Shady Grove Fertility

65 doctors work here

Rated 8.7
Strongly recommend: 69%Neutral: 21%Don't recommend: 10%8.7
69% strongly recommend
474 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,940
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
65 doctors work here
8.2
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Isaac Sasson
Shady Grove Fertility
100% strongly recommend
22 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Celso Silva
Shady Grove Fertility
91% strongly recommend
17 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 4%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
21 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 8%Don't recommend: 4%9.6
Anitha Nair
Shady Grove Fertility
86% strongly recommend
18 Reviews
Rated 9.5
Strongly recommend: 86%Neutral: 10%Don't recommend: 3%9.5
Sunita Kulshrestha
Shady Grove Fertility
72% strongly recommend
4 Reviews
Rated 9.4
Strongly recommend: 72%Neutral: 28%9.4
Eric Levens
Shady Grove Fertility
86% strongly recommend
39 Reviews
Rated 9.4
Strongly recommend: 86%Neutral: 12%Don't recommend: 3%9.4
Tarita Pakrashi
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 9.4
Strongly recommend: 80%Neutral: 20%9.4
Anate Aelion Brauer
Shady Grove Fertility
91% strongly recommend
9 Reviews
Rated 9.3
Strongly recommend: 91%Don't recommend: 9%9.3
Anish Shah
Shady Grove Fertility
84% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 16%9.3
Nicole Banks
Shady Grove Fertility
63% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 63%Neutral: 37%9.3
Brianna Schumacher
Shady Grove Fertility
67% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 67%Neutral: 33%9.3
Tara Budinetz
Shady Grove Fertility
80% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 80%Neutral: 20%9.2
Patricia McShane
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 9
Strongly recommend: 100%9
Ricardo Yazigi
Shady Grove Fertility
68% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 68%Neutral: 25%Don't recommend: 7%9
Joseph Doyle
Shady Grove Fertility
68% strongly recommend
18 Reviews
Rated 9
Strongly recommend: 68%Neutral: 32%9
Geof Tidey
Shady Grove Fertility
64% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 64%Neutral: 27%Don't recommend: 9%9
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
17 Reviews
Rated 8.9
Strongly recommend: 57%Neutral: 43%8.9
Frank Chang
Shady Grove Fertility
62% strongly recommend
16 Reviews
Rated 8.9
Strongly recommend: 62%Neutral: 33%Don't recommend: 6%8.9
Andrea Reh
Shady Grove Fertility
75% strongly recommend
14 Reviews
Rated 8.9
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.9
Shayne Plosker
Shady Grove Fertility
74% strongly recommend
16 Reviews
Rated 8.8
Strongly recommend: 74%Neutral: 8%Don't recommend: 19%8.8
Cigdem (Cori) Tanrikut
Shady Grove Fertility
40% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 40%Neutral: 60%8.8
Erika Johnston-MacAnanny
Shady Grove Fertility
71% strongly recommend
14 Reviews
Rated 8.8
Strongly recommend: 71%Neutral: 25%Don't recommend: 4%8.8
Shruti Malik
Shady Grove Fertility
62% strongly recommend
7 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 30%Don't recommend: 8%8.8
Jason Bromer
Shady Grove Fertility
66% strongly recommend
47 Reviews
Rated 8.7
Strongly recommend: 66%Neutral: 27%Don't recommend: 7%8.7
David Saffan
Shady Grove Fertility
47% strongly recommend
13 Reviews
Rated 8.6
Strongly recommend: 47%Neutral: 47%Don't recommend: 6%8.6
Joseph Osheroff
Shady Grove Fertility
63% strongly recommend
7 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 37%8.5
Lauren Roth
Shady Grove Fertility
56% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 56%Neutral: 44%8.5
Michael Levy
Shady Grove Fertility
70% strongly recommend
10 Reviews
Rated 8.5
Strongly recommend: 70%Neutral: 13%Don't recommend: 17%8.5
Ryan Martin
Shady Grove Fertility
65% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 65%Don't recommend: 35%8.4
Kate Devine
Shady Grove Fertility
42% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 42%Neutral: 52%Don't recommend: 6%8.4
Anthony Imudia
Shady Grove Fertility
77% strongly recommend
11 Reviews
Rated 8.2
Strongly recommend: 77%Don't recommend: 23%8.2
Melissa Esposito
Shady Grove Fertility
68% strongly recommend
12 Reviews
Rated 8.2
Strongly recommend: 68%Neutral: 19%Don't recommend: 13%8.2
Rebecca Chason
Shady Grove Fertility
75% strongly recommend
4 Reviews
Rated 8.1
Strongly recommend: 75%Neutral: 13%Don't recommend: 13%8.1
Tomer Singer
Shady Grove Fertility
63% strongly recommend
12 Reviews
Rated 8.1
Strongly recommend: 63%Neutral: 15%Don't recommend: 23%8.1
Caleb Kallen
Shady Grove Fertility of Philadelphia
70% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 2%Don't recommend: 29%8.1
Alex Polotsky
Shady Grove Fertility
56% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8
Eric Widra
Shady Grove Fertility
36% strongly recommend
25 Reviews
Rated 7.7
Strongly recommend: 36%Neutral: 52%Don't recommend: 12%7.7
Barbara Osborn
Shady Grove Fertility
19% strongly recommend
11 Reviews
Rated 7.5
Strongly recommend: 19%Neutral: 36%Don't recommend: 45%7.5
Brad Swelstad
Shady Grove Fertility
55% strongly recommend
18 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 17%Don't recommend: 27%7.5
Shona Murray
Shady Grove Fertility
53% strongly recommend
25 Reviews
Rated 7.3
Strongly recommend: 53%Neutral: 13%Don't recommend: 34%7.3
Michael Edelstein
Shady Grove Fertility
38% strongly recommend
11 Reviews
Rated 7.3
Strongly recommend: 38%Neutral: 30%Don't recommend: 33%7.3
Paulette Browne
Shady Grove Fertility
29% strongly recommend
5 Reviews
Rated 7.3
Strongly recommend: 29%Neutral: 57%Don't recommend: 14%7.3
Howard McClamrock
Shady Grove Fertility
44% strongly recommend
7 Reviews
Rated 7.2
Strongly recommend: 44%Neutral: 25%Don't recommend: 31%7.2
Kimberly Moon
Shady Grove Fertility
30% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 30%Neutral: 34%Don't recommend: 36%7
Jeffrey McKeeby
Shady Grove Fertility
32% strongly recommend
13 Reviews
Rated 7
Strongly recommend: 32%Neutral: 23%Don't recommend: 45%7
Simon Kipersztok (retired)
Shady Grove Fertility
40% strongly recommend
5 Reviews
Rated 7
Strongly recommend: 40%Neutral: 40%Don't recommend: 20%7
Rachana Garde
Shady Grove Fertility
51% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 51%Neutral: 17%Don't recommend: 32%6.9
Naveed Khan
Shady Grove Fertility
49% strongly recommend
8 Reviews
Rated 6.9
Strongly recommend: 49%Neutral: 27%Don't recommend: 24%6.9
Stephanie Beall
Shady Grove Fertility
50% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 27%Don't recommend: 23%6.7
Eugene Katz (retired)
Shady Grove Fertility
27% strongly recommend
9 Reviews
Rated 6.5
Strongly recommend: 27%Neutral: 50%Don't recommend: 23%6.5
Arthur Sagoskin
Shady Grove Fertility
23% strongly recommend
9 Reviews
Rated 6.3
Strongly recommend: 23%Neutral: 37%Don't recommend: 40%6.3
Lorna Timmreck
Shady Grove Fertility
23% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 23%Neutral: 39%Don't recommend: 39%6
Paul Shin
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 5
Strongly recommend: 50%Don't recommend: 50%5
Nancy Durso
Shady Grove Fertility
22% strongly recommend
9 Reviews
Rated 4.6
Strongly recommend: 22%Neutral: 7%Don't recommend: 71%4.6
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Selma Amrane
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Robert Setton
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Cassandra Roeca
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Nanette Santoro
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Rachel Sprague
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jessica Kanter
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 61 more

This clinic has 37 offices

Allentown
5018 Medical Center Circle, Suite 210
Allentown, PA 18106
484-640-5367
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
515 South Kings Ave
Brandon, FL 33511
813-513-6794
Brooklyn
41 Flatbush Ave
Brooklyn, NY 11217
929.419.5123
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Colorado Springs - Shady Grove
4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920
719-314-3333
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Denver
8200 E. BELLEVIEW AVENUE, SUITE 615-E
Greenwood Village, CO 80111
720-704-8221
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Henrico
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Norfolk
601 Colley Avenue
Norfolk, VA 23507
757-937-7955
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
804 Pershing Dr
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa Westshore
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Wesley Chapel
2590 Healing Way
Wesley Chapel, FL 33544
813-616-1442
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Wexford
6400 Brooktree Ct
Wexford, PA 15090
412.785.1057
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 35 more

60 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
3
5
Age 30 - 31
3 IUI
Diminished Ovarian Reserve
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Shruti Malik] was great and very detailed during one on one consultations, however, during treatment cycles she was MIA and we never heard from her directly. When she did call, we often would hear her typing in the background which often felt like she wasn't really paying attention...It doesn't feel like they take a good personal approach, rather, they try to apply the same to all.
The nursing staff [at Shady Grove] was great. They will end up being your primary points of contact. I could contact them on the phone and they would pick up as long as it was during business hours. I also had their e-mail address and they were very prompt to respond...They often provide papers with a list of instructions for medications, treatments, etc. If you look closely the some of the forms are dated years ago. It doesn't feel like they take a good personal approach, rather, they try to apply the same to all. The pros are that there are so many offices in the area, you can always go to one of the other locations if you aren't able to make it into yours for monitoring. There is also 24/7 phone lines and weekend monitoring, you just will likely deal with nurses and doctors you aren't as familiar with.
How was your experience with Shruti Malik at Shady Grove Fertility?
She was great and very detailed during one on one consultations, however, during treatment cycles she was MIA and we never heard from her directly. When she did call, we often would hear her typing in the background which often felt like she wasn't really paying attention.
What's one piece of advice would you give a prospective patient of Shruti Malik at Shady Grove Fertility?
Advocate for yourself. Just because they recommended something doesn't mean you have to go through with it. Stick with your gut.
Describe your experience with your nurse at Shady Grove Fertility.
The nursing staff was great. They will end up being your primary points of contact. I could contact them on the phone and they would pick up as long as it was during business hours. I also had their e-mail address and they were very prompt to respond.
Describe your experience with Shady Grove Fertility.
It feels like they try to fit everyone into the same mold. They often provide papers with a list of instructions for medications, treatments, etc. If you look closely the some of the forms are dated years ago. It doesn't feel like they take a good personal approach, rather, they try to apply the same to all. The pros are that there are so many offices in the area, you can always go to one of the other locations if you aren't able to make it into yours for monitoring. There is also 24/7 phone lines and weekend monitoring, you just will likely deal with nurses and doctors you aren't as familiar with.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
3
Doctor
Shruti Malik
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Fair Oaks
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
2
2
Age 27
1 IUI
1 IVF
Unexplained
European
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Browne never called us with results - either good or bad. The call we received to inform us that my beta test numbers were not good and I was miscarrying, was done so by a nurse. Dr. Browne didn’t follow up at all....Beginning with our first visit, we did not feel positive or hopeful after meeting with her. She conveyed a sense of bewilderment as to what our problems might be regarding our infertility. She also treated miscarriages with very little gravity.
Unfortunately after Dr. Greenhouse’s passing, the office [Shady Grove] became chaotic. The administrative team was in disarray. They made multiple mistakes when processing my insurance or updating my personal information in their files.... Laura was very kind and helpful. While she wasn’t the person who delivered all of my results, she was a fairly constant face.... Dr. Browne never called us with results - either good or bad. The call we received to inform us that my beta test numbers were not good and I was miscarrying, was done so by a nurse. Dr. Browne didn’t follow up at all.
How was your experience with Paulette Browne at Shady Grove Fertility?
Dr. Browne was a fill in, as our original physician passed away unexpectedly. Beginning with our first visit, we did not feel positive or hopeful after meeting with her. She conveyed a sense of bewilderment as to what our problems might be regarding our infertility. She also treated miscarriages with very little gravity. She lacked compassion. In addition, after the front desk failed to process my new insurance, she made snide comments during future appointments about how hard her staff worked to fix the error (despite it being their error in the first place).
What's one piece of advice would you give a prospective patient of Paulette Browne at Shady Grove Fertility?
Be clear about your expectations of communication.
During treatment, were you treated like a number or a human with Paulette Browne at Shady Grove Fertility?
Dr. Browne never called us with results - either good or bad. The call we received to inform us that my beta test numbers were not good and I was miscarrying, was done so by a nurse. Dr. Browne didn’t follow up at all.
Describe the protocols Paulette Browne used in your cycles at Shady Grove Fertility and their degree of success.
She recommended Clomid and IUI. She did not explain why she thought this protocol would work, other than she figured that producing two eggs would improve our chances. If it didn’t work, then she said she would recommend IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Laura)
Laura was very kind and helpful. While she wasn’t the person who delivered all of my results, she was a fairly constant face.
Describe your experience with Shady Grove Fertility.
Unfortunately after Dr. Greenhouse’s passing, the office became chaotic. The administrative team was in disarray. They made multiple mistakes when processing my insurance or updating my personal information in their files.
Describe the costs associated with your care under Paulette Browne at Shady Grove Fertility.
We paid $1800 for each IUI cycle, for a total of $3600.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
2
Doctor
Paulette Browne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
2
2
Age 29 - 30
2 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Use of clomid to treat annovulation [protocol with Dr. Chason]. Completed two failed IUIs without much change to protocol...I was only seen by Dr. Chason a few times. I saw a different doctor or nurse almost every time I had an appointment...My husband and I have multiple factors effecting our fertility. We should have never been counseled to start with IUI first. It should have been recommended to go straight to IVF. She provided conflicting protocols, at first saying femara would be best because of my PCOS but then having me on clomid. The few appointments we did see her for she was always late and by more than 10-15 minutes.
You’re going to be doing a lot of waiting [at Shady Grove Fertility-Annapolis]...[Nurses are] Cold. No empathy. Not very understanding of all the factors going into this. Not considerate about the amount of time off required for all appointments...I had to constantly be on top of them to get results and get meds ordered and get appointments scheduled. It was exhausting...$2000 for two rounds IUI. Even though monitoring was basically the same every day, I had varying costs in bills due to how the procedures were coded to my insurance.
How was your experience with Rebecca Chason at Shady Grove Fertility?
My husband and I have multiple factors effecting our fertility. We should have never been counseled to start with IUI first. It should have been recommended to go straight to IVF. She provided conflicting protocols, at first saying femara would be best because of my PCOS but then having me on clomid. The few appointments we did see her for she was always late and by more than 10-15 minutes.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
You’re going to be doing a lot of waiting. Make sure you ask about the chance of each procedure being effective for your situation and why she thinks the protocol is the best course of action.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
I was only seen by Dr. Chason a few times. I saw a different doctor or nurse almost every time I had an appointment.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
Use of clomid to treat annovulation. Completed two failed IUIs without much change to protocol.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Lavy)
Cold. No empathy. Not very understanding of all the factors going into this. Not considerate about the amount of time off required for all appointments.
Describe your experience with Shady Grove Fertility.
Strength: there are many clinics to chose from, and have pretty flexible monitoring appointment slots. Weakness: you’re just a number. You’ll hardly ever see the same doctor twice. They’re not very friendly.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
$2000 for two rounds IUI. Even though monitoring was basically the same every day, I had varying costs in bills due to how the procedures were coded to my insurance.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
I had to constantly be on top of them to get results and get meds ordered and get appointments scheduled. It was exhausting.
2
Doctor
Rebecca Chason
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
9
1
Age 36 - 37
3 IVF
Donor Sperm
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
Accountant
3rd of 3 Docs
LGBTQ
Strongly Recommends
Doesn't Recommend
Unsuccessful
As a patient I felt protected under her care. I felt that she [Dr. Stephanie Beall] had our best interest at heart. She was patient and kind. She made sure every question we had had a response. she was overall great. She made sure we left every appointment with a clear understanding of every step in the process...My protocol included Gonal F, Menepur, Progesterone and a trigger shot
at the Harbor location [of Shady Grove Fertility] while under the care of Dr. McClamrock we experienced discrimination from the receptionist/financial rep. We had appointment errors because the financial rep wasn't comfortable with us being a same sex couple. At the Harbor location our previous Dr., Dr. McClamrock wasn't interpersonal he was rude... She [coordinator] responds to voicemails and emails in a timely matter. If she doesn't know the answer to any concern you have she will find out.
How was your experience with Stephanie Beall at Shady Grove Fertility?
As a patient I felt protected under her care. I felt that she had our best interest at heart. She was patient and kind. She made sure every question we had had a response. she was overall great. She unfortunately spent a lot of time apologizing for the mistakes that a shady grove fertility location had when it comes to my care. She made sure we left every appointment with a clear understanding of every step in the process
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
No advice. She's a great doctor
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
Compared to my previous Dr. with Shady Grove Fertility who did not treat my wife and myself fairly. Dr. Beall was an angel.. In her care we felt like she had our best interest at heart
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
My protocol included Gonal F, Menepur, Progesterone and a trigger shot
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina Yingling)
Shes an amazing communicator. She responds to voicemails and emails in a timely matter. If she doesn't know the answer to any concern you have she will find out.
Describe your experience with Shady Grove Fertility.
Strength is the location. Both the Towson and Harbor Locations are within 10 minutes of my home. Weakness: is at the Harbor location while under the care of Dr. McClamrock we experienced discrimination from the receptionist/financial rep. We had appointment errors because the financial rep wasn't comfortable with us being a same sex couple. At the Harbor location our previous Dr., Dr. McClamrock wasn't interpersonal he was rude. He blamed me for my eggs dying in a cycle. If I would refer Shady Grove Fertility to anyone I would say go to the Columbia MD or The Rockville locations
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
My cost was covered under my insurance. I paid for donor sperm which was $600 each we purchased 3. I also paid for medication first cycle it was a few thousand 2nd and 3rd cycle it was covered
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
We had an Injection class error. Which led to me injecting myself with the wrong needles or an entire cycle. Discrimination from the receptionist/finaincial rep, Rude Dr. Dr. McClamrock yelled and completely destroyed my faith in the process. it was a very stressful time
9
Doctor
Stephanie Beall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Shady Grove Fertility
Baltimore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
10
4
Age 41
2 IUI
Donor Sperm
Tubal Blockage
Black or African-American
Other
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr. Nair always made herself available to my questions and concerns. She battled me on issues she felt would optimize my chances at conception but often deferred to my decisions about my own health...The only pharmaceutical intervention I allowed was Levothyroxine to lower my thyroid levels. I am otherwise in very good health. I am not sure the intervention was necessary but I was persuaded to try. The doctors group would not allow my IUI attempt without that intervention although my thyroid levels were normal for a woman not attempting to conceive.
Shady Grove has good equipment and many locations... one front staff member is regularly rude to patients, expressing how clearly she did not want to be there or she did not want you there. That said, the blood draw staff, run by an excellent head nurse, were professional while also friendly. The nursing staff who performed my sedated HCG were disengaged with me as a human being. They tried to rush me out of the center, and I was not yet then able to stand without help.
How was your experience with Anitha Nair at Shady Grove Fertility?
Dr. Nair is knowledgeable, thoughtful, and takes time to listen to your thoughts. She understands the patient has authority over her own body. She was not as well located as I wished. Often I needed to visit the office where she wasn't practicing, but she just can't be at every location.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Explain your concerns. She will listen and try to work with you. She donor have the highest knowledge of holistic alternatives, but she won't shun that conversation. Most important, trust that wants you have a successful conception. Know yourself, educate yourself, and talk to her.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair always made herself available to my questions and concerns. She battled me on issues she felt would optimize my chances at conception but often deferred to my decisions about my own health.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
The only pharmaceutical intervention I allowed was Levothyroxine to lower my thyroid levels. I am otherwise in very good health. I am not sure the intervention was necessary but I was persuaded to try. The doctors group would not allow my IUI attempt without that intervention although my thyroid levels were normal for a woman not attempting to conceive.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Morgan)
Morgan was the third nurse assigned me. The first quit the group abruptly. The second was rude and pushy and exhibited bullying behavior. I immediately requested a change from the nursing supervisor and Dr. Nair. I was then assigned Morgan. She was far more even keeled and respectful and more than willing to assist.
Describe your experience with Shady Grove Fertility.
Shady Grove has good equipment and many locations but there are some staffing challenges that likely relate it's set up as a baby making factory rather than a caring physician's office. In the Shady Grove location, one front staff member is regularly rude to patients, expressing how clearly she did not want to be there or she did not want you there. That said, the blood draw staff, run by an excellent head nurse, were professional while also friendly. The nursing staff who performed my sedated HCG were disengaged with me as a human being. They tried to rush me out of the center, and I was not yet then able to stand without help. Again, the facility is run like a baby-making machine and with machines this large, a few bad pieces will likely get in. I did officially complain about the staff's conduct for the HCG procedure. I was not told what resulting follow up there was but I hope some retraining was done.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
I paid approximately $150 for all services including my sedated HCG. Please note I have one of the best insurance plans out there.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
This critique relates to the second nurse assigned me who demanded I start taking a prescription before I would be seen by my doctor. Obviously that was not true. When I demanded a conversation with Dr. Nair she concurred that I could proceed and obviously had access to her as my assigned fertility doctor. I requested a new nurse and was reassigned.
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2017, Successful
9
5
Age 35 - 40
6 IVF
Male Factor
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
There is a bit of a disconnect between her [Dr. O'Brien] and her nurses...Dr. O'Brien told us up front that given all of our conditions it would be like finding a needle in a haystacks, but she was very persistent and after 4 years we finally got pregnant. She went out of her way to ensure she was available to do our retrievals and transfers...Our main objective was to produce as many eggs as possible since we were dealing with male infertility issues. She ensured the top embryologist was available during the retrieval for the ICSI afterwards. Additionally she was very receptive to our ideas re: protocol.
they [Shady Grove] accidentally thawed my husband's sperm without telling us but continued to charge us the storage fee. This was huge and they didn't see it as a big deal. When male infertility is the diagnosis and we felt the sperm at the time was good enough to freeze-its a big deal!...My biggest criticism with the clinic is their financial department. They are so money grubbing its disgusting. I have a $5K balance after one cycle because of course they collect all the money up front without factoring in all of the insurance available. They never told me about this balance they owed me. I noticed it after one follow up visit and asked why they hadn't refunded me. They explained they assumed I would just use it towards my next cycle. First off, I didn't have another cycle planned at the time And secondly, they didn't connect the dots and realize that my insurance covered most all of the treatment so I would never owe them $5K for a cycle...Since then I have burned through all of my insurance benefits, but this was not the case at the time. Also they didn't explain when I would owe the money so I checked out at an appt early on in my first cycle and the Finance person told me I owed thousands of dollars It caught me completely off guard.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien told us up front that given all of our conditions it would be like finding a needle in a haystacks, but she was very persistent and after 4 years we finally got pregnant. She went out of her way to ensure she was available to do our retrievals and transfers
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
There is a bit of a disconnect between her and her nurses.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien was very engaging Calling us directly to explain results. Emailing us to discuss options. She was receptive to our ideas.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
Our main objective was to produce as many eggs as possible since we were dealing with male infertility issues. She ensured the top embryologist was available during the retrieval for the ICSI afterwards. Additionally she was very receptive to our ideas re: protocol.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dr. Debbie Rice)
We're actually in the middle of a transition. I loved our nurse Debbie Rice and even though she no longer supported Dr. O'Brien she was still assigned to us so we could work with the same nurse throughout so she would work with Dr. O'Brien even though she worked for another doctor. For this upcoming cycle we have to work with a new nurse for the first time as Debbie is out on medical leave. We have already been disappointed. Debbie was so accommodating to our schedules and requests whereas our new nurse (Jessica Buggs) hasn't made any effort at all. It is so disappointing I hope it doesn't negatively affect our final cycle
Describe your experience with Shady Grove Fertility.
My biggest criticism with the clinic is their financial department. They are so money grubbing its disgusting. I have a $5K balance after one cycle because of course they collect all the money up front without factoring in all of the insurance available. They never told me about this balance they owed me. I noticed it after one follow up visit and asked why they hadn't refunded me. They explained they assumed I would just use it towards my next cycle. First off, I didn't have another cycle planned at the time And secondly, they didn't connect the dots and realize that my insurance covered most all of the treatment so I would never owe them $5K for a cycle...Since then I have burned through all of my insurance benefits, but this was not the case at the time. Also they didn't explain when I would owe the money so I checked out at an appt early on in my first cycle and the Finance person told me I owed thousands of dollars It caught me completely off guard. They have since included some language around when money is due. Additionally, they accidentally thawed my husband's sperm without telling us but continued to charge us the storage fee. This was huge and they didn't see it as a big deal. When male infertility is the diagnosis and we felt the sperm at the time was good enough to freeze-its a big deal!
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
I had great coverage for the first 3 rounds and then we started carrying two insurances but I believe it was around $8K per round as my husband had to have procedures as well And we had to have genetic testing as we are both CF carriers.
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Since I did not have poor egg quality, Dr. O'Brien didn't feel multiple embryo transfer was a necessary route to go. Additionally we just didn't have multiple embryos to transfer at any given time
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Shady Grove Fertility.
As I mentioned earlier, they erroneously thawed my husband's sperm. Additionally, they sent my prescriptions to a realtor in Michigan instead of to my pharmacy. For this, they didn't treat it as a huge issue even though I am pretty confident there are OSHA violations related to this. When my nurse was out of office, the nurse assigned to call with my dosing for that evening failed to call.
9
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
5
Age 39 - 40
6 IUI
Donor Sperm
PCOS
Tubal Blockage
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
Dr. Doyle was very caring, however the practice was so large that I often felt like a number when interacting with everyone else there, which was more often than not... knowledgeable. I wish I’d seen him for every appointment...Definitely do not hesitate to work with him if you’ve already decided to go with Shady Grove Fertility...The first HSG that they did, they pushed the dye too hard and my right tube spasmed shut, making it look like a blockage. As a result we canceled two cycles because they thought I was ovulating on the side with a blockage. Even though there wasn’t one. They still made me pay the full amount for both cycles.
The first HSG that they did [at Shady Grove], they pushed the dye too hard and my right tube spasmed shut, making it look like a blockage. As a result we canceled two cycles because they thought I was ovulating on the side with a blockage. Even though there wasn’t one. They still made me pay the full amount for both cycles...$1,800 per IUI...they can make you feel like a number given the size of the operation. They also often forgot about my tubal blockage diagnosis, and told me to go ahead with cycles that should’ve been canceled because I was ovulating on the wrong side. I was also very frustrated that The team who performed my first HSG pushed the die so hard that it caused one of my tubes to spasm shots, mimicking a tube of blockage when they’re actually wasn’t one.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle was wonderful! He was very caring and knowledgeable. I wish I’d seen him for every appointment. I actually know several women with “Docor Doyle babies!” Definitely do not hesitate to work with him if you’ve already decided to go with Shady Grove Fertility.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle was very caring, however the practice was so large that I often felt like a number when interacting with everyone else there, which was more often than not.
Describe your experience with your nurse at Shady Grove Fertility.
The final nurse I worked with, Effie, Was really amazing. She was very compassionate and organized. The reason for the low readings in this area, though, or that I worked with about eight different nurses in the course of my treatment with Dr. Doyle. Some were very good at their jobs, others were not, but there was always a lot of turnover and often they were issues with the handoffs.
Describe your experience with Shady Grove Fertility.
They have a lot of resources, great office hours, and a large staff so that you don’t run into issues with appointment availability or service. However, they can make you feel like a number given the size of the operation. They also often forgot about my tubal blockage diagnosis, and told me to go ahead with cycles that should’ve been canceled because I was ovulating on the wrong side. I was also very frustrated that The team who performed my first HSG pushed the die so hard that it caused one of my tubes to spasm shots, mimicking a tube of blockage when they’re actually wasn’t one. I wish the clinic had offered a refund for the two cycles that should not have been canceled as a result of their error.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
$1,800 per IUI.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
The first HSG that they did, they pushed the dye too hard and my right tube spasmed shut, making it look like a blockage. As a result we canceled two cycles because they thought I was ovulating on the side with a blockage. Even though there wasn’t one. They still made me pay the full amount for both cycles.
10
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
3
0
Age 33
1 IVF
Surrogacy
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I often got the feeling that my case was too complicated [with Dr. Eric Wildra]. I was made to feel like I was a set of illnesses, rather than a patient that was trying to conceive. It was very unclear after the first visit what I was supposed to do, as clear instructions weren't really given. I felt like just another number, and I really didn't feel confident in the care I was receiving. I didn't try switching doctors, it felt like that would achieve similar results. Instead I switched clinics.
Due to a high patient volume [at Shady Grove Fertility], it felt like many people were given the same protocol and there wasn't much outside of the box thinking for a tougher case. Bedside manner was very matter of fact, and advice was very standard. It felt like if your numbers weren't as high as some other clients you would be automatically directed to donor eggs. I very much felt like just another number here, and not like a person.
How was your experience with Eric Widra at Shady Grove Fertility?
I often got the feeling that my case was too complicated. I was made to feel like I was a set of illnesses, rather than a patient that was trying to conceive. It was very unclear after the first visit what I was supposed to do, as clear instructions weren't really given. I felt like just another number, and I really didn't feel confident in the care I was receiving. I didn't try switching doctors, it felt like that would achieve similar results. Instead I switched clinics.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Go in educated on your possible options, things are explained very quickly so you'll want to try to familiarize yourself with some terms if possible. Also bring a notebook and pen so you can take good notes. If you're using this practice expect it to feel like a cattle call, and don't expect much personalized attention. Be your own best advocate.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Due to a high patient volume, it felt like many people were given the same protocol and there wasn't much outside of the box thinking for a tougher case. Bedside manner was very matter of fact, and advice was very standard. It felt like if your numbers weren't as high as some other clients you would be automatically directed to donor eggs. I very much felt like just another number here, and not like a person.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I did not get to the point of a cycle as it was uncertain what option the doctor felt was best to use. I could have proceed with donor eggs, or waited to see if they could figure out my case. If I proceeded with my own eggs an antagonist protocol was mentioned, with BCP to start. It was a frustrating experience as we hadn't even done my day 3 labs yet, and already I felt very dismissed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Robin)
I felt like my nurse provided good communicator and she was the one good aspect of my visit/experience with Shady Grove. I would highly recommended her as she was clear in her communication and was very kind and available for questions.
Describe your experience with Shady Grove Fertility.
The refund plan they offer is a great deal if you happen to qualify and I can get why so many patients flock to this location. Financial department is a mess to deal with, they always seemed to give different numbers, and on one occasion I had a phone call scheduled with them and they never called me and didn't really offer an explanation/apology. It became very frustrating to deal with them. They from time to time didn't provide me with an accurate representation of what my insurance would cover as I later found out through working with a different clinic.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
Initial visit and initial testing were covered though i never made it to the initial testing. I want to say my husband's SA was around 300$. The shared risk cycle would have been 22,500 plus medication and a banking cycle was an additional 7500$ or so plus medication cost. Though to be honest how the financial counselor laid out the expenses was very confusing and she kept giving me different numbers.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
eSET was preferred in general, but if you were using a surrogate a double embryo transfer was okay but unadvertised.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
I don't want to get too into specifics, but in my situation there really was a lot of back and forth and waiting time in creating a specific plan for me. It was very hard to get a clear strategy from my doctors and from the team as they weren't sure if certain things were possible. I was a patient there for about 7 months and never made it to a treatment cycle.
3
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
6
6
Age 31
2 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Naveed Khan] was pleasant but sterile. I felt as though he was succinct and not as compassionate as I would have liked, but he seemed knowledgeable. When we were talking about IVF he wanted to put me on a very high dose protocol, 600 of follistim to start, and 3 weeks of birth control prior. When I asked about lower doses I was told “let’s see how this goes and then we’ll adjust.” When you’re out of pocket, a full course with 600iu follistim is prohibitively expensive, so I would have liked it if he worked with me on dosing.
Shady Grove is a big clinic and they therefore have a set assembly line type of feel. Everyone was perfectly pleasant but I definitely knew I was “one of the herd.” Also when I left I was preparing for an IVF cycle. My financial counselor changed and no one told me until I emailed my counselor and she said so and so is now the Leesburg counselor...Tracey was really upbeat & seemed competent. Kelly who I had to interact with from time to time was harder to get a response from. I felt like I had to call and email to get responses at times from anyone, except Taylor who was very responsive but again unfortunately was only my nurse for a short time.
How was your experience with Naveed Khan at Shady Grove Fertility?
He was pleasant but sterile. I felt as though he was succinct and not as compassionate as I would have liked, but he seemed knowledgeable. When we were talking about IVF he wanted to put me on a very high dose protocol, 600 of follistim to start, and 3 weeks of birth control prior. When I asked about lower doses I was told “let’s see how this goes and then we’ll adjust.” When you’re out of pocket, a full course with 600iu follistim is prohibitively expensive, so I would have liked it if he worked with me on dosing.
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Be prepared with your own questions. When I went for an IVF consult he said “so what are your questions” at the top of the appointment.
During treatment, were you treated like a number or a human with Naveed Khan at Shady Grove Fertility?
Shady Grove is a big clinic and they therefore have a set assembly line type of feel. Everyone was perfectly pleasant but I definitely knew I was “one of the herd.” Also when I left I was preparing for an IVF cycle. My financial counselor changed and no one told me until I emailed my counselor and she said so and so is now the Leesburg counselor.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
IUI - clomid 100mg with ovidrel trigger, estrogen for lining, progesterone suppositories. Second IUI - femara ?5mg, ovidrel trigger, progesterone.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tracey, Kelly)
At first I had Taylor, who I liked a lot, and then it switched to Tracey but I didn’t get to meet her so I met Kelley instead which was thoroughly confusing. Tracey was really upbeat & seemed competent. Kelly who I had to interact with from time to time was harder to get a response from. I felt like I had to call and email to get responses at times from anyone, except Taylor who was very responsive but again unfortunately was only my nurse for a short time.
Describe your experience with Shady Grove Fertility.
This is a satellite clinic so they do not do anything on the weekends, or any egg retrievals or transfers. I did monitoring here and due to one IUI being on the weekend and the other with Dr Khan out of town I ended up having to drive to Rockville twice. What I loved: no kids allowed. I did have to wait sometimes for monitoring. Monitoring was like one after another bc there are so many patients. The phlebotomist was very sweet.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
Shady Grove really is prohibitively expensive for out of pocket patients. IUI was $1800 global fee. Timed intercourse cycles were the SAME price bc “they don’t recommend doing it without monitoring,” ie my obgyn wouldn’t prescribe clomid or femara without monitoring but neither would my RE. IVF was $10,500 for a fresh cycle. Frozen transfers are $4500 a piece or something, pgs is $3500 or $3600, not sure about ICSI.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He preferred one but said it was up to me and that if they recommended 2 it meant things weren’t looking very good.
6
Doctor
Naveed Khan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Leesburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
2
2
Age 37
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He is tactful and some what caring, however, we only saw him 2 times during our cycle. Needless to say, our time with Dr. Bromer was very limited. He didn't perform any of the sonograms, retrievals or transfers. We were always told how many eggs were retrieved but, "egg quality" was never discussed with us.... I was on the Vivelle Patch 0.1mg on day 10 after LH surge. I started Cetrotide(for 3 days) on day 2 of the patch. I started Gonal F 450 IU and Menopur 150 IU about 4 days after my last dose of Cetrotide. I was on those until my follicles we're ready and I restarted Cetrotide once a day.
There seems to be poor continuity of care [at Shady Grove-Hagerstown]. You have someone different most times during monitoring and each person counts a different amount of follicles. Each person tells you something different. They seem to want to do the same thing for everyone...the same protocol. Care should be individualized.... Small office which is great, however, on the weekends you have to go to a different office and people who know nothing about your care, is there to attempt to take care of you. During office visits you see multiple healthcare workers.
How was your experience with Jason Bromer at Shady Grove Fertility?
He is tactful and some what caring, however, we only saw him 2 times during our cycle. Needless to say, our time with Dr. Bromer was very limited. He didn't perform any of the sonograms, retrievals or transfers. We were always told how many eggs were retrieved but, "egg quality" was never discussed with us.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
As questions and make sure you receive a clear answer. Don't expect to see him often and be prepared to deal with multiple (non-informed) healthcare workers during cycle.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
There seems to be poor continuity of care. You have someone different most times during monitoring and each person counts a different amount of follicles. Each person tells you something different. They seem to want to do the same thing for everyone...the same protocol. Care should be individualized.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I was on the Vivelle Patch 0.1mg on day 10 after LH surge. I started Cetrotide(for 3 days) on day 2 of the patch. I started Gonal F 450 IU and Menopur 150 IU about 4 days after my last dose of Cetrotide. I was on those until my follicles we're ready and I restarted Cetrotide once a day.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jeannette Zuvich & Mindi Cottrell)
The nurses were always nice and tried to answer questions to the best of their knowledge.
Describe your experience with Shady Grove Fertility.
Small office which is great, however, on the weekends you have to go to a different office and people who know nothing about your care, is there to attempt to take care of you. During office visits you see multiple healthcare workers. It would be much better if there was some consistency.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring was horrible because of dealing with different staff and not having the same person. Monitoring is done first thing in the morning. You have to schedule it during the allotted time.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Multi- Cycle (2 Fresh) 21000
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Bromer did not want to transfer more than 2 embryos even though we thought we should transfer 3.
What specific things went wrong at Shady Grove Fertility?
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
Because there was no continuity of care and we were dealing with a different workers at each appointment, we were given conflicting information a lot of the time.
2
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Shady Grove Fertility
Hagerstown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unsuccessful
3
6
Age 33 - 34
3 IUI
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We did not directly speak with Dr. Devine for about 2 months when starting the IUI process. We were assigned a nurse coordinator who would handle our questions and act as a liaison. I would come in frequently for monitoring and be seen by different technicians and nurses each time. There were many women lined up outside the clinic each morning waiting to be cycled through for blood work and ultrasounds. There were times when I just wanted to speak with the doctor directly because I didn't feel the nurse our technicians really knew me individually. I will say though that by the third cycle of IUI, Dr. Devine did a better job of calling me directly to discuss the results and options.
We just had a lot of times that we weren't sure what we were supposed to do next. And the decision was left to us and we didn't know what the best decision was and there was no one to talk it through on the weekend...We originally had a nurse coordinator [at Shady Grove], Allison, who responded to emails but never checked in on me after procedure or test results on her own. She eventually moved to another clinic and was no longer our coordinator, but she never emailed to tell us so much. We found out from Dr. Devine after the fact. Our new nurse was the same way in that she never reached out to check on me on her own. During our third cycle, it was over a weekend, and I didn't know what to do as far as refill the FSH medication again or not. It is expensive and I didn't want to do it if not necessary but I would absolutely do it if it would help. I was told, I could do it if I wanted to. There was no one to talk to since it was the weekend and it was so incredible stressful. I spoke with one nurse who was on call and she was very comforting but didn't have a great answer for me either. The whole day was filled with waiting for a phone call about the results of my monitoring that morning and stressing over whether or not to refill the prescriptions before the pharmacy closed. I emailed both Allison and Jennifer hoping for some guidance. I understand that they do not work on the weekend and so that's why I didn't hear back, but I also never heard from anyone on Monday or ever after that just to check in and see how it all turned out. Or just to say I'm sorry that was so stressful and we'll be in touch with next steps.
How was your experience with Kate Devine at Shady Grove Fertility?
I do feel that Dr. Devine is a good person. I just felt like there were maybe so many patients that I couldn't get the individualized care that I was hoping for. I had to be my own advocate. The first round of IUI was a fire drill. I came in for day 12 monitoring as scheduled and we realized we needed to quick give myself the trigger shot and come back for IUI the next morning. For the second cycle, I was asked to come in on day 12 again. I requested to come in on day 9 since it seemed I ovulate sooner than most people. They said okay and on day 9 I was ready for my trigger shot and were able to follow the typical schedule better by having a day between the trigger and the IUI. In addition, I also felt I had to be the one to ask questions about "is this the right medication for me?" The first round I took Clomid which produced multiple follicles, but thinned my lining. The second round the nurse did not mention anything would be different and I had to say that I did not want to do the exact same thing as it did not work well the first time. Dr. Devine may have already been thinking she would change the medicine too but this was not communicated to me and I had to make that request. The third round of IUI, I had to request again to come in even earlier. The plan was to give additional shots to help follicle growth if needed. I was asked to come in on day 8. Since previously I was ready to ovulate on day 9, I had to request to come in on day 6 so that we had time to give the shots if needed. It seemed like common sense to me (and all the monitoring was included in our price), but it felt like I was not be treated individually based on my previous responses to the medications and IUI. I felt frustrated a lot of times that I needed to be the one to raise questions and change the course rather than the experts helping guide me through the best course for me.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Ask questions and request frequent communication with Dr. Devine. She eventually responded well to this and had better communication with us towards the end of our 3 months.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
We did not directly speak with Dr. Devine for about 2 months when starting the IUI process. We were assigned a nurse coordinator who would handle our questions and act as a liaison. I would come in frequently for monitoring and be seen by different technicians and nurses each time. There were many women lined up outside the clinic each morning waiting to be cycled through for blood work and ultrasounds. There were times when I just wanted to speak with the doctor directly because I didn't feel the nurse our technicians really knew me individually. I will say though that by the third cycle of IUI, Dr. Devine did a better job of calling me directly to discuss the results and options.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
As previously mentioned, my first round of IUI was using Clomid. It produced multiple follicles but it thinned my lining and resulted in a negative pregnancy test. There was a standard protocol for all rounds of IUI, which was ultrasound on day 3, medication day 3-8, and monitoring day 12, with usually IUI day 14. Because I seemed to ovulate early, I had to request to come in earlier than the protocol recommended. I also eventually (3rd IUI cycle) had to begin medication on day 2. For my second cycle I was switched to Letrozole. For my third cycle, I continued with the same dose of Letrozole, but gave myself FSH injections multiple times while being monitored each day. Both the second and third cycles of IUI resulted in only one follicle for ovulation and both resulted in a negative pregnancy test.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alliosn Lofferdo and Jennifer Wood)
We originally had a nurse coordinator, Allison, who responded to emails but never checked in on me after procedure or test results on her own. She eventually moved to another clinic and was no longer our coordinator, but she never emailed to tell us so much. We found out from Dr. Devine after the fact. Our new nurse was the same way in that she never reached out to check on me on her own. During our third cycle, it was over a weekend, and I didn't know what to do as far as refill the FSH medication again or not. It is expensive and I didn't want to do it if not necessary but I would absolutely do it if it would help. I was told, I could do it if I wanted to. There was no one to talk to since it was the weekend and it was so incredible stressful. I spoke with one nurse who was on call and she was very comforting but didn't have a great answer for me either. The whole day was filled with waiting for a phone call about the results of my monitoring that morning and stressing over whether or not to refill the prescriptions before the pharmacy closed. I emailed both Allison and Jennifer hoping for some guidance. I understand that they do not work on the weekend and so that's why I didn't hear back, but I also never heard from anyone on Monday or ever after that just to check in and see how it all turned out. Or just to say I'm sorry that was so stressful and we'll be in touch with next steps.
Describe your experience with Shady Grove Fertility.
They are a clean facility with friendly front desk staff. They can get you in and out in the morning which is nice when you're trying to get to work. The weakness is that you don't particularly feel connected to anyone and when you have questions you may not have access to someone who can answer them. There is a MD on call, however you will be charged if you use them and its not an emergency.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
$1800 for each IUI cycle + $50-150 for medications
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I know that Dr. Devine preferred single embryo transfer to reduce the risk of multiples and the complications that can occur with multiple births (prematurity, CLD, etc.)
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
We just had a lot of times that we weren't sure what we were supposed to do next. And the decision was left to us and we didn't know what the best decision was and there was no one to talk it through on the weekend.
3
Doctor
Kate Devine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
10
5
Age 38 - 39
1 IUI
Donor Eggs
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr Doyle is absolutely amazing as a doctor and a person!!!! He really cares about his patients and he was always there for me when I needed him!... Dr Doyle is mild-mannered, friendly, carrying, informative, accomadating and more... He is always there for me! If I was not sure about something! ... I don't remember the first one but the second is called the Antagonist-Vivelle Protocol.
Now the nurses & staff on the other hand are not so friendly & flexible... We are all just a number in a very busy day for most people working at Shady Grove, Rockville!!! It's so upsetting to be going through all the stress & hormonal shots and to be dealing with inconsiderate people.... was unhappy with the nurse because she wasn't responding to my voicemails & emails!... Nice, clean and modern building with state of the art medical equipment!
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr Doyle is mild-mannered, friendly, carrying, informative, accomadating and more.... :) He is always there for me! If I was not sure about something! If I was unhappy with the nurse because she wasn't responding to my voicemails & emails! If I was too scared!
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Trust him! He's absolutely amazing!!!
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr Doyle is absolutely amazing as a doctor and a person!!!! He really cares about his patients and he was always there for me when I needed him! :) Now the nurses & staff on the other hand are not so friendly & flexible... We are all just a number in a very busy day for most people working at Shady Grove, Rockville!!! It's so upsetting to be going through all the stress & hormonal shots and to be dealing with inconsiderate people... :(
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember the first one but the second is called the Antagonist-Vivelle Protocol. It's slightly different from the first one
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: I've had 5 different nurses since last year! Non of them worth remembering!! :()
I was just a number for most of them! They were professionally kind of polite but too busy to really pay enough attention to my case or me!!! :(
Describe your experience with Shady Grove Fertility.
Nice, clean and modern building with state of the art medical equipment!
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
Around $35,000 for two IVF cycles or a pregnancy
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For my age he strongly recommended a single transfer!
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
A couple of times I had to remind my nurses to send my prescriptions
10
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
5
6
Age 36
1 IVF
1 Egg Freezing
Other
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He has a pleasant personality but as far as feeling like an important patient we felt like just another couple. We had and still have many unanswered questions and no baby. My protocol was wrong for me and never adjusted...My protocol remained the same as anyone else’s even though I was showing clear signs of hyper stimulation. Despite my questions I was shook off and told to continue as prescribed
Customer service [at Shady Grove] is good...Billing needs to be easier to access and understand...Nurses and doctors need to listen up when a patient says something is wrong...It’s not a horrible place...Overall we all have the same end goal. We just need to get there together with more communication and a better understanding of what’s right for many isn’t always right for one...She [nurse] was very good about responding and answering questions.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
He has a pleasant personality but as far as feeling like an important patient we felt like just another couple. We had and still have many unanswered questions and no baby. My protocol was wrong for me and never adjusted and had dangerous post retrieval consequences.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Ask questions and remind him that you are a person who is very important to someone not just another face in a practice. If you feel that something is wrong press the issue until you are satisfied with the answer.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
My protocol remained the same as anyone else’s even though I was showing clear signs of hyper stimulation. Despite my questions I was shook off and told to continue as prescribed As if my health and well being were less important than the money they were making. Sitting in the waiting room watching people come and go like a machine really set in how much money is involved in the process for each patient.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie)
She was very good about responding and answering questions.
Describe your experience with Shady Grove Fertility.
Customer service is good Billing needs to be easier to access and understand Nurses and doctors need to listen up when a patient says something is wrong. It’s not a horrible place. Overall we all have the same end goal. We just need to get there together with more communication and a better understanding of what’s right for many isn’t always right for one.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Out of pocket we have spent over $20,000.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
While he was reluctant to transfer 2 embryos he still supported it.
5
Doctor
Jeffrey McKeeby
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
1
2
Age 42
2 IVF
Male Factor
Poor Egg Quality
Unexplained
Black or African-American
Income $100K - $199K
Accountant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Kimberly Moon] Treated me as if I was a younger patient. I am older, so treatments selection may have been too harsh on my eggs. She adjusted protocol which yielded more, poor quality eggs. She didn't listen to my concerns and my money went down the drain along with precious time.... THe first cycle was standard protocol- Gonal F , menopur, centrotide. HGH. The second included the previously mentioned but also a lupron stop..yielded more eggs then previous protocol. Overall, over 41 eggs retrieved but none were of quality.
[Shady Grove-Washington DC has] old standard conservative methods- resistant to alternatives. Acupuncture and yoga are now being encouraged. When I had mentioned it during my cycle, I was told that it wouldn't make a difference .... THe first cycle was standard protocol- Gonal F , menopur, centrotide. HGH. The second included the previously mentioned but also a lupron stop..yielded more eggs then previous protocol. Overall, over 41 eggs retrieved but none were of quality.
How was your experience with Kimberly Moon at Shady Grove Fertility?
Treated me as if I was a younger patient. I am older, so treatments selection may have been too harsh on my eggs. She adjusted protocol which yielded more, poor quality eggs. She didn't listen to my concerns and my money went down the drain along with precious time.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
IF you're older, find someone else. If you're younger, you may stand a chance conceiving.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Eventhough my hormone levels and AMH were that of a younger person, my protocol was not tailored for a person of advanced age and I feel the "standard" protocols I was going through possibly fried my eggs, hence further issues with egg quality. I kept insisting for other options and it wasn't considered at all.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
THe first cycle was standard protocol- Gonal F , menopur, centrotide. HGH. The second included the previously mentioned but also a lupron stop..yielded more eggs then previous protocol. Overall, over 41 eggs retrieved but none were of quality.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kate)
There were issues in the beginning but overall I think it she was better.
Describe your experience with Shady Grove Fertility.
old standard conservative methods- resistant to alternatives. Acupuncture and yoga are now being encouraged. When I had mentioned it during my cycle, I was told that it wouldn't make a difference . Older patients should really seek elsewhere for treatment.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Over $25k
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Slight issues with weekend nurses, but aside- clinic runs well.
1
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
8
6
Age 39 - 40
6 IUI
PCOS
Tubal Blockage
Unexplained
European
Income $50K - $99K
Lawyer
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Dr. Bromer did a good job of explaining the process to us. He was personable and candid about our choices which I liked...The doctor did a great job of explaining everything to us and we felt well prepared. I would definitely recommend him to a friend looking for a fertility doctor. I haven't seen him much but nurses handled monitoring appointments in an expedient manner with few exceptions.
The clinic [Shady Grove Fertility] works fine, not great, as long as you don't deviate from their routine. My body works differently and Dr. Bromer prescribed a different routine for me. I ended up receiving a lot of resistance and blank stares from nurses for my insistance on checking my chart. I definitely felt like a number sometimes...Dr. Bromer did a good job of explaining the process to us. He was personable and candid about our choices which I liked...The doctor did a great job of explaining everything to us and we felt well prepared. I would definitely recommend him to a friend looking for a fertility doctor. I haven't seen him much but nurses handled monitoring appointments in an expedient manner with few exceptions.
How was your experience with Jason Bromer at Shady Grove Fertility?
The doctor did a great job of explaining everything to us and we felt well prepared. I would definitely recommend him to a friend looking for a fertility doctor. I haven't seen him much but nurses handled monitoring appointments in an expedient manner with few exceptions.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Don't despair and keep trying!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer did a good job of explaining the process to us. He was personable and candid about our choices which I liked.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Letrozol, 6 IUIs
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni)
She was great as long as you don't have to deviate from the established routine. Somewhat slow with responding to critical emails and phone calls. Several of my prescriptions required advanced approval from the insurance company, the approvals got expired and never extended. I happened to review my paperwork after the expiration date right before the next treatment.
Describe your experience with Shady Grove Fertility.
The clinic works fine, not great, as long as you don't deviate from their routine. My body works differently and Dr. Bromer prescribed a different routine for me. I ended up receiving a lot of resistance and blank stares from nurses for my insistance on checking my chart. I definitely felt like a number sometimes.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
$3000 deductible each year plus $50 a visit.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
8
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
0
0
Age 27
2 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Bromer] made me feel like I was just money to be made at shady grove. He missed diagnosing me with endometriosis even though I had the symptoms and complained about a very specific pain. I had a second opinion and right away she found an endometrial cyst and said it appeared (based on my pain) that I had endometriosis.... He said since nothing was found wrong that IUI and IVF would be our only chance at getting pregnant.
Never saw the same nurses. Very impersonal. I always felt that I was bothering them [Shady Grove Fertility- Frederick]. My main contact nurse never seemed to care or show any compassion. The financial advisor was no help and was very hard to reach.... The nursing staff was very short and never seemed to care. The ladies that did the blood draws seemed the kindest.... Very expensive testing and procedures. IUIs were $1800 plus medication.
How was your experience with Jason Bromer at Shady Grove Fertility?
He made me feel like I was just money to be made at shady grove. He missed diagnosing me with endometriosis even though I had the symptoms and complained about a very specific pain. I had a second opinion and right away she found an endometrial cyst and said it appeared (based on my pain) that I had endometriosis. She suggested a laparoscopy which confirmed her diagnosis.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Find another doctor
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Lack of personal relationship and did not listen to my issues and complaints. He suggest IVF at our very first consult.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
He said since nothing was found wrong that IUI and IVF would be our only chance at getting pregnant.
Describe your experience with your nurse at Shady Grove Fertility.
The nursing staff was very short and never seemed to care. The ladies that did the blood draws seemed the kindest.
Describe your experience with Shady Grove Fertility.
Never saw the same nurses. Very impersonal. I always felt that I was bothering them. My main contact nurse never seemed to care or show any compassion. The financial advisor was no help and was very hard to reach.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Very expensive testing and procedures. IUIs were $1800 plus medication.
0
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
9
5
Age 36 - 37
4 IUI
Male Factor
European
Ashkenazi Jewish
Middle Eastern
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr. Bromer is a sweet and gentle man. He will be honest in a compassionate way. He is understanding about financial limitations. He is a good communicator. He doesn't mind you emailing him and he will be timely about getting back to your emails.... He did paperwork for me so I could apply for grants. He emailed me about foundations that were offering grants when I couldn't even get the financial counselor to do that for me.
I did not like nurse Catalani [at Shady Grove-Frederick]. She seemed disorganized. She put me down for timed intercourse once when I told her we were doing IUI. She called me and left me a voicemail message once with another woman's test results. She never seemed compassionate toward me... The financial coordinator only got back to me once in a while when I called or emailed, although she is a nice woman.
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is a sweet and gentle man. He will be honest in a compassionate way. He is understanding about financial limitations. He is a good communicator. He doesn't mind you emailing him and he will be timely about getting back to your emails.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Dr. Bromer doesn't seem to see things as better than they are, like my first fertility doctor, so go to him if you want the truth.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer has been such a nice, caring and honest Dr. He told me the sad truth but in a compassionate way. He always checks emails I send him in a timely manner and even if he is on vacation! He did paperwork for me so I could apply for grants. He emailed me about foundations that were offering grants when I couldn't even get the financial counselor to do that for me.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
The only strategy Dr. Bromer used for my IUI's was to put me on Letrozole.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alison Catalani)
I did not like nurse Catalani. She seemed disorganized. She put me down for timed intercourse once when I told her we were doing IUI. She called me and left me a voicemail message once with another woman's test results. She never seemed compassionate toward me.
Describe your experience with Shady Grove Fertility.
Some of the nurses are not compassionate and seem disorganized. The financial coordinator only got back to me once in a while when I called or emailed, although she is a nice woman. The financial coordinator was not realistic about my husband's infertility and my first fertility doctor, Dr. Esposito, was not realistic in the least about my husband's infertility.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
They charged about $350 for IUI. That was with sperm cleansing. They charged like around $250 I think for a transvaginal ultrasound.
What specific things went wrong at Shady Grove Fertility?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
One time, I wasn't told by my nurse that my husband needed to sign a paper before I got IUI and it was such a hassle to get him to sign the paper bf the IUI. I talked to Dr. Esposito in 2014 about the antibodies attacking my husband's sperm bc he had a successful reversal but I still couldn't get pregnant. She said, " The Doctor I trained with didn't believe in them." So it sounded like Dr. Esposito didn't believe in antibodies attacking the sperm either. Dr. Bromer told me that the antibodies have attacked my husband's sperm and made the sperm unable to bind with and penetrate my eggs. I emailed the financial coordinator in 2017 about foundations that offer grants and she never got back to me so I asked Dr. Bromer instead.
9
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
6
6
Age 32
1 IUI
Unexplained
Prefer not to answer
Income $100K - $199K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. McClamrock is a man of few words unless you come to him with questions/concerns. My husband liked his personality since he was candid, and often referred to statistics - concrete information. I would have prefered more anecdotal information, as going through a fertility experience can be very isolating...I didn't feel as if he was reporting results to ME and MY case, but rather going through the motions of his evaluations.
Danielle [Nurse at Shady Grove Fertility] is very nice, and our communication is mainly when she provides test results...For my husband and I, the clinic location was a strong reason why we selected Shady Grove over Johns Hopkins. With the amount of visits that need to happen throughout a cycle it was very convenient for us. That being said, Shady Grove Harbor East is very easy to reach. Mersedie answers the phone, and is familiar with patients names and faces over time. This creates a less sterile experience.
How was your experience with Howard McClamrock at Shady Grove Fertility?
Dr. McClamrock is a man of few words unless you come to him with questions/concerns. My husband liked his personality since he was candid, and often referred to statistics - concrete information. I would have prefered more anecdotal information, as going through a fertility experience can be very isolating. I would visit his office for my Day 3 bloods and monitoring throughout the cycle. He would enter the room, perform the U/S and tell me things looked good, and the number of follicles. I would need to ask if my number was sufficient, should it be more/less, etc. I would respond better to a physician that would be willing to sit and paint the picture of the appointment and the meaning. During the journey there is a lot to learn!
What's one piece of advice would you give a prospective patient of Howard McClamrock at Shady Grove Fertility?
Ask questions to get answers. He won't overwhelm you with information if you don't seek it out.
During treatment, were you treated like a number or a human with Howard McClamrock at Shady Grove Fertility?
Dr. McClamrock is very candid and thorough when asked detailed questions. Without questions he will not dive into detail. I found if I didn't ask questions, he wouldn't offer explanation. I didn't feel as if he was reporting results to ME and MY case, but rather going through the motions of his evaluations.
Describe the protocols Howard McClamrock used in your cycles at Shady Grove Fertility and their degree of success.
My husband and I were both tested, and diagnosed with "unexplained fertility". The first line of treatment for us was IUI. This treatment with Clomid and trigger should ideally help the the sperm close to the egg, and result in pregnancy. We are hopeful it will work although we understand IUI cycles only have approximately a 20% chance of working.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Danielle)
Danielle is very nice, and our communication is mainly when she provides test results.
Describe your experience with Shady Grove Fertility.
For my husband and I, the clinic location was a strong reason why we selected Shady Grove over Johns Hopkins. With the amount of visits that need to happen throughout a cycle it was very convenient for us. That being said, Shady Grove Harbor East is very easy to reach. Mersedie answers the phone, and is familiar with patients names and faces over time. This creates a less sterile experience.
Describe the costs associated with your care under Howard McClamrock at Shady Grove Fertility.
My insurance is pretty good, so I pay a $20 co-pay per visit and all of our infertility testing has been covered 100%. If I ever had a billing issue Mersadie would resolve it right away.
6
Doctor
Howard McClamrock
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
6
Clinic
Shady Grove Fertility
Baltimore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
0
0
Age 27
1 IVF
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Katz refused to acknowledge that autoimmune issues play a role in fertility even after I brought him numberous studies he refused to treat my immune system as it pertained to my infertility. He was very cold as the cycles went on. I felt he gave up on me when he said we needed a surrogate but we never tried anything different. He would only stay on the phone for a brief period, it became obvious that my questions were a burden to him. He talked us out of PGS testing and refused to transfer two embryos when I requested it. He told me my children would have CP and hung the phone up on me.
Stephanie [a nurse at Shady Grove] was nice at first but became annoyed with my questions. Frequently she would send me "out the door" emails with less than desireable news at 5pm on Friday knowing she is leaving and will not return until Tuesday. I found this frustrating. Considering she has been through ivf and losses she was often not compassionate or empathetic to my anxieties.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
At first Dr. Katz was warm and confident. He made us feel as though we were prime candidates for IVF and would be a simple fix. As we went on through our cycles and things came up we felt very mislead. Dr. Katz refused to acknowledge that autoimmune issues play a role in fertility even after I brought him numberous studies he refused to treat my immune system as it pertained to my infertility. He was very cold as the cycles went on. I felt he gave up on me when he said we needed a surrogate but we never tried anything different. He would only stay on the phone for a brief period, it became obvious that my questions were a burden to him. He talked us out of PGS testing and refused to transfer two embryos when I requested it. He told me my children would have CP and hung the phone up on me.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
Don't waste your time. If you are not a cookie cutter IVF patient he is not the Doctor for you.
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
I felt like Dr Katz treated me as a number of a dollar sign. We wanted to PGS our embryos from the beginning but he talked us out of it say "oh, you are young. You'll have no problems" well I miscarried my first fresh 5 day transfer. My beta numbers were low and I got a quick see you in three days. Cycle two was a frozen cycle. I was never informed that my uterine lining thickness was not ideal for transfer but he had me transfer anyways. That cycle ended in a negative beta. Dr. Katz called me said I am sorry your beta is negative, next time. Goodbye and hung up. Less than a 2 min phone call. Cycle three my lining wouldn't thicken but my protocol did not change from cycle two when it didn't thicken either. Before this cycle stated I told Dr. Katz I wanted to transfer two embryos after they were PGS tested he told me my children would have CP and hung up on me. After an extended frozen cycle three and my lining never reaching 8mm Dr. Katz told me I would need a surrogate. I did not fit into a standard protocol and he refused to individualize one for me.
Describe the protocols Eugene Katz (retired) used in your cycles at Shady Grove Fertility and their degree of success.
For my stims I used garinerlix, menopur and folistim. Triggered with Lupron. Never received hcg. I had many follicles and was at risk for OHSS. After retrieval I took PIO and Estrace by mouth. I had 25 eggs retrieved 22 mature eggs. 22 fertilized with icsi day 3 I had 14 embryos day 5 I had 8 embryos grade 5AA After PGS we had 3 normal embryos would not reveal gender. For my frozen cycles I took IM delestrogen and PIO. Transfered 1 negative beta. Embryo had 100% cell survival My last frozen cycle we added vaginal estrace to delestrgen. No embryo transfer cycle canceled
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stephanie Hernandez )
Stephanie was nice at first but became annoyed with my questions. Frequently she would send me "out the door" emails with less than desireable news at 5pm on Friday knowing she is leaving and will not return until Tuesday. I found this frustrating. Considering she has been through ivf and losses she was often not compassionate or empathetic to my anxieties.
Describe your experience with Shady Grove Fertility.
They typically did get you in an out quickly with the morning monitoring appointments but were not personal. The techs in the morning would not remember your name and after 10 hcg tests to trend my miscarriage the tech still said big day! when she say the hcg on the lab label...no remeber I was here two days ago and reminded you then I was miscarrying. The front desk twice forgot to add me to the schedule. Finance office was great. Wendi the PA also made me feel like I was burdening her, she made filing for my FMLA difficult it took 41 days to have that paperwork completed
Describe the costs associated with your care under Eugene Katz (retired) at Shady Grove Fertility.
We had insurance coverage so it was $2000 up front to meet my deductible. Medication costs with insurance co-pay was about $200. To freeze the remaining embryos $500 PGS was $2000 for Shady Grove and $2500 for FEC $600 "thaw" fee for each frozen cycle
Describe Eugene Katz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Katz was strongly against transferring multiple embryos even when requested. It was difficult to get statistics and risks out of him. He told us flat out no.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
I called for appointments was told I was added but when I showed up that morning for the appointment I was told I wasn't scheduled
0
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
0
0
Age 42
3 IVF
Unexplained
East Asian
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Retrieved 5 eggs and none fertilized. [Dr. Browne] Pushed donor eggs. Would do a 2nd IVF round but would not change the protocol...She is very thorough but blunt. She does not mince words. She is not cuddly. She is quick and to the point...You may do a consultation with your Dr but then only see them a few times. For all but 2 sonograms, it was a different Dr each time and even the egg retrieval was done by a different Dr. Then when you do bloodwork it is just in and out - no one talks to you or puts you at ease
Our nurse [at Shady Grove Fertility] was Ann and she was great. Absolutely loved her. However, when I had a question or concern, I would never get her. I would leave a message on her voice mail and another nurse would respond. Spoke to about five different nurses and it was extremely frustrating. It felt less of a relationship and more like I was just another cog in the wheel...Monitoring was done by bloodwork (drawn by a different nurse each time) and sono (done by a different doctor each time)... When you have your sonogram, it always be with a different doctor - whoever is one that rotation.
How was your experience with Paulette Browne at Shady Grove Fertility?
She is very thorough but blunt. She does not mince words. She is not cuddly. She is quick and to the point.
What's one piece of advice would you give a prospective patient of Paulette Browne at Shady Grove Fertility?
Data and statistics are very important to them. If you amh levels are too low and depending on your age, you may not get the answer you want. Be prepared for any scenario and to try not to have false hopes.
During treatment, were you treated like a number or a human with Paulette Browne at Shady Grove Fertility?
At Shady Grove, it feels like a cattle call. You may do a consultation with your Dr but then only see them a few times. For all but 2 sonograms, it was a different Dr each time and even the egg retrieval was done by a different Dr. Then when you do bloodwork it is just in and out - no one talks to you or puts you at ease
Describe the protocols Paulette Browne used in your cycles at Shady Grove Fertility and their degree of success.
Gonal-F 300 / Menopur 150 with HCG trigger shot. Retrieved 5 eggs and none fertilized. Pushed donor eggs. Would do a 2nd IVF round but would not change the protocol. We went to get a second opinion.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Anne)
Our nurse was Ann and she was great. Absolutely loved her. However, when I had a question or concern, I would never get her. I would leave a message on her voice mail and another nurse would respond. Spoke to about five different nurses and it was extremely frustrating. It felt less of a relationship and more like I was just another cog in the wheel
Describe your experience with Shady Grove Fertility.
I went to Fair Oaks which the waiting area is nice. The bloodwork (7-8am) was usually very quick but no relationship. Always a different nurse. At one point, due to the snow, we had to go to the Annandale office because the Fair Oaks one was closed. The Annandale office is bigger but older - waiting room is drabby, the seats are uncomfortable. People were there from all over and you had to stand which eventually they took a number of us to a large conference room. It felt like a cattle call. When you have your sonogram, it always be with a different doctor - whoever is one that rotation. Each one has a different demeanor and outlook. Was given various scenarios - mostly positive. Dr. Browne was on vacation and our egg retrieval was done by a different doctor. That doctor showed more compassion. A third doctor is the one who monitored our eggs because De. Browne was on vacation. He was much more positive with the outlook even though nothing fertilized. When Dr. Browne returned three weeks later, she wanted to have a debrief. We had already decided to get a second opinion but I called. It was basically like a "I told you so" type scenario of her just saying that she knew this would happen. This is NOT the portrayal she gave in our initial consultation.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring was done by bloodwork (drawn by a different nurse each time) and sono (done by a different doctor each time)
Describe the costs associated with your care under Paulette Browne at Shady Grove Fertility.
It was all handled by my insurance and we paid about $100 out-of-pocket. We actually never saw a bill.
What specific things went wrong at Shady Grove Fertility?
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
Different information and different outlook provided by different doctors. I barely saw Dr. Browne. It felt like there is no point person. They could not tell us what was wrong with the eggs. It felt very accusatory as if it were my fault. Each doctor gave conflicting information. Each nurse gave conflicting information. It felt as if no one knew you and no one really cared.
0
Doctor
Paulette Browne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
1
1
Age 35
4 IUI
Donor Sperm
Unexplained
South Asian
Income $50K - $99K
1st of 3 Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Meet him [Dr. Bromer] 3 times to discuss options but never felt heard, he never made me feel comfortable and could not figure out why I was unable to become pregnant....I feel dismissed, never got an answer why I could not get pregnant, was not sympathetic with our jpurney. The last meeting he told us that his wife and him also had fertility issues. Would have been nice to have known upfront as that was the appointment he was relatable to.
[Shady Grove] Unorganized, rude, overpriced and charged you more than you were told and then would send you a refund after you advocated that your co-pay was not what was quoted. I called the financial department many times and I would not receive return calls for days....Lost paperwork, when I left Dr. Bromers office for a different clinic the paperwork was not sent. My results were not communicated to me in a timely fashion.
How was your experience with Jason Bromer at Shady Grove Fertility?
I feel dismissed, never got an answer why I could not get pregnant, was not sympathetic with our jpurney. The last meeting he told us that his wife and him also had fertility issues. Would have been nice to have known upfront as that was the appointment he was relatable to.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Be your advocate, make sure your concerns are heard.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Meet him 3 times to discuss options but never felt heard, he never made me feel comfortable and could not figure out why I was unable to become pregnant.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
Our 1st IUI was not medicated, 2 others were with Clomid, estrace, did a trigger but cannot remember the name.
Describe your experience with the nursing staff at Shady Grove Fertility.
Toni was my nurse, she was unorganized, did not really know what protocol we were going to do. She was out of the office on maternity leave for a couple months and no one told us and when she returned she snapped at me and said I was rude to her. She told me that her pregnancy was not planned and said that none of her 4 pregnancies were and it would happen for us also. That was not something to tell a same sex couple who are struggling with unexplained fertility.
Describe your experience with Shady Grove Fertility.
Unorganized, rude, overpriced and charged you more than you were told and then would send you a refund after you advocated that your co-pay was not what was quoted. I called the financial department many times and I would not receive return calls for days.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Non medicated was cheaper, approximately $3000.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Lost paperwork, when I left Dr. Bromers office for a different clinic the paperwork was not sent. My results were not communicated to me in a timely fashion.
1
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
6
6
Age 27
1 Fertility Medications
Anovulation
PCOS
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Rachana was very informative and was able to answer any questions we had. She [Dr. Garde] was friendly, listened to put concerns and was supportive in our decisions whilst also advising on what she would recommend for our course of treatment and what testing was needed to track hormones abd other factors affecting our situation. ... We could not afford to switch to IVF so we cancelled the cycle without completing the IUI.
Strengths: they [Shady Grove Fertility] are organized and have a plan for everything. The staff are all friendly and I like the fact that there are numerous offices so if one was closed you could go to another for monitoring. Weaknesses: the cost. It is so expensive that we couldn't ever consider spending $20k to do IVF there. ... Ashley [nurse] was so compassionate and understanding. It was like having a good friend walk you through everything. She celebrated with us and hugged me when I cried. Definitely the kind of nurse I wanted in that situation.
How was your experience with Rachana Garde at Shady Grove Fertility?
Rachana was very informative and was able to answer any questions we had. She was friendly, listened to put concerns and was supportive in our decisions whilst also advising on what she would recommend for our course of treatment and what testing was needed to track hormones abd other factors affecting our situation.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Come prepared. She will ask what you know about your situation when you meet with her. Also don't be afraid to speak up for yourself and tell her what you want to happen.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
She took time to answer questions and say down with me to explain when the treatment wasn't working and what our options were.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
We decided on an IUI cycle because previous unmonitored clomid and letrozole cycles resulted in no pregnancy. The protocol started with letrozole 5mg for 5 days, followed by ultrasounds every 3 days. This disagree had no effect on follicle growth so she added Gonal-F 75IU injected once a day for 4 days followed by another ultrasound. There was still no follicle growth so the dose was increased to 150IU and continued for another 3 days. The next ultrasound also showed no change so Dr Garde then informed us that in order to increase the dose any more would need to switch to an IVF cycle in case of OHS and maturing too many follicles. We could not afford to switch to IVF so we cancelled the cycle without completing the IUI.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley Urben)
Ashley was so compassionate and understanding. It was like having a good friend walk you through everything. She celebrated with us and hugged me when I cried. Definitely the kind of nurse I wanted in that situation.
Describe your experience with Shady Grove Fertility.
Strengths: they are organized and have a plan for everything. The staff are all friendly and I like the fact that there are numerous offices so if one was closed you could go to another for monitoring. Weaknesses: the cost. It is so expensive that we couldn't ever consider spending $20k to do IVF there.
Describe the costs associated with your care under Rachana Garde at Shady Grove Fertility.
The cost for the IUI procedure was approx $3,500. We got a portion of that refunded because the cycle was cancelled. The medications totalled approx $1,500.
Describe Rachana Garde's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
6
Doctor
Rachana Garde
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Woodbridge
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
4
5
Age 34
5 Fertility Medications
Unexplained
European
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Levins nice, but could be maybe a little bit more personable at times though.... he's good at explaining and drawing, he's nice, but we couldn't really feel a real connection to him. we got more attached to the coordinating nurse than to him, honestly. He is professional, he was there when he could during a procedure, but I don't know... we just couldn't find a spark. we're switching to a different clinic and hope to find a doctor that can help us get pregnant.
The clinic [Shady Grove Fertility] is very modern and they have top of the art offices, technology and so on... but they are extremely expensive and one of the reasons we won't be continuing with Shady Grove is because we won't be able to afford them any longer. we'd love to... but don't have the resources any more. In the conditions that now a days insurances cover zero to nothing for infertility treatments, it's just outrageous how they take advantage of patient's desperate wish to conceive. There are other more affordable options outside Virginia and we'll look into that.
How was your experience with Eric Levens at Shady Grove Fertility?
he's good at explaining and drawing, he's nice, but we couldn't really feel a real connection to him. we got more attached to the coordinating nurse than to him, honestly. He is professional, he was there when he could during a procedure, but I don't know... we just couldn't find a spark. we're switching to a different clinic and hope to find a doctor that can help us get pregnant.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Be very clear what your goals are and don't be afraid to tell him if you want to jump straight to IVF. We regret not doing so and wasting lots of time and money on other procedures.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levins nice, but could be maybe a little bit more personable at times though.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
we tried timed intercourse, we did all tests on me and husband, we did also hysterscopy, we did hysterosalpingogram, we tested semen, done blood work, genetic testing ... we tried clomid and femara... we were diagnosed with "unexplained infertility", and didn't manage to get pregnant with what we tried unfortunately.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Layluma Hotaki)
Ms. Layluma Hotaki was a genuinely caring, war person, we loved having her as our coordinator.
Describe your experience with Shady Grove Fertility.
The clinic is very modern and they have top of the art offices, technology and so on... but they are extremely expensive and one of the reasons we won't be continuing with Shady Grove is because we won't be able to afford them any longer. we'd love to... but don't have the resources any more. In the conditions that now a days insurances cover zero to nothing for infertility treatments, it's just outrageous how they take advantage of patient's desperate wish to conceive. There are other more affordable options outside Virginia and we'll look into that.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
lost track, sorry
4
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
3
Age 22
IVF
Donor Eggs
Poor Egg Quality
Other
Other
Income $50K - $99K
Business Executive
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr. Bromer always follows up with us even if he was not present at the visit. He has relayed information to us even while he was on vacation. He has called us personally even outside of his work hours to make sure that we were not worried or misunderstanding any information. He is compassionate and trustworthy and my husband and I have been very blessed to have him as our physician!...I do wish that it would have been Dr. Bromer who preformed the Embryo Transfer himself rather than a different doctor, However I certainly understand that this may not have been a possibility for him on the day that my transfer occured.
{re: Shady Grove] The donor egg billing staff was very rude with the exception of Jasmine who was phenomenal. Linda at the front desk seems often less than thrilled that you are there. The donor egg and gestational coordinator Leslie Polanco was not pleasant to speak with at all. She was rude over the phone on a number of occasions. She seemed consistently motivated to slow down the process and was often shocked at how quickly we were able to complete the tasks given to us. My husband, donor and myself all recall feeling like she did not want this process to be a success for us which was extremely discouragibg and highly unnecessary.
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer always follows up with us even if he was not present at the visit. He has relayed information to us even while he was on vacation. He has called us personally even outside of his work hours to make sure that we were not worried or misunderstanding any information. He is compassionate and trustworthy and my husband and I have been very blessed to have him as our physician!
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
I do wish that it would have been Dr. Bromer who preformed the Embryo Transfer himself rather than a different doctor, However I certainly understand that this may not have been a possibility for him on the day that my transfer occured.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We used donor egg and Embryo Transfer.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patti)
My nurse was awesome. Definitely compassionate and invested. I did at time feel that she may have had too full of a case load and for that reason there were times when we could not get in touch with her to review important details and this made us feel unprepared at times.
Describe your experience with Shady Grove Fertility.
The donor egg billing staff was very rude with the exception of Jasmine who was phenomenal. Linda at the front desk seems often less than thrilled that you are there. The donor egg and gestational coordinator Leslie Polanco was not pleasant to speak with at all. She was rude over the phone on a number of occasions. She seemed consistently motivated to slow down the process and was often shocked at how quickly we were able to complete the tasks given to us. My husband, donor and myself all recall feeling like she did not want this process to be a success for us which was extremely discouragibg and highly unnecessary.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
19,500
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He was supportive and steadfastly informative.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
We were seemingly always down to the wire rushing around to make sure medication was ready to be picked up etc. We did have to start a medication late due to medication not being called in on time. We had a sonogram although very early (because we had been misinformed by the Rockville office e to schedule our ultrasound what ended up being 1.week too early. The techs at our 5.5 week ultrasound seemed in constant disagreement with one another. I had to go to multiple different rooms to get two separate ultrasounds because it seemed like they did not know what they were doing. We were told that we may be having an ectopic pregnancy which we were later informed by our Dr. That this was not a concern. We had a very poor experience that day which was unfortunate because this was to have been a very exciting moment to see our baby for the first time. Instead we ended up leaving in tears unnecessarily.
10
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Adaptability
3
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
0
5
Age 25 - 26
4 IVF
2 Embryo Freezing
Male Factor
Prefer not to answer
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Kipersztok always seemed rushed. It's not that I don't think he cared, it just seemed like he was often overwhelmed...He doesn't have much compassion when things go wrong, he fails to communicate vital information and then blames you for "not reading all the paperwork" that you ever got on this fertility journey. He claims he had know way to know there was a problem with your progress during a treatment when it was a hormone level that was regularly checked. He is quick to pass blame on anyone but himself and not quick to come up with helpful alternatives...
Shady Grove Waldorf has an excellent staff. Dana is a rock star who always is helpful and has answers. The rest of the ladies in the office are always great to interact with. Love all of the Waldorf Staff except Dr. Kiperzstok which is unfortunate since he's the only dr at this location...Not all Shady Grove doctors are the same. It's worth the added drive to another Shady Grove location (added over an hour to my drive when I switched locations) but it was well worth it to get a Doctor who had compassion, organization, and good communication...
How was your experience with Simon Kipersztok (retired) at Shady Grove Fertility?
I don't know what all else he has going on in his life, but Dr K is not a good doctor. He doesn't have much compassion when things go wrong, he fails to communicate vital information and then blames you for "not reading all the paperwork" that you ever got on this fertility journey. He claims he had know way to know there was a problem with your progress during a treatment when it was a hormone level that was regularly checked. He is quick to pass blame on anyone but himself and not quick to come up with helpful alternatives. My experience with him was frustrating and disheartening to say the least
What's one piece of advice would you give a prospective patient of Simon Kipersztok (retired) at Shady Grove Fertility?
Find a different doctor. Not all Shady Grove doctors are the same. It's worth the added drive to another Shady Grove location (added over an hour to my drive when I switched locations) but it was well worth it to get a Doctor who had compassion, organization, and good communication.
During treatment, were you treated like a number or a human with Simon Kipersztok (retired) at Shady Grove Fertility?
Dr K always seemed rushed. It's not that I don't think he cared, it just seemed like he was often overwhelmed
Describe your experience with Shady Grove Fertility.
Shady Grove Waldorf has an excellent staff. Dana is a rock star who always is helpful and has answers. The rest of the ladies in the office are always great to interact with. Love all of the Waldorf Staff except Dr. Kiperzstok which is unfortunate since he's the only dr at this location
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Simon Kipersztok (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Waldorf
Operations
Scheduling
Nursing Staff