Shady Grove Fertility

66 doctors work here

Rated 8.5
Strongly recommend: 66%Neutral: 22%Don't recommend: 12%8.5
66% strongly recommend
462 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.3
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,940
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
66 doctors work here
8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Isaac Sasson
Shady Grove Fertility
100% strongly recommend
21 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Jeanne O'Brien
Shady Grove Fertility
90% strongly recommend
20 Reviews
Rated 9.6
Strongly recommend: 90%Neutral: 6%Don't recommend: 3%9.6
Anitha Nair
Shady Grove Fertility
86% strongly recommend
18 Reviews
Rated 9.5
Strongly recommend: 86%Neutral: 10%Don't recommend: 3%9.5
Celso Silva
Shady Grove Fertility
83% strongly recommend
13 Reviews
Rated 9.4
Strongly recommend: 83%Neutral: 8%Don't recommend: 9%9.4
Sunita Kulshrestha
Shady Grove Fertility
72% strongly recommend
4 Reviews
Rated 9.4
Strongly recommend: 72%Neutral: 28%9.4
Eric Levens
Shady Grove Fertility
86% strongly recommend
39 Reviews
Rated 9.4
Strongly recommend: 86%Neutral: 12%Don't recommend: 3%9.4
Nicole Banks
Shady Grove Fertility
72% strongly recommend
5 Reviews
Rated 9.4
Strongly recommend: 72%Neutral: 28%9.4
Anate Aelion Brauer
Shady Grove Fertility
91% strongly recommend
9 Reviews
Rated 9.3
Strongly recommend: 91%Don't recommend: 9%9.3
Anish Shah
Shady Grove Fertility
84% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 16%9.3
Tarita Pakrashi
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9.3
Strongly recommend: 73%Neutral: 27%9.3
Brianna Schumacher
Shady Grove Fertility
67% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 67%Neutral: 33%9.3
Tara Budinetz
Shady Grove Fertility
80% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 80%Neutral: 20%9.2
Patricia McShane
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 9
Strongly recommend: 100%9
Ricardo Yazigi
Shady Grove Fertility
68% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 68%Neutral: 25%Don't recommend: 7%9
Joseph Doyle
Shady Grove Fertility
68% strongly recommend
18 Reviews
Rated 9
Strongly recommend: 68%Neutral: 32%9
Geof Tidey
Shady Grove Fertility
64% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 64%Neutral: 27%Don't recommend: 9%9
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
17 Reviews
Rated 8.9
Strongly recommend: 57%Neutral: 43%8.9
Frank Chang
Shady Grove Fertility
62% strongly recommend
16 Reviews
Rated 8.9
Strongly recommend: 62%Neutral: 33%Don't recommend: 6%8.9
Andrea Reh
Shady Grove Fertility
74% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 74%Neutral: 11%Don't recommend: 15%8.9
Shayne Plosker
Shady Grove Fertility
74% strongly recommend
16 Reviews
Rated 8.8
Strongly recommend: 74%Neutral: 8%Don't recommend: 19%8.8
Cigdem (Cori) Tanrikut
Shady Grove Fertility
40% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 40%Neutral: 60%8.8
Erika Johnston-MacAnanny
Shady Grove Fertility
71% strongly recommend
14 Reviews
Rated 8.8
Strongly recommend: 71%Neutral: 25%Don't recommend: 4%8.8
Shruti Malik
Shady Grove Fertility
62% strongly recommend
7 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 30%Don't recommend: 8%8.8
Jason Bromer
Shady Grove Fertility
66% strongly recommend
47 Reviews
Rated 8.7
Strongly recommend: 66%Neutral: 27%Don't recommend: 7%8.7
David Saffan
Shady Grove Fertility
47% strongly recommend
13 Reviews
Rated 8.6
Strongly recommend: 47%Neutral: 47%Don't recommend: 6%8.6
Joseph Osheroff
Shady Grove Fertility
63% strongly recommend
7 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 37%8.5
Lauren Roth
Shady Grove Fertility
56% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 56%Neutral: 44%8.5
Michael Levy
Shady Grove Fertility
70% strongly recommend
10 Reviews
Rated 8.5
Strongly recommend: 70%Neutral: 13%Don't recommend: 17%8.5
Ryan Martin
Shady Grove Fertility
65% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 65%Don't recommend: 35%8.4
Kate Devine
Shady Grove Fertility
42% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 42%Neutral: 52%Don't recommend: 6%8.4
Anthony Imudia
Shady Grove Fertility
77% strongly recommend
11 Reviews
Rated 8.2
Strongly recommend: 77%Don't recommend: 23%8.2
Melissa Esposito
Shady Grove Fertility
63% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 63%Neutral: 25%Don't recommend: 12%8.1
Alex Polotsky
Shady Grove Fertility
56% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8
Eric Widra
Shady Grove Fertility
36% strongly recommend
25 Reviews
Rated 7.7
Strongly recommend: 36%Neutral: 52%Don't recommend: 12%7.7
Barbara Osborn
Shady Grove Fertility
19% strongly recommend
11 Reviews
Rated 7.5
Strongly recommend: 19%Neutral: 36%Don't recommend: 45%7.5
Brad Swelstad
Shady Grove Fertility
55% strongly recommend
18 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 17%Don't recommend: 27%7.5
Shona Murray
Shady Grove Fertility
53% strongly recommend
25 Reviews
Rated 7.3
Strongly recommend: 53%Neutral: 13%Don't recommend: 34%7.3
Michael Edelstein
Shady Grove Fertility
38% strongly recommend
11 Reviews
Rated 7.3
Strongly recommend: 38%Neutral: 30%Don't recommend: 33%7.3
Paulette Browne
Shady Grove Fertility
29% strongly recommend
5 Reviews
Rated 7.3
Strongly recommend: 29%Neutral: 57%Don't recommend: 14%7.3
Howard McClamrock
Shady Grove Fertility
44% strongly recommend
7 Reviews
Rated 7.2
Strongly recommend: 44%Neutral: 25%Don't recommend: 31%7.2
Kimberly Moon
Shady Grove Fertility
30% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 30%Neutral: 34%Don't recommend: 36%7
Jeffrey McKeeby
Shady Grove Fertility
32% strongly recommend
13 Reviews
Rated 7
Strongly recommend: 32%Neutral: 23%Don't recommend: 45%7
Simon Kipersztok (retired)
Shady Grove Fertility
40% strongly recommend
5 Reviews
Rated 7
Strongly recommend: 40%Neutral: 40%Don't recommend: 20%7
Caleb Kallen
Shady Grove Fertility of Philadelphia
52% strongly recommend
10 Reviews
Rated 7
Strongly recommend: 52%Neutral: 1%Don't recommend: 47%7
Tomer Singer
Shady Grove Fertility
40% strongly recommend
11 Reviews
Rated 6.9
Strongly recommend: 40%Neutral: 19%Don't recommend: 40%6.9
Rachana Garde
Shady Grove Fertility
51% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 51%Neutral: 17%Don't recommend: 32%6.9
Naveed Khan
Shady Grove Fertility
49% strongly recommend
8 Reviews
Rated 6.9
Strongly recommend: 49%Neutral: 27%Don't recommend: 24%6.9
Rebecca Chason
Shady Grove Fertility
33% strongly recommend
3 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 33%Don't recommend: 33%6.7
Stephanie Beall
Shady Grove Fertility
50% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 27%Don't recommend: 23%6.7
Eugene Katz (retired)
Shady Grove Fertility
27% strongly recommend
9 Reviews
Rated 6.5
Strongly recommend: 27%Neutral: 50%Don't recommend: 23%6.5
Arthur Sagoskin
Shady Grove Fertility
23% strongly recommend
9 Reviews
Rated 6.3
Strongly recommend: 23%Neutral: 37%Don't recommend: 40%6.3
Lorna Timmreck
Shady Grove Fertility
23% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 23%Neutral: 39%Don't recommend: 39%6
Paul Shin
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 5
Strongly recommend: 50%Don't recommend: 50%5
Nancy Durso
Shady Grove Fertility
22% strongly recommend
9 Reviews
Rated 4.6
Strongly recommend: 22%Neutral: 7%Don't recommend: 71%4.6
Sandy Li
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Selma Amrane
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Robert Setton
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Cassandra Roeca
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Nanette Santoro
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Rachel Sprague
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jessica Kanter
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 62 more

This clinic has 37 offices

Allentown
5018 Medical Center Circle, Suite 210
Allentown, PA 18106
484-640-5367
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
515 South Kings Ave
Brandon, FL 33511
813-513-6794
Brooklyn
41 Flatbush Ave
Brooklyn, NY 11217
929.419.5123
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Colorado Springs - Shady Grove
4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920
719-314-3333
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Denver
8200 E. BELLEVIEW AVENUE, SUITE 615-E
Greenwood Village, CO 80111
720-704-8221
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Henrico
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Norfolk
601 Colley Avenue
Norfolk, VA 23507
757-937-7955
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
804 Pershing Dr
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa Westshore
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Wesley Chapel
2324 Cypress Cove
Wesley Chapel, FL 33544
813-616-1442
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Wexford
6400 Brooktree Ct
Wexford, PA 15090
412.785.1057
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 35 more

92 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
8
Age 31 - 32
1 IVF
Male Factor
Tubal Blockage
Prefer not to answer
Income $100K - $199K
Consultant
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Devine] is extremely intelligent and cares for her patients, I have no doubt she's a leader in the field, but I do have some outstanding questions on how involved she was every step of the way...called me to discuss options and next steps and really wanted the best for me. The hard part is that she didn't perform any of the procedures and did most of the evaluation of my progress in the background, so I'm not entirely sure how involved she was. I also would have appreciated her educating us on all of our options earlier on and on how IVF works. You don't know the correct questions to even ask during the first couple of meetings.
SGF is a great, professional clinic. That said, it can feel very impersonal at times. I would insist on one nurse contact and to have your doctor perform procedures. I'm not sure that the doctors fully understood my unique situation...You must ask questions, do TONS of research early on, even if some of these treatments won't apply to you, it's important to know and ask about them...Kelsey [nurse] was fantastic. The hiccup occurred when Shady Grove moved to a shared nursing model midway through my treatment. Kelsey is the only nurse I know or met, so when other nurses call me (especially to deliver bad news), it just sounds like a stranger on the line. I would have had an even better experience if Kelsey had been the main point of contact all the way through. I would have felt more comfortable asking questions and feeling supported.
How was your experience with Kate Devine at Shady Grove Fertility?
I can't answer this in full yet because I'm still undergoing treatment. She is extremely intelligent and cares for her patients, I have no doubt she's a leader in the field, but I do have some outstanding questions on how involved she was every step of the way.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Be educated and ask questions up front. Ask questions and get specific answers and talk statistics.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine called me to discuss options and next steps and really wanted the best for me. The hard part is that she didn't perform any of the procedures and did most of the evaluation of my progress in the background, so I'm not entirely sure how involved she was. I also would have appreciated her educating us on all of our options earlier on and on how IVF works. You don't know the correct questions to even ask during the first couple of meetings.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember the specifics.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey)
Kelsey was fantastic. The hiccup occurred when Shady Grove moved to a shared nursing model midway through my treatment. Kelsey is the only nurse I know or met, so when other nurses call me (especially to deliver bad news), it just sounds like a stranger on the line. I would have had an even better experience if Kelsey had been the main point of contact all the way through. I would have felt more comfortable asking questions and feeling supported.
Describe your experience with Shady Grove Fertility.
SGF is a great, professional clinic. That said, it can feel very impersonal at times. I would insist on one nurse contact and to have your doctor perform procedures. I'm not sure that the doctors fully understood my unique situation. I can't fully answer since I'm still undergoing treatment. You must ask questions, do TONS of research early on, even if some of these treatments won't apply to you, it's important to know and ask about them.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
it went through insurance, so i'm not sure of the negotiated rates.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Devine recommends SET, as does Shady Grove and we followed that guidance.
8
Doctor
Kate Devine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
7
Age 33 - 34
1 IVF
Unexplained
Black or African-American
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility)...took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA)...Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
How was your experience with Kimberly Moon at Shady Grove Fertility?
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility). I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began. I would like to see more clarity on communication with regard to the pandemic, the clinic, not necessarily Dr. Moon herself, waited a long time, gave unclear directives and made the experience much more unclear; we understand no one plans for this, but the clinic gave very little clarity on action plans for us when it all happened mid-transfer. It was really hard to deal with that uncertainty and I hope communication for Dr. Moon and others improves to reassure patients within each person's portfolio.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
No direct advice; continue to give each person time on the feedback calls; we really loved after our retrieval that we didn't receive the numbers we assumed would happen and Dr. Moon took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward!
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon was clear in her protocol and treated us and our case with respect each time we met.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist protocol - Lupron not HCG to lessen risk of OHSS; stimmed for 11 days with Gonal-F, Menopur, and then Ganirelix/Cetrotide. 29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
Describe your experience with the nursing staff at Shady Grove Fertility.
We came into our first cycle as changes were being made to the nursing staff. Therefore, we went from having one primary nurse we worked with to having a team of nurses that seemed to change quite a bit. I would advise there has to be some sort of communication by the clinic to change these things; people get attached, and rightfully so in a process like this and when changes to nursing teams are made, it can make things like communication change. I'd like to see Shady Grove be more forthright with this information before changes simply show up.
Describe your experience with Shady Grove Fertility.
Clinic can feel like a conveyor belt; personalized care with a doctor, when seen by your doctor, is good but between starting my IVF cycle and likely ending this pregnancy in a miscarriage, I've talked directly to my doctor four times which when I really think about it, is pretty low for a 45 day span of invasive treatments. I think there is a lot of responsibility built into this that the nurses play which is great, however, with the recent switch to team nursing it really can be hard to feel "connected" to anyone at the practice. I hope that Shady Grove is able to balance this out and provide continuous personalized care to many but also still being clear on the quality aspect!
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Yes, total cluster 45 min wait times for some days. Not the best way to start and there is then no point to providing monitoring appointments if it's first-come first serve open-ended whenever you want to show up!
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Covered by insurance
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
7
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Unknown Success
6
7
Age 33 - 37
2 IUI
3 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
While I know she [Dr. Kimberly Moon] knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Both [nurses at Shady Grove Fertility] showed compassion and answered my portal questions on the same day and with accuracy...Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00...There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekd
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon is well educated and seems to be a numbers person. During our consult for our second IVF cycle with her for a second biological child, she ran our data from our cycle 2 years prior through a spreadsheet they had to predict likelihood for success with unexplained infertility and our age and the numbers were so-so. I pushed and asked why we only ended up with (1) blastocyst when I had 21 retrieved and 17 mature/fertilized. She responded that to her that points to male factor infertility bc the cells live off the maternal protein the initial 3 days and then once getting past 4-cells they live off the male DNA. Since we still had 10+ embryos after our Day-2 update and then only 1 come day 5/6/7, she deducts there are some MFI issues and referred us to the urologist in her practice if we wanted more information. If we had decided not to go, then we never would have learned about the Sperm DNA Fragmentation test that is available. I don't know why this test wasn't recommended after our initial 2-failed IUIs or when his semen analysis in initial work up was so-so. The results came back that 36% of his sperm had DNA fragmentation and success for frag over 30% isn't good. For our IVF cycle in 2019 to attempt for our second baby, the urologist recommended he perform a TESE procedure on my husband to get to the source of the sperm before they get fragmented in ejaculation. Again, we had 21 retrieved and 17 mature/fertilize but only 2 make it to blastocysts (day 5 & 6). They were tested and both came back abnormal. At that point, Dr. Moon and the board reviewed our case and decided we could not continue in the Shared Risk program, unless we used 50% donor sperm and 50% of my husband's. While I get they want to protect their data and pregnancy rates, this felt like a blow that they didn't have faith in our future outcomes. We want a full biological family and we know it is possible since we have our son; we'd think they would come up with ways to help overcome this DNA fragmentation. They moved our deposit for Shared Risk over to a Multi-Cycle program (2 tries) and then I don't know what we'll do if those two don't work..... After that failed cycle, I read up on whatever studies I could find and put my husband on supplements for 3-months and he was trying to work on getting his BMI down since the clinic didn't have any recommendations on what we could do to make a difference. Sadly our March 2020 IVF cycle had about 20 retrieved; 18 mature and fertilized and only 2 made it to blast again and both came back abnormal again. We have a teleconference with Dr. Moon this afternoon to talk about next steps, I guess. Curious to see what she'll say....
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't be afraid to do your own research and schedule calls with her to get questions answered.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
My response is mixed. While I know she knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I don't recall the treatment protocols for my (2) IUIs, but for my (3) IVF cycles she had me on an antagonist protocol with 225 Gonal-F and (3) vials of Menopur. I am slower to respond, esp. my right side, so my 3rd cycle I was started on these higher doses and stayed pretty steady throughout cycle. Only (1) IVF cycle in 2017 was successful with producing (1) blastocyst (our son). Have a tele-consult with our Dr. this afternoon and am curious if there is another protocol we can try for our final cycle.
Describe your experience with the nursing staff at Shady Grove Fertility.
Lana and Caroline were the two I remember communicating the most with during my two cycles the last 6-months. Both showed compassion and answered my portal questions on the same day and with accuracy. In 2017 I did have (1) assigned nurse, Kate Manders, and I didn't 100% care for her. She was nice enough but seemed pretty cold/robotic. She is now the K Street Patient Care Coordinator or Office Manager or something to that effect.
Describe your experience with Shady Grove Fertility.
Strengths - Monitoring appointments are quick and efficient. There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekdays and stay with 7a on weekends so patients can still get to work at a semi-decent hour.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00 PGT-A Testing - $5,000.00 TESE - $5,000.00 Sperm Analysis - $50.00 Sperm DNA Fragmentation Test - $250.00
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
6
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
9
8
Age 29 - 30
1 IUI
Anovulation
PCOS
Other
Income $200K - $499K
1st of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Sasson is very compassionate, yet direct and to the point. He was clear on my predicted outcome and shared our sense of urgency...has been wonderfully compassionate, thorough and insightful so far. We absolutely trust his clinical judgment and reccomendations. We will be moving into IVF as soon as we are allowed by the state (treatments are currently paused due to COVID19)...did tell us that the chances of pregnancy are the same whether you implant one embryo or two. Therefore, I believe we will just transfer one.
Nikki [nurse at Shady Grove Fertility - Chesterbrook] is fabulous and always replied to emails within an insanely fast time frame. She was clear, specific and always had the answers to our questions...The front desk staff could definitely be more friendly and welcoming. I also think that the clinic could use a facelift, especially given the amount of money we have spent there - you'd think they could update things a bit!...I have PCOS and am completely anovulatory. Unfortunately, my condition cannot be managed by exercise and diet. We completed 3 cycles using letrazole which were unsuccessful. Unfortunately, the fourth cycle I did not respond to either letrazole or clomid, so we moved onto Gonal F injections. Sadly, we were not successful on that cycle either. Since the cycles have become increasingly difficult for me emotionally, we decided that our best bet is to move forward with IVF.
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson has been wonderfully compassionate, thorough and insightful so far. We absolutely trust his clinical judgment and reccomendations. We will be moving into IVF as soon as we are allowed by the state (treatments are currently paused due to COVID19).
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
I believe you are in good hands! Though we haven't had success just yet, I am very hopeful that we will through IVF.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson is very compassionate, yet direct and to the point. He was clear on my predicted outcome and shared our sense of urgency.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
I have PCOS and am completely anovulatory. Unfortunately, my condition cannot be managed by exercise and diet. We completed 3 cycles using letrazole which were unsuccessful. Unfortunately, the fourth cycle I did not respond to either letrazole or clomid, so we moved onto Gonal F injections. Sadly, we were not successful on that cycle either. Since the cycles have become increasingly difficult for me emotionally, we decided that our best bet is to move forward with IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki)
Nikki is fabulous and always replied to emails within an insanely fast time frame. She was clear, specific and always had the answers to our questions.
Describe your experience with Shady Grove Fertility.
The front desk staff could definitely be more friendly and welcoming. I also think that the clinic could use a facelift, especially given the amount of money we have spent there - you'd think they could update things a bit!
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
We have spent an average of $1,800 per cycle since we have a high deductible plan. For IVF, we will spent am additional approximately $26K
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We have not gotten to that stage just yet, however, Dr. Sasson did tell us that the chances of pregnancy are the same whether you implant one embryo or two. Therefore, I believe we will just transfer one.
9
Doctor
Isaac Sasson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
7
Age 30
3 Fertility Medications
PCOS
European
Latinx
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Neutral
Successful
I have a history of sexual trauma and Dr. Devine was very sensitive to that history. She did everything she could to minimize triggers and adapted procedures in order to make me feel comfortable...Dr. Devine was very warm, but also straightforward. She actually listened to how my past experiences had shaped my anxiety about treatment and made adjustments to accommodate me. To the extent that was possible, she had her staff schedule my appointments for when she was on the monitoring floor and she came to my monitoring ultrasound appointments.
This location [Shady Grove Fertility] is in the middle of downtown DC and parking was always a challenge. It was difficult to find metered street parking, and garage parking was $22 per day, which could add up when you have to go in for daily monitoring. The waiting room is very busy for the morning monitoring appointments and sometimes the wait was up to 45-50 minutes past the appointment time.
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine was very warm, but also straightforward. She actually listened to how my past experiences had shaped my anxiety about treatment and made adjustments to accommodate me. To the extent that was possible, she had her staff schedule my appointments for when she was on the monitoring floor and she came to my monitoring ultrasound appointments. She was warm and reassuring and made me feel confident in her decisions as a provider.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Be very honest about any of your treatment concerns with her.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
I have a history of sexual trauma and Dr. Devine was very sensitive to that history. She did everything she could to minimize triggers and adapted procedures in order to make me feel comfortable.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
My diagnosis was an anovulation due to PCOS. Dr. Device prescribed 7.5 mg letrozole taken on days 3-7 with follicle monitoring starting on day 11. When the follicle was mature, she had me do an Ovidrel trigger shot followed by timed intercourse, and then progesterone suppositories for the remainder of the cycle. She was able to successfully induce ovulation three times and I got pregnant on the third month.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vanessa)
Dr. Devine's nursing team were very responsive to all of my messages. I didn't interact with them much in person, but they were friendly over the phone. The medical assistants that I encountered every morning for monitoring appointments left much to be desired. They never read my chart, which specifically said that I was only to have transabdominal ultrasounds, and they routinely argued with me when I told them I did not need to get undressed for the ultrasound. They were often rude when I declined to get undressed, and multiple times I could hear them standing on the other side of the door telling the doctor/ultrasound tech that I "wasn't cooperating." My history of sexual trauma was written as a warning in my chart as was a very clear "TAUS only" warning.
Describe your experience with Shady Grove Fertility.
This location is in the middle of downtown DC and parking was always a challenge. It was difficult to find metered street parking, and garage parking was $22 per day, which could add up when you have to go in for daily monitoring. The waiting room is very busy for the morning monitoring appointments and sometimes the wait was up to 45-50 minutes past the appointment time.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
My insurance covered only 50%, so every single monitoring appointment was approximately $115 out of pocket, and there are a lot of monitoring appointments.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A - I did not do IVF
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
The medical assistants that I encountered every morning for monitoring appointments left much to be desired. They never read my chart, which specifically said that I was only to have transabdominal ultrasounds, and they routinely argued with me when I told them I did not need to get undressed for the ultrasound. They were often rude when I declined to get undressed, and multiple times I could hear them standing on the other side of the door telling the doctor/ultrasound tech that I "wasn't cooperating." My history of sexual trauma was written as a warning in my chart as was a very clear "TAUS only" warning.
10
Doctor
Kate Devine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
8
8
Age 36 - 37
2 IUI
3 IVF
Diminished Ovarian Reserve
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need...He is communicative, would call me personally to check in...asks for my opinions/feedback...If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research...I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on.
Sometimes the wait is extremely long [at Shady Grove Fertility]. I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on...Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need...He is communicative, would call me personally to check in...asks for my opinions/feedback...If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research...I also thi
How was your experience with Joseph Doyle at Shady Grove Fertility?
He is communicative, would call me personally to check in. Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
He is very communicative and asks for my opinions/feedback.
Describe your experience with Shady Grove Fertility.
Sometimes the wait is extremely long. I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
Copays and out of pocket for egg freezing.
8
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
0
7
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
European
Latinx
Consultant
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
The fact that she would leave me a voicemail with devastating news about the status of our embryos tested with PGT with no way to get in touch to learn more about why or details was HORRIBLE. She showed little compassion or care to leave news like that without talking to a patient directly. ... it was clear that she reviewed my file in prep for each conversation. no problem with that- more that the time we spent waiting exceeded amount of time actually spent with the doctor.
When I wanted to see a new doctor [at Shady Grove Fertility] ... I was able to get in with the new doctor within a week and the transition was easy and painless. ... We started with a protocol that included 450 iUs of GonalF daily, 150 IUs of Menopur, and then Cetrotide. That cycle resulted in a cancelled retrieval due to development of a dominant follicle. The 2nd cycle started with 10 days of birth control followed by 2 days of Lupron Injections (2x daily), 450 IUs daily of Gonal F and 150 IUs daily of Menopur. This resulted in 3 follicles with 2 eggs retrieved, 2 healthy high quality embryos, but one had genetic condition and other chromosomal issue.
How was your experience with Rachana Garde at Shady Grove Fertility?
The fact that she would leave me a voicemail with devastating news about the status of our embryos tested with PGT with no way to get in touch to learn more about why or details was HORRIBLE. She showed little compassion or care to leave news like that without talking to a patient directly. My sister's doctor (also at Shady Grove) called her day of her retrival to see how she was feeling but I got no such call from Dr. Garde.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Be prepared to have your expectation set and wait to see her. Also check and see if your insurance is covering what costs are for out of pocket meds and then filing a claim later. Insurance rates for medication were not "discounted" and my $15,000 lifetime benefit didnt cover all drugs for the first round, which was subsequently cancelled.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
While the care seemed personal, it was clear by the waiting time for each appointment (sometimes in excess of 30 minutes) it was clear that she reviewed my file in prep for each conversation. no problem with that- more that the time we spent waiting exceeded amount of time actually spent with the doctor. Felt like we got more from our nurse than the doctor. She also called me and left me a voicemail after her working hours to let me know that my embryos were not viable with no way to get in touch to learn more.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
. We started with a protocol that included 450 iUs of GonalF daily, 150 IUs of Menopur, and then Cetrotide. That cycle resulted in a cancelled retrieval due to development of a dominant follicle. The 2nd cycle started with 10 days of birth control followed by 2 days of Lupron Injections (2x daily), 450 IUs daily of Gonal F and 150 IUs daily of Menopur. This resulted in 3 follicles with 2 eggs retrieved, 2 healthy high quality embryos, but one had genetic condition and other chromosomal issue.
Describe your experience with Shady Grove Fertility.
When I wanted to see a new doctor due to Dr. Garde's poor bedside manner and communication style, I went with the Doctor that my sister sees and has been happy with. I was able to get in with the new doctor within a week and the transition was easy and painless.
Describe Rachana Garde's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
eSET is doctor and insurance preference
0
Doctor
Rachana Garde
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
8
Age 37
2 IVF
Diminished Ovarian Reserve
Male Factor
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Levens spent a lot of time with my husband and I during the few consultations we had with him. He answered every question we had and was empathetic to the difficult time we were going through. I built trust for him over the process of our IVF cycle since I saw that he intervened when it was important to do so and made sure to call or email during critical times.... Dr Levens is a good doctor and wants to do best for his patients. He is open to listening if you want to try something new or tweak your protocol
The clinic does feel like a factory.... Shady grove has good results and Dr Levens is a good doctor so I am willing to deal with being a number in the system of the larger operation if it gets us closer to our goal and I continue to speak up for myself.... The first nurse seemed unavailable and annoyed with my questions and follow-up. At one point when the lab did not run all of my tests and I needed to go back, my nurse would not rerun the script for the tests I needed
How was your experience with Eric Levens at Shady Grove Fertility?
Dr Levens spent a lot of time with my husband and I during the few consultations we had with him. He answered every question we had and was empathetic to the difficult time we were going through. I built trust for him over the process of our IVF cycle since I saw that he intervened when it was important to do so and made sure to call or email during critical times.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Dr Levens is a good doctor and wants to do best for his patients. He is open to listening if you want to try something new or tweak your protocol within the parameters of what is safe and reasonable. Make sure to advocate for yourself and speak up when you feel necessary.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr Leven's was very empathetic toward my husband and I and was always there when it was important. He counseled us during a traumatic early loss which required methotrexate to resolve. I did, however, feel that the larger Shady Grove operation made me feel more like a number than a human compared to my previous clinic. But Dr Levens made it worth staying.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
We did one IVF cycle with Dr Levens. He did an antagonist protocol with the highest doses of Gonal F (450) and a medium dose of Menopur based on my AMH and FSH. He also had prior information from my first cycle we undertook at a different clinic with a different Dr (GW) and tweaked my protocol based on the outcome of my first cycle. The one thing that I asked him about and he rightly investigated was sperm factor issues. The first clinic did not follow-up on the male side after our embryos stopped growing after day 3 on the first cycle. Dr Levens recommended a sperm DNA fragmentation test for my spouse and it came back with a large percentage of fragmentation even though his standard test parameters all came back normal. The DNA fragmentation test is not a part of the standard work up for men during their fertility testing. We were coached on a number of things we could do to try and improve it. We think some of those things helped. We got better results with Dr Levens in terms of the number of 5 day blasts we ended up with vs the first clinic (4 vs 0). We have yet to achieve a viable pregnancy but I have no doubt he will do everything in his power to try and help us get there.
Describe your experience with your nurse at Shady Grove Fertility.
We had two nurses. The first nurse seemed unavailable and annoyed with my questions and follow-up. At one point when the lab did not run all of my tests and I needed to go back, my nurse would not rerun the script for the tests I needed, as the first one was outdated. She said I could just cross off the labs I didn't need instead of her generating a new script. I took this as either laziness or maybe patient overload. I got to the lab and told the phlebotomist that my nurse told me to just cross of the labs I didn't need and she looked at me dumbfounded that any nurse would tell their patient to do that. She said it was a legal document and I couldn't just cross off tests and that she would need to draw the blood for all of the tests again. When I told Dr Levens about this he assigned me to a new nurse. The new nurse, whom I'm rating here, I don't feel has always provided sufficient explanations of the process and seems to always tell me what I can't do instead of being on my team and helping me to make it happen. I've had to go around her to schedule appointments. And when I was waiting for directions on my trigger shot, and was told by clinic staff that it would be sometime that evening, I waited and waited and no one called that evening even as their closing time approached. I called the helpdesk line 5 mins to closing and they told me my nurse was out on leave and they'd get another nurse to call within 10 mins. And if they didn't call within 10 mins to call their desk line back. Well, no one called in 10 mins and when I called the deskline back it was no longer functioning because it was after 5- their closing time. At this point, I was in a panic thinking the entire cycle was ruined because I wouldn't have done the trigger shot on time. I wrote Dr Levens asking what to do and he wrote back right away, and someone called shortly after. No one explained the process to me nor did my nurse give me a heads up that she was on leave and who to contact or who would be reaching out and when. I also didn't get the sense that she understands the gravity of what women go through every day in this process and feels more annoyed than empathetic when you are trying to make difficult decisions and sometimes you change your mind. Part of this I believe is the way shady grove is structured and the number of patients each nurse covers. I have heard this isn't the case for all of the nurses, but it has felt like it for me with the two who have been assigned to us.
Describe your experience with Shady Grove Fertility.
The clinic does feel like a factory. At the smaller clinic I went to for the first cycle it was more intimate and everyone knew you. You could reach out to a number of different people if anything went wrong or you had questions. And some of the staff had experienced fertility treatments themselves so they spoke to you in a way that was healing and understanding. Shady grove has good results and Dr Levens is a good doctor so I am willing to deal with being a number in the system of the larger operation if it gets us closer to our goal and I continue to speak up for myself.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We purchased the shared risk program at $22k and medications are all out of pocket costing $5k each fresh cycle.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Levens recommends the appropriate number of embryos for transfer based on age, embryo quality, and past cycles. He recommended a transfer of two embryos for our FET (to happen in a few months) after the first round with one embryo ended in a chemical pregnancy and I am turning 37.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
I've explained in earlier sections
9
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
10
8
Age 31 - 32
2 IUI
Male Factor
European
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
Dr. Steingold has been an excellent source of knowledge and support in a very difficult time for our family. He is always professional however very personable and compassionate. My husband and I feel he truly wants us to succeed in our journey to parenthood with the least invasive options.... I have done two IUIs. Each with 2.5 letrozole for a few days at the beginning of my cycle. The first cycle the initial vaginal ultrasound was completed during my period. In the second cycle the vaginal ultrasound was completed mid cycle
The Virginia Fertility Associates merged with Shady Grove Fertility in Jan 2019. We have notices a huge change for the worst since the change. My phone calls I have been put on hold much more often and much longer. I waited over an hour and a half to be seen for an appointment that I had had scheduled for over a week. Thankfully I did not have to return to work afterwards or I would have had to leave and wait another cycle to return for this specific appointment.
How was your experience with Kenneth Steingold (retired) at Shady Grove Fertility?
Dr. Steingold has been an excellent source of knowledge and support in a very difficult time for our family. He is always professional however very personable and compassionate. My husband and I feel he truly wants us to succeed in our journey to parenthood with the least invasive options.
What's one piece of advice would you give a prospective patient of Kenneth Steingold (retired) at Shady Grove Fertility?
Not necessarily Dr Steingold but all fertility patient's, be forthcoming with your personal goals, timeline and plan of care up front and through out the process.
During treatment, were you treated like a number or a human with Kenneth Steingold (retired) at Shady Grove Fertility?
Our initial consultation was over a hour long. A lot more thorough and helpful than I ever anticipated. I know he has many patients on his caseload but at he then beginning gf each appointment he reviews my chart and remembers exactly where we left off. Dr Steingold always takes the time to ensure we have understanding of our plan of care, answers questions and he and is team returns phone messages in a timely manner. I have never felt rushed.
Describe the protocols Kenneth Steingold (retired) used in your cycles at Shady Grove Fertility and their degree of success.
I have done two IUIs. Each with 2.5 letrozole for a few days at the beginning of my cycle. The first cycle the initial vaginal ultrasound was completed during my period. In the second cycle the vaginal ultrasound was completed mid cycle as monitoring to plan the date of the IUI. Both IUIs I used an OTC ovulation kit and called in the clinic after I received a peak test. With first IUI I had costochondritis and odd swelling of my leg calf. My PCP worked me up for these. Assumed they were from affects of letrozole as I had no other changes in meds or lifestyle. Both issued resolved. No issues with second IUI. After two unsuccessful IUIs I had an HSG. Preparing for third IUI now.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Deb and Bridgit)
Dr. Steingold's nursing team is outstanding!!! I know they are super busy during the day. I am a nightmare patient because I can't answer my cell phone during the day at work. They always returned calls within a few hours of leaving a message. They were very helpful, supportive and compassionate with our previous procedures and ongoing care.
Describe your experience with Shady Grove Fertility.
The Virginia Fertility Associates merged with Shady Grove Fertility in Jan 2019. We have notices a huge change for the worst since the change. My phone calls I have been put on hold much more often and much longer. I waited over an hour and a half to be seen for an appointment that I had had scheduled for over a week. Thankfully I did not have to return to work afterwards or I would have had to leave and wait another cycle to return for this specific appointment. It has also taken 3-4 weeks to get a copy of our receipts to submit to FSA which prior to 2019 we could get in a week or two. With Shady Grove taking over, I now feel like a number and not a human in regards to the clinic. If we didn't have the rapport with Dr Steingold we would switch to VCU's fertility clinic.
Describe the costs associated with your care under Kenneth Steingold (retired) at Shady Grove Fertility.
Consultation: was covered by insurance- copay $30 Monitoring Ultrasounds: covered by insurance co pay $30, bill ~$40 IUI: Sperm wash- $200, IUI- $300 HSG: covered by insurance ~$80 Letrozole: Covered by insurance first cycle .28 cents, second cycle $1.25
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
10
Doctor
Kenneth Steingold (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Stony Point
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
7
8
Age 37 - 38
4 IUI
1 IVF
Black or African-American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Katz was friendly and talked to me like a real person...explained things well. He did seem kind of rushed at times. He did seem to want what was best for me, and was not worried about if I would stay a full patient with his clinic...We ended up keeping our embryos in KC and performing an ERA test and doing outside monitoring with Dr. Katz. During the ERA test, he had me on oral estrogen 3x/day and then progesterone in oil for 6 days prior to the biopsy. The test results were that my lining was normal receptive 6 days after beginning the progesterone.
Jenna [nurse at Shady Grove Fertility-Bel Air] was very friendly and compassionate. She would call and explain things to me and answer any questions I had. We did have some times when we were playing phone tag and I had a little difficulty getting in touch with her...It took a while for the initial consult though. The nurses and staff were friendly and seemed knowledgeable regarding their jobs. There was a little miscommunication when I became an outside monitoring patient and they had trouble figuring out where my results were and where they were going.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
Dr. Katz was friendly and explained things well. He did seem kind of rushed at times. He did seem to want what was best for me, and was not worried about if I would stay a full patient with his clinic.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
He has an accent and talks kind of fast, so if you don't understand, ask him to repeat himself.
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
Dr. Katz was friendly and talked to me like a real person.
Describe the protocols Eugene Katz (retired) used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Katz was helping me determine if we should move our embryos to his clinic in Maryland or keep them in KC and just do outside monitoring with Shady Grove. He explained the pros and cons well, and genuinely seemed to want what was best for me. We ended up keeping our embryos in KC and performing an ERA test and doing outside monitoring with Dr. Katz. During the ERA test, he had me on oral estrogen 3x/day and then progesterone in oil for 6 days prior to the biopsy. The test results were that my lining was normal receptive 6 days after beginning the progesterone.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenna)
Jenna was very friendly and compassionate. She would call and explain things to me and answer any questions I had. We did have some times when we were playing phone tag and I had a little difficulty getting in touch with her.
Describe your experience with Shady Grove Fertility.
The clinic is definitely busy, but they were able to schedule my follow-up appointments in a timely manner. It took a while for the initial consult though. The nurses and staff were friendly and seemed knowledgeable regarding their jobs. There was a little miscommunication when I became an outside monitoring patient and they had trouble figuring out where my results were and where they were going.
Describe the costs associated with your care under Eugene Katz (retired) at Shady Grove Fertility.
Consultation was covered under my insurance. The ERA test/biopsy was $595. My ultrasound appointment as an outside patient were $295 (which was quite a bit more than the $187 my clinic in KC said they charge).
Describe Eugene Katz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
Describe the specific things that went wrong at Shady Grove Fertility.
When I became an outside monitoring patient, they did not know where my results were after my lab work and ultrasound, and then they did not send the results in a timely fashion.
7
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Bel Air
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unsuccessful
7
7
Age 37 - 41
2 IVF
Donor Sperm
Diminished Ovarian Reserve
European
Income $100K - $199K
Accountant
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Beall adjusted my medicines throughout the process, as needed, based on my hormone levels...Given my age, my doctor recommended transferring two embryos. I was in agreement with her...bedside manner is very kind and gentle...She gives unbiased information, details, and facts, which I like, without pushing you to choose a specific path or process. I do wish she proactively offered up information or additional facts without being asked, as sometimes I don't know what I don't know (or don't know what to ask).
My doctor decided to do a fresh transfer of my own embryos on Day 6 instead of Day 5. She told me the staff [at Shady Grove Fertility] (working the weekend, so not the normal staff) would call with a time to be at the clinic on Monday morning. I never received a call. So I had to talk to my doctor on Monday morning and she told me to just go in and they would be ready. However, I waited all day Sunday for a call to update me on the time to go in for my transfer - and no one ever called. That was frustrating, as I tried to reach someone Sunday afternoon and evening and was told that someone would call (they just never did).
How was your experience with Stephanie Beall at Shady Grove Fertility?
Dr. Beall is very practical and candid with providing information, provided that you ask the appropriate questions. She doesn't often offer up additional information, but will answer all questions honestly. She gives unbiased information, details, and facts, which I like, without pushing you to choose a specific path or process. I do wish she proactively offered up information or additional facts without being asked, as sometimes I don't know what I don't know (or don't know what to ask).
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Be sure and have a list of questions and have done a little research on your own. Talk to others who have gone through this process. I've learned a lot of helpful tips or things to ask from other women who have used fertility doctors.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
Dr. Beall's bedside manner is very kind and gentle. But SGF overall feels like a factory. They are efficient with visits and check all the boxes, generally, but you do feel like just one of many patients most of the time.
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
I did two rounds of IVF with a sperm donor. Both treatments were very similar. I used birth control for three weeks before stopping and then starting daily injections. I injected menopur and follistum daily for approximately 10 days, and added in a daily injection of ganarillix for the last five days or so. I went into SGF for an ultrasound and bloodwork every other day until about day 7 or 8, and then went daily. My hormone levels responded well to the hormones, and the tests all went well. Dr. Beall adjusted my medicines throughout the process, as needed, based on my hormone levels. The final trigger shot, given 36 hours before egg retrieval, was pregnyl. Egg retrieval went smoothly, with no adverse reactions to the anesthetic. The first round of IVF, I did PGS testing on the two embryos that reached blastysis, and both were found to be abnormal and were not transfered. The second round of IVF, I chose not to do PGS testing and did a fresh transfer of the two embryos that reached blastysis. In preparation for that transfer, I took a daily pill and used suppositories three times a day for progesterone and estrogen (estrace and estridol I think were the names). I stopped all medicines two weeks after the transfer, when my blood test was negative for pregnancy. Currently, I am looking into using an embryo donor or egg donor.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Casey McNeeley)
Casey was very responsive to messages I left, and patiently answered any and all questions I had. She was quick to find out information from Dr. Beall, if needed, and also helped facilitate communication with the financial coordinator at SGF. She's been wonderful.
Describe your experience with Shady Grove Fertility.
SGF is very well-known in this area and has a good success rate. I have multiple friends and acquaintances who have used them for fertility treatments. That is why I chose to go with them. However, you do feel like another number at times. The staff has all been very friendly and personable! But it's a factory and you do feel like women and couples are constantly in and out.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
They were easy. I was in early and didn't have to wait long. No complaints.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
I paid for a multi-cycle IVF program, which gave a small discount for paying for two IVF cycles at once. That cost $23,500 including the PGS testing I elected to do ($18,500 without PGS). In addition, medications were approximately $4,500 per IVF round, or $9,000 total. And the sperm donor cost about $2,000 total (two vials). In addition, I had to pay for a therapist consultation ($300, insurance partially covered and I think my cost was $125) and a few other bloodwork and ultrasound tests that insurance generally covered. I also elected to do acupuncture during this whole process, and that was $45 per visit (found the practitioner on my own and not through SGF). Overall, the cost of two IVF rounds cost me about $37,000 out of pocket. I am not pursuing donor embryo or donor egg for my next step.
Describe Stephanie Beall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No. Given my age, my doctor recommended transferring two embryos. I was in agreement with her.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility.
My doctor decided to do a fresh transfer of my own embryos on Day 6 instead of Day 5. She told me the staff (working the weekend, so not the normal staff) would call with a time to be at the clinic on Monday morning. I never received a call. So I had to talk to my doctor on Monday morning and she told me to just go in and they would be ready. However, I waited all day Sunday for a call to update me on the time to go in for my transfer - and no one ever called. That was frustrating, as I tried to reach someone Sunday afternoon and evening and was told that someone would call (they just never did).
7
Doctor
Stephanie Beall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
8
8
Age 32 - 33
2 IVF
Latinx
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. ... One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him. ... I know he has lots of patients and he's always been super compassionate and positive.
I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. ... I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them. ... We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. ... Efficient well oiled machine. [monitoring appointments]
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. We've had two transfers and still lost them both. One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Shady grove is a huge practice and the doctors are spread thin; however, when you are with your Doctor they give you 100 percent attention. I recommend CCing him on every email back and forth with nurses.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I know he has lots of patients and he's always been super compassionate and positive. Eager to find a solution.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
I haven't particularly loved my nurse at Shady Grove. My nurse at UNC fertility seemed to work around the clock. The nurses at shady grove check out and do not communicate via email or phone past 4pm (mon-Fri).
Describe your experience with Shady Grove Fertility.
I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Efficient well oiled machine. We live in Raleigh so I would fly in and out same day and they always accommodated me. I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. Some tests are partially covered by insurance or we had to pay our deductible. Our medicines are very expensive and not covered through insurance and one thing that does frustrate me is that they over prescribe.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't found a doctor that is pro multiple embryo transfer. Everyone has said its too dangerous.
8
Doctor
Gilbert Mottla
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
7
7
Age 31 - 34
2 IVF
Male Factor
European
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Egg retrieval treatment protocol [with Dr. Arthur Sagoskin] included birth control for almost three weeks. Then we did 900 IU Gonal-F plus 150 ml of Menopur everyday for 12 days as I have a slightly higher FSH and a middle of the road AMH. The Menopur was increased to 225 in the last three or four days because my follicles needed a little extra boost to get to the desired size (they were kinda stuck around 18mm-20mm). Cetrotide was given at day 5 or 6 for the rest of the stimulation cycle to keep me from ovulating. HCG was used for the trigger, and I took an (crazy) antibiotic the day before my retrieval.
You do not see the doctor enough [at Shady Grove Fertility- Rockville]. For as much as these procedures cost, you'd think you'd see your doctor at least once during your monitoring. But you don't. You see other doctors who someones come in to help you understand your monitoring. The billing department is literally impossible to deal with. It doesn't matter if you contract says specifically what they will and won't cover based on your fee, if they have another list (a list you haven't been provided) that says your fee doesn't cover a particular service - even if that service seems completely logical to the IVF process (not something special), you will be charged extra. That said, their shared risk program is pretty amazing if you think you have a chance of not getting pregnant on your first try.
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
Overall, I like him. If someone were to go to Shady Grove, I'd recommend him. My problems are more with how the clinic is run as a whole (which as a founding doctor of the clinic, I guess means that I disagree with Dr. Sagoskin's approach in that regard.)
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Write down all your questions beforehand. Do not leave until you've had them all answered. He is willing to answer, but you have to ask.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
We first starting meeting with Dr. Sagoskin a few years ago but my husband really didn't like his bedside manner. I kind of didn't care, but he did somewhat treat us like a number in our first consultation with him. Plus, Shady Grove is quite expensive so we tried a different doctor/clinic for our first round, which proved unsuccessful. We decided to come back to Shady Grove and meet again with Dr. Sagoskin. It was like he was a different person. He was warm, he answered all our questions, we didn't feel rushed. He was great, and has been great when it comes to the side of making us feel "human" since we started seeing him again in 2018.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Egg retrieval treatment protocol included birth control for almost three weeks. Then we did 900 IU Gonal-F plus 150 ml of Menopur everyday for 12 days as I have a slightly higher FSH and a middle of the road AMH. The Menopur was increased to 225 in the last three or four days because my follicles needed a little extra boost to get to the desired size (they were kinda stuck around 18mm-20mm). Cetrotide was given at day 5 or 6 for the rest of the stimulation cycle to keep me from ovulating. HCG was used for the trigger, and I took an (crazy) antibiotic the day before my retrieval. (That thing was terrible and gave me the worst stomach cramps and diarrhea.) Egg retrieval resulted in 8 eggs, of which only 6 were mature. 5 eggs were fertilized, but only 2 made it to day 5. I began using Endomentrin progesterone inserts 3 times per day, the day after the retrieval through the transfer and up until the pregnancy test. I also took Estrace (Estradiol) daily. One embryo was transferred, and the other was frozen. The fresh transfer resulted in a negative pregnancy test 13 days later. The frozen embryo transfer treatment protocol: I began with birth control for two weeks, after which I began taking Estrace (Estradiol) three times per day. On day 16, after they checked my uterine lining which was 12mm, I began using 1mL of progesterone oil once every three days. I also started Endometrin inserts twice daily. On day six of injecting and inserting progesterone, I had one frozen embryo transferred that used assisted hatching. That was yesterday so I will have to update in 13 days as to the results.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tina)
Initially I was no pleased with the nursing/care coordinators in Dr. Sagoskin's staff. They seemed annoyed by questions or overwhelmed by patient load. At one point I was foisted off of one care coordinator who abruptly left the office for another one in the Shady Grove family, and I had no one helping me, which was super frustrating because I was starting my first fresh cycle with Shady Grove in two weeks. Finally, I got frustrated and worried about some medication issues I was having and went straight to the clinic without and appointment, requesting to see Tina (as she had been my sort-of contact without actually having been assigned my case.) She took care of me, she was kind and patient. She got me some samples when I ran out of medication and she listened to me when I told her how scared I was about all the costs running up. I had spent so much money and didn't know what to do. She helped. Then she gave me her direct number and told me that she was officially adding me as her patient, that way there would be no more confusion. Tina has been amazing.
Describe your experience with Shady Grove Fertility.
You do not see the doctor enough. For as much as these procedures cost, you'd think you'd see your doctor at least once during your monitoring. But you don't. You see other doctors who someones come in to help you understand your monitoring. The billing department is literally impossible to deal with. It doesn't matter if you contract says specifically what they will and won't cover based on your fee, if they have another list (a list you haven't been provided) that says your fee doesn't cover a particular service - even if that service seems completely logical to the IVF process (not something special), you will be charged extra. That said, their shared risk program is pretty amazing if you think you have a chance of not getting pregnant on your first try. Keep in mind, though, that the shared risk program does not cover the injection class (even though it is not stated in the contract that it is not covered, and since it is held at the clinic by clinic staff, should logically be covered by the shared risk program). Also, meeting with your doctor after a failed IVF cycle under the shared risk program to discuss next steps (also seems like a necessary visit that should logically be included in the cost) is also NOT covered in the shared risk program. So basically, you pay your $20,000+ and still have to pay extra to see your doctor throughout your failed attempts. That's super annoying. A strength, though, is that they do have very good medication specialists to figure out your medication coverage through insurance. My first fresh cycle with Shady Grove was with a different health insurance, so it wasn't covered. However, my insurance changed and they have been appealing my insurance denials, and winning! So, if I need to go through another fresh cycle, I will probably have much smaller payments for medication. Fingers crossed. Their care coordinators are great and incredibly responsive.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
The costs for diagnosis were pretty expensive, especially since some weren't covered by insurance. Many were, but most weren't. And if you lapse by three years, you have to redo everything. Semen analysis is $150/time. My husband has had to do this four times. The female diagnosis (mock embryo and HSG were...$800(?) with Shady Grove). The medication costs for egg retrieval were nearly $6000. The Shared Risk Program was $19,500.
Describe Arthur Sagoskin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He has told me flat out that he will not transfer more than one embryo for me. I do not know his stance on multiple embryo transfer in general, but he said that I was too thin to chance having multiples. (I'm not that thin. I'm 5'7" and weigh 140lbs.) This is one of the few issues I've had personally with Dr. Sagoskin as this wasn't even allowed a discussion.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Again, the billing department is difficult. They keep charging me for things that should be covered under the Shared Risk program contract, like meeting with my doctor to go over next steps after a failed cycle, and the injection class which our care coordinator said we needed to take. The front desk has also failed to check me into my monitoring appointments TWICE. I've sat in the waiting room for a half hour watching all these people go through who have come in much later than me. It wasn't until I went and asked if I had come to my appointment early, that they went "Oh! So sorry, you weren't checked in. We'll figure that out right now." So an appointment early in the morning that usually only takes 30 minutes from check in to check out is now over an hour. Not great when you need to get to work on time.
7
Doctor
Arthur Sagoskin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
8
8
Age 39 - 41
3 IUI
3 IVF
3 Embryo Freezing
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Successful
The times when she [Dr. Nair] has called to give me the bad news herself have always meant a lot to me. She really does seem to care, which is nice. ... That would be my only complaint - that she talks and moves so fast through the material. That being said, you don't feel rushed. ... 3 unsuccessful IUIs. Then 1 IVF using antagonist protocol. Then microdose Lupron protocol with PGS for the 2nd.
They [Shady Grove] have appointments very early in the morning so I have managed to have 6 fertility treatments without having to reveal to my work what is going on, because I can get in and out of there without being late every day. ... There are 3 different people I've dealt with regarding payment and insurance on the exact same issue and no one seems to be communicating with one another, or really trying all that hard to fix any problems.
How was your experience with Anitha Nair at Shady Grove Fertility?
She is extremely intelligent and a wealth full of information. She does explain things in a way that makes sense, however she covers a lot of material very quickly. I'm always so glad that my husband is present when we meet in person, because we do always leave having to "compare notes" in a sense that we need to combine what each of us understood. That would be my only complaint - that she talks and moves so fast through the material. That being said, you don't feel rushed. You can ask as many questions as you want. It's just a matter of can you keep up to ask the right questions. I always take lots and lots of notes when we meet. The times when she has called to give me the bad news herself have always meant a lot to me. She really does seem to care, which is nice.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Take notes. Ask lots of questions. Don't be afraid to slow her down and ask for clarification/repetition if you need it.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Somewhere in between - the sheer numbers of patients going in and out of that clinic definitely made me feel like a number. However, Dr. Nair always made an effort to know me and my story.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
3 unsuccessful IUIs. Then 1 IVF using antagonist protocol. Then microdose Lupron protocol with PGS for the 2nd. Then microdose Lupron without PGS - could only do a fresh transfer for the 3rd. Getting ready to start a Lupron stop protocol.
Describe your experience with Shady Grove Fertility.
1. Always schedule the earliest appointment you can. They are efficient for sure, but if you have to get to work by a certain time, it can be very stressful on the days when they are not running on time. 2. Know your health insurance and DOUBLE CHECK everything that you are quoted from the financial counselors. And monitor your bills very closely. If I didn't understand what I do about health insurance, I think we would be out of a lot of money. There are 3 different people I've dealt with regarding payment and insurance on the exact same issue and no one seems to be communicating with one another, or really trying all that hard to fix any problems. I still have a credit on my account after I paid for a service that they assured me I owed - turns out I was right. But they won't let you start your treatment until you are financially "cleared" and you have paid in full. Just watch all of that very, very closely. And don't be afraid to second guess when someone else is asking for money - like the desk when you check out - the communication between parties is terrible there. I've paid I don't know how many co-pays that we unnecessary until I smartened-up and realized I could just speak up.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
They have appointments very early in the morning so I have managed to have 6 fertility treatments without having to reveal to my work what is going on, because I can get in and out of there without being late every day.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
$1500 out of pocket max per year through my insurance plan. Plus cost of meds which was usually less than $500 per IVF treatment with my insurance.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Haven't encountered this situation yet.
8
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
8
7
Age 33 - 35
4 IUI
1 IVF
Diminished Ovarian Reserve
European
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
On all but one occasion, I've felt positive about the direction I was headed after speaking with or meeting with him [Dr. David Saffon] I've been seeing him for almost 2 years, and I've learned that he is an eternal optimist. I struggle with his seemingly endless optimism sometimes...Be prepared for data-driven analysis. He will make his decisions based on the data...IUI cycle with Follistim. My response was better than any other so it was converted to IVF. 6 eggs were collected. 1 day 6 embryo that didn't take. I took more time off then went for another IUI, this time with Menopure. It was unsuccessful.
I wouldn't be at the clinic [Shady Grove Fertility-Fairfax] if it wasn't for their doctors. The clinic is updated, and the now has an IVF facility. The front desk is typically a mess and sometimes doesn't answer the phones. Most of the non-nurse, non-doctor staff, not all but most, treat you like a number. My financial advisor is nearly impossible to reach. You have to be proactive and stand up for yourself in an office that sees so many patients.
How was your experience with David Saffan at Shady Grove Fertility?
Dr. Saffan shows he cares his patients. On several occasions he called late in the evenings or on weekends to check in on me. He explains the procedures, risks, and makes recommendations based on specific situations. On all but one occasion, I've felt positive about the direction I was headed after speaking with or meeting with him. I've been seeing him for almost 2 years, and I've learned that he is an eternal optimist. I struggle with his seemingly endless optimism sometimes.
What's one piece of advice would you give a prospective patient of David Saffan at Shady Grove Fertility?
Be prepared for data-driven analysis. He will make his decisions based on the data. Also, if he seems overly optimistic, question why.
During treatment, were you treated like a number or a human with David Saffan at Shady Grove Fertility?
Dr. Saffan is invested in his patients. He often goes out of his way to make sure they are looked after. He has called me several times late in the evening and on weekends to check in. I've learned to be proactive when it comes to care at SGF though because it is easy to feel like a number there. I set up face-to-face meetings with Dr. Saffan when needed.
Describe the protocols David Saffan used in your cycles at Shady Grove Fertility and their degree of success.
For my first IUI, I was put on Follistim. This resulted in pregnancy and miscarriage. Dr. Saffan then recommended IVF. We jumped right into that after waiting a month. I was put on birth control for less than 3 weeks. I was put on typical medications. The cycle was converted to IUI due to only 1 follicle. After a negative test, I went right back into round 2 (no birth control). This had the same result. I took time off then went back to a Clomid cycle to see how I would respond. Same result on a side with no tube so we did TI. I took time off then started another IUI cycle with Follistim. My response was better than any other so it was converted to IVF. 6 eggs were collected. 1 day 6 embryo that didn't take. I took more time off then went for another IUI, this time with Menopure. It was unsuccessful.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Danielle Kelly then Mary Hartman)
Danielle Kelly was great. She was a great communicator, and she had been through infertility herself so she could relate. Mary Hartman is okay at communicating but has failed to show compassion on numerous occasions. At one point, she told me that I had children (I do not). Another time when I asked about my 2 embryos, she told me "They've been thrown away".
Describe your experience with Shady Grove Fertility.
I wouldn't be at the clinic if it wasn't for their doctors. The clinic is updated, and the now has an IVF facility. The front desk is typically a mess and sometimes doesn't answer the phones. Most of the non-nurse, non-doctor staff, not all but most, treat you like a number. My financial advisor is nearly impossible to reach. You have to be proactive and stand up for yourself in an office that sees so many patients.
Describe the costs associated with your care under David Saffan at Shady Grove Fertility.
Each monitoring appointment is about $200-$300 but was covered by my insurance. IUI was covered with insurance. One cycle of IVF is about $11,000 not including medication.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility.
On more than one occasion, I've shown up for blood work and/or ultrasounds and my order has not been put in. I don't know where the failure occurs but it does.
8
Doctor
David Saffan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 35
1 IUI
Donor Sperm
European
Latinx
Native American
Income $50K - $99K
Operations
Only Doc Seen
LGBTQ
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Jason Bromer] is very straightforward and clear, which I like. If you want a very gentle bedside manner, that's not really him, but he's not rough either. Somewhere in between. Very realistic, but he clearly cares too...Ask lots of questions - he is happy to answer. Expect realism but not coddling...I am in a same-sex marriage, and I'm a good candidate for IUI so the one cycle we've done so far has been natural with trigger shot. He gave me the option to go without trigger, but I wanted it. We may change protocol next time, but we'll see.
Counseling with a social worker [at Shady Grove Fertility] for using 3rd party genetic material was out of network and was $300. Natural Cycle IUI is $1200 per cycle, but we were approved for the Shared Help Discount at 15% (income based), so natural cycle IUI for us is $1020...They are a well-oiled machine, so they have the process down pat. However, you need to be organized and know your insurance coverage and all your financials. Don't trust them to get it right. They have a patient portal, which is great, but it's severely underutilized, in my opinion. Mainly for messages with appointments. I had to ask for my lab results to be posted, and my treatment estimate never was. The portal is great, but they should really use it more.
How was your experience with Jason Bromer at Shady Grove Fertility?
He is very straightforward and clear, which I like. If you want a very gentle bedside manner, that's not really him, but he's not rough either. Somewhere in between. Very realistic, but he clearly cares too.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Be prepared and do your research. Ask lots of questions - he is happy to answer. Expect realism but not coddling.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Shady Grove Fertility is a well-oiled machine, so sometimes you feel like a number while in the office, but Dr. Bromer and my LPN make me feel human.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I am in a same-sex marriage, and I'm a good candidate for IUI so the one cycle we've done so far has been natural with trigger shot. He gave me the option to go without trigger, but I wanted it. We may change protocol next time, but we'll see.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jody)
Jody is great. Straightforward and compassionate without being coddling. Very capable.
Describe your experience with Shady Grove Fertility.
They are a well-oiled machine, so they have the process down pat. However, you need to be organized and know your insurance coverage and all your financials. Don't trust them to get it right. They have a patient portal, which is great, but it's severely underutilized, in my opinion. Mainly for messages with appointments. I had to ask for my lab results to be posted, and my treatment estimate never was. The portal is great, but they should really use it more.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
We have some coverage, so each office visit was a $40 copay. Counseling with a social worker for using 3rd party genetic material was out of network and was $300. Natural Cycle IUI is $1200 per cycle, but we were approved for the Shared Help Discount at 15% (income based), so natural cycle IUI for us is $1020. Medicated is $1800/cycle ($1530 for us). Sperm is separate. We do not have insurance coverage for IUI. HSG was covered, as was all lab work.
8
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
7
Age 34
IVF
Donor Eggs
Diminished Ovarian Reserve
European
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Doyle had a good beside manner and has been responsive to our concerns and questions. ... He has made changes to our protocol from another clinic based on our input and results ... using autoimmune protocol, injectable progesterone. using known donor eggs. ... He was optimistic about our chances, provided updates to our protocol and was reassuring. ... Be candid and ask as many questions as you can when you see him
Our nurse and care coordinator [Shady Grove Fertility] have been very responsive. they are attentive to our scheduling and financial concerns and have been accommodating. they have helped us when we have issues with financial staff and helped coordinate all of our appointments and payments. ... The financial staff has been slow to respond to our concerns. ... they have so many patients under their care that they can deliver results and use science based protocols, yet can be lacking in personal touches smaller clinics can provide.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle had a good beside manner and has been responsive to our concerns and questions. We hope to have good results under his care. He has made changes to our protocol from another clinic based on our input and results
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Be candid and ask as many questions as you can when you see him
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
He was optimistic about our chances, provided updates to our protocol and was reassuring. His clinical staff has been responsive to our concerns and questions, explaining reasoning for medical decision making.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
using autoimmune protocol, injectable progesterone. using known donor eggs.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian Oseni)
Our nurse and care coordinator have been very responsive. they are attentive to our scheduling and financial concerns and have been accommodating. they have helped us when we have issues with financial staff and helped coordinate all of our appointments and payments.
Describe your experience with Shady Grove Fertility.
Shady Grove is a leader in the field, but there are times where you are not an individual, but a client. they have so many patients under their care that they can deliver results and use science based protocols, yet can be lacking in personal touches smaller clinics can provide.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
we are using a shared risk model, which increases costs but provides us with money back guarantee
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
The financial staff has been slow to respond to our concerns. They have failed to provide us with timelines of when payment will be due, making it hard to financially plan.
7
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
8
8
Age 41
3 IVF
Male Factor
Poor Egg Quality
Uterine Fibroids
Unexplained
European
Income $200K - $499K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
We've had good experience [with Dr. Moon] albeit not the result we hoped for yet. I would appreciate more guidance with regards to use of supplements and alternative wellbeing eg acupuncture, but unless there is hard science and evidence she doesn't make recommendations. We would have liked to have been given the full pgs report after both lots of treatments as it would have helped us process the disappointment. On asking we received it, but you have to know to ask and be your own advocate.
[nurses at Shady Grove Fertility] Very kind. Always responded to emails and calls...Convenience of location, size of practice and data to support clinical judgement. I would rather it was my Dr doing transfer, retrieval but that comes down to timing of your procedure and their scheduling
How was your experience with Kimberly Moon at Shady Grove Fertility?
We've had good experience albeit not the result we hoped for yet. I would appreciate more guidance with regards to use of supplements and alternative wellbeing eg acupuncture, but unless there is hard science and evidence she doesn't make recommendations. We would have liked to have been given the full pgs report after both lots of treatments as it would have helped us process the disappointment. On asking we received it, but you have to know to ask and be your own advocate.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
The more you ask her, the more info you'll get. She has also been through ivf herself and so understands from the patient point of view.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
After second retrieval ended with no pgs normal eggs she spent a long time with us explaining the problems and what options we had. Never any pressure.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I think it was standard protocol with Menopur/Gonal f/ cetrotide and Lupron trigger. Good response, 5 embryos but only one normal. Fet failed. Second retrieval was Lupron Stop protocol with 375 Gonal f and 125 Menopur. Again good response, but all 4 embryos came back abnormal. Retrieval 3 starts tomorrow and back to first protocol. I took 2 months break and tried all the supplements etc of my own accord.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alex)
Very kind. Always responded to emails and calls
Describe your experience with Shady Grove Fertility.
Convenience of location, size of practice and data to support clinical judgement. I would rather it was my Dr doing transfer, retrieval but that comes down to timing of your procedure and their scheduling.
8
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
7
7
Age 38
IVF
Donor Eggs
Other
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Doyle took a lot of time to meet with my husband and I prior to us selecting the clinic. He has also met with me and called me to answer additional questions....Dr. Doyle is a good and clear communicator. He backed up his recommendations and plans with data and research to explain what he was thinking and why. He took time to call me when I had additional questions. He ensure we were comfortable with the plan.
SG [Shady Grove] is a power house in the world of fertility....Really, all concerns relate to the financial department and a lack of communication there...We decided to proceed with SG because of their results and also because of their shared risk program, which is very unique...Because of this results-oriented approach, you do not get the same level of personalization and attention as you would at a smaller clinic.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is a good and clear communicator. He backed up his recommendations and plans with data and research to explain what he was thinking and why. He took time to call me when I had additional questions. He ensure we were comfortable with the plan.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Be prepared and come with a lot of questions in mind.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle took a lot of time to meet with my husband and I prior to us selecting the clinic. He has also met with me and called me to answer additional questions.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Doyle has recommended a my use of estradiol and injectable progesterone to prepare for transfer. I will also use an autoimmune protocol with prednisone.
Describe your experience with Shady Grove Fertility.
SG is a power house in the world of fertility. They do a lot of research and have many patients. Because of this results-oriented approach, you do not get the same level of personalization and attention as you would at a smaller clinic. We decided to proceed with SG because of their results and also because of their shared risk program, which is very unique.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
We paid to complete a shared risk with donor eggs program which costs about $30,000 not including medications but comes with a guarantee.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
Really, all concerns relate to the financial department and a lack of communication there. I felt like we had to be really on top of them in order to give them a lot of money. This shouldn't be the feeling and primary stressor during this process.
7
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
4
7
Age 27
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Successful
[Dr. Jeffrey McKeeby] had a strong preference on elective single embryo transfer and did not explain in detail why...Sometimes I felt rushed and didn't completely understand his explanations...Our visits were only 10-15 minutes that felt rushed. He was not very compassionate or caring about our diagnosis and how that effected us. He did not care to ask what we wanted or how we felt. Always confused leaving his office, never confident in the plan he had chosen for us.
[The nurse at Shady Grove Fertility was] Caring, very helpful but always felt like she was too busy for me...The billing department is always behind. The front desk ladies are always very nice and helpful. The phlebotomists in the office are always wonderful, I never have any problems getting blood and its always painless!! The sonogram techs are very comforting and helpful...My doctor had a strong preference on elective single embryo transfer and did not explain in detail why.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Very nice doctor but he did not take enough time explaining procedures or our next steps. Our visits were only 10-15 minutes that felt rushed. He was not very compassionate or caring about our diagnosis and how that effected us. He did not care to ask what we wanted or how we felt. Always confused leaving his office, never confident in the plan he had chosen for us.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
I would not recommend Dr. McKeeby if you are looking for a doctor who is compassionate or willing to give you the extra time to explain further or answer questions and concerns.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Sometimes I felt rushed and didn't completely understand his explanations.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie)
Caring, very helpful but always felt like she was too busy for me.
Describe your experience with Shady Grove Fertility.
The billing department is always behind. The front desk ladies are always very nice and helpful. The phlebotomists in the office are always wonderful, I never have any problems getting blood and its always painless!! The sonogram techs are very comforting and helpful.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
19,500
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My doctor had a strong preference on elective single embryo transfer and did not explain in detail why.
4
Doctor
Jeffrey McKeeby
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
7
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
9
8
Age 32 - 33
4 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $0 - $49K
1st of 3 Docs
Strongly Recommends
Neutral
Unsuccessful
He [Dr. Osheroff] always called to follow up during treatment and explained everything in detail...is a good communicator....He did not give false hope, but was compassionate at the same time. I was always well-informed every step of the way during our last IVF cycle....I was given the lowest doses, which were slowly increased based off of the results of my blood tests and ultrasounds. My body did not react quickly and they were only able to retrieve two eggs, one of which was transferred. It was not a successful cycle.
I paid a little less than $8,000 for one IVF cycle [at Shady Grove Fertility] that included a military discount...Appointments are readily available and you have access to a nurse 24/7 via phone. It is easy to get in touch with the nurses. The clinic is in convenient locations. The financial counselors could be a little bit more quick to respond though...[nurse] Responded quickly and was always available to answer any questions I had. Always organized and efficient, yet kind
How was your experience with Joseph Osheroff at Shady Grove Fertility?
Dr. Osheroff is a good communicator. He always explains things in detail. He did not give false hope, but was compassionate at the same time. I was always well-informed every step of the way during our last IVF cycle.
What's one piece of advice would you give a prospective patient of Joseph Osheroff at Shady Grove Fertility?
Don't be afraid to ask questions or take breaks from treatment if you need it.
During treatment, were you treated like a number or a human with Joseph Osheroff at Shady Grove Fertility?
He always called to follow up during treatment and explained everything in detail.
Describe the protocols Joseph Osheroff used in your cycles at Shady Grove Fertility and their degree of success.
I started off on birth control for a month and then started injections. I was given the lowest doses, which were slowly increased based off of the results of my blood tests and ultrasounds. My body did not react quickly and they were only able to retrieve two eggs, one of which was transferred. It was not a successful cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim B.)
Responded quickly and was always available to answer any questions I had. Always organized and efficient, yet kind.
Describe your experience with Shady Grove Fertility.
Appointments are readily available and you have access to a nurse 24/7 via phone. It is easy to get in touch with the nurses. The clinic is in convenient locations. The financial counselors could be a little bit more quick to respond though.
Describe the costs associated with your care under Joseph Osheroff at Shady Grove Fertility.
I paid a little less than $8,000 for one IVF cycle that included a military discount. My insurance did not cover any of the treatment.
9
Doctor
Joseph Osheroff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
8
8
Age 38
2 IVF
Donor Sperm
European
Income $0 - $49K
Teacher
1st of 2 Docs
Neutral
Neutral
Successful
Very knowledgeable and compassionate all the times meeting him [Dr. Katz]. Heard from him with negative preg tests, when no embryos created and also when I had 2 embryos the next round. He likes to call directly with that news so it meant a lot, especially with lots of nurse communication throughout the process. ... First protocol resulted in no eggs making embryo stage so Lupron cycle was done next two rounds with success. Also ERA done after first failed FET.
They [Shady Grove] are knowledgeable but there are a lot of patients at once. Sometimes feel like a number, especially after monitoring appointments. They try really hard to not make you feel this way. I trust they know what they are doing. ... All nurses have been amazing from the coordinator to the surgical nurses at the surgical center. So very understanding and compassionate.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
Very knowledgeable and compassionate all the times meeting him. Heard from him with negative preg tests, when no embryos created and also when I had 2 embryos the next round. He likes to call directly with that news so it meant a lot, especially with lots of nurse communication throughout the process.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
Ask a lot of questions, he will answer them all
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
Many patients in and out sometimes makes you wonder how personalized your care is
Describe the protocols Eugene Katz (retired) used in your cycles at Shady Grove Fertility and their degree of success.
First protocol resulted in no eggs making embryo stage so Lupron cycle was done next two rounds with success. Also ERA done after first failed FET.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenna )
All nurses have been amazing from the coordinator to the surgical nurses at the surgical center. So very understanding and compassionate.
Describe your experience with Shady Grove Fertility.
They are knowledgeable but there are a lot of patients at once. Sometimes feel like a number, especially after monitoring appointments. They try really hard to not make you feel this way. I trust they know what they are doing.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Hard to get there before work but they saw patients pretty quick. Weekends at Towson we’re a nightmare, too many people
Describe the costs associated with your care under Eugene Katz (retired) at Shady Grove Fertility.
Was not itemized
Describe Eugene Katz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Doesn’t recommend multiple but will transfer multiple if you really want to
8
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Bel Air
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
8
7
Age 42
10 Fertility Medications
Black or African-American
Prefer not to answer
Income $50K - $99K
Teacher
1st of 3 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Malik] was very pleasant and sat and talked with me . I did but feel rushed fir the consultation. However I asked her before I got started if they could do just my blood work and testing for another site I was doing the ivf from and she assured me that they could. I later found out they they could not. Which was extremely heart breaking ...
There should be more private reception area [at Shady Grove]. The reception area is right by the waiting area and every one can hear what ever you have to discuss with them. The billing area is right there. The reception speak loud. We are there for an already sensitive topic . ... The nursing staff did not seem rude but were not very welcoming and friendly
How was your experience with Shruti Malik at Shady Grove Fertility?
She was very pleasant and sat and talked with me . I did but feel rushed fir the consultation. However I asked her before I got started if they could do just my blood work and testing for another site I was doing the ivf from and she assured me that they could. I later found out they they could not. Which was extremely heart breaking
What's one piece of advice would you give a prospective patient of Shruti Malik at Shady Grove Fertility?
Make sure she knows exactly what she is saying is correct information.
During treatment, were you treated like a number or a human with Shruti Malik at Shady Grove Fertility?
The first time I went I was treated well but after felt like a number
Describe the protocols Shruti Malik used in your cycles at Shady Grove Fertility and their degree of success.
I was ordered to do a saline sonogram
Describe your experience with the nursing staff at Shady Grove Fertility.
The nursing staff did not seem rude but were not very welcoming and friendly
Describe your experience with Shady Grove Fertility.
There should be more private reception area. The reception area is right by the waiting area and every one can hear what ever you have to discuss with them. The billing area is right there. The reception speak loud. We are there for an already sensitive topic .
Describe the costs associated with your care under Shruti Malik at Shady Grove Fertility.
I am not sure
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
I was told that they could do all bloodwork and monitor to me for ivf since my clinic that I was using for the ivf was out of state . They told me to find a place to monitor me and that could do my test locally.
8
Doctor
Shruti Malik
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
8
Age 42 - 43
1 IVF
Poor Egg Quality
Unexplained
Latinx
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
She is clear and honest. Dr Reh is more into the scientific results and medical procedures than any other options (like natural supplements NeoQ10)...From the beginning Dr Reh told us that after 40’s fertility chances goes down around 90%, she explained in detail the process, she was realistic and precise with our expectations. Dr Reh has knowledge and experience about fertility treatments...Regular protocol with injections and trainings. Maybe the amount of dosage were higher for me because I had lots of eggs, but not much quality.
Shady Grove fertility is a huge company that provides anything is needed for fertility problems. They have an specialist for all the needs. There’s not another place with all the advantages that Shady Grove offers. In our case the nurse is always lovely and kind, Cristina B. usually returns calls the same day. She explains in detail every step of the process, always kind and patient... They have staff and support teams for any need. From the beginning until the end the patient knows what to expect, what to do, what is next and what is happening. Very hard to find a clinic with this much of organization for every step of this complicated process. There’s no waste of time here.
How was your experience with Andrea Reh at Shady Grove Fertility?
From the beginning Dr Reh told us that after 40’s fertility chances goes down around 90%, she explained in detail the process, she was realistic and precise with our expectations. Dr Reh has knowledge and experience about fertility treatments. She is clear and honest. Dr Reh is more into the scientific results and medical procedures than any other options (like natural supplements NeoQ10). There’s not scientific proof that natural supplements improve fertility, but our point was if it does not hurt, why not?
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Dr Reh works for Shady Grove, which is a center that has everything is needed for fertility treatments, she works with many patients daily and experience is everything.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Shady Grove fertility is a huge company that provides anything is needed for fertility problems. They have an specialist for all the needs. There’s not another place with all the advantages that Shady Grove offers. In our case the nurse is always lovely and kind, Cristina B. usually returns calls the same day. She explains in detail every step of the process, always kind and patient.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
Regular protocol with injections and trainings. Maybe the amount of dosage were higher for me because I had lots of eggs, but not much quality.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Cristina - Nurse)
Cristina Brocato is a great nurse, very kind and with a lovely attitude to her patients. She was the easy part in this process, very supportive, with a lot of patience. Cristina definitively made a big difference through the process. She was kind and responded every single one of my many questions and concerns.
Describe your experience with Shady Grove Fertility.
Shady Grove is by far the most complete fertility clinic. It provides help and support through the whole process. They have staff and support teams for any need. From the beginning until the end the patient knows what to expect, what to do, what is next and what is happening. Very hard to find a clinic with this much of organization for every step of this complicated process. There’s no waste of time here.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Around 10,000 I believe but not sure
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I
8
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Leesburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 29
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
The interaction with Dr. Schumacher is limited...During the IUI cycles Dr. Schumacher has me taking clomid after an unsuccessful IUI and a cancelled IUI she switched up the type of medication I was taking...also prescribed other medications during the screening process that would increase fertility...does her best to keep communication open via emails and through the patient portal...She is very knowledgeable and kind. I just wish there was more time with her
They have many locations [of Shady Grove] making appointments easy to schedule. The Chesterbrook location has a surgery center attached so any procedures are done at that location making it a more comfortable experience...Nikki is an excellent nurse!! She makes all the time and answered all my questions. Nikki was very thorough and organized throughout my treatments... has a large medical staff which is great because appointments run on time and you are not left waiting for a long time. However this is also a disadvantage because you may not see your primary doctor during any of your blood work or ultra sound appointments.
How was your experience with Brianna Schumacher at Shady Grove Fertility?
Dr. Schumacher is a great doctor! She is very knowledgeable and kind. I just wish there was more time with her! Dr Schumacher does her best to keep communication open via emails and through the patient portal.
What's one piece of advice would you give a prospective patient of Brianna Schumacher at Shady Grove Fertility?
Dr. Schumacher is great but you may not see her often.
During treatment, were you treated like a number or a human with Brianna Schumacher at Shady Grove Fertility?
The interaction with Dr. Schumacher is limited. There is a large staff at shady grove Fertility, everyone is great but it would be nice to have more patient doctor time.
Describe the protocols Brianna Schumacher used in your cycles at Shady Grove Fertility and their degree of success.
During the IUI cycles Dr. Schumacher has me taking clomid after an unsuccessful IUI and a cancelled IUI she switched up the type of medication I was taking. Dr Schumacher also prescribed other medications during the screening process that would increase fertility.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki Yeager)
Nikki is an excellent nurse!! She makes all the time and answered all my questions. Nikki was very thorough and organized throughout my treatments.
Describe your experience with Shady Grove Fertility.
Shady grove has a large medical staff which is great because appointments run on time and you are not left waiting for a long time. However this is also a disadvantage because you may not see your primary doctor during any of your blood work or ultra sound appointments. They have many locations making appointments easy to schedule. The Chesterbrook location has a surgery center attached so any procedures are done at that location making it a more comfortable experience.
8
Doctor
Brianna Schumacher
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources