Shady Grove Fertility

65 doctors work here

Rated 8.6
Strongly recommend: 68%Neutral: 21%Don't recommend: 11%8.6
68% strongly recommend
508 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,940
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
65 doctors work here
8.2
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Isaac Sasson
Shady Grove Fertility
100% strongly recommend
22 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
22 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 8%Don't recommend: 4%9.6
Joseph Doyle
Shady Grove Fertility
78% strongly recommend
21 Reviews
Rated 9.4
Strongly recommend: 78%Neutral: 22%9.4
Tarita Pakrashi
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 9.4
Strongly recommend: 80%Neutral: 20%9.4
Anate Aelion Brauer
Shady Grove Fertility
91% strongly recommend
9 Reviews
Rated 9.3
Strongly recommend: 91%Don't recommend: 9%9.3
Celso Silva
Shady Grove Fertility
77% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 77%Neutral: 21%Don't recommend: 2%9.3
Gilbert Mottla
Shady Grove Fertility
76% strongly recommend
18 Reviews
Rated 9.3
Strongly recommend: 76%Neutral: 24%9.3
Anish Shah
Shady Grove Fertility
84% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 16%9.3
Eric Levens
Shady Grove Fertility
79% strongly recommend
40 Reviews
Rated 9.3
Strongly recommend: 79%Neutral: 14%Don't recommend: 6%9.3
Nicole Banks
Shady Grove Fertility
63% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 63%Neutral: 37%9.3
Sunita Kulshrestha (retired)
Shady Grove Fertility
89% strongly recommend
5 Reviews
Rated 9.2
Strongly recommend: 89%Neutral: 11%9.2
Tara Budinetz
Shady Grove Fertility
80% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 80%Neutral: 20%9.2
Shayne Plosker
Shady Grove Fertility
80% strongly recommend
19 Reviews
Rated 9.1
Strongly recommend: 80%Neutral: 12%Don't recommend: 8%9.1
Erika Johnston-MacAnanny
Shady Grove Fertility
85% strongly recommend
17 Reviews
Rated 9.1
Strongly recommend: 85%Neutral: 10%Don't recommend: 5%9.1
Patricia McShane
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 9
Strongly recommend: 100%9
Ricardo Yazigi (retired)
Shady Grove Fertility
68% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 68%Neutral: 25%Don't recommend: 7%9
Geof Tidey
Shady Grove Fertility
64% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 64%Neutral: 27%Don't recommend: 9%9
Frank Chang
Shady Grove Fertility
62% strongly recommend
16 Reviews
Rated 8.9
Strongly recommend: 62%Neutral: 33%Don't recommend: 6%8.9
Cigdem (Cori) Tanrikut
Shady Grove Fertility
40% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 40%Neutral: 60%8.8
Jason Bromer
Shady Grove Fertility
71% strongly recommend
50 Reviews
Rated 8.7
Strongly recommend: 71%Neutral: 22%Don't recommend: 7%8.7
Melissa Esposito
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 8.7
Strongly recommend: 80%Neutral: 12%Don't recommend: 8%8.7
David Saffan
Shady Grove Fertility
47% strongly recommend
13 Reviews
Rated 8.6
Strongly recommend: 47%Neutral: 47%Don't recommend: 6%8.6
Joseph Osheroff
Shady Grove Fertility
63% strongly recommend
7 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 37%8.5
Lauren Roth
Shady Grove Fertility
56% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 56%Neutral: 44%8.5
Michael Levy
Shady Grove Fertility
70% strongly recommend
10 Reviews
Rated 8.5
Strongly recommend: 70%Neutral: 13%Don't recommend: 17%8.5
Ryan Martin
Shady Grove Fertility
65% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 65%Don't recommend: 35%8.4
Kate Devine
Shady Grove Fertility
42% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 42%Neutral: 52%Don't recommend: 6%8.4
Shruti Malik
Shady Grove Fertility
59% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 59%Neutral: 29%Don't recommend: 12%8.4
Andrea Reh
Shady Grove Fertility
60% strongly recommend
16 Reviews
Rated 8.4
Strongly recommend: 60%Neutral: 26%Don't recommend: 14%8.4
Anthony Imudia
Shady Grove Fertility
77% strongly recommend
11 Reviews
Rated 8.2
Strongly recommend: 77%Don't recommend: 23%8.2
Rebecca Chason
Shady Grove Fertility
75% strongly recommend
4 Reviews
Rated 8.1
Strongly recommend: 75%Neutral: 13%Don't recommend: 13%8.1
Tomer Singer
Shady Grove Fertility
63% strongly recommend
12 Reviews
Rated 8.1
Strongly recommend: 63%Neutral: 15%Don't recommend: 23%8.1
Caleb Kallen
Shady Grove Fertility of Philadelphia
70% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 2%Don't recommend: 29%8.1
Alex Polotsky
Shady Grove Fertility
56% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8
Anitha Nair
Shady Grove Fertility
74% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 74%Neutral: 7%Don't recommend: 19%8
Barbara Osborn
Shady Grove Fertility
19% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 19%Neutral: 62%Don't recommend: 19%8
Naveed Khan
Shady Grove Fertility
53% strongly recommend
9 Reviews
Rated 7.9
Strongly recommend: 53%Neutral: 35%Don't recommend: 12%7.9
Eric Widra
Shady Grove Fertility
48% strongly recommend
27 Reviews
Rated 7.7
Strongly recommend: 48%Neutral: 26%Don't recommend: 26%7.7
Brad Swelstad
Shady Grove Fertility
55% strongly recommend
18 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 17%Don't recommend: 27%7.5
Shona Murray
Shady Grove Fertility
53% strongly recommend
25 Reviews
Rated 7.3
Strongly recommend: 53%Neutral: 13%Don't recommend: 34%7.3
Paulette Browne
Shady Grove Fertility
29% strongly recommend
5 Reviews
Rated 7.3
Strongly recommend: 29%Neutral: 57%Don't recommend: 14%7.3
Howard McClamrock
Shady Grove Fertility
44% strongly recommend
7 Reviews
Rated 7.2
Strongly recommend: 44%Neutral: 25%Don't recommend: 31%7.2
Paul Shin
Shady Grove Fertility
15% strongly recommend
3 Reviews
Rated 7.1
Strongly recommend: 15%Neutral: 70%Don't recommend: 15%7.1
Kimberly Moon
Shady Grove Fertility
30% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 30%Neutral: 34%Don't recommend: 36%7
Jeffrey McKeeby
Shady Grove Fertility
39% strongly recommend
14 Reviews
Rated 7
Strongly recommend: 39%Neutral: 23%Don't recommend: 38%7
Simon Kipersztok (retired)
Shady Grove Fertility
40% strongly recommend
5 Reviews
Rated 7
Strongly recommend: 40%Neutral: 40%Don't recommend: 20%7
Rachana Garde
Shady Grove Fertility
51% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 51%Neutral: 17%Don't recommend: 32%6.9
Arthur Sagoskin
Shady Grove Fertility
15% strongly recommend
10 Reviews
Rated 6.8
Strongly recommend: 15%Neutral: 63%Don't recommend: 22%6.8
Michael Edelstein
Shady Grove Fertility
44% strongly recommend
12 Reviews
Rated 6.8
Strongly recommend: 44%Neutral: 13%Don't recommend: 43%6.8
Stephanie Beall
Shady Grove Fertility
50% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 27%Don't recommend: 23%6.7
Brianna Schumacher
Shady Grove Fertility
56% strongly recommend
7 Reviews
Rated 6.2
Strongly recommend: 56%Neutral: 8%Don't recommend: 36%6.2
Lorna Timmreck
Shady Grove Fertility
23% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 23%Neutral: 39%Don't recommend: 39%6
Eugene Katz (retired)
Shady Grove Fertility
20% strongly recommend
10 Reviews
Rated 4.8
Strongly recommend: 20%Neutral: 30%Don't recommend: 50%4.8
Nancy Durso
Shady Grove Fertility
22% strongly recommend
9 Reviews
Rated 4.6
Strongly recommend: 22%Neutral: 7%Don't recommend: 71%4.6
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Selma Amrane
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Robert Setton
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Cassandra Roeca
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Nanette Santoro
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Rachel Sprague
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jessica Kanter
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 61 more

This clinic has 37 offices

Allentown
5018 Medical Center Circle, Suite 210
Allentown, PA 18106
484-640-5367
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
515 South Kings Ave
Brandon, FL 33511
813-513-6794
Brooklyn
41 Flatbush Ave
Brooklyn, NY 11217
929.419.5123
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Colorado Springs - Shady Grove
4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920
719-314-3333
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Denver
8200 E. BELLEVIEW AVENUE, SUITE 615-E
Greenwood Village, CO 80111
720-704-8221
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Henrico
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Norfolk
601 Colley Avenue
Norfolk, VA 23507
757-937-7955
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
804 Pershing Dr
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa Westshore
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Wesley Chapel
2590 Healing Way
Wesley Chapel, FL 33544
813-616-1442
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Wexford
6400 Brooktree Ct
Wexford, PA 15090
412.785.1057
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 35 more

65 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
5
6
Age 33 - 35
1 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Widra is very experienced, but I did not feel that my treatment protocol was particularly individualized and he did not have any interest in trying to uncover what could be causing infertility/miscarriage. As a result, I had several concerns with my treatment protocols that he did not address and our outcomes were different from what he had led us to expect. He also very rarely communicated directly with us and almost all interactions were handled by his nurses. I also felt that because we were likely to have a positive outcome eventually, my case was not prioritized and my treatment timeline was longer than necessary.
I got the sense that the nursing staff [at Shady Grove Fertility] were extremely busy and did not have a lot of time to go over protocols, results, updates, etc. While I felt that they did their best to be responsive, sometimes the information they were conveying was unclear and it was like playing phone tag with the doctor. A few were compassionate but with others it felt like they were trying to get you off the phone as quickly as possible...
How was your experience with Eric Widra at Shady Grove Fertility?
I believe Dr. Widra is very experienced, but I did not feel that my treatment protocol was particularly individualized and he did not have any interest in trying to uncover what could be causing infertility/miscarriage. As a result, I had several concerns with my treatment protocols that he did not address and our outcomes were different from what he had led us to expect. He also very rarely communicated directly with us and almost all interactions were handled by his nurses. I also felt that because we were likely to have a positive outcome eventually, my case was not prioritized and my treatment timeline was longer than necessary.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Ask as many questions as possible, and if something he says does not feel right, don't be afraid to raise it. I felt that he was not comfortable with having his treatment protocols questioned, but he was willing to explain his reasoning or make changes if you were persistent.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra is not very personable and does not get to know his patients. Throughout 2 years of seeing him we only had a few visits and he always repeated the same standard talking points. When I had my second miscarriage he called me but was clearly unfamiliar with my case notes and didn't realize it was my second. However, he was fairly responsive and answered our direct questions.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
We did two medicated cycles with letrozole and timed intercourse that were unsuccessful. At the time, Dr. Widra thought I could have PCOS and it was unclear whether IUI would make a difference. Later, our diagnosis was "unexplained" and we did an IUI with letrozole that led to a pregnancy and miscarriage due to a chromosomal abnormality. This was my second miscarriage and at that point we asked to go to IVF with genetic testing. Dr. Widra agreed this would likely be the most efficient treatment. For my first cycle I was on fairly low doses of gonal-F and Menopur because he still thought I could have PCOS, but I ended up getting a fairly low number of eggs. We did a freeze-all cycle with PGT-A testing. After the retrieval we were encouraged to do a FET immediately, even though we had been very clear that we wanted to bank embryos for future pregnancies and we did not have enough embryos to achieve that. We ended up doing a second egg retrieval with higher levels of gonal-F and Menopur, which led to more eggs being retrieved but fewer making it to the blastocyst stage. The successful embryos were frozen and underwent PGT-A testing, and then we proceeded with a medicated FET that was successful.
Describe your experience with the nursing staff at Shady Grove Fertility.
I got the sense that the nursing staff were extremely busy and did not have a lot of time to go over protocols, results, updates, etc. While I felt that they did their best to be responsive, sometimes the information they were conveying was unclear and it was like playing phone tag with the doctor. A few were compassionate but with others it felt like they were trying to get you off the phone as quickly as possible.
Describe your experience with Shady Grove Fertility.
I chose this clinic because it had the best outcomes in the area by far. The lab seemed very well-run and overall, my treatments were organized. The physicians and the nursing teams were underwhelming and the only reason I stayed with this clinic was because of the outcome metrics.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
My health insurance (Cigna, employer sponsored plan) covered all infertility treatment up to $25K after the deductible was met. Without insurance, the cost of each round of treatment without medications would have been between $15-18K. The clinic also offers shared risk and special rates for multiple rounds of IVF, including a refund if you do not have success.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Widra had a strong preference for eSET, and we agreed. He said that particularly since we were doing an FET with tested embryos that eSET was the best option.
What specific things went wrong at Shady Grove Fertility?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Shady Grove Fertility.
We were very clear that we wanted to bank a certain number of embryos for future pregnancies. Our doctor felt that we could easily achieve this number with one egg retrieval, but that was not the case. Unfortunately, even though we told the doctor and the nursing team several times that we wanted to do another retrieval, they still proceeded as though we were going straight to transfer and pressured us into doing an FET right away. We were also started on a treatment protocol they said could be for a retrieval, but when we refused to do an FET we were told we couldn't do a retrieval and ended up having to wait an extra two months because of the inappropriate protocol and then lab closures for holidays. Everyone was extremely defensive about this and refused to apologize for the delays or try to move up the timeline. We were also told frequently that because of our age we had "plenty of time" so the delays were not a big deal. The only offer they made during this time was to let us switch to a different doctor, but said this would further delay our timeline.
5
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
0
1
Age 34 - 35
2 IUI
3 IVF
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Anitha Nair] always seemed too busy and in a rush to answer our questions...often describe my result in vague terms, and we had to push her to get actual numbers - for example what my fsh/amh levels were. When she advised that we were going to be withdrawn from the shared risk program she joked, “now you guys can take the money and go buy a boat!” She meant it to be a joke, but it was quite hurtful in the moment and revealed that she didn’t seem to be really in touch with the pain that we were going through.
Shady grove is a big clinic, you rarely see a Dr. Or your nurse in person who is informed about the details of your case...can choose to terminate you from their shared risk program at any time...We were not informed of the pros and cons or fresh vs. frozen transfers...We had issues with communication and did not feel supported when we had to make serious decisions...did not feel like we got an individualized treatment plan tailored to my case.
How was your experience with Anitha Nair at Shady Grove Fertility?
We had issues with communication and did not feel supported when we had to make serious decisions. It would be difficult to get a complete overview of the facts of my case from Dr. Nair. She always seemed too busy and in a rush to answer our questions. She would often describe my result in vague terms, and we had to push her to get actual numbers - for example what my fsh/amh levels were. When she advised that we were going to be withdrawn from the shared risk program she joked, “now you guys can take the money and go buy a boat!” She meant it to be a joke, but it was quite hurtful in the moment and revealed that she didn’t seem to be really in touch with the pain that we were going through.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Try to work with a different Dr.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
The Dr. Was always rushed in her manner when speaking with us. She did not give us time to ask questions. We had to be very demanding and pushy if we wanted to g e.g. straight facts, which was unsettling. It felt as if we were trying different combinations of drugs without purpose, did not feel like we got an individualized treatment plan tailored to my case.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We were told a fresh transfer was the best way to go, and at the time we didn’t have the knowledge to question this. We tried clomid and I “over responded” once leading to a cancelled IUI cycle. We next tried IVF and when I asked why we didn’t try clocks in conjunction with this, it was brushed off. I now understand this is done by other clinics, so I’m not sure why it was disregarded. For two cycles of IVF, I was on Lupron, Gonal, and Menopur.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
The nursing staff was more helpful in answering questions (through the patient portal) than Dr. Nair. However, because Shady grove is a big clinic, you rarely see a Dr. Or your nurse in person who is informed about the details of your case. This is somewhat frustrating because you cannot ask them about your results and what they mean in terms of the bigger picture of your treatment cycle.
Describe your experience with Shady Grove Fertility.
The “shared risk” program is not advertised accurately on their website. They have reviews stating that you don’t have to worry about “paying a penny” for 6 cycles of IVF. In reality, you are responsible for all medication costs and Shady grove can choose to terminate you from their shared risk program at any time. I know several couples who this has happened to, and it is not clear how these cases are counted in their overall advertised numbers of “success.” I fear that they are not included, this leading to artificially elevated numbers.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
IUIs: approximately $10,000 IVF cycles: approximately $40,00
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
We were not informed of the pros and cons or fresh vs. frozen transfers.
0
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
5
0
Age 28
1 Embryo Freezing
Donor Eggs
Ashkenazi Jewish
Income $500K+
Investor
Only Doc Seen
LGBTQ
Doesn't Recommend
Doesn't Recommend
Successful
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations...She allowed multiple embryo transfer but advised us against it...The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
We had our initial consult with Dr Moon [at Shady Grove Fertility], but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us...The doctors don't really matter in the end, you only deal with the clinical and administrative staff...The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't bother with Shady Grove - they are terrible. The doctors don't really matter in the end, you only deal with the clinical and administrative staff.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
We had our initial consult with Dr Moon, but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
N/A
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Doris Thomas)
The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
Describe your experience with Shady Grove Fertility.
The clinic is terrible. It is a premium service where they treat you like garbage. They are disorganized. We got passed around to multiple coordinators and they forgot to tell us. The process is stressful and expensive and Shady Grove makes you feel like a dollar sign without providing any sort of premium service at all. The facilities are nice and we had a good medical outcome, but the process to get there was miserable.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
$19k for egg retrieval $8k for drugs $1,500 for required social work $1,000 for genetic counseling $3,000 for miscellaneous fees
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She allowed multiple embryo transfer but advised us against it.
How competent was Shady Grove Fertility at LGBTQ care?
They were OK with LGBTQ. We used a known egg donor who was related to me and used my (male) partner's sperm. I was often not included in things because I had no medical interaction, but I coordinated all of the care. They never bother to read your chart, so you have to explain every time you speak with someone what the situation is, which can be uncomfortable. They never were discriminatory, but they were far from thoughtful.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
They never return your call, they do not read your chart, they switched our clinical coordinator without telling us, they failed to keep us updated on the results of the biopsy, and they asked our egg donor if she wanted to keep eggs for herself. They also would not show our egg donor how to do the shots, would not even help her with the first round. They also made us order a full batch of drugs and then only used 1/4 of them, so we had to pay $8k and only used $2k worth of drugs.
5
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
0
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
0
2
Age 46 - 47
2 IUI
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
European
Income $100K - $199K
Consultant
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Schumacher's] excitement over 2 embryos that resulted was also inappropriate. Only when those embryos were found to be abnormal did she approach the situation with the appropriate gravity...she apologized for not following her standard protocol in advising me to select a donor that had already been used by Shady Grove and that they knew would have good results. She did not know why she had failed to advise me since she said that was her standard protocol with patients.
I never really understood who to contact for what [at Shady Grove Fertility] and at what point the doctor came back into the picture...Working with her [Dr. Schumacher] team felt very impersonal and confusing...being handed off from one person to another with no crossover, essential checks and balances got lost. Ultimately, I lost 30K because of the lack of accurate information and the lack of attention to the process as a whole.
How was your experience with Brianna Schumacher at Shady Grove Fertility?
In our initial visit, she made the complex topic of infertility and IVF very clear. She gave me her time, details, and sketched out diagrams, more than the two other fertility centers I had been to previously. With Brianna, I felt I would get the time and care you would expect given the nature and price tag of the treatment. She described how easy it would be to get plenty of healthy embryos with a Shady Grove egg donor. They had excellent and thoroughly evaluated egg donors. Just pick one of their fantastic egg donors and a sperm donor and voila! She was so confident about how easy it was to make healthy embryos with Shady Grove’s expertise and one of their egg donors. I saw very little of Dr. Schumacher after that appointment. I received a long list of items to complete and a few folks that were supposed to walk me through the process. It took me 6 months. I never really understood who to contact for what and at what point the doctor came back into the picture. One of the times I did see her, she said to work with her team, and they would handle everything and make sure I got what I needed. Working with her team felt very impersonal and confusing, and as it turned out, I was never getting all of the information I needed. And being handed off from one person to another with no crossover, essential checks and balances got lost. Ultimately, I lost 30K because of the lack of accurate information and the lack of attention to the process as a whole. Here are the details – I went with a 1:1 egg donor cycle with a 25-year-old Shady Grove egg donor. I had insurance for 2 transfers, and I planned on using it. All in all, it cost ~30K. And Shady Grove received about another 30K from my insurance company. The result: Instead of 18+ eggs retrieved, there were only 9. Only 4 were mature eggs. Those eggs resulted in 2 embryos with chromosomal abnormalities. 1 with Downs syndrome and 1 with Klinefelter’s (XXY). I was told to expect 8-12 mature eggs from a 1:1 pairing. This donor was originally a 1:3 that I asked to be converted to a 1:1. From that, they would expect 4-6 healthy embryos, worst case. Ideally, I could expect 6 or more. Dr. Schumacher was overly excited about the embryo with an AA rating (prior to PGS testing) and wanted me to be excited. She did not tell me the rating of the other one, even though I asked. I was not ready to get excited because most people who can do a simple internet search know that the rating does not correlate to the chromosomal health of the embryo. She should have counseled me to be cautiously optimistic until the results came back. Even in the beginning, she was advising me that I didn't have to do PGT-A testing because there normally weren't any problems with a 25-year old's eggs. I felt that Dr. Schumacher's advice, process, and attitude were reckless. She neglected our discussion that I am 47 years old, maybe had a chance left, and did not have any more money to try again. Had she considered that she would have been involved with the selection of a donor and advised me appropriately. I was never told that a 1:1 pairing “could go wrong.” They sold it to me as a guarantee. Hence, why I chose to spend the 20K for a 1:1. Nor was I told by the financial department or Dr. Schumacher that there is a guarantee with a 1:3 pairing of 4 mature eggs or your money back. When I asked, "So you can pay 10K and end up with nothing?" Heather’s response was, "Yes." This is incorrect. If you don't receive 4 mature eggs, you get your money back. If anything, the financial department’s job is to make sure you completely understand all the financial aspects of the contract. Prior to payment to secure my donor, I had several back and forth emails with Finance about how their documentation was confusing. There is no guarantee with a 1:1 pairing. Shady Grove just said - sorry we were wrong about this donor. It happens sometimes. And they accept no responsibility for requiring you to select from the egg donor list that they have hand-picked and evaluated. Shady Grove told me these details only after things went wrong. It took 2 weeks for Dr. Schumacher to call me with the PGT-A results. For 2 additional weeks, I did what she told me to do – be excited that there were 2 healthy embryos. She sent me an email with multiple exclamation points about how I should go out and enjoy the sun. “I just checked on your embryos and it looks like we have one BEAUTIFUL embryo frozen for you today (AA - the highest grade!). We have 2 more that we are still going to watch for 2 more days. :) Let me know if you have any questions!!!! Otherwise, have a great day! Enjoy this sunshine and warm weather - it's sooo nice out!” Finally, we connected so she could confirm that Shady Grove had set fire to my 30K. There were no healthy embryos. The AA rating embryo was found to have Down’s Syndrome. They have offered that if I pay an additional $38K, we can start over, and Dr. Schumacher will be personally involved this time. To be fair, this does include transfers. However, it means I won’t be able to use my insurance. She will review the donors with me to ensure that we are successful. We will only select from donors that have been used before and have produced healthy results. When I asked Dr. Schumacher why she didn’t review this with me the first time (I am 47, and this was the only 30K I had for treatment. I only had one opportunity with an egg donor.) She said, “ummm to be honest I normally do have this conversation with people .. it’s one of the first conversations we have when it comes down to selecting a donor, um I usually review all the donors and I have patients send them to me so I can go through them specifically, uumm I don’t remember specifically um the conversation that we had and it sounds like we didn’t have that conversation and so I apologize if it wasn’t um you know I mean usually we do have this conversation usually I’m very involved in the donor selection process, I’m not sure what happened um in your case.” In order to come up with that money, it will have to come out of my 401K. Take-Aways • DO NOT use an egg donor that is new and untested. With Shady Grove or any fertility center. Or you could end up in my situation. Choose an egg donor that has already been tested and ask what the results were. Know as many details as possible about the health of the eggs and embryos and living children from that donor. Let someone else play the lottery with a new donor. • Confirm with Finance and your doctor, your understanding of the contract and do it in writing. Make sure they reply back and confirm. • You are just a number with any center that you go to. It's up to you to make sure your doctor and your center are following an appropriate standard of care. • The profit margins on fertility treatment are significant. Do not accept a low standard of care. • Shady Grove is not any different than RMA or Main Line (Tangent – The most wonderful nurses in Dr. Gocial’s office.)
What's one piece of advice would you give a prospective patient of Brianna Schumacher at Shady Grove Fertility?
She will make you feel comfortable and explain everything in a way you will understand. She is very engaging and wants to get you excited about how amazing their treatment is and how easy everything will be in their hands. Unfortunately, to the detriment of the truth and reality. Then she will disappear.
During treatment, were you treated like a number or a human with Brianna Schumacher at Shady Grove Fertility?
Number: Credit card number. Bank number. Human: At times, but often with inappropriate excitement. It made everything worse. I had to ask Brianna to stop calling me until she had news of the PGS results. Dr. Schumacher reached out personally via phone call/email only at the end of the donor egg retrieval process with inappropriate excitement over what we both knew was a poor result. 9 eggs retrieved, only 3-4 were mature. I felt she was trying to gloss over that it was a very poor result, thinking I might not know it was that bad. This is a poor result for a 25 year old egg donor. Her excitement over 2 embryos that resulted was also inappropriate. Only when those embryos were found to be abnormal did she approach the situation with the appropriate gravity. At that point, she apologized for not following her standard protocol in advising me to select a donor that had already been used by Shady Grove and that they knew would have good results. She did not know why she had failed to advise me since she said that was her standard protocol with patients.
Describe the protocols Brianna Schumacher used in your cycles at Shady Grove Fertility and their degree of success.
We didn’t get that far since the 1:1 egg donor match from Shady Grove was unable to produce any healthy eggs or embryos.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Abbie)
Everyone was nice. But also gave incomplete information. And short email responses. I always felt that they had too many patients on their plate. I never had a clear understanding of what each person was responsible for and who to contact about what.
Describe your experience with Shady Grove Fertility.
I had a very poor experience with Shady Grove. It started well but did not end well. It’s an assembly line, and they have more people on it than they can properly serve. They are so used to success that they are not giving their patients accurate or complete information or making sure that every step of the process is reviewed, discussed, and properly handled. I was very disappointed in the standard of care – they are supposed to be the best. Everyone was very flip about the whole process as well. Very little information … just give me your money. They are on it about collecting money, less so regarding delivering the service, you're paying for. When I asked about what I should purchase regarding a sperm donor, the response was, "Just one, the cheapest!" Now that the egg donor cycle failed, I have to start all over again, selecting a sperm donor. The one I found after weeks of researching was no longer available. When I received the devastating results of the PGT-A testing, the email was signed, "Have a great day!" Maybe now that COVID has slowed things down for everyone, Shady Grove will have the number of patients that they can adequately handle and deliver the standard of care that they are known for. It's easy for fertility centers to get caught up in the profit margins available to them and move cattle through. But as patients, we want to stay away from these.
Describe the costs associated with your care under Brianna Schumacher at Shady Grove Fertility.
21K for a 1:1 egg donor retrieval, 5K PGTA testing. 5K for storage, surgery and sperm.
Describe Brianna Schumacher's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Schumacher will not transfer more than 1 embryo at a time to my knowledge. Regardless of patient request.
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
- Inaccurate information from the financial department regarding important specifics of their egg donor programs. - 2 week delay in knowing the results of PGT-A testing and that there were no healthy embryos. - Failure of my doctor to give me her standard practice care in selecting an egg donor. - Flippant and inappropriate responses to situations as things went wrong.
0
Doctor
Brianna Schumacher
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
3
4
Age 34
1 Fertility Medications
Unexplained
European
Income $50K - $99K
Professor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
As unexplained infertility patients [of Dr. Swelstad], it was really a bummer that we didn't find any answers or did any extra tests to have a more accurate diagnosis. Although I really appreciated that we went into the IUI cycle in full immersion, trying everything from the beginning. I wish there was more interaction with him, also if it was just via email...There weren't extra tests done, just standard...when they realized I had too many mature follicles. The dr who saw the result (no Swelstad), called me and explain that there was a high risk of multiple pregnancy, so it was protocol to stop the cycle. If we decided to go ahead and have timed intercourse (IUI was out of the pics at this point), we should have consider the possibility of selective reduction in the future. We agree that that wasn't a problem and went ahead. We are now in the 2 weeks wait
I forgot my insurance card, but I had the app with all the important numbers. The clinic [Shady Grove Fertility] is not really digitalized, so couldn't just insert my patient numb, they had to make a paper copy of my card. In 2019 seemed weird. Financial person didn't contact us, but waited for us to contact him. I would have like to have somebody to talk to us right away...Nursing staff was nice and always understanding, also when I was crying really hard, due to my hormone imbalance.
How was your experience with Brad Swelstad at Shady Grove Fertility?
As unexplained infertility patients, it was really a bummer that we didn't find any answers or did any extra tests to have a more accurate diagnosis. Although I really appreciated that we went into the IUI cycle in full immersion, trying everything from the beginning. I wish there was more interaction with him, also if it was just via email
What's one piece of advice would you give a prospective patient of Brad Swelstad at Shady Grove Fertility?
expect no special treatment
During treatment, were you treated like a number or a human with Brad Swelstad at Shady Grove Fertility?
There weren't extra tests done, just standard.
Describe the protocols Brad Swelstad used in your cycles at Shady Grove Fertility and their degree of success.
we did day 3 to 7 of letrozole since I already tried clomid with my OBG with no success. It follow with Gonal f on day 7 and 9 and then we went in for blood work at day 11, when they realized I had too many mature follicles. The dr who saw the result (no Swelstad), called me and explain that there was a high risk of multiple pregnancy, so it was protocol to stop the cycle. If we decided to go ahead and have timed intercourse (IUI was out of the pics at this point), we should have consider the possibility of selective reduction in the future. We agree that that wasn't a problem and went ahead. We are now in the 2 weeks wait
Describe your experience with the nursing staff at Shady Grove Fertility.
Nursing staff was nice and always understanding, also when I was crying really hard, due to my hormone imbalance.
Describe your experience with Shady Grove Fertility.
Staff at the front desk wasn't extremely friendly. It didn't bother me too much, but it did bother my husband. I forgot my insurance card, but I had the app with all the important numbers. The clinic is not really digitalized, so couldn't just insert my patient numb, they had to make a paper copy of my card. In 2019 seemed weird. Financial person didn't contact us, but waited for us to contact him. I would have like to have somebody to talk to us right away. But it's all ok
Describe the costs associated with your care under Brad Swelstad at Shady Grove Fertility.
we didn't pay for the first appointment, only for the meds (around $300 +/-), second ultrasound and blood work ($150 +/-)
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
once they told us that the drugs were being ordered, I called my pharmacy, but they couldn't verify the doctor name. So it took an extra day before I could pick up the meds
3
Doctor
Brad Swelstad
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
2
0
Age 34 - 35
2 IUI
Unexplained
Other
Income $200K - $499K
Business Executive
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Lorna Timmreck] didn't seem to care about us as patients and was always very rushed. Her responses were passive at every meeting, which was only two or three times during my 3 attempts at Timed Intercourse...Dr. Timmerick was very passive and seemed more like she was going through a routine and reading off cue cards than actually listening, providing answers, and caring about me as a person.
My nurse [at Shady Grove Fertility] was a mess; she was my main contact at Shady Grove and never had any clue who I was, my history, or what treatment I was doing...they were to schedule weekend testing for me at Rockville but Rockville had no information on me having been scheduled when I arrived...The clinic staff in Columbia never had any clue who I was, my history, or what treatment I was doing. They actually sent me lab results from another patient with a similar name and were moving forward with treatment based on those results until I noticed it and had it corrected. I had a few experiences for testing at Rockville and Towson locations and they seemed better but would be too far a distance for me to go there regularly.
How was your experience with Lorna Timmreck at Shady Grove Fertility?
Dr. Timmerick didn't seem to care about us as patients and was always very rushed. Her responses were passive at every meeting, which was only two or three times during my 3 attempts at Timed Intercourse.
During treatment, were you treated like a number or a human with Lorna Timmreck at Shady Grove Fertility?
Dr. Timmerick was very passive and seemed more like she was going through a routine and reading off cue cards than actually listening, providing answers, and caring about me as a person.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim)
My nurse was a mess; she was my main contact at Shady Grove and never had any clue who I was, my history, or what treatment I was doing.
Describe your experience with Shady Grove Fertility.
The clinic staff in Columbia never had any clue who I was, my history, or what treatment I was doing. They actually sent me lab results from another patient with a similar name and were moving forward with treatment based on those results until I noticed it and had it corrected. I had a few experiences for testing at Rockville and Towson locations and they seemed better but would be too far a distance for me to go there regularly.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
Again, they tried to schedule treatments for me based on lab results they uploaded for me, which I noticed were for another patient and were just erroneously uploaded to my chart. There were two instances where my medications weren't called in; they claimed it was the pharmacy's error but I work with the same pharmacy with a different clinic now and have no issues so am inclined to believe it was their problem. There was also an instance where they were to schedule weekend testing for me at Rockville but Rockville had no information on me having been scheduled when I arrived.
2
Doctor
Lorna Timmreck
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, 20 Eggs Frozen
6
6
Age 39
3 Egg Freezing
European
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I couldn't get a straight answer from her [Dr. Barbara Osborn] about nutrition/supplements to before/during egg freezing. Overall I sometimes felt like I was talking to a customer service or sales rep instead of a doctor - she just was unable to be personable...bedside manner isn't great, but it's not the worst I've ever seen...Doctor expected ~13 eggs per cycle, of which ~9 would be mature. First cycle was way less successful than expected, so they used the same protocol but increased the dosage significantly.
There were some issues with communication [at Shady Grove Fertility], and one very serious error where Rachel had a trainee nurse call me, and she gave me the wrong instructions for medication changes that night. Luckily I had to contact Rachel for something else that day and I was able to catch the error, but if I hadn't, I likely would have lost that entire cycle...$12,500 for an egg freezing cycle: 20 mature eggs or 4 cycles, whichever came first. For 3 cycle, I paid the pharmacy ~$15K. SGF also tried to bill me for blood tests and a consultation with the doctor in between cycles. I was nickel and dimed.
How was your experience with Barbara Osborn at Shady Grove Fertility?
Dr. Osborne's bedside manner isn't great, but it's not the worst I've ever seen. Fertility clinics seem to be extremely nervous about getting a patient's hopes up, which means they are so neutral that they veer into actually withholding information, and being obtuse. I found Dr. Osborne to be this way. For example, I couldn't get a straight answer from her about nutrition/supplements to before/during egg freezing. Overall I sometimes felt like I was talking to a customer service or sales rep instead of a doctor - she just was unable to be personable.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Come prepared with all your questions, and don't be afraid to press further if you don't get a full answer to a question, or one that you understand.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
Shady Grove as a whole is too large and the way they are set up means less personalized care. Communication should have been better, and errors on the part of the nursing staff would have been less likely with a smaller practice. The financial department has no idea what they are doing and I spend several thousand more than I needed to due to their lack of attention and individual care. SGF is a for-profit business and it shows.
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
Age: 38, AFC: 18, AMH: 1.58. Doctor expected ~13 eggs per cycle, of which ~9 would be mature. First cycle was way less successful than expected, so they used the same protocol but increased the dosage significantly. Then 3rd cycle they used a different protocol. First 2 cycles: birth control, then antagonist protocol (Gonal-F, Menopur, Cetrotide, Leuprolide trigger). 3rd cycle, no birth control, estrogen priming instead, then same antagonist protocol, except HCG instead of Leuprolide trigger. 1st cycle: 5 eggs retrieved, 3 mature 2nd cycle: 12 eggs retrieved, 8 mature 3rd cycle: 14 eggs retrieved, 9 mature
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rachel Lab)
Overall my nurses were good. I was however disappointed when my primary nurse was promoted to another location and I was abruptly switched to a new nurse with no transition period or explanation beyond, "you're transitioning to a new nurse today." There were some issues with communication, and one very serious error where Rachel had a trainee nurse call me, and she gave me the wrong instructions for medication changes that night. Luckily I had to contact Rachel for something else that day and I was able to catch the error, but if I hadn't, I likely would have lost that entire cycle. I was shocked at how dismissive and non-apologetic Rachel was about the error.
Describe your experience with Shady Grove Fertility.
The clinic is waaaaaay too big, and people are treated like a number. Read your contract VERY carefully and make sure you understand exactly what is and is not covered. If they ask you to do an additional test or appointment, make sure you check to see if it is included, otherwise you will be stuck with an extra bill. The financial department is also a complete mess. They couldn't have cared less about my questions and they were unresponsive, and sullen on the phone. They didn't do a good job of figuring out my insurance coverage, and I had to make a number of additional calls to my insurer to make sure everything was correct. They also advised me to not bother to check the prices of medications with other pharmacies, since they had a deal with a specific pharmacy. After I had already bought the drugs, I talked to other SGF women who had found drugs from lots of different pharmacies for cheaper. My nurse also did a terrible job of helping me to order the exact right amount of medications for my last cycle, which means I have unusable drugs in my fridge now. They let you donate them back to the clinic, but you can't return them, which is ridiculous. I felt really manipulated and take advantage of by the end of my care at SGF. The care I received from monitoring nurses and retrieval staff was excellent, however.
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
$12,500 for an egg freezing cycle: 20 mature eggs or 4 cycles, whichever came first. For 3 cycle, I paid the pharmacy ~$15K. SGF also tried to bill me for blood tests and a consultation with the doctor in between cycles. I was nickel and dimed.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Barbara Osborn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Sibley
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
7
3
Age 37 - 38
2 IUI
Diminished Ovarian Reserve
Male Factor
Other
Income $100K - $199K
Doctor
2nd of 3 Docs
Neutral
Doesn't Recommend
Unsuccessful
I felt like the relationship with her [Dr. Erika Johnson-MacAnanny] was just not off to a good start. After months of labs and testing, she agreed to help us, but at that point I decided to take a more holistic approach. Yet still, she was always reminding me that the damage is already done and that my biological clock has stopped ticking...stated no amount of drugs could stimulate my ovaries. But we were so ready to finally take that leap of faith with IVF, only to then be told we should strongly consider donor eggs, and that I did not qualify for the shared risk program because my labs are unfavorable (I previously qualified with my first doctor, who has since merged with Dr. Johnston's group, Shady Grove Fertility). All I wanted was a chance, but clearly I was gonna throw
They [Shady Grove Fertility- RIchmond] have a brand new facility, which is always nice. I wish they offered more adjunctive treatments like acupuncture...in their Richmond office. Appointments usually start within 15 minutes, so wait times are generally short....In the end, because we were disqualified from the shared risk program, our saved funds could only cover two cycles at Dr. Johnston's clinic. We decided to move forward with a different clinic for treatment.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility?
At first glance, Dr. Johnston is very intelligent and knows her stuff. However, when a doctor tells you any alternative treatments you're doing is not going to help, or it's as if a cancer patient is choosing herbs over chemotherapy when you take charge of your own fertility, they're belittling you as a patient and a person, as if to say it is poor judgement on my part. I think if she had chosen to be more empathetic and compassionate with her words, we might have continued our work together.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility?
If you do not feel supported in your journey and you're given limited options, do yourself a favor and find a new doctor.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility?
From the initial consultation we had with shady grove, we were already set up for failure because the statistics were so against us, given that I have DOR and my husband has male factor infertility, and Dr. Johnston stated no amount of drugs could stimulate my ovaries. But we were so ready to finally take that leap of faith with IVF, only to then be told we should strongly consider donor eggs, and that I did not qualify for the shared risk program because my labs are unfavorable (I previously qualified with my first doctor, who has since merged with Dr. Johnston's group, Shady Grove Fertility). All I wanted was a chance, but clearly I was gonna throw off their success rate. I felt like the relationship with her was just not off to a good start. After months of labs and testing, she agreed to help us, but at that point I decided to take a more holistic approach. Yet still, she was always reminding me that the damage is already done and that my biological clock has stopped ticking. I never felt hopeful about proceeding with IVF at their clinic and made a decision to move on elsewhere.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility and their degree of success.
In the end, because we were disqualified from the shared risk program, our saved funds could only cover two cycles at Dr. Johnston's clinic. We decided to move forward with a different clinic for treatment.
Describe your experience with the nursing staff at Shady Grove Fertility.
front desk and clinical staff were always courteous and had a tendency to follow up frequently, keeping me updated with my lab results and next steps.
Describe your experience with Shady Grove Fertility.
They have a brand new facility, which is always nice. I wish they offered more adjunctive treatments like acupuncture her in their Richmond office. Appointments usually start within 15 minutes, so wait times are generally short.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility.
12,000 per IVF cycle, not including meds, PGS, ICSI, cryo-preservation, OR multi-cycle discount for 18,500 (2 cycles) were what I qualified for, unless I agreed to donor egg IVF and I would have qualified for their shared risk program.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility.
AMH was not drawn with my initial baseline labs, and then there was a long delay as I had to wait to get it with other upcoming labs. not a big deal overall, since I was not on any specific treatment protocol.
7
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Adaptability
3
Clinic
Shady Grove Fertility
Richmond
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
0
0
Age 32 - 33
1 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Before my IUI, My primary doctor found that my thyroid was WAY off (hypothyroid) and Dr Khan , knowing this, still followed through with the IUI that I paid for out of pocket. *I* then had to ask him after I learned that it failed, if my thyroid could have caused the IUI to fail, he said I was correct my thyroid wasn’t optimal for fertility and to go and seek an Endocrinologist...he was quick to wave off newer studies I’ve found. I let him because he’s the doctor, not me. My test came back with high FSH and possible clotting disorder. Otherwise “unexplained infertility”. I asked if I should take baby aspirin, “it’s not part of our protocol” I pushed back “will it hurt if I take baby aspirin.
Everyone [at Shady Grove Fertility] responds to emails very quickly. Everyone is very kind and welcoming. I never had any issue with communication or treatment from nurses. Phone calls aren’t the best, they prefer email...My IUI was not covered my insurance, $1,800 for IUI...This clinic is run very smoothly and timely. The clinic is very clean and accommodating for my family. (I have a 3 year old son who had to be snuck in a few times). The staff is friendly. They have weekend hours at different locations that isn’t too far away from where we live. I just don’t appreciate how I was treated as a number by the doctor.
How was your experience with Naveed Khan at Shady Grove Fertility?
I am all around disappointed. Honestly, from the start I was a little put off by feeling like a number. It’s the closest clinic to my house, so, I stayed when I shouldn’t have. Dr, Khan did take the time to hear me out most of the time when we had a meeting. But, he was quick to wave off newer studies I’ve found. I let him because he’s the doctor, not me. My test came back with high FSH and possible clotting disorder. Otherwise “unexplained infertility”. I asked if I should take baby aspirin, “it’s not part of our protocol” I pushed back “will it hurt if I take baby aspirin. Since it could help prevent another miscarriage?” “no it won’t hurt anything”. Alrighty fighting for clarity and treatment as an individual and it was only the beginning. One medicated timed intercourse failed. Then I set up for an IUI, our insurance doesn’t cover it, in Northern VA fertility treatment is very pricey. I then went to my primary doctor who ran regular tests and found my thyroid was off (hypothyroid). A few days before IUI I told my clinic about my thyroid levels they “‘made note of it”. Went ahead with the IUI. It failed. I then discovered that my levels were way off for fertility and could be a reason for infertility and early miscarriage. When I brought this up to doctor Khan he said “yes. Your thyroid is not optimal for fertility. If you’d like, go and see an Endocrinologist”. That was the last contact I had with this clinic. I won’t be returning. They took my money and instead of holding off on the IUI that was perhaps destined for failure from the start and waited for my thyroid levels to regulate, they did the IUI. And I had to figure out for myself that my thyroid being off needed to be taken seriously. So frustrating and disheartening. You must be your own advocate. Ask questions. Do your own research!
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Do your own research. Be your own advocate. Ask all of the questions. Be persistent. Also, don’t be afraid to go somewhere for a second opinion.
During treatment, were you treated like a number or a human with Naveed Khan at Shady Grove Fertility?
Being diagnosed unexplained and then forced to follow their “protocol” for Medicated timed intercourse. First, they found my tests showed clotting disorder and told me taking baby aspirin wasn’t part of their protocol. Before my IUI, My primary doctor found that my thyroid was WAY off (hypothyroid) and Dr Khan , knowing this, still followed through with the IUI that I paid for out of pocket. *I* then had to ask him after I learned that it failed, if my thyroid could have caused the IUI to fail, he said I was correct my thyroid wasn’t optimal for fertility and to go and seek an Endocrinologist. That was the last contact I had with this clinic. Very disappointing and frustrating. I felt they just took my money without any thought as to what could actually be going on with ME, the patient.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
From my understanding for timed intercourse and IUI - its all the same. I did not do any IVF rounds or egg retrieval’s. For T.I and IUI - take clomid or letrozole starting day 3 of your cycle. Then around day 12 you go into the office for blood work and ultrasound to count follicles to see if you’re ready to take the trigger shot (ovadril). Trigger shot and two days later go in for the IUI. Then follow up with progesterone suppositories until negative blood test. Continue them if positive. My lining was thin during my T.I. and I had to take estrogen suppositories until negative pregnancy test.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tracey)
Everyone responds to emails very quickly. Everyone is very kind and welcoming. I never had any issue with communication or treatment from nurses. Phone calls aren’t the best, they prefer email.
Describe your experience with Shady Grove Fertility.
This clinic is run very smoothly and timely. The clinic is very clean and accommodating for my family. (I have a 3 year old son who had to be snuck in a few times). The staff is friendly. They have weekend hours at different locations that isn’t too far away from where we live. I just don’t appreciate how I was treated as a number by the doctor.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
My insurance covered the medication for timed intercourse. That price was under 70$ for the clomid, ovadril, and progesterone. My IUI was not covered my insurance, $1,800 for IUI then $175 for medications.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We didn’t do this.
0
Doctor
Naveed Khan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Leesburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
2
4
Age 35 - 36
3 IUI
Black or African-American
Income $50K - $99K
Consultant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
he [Dr. Sagoskin] is very blunt. So if you need that compassion, you will not get it from him...I did a 2 and 3rd cycle of non-medicated IUIs. Both failed and the of course the next treatment option recommended is IVF. Instead of trying to figure out what our issue is or at least taking the time to rule out issues, IVF is suggested. I just think it would be wise to attempt to find our issue so the IVF has a chance of being successful. I realize someone couples have unexplained fertility, but that means due diligence was given to find a diagnosis. I’m so confused how they would continue treatment on me not ever attempting to see if they can find my issue.
The clinic [Shady Grove Fertility-Rockville] for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office...It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
I had one office visit with Dr. S and one telephone visit. Each time, it ended with me in tears. It was mostly because of his lack of compassion...if you need that from your fertility doctor, you will not get that from him. My husband was ok with his bluntness and lack of bedside manner, but it just elevated my already sensitive feelings. He made me feel worse than what I was already feeling due to my problems with infertility. He is also quick to jump to IVF which was also a problem for me. He never gave me a diagnosis which also troubled me since he was so quick to “prescribe” IVF. I can’t say it was anything I liked about him because I only had 2 visits with him. And those 2 visits were not pleasant. Nurses and other doctors completed my IUIs and I’m only allowed to communicate with him through his nurse. The nurses are not much better and blow off my questions I asked about non-invasive treatment options.
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Don’t look for compassion...he is very blunt. So if you need that compassion, you will not get it from him.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
It was just like I was another number at this clinic and with this doctor. My individual case was not taken into consideration or seriously. My voice and concerns were not heard. When I asked questions or voiced my concerns, I was ignored.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Dr. S ordered the “regular” initial treatments for us. Without having a diagnosis for our infertility. He suggested 3 rounds of IUI with Clomid. After the 1 failed IUI with Clomid, when I went for the 2nd IUI, I had developed cysts (detectable via ultrasound). He then advised I skip that cycle and try another IUI cycle the following month. Since I don’t have any fertility diagnosis, I didn’t want to keep taking Clomid since my body was not reacting positively to it, so I asked him if I could do an non-medicated IUI. He complied and I did a 2 and 3rd cycle of non-medicated IUIs. Both failed and the of course the next treatment option recommended is IVF. Instead of trying to figure out what our issue is or at least taking the time to rule out issues, IVF is suggested. I just think it would be wise to attempt to find our issue so the IVF has a chance of being successful. I realize someone couples have unexplained fertility, but that means due diligence was given to find a diagnosis. I’m so confused how they would continue treatment on me not ever attempting to see if they can find my issue.
Describe your experience with your nurse at Shady Grove Fertility.
The first nurse I had was very good (Helanie). However, she left the location and after she was left, the nurse I got was random. Once Helanie left, the nursing experience went down. The replacement did not take time to know my situation or where I was in the process.
Describe your experience with Shady Grove Fertility.
The clinic for the most part is ok. It’s clean, they have convenient appointment availability, and you are in an out. I would say it feels kind of like an assembly line with ladies lining up back to back. It’s not a warm feeling and the vibe feeling more like a commercial business than a doctors office.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
My insurance paid 50% and I would have to pay the other 50% at the end of each visit.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Shady Grove Fertility.
The one problem I had when I was a new patient is that they hadn’t called in my prescriptions. It wasn’t a huge deal but I did have to wait at the pharmacy for quite some time to get it worked out.
2
Doctor
Arthur Sagoskin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
6
Age 29 - 30
1 IVF
Donor Sperm
Male Factor
European
Native American
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Bromer is kind, gentle and positive. He doesn't provide false hope but is genuine and truly works hard to help get the best outcome for each family. ... We have been thankful for his straight forward and thorough professional oppinions. He tends to encourage couple's to slow down for optimal outcome rather than rushing to treatments that haven't been fully thought through.
There's was 1-2 times when SA results were concluded and we waited over a week to hear from a nurse. ... They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG [Shady Grove] office ... Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls.
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer quickly and easily established a rapport with my husband and I! He has a happy and genuine personality that keeps the mood positive during a very emotional time. We have been thankful for his straight forward and thorough professional oppinions. He tends to encourage couple's to slow down for optimal outcome rather than rushing to treatments that haven't been fully thought through. We love Dr. Bromer!
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Take his word and trust him because he truly wants to see you and your spouse become parents it just may take time to come up with the best plan for you and your family!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is kind, gentle and positive. He doesn't provide false hope but is genuine and truly works hard to help get the best outcome for each family.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We were referred to Dr. Shin (urologist) to further asses male factor complications. We worked thoroughly with Dr. Shin for almost 8 months . Dr. Bromer continued to keep up on our file and check in. We are about to begin IVF after egg retrieval and a male microdissection due to azoospermia, with donor sperm as a backup to insure IVF is completed. Dr. Bromer and Dr. Shin have worked phenomenally together and with us!
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer initially; Jamie Dean for IVF)
Jamie Dean- very thorough and quick to respond to patient portal emails and phone calls. She was available to answer my many questions and super helpful in a crunched timeline.
Describe your experience with Shady Grove Fertility.
The process of fertility treatments can be super overwhelming. There's so much information provided but SG wants you to leave understanding it all. They provide verbal and written instructions with the option to call at any time. They also provide video resources for additional support. The only challenge for us was have to drive out of town so frequently due to limited services provided at the Hagerstown SG office which made things complicated with work and time off. I'd love to see more opportunities available in the Hagerstown office.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
$1900 for shared risk program, $8,500 microdissection, $1200 varicocele repair, $120 clomid, $3,000 genetic testing for me and my spouse, $1000 for donor sperm, this doesn't include thousands for copays for consultations, follow-ups and blood work.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
There's was 1-2 times when SA results were concluded and we waited over a week to hear from a nurse. Once I was able to reach them they were very apologetic and passionate.
10
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Hagerstown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
2
2
Age 40
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Katz seemed compassionate but also seemed over focused on the donor egg option. We felt he treated us only because we wanted to be treated and that he did so with a very pessimistic viewpoint. He didn't seem to want to spend time understanding our unique situation and adapting the treatment protocol accordingly...He would only transfer one embryo at a time.
It [Shady Grove Fertility clinic] seemed like the cheapest option out there and it certainly is set up to draw people in with webinars and fancy marketing materials. The office was very modern and nice. We just felt like a number in a large machine and that it lacked personalization and empathy...My assigned nurses (I had two as there was turn-over while I was there) were nice. They answered my questions.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
Dr. Katz seemed compassionate but also seemed over focused on the donor egg option. We felt he treated us only because we wanted to be treated and that he did so with a very pessimistic viewpoint. He didn't seem to want to spend time understanding our unique situation and adapting the treatment protocol accordingly. He seemed to rush from our first treatment into the second and the second option was just larger doses of the hormones rather than trying a different approach. Needless-to-say, we had to cancel the second cycle because my body didn't respond to the hormones.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
Do a lot of research ahead of time so you can be your own advocate. Know that his clinic does not adapt or try a lot of new protocols so if the ones they use don't work for you, you most likely will need to go somewhere else.
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
The doctors and staff are nice, but it is clear that they are treating a large volume of patients. It felt like we were moved through their office as if we were on a conveyor belt. We felt like it was rather impersonal and inflexible.
Describe the protocols Eugene Katz (retired) used in your cycles at Shady Grove Fertility and their degree of success.
My protocol started with birthcontrol (Nuvaring) for about 20 days, then we went on lupron for 10 days, followed by menapur (350) and follistim (250). After testing, he increased the follistim. The rationale was to stop the body, and then to try and ramp up egg production so that we could retrieve as many as possible. I only retrieved 5 eggs, 3 fertilized, and none made it beyond day 3.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina and Beth )
My assigned nurses (I had two as there was turn-over while I was there) were nice. They answered my questions. I was rather upset when the turnover happened as I had become dependent on the first nurse and in the midst of all the stress of a cycle, it was hard to adjust to a new one. At times they were hard to get a hold of. The nurses who did the sonograms and drew blood varied in how engaging they were (how much they explained what they were doing when they were doing it) or how well (or not) they took blood. Some of them left pretty large bruises.
Describe your experience with Shady Grove Fertility.
It seemed like the cheapest option out there and it certainly is set up to draw people in with webinars and fancy marketing materials. The office was very modern and nice. We just felt like a number in a large machine and that it lacked personalization and empathy.
Describe the costs associated with your care under Eugene Katz (retired) at Shady Grove Fertility.
Thankfully, we did have insurance coverage. However, even with it we paid $35 per visit, had a $200 initiation fee, and had to put down $1,200 before starting IVF. After one and a half cycles, we owed the clinic an additional $1,000. We had put down $3,500 to do genetic testing (which we never did). When we asked for it to be refunded, they said they had to wait until all of our bills were processed with our insurance company before they would release it. We still have not received it - making the total (with insurance) around $5,700 (so far - I do not know if we will receive more bills).
Describe Eugene Katz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He would only transfer one embryo at a time. He said multiples was too much of a risk.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
I had to remind them frequently of my allergies to antibiotics. We also had some issues with scheduling.
2
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
5
6
Age 37 - 38
1 IUI
1 IVF
Diminished Ovarian Reserve
Prefer not to answer
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Levens is soft spoken, but has a great bedside manner. He is not aggressive, so if you are looking for someone who will take a more proactive/aggressive approach, then he is not the doctor for you. He does explain things in great detail if you have any questions...Since his methods are very much cookie cutter and slow/methodical... He is good for someone young and just starting out in the process. If you are older, I would suggest seeing a different doctor.
Strength: At Shady Grove, everything is in one place, so you don't have to go to multiple locations for treatment. Appointments are relatively easy to get, and you can get your bloodwork and ultrasounds done early in the morning before work. Weakness: Shady Grove is just a body shop, and you are just a number there...The coordinator was great when you had her attention. However, getting in touch with her was not easy.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is soft spoken, but has a great bedside manner. He is not aggressive, so if you are looking for someone who will take a more proactive/aggressive approach, then he is not the doctor for you. He does explain things in great detail if you have any questions.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Since his methods are very much cookie cutter and slow/methodical... He is good for someone young and just starting out in the process. If you are older, I would suggest seeing a different doctor.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Cookie cutter treatment. It was incredibly difficult to talk to a person when you had questions.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
His approach is the typical cookie cutter approach from Shady Grove. Remember, you are just a number here.
Describe your experience with your nurse at Shady Grove Fertility.
The coordinator was great when you had her attention. However, getting in touch with her was not easy.
Describe your experience with Shady Grove Fertility.
Strength: At Shady Grove, everything is in one place, so you don't have to go to multiple locations for treatment. Appointments are relatively easy to get, and you can get your bloodwork and ultrasounds done early in the morning before work. Weakness: Shady Grove is just a body shop, and you are just a number there.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
IUI: $1,800; IUI with injectables: $2,400; IVF: $10,500; FET: $4,600
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He is focused on getting one healthy baby at a time.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
The only bad experience I had at Shady Grove was being able to get in touch with nursing staff. Results took a while to get; questions took time to answer; and if I wanted to make changes to my protocol, it was difficult to convince the doctor to proceed in a more aggressive or catered fashion.
5
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
1
6
Age 33
12 IUI
1 Embryo Freezing
IVF
Tubal Blockage
Unexplained
European
Latinx
Income $200K - $499K
Business Executive
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Nancy Durso is] given zero autonomy. If you don’t fit into their data mold, they don’t know what to do with you...She is the only doctor at the Fredericksburg location and the level of care shows that. Her nurses make up for it, but you won’t feel like a priority with her...Know what you want from a treatment cycle and be prepared to push for what you want. Ultimately she only decides the course of treatment and you’ll rarely if ever see her after that...Lowest dosage of all medications and we quickly had to shift to a higher dose over a weekend which led to a poor retrieval count.
Lowest dosage of all medications and we quickly had to shift to a higher dose over a weekend which led to a poor retrieval count [at Shady Grove Fertility]...Andrea [nurse] was fantastic and 100% the only reason we kept seeing Dr. Durso for so long. She is quick to respond, organized, and knows exactly what to say during stressful cycles...From what I understand, there is no option. They only allow eset [single transfer]...is a revolving door powered by data. You are a number. Because I am data driven this seemed fine at first, but when anything throws off their calculations they have no power to pivot or try anything that hasn’t had years of research behind it.
How was your experience with Nancy Durso at Shady Grove Fertility?
She is ready for retirement, you can tell she is tired and ready for a break. She is the only doctor at the Fredericksburg location and the level of care shows that. Her nurses make up for it, but you won’t feel like a priority with her.
What's one piece of advice would you give a prospective patient of Nancy Durso at Shady Grove Fertility?
Do your homework. Know what you want from a treatment cycle and be prepared to push for what you want. Ultimately she only decides the course of treatment and you’ll rarely if ever see her after that.
During treatment, were you treated like a number or a human with Nancy Durso at Shady Grove Fertility?
Shady grove doctors are given zero autonomy. If you don’t fit into their data mold, they don’t know what to do with you.
Describe the protocols Nancy Durso used in your cycles at Shady Grove Fertility and their degree of success.
Lowest dosage of all medications and we quickly had to shift to a higher dose over a weekend which led to a poor retrieval count.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Andrea)
Andrea was fantastic and 100% the only reason we kept seeing Dr. Durso for so long. She is quick to respond, organized, and knows exactly what to say during stressful cycles.
Describe your experience with Shady Grove Fertility.
Shady Grove is a revolving door powered by data. You are a number. Because I am data driven this seemed fine at first, but when anything throws off their calculations they have no power to pivot or try anything that hasn’t had years of research behind it.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Efficient. Check in, get a blood draw within minutes. There was usually a good 15min wait for the ultrasound but all in all you were there for maybe 30 minutes.
Describe the costs associated with your care under Nancy Durso at Shady Grove Fertility.
100% covered by insurance
Describe Nancy Durso's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
From what I understand, there is no option. They only allow eset
1
Doctor
Nancy Durso
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
2
Age 32
PCOS
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I could not have treatment [with Dr. Stephanie Beall] because I did not fall under their BMI limit...I was given hope, was told to go through testing only to find out DURING a transvaginal ultrasound that they would not perform an HSG because they ‘wouldn’t be able to see through the fat’. And that I would not even be able to discuss results of any of the testing unless I had the hsg...She was very dismissive during initial consultation and only discussed what we had questions about. Did not offer to explain or talk about options we did not bring up. Did mention that it would be best for me to lose weight. Did not tell me it would prevent treatment.
[Shady Grove Fertility has] Decent hours, clean office, good ultrasound techs. Won’t treat women over their arbitrary BMI limit. (Upper limit only, no lower limit) Fairly easy to get in contact with for scheduling appts...I did not find out until much later that it is a company policy that they do not treat overweight women (based solely on BMI). Not upfront with information...Care coordinator Alisha was caring and compassionate and made me feel welcome and cared for.
How was your experience with Stephanie Beall at Shady Grove Fertility?
She was fairly rude, dismissive, and seemingly uncaring. I did not find out until much later that it is a company policy that they do not treat overweight women (based solely on BMI). Not upfront with information.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Know that you are treated as a walking BMI, not a person.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
She was very dismissive during initial consultation and only discussed what we had questions about. Did not offer to explain or talk about options we did not bring up. Did mention that it would be best for me to lose weight. Did not tell me it would prevent treatment.
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
I could not have treatment because I did not fall under their BMI limit.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alisha)
Care coordinator Alisha was caring and compassionate and made me feel welcome and cared for.
Describe your experience with Shady Grove Fertility.
Decent hours, clean office, good ultrasound techs. Won’t treat women over their arbitrary BMI limit. (Upper limit only, no lower limit) Fairly easy to get in contact with for scheduling appts. Fairly continent location near 695.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
Pending
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
I was given hope, was told to go through testing only to find out DURING a transvaginal ultrasound that they would not perform an HSG because they ‘wouldn’t be able to see through the fat’. And that I would not even be able to discuss results of any of the testing unless I had the hsg.
0
Doctor
Stephanie Beall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
5
4
Age 32
6 IUI
Anovulation
Male Factor
PCOS
Other
Income $50K - $99K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Protocol with Dr. Ryan Martin] Literally only an IUI with clomid and ovidrel. Over and over. I was t allowed to change protocol even after asking after each failed IUI...He was very patient and kind. Described treatments. I felt like I was a human when he was in the room. When I needed care or to discuss things I felt dismissed at times. They also have BMI restrictions...Just didn’t want to change medications each negative beta. Other then that he was kind and explained everything. A little too nervous about having multiples so kept doing the same protocol. I think changing up protocol would of been nice. Maybe it would of worked. I felt listened to in the beginning but after the second IUI, I didn’t.
Things weren’t communicated [at Shady Grove Fertility- Warrington]. I lost out on another cycle due to billing being so messed up...They weren’t sent to insurance correctly and were being double billed. Lots of issues. And it takes hours to get ahold of someone at billing...Strengths are scheduling and a accommodations...My nurse and nurses were great!!! The staff were great at helping especially when you had to call after hours. There were times I felt dismissed but not usually by the after hours nurse. I felt rushed at times as well.
How was your experience with Ryan Martin at Shady Grove Fertility?
Very sweet and patient. Just didn’t want to change medications each negative beta. Other then that he was kind and explained everything. A little too nervous about having multiples so kept doing the same protocol. I think changing up protocol would of been nice. Maybe it would of worked. I felt listened to in the beginning but after the second IUI, I didn’t.
What's one piece of advice would you give a prospective patient of Ryan Martin at Shady Grove Fertility?
Go in with an open mind. Ask all of your questions up front. Especially with billing. They were horrible. Hidden fees or not explained charges. Make sure you let them know what YOUR plan is as well. Tell them what you expect up front. He does listen and understand. Just takes a bit.
During treatment, were you treated like a number or a human with Ryan Martin at Shady Grove Fertility?
He was very patient and kind. Described treatments. I felt like I was a human when he was in the room. When I needed care or to discuss things I felt dismissed at times. They also have BMI restrictions.
Describe the protocols Ryan Martin used in your cycles at Shady Grove Fertility and their degree of success.
Literally only an IUI with clomid and ovidrel. Over and over. I was t allowed to change protocol even after asking after each failed IUI.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Debbie)
My nurse and nurses were great!!! The staff were great at helping especially when you had to call after hours. There were times I felt dismissed but not usually by the after hours nurse. I felt rushed at times as well.
Describe your experience with Shady Grove Fertility.
Strengths are scheduling and a accommodations . Weakness is billing. Horrible. The absolute worst I’ve ever dealt with. I left due to billing. Always call them weekly to check on things. They suck. Follow up with them every week or you will be screwed.
Describe the costs associated with your care under Ryan Martin at Shady Grove Fertility.
Costs were horrible due to billing making mistakes. They weren’t sent to insurance correctly and were being double billed. Lots of issues. And it takes hours to get ahold of someone at billing.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Shady Grove Fertility.
It was mostly billing giving issues and cancelling in the start of a cycle. An appt was lost. Things weren’t communicated. I lost out on another cycle due to billing being so messed up.
5
Doctor
Ryan Martin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Shady Grove Fertility
Warrington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
3
3
Age 33
1 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Soon as she [Dr. Sandy Li] realized my husband had siblings with sickle cell she and her nurse sent repeatedly asked me to reconsider undergoing genetic testing. I declined initially due to the timing of the test. I am not a carrier and am not opposed to genetic testing. Even with a signed decline form, they asked 3-4 times for me to reconsider. Dr. Li herself called and asked me to reconsider taking the testing and that later on, I might not want to keep embryos that have the trait for sickle cell anemia. These delays brought us from October to December. Then they told me they won't start a cycle in December due to the lab undergoing quality assurance. I never heard from her or the nurse again. I reached out and requested a different team in February.
Advocate for yourself [at Shady Grove Fertility]...They had me repeat initial workup tests and then stalled my treatment when I declined genetic testing...Initial workup was 2000 for the testing and repeated tests. Mostly covered by insurance. They quoted me 10000 for IVF...A strength is that they have multiple locations in the DMV area. There are many doctors. Ideally, if one doctor is not a good fit you may switch to another doctor. Weaknesses are that they push hard for eSET, they treat you like a number, be prepared to ask them to explain their protocol.
How was your experience with Sandy Li at Shady Grove Fertility?
Strengths are that she makes herself available to her patients. Weaknesses is that she doesn't review charts appropriately and has patients repeat the same tests multiple times. She also allows her personal bias to cross ethical boundaries. She essentially delayed my treatment because I refused to approve genetic testing. I am African-American they screen for sickle cell anemia at birth. She heard my husband say he has a history of it on his side of the family and took it upon herself to tell me she wouldn't select an embryo with sickle cell trait or sickle cell anemia for transfer. This is beyond medical advice and crossed into telling a client what they should and shouldn't do with their own embryos. At this point imaginary embryos that have not possibility of developing sickle cell anemia. I essentially was discarded to the side because I didn't sign a consent form for genetic testing.
What's one piece of advice would you give a prospective patient of Sandy Li at Shady Grove Fertility?
Advocate for yourself.
During treatment, were you treated like a number or a human with Sandy Li at Shady Grove Fertility?
Dr. Li treated my like a sub-human. She had me repeat initial work-up testing 2 to 3 times and never approved of a treatment cycle. Soon as she realized my husband had siblings with sickle cell she and her nurse sent repeatedly asked me to reconsider undergoing genetic testing. I declined initially due to the timing of the test. I am not a carrier and am not opposed to genetic testing. Even with a signed decline form, they asked 3-4 times for me to reconsider. Dr. Li herself called and asked me to reconsider taking the testing and that later on, I might not want to keep embryos that have the trait for sickle cell anemia. These delays brought us from October to December. Then they told me they won't start a cycle in December due to the lab undergoing quality assurance. I never heard from her or the nurse again. I reached out and requested a different team in February.
Describe the protocols Sandy Li used in your cycles at Shady Grove Fertility and their degree of success.
Didn't make it this far. Dr. Li and her nurse gave me the runaround and then disappeared before the lab closed for quality assurance.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenny Wang)
Same as Dr. Li. They had me repeat initial workup tests and then stalled my treatment when I declined genetic testing.
Describe your experience with Shady Grove Fertility.
A strength is that they have multiple locations in the DMV area. There are many doctors. Ideally, if one doctor is not a good fit you may switch to another doctor. Weaknesses are that they push hard for eSET, they treat you like a number, be prepared to ask them to explain their protocol.
Describe the costs associated with your care under Sandy Li at Shady Grove Fertility.
Initial workup was 2000 for the testing and repeated tests. Mostly covered by insurance. They quoted me 10000 for IVF.
Describe Sandy Li's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Canceled a cycle due to clinic error
3
Doctor
Sandy Li
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, 4 Eggs Frozen
10
6
Age 33 - 36
1 Egg Freezing
Embryo Freezing
Unexplained
Other
Income $200K - $499K
Accountant
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Eric Levens] was great. I wish we spoke more. When we did speak he was kind, helpful and full of answers to my million questions. But we only spoke before the process started. After that it’s onlu been 2 phone calls where he gave me results...Egg retrieval with genetic testing due to my many miscarriages...As I sobbed in his office, he was kind and understanding. But in the past 4 months of this process, we only spoke to him maybe 3 times. I only saw him before we began the process
Its been a huge disaster [at Shady Grove Fertility-Fairfax]. It makes me reconsider recommending shady grove it’s been so bad. Even though The facilities, nurses, techs, and doctors are all great...I love chris. [nurse] She’s the best! Full of kindness and compassion. She’s awesome...The financial side is a total mess!!! They have done nothing right...The financial counselors are RUBBISH. Total shit show. Being over charged, not getting insurance claims right, messing up our info.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr levens was great. I wish we spoke more. When we did speak he was kind, helpful and full of answers to my million questions. But we only spoke before the process started. After that it’s onlu been 2 phone calls where he gave me results
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
As I sobbed in his office, he was kind and understanding. But in the past 4 months of this process, we only spoke to him maybe 3 times. I only saw him before we began the process
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Egg retrieval with genetic testing due to my many miscarriages
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Chris Lewis )
I love chris. She’s the best! Full of kindness and compassion. She’s awesome
Describe your experience with Shady Grove Fertility.
The financial counselors are RUBBISH. Total shit show. Being over charged, not getting insurance claims right, messing up our info. Its been a huge disaster. It makes me reconsider recommending shady grove it’s been so bad. Even though The facilities, nurses, techs, and doctors are all great.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Thumbs up.easy In and out.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
$6-$8k with insurance and genetic testing covered by participating with a study
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
The financial side is a total mess!!! They have done nothing right.
10
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unsuccessful
7
5
Age 31
1 IUI
Unexplained
South Asian
Income $50K - $99K
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
I want the IUI procedure to be done by Dr.Browne.. she takes interest in doing the right way! My first 2 IUI’s were performed by a nurse in Fairfax hospital as my dates were on a weekend. The nurse did not care as much as Dr. Browne did. Dr. Browne was very specific to get it right. I could literally see the compassion between a nurse practitioner and Dr. Browne. I feel all my pain has gone waste for my 1st 2 IUI’s.
Nurse practitioner [at Shady Grove] is not doing a good job. I prefer IUI procedure to be done by Dr and not a nurse. I could see the difference how Dr performed the IUI. Nurse practitioner doesn’t do it well. I go through so much pain and at the end.. IUI is performed by Nurse. Dr. Was so keen on doing it right, my Dr. took time until she felt she’s doing it right. Nurse practitioner was just doing it for the sake of her job.
How was your experience with Paulette Browne at Shady Grove Fertility?
I want the IUI procedure to be done by Dr.Browne.. she takes interest in doing the right way! My first 2 IUI’s were performed by a nurse in Fairfax hospital as my dates were on a weekend. The nurse did not care as much as Dr. Browne did. Dr. Browne was very specific to get it right. I could literally see the compassion between a nurse practitioner and Dr. Browne. I feel all my pain has gone waste for my 1st 2 IUI’s.
What's one piece of advice would you give a prospective patient of Paulette Browne at Shady Grove Fertility?
I want IUI procedure to be performed by Dr.Browne. She’s very particular and makes sure she’s doing it right. I couldn’t see the same thing in the nurse practitioner. The nurse did iui in &lt;5 mins.. Dr. Browne was so specific while doing the procedure.
During treatment, were you treated like a number or a human with Paulette Browne at Shady Grove Fertility?
She’s good
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: I don’t remember but she wasn’t any good)
Marci
Describe your experience with Shady Grove Fertility.
Nurse practitioner is not doing a good job. I prefer IUI procedure to be done by Dr and not a nurse. I could see the difference how Dr performed the IUI. Nurse practitioner doesn’t do it well. I go through so much pain and at the end.. IUI is performed by Nurse. Dr. Was so keen on doing it right, my Dr. took time until she felt she’s doing it right. Nurse practitioner was just doing it for the sake of her job.
Describe the costs associated with your care under Paulette Browne at Shady Grove Fertility.
1200$
7
Doctor
Paulette Browne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
0
Age 40
7 IUI
2 IVF
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
European
Black or African-American
Native American
Income $50K - $99K
1st of 2 Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Katz has an awkward bedside manner, joking around inappropriately and just saying uncomfortable things sometimes. We would sometimes have a list of questions and he would just tell us to ask the nurses. At our very first visit he asked why we were even trying to use my eggs (I was age 38 at the time). We felt like he never really wanted to give us a chance with them and wasn't invested in the outcome.... When I asked about trying HGH and maybe testing for some other things, Dr Katz got offended and refused.
I could never get through to schedule monitoring appointments, so I started just showing up the mornings I was supposed to go and being prepared to wait....Once I waited 2.5 hours....we didn't have a lot of trust in the clinic [Shady Grove - Towson]. I'd say you need to be a strong advocate for yourself if you're going to go there....Elayne is also kind of blunt, not very warm. I felt like she was overworked. She'd respond by email but sometimes it would take a couple days.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
Dr. Katz has an awkward bedside manner, joking around inappropriately and just saying uncomfortable things sometimes. We would sometimes have a list of questions and he would just tell us to ask the nurses. At our very first visit he asked why we were even trying to use my eggs (I was age 38 at the time). We felt like he never really wanted to give us a chance with them and wasn't invested in the outcome.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
I honestly wouldn't go to him unless you're just starting out with fertility treatments and are willing to try a bit without much on the line. If you've already been trying for some time, I'd go to somebody more compassionate and invested.
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
It felt like SG has one protocol that you get and they will not veer off from it regardless of your specific health history. They were going to continue me with the same protocol just higher dosages even though my eggs grew at different rates. When I asked about trying HGH and maybe testing for some other things, Dr Katz got offended and refused.
Describe the protocols Eugene Katz (retired) used in your cycles at Shady Grove Fertility and their degree of success.
BCP for 3 weeks, Gonal F 200mg, Menopur 75-100 mg, Cetrotide at the end, IM trigger shot in the butt. Had 3 fertilized eggs at day 3, only 2 at day 5. We waited til day but neither was a blastocyst so they were discarded and there was no transfer.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elayne Kochis)
Elayne is also kind of blunt, not very warm. I felt like she was overworked. She'd respond by email but sometimes it would take a couple days. If she was off, I had no idea how to get through to somebody. Overall the clinic seemed disorganized. There were 2 nurses who take blood that I really liked and looked forward to seeing.
Describe your experience with Shady Grove Fertility.
We thought SG had a good reputation and thought we'd be in good hands. Very quickly on, we realized it wasn't true for us and we didn't have a lot of trust in the clinic. I'd say you need to be a strong advocate for yourself if you're going to go there.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Once I waited 2.5 hours.
Describe the costs associated with your care under Eugene Katz (retired) at Shady Grove Fertility.
Insurance covered most
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
I could never get through to schedule monitoring appointments, so I started just showing up the mornings I was supposed to go and being prepared to wait. They were in charge of monitoring for my new clinic and were supposed to send daily results to the new clinic. Once they sent them 3 days late despite multiple calls and emails form the clinic, meaning my doctor had no idea what to base the treatment plan on for those days.
0
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
5
2
Age 39 - 40
3 IUI
Donor Sperm
Uterine Fibroids
European
Ashkenazi Jewish
Income $50K - $99K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Reh seemed competent and was friendly and good to talk to. I did feel at times like she was obligated to try to sell extra services. However, this is only based on one in-person meeting, one phone call, and one voicemail....Dr. Reh was great to deal with, I felt informed and respected in my conversations with her...I did three unmedicated IUI...I’m not sure Dr. Reh had anything to do with that protocol choice— it seemed to come from the nurse.)
The clinic [Shady Grove] did not stay on top of the insurance requirements, leading to a canceled cycle. There were also a number of times with intense confusion about what the protocol was actually supposed to be (with an attitude of “it’s just an iui...Definitely a factory...easy appointment scheduling, lots of locations, work-friendly hours. I would be careful if you have need for confidentiality— while in the waiting room I heard front desk staff talking about patients’ files
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh seemed competent and was friendly and good to talk to. I did feel at times like she was obligated to try to sell extra services. However, this is only based on one in-person meeting, one phone call, and one voicemail. Most of my interaction were with other staff at shady grove, which were not always as positive.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Try to get more time and check in more with Dr. Reh herself— she seemed like she knew what she was doing, but it got lost in translation being relayed through multiple layers of staff.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh was great to deal with, I felt informed and respected in my conversations with her. That wasn’t always (or even mostly) the case with the nurses and support staff at shady grove, however— overall, I felt very much like a number.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I did three unmedicated IUI which resulted in negatives. (One of these was monitored, with a trigger and prometrium after iui, but I’m not sure Dr. Reh had anything to do with that protocol choice— it seemed to come from the nurse.) the next planned steps were/are a medicated iui and then she suggested an IVF cycle with PGD.
Describe your experience with your nurse at Shady Grove Fertility.
The nursing staff was widely variable— some were fabulous, some seemed contemptuous. I definitely had the sense that they might be more engaged and on top of things if I were doing more expensive/involved treatment, but my IUI attempts weren’t at that level.
Describe your experience with Shady Grove Fertility.
Definitely a factory and primarily about their profits. That said, some things do go more smoothly because of their corporate feel— easy appointment scheduling, lots of locations, work-friendly hours. I would be careful if you have need for confidentiality— while in the waiting room I heard front desk staff talking about patients’ files, including names (not in a gossip way, in a work-related manner, but more info than the waiting room should have heard.) This actually led to my being aware of a prominent person’s pregnancy a couple months before it was announced in the newspaper— presumably someone who definitely wanted her privacy on the matter!
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
With 50% coverage on my insurance, the cost for appointments was $105-$135. (However, when the insurance snafu happened, I became aware that the self-pay option was actually about 5-6 times that amount.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Shady Grove Fertility.
The clinic did not stay on top of the insurance requirements, leading to a canceled cycle. There were also a number of times with intense confusion about what the protocol was actually supposed to be (with an attitude of “it’s just an iui— just do what ever you want about these medications...” and late notification about test results.
5
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
5
Age 38
5 IUI
Donor Sperm
European
Income $100K - $199K
Professor
2nd of 2 Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only saw Dr. Katz twice and both times rank as the worst heath care experience, I have ever had...I told him to leave and said, that I didn't want to see him because of his lack of professionalism. He wouldn't leave. He kept weirdly asking me to forgive him. When I said no he proceeded to tell me that forgiving him would "make me feel better." I basically had to yell at him to get him to leave.
For the most part, the nursing staff [Shady Grove] is nice and compassionate - so there's that. Their appointments are timely-so that's good - and they have a nice office (if that's important to you)...I rescheduled the HSG and then requested the clinic never schedule me with him again. I was "accidentally" scheduled with him 3 more times...The nursing staff at Shady Grove, are for the most part excellent. I did have one nurse that provided conflicting information with my doctor
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
Please see my above comment about his bizarrely unprofessional behavior. He was awful. He made unprofessional "jokes" about punishing me, and wouldn't leave a room so I could get dressed.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
Don't go to him.
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
I only saw Dr. Katz twice and both times rank as the worst heath care experience, I have ever had. I was scheduled with an HSG with him. I had never met before. He walked in the room, said "Are you ready for your punishment?" I was so shocked I said nothing. He continued to joke for another minute and then walked out. I had to ask the nurse who he was and I was so upset, I rescheduled the HSG and then requested the clinic never schedule me with him again. I was "accidentally" scheduled with him 3 more times. I left twice and the third time, he just walked in the room and started talking to me even though another provider was there and my exam was complete. I told him to leave and said, that I didn't want to see him because of his lack of professionalism. He wouldn't leave. He kept weirdly asking me to forgive him. When I said no he proceeded to tell me that forgiving him would "make me feel better." I basically had to yell at him to get him to leave. The whole time I was sitting on the exam table half naked with only the little paper sheet they give you. It was awful.
Describe the protocols Eugene Katz (retired) used in your cycles at Shady Grove Fertility and their degree of success.
I was scheduled with him by the clinic. I was completing a medicated IUI cycle.
Describe your experience with the nursing staff at Shady Grove Fertility.
The nursing staff at Shady Grove, are for the most part excellent. I did have one nurse that provided conflicting information with my doctor, but she has sense left.
Describe your experience with Shady Grove Fertility.
Shady Grove is a big box store of fertility. It is a chain so don't expect to get personalized treatment. You pretty much never know which doctor you are going to get when you go in for monitoring, which if you want continuity of care is not great. For the most part, the nursing staff is nice and compassionate - so there's that. Their appointments are timely-so that's good - and they have a nice office (if that's important to you).
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
0
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
7
5
Age 27
3 IUI
Male Factor
PCOS
Other
Income $100K - $199K
Accountant
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Dr. Osheroff did not really do any of my procedures or monitoring. We only saw him when it came to an office visit and he did do my last IUI...I wish it was a little more personal and heartfelt, but Dr. Osheroff is very intelligent when explaining different things...Dr. suggested we transfer one or two embryos, but no more because a risk for multiple pregnancies. ...Dr. explains very by the book on how the treatment should work 'statistically'.
I have been to 3 different branches of the shady grove and all the woman we have come in contact with were very sweet and happy to help us. From the faces at the front- to taking blood- even the doctors monitoring the follicles! The only weakness I've noticed is how hard it is to get a phone call in to them...Kim has been very helpful. She has given all the information on what is to come and what to expect after.
How was your experience with Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff did not really do any of my procedures or monitoring. We only saw him when it came to an office visit and he did do my last IUI. Part of me believes he did the third IUI to basically say he believed it was done right since they have all failed. It is very discouraging when you get the negatives. I wish it was a little more personal and heartfelt, but Dr. Osheroff is very intelligent when explaining different things.
What's one piece of advice would you give a prospective patient of Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff gives the negative or positive when it comes to results/ next steps. Other than that just depend on your nurse to give you the information you need.
During treatment, were you treated like a number or a human with Joseph Osheroff at Shady Grove Fertility?
Dr. explains very by the book on how the treatment should work 'statistically'. " 'Statistically' you should have no reason why you shouldn't get pregnant. " Not very warm or really want to hear when you have had three IUIs that haven't worked.
Describe the protocols Joseph Osheroff used in your cycles at Shady Grove Fertility and their degree of success.
I have been prescribed clomid because I am an insulin resistant PCOS, I do not ovulate on my own. First approach was 4 months of clomid with intercourse, all unsuccessful. The IUIs were thought to work because my husband has only a 3% morphology, after the wash he has about 7-10 million usable sperm. We tried 3 months clomid with IUI, all unsuccessful. Dr. said we could continue doing a few more IUIs, but doesn't suggest it.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim Blackwell)
Kim has been very helpful. She has given all the information on what is to come and what to expect after. Even when we were getting discouraged she had called me and told me what she had gone through and gave us different outlooks on the treatments given.
Describe your experience with Shady Grove Fertility.
I have been to 3 different branches of the shady grove and all the woman we have come in contact with were very sweet and happy to help us. From the faces at the front- to taking blood- even the doctors monitoring the follicles! The only weakness I've noticed is how hard it is to get a phone call in to them, but if you saw the line at the 7 am open, you would understand!
Describe the costs associated with your care under Joseph Osheroff at Shady Grove Fertility.
My insurance doesn't pay for anything infertility. Had to pay for all testing/ medications (don't remember costs- maybe over $1,000?) IUI was about $2,000 each with medications. ($6,000 total) If we do an IVF it is $15,000 for one procedure and that does not include any storing/ extras.
Describe Joseph Osheroff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. suggested we transfer one or two embryos, but no more because a risk for multiple pregnancies. If we have the option, the more the better-- two would be what we would want for a greater risk to have babies. Growing up you never think to yourself that you would love to have multiples, until you have infertility issues and then you think you can handle anything that is thrown your way!!!!
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
One of the IUIs my nurse was out of town and the backup nurse/ who ever was assigned to make her calls forgot to call me about my NEGATIVE pregnancy test. Longest day of our lives!! All my husband and I could think about was maybe this is it?! Maybe we could be pregnant because we didn't get our usual No. But nope!
7
Doctor
Joseph Osheroff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
6
6
Age 35
3 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
He’s [Dr. Bromer] very knowledgeable and makes sure you understand what he is saying and that you fully comprehend his treatment plan. That being said, he’s a little odd and I felt slightly uncomfortable the one time he did an ultrasound on me...3 cycles of clomid, ovidrel, and preogesterone suppositories. I have PCOS and the clomid was used to stimulate follicle growth and the ovidrel was to ensure I ovulated within a certain timeframe. I’m on the third cycle now, but the first 2 ended up with negative results.
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum....Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly.
How was your experience with Jason Bromer at Shady Grove Fertility?
He’s very knowledgeable and makes sure you understand what he is saying and that you fully comprehend his treatment plan. That being said, he’s a little odd and I felt slightly uncomfortable the one time he did an ultrasound on me.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Make sure to ask all of the questions you have- he really does do a good job of explaining everything.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
3 cycles of clomid, ovidrel, and preogesterone suppositories. I have PCOS and the clomid was used to stimulate follicle growth and the ovidrel was to ensure I ovulated within a certain timeframe. I’m on the third cycle now, but the first 2 ended up with negative results.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jody)
For as busy as the nurses are, Jody did an excellent job of responding to my concerns. Sometimes I’d get an email response and sometimes she would call, either way, I felt like I was able to get answers quickly.
Describe your experience with Shady Grove Fertility.
Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly. Weaknesses- I felt like a number. There was no personalization or feeling that I was remembered from my last appointment.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Timed intercourse was 100% by our insurance. We are discussing moving on to IUI next and that cost is $1800.
What specific things went wrong at Shady Grove Fertility?
  • Scheduled the wrong procedure
6
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
7
5
Age 40
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Dr. Levens is always very thoughtful in his approach. He explains everything as thoroughly and simply as he can and also takes the time to answer any questions. He keeps up with all of the latest research and gives his honest opinions about IVF treatments. We were slightly disappointed that he was so focused on the medicine side of things and didn't entertain any thoughts we had on a more holistic approach. Though he wasn't involved in all of our procedures, due to scheduling constraints, he was thoughtful enough to call afterwards.
[Shady Grove] Strengths: multiple locations; beautiful facilities; IVF costs slightly cheaper than some of the other options; large staff; up-to-date equipment and procedures; wellness center (providing nutrition, counseling, and acupuncture); talented doctors, nurses, embryologists, etc; shared risk program. Weaknesses: their size can make them come across as impersonable, the nurses have so many patients that they can get information wrong; before the new facility in Fairfax
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is always very thoughtful in his approach. He explains everything as thoroughly and simply as he can and also takes the time to answer any questions. He keeps up with all of the latest research and gives his honest opinions about IVF treatments. We were slightly disappointed that he was so focused on the medicine side of things and didn't entertain any thoughts we had on a more holistic approach. Though he wasn't involved in all of our procedures, due to scheduling constraints, he was thoughtful enough to call afterwards. However, the calls usually came later in the evening, and if you missed one the only number given was the general office number, which made getting a hold of him frustrating. When our last cycle failed he set aside adequate time so that he could be sure to answer all of our questions and let us grieve. The only fault we found with this session was that he assured us that I had responded well to the updated protocol when we actually retrieved fewer eggs than the first cycle. When I asked what he would do with a third cycle, he responded that he would go back to the initial protocol and push the trigger medication at the end. This made us feel that the protocol didn't actually do what he had hoped, and it almost felt as though he was trying to save face.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Do your research and go in with questions. Make sure you find out everything that you need and want to know.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Our in-person discussions/interactions as well as phone calls with Doctor Levens were always very friendly, informative and in depth; however, our interactions with nurses and office staff often left us feeling frustrated and neglected.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist - Vivelle Protocol. No birth control pills due to my Factor V Leiden's (heterozygote) disorder. Priming cycle: Vivelle patch, ganirelix First cycle: Follistim and Menopur; Pregnyl for "Trigger"; Zithromax taken day before retrieval; Progesterone in oil taken pre-transfer. This resulted in 10 retrieved eggs, 6 mature, 5 fertilized, 1 embryo. Embryo was biopsied for pre-genetic screening and came back normal. Embryo resulted in a chemical pregnancy. Second cycle: Gonal F, Menopur, and microdose Lupron (to hopefully aid in producing more eggs); Pregnyl for "Trigger"; Zithromax taken day before retrieval; This resulted in 6 retrieved eggs, 5 mature, 5 fertilized, 0 embryos. Dr. Levens commented that several of the follicles didn't have viable eggs to retrieve which is why if he did a third cycle he would attempt to push the trigger harder with Pregnyl as well as Microdose Lupron.
Describe your experience with your nurse at Shady Grove Fertility.
Most of the nurses I came in contact with were very capable, helpful, and compassionate, but there were several mishaps that made the process much more stressful than we hoped for. I had two primary nurses during my care. The first nurse was very personable but we had several instances where I had to correct her or ask for more detailed information on protocol. It could also be frustrating getting an answer from her in a timely manner because she was out of the office quite frequently. Eventually she left the company for another position. The second nurse was definitely better at getting back to us and helping us to feel looked after; however, there were still times we still felt like the amount of money we were paying didn't match the service we received. One of the biggest mishaps that we think is important to share was during the embryo development stage of our second cycle. The team had decided to push our embryos to day 7 because they were right on the edge of the blastocyst stage. On day 7 we waited the entire day to hear our results, holding out hope that no answer could be a good thing. By 4:00pm we finally had to call the after hour line because no one had called us. The after hours nurse called back and said that Dr. Levens had wanted to call us personally but that she could give us the results. She then proceeded to tell us that our embryos had stalled in their progression and had been discarded. When I told her we had waited all day by the phone, she replied, "Really?" So after waiting all day we heard the most devastating news we could hear from someone we didn't know and who didn't seem to grasp the gravity of the situation. Dr. Levens called back very quickly after that and apologized profusely; however, we can't help but feel we were misused. We understand that there were good intentions but feel it was a very insensitive thing to put us through.
Describe your experience with Shady Grove Fertility.
Strengths: multiple locations; beautiful facilities; IVF costs slightly cheaper than some of the other options; large staff; up-to-date equipment and procedures; wellness center (providing nutrition, counseling, and acupuncture); talented doctors, nurses, embryologists, etc; shared risk program. Weaknesses: their size can make them come across as impersonable, the nurses have so many patients that they can get information wrong; before the new facility in Fairfax, all of my procedures were done by doctors other than mine. We also think it is important to note that at the time of our contract signing, the shared risk was only for those 38 and younger, making me at 39 ineligible to participate. Three weeks after treatment began, they updated the program to include 39-40, but did not make us aware of the upcoming changes.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
Because I was 39, I was ineligible for their shared-risk program. Our insurance doesn't cover infertility so we paid everything out of pocket. Precycle costs (hysterosalpingogram, sperm testing, genetic testing, blood hormone tests, etc): At least $2,000 2 cycles, unlimited transfers: $18,500 (we only had 1 transfer) $5,000 PGS for up to 6 embryos (we only tested 1 embryo) Sedated transfer: $500 Discounted medications for 2 cycles around $12,000
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
I've already shared several things above; however, here are a few more things that made the process stressful: Wrong information. For example: My nurse left a voicemail telling me to start my birth control pills. I have Factor V Leiden's which makes me more susceptible to blood clots and I should never take birth control. She called later with the correct information but instances like that can make you feel like just another number. The medications coordinator called the pharmacies with the wrong insurance information so I had to call the pharmacies myself and figure out what was/wasn't covered and what the price difference was. She also left some of my prescriptions off the email to the pharmacy. Luckily I was able to spot the error and correct her list. All of this may sound simple, but when all of this is new to you and you're paying someone to do the leg work for you but don't feel like you can trust them, it can be very stressful. I could list more but you get the idea. While there are many positive things I could say about the program, if someone asked me about my experience, I would say, "It could have been less stressful." It's hard to be so vulnerable, financially and emotionally, and feel like that investment isn't appreciated.
7
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources