Shady Grove Fertility

45 doctors work here

Rated 8.1
Strongly recommend: 58%Neutral: 23%Don't recommend: 18%8.1
58% strongly recommend
489 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.4
8.4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
45 doctors work here
NPS
7.8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Emily Barnard
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility
92% strongly recommend
6 Reviews
Rated 9.6
Strongly recommend: 92%Don't recommend: 8%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 10%Don't recommend: 2%9.6
Eric Levens
Shady Grove Fertility
83% strongly recommend
41 Reviews
Rated 9.3
Strongly recommend: 83%Neutral: 10%Don't recommend: 7%9.3
Joseph Doyle
Shady Grove Fertility
71% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 71%Neutral: 28%Don't recommend: 1%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Ricardo Yazigi (retired)
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%9
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9
Shruti Malik
Shady Grove Fertility
75% strongly recommend
11 Reviews
Rated 9
Strongly recommend: 75%Neutral: 15%Don't recommend: 10%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Lauren Roth
Shady Grove Fertility
60% strongly recommend
8 Reviews
Rated 8.7
Strongly recommend: 60%Neutral: 40%8.7
Jason Bromer
Shady Grove Fertility
69% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 69%Neutral: 23%Don't recommend: 8%8.7
Kate Devine
Shady Grove Fertility
61% strongly recommend
15 Reviews
Rated 8.6
Strongly recommend: 61%Neutral: 36%Don't recommend: 3%8.6
Brad Swelstad
Shady Grove Fertility
70% strongly recommend
20 Reviews
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.4
Rebecca Chason
Shady Grove Fertility
71% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 71%Don't recommend: 29%8.3
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Sunita Kulshrestha (retired)
Shady Grove Fertility
67% strongly recommend
6 Reviews
Rated 8.3
Strongly recommend: 67%Neutral: 7%Don't recommend: 26%8.3
Melissa Esposito
Shady Grove Fertility
74% strongly recommend
15 Reviews
Rated 8.3
Strongly recommend: 74%Neutral: 15%Don't recommend: 12%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Andrea Reh
Shady Grove Fertility
70% strongly recommend
27 Reviews
Rated 8.2
Strongly recommend: 70%Neutral: 8%Don't recommend: 22%8.2
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
19 Reviews
Rated 8.1
Strongly recommend: 57%Neutral: 25%Don't recommend: 18%8.1
Barbara Osborn
Shady Grove Fertility
25% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 25%Neutral: 49%Don't recommend: 25%8
Stephanie Beall
Shady Grove Fertility
59% strongly recommend
10 Reviews
Rated 8
Strongly recommend: 59%Neutral: 31%Don't recommend: 9%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Anitha Nair
Shady Grove Fertility
68% strongly recommend
22 Reviews
Rated 7.8
Strongly recommend: 68%Neutral: 5%Don't recommend: 26%7.8
Eric Widra
Shady Grove Fertility
38% strongly recommend
29 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Naveed Khan
Shady Grove Fertility
56% strongly recommend
9 Reviews
Rated 7.3
Strongly recommend: 56%Neutral: 18%Don't recommend: 25%7.3
Arthur Sagoskin
Shady Grove Fertility
34% strongly recommend
12 Reviews
Rated 6.9
Strongly recommend: 34%Neutral: 33%Don't recommend: 33%6.9
Rachana Garde
Shady Grove Fertility
43% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 22%Don't recommend: 34%6.9
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
35% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 35%Neutral: 23%Don't recommend: 42%6.6
Howard McClamrock
Shady Grove Fertility
31% strongly recommend
8 Reviews
Rated 6.6
Strongly recommend: 31%Neutral: 31%Don't recommend: 37%6.6
Paulette Browne
Shady Grove Fertility
45% strongly recommend
6 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 24%Don't recommend: 32%6.6
Paul Shin
Shady Grove Fertility
26% strongly recommend
3 Reviews
Rated 6.5
Strongly recommend: 26%Neutral: 49%Don't recommend: 26%6.5
Lorna Timmreck
Shady Grove Fertility
41% strongly recommend
8 Reviews
Rated 6.5
Strongly recommend: 41%Neutral: 27%Don't recommend: 32%6.5
Jeffrey McKeeby
Shady Grove Fertility
27% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 27%Neutral: 22%Don't recommend: 52%6
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Nancy Durso
Shady Grove Fertility
21% strongly recommend
9 Reviews
Rated 4.4
Strongly recommend: 21%Neutral: 11%Don't recommend: 68%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Jaimin Shah
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Laura Zalles
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 41 more

This clinic has 21 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
Bel Air
201 Plumtree Road
Bel Air, MD 21015
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
Spring
2255 E Mossy Oaks Rd
Spring, TX 77389
Towson
901 Dulaney Valley Road
Towson, MD 21204
Waldorf
3010 Crain Highway
Waldorf, MD 20601
Washington DC
2021 K Street NW
Washington, DC 20006
Westminster
844 Washington Rd
Westminster, MD 21157
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
Show 19 more

109 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 42 - 43
1 IVF
Poor Egg Quality
Unexplained
Latinx
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
She is clear and honest. Dr Reh is more into the scientific results and medical procedures than any other options (like natural supplements NeoQ10)...From the beginning Dr Reh told us that after 40’s fertility chances goes down around 90%, she explained in detail the process, she was realistic and precise with our expectations. Dr Reh has knowledge and experience about fertility treatments...Regular protocol with injections and trainings. Maybe the amount of dosage were higher for me because I had lots of eggs, but not much quality.
Shady Grove fertility is a huge company that provides anything is needed for fertility problems. They have an specialist for all the needs. There’s not another place with all the advantages that Shady Grove offers. In our case the nurse is always lovely and kind, Cristina B. usually returns calls the same day. She explains in detail every step of the process, always kind and patient... They have staff and support teams for any need. From the beginning until the end the patient knows what to expect, what to do, what is next and what is happening. Very hard to find a clinic with this much of organization for every step of this complicated process. There’s no waste of time here.
How was your experience with Andrea Reh at Shady Grove Fertility?
From the beginning Dr Reh told us that after 40’s fertility chances goes down around 90%, she explained in detail the process, she was realistic and precise with our expectations. Dr Reh has knowledge and experience about fertility treatments. She is clear and honest. Dr Reh is more into the scientific results and medical procedures than any other options (like natural supplements NeoQ10). There’s not scientific proof that natural supplements improve fertility, but our point was if it does not hurt, why not?
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Dr Reh works for Shady Grove, which is a center that has everything is needed for fertility treatments, she works with many patients daily and experience is everything.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Shady Grove fertility is a huge company that provides anything is needed for fertility problems. They have an specialist for all the needs. There’s not another place with all the advantages that Shady Grove offers. In our case the nurse is always lovely and kind, Cristina B. usually returns calls the same day. She explains in detail every step of the process, always kind and patient.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
Regular protocol with injections and trainings. Maybe the amount of dosage were higher for me because I had lots of eggs, but not much quality.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Cristina - Nurse)
Cristina Brocato is a great nurse, very kind and with a lovely attitude to her patients. She was the easy part in this process, very supportive, with a lot of patience. Cristina definitively made a big difference through the process. She was kind and responded every single one of my many questions and concerns.
Describe your experience with Shady Grove Fertility.
Shady Grove is by far the most complete fertility clinic. It provides help and support through the whole process. They have staff and support teams for any need. From the beginning until the end the patient knows what to expect, what to do, what is next and what is happening. Very hard to find a clinic with this much of organization for every step of this complicated process. There’s no waste of time here.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Around 10,000 I believe but not sure
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I
8
Doctor
Andrea Reh
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Shady Grove Fertility
Leesburg
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
5
NPS
7
Age 37 - 38
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $100K - $199K
Lawyer
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
Don’t expect to see [Dr. Kulshrestha] much in person. Most correspondence will be through her nurse. She is thorough over the phone only if you ask her tons of questions...I have 2 cancelled IVF cycles. I feel like she is not trying to figure out “why” the cycles were cancelled. She suggest the same cycles or to move along with transferring my one and only embryo. At this point, I feel like she and nurse are giving up on me.
The billing dept at the Waldorf location [of Shady Grove Fertility] is horrible. Stay in stop of them and keep all your receipts. The Waldorf location is smaller than some of the other offices (DC And Rockville)... After monitoring appts, I’ve had to call for further instructions. They are suppose to call the patients-not the other way around...Nurse Rochelle was pretty good. I don’t have any complaints about her. She always answered all my questions in a timely manner.
How was your experience with Sunita Kulshrestha (retired) at Shady Grove Fertility?
I have 2 cancelled IVF cycles. I feel like she is not trying to figure out “why” the cycles were cancelled. She suggest the same cycles or to move along with transferring my one and only embryo. At this point, I feel like she and nurse are giving up on me.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha (retired) at Shady Grove Fertility?
Don’t expect to see her much in person. Most correspondence will be through her nurse. She is thorough over the phone only if you ask her tons of questions.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rochelle )
Nurse Rochelle was pretty good. I don’t have any complaints about her. She always answered all my questions in a timely manner.
Describe your experience with Shady Grove Fertility.
The billing dept at the Waldorf location is horrible. Stay in stop of them and keep all your receipts. The Waldorf location is smaller than some of the other offices (DC And Rockville). Due to the pandemic, the Waldorf location is temporarily closed which is an inconvenience.
Describe the costs associated with your care under Sunita Kulshrestha (retired) at Shady Grove Fertility.
80% covered through insurance so not too bad
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
After monitoring appts, I’ve had to call for further instructions. They are suppose to call the patients-not the other way around.
5
Doctor
Sunita Kulshrestha (retired)
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility
Waldorf
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
7
Age 35 - 36
1 IVF
Anovulation
Male Factor
PCOS
Recurrent Pregnancy Loss
European
Black or African-American
Native American
Income $50K - $99K
Operations
1st of 2 Docs
18 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
It was a standard IVF protocol [with Dr.Nancy Durso]...Start with low doses and slowly work up in dose. She didn’t cater to me and my body which resulted in a lot of my eggs being fried or too mature and so many little ones. We had 53 follicles, 34 eggs and only 26 mature...She forced us almost into not transferring more than one when we were set on transferring two based on past experience...She cared during my miscarriage but the rest of the treatment I barely saw her or she was quick and cold and wasn’t open to hearing us out or our ideas or suggestions the answer was always “this is how we do it here”
Strength [at Shady Grove Fertility-Fredericksburg] is their process Consult to transfer. Very organized. Weakness is not having patients feel like numbers and not transferring morulas in order to not lower statistics. Another strength is they hire people who truly care...Nursing staff is amazing. My main nurse was office lead so she was busy and getting ahold of her was sort of hard at times...They don’t cater protocols to specific patients very well. You have to be your own advocate
How was your experience with Nancy Durso at Shady Grove Fertility?
She cared during my miscarriage but the rest of the treatment I barely saw her or she was quick and cold and wasn’t open to hearing us out or our ideas or suggestions the answer was always “this is how we do it here”
What's one piece of advice would you give a prospective patient of Nancy Durso at Shady Grove Fertility?
Be your own advocate
During treatment, were you treated like a number or a human with Nancy Durso at Shady Grove Fertility?
Human because she seemed to care. Number because it was routine protocols not catered to me very much
Describe the protocols Nancy Durso used in your cycles at Shady Grove Fertility and their degree of success.
It was a standard IVF protocol for someone with pics. Start with low doses and slowly work up in dose. She didn’t cater to me and my body which resulted in a lot of my eggs being fried or too mature and so many little ones. We had 53 follicles, 34 eggs and only 26 mature.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rosie NP and Andrea RN)
Nursing staff is amazing. My main nurse was office lead so she was busy and getting ahold of her was sort of hard at times.
Describe your experience with Shady Grove Fertility.
Strength is their process Consult to transfer. Very organized. Weakness is not having patients feel like numbers and not transferring morulas in order to not lower statistics. Another strength is they hire people who truly care.
Describe Nancy Durso's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She forced us almost into not transferring more than one when we were set on transferring two based on past experience
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
They don’t cater protocols to specific patients very well. You have to be your own advocate
5
Doctor
Nancy Durso
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Adaptability
2 of 5
7
Clinic
Shady Grove Fertility
Fredericksburg
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
6
NPS
7
Age 36 - 38
Male Factor
European
Income $0 - $49K
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Jeffrey McKeeby] spent a lot of time talking to me and even went over on time on an appointment when I showed up late...even draws pictures upside down from across his desk so we could see anatomically where the numbers were coming from and he gave up detailed information about the hormone levels...We tried IUI and get 4 follicles and a high sperm count, the office told us it was excellent but we still didn't get pregnant.
I think that the financial piece of the puzzle which was a huge factor of the treatment plan should be clearly explained [by Shady Grove Fertility] when the treatment options are given. You are only allowed to have one treatment plan even though you discuss multiple options with the doctor, this results in numerous phone calls to the financial consultant to discuss your options and if you try to combine plans like taking eggs out for IVF and you want to also freeze some of those eggs they will not let you.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
He takes the time to explain the information and even draws pictures upside down from across his desk so we could see anatomically where the numbers were coming from and he gave up detailed information about the hormone levels.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Don't expect to be able to retrieve eggs for IVF and set some of those eggs aside to freeze.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
He spent a lot of time talking to me and even went over on time on an appointment when I showed up late.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
We tried IUI and get 4 follicles and a high sperm count, the office told us it was excellent but we still didn't get pregnant.
Describe your experience with Shady Grove Fertility.
I think that the financial piece of the puzzle which was a huge factor of the treatment plan should be clearly explained when the treatment options are given. You are only allowed to have one treatment plan even though you discuss multiple options with the doctor, this results in numerous phone calls to the financial consultant to discuss your options and if you try to combine plans like taking eggs out for IVF and you want to also freeze some of those eggs they will not let you.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
My insurance does not cover any fertility treatment, so everything was out of pocket.
6
Doctor
Jeffrey McKeeby
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
9
NPS
8
Age 36 - 37
3 IUI
2 IVF
Poor Egg Quality
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Successful
He [Dr. Levens] has a scientific view on my case, when the first IVF round didn't work, he called me and discussed the the causes and role them out one by one, we did the treatment and we tried again and that worked...He is difficult to reach...he doesn't sugar coat things for you. Ask as many question as you can because he is very knowledgeable but he doesn't talk much...
[Shady Grove Fertility] Organized for procedure and appointments, weak in billing staff. They fit me in anytime I needed to be seen, everything was in the patient portal and you could send a message and the get back to you quickly...Positives about Dr. Levens: He has a scientific view on my case, when the first IVF round didn't work, he called me and discussed the the causes and role them out one by one, we did the treatment and we tried again and that worked. Negatives: He is difficult to reach...
How was your experience with Eric Levens at Shady Grove Fertility?
Positives about Dr. Levens: He has a scientific view on my case, when the first IVF round didn't work, he called me and discussed the the causes and role them out one by one, we did the treatment and we tried again and that worked. Negatives: He is difficult to reach.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Be patient and continue treatment with him. Don't quit just because he doesn't sugar coat things for you. Ask as many question as you can because he is very knowledgeable but he doesn't talk much.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
The first round of IVF didn't work because embryos never get to be blastocysts. He put me on a supplement to increase the egg quality. This time embryos became blastocysts but one day behind. We did the transfer in day 6, and I have twin boy and girl now.
Describe your experience with Shady Grove Fertility.
Organized for procedure and appointments, weak in billing staff. They fit me in anytime I needed to be seen, everything was in the patient portal and you could send a message and the get back to you quickly.
9
Doctor
Eric Levens
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility
Fairfax
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
8
Age 38
Recurrent Pregnancy Loss
Income $200K - $499K
Lawyer
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Widra is not what most people would call "warm" but he is very knowledgeable and straightforward, traits that are more important to me in a fertility doctor. He's very good at explaining options and addressed my concerns without me feeling like I had been dismissed.
Not a major error, but the care coordinator missed the window for a diagnostic test.... Shady Grove has some great aspects: they do a lot of volume, so I think their lab is very good, and they have a lot of locations which is very convenient, especially for me as I live close to one lab but work closer to another. Downside is that it can feel somewhat impersonal and like you're not getting a lot of individualized attention.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is not what most people would call "warm" but he is very knowledgeable and straightforward, traits that are more important to me in a fertility doctor. He's very good at explaining options and addressed my concerns without me feeling like I had been dismissed.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Do not expect a lot of "hand holding" per se.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
He's very personable but it's overall a very large practice.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
Too early in treatment to know.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Chloe)
Nurses have overall been great.
Describe your experience with Shady Grove Fertility.
Shady Grove has some great aspects: they do a lot of volume, so I think their lab is very good, and they have a lot of locations which is very convenient, especially for me as I live close to one lab but work closer to another. Downside is that it can feel somewhat impersonal and like you're not getting a lot of individualized attention.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
So far, most of my treatment has been covered by insurance.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility.
Not a major error, but the care coordinator missed the window for a diagnostic test.
7
Doctor
Eric Widra
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2010 - 2013, Successful
NPS
8
NPS
8
Age 33 - 36
1 IUI
Unexplained
European
Latinx
Income $200K - $499K
Consultant
Only Doc Seen
Neutral
Neutral
Successful
Wish she [Dr. Osborn] had looked at why I couldn't do this on my own but on the whole she is a kind and caring doctor. In the end I did get the one thing I wanted... and then some. My twins are here because of her...We planned an IUI. She watched and my eggs took a long time to grow so lots of extra FSH shots. We had success on our first try...always felt like to goal was to just have a baby .. not to find out why I couldn't get pregnant on my own
They [Shady Grove Fertility] did a nice job dealing with the insurance and let us know what we might have to pay for and how to get our drugs from insurance.Very helpful with scheduling appointments...Wish she [Dr. Osborn] had looked at why I couldn't do this on my own but on the whole she is a kind and caring doctor. In the end I did get the one thing I wanted... and then some. My twins are here because of her...We planned an IUI. She watched and my eggs took a long time to grow so lots of extra FSH shots. We had success on our first try...always felt like to goal was to just have a baby .. not to find out why I couldn't get pregnant on my own
How was your experience with Barbara Osborn at Shady Grove Fertility?
Wish she had looked at why I couldn't do this on my own but on the whole she is a kind and caring doctor. In the end I did get the one thing I wanted... and then some. My twins are here because of her.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Ask why you can't get pregnant on your own... there are other medical issues from infertility
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
always felt like to goal was to just have a baby .. not to find out why I couldn't get pregnant on my own
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
We planned an IUI. She watched and my eggs took a long time to grow so lots of extra FSH shots. We had success on our first try
Describe your experience with Shady Grove Fertility.
They did a nice job dealing with the insurance and let us know what we might have to pay for and how to get our drugs from insurance.Very helpful with scheduling appointments..............................
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
this was back in the day when insurance plans covered things.... I paid almost nothing
What specific things went wrong at Shady Grove Fertility?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Shady Grove Fertility.
No nothing
8
Doctor
Barbara Osborn
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018 - 2020, Successful
NPS
10
NPS
7
Age 36 - 38
Male Factor
Unexplained
European
Income $200K - $499K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her...Ask any questions you have and do not hesitate...Sensitive to situation, compassionate...She encouraged eSET...We went right to IVF
Many appointment times but long wait times [at Shady Grove Fertility- Rockville] occurred very frequently despite having made appointments ahead of time. Treat you like a number for the most part- very concerned about their financials but not Very helpful when you have questions about billing etc...Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Ask any questions you have and do not hesitate
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Sensitive to situation, compassionate
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
We went right to IVF
Describe your experience with Shady Grove Fertility.
Many appointment times but long wait times occurred very frequently despite having made appointments ahead of time. Treat you like a number for the most part- very concerned about their financials but not Very helpful when you have questions about billing etc
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She encouraged eSET
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
10
Doctor
Jeanne O'Brien
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
9
NPS
7
Age 36 - 37
2 IUI
Unexplained
Marketer or PR
Only Doc Seen
Strongly Recommends
Neutral
Successful
[Dr. Reh is] Friendly, professional, and extremely well-informed, she consistently took time to thoroughly answer our questions about what to expect throughout the process and encouraged us through some disappointing steps...We planned for 3 IUI attempts over 3 months, each with increasing levels of medication if they didn't work, before we would move to IVF.
They [Shady Grove Fertility] seem to offer a lot of options for getting timely treatment in terms of doctors and locations. There doctors seem well informed and generally proficient. But there was a lot of inconsistency between offices, which resulted in a lot of miscommunication about the details of medical history and next steps...There were also some miscommunications with our insurance company regarding genetic testing and follow-up.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh was the best part of our experience with Shady Grove. Friendly, professional, and extremely well-informed, she consistently took time to thoroughly answer our questions about what to expect throughout the process and encouraged us through some disappointing steps. Fortunately, we are now pregnant with two babies. Navigating all the steps can be challenging, but absolutely worth it.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Ask lots of questions and take notes that you can refer to when following up with other doctors and staff to ensure nothing gets lost in translation.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
She was always very friendly, well-informed and very informative, but sometimes that didn't always percolate down to the staff level at the Arlington office, though other office locations were seemed to be better briefed.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
She had us take all the relevant tests, starting with the female, then the male. Once she determined that we had unexplained infertility, she proceeded with genetic testing. We planned for 3 IUI attempts over 3 months, each with increasing levels of medication if they didn't work, before we would move to IVF. The first IUI was unsuccessful. Prior to the second attempt, I was prescribed Letrozole. Following the second attempt, I become pregnant with fraternal twins.
Describe your experience with your nurse at Shady Grove Fertility.
The original one was relatively well intentioned, but didn't communicate thoroughly or consistently with what we discussed with the doctor. She also miscommunicated about a chemical pregnancy, indicating that it was a normal pregnancy without confirmation. There were also some miscommunications with our insurance company regarding genetic testing and follow-up.
Describe your experience with Shady Grove Fertility.
They seem to offer a lot of options for getting timely treatment in terms of doctors and locations. There doctors seem well informed and generally proficient. But there was a lot of inconsistency between offices, which resulted in a lot of miscommunication about the details of medical history and next steps. Arlington had the biggest challenges, but the other offices were much better. Once we switched to the Fairfax Office, the communication improved and the process went much more smoothly.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Insurance covered most of the steps until IUI, which was $1800 per round, which we paid out of pocket. We also had to pay for a genetic testing out of pocket that wasn't covered by my husband's insurance, which was $350 (I believe through a discount program)
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
Mostly when coordinating with the Arlington office, the nurse/staff either did have accurate information from the doctor, did not communicate accurate information to us or other offices or didn't follow-through on next steps without prompting. The Fairfax office was generally more reliable, but there was still some inconsistency with all the shuffling between locations, doctors and staff.
9
Doctor
Andrea Reh
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Shady Grove Fertility
Arlington
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5