vials at a time. The practice has cryo storage on-site. She does use Clomid for all couples, even if there are no known fertility issues. She does a hysterosalpingography on every patient, along with the FDA-required testing, along with a baseline ultrasound and one at ovulation each month.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nurses were very friendly and efficient. We didn't interact with them very much, but they were helpful and organized when we did. They clearly knew what they were doing.
Describe your experience with Shady Grove Fertility Richmond.
The clinic has a BMI limit of 40 -- if you are over this threshold, they will not treat you. Dr. Gentry took a good amount of time with us even for our first consult, which was nice. She explained things clearly and often asked if we had questions. The nursing staff was quick and efficient.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Richmond.
The cost of one IUI cycle was about $500 before the cost of sperm, which is entirely dependent on which bank you use. For us, the cost was going to be about $1,500 per cycle.
0
Doctor
Adrienne Gentry
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
2 of 5
Scheduling
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
Uterine Fibroids
Income $100K - $199K
Operations
1st of 2 Docs
8 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gentry has always treated myself and my wife with the utmost respect. She takes the time to explain everything in detail and is very responsive via email and telephone...[she] was very knowledgeable of what was needed for my treatment being in an LGBTQ relationship...[she] has been sensitive to our needs and concerns and has spent the time to walk us through our options for future treatment.
The [Carilion Clinic] front office staff and nursing staff at this clinic are always welcoming and accommodating...Cycle ultrasounds were around $165 and insemination is around $240...We have had nothing but good experiences with the clinic. Our insurance company has been a pain to deal with at times and any time that I needed to reach out and get a receipt or explanation of care the clinic has been more than accommodating.
How was your experience with Adrienne Gentry at Shady Grove Fertility Richmond?
My wife and I have had nothing but great experiences with Dr. Gentry. She is knowledgeable, she responds in a very timely manner, and has always taken the time to explain the various aspects of my treatment. We would 100% recommend her for fertility care. Our treatment plan did not come to fruition as we had originally anticipated due to fibroids that had to be removed over a few surgeries. Through the surgeries and various procedures I have had done, Dr. Gentry has been sensitive to our needs and concerns and has spent the time to walk us through our options for future treatment.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Richmond?
Some fertility clinics have a backlog for new patients (not sure that there currently is with this clinic) but we are so glad that we chose to wait and work with Dr. Gentry. My piece advice would be not to wait and to go ahead and get in for a consultation :)
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry has always treated myself and my wife with the utmost respect. She takes the time to explain everything in detail and is very responsive via email and telephone.
How competent was Adrienne Gentry at LGBTQ care?
Dr. Gentry was very knowledgeable of what was needed for my treatment being in an LGBTQ relationship. She is always respectful and welcoming.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The front office staff and nursing staff at this clinic are always welcoming and accommodating.
Describe your experience with Shady Grove Fertility Richmond.
We have had nothing but good experiences with the clinic. Our insurance company has been a pain to deal with at times and any time that I needed to reach out and get a receipt or explanation of care the clinic has been more than accommodating.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Richmond.
Cycle ultrasounds were around $165 and insemination is around $240.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 30 - 31
2 IUI
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Gentry is so personable, and she truly understands what couples are going through. She gives advice and direction based off of your personal situation...is incredibly open and honest about treatment, rates of success, side effects, etc. I didn't experience a single thing during treatment that I wasn't advised about beforehand. She is knowledgeable in all things fertility related and I absolutely trust her judgement. She never made me feel as though I was just a number, and never belittled any of my concerns.
The staff [at Carilion Clinic] is made up of several nurses who struggled with fertility themselves, and received care at this clinic. They have the personal experiences to share and truly understand what the patients are going through...The entire IUI (Medications, Ultrasounds, IUI procedure) was about $700...The clinic is so welcoming and inviting. Celia, at the front desk, is the epitome of the person you'd want as the first face patients see when they come through the door. The staff always speaks to the patients like they are old friends, not as though they are just another body coming through the facility.
How was your experience with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry is incredibly open and honest about treatment, rates of success, side effects, etc. I didn't experience a single thing during treatment that I wasn't advised about beforehand. She is knowledgeable in all things fertility related and I absolutely trust her judgement. She never made me feel as though I was just a number, and never belittled any of my concerns.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Richmond?
You will receive a lot of information at your consultation, take notes.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry is so personable, and she truly understands what couples are going through. She gives advice and direction based off of your personal situation.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Richmond and their degree of success.
My consultation was in December. I had a Saline Ultrasound the following week, and in January my first IUI was scheduled. I had my baseline ultrasound around CD3, took Clomid on CD5-9, had my mid-cycle ultrasound to check my follicles on CD11, trigger shot on CD12, and the IUI procedure on CD13. For this cycle, I had three follicles. Unfortunately the IUI failed. In February when my next cycle started, I scheduled my baseline ultrasound to set up IUI #2. At that appointment I learned that the Clomid caused me to produce two cysts on my ovaries. I wouldn't be able to proceed with an IUI that cycle and would have to try again in March. Dr. Gentry advised that since the Clomid made me produce cysts, we wouldn't be trying that medication again. My next IUI would be paired with Letrozole. Her rationale was that if I had that reaction to the Clomid, I probably wouldn't have it with the Letrozole. When my cycle began in March, I went in for my baseline ultrasound, and everything was clear. This time I took Letrozole on CD5-9, had my mid-cycle ultrasound on CD10, trigger shot on CD13, and IUI on CD15. For this cycle I had four follicles. Unfortunately, that IUI also failed. When my next cycle started I called the clinic to set up my next baseline ultrasound, but due to COVID-19 all new cycles have been postponed. I was advised to call back in April once my cycle began again to see if the clinic was back up and running. I completely understood why the clinic wasn't starting new cycles, I just wish I could've gone in for a baseline ultrasound to see if I had the same reaction to the Letrozole that I had with the Clomid.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The staff is made up of several nurses who struggled with fertility themselves, and received care at this clinic. They have the personal experiences to share and truly understand what the patients are going through.
Describe your experience with Shady Grove Fertility Richmond.
The clinic is so welcoming and inviting. Celia, at the front desk, is the epitome of the person you'd want as the first face patients see when they come through the door. The staff always speaks to the patients like they are old friends, not as though they are just another body coming through the facility.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Richmond.
The entire IUI (Medications, Ultrasounds, IUI procedure) was about $700.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 32 - 33
2 Fertility Medications
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I think that she [Dr. Evans-Hoeker] is very knowledgeable in the field of reoccurring pregnancy loss. She made me feel that I was not alone and that it is very common. She made me feel like it wasn’t my fault which was huge for me. She has awesome bedside manner and she is easy to talk to...Initially there was many different types of bloodwork that she ran. They all came back normal for my husband and I
They [Carilion Clinic nursing staff] are all so supportive and uplifting when you are there for a visit...I was told if we chose IVF, due to my age (33), there would only be 1 embryo transferred which was a little disappointing...The only piece of advice that I could give someone would be to brush up on your fertility journey before your initial consultation. There are LOTS of questions and dates that are involved.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
I think that she is very knowledgeable in the field of reoccurring pregnancy loss. She made me feel that I was not alone and that it is very common. She made me feel like it wasn’t my fault which was huge for me. She has awesome bedside manner and she is easy to talk to.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
The only piece of advice that I could give someone would be to brush up on your fertility journey before your initial consultation. There are LOTS of questions and dates that are involved.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
I received personal messages of encouragement and she always answered messages timely.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
Initially there was many different types of bloodwork that she ran. They all came back normal for my husband and I. I did an HSG that came back normal as well. I was diagnosed with unexplained reoccurring pregnancy loss. I did a medicated cycle with trigger shot and progesterone. Cycle failed. I could not do another cycle due to COVID restrictions.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
They are all so supportive and uplifting when you are there for a visit.
Describe your experience with Shady Grove Fertility Richmond.
I like how small my clinic is. I feel like I will get better care there vs. a larger clinic with more patients. I cannot think of any weaknesses at this time. We have been very happy with this clinic.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
Since we have only done 1 medicated cycle in this clinic so far, our cost has not been high. However, after the COVID restrictions are lifted I imagine our cost will significantly increase.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
I was told if we chose IVF, due to my age (33), there would only be 1 embryo transferred which was a little disappointing.
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
8
Age 28
Male Factor
Unexplained
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
had a miscarriage the year before, [Dr. Gentry] did not just brush over that...stopped and expressed her condolences and reminded us that while her goal is to help us have a family, that doesn’t mean our first baby isn’t important...also knows I struggle with my weight...said to use our patient portal as my accountability partner if needed...You won’t get “cut and paste” “cookie cutter” type responses from her.
[Carilion Clinic] is a smaller clinic...only two doctors there...beneficial so that they can get to know you better. But it can also cause longer waits at times...I was put in a room (already undressed) and had to wait 45 minutes for [doctor] to come in. I get anxiety around doctors so that was not a good day...The hospital they affiliate with is right down the road so if you have to go there for anything it’s convenient.
How was your experience with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry is very personable. She takes the time to get to know her patients and you can feel how much she cares. When I first met her I told her I had had a miscarriage the year before, she did not just brush over that. In that moment she stopped and expressed her condolences and reminded us that while her goal is to help us have a family, that doesn’t mean our first baby isn’t important. She said that during this process if we struggle with anything due to fear etc. from that previous miscarriage to be open and let her know so she can help us through it. She also knows I struggle with my weight. She said to use our patient portal as my accountability partner if needed. She loves to help her patients. She gave pointers on how I could lose weight. We communicate weekly about what I’ve been doing and how that has or hasn’t helped me. I have communicated with her when our baby’s due date approached in 2019 and how I felt not having a baby to bring home. She took time to talk with me about it and not just say oh I’m sorry and move on. She has checked in with me if I don’t reach out to her first. She is genuinely excited to help families grow their families
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Richmond?
When she says she wants to be there for you, she means it. Don’t be afraid to open up to her. You won’t get “cut and paste” “cookie cutter” type responses from her. She genuinely cares for her patients.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Richmond?
She took time to get to know us as people and as a couple. Using that to help understand how to handle our situation and needs. She also loves to use the patient portal to communicate. She responds to messages quickly, and they’re personal answers not just “cookie cutter” to say she responded. Even in text you can tell she cares about you as a person!
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
I didn’t have much interaction with the nurses. Mainly it was to check weight and blood pressure and assign me to a room. One issue I did have, is that I’ve always been told when taking BP you should be still and not talking. One nurse there always checked my BP while asking me to move my arm for something else as well as continuing to ask questions for my chart. It just felt like she was trying to hurry the process along so she could be done.
Describe your experience with Shady Grove Fertility Richmond.
This is a smaller clinic. There are only two doctors there. This is beneficial so that they can get to know you better. But it can also cause longer waits at times. Dr. Gentry was out of the office when I had to schedule my water ultrasound (it has to be done at a certain time of your cycle) so the other doctor performed it. I was put in a room (already undressed) and had to wait 45 minutes for that doctor to come in. I get anxiety around doctors so that was not a good day. That was the longest wait I’ve had there, with Dr Gentry I’ve been seen within 5 minutes of entering a room. The hospital they affiliate with is right down the road so if you have to go there for anything it’s convenient.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Richmond.
I had a copay each visit. We have not got to treatments yet, but we discussed prices. IUI is about $710 and is to be paid as steps are completed. Her reasoning is so you don’t pay for a full procedure and then something not get done. For example if she found I hyper-ovulated and had too many mature eggs to do the IUI I wouldn’t be charged for the remainder of the procedure, just the parts I had actually completed. I can’t remember the total for IVF.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 27 - 28
3 IUI
PCOS
European
Ashkenazi Jewish
Income $0 - $49K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gentry will walk you through everything each step of the way...We never feel rushed or overlooked...we have completed 3 medicated IUI cycles (using Letrozole and Ovidrel), an HSG "tube test", and we are continuing treatment as I have not yet become pregnant...It is always important to my wife and I to find doctors that are welcoming and affirming to the LGBTQ+ Community - and naturally, we were nervous going into our first appointment with Dr. Gentry
nursing staff [at Carilion Clinic] has been equally informative, compassionate, and respectful. I have always felt equally comfortable in their care. Ashely Byrd [nurse], who has performed my 3 IUIs has always been wonderful and ensures my comfort and understanding throughout each procedure...The clinic itself is always very clean and well-lit - bathroom, exam rooms, waiting area, etc...Celia who checks us in and out, schedules our appointments, etc is so kind and welcoming and always knows me by name when I come in; all of the nursing staff has been wonderful, and the other doctor at the clinic
How was your experience with Adrienne Gentry at Shady Grove Fertility Richmond?
My wife and I (same-sex couple) started seeing Dr. Gentry in January of 2019 to consult about IUI with donor sperm. We were referred to this clinic by another LGBTQ+ couple in the area and feel like we were so lucky to have found Dr. Gentry on our journey to becoming parents. Dr. Gentry has been respectful, welcoming, very informative, and has always made us feel 100% comfortable throughout out treatment - at every appointment. When we first started, we were a bit naive to just how long our journey could possibly end up taking - we thought, okay, we just need to come to this clinic to have them perform the IUI with donor sperm for us and that's that. At our consultation, Dr. Gentry asked me to lose a certain amount of weight before my first treatment cycle and said that we could continue with our pre-treatment labs and work-ups in the mean time. I successfully did this and we continued on. After my first baseline, we realized I needed surgery to remove a benign but problematic cyst that was blocking access to my uterus. Dr. Gentry performed the surgery herself and truly eased my nervousness about having my first surgery ever - I was so thankful to know I had a brilliant, compassionate doctor to get me through this. Since then, we have completed 3 medicated IUI cycles (using Letrozole and Ovidrel), an HSG "tube test", and we are continuing treatment as I have not yet become pregnant. Although I have no gotten pregnant yet, and we have had setbacks (solely because of naturally occuring circumstances/PCOS/etc) - I am still so grateful to have Dr. Gentry doing everything she can to get us the results we all want. It is always important to my wife and I to find doctors that are welcoming and affirming to the LGBTQ+ Community - and naturally, we were nervous going into our first appointment with Dr. Gentry; however, once we were in the door we quickly realized we were in good, safe, company. Dr. Gentry has never treated us differently or as "others"; she has never made us feel discriminated against or judged by any means. Dr. Gentry, from the beginning and throughout, has thoroughly explained each step of the processes we are doing, why we are doing each step, and has made sure we understand everything before and during treatment...and she is always checking in during your appointments/procedures to make sure you are comfortable. Don't be afraid to ask questions; better yet - ask ALL the questions! No question is silly or too small - even if they are basic reproductive questions, Dr. Gentry is happy to make sure you are not in the dark for any part of your treatment. We never feel like we are being rushed out of the room or that we don't have time to address all of our needs and questions. Aside from Dr. Gentry's professional knowledge and and skills - she is also a great "people person"... she will always be direct and truthful, as that is always important to your medical care, but she always deliver information/results/etc with compassion and will almost certainly make you laugh in the process. 10/10 would recommend Dr. Gentry - she is an amazing doctor and person.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Richmond?
Come prepared with questions, an open mind, and relax! Dr. Gentry will walk you through everything each step of the way.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry has always made my wife and I feel completely comfortable, informed, and respected while in her care. Dr. Gentry always takes the time to thoroughly explain what we're doing, why we're doing it, and why we're doing it THIS way. We are encouraged to ask as many questions as we need and she always takes the time to answer them in a way we can easily understand - hand drawn pictures included! :) We never feel rushed or overlooked by Dr. Gentry or her nurses/staff.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Richmond and their degree of success.
For each medicated cycle, once my period started - that counts as Cycle Day 1. On CD1, I call the clinic and schedule an appointment to have my Baseline ultrasound done - this is the ultrasound to take a look at my uterus lining, check to see if there are any problematic cysts, and generally to see if I am ready to begin fertility drugs (in my case, letrozole). If all is well at my baseline then I start Letrozole for 5 days to encourage growth of follicles before ovulating. Around day 14 of my cycle I will go back into the clinic for my Midcycle scan which is the ultrasound to see if I have any follicles, how many, and to measure them. The number of follicles that I have and their size will determine how soon after that I will administer my trigger shot (ovidrel) at home. (If there are too many follicles, typically more than 3 - then the cycle will be cancelled to prevent a possibility of high order pregnancy) After my trigger shot, I will go in to the clinic for my IUI typically between 30-36 hours later. The IUI is performed by Dr. Gentry's fertility nurse (who is wonderful!). After IUI, you enter the "2 week wait" - proceed as if you are pregnant (no drinking, smoking, no tylenol, etc - a do/don't list is given to you). At the end of your 2 week wait, if you have no gotten your period yet, take a pregnancy test - if it is positive, call the clinic to schedule a blood test; if it is negative - you will be directed to call the clinic once your period starts to schedule your next baseline, assuming you are proceeding with treatment.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Ashley Byrd)
Dr. Gentry's nursing staff has been equally informative, compassionate, and respectful. I have always felt equally comfortable in their care. Ashely Byrd, who has performed my 3 IUIs has always been wonderful and ensures my comfort and understanding throughout each procedure.
Describe your experience with Shady Grove Fertility Richmond.
Carillon Clinic RMF has been everything we could've hoped for in our fertility journey. Celia who checks us in and out, schedules our appointments, etc is so kind and welcoming and always knows me by name when I come in; all of the nursing staff has been wonderful, and the other doctor at the clinic, Dr. Evans-Hoeker has been great during the visits I have seen her when Dr. Gentry has been in surgery. The check in process is always quick and efficient, wait times are typically very short - there is a TV in the waiting area, coffee station, magazines. The clinic itself is always very clean and well-lit - bathroom, exam rooms, waiting area, etc.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Richmond.
Baseline ultrasound - $163, Letrozole - no cost with my insurance; otherwise, I believe it's under $20, "trigger shot" (ovidrel) about $100, Midcycle scan $163, Insemination $260
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 31 - 33
5 IUI
Male Factor
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Evans-Hoeker] makes me feel like I have value, that I am not broken. I can feel her passion for her job and truest wants us to be successful. She explains everything in a way that’s easy to understand and answers all of my silly little questions...We then completed 3 IUIs. During that time she noticed my husband’s sperm count was not great, and she referred us to a fertility urologist. From there we learned he had a varicocele and he had surgery after that.
The clinic [Carilion Clinic] seems to be on the smaller side. Getting appointments convenient with my work schedule is never a problem. All of the staff know my name as soon as I walk in the door. The nurses remember me from each visit and everyone seems genuine...They [nurses] have the friendliest faces and are always so sweet and cheerful...the nursing staff makes it clear they care for us.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
She makes me feel like I have value, that I am not broken. I can feel her passion for her job and truest wants us to be successful. She explains everything in a way that’s easy to understand and answers all of my silly little questions.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Go in with an open mind and don’t be afraid to ask any questions. She is very honest with her answers but only because she wants wants best for her patients.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker is very caring and and genuine. We had an ectopic pregnancy and she made me feel very comfortable and was very honest with us that it was not our fault and she acknowledged we had lost a baby. She had her own struggles to conceive her children and I think that has made her even more understanding of our circumstances.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We used Clomid the very first cycle but I overstimulated so we cancelled. She adjusted my medication and put me on Letrozole. We then completed 3 IUIs. During that time she noticed my husband’s sperm count was not great, and she referred us to a fertility urologist. From there we learned he had a varicocele and he had surgery after that. By a miracle we got pregnant before we were told we would see a difference in my husband’s sperm, but our pregnancy was ectopic. Dr. Evans-Hoeker was very honest and direct with us about our options. She explained we could use methotrexate or go right for surgery, but she recommended the medication first as my turn had not ruptured at that time. Unfortunately though it did rupture a day later. In the emergency room she was talking to the doctors on her personal cell phone which made me feel very safe in their hands, knowing she had talked to them specifically about me. After surgery and I was home recovering, she called me to check on me which made me feel very cared for. At follow up appointments she was very gentle with both me and my husband as we talked about next steps. Several months went by and we were able to start trying again. We were able to conceive again but it was a chemical pregnancy. We have started IUIs again since them and she has been very supportive the entire process.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
They have the friendliest faces and are always so sweet and cheerful. Most people coming in their office are there for difficult reasons but the nursing staff makes it clear they care for us.
Describe your experience with Shady Grove Fertility Richmond.
The clinic seems to be on the smaller side. Getting appointments convenient with my work schedule is never a problem. All of the staff know my name as soon as I walk in the door. The nurses remember me from each visit and everyone seems genuine.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
Everything has been paid for out of pocket, my insurance does not cover fertility treatments. However, when we had the ectopic pregnancy everything was filed under insurance immediately and there were no problems.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
N/a
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 27
Tubal Blockage
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gentry was candid in her communication every step of the process, which I deeply appreciate. Though, she still shared a great level of respect and empathy towards me, especially as I was diagnosed with a rare uterine anomaly. This helped me, and my spouse, to navigate each step of our infertility journey.... She has been completely open and straightforward about how she approaches infertility as a whole, I went through three tests, HSG, water ultrasound, and sperm analysis, then she determines what the root cause of the problem.
The clinic [Carilion Clinic] looks a little older in the picture on Google, but the inside looks up to date and nicer looking. The parking lot is a little small, but the location makes up for it. It isn't too busy to get in and out of there. The clinic's waiting room has an array of magazines, TV, and coffee/hot cocoa maker for the patients'. Each visit I have waited about 5- 10 minutes before being seen. ONE visit I had to wait about 20 minutes, but was notified before my appointment that the doctor was running late with a prior patient (due to the patient's surgery running late).
How was your experience with Adrienne Gentry at Shady Grove Fertility Richmond?
Honestly, I cannot think of anything bad about Dr. Gentry. I fully trust her in our infertility journey and this is why. She has been completely open and straightforward about how she approaches infertility as a whole, I went through three tests, HSG, water ultrasound, and sperm analysis, then she determines what the root cause of the problem. I feel like she is on our team to finding out the problem and reaching the goal of having a baby. My husband and I have been trying for 2.5 years and finally searched for a fertility doctor in our area. Now we will be moving forward towards an IVF cycle later this year. Dr. Gentry is willing to know her limits, or rather experience, and ask for help when needed. This is admirable in my opinion! I recently underwent surgery and she had a fellow doctor help out who specialized in the type of surgery I needed for tubal blockage with a rare uterine anomaly, unicornuate uterus. Dr.Gentry is able to relate in most instances, but can still keep boundaries between her patients and isn't overbearing or conceited. Dr. Gentry encourages for questions to be asked at any time, whether in person or online, and she takes personal time to answer them. Like I said, I am extremely satisfied with my care as a patient of going to Dr. Adrienne Gentry. I have no reason to find another fertility doctor and receive a second opinion. If you are in the Roanoke area, I would highly recommend seeing Dr. Gentry!
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Richmond?
Don't be afraid to ask questions! Any question is a good question, even if it's re-learning the basic of female anatomy! :)
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry was candid in her communication every step of the process, which I deeply appreciate. Though, she still shared a great level of respect and empathy towards me, especially as I was diagnosed with a rare uterine anomaly. This helped me, and my spouse, to navigate each step of our infertility journey.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I find that my story is a little different than most. I haven't been on any fertility drugs on any cycle. I don't know if this is the place to share it all of why that is the case, so I will give a brief overview. My husband and I have been trying to conceive for 2 years with no luck. With this fertility doctor, I met with her and went through two tests, Hysterosalpingography (HSG) and Sonohysterography (Water Ultrasound) and my husband went through a Sperm Analysis. These three tests results should identify if there is a problem and what the cause of it is. Sperm results came back and they were great. In the middle of the Water Ultrasound, Dr. Gentry shared a concern with me. Though, wanted to get the HSG before confirming anything. I had the HSG and boy was it PAINFUL. I opted not to take a pain reliever beforehand, but took one afterwards. Again, Dr. Gentry shared her thoughts of what I might have, a unicornuate uterus, but wanted to do an MRI before confirming the diagnosis. I had the MRI and received the results back in a timely manner. The diagnosis was confirmed and was told I had a blocked tube as well. I was given three options and the risks of all of them. I decided to go through with a tubal removal procedure and IVF. I just had surgery and have recovered mostly. I will do an IVF cycle with Dr. Gentry in a few months.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nurses were wonderful! They followed protocol and policies of the clinic, even though it was annoying to get asked whether or not I was taking the same medications each visit. The nurses were compassionate and caring. They also explained what would happen on each visit and made sure I felt comfortable.
Describe your experience with Shady Grove Fertility Richmond.
The clinic looks a little older in the picture on Google, but the inside looks up to date and nicer looking. The parking lot is a little small, but the location makes up for it. It isn't too busy to get in and out of there. The clinic's waiting room has an array of magazines, TV, and coffee/hot cocoa maker for the patients'. Each visit I have waited about 5- 10 minutes before being seen. ONE visit I had to wait about 20 minutes, but was notified before my appointment that the doctor was running late with a prior patient (due to the patient's surgery running late). The front desk/receptionist is very kind and has good communication skills! One of the great things about this clinic is they have you set up an online account in their system that lets you know of the upcoming appointments, any test results, billing information, and online communication between you and the doctor, nurse, or receptionist. That is my favorite part of the clinic. I just don't have to wonder about those things or wait for them to go through the mailing system. I love the swift response of the online message center as well! Overall, it is a great clinic to go to!
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Richmond.
My insurance covered the basic infertility diagnosis and tests of underlying medical treatment. (Them 80% and me 20%). I am grateful for that. I don't remember the details of the costs with that. Moving forward with IVF in the state of Virginia will be a headache. It is currently not covered through insurance, to my knowledge. It would be nice if there was something, anything, covered for the IVF process.
Describe Adrienne Gentry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
With my current diagnosis of having a unicornuate uterus, I will be considered high risk pregnancy as is and so my doctor's approach will be doing a single embryo transfer. I will not be able to have a multiple embryo transfer due to my uterus not being full sized.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
2019, Successful
NPS
10
NPS
10
Age 30
1 IUI
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Gentry was nothing but kind, warm and so helpful during my wife and I’s IUI treatment. She was professional and also made us feel like family...From our first consultation to our last ultrasound with her, she was communicative, helpful, professional and incredibly kind. She explained everything that was going to happen and made sure we understood the process. The fact that my wife and I were a same-sex couple made no difference in her treatment of us as patients and human beings. She was genuinely excited for us and we’ve told so many of our LGBTQ+ friends to visit her when they are ready. We couldn’t recommend Dr. Gentry more to anyone who needs a fertility doctor.
[The nurses at Carilion Clinic are] Courteous and kind and knowledgeable...This clinic has 2 wonderful doctors and a great nursing staff. They are efficient, knowledgeable, and very helpful. They are professional and clean. The only weakness I can think of is that the parking lot is small and tricky to navigate if full...We started with a consultation and then after we purchased our donor sperm and had our initial FDA blood work done, we started ultrasounds to track my cycle. If I remember correctly, we had 3 ultrasounds before our IUI procedure. After our IUI and then getting pregnant, we had one follow-up ultrasound before we graduated to our OB.
How was your experience with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry was the best doctor we could have ever hoped for when my wife and I decided it was time to expand our family. From our first consultation to our last ultrasound with her, she was communicative, helpful, professional and incredibly kind. She explained everything that was going to happen and made sure we understood the process. The fact that my wife and I were a same-sex couple made no difference in her treatment of us as patients and human beings. She was genuinely excited for us and we’ve told so many of our LGBTQ+ friends to visit her when they are ready. We couldn’t recommend Dr. Gentry more to anyone who needs a fertility doctor.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Richmond?
Ask questions! She is extremely knowledgeable and can answer the questions you have!
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Richmond?
Dr. Gentry was nothing but kind, warm and so helpful during my wife and I’s IUI treatment. She was professional and also made us feel like family.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We started with a consultation and then after we purchased our donor sperm and had our initial FDA blood work done, we started ultrasounds to track my cycle. If I remember correctly, we had 3 ultrasounds before our IUI procedure. After our IUI and then getting pregnant, we had one follow-up ultrasound before we graduated to our OB.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
Courteous and kind and knowledgeable.
Describe your experience with Shady Grove Fertility Richmond.
This clinic has 2 wonderful doctors and a great nursing staff. They are efficient, knowledgeable, and very helpful. They are professional and clean. The only weakness I can think of is that the parking lot is small and tricky to navigate if full.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Richmond.
It was a little over $1000 for services.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Successful
NPS
9
NPS
10
Age 34
2 IUI
1 IVF
1 Egg Freezing
Male Factor
Unexplained
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
she [Dr. Evans-Hoeker] gives you the information she can without creating false expectations or false hope. Not everything about fertility is known. She provides the information that she can...gives you the options and the facts and allows you to make your own decision...I went through two IUI treatments and one round of IVF. The IUI treatments were unsuccessful. We were told due to low sperm count at the time of IUI that we had a very small chance of success. At that point we decided to pursue IVF. I had 31 eggs retrieved, 15 fertilized and we had 9 high quality embryos after day 5. I froze all of my embryos after my retrieval which was my choice. I did a frozen embryo transfer and I am currently 8 weeks pregnant with my first child.
It's amazing that Roanoke has a facility like this. [Carilion Clinic has] Solid providers, support staff, and the facility is clean and conveniently located. Labs were done at the hospital but it was not inconvenient. The only downside is having to travel to UNC for retrieval and transfer, but they made the transitions seamless...All of the staff and doctors genuinely care about your well-being and outcomes. Over the course of nearly 2 years of treatment I feel that I've established a relationship with the entire staff. An example to illustrate this level of care was there was actually a hurricane leading up to my egg retrieval that disrupted transport and delivery of my medications. The office went above and beyond to locate the medications I needed and even met me at the pharmacy to ensure I received the meds in a timely manner. Moreover, Dr. Evans Hoeker and Dr. Gaines drove through the bad weather to UNC to ensure things went off without a hitch. That's commitment! I've read that people felt like cattle because of scheduling but I didn't feel that way. Yes, I saw some familiar faces at the lab and in the office, but to me that was reassuring that people were going through the same cycle and experience as I was and I understand that timing is critical. Having this resource in a small town like Roanoke is a gift, and I'm so grateful that I had the opportunity to work with such outstanding healthcare providers.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker knows her stuff which is what is most important to me as a patient. She is careful to provide accurate information and doesn't over promise; she manages expectations appropriately. I think other patients may perceive this as a lack of warmth, but I felt it was appropriate.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Don't misconstrue her factual nature as a lack of caring. She cares. The other comments about her not giving a direct answer -- she gives you the information she can without creating false expectations or false hope. Not everything about fertility is known. She provides the information that she can. I also think some patients want to be told what to do. Dr. EH gives you the options and the facts and allows you to make your own decision. I think that frustrates people.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
All of the staff and doctors genuinely care about your well-being and outcomes. Over the course of nearly 2 years of treatment I feel that I've established a relationship with the entire staff. An example to illustrate this level of care was there was actually a hurricane leading up to my egg retrieval that disrupted transport and delivery of my medications. The office went above and beyond to locate the medications I needed and even met me at the pharmacy to ensure I received the meds in a timely manner. Moreover, Dr. Evans Hoeker and Dr. Gaines drove through the bad weather to UNC to ensure things went off without a hitch. That's commitment! I've read that people felt like cattle because of scheduling but I didn't feel that way. Yes, I saw some familiar faces at the lab and in the office, but to me that was reassuring that people were going through the same cycle and experience as I was and I understand that timing is critical. Having this resource in a small town like Roanoke is a gift, and I'm so grateful that I had the opportunity to work with such outstanding healthcare providers.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I went through two IUI treatments and one round of IVF. The IUI treatments were unsuccessful. We were told due to low sperm count at the time of IUI that we had a very small chance of success. At that point we decided to pursue IVF. I had 31 eggs retrieved, 15 fertilized and we had 9 high quality embryos after day 5. I froze all of my embryos after my retrieval which was my choice. I did a frozen embryo transfer and I am currently 8 weeks pregnant with my first child.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Ashley)
Most of my correspondence was via MyChart. I received timely responses for all of my questions and she always consulted with the doctors if needed.
Describe your experience with Shady Grove Fertility Richmond.
It's amazing that Roanoke has a facility like this. Solid providers, support staff, and the facility is clean and conveniently located. Labs were done at the hospital but it was not inconvenient. The only downside is having to travel to UNC for retrieval and transfer, but they made the transitions seamless.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
My insurance didn't cover most of my visits. All-in-all I didn't think the prices for any of the services were unrealistic. You have to have multiple visits to track progress so that's where it adds up.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
My husband and I jokingly asked if they would put more than one embryo in so we could have two at once. Dr. EH followed the guidelines prescribed based on my age and risk factors and only transferred one embryo. She advised us that a 1:1 ratio is the healthiest.
9
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
4
NPS
4
Age 37 - 38
4 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When asking questions, at times, Emily [Evans-Hoeker] would not give a concrete answer. It seemed she would recommend one option, and then turn around and recommend a different option as best. This left the patient confused and feeling as though an expert, professional opinion was not given on which way to continue treatment. Often, it felt as though she were just reciting book facts or giving generalized statements, and not focusing and relating information on you as the individualized patient.
This clinic [Carilion Clinic] needs more than one RE on staff, maybe even one that worked and was available for procedures on weekends. Overall, wait times were not horrible; however, there were sometimes when the wait time was 30 minutes or more. The office atmosphere did seem clean, but could have been more personalized and not so impersonal feeling... I feel the professional handling my care was critical information and if changed, I should have been notified.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
When asking questions, at times, Emily would not give a concrete answer. It seemed she would recommend one option, and then turn around and recommend a different option as best. This left the patient confused and feeling as though an expert, professional opinion was not given on which way to continue treatment. Often, it felt as though she were just reciting book facts or giving generalized statements, and not focusing and relating information on you as the individualized patient. Lastly, it seemed that she had too many commitments and was pulled in too many different directions. I did have an appointment have to be rescheduled by the office due to it conflicting with a lecture commitment she had. Last treatment cycle, I also called on the day of my cycle to continue with another round of an IUI with injectables. The scheduler tried to schedule me too late in my cycle than what is recommended for injectables. I questioned this, and the scheduler put me on hold to verify. I was correct, and the scheduler confirmed this, but informed me that I would not be able to continue with this, as Emily was going to be out on vacation and the provider filling in was not qualified to perform monitoring and IUI with injectables. I was told I would have to sit this month out due to this and wait and continue next month. I was devastated and felt this was not acceptable treatment and was very insensitive to those battling infertility, as timing each month is crucial and patients count down to this obsessively. I finished the phone call, barely holding back the tears. I was later called and told Emily had been contacted and said I could go back to oral medication this cycle and continue injectables next time. However, this was not my treatment plan or optimal for me, as this treatment option had been unsuccessful many times and oral medications caused cysts for me. She recommended moving on from this, as it was not best for me, but when was not available wanted to revert back to something that was not working for me.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Ask many questions and continue asking until you get a definite answer/one you are comfortable with, and be sure you are alright with seeing an RE at a clinic with only one RE. So, when she is out of the office different providers may have to see you, often times one who is just an OBGYN and not an RE.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Front staff (especially Celia) were friendly, respectful, and encouraging. However, it always seemed there were too many patients in and out like an assembly line for one RE. Sometimes, it seemed the RE had to be reminded of your individual treatments, as though your care wasn't reviewed before appointments, or the RE was treating too many to keep track of each couple's care.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I tried Clomiphene Citrate with plans of following with an IUI. However, at my midcycle scan, she stated that I ovulated early and it was too late for an IUI to be completed. After that, I moved on from Clomid to Letrozole with plans for IUI. Many cycles I tried 2 Letrozole pills (2.5 mg each) with IUI. No positive pregnancy test resulted. I then tried Tamoxifen, which did not result in a positive result either. I then tried Letrozole (2.5 mg) 3 pills a day. No positive result achieved either. Many times the oral medication caused cysts to form; many treatment cycles had to be cancelled and no fertility medications taken due to cyst formation. I also had to take birth control many months to try to get rid of the cysts. I tried one cycle with Gonal-F and IUI. This also resulted in a negative pregnancy test.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nursing staff were friendly and warm. I personally got the feeling they were rooting for a positive outcome for you, more than I felt it from the RE.
Describe your experience with Shady Grove Fertility Richmond.
This clinic needs more than one RE on staff, maybe even one that worked and was available for procedures on weekends. Overall, wait times were not horrible; however, there were sometimes when the wait time was 30 minutes or more. The office atmosphere did seem clean, but could have been more personalized and not so impersonal feeling.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
My insurance did not cover fertility related costs. Each scan was $163. Each IUI was $260. My last round of injectable medications cost almost $800.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
When first scheduled with this clinic and for my first IUI, I saw Leslie Peterson NP. However, I scheduled my appointment next cycle and showed up for this appointment and was told she no longer worked there, and that Emily Evans-Hoeker RE would now be handling my care. I feel the professional handling my care was critical information and if changed, I should have been notified. Emily informed me that letters should have been sent out but had not yet. I did end up receiving one many weeks later. Also, I was blindsided by calling to continue with Gonal-F and IUI only to be told I could not do so that month due to Emily being out of the office, and the provider filling in was not qualified to do this. To me, the clinic and RE owe it to patients to make sure this does not happen and a qualified professional is at the clinic to provide each patient with appropriate and designated care at all times. Those dealing with infertility know how devastating the waiting and hoping are each month.
4
Doctor
Emily Evans-Hoeker
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
4 of 5
4
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
5
Age 37 - 38
3 IUI
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Emily A. Evans-Hoeker was good at explaining the general processes of each procedure and the risks. However, I would have been more comfortable if she tailored the information and advice to my specific situation and details... Dr. Evans-Hoeker seems very educated in her field... She seemed hesitant to guide my husband and I on next steps for treatment. This entire process is very overwhelming, and I feel like her professional input based on experience could be beneficial
The receptionists [Carilion Clinic], Celia particularly, and all of the nurses were kind and very welcoming to my husband and I....The clinic has an exceptional receptionist who greets you warmly in person and on the phone. Both the doctor and nurses respond to inquiries through My Chart. I strongly believe that the clinic would be more efficient with a second doctor on staff to meet the needs of all patients adequately.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Emily A. Evans-Hoeker was good at explaining the general processes of each procedure and the risks. However, I would have been more comfortable if she tailored the information and advice to my specific situation and details. I felt like my inquiries were often answered with vague generalizations rather than related to my own individual issues. Often, I felt like she was not entirely open to questions from me. She seemed hesitant to guide my husband and I on next steps for treatment. This entire process is very overwhelming, and I feel like her professional input based on experience could be beneficial. Her method is practical and generally matter of fact. For baseline and mid cycle scans, I would have felt more informed if she had turned the monitor and pointed out my uterus lining, follicles, etc. to my husband and I. Dr. Evans-Hoeker performed a laparoscopy on me to remedy a blocked fallopian tube, uterine fibroids, and uterine polyps. The surgery was successful, and I healed very quickly. Either my twin sister or husband came to every appointment for support and Dr. Evans-Hoeker always acknowledged them. Dr. Evans-Hoeker seems very educated in her field.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
I would advise prospective patients of Dr. Emily Evans-Hoeker to always listen to your gut instincts, ask as many questions as you need to, and determine at the consultation if her manner is what you prefer.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
The receptionists, Celia particularly, and all of the nurses were kind and very welcoming to my husband and I.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
For my first cycle of expected IUI, I was prescribed Clomid 50 mg and Ovidrel trigger shot. However, follicles developed on the side of a blocked fallopian tube, so we proceeded this cycle with only timed intercourse. Following, I underwent a laparoscopy to correct the blocked fallopian tube and remove uterine fibroids and polyps. I tried the next cycle of IUI after surgery with Letrozole 2.5 mg (2 pills at a time) paired with Ovidrel trigger shot, followed by the insemination. For the second cycle of IUI, Dr. Evans-Hoeker increased the Letrozole 2.5 mg to 3 pills at a time followed by Ovidrel trigger shot and insemination. My last cycle of IUI consisted of Letrozole 2.5 mg/4 pills at a time this round followed by Ovidrel trigger shot and insemination. Also, on my last two cycles of IUI Dr. Evans-Hoeker added Progesterone 200 mg capsule vaginally. Sadly, all cycles ended with a negative pregnancy test precisely two weeks after the insemination.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nursing staff is friendly and made the experience more comfortable.
Describe your experience with Shady Grove Fertility Richmond.
The clinic has an exceptional receptionist who greets you warmly in person and on the phone. Both the doctor and nurses respond to inquiries through My Chart. I strongly believe that the clinic would be more efficient with a second doctor on staff to meet the needs of all patients adequately. Also, as a hopeful patient, I would love to see pictures of success stories in the clinic.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
Each baseline scan and mid cycle scan cost $163. Each IUI cost $260. Ovidrel trigger shot cost approximately $150. Medication (Clomid, Letrozole, and Progesterone) ranged from $5 to around $15 each. Also, I had a CAT Scan for diagnosis purposes that cost $500 out of pocket and a hysterosalpingogram. Laparoscopic surgery to unblock fallopian tube and remove uterine fibroids and polyps cost $2500 out of pocket.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
Initially, my husband had to report to a separate location/lab to provide a sperm sample for analysis. However, my clinic had not sent over the order for the test and he could not leave his sample until the order was received. I had to call my clinic and ask for the order to be sent. After my phone call and some embarrassment on my husband's part, the matter was quickly resolved.
5
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5