Shady Grove Fertility

65 doctors work here

Rated 8.7
Strongly recommend: 69%Neutral: 21%Don't recommend: 10%8.7
69% strongly recommend
474 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,940
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
65 doctors work here
8.2
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Isaac Sasson
Shady Grove Fertility
100% strongly recommend
22 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Celso Silva
Shady Grove Fertility
91% strongly recommend
17 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 4%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
21 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 8%Don't recommend: 4%9.6
Anitha Nair
Shady Grove Fertility
86% strongly recommend
18 Reviews
Rated 9.5
Strongly recommend: 86%Neutral: 10%Don't recommend: 3%9.5
Sunita Kulshrestha
Shady Grove Fertility
72% strongly recommend
4 Reviews
Rated 9.4
Strongly recommend: 72%Neutral: 28%9.4
Eric Levens
Shady Grove Fertility
86% strongly recommend
39 Reviews
Rated 9.4
Strongly recommend: 86%Neutral: 12%Don't recommend: 3%9.4
Tarita Pakrashi
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 9.4
Strongly recommend: 80%Neutral: 20%9.4
Anate Aelion Brauer
Shady Grove Fertility
91% strongly recommend
9 Reviews
Rated 9.3
Strongly recommend: 91%Don't recommend: 9%9.3
Anish Shah
Shady Grove Fertility
84% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 16%9.3
Nicole Banks
Shady Grove Fertility
63% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 63%Neutral: 37%9.3
Brianna Schumacher
Shady Grove Fertility
67% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 67%Neutral: 33%9.3
Tara Budinetz
Shady Grove Fertility
80% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 80%Neutral: 20%9.2
Patricia McShane
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 9
Strongly recommend: 100%9
Ricardo Yazigi
Shady Grove Fertility
68% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 68%Neutral: 25%Don't recommend: 7%9
Joseph Doyle
Shady Grove Fertility
68% strongly recommend
18 Reviews
Rated 9
Strongly recommend: 68%Neutral: 32%9
Geof Tidey
Shady Grove Fertility
64% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 64%Neutral: 27%Don't recommend: 9%9
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
17 Reviews
Rated 8.9
Strongly recommend: 57%Neutral: 43%8.9
Frank Chang
Shady Grove Fertility
62% strongly recommend
16 Reviews
Rated 8.9
Strongly recommend: 62%Neutral: 33%Don't recommend: 6%8.9
Andrea Reh
Shady Grove Fertility
75% strongly recommend
14 Reviews
Rated 8.9
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.9
Shayne Plosker
Shady Grove Fertility
74% strongly recommend
16 Reviews
Rated 8.8
Strongly recommend: 74%Neutral: 8%Don't recommend: 19%8.8
Cigdem (Cori) Tanrikut
Shady Grove Fertility
40% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 40%Neutral: 60%8.8
Erika Johnston-MacAnanny
Shady Grove Fertility
71% strongly recommend
14 Reviews
Rated 8.8
Strongly recommend: 71%Neutral: 25%Don't recommend: 4%8.8
Shruti Malik
Shady Grove Fertility
62% strongly recommend
7 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 30%Don't recommend: 8%8.8
Jason Bromer
Shady Grove Fertility
66% strongly recommend
47 Reviews
Rated 8.7
Strongly recommend: 66%Neutral: 27%Don't recommend: 7%8.7
David Saffan
Shady Grove Fertility
47% strongly recommend
13 Reviews
Rated 8.6
Strongly recommend: 47%Neutral: 47%Don't recommend: 6%8.6
Joseph Osheroff
Shady Grove Fertility
63% strongly recommend
7 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 37%8.5
Lauren Roth
Shady Grove Fertility
56% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 56%Neutral: 44%8.5
Michael Levy
Shady Grove Fertility
70% strongly recommend
10 Reviews
Rated 8.5
Strongly recommend: 70%Neutral: 13%Don't recommend: 17%8.5
Ryan Martin
Shady Grove Fertility
65% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 65%Don't recommend: 35%8.4
Kate Devine
Shady Grove Fertility
42% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 42%Neutral: 52%Don't recommend: 6%8.4
Anthony Imudia
Shady Grove Fertility
77% strongly recommend
11 Reviews
Rated 8.2
Strongly recommend: 77%Don't recommend: 23%8.2
Melissa Esposito
Shady Grove Fertility
68% strongly recommend
12 Reviews
Rated 8.2
Strongly recommend: 68%Neutral: 19%Don't recommend: 13%8.2
Rebecca Chason
Shady Grove Fertility
75% strongly recommend
4 Reviews
Rated 8.1
Strongly recommend: 75%Neutral: 13%Don't recommend: 13%8.1
Tomer Singer
Shady Grove Fertility
63% strongly recommend
12 Reviews
Rated 8.1
Strongly recommend: 63%Neutral: 15%Don't recommend: 23%8.1
Caleb Kallen
Shady Grove Fertility of Philadelphia
70% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 2%Don't recommend: 29%8.1
Alex Polotsky
Shady Grove Fertility
56% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8
Eric Widra
Shady Grove Fertility
36% strongly recommend
25 Reviews
Rated 7.7
Strongly recommend: 36%Neutral: 52%Don't recommend: 12%7.7
Barbara Osborn
Shady Grove Fertility
19% strongly recommend
11 Reviews
Rated 7.5
Strongly recommend: 19%Neutral: 36%Don't recommend: 45%7.5
Brad Swelstad
Shady Grove Fertility
55% strongly recommend
18 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 17%Don't recommend: 27%7.5
Shona Murray
Shady Grove Fertility
53% strongly recommend
25 Reviews
Rated 7.3
Strongly recommend: 53%Neutral: 13%Don't recommend: 34%7.3
Michael Edelstein
Shady Grove Fertility
38% strongly recommend
11 Reviews
Rated 7.3
Strongly recommend: 38%Neutral: 30%Don't recommend: 33%7.3
Paulette Browne
Shady Grove Fertility
29% strongly recommend
5 Reviews
Rated 7.3
Strongly recommend: 29%Neutral: 57%Don't recommend: 14%7.3
Howard McClamrock
Shady Grove Fertility
44% strongly recommend
7 Reviews
Rated 7.2
Strongly recommend: 44%Neutral: 25%Don't recommend: 31%7.2
Kimberly Moon
Shady Grove Fertility
30% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 30%Neutral: 34%Don't recommend: 36%7
Jeffrey McKeeby
Shady Grove Fertility
32% strongly recommend
13 Reviews
Rated 7
Strongly recommend: 32%Neutral: 23%Don't recommend: 45%7
Simon Kipersztok (retired)
Shady Grove Fertility
40% strongly recommend
5 Reviews
Rated 7
Strongly recommend: 40%Neutral: 40%Don't recommend: 20%7
Rachana Garde
Shady Grove Fertility
51% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 51%Neutral: 17%Don't recommend: 32%6.9
Naveed Khan
Shady Grove Fertility
49% strongly recommend
8 Reviews
Rated 6.9
Strongly recommend: 49%Neutral: 27%Don't recommend: 24%6.9
Stephanie Beall
Shady Grove Fertility
50% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 27%Don't recommend: 23%6.7
Eugene Katz (retired)
Shady Grove Fertility
27% strongly recommend
9 Reviews
Rated 6.5
Strongly recommend: 27%Neutral: 50%Don't recommend: 23%6.5
Arthur Sagoskin
Shady Grove Fertility
23% strongly recommend
9 Reviews
Rated 6.3
Strongly recommend: 23%Neutral: 37%Don't recommend: 40%6.3
Lorna Timmreck
Shady Grove Fertility
23% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 23%Neutral: 39%Don't recommend: 39%6
Paul Shin
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 5
Strongly recommend: 50%Don't recommend: 50%5
Nancy Durso
Shady Grove Fertility
22% strongly recommend
9 Reviews
Rated 4.6
Strongly recommend: 22%Neutral: 7%Don't recommend: 71%4.6
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Selma Amrane
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Robert Setton
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Cassandra Roeca
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Nanette Santoro
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Rachel Sprague
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jessica Kanter
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 61 more

This clinic has 37 offices

Allentown
5018 Medical Center Circle, Suite 210
Allentown, PA 18106
484-640-5367
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
515 South Kings Ave
Brandon, FL 33511
813-513-6794
Brooklyn
41 Flatbush Ave
Brooklyn, NY 11217
929.419.5123
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Colorado Springs - Shady Grove
4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920
719-314-3333
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Denver
8200 E. BELLEVIEW AVENUE, SUITE 615-E
Greenwood Village, CO 80111
720-704-8221
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Henrico
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Norfolk
601 Colley Avenue
Norfolk, VA 23507
757-937-7955
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
804 Pershing Dr
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa Westshore
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Wesley Chapel
2590 Healing Way
Wesley Chapel, FL 33544
813-616-1442
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Wexford
6400 Brooktree Ct
Wexford, PA 15090
412.785.1057
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 35 more

60 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
2
0
Age 33
5 IVF
Unexplained
European
Income $200K - $499K
Business Executive
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It was mainly consultation [with Dr, Kimberly Moon]...She is a bit cold and not terribly helpful, but the thing that bothers me the most is that she knew that we lived in Maryland and never asked if we had thought about getting secondary insurance through the state (MD is 1 of 4 states that offers this option). The practice's financial representatives hounded us for over a year and never mentioned this option either. It made us feel like the practice is a business first and care provider second. We never felt great about Dr. Moon, so we ended up going to George Washington University IVF & Fertility instead. It was the FIRST thing our new doctor mentioned. This saved us an incredible amount of money and gave us peace of mind as we weighed our options. I want other Shady Grove patients to know about this option and I thought that FertilityIQ was a good way to share.
They kept trying to sell us on the fixed price option [at Shady Grove Fertility]. The tricky thing about the fixed price option is that it does not include medication which is a very expensive part of each round. I want other Shady Grove patients to know about this option and I thought that FertilityIQ was a good way to share...Our doctor knew that we lived in Maryland and never asked if we had thought about getting secondary insurance through the state (MD is 1 of 4 states that offers this option). The practice's financial representatives hounded us for over a year and never mentioned this option either. It made us feel like the practice is a business first and care provider second.
How was your experience with Kimberly Moon at Shady Grove Fertility?
She is a bit cold and not terribly helpful, but the thing that bothers me the most is that she knew that we lived in Maryland and never asked if we had thought about getting secondary insurance through the state (MD is 1 of 4 states that offers this option). The practice's financial representatives hounded us for over a year and never mentioned this option either. It made us feel like the practice is a business first and care provider second. We never felt great about Dr. Moon, so we ended up going to George Washington University IVF & Fertility instead. It was the FIRST thing our new doctor mentioned. This saved us an incredible amount of money and gave us peace of mind as we weighed our options. I want other Shady Grove patients to know about this option and I thought that FertilityIQ was a good way to share.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
It was mainly consultation.
Describe your experience with Shady Grove Fertility.
Our doctor knew that we lived in Maryland and never asked if we had thought about getting secondary insurance through the state (MD is 1 of 4 states that offers this option). The practice's financial representatives hounded us for over a year and never mentioned this option either. It made us feel like the practice is a business first and care provider second. We never felt great about Dr. Moon, so we ended up going to George Washington University IVF & Fertility instead. It was the FIRST thing our new doctor mentioned. This saved us an incredible amount of money and gave us peace of mind as we weighed our options. I believe it's unethical that the practice did not share this information. They kept trying to sell us on the fixed price option. The tricky thing about the fixed price option is that it does not include medication which is a very expensive part of each round. I want other Shady Grove patients to know about this option and I thought that FertilityIQ was a good way to share.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I believe it was a $50 consulatation
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
2
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
0
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
0
5
Age 35 - 36
4 IUI
Unexplained
European
Ashkenazi Jewish
Middle Eastern
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Esposito never took our infertility seriously. During my first time with her, she said, " You just need a little nudge." " It just takes longer in your 30's." I asked her about getting donor sperm b/c I knew there must be something wrong with my husband's sperm and she said, " It won't come to that." I told her about how the urologist told us that my husband's sperm has been attacked by his antibodies and Dr. Esposito said that the Dr. she trained with didn't believe in the antibodies attacking the sperm.
Some nurses [at Shady Grove-Frederick] were really nice and compassionate but I didn't feel that way about Allison Catalani. I felt like I was always telling her I wasn't pregnant and she didn't believe me. She never even said, " I am sorry," when I told her that I wasn't pregnant and I got my period. There was no compassion. She acted like she thought I would get pregnant soon. She was also disorganized. She put me down for timed intercourse once when the doctor and I knew that we were doing IUI. Once, she called my cell and left me a message with another woman's test results. She also forgot to tell me that my husband had to sign a paper before an IUI and it was a real hassle to have him get it done before the IUI could happen.
How was your experience with Melissa Esposito at Shady Grove Fertility?
I wrote a lot about Dr. Esposito in another earlier question. She also didn't pay attention to if the ultrasound showed old brown blood at the top of my uterus before an IUI. I found that that's not something the doctor's typically look for but it should be something the doctor's look for. I had one IUI where the nurse was about to do the IUI and she said, " You have some old blood at the top of your uterus." That should have been discovered days before the IUI and cleaned out. That wasn't the time to be told about it. The nurse did the IUI anyway but sperm don't do well trying to swim through old blood. Dr. Bromer finally told me that.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility?
She may under estimate your infertility. Don't go to her if you want IUI or if your husband had a successful reversal and you still can't get pregnant.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility?
Dr. Esposito never took our infertility seriously. During my first time with her, she said, " You just need a little nudge." " It just takes longer in your 30's." I asked her about getting donor sperm b/c I knew there must be something wrong with my husband's sperm and she said, " It won't come to that." I told her about how the urologist told us that my husband's sperm has been attacked by his antibodies and Dr. Esposito said that the Dr. she trained with didn't believe in the antibodies attacking the sperm. So she was implying she didn't believe in it either. I asked her what my husband could take to help his sperm and she said, " Clomid." I thought that was really weird. After I broke away from Dr. Esposito and went to Dr. Bromer, I asked him the same question and he answered it quite differently. He said my husband should take a supplement with L-Carnitine in it. Dr. Esposito never told me about Letrozole. She only told me I could take Clomid to mature more eggs for the IUI. Dr. Bromer told me that Letrozole would be a good choice for me to mature more eggs for IUI. For my first IUI with Dr. Esposito, she didn't order a blood test to check my hormones. She only wanted to go by what the transvaginal ultrasound showed. So the ultrasound make it look like the right day was day 11, but my body was not ready then. I even had old brown chunks of blood come out that day. When I had IUI's with Dr. Bromer, he always ordered a blood test and those tests showed that the right day in my cycle was the 13th day. Dr. Esposito didn't tell me that my husband should lose weight to help the sperm. My husband's sperm back then ( 2014) had a motility of 1+/2 which is below normal. In 2015, my husband started exercising and lost about 20 lbs. After that, the motility gradually increased until it was 2+/3 at the best. Dr. Esposito should have made a big deal about the motility. It is important with IUI. Dr. Esposito never mentioned that there could be a problem with my husband's sperm binding with my eggs and penetrating them. When I saw Dr. Bromer, he told me there was likely a problem with my husband's sperm being able to bind with and penetrate my eggs.
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility and their degree of success.
She wanted to use the simplest treatment. She did my first IUI without having me get the blood test to check hormones. She just wanted to see what the ultrasound showed. She didn't have me take Letrozole or Clomid.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allison Catalani)
Some nurses were really nice and compassionate but I didn't feel that way about Allison Catalani. I felt like I was always telling her I wasn't pregnant and she didn't believe me. She never even said, " I am sorry," when I told her that I wasn't pregnant and I got my period. There was no compassion. She acted like she thought I would get pregnant soon. She was also disorganized. She put me down for timed intercourse once when the doctor and I knew that we were doing IUI. Once, she called my cell and left me a message with another woman's test results. She also forgot to tell me that my husband had to sign a paper before an IUI and it was a real hassle to have him get it done before the IUI could happen. I would sometimes email her a question and she would email me back with as little words as possible. It seemed like she was just emailing as quickly as possible without really caring how she came across. Sometimes, she never got back to me at all and I finally found out from another nurse that I could email my doctor directly. Allison Catalani didn't tell me that. So then after that, I just emailed my doctor with questions rather than Allison Catalani.
Describe your experience with Shady Grove Fertility.
Some nurses here are more compassionate than others. My nurse seemed to be on vacation a lot. Some doctors are better than others. Most nurses were more optimistic than they should be. Don't go into the fertility center thinking you will be successful unless you are willing to pay thousands for IVF. IUI doesn't usually work and the doctors and nurses won't tell you that.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility.
I think IUI was like $200. I think a transvaginal ultra sound was $250. I always had a bill of about $500 when I got IUI.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
I wrote about all the things that went wrong in the prior questions.
0
Doctor
Melissa Esposito
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
4
1
Age 38
1 IVF
Tubal Blockage
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Moon overall was a nice lady. I am a nurse and understood many of the things that were going on but my husband did not and he always felt dismissed. I saw her on my initial consultation and one other time. She did take time to come and give me an ultrasound while the regular staff was at lunch and I was having a miscarriage. Other than that she never performed one procedure. I saw a variety of other dr's. She did call after my miscarriage and I explained to her a complacation that I was having and she brushed me off. I had to be seen at an urgent care. She never even called after my failed transfer
They [Shady Grove] arw good at making appointments that work for you. The phlebotomist are super nice and they are the only ones who remember your name. The receptionist are very rude and unprofessional... I signed up for a certain type of plan where you pay for so many and if they arw unsuccessful then you get reimbursed. I should have had like 6 treatments. After the first one they started sending me bills for every little thing. When I inquired about it they claim that that was not what plan I was under and that I was a pay as you go pt. Meanwhile I provide them with all of the correspondance with my financial guy and got no where. They would not budge.
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon overall was a nice lady. I am a nurse and understood many of the things that were going on but my husband did not and he always felt dismissed. I saw her on my initial consultation and one other time. She did take time to come and give me an ultrasound while the regular staff was at lunch and I was having a miscarriage. Other than that she never performed one procedure. I saw a variety of other dr's. She did call after my miscarriage and I explained to her a complacation that I was having and she brushed me off. I had to be seen at an urgent care. She never even called after my failed transfer
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Ask a lot of questions ans do not expect much
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Many times when I would go in for my blood draws or scans there was only standing room because there were so many patients. It was very impersonal. Everyone there is nervous and scared and possibly desperate and they just chat about whats for lunch and what they did for the weekend. Very insensitive.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I did a round of drugs for egg retrieval (injections, pills and vaginal suppository). Had a "practice" egg insertion, the actually incantation and then a frozen transfer. During the frozen cycle I participated in a clinical trial.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Wood)
Jennifer was very organized but she would mainly communicate via email. If you called you would never get an answer. When I was actively going through a miscarriage she never once said sorry or showed any sympathy she only told me to calm down
Describe your experience with Shady Grove Fertility.
They arw good at making appointments that work for you. The phlebotomist are super nice and they are the only ones who remember your name. The receptionist are very rude and unprofessional
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Around $10,000
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She only suggested/recommended single transfer
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to order appropriate test
  • Lost or damaged samples
Describe the specific things that went wrong at Shady Grove Fertility.
When I had my miscarriage, I passes the fetus at home and was told to bring it in when I arrived for my D&C. I was asked if I would like to have genetic testing done and I did. They did not send the fetus along with the other tissue and I got a bill for $600. I was not informed of the cost of the test and they lost the critical portion of the specimen so I got no actual results. Second: I signed up for a certain type of plan where you pay for so many and if they arw unsuccessful then you get reimbursed. I should have had like 6 treatments. After the first one they started sending me bills for every little thing. When I inquired about it they claim that that was not what plan I was under and that I was a pay as you go pt. Meanwhile I provide them with all of the correspondance with my financial guy and got no where. They would not budge.
4
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
7
3
Age 30 - 31
7 IUI
Donor Sperm
Ashkenazi Jewish
Income $200K - $499K
Consultant
Only Doc Seen
LGBTQ
Neutral
Doesn't Recommend
Successful
Know that even though he's not the warmest and seems very busy/rushed, he does care. Be prepared to have your primary relationship be with the nurses.
Most months, I would finish at the clinic around 11, meaning I missed half a day of work. This was frustrating, and it communicated to me that my time was less valuable than theirs.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is a matter-of-fact communicator who tries to present a balanced view of options with accompanying benefits and risks. He is not very warm, but he's jovial and seems to care about his patients. Dr. Widra is very very busy, and as his patient, I felt rushed in communicating with him.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Know that even though he's not the warmest and seems very busy/rushed, he does care. Be prepared to have your primary relationship be with the nurses.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
They did not get to know me as a human, but they didn't confuse me with other patients. My nurse switched twice over the course of my treatment, and since in Dr. Widra's practice the RNs are the primary points of contact for a patient, those transitions affected my experience.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Laura Appling)
At SGF, the nurses are the primary caregivers. In general, they are good nurses. They are caring and organized. That said, because the nurses are the primary points of contact for patients, any turnover on the nursing team is more challenging for patients than it would be if Dr. Widra managed the relationships on his panel more closely. This was my experience.
What specific things went wrong at Shady Grove Fertility?
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Wait times at both of the SGF facilities I visited - K Street and Rockville - were long and unpredictable. K street will not perform IUIs with donor sperm, so I had to go out to the Rockville location every month for that procedure. The earliest available IUI is at 9:30, and it literally never happened at 9:30 even when I had the earliest slot. Most months, I would finish at the clinic around 11, meaning I missed half a day of work. This was frustrating, and it communicated to me that my time was less valuable than theirs. More importantly, though, with fertility issues, I as a patient was very sensitive to making sure that when I did have control of a particular variable, like timing of insemination, I took that seriously. Making a patient wait an undisclosed amount of time for an insemination may not be clinically problematic, but it made me anxious that I was missing "the window" and gave me the sense that SGF cared less about my success than I did.
7
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
6
6
Age 35 - 36
3 IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Uterine Fibroids
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Come with a list of questions because he [Dr. Geof Tidey] doesn’t offer up much without asking... Retrieval cancelled...Donor egg cycle with two donor egg embryos and that outcome was a negative pregnancy test. Then he decided a possible fibroid could be interfering with implantation and he removed two small fibroids...We went through an entire donor egg cycle that didn’t result in pregnancy and then he decided to take out a small fibroid that he felt might be causing the problem. I know this is lot of chance and statistics I just felt like I was a shot in the dark and didn’t receive proper workup and treatment.
[Nurses at Shady Grove Fertility were] Excellent!!! If it wasn’t for them I may have changed doctors!...Doesn’t seem to be up to date when I went there with current treatments and protocols. A newer partner joined and did one of my IUIs and he’s very forward thinking and open to new protocols and treatments...[Treatment] Not tailored for anyone with low egg reserve. Never made one follicle when I had 2-5 follicles on oral Med cycles. Retrieval cancelled Donor egg cycle with two donor egg embryos and that outcome was a negative pregnancy test. Then he decided a possible fibroid could be interfering with implantation and he removed two small fibroids.
How was your experience with Geof Tidey at Shady Grove Fertility?
I just didn’t feel like I received a proper pre treatment workup like others that were undergoing similar therapy and treatments. He never seemed to give me definitive choices and made me feel a little unsure about everything he told me. My husband felt like he was reactive to everything and not proactive and quickly jumped us to donor eggs.
What's one piece of advice would you give a prospective patient of Geof Tidey at Shady Grove Fertility?
Come with a list of questions because he doesn’t offer up much without asking.
During treatment, were you treated like a number or a human with Geof Tidey at Shady Grove Fertility?
I never felt like he connected with me like one of his partners did. He was always like “let’s just see.” During my own egg IVF cycle did we learn about my low AMH and ELEVATED FSH. He didn’t really do much of a “fertility” workup that I read about many others routinely receiving. We went through an entire donor egg cycle that didn’t result in pregnancy and then he decided to take out a small fibroid that he felt might be causing the problem. I know this is lot of chance and statistics I just felt like I was a shot in the dark and didn’t receive proper workup and treatment.
Describe the protocols Geof Tidey used in your cycles at Shady Grove Fertility and their degree of success.
Clomid with TRIGGER ANS IUI X2 Femara with trigger and iui x2 last one ovulated early IVF With own eggs with starting with BCP and injections. Not tailored for anyone with low egg reserve. Never made one follicle when I had 2-5 follicles on oral Med cycles. Retrieval cancelled Donor egg cycle with two donor egg embryos and that outcome was a negative pregnancy test. Then he decided a possible fibroid could be interfering with implantation and he removed two small fibroids.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Valerie )
Excellent!!! If it wasn’t for them I may have changed doctors!
Describe your experience with Shady Grove Fertility.
Doesn’t seem to be up to date when I went there with current treatments and protocols. A newer partner joined and did one of my IUIs and he’s very forward thinking and open to new protocols and treatments.
Describe the costs associated with your care under Geof Tidey at Shady Grove Fertility.
Spent a total of 30,000
Describe Geof Tidey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He made appropriate recommendations
6
Doctor
Geof Tidey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Richmond
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
8
6
Age 42
IUI
IVF
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Business Executive
2nd of 2 Docs
Neutral
Doesn't Recommend
Successful
Dr. Moon was used to working with SMCs and was recommended to me. She reviewed my file and gave me plenty of time to talk about my history and the potential options at her clinic. I knew what I wanted to do and she was quick to help me figure out next steps and also worked hard to help me determine which donor was the right one for me....She was kind, listened to my story, helped me pick an egg donor, and was very responsive when I had an issue with the RE that handled my transfer....
I think Shady Grove has a high quality lab and has high success due to this. The rest of the operation is large, I felt like a # and they had several major errors during my time there--for example failing to get an ultrasound on my egg donor on her last visit so they had her trigger without all of the necessary info...I had very little experience with the nursing staff due to using DE. The staff who were around during my transfer were fine....The clinic failed to complete the appropriate tests on the Egg Donor. The clinic gave me personal information about the donor which allowed me to know her name. ..
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon was used to working with SMCs and was recommended to me. She reviewed my file and gave me plenty of time to talk about my history and the potential options at her clinic. I knew what I wanted to do and she was quick to help me figure out next steps and also worked hard to help me determine which donor was the right one for me.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
I specifically sought out Dr. Moon on the recommendation of others due to the large size of the clinic and the factory feel of the operation. She was kind, listened to my story, helped me pick an egg donor, and was very responsive when I had an issue with the RE that handled my transfer.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I got pregnant on my first DE transfer so I didn't have a rigorous protocol.
Describe your experience with the nursing staff at Shady Grove Fertility.
I had very little experience with the nursing staff due to using DE. The staff who were around during my transfer were fine.
Describe your experience with Shady Grove Fertility.
I think Shady Grove has a high quality lab and has high success due to this. The rest of the operation is large, I felt like a # and they had several major errors during my time there--for example failing to get an ultrasound on my egg donor on her last visit so they had her trigger without all of the necessary info. The RE who handled my transfer was awful and I worried that he purposely botched my transfer due to his attitude. In the end, I luckily got pregnant that cycle and was done with any fertility treatments.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I chose a guaranteed DE program and it was expensive. I think the cost was $30,500. I've tried to block out the cost but my daughter was well worth the money!
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
The clinic strongly prefers eSET for DE.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
The clinic failed to complete the appropriate tests on the Egg Donor. The clinic gave me personal information about the donor which allowed me to know her name. The RE who completed my transfer didn't know the quality of all of my specimens and tried to browbeat me into transferring one without the information. In the end, an embryologist was able to provide that information within a few minutes and we proceeded. But I was beyond distraught by the RE's attitude and the lack of embryos from a proven egg donor. My RE, who I had been working with, did respond appropriately when I contacted her with my concerns.
8
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
2
6
Age 35
IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Other
Income $500K
Entrepreneur
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
With regard to our specific treatment by Dr. Levy, I thought he was very quick to jump the gun after our second failed IVF and suggest thinking about donor eggs. Not only did this seem premature to me, but it made me feel like my doctor was willing to go to bat for me.
I was happy with the efficiency of the Shady Grove process, however, the waiting room area can feel very impersonal and crowded at times. Jordan was our point person for everything. She was on the ball, cheerful and genuinely wanted to see us succeed for us and not for the statistics of the clinic.
How was your experience with Michael Levy at Shady Grove Fertility?
Dr. Levy has a long track record of several decades treating patients for infertility. He is affable and personable and confident in his abilities. For those with less challenging or complex fertility issues, I believe he would be a good fit. I did not feel in our case, as we discovered we discovered we had challenges, that he was flexible or open-minded in our chances for a successful round.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
He has a long history of treating patients and I believe there is something to be said for this depth of experience. However, if you discover you are a more challenging case, I would encourage exploring other doctors.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
I was happy with the efficiency of the Shady Grove process, however, the waiting room area can feel very impersonal and crowded at times. With regard to our specific treatment by Dr. Levy, I thought he was very quick to jump the gun after our second failed IVF and suggest thinking about donor eggs. Not only did this seem premature to me, but it made me feel like my doctor was willing to go to bat for me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jordan Blades)
Jordan was our point person for everything. She was on the ball, cheerful and genuinely wanted to see us succeed for us and not for the statistics of the clinic.
2
Doctor
Michael Levy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
2004 - 2011, Successful
5
5
Age 27 - 34
1 IVF
1 Egg Freezing
Donor Eggs
Surrogacy
PCOS
Unexplained
Native American
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
I did not like his [Dr. Michael Levy] bedside manner- I thought he was callous and not compassionate to the emotional turmoil. However, he helped me to concieve my son (17 months of treament) and ultimately my daughter (donor egg and gestational carrier) and I will always be eternally grateful for his success. I don't think he is "nice" but I think he knows what he is doing...As the intended mother I was not always made aware of what drugs were being prescribed and timelines for procedures with my donor and my gestational carrier. This was very frustrating.
The whole process was very emotional and the office [Shady Grove Fertility] didn't always communicate clearly and when I called to inquire (usually about a medication or timing) I was once told "to just wait" and that he wasn't doing the transfer until HE [Dr. Michael Levy] was ready. m(He later apologized)...As the intended mother I was not always made aware of what drugs were being prescribed and timelines for procedures with my donor and my gestational carrier. This was very frustrating.
How was your experience with Michael Levy at Shady Grove Fertility?
I did not like his bedside manner- I thought he was callous and not compassionate to the emotional turmoil. However, he helped me to concieve my son (17 months of treament) and ultimately my daughter (donor egg and gestational carrier) and I will always be eternally grateful for his success. I don't think he is "nice" but I think he knows what he is doing.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
Do not expect warm and fuzzy and don't take it personally.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
The whole process was very emotional and the office didn't always communicate clearly and when I called to inquire (usually about a medication or timing) I was once told "to just wait" and that he wasn't doing the transfer until HE was ready. m(He later apologized)
Describe the protocols Michael Levy used in your cycles at Shady Grove Fertility and their degree of success.
I spent seventeen months taking clomid and metformin until my son was concieved (2002) and then used an egg donor and a gestational carrer (3 transfers with 2 separate carriers) with my daughter born in 2009. I do not remember all the drugs used for the egg retrieval and insemination.
Describe your experience with the nursing staff at Shady Grove Fertility.
It was very hit or miss and some were definitely more compassionate than others.
Describe your experience with Shady Grove Fertility.
I think the clinic is a reflection of the doctor. Sometimes as a patient I was made to feel my questions or concerns were an inconvienience.
Describe the costs associated with your care under Michael Levy at Shady Grove Fertility.
Insurance covered my 17 months of infertility. Egg Donor and retrieval was about $20,000 Transfers were in the $10,000 range each if I remember correctly.
What specific things went wrong at Shady Grove Fertility?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
As the intended mother I was not always made aware of what drugs were being prescribed and timelines for procedures with my donor and my gestational carrier. This was very frustrating.
5
Doctor
Michael Levy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2011, Unsuccessful
0
0
Age 37 - 39
4 IUI
6 IVF
Unexplained
European
Income $100K - $199K
Operations
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I was pregnant, she [Dr Lorna Timmreck] ordered me to stop taking endometrin, because she did not think my Beta's were high enough and could not see the sack in my uterus. I begged her to give me more medication, but she refused. Shortly afterwards, I started bleding and lost the baby. Afterwards, I showed my Betas to two other fertility clinics - both were shocked at Timmreck's decision to stop a potentially viable pregnancy.
The good [at Shady Grove fertility of Columbia] : Lots of locations and (almost) convenient hours. Many doctors to choose from with pretty brochures in nice offices. The support groups are great. The bad: patients are just numbers - no individual treatment plans. Patients are mostly seen by nurses and rushed staff members.
How was your experience with Lorna Timmreck at Shady Grove Fertility?
While I was pregnant, she ordered me to stop taking endometrin, because she did not think my Beta's were high enough and could not see the sack in my uterus. I begged her to give me more medication, but she refused. Shortly afterwards, I started bleding and lost the baby. Afterwards, I showed my Betas to two other fertility clinics - both were shocked at Timmreck's decision to stop a potentially viable pregnancy.
What's one piece of advice would you give a prospective patient of Lorna Timmreck at Shady Grove Fertility?
Get a new doctor - I did and was treated MUCH better by someone else. Plus, I now have a baby!
During treatment, were you treated like a number or a human with Lorna Timmreck at Shady Grove Fertility?
Despite being her patient for years, she did not even remember my husband's name and seemed to care more about my shoes than us, as human beings.
Describe the protocols Lorna Timmreck used in your cycles at Shady Grove Fertility and their degree of success.
Started with a natural iui, then progressed to three standard iui's, then to two ivf's with ganeralix, gonal f and menopur. Second ivf resulted in a pregnancy, but Timmreck had me stop the endometrin due to low Betas, so I lost the baby.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stephanie)
She was kind, but nervous. The staff was ok and there was one phlembotomist who was great. The other one I tried to avoid.
Describe your experience with Shady Grove Fertility.
The good: Lots of locations and (almost) convenient hours. Many doctors to choose from with pretty brochures in nice offices. The support groups are great. The bad: patients are just numbers - no individual treatment plans. Patients are mostly seen by nurses and rushed staff members.
Describe the costs associated with your care under Lorna Timmreck at Shady Grove Fertility.
I was mostly covered by insurance and had to only pay for medications, which ended up to be a few thousand dollars in total.
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
I believe I lost a baby due to my doctor's decision.
0
Doctor
Lorna Timmreck
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
2
1
4 IUI
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We met with him for our initial consultation and after that we essentially never saw him again during treatment....He [Dr. McKeeby] seems like a nice guy, but there was never any real follow up or interest in my case. He arrived to an appointment unprepared and clearly didn’t review my test results... as they were incomplete and required a follow up exam...Dr. McKeeby was supposed to follow up with me after our final meeting regarding the next steps and he never did...
They’d say they’d call and then they [Shady Grove Salisbury] wouldn’t. They’d forget to relay test results. Ordering medication was a nightmare thanks to no help on their part. The nurses/staff don’t seem to really make a connection with the patients because it’s always a different nurse calling with results, or communicating the doctor’s orders....Provided medication charts were halfway completed, failed to be informed of exam results... which ultimately delayed starting treatment, issues with prescriptions being called in
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
He seems like a nice guy, but there was never any real follow up or interest in my case. He arrived to an appointment unprepared and clearly didn’t review my test results... as they were incomplete and required a follow up exam. This somehow slipped through the cracks (one of many times overall with this clinic). I’m still trying to figure out if this was the fault of Dr. Mckeeby, the nurses or the clinic’s organization. Either way, it’s super disappointing. Finally, Dr. McKeeby was supposed to follow up with me after our final meeting regarding the next steps and he never did...
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
We met with him for our initial consultation and after that we essentially never saw him again during treatment. During that time, I can 100% say he wouldn’t recognize me as a patient if he saw me in the waiting room.
Describe your experience with the nursing staff at Shady Grove Fertility.
They’d say they’d call and then they wouldn’t. They’d forget to relay test results. Ordering medication was a nightmare thanks to no help on their part. The nurses/staff don’t seem to really make a connection with the patients because it’s always a different nurse calling with results, or communicating the doctor’s orders. We are all just numbers.
Describe your experience with Shady Grove Fertility.
I was so hopeful that SGF would help my husband and I. Words can’t explain how disappointed I am with their organization as a whole. If I would have gotten pregnant right away I’d be happy because a) I wouldn’t have experienced the many weaknesses of their organization after treating there for a year, and b) I’d have a baby. This clinic is for women who get pregnent within two cycles. Anything more than that, you’ll learn that you’re just a number. The only reason I stayed for so long is because I was desperate and there a few other choices in the area.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Insurance covered most costs.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
Annapolis office - Provided medication charts were halfway completed, failed to be informed of exam results... which ultimately delayed starting treatment, issues with prescriptions being called in or lack thereof, was told by Nursing staff it wasn’t worth doing insurance appeal against doctor’s advice, getting in touch with nurses was difficult, lack of empathy from staff, lack of communication, etc, etc.
2
Doctor
Jeffrey McKeeby
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
1
Clinic
Shady Grove Fertility
Salisbury
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources