Shady Grove Fertility

44 doctors work here

Rated 8.1
Strongly recommend: 59%Neutral: 24%Don't recommend: 17%8.1
59% strongly recommend
481 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.5
8.5
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
44 doctors work here
NPS
7.8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility
92% strongly recommend
6 Reviews
Rated 9.6
Strongly recommend: 92%Don't recommend: 8%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 10%Don't recommend: 2%9.6
Eric Levens
Shady Grove Fertility
83% strongly recommend
41 Reviews
Rated 9.3
Strongly recommend: 83%Neutral: 10%Don't recommend: 7%9.3
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9.1
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9.1
Joseph Doyle
Shady Grove Fertility
71% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 71%Neutral: 28%Don't recommend: 1%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Ricardo Yazigi (retired)
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Lauren Roth
Shady Grove Fertility
60% strongly recommend
8 Reviews
Rated 8.7
Strongly recommend: 60%Neutral: 40%8.7
Jason Bromer
Shady Grove Fertility
69% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 69%Neutral: 23%Don't recommend: 8%8.7
Kate Devine
Shady Grove Fertility
61% strongly recommend
14 Reviews
Rated 8.6
Strongly recommend: 61%Neutral: 36%Don't recommend: 3%8.6
Anitha Nair
Shady Grove Fertility
76% strongly recommend
21 Reviews
Rated 8.4
Strongly recommend: 76%Neutral: 6%Don't recommend: 18%8.4
Brad Swelstad
Shady Grove Fertility
70% strongly recommend
20 Reviews
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.4
Shruti Malik
Shady Grove Fertility
62% strongly recommend
10 Reviews
Rated 8.4
Strongly recommend: 62%Neutral: 23%Don't recommend: 15%8.4
Rebecca Chason
Shady Grove Fertility
71% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 71%Don't recommend: 29%8.3
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Sunita Kulshrestha (retired)
Shady Grove Fertility
67% strongly recommend
6 Reviews
Rated 8.3
Strongly recommend: 67%Neutral: 7%Don't recommend: 26%8.3
Melissa Esposito
Shady Grove Fertility
74% strongly recommend
15 Reviews
Rated 8.3
Strongly recommend: 74%Neutral: 15%Don't recommend: 12%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
19 Reviews
Rated 8.1
Strongly recommend: 57%Neutral: 25%Don't recommend: 18%8.1
Stephanie Beall
Shady Grove Fertility
70% strongly recommend
9 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 20%Don't recommend: 10%8.1
Barbara Osborn
Shady Grove Fertility
25% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 25%Neutral: 49%Don't recommend: 25%8
Andrea Reh
Shady Grove Fertility
65% strongly recommend
25 Reviews
Rated 8
Strongly recommend: 65%Neutral: 11%Don't recommend: 24%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Eric Widra
Shady Grove Fertility
38% strongly recommend
29 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Naveed Khan
Shady Grove Fertility
56% strongly recommend
9 Reviews
Rated 7.3
Strongly recommend: 56%Neutral: 18%Don't recommend: 25%7.3
Lorna Timmreck
Shady Grove Fertility
43% strongly recommend
7 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 29%Don't recommend: 29%6.9
Arthur Sagoskin
Shady Grove Fertility
34% strongly recommend
12 Reviews
Rated 6.9
Strongly recommend: 34%Neutral: 33%Don't recommend: 33%6.9
Rachana Garde
Shady Grove Fertility
43% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 22%Don't recommend: 34%6.9
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
35% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 35%Neutral: 23%Don't recommend: 42%6.6
Howard McClamrock
Shady Grove Fertility
31% strongly recommend
8 Reviews
Rated 6.6
Strongly recommend: 31%Neutral: 31%Don't recommend: 37%6.6
Paulette Browne
Shady Grove Fertility
45% strongly recommend
6 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 24%Don't recommend: 32%6.6
Paul Shin
Shady Grove Fertility
26% strongly recommend
3 Reviews
Rated 6.5
Strongly recommend: 26%Neutral: 49%Don't recommend: 26%6.5
Jeffrey McKeeby
Shady Grove Fertility
27% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 27%Neutral: 22%Don't recommend: 52%6
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Nancy Durso
Shady Grove Fertility
21% strongly recommend
9 Reviews
Rated 4.4
Strongly recommend: 21%Neutral: 11%Don't recommend: 68%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Jaimin Shah
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 40 more

This clinic has 21 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Spring
2255 E Mossy Oaks Rd
Spring, TX 77389
346-386-0051
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 19 more

72 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
5
NPS
6
Age 45 - 47
5 IUI
1 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
7 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I am sure she [Dr. Rebecca Chason] is a great Dr, she was very clear about the expectations and my doing donor eggs. I have a good egg reserve for my age and wanted to try with my own eggs and not be pushed into donor when I had other options. So I felt that my care was not as aggressive as could have been because they just didn’t think it would work...Demand more, do your research and ask tons of questions. Don’t assume because they are the Dr they know more. You have to advocate for yourself and what you would like done
They [Shady Grove Fertility] have a age cut off, a BMI cut off and the financial team is very bad at getting back to you in a timely fashion. They staff you worked with most were the ones that took your blood, and the ones that did the ultrasounds. They were very kind, compassionate and friendly...the weekend nursing staff were a bit more compassionate than the weekday staff. But overall not a bad experience
How was your experience with Rebecca Chason at Shady Grove Fertility?
While I am sure she is a great Dr, she was very clear about the expectations and my doing donor eggs. I have a good egg reserve for my age and wanted to try with my own eggs and not be pushed into donor when I had other options. So I felt that my care was not as aggressive as could have been because they just didn’t think it would work. After the 3 failed IUI I reached out about a change to my regimen because clearly what I was on was not working. They said no it would stay the same and I was responding well. Well after 2 more failed attempts Dr. chasen now wants to talk about changing the regimen which I felt was a little late. I aged out of IVF at that particular clinic but never got a change to do a successful retrieval so I moved on to a clinic that didn’t have a age cut off of 45 for your own eggs. I didn’t even bother with the last IUI….more money wasted with no measurable change to the regimen
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Demand more, do your research and ask tons of questions. Don’t assume because they are the Dr they know more. You have to advocate for yourself and what you would like done
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
I barely spoke to Dr. Chasen more so her nurse. Overall while they were nice I didn’t feel that they cared as much as I would have liked during this emotionally stressful period. They kept pushing me to do donor egg although my egg reserve was good. I do feel that my failed egg retrieval could have also been avoided if certain things would have been noted before hand.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
For the IVF…I was on BC pills initially, then Lupron, added in 150 menopour and 275 gonal f. They started high because of my age and I reacted better than they thought so they had to lower the gonal f to 150 so I would not go into ohss. I went into retrieval with them seeing at least 16 follicles mature and ready. I woke up saying they were unable to retrieve any because they could not access my ovaries vaginally and abdominally they saw a blood vessel in front of the ovary and decided to not proceed. It was devastating They then told me that they would not move on with IVF for that reason….no trying to figure out how we can go around that because I clearly responded well. They then moved to IUI which was 100mg clomid for 5 days and on day 3 150 gonal f and day 5 150 gonal f. When I went in each time they saw 2-3 follicles that were mature and ready for insemenation. The sperm was great according to them, but Nothing took.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann)
They nurse was pleasant enough and was available when I had a question. The staff at the clinic were great. I will say that the weekend nursing staff were a bit more compassionate than the weekday staff. But overall not a bad experience
Describe your experience with Shady Grove Fertility.
They have a age cut off, a BMI cut off and the financial team is very bad at getting back to you in a timely fashion. They staff you worked with most were the ones that took your blood, and the ones that did the ultrasounds. They were very kind, compassionate and friendly
Describe your experience with your monitoring appointments at Shady Grove Fertility.
It was convenient as early as 7am and in and out in 30 mins and still able to get to work in a timely fashion
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
My insurance is pretty good and covered a good amount. The meds were the most expensive part. Without meds IVF was around 4,000. With meds $13,000. IUI meds were about $350 and out of pocket was 1,000
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
It was just twice that I had to call about results and to know if I was triggering that night as the staff failed to call as the usually did. I was able to reach a night nurse who after looking up the information called me back and said that yes I was to trigger which I would have missed if I was not proactive about calling
5
Doctor
Rebecca Chason
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
6
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unsuccessful
NPS
7
NPS
2
Age 39 - 42
3 IUI
2 IVF
Donor Sperm
Uterine Fibroids
Black or African-American
Income $100K - $199K
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Devine is very knowledgeable and gave advice in probabilities/estimates of success which I found to be very helpful when I needed to make a decision about how I wanted to proceed. She proactively consulted with another dr who had more experience with a more novel treatment plan for my adenomyosis. I appreciated her thorough approach to managing my care.
[Shady Grove Fertility - Washington DC] Strength - success rates. Weakness - factory feel, financial billing department is not responsive and gives inaccurate information, you rarely interact with your dr after your treatment plan is finalized. A different dr will do your egg retrievals, and most other procedures you may need along the way.
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is very knowledgeable and gave advice in probabilities/estimates of success which I found to be very helpful when I needed to make a decision about how I wanted to proceed. She proactively consulted with another dr who had more experience with a more novel treatment plan for my adenomyosis. I appreciated her thorough approach to managing my care.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Get your emotional support from your partner, friend, or therapist, don't expect to get it from Dr. Devine. She is very knowledgeable but isn't very warm or empathetic.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine was not particularly warm, but she was compassionate when I experienced miscarriages or set backs.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember the specifics. I had 2 IVF cycles which yielded a total of 3 PGT tested normal embryos.
Describe your experience with your nurse at Shady Grove Fertility.
Generally I had positive experiences with my nurses but found the nursing team approach to be frustrating and ineffective. Information would get lost between the nurses, I would get asked the same questions by multiple nurses on the team. I wished I had one point of contact instead of multiple. The staff who draw your blood and perform your ultrasounds were kind and skilled.
Describe your experience with Shady Grove Fertility.
Strength - success rates. Weakness - factory feel, financial billing department is not responsive and gives inaccurate information, you rarely interact with your dr after your treatment plan is finalized. A different dr will do your egg retrievals, and most other procedures you may need along the way.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
My insurance covered 80% of my fertility treatment costs.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
see above
7
Doctor
Kate Devine
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
2
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
3
NPS
5
Age 33 - 34
3 IUI
Unexplained
European
Income $200K - $499K
Doctor
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Our first visit, we really liked Dr Mottla. He has a warm manner and was reassuring...We had issues as time went on, particularly with communication and with my partner being included in the process...I was disappointed with the lack of explanation when plans would change after an IUI cycle didn't work...we didn't feel like our unique situation or past conversations were being taken into account...
I go to both the Annaoplis and Columbia clinics [Shady Grove Fertility] due to where I work. Staff at both are friendly and helpful...At the Annapolis clinic, they have me meet with the nurse at the end of each labs/US appt which is VERY helpful and helps me feel comfortable with the plan. However, this is not done at the Columbia office, so there have been some miscommunication and confusion...
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Our first visit, we really liked Dr Mottla. He has a warm manner and was reassuring. He was pretty realistic about success rates, which I appreciated, though I did have to press him for specific numbers. We had issues as time went on, particularly with communication and with my partner being included in the process. I am a Primary Care Doctor, so I may have been seeking more explanation of treatment plans than other people, but I was disappointed with the lack of explanation when plans would change after an IUI cycle didn't work; for example why we were switching medications. There was also a big misunderstanding where my partner and I thought we were only doing one cycle of IUI and then moving onto IVF, but after our first cycle of IUI didn't work, Dr. Mottla just created a treatment plan for a second cycle of IUI with new medications and his nurse told us as if this was the plan all along, so we didn't feel like our unique situation or past conversations were being taken into account, ie, we felt like a number. It is also fairly difficult to get timely appointments with a provider to discuss our questions and treatment plans; it definitely has not been offered or recommended and we have had to advocate for ourselves to schedule and schedule pretty far in advance, which can be stressful during the very uncertain journey of infertility treatment.Once I voiced my concerns about wanting more explanation for treatment decisions, Dr Mottla and our nurse did try to share more of the clinical thought process with me, which I appreciate greatly. I would like to see the default approach be to ask patients what level of information and explanation they appreciate. The staff at the Annapolis location also provides more explanation than the Columbia office. At the Annapolis office, the nurse meets with me after each labs/US visit to go over the plan and see if I have questions, which I LOVE, but the Columbia office doesn't do that, and I have to go to both offices due to where I work, so there have been miscommunication and misunderstandings esp when I go to the Columbia office. Finally, my partner has felt very removed from the process which has been hard on both of us. For reasons still somewhat unclear to me, Dr. Mottla called me initially to discuss my partner's semen analysis results instead of my partner, and wasn't planning on calling my partner until I asked him to; this felt very inappropriate to us and like an effort wasn't being made to include him. They say that they treat us "like a team", but all that really means is that everything falls on the woman, which leaves me feeling stressed and alone and him feeling excluded and ignored. Citing COVID protocols, my partner was excluded from my IUI ultrasound. We had been excited for him to be more involved and he is scientifically-minded, so I thought it would be cool for him to see the dominant follicle and be more involved in the process, as well as to be there to support me. Unfortunately, we didn't realize he couldn't come in until we were at the appt, so he spent the appt stewing in the car for 45 mins and I felt more alone than ever. I take COVID very seriously, but it is April 2022, he is fully vaccinated including booster, and I know firsthand that most offices and hospitals are lifting their restrictions, so it was all around upsetting and seemed to have little medical reasoning.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Advocate for yourself early and often. If you want to see him/discuss your treatment plan, schedule an appointment with plenty of advance notice. If you want to know the actual chances of success, ask for specific numbers; fertility care in general tends to default to toxic positivity which was counterproductive and upsetting for my partner and me.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I am a Primary Care Doctor, so I may have been seeking more explanation of treatment plans than other people, but I was disappointed with the lack of explanation when plans would change after an IUI cycle didn't work; for example why we were switching medications. There was also a big misunderstanding where my partner and I thought we were only doing one cycle of IUI and then moving onto IVF, but after our first cycle of IUI didn't work, Dr. Mottla just created a treatment plan for a second cycle of IUI with new medications and his nurse told us as if this was the plan all along, so we didn't feel like our unique situation or past conversations were being taken into account, ie, we felt like a number. It is also fairly difficult to get timely appointments with a provider to discuss our questions and treatment plans; it definitely has not been offered or recommended and we have had to advocate for ourselves to schedule and schedule pretty far in advance, which can be stressful during the very uncertain journey of infertility treatment.Once I voiced my concerns about wanting more explanation for treatment decisions, Dr Mottla and our nurse did try to share more of the clinical thought process with me, which I appreciate greatly. I would like to see the default approach be to ask patients what level of information and explanation they appreciate. The staff at the Annapolis location also provides more explanation than the Columbia office. At the Annapolis office, the nurse meets with me after each labs/US visit to go over the plan and see if I have questions, which I LOVE, but the Columbia office doesn't do that, and I have to go to both offices due to where I work, so there have been miscommunication and misunderstandings esp when I go to the Columbia office. Finally, my partner has felt very removed from the process which has been hard on both of us. For reasons still somewhat unclear to me, Dr. Mottla called me initially to discuss my partner's semen analysis results instead of my partner, and wasn't planning on calling my partner until I asked him to; this felt very inappropriate to us and like an effort wasn't being made to include him. They say that they treat us "like a team", but all that really means is that everything falls on the woman, which leaves me feeling stressed and alone and him feeling excluded and ignored. Citing COVID protocols, my partner was excluded from my IUI ultrasound. We had been excited for him to be more involved and he is scientifically-minded, so I thought it would be cool for him to see the dominant follicle and be more involved in the process, as well as to be there to support me. Unfortunately, we didn't realize he couldn't come in until we were at the appt, so he spent the appt stewing in the car for 45 mins and I felt more alone than ever. I take COVID very seriously, but it is April 2022, he is fully vaccinated including booster, and I know firsthand that most offices and hospitals are lifting their restrictions, so it was all around upsetting and seemed to have little medical reasoning.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
IUI x3, first clomid, then letrazole for last two cycles due to thin uterine lining (6mm) at day 8-9. Also used vaginal estrogen for first two cycles and menopur for last cycle. HCG trigger shot and vaginal progesterone used for all three cycles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley Hall)
Ashley is a little newer to fertility care, so there were some miscommunications initially, but she listened to my feedback and since then, she has been proactive with communicating treatment plans and explanations with me. She is very professional, respectful, and compassionate.
Describe your experience with Shady Grove Fertility.
I go to both the Annaoplis and Columbia clinics due to where I work. Staff at both are friendly and helpful. Toxic positivity has sometimes been an issue; for example staff telling me "that's so exciting" at the start of IUI, which was actually a pretty stressful and confusing time for us. At the Annapolis clinic, they have me meet with the nurse at the end of each labs/US appt which is VERY helpful and helps me feel comfortable with the plan. However, this is not done at the Columbia office, so there have been some miscommunication and confusion. I strongly recommend that patients advocate for themselves and ask questions as much as possible.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
No insurance coverage, paid $1440 for each IUI cycle and extra for meds
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Unknown
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
We have gotten conflicting information at times for treatment plans and reasoning, eg nurse told us that doctor recommended switching medications but didn't know why; one nurse told us a medication was for one thing and another nurse told us it was for something different. When my husband had his first semen analysis, there was an abnormal result but we didn't realize till he signed up for the portal 2 wks later; no one had called with the results, and when the doctor did call, they called me instead of my husband.
3
Doctor
Gilbert Mottla
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
5
NPS
6
Age 33 - 35
1 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Lawyer
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Widra is very experienced, but I did not feel that my treatment protocol was particularly individualized and he did not have any interest in trying to uncover what could be causing infertility/miscarriage. As a result, I had several concerns with my treatment protocols that he did not address and our outcomes were different from what he had led us to expect. He also very rarely communicated directly with us and almost all interactions were handled by his nurses. I also felt that because we were likely to have a positive outcome eventually, my case was not prioritized and my treatment timeline was longer than necessary.
I got the sense that the nursing staff [at Shady Grove Fertility] were extremely busy and did not have a lot of time to go over protocols, results, updates, etc. While I felt that they did their best to be responsive, sometimes the information they were conveying was unclear and it was like playing phone tag with the doctor. A few were compassionate but with others it felt like they were trying to get you off the phone as quickly as possible...
How was your experience with Eric Widra at Shady Grove Fertility?
I believe Dr. Widra is very experienced, but I did not feel that my treatment protocol was particularly individualized and he did not have any interest in trying to uncover what could be causing infertility/miscarriage. As a result, I had several concerns with my treatment protocols that he did not address and our outcomes were different from what he had led us to expect. He also very rarely communicated directly with us and almost all interactions were handled by his nurses. I also felt that because we were likely to have a positive outcome eventually, my case was not prioritized and my treatment timeline was longer than necessary.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Ask as many questions as possible, and if something he says does not feel right, don't be afraid to raise it. I felt that he was not comfortable with having his treatment protocols questioned, but he was willing to explain his reasoning or make changes if you were persistent.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra is not very personable and does not get to know his patients. Throughout 2 years of seeing him we only had a few visits and he always repeated the same standard talking points. When I had my second miscarriage he called me but was clearly unfamiliar with my case notes and didn't realize it was my second. However, he was fairly responsive and answered our direct questions.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
We did two medicated cycles with letrozole and timed intercourse that were unsuccessful. At the time, Dr. Widra thought I could have PCOS and it was unclear whether IUI would make a difference. Later, our diagnosis was "unexplained" and we did an IUI with letrozole that led to a pregnancy and miscarriage due to a chromosomal abnormality. This was my second miscarriage and at that point we asked to go to IVF with genetic testing. Dr. Widra agreed this would likely be the most efficient treatment. For my first cycle I was on fairly low doses of gonal-F and Menopur because he still thought I could have PCOS, but I ended up getting a fairly low number of eggs. We did a freeze-all cycle with PGT-A testing. After the retrieval we were encouraged to do a FET immediately, even though we had been very clear that we wanted to bank embryos for future pregnancies and we did not have enough embryos to achieve that. We ended up doing a second egg retrieval with higher levels of gonal-F and Menopur, which led to more eggs being retrieved but fewer making it to the blastocyst stage. The successful embryos were frozen and underwent PGT-A testing, and then we proceeded with a medicated FET that was successful.
Describe your experience with the nursing staff at Shady Grove Fertility.
I got the sense that the nursing staff were extremely busy and did not have a lot of time to go over protocols, results, updates, etc. While I felt that they did their best to be responsive, sometimes the information they were conveying was unclear and it was like playing phone tag with the doctor. A few were compassionate but with others it felt like they were trying to get you off the phone as quickly as possible.
Describe your experience with Shady Grove Fertility.
I chose this clinic because it had the best outcomes in the area by far. The lab seemed very well-run and overall, my treatments were organized. The physicians and the nursing teams were underwhelming and the only reason I stayed with this clinic was because of the outcome metrics.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
My health insurance (Cigna, employer sponsored plan) covered all infertility treatment up to $25K after the deductible was met. Without insurance, the cost of each round of treatment without medications would have been between $15-18K. The clinic also offers shared risk and special rates for multiple rounds of IVF, including a refund if you do not have success.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Widra had a strong preference for eSET, and we agreed. He said that particularly since we were doing an FET with tested embryos that eSET was the best option.
What specific things went wrong at Shady Grove Fertility?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Shady Grove Fertility.
We were very clear that we wanted to bank a certain number of embryos for future pregnancies. Our doctor felt that we could easily achieve this number with one egg retrieval, but that was not the case. Unfortunately, even though we told the doctor and the nursing team several times that we wanted to do another retrieval, they still proceeded as though we were going straight to transfer and pressured us into doing an FET right away. We were also started on a treatment protocol they said could be for a retrieval, but when we refused to do an FET we were told we couldn't do a retrieval and ended up having to wait an extra two months because of the inappropriate protocol and then lab closures for holidays. Everyone was extremely defensive about this and refused to apologize for the delays or try to move up the timeline. We were also told frequently that because of our age we had "plenty of time" so the delays were not a big deal. The only offer they made during this time was to let us switch to a different doctor, but said this would further delay our timeline.
5
Doctor
Eric Widra
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
6
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
7
NPS
3
Age 38 - 39
3 IVF
3 Embryo Freezing
Unexplained
European
Income $200K - $499K
Neutral
Doesn't Recommend
Unsuccessful
I felt the doctor [Dr. Eric Widra] was honest, and straight forward. I wish that there was more focus on ensuring the patient understood the process, and more hand holding...He was straight forward and direct. I felt like i could ask questions that i had and would get an answer. He is personable. I liked that we were able to access him as needed, and could get on his calendar for check ins. He's not overly verbose. I would have liked to be more informed around why he's making the decisions he is making as it pertained to protocol decisions.
[Shady Grove Fertility] Strength: Convenient location; broad network of doctors; decent sart/cdc stats Weakness: Patient needs to stay on top of every item to make sure nothing slips through the cracks - validate prescription, validate doses, ensure financial packages offered match to what the doctor advised (for us we had hiccups with this), validate costs and contract fine print, etc. Going through IVF is akin to having a part time job
How was your experience with Eric Widra at Shady Grove Fertility?
He was straight forward and direct. I felt like i could ask questions that i had and would get an answer. He is personable. I liked that we were able to access him as needed, and could get on his calendar for check ins. He's not overly verbose. I would have liked to be more informed around why he's making the decisions he is making as it pertained to protocol decisions.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Ask direct questions. Communicate your overall family planning needs
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
I felt the doctor was honest, and straight forward. I wish that there was more focus on ensuring the patient understood the process, and more hand holding throughout the process by either the Dr, the Nurses or even a separate support staff.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist with Birth Control Pill priming x2 Antagonist with Estrogen Patch/Cetrotide priming x1 rational is unclear that wasn't discussed with me. We switched to Estrogen Patch to to belief that BCP might have been suppressing me
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: 3 different nurses)
Generally compassionate, but to the point. Not a lot of hand holding or time taken to really make sure it was understood. In general, questions were answered as asked. But information isn't 'pushed' to the patient. I mostly relied on Reddit to learn about the process, and what i need to ask in order to advocate for myself
Describe your experience with Shady Grove Fertility.
Strength: Convenient location; broad network of doctors; decent sart/cdc stats Weakness: Patient needs to stay on top of every item to make sure nothing slips through the cracks - validate prescription, validate doses, ensure financial packages offered match to what the doctor advised (for us we had hiccups with this), validate costs and contract fine print, etc. Going through IVF is akin to having a part time job
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
$25.6K USD - 2 cycle freeze all embryo banking w/ PGT-A testing $29K Shared Risk program, subsequent refund received due to lack of results
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
none
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
The approach our doctor was advising, is not what the financial team presented. We found out 1 business day before our payment was due, that the package and contract we were about to sign, does not support the treatment plan the doctor recommended. This resulted in unnecessary stress and last minute decisions around how to proceed. With financial impacts.
7
Doctor
Eric Widra
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
3
NPS
2
Age 44
European
Income $50K - $99K
Operations
4th of 4 Docs
8 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Doyle himself was wonderful and caring. However, once our consult with him was over and we paid the fees, I felt like “just another number” on a list of pt’s where the nurse was concerned...He was a caring and compassionate doctor. We saw him as he is the international doctor that sees pt’s for egg donor consults and he took the time to explain the program to us. And he did follow up when our results for donor egg retrieval were much less than expected.
[Shady Grove Fertility] Egg donor coordinator and financial coordinator were very helpful, caring and treated us kindly. Dr. Doyle was very nice and caring...When our embryos were being transferred from SGF to our home clinic, FedEx lost them for four days and all I wanted were answers and she stopped all communication...Unfortunately, the situation described earlier, ruined our entire experience.
How was your experience with Joseph Doyle at Shady Grove Fertility?
He was a caring and compassionate doctor. We saw him as he is the international doctor that sees pt’s for egg donor consults and he took the time to explain the program to us. And he did follow up when our results for donor egg retrieval were much less than expected.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Ask more questions!
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle himself was wonderful and caring. However, once our consult with him was over and we paid the fees, I felt like “just another number” on a list of pt’s where the nurse was concerned.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
He only consulted prior to our donors egg retrieval. I was then transferred back to the care of my home clinic.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Gail Felperin)
I would send specific questions via email and had to ask them in multiple emails because she wouldn’t answer. Initially she was fine but she did not have a caring compassionate demeanour at all. When our embryos were being transferred from SGF to our home clinic, FedEx lost them for four days and all I wanted were answers and she stopped all communication. Nobody at the clinic would answer my questions. I just wanted reassurance that they would be ok for a those days they were lost and would stay frozen. Nobody would tell me anything. My husband and I spent four days calling airports, FedEx and the crypt shipping company. Everybody had a different story. We’ve been on this journey for 13 years and this week, when our embryos were lost in transit, were the worst and most stressful to endure. We paid close to $60,000 Canadian with SGF for donor eggs and then when something went wrong they washed their hands of us. Very disheartening. Gail was the only one I could communicate with through the portal and she just ignored my emails.
Describe your experience with Shady Grove Fertility.
Egg donor coordinator and financial coordinator were very helpful, caring and treated us kindly. Dr. Doyle was very nice and caring. Unfortunately, the situation described earlier, ruined our entire experience.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
$60,000 Canadian
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Shady Grove Fertility.
See earlier answer.
3
Doctor
Joseph Doyle
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
2
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
0
NPS
0
Age 32
Black or African-American
Income $50K - $99K
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Howard McClamrock] didn’t really let me explain my story or discuss what i expected. He let me know what they offered and explained in detail what each procedure was and then told me that because of my size I’m not able to get any help from them. After f getting excited about the possibility of treatment and hearing what the clinic had to offer I was let down in that same breath.
I didn’t visit the [Shady Grove Fertility - Baltimore] facility in person so I am unable to attest the the building itself. The issue I didn’t have was because it was virtual I had to upload everything to their website and it was very complicated. Not a great experience there either...Find a doctor that is more sensitive to women going through infertility if you are in any way fragile. I was broken after my experience honestly.
How was your experience with Howard McClamrock at Shady Grove Fertility?
His strength was he seemed very knowledgeable about the process. His weakness what that he should have told me before even explaining anything that i didn’t qualify. It’s like he wanted the copay money or something. They could have called and canceled me before getting my hopes up they had all my information and chose not to.
What's one piece of advice would you give a prospective patient of Howard McClamrock at Shady Grove Fertility?
Find a doctor that is more sensitive to women going through infertility if you are in any way fragile. I was broken after my experience honestly.
During treatment, were you treated like a number or a human with Howard McClamrock at Shady Grove Fertility?
He didn’t really let me explain my story or discuss what i expected. He let me know what they offered and explained in detail what each procedure was and then told me that because of my size I’m not able to get any help from them. After f getting excited about the possibility of treatment and hearing what the clinic had to offer I was let down in that same breath. It was no amount of explanation that i could give to even go any further in the process. The only option i was given was to pay out of pocket to have my husbands sperm tested. Which i explained he had done previously. I was devastated and haven’t had the heart to seek further opinions or treatment since.
Describe the protocols Howard McClamrock used in your cycles at Shady Grove Fertility and their degree of success.
We never even got this far sadly.
Describe your experience with the nursing staff at Shady Grove Fertility.
I only had one experience with the nurses as my consult was virtual but I don’t remember her being kind or compassionate about the fact that I was ineligible for treatment at all. She just confirmed that they wouldn’t be able to treat me and when I asked about other places that could she said they wouldn’t either for reference I was interested and referred by my doctor for a tubal dye test.
Describe your experience with Shady Grove Fertility.
I didn’t visit the facility in person so I am unable to attest the the building itself. The issue I didn’t have was because it was virtual I had to upload everything to their website and it was very complicated. Not a great experience there either.
Describe the costs associated with your care under Howard McClamrock at Shady Grove Fertility.
I wasn’t charged for anything other than the copay and the cost of the visit. The cost of the appointment was covered by my insurance so I don’t remember the cost and the copay was 40$
Describe Howard McClamrock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
This was explained in great detail in the section about the doctor specifically.
0
Doctor
Howard McClamrock
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Shady Grove Fertility
Baltimore
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
3
NPS
2
Age 43
Recurrent Pregnancy Loss
European
Income $50K - $99K
1st of 2 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Yazigi retired he was not heavily invested in my treatment. He was kind and friendly. He over prescribed tests that were already performed elsewhere. I had to go back to my obgyn for a second opinion of his diagnosis...He was friendly, humorous, & personable...[new patient advice] Do your research, you are your own best advocate.
[the Shady Grove Fertility clinic was] Dry, cold, frigid, distracted. The patient portal is effective but could be more timely. Answer the phone please you are a large corporation you should have phone reception easily accessible. Information is provided as you go, not ahead of time...$15k for one in vitro cycle. 25k for two in vitro cycles. $3000 for embryo testing.
How was your experience with Ricardo Yazigi (retired) at Shady Grove Fertility?
Dr. Yazigi retired he was not heavily invested in my treatment. He was kind and friendly. He over prescribed tests that were already performed elsewhere. I had to go back to my obgyn for a second opinion of his diagnosis.
What's one piece of advice would you give a prospective patient of Ricardo Yazigi (retired) at Shady Grove Fertility?
Do your research, you are your own best advocate.
During treatment, were you treated like a number or a human with Ricardo Yazigi (retired) at Shady Grove Fertility?
He was friendly, humorous, & personable.
Describe your experience with Shady Grove Fertility.
Dry, cold, frigid, distracted. The patient portal is effective but could be more timely. Answer the phone please you are a large corporation you should have phone reception easily accessible. Information is provided as you go, not ahead of time.
Describe the costs associated with your care under Ricardo Yazigi (retired) at Shady Grove Fertility.
$15k for one in vitro cycle. 25k for two in vitro cycles. $3000 for embryo testing.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
3
Doctor
Ricardo Yazigi (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
3 of 5
2
Clinic
Shady Grove Fertility
Towson
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
5
NPS
5
Age 30
1 IUI
Unexplained
European
Income $200K - $499K
Consultant
Doesn't Recommend
Doesn't Recommend
Successful
I saw Dr. Sagoskin once to consult on my treatment plan. Then I was assigned a nurse, which acts a go between for you and the doctor, but my nurse changed multiple times...We were told the consultation would take 30 minutes, but we probably were with him for 10 minutes...He gave us a diagnosis of unexplained infertility and recommended an IUI treatment cycle for three months. I was hesitant and wanted to try timed intercourse with the fertility drugs first, which he agreed to.
SGF definitely has a lot of experience treating infertility, as evidenced from the always crowded waiting rooms at the clinic. And while your treatment plan may be personalized, you shouldn't expect to get a lot of personal attention, as you see and communicate with different doctors and nurses during and between each appointment...Despite these shortcomings, I got the result I wanted and am now 10 weeks pregnant, and I know other women who have also had successful pregnancies as a result of treatment at SGF.
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
Our initial consult with Dr. Sagoskin was the only time we saw him. He gave us a diagnosis of unexplained infertility and recommended an IUI treatment cycle for three months. I was hesitant and wanted to try timed intercourse with the fertility drugs first, which he agreed to. We ended up switching to his original IUI plan during the next cycle. We were told the consultation would take 30 minutes, but we probably were with him for 10 minutes.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
SGF felt like a factory. I saw Dr. Sagoskin once to consult on my treatment plan. Then I was assigned a nurse, which acts a go between for you and the doctor, but my nurse changed multiple times. And while the factory produced effective results, it wasn't always efficient (i.e. scheduling problems, long wait times). My husband was also diagnosed with a pituitary tumor during our treatment at SGF, which is why I decided to switch from timed intercourse (with fertility drugs) to IUI, but not once did the doctor or nurse ask how he was doing.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Leah/Allyson/Priscilla)
Something happened to the first nurse I was assigned to. I was handed off to a new nurse and then later handed off again to another nurse. They usually answered my email questions or provided after visit instructions after appointments via the phone during the week, but during the weekend or sometimes even during the week, I would end up getting instructions from completely different nurses.
Describe your experience with Shady Grove Fertility.
SGF definitely has a lot of experience treating infertility, as evidenced from the always crowded waiting rooms at the clinic. And while your treatment plan may be personalized, you shouldn't expect to get a lot of personal attention, as you see and communicate with different doctors and nurses during and between each appointment. Have patience and ask for payment receipts as their front desk seems to be switching between payment and scheduling systems. Don't feel pressured to pay your account balance when you check out before receiving an itemized bill -- I was asked to do this several times and got annoyed not knowing what treatments/tests I was being asked to pay for. Despite these shortcomings, I got the result I wanted and am now 10 weeks pregnant, and I know other women who have also had successful pregnancies as a result of treatment at SGF.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
My insurance (Kaiser) was able to adjust the below prices and covered 50% of my treatments, except the OB ultrasounds. SGF applied a self-pay discount for these. I got my fertility drugs from a combination of the Kaiser pharmacy and RARX pharmacy for about $100 each cycle; the latter was recommended by SGF. IUI: $360 OB ultrasound: $230 Regular transvaginal ultrasound: $215 Blood draws: $15 Blood tests: $65-90 Initial consult: $160
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Provided conflicting information
5
Doctor
Arthur Sagoskin
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
1
Age 34 - 35
2 IUI
3 IVF
European
Income $200K - $499K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Anitha Nair] always seemed too busy and in a rush to answer our questions...often describe my result in vague terms, and we had to push her to get actual numbers - for example what my fsh/amh levels were. When she advised that we were going to be withdrawn from the shared risk program she joked, “now you guys can take the money and go buy a boat!” She meant it to be a joke, but it was quite hurtful in the moment and revealed that she didn’t seem to be really in touch with the pain that we were going through.
Shady grove is a big clinic, you rarely see a Dr. Or your nurse in person who is informed about the details of your case...can choose to terminate you from their shared risk program at any time...We were not informed of the pros and cons or fresh vs. frozen transfers...We had issues with communication and did not feel supported when we had to make serious decisions...did not feel like we got an individualized treatment plan tailored to my case.
How was your experience with Anitha Nair at Shady Grove Fertility?
We had issues with communication and did not feel supported when we had to make serious decisions. It would be difficult to get a complete overview of the facts of my case from Dr. Nair. She always seemed too busy and in a rush to answer our questions. She would often describe my result in vague terms, and we had to push her to get actual numbers - for example what my fsh/amh levels were. When she advised that we were going to be withdrawn from the shared risk program she joked, “now you guys can take the money and go buy a boat!” She meant it to be a joke, but it was quite hurtful in the moment and revealed that she didn’t seem to be really in touch with the pain that we were going through.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Try to work with a different Dr.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
The Dr. Was always rushed in her manner when speaking with us. She did not give us time to ask questions. We had to be very demanding and pushy if we wanted to g e.g. straight facts, which was unsettling. It felt as if we were trying different combinations of drugs without purpose, did not feel like we got an individualized treatment plan tailored to my case.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We were told a fresh transfer was the best way to go, and at the time we didn’t have the knowledge to question this. We tried clomid and I “over responded” once leading to a cancelled IUI cycle. We next tried IVF and when I asked why we didn’t try clocks in conjunction with this, it was brushed off. I now understand this is done by other clinics, so I’m not sure why it was disregarded. For two cycles of IVF, I was on Lupron, Gonal, and Menopur.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
The nursing staff was more helpful in answering questions (through the patient portal) than Dr. Nair. However, because Shady grove is a big clinic, you rarely see a Dr. Or your nurse in person who is informed about the details of your case. This is somewhat frustrating because you cannot ask them about your results and what they mean in terms of the bigger picture of your treatment cycle.
Describe your experience with Shady Grove Fertility.
The “shared risk” program is not advertised accurately on their website. They have reviews stating that you don’t have to worry about “paying a penny” for 6 cycles of IVF. In reality, you are responsible for all medication costs and Shady grove can choose to terminate you from their shared risk program at any time. I know several couples who this has happened to, and it is not clear how these cases are counted in their overall advertised numbers of “success.” I fear that they are not included, this leading to artificially elevated numbers.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
IUIs: approximately $10,000 IVF cycles: approximately $40,00
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
We were not informed of the pros and cons or fresh vs. frozen transfers.
0
Doctor
Anitha Nair
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
5
NPS
0
Age 28
1 Embryo Freezing
Ashkenazi Jewish
Income $500K+
Investor
Donor Eggs With Other Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Successful
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations...She allowed multiple embryo transfer but advised us against it...The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
We had our initial consult with Dr Moon [at Shady Grove Fertility], but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us...The doctors don't really matter in the end, you only deal with the clinical and administrative staff...The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't bother with Shady Grove - they are terrible. The doctors don't really matter in the end, you only deal with the clinical and administrative staff.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
We had our initial consult with Dr Moon, but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
N/A
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Doris Thomas)
The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
Describe your experience with Shady Grove Fertility.
The clinic is terrible. It is a premium service where they treat you like garbage. They are disorganized. We got passed around to multiple coordinators and they forgot to tell us. The process is stressful and expensive and Shady Grove makes you feel like a dollar sign without providing any sort of premium service at all. The facilities are nice and we had a good medical outcome, but the process to get there was miserable.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
$19k for egg retrieval $8k for drugs $1,500 for required social work $1,000 for genetic counseling $3,000 for miscellaneous fees
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She allowed multiple embryo transfer but advised us against it.
How competent was Shady Grove Fertility at LGBTQ care?
They were OK with LGBTQ. We used a known egg donor who was related to me and used my (male) partner's sperm. I was often not included in things because I had no medical interaction, but I coordinated all of the care. They never bother to read your chart, so you have to explain every time you speak with someone what the situation is, which can be uncomfortable. They never were discriminatory, but they were far from thoughtful.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
They never return your call, they do not read your chart, they switched our clinical coordinator without telling us, they failed to keep us updated on the results of the biopsy, and they asked our egg donor if she wanted to keep eggs for herself. They also would not show our egg donor how to do the shots, would not even help her with the first round. They also made us order a full batch of drugs and then only used 1/4 of them, so we had to pay $8k and only used $2k worth of drugs.
5
Doctor
Kimberly Moon
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
0
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
LGBTQ Care
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
4
NPS
3
Age 37
6 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Anitha Nair] was nice, but we only interacted with her twice during seven months of treatment, once at the consult, and once in a video appointment after our first few rounds of treatment failed. She was very optimistic, which when everything failed made us feel like the optimism was unrealistic...In six of the cycles we did IUIs, all failed.
The nurses and staff [at Shady Grove Fertility] were very nice, communication through the portal was responsive...we only spoke to the doctor once after the initial consultation. It was a lonely, impersonal, and disappointing process for the most part, and there didn’t seem to be much available in the way of support groups or other support resources
How was your experience with Anitha Nair at Shady Grove Fertility?
She was nice, but we only interacted with her twice during seven months of treatment, once at the consult, and once in a video appointment after our first few rounds of treatment failed. She was very optimistic, which when everything failed made us feel like the optimism was unrealistic.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Insist on a frank and realistic explanation of your chances of success.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Over about seven months of treatment we only spoke to the doctor once after the initial consultation. After the first few cycles failed, we had to wait a couple weeks but eventually had a video appointment with the doctor, and she was nice. We decided to do a few more cycles of treatment, which all failed as well. It was a lonely, impersonal, and disappointing process for the most part, and there didn’t seem to be much available in the way of support groups or other support resources. The nurse sent an encouraging message before a procedures once during six cycles of treatment, otherwise we just showed up for appointments, and staff were nice and efficient but it was impersonal. After our last treatment failed, that was it, there were no condolences and no follow-up, except of course for billing.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We did seven Clomid cycles, adding Gonal F after the first few failed, but it did not help the number of follicles. In six of the cycles we did IUIs, all failed.
Describe your experience with the nursing staff at Shady Grove Fertility.
They nursing staff were nice and efficient. Once I got incorrect instructions over the phone, but had the written protocol and was able to conform the correct instructions. Once the nurse for my case helped make sure I was able to get medication when it was added to my protocol on short notice, which I appreciated even though it was out of pocket.
Describe your experience with Shady Grove Fertility.
The nurses and staff were very nice, communication through the portal was responsive. Our non-IVF treatment was not successful, and when our first few cycles failed there seemed to be an expectation that we would continue to IVF, even though it wasn’t a good option for us. Over about seven months of treatment we only spoke to the doctor once after the initial consultation. It was a lonely, impersonal, and disappointing process for the most part, and there didn’t seem to be much available in the way of support groups or other support resources.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
My insurance covered half of most costs. It added up to thousands of dollars out of pocket. Our treatment failed, but we’re still getting bills for $100 here and $130 there, and those will continue for months as they work through it with our insurance. The bills are depressing reminders of the failed treatment.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Once I was given incorrect information about when to take my medication. I was given a written protocol with the correct information and was able to confirm the correct information through the message system.
4
Doctor
Anitha Nair
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
3
Clinic
Shady Grove Fertility
Arlington
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
3
NPS
4
Age 34
1 Fertility Medications
Unexplained
European
Income $50K - $99K
Professor
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
As unexplained infertility patients [of Dr. Swelstad], it was really a bummer that we didn't find any answers or did any extra tests to have a more accurate diagnosis. Although I really appreciated that we went into the IUI cycle in full immersion, trying everything from the beginning. I wish there was more interaction with him, also if it was just via email...There weren't extra tests done, just standard...when they realized I had too many mature follicles. The dr who saw the result (no Swelstad), called me and explain that there was a high risk of multiple pregnancy, so it was protocol to stop the cycle. If we decided to go ahead and have timed intercourse (IUI was out of the pics at this point), we should have consider the possibility of selective reduction in the future. We agree that that wasn't a problem and went ahead. We are now in the 2 weeks wait
I forgot my insurance card, but I had the app with all the important numbers. The clinic [Shady Grove Fertility] is not really digitalized, so couldn't just insert my patient numb, they had to make a paper copy of my card. In 2019 seemed weird. Financial person didn't contact us, but waited for us to contact him. I would have like to have somebody to talk to us right away...Nursing staff was nice and always understanding, also when I was crying really hard, due to my hormone imbalance.
How was your experience with Brad Swelstad at Shady Grove Fertility?
As unexplained infertility patients, it was really a bummer that we didn't find any answers or did any extra tests to have a more accurate diagnosis. Although I really appreciated that we went into the IUI cycle in full immersion, trying everything from the beginning. I wish there was more interaction with him, also if it was just via email
What's one piece of advice would you give a prospective patient of Brad Swelstad at Shady Grove Fertility?
expect no special treatment
During treatment, were you treated like a number or a human with Brad Swelstad at Shady Grove Fertility?
There weren't extra tests done, just standard.
Describe the protocols Brad Swelstad used in your cycles at Shady Grove Fertility and their degree of success.
we did day 3 to 7 of letrozole since I already tried clomid with my OBG with no success. It follow with Gonal f on day 7 and 9 and then we went in for blood work at day 11, when they realized I had too many mature follicles. The dr who saw the result (no Swelstad), called me and explain that there was a high risk of multiple pregnancy, so it was protocol to stop the cycle. If we decided to go ahead and have timed intercourse (IUI was out of the pics at this point), we should have consider the possibility of selective reduction in the future. We agree that that wasn't a problem and went ahead. We are now in the 2 weeks wait
Describe your experience with the nursing staff at Shady Grove Fertility.
Nursing staff was nice and always understanding, also when I was crying really hard, due to my hormone imbalance.
Describe your experience with Shady Grove Fertility.
Staff at the front desk wasn't extremely friendly. It didn't bother me too much, but it did bother my husband. I forgot my insurance card, but I had the app with all the important numbers. The clinic is not really digitalized, so couldn't just insert my patient numb, they had to make a paper copy of my card. In 2019 seemed weird. Financial person didn't contact us, but waited for us to contact him. I would have like to have somebody to talk to us right away. But it's all ok
Describe the costs associated with your care under Brad Swelstad at Shady Grove Fertility.
we didn't pay for the first appointment, only for the meds (around $300 +/-), second ultrasound and blood work ($150 +/-)
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
once they told us that the drugs were being ordered, I called my pharmacy, but they couldn't verify the doctor name. So it took an extra day before I could pick up the meds
3
Doctor
Brad Swelstad
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
Shady Grove Fertility
Fair Oaks
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
2
NPS
2
Age 40
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Katz seemed compassionate but also seemed over focused on the donor egg option. We felt he treated us only because we wanted to be treated and that he did so with a very pessimistic viewpoint. He didn't seem to want to spend time understanding our unique situation and adapting the treatment protocol accordingly...He would only transfer one embryo at a time.
It [Shady Grove Fertility clinic] seemed like the cheapest option out there and it certainly is set up to draw people in with webinars and fancy marketing materials. The office was very modern and nice. We just felt like a number in a large machine and that it lacked personalization and empathy...My assigned nurses (I had two as there was turn-over while I was there) were nice. They answered my questions.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
Dr. Katz seemed compassionate but also seemed over focused on the donor egg option. We felt he treated us only because we wanted to be treated and that he did so with a very pessimistic viewpoint. He didn't seem to want to spend time understanding our unique situation and adapting the treatment protocol accordingly. He seemed to rush from our first treatment into the second and the second option was just larger doses of the hormones rather than trying a different approach. Needless-to-say, we had to cancel the second cycle because my body didn't respond to the hormones.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
Do a lot of research ahead of time so you can be your own advocate. Know that his clinic does not adapt or try a lot of new protocols so if the ones they use don't work for you, you most likely will need to go somewhere else.
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
The doctors and staff are nice, but it is clear that they are treating a large volume of patients. It felt like we were moved through their office as if we were on a conveyor belt. We felt like it was rather impersonal and inflexible.
Describe the protocols Eugene Katz (retired) used in your cycles at Shady Grove Fertility and their degree of success.
My protocol started with birthcontrol (Nuvaring) for about 20 days, then we went on lupron for 10 days, followed by menapur (350) and follistim (250). After testing, he increased the follistim. The rationale was to stop the body, and then to try and ramp up egg production so that we could retrieve as many as possible. I only retrieved 5 eggs, 3 fertilized, and none made it beyond day 3.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina and Beth )
My assigned nurses (I had two as there was turn-over while I was there) were nice. They answered my questions. I was rather upset when the turnover happened as I had become dependent on the first nurse and in the midst of all the stress of a cycle, it was hard to adjust to a new one. At times they were hard to get a hold of. The nurses who did the sonograms and drew blood varied in how engaging they were (how much they explained what they were doing when they were doing it) or how well (or not) they took blood. Some of them left pretty large bruises.
Describe your experience with Shady Grove Fertility.
It seemed like the cheapest option out there and it certainly is set up to draw people in with webinars and fancy marketing materials. The office was very modern and nice. We just felt like a number in a large machine and that it lacked personalization and empathy.
Describe the costs associated with your care under Eugene Katz (retired) at Shady Grove Fertility.
Thankfully, we did have insurance coverage. However, even with it we paid $35 per visit, had a $200 initiation fee, and had to put down $1,200 before starting IVF. After one and a half cycles, we owed the clinic an additional $1,000. We had put down $3,500 to do genetic testing (which we never did). When we asked for it to be refunded, they said they had to wait until all of our bills were processed with our insurance company before they would release it. We still have not received it - making the total (with insurance) around $5,700 (so far - I do not know if we will receive more bills).
Describe Eugene Katz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He would only transfer one embryo at a time. He said multiples was too much of a risk.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
I had to remind them frequently of my allergies to antibiotics. We also had some issues with scheduling.
2
Doctor
Eugene Katz (retired)
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
2
Clinic
Shady Grove Fertility
Towson
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
2
NPS
0
Age 34 - 35
3 Fertility Medications
Unexplained
Other
Income $200K - $499K
Business Executive
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Lorna Timmreck] didn't seem to care about us as patients and was always very rushed. Her responses were passive at every meeting, which was only two or three times during my 3 attempts at Timed Intercourse...Dr. Timmerick was very passive and seemed more like she was going through a routine and reading off cue cards than actually listening, providing answers, and caring about me as a person.
My nurse [at Shady Grove Fertility] was a mess; she was my main contact at Shady Grove and never had any clue who I was, my history, or what treatment I was doing...they were to schedule weekend testing for me at Rockville but Rockville had no information on me having been scheduled when I arrived...The clinic staff in Columbia never had any clue who I was, my history, or what treatment I was doing. They actually sent me lab results from another patient with a similar name and were moving forward with treatment based on those results until I noticed it and had it corrected. I had a few experiences for testing at Rockville and Towson locations and they seemed better but would be too far a distance for me to go there regularly.
How was your experience with Lorna Timmreck at Shady Grove Fertility?
Dr. Timmerick didn't seem to care about us as patients and was always very rushed. Her responses were passive at every meeting, which was only two or three times during my 3 attempts at Timed Intercourse.
During treatment, were you treated like a number or a human with Lorna Timmreck at Shady Grove Fertility?
Dr. Timmerick was very passive and seemed more like she was going through a routine and reading off cue cards than actually listening, providing answers, and caring about me as a person.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim)
My nurse was a mess; she was my main contact at Shady Grove and never had any clue who I was, my history, or what treatment I was doing.
Describe your experience with Shady Grove Fertility.
The clinic staff in Columbia never had any clue who I was, my history, or what treatment I was doing. They actually sent me lab results from another patient with a similar name and were moving forward with treatment based on those results until I noticed it and had it corrected. I had a few experiences for testing at Rockville and Towson locations and they seemed better but would be too far a distance for me to go there regularly.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
Again, they tried to schedule treatments for me based on lab results they uploaded for me, which I noticed were for another patient and were just erroneously uploaded to my chart. There were two instances where my medications weren't called in; they claimed it was the pharmacy's error but I work with the same pharmacy with a different clinic now and have no issues so am inclined to believe it was their problem. There was also an instance where they were to schedule weekend testing for me at Rockville but Rockville had no information on me having been scheduled when I arrived.
2
Doctor
Lorna Timmreck
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
Shady Grove Fertility
Columbia
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 20 Eggs Frozen
NPS
6
NPS
6
Age 39
3 Egg Freezing
European
Income $0 - $49K
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I couldn't get a straight answer from her [Dr. Barbara Osborn] about nutrition/supplements to before/during egg freezing. Overall I sometimes felt like I was talking to a customer service or sales rep instead of a doctor - she just was unable to be personable...bedside manner isn't great, but it's not the worst I've ever seen...Doctor expected ~13 eggs per cycle, of which ~9 would be mature. First cycle was way less successful than expected, so they used the same protocol but increased the dosage significantly.
There were some issues with communication [at Shady Grove Fertility], and one very serious error where Rachel had a trainee nurse call me, and she gave me the wrong instructions for medication changes that night. Luckily I had to contact Rachel for something else that day and I was able to catch the error, but if I hadn't, I likely would have lost that entire cycle...$12,500 for an egg freezing cycle: 20 mature eggs or 4 cycles, whichever came first. For 3 cycle, I paid the pharmacy ~$15K. SGF also tried to bill me for blood tests and a consultation with the doctor in between cycles. I was nickel and dimed.
How was your experience with Barbara Osborn at Shady Grove Fertility?
Dr. Osborne's bedside manner isn't great, but it's not the worst I've ever seen. Fertility clinics seem to be extremely nervous about getting a patient's hopes up, which means they are so neutral that they veer into actually withholding information, and being obtuse. I found Dr. Osborne to be this way. For example, I couldn't get a straight answer from her about nutrition/supplements to before/during egg freezing. Overall I sometimes felt like I was talking to a customer service or sales rep instead of a doctor - she just was unable to be personable.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Come prepared with all your questions, and don't be afraid to press further if you don't get a full answer to a question, or one that you understand.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
Shady Grove as a whole is too large and the way they are set up means less personalized care. Communication should have been better, and errors on the part of the nursing staff would have been less likely with a smaller practice. The financial department has no idea what they are doing and I spend several thousand more than I needed to due to their lack of attention and individual care. SGF is a for-profit business and it shows.
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
Age: 38, AFC: 18, AMH: 1.58. Doctor expected ~13 eggs per cycle, of which ~9 would be mature. First cycle was way less successful than expected, so they used the same protocol but increased the dosage significantly. Then 3rd cycle they used a different protocol. First 2 cycles: birth control, then antagonist protocol (Gonal-F, Menopur, Cetrotide, Leuprolide trigger). 3rd cycle, no birth control, estrogen priming instead, then same antagonist protocol, except HCG instead of Leuprolide trigger. 1st cycle: 5 eggs retrieved, 3 mature 2nd cycle: 12 eggs retrieved, 8 mature 3rd cycle: 14 eggs retrieved, 9 mature
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rachel Lab)
Overall my nurses were good. I was however disappointed when my primary nurse was promoted to another location and I was abruptly switched to a new nurse with no transition period or explanation beyond, "you're transitioning to a new nurse today." There were some issues with communication, and one very serious error where Rachel had a trainee nurse call me, and she gave me the wrong instructions for medication changes that night. Luckily I had to contact Rachel for something else that day and I was able to catch the error, but if I hadn't, I likely would have lost that entire cycle. I was shocked at how dismissive and non-apologetic Rachel was about the error.
Describe your experience with Shady Grove Fertility.
The clinic is waaaaaay too big, and people are treated like a number. Read your contract VERY carefully and make sure you understand exactly what is and is not covered. If they ask you to do an additional test or appointment, make sure you check to see if it is included, otherwise you will be stuck with an extra bill. The financial department is also a complete mess. They couldn't have cared less about my questions and they were unresponsive, and sullen on the phone. They didn't do a good job of figuring out my insurance coverage, and I had to make a number of additional calls to my insurer to make sure everything was correct. They also advised me to not bother to check the prices of medications with other pharmacies, since they had a deal with a specific pharmacy. After I had already bought the drugs, I talked to other SGF women who had found drugs from lots of different pharmacies for cheaper. My nurse also did a terrible job of helping me to order the exact right amount of medications for my last cycle, which means I have unusable drugs in my fridge now. They let you donate them back to the clinic, but you can't return them, which is ridiculous. I felt really manipulated and take advantage of by the end of my care at SGF. The care I received from monitoring nurses and retrieval staff was excellent, however.
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
$12,500 for an egg freezing cycle: 20 mature eggs or 4 cycles, whichever came first. For 3 cycle, I paid the pharmacy ~$15K. SGF also tried to bill me for blood tests and a consultation with the doctor in between cycles. I was nickel and dimed.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Barbara Osborn
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
Shady Grove Fertility
Sibley
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
0
Age 32 - 33
1 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Before my IUI, My primary doctor found that my thyroid was WAY off (hypothyroid) and Dr Khan , knowing this, still followed through with the IUI that I paid for out of pocket. *I* then had to ask him after I learned that it failed, if my thyroid could have caused the IUI to fail, he said I was correct my thyroid wasn’t optimal for fertility and to go and seek an Endocrinologist...he was quick to wave off newer studies I’ve found. I let him because he’s the doctor, not me. My test came back with high FSH and possible clotting disorder. Otherwise “unexplained infertility”. I asked if I should take baby aspirin, “it’s not part of our protocol” I pushed back “will it hurt if I take baby aspirin.
Everyone [at Shady Grove Fertility] responds to emails very quickly. Everyone is very kind and welcoming. I never had any issue with communication or treatment from nurses. Phone calls aren’t the best, they prefer email...My IUI was not covered my insurance, $1,800 for IUI...This clinic is run very smoothly and timely. The clinic is very clean and accommodating for my family. (I have a 3 year old son who had to be snuck in a few times). The staff is friendly. They have weekend hours at different locations that isn’t too far away from where we live. I just don’t appreciate how I was treated as a number by the doctor.
How was your experience with Naveed Khan at Shady Grove Fertility?
I am all around disappointed. Honestly, from the start I was a little put off by feeling like a number. It’s the closest clinic to my house, so, I stayed when I shouldn’t have. Dr, Khan did take the time to hear me out most of the time when we had a meeting. But, he was quick to wave off newer studies I’ve found. I let him because he’s the doctor, not me. My test came back with high FSH and possible clotting disorder. Otherwise “unexplained infertility”. I asked if I should take baby aspirin, “it’s not part of our protocol” I pushed back “will it hurt if I take baby aspirin. Since it could help prevent another miscarriage?” “no it won’t hurt anything”. Alrighty fighting for clarity and treatment as an individual and it was only the beginning. One medicated timed intercourse failed. Then I set up for an IUI, our insurance doesn’t cover it, in Northern VA fertility treatment is very pricey. I then went to my primary doctor who ran regular tests and found my thyroid was off (hypothyroid). A few days before IUI I told my clinic about my thyroid levels they “‘made note of it”. Went ahead with the IUI. It failed. I then discovered that my levels were way off for fertility and could be a reason for infertility and early miscarriage. When I brought this up to doctor Khan he said “yes. Your thyroid is not optimal for fertility. If you’d like, go and see an Endocrinologist”. That was the last contact I had with this clinic. I won’t be returning. They took my money and instead of holding off on the IUI that was perhaps destined for failure from the start and waited for my thyroid levels to regulate, they did the IUI. And I had to figure out for myself that my thyroid being off needed to be taken seriously. So frustrating and disheartening. You must be your own advocate. Ask questions. Do your own research!
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Do your own research. Be your own advocate. Ask all of the questions. Be persistent. Also, don’t be afraid to go somewhere for a second opinion.
During treatment, were you treated like a number or a human with Naveed Khan at Shady Grove Fertility?
Being diagnosed unexplained and then forced to follow their “protocol” for Medicated timed intercourse. First, they found my tests showed clotting disorder and told me taking baby aspirin wasn’t part of their protocol. Before my IUI, My primary doctor found that my thyroid was WAY off (hypothyroid) and Dr Khan , knowing this, still followed through with the IUI that I paid for out of pocket. *I* then had to ask him after I learned that it failed, if my thyroid could have caused the IUI to fail, he said I was correct my thyroid wasn’t optimal for fertility and to go and seek an Endocrinologist. That was the last contact I had with this clinic. Very disappointing and frustrating. I felt they just took my money without any thought as to what could actually be going on with ME, the patient.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
From my understanding for timed intercourse and IUI - its all the same. I did not do any IVF rounds or egg retrieval’s. For T.I and IUI - take clomid or letrozole starting day 3 of your cycle. Then around day 12 you go into the office for blood work and ultrasound to count follicles to see if you’re ready to take the trigger shot (ovadril). Trigger shot and two days later go in for the IUI. Then follow up with progesterone suppositories until negative blood test. Continue them if positive. My lining was thin during my T.I. and I had to take estrogen suppositories until negative pregnancy test.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tracey)
Everyone responds to emails very quickly. Everyone is very kind and welcoming. I never had any issue with communication or treatment from nurses. Phone calls aren’t the best, they prefer email.
Describe your experience with Shady Grove Fertility.
This clinic is run very smoothly and timely. The clinic is very clean and accommodating for my family. (I have a 3 year old son who had to be snuck in a few times). The staff is friendly. They have weekend hours at different locations that isn’t too far away from where we live. I just don’t appreciate how I was treated as a number by the doctor.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
My insurance covered the medication for timed intercourse. That price was under 70$ for the clomid, ovadril, and progesterone. My IUI was not covered my insurance, $1,800 for IUI then $175 for medications.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We didn’t do this.
0
Doctor
Naveed Khan
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
Shady Grove Fertility
Leesburg
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
6
Age 37 - 38
1 IUI
Diminished Ovarian Reserve
Prefer not to answer
1st of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Levens is soft spoken, but has a great bedside manner. He is not aggressive, so if you are looking for someone who will take a more proactive/aggressive approach, then he is not the doctor for you. He does explain things in great detail if you have any questions...Since his methods are very much cookie cutter and slow/methodical... He is good for someone young and just starting out in the process. If you are older, I would suggest seeing a different doctor.
Strength: At Shady Grove, everything is in one place, so you don't have to go to multiple locations for treatment. Appointments are relatively easy to get, and you can get your bloodwork and ultrasounds done early in the morning before work. Weakness: Shady Grove is just a body shop, and you are just a number there...The coordinator was great when you had her attention. However, getting in touch with her was not easy.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is soft spoken, but has a great bedside manner. He is not aggressive, so if you are looking for someone who will take a more proactive/aggressive approach, then he is not the doctor for you. He does explain things in great detail if you have any questions.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Since his methods are very much cookie cutter and slow/methodical... He is good for someone young and just starting out in the process. If you are older, I would suggest seeing a different doctor.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Cookie cutter treatment. It was incredibly difficult to talk to a person when you had questions.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
His approach is the typical cookie cutter approach from Shady Grove. Remember, you are just a number here.
Describe your experience with your nurse at Shady Grove Fertility.
The coordinator was great when you had her attention. However, getting in touch with her was not easy.
Describe your experience with Shady Grove Fertility.
Strength: At Shady Grove, everything is in one place, so you don't have to go to multiple locations for treatment. Appointments are relatively easy to get, and you can get your bloodwork and ultrasounds done early in the morning before work. Weakness: Shady Grove is just a body shop, and you are just a number there.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
IUI: $1,800; IUI with injectables: $2,400; IVF: $10,500; FET: $4,600
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He is focused on getting one healthy baby at a time.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
The only bad experience I had at Shady Grove was being able to get in touch with nursing staff. Results took a while to get; questions took time to answer; and if I wanted to make changes to my protocol, it was difficult to convince the doctor to proceed in a more aggressive or catered fashion.
5
Doctor
Eric Levens
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
6
Clinic
Shady Grove Fertility
Fairfax
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
6
Age 29 - 30
1 IVF
Donor Sperm
Male Factor
European
Native American
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Bromer is kind, gentle and positive. He doesn't provide false hope but is genuine and truly works hard to help get the best outcome for each family. ... We have been thankful for his straight forward and thorough professional oppinions. He tends to encourage couple's to slow down for optimal outcome rather than rushing to treatments that haven't been fully thought through.
There's was 1-2 times when SA results were concluded and we waited over a week to hear from a nurse. ... They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG [Shady Grove] office ... Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls.
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer quickly and easily established a rapport with my husband and I! He has a happy and genuine personality that keeps the mood positive during a very emotional time. We have been thankful for his straight forward and thorough professional oppinions. He tends to encourage couple's to slow down for optimal outcome rather than rushing to treatments that haven't been fully thought through. We love Dr. Bromer!
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Take his word and trust him because he truly wants to see you and your spouse become parents it just may take time to come up with the best plan for you and your family!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is kind, gentle and positive. He doesn't provide false hope but is genuine and truly works hard to help get the best outcome for each family.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We were referred to Dr. Shin (urologist) to further asses male factor complications. We worked thoroughly with Dr. Shin for almost 8 months . Dr. Bromer continued to keep up on our file and check in. We are about to begin IVF after egg retrieval and a male microdissection due to azoospermia, with donor sperm as a backup to insure IVF is completed. Dr. Bromer and Dr. Shin have worked phenomenally together and with us!
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer initially; Jamie Dean for IVF)
Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls. She was available to answer my many questions and super helpful in a crunched timeline.
Describe your experience with Shady Grove Fertility.
The process of fertility treatments can be super overwhelming. There's so much information provided but SG wants you to leave understanding it all. They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG office which made things complicated with work and time off. I'd love to see more opportunities available in the Hagerstown office.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
$1900 for shared risk program, $8,500 microdissection, $1200 varicocele repair, $120 clomid, $3,000 genetic testing for me and my spouse, $1000 for donor sperm, this doesn't include thousands for copays for consultations, follow-ups and blood work.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
There's was 1-2 times when SA results were concluded and we waited over a week to hear from a nurse. Once I was able to reach them they were very apologetic and passionate.
10
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Shady Grove Fertility
Hagerstown
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
2
NPS
4
Age 35 - 36
3 IUI
Black or African-American
Income $50K - $99K
Consultant
Doesn't Recommend
Doesn't Recommend
Unsuccessful
he [Dr. Sagoskin] is very blunt. So if you need that compassion, you will not get it from him...I did a 2 and 3rd cycle of non-medicated IUIs. Both failed and the of course the next treatment option recommended is IVF. Instead of trying to figure out what our issue is or at least taking the time to rule out issues, IVF is suggested. I just think it would be wise to attempt to find our issue so the IVF has a chance of being successful. I realize someone couples have unexplained fertility, but that means due diligence was given to find a diagnosis. I’m so confused how they would continue treatment on me not ever attempting to see if they can find my issue.
The clinic [Shady Grove Fertility-Rockville] for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office...It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
I had one office visit with Dr. S and one telephone visit. Each time, it ended with me in tears. It was mostly because of his lack of compassion...if you need that from your fertility doctor, you will not get that from him. My husband was ok with his bluntness and lack of bedside manner, but it just elevated my already sensitive feelings. He made me feel worse than what I was already feeling due to my problems with infertility. He is also quick to jump to IVF which was also a problem for me. He never gave me a diagnosis which also troubled me since he was so quick to “prescribe” IVF. I can’t say it was anything I liked about him because I only had 2 visits with him. And those 2 visits were not pleasant. Nurses and other doctors completed my IUIs and I’m only allowed to communicate with him through his nurse. The nurses are not much better and blow off my questions I asked about non-invasive treatment options.
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Don’t look for compassion...he is very blunt. So if you need that compassion, you will not get it from him.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Dr. S ordered the “regular” initial treatments for us. Without having a diagnosis for our infertility. He suggested 3 rounds of IUI with Clomid. After the 1 failed IUI with Clomid, when I went for the 2nd IUI, I had developed cysts (detectable via ultrasound). He then advised I skip that cycle and try another IUI cycle the following month. Since I don’t have any fertility diagnosis, I didn’t want to keep taking Clomid since my body was not reacting positively to it, so I asked him if I could do an non-medicated IUI. He complied and I did a 2 and 3rd cycle of non-medicated IUIs. Both failed and the of course the next treatment option recommended is IVF. Instead of trying to figure out what our issue is or at least taking the time to rule out issues, IVF is suggested. I just think it would be wise to attempt to find our issue so the IVF has a chance of being successful. I realize someone couples have unexplained fertility, but that means due diligence was given to find a diagnosis. I’m so confused how they would continue treatment on me not ever attempting to see if they can find my issue.
Describe your experience with your nurse at Shady Grove Fertility.
The first nurse I had was very good (Helanie). However, she left the location and after she was left, the nurse I got was random. Once Helanie left, the nursing experience went down. The replacement did not take time to know my situation or where I was in the process.
Describe your experience with Shady Grove Fertility.
The clinic for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
My insurance paid 50% and I would have to pay the other 50% at the end of each visit.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Shady Grove Fertility.
The one problem I had when I was a new patient is that they hadn’t called in my prescriptions. It wasn’t a huge deal but I did have to wait at the pharmacy for quite some time to get it worked out.
2
Doctor
Arthur Sagoskin
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
2 of 5
4
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
2
NPS
2
Age 41 - 42
2 IUI
2 IVF
Poor Egg Quality
Unexplained
Prefer not to answer
Income $200K - $499K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I didn't feel like my concerns were being addressed...I didn't have a good experience with him [Dr. McKeeby]. I felt I was just another candidate for failure due to my advanced age. I was not a good responder for the high hormone doses and I asked for a low hormone protocol that worked once but didn't result in a pregnancy, he ignored my request and kept doing the high hormone dose that didn't even result in 1 viable embryo. Very frustrating since this treatment costs a lot of money....
Overall the other staff [Shady Grove Fertility] is very helpful and nice. Cuddos for the girls that draw blood. I like the convenience of the clinic and that they are open 7 days a week ( sometimes going to different locations for the retrieval) The experience didn't feel personal...There is a patient portal that results were supposed to be uploaded there, but my results were not uploaded until I requested and not all of the results....
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
I didn't have a good experience with him. I felt I was just another candidate for failure due to my advanced age. I was not a good responder for the high hormone doses and I asked for a low hormone protocol that worked once but didn't result in a pregnancy, he ignored my request and kept doing the high hormone dose that didn't even result in 1 viable embryo. Very frustrating since this treatment costs a lot of money.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Go with your gut, if you don't like the protocol from start say something and if nothing is done to address it, change Drs.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
I didn't feel like my concerns were being addressed. He kept trying a protocol that clearly did not work for me.
Describe your experience with the nursing staff at Shady Grove Fertility.
Most of them are really nice. There was an instance that I had a chemical pregnancy and I didn't know about it, but complained about pain on the left side and they said it was normal. Only when I insisted that the pain wouldn't go away they checked with ultra sound and found out it was a chemical pregnancy and I need to be sent to the hospital right away.That was another very bad experience for me.
Describe your experience with Shady Grove Fertility.
Overall the other staff is very helpful and nice. Cuddos for the girls that draw blood. I like the convenience of the clinic and that they are open 7 days a week ( sometimes going to different locations for the retrieval) The experience didn't feel personal. I wish I had found another clinic somewhat closed to take a chance.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
There is a patient portal that results were supposed to be uploaded there, but my results were not uploaded until I requested and not all of the results.
2
Doctor
Jeffrey McKeeby
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
2
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
1
NPS
6
Age 33
1 Embryo Freezing
Tubal Blockage
Unexplained
European
Latinx
Income $200K - $499K
Business Executive
3rd of 3 Docs
12 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Nancy Durso is] given zero autonomy. If you don’t fit into their data mold, they don’t know what to do with you...She is the only doctor at the Fredericksburg location and the level of care shows that. Her nurses make up for it, but you won’t feel like a priority with her...Know what you want from a treatment cycle and be prepared to push for what you want. Ultimately she only decides the course of treatment and you’ll rarely if ever see her after that...Lowest dosage of all medications and we quickly had to shift to a higher dose over a weekend which led to a poor retrieval count.
Lowest dosage of all medications and we quickly had to shift to a higher dose over a weekend which led to a poor retrieval count [at Shady Grove Fertility]...Andrea [nurse] was fantastic and 100% the only reason we kept seeing Dr. Durso for so long. She is quick to respond, organized, and knows exactly what to say during stressful cycles...From what I understand, there is no option. They only allow eset [single transfer]...is a revolving door powered by data. You are a number. Because I am data driven this seemed fine at first, but when anything throws off their calculations they have no power to pivot or try anything that hasn’t had years of research behind it.
How was your experience with Nancy Durso at Shady Grove Fertility?
She is ready for retirement, you can tell she is tired and ready for a break. She is the only doctor at the Fredericksburg location and the level of care shows that. Her nurses make up for it, but you won’t feel like a priority with her.
What's one piece of advice would you give a prospective patient of Nancy Durso at Shady Grove Fertility?
Do your homework. Know what you want from a treatment cycle and be prepared to push for what you want. Ultimately she only decides the course of treatment and you’ll rarely if ever see her after that.
During treatment, were you treated like a number or a human with Nancy Durso at Shady Grove Fertility?
Shady grove doctors are given zero autonomy. If you don’t fit into their data mold, they don’t know what to do with you.
Describe the protocols Nancy Durso used in your cycles at Shady Grove Fertility and their degree of success.
Lowest dosage of all medications and we quickly had to shift to a higher dose over a weekend which led to a poor retrieval count.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Andrea)
Andrea was fantastic and 100% the only reason we kept seeing Dr. Durso for so long. She is quick to respond, organized, and knows exactly what to say during stressful cycles.
Describe your experience with Shady Grove Fertility.
Shady Grove is a revolving door powered by data. You are a number. Because I am data driven this seemed fine at first, but when anything throws off their calculations they have no power to pivot or try anything that hasn’t had years of research behind it.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Efficient. Check in, get a blood draw within minutes. There was usually a good 15min wait for the ultrasound but all in all you were there for maybe 30 minutes.
Describe the costs associated with your care under Nancy Durso at Shady Grove Fertility.
100% covered by insurance
Describe Nancy Durso's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
From what I understand, there is no option. They only allow eset
1
Doctor
Nancy Durso
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
6
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
2
Age 32
PCOS
European
Income $100K - $199K
Marketer or PR
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I could not have treatment [with Dr. Stephanie Beall] because I did not fall under their BMI limit...I was given hope, was told to go through testing only to find out DURING a transvaginal ultrasound that they would not perform an HSG because they ‘wouldn’t be able to see through the fat’. And that I would not even be able to discuss results of any of the testing unless I had the hsg...She was very dismissive during initial consultation and only discussed what we had questions about. Did not offer to explain or talk about options we did not bring up. Did mention that it would be best for me to lose weight. Did not tell me it would prevent treatment.
[Shady Grove Fertility has] Decent hours, clean office, good ultrasound techs. Won’t treat women over their arbitrary BMI limit. (Upper limit only, no lower limit) Fairly easy to get in contact with for scheduling appts...I did not find out until much later that it is a company policy that they do not treat overweight women (based solely on BMI). Not upfront with information...Care coordinator Alisha was caring and compassionate and made me feel welcome and cared for.
How was your experience with Stephanie Beall at Shady Grove Fertility?
She was fairly rude, dismissive, and seemingly uncaring. I did not find out until much later that it is a company policy that they do not treat overweight women (based solely on BMI). Not upfront with information.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Know that you are treated as a walking BMI, not a person.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
She was very dismissive during initial consultation and only discussed what we had questions about. Did not offer to explain or talk about options we did not bring up. Did mention that it would be best for me to lose weight. Did not tell me it would prevent treatment.
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
I could not have treatment because I did not fall under their BMI limit.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alisha)
Care coordinator Alisha was caring and compassionate and made me feel welcome and cared for.
Describe your experience with Shady Grove Fertility.
Decent hours, clean office, good ultrasound techs. Won’t treat women over their arbitrary BMI limit. (Upper limit only, no lower limit) Fairly easy to get in contact with for scheduling appts. Fairly continent location near 695.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
Pending
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
I was given hope, was told to go through testing only to find out DURING a transvaginal ultrasound that they would not perform an HSG because they ‘wouldn’t be able to see through the fat’. And that I would not even be able to discuss results of any of the testing unless I had the hsg.
0
Doctor
Stephanie Beall
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
2
Clinic
Shady Grove Fertility
Towson
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
3
NPS
3
Age 33
Endometriosis
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Soon as she [Dr. Sandy Li] realized my husband had siblings with sickle cell she and her nurse sent repeatedly asked me to reconsider undergoing genetic testing. I declined initially due to the timing of the test. I am not a carrier and am not opposed to genetic testing. Even with a signed decline form, they asked 3-4 times for me to reconsider. Dr. Li herself called and asked me to reconsider taking the testing and that later on, I might not want to keep embryos that have the trait for sickle cell anemia. These delays brought us from October to December. Then they told me they won't start a cycle in December due to the lab undergoing quality assurance. I never heard from her or the nurse again. I reached out and requested a different team in February.
Advocate for yourself [at Shady Grove Fertility]...They had me repeat initial workup tests and then stalled my treatment when I declined genetic testing...Initial workup was 2000 for the testing and repeated tests. Mostly covered by insurance. They quoted me 10000 for IVF...A strength is that they have multiple locations in the DMV area. There are many doctors. Ideally, if one doctor is not a good fit you may switch to another doctor. Weaknesses are that they push hard for eSET, they treat you like a number, be prepared to ask them to explain their protocol.
How was your experience with Sandy Li at Shady Grove Fertility?
Strengths are that she makes herself available to her patients. Weaknesses is that she doesn't review charts appropriately and has patients repeat the same tests multiple times. She also allows her personal bias to cross ethical boundaries. She essentially delayed my treatment because I refused to approve genetic testing. I am African-American they screen for sickle cell anemia at birth. She heard my husband say he has a history of it on his side of the family and took it upon herself to tell me she wouldn't select an embryo with sickle cell trait or sickle cell anemia for transfer. This is beyond medical advice and crossed into telling a client what they should and shouldn't do with their own embryos. At this point imaginary embryos that have not possibility of developing sickle cell anemia. I essentially was discarded to the side because I didn't sign a consent form for genetic testing.
What's one piece of advice would you give a prospective patient of Sandy Li at Shady Grove Fertility?
Advocate for yourself.
During treatment, were you treated like a number or a human with Sandy Li at Shady Grove Fertility?
Dr. Li treated my like a sub-human. She had me repeat initial work-up testing 2 to 3 times and never approved of a treatment cycle. Soon as she realized my husband had siblings with sickle cell she and her nurse sent repeatedly asked me to reconsider undergoing genetic testing. I declined initially due to the timing of the test. I am not a carrier and am not opposed to genetic testing. Even with a signed decline form, they asked 3-4 times for me to reconsider. Dr. Li herself called and asked me to reconsider taking the testing and that later on, I might not want to keep embryos that have the trait for sickle cell anemia. These delays brought us from October to December. Then they told me they won't start a cycle in December due to the lab undergoing quality assurance. I never heard from her or the nurse again. I reached out and requested a different team in February.
Describe the protocols Sandy Li used in your cycles at Shady Grove Fertility and their degree of success.
Didn't make it this far. Dr. Li and her nurse gave me the runaround and then disappeared before the lab closed for quality assurance.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenny Wang)
Same as Dr. Li. They had me repeat initial workup tests and then stalled my treatment when I declined genetic testing.
Describe your experience with Shady Grove Fertility.
A strength is that they have multiple locations in the DMV area. There are many doctors. Ideally, if one doctor is not a good fit you may switch to another doctor. Weaknesses are that they push hard for eSET, they treat you like a number, be prepared to ask them to explain their protocol.
Describe the costs associated with your care under Sandy Li at Shady Grove Fertility.
Initial workup was 2000 for the testing and repeated tests. Mostly covered by insurance. They quoted me 10000 for IVF.
Describe Sandy Li's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Canceled a cycle due to clinic error
3
Doctor
Sandy Li
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, 4 Eggs Frozen
NPS
10
NPS
6
Age 33 - 36
1 Egg Freezing
Unexplained
Other
Income $200K - $499K
Accountant
Embryo Freezing With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Eric Levens] was great. I wish we spoke more. When we did speak he was kind, helpful and full of answers to my million questions. But we only spoke before the process started. After that it’s onlu been 2 phone calls where he gave me results...Egg retrieval with genetic testing due to my many miscarriages...As I sobbed in his office, he was kind and understanding. But in the past 4 months of this process, we only spoke to him maybe 3 times. I only saw him before we began the process
Its been a huge disaster [at Shady Grove Fertility-Fairfax]. It makes me reconsider recommending shady grove it’s been so bad. Even though The facilities, nurses, techs, and doctors are all great...I love chris. [nurse] She’s the best! Full of kindness and compassion. She’s awesome...The financial side is a total mess!!! They have done nothing right...The financial counselors are RUBBISH. Total shit show. Being over charged, not getting insurance claims right, messing up our info.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr levens was great. I wish we spoke more. When we did speak he was kind, helpful and full of answers to my million questions. But we only spoke before the process started. After that it’s onlu been 2 phone calls where he gave me results
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
As I sobbed in his office, he was kind and understanding. But in the past 4 months of this process, we only spoke to him maybe 3 times. I only saw him before we began the process
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Egg retrieval with genetic testing due to my many miscarriages
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Chris Lewis )
I love chris. She’s the best! Full of kindness and compassion. She’s awesome
Describe your experience with Shady Grove Fertility.
The financial counselors are RUBBISH. Total shit show. Being over charged, not getting insurance claims right, messing up our info. Its been a huge disaster. It makes me reconsider recommending shady grove it’s been so bad. Even though The facilities, nurses, techs, and doctors are all great.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Thumbs up.easy In and out.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
$6-$8k with insurance and genetic testing covered by participating with a study
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
The financial side is a total mess!!! They have done nothing right.
10
Doctor
Eric Levens
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Shady Grove Fertility
Fairfax
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5